Jim Norton Chevrolet

4.8
Overall Rating

Customer Service: 4.8 Buying Process: 4.7 Quality Of Repair: 4.9 Overall Facilities: 4.8 Quality Of Work: 4.7 Friendliness: 4.8 Pricing: 4.7 Overall Experience: 4.6


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Still waiting for response

0
Vester White on 11/22/2016

Contacted Jim Norton Chevrolet and exchanged a couple of emails. My last E-Mail to their representative I told them my financial situation and what kind of a down payment I could put down more or less and I have yet to get a response . I sent them an E-Mail again today I hopes someone can or will respond so I will know if I will need to look elsewhere. Their last response to me was on 11/16/16.


wonderful exp

5
jim l on 11/12/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great people to work with, they want to sell used cars, Dan Maher is goes to the extreme to work with you even after the sale. I would recommend Dan and his group to anyone, give them a try, they will work with you. Jim L


One of the best

5
Skullshblaze on 11/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jim Norton is one of the best place to get service that I have been to so far. They help you in any way they can are they know what they are doing.


Not Good

1
Shaw. 2008 on 10/07/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I was told what was wrong with my truck then I told him to fix it then I got a call saying that was not the problem after they fixed it and now it's something else wrong and they wanted to charge me 300 to put on a negative cable wire then they said that might not be the problem either .so these are supposed to be professional. I had always brought my truck here and never had these problems or a run around now I'm out $500 dollars and it's still not fixed ugh!!!!! Oh and I called around and the cable wire is only $15.00 dollars wow!!!


Great car buying experience

5
Brian2016 on 08/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Yesterday, my wife and I purchased a used SUV from Jim Norton Chevy. We dealt with Mike Lusnak in sales, and Mike was great. He was friendly and made us feel welcome and answered any questions we had in a very honest and professional manner. There was no high pressure sales tactics, just a welcoming car buying experience. After deciding to purchase the vehicle, we dealt with Charles Edwards in finance. Charles was also great. He was friendly and funny, but also informative and explained everything during every step of the process. Mike and Charles are great representatives for Jim Norton Chevy and I look forward to doing repeat business with them in the future. I will be recommending Mike and Charles and the rest of the team at Jim Norton Chevy to anyone I know who is in the market for a vehicle. Thank you for making our purchase from Jim Norton such a positive experience!


Quick and easy

5
Mauidan on 06/12/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The process seem to be very quick and painless I enjoyed that part. I bought a Toyota week before and it took forever to go to the through the paperwork ,


Awesome dealership, great salesmen

5
Kim on 06/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I'm not sure if my first survey went through or not so I'm doing it again. I want to make sure you know that we had the best experience at your dealership! Everyone was so nice but our salesman, Kelly Hamilton, went above and beyond. He listened to us and our needs and wants and made it all work in our budget and we couldn't be happier!! He was not pushy like other salesmen. He treated us like he would want to be treated. Really, he treated us like friends. He's awesome! We have already told several people about Jim Norton Chevrolet and Kelly because our experience was THAT good. In fact, my brother in law bought a new truck from Kelly yesterday because of our good experience. He had the same awesome experience that we did and is planning on sending some of his coworkers to Jim Norton Chevrolet as well. We can't say enough good things about you all! We will definitely be back!!


Mike just got me in

5
Farouqie on 06/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mike Ridenour was so helpful He had everything ready very fast great price best in Tulsa Steve W the manger was super chill no pressure


Awesome

5
Jaime oktay on 06/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Caleb,Scott,Mike, everyone did incredible job. I got the vehicle I wanted. It took maybe 2 hours so they were quick and efficient and so courteous. I've already been bragging about my experience to family and friends.


Service customer

5
Chevyis#1 on 05/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

This was a great experience. My advisor was incredibly friendly and helpful. I was made to feel that my time was valuable and that, as a customer, I was valuable. I will definitely be returning!


Great Dealership

5
Anita Sells on 05/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Overall Experience: 5.0

The staff was very friendly, and concern about the care for my car, and they made sure that I was in a loaner car until mines was repaired. Good Job!!


Service

5
kasandraray on 05/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The staff was very friendly and quick to work on my car. They have great customer service. They were very informative up front and had a great atmosphere.


Great Dealership!!

5
allaura on 05/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a very good experience with your dealership. Our salesman, Taylor, did a superb job in helping us find the Traverse that would meet what we were looking for. Also, Kelly, in parts, was able to help us in ordering and getting installed some items we wanted to add to our Traverse. He went above and beyond in making sure we received the items we wanted and ensuring we were charged correctly to have them installed and getting us into service to have them installed. Thanks also to Todd in service for being able to do the install for us.


Best sales people!

4.8
rpowers on 05/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Our salesman Derek P, went out of his way to find us the perfect vehicle for our payment needs!!! Couldnt ask for a better guy to get the deal done!!!


service

5
Billycape on 05/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great friendly staff, car fixed quickly and with a free car wash. Highly recommend. Sales staff very friendly as well. Pricing was very competitive and no pressure.


I will never step a foot on the place again

2
Jana and Randy on 04/26/2016

Customer Service: 1.0 Buying Process: 4.0 Quality Of Repair: 1.0

Never, in fact they lost a customer while trying to settle this 3 months ago. Took our new Camaro in for decals to be added. Received gills instead. Then the next morning my wife put her stuff in the back to find multiple cigarette burns and ashes all over the backseat. The service manager over the phone told me I was lying, and they wouldn't pay for it. That was near three months ago. I went back today because I'd never heard back. Same service manager again was rude, and completely inonsiderate. I'll gladly pay any price to not go back


Great sales, but that's all

2.2
Randall Tyler on 04/25/2016

Customer Service: 1.0 Quality Of Work: 3.0 Friendliness: 2.0 Pricing: 4.0 Overall Experience: 1.0

Derrick was one of the best salesman I've worked with. However, the service and parts manager is the most rude person I've dealt with in a dealership. I'll pay for any thing that goes wrong out of pocket and even my 75 dollar oil changes to avoid this Place. Derrick Pressler you're wondrous and I hope you find a better dealership to thrive at.


GREAT EXPERIENCE!

5
J. Davis Homes on 04/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great Experience! Service Counter & Bay is extremely welcoming and clean! Walked the dealership and visited with the GM, Billy Caperton, was very impressed with the facility and the staff. Billy is Top Notch and a pleasure to do business with always!! I will do all my business at his dealership. Thanks, Jason Davis


Great Service!

5
GMC Guy on 04/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The service rep was very courteous, excellant communication , provided Loaner vehicle, repair was good and done the next day. I will return here for future service


Michael Lusnak is a great salesman!

4.2
fowlersmom on 04/01/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

Michael Lusnak is a great salesman! I came from KS to buy a used Toyota Prius. Michael is a very professional and polite salesman. I highly recommend him. The only downside of the sale was the person I had to work with to settle the financial side of the transaction. He was very pushy to purchase an extended warranty.


Most Amazing Experience

5
Frogmama on 03/31/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchased from another dealer 5 automobiles.Jim Norton is My New awesome dealer. Such a better experience, by far. And all they do to keep you coming back. It's so amazing. I already have recommended them to several people. They gave me a great deal. Thank you Jim Norton Chevy


Used Car Sales Review for Salesman : Lusnak , M

4
Kelly Sucher on 03/27/2016

Customer Service: 4.0 Buying Process: 4.0

Review of My Salesman : Michael Lusnak was the Salesman involved on My Purchase of the 2007 Hyundai on March 15th 2016. Mr. Lusnak is an exceptional person / salesman to deal with on any purchase made at Jim Norton Dealerships... His Character , Knowledge , and Personality would be Rated as : "Professional" . Mr. Lusnak has been the "ONLY" Salesman that I've encountered that is more interested in allowing someone interested in a Vehicle to "Take-Time" before approaching with any questions about "What Can I Sell You Today" ??? Mr. Lusnak presented Himself with No Pressure and Many Questions about : What Characteristics are You Looking For in an Automobile ??? ... and "THAT" is what eased the tensions on dealing with any "Used-Car Salesmen" . Mr. Michael Lusnak has been the Kindest , Most Patient , and Knowledge-able / Helpfull Salesman that I've ever encountered . He's A 5-STAR Salesman !!! ( ... and , I may be returning with another person that I've told about My Experience with Mr. Lusnak , and She is interested in the purchase of a Vehicle too !!! I'll probably be visiting Mr. Lusnak again next week . Thank-you.


A great buy!

4.8
Pontiac on 03/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My experience at Jim Norton was great, I told Michael exactly what I was looking for and price range. He pointed me to exactly what I was looking for. The first truck he showed me was the one I felt in love with it, it was a fun and fast experience. I recommend Michael at Jim Norton Chevrolet to all my friends and family. I will definitely go back in the future.


First class experience

5
LESLIEPETEY on 03/24/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I called ahead, told Mr Lusnak what I was looking for, when I showed up, he had the keys to vechiles matching/meeting my needs all ready to go, really helped me out because time was at an issue for me. I decided on a car, we agreed on a price and trade in value, then the dealerships online credit app helped speed up that part of the car buying experience. And a very nice ending touch, while we were in signing papers, Mr Lusnak washed and filled car up with gas. Everything from the salesperson to the finance managers, to the reception area treated us like VIP customers. We even left with two gift sacks from the finance manager, all in all made us feel special, important and like our business was very much appreciated. And I might add since then, I've received two text messages from our salesman, Mr Lusnak, checking to make sure all is good with our car!


great deal

5
jordan2016 on 03/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Michael was able to get me into a great car quickly after totaling my old car. I enjoyed the experience and was able to choose from several good used options.


quick and painless car buying

4.8
kenser09 on 03/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

I was in and driving away in my new preowned silverado really fast! They had an awesome preowned inventory and were significantly lower on price than their competitors. Eric brock had a lot of hustle while dealing with all of the paperwork and made my experience a great one!


Tim & Bev Atkins

5
Tim & Bev Atkins on 03/20/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Betty Dowdy was AWESOME!! We called her told her we were coming from Arkansas & told her what we wanted and she & staff made it happen! We love our Tahoe! It was pleasant & no pressure and we so appreciate it!! Thanks so much!


Great staff!!

4.8
Penny12345 on 02/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Courtney was more than happy to help me, and went above and beyond what I was originally anticipating. Kylee and Courtney helped me get into a great vehicle. Great staff!!


Awesome Experience!!!

5
jjgreen1906 on 02/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were greeted immediately upon arriving to the dealership. All of our questions were answered and the salesman was very knowledgeable about the car that we were interested in. We received a great price on the new car that we selected and we are very happy with our purchase.


Best Service Department!

5
Court.d11 on 02/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They always have free coffee and refreshments while you wait.. They also washed and vacumed my car for me for free while I was waiting for the oil to be changed they just go the extra mile to keep my car running and looking good!!! I love my dealership!!


Wonderful service

5
bjs74012 on 02/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am never skeptical about taking my car in for service at this trustworthy dealership...This time was just as professional and courteous. Excellent service! I even went to sales and was shown a couple of new cars, when I am ready I will definitely return to Jim Norton Cheverolet.


It was a good experience

5
Oneton on 02/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were looking for a new vehicle. They were very courteous and respectful to what we were looking for. They went out of their way to please us. I would definitely recommend to friends looking to buy a new Chevrolet


Service Department

5
Canefan on 02/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I took my car in for what I thought was a minor issue and the mechanics found some very serious issues that were all covered under the warranty. I had gone in on Friday and was given a loaner because my car would not be finished until Monday. I received a call on Saturday that my car was ready. The mechanic had come in on Saturday to keep up with the work load. Very pleased.


Great service

5
Drew79 on 01/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came in for an oil change, and I was informed that since I had purchased my Buick here, I was entitled to my first 2 oil changes free. They also corrected the safety recall while I was there. I give Jim Norton 5 stars.


Great Dealership!!!

5
Aquaforceservice on 01/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to the dealership on Christmas Day while they were closed. I found the exact truck I wanted and put my information in online. The next morning I got a call from Derrick Pressler asking me what he can do for me to purchase vehicle. Once getting to the dealership and agreeing on terms, I walked out with the exact truck I wanted for my business. They went above and beyond during the buying process. I will definitely be back for future purchases plus I will recommend them to anyone in the market for a vehicle. Thanks. 2015 Chevy 3500HD Duramax!! Love it!!!


Great experince

5
Jhoney on 12/26/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We felt our salesman was very helpful and respectful. We didn't feel pushed into anything and we very satisfied with our deal we made.


Very Happy Customer

5
cwade94 on 12/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

So much to say in just a little box. All I can say is my first experience was not good and thats what took me to Keystone Chevrolet a year ago for my first truck. After that year and just going in to Jim Norton for an oil change like I always do because the service department is awesome. I will never take my vehicle anywhere else because of the service and the treatment I get. But on the selling side my second time around Yesinyai Pennington and my sales guy Jason work there butts to get my other truck paid off and put me in a brand new truck. I mean they worked and I didn't think it was going to happen like it didn't the first time. I had different people the first time around and it was at the old building but at the new building I was taken very good care of. I'm going to say if you want a vehicle and people that work hard in the sales department and the service department. Go see Yesinyai Pennington and she will put you with the right person and keep checking to make sure things are going the way you want them. If you want your vehicle taken care of go see my boy Kyle Floras in Service department. If you want the right sales man go see Jason Fountain and if you want the right finance guy go see Will Franklin they will all take good care of you.Thanks Jim Norton for the best experience and for my new truck. Such a good staff and a good place to be.....Also love the new building makes me feel like I'm about to buy a Bentley or something. Thanks again.


Best experience Ever buying a new vehicle!

5
Craig on 11/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Best experience I have ever had buying a new vehicle, I bought my first new car in 1974. Steve the Sales Manager was amazing ! Finance was quick and easy. There were no hassles with anything! I got a great deal and they had a large selection of Silverados. Jim Norton Chevy is a great asset to Broken Arrow and their customers! I will send everyone I know that is looking for a new vehicle to Jim Norton !


Great Friendly Knowledgeable Service .

4.6
Caveman on 11/02/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Out Standing Customer Service and very Friendly Staff and a affordable car that fit my budget , Brian help me out with all the questions I Asked.


dissatisfied customer

2
Floyd Massey on 09/03/2015

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 3.0 Overall Facilities: 3.0

I am so disappointed on the purchase of my 2014 chevy truck , there is things wrong with that i'm told is normal and i know better and given the run around more than i would like to admit


Great place to buy a car

5
Joshua on 07/21/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ray our salesman was great! My wife and I had a wonderful relaxing experience. I would buy from him again.


Great Service Department, Great Sales Department

5
Brian on 07/16/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Between the great service in the past from your service department and the great effort your sales and finance folks went to in order to get us the best rates possible, you have gained a customer for life. Incredible group of people you have there, keep up the great work.


Great service

4
Floyd on 07/06/2015

Customer Service: 5.0 Buying Process: 1.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Even though I felt taken advantage of when I bought my truck when I took it in to get fixed I had the best treatment that I've ever received from anywhere, Nick was by far the friendliest person and took great care of me and my truck


Russ in service is just wonderful

3.5
Jeanne on 07/05/2015

Customer Service: 5.0 Buying Process: 1.0 Quality Of Repair: 5.0 Overall Facilities: 3.0

Russell in service is just wonderful. Always pleasant, and up front. Very rare in today's world. Do what you can to hang on to him. He leaves so does my service work. PERIOD!


Great Service

5
Jessica on 07/02/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was so fast and easy! I always dread taking my vehicle in anywhere, afraid of a long wait and rude customer service but everyone was courteous and friendly. I will definitely refer all my friends here.


Friendly sales associates

4.8
Bryan on 06/27/2015

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everything was great except I wanted my windows tinted before I rolled off the lot and I was told they would do it, however when I got there to pay for the car it was not done. They said due to me not paying for the car yet they couldn't do it, however I had a down payment on the car so im not sure why it didn't get taken care of. The dealer price was $299 to get the windows tinted which was $75 dollars higher than what I paid to have it done but I wouldn't of minded paying more if it was already done by the time I had been told it was done.


Great service, work to get you the best deal

5
Tatia on 06/26/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My salesman, Bryan Clark, worked hard to get me the best deal possible. I am extremely pleased with the deal and my Malibu. I will definitely return for my next car. I will recommend Jim Norton Chevrolet to anyone that I know is seeking to purchase a new car.


Great Service

5
Sal on 06/11/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I can trust bringing my vehicle to Jim Norton Chevrolet anytime! I am very well taken care of and I feel like I am family. Yesini in customer service was wonderful and helped me. Thank you very much


A/C Repair

5
Don on 06/06/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

repairs were completed in a timely manner and at a reasonable cost. First time used Jim Norton Chevy and will have my GMC repaired there again if needed.


Very helpful

5
Terry on 06/01/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Everybody that we had contact with was very helpful and friendly. Going through the buying process was a good experience and we didn't feel pressured to commit until we were comfortable with the deal.


Great salesman

5
Carmeisha on 05/30/2015

Buying Process: 5.0 Overall Facilities: 5.0

My care salesman was the best. He really took the time in meeting my needs. He listened and was very patient during the buying process. But to mention, but he helped analyze the best solution when I was indecisive.


Jim Norton Chevrolet is great!

5
Rachel on 05/18/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Mike Barrett did excellent!! Very professional and helped us out through the whole thing getting me exactly the vehicle I wanted in the price I could afford!!


Great service

5
Marcus on 05/18/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

i dealt with Kyle mostly on this particular visit. Super nice guy. Helpful. Accommodating. The service department was closing at 300 but I was not able to make it back to pick up my truck before 300. He made arrangements for me to be able to pay over the phone and left my keys with the receptionist. Worked out great. Picked my truck up around 500. Over all pleasant experience


Easy to deal with and everyone was super nice

4
Jerry on 05/13/2015

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Easy to deal with and everyone was super nice. People in the service department were very helpful and understanding to our needs.


besy service in Oklahoma

5
Jim on 04/30/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

your dealership is the only one that I will take my truck to be serviced at. I will not let anyone else work on it


Ordering a specific vehicle.

5
Steve on 04/30/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I ordered a specific vehicle. From the very start to the present, the whole experience was taken care of in a very professional and satisfying manner. I ordered a specific vehicle. From the very start, all details were taken care of in a very professional and satisfying manner. I have nothing but praise for the personnel at Jim Norton Chevrolet.


Timely great service and friendly employees,

5
Clinton on 04/27/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Although we did not buy our car there we appreciate Jim Norton Chev taking the time to do a recall on our Equinox. We have been pleased with the other work Jim Norton has done for us as well.


Great Experience

5
Summer on 04/24/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I couldn't have asked for a better car buying experience. Everyone that we worked with was extremely helpful and very nice. Courtney was especially great. She is very knowledgeable and was so helpful. She worked with us to make the deal that worked with our needs. We are completely satisfied with our new vehicles and our experience!!!


Excellent Staff All The Way Around.

5
Steve on 04/23/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The staff was extremely pleasant to deal with; I never felt pressured or taken advantage of in any way. My sales representatives knew exactly want I was looking for and we did not waste any time on vehicles I was not interested in just to make a sale. I would also like to comment on the service department which is in my opinion the finest department I have had the pleasure of working with.


Great Sales team and service team

5
Abigail on 04/23/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Courtney was very detailed oriented. She did follow up with me after my purchase to make me feel as a valued customer. She is a great sales person.


Great

5
Katherine on 04/22/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everyone was very friendly and helpful. You should make it more clear on your site and in your service emails that no appointment is necessary for oil changes though. I made several online receiving emails that a confirmation call would be made and never received one. I thought it was a bit extensive for an oil change but I was following the directions on the email.


Experience was awesome, very professional staff.

5
Bart on 04/19/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great experience, everyone is always so helpful and professional, the salesperson was very nolageable on all of the vehicle options and most helpful.


Only buy from friends

5
Joe on 04/18/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

For 40 years I had only bought autos from friends. After dealing with your salesman, it is now 40 yrs and 8 days that I have only bought from good friends.He was great.


Above and Beyond

4.5
JoshS on 04/14/2015

Customer Service: 5.0 Overall Facilities: 4.0

While I had my vehicle there for service there was a miscommunication for costs and work to be done. I politely pleaded my case to Todd and he immediately talked to management on how to fix the situation and we agreed on a situation to my satisfaction and theirs as well. Well pleased that they didn't sweep me under the floor mat but heard me out and was quick to take care of the situation.


Fast and Simple

5
Aleida on 04/14/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The guys who fixed my car did a great job. Kyle which is the guy that got me set up with appts and loaner car is great. He made it very fast and easy with 0 complications! This is my second time in there and so far so good.


OUTSTANDING SERVICE, KIND SERVICE TEAM, DONE RIGHT

5
Yesinyia on 04/13/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I LOVE THIS SERVICE DEPARTMENT!!! THE PEOPLE ARE SO KIND AND COURTEOUS EVERY TIME I VISIT AND ALWAYS GET ME IN AND OUT IN A TIMELY MANNER. OUTSTANDING AND GREAT JOB TO THE TEAM AND SERVICE MANAGER.


Unnecessary charges

5
Josh on 04/11/2015

Customer Service: 5.0 Overall Facilities: 5.0

It was a great experience until I was going over what I owed them and they charged me 17 dollars for a disposal fee, I got an oil change and a diagnosis done they charged me 17 dollars to dispose of gloves. I will not be back, that is an unacceptable charger.


Good Service, Nice Waiting area, watch the price o

4.3
Robert on 04/11/2015

Customer Service: 4.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

I had only one remote for my car had 2 new ones programed, service dept told me a price, cashier handed me the bill to sing, was a different price, real what you sign. I got the Service dept price.


Great, Fast Service

5
Brittany on 04/11/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Always a pleasure to do business with. I'm always well taken care of and if there is a problem, it is fixed pronto. I did not experience any problems, just great and friendly service.


Great service and professional conduct

5
Gary on 04/09/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Every time I bring in 2010 Chevy Cobalt I'm always met with a service advisor that is willing to write my ticket up. They always are courteous and helpful. I will continue to being my vehicle in for service.


Good Service

4.7
Eddie on 04/09/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Was able to get next day appointment. One diagnostic I was not very satisfied with the justification/recommendation. Over all I was satisfied with my first visit.


Service with a smile

5
Joshua on 04/06/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service department staff is second to none; they're absolutely wonderful, friendly, and professional. However, the cashier/checkout staff leave some room for improvement. They didn't seem to be in a hurry as they ate their lunch while cashing us out. In the cashier's defense, he has only been working there a month, so I imagine he will improve more and more. He didn't seem to know the answer to our questions, but quickly called someone who could help. We love having our vehicles serviced at Jim Norton Chevy


New Truck Buy

5
Jacob on 04/03/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Went into the dealership just looking for a truck not expecting to buy but was greeted promptly and had all my questions answered. Made an appointment to come back another day but I enjoyed my experience so much I came back later that day and bought the silverado. Very friendly and helpful staff. They have also followed up with me to make sure I had no problems.


Great Service

5
Jessica on 04/02/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was a little apprehensive at first, however Bryan was excellent and got me in a vehicle right away! The warranty is wonderful.


Knowledgeable staff and excellent customer service

5
Stephen on 04/01/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Needed a repair on my S-10 clutch slave/master cylinder. Russ and the mechanic did a great job giving me options and taking care of me. It was a great experience.


Great Dealership

5
Selena on 03/30/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Always very friendly and the service people are great. Never any problems and they get the work time in a timely manner.


Great service

5
Irene on 03/29/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Todd takes real good care of my car! I was in for a oil change and tire rotation. He told me that my car was out of alignment....so I got that fixed too!


Service

4.2
Mary on 03/29/2015

Customer Service: 5.0 Buying Process: 2.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Thank you for the loaner car! But the young ladies need to explain more details about the car the customer will be driving.


first oil change

5
Brian on 03/28/2015

Customer Service: 5.0 Overall Facilities: 5.0

Completely painless. This was my first scheduled oil change and the service department was prompt, courteous and knowledgeable about their offerings. Their family plan is great and is a great tool to encourage repeat customers.


Great Experience For A Life Time

5
Charles on 03/28/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My experience was a great one.The Sales Consultant David John was very friendly,and knowledgeable of the car i was interested in and at no time did he ever try to push it on me. He and another manager worked with me to find a solution so i could buy my first new car since 1993. I'm very happy with my car. Thank You All .


Great service

5
Vicki on 03/26/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very courtiers and helpful. They answer all my questions and concerns. Fully trust them with my car needs. Service is always done quickly. Everyone is very friendly.


Quick repair!

4.3
Wynona on 03/26/2015

Customer Service: 3.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The mechanic seemed to have a bit of an attitude explaining about other procedures that need to be done soon with our car but I am sure he was just warning us of what could happen if we didn't do the suggestions.


Warranty repairs

5
Robert on 03/26/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everyone displayed excellent customer service and I got my vehicle fixed in a timely manner and all under warranty. I am very happy and relieved!


Excellent Service

5
Kevin on 03/20/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Russell Pearson was an outstanding Service Advisor. I plan on contacting Russell directly for any and all of my vehicle issues. He needs to be commended on his excellent service.


Great service

5
John on 03/20/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Impressed with how willing they were to fix a stain on the headliner but while they had it washed it even though the truck was only 2 days old.


Two thumbs way way up

5
Raymond on 03/19/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Bought my 1st real car on my own from here was very happy with my visit back in December and again for the oil change Monday definitely would send anyone I know looking for car truck or pedal bike your way feels good to treated like a person not just a walking dollar amount like at others I've been to. Thank you Jim Norton Chevy!


auto repair

5
Ashley on 03/17/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Every time I go there I'm always treated with kindness and respect the staff is always smiling and making sure that I have everything I need


Great service!

5
Christi on 03/12/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My car was ready when they said it would be. They also washed and vacuumed it! I was very satisfied!


Great Service as Usual

5
Jen on 03/11/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Always a pleasant experience. Everything is always explained very clearly. All services that are recommended are always offered and explained but I never feel pressured to agree to something I don't want.


Great service experience

5
Albert on 03/10/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had an 11:00 appointment and arrived at 10:45, I was told they were 3 hours behind schedule but I was could wait or come back another time. I had driven 75 miles so I decided to wait and it only took an hour and 15 minutes. The wait was pleasant. Everyone there is very friendly and the complimentary iced tea is a nice touch.


Overall good work

5
Mark on 03/09/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Isaiah was great, worked with me a lot of hours. One other guy was a little pushy the first night i was there, trying to get me to say "yes" right there and then. Overall, it was a good experience.


Fast and Friendly Service

4
James on 03/07/2015

Customer Service: 4.0 Overall Facilities: 4.0

They opened the door right as my wife drove up and quickly got started on the oil change. There was a very helpful person that gave my wife a water.


Great service

5
Kim on 03/06/2015

Customer Service: 5.0 Overall Facilities: 5.0

You take great care of me. Taking me to work and picking me up. I really appreciate the service here!


Service

4.7
Randal on 03/05/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

I bought my 2000 Yukon at your dealership and had all my service done by you all... I have always loved your servce Dept. When I traded it in 2012 I tried your dealership first to make a deal on a newer SUV but couldn't make a deal. I have been using another dealership for my service since I bought my SUV there and it is under the engine for life program with them... Not real happy with the dealership. It was a really tough for me to not go to the dealership for the work on my car, but I finally made the decision to have Jim Norton make my repair. When I called and the man I spoke with was one of the same service men I dealt with years ago I was so TICKLED... I loved dealing with Russell and Jake..... It is nice to know that there is not a turnover in your service people... That means a lot to customers...


good experience with this dealership

5
Donald on 03/03/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Sales person, Isac, Ryan sales mgr, & Joe payment man, Russell S/ Dept All were great to do business with. Enjoyable buying experience.


great service

4.8
Bobbie on 03/02/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

I have always been satisfied other than certain smudges left in the car after oil changes and such. At least have the decency to wipe down the inside of the doors and steering wheel.


Great Service Manager and Customer Supporter

5
Ronald on 02/28/2015

Customer Service: 5.0 Overall Facilities: 5.0

Your Service Manager - Russell - is the key to my returning ever since I purchased the Suburban in 2005. I trust him with every aspect of my service information. Great Job ! He could be a great trainer of what is expected for others to follow. . . .


Excellent Service

5
Kristina on 02/27/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everyone was very pleasant and kind. They called quickly with prices and estimates on how long the repairs would take. The service man who worked on the car was very professional and did a great job! We are very pleased with the work.


Service for Chevy Equinox

4.8
Benjamin on 02/27/2015

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I received great customer, the service reps were knowledgeable and quick, though the cost of repairs were higher than I anticipated. Overall still a great experience.


Great service, excellent customer care.

5
Adam on 02/24/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Tod, Brian, and Jake went above and beyond in order to help repair my car as quickly as possible on a Saturday afternoon. I'm currently stationed in Chicago with the Army, and had flown to Kansas City, where my wife picked me up before we drove down to Broken Arrow to visit my cousin in the hospital. When we realized that the car would need serious attention, it was already noon on a Saturday, and it seemed like everyone we called was about to close or wouldn't be able to see us until Monday. I was possibly going to miss my flight back to Chicago if we became temporarily stranded. Jim Norton, as it turned out, was just down the street from our hotel, and when I pulled the car into the service department and began to explain my situation, I was so relieved when they said they could begin looking at it. Within only a few minutes, they had diagnosed the problem. Unfortunately the parts weren't in stock, but they had tracked down the parts at a local retailer. Within an hour, our car was fixed. We saw my cousin that afternoon, and the next day we were able to make it back to Kansas so I could catch my flight back to Chicago to report for duty! You guys are awesome! Thanks again!


Many thanks to Kyle in service

5
Frank on 02/23/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Kudos to Kyle, I work out of town and my wife's truck broke down, Kyle understood my urgency and got me right in!! I was headed back to work in less than an hour and my wife got her truck in time to pick the kids up from school. Thank yall very much!!! And Sam the courtesy van man is very polite and professional!


Customer Care

5
Jo on 02/23/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I am always met with a smile and warm good morning whenever i drop my car off. That is such a nice change from my other experiences. Thank you so much!!!


Great Service

5
Sean on 02/20/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

They are always fair, honest and provide quick service I would definitely recommend anybody else that has a car issues to bring your vehicle here.


GREAT SERVICE & SERVICE MGRS, CLEAN FACILATY

5
Tom on 02/18/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Oil change & tire rotation. Every thing was fine except that the tires were not rotated to the positions I had ask for, but this was corrected immediatly.


great service. fast and polite....................

4
Josh on 02/18/2015

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 3.0

Todd was great. He was very helpful and friendly. They were quick w my flush and offered me a ride and pick up. Thank you


Fast service and clean facilities

5
Phillip on 02/15/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everyone was polite and accomadating. Everything was very clean. Actually, I enjoyed sitting and waiting for my car. I drank coffee and read the newspaper. The service was fast and I appreciate the fact that my car was done quicikly.


Friendly "Family" Atmosphere

5
Maury on 02/15/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everyone is always friendly and helpful, and they remember their customers and make it a point to speak when they come in.


Quick good job done

5
Renee on 02/14/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Kyle was great in Service dept, and I wanted to say I had mentioned about my tahoe needing a detail but I couldn't afford one right now, and then when I picked my tahoe up they had washed it by hand, shined the tires, and vacuumed the inside!! That was so cool and not expected and brightened my day!! Thank you!!


Great service

5
Sherri on 02/14/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very courteous and willing to help. Very competent. Very good experience. Sales and maintenance department along with the cashier are all great and pro idea great customer service.


Jim Norton Chevrolet - Great service

5
Salitz on 02/12/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Thank you for the quick response, ride to and from work, and repairing my car in a short turnaround time.


Trip to Jim Norton

4.8
Tony on 02/11/2015

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everyone was very kind and helpful felt very comfortable. Liked the atmosphere, the customer service was excellent. Made sure I was attended to asked if I had been helped and guided me to the cafe for a nice drink.


Great service

5
Sheri on 02/09/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It's always quick to get in and out and my daughter loves the play area. She didn't want to leave on this visit.


Excellent service with considerate employees!

5
Jeremy on 02/09/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I am always impressed and appreciate the friendliness and thoughtful service...particularly in the service department my last two visits. I felt like they were very honest and considerate, having the best interest in me, my family's safety, and my finances. Thank you for what you do and how you do it!


Recall work

4.3
David on 02/08/2015

Customer Service: 4.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

I arrive at 9:00 a.m. and the repair didn't complete until 6:00 p.m. This was for recall work. It was a long day to get the work done that the letter said would take a little over 1 hour.


taking responsibillty when needed

3.3
David on 02/06/2015

Customer Service: 3.0 Quality Of Repair: 3.0 Overall Facilities: 4.0

the cover on my air cleaner was broken and I was not told .. the service man screwed the screws down so tight it broke out the holes and I had to add washers to the screws to keep it from making strange noises from sucking air.....your service dept are the only ones that have worked on it so I feel like you broke it then you should replace it...I did not say any thing about the side step cover on the drivers side that was broken the first of last year or they tell me a transmission line needs replaced... the funny thing your service dept. replaced the lines after I bought it but the thing is if I broke it I would not be sending this ...........Don't get me wrong I like the fact I have a place to take my truck that is clean and friendly and respect that I'm handicapped thank you Dave Hester


service beyond what you expect from a dealership

5
Randy on 02/06/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I value the service you get after the sale. Price is important, but the way the service dept. handles the vehicle after the sale is part of the deal.


great service,great people

5
Tina on 02/06/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

i was very happy with my experience,ray and joe were very helpful.i went deciding to settle on less than i wanted.but ended up with what i wanted at a price i could afford.thanks so much to ray and joe.i would highly recommend jim norton.


Car service

5
Martha on 02/05/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My vehicle was due for a service check up and while at the dealership I advise of my recent problem solving with my radio and found out about the recall and was advise a fix will be available soon. Everyone at the dealership is very friendly


Corvette Maintenance

5
Mike on 02/05/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

kyle Flores always does a great job in determining what servicing our Corvette needs. it is always complete when promised, right at the price estimated, and I can tell it is well cared fore while it is there.


gteat buying experience

5
Shawn on 02/04/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We walked advised them up front what we wanted for our vehicle. They said no problem site unseen. Very easy process.


Great service

5
Bridget on 02/04/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We have purchased 2 vehicles this past year from yall and plan on returning again when we decide to trade them in. Both the new and used departments were great to work with


Quick - Affordable - Respectful Service Provided!!

5
Sean on 02/04/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My service advisor Todd was very professional and courteous! My needs were met and fixed within a timely manner. A big thank you to him and whomever my service tech was!


Great Service, friendly Staff, and awesome prices!

5
Kaylen on 02/04/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Staff was super friendly and genuine. Cody Stos was able to find me exactly what I wanted and for the perfect price. From the moment I walked in I felt like they wanted to help me find what I wanted instead of trying to rush and make a sale. That alone gained my loyalty and I will definitely be purchasing my next vehicle from Jim Norton Chevrolet. Thank you for asking for asking for my feedback and for the wonderful experience I had.


remarkable service.Much better than was expected

5
David on 02/04/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

was amazed that one of the sales man as I was waiting for my car new my spouses name and what car we had bought.


Great Service

3.7
Gregory on 02/03/2015

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 3.0

I like that I can just bring my truck in at my convenience for an oil change and tire rotation and I'm out in an hour or less. :)


survey

4.7
Steve on 02/02/2015

Customer Service: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

1. was told that we would get a free oil change d/t having a total tune-up; on bill was charged.2. Got a loaner truck, prior instruction was to bring vehicle back full of gas or get charged $5/gal; when we got to the stop light after getting truck, gas light came on. So truck was not filled before.


Great service and caring staff!

5
Billy on 02/01/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Jake and Brad were extremely helpful and made me feel that they truly cared about my needs! I have been a long time customer and intend to continue letting Jake give me the services that keep my cars in good order.


Excellent service with great communication

5
David on 01/31/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Have had poor experiences every time with the dealer where I purchased the car but had great service while getting repairs done at this location. Definitely will choose future purchases and repairs at this location.


Jim Norton Chevy - very pleasant to work with.

5
Brian on 01/29/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was most impressed with the relaxed negotiation process. discussing the price of the car and the financing experience was not pushy or aggressive, but conversational. I went in prepared with pricing comparisons and a loan pre approval that they bested and I left paying considerably less than the sticker. A positive experience that I am telling my friends family and coworkers about.


Great Service Department

5
Chad on 01/29/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The staff is extremely friendly and do a great job getting customers in and out with satisfaction. Every time I have had my vehicles serviced the staff has done a great clean job and don't hassle me trying to sell all the additional services that other dealers do. Thank you Jim Norton Service Staff for another job well done!


Oil change tire rotation

5
Michael on 01/29/2015

Customer Service: 5.0 Overall Facilities: 5.0

It was great. I was hesitant to call because I didn't have an appointment. When I did call for an oil change and tire rotation around 12pm they assured me they could get it done. The staff were friendly and quick.


Used car purchase

5
Rhonda on 01/27/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Second purchase in 8 months.....Derick Presslor is just the best salesman! He has gone over and above helping me find the right cars....My experience with JN has been very positive and wont go anywhere else!


Very nice people. Clean waiting area.

5
Christi on 01/27/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I appreciate that the recall was also taken care of during the oil change. Now I don't have to come back for that.


loved the experience

4.8
Jonathan on 01/27/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Travis Rombach was our salesman and he did a fantastic job. We will definitely be recommending him and Jim Norton as the place to buy a vehicle. The service staff was great and got the car in and out very quickly.


Kyle from Jim Norton

5
Leticia on 01/26/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Kyle was so nice! He made my experience wonderful!! I am definitely taking all my cars to jim Norton service department as long as he can help me.


Great, personalized service.

5
Jen on 01/26/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Always courteous and listens to what I have to say. My parents recently purchased a Traverse like mine in their home state of Alabama. They haven't been happy with their dealer there so while they were here visiting they took their vehicle to JN and were very pleased as well.


Courteous, Well explained

5
Dianne on 01/22/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My experience was how it has always been since I have owned my car. Everyone was courteous and all work was explained thoroughly.


just like he said

5
Gary on 01/21/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Kyle was very courteous and it went just like he said it would. Keep that guy around! And I'll be back!


Great Service for oil change and tire rotation

5
Irene on 01/21/2015

Customer Service: 5.0 Overall Facilities: 5.0

Todd, does an excellent job of making me feel like my car is in the best hands. Since, my car has a lot of miles on it, I asked him what should be the next scheduled maintenance on my vehicle, and Todd looked it for me, and as it was not quite time for it, he put a note just incase I forget at the next oil change.They always do a super job with my vehicle, or I would not travel over 100 miles on way to get my car serviced.


Great service and great customer servic3

5
Dennis on 01/21/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Kyle was a very great rep. He really went above and beyond his expectations to help me out in time of need. Great job...I have told my boss about the great work and told him he should take his truck there when he needs them worked on. He only has chevy's


Service

5
Billy on 01/19/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Had one last free oil change and tire rotation left. Took vehicle in and was well pleased with the friendliness and speed that the tasks were accomplished. (Good coffee while waiting)


Smoothest car buying experience ever!

5
JesusFreak on 01/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I really appreciated the fact that I could communicate with Travis over text and purchase a new truck with very little "dealership" time. I was not looking to purchase, but by answering a few questions and helping me see what was available in my budget range, I began to get interested. Quick, clear communication was the key. Travis and staff worked with me to get the truck exactly how I wanted and within my budget! Awesome! I actually enjoyed this experience and my wife said Travis will be the first person she calls (texts) when it comes time for her next vehicle. Thanks again Jim Norton Chevy in Broken Arrow!


Relaxing.

5
Emily on 01/17/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I sat in the cafe couch with my 3 month old and watched TV peacefully until they were done. It was very nice.


AMAZING

5
rae on 01/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Talk about no muss, no fuss and surprising great service.. I found a car off internet deal I wanted in OKC for a NISSAN, not Chevy. Mike Ridenour was able to get the exact car I wanted w/o having to go to OKC and deal with strangers. He and Travis and Joe in finance got me the exact deal I wanted and made it happen, delivered and easy. I had no idea a dealership could do this and it certainly made my trade in/buy an easy one. Who doesn't want that? Super easy and super quick. Thanks guys for everything!!! Highly recommend!!!


Nice clean professional facility

2.3
Bill on 01/11/2015

Customer Service: 3.0 Quality Of Repair: 1.0 Overall Facilities: 3.0

Service dept advisor Todd was very helpful,and kept me well informed.The incoming complaint of hard starting has not been fixed after an expensive bill of $384.00.I expect the dealership to fix the problem under warranty


Excellent Service

5
Denton on 01/09/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great staff at every point and comfortable atmosphere. I started using the service center for my last vehicle. Then, I bought my new car there.


Great service clean facilities wonderful people

5
Frances on 01/08/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very friendly. Willing to work with the customer. Not pushy. Listens to the customers needs. We have never been to a dealership that let you look without them smothering you. They are the best dealership we have every dealt with. I would highly recommend Jim Norton Chevorlet.


Service is above normal ,very clean

5
Norman on 01/07/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I am always treated with respect, courtesy and a smile. Complementary coffee. is a bonus! Most of all the service dept is great and very helpful. I have been a customer for many years and will continue to be, I especially like dealing with Russel.


Great Service,Fast and Friendly...

4.8
Robert on 01/07/2015

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Russell did a great job of getting my Daughter's Tahoe in and identify the problem...then getting it fixed and back next day...


Great service

5
Dick on 01/07/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Russell keeps up with my older vehicle and always keeps me informed as to what work should be done-vehicle now has over 100,000 miles and going strong


Do not purchase a used car here

1.7
NVReview on 10/22/2014

Customer Service: 1.0 Buying Process: 1.0 Overall Facilities: 3.0

My mother had the worst experience here this week. She was pressured into a vehicle that she really didnt want by a sales person who kept giving her a guilt trip. He told her over and over how much he needed this sale. She should not have fell for it but she did. They also told her she could return the car within 3 days if she didnt think it was a fit. The car was too big, to costly for her. When she came to return the vehicle, she was bullied incessantly! we all know that the stereotype of being sleazy. I have never in my life encountered unprofessionalism and lack of customer service like she faced by the team on the Used Car side. She ended up in tears after they ranted about how she had made this deal and she shouldnt try to get out of it...even though they told her she could! My mother is a single woman with onlyher income to depend on. She would have never tried to take something back that she had purchsed if they had not told her she could. Eventually she started working with the team on the new car side and they were wonderful. She left with a new car she was very happy with. But I tell you, our family will not be returning for any future purchases. There are too many dealers out there to be treated this way and provide repeat business.


New Silverado

5
Ronnie on 09/03/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Best experience in buying a new vehicle. Told them what i wanted and what price range on payments and they delivered. Will be back when its time to buy another truck!!


review

5
Anthony Goldschmidt on 08/28/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Second time we have leased with Jim Norton and we will continue to! Very happy


Mr.

5
Stephen Stimson on 08/02/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everyone was helpful and got me in and out of there in a new truck. Thank you!


Review

4.8
J. Caldwell on 07/31/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Jim Norton Chevrolet and its staff are determined to make your visit to their dealership pleasant and informative. Their salespersons are knowledgeable about their product and questions are responded to in a friendly and pleasant voice. I will return to this dealership for all service issues with my vehicles and in the future should the need arise to purchase another new vehicle.


C7 Purchase

5
Doug Wright on 07/27/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Super dealership and all of the people we dealt with, listed.MikeSteveDaveJenniferJan in Finance.


Coordinator

5
Robin Hill on 07/25/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The experience that I had at Jim Norton Chevrolet was just absolutely wonderful! Great customer service from start to finish!


Service at Jim Norton Chevrolet- Broken Arrow Okla

5
Michael Dry on 07/14/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

If you have not experienced Jim Norton Chevrolet, let me be the first to tell you that they do everything possible to exceed your expectations. They are all very fair and communicate well with you to make sure your vehicle is serviced the best it can be. I drive 25 miles and by-pass other dealers when servicing my vehicle I purchased at Jim Norton as well as an older vehicle purchased from another location.


Hooked on Chev's

5
Donna Young on 07/11/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have been a customer at this Chev. Dealership since 2008 . Always have been treated with thegreatest respect and the staff, employees always there to answer in any questions that I neededanswers too, and providing the care I needed for my vehicle past and present. Thanks again forcaring and giving and providing excellent service.


PROFESSIONAL AND KNOWLEDGEABLE SERVICE.

5
dphill on 07/07/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

PROFESSIONAL AND KNOWLEDGEABLE SERVICE . ALWAYS FRIENDLY AND WILLING TO EXPLAIN WHAT THEY WOULD BE DOING. NO SURPRISES.


Awesome service

5
talk2fred on 06/29/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

With Todd the service advisor at my side I was very impressed with his knowledge and how he made sure I was a made aware of what needed to be done. This man goes the second mile a assure you are comfortable with the repair and keeps you advised of the progress. He told me od services I did not know I had available and coming to me. He is the reason I will have all my repairs done in Broken Arrow by Jim Norton


This dealer treats you like a KING!

5
Jim Caldwell on 06/25/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I've done everything from purchase to maintenance with this current Chevrolet right here at Jim Norton. I've been treated with nothing but class and respect from every aspect of my experience. From sales to service this particular Chervrolet dealer is above what the world tells us is acceptable. It's my beleif that they treat everyone alike, FANTASTIC!


Recall Service on my Vehicle

5
Red Dirt Girl on 06/21/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I am very pleased with the service on my car that I received. The different people I spoke with during this time were very kind and helpful. Thank you so much Jim Norton Chevrolet for a great experience.


atnd tiem dealing with Jim NOrton: Great both times

4.7
Ed in BA on 06/21/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I have bought two vehicles from Jim Norton: from different product lines at different facilities. Sales people were helpful and did not apply pressure. Just a good place to do buisness with and good people to talk to.


Norton Chev Broken Arrow the best

5
mike on 06/12/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The best GM dealership for cars you care about. The service dept there treat my corvette with kid gloves


Recall issue on tail lights

4.7
Paul Haskins on 06/11/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

I was very satisifed with the quick action the dealership took on the recall issue on my new car.


Automobile purchase

5
Lucendia on 06/11/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was an awesome experience, the employees from the sale of the car to the financing of it was wonderful, all in all.


Very Professional Dealership

5
J. Neal on 06/10/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Jim Norton was able to take care of some issues on my 2014 Stingray that no one else had. I suspect the area dealers haven't had much experience repairing this particular vehicle but they did a great job and addressed all of my problems quickly and had me back on the road the same day. They have also earned all of my future business due to their trustworthy staff. I had inadvertently left over $5000 cash in vehicle. The money was not disturbed and vehicle was properly repaired. Very professional staff and clean, well run facility.


Best Service Department in Tulsa Area

5
JL on 05/22/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service department at Jim Norton is second to none. Best service experience EVER! Ask for Russell and you will be well taken care of.


Best service in town!

5
Gordon Lassiter on 05/20/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Jake and his team always handle my issues in a timely and professional manner. When I purchased my vehicle the dealership was under a different management, but I am treated as if I had just bought a brand new vehicle from them. The service department is hand down the best in town. Doesn't matter if your vehicle is one year old or ten, you get the same professionalism every time. Would not take my car anywhere else and that's a fact. My wife and I will be looking to purchase a new car in the future and I will not buy from anybody else!


great dealership

5
ed belcher on 05/19/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

great bunch of people, ed


service with a smile

5
ccalvert001 on 05/18/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I always enjoy having my 2014 Chevrolet Silverado serviced at jim Norton because the people are friendly from the service writer to the gm Dave. everyone has time to say hello and ask how your day is and they stay on top of the service to my truck also like to visit with fleet salesman Ronnie Norman and Controller Missy Utley. All great people


Tahoe repair

5
Erin R on 05/17/2014

Customer Service: 5.0 Quality Of Repair: 5.0

The service staff was great and our car was fixed very quickly! We were very happy with our experience!


Kudos to Michael Lusnak!!

5
Larry Hovis on 05/10/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was looking to replace a 2005 Equinox that i was giving ti my granddaughter. I really did not want to part with it, but It was her first car and was a good, safe vehicle. I wanted another Equinox, and Mike listened to what i was really looking for and steered me to the one I chose. The entire procedure was very easy, and every one at the dealership was extremely pleasant. The Sweetener was the BOW they furnished to me to put on the 2005 for my grand daughter, as it was a gift for her birthday. Thank you , again.


Corvette Servicing at its finest

5
Mike Ward on 05/06/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The Service Dept at Norton Chev in Broken Arrow is excellent. Their expertise in Corvettes is amazing. Would not take our Corvette any where else.


Repair Service for my Air Condition

5
David Gaut AKA KrazyDwd on 04/29/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Always Great Service, The Price didnt go over the Quoted amount, and gave me diferent options on fixing my Air Condition for my Truck. Which works Great by the way. Wouldn't Take my Chevy's anywhere else. Thanks David


Overall best ever experience

5
M&KPerry on 04/29/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Caring, considerate, no BS, gave us exactly what we asked for and never had anything hidden from us. Very professional and great communication. Made us feel like they worked for us.


Outstanding!

5
Brittany on 04/26/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I am always dreadful when it comes to buying a car because usually the process is full of pushy sales people, long waits, and crooked people. Jim Norton Chevrolet was an entirely different experience. From the moment I walked in the door, I was treated with nothing but respect and courtesy. I interacted with a salesman named Richard, who was friendly, helpful, and knowledgable. At no point did he push me. He asked questions to make sure he knew exactly what I wanted, and was helpful in every step. The sales floor manager also came and spoke with me, and he was outstanding as well. He wanted to make sure I was getting exactly what I wanted for the price I wanted. This dealership is not like most. It really impressed me and restore my faith in the car buying process. They are setting the bar high in truly outstanding customer service. I would absolutely recommend using them, and I will make sure my next car is through them as well!


A great experience

5
britmiller77 on 04/26/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I usually always dread buying a car because usually the process is full of pushy sales people, long waits, and crooked people. Jim Norton Chevrolet was an entirely different experience. From the moment I walked in the door, I was treated with nothing but respect and courtesy. I interacted with a salesman named Richard, who was friendly, helpful, and knowledgable. At no point did he push me. He asked questions to make sure he knew exactly what I wanted, and was helpful in every step. The sales floor manager also came and spoke with me, and he was outstanding as well. He wanted to make sure I was getting exactly what I wanted for the price I wanted. This dealership is not like most. It really impressed me and restore my faith in the car buying process. They are setting the bar high in truly outstanding customer service. I would absolutely recommend using them, and I will make sure my next car is through them as well!


Finding the right car on the internet

4.7
Sally L on 04/04/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I was looking for a car for my daughter, found the perfect fit for her. Notified your department on a Sunday and heard back bright and early on Monday. Looked at the car on Monday, my daughter picked it up on Thursday, complete with a big blue bow! Thank you Derek for all your help! You helped make Emily really happy!


Ignition Switch Repair

5
Jim Vernon on 04/03/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

No, not that kind of ignition switch problem. The switch was not working intermittently, and the service department diagnosed the problem and fixed it the same day. They even made it possible for me to get a loaner and be able to go to work. I have always had great service here.


Good initial sales information and follow up but the...

3.2
wadleym on 03/31/2014

Customer Service: 2.0 Quality Of Work: 3.0 Friendliness: 4.0 Pricing: 5.0 Overall Experience: 2.0

Good initial sales information and follow up but the sales team did not know about special incentives available on their website. This caused confusion and delays on the day of the sale. After they supposedly got it worked out, I have yet to receive the additional items and they have done a very poor job of following up after the sale. It's now been over 6 weeks so I called to follow up and after being forward around the dealership and hung up on, I finally got someone to "see what they can find out". After being told that many times, I'm not going to hold my breath that i get a return call. Even though I got a great price on the car, if I had to do it again I would have paid more and bought local.


Kuddos for Salesman Andrew Browning

5
Jan Mitchell on 03/24/2014

Customer Service: 5.0 Buying Process: 5.0

Haven't found the perfect car to buy yet, but I have found my salesman! Andrew is a fine example of what all salesmen should be like - listens to what I am wanting and NO PRESSURE to buy the same day. I know he will find my perfect car soon. Kuddos to Andrew!.


Cobalt recall

5
Chuck on 03/19/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had to have a power steering motor replaced, and needed to have a way to get to work after dropping off my car. They had a clean loaner available, made an appointment within the week. When I arrived, they were prepared, got me on my way quickly. I received several calls about the status of my repairs, and when my car would be ready. I had an intermittent code that we discussed resolution for, they recommended a fuel system flush, which has cured that issue. AND - they even detailed the car for free! Everyone was super friendly, answered any questions that I had, and didn't try to upsell me!


I CAME IN TO GET A KEYFOB PROGRAMMED AND THEY FOUND A...

5
lynrach87 on 03/07/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I CAME IN TO GET A KEYFOB PROGRAMMED AND THEY FOUND A RECALL ON MY VEHICLE AND FIXED IT RIGHT AWAY. THEY EDUCATED ME ON ANY POSSIBLE FUTURE ISSUES AND HOW TO PREVENT THEM. I FELT LIKE THEY ACTUALLY CARED ABOUT THE SERVICE AND SAFETY OF MY VEHICLE AND NOT JUST SELLING ME EXTRA THINGS THAT I DONT NEED ON MY VEHICLE. WILL DEFINATELY GO BACK FOR ANY AND ALL MY FUTURE CHEVY NEEDS!!!


amazing!

5
Brittney Blan on 03/02/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Amazing amazing amazing! Very friendly, did not pressure me into buying, did all they could to find me the vehicle I could afford. Perfect!


Conventient

5
SandiB on 02/15/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Convenient location. Personal detailed service. I highly recommend this dealership.


Amazing service, Johnathon will take care of you!

4.8
Anon on 02/12/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

The manager Johnathon Bishop is amazing, and one of the big reasons me, and my wife will always go to this company!


Corvette Experts.

5
RDTRN80 on 02/12/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Best repair facility yet. no surprises, charges matched estimate. Transportation provided to and from. Best Service Dept I've seen yet.


I came in for a tire rotation and oil change. There was a...

3.4
feld295 on 02/09/2014

Customer Service: 3.0 Quality Of Work: 2.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 3.0

I came in for a tire rotation and oil change. There was a line on the repair order for a multi - point check. I was not told of anything wrong or needed. There was no paper report with repair order. Also, since this was the first visit there, I was not even asked my name or address. I believe they got my name out of my glove box, since it was open when I went to leave. Also my oil level was 1/2 quart low. I checked it after I got to my friend's house and it had set over an hour or more. My car is a high mileage vehicle and can't believe that everything was perfect.


Always fast and friendly. Not what you would expect from...

5
progressive2112 on 01/26/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Always fast and friendly. Not what you would expect from a dealer, I know. Only once were they not able to get me right in, but a loaner was offered, which is always the case. All I needed was an oil change, so I went back later, no big deal. If you're needing something major done, a loaner will be offered and you'll be on the road. I've never had a problem with these people.


I stopped by the dealership and found a 2012 Toyota...

1.8
ThomasM523 on 01/24/2014

Customer Service: 1.0 Friendliness: 3.0 Pricing: 2.0 Overall Experience: 1.0

I stopped by the dealership and found a 2012 Toyota Tundra on the used lot that I was very interested in. After a couple of days of negotiation with the sales Team we reached a deal. My wife and I arrived at the dealership to complete our purchase and when we got to the finance desk it all went downhill. While test driving the vehicle I was told by the salesman that the truck had a 100k mile warranty from the factory. Since this was the most expensive vehicle I had ever thought about purchasing, this was huge for me. I was very excited about my investment being protected. The truck was a little higher than I wanted to pay but with the warranty I thought it was a good investment. Once we sat down at the finance desk we were told that the truck did not have a 100k factory warranty, only 36k. Ben Evans the finance manager that we worked with was extremely rude and insulting while he attempted to force us to purchase an extended plan from the dealership, which would have put our monthly payment way out of reach. When we told him that we thought it had a 100k mile warranty he said, "Ha! Are you serious?". Then we told him what our salesman had told us. He approached the salesman and he admitted to telling us that. Ben responded with, "He is new and probably needs some training. You guys just drew the short straw on that one.". At this point we were ready to walk out. To try and salvage the deal Ben informed us that instead of the 3.9% interest rate he had us on, he could actually get us 2.9%. But he wasn't going to tell us that unitl we were walking out. When he first described the extended warranty plan, he told us it was an additional $3000. Then again to try and keep us from walking out he told us he would discount the warranty from $4500 to $2600. I then pointed to the piece of paper he had been writing on and reminded him that he qutoed $3000 at the start of the conversation. His response was, "Well I was just tryting to make money off you". We were done. As we were leaving, Jonathan Bishop the manager on duty apologized and said, "I think we should honor what you were told in the beginning, but the call is over my head. I'll have someone call you first thing in the morning." I understood the situation and looked forward to someone callnig the next day. They next day Brian Anderson called me and virtualy had no idea what had happened the night before other than there was some mix up. I gave him the whole story. He told me that he didn't think we could make the deal happen with the warranty like we were originaly told. Then he asked me to keep them in mind when I was looking for something else. I told him that if the dealership couldn't honor what I was told and make it right, then I couldn't do business with them, but if they wanted to do the right thing then I would be happy to buy from them. He said he would see what he could do and call me back either way. I never heard back from them. I don't feel like Ben was ever honest with us or cared about our needs. His treatment of us and the dealerships decision to not make it right is the reason for this bad review.


Great Service

5
Claudette on 01/10/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

They were extremely kind and helpful to me. They listened to me as I explained my problem and took care of me promptly. I was very please with their work.


Great car buying experiance

5
Vicki on 01/02/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Cody did a great job of making me feel comfortable while trying to find a car which met my needs. He was very professional and patient. The car I purchased met all my needs and I love it. Buying this car was a good experience all around.


Auto repair

5
Mark on 01/01/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service center was quick to figure out what was wrong with my truck and just as quick to fix the problem. My only complaint was I feel the labor cost on a fourty five minute fix was a little to high.


Norton Chev, Best Dealer for Corvette Service

5
Mike on 01/01/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Alan Allday , Jake, and the Service guys are the only place I trust to work on our Corvette. The work is always done on time, the quality of work is amazing, and always on budget - no surprises. And, the car always looks cleaner than it did when I left it, even under the hood. No drips, smudges, marks or finger prints. Only these guys know how to properly care for a Corvette and its family. Thanks Norton Chev, you are the best.


Great customer service but left me nervous

4.5
Reese on 01/01/2014

Customer Service: 5.0 Buying Process: 3.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was quoted one price at the stand and then was being charged another price behind the cashier. I did advise it was incorrect and they did take care of it quickly but for my first visit to Jim Norton Chevy just for an oil change it made me question if this will happen everytime or if I go to buy a vehical will there be under handed dealings that unless I was paying attention could slip past me???


I love my dealership

5
Jacob on 12/31/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I love jim Norton Chevy I have bought 2 cars in the past 6 months. And I wouldn't go any where else! I have and will always refer friends and family to you!!!


Steering problem

5
Ella on 12/31/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service manager here took care of an ongoing complaint I had with my steering . I had called attention to the problem for probably the last year, my concern was pushed aside. Crafter bring more assertive on this visit the service manager was called in and fixed the problem. It needed fluid, that's all. Don't know how others could have missed this.


great service friendly staff

5
Justin on 12/31/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We went in for a much needed oil change, and found out there had been a recall on some part in our car. You guys took care of it for us quickly! Overall a very good experience.


$13,507

Mileage: 110674

Color: Gray

Transmission: Automatic

Body Style: SUV

City: Broken Arrow, OK

Engine Type: 4 Cyl

$24,426

Mileage: 8

Color: White

Transmission: Automatic

Body Style: SUV

City: Broken Arrow, OK

Engine Type: 4 Cyl

$56,556

Mileage: 7

Color: Other

Transmission: Automatic

Body Style: Pickup

City: Broken Arrow, OK

Engine Type: EcoTec3 6.2L V-8 gasoline direct

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