Jim Marsh Kia

vehicle service staff is excellent!

Whenever I bring my vehicle in for service the staff is always excellent and very informative with any questions I may have and honest with any extra service to be done on my vehicle.

Always the best

In 10 years of taking my Jeep to JM, I never had a bad experience. Always honest with me and the situation at hand. If it does not need fixin' they leave it alone. Other dealerships will try to take advantage. I cannot remember the employee's name I dealt with but he was great. He did say that he had just arrived at that position at Jim Marsh.

They know how to give more than what you expect.

15,000 mile service and a sunroof complication was solved by Todd Gerstenberger. The car service was just what we expected. But the big thing was Todd getting the info to submit a claim to KIA for a sunroof that broke on a trip.

Helpful and accommodating

Helpful and accommodating and friendly. Will definitely recommend to friends and family. Todd worked extra hard to ensure we found the vehicle we were looking for to fit our budget. He was very patient with us. Thank you!

Nervous excitement

Jim Marsh Kia is the only dealership i felt comfortable. Friendly and family oriented. His decor for the dealership is amazing. I loved the bird.

Kia Purchase

I would like to say that our experience at Jim Marsh was really great and rewarding. I usually hate to go into car dealership because I hate to to be joggled around. I'm glad to say that we received high quality service from the time we enter the building and when we left with our brand new 2016 Kia Soul. Thank You!Gwendolyn and Melvin Washington

Great

Todd in service is great. He is the reason I purchased our 2nd Kia. Won't go anywhere else. Jim Marsh Kia has the best service department.

Good customer service!

The people at Jim Marsh Mitsubishi went out of their way to make sure that we were taken care of. They serviced the recall item on our car and did a minor repair in good time. They were the epitome of customer service, thank you Jim Marsh for having a great service team!

Warranty check on struts

I brought my car in to see if my leaky strut was under warranty. Paul took it in and checked it out. It was covered. He was very friendly and helpful. I was going on vacation and he told me to bring it in when it is convenient to me.

Great Service

We made a purchase of a Kia Soul in June and had such a great experience that we returned and purchased the Kia Sportage in August.

Great service

Appointment and completion all as I was told. Great service department and I have no hesitation in recommending this dealership for sales or service. Keep doing what you are doing, it's working.

AWESOME EXPERIENCE!

Jim Marsha Kia is AWESOME! Excellent customer service and experience! Ask for Ron "CASH" Twist! He helped us with our car and sold it to us. Cool guy and very genuine! We LOVE our Kia Sorento!!! Thanks CASH!!! We will purchase our future vehicles there.Tiff and Ryan

speedy oil change

It was a pleasure taken my car in for service the staff was very professional and organize letting me no exactly what needed to be done to my car

My new 2017 Sportage SX

The process of trading in my old car for a new Sportage SX in Burnished Copper (the new color being offered this year) was very easy. I got a good trade in offer and the paper work was completed quickly. I drove off with my new loaded dream car! Thanks Jim Marsh Kia Mitsubishi. The last time I was in a Jim Marsh dealership was back in 1961 when my parents new Rambler station wagon quit blowing cold air in Vegas in July. We went the the Jim Marsh Rambler dealership on Boulder Highway and they fixed it quickly and got us back on the road again enjoying air conditioning. It is good to know that Jim Marsh is giving the same good service now!

great service

I had brought my car in for some recall work, and only dealt with Cindy, she was great! And my car was done before the time I was given to come back.

Excellent Service Again

Todd Gerstenberger is by far the best Service Manager on the planet and the crew is amazing as well. Todd goes out of his way to help, explain and listen when it comes to my service needs. He does whatever it takes to make me feel important and the team fixes anything and everything without any problems. Todd is an amazing asset to Jim Marsh Kia and because of him I drive out of my way just to make sure he is my service guy. After owning BMWs for 17 years including an M6, I am blown away by the value of my Optima and the level of service I receive from Todd and the Kia team. Thank you!

The amazing friendly car buying experience

I had the most professional,friendly experience buying my used cay on 8/9/16. From the very beginning Tommy was so attentive to my desires. Not pushing one way or the other. Test drove a couple cars. Found one I liked.. Did the numbers. Financing. I love the show room. The antiques. I actually finished the book cases around the fireplace 15 years ago when Mr.Marsh first opened that showroom. You just don't feel like your in a car showroom. All the people working there are positive happy people. The Marsh family. I see it. Anyway then the engine light came on called talked to a few people there. Was referred to Bobette. She said bring in when the lights on. I did. She said she'd call later. She called early afternoon. Says it's fixed . The keys will be in the sales dept till 9:00. Came and picked it up no bill. Runs perfect. Couldn't be more satisfied Mr Marsh. Thank you. Honored to be part of the Marsh family.

The service dept. is great!!!

Service is great. Prompt, professional, comfortable waiting area. Only problem is with car wash, they leave water spots on vehicle, and in this heat, by the time you get home the dried water spots are "very difficult" to remove!!!!!!

Great Service Department

I have taken my Suzuki to Jim Marsh ever since they got the Suzuki dealership. They are always professional and friendly. Everyone I have ever dealt with at Jim Marsh has been great even when I do not have an appointment. I also like the fact they are pet friendly.

LAST VIST

THE ONLY THING THAT I DID NOT APPRECIATE WAS ONE OF THE SALEMEN COMING OVER TO THE WAITING ROOM AND SAYING "MS SORELLE I NEED TO TALK WITH YOU ABOUT YOUR CAR." THINKING SOMETHING WAS WRONG I WENT WITH HIM. HE HAS ME SIT DOWN THEN BEGINS TALKING ABOUT THE % FOR LOANS ETC AND WOULDN'T I LIKE TO TRADE IN MY USED VEHICLE....SO I SAY I DID NOT BUY A USED VEHICLE, I HAVE A BRAND NEW VEHICLE, I HAVE NO REASON TO TRADE IT IN. I GOT UP AND LEFT. IF I WANT TO BUY SOMETHING I WILL APPROACH THEM, NOT THEM TO ME.

Great salesperson

My salesperson was so knowledgable about my vehicle and answered all my questions. I feel like I got a fair deal on my new car and decent financing.

No Respect

I will admit they were very nice and seemed very honest at first, the day of the sale everything is always good. It's what happen after is when you see peoples true colors. I originally went in to support my wife in buying her a new car, which did not work out. They insisted on me trying to get a new car and guaranteed that they could get me into one even though I was not looking for one. I am currently working on my credit and I was very upfront and honest about my situation but they insisted. They also Guaranteed that they are not like any other dealership, once they get you a deal and you drive off they never call you to return the car or reverse the deal. They assured this never happens and just continued to fill my family with what turned out to be false hope. So of course the opposite happen. After having the car for almost 2 weeks they called me in to say they had a great offer for me and to come in right away because it needed to be done that day. So I come in and they tell me that they could not get the deal to go through and they could not come up with a reason as to why. They originally tried to blame me, the person who did not ask for a deal in the first place, and accused me of giving them a different salary amount then what I actually made. I asked them to show me the paperwork and they could not, and advised they had no idea as to why this happen. OK, things happen and I can understand that. They just were not upfront about it, and then tried to blame me and then did not care to even try to work anything out or nothing at all. The way it was handled was so disrespectful and humiliating. I even recieved a congratulations call, I recieved a thank you letter and survey from them and I recieved another letter stating they have 3 days left in the month and will do any and everything to get me in a car. Which was wierd because I just bought one. I don't see how they can be great and friendly and learn about someones family and situation and then after you make your sell treat them like dirt. It was probably one of the worst experiences i have ever been through. Dont get me wrong, I understand me not getting approved was my fault and me having to work on my credit. Which ius why I did not want to try to get a car in the first place. Its the way i was handled and treated during and after was disrespectful and will stick with me for life. I dont like putting bad reviews on anyone but this experience effected me and my family and I felt I had to share my experience.

Changing th oil

Thank you for changing my oil even though I didn't an appointment but you guys help me to make it happen. You the best once again thank you

My experience.

The service department is awesome! Always takes care of my car as quickly as possible & I have never had an issue. I enjoy the service department. But I do not like Jim Marsh as a car dealer, which makes me hesitant to want to bring my car into service there.

Kia Soul, our new vehicle.

All went well and smooth. Matt and Mike both did a great job. No one was pushy, We think Matt is an awesome sales person and Mike does a great job making sure you understand everything about your vehicle.

Courteous, Friendly, Professional

Great experience from start to finish. Always clearly understood my needs and expectations. My lease of an Optima EX went smoothly with little time wasted on trivia. After dropping off my old leased vehicle, Perry was gracious in offering to pick me up and take us down the road to Jim Marsh Kia. Overall great experience and look forward to many subsequent leases of these great vehicles.joe cooney

Oil Change

The work was completed promptly and I received a call that my car was ready long before I expected it to be done. Very satisfied with the service I received.

Great Service

My vehicle was in your body shop with two different claims. Aricelli Was absolutely FANTASTIC. She worked with me on both claims and had all information available whenever I contacted her. One of the claims had a delay in approval and she provided all information concerning her contacts with the other parties insurance company. I also contacted them and as if by magic with a veiled threat of insurance commission complaint an approval was received by you the next day. Whatever aricelli is being paid, she is underpaid. She has been a wonderful customer service person.Thank You.

Awesome Service

The team at Jim Marsh Kia always strive to satisfy every customer that comes through their doors. The service department is fantastic, always professional and willing to walk you through everything that your vehicle needs as well as the tasks they performed to ensure you're back on the road in a safe vehicle. It's worth it to drive back to this dealership for service instead of going to a regular mechanic. They treat you like family.

Excellent experience

I bought a 2017 Sorento EX V6, I was talked out of buying a 2017 Sorento LX. I'm glad I did, so far I'm very satisfied with the car, it has a very quiet V6 engine, and very good safety and warning signals

Salesman listened and took care of what I needed

I was met immediately and asked what I needed. Salesman immediately got the car I wanted and took care of all my questions and concerns. Told him I would be back to buy the car and when I returned everything was ready. Made the purchase very easy.

Great staff, great experience

I contacted them late on a Saturday, only about 15 minutes before closing. We got the deal in place and I came in Monday and got everything done. Staff was great. I've bought a number of new cars from various dealers over the years, and this was definitely one of the best experiences I've had at a dealership. My only complaint (and it's a minor one), is they were selling so many cars, it took a while to get me in to the finance guy to finish the paperwork!

very happy with my experience at Jim Marsh Kia dealership

very happy with my purchase of my new Kia, it has been a long time since I have purchased a vehicle, so this was a good experience.thank you

auto repair

I love the look of the place - old school cowboy. The staff are actually in a good mood every time you see them. They are busy, its incredible the amount of accidents in Las Vegas. HERTZ Manager was very knowledgeable and an expert at what she does. definitely did a fantastic job as the truck looks brand new.

Excellent Service Center

Thrilled with professional customer service received and confident to return for future service. The shuttle option was perfect for my transport needs, happy to recommend Jim Marsh to fellow customers.

Oil Change

Came in for a oil change and service notified me of two recalls that I did not know about. He offered me a ride home from the dealership and it was ready the next day. Great service!

Very professional service

Keep the good job, very professional service, was just a oil change but very efficient, Cindy was very professional and kind, she showed me the how interesting the Jim Marsh dealer is, beautiful lobby and the waiting room .I will be back

Purchased New Kia

I have bought two cars from Jim Marsh and find the staff to be professional with no high pressure tactics. Was able to reach a satisfactory deal within parameters that I thought were fair.

Good service with a pleasant facility.

I really love my Mitsubishi Outlander, fantastic engineering! Too the car is a remarkable value. Far too little recognition goes to the Mitsubishi products.My previous car was a Mitsubishi Eclipse, I would park that car next to a Tesla or Lamborghini with pride.

15,000 miles service on Kia!

4 star overall rating. Excellent customer service with Ryan in the service department. 15,000 miles service done on Kia. Got there early and got me in and out quickly. A little steep on labor charges, but quality work. Would recommend to others for future services. Thank you Jim Marsh Kia!

Friendly,fast,and superior servics. Super job!

Friendly, fast and superior service. I dropped in to buy a spare donut for my KIA and they took care of me quickly and efficiently. Super job!

Ryan is the best in the service department

Needed to get my car serviced and my only time is on Saturday. Got there early and Ryan took care of me. Ryan was friendly, professinal and understanding. Need more people like Ryan!

Wei is the way to go when buying a new car.

The salesperson Wei was so knowledgeable and enthusiastic about the new Kia Sportage I purchased. He answered all of my questions before I even asked them! Mike in Customer Service was also very helpful explaining how to use all of the features of the car.

Was fast and easy

Was fast and easy to buy the car and sales man Matt was really cool the all time I will definitely recommend this dealer ship to family and friends

My favorite place to shop

Love Kia at Jim Marsh, Todd in the service department to Jeannie who sold us our new car. Will be back to buy a new Sportage again in about 2 years.

Wonderful treatment from Ron Twist and Jim in Cashier's area

Ron Twist picked me up at my home as my old car is inoperable. This was my 1st new car in 17 1/2 years. He paid special attention to my requests regarding price, color & features. It was actually a pleasure to be making this investment which was stress free. He spent extra time tracking down the vehicle I had seen on the Marsh Web site and even though he was due to leave work at 3:00, he stayed the extra time until I drove off the lot well after 3 p.m. It was a pleasure to visit such an interesting showroom with all of the western antiques and a true pleasure during the whole car buying process.I did not feel any pressure at any time throughout the transaction. I heartily recommend JIm Marsh Kia and I love driving my new Soul

Nice experience

No pressure here, felt totally comfortable in the entire process! They are a very professional dealership, and got me in and out pretty quickly. I would definitely recommend and also buy a car from here again, Thanks Jim Marsh Kia!

I love my new car!!

This was my first new car and Cash was a huge help. I was extremely nervous. I am on a very tight budget and Cash was able to provide the best choices for me and explain them in a way I understood. I ended up leaving with a car that I never thought i would be able to afford and I am very grateful!

Car purchase

We worked with Sal and Arsenio. Both were very professional. They worked hard to resolve issues with the Voice recognition which had been password secured. The service said that I was stuck without the use of the Bluetooth, as there is no way to by pass the password security. I called Mitsubishi Help who gave me the protocol for deleting the previous owner's password. I took them 5 minutes to give me the information. Sal, Arsenio and I went to my vehicle and in two minutes had the password cancelled

Tommy, the guy who helped us was great.

As above Tommy was great. We enjoyed talking to Mr. Marsh. Over all a good experience. All questions were answered and the BS level was almost zero. Who was that Allen guy?

Salesman and finance gent were professional

Everything was completed professionally and in a timely manner. The salesman worked hard to make it a good experience. I will come back when I need another car.

Amazing!

Everything was amazing from start to finish! Warren was so awesome and took great care of us. We first visited the Kia on west Sahara and had such a horrible experience there. Warren was warm and welcoming and wasn't pushy and was there really for the customer. Our finance guy as well was really nice and really took the time to explain things to us. Overall great experience

Superior

Everyone was very courteous and helpful. We had not intended to purchase a vehical this soon. Jim Marsh was the first dealership we visited. They gave us a deal we could not pass up. We have no regrets. We love the car. Thank you for such a positive experience.

Great service advisor

I only use Ryan as my service advisor, he is to the point and honest. I will wait in line just to have him help me with my car.

Thank you Mike!

Mike Bland is a great mechanic and very trustworthy! Yes, Jim Marsh is a great dealership but it is staff like Mike that really makes it a great place to go to. -Mack.

Excellent service and expert workmanship!

Dy Dodge Magnum was expertly serviced on my 90,000 mile checkup. Jim Marsh has been my service destination since day one on my 2005 Dodge. I trust them to do a great job. Looking forward to the Jim Marsh Chrysler dealership!

service new car first visit

I was greeted by the Cindy as soon as I drove into the area. She stated 1 hour and that was right. Everyone was nice. I visited with a very pleasant girl in the show room area. I purchased a spare tire, not sure everyone does that. No one pressured me. Thanks

Service

They performed excellent service in a very reasonable time frame. Todd in service is very friendly and professional, and he keep me appraised of the progress of the job b

John in body shop is FANTASTIC!

John is an extremely likeable person. I recently was broadsided in my brand new SOUL. He did a great job in restoring it to factory new condition. The turn around time from when I brought it in for repair to when I picked it up was very fast.

Absolutely Wonderful

Every time I buy a car, I shop around at other dealerships but always come back to Jim Marsh. I have bought my last 3 vehicles there and always have a great experience.

Sales & service

From the sale to all the services I've received with my 2012 Kia Sorento I have never had a problem. Always greeted with a smile and taken care of in a timely manner. They rock!!!

30000 mile service

Ryan was a great help from scheduling.my appointment to taking care of everything on the day of the appointment. Got my car in and out.

Took care of our service needs

The service center has always taken care of us. This trip they also made sure any recalls were taken car of even the one we didn't know about. They also kept us informed about any concerns.

Great experience, first time Kia buyer.

After being rejected by 2 GM dealers, I took a last ditch effort to get a new vehicle. Jim Marsh was advertising great discounts and with my previous vehicle badly upside down I needed a lot of discount.Ron Twist was my salesman and was great. I went in looking for a Soul and selected one on which Ron went to work getting a deal. He and I have a few things in common (hometown, music, etc.) so we had no problem killing time while finance did their thing. Then Sean did the paperwork and I drove home in my new Soul. For what more could I ask? And I like the car, too.

Second time around.

I first leased my car from Jim Marsh Kia and then bought it out. Ron "Cash" Twist has always been very helpful and polite. Very nice to talk and deal with. I love my car.Thanks Cash

great service, easy to deal with, no pressure!

my husband and i had been wanting a kia and knew that we wanted a soul. we just wanted the best deal for our budget and we definitely got that. monthly payments were a huge concern and we started to realize owning wasn't an option. however, cash and his associate (i totally am blanking on his name), took all of our questions about leasing and our options going that route. they were so patient with us and it was so late but everyone was happy to help us fully understand what we were getting into as this wasn't our expected route at all. they matched our payment budget with leasing and everything went perfectly smooth after that filling out our paper work (the associate that helped us with this was also wonderful) and once we made the deal and got well educated we were out in an hour. i love our new car and i couldn't be happier.

Do not buy a car at Jim Marsh if you can avoid it !

It was the second car I bought from them, against my better judgment. I bought a close out 2015 model O[ptima LX for $ 22.220.-and instead of getting a discount like every other cardealer would do,they jerked the price up to $ 30.600.- with unnecessary things I neither wanted nor asked for.If you are a senior citizen like me,they take you for anything you got ! This was by far the worst experience in car buying in my life and I bought over 40 cars.They were rude and impolite and never even offered me a testdrive. I will never set foot in that dealership again as long as I live !!Now the sevice department keeps calling me all the time , that same service dept. who made me come three times all the way from Summerlin for an oilchange on my first new Kia.Be smarter than me and stay away from that dealership if at all possible !!

Easy car buying experience

From "Cash" my salesman to Sean my finance manager buying my new Sorento was a piece of cake. There was no fuss, no hassle. I told them what I was looking for and they took care of me and had me processed and back home in less than two hours. That's how car buying should be. Thanks, Ron (Cash), Julia, Blake and Sean.

Best Dealership experience EVER.

What a GREAT dealership. Very professional, friendly, straight forward, NO BS, Ron Twist was our sales person. He was great to work with, he was straight forward no games just down to earth great guy. The whole staff was great to deal with also. We traveled 200 miles to buy the last AWD Kia Sportage they had in stock. We were pre approved by the dealership. When we got there there was a mix up & they didn't have any AWD Sportage. Well the Internet Manager Ms Baber got on the phone & we ended up with an upgrade model EX for the same money we thought we would be paying for LX. So we felt we ended up with a better car, we even got our first color choice. So we were glad it worked out as it did. We love the car & the deal. If you don't stop at Jim Marsh Kia when car shopping you lose.

Matt in sales did a great job

Matt did a great job, Sean got us in and out of finance very quickly. Sales mgr (Brent?) help seal the deal. all and all A VERY EASY BUYING EXPERIENCE. We will recommend Jim Marsh to any and everyone (along with Matt). Having worked at new car dealerships I am very impressed with this one.

Great Service - Great Experience

After several horrid experiences at two other car dealerships (not Kia dealerships), I went to Jim Marsh Kia. I was treated with respect.. Sales consultant Tommy Chandavong and his associates (I am sorry I don't have their names) were a pleasure to work with - professional, knowledgeable, able to answer all my questions. No one was overbearing or pushy. I would recommend Jim Marsh Kia to anyone. Thank you for a great experience.

I love my new Kia

I recently took my Volvo to California for the weekend and when I got back my low coolant light came on, so disappointing for a vehicle I have only had for 10 months. Since I had lost confidence in it I started looking around for what my options were being only 10 months into my 39 month lease. Allen Yarborough explained to me that I do have options and I shouldn't feel stuck with the vehicle just because I had a lease. Luckily Jim Marsh Kia not only got me out of the lease but got me into a more comfortable vehicle with more features for a cheaper lease payment. I am so happy with my new Kia Cadenza.

Jim Marsh Kia is Fabulous!

veryone at Jim Marsh Kia made us feel at home. There was no pushy sales pitch, just honest people that explained the Kia Soul 2016. Originally I had contacted them through the Costco auto program. Melinda the internet sales person was fair and honest about the pricing. When we went to the Dealership, Amy King was so nice as a sales person, walking us around the dealership until we found the color we wanted with the options. Originally we had gone in to lease a Kia Soul, but Sean in Financing explained how a purchase at 0% was a better option for our lifestyle since we plan on keeping the vehicle for a long time. And Allen Yarborough, the GM, promptly greeted us and answered our questions -- he made us feel like family. There were no lies or sales tactics, it was honest communication about the vehicle. And we got the perfect 2016 Kia Soul. Amy King has followed up to see how we like the vehicle and if we had any questions.

Fantastic experience!

I came here after going to another local Kia dealership. Without going into too much detail, the experiences were polar opposites. At the first place, I had to wait for 30 minutes for an employee to approach me and see if I've been helped or if I needed any assistance, and it only went downhill from there. Jim Marsh Kia on the other hand was such a refreshing experience. David was super helpful, but not overly pushy. All of the employees I've dealt with felt like they genuine cared not only about making a sale, but about earning my business. I would honestly recommend this place to anyone looking for a car.

Proud owner of a Kia Sorento

My wife and I were looking for a practical SUV as our family vehicle. We had been looking seriously at the Ford Flex but after two meetings with salesmen we just could not get the price we wanted. We decided to check out Kia before we sucked it up and paid for the Flex. We went in and met with Warren who listened to everything we wanted and found the SUV that fit our needs and then some. The price we were originally quoted was nowhere near what we wanted HOWEVER Warren and Kahn O worked with us and negotiated down to a price that we were all happy with. We are now proud owners of a fully loaded 2015 Kia Sorento. To top off all of this, Julia made sure that before we departed the dealership we were fully aware of all the features that come with our Sorento. All in all a great experience and we are quite happy we didn't settle for the overpriced Ford Flex!

NEVER THOUGHT I WOULD BUY HERE

Having had an unpleasant experience previously, it was 100% only due to Sal and Charlene that I reconsidered and purchased a new vehicle for my daughter. They both exemplify the core meaning of customer service FIRST, with the sale to follow. Each of these individuals are a credit to this dealership and the auto sales industry. Their approach is authentic and genuine.

Plesent Experience

I have purchased several autos over the years. My experience at Jim Marsh KIA was by far the easiest experience so far. The sales person, Sal Saker, was informative and knowledgeable, as were others involved in the sales process.. The 2014 KIA SOUL I purchased has a GPS and other systems I'm not too familiar with, I'm told that one Julia Warga will brief me soon on how to use them. Also, there was a 4 inch scratch on left back door which Ms. Bobbet and crew repaired. I was given military discount and treated well. Jim Marsh KIA is the place to shop.Paul A. Miles

Purchased 2011 Dodge Grand Caravan

Purchased 2011 Dodge Grand Caravan. First time ever buying a car that we had a pleasant experience and it didn't take 8-9 hours to get out of there. Carlos was great, very personable and did not try to pressure us. We will definitely return for our future car needs. Good job also by Kelly, Blake and Sean.

Outstanding Customer Service.

Todd was very helpful with explaining all the features of the vehicle. The entire staff was extremely friendly and willing to help with all questions. Thank you again Jim Marsh Kia. I look forward to doing business with you over the years. Sincerely, Charles DuVall

purchase of a new car

I was surprised how easy it was to purchase a vehicle at Jim Marsh kia. I was very surprised. blake Hewitt and Julia warga were great.

Outstanding Buying Experience and Service

The entire staff at Jim Marsh Kia Mitsubishi sales team exceeded my expectations by a mile! It was a great hassle free experience. Even though I've known Jim for many years, I had never had the occasion to visit his dealership, and it was a pleasure!William Berkey spectra2001atearthlink.net

Wonderful

I was pleased to buy a 2010 Kia Forte EX. Have driven a pickup truck since 1993 so driving a car was almost like a new experience. Perry Turpin was very gracious and found me a car that was within my budget. Got an excellent discount through 'friends of Jim'. Knowing Jim was a good thing. I will definitely recommend Jim Marsh Kia.

Pathetic Customer Service

I have been calling these people for at least 3 days now and left multiple messages simply to make an appointment to get my car worked on. No one has called me back. This is after finding out about a week ago that they do not even have a technician to work on Suzuki cars until the 8th (over 10 days after I first needed it to be serviced) because the one technician they do have...is on vacation. When I expressed how this didn't make much sense to not have someone to work on cars for over 10 days.

New Car AND $24 in my pocket

I was there to get an oil change on my 2014 Kia Soul when I got a call from Khan. He said he thought he could get me into a 2015 Soul Exclaim at a better percentage than what I was already paying. He hooked me up with Tommy who showed me some of the new models and I found one I loved. Next thing I know I'm driving off in a new Soul Exclaim! The staff here is always super friendly and they make it way too easy to buy a car. I went in to get one car serviced and end up in a brand new car with no money down and $24 in my pocket (they put me in the Fun Machine wind tube thing). They basically PAID ME to drive the car away! I'm already trying to talk my in-laws into trading their cars to get one from Jim Marsh Kia.

Do Not Buy A Car From Jim Marsh Kia!

I bought a new car from Jim Marsh Kia back in Nov. I negotiated a price (not monthly payment) for the car that I was happy with. Ahmed (on of the sales manager) spent an hour trying to sell me a warranty, and even printed a sales receipt showing me the cost. (of course the monthly payment went up) I explained that I didn't want a warranty. He then printed the receipt that he claims I agreed to. He tells me to initial here and sign here. (He doesn't bother going threw the contract with me) I asked what was this $1,465.00 for? (It wasn't on the first receipt.) He said, "That's what you agreed to. You didn't want the warranty, so that's what you agreed to!" Instead of looking at the final cost, I looked at the monthly payment. (it was the same) I signed the form, not knowing that it was not the primary agreement. (I should know better) When I got home, I looked at ALL the paper work. Sure enough, the $1,465.00 was for a "Polysteel" kit/warranty and nitro. (non-cancelable) I contacted Jim Marsh Kia the next morning, and was told to come in the next day to talk to Ahmed. I tried to get the $1465.00 back, and even tried to return the car. They said all they could do was give me a 3yr maintenance package. If that wasn't enough... Warren (Sales Manager) told me he would pay for the registration. I never got it. The window tint was torn when I bought the car. They said they would fix it. I had to take it back twice, and it still has bubbles in the tint. On top of all that, I found out my NEW car doesn't have a SPARE TIRE! Over the next few months I tried contacting different people to get my money back, spare tire, or even the registration fee. I made approximately 20 calls to Jim Marsh Kia, and they all said they would call me back. Only 2 people called me back. (One was to tell me he is no longer a manager, but he would pass on the information.) I tried twice to make an appointment with the GM. They never would make an appointment. They said I could leave a message, or next time I'm there I could just ask for him. He didn't respond to my 1st message. On two different occasions I asked for him, but he was not in yet. I left messages both times. He finally called me the last time, but I wasn't home. I was still driving home from the dealership. Once home, I called him back, and left another message. No return phone call. I tried making another appointment. I was told by Kristina (I believe she is his secretary) that I would have an appointment with her, and she will cancel the warranty. I went to the appointment to be told the warranty could not be canceled. The only thing she could do was give me a "good will" amount of $300.00. I tried again to get a spare tire, but she said they couldn't do that. I could use the money to purchase the spare tire. I took the money and RAN!!!! I would NEVER recommend Jim Marsh Kia to anyone!!!

Leadership failure at Jim Marsh Kia.

After trying to get issues resolved through traditional methods, phone calls, visits, I took to social media to voice my final concerns. Received a reply to my concerns from the GM, Allen Yarborough. An invitation to speak directly with him. Long story short, Mr. Yarborough has some serious anger issues. He was extremely angry I had the audacity to call Kia Consumer Affairs when he wouldn't return my calls (mind you, we hadn't yet spoke, and he asked me to call him). This man is a bully, pure and simple. I went to his office with an idea and he shouted at me, constantly interrupting. This man is a dinosaur. He had a golden opportunity to move me from a detractor to at least someone with a more passive opinion. Heck, had he ever tried to act like he had the smallest interest in helping rather than leading with his anger I might have even become a promoter. I love my car, I think my sales guy Warren was a nice enough guy. But their back end, their TCB skills, and their leadership is horrible.

POOR CUSTOMER SERVICE FROM MR MARSH HIM SELF TO THE BODYSHOP

I TOOK MY JEEP TO JIM MARSH BODY SHOP TO GET A QUOTE FOR MY AAA INSURANCE COMPANY TO ONLY BE TREATED LIKE CRAP ! AFTER I WAS TOLD THEY COULD PAINT THE REAR DOOR WHILE I KEPT MY CAR TILL THE DAY OF INSTALL SO I WOULD NOT NEED A RENTAL ! THE NEXT DAY WAS EVEN WORSE THE SHOP EMPLOYEE WAS RUDE AGAIN ! SO THEN I CONTACTED MR MARSH DIRECT AND EXPLAINED MY PROBLEM WITH HIS EMPLOYEE AT HIS BODY SHOP MR MARSH ADVISE ME HE PERSONAL WOULD LOOK INTO MY MATTER AND CONTACT ME BACK GUESS WHAT ITS BEEN OVER 3 WEEKS AND NOT EVEN A RETURNED PHONE CALL OR A EMAIL OR A TEXT OR EVEN SMOKE SIGNALS! I AM VERY DISAPPOINTED IN MR MARSH AND HIS BODY SHOP. ALL I CAN SAY IS THE WAY THE OWNER OR BOSS TREAT A CUSTOMER IS THE WAY HIS OR THEIR EMPLOYEE'S WILL TREAT CUSTOMERS BECAUSE THAT IS THE WAY THEY SEE THE OWNER OR BOSS TREAT CUSTOMERS ! I HAVE LIVED IN LAS VEGAS 49 YEARS AND HAVE NEVER BEEN TREAT SO POORLY BY A CAR DEALERSHIP ! JUST KNOW I WILL TELL EVERYBODY THE WAY I WAS TREATED AT YOUR DEALERSHIP AND ILL NEVER BUY A CAR FROM YOU ! JUST THINK IF I HAD BOUGHT A CAR WITH YOUR CUSTOMER SERVICE OR LACK OF CUSTOMER SERVICE I WOULD MOSTLY SELL THE CAR RATHER THAN DEAL YOUR EMPLOYEE'S AND OR CUSTOMER SERVICE !

I brought my car into service here after it only having...

I brought my car into service here after it only having 35,000 miles. It was having issues with the transmission. I left it with the dealer on Saturday. The advisor Todd told me that if it might have to stay until Monday. I told him I needed the car to get to work. He said he would call me if it was going to have to stay until Monday. Never heard from him called to find out that they closed at 2pm. Tried calling many times Monday morning at 7:15 when they opened at 7 and the recording kept saying they were closed. I finally found a ride up there to hear that my car was in with the transmission guy. That they were waiting to hear from Kia engineering. They would not give me a rental or loaners because Kia doesntt offer that. Then they offered me to drive my own car and they would car me when they heard back from Kia engineering. I didn't hear back from them so on Wednesday I called Kia customer service and they told me that would contact the dealership and let me know. On Thursday I called Todd and left him a message and never heard back from him. I then called the service manager Bryan and left him a message and never heard back from him. I then finally heard back from Kia customer service at 3pm on Friday. They told me that the dealership was waiting for me to bring the car back so that they could find out what is wrong with it. Also that if I wanted a rental car I would have to be at the dealership. I then left work early to drive 30 minutes to the dealership. When I got there they again told me that they don't offer rental cars unless I paid for it. I called customer service back and they spoke with the dealership and then they told me that they were going to contact their district manager. They came out about 15 minutes later saying that they would not approve it because they had enough time to look at it. Then Todd tried telling me that I didn't bring it into the dealership until 1pm on Saturday when I actually have to witnesses that picked me up from the dealership at 745 am. Then Todd told me that he never said he was waiting to hear back from Kia. Now after leaving it there all day they called me at 3pm and told me that its having an issue with the transmission and that they are almost sure that they will have to replace the transmission, but before the determine that I have to pay 189 dollars to have the transmission serviced. But that cant guarantee me that is the problem. They will also not refund my money if that doesn't solve the problem. They don't want to help me and they dint want to fix my car when it is clearly a problem that should be fixed by the warranty. I would not recommend this dealership to anyone for service. I cant comment on the sales department but SERVICE DEPARTMENT IS TERRIBLE. All I wanted was my car to be fixed after I purchased it new from Kia or give me transportation so I can get to and from work.