Jim Keras Chevrolet

2016 Chevy Traverse

Would recommend Jim Keras Chevrolet to anyone looking to buy a car.

2016 Chevrolet Equinox

Mr Alfonso Williams service was excellent! My husband told him what I wanted and he delivered! It was something about his spirit that made me feel comfortable about the decision I was making. I will definitely be sending customers his way! Jim Keras is great a car buying experience! Everyone that I dealt with were super great!

Loved the service!

I went there just to look actually. Alphonso Williams and Devin were very great & patient with me. I love the service and there was no hassle at all. I purchased a 2016 Chevrolet Cruze & I love it! Thanks Alphonso & Devin!

Thanks Tony Hays & Jim Kera's Chevy

Tony Hays and the Crew at Jim Kera's Chevy were excellent! Despite my terrible situation with a total loss, so no trade in, and no down payment available. Tony and the finance crew worked it out for me to be able to drive away in a 2016 Chevy Cruze! I will forever be grateful for their hard work. It was not about Tony making a sale it was about me getting into a new car and that is Priceless. I know that Mr. Tony did not make the same commission on a lease that he would on a sale that's just common sense! The fact of the matter is he is the first car salesman I have met that had my best interest at heart and not his own. I will work with Tony Hays & Jim Kera Chevy Forever!!

Always a good exsperience

Vaughn is my go to man if I have any issues No matter how big or small he is there .I have recommended Jim Keras to friends and colleagues

Great Dealership

We will never go to another dealership. Even tho we have moved to Dalas Texas we will always come back to Jim Keras!!

Purchased a 2013 Chevy Impala.

Had a great experience. Jonathan was a very nice, helpful salesman. Luke, the finance man explained everything and made the process move quickly. Great car.

Outstanding Services

I would like to thank Rebekah for everything. She was a Jewel with her altitude to assist me with my situation. I also would like to thank Tyree for going over and beyond of his duties.With employees like Rebekah and Tyree every company would be Successful...Thanks Again for making a difference with your Customers!!! Be BLESSED to be a BLESSING!!!

engineer

Henry Walker met us and helped find the Traverse we were looking for. Not every dealer had the particular vehicle we were looking for. The entire purchasing process was streamlined and reasonably quick.

Great Services

My experience at the dealership was excellent Bobby and the rest of the team went above and beyond on helping me get my car. I was so pleased with my experience when I went there to buy my car. Thank you so much for the excellent service that you provided.

Excellent quick service!

I was surprised at the length of time it took to complete the work needed for the recall. It was quick and everyone I interacted with was extremely professional.

Great Service

I brought my car in for it's first oil change and was very happy with the service!! The staff were extremely nice as always. Everyone was just so friendly and helpful. Jim Kerras Chevrolet is the best!!!

Tire replacement and oil change

Excellent work on the oil change and tire replacement. Workers had great attitude and worked quicky and efficently!

Best Experience Ever

I went in just to see if I would get approved for a used car. Not only did I get approved but I got approved new car. With no money down and upside down on my trade in. This is my very 1st new car. I am completely satisfied with Jim Keras Chevrolet and Alvin for all their help. And the best part is that I wasn't sitting for hours and hours like past experiences.

Tyne Brownlow

Could not have been better. They were timely, courteous, and communicated with me during the process. I highly recommend them for all your car and truck needs.

Great service

My service advisor explained to me step by step of what was done or going to be done to my vehicle.

Great Service

Prompt greeting, fast service, clean facilities. Staff is friendly and knowledgable.

good service

Matt in the service department is great huge help timely manor too.

it was all good

I had both of my kids with me and they got is inn and out within 30-45mins. Which was good to me i.was look to be there for a hr or so.

Great Service

Excellent customer service. Arrived their 45 minutes before closing, but they still serviced my car. Excellent customer service every time.

CUSTOMER SATISFACTION SURVEY

My first service on my 2015 Malibu purchased from this dealership, performed in a timely manner and with a professional attitude.

Excellent Car buying experience!

We are very pleased with our car buying experience at Jim Keras Chevy! Jake Hughes was very helpful, and along with the management of Jim Keras, they got us a great deal on an excellent car. The finance manager was also friendly and helpful. Everyone was professional and courteous!

Great service

Great service as usual. Our salesman was wonderful and we will return again.

Good service

The staff was very helpful and friendly. I enjoyed my experience.

Great Service

The service was quick and thorough. The technicians were informative and gave me a service schedule specific to the Equinox.

Buying expierence was so easy. THANK YOU GUYS!

We were astounded by the service from the minute we walked into the dealership. We will recommend you all to friends and family!!!Thank you George, you are awesome! We WILL be back. :)

Fantastic Service

Steve Hutchison was fantastic and so was Jason the tech.I will bring all my vehicles to Steve and Jason from now on.

Mister

I was completely satisfied with service I received.

professional, clean and great service.

My service with Jim Keras was very professional, friendly and was taken care of in a very timely manner. As always my visit with Jim Keras was outstanding! I would recommend this dealership to my family and friends.

Great service

Service is always great and quick. Highly recommend giving them a chance to help you on your next service job.

Review

We had a great experience. Everyone was very helpful.

Great service

Service was prompt and very professional. Very excited to have them.

Great experience

I was met by a nice young lady at my car. She took care of all the paper work and sent me to the lounge area! It took a little over an hour to service my car. Great experience.

great service by all

Came in for oil change which was part of the warranty. Did not expect to need a HVAC filter at 32,000 miles and to pay 49.95 plus tax/env to replace it. I bought a Certified car in January,2015 and would expect that to have been already replaced. The shop service Advisor was very polite and did not pressure me so it was my decision. I would still recommend Jim Keras for any service. I love my Malibu and have had no others issues. Thank you.

great service

Great service. Fast and friendly. Matt was so helpful and they kept me updated on what was going on. The waiting area was so comfy, i wasn't ready to leave when my car was done!!!

Oil Change

The entire experience was great. I was walked through the process and informed about the needs of my car. The facility was very clean and updated. The staff was very courteous and patient. I really enjoyed the experience.

Great service time,

Reasonable wait time and clean facilities. The ability to use computers in the waiting area was a plus!

Great service and facilities

Tyler Greene was our salesman. He provided the most pleasant car buying experience we have ever had.. We will definitely recommend you to friends and family. I would also recommend Tyler Greene as a salesman, he was very knowledgeable and made us feel comfortable and like family.

Such wonderful service

I love that the service shop at Jim Keras never fails to solve my car needs. The service is outstanding and the staff is phenomenal! If you want peace of mind over your vehicle, Jim Keras will give it to you. Thanks to everyone there. :-).

Great service

I have a great experience and they treated me good

Great service

It was fast service and very accurate. They're always available when I am for oil change.

Not too bad of a wait!

I did not stay as long as I expected this time. That is a good thing.

Great service

Steve Hutchison in your service department is fantastic. He takes care of everything. We have no complaints.

Great Service

Everyone was very friendly and the service I recieved did not take long at all! 2 thumbs up!

Commendable service

The people at the dealership are always courteous and pleasing. Each time I have been to the dealership for service the visit has been a pleasant experience. The wait is never too long and the facility is very neat and comfortable.

Great car buying experience!!!

Great service agents. They took the time to see to my needs. And made the car buying experience very pleasant.

Jim Keras

Everyone is always so nice and courteous and eager to assist. I wouldn't go anywhere else!

Great service polite workers.

Great experience got the job done in a reasonable amount of time...

Awesome place to purchase a new vehicle

Jim Keras Chevrolet is a great place to purchase your next vehicle. I recently purchased a 2016 Colorado for the price I wanted and got more for my trade in. My salesman John Gillespie and sales manager Luke Starner were open and honest throughout the entire sale. Thanks again to the sales and management team at Jim Keras Chevrolet!

Great services

First time going to dealership for service on vehicles. It was exceptional. Thanks to Mrs. Cook for all the great advice and help given. I'll be back!!!

Great dealership

I bought a new Chevrolet 1500 Z71 about a week ago from Jim Keras. It was the best buying experience I have ever had when buying a vehicle. Super friendly staff and very helpful if your looking for a new vehicle I highly recommend giving them a opertunity to serve you. Thanks Randy Cox and the rest of the staff at Jim Keras.

Great Service

I was COMPLETELY SATISFIED! Fast and friendly. Will be returning in the future

Best in the business

The service from the service department to the sales and finance deptments were the best .

GREAT CUSTOMER SERVICE

George Gulley was my salesperson, and He made my entire process comfortable and easy. I went in with one agenda, but after having sat in his office, and listening to him explain the process of credit approval, and financing, he steered me in the RIGHT direction to make an informed decision concerning choosing the RIGHT vehicle for my circumstance. I left the dealership with a brand new 2015 Chevy Cruz, and I've returned twice for service maintenance, which was rendered with just as much professionalism as my 1st encounter with George Gulley. I would recommend this dealership to ANYONE, because they TRULY do give the Customer a sense of self-worth when at the dealership.

Margaret Reed

Scheduled my appointment quickly, took care of my serviced in a timely fashion and were very personable.

Excellent service.

I had bad credit. Do to recent unemployment after the military. You guys found a way to put me in a new car. It's a great feeling and I thank you very much.

Bought a new Equinox LT

Buying a car a Jim Keras was an easy, pleasant experience. Their service after the sale is exemplary. I would advise anyone to shop for their new vehicle there. I know that I will be.

the service was Great

I was greated professional by name my experience super i Enjoy waiting there in the waiting room it was very pleasant i was very pleased with the service an the way i was treated i thank all of u because you are professional

Great customer service

The customer service was great. They were organized and thorough.

Great Service!

I had very good experience on this last visit I believe because of the customer personnel I spoke with, it was a woman, and didn't get her name but she was polite as well as the gentleman, Tim who waited on me to get the work started pn my vehicle. Mr. Tim understood that I had no way to wory the next day, & didnt seem to have a loaner car, but was able to find one for me all the same & then fixed my car earlier than expected. Not a shred of impoliteness at any given time. I wish you guys had a whole store fill of Tims there, he's rhe only one I would suggest family & friends to see. Thanks again! Oh by the way, I wish you guys still washed our cars after veing serviced, it's a very good jester!

Great services

I would recommend this dealership to all of my family and friends because they do good work and their care for the customers is great too.

Service

I brought my trailblazer in for a headlight to be replaced. Everyone was very nice and helpful. I dropped vehicle off that am and got a ride to work. I received phone call that it was ready probably around 10. I got a ride back to pick it up around 2. I did find out when I got home that evening around 6 that whoever had changed the headlight out had left my headlights on all day long. It has the automatic lights that come on when the truck is in gear. My reminder bell does not work that says the lights are being left on when you turn off the engine and open the door. The truck started but the battery gauge was lower than normal. Other than that I had no issues.

Great service and clean facility

Excellent service and care. I was very impressed. Clean comfortable break area and professional service team.

David Mark Poff

I am completely satisfied with the dealership, This is one of the best car buying experences I have ever had, everyone I at the dealership was polite, and professional. Thank You

A keeper

Great customer service as usual. Anyone who does not get great service at this shop would be a shock to me. I think this is the best service department in the area. I have deaalt with others and I haven't received better service/repair from any of them. If, on a rare occasion, you do have a complaint this shop will respond and try to resolve.

Same Great Service Department

It's good to know Keras Chevrolet is keeping with the honored tradition of great service from its' service department. On my latest visit my usual service writers were out and Matt (Monaghan) stepped in and stepped up to the plate with a grand slam. He performed with the same great skills as the service writers before him. It was a breath of fresh air to deal with him, I was nervous and was tempted to wait on the old heads to return. Matt went above and beyond when an oversight occurred with my vehicle which I was unaware of. I came back to the service department and was waited on immediately so as not to inconvenience me for having to return. This is the type service I have come accustomed to from this service department. And I feel very good moving forward and continuing to do business with this shop. Thanks!

CUSTOMER

EVERYTHING IS ALWAYS GOOD EXCEPT THE INITIAL POINT OF CONTACT. YOU NEVER KNOW WHO CAN ASSIST THEY SIT AT THEIR DESK SOMETIMES WITH NO ONE THERE AND NEVER ASK IF THEY CAN HELP YOU. YOU ONLY KNOW IF YOU ASK THEM IS THEY CAN HELP YOU. I'VE BEEN COMING FOR 2 YEARS AND IT'S ALWAYS THE SAME.PLEASE NOTE THAT FOR CUSTOMER SERVICE DURING CHECKOUT I WOULD RATE THEM A 5. THE ABOVE RATING IS FOR THE PERSONS CHECKING YOU IN.

Great service

They are great.Sale and service departments are always helpful and friendly.They even have service on Saturdays.

Great service

Service manager gave excellent customer service as always. Very pleasant experience. Thank you.

New Vehicle

Professionalism, courtesy type atmosphere you would desire to be in... the entire team from the salesman to management. If you are seeking a new vehicle or used one this is the Chevrolet dealership to come too. THANKS FOR GOOD SERVICE!!

Jim Keras is # 1

My experience with the dealership was outstanding. The people are very helpful every time. I have had bad experiences at other dealerships but never at Jim Keras. Now let's talk about this survey. You should not force people to write a comment. This should be an option. I wonder how many people don't respond due to this. Think about it.

Corvette Z06/Z07 Customer

I have purchased several cars at this dealership. I keep going back because I have been treated fairly. I had my 2015 Z06/Z07 on the track at Barber in Birmingham at a REZOOM high performance track event. (NOT RACING). The fancy new differential failed and I had the car taken to a local GM dealership who refused to perform the repair under warranty. I brought the car back to Keras in Memphis and the regional GM Rep approved the warranty repair. Full new differential. The guys at Keras were excellent. If I lived in Birmingham, I would drive to Memphis to buy a car.

Servicing Good, but on the slow side

Simple Servicing and Tire Rotation - no problem.However, I had a 9:00 a.m. appointment (which I did not expect to be exact or quick), but I still was there for 1 HOUR AND 40 MINUTES. There is room for improvement. One of your competitors is advertising "true 30-minute oil changes"

Great all the way

Personnel always polite, explained the services performed, vehicle is not greasy or nasty after services, work completed in a timely manner, overall great place!!!

All around great!

I was tremendously satisfied with both the service and the deal!

Great Services, but long wait time.

I was there from 3:30-5:45 for standard oil change and balancing tires. Besides the wait time I had a good experience. Everyone was so nice and helpful in answering all my questions. I will be back.

Housewife

Service tech was friendly and helpful. Waiting room was clean and my wait was just as they told me. I was very pleased with everything.

Eric and Veronica Melton

It was okay the wait was long, but the service department provide transportation home because they needed to order a part. Over all the service was great.

Dorothy Myers-

All staff was very attentive, The young lady explained to me in detail exactly what I needed beside just a routine oil change. I was very appreciative for the information the way she explained to me that I needed a new battery and a air conditioner filter for the car. I had a wonderful experience. Thank You. Dorothy Myers

Great services

my experience was very good. the gentleman that sold me my truck did a excellent job

Ann Hawthorn

Everyone was friendly and helpful.The waiting area in the service dept could be upgraded.

Awesome Experience

My experience was awesome. This is the second time that I used your service. Thank you for getting me in and out at a reasonable time. I enjoyed while I waited that there were things to.occupy my time, especially the use of the computer.I had a wonderful experience.Thank you!!!!

Great customer service, Pleasant Atmosphere

I now know shopping for a car does not always have to be stressful and frustrating. I had a pleasant experience and walked out with a car I love.

Oil change Heaven

Always a great experience. I get to walk the showroom when I go and most of the staff know me and chat when I am there. They are always friendly and show me what's new.

2015 Chevy Trax

Informed Tony, that I did not want to spend all day waiting for a decision and was not unhappy with the time I spent closing the deal. Short and sweet

Jim Keras employees have no concept of courtesy

I've been a Jim Keras customer for 4 years and have bought two cars there. The service department does good work for fair prices.The employees are sometimes very rude. I have complained about this several times before. Someone always writes to me, says how sorry they are, and promises it will be better next time, but it's not.If I could manage it, I would only deal with Vaughn Kearney, one of the service advisors. Mr. Kearney is always thoughtful and polite. That certainly isn't true of some of the others.It is standard at Jim Keras for you to go there for service and stand in front of the desk of a service advisor who is busy writing up a ticket and who completely ignores you for 10 minutes or so, as if you're not even there at all--the service advisor doesn't even bother to look up and say "Sorry for the wait, sir," or anything.I took my car to Jim Keras for servicing on Saturday, August 29. My service advisor this time was a young man, probably in his 30s. He was very friendly and polite. I had no problem with him.The problem was with another service advisor, a white man in his 40s, rather tall, with brown hair, as I recall. He was standing right behind me. Suddenly, he yelled, right in my ear, "Look out, fella!" I nearly ducked, thinking a light fixture was about to fall from the ceiling.In fact, he was not talking to me and appeared to be unaware that I was even there, even though I was standing right in front of him.Instead, he was talking to another service advisor, a young man perhaps in his 20s, who was about to step off the curb next to where these men work, and evidently, the man behind me thought the younger man was in danger of some kind, though I'm not sure why.I don't blame someone for wanting to warn a friend, but it was the fact that this man showed no awareness that I was standing right in front of him and basically just yelled in my ear that I found extremely annoying. But I see a variation of this in a lot of Jim Keras employees I deal with. It's not that they are horribly offensive--they simply behave in a way that suggests that they "had no upbringing." Every time I go there, I wonder what minor rudeness and obliviousness I'm going to have to put up with this time. I came across a variation of that the last time I came there to buy a car, in August of 2014, when the salesman who waited on me, Alvin Wilson, kept saying "Oh Jesus Christ" all the time, which I really didn't care for either.So I'll keep coming back to Jim Keras because I need good work done on my car and need to buy a new car every few years. But I wish the place would hire people who had some manners and understood something about professional behavior.

Great Service....awesome facility....

Made an appointment for my truck...problem identified quickly and repaired just as quick. Service writer was very helpful and quick to get me checked in. Great waiting area.

Good Customer service

The service was good. I would to see more service managers. Had to wait for a service manager because there was only two and they were with customers.

Pleased customer

I'm usually not happy about going to buy a vehicle .But I was in need seeing that I totaled my truck. So my wife and I saw a truck I liked on Jim Keras website. One Saturday we decided to go look.Once we drove on to the lot we were greeted by Jonathan Cano one of the salesmen. He was the perfect match that day to sell us a vehicle. From the start of the process till the end.We felt as if we had know him for a long time.He was very helpful with anything we needed or ask.We would recommend him to anyone . Also have to give credit to the finance dept as well. They were very good to deal with and had us in and out in no time.

Ms. Katrina Austin

Very professional and helpful! I would recommend anyone to do business with this wonderful company....

Service work on 2014 Impala LTZ

Service writer was excellent. She managed the job very well and was very pleasant to speak with. I am in a related field and people like her are becoming very few and far between.

Good job

I took it in for a computer recall. Was met at the dealership by a courteous young man that proceeded to check me in post haste. I waited maybe 40 minutes in the comfortable waiting room taking advantage of the internet services provided. Got caught up on my emails and my car. Good job boys and girls.

car repaires

I HAD A HARD TIME GETTING A LOANER CAR AND I HAD TO PAY 75.00 DOLLARS FOR TOWING WHEN I WAS TOLD IF IT WAS GM FAULT THAT I DID NOT HAD TO PAY FOR TOWING. AND IT WAS GM FAULT AND THAT IS NOT FAIR. I THINK THEY SHOULD STAND BEHIND WHAT THEY SAY.

Great service friendly staff

I have bought a many vehicles from Jim Keras. I'am always satisfied with my deals. I know I'am not suppose to mention names but from Tyler to Chris and Brad these guys are great. All are very smart and friendly and easy to deal with. That is what makes me come back each time. Even when I'am having service work on my truck I visit with them and they remember me. Great staff thanks

excellent customer service

Everyone was extremely friendly, there was no pushy salesmen there. It was a great experience. We will for sure go back for our next vehicle.

Great place

Professional, attentive staff! Very pleasant experience.

Great Service at Jim Keras

I was rear ended on a family vacation and they did a lot of damage to my brand new suburban. Jim Keras not only fixed my car fast and did a beautiful job but they even cleaned the interior to make it look brand new again. I had the car back before the first payment was due!

My Truck

I enjoyed buying my truck from George Gully. Everybody was nice dealing with me. I like going on the internet looking at the inventory of trucks then I can see what yah had.

Excellent service

Excellent customer service. Mr. Vaughn is very professional with his customer care and gives a thorough explanation of required services.

Recall in minutes

My experience with you all were wonderful, I came in on a recall after work. They told me it would take about an hour and a half, but it only took about 30 to 45 minutes. The waiting area was clean and the staff were great. I definitely recommend it to other's and any other problems I may have I'll definitely go back.

coustomer

On time. Also staff person was very friendly and helpful. He has his customer in mind.

Great service!

I had a good experience. The people were nice. I like my car!

Great service and a wonderful experience

2015 Colorado Chevy truck. The staff was very professional, knowledgable and friendly, I will purchase my next vehicle from this dealership.

Very welcoming, friendly staff.

We have purchased 4 vehicles here in the last 2 years & while all were good experiences this was by far the best. Everything went so smoothly. I would definitely recommend Jim Keras, we drove alot to save alot, we live in Crockett County, TN, about 75 miles NE of Memphis.

Awesome!

Had a quick and easy buying experience. I highly recommend Jim Keras Chevrolet.

Great service. Very satisfied.

I started shopping on line.then I contacted.Jim Keras Chevy.Gorge Gully was a great help and got the deal to go through on my dream car.they were all very professional. I highly recommend these guys good service .good people.thanks Jim Keras Chevy.

Great Experience

It was a great experience everyone was so helpful and determined to include things that I asked for to make me happy the sales representative BOBBY FRAILEY really stood out he was willing to explain in detail every feature that came with the vehicle ... very good customer service and when it's time to purchase my next vehicle I will be back at JIM KERAS CHEVROLET COVINGTON PIKE

maintenance visit

I usually have my 2008 Saturn ASTRA serviced at Jim Keras Chevrolet either on the way to or back from Maine each summer, and they have consistently provided excellent service for my car (they are a Saturn Authorized Service Provider). On this particular visit (August 24, 2015) I requested an oil change and tire rotation as well as a brake inspection since I had recently experienced "smoking brakes" after navigating a steep and winding road in the Mount Washington Valley in New Hampshire. The service advisor looked at the brake fluid and explained to me that its discoloration was a sign that a brake flush would be needed to avoid this problem in the near future (fortunately it is very flat in West Texas). The service was completed in a timely fashion, and I was pleased to notice that the engine oil life system indicator had been reset when I picked up my car (surprisingly, not all SASPs do this). Thumbs up to the Jim Keras Chevrolet service department!

Great Service

Had a hitch put on my vehicle on a Monday as I was going to be pulling a U-Haul trailer early Thursday morning to Nashville to move my daughter back to college. Later that day the check engine light came on.The Onstar diagnostic said it was a misfire. Car was hesitating with acceleration like it wasn't getting gas and had knocking when I cut the engine. Tuesday morning early went and had a diagnostic ran. They stated the issues and that they had pulled the information and it was showing as a recall. They recommended taking to dealership for service due to this. I went to the dealership where I had bought the vehicle. I explained my major problem as I needed this fixed so that I would be able to pull the U-Haul and get my daughter back to college. They told me they were too backed up and wouldn't be able to get to it. They did recommend Jim Keras Chevrolet that was down the road. I immediately went there and pulled up to service. I spoke with Steve Hutchison and explained the issues with the vehicle and also the time crunch problem with moving my daughter. He said "I'm gonna do the best I can to help you. If you can get the vehicle here asap I'll get it in and do my best to get it fixed before you need to take your daughter back to school." I told him it was parked outside and I could get someone to pick me up. They got it right back and he even noted on the work order what the situation was and the timeframe issue and highlighted it. He again said they would do their best to get it ready by close Wednesday evening. I called Steve Wednesday afternoon to check and he said they needed one more hour to finish it up but be here at 530 pm and it will be ready for you." I got there at 530pm and it was ready. He went over everything and took me in to finish the paperwork and escorted me out to the car. He also said "we're here for any of your car needs and would be glad to help with anything you need." I am so thankful for all Steve and the person(s)that worked on my vehicle to fix the problem that was a recall and to get it done so quickly so that I could pull the U-Haul and get my daughter back to college. I wouldn't have been able to otherwise. It was such a stressful time to begin with and then added with the car trouble it could have been a horrific situation to us but due to the excellent customer service of Steve Hutchison and all at Jim Keras Chevrolet it was a smooth transition. I greatly appreciate all that was done and certainly will go to them for all of my car needs from now on and highly recommend them to others.

Excellent Customer Service

Everyone at Jim Kerras Chevrolet worked very hard to not only meet my expectations but exceed them. Courtesy and Professionalism from the start! By the time I left in my new car, I actually felt like part of the family! The team at Jim Kerras are just an amazing group that really goes above and beyond! I have purchased there twice and will go back again. I tell anyone who will listen to see these guys.

PURCHASING NEW CAR

Excellent Service and the best dealership to work with. Thank you for making it so easy to purchase a new car and not pressure one to buy if you are not at the point to purchase a new car and just collecting info. LOVE OUR NEW CAR. THANKS AGAIN. KEEP UP THE GREAT/WONDERFUL SERVICE. ALL A'S ALL AROUND.

Highly disappointed with this visit.

I have been having my 2012 Chevy Sonic serviced at Jim Keras Chevrolet since I purchased it in 2012. I went in for an oil change but made them aware that I needed a diagnostic test because my check engine light was on. After they were done servicing my vehicle. I checked everything out on my OnStar app. to my surprise my oil level was still at 30%, the amount it was when I brought the vehicle in. I found that my tires had not been rotated because the tire that always tend to be the lowest was still the lowest.All my tire were not filled as they say that is included in the oil change. The tire levels were at 30 when it should have been 38. I asked the technician about it and he had the Oil light reset without making sure the oil had been changed. The technician drove my car off to fill the tires and was absent for about 15 minutes which I can only assume that they were then changing the oil. I have never been displeased with Jim Keras but I sure was disappointed this time.

My New Car Buying Experience

I usually hate going to car dealerships because the process is usually tedious and long, but the salesman and other made it fast and easy. I had a wonderful experience.

Great service

At first I jumped to conclusions about you and my car on yesterday but I was totally in the wrong and I do apologize for it.

Great Service

I am always happy when taking my car to Jim Keras on Covington Pike. They always take good care of my vehicle.

Car buyer

Great staff at Jim Kera. I purschased two cars from this company. They really have the best interest of the customer. You are not forced or pressured but they guide you to the best vehicle to meet both your transportation and financial needs.

My visit

The customer service was awesome!!! They were quick and courteous.

Great experience

Everyone at the dealership was intent on providing me the best experience I've ever had buying a car. From working with salesman to working with finance I could not have been happier. This is my first time buying a Chevy but the car company has really come a long way and you can see that in their cars!

Great service

It was a great experience. Everyone at the dealership was friendly and inviting. My salesman,Tony Hayes, was the best. I told him what I was looking for and within a couple days, the deal was done. I've told all my coworkers to contact him if they're ever looking for a car.I love my Sonic!!!

Great

Mr. Randy Cox was very supportive and helped us achieve our goal as first Time car buyers to be able to get a car we love. He was so helpful and we couldn't be happier with out visit. Jim kera's is definitely my go to dealership!

great service, friendly staff

Came to get oil change. Clerk worked me in last minute. Very friendly and resourceful. Waiting area clean comfortable. They were done with my car so quickly! I wasn't ready to leave

Survey

Very pleasant and business like.I have used the same service advisor for a decade and more. Steve Hutchison has always been very helpful and courteous.

Madelyn Keith

Have enjoyed working with this dealership......they go above and beyond!

service

Service took a little longer this time, but it's all good.

Great service

Randy Cox was knowledgeable and efficient. I will definitely send anyone to him.

Doug King

Was impressed that they were willing to stay late to complete the deal

Replacement of Part

There should be more detail to clean the car after repairs. I had a latch/bracket replace on my roof and there were hand prints and smudges all over my glass top. Just a quick wipe down would have removed the prints and smudges.

Great service

Service is always excellent. Their main focus is to make sure the customers are happy. Even without an appointment the wait time is not bad.

Great service

The sales team was very helpful and understanding of my situation. I've never had anyone go above and beyond to make sure that I was happy. George was even considerate of my family and making sure that they had a dependable car to ride in as well. He was very patient and was even running late for an appointment just to make sure I was taken care of!! I'm so excited and happy. I can't wait to buy more cars in the future!! I will definitely send friends and family there to receive the outstanding service that I received.

The best!

Timely & efficient ! Great staff to work with. Took care of all questions.

Great Service

I purchased this vehicle for my daughter from Jim Keras 3 years ago and I always return to Jim Keras for great service. I plan to purchase another car in 3 years for me and I will certainly purchase from Jim Keras.

Great and Speedy Service

The service writer was quick to help me sign in and directed me to the waiting lounge. The time to complete the old change was very quick!

50,000 mile Service

Great staff, called ahead of time to update me on unexpected cost. Very happy with staff and work completed.

Great service

Being that my appointment was early morning the tech said that my wait would be a hr at the most and guess what that's exactly what my wait was 1 hr.

Another Happy Customer

This is the third vehicle I have purchased from Keras Chevrolet and George Gully. Even though I live in Birmingham, Alabama, I continue to return to Keras and George for their friendly service and great deals.

Great Experience

I have bought many automobiles in my life. We have been in and out of dealers for months when we bought the cruze. Our salesman John Gillespie was patient and very knowledgeable. We have been without a car note for several years so this was a hard job for any salesperson. John helped up find the features we wanted and even a car above what we thought was out of budget. the manager on the floor was very nice too. We got the deal we needed and are very happy with our purchase.

Great service at Jim Kerns Chevrolet

Steve in Service is the best. I arrived in Service with a low tire pressure. He had my car checked out and they found a screw was lodged in my tire. If he had not checked it out thoroughly, I would have found a flat tire in the morning. Within 20 minutes after my after 5:00pm arrival, I was safely back on the road. I love the Jim Kerns team.

Great service

The service department was very efficient and helpful.

Great service

Great service while getting repairs. Steve in service is great.

Chevy Dealers Service Department.

I left my car ,because I was having some real serious problems.My car was ready the same day.They fix the issue and I was very satisfied.

Chevy Cruze

I had a great experience. The only thing I would change is I left with an almost empty tank of gas and the cleaning department was only ok, all the sticky was left on my windows for the stickers that was there when I bought it.

Great service and fast

The staff was very helpful and fixed my car quickly.

Repair Service

I have no complaints at this time. I always receive excellent service at Jim Keras!

Great car buying experience

My experience with Jim Karas with my Malibu purchase was excellent everyone was very helpful and nice and treated us like we were very important their customer service Above and beyond any of my previous car buying experiences at other car dealerships

Great services

The service was great and the people there were very approachable and very helpful especially during the quick processing of the paper works, finding the vehicle that I liked and giving of feedback. He updated me most of the time and explained very well everything about the purchasing and about the vehicle.

Great work

The organization did well with the recall work on my car. Adversely, I wasn't educated about the wait time prior to my arrival or when the appointment was scheduled or rescheduled.

Great service

Great service,! Service people very helpful in maintaining all small and big issues with my vehicle !!!!

Friendly employees

I experienced excellent customer service from the cashier at the desk upon entering, from the tech person outside about my car, and from the shuttle driver that drove me home. Everyone was friendly and cooperative about any questions I might have asked them.

Great Job Servicing My Trailblazer

Great service and excellent communication I have been very satisfied with the work performed on my vehicle.

Dreamt service

Awesome. I will return as always. Steve is always handy to address my needs.

Great Customer Sevices

This was one of the best experience I've had dealing with a car dealer. It was a very fast process. They also listen to my needs and help find a great car that I love.

Great Service

2014 CHEVROLET CRUZE, Oil change. Customer Service for very nice.

Great service

Awesome thanks Brad Ballentine!!! Cannot wait to buy again In future

Great service!

Helpful and friendly staff--took the time to make sure we were completely satisfied and were patient with all our questions.

CUSTOMER SERV REP

WAIT TIME WASN'T LONG. I LIKE THE ADVISE YOU GIVE TO CUSTOMERS ABOUT THEIR VEHICLES WHEN THE JOB THE DONE.

Rats Nest

When I got my oil changed the mechanics noticed my air filter was closed with what appeared to be a rats nest. Yes, a new air filter had to be replaced for an additional fee ,but, if the mechanics who worked on my car had not done a thorough inspection of my car the problem could have become more costly. Now I have more fresh air coming from my air condition. I thank the team at Jim Keras for their keen eyesight and thorough inspection of my car.

Great Service

As usual, customer service was outstanding. They fixed my car in the time frame they promised me.

Great Service

I really appreciated the passion and commitment the sales rep showed towards me. I felt like I was in the right place at the right time. So happy with the dealership and my new Chevy Trax.

Great service and excellent facility.

The saleman, Tony Hayes, was especially helpful in helping me get the vehicle I needed and wanted and the managers were helpful in getting the price and financing that I needed to afford my Silverado 1500.

Great car buying experience!

Awesome, and blessed! Larry and George, are extremely the best! They made me feel like part of the family, with the attention, and care they put into getting me a vehicle.

Great service

The service was GREAT!!!! (Rebecca) was excellent!!!! And the work on my vehicle was done in no time. She was very friendly and nice spirited. Thank you

Great service! Friendly staff! Clean business!

My experience was so pleasant and the team made me feel right at home. I was completely satisfied with my buying experience from the Jim Keras team that worked with me and my husband. The team went above and beyond to make my experience special. I have already recommended my family and co workers to check out Jim Keras.

great service

Great customer service very man able and Curtis and Palit

great service

Great service, always nice and professional fast and customer oriented.

High quality and professional service

Great customer service and an all around sense of being in a dealership where taking care of the customer is job 1.

nice people, to work with

On day one when I called this dealership. I was treated with kind words,everyone were very patient ,respectful, nice ,sharing and all the above was a great experience

great services

I always get great services when I service my vehicle

Great customer service

The people were very helpful and willing to work with me.

Jim Keras To The Rescue!

I love Jim Keras Chevrolet!! I came in with an emergency service issue. In just a few hours my vehicle was ready and I didn't have to spend the entire day in the service center.

Everything about this dealership was great!

I absolutely love my salesman. He made purchasing a car with Jim Keras an easy thing to do. His business ethics were impeccable! Each person that I encountered from salesman to top managers were beyond friendly and I really appreciate them making me feel like they cared. I will definitely send this company more business.

Easy to deal with on Sales and Financing.

This was the most pleasant vehicle purchase I've ever done. The salesman was helpful and found out answers to questions instead of making something up. The finance guy was very helpful and not pushy at all. Other finance guys have turned me sour on buying a new car, but the guy at Jim Keras was totally different and made it an easy deal.

Service on 1500 Silverado

Very fast service. on oil change and tire rotation.

Friendly and effecient

Very quick and excellent waiting area where my daughter and I were both impressed. We were in and out in no time at all and felt as if our time was valuable.

Excellent Experience

Excellent Service!!! Professional Staff!!! Jim Keras is the best; I recommend that you try this dealership!!!

Awesome overall experience

Everyone was very friendly, explained the service being performed, provided feedback after service, and if I needed anything else to call or bring my vehicle back in immediately.

Great Service!

Very helpful! I was having trouble getting my phone synced to the stero system. Nothing wrong with car my phone was the issue. Great fFolkes here! Top notch Servise. Serviced car at the same time. Very quick service.

Customer

Everything went good didn't have to wait to long! The waiting area was clean and kept up nice! TV To watch restroom clean a snacks to eat if wanted to!

Great service

The attendants were very attentive to my needs and researched historical data based on my symptoms.

Warranty tire

Instead of receiving a new tire under warranty, they were out of stock on my tire and only plugged the tire.

Excellent customer service!

Vaughn in the service department is very customer friendly. I am quite pleased with the care and time he took to check for the additional services required during my oil change. It is important to me that the service department displays honesty and integrity. Especially since I have very little knowledge of the mechanics of automibiles. Therefore, I must rely on the service department. In dealing with me during my visit, Vaughn exemplified both. I must add that I often recommend JKC services to my family and friends. :)

IT manager

Your team were very professional and knowledgeable The Chevrolet team are very professional

Great Service

My experience was wonderful. Wait time was great and the employees are always professional, kind and very considerate!!!!

Wonderful car buying experience

We had Phillip Shook as our salesman. He went above and beyond in letting us know what was going on all through the buying process. He wasn't a high pressure salesman. He listened to what we had to say and answered any questions that we had. I will definitely ask for him in the future for any of our buying needs. He is wonderful!

Customer service

Great customer service does a good job every time I take my car in for service

Great Sales & Service

Jim Keras on Covington Pike in Memphis, TN is a great place to purchase a vehicle or have service work done. No problem is to to small for them and they are always willing to research the issue and see whatever they can do to satisfy me. I have been a customer since 2012 and they have always made it about me and my car. They provide me with excellent satisfaction and I am always willing to return. My next vehicle and extended warranty will definitely be from them.

Always Good Service

I think this is the best service department in the area. I've dealt with them for 20 plus years or longer. The name changed but the service stayed the same. Anyone should feel comfortable doing business here,

Great service