Jim Hudson Toyota

4.7
Overall Rating

Customer Service: 4.8 Buying Process: 3.6 Quality Of Repair: 4.9 Overall Facilities: 4.7 Quality Of Work: 4.8 Friendliness: 4.9 Pricing: 4.5 Overall Experience: 4.8


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They love elderly customers

3.6
Louie24 on 10/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 1.0 Overall Experience: 2.0

Recently found sales contract in my elderly in-laws estate from 2010. Nate sold them a new Camry LE 4cyl base model for full sticker $. Sad that they would take advantage of elderly customers. Since they had then hooked, then they stuck them with one of those high $ extended warranty packages Even sadder. But that's the auto business for you. Glad I found paper on this, to caution others wherever they car buy.


The best experience ever

5
Munkpat on 08/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the purchase of my new car to the service of my new car Jim Hudson Tototal continues to amaze me. The sraff is courteous and always willing to provide helpful information. I can't remember his last name but Ted at the Service Depart mentioned was awesome. I even enjoyed my wait in the lounge. As always you live up to your motto: Experienced


Routine service

4.4
PhoneDr on 08/29/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Scheduling my routine oil change was quick and easy. I was able to schedule same day service when my work day ended. The discount coupon that I received by mail was greatly appreciated and makes me want to continue using Jim Hudson for all my vehicle servce.When my service was complete and I went out to drive my vehicle home I noticed greasy handprints all over the front of my white Tundra. I went back to the service counter and the service rep came out and wiped the grease off and offered apology. Problem resolved without complaint! I just mention it to make you aware to take care of the small details.


Too Long

3
holleyj on 08/29/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 1.0 Overall Experience: 2.0

Schedule appointment for 3 PM. Arrived and checked in at 2:45 PM. Picked up my car at 4:30 PM. Should not take an hour and 45 minutes to change oil, check fluids and rotate tires with a scheduled appointment.


Excellent experience

5
mahayes on 08/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I noticed my tire light on when I got to interstate on the way to Charleston from Newberry. I pulled into the dealership to ask them to please check it because I was traveling by myself and had a doctor's appointment at MUSC. They took my car quickly, checked the tires and had me in and out in fifteen minutes. I have always had my car serviced at Jim Hudson Toyota and always will! Thank you!


Great guy!

5
Gene on 08/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Reynard was a pleasure to work with for my RAV4. He did an excellent job! I will deal with him in my next vehicle! Thank you Renard


Service visit

4.8
MJCG on 08/26/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Chris Tudor took good care of us, as always. My issue is with whomever failed to put my glove box back on its hinges correctly when they checked something behind it. I had to come back in the next morning to get it fixed. Thankfully, it was taken care of very quickly right there in the service area.


Repairs

5
Jeeper485 on 08/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I could probably gripe about how long it took to fix something, or that wrong parts were ordered causing it to take longer. But, I had a Jeep in a Toyota dealer and they were honest mistakes. That being said, I had a cracked radiator that I brought in for repairs. The wrong radiator showed up and they weren't able to get it fixed until after the weekend. They were genuinely concerned and provided me a rental free of charge for the duration. On the way home from picking it up, I overheated. I took it back and it was the thermostat (not part of what I was getting fixed). They changed the thermostat, not charging me for extra labor, and I was on my way. Bottom line, even though it could have been a bad situation, the service department handled everything very well and I will continue to take my Jeep to Toyota for maintenance.


Jim Hudson service people are always friendly and helpful!!

5
Dave425 on 08/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They always address my service needs in a friendly and helpful way. They give me options and pricing so I can make a decision> . Couldn't ask for better people or service.


Consistent High Quality Service

5
jmewbo on 08/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have had several Toyotas serviced by this dealer since 2010 and have been a consistent Toyota owner since 2001. I purchased my last car from another Toyota dealer and I let them service the vehicle for two years before bringing it to Jim Hudson. There is just no comparison between the service departments. The quality of service at Jim Hudson Toyota has always been first rate and I never have had a surprise charge at the end of the visit. Interactions with Hudson's service employees have always been positive, particularly with Mike Crocker.


Great job

4.8
Trent on 08/23/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mike got to my wife's car quick and called me when it was ready to pick up. Great service. I'll be back in 5k.


My car was having an issue that could not be resolved

5
carwoman, LaTonya123 on 08/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was pleased with the timely manner in which it took to find the problem and resolve the issue. I would highly recommend Jim Hudson to friends and family.


Trust is important

3.6
Tom Francis on 08/20/2016

Customer Service: 3.0 Quality Of Work: 3.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 3.0

I had my car serviced on 08/17/16 - 15,000 mile maintenance check. As is my preference, I paid for an oil change which I do every 5,000 miles. 08/18/16 the low tire pressure indicator came on prompting a call to have the tires checked. The Service Advisor was Chip Geiger who was polite, courteous, but not very informative when it came time to leave - no explanation of what was found, why it might have happened, etc. Given that the car was serviced two days prior in which tire rotation was performed and tire pressure checked, etc., it seems odd that two days later the tire pressures were low. I realize that "stuff happens", but a low pressure light indicates a significant drop in pressure from the standard. Also, it brings up questions with respect to whether other maintenance was correctly performed. I have no evidence that those checks weren't performed, but at least one obviously wasn't and that was the tires. There has to be a large measure of trust between a dealer who takes your car into an inner sanctum far from sight and the customer who requested the service to be performed. Little minor problems like this create a less than optimal relationship going forward.It also doesn't help when the Service Advisor can't find your car after servicing.


Good Service Visit

5
bradley.j1994 on 08/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They were very accommodating during my service visit. Total repair time was less than estimated. Their communications on issues with my car were straight forward and understandable.


Oil change sticker vs. Scheduled maintenance sticker

4.2
PamelaB on 08/18/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

I have had overall favorable experiences in the service department. The last 2-3 times that I took my car in at the 5k post oil change interval, I was not informed that i in fact had up to 10k miles between oil changes. Hmmm..The window sticker or service attendant in the past failed to make it clear. I suggest encouraging the staff to not change oil "too early", or add an updated oil change sticker to the window.I have discussed this with the management and hope it can change for the better. Specifically I thank the new service attendant for questioning why I wanted a synthetic oil change before it was "scheduled".


Oil and filters

5
rfblackwell on 08/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bob B was my service writer and he was very professional. His service staff fixed my tire, changed my oil and did a filter check. He recommended replacement next time. I stayed in the service waiting room and read my email. He asked me if I wanted him to run the car through the car wash. Of course I said yes.


Regular Maintanenace

5
Rick on 08/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When I arrived I was promptly greeted and my Highlander was services promptly. Everybody was professional and courteous. Will come back for any service for my Highlander!


overbooked

3.6
toyota160 on 08/14/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 2.0

made an appointment three days in advance to get a light bulb replaced on passenger fog lamp. got to my appointment and was told there was a 2 1/2 hour wait if I was waiting for the vehicle. I said I have an appointment, same answer. told the guy to walk to the parts counter and get me the bulb and I'd change it myself in 30 seconds or less. sat in the waiting room an hour to get a bulb replaced when I had an appointment. I realize we're in the south but that was ridiculous. need to manage appointments before walk ins. have someone doing the quick fixes all day while other techs do the harder jobs.


Great people very friendly

5
Poopy1999 on 08/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Iam a single mother. They were very helpful in finding a vehicle that best fit my budget. Steven Arnold was very understanding and caring. I will defiantly recommend this dealership to family and friends. Kendra Kirby


Great Service

5
Cosmo on 08/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very please to have a service man review my problem in a timely fashion and give me the results I want to hear at no cost to me. How many times does that happen. Being a loyal customer of Jim Hudson Toyota has it's rewards.


Amazing customer service.

5
Frank on 08/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

What a group of professionals. Had to have our Prius towed from a garage for warranty repairs. We were immediately notified when the vehicle was received by tow truck. What a relief. An appointment had been scheduled on 8/2/16 for the next afternoon. We were kept informed every step of the repair process. I didn't have to baby sit this service dept. like most. We were notified when the repairs were completed and picked up a freshly cleaned and washed and repaired vehicle. They made the repair process so easy for us. That's the way customers should be treated. Thanks for the great service.


Awesome

4.8
hannah13 on 08/08/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone there is so warm and welcoming. I watched all of the employees treat the guest like family. I will definitely be bringing my car back. Thank you Jim Hudson Toyota.


Very service oriented and professional

5
peg on 08/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

My car was having recall service done. The service personnel were attentive, knowledgeable and responsive. It was a great experience! I'd visit their service department again!


Vehicle Service

5
reverend.terry1 on 08/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was time for our regular maintenance on our new Rav 4. Setting up the appointment was fast and easy. Jerry Lankford was great to work with and courteous. He made sure that the car was clean and washed when finished. We have always been very satisfied with the service we have received from Jim Hudson and will continue to purchase vehicles from them in the future. ThanksTerry and Lorie


Scheduled Maintenance

5
Drdave169 on 07/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The service department strives to complete work at reasonable costs compared to other venues. They perform a check list to make sure things are good.


Great Service

4.6
PhoneDr on 07/27/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We were experiencing issues with the steering on our 2008 Avalon. The folks in the repair shop at Jim Hudson diagnosed our problem as needing a new rack & pinion. This work was done on a very timely basis, drop off Friday afternoon and pickup on Saturday afternoon. Two weeks later we began to hear a strange noise that sounded as if the power steering pump was failing, so we returned to see what the issue was this time. After a quick diagnosis it was determined that the rack & pinion was leaking again. The service advisor let us know that the issue was related to the previous work that had been done; therefore it was completely covered undedr warranty. What a pleasant surprize to see a dealership stand behind their work and replaqce the parts and labor at no additional charges. Great job Jim Hudson!! Thats why we own (2) Toyota's and have the serviced at Jim Hudson.


Honest and helpful

5
Toyotagirl on 07/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My service liaison noticed as soon as he walked over to my car, the wrong size tires were on my highlander (unfortunately put on by JH service over a year ago). He had my service and tire change done within the 90 minutes I had available and even credited part of bill since Toyota had originally made the error. It's closer for me to have my car serviced at the west Columbia dealership, but I refuse to leave JH service. Their team has taken great care of my highlander hybrid and I for over 5 years now.


Great first service, 2016 Tacoma.

5
Mike on 07/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Recently bought a 2016 Tacoma here. Truck has performed very well. This was first service. Everything was great from reception to pickup. Enclosed drop off area is handy for inclement weather. Great waiting room, coffee/cookies and snack bar. Even a movie room showing family movies. Was kept well informed as service progressed (nice to know what's going on while you're waiting), and visit was fairly short. Worked with Jason and another gentleman and all were efficient, knowledgeable and courteous. Very classy place, highly recommend. Mike


Great service as always!

5
roberto6 on 07/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought my 2007 Tundra Crewmax at Jim Hudson Toyota and it's been a great truck for nine years and counting. I've never had it serviced anywhere else. The staff is always friendly and courteous. Mike always does a great job and I appreciate him Keep up the great work!


150,000 mile check up on my 2008 Solara

5
Lem Grant on 07/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My car had not been to a Toyota dealership for over 60,000 miles. Matt Hancock sent the car through a complete check up then explained what was needed. I appreciate his clear explanation and will have the car scheduled for three repairs early next week. The waiting room was amazing!


Service Work

5
J.B. on 07/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Repairs to 2008 Toyota Tacoma recently purchased from private seller. Matt and rest of service team made sure job was done exactly right and kept me informed throughout. Level of service, contact and thoroughness was top notch.


Jim Hudson - Great

4.8
carmaintenance on 07/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The service department at Jim Hudson always takes good care of me and makes sure I'm shuttled to and from the dealership. Everyone is friendly and helpful. My only complaint is they were out of oatmeal raisin cookies.


Recommended Maintenance

5
Tom on 07/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Brought my 2015 Camry Hybrid in for 15,000 mile maintenance. Also reported that I kept hearing a loud clicking noise when rear window was lowered and car reached 45 mph. Matt Hancock assured me that it was a difference in air pressure inside the car when one window was down. He even rode with me a few miles. Showed me when both rear windows were down the pressure would equalize and the noise would go away. He was right! Very relieved to find nothing wrong with the car.Also, the Jim Hudson Cafe serves a world-class omelet!


Air condition check

5
Cake lover Ann 955 on 07/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Took my Camary in for a A/C issue . Was met with a smile and handshake. The service person was polite knowledgable and very concerned for my comfort and satisfaction. I will continue to bring my car here for any needs.


maintenance

5
Barbara Fullwood on 07/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Took my Toyota Venza in for oil change tire rotation and Ken Barton was the service advisor when my oil change was done he came and got me and when I went to pay there was no charge he explained to me that he noticed that I had an extended warranty and all my maintenance is covered under the extended warranty thank you Ken Barton for researching and saving me money


Very pleasant

5
randi027 on 07/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

its always pleasant to take my car there. They are always nice and take care of me in a timely manner. I would have no problem recommending the service dept to anyone. its nice to be treated well when you have to take your car in for service


Very pleased with service reps and their thoroughness

5
janiebyrd on 07/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I brought my 12 year old Highlander in on Monday, July 11th. Was in for routine appointment in March, 2016 and told that I needed over $1200 in repairs. Finally saved the funds and brought my car in, and after about 7 hours I was called and told that my issues were not as bad as they thought and they even put in three brake lights that were out that I had no idea of. I also actually saved about $500! That made me happy!! Very professional and courteous guys. Dealt with two great service reps, but only remember one name- Patrick. Also very kind of Jim Hudson to offer me their courtesy shuttle home and then back to their shop to pick up my car. Dave was one of the drivers, again don't remember the other man's name, but both were very kind and friendly.I will always ( and have always) deal with Jim Hudson in Irmo. Never had a bad experience. Thank you all!!


Stupendous

5
Donna51 on 07/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was greeted by Courtney and introduced to Ken. I feel welcomed and comfortable each time I visit this dealership. The service area and wait in area is so very clean.


Service

4.6
sisc40 on 07/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I'm sorry I don't remember Ted's last name. He greeted me, in the service department and assured me it was fine even tho I had no appointment. He was courteous, efficient and gave all the information I needed up front. I was in and out in the exact time Ted quoted. When my car was finished, Ted came to get me and, again, was most courteous and took care of finishing business in a very friendly way. I always have my car serviced here because of this fine care and well trained employees.


Efficient, accomodating

4.8
melmel on 07/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have been coming to this service department since 2009. That should say something about the service that Jim Hudson Toyota gives their customers. I find them to be trustworthy with my service needs. Savannah is my service advisor. She is awesome!!


Saturday car service

5
Gelypa2000 on 07/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My favorite place to get my car service. From the moment I bought my car in 2014 to last Saturday. Always welcoming and accommodating. They are not overpriced at all. Thank you


Quick, almost hassle-free

4
d3 on 07/11/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

Jim Hudson Toyota does well at working with customers to quickly identify needs and reduce the hassles of buying a car. It's still not quite as quick as CarMax, as there's still a need to deal with managers, the back office, etc. rather than just a quick sale. However, they did their best to expedite these processes. Our salesman Doug was great to work with.


Outstanding Service

5
catcamp on 07/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I brought my Highlander in for its scheduled service. The people in the service department were helpful, courteous, and thorough with my car. I highly recommend them.


EXCELENT

4.8
HAPPY DRIVER on 07/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

CHRIS TUTAT/ TIMMY MELTON GIVE ME PEACE OF MIND. I TRAVEL FOR A LIVING MOST MONTHS I CHANGE OIL ONCE A MONTH. MY HIGHLANDER HAS OVER FOUR HUNDRED THOUSAND MILES ON 2003 CAR. I NEVER WORRY TIM KEEPS MY CAR FREE OF PROBLEMS. BY LETING ME KNOW A POTENTIAL PROBLEM RECENTLY MY DAUGHTER WAS HERE FROM MOBILE AL SHE IS RARELY PLEASED RICK/TIM RESOLVED PROBLEM WITH THE SAME CONCERN FIXED PROBLEM SHENOW


Good Work!!!

5
mimi on 07/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I arrived at 7am and was seen promptly by Patrick. Patrick had the car checked and then worked with me on what needed to be done. Everything was completed... including a car wash... within an hour and half.


Excellent Service

5
WHP on 07/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The battery on my car needed to be replaced. Although I arrived at Jim Hudson without an appointment, Mike Crocker greeted me by name, immediately checked me in, and had my battery replaced in a very reasonable period of time. The personal service I receive from Mike is the reason I continue to have my cars serviced at Jim Hudson.


Wrong Part Delivered

4.6
chris123 on 06/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I want to commend Jerry Lankford for helping us when we were in a bind. The wrong part came in for our Rav 4 and we were going to have to wait another day until the part came in. My daughter had to work that day and we would have been a car short. Jerry was very helpful in getting us a loaner at no cost to us. The part came in the next morning and we were able to pick up the car by 10:30 AM. Thanks for all of your help Jerry!!!


Super job-60k mile on 2014 Tacoma

4.6
Happycamper on 06/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Super job. Jerry Lankford explained in detail what was to be done and why. Service was completed before promised. Everyone I came into contact was pleasant and professional. Enjoyed the shuttle ride to work. The driver was pleasant and interesting.


Great

4.8
lorac47 on 06/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I purchased my Scion XA 11 years ago, and I've always received excellent service. The employees I have dealt with over the years have been friendly and respectful. I've always been pleased and grateful for the wonderful care of my car and me. Recently, my CD player went kaput. I thought I'd lost my CDs. With the help of Patrick Meyer, I, not only received a refurbished CD player, that saved me a lot of money, but also my CDs that were in the player! Yaaay!


Excellent service

5
Betty Walker on 06/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I trust Mike to make sure my car has excellent service. My car just hit 200,000 miles. Love my Toyota and love Jim Hudson because of Mike.


Excellent Service

4.8
Garry Monjo on 06/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I brought my 1998 4Runner in for air conditioning service and received nothing but exemplary service; as I have experienced for all my work done at this dealership. And, I trust them completely.


My first regular service

5
Phil on 06/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

First service of my recently purchased vehicle. Making an Appointment is definitely the way to go. In and out in short time. This was regular service, and uncomplicated. May they all fall into that category. Service writers readily available. No wait.Please with the service and complimentary car wash.


New customer experience - EXCELLENT!

5
nstowe on 06/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jason Bragdon and the Service crew at Jim Hudson Toyota made my first experience a great one! He followed up promptly and helped me figure out what was wrong with my vehicle in an efficient, stress-free, and enjoyable manner. Even when I came by to pick my vehicle up Savannah assisted me promptly and had someone pull my vehicle up for me. They all had smiles on their faces and were very kind and professional!


Get it together

2.2
Syr8killa on 06/07/2016

Customer Service: 2.0 Quality Of Work: 3.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 2.0

I went in for my regular scheduled maintenance. after pulling into the service center it took about 15 minutes for a representative to assist me. If it had been busy I could understand but 4 reps were having a convo that must hav been more important. The rep I got seemed knowledgeable and was very polite, and like most times I requested to be dropped of at gym while I waited. After 2 and a half hours of waiting no ride was sent to pick me up if though I was told was in route. After calling the dealership I was told they would call back with info on the driver and they never did. I ended up walking back to get my vehicle and nothing was done for my inconvenience.


Very professional, prompt, and the technician dad a great

4.4
rahn123 on 06/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

They were very professional and prompt, appointment was on time as scheduled, excellent workmanship. I would recommend them to any of my relatives and friends.


Maintenance

5
washinu9 on 06/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thank you for the service done on my 2004 Sequio, every thing was done as described. My only problem was the wait 9:45am appt. until 2:00pm


Horrible Experience

1
Unvaluedcustomer on 06/02/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Reserved a rental "car." I was charged for an suv. When i informed the merchant of his error. He then attempted to overcharge me for the sedan stating their rates had increased since the day before. I asked for a refund...and now have to wait 3 days for a refund after being overcharged. Merchant didnt try to accommodate at all. Just overcharged me $300 and said sorry


Service Recall

4.6
Wayne on 05/31/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had a service recall to replace the leaf springs in my Tacoma. It was done on time and in the predicted time frame. I appreciated the reminder call and was pleased with the quality of workmanship.


Always a pleasant experience at your dealership!

5
nana650 on 05/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I always ask for Mike Crocker and he never fails to accommodate me in every way. He is always very courteous and takes time to listen to my concerns. Excellent service! Wouldn't go anywhere else.


Great Experience!

5
Dalejr on 05/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the best truck buying experience I that I have ever had! This is a great group of guys at this dealership! I am going to tell all my friends to purchase their next vehicle from Jim Hudson Toyota!


Excellent service.

5
edwardmoresco on 05/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As usual the service team did an excellent job. The waiting area is the best I have ever seen. My granddaughter loves to come and watch movies. Again, the service team does an awesome job. They are very polite, and very helpful.


Regular oil change

5
cgshaw on 05/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As always, service was done in a timely manner. Mike Crocker was courteous and helpful to answer questions. Visiting Jim Hudson Toyota is always a pleasant experience. It's reassuring to be cared for by professionals.


Oil change

4
Lexus on 05/26/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

I appreciated having a coupon for my oil change and always appreciate the prompt attention the service managers give. I love coming back to a freshly washed car-an added plus.


Chris Tudor is my man at Jim Hudson Toyota

5
Les on 05/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Every time I visit Jim Hudson Toyota for service, repairs or tires, I am taken care in good time. If Chris can't be there when my Toyota is finished, he arranges for another great service person to take care of me. I wouldn't go anywhere else.


Oil Change

5
Amandapierce on 05/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thank you Jim Hudson for the coupon oil change and food drive offer for free car wash and free alignment check. Thank you for making this service much more affordable.


Excellent service, as usual.

5
Lennie on 05/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jim Hudson has performed the routine maintenance on my wife's Highlander since it was purchased new. The Service Techs have been most helpful and nothing has been suggested that was not needed. Great vehicle and great service. Jim Hudson Toyota Service Department and Jerry Kilgo are trusted partners. Thank you.


Uncommon Effort/Service

4.8
happycustomer on 05/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Scheduled appointment for electrical assessment, but service tech listened intently to my description of the problems and identified quick fix within the drop-off bay. He did not charge me a service fee, I avoided the drop off/pick-up, and was on my way. I have had similar positive experiences in the past at this dealership and will definitely be back!


Alignment issyes

5
Scollins on 05/09/2016

Pricing: 5.0 Overall Experience: 5.0

I went in for an oil change . Savannah brought me back to the bat where my car was located . The tech was concerned about 1 tire's tread that was so low compared to the other 3. I quickly knew that was the tire that had to be replaced in February by another shop because I hit a curb. When I hit the curb I messed up my alignment. The other place didn't even check that. So this oil change turned into a bit more . However , Savannah was so hospitable she got the shuttle to take me to the mall. The 39 minute oil change turned into a 3 hour fixing a tire! Savannah made a tough situation better!


Had a great time !

5
Dev on 05/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John is a very professional salesperson and he lets a customer to feel comfortable all the time. He patiently detailed me about car details and finance options. I enjoyed my visit and experience. Thanks John !! You are a great guy !


The Extra Effort

4.4
Bullet Bob on 05/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

Great Service Department: they are the only folks who have ever put a wrench to my 2012 Prius!! And that is over 65,000 miles!!Last week took it in for service. On time. On price. They ran it through car wash. It still had some "mess" on it. They ran it through again for me then took a spray bottle and rag to thoroughly clean a few spots. Wonderful extra effort!!!The Service Department is the greatest sales tool Jim Hudson has!


Exceptional Service and Responsiveness

4.4
PM27 on 04/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

On Apr 21, 2016 I had to have my car towed to Jim Hudson for replacement of the starter. My wife had a doctor's appointment later that afternoon I can't say enough about the great support and initiative taken by Justin Vanzura, to ensure my car was repaired and back in order for us to keep her appointment. Another positive experience with Jim Hudson Service Dept, Thanks for being there for us.


My time was so pleasant and brief!

5
marie on 04/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was greeted with a smile by Mr. Creamer and quickly advised where to wait while my car was serviced. I especially appreciated the efficiency of the team, the coupon for service, and the car wash. I was impressed and happy to be heading home in due time!


Excellent service

5
Linda Kriston on 04/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Drew was knowledgeable, professional, friendly.and is a real asset to Jim Hudson Toyota.. He made my repair day easy and the shuttle service was timely and both drivers very courteous and friendly. Drew also had a bad headlamp buffed as a perk to my repairs. On a prior visit I was unable to give Savannah a review and she too is an asset, if these two are an example of the rest of your staff you will be busy for a very long time. If cloning were legal Drew and Savannah sure are the perfect candidates.Thank you


Couldn't ask for More

5
Carol Detwiler on 04/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent, courteous service performed in a timely manner. They reviewed the problems quickly and gave it back to me in a couple of hours. Even gave it a wash!


Highly unprofessional owner & sales organization!

2
am4tide2 on 04/18/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 4.0 Overall Experience: 1.0

I have purchased 13 vehicles in my buying life. In so doing, I have dealt with dozens of dealerships from across the country. Some shopping experiences were better than others. However, I can say with all candor and confidence that my buying "experience" with Jim Hudson Toyota was without question the worst experience of any. My first contact with them was on a Wednesday, to get information on a vehicle they had listed on their website with no pictures. I was told at that time that the vehicle had failed their internal inspection and was no longer for sale, a statement later proven to not be true. I was contacted Thursday by a different salesman. I relayed to him the story told me by the first. This salesman told me he'd check status and call me back that day. The call never happened. I was then contacted Friday by the original salesman, who said he was mistaken and that the car was available. I asked for pictures - still not on the website for a car they had listed days earlier - and was told they would come within the hour. After that promise didn't happen, I was told I would have the information first thing Saturday morning. Saturday morning I discover that Jim Hudson had overruled his sales manager, pulled the vehicle from the lot, and given it to his nephew. Absolutely incredible...clearly it's good to be king. If your time is valuable as mine is and you appreciate dealing with honest people who keep their word and serve their customers, I'd suggest thinking twice before dealing with Jim Hudson Toyota...


Great Car Buying Experience

5
Fltwister on 04/16/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Excellent experience. No pressure. Good deal. Nice looking service area for future service visits.


Highly unprofessional owner & sales organization!

1
Bill Brinkley on 04/16/2016

Customer Service: 1.0 Buying Process: 1.0

I have purchased 13 vehicles in my buying life. In so doing, I have dealt with dozens of dealerships from across the country. Some shopping experiences were better than others. However, I can say with all candor and confidence that my buying "experience" with Jim Hudson Toyota was without question the worst experience of any. My first contact with them was on a Wednesday, to get information on a vehicle they had listed on their website with no pictures. I was told at that time that the vehicle had failed their internal inspection and was no longer for sale, a statement later proven to not be true. I was contacted Thursday by a different salesman. I relayed to him the story told me by the first. This salesman told me he'd check status and call me back that day. The call never happened. I was then contacted Friday by the original salesman, who said he was mistaken and that the car was available. I asked for pictures - still not on the website for a car they had listed days earlier - and was told they would come within the hour. After that promise didn't happen, I was told I would have the information first thing Saturday morning. Saturday morning I discover that Jim Hudson had overruled his sales manager, pulled the vehicle from the lot, and given it to his nephew. Absolutely incredible...clearly it's good to be king. If your time is valuable as mine is and you appreciate dealing with honest people who keep their word and serve their customers, I'd suggest thinking twice before dealing with Jim Hudson Toyota...


Awesome

4.4
2014 S on 04/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 2.0 Overall Experience: 5.0

Will made the service experience awesome. Very friendly and awesome customer service! We will bring our vehicles here for service in the future. Just great experience.


Always amazing service!

5
Lynia Ard on 04/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Got to my appointment just on time. Savannah met me at my door. She was extremely friendly and got my car in for service quickly. The service took less time than expected. Savannah even walked me back to my car. Talk about service!!!


Trust

4.5
Addie on 04/11/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

We have been taking our cars to Toyota for about 8 years. The most important factor is that I trust Mike Crocker. Our cars have always ran well, and I give Toyota Service credit for this. I know it's a business, but I also believe that Mike really cares about us. When my daughter's brake pads were very low, he made a point of expressing his concern. When the cost is more than I can afford at a particular time, he provides me with the information I need to prioritize.The service is excellent; there was only one time (in 8 years) I was not originally satisfied, and they kindly investigated the problem again. The estimates I've been given to get the work done have been accurate. The environment is comfortable, and I often use one of two computers they make available to clients. If I can not stay, they will kindly drive me to work or home and then drop off my car. Oh, and they will wash the outside of your car.Without any hesitation, I recommend taking your car for service at this location and having Mike assist you.


Love Jim Hudson Toyota! Sienna

4.8
Couponchick2 on 04/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Everything was GREAT like always! Very peaceful and organize. 50000 miles service on my Sienna. It didn't take as long as I thought. My nap was cut short because! Lol They get you in and out.


Quick Pleasant Thorough

5
asc02 on 04/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very pleasant, friendly staff. We received the appointment we requested. The service was quick and thorough. They washed my car and all was complete. I love this dealer!


5000 mi. checkup

5
jcantey on 04/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Tires were rotated and all fluids were checked. Nothing was wrong with the vehicle. People were friendly and I was out in no time. Incidentally, the 2015 Sienna is a wonderful auto....we are very pleased with it.


Bought the husband his first Toyota truck

5
Abarras on 04/01/2016

Customer Service: 5.0

Thank you for your professional and knowledgeable assistance in buying the truck. Super fast and easy transaction. Also, I love the flowers (Harry) Angela Barras


Service needs

4.8
Happy customer on 03/30/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Once again excellent service for my Avalon. They fix it right the first time every time. Very knowledgeable and helpful staff and service techs. Reassuring that you can get such good service at a reasonable price.


Warrenty Problem

5
Captain-201 on 03/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

My Highlander's sunroof stopped working in the open position on Friday night. I went to Jim Hudson first thing Saturday morning, there when the doors opened, and explained to them what the problem was. The service department jumped right on it, had the problem fixed and I was out the door in 30 minutes with a working sunroof. They explained to me what had happened with it, that a sensor had went bad, and sent me on my way. Couldn't ask for better service and response to my problem.


Employees were all very nice

4.8
DrOstrich on 03/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

All of the employees I came in contact with were extremely kind!!! I was very impressed. I had to get a recall fixed on my car and they were quick and efficient. They even found a serious problem that could have been dangerous had they not looked and caught it. I am very grateful. Also their lounge is great.


Heaven for a working mom

5
whitsonbrooke on 03/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The service department here is excellent. I was able to reschedule my appointment online to suit my busy schedule - I work from home with a nine-month-old crawling on my feet - and the play area we waited in helped entertain my daughter during our very short wait. Also really appreciated the car wash. Guys were very courteous. Couldn't ask for better.


Service Campaign

5
Don080 on 03/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I made an appointment with Patrick Meyer for my 2013 Tacoma to have the exhaust pipe with catalytic converters replaced. I took the vehicle in on 18 Feb 2016, and waited. The procedure took an hour. I was happy with the service and the way I was treated by the service advisor Patrick Meyer. I was also helped by Wade Watson.


Service maintenance

5
GmonG on 02/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great people, I went for an oil change everyone that helped were very friendly made me feel I wasn't just another customer. I was talented care of and made sure I was updated to what was going on. I didn't have to wait long all was great. Car wash and all was taken cared of without me asking.


Excellent Service

4.8
cf123 on 02/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We have been using Jim Hudson's service since we purchased our Sequoia in 2008. We have always been very pleased with the courteous and friendly service. The service writer keeping us informed of the status of the vehicle is also impressive. of course the coffee is also great and pricing is reasonable. .


Service Department and New Car Sales

5
Car,Frances 65 on 02/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have always used Jim Hudson for service on my 2009 Corolla. They are courteous ,very friendly, and informative when dealing with the repair issues. We will be using this dealership in the future. While we were their we decided purchase a 2016 Camry. Thank you Frances Hinson


Great Customer Service

4.8
Supkrzzzy on 02/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This was my first time visiting the service center. Ordinarily my husband brings my truck in. I was so impressed with everyone from beginning to end. Savannah and Danny were very nice and helpful. The waiting area was outstanding. I was mad at myself because I didn't check my emails for the service discount they sent me prior to my appointment because savings money would have made for an awesome day. Thanks Jim Hudson Toyota!!!


10,000 check-up for 2015 Camry

5
casper on 02/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Your service was excellent and 1st class! The best! Enjoyed the great coffee. Thanks! Was helped by Jerry Lankford. Excellent timing for service to be done.


Always a quality experience with service department

5
Service1392 on 02/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Called Jerry Kilgo, our go to guy with all service calls. He scheduled our Saturday appointment accurately and I promptly received the notice. Arrived in time for my appointment and the bays were busy. After a reasonable wait I was pleasantly greeted by an advisor and handed off to Mike Crocker, whom Jerry arranged to handle my appointment. Mike verified all work scheduled. He called me as work was wrapping up and took the time to explain all work performed and even replaced a bad battery under warranty. That's the level of service we have come to expect and why we bring our vehicles to Jim Hudson. Thanks Jerry and Mike!


Servicing my sienna

5
My car great van on 02/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Chris Tudor always take care of my car and I always know that Chris treats me and my car like I was part of his family. I never worry about going on a trip because I know if I bring my van to be checked out and have it's service done it will be done correct and in a timely manner and that Chris will make sure l am comfortable while I wait. Very happy with Chris and the dealership and of my great van.


Always a Pleasure

5
Captain-201 on 02/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Rolled in at the appointment time for the 5K service on my wife's '15 Highlander, rolled out 40 minutes later. Always a pleasure dealing with the service department here. Only one time have I had an issue with the service department with my '07 Tundra and they corrected the issue quickly. As long as I own a Toyota I will continue to do my business here. It's nice to be greeted by name when you come in the door.


Loved the experience

5
huyck12 on 02/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased a new Camry from Nick Simmonson and he was wonderful! He made the process so easy and gave me a great deal. I have never owned a Toyota but I am very pleased. Nick was recommended to me by my friend and co-worker because she had a great experience as well. Keep up the good work!


2006 4RUNNER

5
Amanda on 01/29/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jerry Kilgo was great to us during the entire process. He explained the repairs needed and kept us updated throughout. He is a great asset to your company. His demeanor and expertise with car repairs was second to none and I would recommend him and Jim Hudson to anybody.


Excellent service!

5
Jmgrimes on 01/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mike Crocker is a man of integrity, and he always delivers the service requested, and is always on time. He is friendly, and knowledgeable, and a pleasure to deal with!Jim GrimesIrmo


Wonderful experience

5
Cliche on 01/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Needed transponder keys made for my car. Since I needed to leave car and advisor I spoke with wouldn't be there Saturday he handed me off to Savannah. I couldn't think of any way she could have made the experience any better. Price was comparable to what locksmiths in town quoted and i felt way better about the dealer doing the key programming. Thank you


Professional people and caring attitude

5
shatzie57 on 01/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had my car serviced Saturday and you guys were awesome very professional and great to deal with. They were very busy but told me how long the wait would be and my car was ready sooner than expected. I've dealt with several dealerships in my lifetime but you dealership is off the change so much better than any other kudo's to all that make the experience so wonderful!! Mike is a gem he is thoughtful and professional.


Excellent Service

4.8
frankfromaiken on 01/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Work performed in timely manner on a busy day. Service was explained well. Waiting room was pleasant, and included wifi. Can't be beat for comfort, cleanliness and friendly service


Professional and Reliable Service

4.8
Chapin Traveler on 01/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I am always pleased with the service I receive at Jim Hudson Toyota. The staff always greets me with a smile and quick response. The center is large and has many amenities with comfortable seating, TV, free coffee, and cookies, and even a movie theater. While I was there waiting on service for my old van, I actually bought a new van from Jim Hudson Toyota. This was our second vehicle bought here in the past 7 years.


Tire Rotation

5
KarenH on 12/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was greeted with a smile and great customer service. He gave me a tour of the dealership so I would know my way around while I waited. While waiting there is complimentary coffees, cookies and places to connect to the internet. If you have children there is even a movie with popcorn available. I chose to sit, relax and sip on a latte while I waited. Mr. Creamer also gave me his business card and told me to call him anytime if I ever had any questions. I will def. be coming back to have more services there.


Fast professional service, reasonable price.

5
Mary Jane on 12/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My 2004 Prius had a battery problem. I had an 8:45 appointment for diagnostics and was on my way home by noon with a new battery and a clean car! Fortunately for me it was the smaller battery that had died, so instead of $3000, my bill was only about $300. Sweet! Now I'm ready to go for another 210,000 miles! Love my Prius!


Efficient service at reasonable cost

4
Toyotas4Life on 12/15/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

One of the best service experiences at any Toyota dealer from California to New Jersey and anywhere in between.Kee p up the great work!


Not as good as expected.

3.6
Nancy75 on 12/10/2015

Customer Service: 5.0 Quality Of Work: 1.0 Friendliness: 5.0 Pricing: 2.0 Overall Experience: 5.0

I left my car on a Saturday because a part had to be ordered. Tuesday when they called it was ready I got there to find it still had the problem I took it for originally. They called me back to see what was wrong and it was probably the cause and not the work done first. I paid over $400 the first time and second time over $700. I was charged more for the second job than had been quoted previously for that particular repair. Then I drove it and the check engine light came on and took it back to find that they had not fastened a house properly. I live on social security and this was hard for me. Patrick the man who I usually have help me was off the Tuesday I tried to pick up my car. He is a pleasure to work with and seems very concerned with customers getting excellent service. I feel that the $400 was a cost I didn't need! I was very disappointed, and have used your service many times.


Service

5
Frankie82 on 12/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had 15000 mile service on my Prius. Had breakfast and watched TV. It is a pleasure to have service work done here. Employees all are very nice. Good job.


My 4Runner

5
KJ on 12/08/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought my 4Runner from William Adams and he was Awesome. i recommend him to everyone I know!!!


New 4Runner

5
kjohnson on 12/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

i bought my new 4Runner from William Adams and he was AWESOME. He knew way more than everyone else we had dealt with form other dealers, he took the time to walk me through every step to ensure I was comfortable and still calls me to ensure everything is still good!


My service visits are always a pleasure.

5
jezidad on 12/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

For the 60,000 miles on my Venza, only Jim Hudson has done the servicing. I also purchased a new set of wheels and tires with the process being a pleasure. Overall, the best dealership experience I've had over my 67 years.


Extremely Satisfied with Jim Hudson Toyota

5
Reg on 12/04/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I am extremely pleased with my recent purchase of a new Toyota Tacoma from Jim Hudson Toyota. The sales consultant, John Rectenwald, was very knowledgeable, low-key, and worked diligently to deliver the exact truck that I wanted at a fair price. After I bought the truck, John followed-up with me several times to ensure that I was completely satisfied. My wife and I really appreciate John's efforts on our behalf. This is my second purchase from John Rectenwald, and I highly recommend him and Jim Hudson Toyota.


Service

5
Crystal412 on 12/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The employee that helped me was very nice and took care of everything that needed to be done. He said I would be taken care of and ready to go in 30 minutes. The job was finished On time as promised. I was very happy with the service and the employee.


Extremely Satisfied With Jim Hudson Toyota

5
RegBelcher on 12/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am extremely pleased with my recent purchase of a new Toyota Tacoma from Jim Hudson Toyota. The sales consultant, John Rectenwald, was very knowledgeable, low-key, and worked diligently to deliver the exact truck that I wanted at a fair price. After I bought the truck, John followed-up with me several times to ensure that I was completely satisfied. My wife and I really appreciate John's efforts on our behalf.This is my second purchase from John Rectenwald, and I highly recommend him and Jim Hudson Toyota.


Pushed into lease.

1
Cvan on 12/04/2015

Quality Of Work: 1.0 Pricing: 1.0 Overall Experience: 1.0

Our daughter went into to get a car due to a life change. She was swayed by salesman who charmed her to do a lease for a car that was not really best for her but for them. They had her sign paperwork but she didn't have funds available yet so kept everything but let her still take car with dealer plates. After actually driving it she found out that the car was not even what she wanted but didn't know what to do and ended up dropping it back off to them. She then was told that she still had to keep the car and there was nothing that could be done and instead of trying to help basically said too bad. Sad to see how young inexperienced adults are treated especially when dealing with other personal events.


Service

5
ccprater4 on 12/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I give Jim Hudson Toyota's service center a 5 star rating because they go beyond anything I would have expected in a service center. They provide snacks while I wait, TV to watch, free internet, and if I have an errand that I need to take care of a driver takes me where I need to go and brings me back when I am finished. The staff has always taken great care of my car. On my last visit Chris Tudor, who is very personable, made sure my car was serviced fully and very clean (hand washed) when it was returned to me. I feel pampered at Jim Hudson Toyota and would recommend having your car serviced by them.


Super Quick and Very Helpful

4.8
Jnoe2020 on 12/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Alternator problems late on a Friday afternoon. I took vehicle to service department at 5pm and my service was complete by 9am the next morning, just as promised. I was pleasantly surprised and grateful for their responsiveness and we were able to make the Carolina football game! Nice work Jim Hudson!


Quick and Helpful~

5
catcamp on 11/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Low pressure tire light came on. I was able to get a quick appointment and have them look at my car. Helpful service department. I highly recommend them!


Great experience

5
wolleking on 11/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The service was fast and staff were courteous. What was done was explained to me and I was comfortable while I waited for the service to be done.


Always impressed by driven Customer Satisfaction

5
mgmyhera on 11/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I never cease to be amazed by the outstanding honesty, friendliness, professionalism, patience, customer focus, efficiency, pleasantness, positive attitude, self-empowerment, confidence, pride, acumen, appreciation, and family sense of community of everyone at this dealership. Jim Hudsom must be an incredible leader. I couldn't be happier to have bought and have serviced my car here. Every visit is guaranteed to be an absolute pleasure. Although this tend time it felt a little bit too warm in the sitting areas (I prefer almost exactly 70F, personally) and the music slightly too loud in the showroom, everything is always immaculately clean, everyone always makes me feel like an old friend, there was tons of open sitting room despite how busy, and the showroom was packed with a beautiful variety of trucks, luxury cars, hybtids and compacts to window shop while waiting.


Fast, efficient, excellent service

5
DCL on 11/26/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I always ask for and schedule my service when JB Storey is on duty. JB always bends over backward to accommodate and to delight the customer. In this case, my personal needs necessitated changing my appointment twice. JB was understanding and made it work for me. At arrival at the shop, JB estimated the work would take 1 to 1 1/2 hours. In fact, I was out in less than an hour. I highly recommend Jim Hudson Toyota Service and JB Storey keeps me coming back.


185,000 service

4.6
carmaintenance on 11/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I have an 03 4 Runner and these guys always take care of me. They get me to work on time and have my car ready when I return.


Service Call

5
Itchy Jake on 11/22/2015

Customer Service: 5.0 Overall Experience: 5.0

I have been going to Jim Hudson Toyota for all of my services since 2008. I received fast and great service each and every time .


Dash recall

5
Ryan_Novak on 11/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Though I tend to feel dealerships push pricy and unnecessary fixes on you and prefer smaller mechanics to work on my car, Jim Hudson has changed the perspective. They are friendly, informative, fast, and honest. I always feel taken care of and never pressured to spend money on an unnecessary cosmetic fix. I recently brought in my car because of a recall offered on my Camry's dash (the 2007 dashes were becoming sticky and shiny, and Toyota offered a free recall). Hard to pass up free service that makes your car look better! I never leave feeling ripped off or taken advantage of. Always great!


Great experience with Jason!

5
Columbia-Camry-Owner on 11/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Moved to the Columbia area from NC in June 2015, and started having my 2012 Camry LE serviced at Jim Hudson Toyota in August. I have now had my Camry serviced twice at Jim Hudson Toyota (1st service new tires, 2nd service routine maintenance). Both times Jason set up and handled my service, and I am very pleased with his professionalism. The waiting area is very nice.


First Maintenance Visit

5
kbd1215 on 11/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Upon arrival I was quickly approached by Chris for assistance with my 4-Runner. Best part was they had be back on the road within 35 minutes. Thanks for another wonder experience.


wonderful

4.2
jem on 11/16/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

my appointment was at 1245pm, they were done at 2pm. while my job has me working out of Charlotte right now, when it is time for my car to be serviced I only think of Jim Hudson. crazy right, not to me. I trust this dealership with my car.


First Maintenance visit

5
Along41132 on 11/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Recently took my 2015 FR-S in for its first Maintenance. They had me in and out in less than 45mins on a Friday with no appointment. Staff was friendly and quick. Also stopped into parts and they ordered some touch up paint for me.


All my dash warning lights were on!

5
Tom on 11/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

All my warning lights were on, and my tundra was running hot, Danny Creamer, Asst. Service Mgr., found the problem, and fixed it. It was the water pump, which I would have never suspected.Great job Danny!


Great service!

5
Toyota Fanatic on 11/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They let me know in advance what services will be done. If they find out something else needs to be done, they let me know. They tell me approviately how long it will take.


Service

4
Sarah Elliott on 11/11/2015

Customer Service: 3.0 Quality Of Work: 5.0 Friendliness: 4.0 Overall Experience: 4.0

I had a 10:15 AM appt. Had to wait two hours before car was finished. I don't see the need to have an appointment when it doesn't seem to matter.Sarah Elliott


Great Service . . . Just Like Always

5
BobS on 11/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had another fine experience with the Jim Hudson Toyota service department. Professional staff that is a pleasure to work with. Savannah took care of this visit and everything was taken care of in a timely manner. We have been pleased with our buying experiences with John Rectenwald, and everyone we have worked with in the service department has been top-notch. And, of course, a visit with Dave Ellison is a must with each time we come to the dealership.


Great Service

5
BeckyD on 11/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Once again, you have proven that Jim Hudson Toyota is the best place to have my car serviced. The staff were all very polite and professional. I stopped in with a low tire light and was able to get my tires rotated at the same time. I was in and out in a very short time.


Long wait

4.6
Regular Customer on 10/31/2015

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

All of the staff are courteous, knowledgeable, and professional. Usually the work is completed in the time frame promised. But on my visit this week, no one came to find out why I was there for nearly 20 minutes after I arrived at my appointment. And instead of the estimated 45 minutes for the work, it took about an hour and 40 minutes. It was a long morning! But I'm thankful for the excellent job they did and appreciate the complimentary carwash. And the next day when I went back to have the rest of it completed after the ordered parts had come in, it was done in a timely fashion.


great

5
Jazmin99 on 10/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

love this place. best service dep. in coulmbia,sc and sales. i recommend this place to any one looking for a new or used vehicle.


30,000 mile servicing

5
Esmith on 10/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Savannah was a delight to work with and took care of my every need including directing me to Brett Crawford who cleared up the terms of the service agreement I purchased with my car. I am quite pleased with the entire service experience.


Great service

5
SSmith on 10/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have taken my car to Jim Hudson Toyota for many years and have never had a bad experience. Everyone is very nice and professional and, if your service associate is busy, someone else will get your paperwork started. Most recently I had to have my car towed to Jim Hudson on a Saturday night because my alternator died. Danny Creamer called me first thing Monday morning to get the process started and called not much later to tell me the problem and the plan for fixing it. During the process I was able to get a ride to work with Carl( who was very friendly), and ,because of my late work schedule, Mr Creamer arranged for my car to be dropped off to me!!I have also worked with Mike Crocker several times in the past and had wonderful experiences.I keep going back to Jim Hudson Toyota because of the great customer service. It really does make a difference!!S Smith


Very Good Experience

5
JustMe on 10/27/2015

Overall Experience: 5.0

I arrived early and was taken right away rather than having to wait. Mr. Creamer was extremely nice and helpful throughout the entire time. And I love getting a car wash at the end. The only thing I would mention is that I had pointed out a right read panel that was sticking out and he wrote up for the techs to look at it and put it back in place. But it was sticking out by the time I got home. That may seem like a small thing but it bothers me every time I look at it. There's some other things I will have looked at the next time I'm there.I do like the break room but there was no lunch available for customers, only employees. Not sure why because during my last visit I got one of the best pizzas I ever tasted.So actually I would give 4 stars rather than 5 but there's potential for 5.


Excellent service as usual

5
W. Stuart Morgan III on 10/26/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've purchased many cars during my lifetime, but my decision to purchase and lease two vehicles from Jim Hudson Toyota during the past several years has been one of my best decisions so far. I've encountered some minor problems with my new Rav 4, but the problems have been resolved each time under the warranty. The customer service is superb, and the waiting area -- including cafe -- is the best I've ever seen. Danny Creamery is my favorite service manager, because he seems to be a little more determined to solve problems as quickly as possible. Highly recommend buying or leasing a Toyota at Jim Hudson Toyota, especially if you're tired of unreliable vehicles and poor customer service. In fact, I recommend seeing John Rectenwald if you want to buy or lease a vehicle. I dislike high pressure salesmen, and appreciate those -- like John -- who don't expect to sell or lease you a vehicle on your first or even second visit. I also like salesmen who listen and follow-up.


5000 mile service

5
billyb on 10/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I arrived at an early morning appointment. There was just a very short wait because I arrived earlier than my appointment time.The personal were very nice and friendly. The work was excellent. I had a question about the back brakes and they were promptly looked at and taken care of. I was very pleased with the service I received.


Engine Check Indicator Came On

5
Tom on 10/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As usual, the folks at Jim Hudson Toyota found the problem and fixed it. Although there were many automobiles ahead of me, I was out of there in less than an hour. Besides that, I enjoyed dining on the best omelets in town at the Jim Hudson cafe.


Service Trip

5
Heidi3 on 10/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great job as always by the service team. Mike was friendly and he kept me informed about the recommended service and price. They got me out of the door in a timely manner.


Very prompt and professional service

4.8
K Snow on 10/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

They provide wonderful service and I do trust their expertise and knowledge. All team members I have had contact with were professional and polite and I especially enjoy the availability of the shuttle service.


Good People make good service.

4.2
driver on 10/15/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

Danny Creamer is my "go-to" guy. Always does a superior and professional job. This time helped me with a "gummed-up" rebate on Cooper tires.


Wonderful for service with ton of amenities!

4.6
Lynn/Aiken on 10/14/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

Good customer service and a great place to wait, but I went shopping courtesy of the 'courtesy ride' to and from. So clean everywhere, nice!


Great Experience

5
color56 on 10/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Savannah was very nice even when she has to give bad news about a high cost repair. Went in for maintenance service and left exactly the time Savannah promise. It was a good experience.


Excellent

5
T O on 10/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Savannah was excellent. I was able to get my car serviced, have a recall completed and then bring in my wife's car for service all on the same day. Savannah provided excellent customer service and the service department always deliver quality, fast and friendly service. Thanks for making our car ownership a wonderful experience.


Savannah

5
Scollins on 10/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Savannah was awesome! She had me in and out in no time! Once I picked up my car, she had to come out to say by to my grandson. She remembered him when I dropped off my car! Made me feel special!


Great service experience

4.8
Carolyn on 10/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I came to the service dept. on 10/7 after 5 pm to get an oil change and tire rotation and my service adviser was Bryan. Even though it was late in the day they were able to have me out and back on the road by 6 pm. Thanks for the quick service and complimentary car wash. My car has always been serviced at a Toyota dealership....I would not trust anyone else. Keep up the good work Jim Hudson Toyota....see you in 5000 miles.


Very good

5
Joe Baroody on 10/01/2015

Overall Experience: 5.0

I went in to have new Front & Back brake job replacing pads and turning rotors. To the best of my knowledge, they did the job well and gave me a discount of 10% for the coupon I presented. Job was done in a timely manner. Drew and Patrick's word was good.


friendly and helpful

5
krunal parmar on 10/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

greate staff very helpfull with excellent knowledge makes my every service faster and perfact. I love it and recommed to everyone to visit this clean and lovely dealership


Friendly, quick and efficient as always

5
Edavis013 on 09/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We get all three of our Toyotas serviced here. The staff is always friendly and helpful. Easy to get appointments online. The staff explains the services provided and gives a great update on the condition of the vehicle.


Friendly, effiicient

4.8
Lynne T on 09/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

It is always easy to make a service appointment. The work is good and I feel safe in driving a car that has been well serviced.


Pleased As Always

5
Captain-201 on 09/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Took my '07 Tundra in for 120,000 mile service. Service Rep (Danny Creamer) explained everything to me that needed to be done to it at this service interval and the cost. Had everything that needed to be done completed and at a lower cost then expected. As always a great service experience. As planned will be purchasing a Highlander in the next couple of months to replace an Equinox and will continue to do business at JH Toyota Service.


Went above and beyond!

5
cruzrtwdgt on 09/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Previously lived in a snowy area and when I went to JH for an alignment, it was bad. Initial estimate was close to 3k to replace a corroded steering rack. Chris Tudor and the alignment tech worked some magic to repair rather than replace and got me out for much less. Very pleased and when I replace my Tundra, I will do so at JH.


Great Service and Sales Support

5
rbeckett on 09/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

All together a great experience from initial contact to service after the sale. David did a great job in satisfying all of my purchasing goals, the parts department did a great job is assisting me with accessory purchases and the service department did a wonderful job in services both of our Toyotas. Definately a good experience all the way around.


Great semi- emergency service

4.8
windsel on 09/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Had a flat that AAA fixed and I immediately went to JH to buy a new tire. It was 3:15 on a Sat afternoon and they said we can handle it. Danny Creamer was more than nice about it. When I called the phone person said it was too late and I would have to come in Mon. I decided to check anyway and the job got done! Always good service


Another great experience

5
catcamp on 09/13/2015

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Brought my Highlander in for its 15,000 mile check-up. As always, the service department was excellent with their customer service. Very happy with the experience.


Great Customer Service anywhere!

5
lovemycamary on 09/13/2015

Customer Service: 5.0 Overall Experience: 5.0

Had check up on my Camry - wonderful - great service as always! We have purchased a number of Toyota's from Jim Hudson and will continue to! Thanks service team! Great job!


Very best customer service anywhere!

5
Cradamsjr on 09/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mr Hudson is all about excellent service!! We needed both significant maintenance and recall repairs on both our Tundra and Sequioa. Savannah Hutto took great care of us while getting the work done over the last several weeks! Since work was being done on both, the service dept worked with us on pricing, and we also received discounts on Toyota Rental. The repairs were all done efficiently in just a few hours. We could not be any more pleased!


Great service at Jim Hudson Toyota!

5
Steve W on 09/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I live in Massachusetts but I drive to South Carolina a few times per year. I bought a Toyota Sienna van in MA and had my 5,000 and 10,000 mile service appointments at Jim Hudson. The service adviser for my two visits was Danny Creamer and he was exceptionally polite and friendly, and professional I could sense that Danny and other service reps I spoke to were dedicated to great customer service. While I sat in the customer waiting area my phone needed to be charged. I asked one of the representatives if there was a phone charger I could use and within a few minutes the rep found a charger that fit my phone and brought it to me. The service time was short and Danny came into the waiting area to let me know my car was ready. As an added bonus, my car was taken through their car wash after the service. This was great timing because the van was at Folly Beach for a week and it was covered with dry salt residue. Thumbs up for Jim Hudson for their excellent customer service!


Service too Fast

5
jmewbo on 09/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I brought my 2012 Prius in for 35,000 mile service and before I could check the news on my IPad, service was completed and the car was washed and waiting on me. Mike Crocker was his usual helpful and accommodating self. With the quality of Toyota cars and the capable competency of staff at Jim Hudson, getting my vehicle serviced is a pleasure.


Regular Scheduled Service plus additional work

4.8
Rick on 09/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Brought my 2003 Highlander for 25K scheduled service, found the leak in my tire I asked them to check out, and they found the tires were cupping and recommended four wheel alignment. Completed all the vehicle servicing plus the alignment in one hour and a half. Vehicle was washed and ready to go.


No hand shake look forward to seeing you again at TOYOTA

1.3
kwcarpet on 08/26/2015

Quality Of Work: 1.0 Friendliness: 1.0 Overall Experience: 2.0

I came there for a 10,000 service one of the Assistant Service Manager after all the service was complete he did not shake my hand and come again.


Came in for oil change and new battery.

5
mfruia on 08/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Chris was very helpful and he answered ALL of my questions (I had a lot!) I was trying to get an idea of a budget for my car for the rest of this year and next year too. I always learn so much from Chris! I also talked with two sales people but they were not listed in the employees section, one said his name was Rocky and the other was Rick Mercrio. I enjoyed the talk we had and will be back when I am ready to purchase.


Enjoyable experience!!Truly a Class Operation!!

5
James R. Andrade on 08/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was lucky enough not to buy at the first Toyota store I went to. Steve Arnold, Randy Creech and Nate Ellison went above and beyond what one would expect from car experience. I do not have the best of credit and was surprised at the way they worked for me. They delivered to me exactly what I needed as I am on the road 3,000+ miles a month. They didn't push me towards a used vehicle although they did present the option. I use to sell cars at a new car dealership so I know it's more profitable to put me in a used vehicle. They listened to what I needed and never attempted to push me as was done at other dealerships. They had to work to get my payment where I needed it to be, with an interest rate I could live with. There was absolutely no pressure, didn't make me sit there for hours. They worked a lot harder than I believed anyone would to put me in a brand new Prius. I want them to know that it was much appreciated. I also want anyone who is considering any vehicle purchase to give Jim Hudson Toyota a serious look. Truly a class operation!!! James R. Andrade


2010 Prius

5
Hill, Debbie1950 on 08/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Took my car in early am w/no scheduled appointment as my rear view mirror had come unglued due to extreme heat. Was transported to my doctor's appointment nearby while repair was being made. The total experience was completed in one hour. Mr. Creamer was exceptionally courteous & professional in handling my situation & I left a very satisfied customer.


Went in for tire rotation left buying a new car unexpectedly

5
donnahipp on 08/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I got the best and most thoughtful salesman, Ted Inman! The dealership did not have the color of car I wanted. He worked hard to find my dream car! There was never any pressure and he answered all my questions and is very knowledgeable. I had a small problem with tires but he helped me with that also. I left a very happy customer. Several of my friends expressed interest in a new Camry also and I will definitelyl refer them to Ted! Ted is the type of saleman you like to get- he can answer questions but does not pressure you- only you yourself can know when and if you can buy a car !


Outstanding as always

5
Camry2003 on 08/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

J.B. Storey has been my service advisor for several years. He now has a new assignment at the dealership but, at my request, continues to take my calls, comes to the service area and handles my visit. J.B. Is the face of the dealership and always renders exceptional customer service. We have always been completely pleased with the work done in the shop


Out Standing

5
larry.franklin.370 on 08/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had an appointment to do the recall on the air bag in my 2006 Corolla. They were ready to take my car in when I got there. In about an hour, my car was done and I was back on the road. Love Jim Hudson's dealership.


Quick in, quick out

5
GWH on 08/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Routine 20K service -- no hassles. Quick in, quick out as I said. It's taking longer to get to 25 words that the service did.


Oil Change and a flat tire

3
AEEASLEY on 08/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 1.0

After hearing that I had dropped off my Toyota truck to Jim Hudson Toyota a co-worker informed me that he felt their Service Department was unworthy of his trust. That He had dropped off his vehicle for service including an oil change. When he returned to pick up the vehicle he noticed his bill did not include an oil change. Requesting one again they took the vehicle back out of site for approximately 10 minutes. They then brought the vehicle back to the front informing him that his oil was now changed. He felt strongly that there was no way an oil change could be performed in that amount of time. To which they replied that it had indeed been changed and billed him for the service. He said he would never return there again because of this. With this in mind I returned to the dealership to retrieve my vehicle that was in for scheduled maintenance that was free as part of the sales agreement. My truck keys were dropped it the key box early in the morning and I was told when I called to check on the vehicle that my keys were just found jammed in the top of the Key Drop box and had not been serviced yet. They then added that it would be ready for pick-up that evening without delay. I was contacted later by the service department and informed that a screw had been discovered in my tire and that it was leaking air. And that this was discovered while lifting the vehicle up for servicing. When I delivered the vehicle to the dealership no pressure loss was indicated on any of my tires. And it sat in their lot for over 10 hours with no loss of pressure only to start leaking air when the truck was lifted? And they wanted my permission to repair the tire to which I felt I had no real choice if I wanted to get it back that evening. So I agreed. It cost me 26.00 dollars for the dealership to fix my supposed flat. In other words I purchased a vehicle from them for in excess of 50,000 dollars them only to have them gouged me 26.00 dollars for a flat tire that may or may not have been fictitious. When just down the road Discount Tire offers this service for FREE! To anyone off the street NO CHARGE! Oh but wait I have a service agreement with Toyota and a Life Time Power Train Warranty that requires I return to a dealership for free periodic service for the first 60,000 miles to maintain the warranty. My solution is to not return to this Toyota Dealer in the hope that the others are more trust worthy and perhaps less greedy.


2015 Servicing

5
Car svc on 08/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had an appointment & they were ready for me. Everyone who works there stopped to ask if they could help. The facility was very clean. It is nice having the snack bar also.


Awesome Service

5
MizzBailey on 07/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The service department did an awesome job this week. 140,000 mile check, oil change, tire repair, change filters, and I was headed back to work. Danny always does a fabulous job keeping me informed of how the progress is going and the actual service technicians do top quality work. Thank you for keeping me safe on the highway. Thank you to the staff in the cafe for the great lunch.


JIm Hudson is top notch, from top to bottom!

5
bakerdab on 07/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I brought my 2014 Prius V for 30,000 mile service (previously put 65,000 miles on a 2012 Prius V, and 140,000 miles on a 2007 Prius, all serviced here). I have been VERY impressed with Jim Hudson's sales, service and finance dept has been outstanding since my first dealing with them. Service is almost always done within an hour, so I always enjoy waiting and partaking in the cafe. (This time it was a 4:30 appt, so the cafe was not open, to my dismay.) I usually have Mike Crocker, but this time he was not here, so Patrick Meyer took care of me. I had had trouble with the "park assist" feature, and found no one in the service writers knew anything about it. He wrote it up as inop, and came and got me later from the waiting room for the mechanic to walk me through it's use. It works perfectly, I was just using it incorrectly. I am so impressed with Hudson, that my 2007 was towed to another dealership before, and while it was there, I bought a new one from Jim Hudson. I would never set foot in the other Toyota dealership again, because of their poor and unknowledgeable service dept. This is my Toyota home!


Excellent service

5
JOYCE on 07/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Comparison, my husband took his car into a different dealership for routine maintenance. It took 2 days to get his car. I took my car to Jim Hudson and they said 2 hrs and in 2 hrs my car was ready. Great service and staff.


Going beyond

5
Arlene125 on 07/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When my Prius needed a new battery and the car was 5 months out of the warranty Patrick contacted the Toyota rep and I was pleased to learn that part of my bill would be covered. I never thought I'd be happy to pay for a repair bill before but I sure was on this one!


Fantastic!

5
Iforgot1 on 07/26/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great service! Timely! Very courteous! Everyone is so willing to help. Waiting area is very nice. Snack bar is great! Appointment times are very accurate. A pleasure to bring car in!


Outstanding Customer Service

4.8
DCL on 07/25/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

J.B. Storey has been my service advisor for several years. He now has a new assignment at the dealership but, at my request, continues to take my calls, comes to the service area and handles my visit. J.B. Is the face of the dealership and always renders exceptional customer service. We have always been completely pleased with the work done in the shop.


Excellent service performed in a professional and timely man

5
Sandra on 07/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We bought our Avalon in 2007 from Jim Hudson Toyota. All service and repairs have been performed by them and we are completely satisfied with all aspects of their customer service. We have approximately 126,000 miles on this car and Jim Hudson Service Department keeps it running like a new vehicle. Tommy & Sandra Brabham


what service is suppose to be

5
sonny D on 07/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

A very professional operation. It is a pleasure to deal with this dealership. I will without a doubt purchase my next new auto here. Very professional staff and never a problem.


Always a pleasant experience.

5
frankfromaiken on 07/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Drew (not listed below) is an excellent service rep. He explained what was required for a 65,000 mile service, and there were no "surprises". The waiting room is immaculate with TV, wifi & snacks. Always a good experience at Jim Hudson.


Like service so much I bought a van

4.8
Prius_fan on 07/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I bought my 2007 Toyota Prius at another dealership and used to have my car serviced there. I switched to Jim Hudson Toyota for the service department was cleaner and the staff strived to make me feel welcome. They have always listened to my concerns and worked to hard to put my mind at ease. They have never come across trying to prove they know more than they actually do -- a.k.a. I have found them to be honest and they have earned my trust. This meant so much to me that my wife and I bought a 2015 Toyota Sienna from them. When you find a winning team, you want to stick with them.


Professional and Proficient

5
shy guy on 07/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Recently had 20,000 mile service on my '14 4 Runner. Vehicle was serviced in a timely fashion. As usual, Service Advisors are friendly, professional, and always answer any questions that I may have.Highly recommended.


Best car buying experience ever!!!

5
Jennyc on 07/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

On July 11, 2015 my family purchased a used 2008 Highlander. From beginning to end the service I received was phenomenal. The appraisal on my trade was awesome, my sales guy was very nice and DID NOT pressure using into the purchase. It was OUR decision to purchase the vehicle. I would say my experience at Jim Hudson Toyota was top notch!!! I will definitely recommend to my family and friends!!


Fast service!

5
ToniaM on 07/14/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Came in for my 15K service appointment and was in and out in no time! Car was washed too...love coming in for service!


Awesome experience!!!!

5
robc4481 on 07/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the sales staff to the service department I have received top notch treatment, any problem or question was taken care of quickly. I would highly recommend them to anyone!!


Routine Service

4.8
jslater on 07/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Wow! They were quick, professional and the facilities were laid our for effciency. I'll be back. They every provided shuttle service within 10 or so miles. I'm not sure I'll go anywhere else. Nice cafe' too.


1st routine maintenance service

5
dog2walk on 07/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

On July 11th went in for my first routine service oil change. I was definately impressed with the customer service that i received that morning! I was greeted with a smiling face and given a tour of the facilities that were available while i waited. I had my 11 month old with me and we went right into the movie theatre where she was asbsorbed by RIO2 as i drank my morning coffee and she ate her breakfast sandwich. A very short time had passed and my vehicle was ready. I was surprised that my car was washed too! Nice surprise! EXCELLANT service! Nice Saturday morning adventure! Thank you!Renee


New Camry 10K Service - A Breeze

5
CJ on 07/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

On July 10, I brought my 2014 Camry in for 10K service and found Danny Creamer to be very knowledgeable, professional and totally customer oriented. He answered all of my questions, got the car in and out as promised and the mechanics did a superb job. They need more folks like Danny.


Recall Inspection

5
Tacoma on 07/11/2015

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I took my 2003 Tacoma in for a recall inspection and was very impressed with Jim Hudson's facility and enplyees at the Irmo dealership. I'll keep them in mind if I ever decide to buy a car. Seems like a well run place.


Needed a wiper blade

5
Julie on 07/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had to get a wiper blade as only Toyota makes the back wiper blade for the 4 Runner. Mike ALWAYS takes very good care of us. He is an asset to Jim Hudson. 5 people were out the day we were there and Mike was helping everyone and still had a smile on his face!


Highly recommend by Two Southern Women

5
Jrworley2003 on 07/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Upon a recommendation from a member of our family, I visited Jim Hudson Toyota for a new car and requested Sale Associate Doug Morrison. It seems my family member was very impressed with her experience when purchasing a car in terms of the quality of service from both the sale associate and dealership. I decided to take her recommendation because, to be blunt; I would love to enjoy purchasing a car rather than reliving other not so pleasant experiences I have had in past car purchases. I did purchase my car from Jim Hudson Toyota. Moreover, I will share I too was greatly satisfied with my car purchase because of the outstanding service and great price. Just as Jim Hudson Toyota advertises, the service was outstanding and the price fair. I enjoyed the experience (for the first time). The experience was straightforward and reasonable. I did not walk out of the dealership feeling like I was in a battle or paid more than a fair price for my new car. Jim Hudson Toyota and Sale Associate Doug Morrison crafted a trustworthy environment and relaxed experience so that I would highly recommend this dealership something I have never done in my life. They did provide exceptional service and a fair-minded price on my new car. I just want to express my appreciation to sale associate Doug Morrison and the Toyota team for the stress-free car buying experience.


Super Service

5
Frank789 on 07/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I took my 2015 Camry for it"s 5K service. I had no appointment, just drove in and within 45 minutes drove out, my vehicle serviced and cleaned. Excellent service at Jim Hudson Toyota, Irmo SC.


Engaging, courteous, and helpful

4.8
Lynne T on 07/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Danny met me when I took my Prius 5 in for some body work. He made me feel like he was glad a came and that my problem with the car would be taken care of. I made an appointment for the next day and the car was ready earlier and for less money than expected.


always a fantastic experience!

4.8
TMF on 07/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Mike Crocker always shows the best service when i bring in my vehicles for service. Knowledgeable and courtesy is his strong suit. Keep up the great work!


GREAT CUSTOMER SERVICE

5
theanarthrous on 07/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Savannah Hutto was friendly, engaging, and courteous. She updated me consistently and even walked me to the car after it was washed. She was an excellent ambassador for Toyota.


Great experience with sales department

5
tsmith on 06/29/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Steve Arnold made the experience easy and enjoyable. He was very knowledgeable about the Tundra and made sure I fully understood the functionality and features of my truck before I left the dealership. Also, his laid back approach was much appreciated compared to past car buying experiences. Overall, it was a great experience.T Smith


Jim Hudson has the best service department in the Midlands

5
Kersey, Lynn on 06/26/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The process of getting a car serviced has always in the past been intimidating for me as a female but coming to Jim Hudson's has made this task comfortable and not so foreboding. The service department employees are so courteous and helpful. They always come back to explain what my car needs before they do any work - giving me the best option for my car. Jim Hudson's has the best service department in the Midlands and u have been to a few others and they don't compare. Working with Chris Tudor and Patrick and Edgar Alwhine has made bringing a car in for service a more pleasant experience.


$15,327

Mileage: 48742

Color: WHITE

Transmission: Continuously Variable Transmissi

Body Style: Sedan

City: Irmo, SC

Contact seller for Engine Type

$24,643

Mileage: 23960

Color: GRAY

Transmission: Automatic

Body Style: SUV

City: Irmo, SC

Engine Type: 4 Cyl

$17,977

Mileage: 71938

Color: WHITE

Transmission: 6-Speed Automatic

Body Style: Crossover

City: Irmo, SC

Contact seller for Engine Type

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