Jim Coleman Cadillac

Always the best!

Great sales team! Professional and extremely courteous. Always bending over backwards to satisfy the customer! Extremely friendly, patient and relaxed!

Great Service

Friendly, professional, well organized and on time. The waiting room was comfortable also with great coffee choices. Staff was great.

Superb Service from Mr. Dempsey

Mr. Dempsey is a consummate professional--very responsive and customer oriented. He never drops a detail and is very upfront about cost estimates and scheduling. The service is great and I am a loyal Coleman Toyota customer!

Great service

I greatly appreciated the friendly customer service reps, the quality of the repairs and the assistance of a loaner car so I wouldn't lose out on productivity that day.

friendly staff

The sales people very willing to make the deal happen at the price I could afford, dealing with Hajeer was more pleasant than at 2 other Toyota dealers

Very clean facilities.

The Gold Team is indeed a wonderful team.Worked with Ben for years, and never disappointed me.Delivers on time and provides detailed information on what needs to be done and what has been done.

Excellent Service

The service people are very attentive, they listen to my concerns and they act in a way to meet my needs.

Buying experiebde

Adam was very impressive and such a wonderful professional to whom to work. He was always very prompt with both email and phone correspondence, and it was evident he was willing to go out of his way to answer our questions.

Great service experience

Prompt attention at the scheduled time, service finished in the promised period of time, and friendly and clear response to any questions I might have.

Quick service for my Highlander

Service advisor greeted me when I arrived at the dealership. We spoke earlier about the needed service and he had my notes to embellish and amend. Car was ready and priced as advised. I trust these guys to do it right the first time always. I like their free coffee in the customer waiting lounge.

Excellent service

Tyler was friendly, efficient, helpful. Answered all my questions. Was done even earlier than promised. Will continue to come here for car maint.

Great Service

I like that they kept my appointment time, Also the representative "Christopher" Explained everything to me very clearly. Awesome Service

great Jim Coleman service

Mike the Gold team; info is clear, straightforward. The location is close and very convenient. All employees here are nice.

Great Service

Ben Thurston always takes good care of my car! He also always saves me money and makes excellent recommendations. I recommend his team highly.

Great Service

We have had our cars serviced at Jim Coleman Toyota for many years. We are always pleased by their promptness, courtesy, responsiveness, and quality of work.

Regular 6 months maintenance

Caring staff. Special mention to Christopher, from Grey Team this time. No need to make additional comments. Why are asking to write more than 20 words?

Trusted service advisors

Mike is always informative and straightforward about what the car needs. I trust him to recommend what is needed. He keeps in touch and always has the work done quickly.

Great customer service

Fast & friendly service and employees. The facility is newly renovated and very clean. I would recommend my friends and family take their vehicle there for maintenance.

Excellent serice

The first thing I see every time is your friendly and helpful staff. This is true of everyone I meet at Coleman.

Great service from beginning of the purchase!!!!!!

Found vehicle on the online sales, came to dealership was immediately approached got estimate on my vehicle that I had purchased years before got a great trade in and financial manager worked with me to make the deal. Thanks for a great experience again.

Great service and reliable repairs

I think I got a fair evaluation of my car repair needs. The repairs have always been done well the first time.

Great services

Our customer service presentative, Tyler Thurston, was very courteous and professional. My son and I really had a pleasant time at the store.

Easy service appt

Cheerful, courteous people from beginning to end. Accurate representation of time for the service and completion at the time stated. Vas was a nice service representative also.

Great Service

Christopher Mwepu was very courteous and explained the recommendations for my vehicle. He did not pressure me to have it done during the visit.

Great service

Very courteous, and the work was done in a timely maner and was updated every so often about how its going and how much longer it would take.

Great service at Jim Coleman Toyota

I found the people in the service department to be friendly, helpful and made a point of informing me of my options.

Great consistent, fair service

WHile I hate spending $ for car maintenance, I have had good experience with JIm Coleman and the gold team (Ben's team) giving me honest advice and also trying to work with me on higher $ maintenance.

Thank you to Jim Coleman, Bethesda

Thank you a lot! It was a great day! Everybody at the dealership was helpful and friendly. I will definitely recommend to all my friends and relatives to buy a car from Jim Coleman, Bethesda!

Great service

Everyone was very friendly and professional. I was told up front how long it would take and that was accurate. The receptionist made my next appointment. I even got hot chocolate while I waited.

June service visit

Shannon is very knowledgable, explains issues clearly and succinctly, follows through on commitments and is invariably polite and friendly. I also find Toyota service reasonably priced and reliable.

Ernesto on the Orange Team was Great!

Ernesto was very professional is his explanation of the service that my 2008 Toyota Rav4 needed, he did not use complex automotive/industry terms to tell me what I needed. In addition, he provided updates regarding the service as I waited for a few hours for completion. It was fun that Jim Coleman also had a cookout with burgers, chips, and drinks.

June 3 2016

The timing was very clear. I was able to get work done and visit the mall - and know exactly when the car would be ready

Excellent Customer Service

Tyler Thurston was very professional and knowledgeable. My car was taken on time of appointment and done quickly.The waiting area was very clean and comfortable.

Great service, very professional

Everyone was polite and professional. Wanted to get a tow hitch put on my Highlander and Service Manager was very helpful.

Very Helpful Sales Associate

The sales associate was very courteous, professional, and helpful. He took the time and trouble to drive my new car to my house for me, as I had my other car with me. I really appreciated it.

Exceeded my expectations!

Tyler listened to what I expected and delivered sooner than promised. Also there was a problem with slow internet in the customer lounge; I reported it and it was fixed within minutes.

Sales

I went to jimcoleman toyota to buy a tacoma and I met claudia cabrera and she made a great deal and I am very happy

Service Visit

Destiny was extremely helpful, everything ran on time. And the waiting area setup is real good for getting some work done.

Excellent Car and Buying Experience

Matthew Muradaz was the salesman who worked with me throughout the whole experience of buying a new car from listening to my interests, going with me to test 2 new models, answering all my questions, providing information and options and so much more! HE IS EXCELLENT!!! And the person who worked with me to finalize the purchase paperwork, etc. was also excellent. And after all that was completed, Matt took me to the car I bought and showed me what the various buttons on the instrument panel and others were for and how to use them as well. He also transferred the names and phones numbers on my iPhone to the Bluetooth panel to show me how that worked. It could not have overall been a better experience. And I absolutely love my new car, the Red 2016 Toyota Corolla LE, which is quite an update from my Toyota Camry LE from 2001!!!

J. Crocker

The Sales Consultant Brian Brooks was extremely professional, he even stayed longer to assist me with the various features of my new vehicle.

Extra Help for an Old Prius

Shannon Lauer and the entire staff are very responsive and a pleasure to deal with. I'm having problems with the air conditioning system on a 2003 Prius which prior repairs were not successful in fixing. Shannon had the relay replaced a second time on warranty and made an extra effort to fix it while letting me know that if this fix doesn't work, my only other choice is to replace the compressor at a cost which doesn't make sense for a 13-year old car. I appreciate being told the practical side of my repair options.

Very satisfied

Friendly and efficient staff and program; work completed in timely fashion. Could have been clearer about oil change inclusion in initial servicing.

Outstanding service

Very warm, efficient and competent; the return was generously accepted, and a car beyond my expectations was acquired. Excellent service! Both Larry Pang and Alex were extremely helpful and courteous. Give them a bonus!

Excellent Service Experience

Performed 40,000 service - scheduled and completed very quickly. We also discussed merits of an optional service - which we will defer until the next scheduled visit.

Great service

Having Ben Thurston answer his own phone, then get back to me promptly about what my car needed. He never tried to talk me into more expensive options; just listed what the options were and let me decide. Car was vacuumed, cleaned and washed before I received it back from a routine check.

Regular maintenance

Really like coming to this place. Personnel are always courteous and willing to work with me, service is prompt with no fuss.

I don't understand the question

Ernesto Arze was very attentive and at the end he explained very well about the service they have done in my car. It seems that he is very well trained in his job.

car service

The work is done pleasantly and promptly. Any additional work needed is explained fully and ranked in order of importance. I really appreciate that!

Quick and hassle free

Quick and hassle free. We had agreed on the price before we came in. Then it was just a test drive and paperwork. We drove away with the new car in less then 2 hours.

2016 RAV4 Hybrid

Oscar Malca. Very efficient. Answered all my questions about the hybrid. Had the trim level I wanted in stock. Matched lower price. Was able to complete test drive and purchase in a couple hours.

Great service

During my visit to the dealership everything worked as discussed previously by email; no surprises. Everybody involved in the transaction was very courteous and helpful. The whole thing was done efficiently and I was out of the dealership with my new car in no time.

Great service, clean facilities

Jim Coleman reserved the rental car, drove me over to the rental car shop and returned the car for me.

great customer service, very friendly

Shannon whom i dealt for my car was very efficient and friendly. I was very please about the time frame my car was ready.

Steven Richter, great salesman to work with!

Our salesman, Steven Richter, did an excellent job. He was able to get us the car we wanted and did so in a timely manner. The rest of the negotiations went smoothly and amicably. I was able to walk away with a deal I was happy with. Would definitely recommend this dealership and salesman.

Matt was great

I loved my salesman, Matt. He understood exactly what I wanted and respected that.I also loved my finance person. He was very knowledgable and patient.

Great Service by Ben Thurston

Ben Thurston is the best employee you have. He takes great care of his customers. Gets the job done just as wanted.

Great Service Dept

Destinee was very nice. Richard -service director helped explain my warranties on my truck. They were both very helpful. My truck was back to me in an hour as promised.

Great customer service!!

Tyler was super! I enjoyed working with him. His colleague from the Orange team was also very helpful with checking me in for my appointment.

Great service

The enthusiasm of the staff and the service staff .Thanks for the hospitality and services that impressed the use of emergency services without making an appointment in advance.

A very satisfied customer

As always, Ben Thurston and his Gold Team provide excellent service. They are totally reliable and trustworthy, clearly explaining what needs to be done and what is the best way to do it. They are attentive to detail and responsive to concerns. They are consistently outstanding in servicing my car.

Great service and clean facility

The Team leader greet me warmly when I approached the desk. She was very kind and patiently listen to what I need for the service.

I feel confident in the professionals at Coleman

Explains what needs to be done; tells me how long it will take; it gets done; and I feel that I am dealing with real professionals. Ben is a real asset to Jim Coleman, Toyota

Outstanding service

From the time I arrived everyone I encountered was very professional.They were very friendly.My car was taken to the car wash without me asking.

Generally nice experience

Although there was no record of my appointment when I arrived, Desiree took great care of me and got me out five minutes earlier than promised!

Great service! Mike Dempsey is The Best!

My visits with Jim Coleman are predictable in a good way! I am told how long my wait is likely to be, my car is fixed according to the bid, and this time, my repairs were extensive and expensive, so my fantastic repair captain, Mike Dempsey, arranged for me to have a rental car over night while these repairs took place. I couldn't be more pleased with Jim Coleman, largely due to the professionalism and kindness of Mike Dempsey.

Great Service

Ben Thurston- honest, intelligent, pays attention to detail. Have great confidence in him. He treats my truck likes its his. That's why I drive lots of miles to get my service at Coleman's Toyota.

Orange Team could not have been better

Edgar of the Orange Team is terrific. Really listened to what I needed, telephoned when my car was ready; and it was ready at the time promised. He also provided me with a new battery for my car key.

Great Service

From the phone call to the pick up my team manager was in control, open, and direct about what was to be done

I trust my service advisor

I like Tyler. He is always straightforward about the work. I especially like that I never feel hustled. That's the one thing that would send else where.

Great Service on your terms

You get the work done well within the time frame specified up front. You have great hours (extending to early evening). And you let us know in the report what we should consider doing next time.

Great service

I gave almost always dealt with Mike Dempsey of the Silver Team and have been pleased with the attention and quality service I have received. My most recent service is no exception. My car drives well now, and it really needed the service, which I had put off due to weather, travel, etc. this is the third Toyota I have purchased and serviced at Jim Coleman over the years, and I am very pleased. Kudos to Mike Dempsey and his team!

Great service, super star employees

The whole process was quick and the staff who works there they are super stars. and they made me feel like I am home.thanks you for the great experience.

Excellent experience

Excellent experience. Salesman was knowledgeable, answered questions directly and not pushy. Pleasant atmosphere that allowed my wife and I to make our decision. Result was that not only did we decide to purchase a Toyota but we decided that we wanted to purchase one at the JimColeman dealership. Most importantly, the salesman, Abu Bangura, is a rare find. We had purchased a Toyota Highlander from him four years earlier when he first started at the dealership. The experience then was such a pleasure that we sought him out when we needed another car. Well, four years later and the expience in purchasing a Toyota Prius was again a pleasure. Abu has not changed over the years. He continues to be the utmost gentleman--courteous, knowledgeable, just a pleasure to deal with. I highly recommend the Jim Coleman dealership and especially Abu Bangura. My hat is off to you!

Great service, great team leader, excellent work

I did not have an appointment, but my team leader made it happen. My team leader is the best, he is always their for me, makes it happen

Professional, informative, helpful service

Tyler was very responsive, helpful and informative. He kept me updated on the progress of my car and provided me with detailed information on costs. He is very professional and personable.

Great service, nice people.

Mike of the Silver team is great---trustworthy, knowledgeable, efficient. I also appreciate Coleman Toyota for providing roundtrip transportation to and from the metro.

Outstanding Service as Usual

Ernesto -- my service rep -- was awesome! Efficient, friendly, and a great communicator. He listened carefully to my concerns and gave excellent feedback on how to get my car serviced at a reasonable price that day and a plan for future maintenance.

Great service at Coleman Toyota

Quick and efficient service with a comfortable waiting area. Christopher was very accommodating. We have been Coleman Toyota customers since 1995.

Great buying experience!

Loved every bit! The day put in an inquiry about the car I wanted I got contacted. Ashran Jappar "AJ" was the man for the job, he got me the car I wanted with all the perks I said didn't matter but would be cool to have and he got them all!

friendly salesman, patient explanations of feature

Amar was very helpful and spent time going over features of the Prius with me, showing me how the features worked and being patient on a test drive. He was very conscientious and followed through.

Efficient, Courteous, Friendly

Sales person listened well to what I was looking for and responded to my needs. Brian was very courteous and appropriately friendly. I had time to think overnight and the next day I had my car. Very efficient! So happy!

Great dealership and service

Courteous staff; Efficient, prompt service. The purchase of our Camry in 2014 and the follow up maintenance service have been excellent.

Fast, reliable service

There was no waiting at my appointed time. Service was done in a timely manner. A complete explanation of what was found/not found was provided.

Very happy with the service

Friendly service. The technician couldn't find one of the problems I had noted (a rattle), so he took me on an extensive drive so that we could try to reproduce the problem.

Low-pressure sales (with this sales person)

Matt was extremely knowledgeable and low-pressure. He and Roy (Sales Manager) were very friendly and personable. This was the most painless experience I've had buying a car.

Car sales

I really liked working with Brian. I felt he was honest and fair, not always something you can find when buying a car. I'm glad I was able to work with him.

Super service

Smooth entrance process. Easy, professional,accurate interaction with Gold Team service manager--as usual. Car serviced in quite reasonable time. Good decision to consider/test for possible excessive engine oil consumption.

Good customer service

My car had problem with parking brake of which it must be kept ar gara for repairing within one week. You dealer provided other car temporarily free of charge.

Services

Destinee Montague was very helpful, friendly, and courteous. She made sure that we were satisfied with the services. It would be nice if she will be helping us again next time we come in.

great service

I brought it in the night before it was ready by 10 AM , Great service , everyone was so pleasant

Great, fast service

The staff was very courteous and respectful, while the wait time was reasonable. There were no complications or problems and they gave me a friendly reminder of my next date of service.

Did not push for additional repairs/maintenance

Problem identified quickly, estimate received by phone, work completed the next day as expected slightly below estimate. Did not receive the usual list of other things that are suggested by the manual for repair/replacement. I appreciate this - I only needed this one repair.

Great Leasing Experience

Our sales associate, Brian Brooks, provided exceptional service. He was very responsive to our needs, found the right vehicle for us, answered all of our questions, and provided all the time we needed for test drives and "tutorials" explaining the features of the vehicle we selected.

Great Service

The work got done in a timely matter and I was informed of all the extra work that needed to get done.

Great service

Prompt promised service with friendly people made the whole experience enjoyable. Even though the dealership is not near where I live, I will still go to them for service.

Great Service Advisor

My service advisor, Ben Thurston, is simply terrific. If I can't schedule online he'll always arrange this. He explains what needs to be done, and why. His price estimates are always right. The wait time is exactly as said, or even shorter. I feel that he cares about me as a customer and I know that he has my best interests in mind.

Good job

I was treated with respect and courtesy. It was a simple routine service but everything was done as well as it could have been. No waiting time to mspeak of.

Scheduled Maintenance Visit

Customer Service Representative, Destiny Montague, was great. She called me when my car was ready (earlier than promised) and my car was washed and ready when I returned to pick it up.

Comprehensive review of service needs

comprehensive review of needed services, including status of recall notices and repairs that were feasible at the time.free shuttle service to my residence.

Outstanding service

Staff are courteous, professional, knowledgeable and service oriented. The customer service process and is well-organized and appointments are on schedule. Work is done properly the first time.

service reveiw

Our Service Manger was very helpful. He patiently heard our concerns and issues with the vehicle. He made recommendations. The service was completely quickly.

No pressure sales works!

Never felt pressured. People stood behind what they said. I felt that they listened to what I wanted and didn't try to sell me anything I didn't want.

Great service, clean waiting area, timely service.

All work was done to my expectations. The service representative on the Orange Team explained everything in detail as to what would be done to the car. He was very personable also.

Great service

Organized. Very friendly staff. Lounge comfortable. Even had snacks!Kept informed of progress and work done quickly. Will tell my friends

fast and simple

Well Vincent Falcone made my experience very easy. I like how he handle things and made my day by purchasing my first new vehicle.

Loved the purchasing experience at Jim Coleman!!!

I liked the patience and personal attention and given to us by the entire staff when we made the decision to purchase a new vehicle. Everyone was accommodating and knowledgeable when we needed information regarding the specification of the cars, financing options etc....

Fantastic Service

The professionalism of the Salesperson,along with the courtesy and respect extended by everyone at the dealership. I would definitely purchase another car from this dealership based on the fair, courteous, and respectful treatment from my salesperson (Claudia). She answered all my questions without any pressure. Claudia and Arslan were truly exceptional.

Great Salesman

My views are based on my interactions with the salesman, Abu Bangura. He was professional; low key; helpful; and wasted no time. He made some good suggestions, which I followed. I would certainly recommend Bangura to anyone.

Getting work done is so easy!

Everything is very streamlined and logistically easy. Having a shuttle that could drop me off and pick me up was great.

Great Customer & Vehicle Service

I am a President's club member - had my SUV in for the 10,000 checkup; was given a loaner and was able to take care of a couple of business things while waiting for the job to be finished. Job to about an hour - I was out for about 2 1/2 hours working.

Excellent guest service

Everyone has respect for you and are genuinely helping you to find what you exactly need. Worked with Stephan Milongo..he is always pleasurable and that is the reason i keep coming to Jim Coleman.

EXCELLENT SERVICE BY PROFESSIONALS

you're staff was very polite and courteous especially Domingo who answered every question to my satisfaction he was very polite and courteous

Great customer service!!!

Claudia did an excellent job in showing us a new car as well as treating with respect during our negotiations and discussions. Great, great job!

Scion IM 2016

My sales representative. Chris Chaparro was absolutely exceptional and my financial person Mr milongo was exceptional too.The customer service I got was above and beyond. As always Jim Coleman Bethesda sales department is exceptional .

Great salesmanship and customer service

Everything was excellent; specialty Mr-Abu Bangara, he was very friendly,nice and knows his job very well.to tell you the truth I wasn't going to buy,but he convinced me,you should know you have great sales man over there.

Great employees; very nice environment.

Larry Pang is an outstanding salesman. He understood exactly what I needed in a car and in support. He contacted me afterwards to review my needs. The entire Jim Coleman crew were excellent. My compliments!

Great service and facilities.s

I just show up, get my car to my team and go to the lounge to work or sleep while I wait for my car to be ready. It always takes less time than I expected. And then they tell me my car is ready and I leave. That's the way I like it.

Great

Toyota of Jim Coleman has excellent services with a wonderful hospitality. I am very glad Toyota has an employee like Mr. Christopher because he is truly exceptional with a wonderful hospitality. In addition he knows about a service with detailed explanation.Thank you

Great service

Everyone we met in Jim Coleman (salesman, financial person, manager) are friendly and willing to help. We are satisfied with your services

Excellent customer service

Service associate was very helpful. I think the service performed was very thorough. I also appreciated that the service associate did not try to to push me into buying new tires and windshield wipers, but said those items could wait until the next service. That made me feel he was trustworthy and honest. I will ask for him next time.

Maintenance

Everything was very efficient and well-communicated. I had a question on timing of maintenance and they were more than happy to explain and comply with my request.

Customer service exceeded my expectations

Asran Jappar ( AJ) was very welcoming, extremely engaging, extremely intellegent. He explained all aspects of the car that I was viewing. He was very friendly during the test drive and continued to explain all the details about the car. He gave excellent customer service. I felt very comfortable buying a car from him. He makes you want to buy the car.Rahleak Restrepo and his boss were very professional, and knowledgeable. Rahleak explained the process well. He also gave excellent customer service. He was very patient with me explaining all of my finance options. He seemed very nice and friendly.My visit exceeded my expectations.

Great Service - Professional Staff

Ben (gold team) takes really good care of my wife's Avalon. He always offers the best method to apply Presidents Club discounts for service and recommends items that need attention. He is also flexible in scheduling our service as we are not in Bethesda proper (Poolesville, Md)

Great Experience

The sales representative, Johnaton is very knowledgeable, pleasant and professional. He has been extremely helpful and patient assisting me synchronizing my my cell phone with the GPS. He is truly an asset to your company!

A loyal customer

I was happy that Chris, the Service Advisor on the Gray Team, explained that my trunk floor release latch was really not broken but that if the trunk is locked manually, gets overridden.

Excellent Service

The Salesperson was very thorough and knowledgeable. The process that I went through buying the car was so much easier with the Salesperson.

Great customer service

Excellent customer service--always PROMPT and COURTEOUS! Auto Service was done as estimated and everything always goes SO SMOOTHLY.... And thank you for my shuttle ride to my workplace (and free coffee)! You are the very BEST Toyota dealer in the area, in my opinion! :-)

Excellent service

Tyler was amazing.he make sure I came out on time. I came back after he called me told me to pick up my car and since the guys in the shop were at lunch l, he left his desk and fetched my car, what a gentle man.

Quick service

Needed a tire on a Saturday because of a blow-out. Domingo was very efficient in working me in a getting a tire in a short period of time.

Best Salesman I have dealt with!

Benjamin was an excellent Salesperson and I would give him 5 stars if we were just rating our dealings with him. We enjoyed working with him via email as he was helpful, honest and quick to respond, while not being pushy at all. We were able to tell him exactly what we wanted, he searched for it and broke down our out the door pricing and didn't try to hide anything. I wish all car salesman were of his caliber!

Great service

Efficiency. And the person who took my case was very kind to take the time to explain what was best.

good deed

The detail service was an extremely generous and nice response to my prior disappointment at not being informed when the evening event for owners got cancelled and rescheduled without anyone notifying me of the cancellation (so I showed up that night).

Great!

Quick, transport to Metro, great communications. BEN on Gold Team is awesome - I specifically made sure I went to him

Quality and Thoroughness

My maintenance Team Advisor, Ms. Lauer, was thorough, patient, and had a very professional demeanor. She explained everything that was done, clearly and concisely, as well as future items that should be followed (tires and brakes).

New Car Lease

Our experience at Jim Coleman was one of the best car buying/leasing experiences we have had. Everyone was friendly and expedient. Truly the best experience we've had. No stress!

Happy & Safe..great feeling for your 59th birthday

I had made an appt for just an oil change w/ 'Grey' on the Green team but when I arrived 40 min early, he was busy & Ben (next to him) saw me waiting, offered to write up my paperwork, & went out of his way to answer several questions he hadn't bargained for !! I ended up agreeing to go ahead & do my 60,000 mile maintenace (I was already overdue- at 63,000- but planned that for the next time). When he offered some coupons to help defray the cost & offered a rental car so I wouldn't be trapped all afternoon, I decided to go ahead :-) Glad I did... everything went smoothly & efficiently. Ben called w/ a few "finds" & recommendations that I agreed to & the car was ready when promised w/ the flexibility to pick it up before closing. I just leave the rental at the Dealership. Despite a $1300.00+ bill, it was a very pleasant experience. Everyone was courteous & efficient. I bought my last 2 Toyotas at Koons in Annapolis & have traveled there (from Rockville) for service til now. More out of loyalty than convenience. I think I will change locations. Thank You ! *Also nice to get it washed free !

Great Service Center!!

When I went in for my service it was smooth as usual. My advisor Ben(gold team) is always helpful, pleasant and I trust his advice. Everything was perfect!!

Great customer service from Ben

The best part is Ben from the Gold team. He does a great job explaining what needs to be done to the car and why. He keeps me updated on when the car is expected to be ready. He is exceptional at his job. Great customer service!

Continued great care, attention by an awesome rep

Ben Thurston continues to be an outstanding service representative. He knows my vehicle and always works to make sure I get the best care for my beloved 4Runner.

Good service

I brought our 2014 Prius in for 20,000 mile service. The work was done promptly and there were no problems.

great service

Tyler Thurston did an excellent job. I felt very comfortable with him. The waiting area is very nice .The car was serviced well

On time + short wait for service

Service is always on time and always takes less time than the estimate. This is a huge plus for us. Friendly knowledgable staff.

Great Service

I brought my vehicle to the dealership for a flat tire at around 4 pm. I also needed my 10,000 mile service. The customer service representative was able to arrange both issues to be completed. He saved me from having to return another day for the 10,000 mile service. He was very professional and courteous. He kept me informed on the status of my vehicle while I waited in the lounge. I would definitely recommend Jim Coleman and my service rep to friends.

great service, clean facility, caring people

the gold team leader ben t. made certain that the entire service and pick up was convenient for me. i had been sick and he made necessary rearrangements of the schedule to help me. the car was serviced promptly and well done. i had the feeling that he treated me as if were a family member. With his sense of humor he even used my car's given name "the mothership" which reflects its primary role as grandmother/grandchild carrier. thx.

Good service!

My service technician was really great! He was friendly, patient, a great listener. And he took the time to talk with me both before and after my car was serviced to let me know what they were going to do and what they found.

Service experience

Destiny from the express service booth is awesome. She has excellent customer service skills. Although I wasn't her customer she could tell I wasn't sure which team I should go to. She looked into it for me and told me which team/advisor I'd be working with and she took the time to check my car in while my advisor was on the phone. Destiny is ALWAYS so incredibly pleasant. Her welcome always makes me feel better. Shannon Laur was my service advisor and she was great too. She helped me with the rental, kept me notified of the steps that were taken to repair my car and she got back to me in a timely fashion. She was knowledgeable and helped me understand my repair. She was professional.

Great service

Great experience, but I would like to see more eye contact from advisor. I could not see myself taking it another dealer

really good service.

Julius Smith of Jim Coleman gave me all the help I needed, answered all my questions, and also travelled more than 100miles in his own time to fetch the car I was interested in. As well, he was always nice and I never felt pressured by him. I'm very happy with the Camry he helped me buy.

Great service

Professional and quick.I had left some change in the cup holder. Several dollars. It was still there when I picked up my van. Impressive. Very honest people. I was impressed.

Great Service

The young lady with whom I was to speak with about getting my car looked at was great. Very kind, and explained in detail what was done to my car.

Friendly staff; great service

This was my first time at Jim Coleman Service Center and I was warmly received. The Service Advisor reviewed the vehicle's service history with me and made recommendations as to what was needed. I was kept in the loop every step of the way

Great service

Tyler Thurston was extremely helpful throughout the whole process. He kept his word and made us feel like we were his only customer (even though I know he was extremely busy). Its customer service like his that makes a repeat customer and we really appreciate it.

Great, efficient. friendly service

Very efficient. Everyone is courteous and friendly.The time quoted for the work was accurate. Very comfortable lounge in which to wait.

Satisfactory experience

The service representative was polite, efficient and attentive to my questions and responded in a satisfactory manner to my concerns.

Low-key sale

I felt that he salesman made a genuine effort to facilitate my search for my new vehicle. I felt no pressure to reach a particular decision and no pressure to rush to make a choice.

Great service

The gentleman who helped was courteous and made an effort to make sure I was on time to pick up my daughter.

Great service and no hard sell pressure

Larry Pang helped me identify the vehicle that best suited my needs and budget. I'd spent months on my own doing research yet in one visit with your team, I had greater clarity.

Toyota Prius 10,000 mile check-up

The appointment time I needed was available and service was finished within an hour. Service personnel were friendly and provided the necessary information.

Great Service

Liked that I was given a loaner so I didn't have to return the next day for the repair and wait. The staff was really nice and the costs were clearly laid out.

Service Team

Ernesto on the Orange Team for service is awesome. He was really helpful and cheerful and did what I asked.

Best service rep around

Ben Thurston once again provided excellent personal service. I heard from him several times during the 5 hours my car was at Coleman for service. My car was there for a 96,000 "A"-level service, but Ben called to say my 2006 Avalon should have the brake and steering fluids flushed and replaced. Ben gave me the date that I last had those services performed, described each service, and said he could still meet the noon-1:00 timeframe I had requested for pickup. He called again when my car was ready. The Avalon was also washed when I arrived.

Maintenance

The agent was pleasant and expedient. The agent was great . Pleasant and got the job done quickly. She suggested she serve scones !

Excellent service

I feel that I get excellent customer support from Ben Thurston and others who work at Jim Coleman Toyota. Ben clearly and patiently explains things. He has taken care of my families Toyota vehicles for a long time now.On my most recent visit I also visited the finance department - sorry I don't recall the gentleman's name - but he was extremely helpful when I bought my leased car at the end of the lease period. (MORE helpful than the financing company - wish they had told me I could do it all at the dealers!)

Great service, friendly & knowledgeable team

We were so pleased that we were able to get the exact car we wanted that day. Friendly and knowledgeable sales team. Matthew was terrific.

Consistently great service

Ease of making service appointment, quick check in with "Ben" of gold team and good follow through until he returned vehicle to me. Excellent experience, as I've come to know with Jim Coleman Toyota!

Great car buying experience

Rahleak & his team were responsive, helpful & straight with us throughout the whole process. Rahleak helped us get the best deal we could.

Responsive service

Shannon Lauer the customer representative was very responsive and accommodating. She took care of all the paperwork for the recall service efficiently.

Thoughtful Prompt Service

Mike Dempsey always goes out of his way to tell us what repairs are needed and why -- and then assures that they are done promptly. We are most grateful! Jeff and Sandy

Great buying experience!

Vincent (sales associate), the accessories manager, and Stephan (business manager) were all excellent in providing a pleasant, stress free buying experience.

Great Sales Rep - Claudia

I really enjoyed the customer service received from Claudia Cabrera. She was an absolute delight. Very friendly, not pushy, and genuine.

Great sales team.

Vince was very efficient and helpful. I came in, traded in my car, got the new one, just what I wanted, and it was done quickly

Great Service

Ben took care of me even though I did not have an appointment - my tire had blown the night before, so I needed replacement tire(s) as well as a routine service.

110,000 mile check

My representative Mike did a good job communicating to me the impact of issues that were brought to his attention regarding level of service, areas of concern and dashboard warnings.

Immediate action taken about my problem.

Tyler Thurston of the Blue Team took care of the car and I found out that I needed a new battery, which was installed, without too long of a wait.

great service

Destinee (I believe that was her name) greeted me right when I got out of my car, she explained the work that was going to be done, and came and got me afterwards in the waiting area with the paper all ready for me to sign and my car ready outside! I've had good service with you all before, but this was GREAT service!

Buying a used car

Easy very helpe and friendly fast no hassle.everything perfect the way I want it.thanks a lot to me Vince Leonard used car sales manager and mr Adam. I couldn't be any happier .

Excellent Experience

I was received very warmly and very courteously. All my questions were answered to my satisfaction. William who took care of the body work did an excellent job. The work took about 10 days and from the beginning through end, he kept me updated and returned my calls very promptly. Would like to express my great appreciation for his professionalism and promptness.

Car services: on time, on budget

Car was ready on time, and cost as indicated. The problem I had identified was fixed. Communication good from Mr. Mawepu of the Grey Team. He knows his business.

Great experience

I have been dealing with Ben for 7 years . I find him honest and reliable. This is one reason why I have purchased and service two additional vehicles from Jim Coleman Toyota

Special Care for Someone with Special Needs!

This very positive experience began with Julie, the calm, cool, collected person who answered the phone call, listened to our snow story and special disability needs, and was able to set up an appointment in less than 12 hours to check a possible cracked windshield and broken windshield wiper in our Toyota Sienna ramp van that we depend on to transport my husband around in his power chair!!!! Enter Tyler, the team manager. We were absolutely blown away with Tyler's handling of the problem. After I explained to him how critical this van is to my husband, he had someone drive to pick up the only windshield wiper available for this model/year, etc. and had the car ready for us to pick up in less than 5 hours from the time we dropped it off. Finally, the cost was a fraction of what we had expected. Noone tried to sell us a new windshield, etc. The person who needs special recognition is TYLER! He was the person who orchestrated this symphony of joy when it could have easily been a "tragic" overture. All of this happened on a Friday afternoon during the week of one of the worst snow storms in Washington DC history, which meant that we would be without the van over the weekend if Tyler had not been able to solve the problem before the end of the day. You have no idea how much this meant to our family! Indeed, it is a perfect example of "special care for someone with special needs."Thank you!Anne and Julian W.

Best service writer I have come across

Ben is the man. Give him a promotion and more pay. Or a new car. He makes your company look top notch.

Great service, the delivery was right on time

The staff was friendly and the environment welcoming. Their work is efficient and and they always deliver what they promised when they promised it.

Friendly, professional staff

Mr Domingo Garza was really helpful, professional, and most importantly, fast! I also appreciated the business center and high speed internet

Great service team

I can almost always get my car serviced when I want. The service advisers I deal with are honest about the which repairs are necessary, and which are just issues to watch. As someone who is trying to drive a 2001 Camry until it drops, I appreciate this.

Great service, great employees

third vehicle in two weeks in for work. this was just reg maint. came in without an appointment, left vehicle and they fit it in.

Jim Coleman

They finally fixed my name right in the system and explained my warranty correctly, I recommend coming back to this dealership as long as I have another Service advisor other than Ben Thurston no offense but he never fixed my name in the system when I asked several times and he really wasn't clear on the aspects of my warranty

consistently excellent service