Jim Burke Automotive

Awesome

Buying a car from Jim Burke was an awesome experience. Will shop with them again as well as recommend them to friends and family.

Disappointed

I put a down payment on a car..Needed something safe for my kids.Went there to pick up the car myself,I got changed for delivery,Even though I pickup the car myself.They changed me for repairs,I DIDNT ASK FOR ANY REPAIRS!!The person that sold me the car said all I had to do was sign a few more papers and I was ready to go..Didn't have the car for maybe 3 weeks,It cut off while I was driving..Didn't complain about it..Well now I have no car to take my kids to school,i can't even go to work..I really am heart broken and now I have to worry about my kids getting to school and me getting to work..Thanks a lot..

General Manager

We recently purchased our used vehicle from Mrs. Barbara at Jim Burke. She was so nice and made the experience one that I won't soon forget. She is a terrific sales woman and I look forward to doing business with her in the future. A+++ Barbara!

Great car, great deal

I was feeling down about buying a car after my old car put my down. I went to Jim Burke because of the close proximity to me. I found the whole experience a pleasant surprise. My salesman, Mr Vedo Hill, made the whole thing a smooth process from start to finish. He assured me that he would make every effort to help me get dependable transportation. In the end, I got a great running, great looking car with payments that fit my budget! Thank you all!

Ram 1500 Truck

They did a great job in communication and very knowledgeable about there product. Understood what I was looking for and enabled me to better choose my truck need.

Great!

Great place. Had a nice buying process with Billy. Recommend it.

experience at dealership

i was impressed from the time i walked in and how long it took to close the deal ,which was fast ,everything was just right.

Vedo!!

Vedo is a great salesman! Well customer service agent.. I came in to look at a few cars and he treated me like he had known me for years! I ended up leaving with a very nice vehicle. Thanks Vedo!

Love this car dealership!

No hassle, quick and out the door, no problem! Loved working with Gary Matthews!

Not available

I had a great experience here and would gladly recommend.

Great Salesmen!

I had a great experience with buying my truck! Billy Kimbrell did a great job finding the right truck for me! Thanks so much!

Retired

Max was most professional and helpful at Jim Burke Subaru We appreciated the attention he gave to explaining every detail about our new Subaru Forrester. I would recommend Max to anyone considering buying a Subaru. Jeannie Radecke

Great!!!!

During a era of time where man to man interaction lacks the salesman has remained constant. The service I received was above the average standard compared to the push for sale attitude of smaller dealerships.

Fantastic Sale Rep Antonio Gillispie

From the moment I stepped on the lot Antiono was there to take care of every question I asked. He was knowledgeable and very friendly. He made the car buying process the easiest I have ever had in the 20 years I've be purchasing vehicles. Jim Burke is lucky to have Antiono Gillispie.

Great Service

Great Customer Service. Professional and customer friendly

Great Buying Experience

The Jim Burke dealership and our sales person, Anthony made the purchase of my new Subaru a positive experience. Everyone involved in the process was friendly and helpful. I would certainly recommend the Jim Burke team to anyone interested in a Subaru. There was no pressure to buy, just presentation of the car and pertinent information. No more dreading the car buying experience!

Great salesman

Before walking in to Jim Burke I had no idea what to expect with buying my own first vehicle. I was approached and greated by Antonio Gillispie. He showed me outstanding customer service and gave me exactly what I asked for. He actually cared about what it was that I wanted in a vehicle. Mr. Gillispie worked very hard for me to put me in my brand new vehicle.

Great staff!

Vedo made the car-buying process flow very smoothly! I test drove and purchased a vehicle within an hour and a half! And they are delivering my vehicle to me!

Enjoyed our experience

Had a great experience buying a Santa Fe with Billy Kimbrell. He was very kind and he seemed to genuinely care about us and our experience. He was the main reason we decided to purchase at Jim Burke. Would definitely recommend Billy to others!

What a clean truck

Great folks here at Jim burk . That truck I bought extra clean my next truck I'll be back

Great experience and was appreciated

I usually do not write reviews, but felt compelled to do so this time after my experience at Jim Burke Hyundai. I had 3 guys who ALL made me feel like I was the most important person there. My salesperson, Antonio Gillespie, was not only attentive, but also wanted to make sure every question was answered and was NOT "high pressured" like I have experienced so often in previous times in auto dealerships. His general manager, Mikey O'dell, assisted when needed and what great support he offered Antonio. He provided the ammunition to Antonio to assure me that they wanted to EARN my business. I noticed and was appreciative. The Genesis that I got has so many bells and whistles that it would have taken me forever to learn about all of them; however, Billy Kimbrell spent about 45 minutes with me going over EVERYTHING and pairing my phone to the car's system and registering me with Bluelink. He also showed me most secrets (i.e. cliff notes) of the owners manual. Went from being overwhelmed with all to learn to overjoyed. Finally, when it came time to sign all the paperwork, Tee Thomas, the finance director, took the time to review each document and was not the type to simply say "sign here, here and here". Anyone who reads this review, I write all of this from the heart and with sincerity. I am 56 years old and have always detested the car buying experience because I had always felt so pressured. This was such a unique and pleasurable experience that it is with pleasure that I recommend these guys. BTW - have had my Genesis for 3 days now and have loved every minute.AWESOME CAR!!

Awesome buying experience!!!

My salesman was Mike Ganey, he was very knowledgeable and took care of any questions or concerns that I had over the phone before I arrived at the lot. He had the perfect car picked out and waiting just for me to test drive. Mike went over every detail of my purchase including my trade in and my finance. No secrets with this guy! I drove home in a brand new 2016 Altima SR pearl white!! I love my new purchase and when it's time for another one, Mike Ganey, I will be calling!! Sending everyone I know to you! Thanks for a wonderful experience.

Grateful

I told Terry Skinner what price range I was looking for. Within a few days he called me back and said "I have something for you". I couldn't believe it!!! He even delivered it to me in Starkville and brought the paperwork, too. This is probably one of the best car buying experiences I've ever had without stepping foot on the car lot.

Excellent Service

My salesman Antonio Gillispie was very knowledgeable, with a charming personality. I will be shopping at Jim Burke for all of my car needs, and I have already recommended my family and friends to shop ,with Jim Burke ,Birmingham, Al . Downtown Read more at http://www.cars.com/dealers/158807/jim-burke-automotive/reviews/#zkkI0FIIAzUFAfTw.99

The Best Antonio Gillespie

We were in the market of buying a particular car for our son. We called ahead talked with Antonio Gillespie we gave him the time we could travel to Jim Burke and when we got there he was there waiting for us. We gave him the paper work of the car, Challenger my son had picked out in Anniston. We wanted to keep our payments at a particular place. He came back to us and said yes. He said he had one just coming off the truck. He drove us about a block or so from his office to see it. My husband and I liked it, but my 21 year old had to also. We took pictures sent them to him. He liked it. So Antonio stated he could have everything ready when we came back. He would have the car cleaned and ready for Keenan. We talked about the time to return. when we came back it was late the next evening. But it did not seem to bother Antonio he still came out greeting us with a pleasant smile. Hebtook us where we would sign documents. But not before letting Keenan see his car looking like it was fixed just for him. Antonio talked to our son and encouraged him in his walk of life. Antonio is a delight. It was definitely a pleasure working with Antonio to get my son in his first new car, even a month down the road we received a text from Antonio checking on Keenan in college. what a thoughtful salesman. He went beyond on several occasions making sure we were pleased with our purchase. Thank you Antonio. We will be back soon. Antonio will get our business

My Salesman Mr. Gillispie

To deal with me is like dealing with a drill sergeant. My salesman Mr. Gillispie very showed me any signs of being frustrated or anything. I'm a shopper and I know my worth and he respected that!!

I got a dodge truck . The folks there are great

Let me tell ya all were helpful and did there best . I will shop there again but they need more trucks. Thanks Jimmy and the rest of the staff.

Amazing salesman

My Name is Deaundre Turner , Antonio Gillispie was my salesman he did a wonderful job on assisting me purchasing a car one of the best salesman I've ever met man I love my Dart an look forward to doing business with you in the Future.. If you go to Jim Burke go see Antonio he'll get you in something real nice an affordable .. Thanks Antonio Gillispie,

excellent experience

Great inventory, great prices, knowledgeable staff. From management to my sales representative David , everyone was helpful and great to deal with. No pressure, a very pleasant experience and got me in and out the dealership VERY quickly once we had agreed on the price! A great buying experience!!

Great experience

Antonio did a great job all the way through the buying process for my parents. He delivered on his promises and was very professional

Fernando pitts

Fernando Pitts was a great help to me and my father in my buying process.

Always remembers me

The Service Advisor always remembers me when I come in and also remembers any issues I've had with my vehicle. I really appreciate the personal touch. I feel that he is totally honest with me and that I'm not getting ripped off and having work done that is unnecessary. He does an excellent job.

Great Deals, Great Service.

I purchased a 2014 Ram 1500 from here and my Salesman Tommie Gosha made it a quick and easy process. Got a good deal too!

Fernando Pitts

Fernando Pitts was very helpful with the buying process he exalted all options and helped find the right vehicle for our needs. Very knowledgeable of the product he made sure we found what we wanted and we're happy with our decision. From walking into the dealership to driving off with our car. Mr. Pitts was very professional, helpful, and answered all questions we had in regards to our purchase. I would definitely recommend Mr.Pitts and will be back for future purchases.

Fernando Pitts Jim Burke Hyundai

Salesman Fernando Pitts was an amazing salesman In fact this was my second purchase from him. I'm very pleased. He will listen to your needs and put you in the best vehicle for your situation. I love my new 2016 Hyundai Azera. Very upscale, the note is reasonable, all the buttons and gadgets equipped, Bluetooth, and back up camera. I love it. If anyone is looking to purchase a vehicle make sure you check out Fernando Pitts at Jim Burke Hyundai he'll get you taken care of.

Great service!!

Mr. Fernando Pitts is awesome! Got me in the car I wanted with affordable monthly payments! Will definitely recommend him to others!

Wonderful Experience!

I was referred to Jim Burke dealership and it was everything that I expected. There wasn't a long wait and I had a great salesman, Luke Black.He had a great personality and remained enthusiastic throughout the entire process. He made sure that every question was answered and assisted in every step of the choosing process. I would recommend this dealership and this salesman to anyone looking to buy a great car!

Great Service

Mr Wendell Williams was very courteous and informative. I am checking out options at different locations. However, if I decide to purchase from Jim Burke I will work with Mr. Williams.

Great service

Had a great experience thanks to Wendell Williams he made sure we got what we needed for our car needs.

Thanks Fernando Pitts

My car buying experience this go around was stressful until I went to see Fernando Pitts. Some bad things happened to me and I was screwed out of 500 dollars at a buy here pay here lot. I told Fernando what I had to put down and he assured me he wouldn't take all my money. I enjoyed the experience with him, and will not buy a car from anyone but him. I can't stress how bad my situation was and for me to drive off in a car at all was magic. Thanks again for the experimence.

Ms. LROBINSON

The staff at Jim Burke made my buying experience fun and easy! I've purchased 3 vehicles from Jim Burke within the last four years, and this is the only place i'll buy a vehicle. I would reccomend Jim Burke to anyone that is in the market to purchase a new or used vehicle. They also have the most quality vehicles that have required no maintenance other the routine maintenance that a vehicle requires. I LOVE JIM BURKE!!!

Great service !

Buying my first car on my own was a easy breeze and great experience. Fernando Pitts did everything in his power to get me a car in my range. His customer service is above excellent, he even picked me up with my brand new car. If you want great service go see Fernando at Jim Burke !

Very professional and honest salesman

My salesman, Wendal Burks went above and beyond for us to make sure we got what we were looking for in a Truck. Jim Burke Automotive is the only place I'll ever buy from. Very professional group and will definitely recommend to all my friends and family.

Great service

Great establishment. I've bought two vehicles from Jim Burke. Wendal Burks was a great help. Ask for home if you go to Jim Burke.

Lease of Genesis from Mr. Tee Thomas at Jim Burkes

My Tee was excellent in the way he presented himself and I was totally impressed on how thorough he was in making sure I understood everything. More importantly Mr. Tee went beyond the call of duty in making sure all my needs were met. I have already begun to recommend people I know that are considering making a purchase to give Mr. Tee a call. I'm ready to do business with him any day.

"I will always bring my car to you guys"

Yes,I really want to say thank you for your great services.I had emergency on Friday April 22,2016.My brother was in St.Vincent hospital emergency room.Your shuttle service got me there right away.Your services rock.Thank you I will always bring my car to you guys

"It's the staff"

John Morris and Rusty Pickle do a great job and are very helpful to the customers. I have followed them from dealership to dealership since 2000. It's the staff that makes a return customer not always the deal.

"Level of excellence"

Jim Burke gives a level of excellence ,quality and additional service that is not found in almost any industry in this modern day. Thank you

"I keep coming back"

Doug and the great work is the reason I keep coming back... But mainly because of Doug, he kept me informed of the work being done, told me what all was done and repair, and what to expect in the next couple of weeks. He could not have been any nicer! That makes a big difference when you're spending that kind of money for car repairs. And I really appreciated the guy who used his personal vehicle ( I did not catch his name but he had a brand new Dodge Durango) to drop me off at work . Thank you!

"Experience was excellent"

Just want to say that my experience was excellent. I brought my vehicle in before closing and I thought my car would be there for couple of days but it was ready the next day. Thanks guys for making me feel like your first priority.

"Listened, took initiative & did the right thing"

John was very helpful to take the initiative more broadly and make me aware of other service interval items. This is my daughters car who is away in college so thinking thru the service comprehensively was very helpful to me as time was going to be a problem back and forth. So by exchanging voice mails which also was efficient I decided to take care of it all at one time. Related to that he mentioned in his comprehensive voice mail that it was time for tire rotation and I informed him that I have lifetime rotation at SAAB down the street. I left him that return message but said go ahead with the rotation.I picked up the car at lunchtime after arriving unannounced that morning that is unexpected quick service that was very helpful for my schedule. The biggest deal is he exceeded my expectations by not charging me for the rotation when we really didn't "talk" but only exchanged voice mails. He didn't have to do that but it was a big, big deal much more than $20 that somebody listened, took initiative and did the right thing and just took care of it. Totally unrelated and John did not know this but I purchased another 2014 Jeep Grand Cherokee for my youngest daughter last Friday from your store around the corner and it was totally coincidental that the idle child would arrive home Sunday afternoon giving me the window to knock out service on her car. So all in all we've had a really good Jim Burke Jeep experience and will tell others.

"Best Service Advisor"

Mr. Cruse is the best service advisor I have ever met . I enjoy working with him!

"I will always drive to Jim Burke downtown"

Great customer service always! I have sent several of my friends to Jim Burke to purchase their new cars. Even though I live in Sylacauga I will always drive to Jim Burke downtown for all my car service needs!!!!

"best salesman I have encountered"

Jessie Leonard was the best salesman I have encountered at a car dealership and I have encountered several in the last few months. I feel like he truly was trying to work with me to get me in what I needed and wanted. Huge thank you Jessie! I love my new car!

"They are THE best!"

When I need a new vehicle, I will shop at this dealership and it will be because of the service department. Most of my dealings have been with Dylan and Wayne. They are THE best!

"Thanks for everything"

Thanks for everything. I am especially thankful to Mr. Wayne Key. He was so kind. He communicated very clearly. He arranged and scheduled everything so fast. Perfect. Thanks again.

"Excellent Customer Service"

The technicians, Wayne and Tom at Jim Burke Nissan are excellent service advisors and they always provide excellent customer service and are very knowledgeable about the Nissan products.

"Fair, Honest and Trustworthy"

Your entire sales team were fair, honest and trustworthy. Our purchase was sealed with a handshake and, unlike some other Dealerships, you honored the handshake and made the whole process a pleasure. Leslie was a car-buyer's delight has he traced down a newly traded 2013 X-terra so we could by the car before it became public. GOOD JOB. James Alexander Professor of Art UAB

"Treated me like family"

The service advisors treated me like family. and truth is in the pudding. I will always have my car their when I get that email.

"Early drop-off and complimentary taxi service"

I especially appreciate the early drop-off option and complimentary taxi service to and from work. This is the only way that I would be able to continue getting my car serviced at Jim Burke. Thank you for making that service available.

Poor customer service.

We contacted dealer twice to make sure they knew we were traveling 100 miles, what time we would arrive and to confirm the truck was available for us to drive... We got there at 10:15. Truck was loaned out to someone who had bought a new truck and was having something installed. They didn't get it back until after 12pm. We test drove it, even decided we liked it and made them an offer. They countered with a price higher than the price they advertised. No thanks.

"I wish I had come to Jim Burke first"

I'm visiting Birmingham from New York and I've had my car serviced at Serra, Benton and now Jim Burke. I wish I had come to Jim Burke first. Friendliest and most efficient service advisors and cashiers of all three dealers.

Unprofessional

Very Rude. I felt the sales representative was very unprofessional. This experience made me stay away from this guys.

"The Service is Quick and Efficient"

I work downtown and so this is very convenient and easy to just drop off my car for a scheduled service or oil change. I'm able to drive off, drop off the car, and be off to work in minutes. Per my choice, I just walk to work but I am offered a ride to work. The service is quick and efficient. It is worth buying a car from Jim Burke for this convenience.

"He calmed my fears"

Wayne was very helpful to me. He calmed my fears since I had experienced my car engine turn off for no apparent reason. The mechanics put the car through a battery of test and I requested a change of oil. Thank you Wayne and the Jim Burke Nissan family.

"Very knowledgeable, with a charming personality"

My salesman Jessie Leonard was very knowledgeable, with a charming personality. I will be shopping at Jim Burke for all of my car needs, and I have already recommended my family and friends to shop ,with Jim Burke ,Birmingham, Al . Downtown

"Thanks for the great service!"

Not only did I get a quality repair, I came to pick up my car and found it washed and cleaned inside as well. Thanks for the great service!

"kind and very understanding"

I would like to personally thank Wayne. He is a great guy with a great personality. He was kind and very understanding each time I called with any questions or concerns. He also helped by being compassionate about all of my many questions and concerns.

"servants heart and it shows"

Wayne has a servants heart and it shows from the time I stepped out of my vehicle. In a time where great customer service is hard to find, I found it in the service drive because of that great worker. The others never said hey to me, and when I attempted to engage them, one of them started to play on his phone. I am a business owner of a business that has been in Birmingham for over 26 years, I have survived on the relationships that I have retained from serving customers with integrity and excellence. I really cannot praise Wayne enough. Thank you guys!

"She went the extra mile"

Ms. Barbara Cook was our self person and she did an excellent job in working with us to get the car sold. She also took care of getting the car detailed because it has an oil spot on the driver seat and someone had spilled a beverage in the back seat and had soaked into the carpet. She made sure of of this was clean for me. Very personable sales person. She went the extra mile to make sure that all was done correctly.

"Kudos to them"

I was very apppreciative of my service. I was in dire need of a battery for my car and even though it was almost closing time the service tech and the manager both made sure I had what I needed. Kudos to them

"with even more features"

I was looking for a car with all the features of my 2015 JEEP Cherokee but not the high end interior and cost. Jimmy and Billy managed to find a brand new Rogue with even more features than my Jeep! Plus, it is a nice, new color rather than the black and white paint choices of most the dealerships in Alabama.

Service Writers in the Subaru repair

I have witnessed the service writers yelling or belittling the auto techs in the area where you drop off your vehicles on two separate trips. I consider this unprofessional and demeaning. I wonder what goes on behind the scenes. I will not return. Below I checked yes I would recommend the dealership because of the service i had when I bought the car. But NO i will not recommend the service department because of the service writers. The service repair work I had done was fine, no complaints, but the service writer was arrogant and very belittling to the employees.

"so nice and honest"

Mike Ganey is wonderful, I have never in my 42 years dealt with someone so nice and honest. He treated me like family. I totally recommend him and Jim Burke to anyone and I will continue to buy my vehicles through Mike and Jim Burke. Mike never treated me less than because of my credit, he put me in a great car at a wonderful price.

"We Will Always Use Them"

Jim Burke is a Great Auto Company,We will always use them the Service or Vehicles and Also Buy all Our New Vehicles there TOO LOVE Y'ALL Get up the GREAT WORK!!! SERVICE AND SELLS THEM!!! Loved working with Ms. Barbara D. Cook on Aug 14th Trying to buy a New Car.We could not get the deal done at this time but we will be back to make a Purchase SOON!!! Thank You and GOD Bless Jim TEAM!!! Mark L. & Ruby J. Hargrove Smith!

"One of the Best"

GM, Wayne is one of the best costumer service rep. I have met in forever, he's very polite, very knowledgable about the information he's informing you about, very patient, his personality & smile is awesome, over all I would definitely give Wayne a 10+ THANKS WAYNE!!!!!!!!!

"That is what I call excellent service."

When I bring my car in for service everyone is very pleasant and professional. They keep you informed if there is something then needs to be done to the vehicle in addition to what you actually brought the vehicle in for. That is what I call Excellent Service. The waiting area while you are having your car serviced is very clean and comfortable. Keep up the good work.

"above and beyond my expectations"

This was the best car buying experience I have ever had. Tommy Gosha went above and beyond my expectations.

"Superior and very professional"

Everything went perfect. Thank you Jay Blake for your sweet demeanor and beautiful smile; He did not put me or my son in a rush situation. And for that I was grateful. Because we had my ninety year old mother with Alzheimer with us. Other members of the Finance Team were superior and very professional. Good Job! Good Job! Ms. Jacqueline Jackson & Charles Jackson

"I couldn't be happier!"

I selected Jim Burke Automotive Group Service because of the outstanding service I had received there in the past. I am not disappointed that I made this choice. The repair on my 2009 328i BMW was quite extensive. Throughout the whole process Steve Talley kept me apprised of the repair progress and of my options. He was professional, accommodating, kind, and personable. I expected good work, but in the process I received excellent service. I couldn't be happier with the way my car looks. Thank you Steve and your service group. Sincerely, Dianne Thrash

Great Service and Repair!

Great cust service and great repair service!!! Don M and Philip B Thanks!!

"Honest"

Mr. Willie Williams was very patient, consistent, efficient, and caring to my situation. I would definitely recommend him to anyone looking for a car and wanting "honest" service. I appreciate his hard work and will be returning to him to purchase future cars.

great job

You have done a great job for us, keeping our Buick LeSabre in good shape for almost 19 years and still going. Thanks.

Excellent Service

Bought a 2014 Ram 1500. My Salesman Tommie Gosha Jr. Worked with me from start to finish. The vehicle I had my heart set on was not in stock but they ordered one that was even better and charged me close to the price of the one I wanted.

wonderful experience

chris scoggings represented jim burke in the highest standard,and everyone I meet I recommend him and jim burke,also the others at Hyundai was very friendly and nice my hats off to them all a wonderful experience

great communication

Been talking to Tish and my daughter is coming up to look at the vehicles thanks for Tish for keeping in touch with me

Excellent

Excellent service and very prompt! Thank you so much!

loving my car

Waiting on my book manual, my extra key. But everything else was great, this is my third time purchasing a car from Jim Burke. Thanks

excellent customer service

I was very please with gary. He walk me through the steps and gave excellent customer service. i will definiely recommend him to other people.

Thanks

You all was AWESOME>>> I am referring everybody I know! Thanks :-)

Thanks

Great Staff and Crew. Thanks Guys !!! STEVEN WALKER

Thank you

Thank you..... Comment left by T.J. from Birmingham, AL

Exceptional

Post sale service was also exceptional; Jordan and Craig, along with Antonia, have been awesome. Thank-you.

Great experience at Jim Burke Hyundai

I just wanted to write and tell everyone about my incredible experience at Jim Burke Hyundai. My husband and I have been in the market for several months looking for the right minivan for our family. Brian Christopher worked patiently with us and we found the perfect minivan for our needs, a 2011 Honda Odyssey. It took a while to find one that met our "demanding standards" but he stayed on top of it and got us exactly what we wanted and at a very fair and reasonable price. Their financing was very easy to work with too. Brian shopped around to get us the best deal from the banks and we got a great rate. I'd recommend Brian and Jim Burke Hyundai 100%!

great experience

Thanks Anthony Harris and Tee Thomas great experience for me and my son.

Thanks!

Thanks Roland & Veto! - Michael Lansing Allbritton

long time customer

The gentleman in the service dept have always gone above and beyond for me I appreciate them for all that they do. I've been visiting Jim Burke for 5+years and Morris has always treated me with nothing but kindness.

KUDDOS

After scanning the lot for days and getting discouraged, we ran into Mr.Tony Finley in the Birmingham offeice. Tony noticed us greeted us with a sincere smile and took ownership of the customers that were placed before him. Mr. Finley did any excellent job, he worked patiently with us to make sure that we were satisified. Even after singning the parers and running into a small minor problem, he made sure tha things were done accurately as possible.Tony displayed exceptional customer service skills and I we really appreciate him.

Outstanding

Outstanding customer service. Very helpful and friendly staff. Highly recommended.

great service

Great service from Craig Collier! He knows me and knows my vehicle.

Very professional!

Very professional! Comment left by B.F.M from Birmingham, AL

extremely help

My service provider was extremely help and tremendously nice

excellent

Edward is very excellent in his role as my service associate I will continue to bring my carto Jim Burke service center.

excellent salesman!

Vedo Hill is a excellent salesman! He was not pushy nor did he rush me and he took time to explain everything for me! I will be referring him to other people!!

first purchase

This was the first thing I ever bought on my own and Mr. Anthony walked me through it.

wonderful

The service that I have received with Jim Burke has wonderful. I would certainly purchase another automobile from you. Thank you for the great service that I have received.

Thanks

Thanks, Mr. Willie Bibb and staff !! It's been a pleasure doing business with you ! First, my wife new Rav4 and now my Tacoma less than 6 months ! You guys work !

It was a hoot

It was a pleasure working with Dwight. Rather than send me around the corner when we realized I had stumbled into the Nissan store looking for a Subaru, he put me in the car and took me to look at Subaru vehicles. He was professional in his dealings and exercised get restraint and patience as I waffled back and forth between a used and a new vehicle. I felt like it was important to him that I got the vehicle to best suit my needs. Thank you Dwight for an overall rewarding experience.

the one and only place I purchase

It will be the one and only place I purchase any and all cars or trucks from in the future, also will continue to refer family and friends. Thanks for the awesome service since my purchase February 2013, my sister also purchased one the same day.

Good Job

you had a great selection of new and used cars. we were looking for a Chrysler 300 and found what we were looking for.Your salesman Jimmy Key was a great help and very knowledgeable on the car we were buying and just an all around nice guy.Thanks to all the staff that helped us.

service was great

Although the service was great, I have a problem with only having one key to my used vehicle. Because it is a push-start it would be expensive to have a key made for it.

Give Her A Bonus!

Sequoyah Was Excellent, Give Her A Bonus! And Promotion

extremely happy

My husband and I are extremely happy with our salesman Toney Finley. We felt like we where is number one priority , he called when he said he would , he kept us informed on everything. I was probably not the easiest person to deal witrh but he went above and beyond to make me happy. we where also speaking with someone from another dealership and our deciding factor was all because of Toney Finley , I am serious we went with Jim Bourke for two reasons the main reason was Mr. Finley and the other because he worked very hard to keep the payments and to find the car with the things we wanted in it .

Toney Finley best service anywhere!

I am so happy with my experience with Jim Burke and our salesman Toney Finley was the best salesperson we have ever dealt with. He made us feel like we where his number one priority, he called when he said he would any demand I was stuck on he went above and beyond to make it happen. we where talking with another car dealership and our deciding factor was the service we got with Jim burke especially with Toney Finley. C Hawkins.

honest and straight forward

Also would like to mention Mr.Vedo Hill who provided excellent service and made our vehicle purchase as easy and possible. Mr. Hill was honest and straight forward about the whole process.

most professional

Jerry Armstrong was the most professional automotive sales person I've dealt with. I've been involved with many in the last 50 years. Charlie Pruett

One of my better car buying experiences!

Both the salesman as well as the sales manager were very professional and excellent to deal with. I would say one of my better car buying experiences!

Used Vehicle Purchase

Reginald Coleman was absolutely fantastic! He worked with my Mom and I and made sure that we got exactly what we were looking for! You have a stellar employee on your hands in him!!! I've already given his card to people and told them to contact him for help with a car! Really appreciate what he did for us!

My overall expereience was good

My overall expereience was good. Although I am happy with my purchase I wish I could have seen more inventory in my price range. I felt limited at what I could purchase. Also the amount of time I had to wait for the detail crew to get done was horrible,We waited almost an 2 hours.

I do NOT Recommend this dealership!

I visited this dealership on two different occasions. What prompted my visit was the close proximity to my job and the list of other things on their website. I decided to complete a credit application ahead of time on the website to determine what I could qualify for. I received as a number of calls and texts from several different salesman. Of course, they wanted to know when I would be able to come in for visit. I went the next day and meet with one of the general managers. He was trying to steer me to a certain car which I had no interest. That was one red flag..don't steer customers, found out what their needs are first. Next, one of his salesman tried to steer me as well and I explain that I was interested in another make car. So finally, he decides to show me what I want. He was trying to rush and we took a test drive around the block. This was not enough for me to determine if I wanted this vehicle. I wanted informed him, I wanted to see what the numbers look like. Of course, it was not what I was looking for- too high monthly payments and killer interest. I told him that I would wait on this decision to have my credit improve. He was very pushy and I decided to walk out of the dealership and have him drove me back where my car was parked. This salesman continue to speak and say- how do I ever think my credit is going to improve if I don't purchase. Like really!! Then he had the nerve to insult my current mode of transportation which is over 15 years olld and say, " Why do you think your car is better than 2014 Nissan Altima and I quickly said because " It is paid for"? I never dealt with such a rude salesman. After about a week, I decided to give this dealership another try but at the pre-owned lot because I had my own financing this time. My experience went a little different but same outcome. I went to look at few vehicles and test drove them. I wanted to negotiate a price with them since I had my own financing but they did not accept my offer and this was on the last day of the month. The salesman did not try find another vehicle that I was interested in for my price or anything. He mention that people buy from them all time since they are the main dealership in the Downtown area. About 10 days later, the car that I originally wanted price drop down to what I was asking for. I contacted the same salesman about purchasing and he informed that he could not sale to me since I was not financing with them. So at first, I could purchase the car and now you don't want to sale to me...who does that. These are the most rude and arrogant salemans that I have met. Go somewhere else to be treated like a customer should be. I highly recommend Tameron in Hoover because there is where I took my business.They have earn my business and I will continue to buy for them. By the way, don't worry about receiving a free $25 gift card from Jim Burke for a test drive because they will never send it to you.

Poor Customer Service

In my case, this dealer does not offer diagnostics and repairs on the used cars they sold me. Additionally, two hours for a simple oil change is deplorable.

What a sorry dealership

We found a used truck on there website.called the dealship they said they had it made an appointment to go look at the truck the next day .then drove 2 hours to get there.along the way the salesman called to tell us to tell us if we needed directions he could give then to us .then he said he would try and have the truck setting there when we got there they informed us that a had somebody else on the truck and had been working with that customer for 2 days .then the salesman took us and showed us other trucks .when we found one we liked and told them we had a trade in a ford f25o super duty xl crew cab 2 wheel drive when they appraised my truck they wanted me to fill out a credit app when we told him we wanted to know what the trade in value of my truck was he's said 4500 dollars we told the they were crazy and got up and left I wouldn't buy a vehicle from them if they were the last dealer ship on earth they lie to u to get there and then low ball your trade in and try to make you buy something they are liers and crooks

Everything a car salesman is rumored to be

I just left the dealership and then received a call asking how my experience was. They have now reassured how low car salesmen rank in the world of trust. My son came down yesterday around 2 and drove a Nissan Altima they had and salesman Mike Ganey was helping him. My son told him we were going to buy the car and he said he would clean it up and put a sold sign on it and we told him we would be there as soon as he got there this morning. We called and he was not there and once he got there we told him we were on the way. He let us drive all the way down there without telling us that the car was already sold and while he was explaining his sorry excuse he had the professionalism to take another call - we walked out. This guy Mike is everything a car salesman is rumored to be.

Will nickel and dime you, then send in lawyers

AVOID THIS SHOP. I took my wife's car to Jim Burke back in March. We got an estimate that was about 30% less than the competition because they said some work would not need to be done to get the car back in shape. Because the insurance company priced the work on needing everything, if we could cut corners, we could cut down on our deductible. Jim Burke did the additional work anyway, without running it by us. When we got the final bill, which was 50% higher than we were originally quoted, we complained because we had no knowledge that the additional work would be performed. We reached a compromise. I even remember saying, "I want to make sure this is it. I don't want to get a phone call in a few weeks saying that there's something we missed." It didn't take them a few weeks, it took more than 3 months for them to realize that the insurance company had not paid them enough, so they call me and tell me I owe them $900. When I tell them that I can't pay the full amount, they told me that they were sending the account to collections for processing. Avoid this shop. They don't hold to their estimates, they do unauthorized work, and they then come after you months later because of an error on their end and bully you for something you tried to resolve in the first place.

AVOID THIS SHOP

I took my wife's car to Jim Burke back in March. We got an estimate that was about 30% less than the competition because they said some work would not need to be done to get the car back in shape. Because the insurance company priced the work on needing everything, if we could cut corners, we could cut down on our deductible. Jim Burke did the additional work anyway, without running it by us. When we got the final bill, which was 50% higher than we were originally quoted, we complained because we had no knowledge that the additional work would be performed. We reached a compromise. I even remember saying, "I want to make sure this is it. I don't want to get a phone call in a few weeks saying that there's something we missed." It didn't take them a few weeks, it took more than 3 months for them to realize that the insurance company had not paid them enough, so they call me and tell me I owe them $900. When I tell them that I can't pay the full amount, they told me that they were sending the account to collections for processing. Avoid this shop. They don't hold to their estimates, they do unauthorized work, and they then come after you months later because of an error on their end and bully you for something you tried to resolve in the first place.

Never again!!!!

What a joke! They gave me a price online and then raised it once I got there! Don't fall for it!!!!

Possible Used Car Purchase

went in looking for a used car (used VW Beetle) that I had seen advertised in the inventory; was greeted graciously, the gentleman took my description of the car; came back and discussed the car's location with another rep; I was then told that the car was in a body shop because a window had a defect. They took my name and number for contact when the car was ready to be seen. Very friendly.

Poorly run business

I did not rate the quality of repairs, because no repair was done this time. Service rep Craig told me to bring the car at 12:30 for simple oil change, said it would be about an hour. Well, at 2:30 was told my car would be next on rack. Just another poor showing. When I called the service manager to complain and told them I had problems with the service before, I swear his response was, "so why did you come back?". This was the second car I bought new from them. When the car had about 20K miles on it one Friday, they called and told me they were not going to be selling that brand of car any longer, and that if I wanted any warranty work done I had to bring it the following Monday. Said beyond that date, I would have to take it to Atlanta for warranty work. They should spend as much money on their service department and making people happy as they do on running those stupid commercials non-stop. The sale never ends, and the service never starts. Would never, ever, under any circumstance purchase another car from Jim Burke. We would all be better off if they went out of business. Go elsewhere!

Bad experience do not buy anything at this company

This company advertise free oil changes for life of the car. Please read the fine print. If you do not complete all the maintenance the oil change is voided. They also increase the amount due at the maintenance for example for the 15,000 miles service the require a fuel injector cleaning but the handbook recommend this to be done at the 30,000 mile inspection. They have increase the amount of maintenance require to make more money. PLEASE READ YOUR HAND BOOK DO NOT TRUST THEIR SERVICE TECHS.

They lie from beginning to end

We have been having financial issues due to a move, and exes. I explained this to the first sales person I spoke to at Jim Burke. He said it is not a problem at Jim Burke, and told me to fill out a credit app and he would get back to me. I received a call the next day telling me I was approved for a $28,000 loan with zero down as I had put on the application. I could not believe it, so I called back and spoke to a finance rep. He told me the same thing. I asked him how this could be, and he said Jim Burke does so much business with banks, "they have extra leverage in these situations". He told me all I had to do was talk to my sales person, and schedule a time to come in, and drive my car home. When I called back, my sales person, Aubrey Witt was down right rude. He told me I shouldn't be looking at used cars, because there's no such thing as depreciation, it's all made up by financial people to make news. He claimed he's been in this business for decades, and I should listen to him, not news people. After arguing the point for 15 minutes, and knowing I was right, I called back and spoke to Charlie Wood the sales manager there. He and I spoke for about 10 minutes, he verified that my credit was accepted at the terms mentioned, and gave me another sales person, Jimmy Key. I spoke to Jimmy, who told me he didn't know what Aubrey was talking about, since they don't run credit until you come in for a particular car, but they would have no problem getting us credit with 0 down. I told him my credit score number. We went in about a week later, and he asked for our driver's licenses so we could drive the cars we were interested in. He asked how much we were putting down, and I told him zero, like I had told him several times before on the phone, and in email. He walked away to make copies of our ID's, and was gone for about 15 minutes. He came back and said we could get credit, however we needed to put down a minimum of $3000, and it would be "in house financing". I told him it would be zero down, and he said they couldn't do it. I wasted a trip to Birmingham, and Jimmy laughed as we left the dealership. It's not only the sales people that lie, but their managers, and their finance reps. Be careful, and shop elsewhere to save yourself!!!

High Standard For Customer Satisfaction

Jerry Armstrong was the Jim Burke Automotive Used Car Center representative that worked diligently to find the used T100 that I was looking for. His high standards for vehicle condition are much appreciated. He was pleasant at all times and always had a good answer for all my questions. In the future, I will certainly return to Jim Burke Automotive for my used vehicle needs.

Be very careful before signing!

The salesman that I worked with was very courteous and helpful, but when it was time to give me concrete numbers thats when the trickery started. The salesman would go talk to the sales manager, who would scribble some numbers but would not give me a final price. In the end the starting price was more than I was quoted, but it was late when I signed and I just rushed through the process.

Smoke and mirrors

I went to look for a used car and trade in my current car. One dealer was very nice but couldn't be forward with any numbers... I tried a different sales person within the dealership and he proceeded to tell me I need a newer vehicle to carry the negative equity. I told him to run some numbers and call me ASAP.. It has now been 3 weeks and many phone calls with voice mails to him and nobody has returned any back. Would not suggest them at all!

Took a while to find the model that I wanted

I had wanted a simple base model Nissan Versa with a standard manual transmission, but that model seemed to always be unavailable. Jim Burke did ultimately find me a more expensive Versa model. Although the car cost more that I had wanted to pay, I am still pleased with the car, and the staff at Jim Burke has called several times after the sale to see if I was satisfied with the car.

Be careful

Please be careful about signing papers at the dealership without the car being inspected (like they promise). That's what happen to me but the dealers were great to inform me and not sell me a lemon...thanks Jim Burke. I will be back!!!

feel cheated and lied to

if u have not so good credit one of the saleman will tell u he can get u approved no problem what a lie that is all it has been is a problem i found the car i wanted was told to go up on my down payment and i did and my payments would fit were i wanted them however when i got to the dealership they wanted more money down than what was agreed upon i could never get the salesman to give me a exact price on vehicle when i did finally get the price it was over a thousand more than what was on the internet when i confronted the general manager about this he told me the bank tells them what to sell it to a person for that he could not sell it to me for the price on the internet unless i went through my own bank i also find the car at another dealership for three thousand less and they would not do the 150% price match as stated on their website so in all JIM BURKE IS A BIG RIP OFF SO BUYERS BEWARE OF THIS DEALERSHIP we all work hard for our money and we should never let someone like this business try and take it from us they way they tried to take it from me

Great Customer Service

I arrived at the dealership and was greeted by Mr. Williams and my van was pulled around front so I could inspect it and give it a test drive. Mr. Williams was very professional and within a few minutes, I drove off the lot in my new van as a very satisfied customer.

Sales

Came to dealer to buy used Dodge Caravan. Was told vehicle could not be found and was probably sold. That was lie number one!! Commercial on TV said 5,000 over what your car was appraised at. Lie number two!!!! Was given a total run-around and totally dis-satisfied!! You not only lost one sale, but we were going to buy a Huyandai too!!! Do not buy here!!!!!

Subaru Firmware upgrade

I brought my 2006 Forrester into the service dept. on Saturday (10/09/11) morning and to my surprise there was only one person ahead of me. Craig Barnett was my service advisor and in less than a few minutes he had all the paperwork ready to send me car to the back for the upgrade. We spoke for awhile and I found him to be a welcome relief from other dealer's service people. He was cordial, friendly, a down right nice person. He told me how long it would take to finish and it was done when promised. He is a credit to your dealership, and because of him I will be returning to have my service done at Jim Burke Subaru.