Jerry's Mitsubishi

They lie about their loyalty program

I bought my car back in 10/2015, I want to Jerry's Mitsubishi because they were running a special and they had the car I absolutely loved. I have a 2015 Mitsubishi Mirage. The Loyalty program that they were running was free oil changes for Life free tire rotations for life free car washes for life and free tires for life as long as I had to take my car in every 3000 miles and have the oil change and have them rotate my tires. Mind you my car is only at little over 9000miles. I got my first oil change for free and my second oil change for free when I made my appointment women had my oil change done they wanted to charge me so I went and spoke to a manager. And he's going to tell me that they never ever offered appointment for oil changes for life I told him who the person was that sold me my car his name was Tim. The manager of the Jerry's Mitsubishi on Joppa Road basically told me that there's nothing he can do because Tim no longer works there because he got fired so he cant even ask him. Mind you when I picked out and bought my car I was not by myself I had two other people with me. The manager of the Mitsubishi on Joppa Road did not care about me as a loyal customer. And basically gave me the 3rd oil change free to get me out the door. The manager of that place is not welcoming told me an a nasty tone to go home and look at my paperwork bc there is nothing that says it in writing so then dont have to honor what i was told by someone that dont even work there anymore. I was appalled by the way he handled the situation he didnt even get out of his chair tell me his name say he was sorry or the inconvenience

HORRIBLE AUTO WORK AND AWFUL CUSTOMER SERVICE

I HAVE BEEN GEMITSUBISHI VEHICLE SERVICED EVERY 3000 MILES, SINCE I PURCHASED IT NEW FROM MITSUBISHI MOTORS IN 2003. I NEVER HAD PROBLEMS WITH THE AUTO SERVICE UNTIL A YEAR AGO. I WENT TO GET THE CLINGING SOUND COMING FROM THE FRONT OF MY VEHICLE FIXED.. THEY IGNORED THE ISSUED AND FIXED THE WRONG PART. AFTER I PAID $1368.00, I HAD TO COME BACK TO THE SERVICE DEPT. 3 TIMES IN ORDER TO GET THE PROBLEM RESOLVED. IT COST AN ADDITIONAL $236.00. HOWEVER, 3 DAYS LATER THE PROBLEM CAME BACK. I REFUSE TO BRING IT BACK TO THE SERVICE DEPT. TO TALK WITH THE RUDE WOMAN CUSTOMER SERVICE REPESENTATIVE AT THE AUTO SERVICE DESK, IN WHICH I HAD THE MISFORTUNATE OF DISCUSSING MY VEHICLES ORIGINAL PROBLEMS. I TOOK THE VEHICLE TO SANGS AUTO AND HE DIAGNOSED THE PROBLEM IN 1 MINUTE...IT WAS THE STRUT AND BALL BEARINGS..STAY AWAY FROM MITSUBISHI MOTORS

Outlander Key and Fob not a problem !

Called them since we had lost a key to our Outlander, they had the Key and Fob in stock and were very professional. They had the key cut by the time we had the car towed in and the tech went to work right away to get the program done. By the time we got there the car was done Way to go !

A Smile Goes a Long Way

I just recently took my moms car in for routione service and was thrilled on being greeted with a smile. It does go a long way! #JerrysMitsubishi

Quick and Helpful Service

I am constantly on the go so I need to have my oil changed pretty regularly. When I do get it changed, I need it to be changed quickly. I was able to make an appointment for a lunch hour I had free and they were able to stay true to my allotted time slot. Exactly what I wanted.

Service Dept.

I have 2 outlanders I bought new.1 is a 2003 and 1 I bought from Jerrys a 2012 I purchased in 2013.I felt they had a good sales dept. and good parts dept.I feel the service dept. has changed in the last year since Scott and others aren't there any more.*I might just try the chevy service to see if they know more about my car than the Mitsubishi service does.

AVOID AT ALL COSTS IT WILL SAVE YOU HEADACHE AND MONEY

All I wanted from the start was for my vehicle to be diagnosed and fixed properly. I have allowed Jerry's Service Department a generous amount of attempts to fix issues. Instead I got to waste my time off work and thousands of dollars due to service department negligence. I continually received the run around, lied to, and my vehicle was (I am assuming accidentally) tampered with. When I confronted them, they denied any issues (and fixed it without notifying me) as if I would not have noticed. After their obvious decision to disregard my safety and lie to my face I felt enough is enough and here is a condensed review for now:Questionable Business Practices (in my opinion fraudulent) performed at this Dealership and Service Department and here's why:Purchased a NEW VEHICLE and now have paid thousands on just trying to get it fixed. Service Department negligence is appalling. I had to go to external service departments for diagnosis to provide to Jerry's just so that they can acknowledge, re-diagnose (which they required), and perform work. Tony and staff will talk to you like you are an idiot giving you bogus excuses that make no sense, especially if they believe you are not car savvy (I have confronted them once yet they still talk to me like I'm an idiot, that's when I really started to document).I have also uncovered the fact that my NEW VEHICLE might have been in an accident prior to my purchase (this was never brought up during sale and who would even ask for service documentation on a NEW VEHICLE). Oddly enough (sarcasm) the part that was replaced is in the same spot that I am having issues. Of course I received an excuse when I asked about it and did more digging.I have photo evidence as well as service records from external departments to further reinforce the fact that my vehicle was tampered with by Jerry's Service Department. They deny any work was performed. I have visited 4 other service departments who believe undocumented work had been performed based on their own diagnosis and measurements and my thorough documentation. 1 of those is another Mitsubishi Authorized Dealership / Service Department. I have compiled a 100+ page document in regards to my vehicle. These documents include photos (with GPS, date, and time), all service records, and very detailed testimonial. In the near future I plan on releasing these documents. This way everyone can judge for themselves and see the amount of headache I had to endure in my attempts to fix my new vehicle.If something smells fishy from this service department, it probably is. Take down notes, take photos (before and after), anything that will help you because they will only give you a vague service record. Even if you ask for them to include information they will not and send you off. They'll even send you off in a vehicle that hasn't been fixed properly and dangerous to drive. I got fed up when my safety was compromised and they lied that there was any kind of issue.Hopefully with this post more people who have been honestly wronged will come forward. Their actions cannot be condoned especially when the safety of their customers are at stake. An update with my actions will be posted in a later post.Edit:Tires for life and free tire rotations for life issues. You can read their details by searching for [on google] "Jerry's Mitsubishi why buy from us". Even if you follow their guidelines they still don't do what they are supposed to do. They WILL NOT deduct $15 off your minor or major service interval price. Went through my service documents over the years. Not one deduction on any of my vehicles. That is my fault for not noticing until it was too late. As for tires for life, that is a joke as well. It states, "Any unusual damage to the tires deemed by a Jerrys employed service manager in its sole and absolute discretion, or damage caused by a road hazard or accident, will nullify free replacement tires or credit." Even if you take your vehicle there for every single service you would expect that you qualify.Edit 2: The general public can decide for themselves on what they think of this dealership when the documents are released. Oh and the 100+ pages only include my safety related issues. It doesn't include the other half...yet. I will update later on where these documents can be found.Documents can be found at:Edit 3:The dealership no longer denies that my vehicle has been tampered with. They now admit that a technician had turned a rotor and did not document it in the service record. They also now admit that my vehicle was "curbed" during a test drive prior to my purchase which supposedly only caused a scratch. (All my current issues coincidentally involve the same side of impact). I was advised by the current service manager and technician that they would order stock part to determine if my after market part (advised by NTB during my whole "determine the issue" process to install. Ultimately my wheel bearing had failed at under 12,000 mi. which was causing alignment issues) was the root cause of further alignment issues. The camber bolt put in place adjusts +/- 1.75 degrees. During that last visit my camber went from -1.4 to -3.0 to -2.4 and to -1.9. The top negative range per manufacturer spec for the vehicle is -1.5. The max the camber bolt will allow is -1.75 degrees I will need to have it measured again to see if there is variance (there has been and that is why I have been going back after the work they performed). I was scheduled to visit again for the appointment to install and fix. Upon arrival I was met by the GM and (former) Service Manager. They apparently decided that they would no longer work on my vehicle. During my 3 calls in the morning they had never notified me, as a result I took more time off work to accommodate them. After a back and forth conversation the visit ended with me notifying them that my vehicle is in a worse state than when I brought it in and that I have documentation to support (which was provided by them). The GM stated that he did not care what my documentation shows and told me that the conversation is over. Full details at:customerratings.org

Jesse Hamrick great dealer, great experience

I highly recommend Jesse Hamrick car dealer from Jerry's Mitsubishi. He was very helpful, had a great disposition and made the buying process extremely easy!

Parts department

I needed a motor blower for my 2006 mitsubishi eclipse and couldn't find it at any auto parts store i sent an email to Jerry's and Scott Umberger sent me an email first thing in the morning stating he had the part considering it is above 90 degrees i was so pleased to get that message from Scott. He took care of all my needs and with great customer service if i ever need another part for my car it feels good to know i can now contact Scott at Jerry's.

I went in with my boyfriend to get his Evo serviced....

I went in with my boyfriend to get his Evo serviced. While waiting, we were looking around. I ended up really liking a car and test driving it. I made the mistake of buying on a whim... I didn't price around and bought while I was there. Knowing cars like I do, it seemed like a great deal from the way it was explained to me. I was willing to pay a bit more since I was getting a 10-year bumper to bumper warranty and free tires for life..! Or so I thought... When I went to take my car in for servicing, it was great when I got my first 2 oil changes for free (1 dealership and 1 manufacturer), but when I had to start paying for the services, they wanted to charge me $90 for a synthetic oil change! Ridiculous when I can buy the oil, filter, and do it myself for $40, right?? Wrong... I was told as long as I brought my car in for tire rotations every 3k miles, my tires would be covered up to a certain price. What they FAILED to tell me is that I have to take my vehicle there for every service and pay their jacked up rates in order to get my free rotations and for them to honor my "tires for life" deal! I couldn't believe it... I felt so swindled because even as I was signing the papers, I was told that I just had to maintain the regular services on my vehicle per manufacturer specs. I was never told it had to be done there. If you do decide to buy a vehicle from there (I highly recommend you don't), make sure that you have them knock off an additional $1k off the price and tell them to keep their "free" tire rotations and tires for life... If you can, buy from Jones Junction! Great experience there. If only they sold Mitsubishi..!!! Wherever you buy, do a LOT of research and price back and forth between dealers. Let them bid each other under the table and NEVER let them have the upper hand. Be ready to walk away and it will save you so much money...Don't get me wrong... I LOVE my car, which is a 2012 Ralliart. Service there is absolutely wonderful!!! Just that the sales team explains the agreement differently from how it's actually enforced. I tried to talk to someone about it and was always given the same story. It was the Assistant Manager in Service who actually tried to help me and make things right! If I owned a dealership, I would make him a manager. If it wasn't for him, I would have said forget it and lost the tire deal and rotations just because I felt swindled. The Sales Manager there shouldn't even have a job with his sneaky behavior and poor customer service. I got a better feel at the Mitsubishi sales dept. in Owings Mills.

I removed defective dvd player and give it to them so...

I removed defective dvd player and give it to them so they could replace or repair it. they said they would get back to me and let me know what they where going to do abought this.I have emailed my salesmen tom 7 times.hey replys,keep the faith, I offerd to settle for 100.00 dollars and install a relacement myself.The least they could do is send the one I removed.

Dave was very nice and helpful. He sold me a 2012 Lancer,...

Dave was very nice and helpful. He sold me a 2012 Lancer, and I love it thus far. He let me take it for a test drive and was knowledgeable about the car.

I recently purchased a Toyota MR2 from Jerrys Used Car...

I recently purchased a Toyota MR2 from Jerrys Used Car department and I was very pleased with my experience. I dealt with Nate, Jimmy and Mike and they all made me feel very comfortable. I was treated as a valued customer and they all took a personal interest in me. There were a few minor snags along the way, as can be expected, but they were immediately addressed and I felt as though they were bending over backwards to make everything right as quickly as possible. This was my first purchase with Jerrys and Im glad I made my first stop there.

My name is Nikki Carter I just purchase 2005 Chevrolet ...

My name is Nikki Carter I just purchase 2005 Chevrolet trailblazer the sales Consultant that I had was wonderful I would give him a 10 excellent customer services. I would definely referral to someone in my family when purchase a new or used car from Jerry Chevrolet. Thanks Momoh for your help at Jerry Chevrolet it was a great experience .Thanks again Carter Family

My experience at Jerry's was wonderful. Beginning with...

My experience at Jerry's was wonderful. Beginning with Charles who responded to my I online request. Very attentive and pleasant and informative. My salesman Bob Micelli was informed of all my needs and wants and was ready when I arrived. Bob was very down to earth and very straight forward. He knew so much about the vehicle I was interested in I was pleasantly surprised. Bob was able to locate the exact vehicle that I was interested in even though it was not originally on the lot. The price was EXACTLY what I planned to spend with no fast talk nor mind-games. I totally would consult with Bob again and plan to refer my daughters when purchasing their new vehicles. We have a history of Mitsubishi's in our family and have been very happy and satisfied. Thank you Charles and especially Bob--I am very satisfied!!Rochelle ArringtonMitsubishi Lancer Owner :)

I saw a car online so i came into to test drive it. after...

I saw a car online so i came into to test drive it. after walking around and not seeing anyone to help me we went in. The manager at the desk was seeing if he could find someone to help us. He asked the one guy who got an attitude because he was helping someone. The manager said sorry he couldnt see over the truck in front of him. then he asked someone else nope and someone else. finally someone said they would help us. Honestly i cant see how anyone had a good experience here at all. So i tell him what car we came for he goes and gets the keys and they didnt work so then he tries to tell us this isnt the car i came for. ummmm yes it is, longgggg story short he couldnt find the keys so i could even test drive it. so what ever lets go in and talk about price for when you do find the keys. the whole time my husband and i got like a attitude. i wanted to know about all warrenties so some guy comes over and says we would have to go over to the store on the right to sit down and talk about it. well shouldnt this be in all one place and shouldnt we figure which one we want to get figured. how are you going to give me payments when nothing is added in. and i still dont understand why there is a 1200.00 inspection added on to it. how about i take it to any other shop and get one for 60.00 and bring it back and save 1140.00. i dont except a dealer to wine and dine me to buy for them but some respect and caring wouldnt hurt at all.

I purchased a used vehicle from Jerrys Mitsubishi last...

I purchased a used vehicle from Jerrys Mitsubishi last week and I have to say this was the most unprofessional, unorganized dealership I have ever walked into and will not be back. After waiting a week for a vehicle to be inspected the issues were still not dealt with. I had to wait another 2 days for tires to be replaced (not with the brand I was told would be replaced) then I had to wait another day for inspection and when I picked up the vehicle I had to wait again after I signed the paperwork for the radio code to be resolved that was mentioned 4 days prior to picking up the vehicle. I was told everything was ready and to pick up the truck. These were all issues that I stated I wanted fixed, but nothing was addressed. Then I got to deal with the finance personal (a man) who I wouldnt ever let deal with customers in any business situation. If I asked a question about what I was signing he would give a smart comment or answer in a demeaning manner as if I was stupid for asking. He didnt want to deal with anything/anyone, just wanted papers signed and to push me out the door, no questions asked. I called the managers 3 times and spoke to Nate about the issue thinking this would be resolved. NOPE he never called me back and I had to continue to hunt him down to resolve this. This place should be avoided no matter what the deal looks like, they suck and even Jerrys Cheverolet staff agreed with me and spoke nothing good of the used lot saying Jerrys Mitsubishi doesn't want to fix any issues that come up and its hard to get them to pay for there repairs. Several problems with Jerrys Mitsubishi from the time I walked in the used lot I was left waiting and frustrated.This place suckes, STAY AWAY

After several bad experiences with dealers during my...

After several bad experiences with dealers during my search for a used truck, Jerry's was a refreshing example of how to run a quality car dealership. I traveled from Arlington to Baltimore in response to an ad, and and it was well worth it. Initially, I simply couldn't afford the terms of the finance package they pursued, but my salesman Kris and his managers didn't give up: they tracked down a lender in Arlington that beat both my credit unions in terms, and put the vehicle's monthly payments in price range I could afford. They were patient while I made multiple phone calls to my insurance company to tie up loose ends, and then completed the paperwork and had me in my truck quickly.At no point did I feel pressured to buy, or feel like anybody wasn't being straightforward with me. They told me the sticker price for my vehicle was a great buy, but that they really couldn't go any lower; I independently confirmed (thank you, Droid Incredible), that indeed the sticker price was significantly below KBB value, and my own prior research squared with their position. So instead, they turned their efforts to getting me the lowest possible finance rate and appropriate term. There were no hidden fees or gimmicks, and the vehicle is in great condition. Kris was personable, and I felt I could trust him.I recommend Jerry's- and Kris- to anybody looking for a hassle-free and honest car buying experience.

My name is Christopher. I recently purchased a 2011...

My name is Christopher. I recently purchased a 2011 Mitsubishi Outlander Sport. The car has been great but my experience with your dealership has been awful!!! I am sending you this to make you aware that the LACK of customer service I received has turned me off to Jerry's. I will NOT be attending the dinner and most certainly will NOT buy another car from Jerry's. Before buying the 2011 Outlander Sport our family has purchased 7 cars since 2002. We are good customers and all I ask is that I am treated with respect and the same level of customer service that I give to my own customers! I am an insurance agent and would never dream of being as rude as your staff last Friday evening, 7/15/2011. This is what happened: I scheduled an appointment for my 7000 mile service on Thursday, 7/14/2011. When I initially called I am told I am not in the system.....? This is odd because I had already been in for my 3500 mile service and gave the service department all of my info. I was told it was not a big deal they would take care of it when they did the service. I dropped off my car early Friday morning and got a ride to work from my boss. I received a call around 10am notifying me that the car was ready. I told him I was going to have my boss take me there after work to pick it up. I was about to leave that afternoon and it was 5:25pm. I told my boss to wait because I wanted to call Jerry's because I thought they closed at 6pm and if that was the case I was going to make arrangements to leave the key with a salesperson until I got there. I called the number on your website, 877-455-9164, and spoke to a woman who told me "Oh no they close at 7pm".......I told her my situation and said I wanted to be sure this was correct. She put me on hold came back and said "Yes, 7pm is when they close, you'll be fine." Now I also went on your website and under hours & map it clearly states M - F 7am -7pm. Today, 7/19/2011, I went on before sending this email and it still has the same info. So at this point I say no worries and we leave work heading to the dealership. I get there at 6:30pm and since my boss was in a hurry to make an appointment I told him to just go that I would be fine. I go to the sales desk at the Mitsubishi showroom and spoke to Paul. I tell Paul who I am I get a look like I am an idiot. I explain that I spoke to the person at the service number and she told me they were open till 7pm. He says "they work at the Chevy side and are not familiar with our hours we close at 6pm." I than explained that it also states 7pm on the Jerry's website. To that I get "Really, our website, well service now closes at 6pm." He said let me see if the key is in the back. He leaves for a few minutes comes over very unapologetic and says "Sorry it is not here and there is really nothing I can do" I said my ride has left and I need to get home what can we do.......I am thinking I can at least get a rental car until tomorrow.....I get told "You got a cell phone, right?" I said yes, than get told "Well call somebody to help you" WHAT!?! Who says that to a customer! Especially in a situation where clearly Jerry's has made a change in hours and there is some confusion about it. I am a pretty civil guy, all I needed to hear was "Look we made a mistake, we'll give you a rental to get home and you can come back tomorrow to get your car." That is it! If that is what I am told I am good to go, instead I get "you got a phone....go call somebody"??????? Unacceptable, period. Than I do storm out.......clearly upset and while I am making a few calls hoping I can get help, no one comes out......There was another opportunity to at least say "Hey I am sorry about this........Can you give me an opportunity to make this right.........NOTHING!!! So needless to say I did not have anyone that was immediately available so I walked all the way to a friends house at Doncaster village apartments (a good 3 miles away) who thankfully was home and was able to give me a ride to my house. So I WILL NOT be attending this or any other function Jerry's has nor will I ever spend another dime in a Jerry's dealership again!

my entire experience at jerrys was awesome everyone that...

my entire experience at jerrys was awesome everyone that worked there was so eger to make sure i had been helped there customer service is excellent kris took great care of me making sure i got the best deal and getting me in and out . I had to bring my son with me he is 20 months and the entire staff was so friendly to him and I and made me feel so comfortable there! i would absolutley send family/friends to jerrys!

I first bought my 2010 Evo here and Kris helped through...

I first bought my 2010 Evo here and Kris helped through the whole process. Five months pass, it was time to trade in my 08 Eclipse to for an Outlander Sport. Kris was very friendly and helpful. He was honest and took care of us. It made the whole car-buying experience easy, from the test drive to price negotiation, until we drove the car off the lot. He made sure we were happy and confident with our choice. He even got us the best rate they had. I made the right choice by choosing Jerry's again.

The experience I had buying a 2011 Lancer Ralliart at...

The experience I had buying a 2011 Lancer Ralliart at Jerry's Mitsubishi was fantastic from start to finish.Initially there was some apprehension from me and the friend I brought with me about the price of the vehicle. Our salesman, Kris Beall, worked quickly to allay any concern we had over the cost and worked out a deal that was agreeable for both of us. The transaction was smooth sailing from that point on and after a short wait Kris handed us off to Calib, to finish the finance documents and complete the sale. All in all I felt very satisfied with the service I received at Jerry's. I was kept informed of everything that was happening at every step in the process. At no point was I confused and there was no pressure to buy all sorts of add-on options.I commend the fantastic staff at Jerry's and they can be sure that not only will I be back next time I buy a Mitsubishi but I will recommend my friends.

The Lancer GTS is the second car I bought from Jerrys...

The Lancer GTS is the second car I bought from Jerrys Mitsubishi. (3rd Mitsubishi in total) Im satisfied with the vehicle, dealership and sales department. It was a great buying experience with Kris Beall and Charles Jenkins. Kris is not your typical sales rep and that's a very good thing! Fantastic service from all involved. I've been using the service department for 8 years and they are also one of the reasons I keep coming back. John in service has always gone beyond the call of duty.

Previous to this purchase I only dealt with Carmax due to...

Previous to this purchase I only dealt with Carmax due to negative experiences at traditional dealerships. I hated the games and how long it would take to actually buy the car. Jerry's Mitsubishi was awesome! Kris Beall, the Mitsubishi salesman, was great! I was promised the best deal & I got it! Plus the process was fast & easy! I will absolutely recommend them to my friends and family.

it would have been better if they had more finance...

it would have been better if they had more finance personnel to assist with completing the sale. Other than that it was a pleasant experience. i found a car better than the one that i was looking for and at a better deal. i have never owned a Mitsubishi and i am looking forward in to what it can do.

From the sales rep to the Finance office rep, my...

From the sales rep to the Finance office rep, my experience was literally hassle-free. Plus, they have a great selection of models. From the first visit, I found the car model I was looking for, with the options I wanted. Test-drove it, loved it, financed it and took it home.You should look forward to doing business with Jerry's Mitsubishi. In fact, I found several good reviews on this site regarding their sales personnel, and they were right. I also heard very good comments about their Mitsubishi service department. Looking forward to take my new car for service with Jerry's.

I've been looking for a new 2010 Mitsubishi Outlander for...

I've been looking for a new 2010 Mitsubishi Outlander for almost 2 months and have been to 3 local dealers and several online sites; spoke with countless sales reps who told me I couldn't get what I wanted and tried to sell me something else; until I found Jerry's Mitsubishi online. I told Kris Bealls what I was looking for and he said he would look to see what he could find. I was surprised when I got a call back from Kris within the hour informing me that he had found what I was looking for.Kris was efficient, effective, friendly and thoroughly knowledgeable about the product. He aimed to satisfy the customer; and he did. My experience with Jerry's, Kris and the sales manager was probably the least stressful experience I've ever had at a car dealership. I will definitely recommend Jerry's Mitsubishi and Kris to my friends and relatives. Mitsubishi should be proud to have this dealership and its representatives as part of its organization.

I went in initially to take a look at the last Evo X SE...

I went in initially to take a look at the last Evo X SE on the lot. Having come directly from another dealership that didn't even have the car, I was perfectly happy to walk if the service was not acceptable. Needless to say, Kris was very easy to work with and was comfortable with me not purchasing the vehicle immediately. He worked with me on the details for my trade in and made the whole process flow smoothly. I picked up my Evo X SE a few days later and I have been enjoying driving it ever since.

They were helpful with trying to find a payment plan that...

They were helpful with trying to find a payment plan that worked for us. They were very good at explaining the car. They were very accomodating with time. Overall, they were friendly and straightforward. They put our needs first and tried to make sure we were happy. They were honest and got right to the point.

I was looking for an Evo X, I came in but their last Evo...

I was looking for an Evo X, I came in but their last Evo SE was already sold. Kris looked at other nearby dealerships and found one for me, in the color I wanted too. 1.9% APR was too good to pass and the next day I found myself driving an Evo. I even got cool freebies from them. Great service, Kris gave me updates, where my car was and even got a finance officer to help us without waiting. Good job guys!

This is our third Mitsubishi purchase in 6 months. We...

This is our third Mitsubishi purchase in 6 months. We have come to appreciate the quality of the vehicles produced by Mitsubishi and the ease with which the dealership works with the customer. We are very happy with all of our vehicles and the service invovled. Our salesman for all three vehicles, Chris Beall, was efficient and friendly and we enjoy doing business with him.

I have been a loyal customer of this dealership for...

I have been a loyal customer of this dealership for years. And both Kris and James treated me with the utmost respect. I am extreamly happy with the first class service I received and will return for my next car and all my scheduled maintence. Thank you both for going out of your way to make me happy! Dana Arczynski (proud owner of my 1997 Mitsu Outlander)

Everyon at this dealership is great to work with. From...

Everyon at this dealership is great to work with. From the service dept to the front end sales team, they are very professional. I took my 2006 Eclipse in for some minor warranty work and was checking out the lot when I was approached by a salesperson.I explained that I was in for service and just browsing, Charles said that was great and said that if I had any quesstions to just let him know. Later on, I had a couple questions and drove home with a 2010 Lancer with 0% financing!

This was my first time ever buying a car brand new -- and...

This was my first time ever buying a car brand new -- and I couldn't have asked for a better experience than I had. Kris was very knowledgable and was not aggressive -- seemed genuinely interested in making sure I got the car I wanted than the car he wanted to sell me. I would definitely recommend this dealership and Kris to anyone in the market for a new Mitsubishi!

We found the car on the internet. Kris contacted us and...

We found the car on the internet. Kris contacted us and was more that willing to meet with us at our convenience. We were treated extremely well. The process was relatively quick in comparison to past car purchases. The car was ready when they said it would be. The longest part of the process was waiting to see the business manager to sign the papers. We waited longer than it took to take care of the paper work. This was not the fault of the salesman, Kris Beall.

Charles is a very helpful and understanding salesman. I...

Charles is a very helpful and understanding salesman. I will purchase from charles again.He was informative and gave attention to detail. Charles made the buying experence very pleasant ........................................................ Thanks again Gordon

Charles was an amazing person right off the bat. He...

Charles was an amazing person right off the bat. He listened to what I wanted and showed me enthusiam even though they were getting ready to close. I had been to many dealers that day and he was the friendliest salesman I have EVER met. Jerry's is AMAZING!!

Bought 2 Ralliart Lancers and 1 Evo from this Dealership....

Bought 2 Ralliart Lancers and 1 Evo from this Dealership. I needed to learn manual in order to upgrade to the Evo and Kris spent several hours over 2 days making sure I had it down comfortably before I bought the car. You can't go wrong if you buy a car here.

Charles was great to deal with. He was very friendly &...

Charles was great to deal with. He was very friendly & entertaining....even gave my son and his friend a ride in a Lancer Evo and a Spider...they loved it...made the buying experience more fun for everyone. We would go to Jerry's Mitsubishi again when in the market for a new or used vehicle.Than you.Thank you.

My experience was very positive. The sales personnel that...

My experience was very positive. The sales personnel that I encountered were friendly, courteous,and knowledgeable about their product. We were not jumped on the moment we entered the dealership. We were allowed to go out on our own to test drive the car, choosing the rout, and making a judgment of the vehicle without input from a sales person. I would like to thank Bob Miceli,Charles Jenkins, and Timothy J. Althoff for making the purchase pleasant.

I had a very good experience. Charles is great to work...

I had a very good experience. Charles is great to work with, efficient, and always willing to work with you to meet your needs. This is the second time I've bought a car from him in one year and would recommend the dealership. I was impressed with the service department with their effeciency.

Everything was excellent, Charles went out of his way to...

Everything was excellent, Charles went out of his way to make sure I was satisfied.I really got the best bargain, that I could ask for. Also the incentives they offered were to good to pass up. I will definently be back in the future, and will tell all my friends.

I was very pleased with the service and hospitality of...

I was very pleased with the service and hospitality of both Charles and James. I feel like I got a great price and I did not have to play the "haggling game". All of the services and the great warranty that come with the purchase was a plus also. The process was easy and painless and I would certainly tell others and use Jerry's again.

The team was very informitive they helped us make a great...

The team was very informitive they helped us make a great choice with out any undue pressure. They were consistant with the researched information I had aquired. They gave us a great deal and explained all options. They showed us how all options work and went the extra mile to assure that we were absolutly satified. My family is greatful that Jerry's staff made our experiance a pleasant and easy one.

Execellent Buying experence with knowledgable Salesman....

Execellent Buying experence with knowledgable Salesman. Charles Jenkins "The Salesman" answered all of my questions and gave me his buisness card for any future questions. He made sure that I got all that I should get and even gave me EXTRA. I had an Execellent Car Buying Experence with Charles Jenkins at Jerry's Mitsubishi.

We had a great experience dealing with Mr. Jenkins at...

We had a great experience dealing with Mr. Jenkins at Jerry's. After reviewing our information on line, he called and made us aware of what he was able to help us with and how long it would take. Within a few hours we new exactly which car would be ours, how much we needed and what our loan rate would be. We would go back again.

great service, very polite. i don't have all day to spend...

great service, very polite. i don't have all day to spend writing...................................................................................................................................................................................................

I initially made my contact with Jerry's Mitsubishi via...

I initially made my contact with Jerry's Mitsubishi via email, to which the sales consultant was very response. I worked with Kris Beall from the point he emailed me, and he was exceptionally responsive, honest and knowledgable. I did not feel pressured at any point to purchase the vehicle, and I feel like I received an honest answer to all of my questions. Other dealers can be misleading in their pricing of a vehicle, but I found Kris to take a more transparent approach, which really made me trust him. I would highly recommend working with this sales consultant, as he really makes the new car buying process quite simple. When I arrived for the test drive, he already had the vehicle pulled out and tagged. When I made the purchase, Kris even returned my old license tags to the State for me. Not to mention I got a great price on my purchase, a 2010 Mitsubishi Outlander. The warranties and Tires for Life program also sweeten the offer.

Excellent!!!! Charles, my salesman, was wonderful. Tom,...

Excellent!!!! Charles, my salesman, was wonderful. Tom, the finance guy was very professional & easily understood. We love James Schultz and he's the reason we went back to Jerry's. He was off today, but Charles was so nice that we dealt with him. We live in Harford County and drove the 30 miles into Parkville.

I went online to inquiry about an Eclipse and found...

I went online to inquiry about an Eclipse and found Jerrys and recieved a call back from Charles Jenkins which I appreciated. On March 20 2010 I went to dealership and walked in I was welcomed by a very friendly staff. I was introduced to Charles Jenkins. We went out to lot and found a beautiful black Eclipse like I wanted. Went back in and started the paper work then for a test drive. After returning finished up paper work which was a speedy process. My sales rep Charles Jenkins was fantastic. He was very knowledgeable and professional. I would like to thank the staff at Jerrys and especially Charles. When someone asks where I got my car I let them know Jerrys.

I love the deal i got with my new lancer car. Salesman...

I love the deal i got with my new lancer car. Salesman Charles Jenkins gave me the best customer service and the no haggle service that i very much appreciated. I will past on my experience at Jerrys Mitsubishi to all my family and friends. That's why i voted great with whole survey.

I bought a new car for the first time in 8 years and went...

I bought a new car for the first time in 8 years and went to 5 different manufacturers before deciding on Mitsubishi. It was a great buying experience from the sales rep and the dealership. Charles was very knowledgeable about the cars and helped to find the vehicle I was looking for fantastic service. Ive owned the Outlander for 6 weeks and Charles followed up after the sale twice. I received a call a few days after the purchase and then about a month later. Im satisfied with the vehicle, dealership and sales department. Jerrys tires for life were a great selling point too.

Great buying experience. Charles was very knowledgeable...

Great buying experience. Charles was very knowledgeable about the cars and helped to find the perfect fit. Streamlined the process and made enverything as smooth as possible. Service was fantasic, even when I came in for my first oil change! Highly recommend this dealership and Charles!

I bought a car from there in late March 2010 and i love...

I bought a car from there in late March 2010 and i love it. A Lancer ES sport with key-less ignition sunroof sound system and they even threw in blue tooth. the car is great on gas and drives better than my old v6 mustang. I got 10 year 100,000 mile warranty, wheel and tire warranty, and a dent and scratch warranty, and paid a final total of 21k for the brand new car.its been about a month since i bought the car and i just got a phone call saying he enrolled me in free tires, and car washes for life. this is the first new car i bought and i was always against new cars because they say you lose money when it leaves the parking lot, but with this price, service, and experience from driving this car i am very happy with my brand new car purchase.

I bought and have had my cars (galants, eclipses and an...

I bought and have had my cars (galants, eclipses and an evo8) serviced at Jerry's for the past 16 years - although there is no perfect car nor perfect dealership, these guys have always strived to meet and surpass my expectaions. At the very least, they have been fair and reasonable. From Sales, Service and Parts, from top to bottom - great people. It is always a pleasure to give them my business.

Never had a "good" service experience with them - but...

Never had a "good" service experience with them - but today's bad service was my last visit ever. appointment times for service are intended to be misleading - "appointments" are for dropping your car off only - only use jerry's if you don't need your car all day.