Jennings Auto Center

4.6
Overall Rating

Customer Service: 4.8 Buying Process: 4.9 Quality Of Repair: 4.7 Overall Facilities: 4.4


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Phenomenal Service!

5
Ciera C. on 10/08/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The owners Mr. and Mrs. Jennings were very helpful and professional. If you are looking for a trustworthy dealership with an assortment of quaility vehicles, look no further. I recommend Jennings Auto Center!!!


great service

5
Mr and Mrs Palmer on 10/02/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We have purchased 2 vehicles through this establishment and had great service both times. One was a high end vehicle BMW 750 LI it was only two years old when we bought it and it looked brand new without a brand new price tag and very low mileage. The next was also a 2 year old Nissan Altima again low mileage and under Blue Book Value. I would recommend this establishment to anyone looking for a used vehicle with low mileage, a great price and very polite professional owners .


High baller

3.5
Craig on 09/02/2016

Customer Service: 4.0 Overall Facilities: 3.0

Bobby (the owner) is a little difficult to work with. Told him what I was looking for and what my price range was up to my max. After discussing price with all applicable fees, he finds a car outside of what we had agreed on. Extremely frustrating expierence. I continued my search else where and have found what I was looking for. Thanks for nothing.


Great Experience!

5
TracyO on 08/05/2016

Customer Service: 5.0 Buying Process: 5.0

We were looking for a specific vehicle and came upon Jennings. They were extremely friendly, above board and straight forward, so much so my mother in-law ended up buying a vehicle as well! They made the whole process easy and pain free!


Incredible Dealer

5
Satisfied Customer on 06/24/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife and I were in a desperate search for a particular kind of family vehicle within a short time frame. When we called this dealership, the owner was more than willing to meet with us well after business hours to accommodate us. There were no high pressure sales just incredible customer service. I have had harder times buying groceries! It was that easy. We will definitely be purchasing our next vehicle from this dealer.


Great value

4.8
Justin on 12/23/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Working with Bobby was fantastic and I would recommend Jennings Auto to anyone looking for a low mileage and very fairly priced vehicle. I purchased a former GSA van in great condition and will definitely recommend giving Bobby a call for anyone looking for a van. Bobby has a low-pressure approach to the purchasing process and makes the paperwork painless. I will definitely visit Bobby first if looking for another vehicle.


Awesome first time buyer experience!

5
miadubb on 09/11/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Although this was my first time buying, I felt no worries with Mr. Bobby Jennings! From the start he was very friendly and never pushing need to make decision. He was very patient and did a great job of keeping me posted on any changes or steps to help me make decisions. He handled pretty much everything at the dealership including tags the only thing I had to be concerned about with getting a loan which he definitely gave me a great deal as well as made sure the vehicle is in perfect shape before I purchased it! He also did inspection and took care of new tires belt and brakes even though some we're still in useable condition! I really appreciate his customer service many people can take tips from him! Lol


Great Experience

4
Dave on 09/01/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 2.0

Had a very good experience dealing with Bobby. He had a van listed that was what I was looking for so I gave him a call. Made the 4 hour drive up and the van was as advertised. Bobby worked with me on the price and we made a deal. He's a nice guy, doesn't talk you to death and quick with the paperwork.


Great experience with Bob Jennings

4.3
Dave C on 06/11/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 3.0

Mr Bob Jennings was great to work with. He is friendly and honest. I would buy from him again.


AMAZING EXPERIENCE

5
Marcus Kaufman on 04/10/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I purchase a 2006 Dodge Ram from Mr. Jennings and his service was impeccable. I drive over three hours to look at the vehicle, and over three hours again when I decided to buy the truck. Each time he was very accommodating with his hours of operation. He is very honest about the condition of his truck and the price was just right for what I wanted. I would recommend to any one looking to buy a used vehicle.


Great customer service... (LOVE MY TRUCK)

5
Reggie on 03/17/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

You would not believe the level of welcoming service I received from Mr Jennings, I was greeted with smiles and welcomed as if I was in his home. I bought an 02 Chevy Silverado LS clean inside and out, runs great... so much so that I took it on an over 400 mile road trip my second day owning it. Thanks Mr Jennings for quality service and cars! R. Earley


Nice Place

4.5
1st time buyer on 04/28/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

The owner here is so personal and nice. I loved that he gave a welcoming atmosphere, and made it easy for me as a first time buyer. Their lot is a bit small but it seems they will have what you're looking for. I will go back when I'm looking to buy again


Satisfaction!!!

5
ALF Benz on 04/11/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Satisfaction, and it didn't take forever. I had passed the location many times and commented on the type of vehicles I had seen on the lot. Nice stylish luxury used vehicles. When looking for the specific vehicle I wanted E350 Mecedes Benz luxury pk I had been working with Tysinger and Carmax and they were finding/offering everything but what I asked for. so I stopped in told Mr. Jennings what I was looking for and within two weeks he found it sent me pictures and I am in my car. There was no pressure to compriomise, no haggling over a price. Everything was upfront and above board. If you are looking for a nice luxury used vehile this is the place to go.


Great experience

4.8
Tonya on 03/22/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Mr. Jennings made my first car buying experience easy and enjoyable. He was very professional and there was no pressure. All the other dealerships I had gone to were very rude. I don't think Mr. Jennings has the ability to be rude. As far as his inventory there isn't much of a selection, but he had exactly what I was looking for. I love my Honda Civic. It was an all around pleasant experience. If and when I need another car I will go to Jennings Auto Center.


Customer Service

4.3
Markita on 02/04/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 3.0

This is a great place to look for a car they are priced well, good customer service by the way they even brought my car to me because I had no way to get it... you won't run into many car dealerships like this. When I choose to get another car in the future I will be coming back to Jennings Auto.


Great car, great experience!

4.3
Jeremy in Chesapeake on 12/13/2013

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

We purchased a 2007 Chevrolet Suburban LTZ from Jennings Auto Center last month. Overall, our experience was very, very good. Mr Jennings was very polite and professional from the moment I met him. I could not afford his initial asking price, but he called me a few days later to let me know he was still interested in working with me. When I informed him of my family's financial situation, he worked around it as best he could so we could come to an agreement that worked for both of us. When I brought my entire family to close the deal, he was extremely kind towards my wife and children. We were able to get a very nice car at a much lower price than what I had been able to find anywhere else I looked. The buying process was simple and straightforward, and I did not feel like I was being pressured into a deal that made me uncomfortable. The only small issue I didn't like in the buying process was that after we agreed verbally to a price over the phone and I came to close on the car, he still asked me at the closing table if there was any more I was willing to add to the agreed upon price. This is only the second car I have ever purchased myself, so this may be a common practice in the industry. However, this issue was small compared to the overall experience at Jennings, which was overwhelmingly positive. I definitely would recommend this dealer to others in the future. Thank you so much for the great experience and the great car, Mr Jennings!


Impeccable Customer Service

5
Wallace on 07/27/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

When I walked in the door I was afraid to see a pushy salesman before me, but I did not. Bobby pleasantly invited me in and greeted me with a smile. I told him my ranges for mileage and expense and he rolled with it. He did not try to push any cars on me and held a car that I wanted for over a week, because of the problems I was having with my credit union loan. He remained patient because he could have sold it to someone else. He even went into my credit union himself to help me get things cleared up while I was away on Vacation in Florida. He also sent me to a Nissan dealership to get the gas door fixed on him. And gave me $20 cash to put in my gas tank. Talk about an anointed man, who really cares about his customers. I felt like I was apart of the family. I would recommend Jennings Auto Center to Anyone I meet. Go check him out, I promise you will not be disappointed.


What a pleasant experience!

5
Jan Marie on 07/14/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I lost my car in a flash flood, so had to scramble to find a new (used) one. I searched and struggled for a week. Then, I found a car I was interested in at Jennings. From our initial conversation...until I drove my car out of the lot....Mr. Jennings was sincere, delivered what he promised and a delight to do business. Buy a car from this family!


Would definitely buy from again!

5
M. Gonzalez on 07/08/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I have bought about 4 cars in my life and have never had such an easy experience. I always have a hard time with the salesmen being way too pushy and rude at times. There was none of that here. It answered all question that were asked and some information about the car and then stepped aside while my father and I made a design. I would definitely recommend this dealership to friends and family. Also, the process of buying the car was quick and painless. He also offered to pay to get the electronic key fixed for me, on him. That is something that he didn't have to do, but did! A++++


Helpful and fair service will bring us back again!

4
Parents of Two on 12/13/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 3.0 Overall Facilities: 3.0

I was impressed with the level of care given to us as we decided what was best for our family. Mr. Jennings was kind and patient. His dealings with us were respectful,helpful and fair. I had lost hope that I could find honest and trustworthy car sales in our area. I was wrong. We will definitely be back when we need another car!


Will buy all my cars from Jennings

4.8
Ford Expedition on 12/10/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Jennings Auto Service is an excelent dealer.Bobby Jennings the owner made the buying process easy,fare and provided great service. I will be all my cars from Jennings!


pleasure to do business with...

5
Charger buyer on 08/13/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Buying a car from jennings auto center was the easiest experience ever when buying a car. Bobby the owner was the kindest, honest man ever dealt with in this business. Would buy again from him and refer to friends.


Had the best experience

5
Nissan lover on 08/12/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0

I went to the dealership because I saw a car online I liked. My husband and I needed another car and quick because our second car died on us. Bobby Jennings was so friendly and made the process so easy. There was no pressure and he made sure the car was up to par with no mechanical problems. As long as he is in business, I will be purchasing my cars from him.


Very Happy

5
Happy on 08/12/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Bobby Jennings made the overall experience very easy and plesant. As long as he is there, I will be purchasing all my vehicles from him.


Best Dealer with top notch service

5
Mr. Mac on 08/09/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I have never meet a more honest, straight forward dealer than Mr. Jennings! We have purchased four Vehicles from his establishment in the past three years from Infiniti, Lexus and BMW. If you want a clean, low miles purchase with a excellent price, this should be the family owned dealer you need to see. Thanks Again Bobby for the LS 460 L!!!


excellent

5
cars111 on 08/08/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Excellent service had a good experience on purchasing my first car.


Stellar Service! Excelllent Product!

5
elgenia on 08/08/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I am very pleased with the quality of the vehicle I purchased, and it was a great value for the money. The owner was very informative. I left his lot feeling very comfortable with my purchase. I would definitely purchase from this dealership again.


Jennings Auto Center

5
Cindy on 08/07/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had a great experience from when I first arrived on the lot to the end of my process. Everyone was friendly and well knowledgeable about the dealership. I would recommend this dealership to everyone who is looking for a good used vehicle.


:) happy

4.3
Rainbow on 06/06/2012

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

Thank you Mr Jennings. I am a proud owner of a 2008 beautiful dodge charger, steel blue. :) You were very easy going and friendly so that made the buying transaction smooth. Thank you again for working with me. I soooo happy with my purchase!


Brenda 2006 Toyota Tundra

4.7
photo on 05/27/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I purchased my truck from dealership. Their customer service is outstanding. Gave his business card to friends and co-workers.


Buying Experience

5
Jackie on 05/24/2012

Customer Service: 5.0 Buying Process: 5.0

I have just purchased a 2005 Ford F150 Crewcab and I am very happy with the service and performace of my vehicle. Jennings Auto Center made my shopping experience excellent! There prices on there vehicles are responsible and fair.


Incorrect Information

1
kriskaane on 12/31/2011

Customer Service: 1.0

You have this vehicle listed as a 4X4. Looking at the interior pictures clearly showes a blank where the 4X4 control knob should be.


Contact seller for price

Mileage: 87857

Color: Other

Transmission: Automatic

Body Style: Sedan

City: Newport News, VA

Engine Type: 6 Cyl

$11,995

Mileage: 89117

Color: Black

Transmission: Automatic

Body Style: Sedan

City: Newport News, VA

Engine Type: 4 Cyl

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