Jenkins Nissan

4.7
Overall Rating

Customer Service: 4.7 Buying Process: 4.9 Quality Of Repair: 4.9 Overall Facilities: 4.9 Quality Of Work: 3.7 Friendliness: 3.6 Pricing: 3.7 Overall Experience: 3.4


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Great experience, great deal, great price!!!

5
Mauricio on 11/22/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This is my second car I bought in the lasting tree months, always the best price and best deal!!Process was fast and without stress.Ask for Richard Sevigny, he is the best!!


Great Dealership, Great People!

5
Dan in Ocala on 11/21/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We bought a Nissan Rogue form Jenkins Nissan in Lakeland. The complete transaction could not have been any smoother. Richard Sevigny made sure that everything was correct from the moment we arrived until we drove away in the new car. I look forward to buying from both Jenkins and Richard when the time comes again.


purchase of 2017 370 z

5
Nicolette Mathis on 11/17/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

MY HUSBAND AND I JUST BOUGHT A 2017 NISSAN 370 Z AND WE WERE EXTREMELY PLEASED WITH OUR SALES REP MIKE WOJNIUK. THE WHOLE PROCESS ONLY TOOK A LITTLE OVER 2 HOURS AND WE WERE ON OUR WAY. MIKE WENT OUT OF HIS WAY TO ORDWR THE EXACT CAR I WANTED AX YOU DID NOT HAVE IT AT YOUR DEALERSHIP. THE CAR ARRIVED WHEN PROMISED AND WAS RWADY TO GO WHEN WE GOT THERE. MIKE ALSO HELPED SET UP MY BLUETOOTH AND FAVORITE RADIO STATIONS ANS ANSWERED ANY QUESTIONS I HAD. HE ALSO FOLLOWED UP THE NEXT DAY TO MAKE SURE I WAS HAPPY WITH MY PURCHASE AND OFFERED TO ANSWERED ANY QUESTIONS I HAD. HAMID HANSAS HANDELED OUR FINANCES AND LEY ME JUST SAY HE IS THE MAIN REASON WE HAVE NOW BOUGHT OUR FOYRTH VEHICLE FROM YOU. I COULDN'T IMAGINE GOING TO ANOTHER NISSAN DEALERSHIP BECAUSE OF HE HAS BEEN INVOLVED AND SHOP GREAT CARE EVERY TIME WE VISIT. SO THANK YOU ALL VERY MUCH. WE WILL CONTINUE TO BE LOYAL CUSTOMERS.


Service Dept was great!!

5
Kristy Villanueva on 11/17/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Mike Riley and Mike S were both kind, and professional made my experience in the service department great....


Friendly be cautious of finance

4.2
davec248 on 11/16/2016

Customer Service: 4.0 Quality Of Work: 3.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

when purchasing a vehicle one should look for best price, customer service, and vehicle inventory. If you are considering a Nissan, I recommend giving this dealership a valid chance. The dealership was rated number 1 in the nation in 2015. Ask or email Danny Harrington who is in Internet sales management. He is very courteous and is best at customer service. He will tell you pricing without even going to the dealership. The sales staff is pretty good and most are very friendly.The selection of vehicles was better than most and there were no issues finding color and options of vehicle I was looking for.CAUTION !!!!! Julio in finance is a sideways individual and I would not send anyone to him. As a matter of fact if you happen to get assigned to him ask for another finance manager even if you have to wait. He is crooked I promise that. I went to the Finance director and had the documents corrected. Julio will not admit his wrongs and put himself before the customer which is unfortunate. Overall the experience was great during the purchase. They are fair with trade in values and work with you to keep you satisfied.


Great experience all the way around

5
Kimberly on 11/15/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband hates buying cars, Richard Sevigny fought long and hard to get us the deal and the car we wanted. Thanks so much!


A satisfied customer

5
Xantie Stevenson on 11/12/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Marie BresLin was the first person to greet me and she was awesome, as my service advisor. ALso, I thank those who changed my oil for their promptness in getting the job done in a timely manner. Keep up the good work, Jenkins Nissan!


Best Dealership Ever

5
Cheryl Roberts on 11/06/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Were a pleasure to deal with Vince McGuire and Camille Dejesus. Keep up the good work.


Easy buying!

5
Jennifer on 10/29/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

No haggling just honest up front sale. Totally worth the drive from Jacksonville! Dan Malone and Shannon Nieves were great to deal with and made sure I had all the info to make my purchase easy. Love my new Murano!!


2015 Versa Note

5
Tilloo on 10/22/2016

Buying Process: 5.0 Overall Facilities: 5.0

Danielle Baldasaro and Selena Lloyd were a pleasure to deal with when helping my sister get a new car. They were both on the ball with helping get the deal arranged and get my sister comfortable with the controls of her new ride. I spent 3 weeks looking for a car and Jenkins Nissan consistently had the better pricing and were fair with the trade-in value of her truck.It was well worth the trip considering that my sister and I each had a 2 hour drive to get to Lakeland to pick up the car.


Jenkins Nissan - Lakeland, Florida

5
Robert and Gloria on 10/17/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My wife and I appreciated the staff at Jenkins Nissan, Lakeland, Florida where we recently purchased our new Nissan Pathfinder. If you are shopping for a new Nissan, you must go there first! Be sure and ask for Richard Sevigny, he is the best salesman ever. Our thanks to the entire company, we will recommend them to all our friends who are looking for a new car and will return to Jenkins Nissan for our next car, too.


Easy process

5
Richard on 10/15/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I purchased a new Murano and dealt with Michael Wojtiuk. He made the process so easy and made you feel very comfortable. I was concerned about all the technology on cars today and he did an excellent job explaining it to me. What amazed me is that he followed up with phone calls to see if I had any questions or concerns. I would definitely recommend Michael to friends in their next vehicle purchase.


I recomend this place to my friends and family

4.7
Matthew DiCesare on 09/03/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

First I emailed the dealership via cars.com and got things rolling on. The three main people who helped me knew what Income I was working with, what my budget was, and told me I was approved. When my cosigner and I arrived, to my astonishment, everything was as they said it would be! We arrived in our trade in, and left in a beautiful 2013 Chevy! Everyone I have met at this establishment is down to earth and very personable, nothing like the snobs you find at other dealerships. Thanks to this wonderful combination of a well coordinated team of Internet, and Onsite sales staff, and a Finance Specialist who's knowledgeable expertise had us driving home with monthly payments Even Less than we had requested! Who does that!? These guys do that. If you're looking for great cars, from great people, this is the spot. The remodel is coming along nicely, the remodel being the only reason for 4 rather than 5 stars


Nissan Altima

5
FarrahRaeFred on 08/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great dealer ship and the employees always go above and beyond to help me with whatever I need done on my car. A couple issues with my car but over all I love it!


DO NOT BUY A CAR FROM THEM-FRAUD

1
Unhappynissan on 08/09/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Please do not buy a car from this dealership, they may offer a great price but they are very shady to get the sale. When comforted about issues related to the car everyone at the dealership becomes nasty and will refuse to fix the issues!!! They hire outside companies to also do work on your vehicles which are not cover my Nissan warranties. When problems arise they become belligerent and have the outside companies to call and threaten you. The price may be great but not worth it, go to another area dealership to purchase your vehicle.


Automobile Sales

3
Larry & Jackie on 06/10/2016

Customer Service: 2.0 Overall Facilities: 4.0

We sat down with the sales person and informed her that we wanted to keep our payment on a car to $100-130 per month with $3,000 down. We test drove a car and we were happy with it. After test driving the car the sales person kept us waiting at her desk for at least 2-2 1/2 hours. During that time she said she was going to send the car back for final cleaning and stated that if we don't buy it at least they would have a clean car on the lot. We stated several times that we didn't want a payment higher than the $133 that she gave us. Then we were sent back to speak to the Finance guy. When we sat down he explained all the extra warranties we could purchase, etc. When he finally got around to telling us that the payment would be $155 (or more, I can't remember exactly). He had done all his paperwork and they had checked our credit and was ready for signatures. When we told him that we didn't want to spend that much monthly for a 2nd car to use to drive back and fourth to a part-time job. He seemed offended that he didn't know that we weren't ready to buy. We now had spent 3-4 hours wasting his time and ours. I think before they check our credit report (which we knew was somewhere at 820) and get into the final paperwork that they should have been able to give us a final price. The only way I would recommend this dealer is to inform friends that they should get a price before they waste everyone's time. Also if you know roughly what your credit score is don't let them check it until you get a price for the car.


Best Dealership Ever

5
Donna C. on 05/12/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Linny is awesome. We have purchased several cars and sent everyone we know to her.


one of the best places that I ever bought from

5
Sherry n on 05/06/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Very happy with Rick Sevigny .I wish there where people like him in customer service. The whole dealership was out standing. They list to what u need and want .with out trying to push other things. Like another dealship was.they where so fast.from the time we walk on the lot.we where out the door with are new car in three hours.that rigth three hours.at other dealership it take that long to find out a price for a car.we had suck great service. My dad came down and buy a car to.plus he was in and out in three hours as well.so I tell people if your thinking of buying a this is the place to be. Thanks again the nehring and bateman family


Truck-buying made easy.

5
Chuck E on 05/05/2016

Buying Process: 5.0 Overall Facilities: 5.0

This was the best car-buying experience I have ever had. Vince Maguire and I worked out the deal via email. I drove two hours and found the truck and the deal just as he had described. All we had to do was complete the paperwork. He and his staff were a pleasure to work with.


Jenkins Nissan

4.7
Christine on 04/23/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I had an excellent experience when I purchased my new Altima from Danny Belson. He was kind, knowledgeable and I felt no pressure. He was also available after the sale to answer some questions I had. I would recommend him to my family and friends!


Great customer service

5
Phillip on 04/23/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Chris Faulkner was my service technician and I was truly pleased with my experience. He was able to answer my questions. Chris kept me informed of everything going on with my car. I will definitely return to Jenkins for the servicing of my car. I recommend Chris Faulkner to anyone who is looking for a good service to handle your car needs.


Great car buying experience.

5
Victoria Rivera on 04/22/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently just purchased a 2016 Altima from Jenkins Nissan. My experience from beginning to end was wonderful. I found the exact model I wanted online and called to see if the car was still available. I spoke with Vince, in charge of internet sales who was very polite and made me an appointment that same day to see the car. When I arrived he greeted me and introduced me to Daniel Malone who accompanied me on the test drive. When it came time to talk numbers I was given a very simple outline of all the costs, everything was explained, and there were no hidden fees. I never felt pressured or uncomfortable throughout the process. Dan also made arrangements so I could turn in my lease there at the dealership. Jayson, who did our financing made sure my payment was where I wanted and even matched the interest rate that my credit union was promoting so I didn't have to worry about refinancing down the road. I left a very happy girl. I highly recommend buying a car here, you can't beat the prices or the customer service.


Great sales experience

5
Rich McKevitt on 04/21/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is the second vehicle I have now purchased within six months. Working with Richard Sevigny was such a pleasure. He made the sale so smooth no pressure. We felt so good about the outcome that our so came back two days later and bought a new Frontier. My wife and I have purchased 20 Hondas over over years, now we own 2 Nissans. I would recommend Jenkins Nissan Sales and Service(Mike Rielly Service) departments to everybody


Warrenty Repair

5
Richard S. Retired on 04/21/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Mike Riley my advisor told me it would be less tan an hour to repair my wife's Pathfinder and he was true to his word Job was completed is less than 50 minutes The work was done very nice All the service people I have ever dealt with have been amazing and when we are ready for my new car we will go to Jenkins because in my mind at 75 years old service is everything


Excellent Service

5
Janine L on 04/20/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Saw unbelievable price on the internet. Called and talked with a sales professional. When I arrived to complete delivery the price was what we discussed and the delivery took less than 1 hr. I traveled from St. Petersburg on a Friday night and it was worth the drive.


Great Service

5
Matt on 04/13/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Awesome, friendly and aware of the customers wait time!! Will always go here for service.


Rocky Start...but they did it again!

5
dboink on 04/12/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We bought a new Rogue SL back in 2014 and wanted to give them one more whirl. I wasn't sure at first as the deal didn't start off too hot. However, we kept working the numbers late after closing and settled on "a price". Went back the next day to finalize the paperwork and noticed there was a discrepancy on the trade allowance. After some tense moments, they honored their word and the deal. Couldn't be happier with our new Armada SL. I've got more business coming your way. Thanks again guys. Kendall, Adam, and Chris...you made my wife very happy and you know what they say..."Happy Wife...Happy Life"!!!!


Excellent service

5
Ronda on 04/08/2016

Customer Service: 5.0

Andrew Olender is a great salesman. Always goes above and beyond for his customers. Marcus Ruggiero is an awesome manager. He is always friendly and gives great deals. I have had Alot of cars in the past and Jenkins Nissan is the best by far. Great service.


Best dealership in the NATION!!!

5
First time nissan buyer! on 04/08/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Wasn't really looking to purchase a brand new vehicle at this current time but after talking with Linny, the sales manager, my mind was changed. I drove 2 hours to look at purchasing a 2016 nissan juke. When I arrived at the dealership I was pleasantly greeted by salesman Kip Curry. He was very friendly and geniune. He was open to answering all of my questions honestly. In a timely manner Kip was able negotiate the price I wanted to pay. Whole experience was quick and efficient. Definitely will buy again from Jenkins Nissan!!!


Had a good day, at Jenkins Nissan

5
james, pcfl on 04/07/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Good selection, good location, really nice people, great deal.


Awesome Customer Service

5
TWhite on 04/07/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Jennifer Englund was my service advisor and she very attentive to my issue and was able to get them addressed in a timely manner even though the service dept. was very busy. It was a pleasant experience. Thanks


Great People, Great Price

5
Richard R on 04/05/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I found my Nissan online and I couldn't believe the price. It was insanely low for a brand new Maxima. When I walked in Richard Sevigny greeted me and took my right to the car to check it out. We drove it and I was in love from that second, but I was even more in love when he told me to price I saw online was the actual price, no gimmicks, no run around, the real price. It was an obvious decision so the next day I was back to sign and drive. I drove 30 miles out of my way to get this deal passing 4 closer dealers cause none of them could even get close the price. I've recommend to my family and friends and they're so amazed they're looking into go there for a car or two. I will definitely be back for another Nissan.


The best!!!

5
DennisJohnson863 on 04/05/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife bought a car from here previously and swears by so, when my time came, i decided to check out the dealership. From the internet sales person, Linny Sames, to the sales person, James Bearden, all the way to finance, John Carver, i was treated like family. My experience could not have been better and i highly recommend this dealership and, specifically Linny, James, and John. I could not have asked for better people to help me. I am a lifelong customer.


I can see why Jenkins is #1

5
John on 04/03/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had been eyeing the new redesigned Altima SR. A call to Julio Rivera and my appointment was set. They had the car I wanted waiting and as always, the transaction was smooth and the pricing was the best in Tampa. This was my 5th purchase and 9 more by friends and family. Service after the sale is always good. Thanks Julio for you assistance.


Great and above and beyond service

5
DonnaA on 04/01/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Came in for routine service and a small problem which turned out to be a simple solution that in fact was not a problem at all, it was something I accidentally turned off


AwesomeTeam

5
Jason Schade on 04/01/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Chris Faulkner is by far the BEST service advisor at Jenkins Nissan. When he sees you pull up, he is there to greet you with a smile and makes conversation about your day. He goes over everything that needs to be completed and lets you know the cost up front. If you have a wait, he keeps you informed with what is going on and does his best to get you out in a timely manner.


Hit A Home Run with JENKINS ONLINE

5
BOB R on 03/31/2016

Buying Process: 5.0 Overall Facilities: 5.0

One of my Best Car experiences EVER...!!!! I have had a few over the Years. Well here goes I was looking to buy my Son a Vehicle. He is attending Florida Southern and was in need for a New but used Vehicle. I live in NY and didn't really want to travel to Lakeland to search for a car. After looking around got to Jenkins online cars. Well what an Excellent Web Page to really look for all different cars. I finally found 3 different cars for my Son to look at they where all Certified Pre-Owned. Had him look them over picked one and had him set up a test drive with Scott at Jenkins the next day. He loved it. Jenkins put that Car to the side for me as I was coming down to Fl. in two weeks. Did all the necessary paper work over the phone and set the day to come by with my son to drive his New car away. I dealt with a Young man Jason Kimbrough who pretty much handled everything. He is a well mannered young man with a Great sense of Humor and is Very Knowledgeable about his Cars. He is a Key Asset to this Dealership. No Wonder Jenkins is the #1 Nissan Dealership in the USA.!!!! Not to forget Holly in financing she also made the experience a Plus.....!!!! I will almost make sure my next car comes from JENKINS NISSAN.....!!!!! Bob R.


Great Service with a caring attitude

5
Wes Caldwell on 03/30/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We bought our 2008 Altima at another dealer and after many headaches found Jenkins Nissan. Thanks to the attention it receives at Jenkins, the Altima now has about 173K miles and we hope to drive it at least that many more. The Service Advisors are friendly and appear to care for the needs of the customer. The mechanics are thorough and work is done completely. The problem causing our latest visit was a leaky sunroof. Susan Willet, the Service Advisor, knew more rain was on the way so she squeezed us into the schedule. The mechanic, Donovan, troubleshot the problem until he was satisfied that he had the root cause. Great job! Thanks.


Good buying experience

4.7
MAP in Jax on 03/29/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I drove from Jacksonville to Lakeland to buy a new Maxima. I had noticed consistent lower pricing at Jenkins and a few other Tampa area dealerships online. So I contacted Mario Dorrado at Jenkins who explained their discounts and was very straight to the point and business like with out being pushy. Prior to driving down there I wanted to work out the details of the purchase. He got me the out the door quote I was looking for and it was better than any nearby Jacksonville dealer. Once I got there, Mario turned me over to Richard Sevigny who helped me out through the test drive, decision making and buying process. He was knowledgeable, easy to work with and didn't use high pressure tactics. He did a great job in answering our questions and was respectful of our time. I had expected to be there for 4-5 hours but we were out in just over 2 hours including test drives and a lot of questions and answers along with looking at different trim level options. Had the car a week and so far am very pleased with the car.


Easy service experience

5
John Dapkus on 03/29/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Took my car in for service last Saturday. Spent a little longer time at the dealership than I had hoped, but it was a busy day. That being said, Amber Covington took excellent care of my car's service. She kept me informed, she frequently checked to see if I needed anything, explained all that needed doing to the car, and answered all my questions. It was comforting to know that my service advisor was on top of what was going on with my vehicle. It's a bit of a drive for me, and I have 2 Nissan dealers much closer to me, but the excellent customer service keeps me coming back.


BEST DECISION EVER

5
Kimberly Frack on 03/27/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Mike Wojtiuk was incredible. He was very kind, informative, and thorough. He made my car buying experience painless and stress free. He's very knowledgeable and cares about his customers. I WILL be a repeat customer.


Started with a phone call

5
StevenP. on 03/27/2016

Customer Service: 5.0 Buying Process: 5.0

I was looking for a Rogue for a couple of weeks, after expanding the distance with my search, I came across with Jenkins and the price, first I could not believe how low. So I called and made it a point that I was not playing games that I was serious to purchase, after my first call with Johnna it was made clear for the price, I had to call again to make sure. My wife and I had to drive from Miami to get the car, YES we did buy it and drive to get it, and it was well worth it, the savings where substantial. The car was washed cleaned and ready for us before we got there....WOW! that was nice, and NO games with the PRICE that we agreed on. Johnna turned me over to James B in sales, he was great made it easy and quick. Thank you all for your honesty and assistance in my purchase. I would recommend them, it was a easy experience for us. StevenP


Excellent Service

5
Marv on 03/26/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Jenkins Nissan and Mike Riley both did an excellent job on my recent visit. Having bought my pathfinder at Jenkins 3 1/2 years ago, I have had almost all of my service completed at the dealership. When not in town, I use a local Nissan dealer. This last time, I was in for an oil change and bought new tires. I checked around before buying the tires and found them to be very competitive. All of my service experience at the dealership has been very good to excellent without exception.


Great experience!

5
Michelle Happy new Juke owner on 03/25/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Staff was very friendly, and helpful, my salesman was Daniel Belson, I told him what I wanted and he made it happen, he didn't try to talk me into something else because of my credit or better rebates on a different model, which has happened to me before at another facility. He got me into the exact car that I told him I wanted. Process was pretty painless and we were able to make a deal qiuckly. The store itself was clean and set up nice, I actually look forward to bringing my car over for its first service, thanks DanI'll and Jenkins Nissan!


Quick, Easy and Stress free

0
Alfonso on 03/22/2016

It helps that Rick Sevigny is a Nissan Owner himself. He was able to give the pros and cons of owning a Nissan. When you look at the facts, there aren't any reasons not to buy a Nissan from Jenkins Nissan. The process was so smooth that I felt at ease and everything was taking care of for me. First class all the way! Thank you Rick and now I'm part of the Nissan family.


Excellent service experience

5
J. Bryan on 03/22/2016

Customer Service: 5.0 Overall Facilities: 5.0

As a Canadian visitor it was important to have our 2015 Rogue serviced before starting our journey home. Tammy Letchwort, the service advisor, was pleasant, professional and knowledgeable with respect to our needs. The dealership has a busy but well organized service department and we were in and out in an appropriate amount of time. Tammy even brought our vehicle to the front of the dealership to wish us well on our travel home. As we have recently purchased a winter home in the area it is great to know where we will definitely take our Nissan for future service.


Thank You Mr. Julio Rivera For Your Exellent Job

5
Pedro J. Rivera & Carmen Rivera on 03/20/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I give A + To this Dealer and Mr. Julio Rivera and Vince Maguire for the Exellent Job it make easy buy a cars ThankYou Again.....


Great Service

5
Melissa Rittenhouse on 03/20/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have always brought a Ford or a Dodge this time when buying a car I decided to look at the Nissan and so far I love my car! I have has it over a year now and still love it. When I go to the dealership I am impressed with the service representatives that I have dealt with. I hope to buy my next vehicle here as well.


Dealership and Service is true to their word

4.5
CindyC on 03/20/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 3.0

The salespeople are fair and true to their word. It definitely was the best experience I have ever had purchasing a car. I have had my car in for service to have the oil changed, tires rotated and 10,000 and 15000 mile service. Each time, the service personnel have been friendly and willing to answer any questions that I have. The facility is clean and functional. There isn't a fancy coffee bar and free donuts...... but I am sure that is how they are able to make the price of their cars more competitive than other dealerships.


Excellent experience!

5
Cesar Garcia on 03/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Worked with Kendall. She was awesome! She quoted me a price via email and she kept her word. Drove over 2 hours hoping I would not leave disappointed and it was over quick and easy. Not only did I get the deal I wanted, I wnded up getting 0% financing for 60 months! I would highly recommebd this dealer. Call and ask for Kendall!


Great Job!!!

5
LaShun Collins on 03/18/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have been taking my 2008 Nissan Altima to Jenkins Nissan for about 5 years now. I have not been disappointed yet. I have dealt with different advisors and different mechanics, however, the level of professionalism and customer service has not changed. It has been outstanding and comforting. I took my car in to be serviced because it was making an unusual sound. Donovan, the mechanic, worked on it and located the problem very quickly. Chris Faulkner was my Advisor who was very professional and helpful. I would not take my car anywhere else, because the level of professionalism that Jenkins Nissan exhibits, are very high. Jenkins Nissan have set the standards!!!


Excellent experience.

5
MDuncan on 03/15/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great service. Andrew Oleander Jr. was awesome. I would highly recommend him to anyone buying a car.


Joe Craig

5
jcraig on 03/15/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Excellent experience with all personnel from Daniel Harrington as Sales Rep to Jose in Financing. Professional, courteous and knowledgeable service.


Anthony in service is the best!!

5
Amber on 03/14/2016

Customer Service: 5.0 Quality Of Repair: 5.0

Anthony in the service department went above and beyond 4 me. Very nice,very mind,helpful and knowledgeable!! Ty VM Anthony!!


Great service department

5
Jgproberts on 03/13/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Robinson Santana is my Service Rep and he is awesome! Attention to detail, explains clearly. Very friendly, great personality.


Amazing service at Nissan

5
tiana satisfied customer on 03/13/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Chris Faulkner is wonderful at Jenkins Nissan. He always greets me with a smile and always willing to help. Very professional and goes above and beyond. I work in Lakeland and live in Orlando. So I have to get a oil change often. I look forward to getting my oil change if Chris is working because I know it will be a wonderful experience.


Fanny Acosta

5
F. Acosta on 03/12/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently purchased my very first car, at Jenkins Nissan. Jason Kimbrough, provided excellent customer service, even though I had finished the transaction, he took the time to schedule a service my car needed. Jason made me feel that, he really cares about the customer, not only a sale.The finance process was fast and easy, they explain everything step by step. My experience at Jenkins Nissan, was very pleasant, we were treated with professionalism and respect.


Outstanding service

5
Wolverine on 03/11/2016

Customer Service: 5.0 Quality Of Repair: 5.0

I brought my 2015 Altima to Jenkins for an oil change, rotation & balance, and alignment. I live in Orlando but continue to drive to Jenkins in Lakeland for service. The trip is over an hour but it is worth it to have Jenkins' service advisers take care of my car. My service adviser on this occasion was Anthony Bearden. Anthony went well beyond the norm in patiently answering my questions and keeping me informed on the progress of the work. He also arranged for the replacement of a defective front seat. As with other Jenkins service advisers I have met, Anthony was very helpful, knowledgeable, and personable. He represents Jenkins extremely well.


Best service ever!!

5
Cortney on 03/09/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I deal with Chris Faulkner every single time I service my vehicle. He never ceases to amaze me every time! He is kind, honest, knows me by name, thorough, and fair. It's worth the 50 minute drive! I will keep buying from Jenkins Nissan because of him. :) Thanks for another great service!


Great personal service

5
Wilborn and Sharon Giddens on 03/09/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I have purchased quiet a few vehicles over the years and the purchase of our Nissan Maxima from Jenkins Nissan is without a doubt the best experience I have had. Our sales rep Richard Sevigny is very knowledge and explained everything about the Maxima that we were interested in. No pressure at all. After we made the deal, Richard explained all the controls even programmed my wife's cell phone into the blue tooth system. Thanks also to Shannon(my first contact on my internet inquiry) and Ed in finance no pressure there either. All the paper work done in reasonably good time. I give Jenkins Nissan, Richard,Shannon and Ed. Five Stars


James Bearen was upfront. True integrity

5
Marcy on 03/08/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

James Bearden was honest and didn't push to buy the more expensive car. Great deal


Amazing service!!!

5
Arrista on 03/03/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Had an amazing experience buying our new family car! Kip curry was our salesman and he was very honest, not pushy; like we've dealt with in the past! The whole buying process was quick and painless! We will definitely only be dealing with Jenkins Nissan in the future.


Great Service

5
Patricia on 03/02/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We went in to trade in our Rogue because we needed a bigger vehicle. Dawn found us the perfect Pathfinder for us with our specific request in mind. Also my husband is a diabetic and had not eaten she went above and beyond to get him food. If you are in the market for a Nissan this is the place to go.


Over joyed New Versa owner

5
James Boley on 03/01/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Mike Wojtiuk made buying my first new car an awesome experience he was extremely helpful and went out of his way to help me get the car I wanted and to get me the monthly payments I was looking for I would recommend buying a car from him!


Awesome customer service

5
Jessica smith on 02/26/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Michael Wojtiuk Made my first purchase of a car fantastic. Never made me feel like I was forced to purchase a vehicle. He found the exact car I wanted. Made the purchase very easy I would highly recommend Michael Wojtiuk for anyone purchasing a vehicle at Nissan Jenkins.


Service Appointment

5
Lithea on 02/18/2016

Customer Service: 5.0 Quality Of Repair: 5.0

Chris Faulkner is our service adviser. He is always professional. He knows me when I call him or see him. He makes sure my car has been serviced to my satisfaction and is always willing to go above and beyond.


Fast Service

5
Paul "Satisfied Versa Owner" on 02/17/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I scheduled my work for a Monday morning. I arrived at my appointed time. The service was fast and friendly. Susan was my Service Adviser. I received the service I asked for and was charged the agreed upon price. Additional work was suggested at the time of service. I elected to perform the additional service at another time. I was not pressured into additional service just informed of the need. I appreciate knowing the operating condition of my vehicle. I also appreciate the understanding the Service Adviser exhibited when I wanted to complete the non-safety related service another time. Thank You for prompt courteous service.


Great service and real customer care...

5
Thomas and Tamara on 02/04/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

When we went to Jenkins to look at vehicles, we were greeted by Dave Ashmore. He took us out to look at the vehicles we were interested in and in no way pressured us or pushed us towards any one vehicle, he let us decide what we wanted. I normally don't like going to dealerships due to the fact that they are usually pushy and fast talkers, but Dave was in now way either. He was great.. and we are so happy with the car we bought, I mean really happy... Thanks Dave it was a pleasure dealing with you as our sales consultant. I will recommend you to anyone and everyone....


Great service during oil change

5
E Scudella on 02/01/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We brought my car in for an oil change and to have a minor issue looked at. Our service technician was Mike Riley and he was great! Very professional and friendly. He got us set up with a repair for our issue with no problems and he had the oil change completed in a timely manner. We appreciate the full vehicle inspection as well. So glad to have such a great service department at the dealership where we purchased our car!


Service Dept

4
M. Leon on 01/30/2016

Customer Service: 4.0 Quality Of Repair: 4.0

I value my time so for this reason I make it a habit to travel from Brandon to Lakeland for all my car services. Fast, efficient and attentive to all my needs. Susan in service is who usually takes care of me, she is a huge reason why I'm taking the time to write my first online review, she's outstanding at what she does and no matter what she always greets me with a smile. Thank you from a satisfied customer, Michael Leon


New Car Purchase

5
Anna on 01/29/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I worked with Daniel Harrington who assisted me in purchasing a 2016 Rogue. He was extremely helpful during the entire process and I would recommend him to my friends.


New car review

5
Bessie Lindberg on 01/29/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had a wonderful experience each time I came in. Traded my lease Altima in for a new one & got a great deal! William Siede was a great help through the whole process! He went above & beyond to help us! Even gave us his personal phone number ! Which I had to use because I forgot my garage door opener in traded car! I will bring my car back for service as I love the $5 oil changes


Great service by Chris Faulkner !

5
S.Allen on 01/29/2016

Customer Service: 5.0 Quality Of Repair: 5.0

Had to take my sons car in for an oil change and some shaking that was occurring. Problem was solved and we were out of there in less than an hour. All of our cars have been purchased and serviced here and we couldn't be happier with this dealership.


Great place to go, great staff, they treat you lik

5
Philip n. Bridegroom on 01/27/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We were greeted by Richard Sevigny, he is a very nice young man, very helpful, he helped us make our choice. We will go back. Everyone treated us very well.


Troy Pipkin

4.3
Troy on 01/26/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 3.0

Ted Payne scheduled me to have repairs done on my Pathfinder. The parts had to be ordered. The repairs was done in a reasonable amout of time and I was very pleased with the service and everything else. Thanks Troy


Great service from a top notch dealer

5
JimLkld on 01/20/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Tammy Letchworth is the best service advisor. She did a great job by being friendly, informative and professional. Thanks Tammy!


Great first car buying experience!

5
Kalee on 01/17/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Nabeeha Ali and everyone I worked with made this a pleasant and awesome experience. Great deals, great place, and overall happy experience.


Good service in a timely manner

5
Ron Vernon on 01/17/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My service advisor on this visit was Tammy Letchwort. Tammy was a very pleasant young lady that handle all of my auto service needs in a business and timely manner. Was in and out in one hour. Ron


2116 Nissan Altima

5
David O'Hara on 01/15/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Angel Diaz was very knowledgeable and helpful with my purchase of 2116 Nissan Altima. I was very satisfied with the amount of money on the trade in. Dave O'Hara


Compre mi carro

3.8
Josecar87 on 01/13/2016

Customer Service: 3.0 Quality Of Work: 4.0 Friendliness: 3.0 Pricing: 4.0 Overall Experience: 5.0

Muy buenos presios de los carros, me atendio bien ahunque no excelente lo unico que puedo desir de mi carro es que la pintura es mala ya que se le callo en un lado muy facil lavandolo y no fue algo de mi parte malo por ese lado ya que un mecanico me comento.


Love my new SUV!

5
Sara D. on 01/13/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I love my new 2015 Nissan Rouge and am shocked at how quick and easy the process was. Dawn Lawrence made sure to find me the perfect car and went out of her way to do so. Couldn't have had a better experience. Thank you Dawn and Jenkins Nissan!


Great service

5
Claudio T. on 01/13/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent service on time and clean. I do recommend.


Great facility and service!

5
BucNoleFan on 01/11/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This car dealership is #1 overall in every aspect. They treat there customers and cars with class! Please go to them for anything your car needs. They are always getting the job done!


Jenkins Nissan

5
Dave on 01/10/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I just purchased my second vehicle from Richard Sevigny at Jenkins. He makes the process very easy, and painless. They provide awesome customer service and a friendly atmosphere. Mr Sevigny has sold my family six cars in the last year. Thanks for the great service.


Great pricing and easy to do business with

5
Frank on 01/08/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Very easy to deal with. Sent an email with questions and they were answered very quickly. Requested information and best price on an available car and they were very upfront about their pricing and deals. Made the buying process much easier and painless. Got the car I wanted at a better price than comparable cars and their dealers in the area.


Positive Customer Experience

5
Ed on 01/08/2016

Customer Service: 5.0

I went to see if Jenkins would honor an oil change with a car l just purchased from another dealer. My dealer was very far away and I had purchased another vehicle with a friend at Jenkins. What they offered me was a $6 oil change for the lifetime of the car. It saves me money, tome and gas and l accepted. Jennifer Whedbee, Service Advisor, drove my vehicle in for the oil change, was very personable and pleasant, made the information process easy, advised me on a recommended tire rotation, drove my car out, assisted me with the cashier, and made the overall experience go very well for me. She presented an environment where l feel comfortable and can feel confident in bringing my vehicle to a reliable place. She even ran out to bring me my maintenance book which l forgot, with the service recorded. Overall l was very pleased with the way things went and it helped me avoid an alternative that l was not looking forward to in driving the car further from hom for an oil change.


Great Customer service

5
Vivian Newton on 01/07/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Tammy Letchworth was very friendly and helpful. She was very professional in how she approached the customers and conducted business. Great customer service!!


Purchase of a new vehicle

4.8
AVJoe on 01/07/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

My experience with Jenkins Nissan was a good one. My sales person Kap Curry was friendly ,knowledgeable and professional.


New Altima

5
Robert & Linda Snow on 01/07/2016

Buying Process: 5.0 Overall Facilities: 5.0

Worked with Glen McGuire and Alex (Alejandro) (sp). We called first, knew what we wanted. These guys were very helpful. Thanks.


James Bearden

5
Antonio M on 01/07/2016

Customer Service: 5.0 Buying Process: 5.0

Thank you James Bearden for outstanding service! We are very happy and pleased with the vehicle purchased.


Great Service

5
Shannon Austin on 01/03/2016

Customer Service: 5.0 Overall Facilities: 5.0

Service was fast and sufficient. Chris Faulkner was very friendly and professional.


Jenkins Nissan, Lakeland FL

5
Bruce Curtis on 12/30/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My family & I, plus friends, have purchased 10 new cars over the past three years from Jenkins Nissan. Working with Linny Sames and Kip Curry has been a most pleasant buying experience. They are great listeners and help us find the right vehicle to fit our needs. Jenkins Nissan is our dealer of choice when it comes to purchasing a new car.


First time buying new.

4
Troy on 12/25/2015

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

Even though I am 50 years old I just purchased a new car. Danny Harrington was great to work with and little pressure to purchased as I walked away the first time.


Great low-pressure buying experience

4.7
Matt Y. on 12/21/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I visited several Nissan dealers prior to heading over to Jenkins in Lakeland (I live in St. Pete) and the experience there was worth every minute of the drive. The salesman I worked with, Richard Sevigny, was very up front and straightforward about what the terms of the deal would be, and was very personable as well. The financial portion was relatively painless and fairly quick, and I was on my way in my new car within a couple hours of arriving for my test drive. All in all, full marks for everyone at Jenkins. I've already recommended them (and Rick specifically) to several of my friends.


Great pricing and customer service superior!

5
MikeB on 12/20/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The whole car buying experience was top notch. The price was haggle free and the best price in the area. The buying experience was superior - was able to do a lot in advance using the online services. Jimmy Malvasia greeted us and helped us through the rest of the process at the dealership and we picked up our car without any surprises or issues. Jimmy explained the features of the car during our test drive and made sure that we were ready to take it back home. Overall it was an excellent experience due to Jimmy's great attention to us as customers. I would recommend Jenkins, Jimmy and Johnna Darling to anyone looking for a Nissan.


New Car Sales Process

4
Larry Wilson on 12/20/2015

Buying Process: 5.0 Overall Facilities: 3.0

Customeress to purcbase a car was smooth and painless working with Dan Malone at this dealership. His knowledge of the products was remarkable. He has made me a return Customer in the future.


Best Dealership!

5
VickyLmt309 on 12/20/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great place and wonderful customer service! I will definitely be back!!! Chris was very helpful and so knowledgeable about the vehicles! The best experience a person can have at a car dealership!


Service with a smile!

5
Mike Butler on 12/16/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Hats off to Mike Riley in Lakeland Florida for making my service today such a happy experience, He took right over as soon as I came in. I appreciate that kind and easy feeling. Thank you, Mike Butler


SUPERIOR SERVICE AT JENKENS NISSAN

5
WES HOLCOMB on 12/16/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I WOULD RECOMMEND THIS DEALER TO SOME ONE WHO IS LOOKING FOR SUPERIOR SERVICE AND A LADY SALES PERSON THAT WORKS FOR JENKENS NISSAN. THIS LADY NAME IS NABEEHA ALI. I WENT THERE TO LOOK AT PICK UP TRUCKS AND WAS GREETED BY THIS LADY. I TOLD HER WHAT I WAS LOOKING FOR AND SHE KNEW RIGHT WHERE TO START. I FOUND THE TRUCK I LIKED AND SHE WAS SUPERIOR ON GETTING THE PAPER WORK DOME IN A SHORT PERIOD OF TIME. SHE HAD ALL THE ANSWERS AND WAS WILLING TO EXPLAIN EVERY THING TO ME .. I UNDERSTOOD ALL SHE TOLD ME. I WAS OVER WHELMED AT HER EXPERTISE IN AUTO SERVICE. I WANT TO RECOMMED HER TO ANY ONE LOOKING TO BUY A VEHICLE. STOP IN JENKENS NISSAN AND ASK FOR THIS VERY KNOWABLE LADY OR JUST TO HELLO. AGAIN HER NAME IS NABEEHA ALI. WES HOLCOMB..


New Altima purchase with Michael Wojtiuk

5
Ken on 12/14/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Michael was great. It was no pressure. He just asked what we wanted to see and he showed us several. I made him run in after several keys but he was a good sport about it. I think we were treated great and the the experience was very easy. I also think the bottom line of price is VERY important. I called a dealership just down the road and they could not match the price that was given to me over the phone so we drove a few extra miles to Lakeland. There were no games and I was pleasantly surprised that the car was the price I was told on the phone. Would buy again in a heartbeat from Michael and Jenkins Nissan.


Great Purchase Experience

4.7
Mark R on 12/10/2015

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Mario and Michael at Jenkins Nissan did a great job helping us purchase a new Leaf. We set up a deal on the telephone and when we arrived there were no surprises or hiccups. They even helped us return our rental car. Many thanks for a smooth easy transation!


Always pleasant

4.8
KW on 12/10/2015

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Was just in for my regular oil change and to address an issue with one of my key fobs. As always, the service people were prompt in helping me and extremely friendly.


Great Customer Service

5
AmyS. on 12/10/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Rahshon Clark and Chris Faulkner are amazing! Rahshon helped me find my car and now Chris services the car for me. A wonderful team over at Jenkins Nissan.


excellent service

5
Nery on 12/09/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Robinson Santana is the best!!!!! When I need a service or repair for my car He is always there for helping...


The Best of The Best.

5
Anthony H. on 12/08/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The Best Dealer I have ever known so far, and I have bought plenty of new cars. If you want to buy a Nissan, buy it from Jenkins and if you want to buy a car, buy Nissan.


Great service

4.7
Andrea C on 12/06/2015

Customer Service: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

The service advisor, Chris Faulkner was so polite, courteous, and helpful. He explained and doubled checked my concerns about the air bag cover. This is why I will continue to do business with this dealership and continue to have my vehicle serviced there.


service department

5
debbie on 12/06/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

anthony was so pleasant and did everything he could to make my experience as pleasant as possible


Best car buying experience ever!

3
Jeff on 12/06/2015

Buying Process: 3.0

I purchased a 2015 Murano three weeks ago from Jenkins Nissan. It was by far the best experience I have ever had purchasing a vehicle. No games and no hassle. Johanna and Danny were very helpful. Definitely worth the 4 hr trip from Ft. Lauderdale. As a matter in fact, I drove back with my friend a week later to pick up his New Murano. Thank you Jenkins Nissan for making two customers very happy!


Great car buying experience!

0
Carole on 12/04/2015

We recently bought our 2016 Maxima at Jenkins Nissan in Lakeland. We found the dealership online, and drove over to test drive the car. We were greeted by Bill Siede, our salesman. Bill was friendly, and we liked him. He was also knowledgeable and patiently showed us the cars, and gave us the information we needed. Thankfully, we never felt pressured by him. When we were ready, and had selected the car, he brought in the finance manager to complete the deal. We feel we got the car at a very good price. All in all, it was a great experience for us. I highly recommend this dealership and our salesman, Bill Siede.


A repeat customer

5
Julie on 12/04/2015

Customer Service: 5.0 Overall Facilities: 5.0

I brought my vehicle in for the routine oil change. As soon as I walked in, Sue Willet was there to greet me. Very pleasant. She made sure I was comfortable and when the car was done she made the process effortlessly!


Excellent Customer Service

5
Happy Customer on 12/04/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We found Jenkins Nissan on Cars.com and they had the best prices in the state. We tried several dealerships in our area but they would not match the prices given by this dealership. Linny Sames with the internet sales department was very helpful and always professional in getting quotes to us and answering any questions we had. Michael Wojtiuk picked us up from the airport in Tampa and did a great job finishing up the deal and was totally professional in taking care of the sale. We highly recommend this dealership and these two individuals who went over and beyond in making this an excellent purchase of a new Nissan Altima.


Live in Groveland and drove to Lakeland.....

5
JOHN C on 11/29/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I live 3 miles from another Nissan Dealer and drove nearly 60 miles to Jenkins this past Friday! If that doesn't tell you all you need to know, then let me just add this. Johanna, in Internet Sales, and salesman, Leo Guzman, pulled me out of a leased vehicle, that i just made the last payment on, and that I was over the mileage limits by 40,000 miles, and moved me into a PURCHASED beautiful Sentra S. Considering my circumstances, they saved me thousands while giving me the car I wanted. Out of respect to them, I won't divulge the details of the deal. I will just say that i financed at zero percent financing and my monthly payment is well under $300. The deal was agreed to within an hour and the car prep an financing concluded in 45 minutes. Leo was superb in going over the details and operation of the car. I have been buying cars since 1986 and this experience was, by far and away, the easiest buying experience I ever had. Thank you Johanna...you are awesome!


Internet Purchase

5
370Z Nismo Fan on 11/28/2015

Customer Service: 5.0 Buying Process: 5.0

I had found the exact vehicle I had been searching for at Jenkins Nissan. I worked with both Shannon Nieves & Jimmy Malvasia in purchasing the vehicle. They were great to work with and I couldn't be more pleased with the entire process from start to finish and my new 370Z.


A Great Purchasing Experience

5
ALT-Tampa on 11/26/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

On Nov, 19, 2015, my son and I went to Jenkins Nissan interested in purchasing a used 2014 Pathfinder we found on their website. The SUV would be used by my son. The sales person who worked with us was Renee Pappas. Renee greeted my son and I at the door and then proceeded to provide an excellent purchasing experience. She took us on a test drive explaining all of the features of the vehicle. We returned to the dealership and reviewed all of our options for purchasing and financing the SUV in detail. When we returned to pick-up the vehicle Renee ensured it was properly cleaned and ready for us to drive back to Tampa. It was a pure pleasure working with and through Renee to purchase the exact vehicle we needed.


Great customer service!

5
Elizabeth S. on 11/20/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I have never purchased a new car and went to three dealerships during initial research of which vehicle I preferred. From the beginning I felt no pressure from Jenkins Nissan, only great assistance, even despite knowing I wouldn't be buying that day. I returned two more times with my husband before we decided. We talked with a couple different salesman as well as an Internet sales manager. All were extremely helpful, professional, and made sure we were being taken care of. Albert Miller was our initial contact and made sure we were doing well and being helped sufficiently. On our second and third visit we met with Bill (William) Seide and he was great to work with. He answered all of our questions (there were a lot!) and helped us with test driving the vehicle on both occasions. Again, I felt no pressure which was very important to me. Even after obtaining my contact information he was not calling and emailing constantly like many other dealerships. Before our third trip I had requested an online quote for one of their vehicles in the color I wanted. They didn't have it at their regular lot, so before we arrived they had already gone to pick it up for me! I love my new car and would definitely recommend this dealership to my friends and family! Next time we need a new car I know where we are going!


Great Customer Service and Price

4.7
Mike Johnson on 11/19/2015

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

I recently shopped a few dealerships to replace my 2008 Nissan Titan. The first few dealerships were the usual types, High Price for their vehicles, Low Price for my trade in. Then I went to Jenkins Nissan in Lakeland and had a total opposite experience. My sales person Dusti Miller was awesome, the dealership personnel were friendly and working very hard to earn my business. In the end they made the whole Car Buying experience a real pleasure. Dusti ordered Dinner in and my wife and I shared it with her at her desk. She is an awesome, sweet girl. They really made me a deal on the new 2015 Nissan Titan and I couldn't pass this deal up. Love the new Truck and all the new friends I made at Jenkins Nissan in Lakeland. After explaining all this to my Brother he went down and bought a new Titan one week later. Jenkins Nissan is awesome. Ask for Dusti by name.


10K Maintenance

5
Debbie on 11/17/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Took my car in this week to have the oil changed/tires rotated and 10K check. I was dreading the wait as they were very busy when I arrived. I was pleasantly surprised that everything was done in less than 45 minutes. My service tech Anthony B was a pleasure to work with, he could not have been more attentive to processing me out quickly, professionally, and graciously. Thanks Jenkins for hiring people like Anthony and the Techs who worked quickly on my car!


AWESOME AND OUTSTANDING!!!

5
Fonda B. on 11/17/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Recently, I purchased a 2015 Nissan Altima S, and Rick Sevigny, my salesman, was awesome and outstanding! Even after the purchase, I'm confident that he'll continue to go above and beyond to accommodate my needs/concerns. The entire process was pleasant. Never felt any pressure. Also, was pleased to find that the rebates were as advertised. Another nice perk are the $5.00 oil changes! Everyone, including the Finance Dept., was a pleasure to do business with. I'll definitely be a repeat customer, and I will, with confidence, highly recommend them to my family and friends!


Very satisfied

5
t c curry on 11/16/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My wife and I recently purchased a new vehicle from Jenkins Nissan and was very impressed with the sales staff. Dusty was our sales person she is excellent . We had our first oil change and Mike Riley was our service guy. He was great very professional, courteous and timely. We would recommend all our friends to Jenkins Nissan because of the great experience we had there.


Great service every time

0
Delaney Futch on 11/15/2015

Robinson Santana has helped me the last 3 or 4 times I've come in. He has always been friendly and helpful. My husband and I are so happy with the purchase of our 2013 Altima. We have nothing but good to say!


Great service.

5
Kong on 11/12/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Mike Metcalfe was great. Excellent costumer service, very knowledgeable and helpful. Jason, the finance specialist was great also. Overall great experience buying from this dealership.


Respect and integrity... great staff and prices

5
Carlos Nunes on 11/11/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I live far away from Lakeland but i always come back for my maintenances,...i save money and can check their prices and plan for future purchases. I purchased an Altima 2.5S from them 2 years ago and it finds as smooth as day one. Thanks Jenkins Nissan from Lakeland...


Great service and great staff

5
DejaW on 11/11/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I visited Jenkins Nissan to gain information about the Nissan's College Graduate program and left the dealership with a new car! I worked with Dawn Lawrence and she is great! I'll recommend Jenkins Nissan to anyone!


One of the best car buying experiences we have had

5
The Bells on 11/11/2015

Customer Service: 5.0 Buying Process: 5.0

One of my least favorite things to do is buy a vehicle. We went to Jenkins Nissan because they were the only dealership around that had what we were looking for. As busy as they were we got nothing but stellar service from the minute we walked through the door until the minute we drove off the lot with our new Titan. There were no tricks or gimmicks, they truly do deal with best pricing and they got us where we wanted to be. Our sales person Carlos Echeverry was polite, respectful and wonderful to work with. I can't say enough positive things about him and how painless and easy he made our experience. I can see us getting our next vehicle at Jenkins Nissan and Carlos will be our go to guy!


1st Service

5
James Applewhite on 11/11/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My service Advisor was Robinson Santana and he was courteous and friendly. Explaned everything to me I will be back!! And will recomind your service dept to my frends.


Great Service

5
Mrs Austin on 11/10/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It's always a pleasure going to Jenkins Nissan to have my car serviced. Chris Faulkner is such a nice guy and his customer service is great!


good service &facilities

5
barnard on 11/09/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

kip curry was very helpful & professional I would do business with him again


Service Department

5
Lithea Beck on 11/09/2015

Customer Service: 5.0 Quality Of Repair: 5.0

Chris Faulkner is our service guy. He knows me by name when I come, gets me quickly checked in and has a ride arranged to take me to work. He follows up with me to let me know what needs to be done and the pricing. He is always friendly and professional.


Outstanding Service

5
Manatee Mom on 11/08/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Dealership that puts the customer first! Very impressed with our salesperson, Dan Belson, who did a wonderful job answering questions related to our vehicle purchase. We drove over 100 miles to visit this dealership and are happy to recommend Jenkins to friends and family who are in the market to purchase a Nissan.


Great internet purchasing experience!

5
NissanLoyal on 11/07/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Both Johnna Darling (Wallace) and Dawn Lawrence made the experience the most pleasurable ever.


Just Excellent

5
Ioannis on 11/07/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Best Dealership! Purchasing process was very smooth! Specialty thanks to Richard Sevigny for treating us with humanity and interest and helping us choosing a car that we enjoy more and more every day that goes by ... Very professional work, thanks Rick!


We had another great car buying experience.

5
Leonard Hammes on 11/06/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We had a great buying experience with Michael Woijiuk. He is an expert on all the aspects of purchasing a new car.We have come to him for help in buying our last 4 cars. He is a keeper.Thank you Michael.


Great Experience. Dawn our Sales person was great!

5
T&H Collins on 11/06/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Best car shopping and purchase ever. From our Salesperson Dawn to the Finance Manager Brett. Thank you again for a great experience!


2015 Nissan Murano SL purchasing experience.

5
Scott-n-Pati on 10/29/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Im not one to write reviews, the great experience my wife and I had at Jenkins Nissan was fantastic! First off Michael Wojtiuk is not your typical salesman. He is very much a down to earth kind of guy. He was not pushy and made us feel welcomed and comfortable. My comment to Mike was You do not seem to be that flashy arrogant type of a salesman. And I mean that as a compliment! Thats why my wife and I like dealing with you". We encountered some minor issues with the new car. No fault of Jenkins Nissan or Nissan themselves, a little Mother Nature problem. Mike and sales manager Marcus promised me the small issues would be taken care immediately. Marcus took the car into the shop and had service manager Todd look over the car and had the parts ordered expedited. Even after the sale we had a few concerns about the financing. The finance manager Hymid (hope I spelled correctly) was great to deal with as well. Hymid erased all of our concerns. Another great notability about Jenkin Nissan is that they dont tack on those extras at the end of the sticker price i.e. Paint/fabric protector or pin stripping etc. Jenkin Nissan is a great dealership! I worked with all their departments and found everyone really friendly and helpful.


Excellent buying process

0
Roland on 10/27/2015

2nd time in a row purchasing from Jenkins and always Steve the best service the sales has been awesome but most importantly my sales Steve the best service the sales has been awesome but most importantly my sales rep Dusti Miller and Linnie Sims are The absolute best ! Will only do business with them. A++++++


Jenkins NISSAN exemplifies customer service

5
Manny J Garcia on 10/27/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I love the customer service experience Chris Faulkner brings to NISSAN as a customer service agent. I applaud Chris Faulkner for doing a job well done. Thanks


Great customer service -- thanks Chris!

5
AB on 10/26/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Chris Faulkner helped us with our service needs on our older Nissan, and the entire experience was great! He was very friendly, helped work with us on pricing for our service needs, and was a great representative of the company. We really appreciated his assistance and will come back for all our Nissan service needs on our car, as well as when we want to buy a new car someday. The facilities were clean and comfortable while waiting, and the rest of the staff were also very friendly. Thanks to Jenkins Nissan and especially to Chris!


Relief

4.3
Maracucho on 10/25/2015

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

No hassle, enough "said". Even driving 1 hour away from our home.


Good Deal Done Quick

5
Dave on 10/24/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Contacted Johnna on line. The car was waiting for me when I showed up. Mike Metcalf was the salesman and went above and beyond what I've experienced in the past with other dealers/salesmen. Honest and up front with no bull. Got the deal I wanted and Mike showed us how to use the vehicles features. Mike Metcalf took care of us from the minute we stepped on the lot and has continued to follow up to make sure we are satisfied. What a concept! Other dealers take note.


Great buying experience at Jenkins

5
RACLSC 5888 on 10/22/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife and I emailed Jenkins as to the car we wanted and we set up an appointment to meet with the Internet Sales Rep(Vincent) at 9:00 am on Saturday morning. We drove down from Wesley Chapel and arrived at 8:45 am and was greeted by Vincent who introduced us to a lot salesman (Kip) and we picked out the Altima (SL) that we was interested in and soon my wife was test driving the car and found it to be just what she wanted. We returned to the dealership and Kip went over all of the information about the car and asked if we would be interested in purchasing the Altima. After my wife and I agreed, Kip took us into the dealership and went through the paperwork and the types of options on the car. There was absolutely no pressure throughout this process to purchase the Altima and we were asked a couple of times is this really the car that we wanted to purchase. This is a much different approach than we had found at other dealerships. We soon found ourselves with the finance manager who found the very best options for us and with high credit scores we were about to obtain a 75,000 mile bumper to bumper warranty for the same money. The finance manager was very knowledgeable and very easy to work with. After completing our visit with the finance manage (Brett) Kip took us back into the car and went over all of the options on the Altima that we had. He set up our Bluetooth, our navigation, and our Bose stereo system among other things. We were in and out of the door in 2 1/2 hours. It was a great experience.


Excellent Dealer

5
JimM on 10/22/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have been having my car serviced here for years. Just bought a new car and the experience was excellent. I recommend this dealership!


Jenkins Nissan is far above the rest

5
Brenda A on 10/21/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Dan Belson was very helpful in getting my new Pathfinder. Thanks also to Vince Maguire and to Jose in finance for making the transaction smooth and easy.


Awesome service

5
Jill on 10/21/2015

Overall Facilities: 5.0

Chris Faulkner is the employee who always helps me when I come in to service my car, and he is great!! Always smiling, very knowledgable. I wouldn't go anywhere else!


Campaign Work

3.7
PreNovice1 on 10/20/2015

Customer Service: 3.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Chris Faulkner was my service contact & he was extremely professional, courteous & friendly. He made sure my car was protected while waiting for the qualified GT-R technician, Ron, to arrive at his scheduled start time. Ron did a great job as usual. Thanks again to both of you.


Good vehicle....but GREAT SERVICE FROM MIKE WOJTIU

4.3
Jerry Aaron on 10/16/2015

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

My wife and I appreciated our buying process with Jenkins Nissan. We got a great deal on a nice vehicle and best of all we had Mike Wojtiuk catering for our needs and providing truly professional help and GREAT customer service. Today one does not find customer service everyday, but Mike was impressive. Our daughter bought a car earlier this year and her experience with Mike was the same. My next truck will be bought thru Mike . Thanks Nissan and Mike!!!


Great salesman

5
MollyB on 10/14/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We checked the Internet for local dealerships offering the 2015 Murano Platinum model. We visited another dealer who after four tries could not negotiate the right deal for us. We then called Jenkins, Shannon helped us over the phone a little. Bill Siede was given to us as a salesman when we stopped. He took the extra time to find model not on the lot yet, brought it over. Negotiated the deal and came over to our home to bring an item that came in for the car the next day. Bill did an excellent job and e have a beautiful car. Thanks Jenkins


Jenkins Nissan best in Tampabay

5
T.R. on 10/14/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Recently purchased a 2016 Nissan Maxima and the transaction couldn't have been any smoother. Salesman A.J. Oleander and Manager Mario Dorado helped me through the process. Jenkins price was by far the best price in town and they also offer the $5 oil changes which help out after the sale. I've purchased several vehicles from the in the past and have always been satisfied with the outcome.


Stellar service, honest sales practices

5
Heather on 10/08/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My initial contact was with Mario Dorado who was extremely helpful and honest in securing me the best deal for the return of my lease and purchase of a new Altima. My husband and I drove an hour from Orlando (we have four area Nissan Dealers) and we would not hesitate to do busniess with Jenkins Nissan again. Upon arrival, Mario introduced us to Andrew Olender (A.J.) who would assist us in the actual sales process. A.J. is a delight to work with and it was a seemless transaction. He is a very considerate, personable, and genuine person. We are fortunate to have found Jenkins Nissan and their staff. Our local dealerships could not match their new car prices and had unprofessional sales tactics. You do not have to worry about that at Jenkins.


Best price, no hidden fees and excellent service

5
Jin from Tally on 10/08/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0

I am looking for a car and contacted Jenkins Nissan. The lady (Kendall Miler)in contact is really nice and prompt. She makes everything very clear and makes purchasing process very enjoyable . I recommend them sincerely


Theives!!!!

1.6
Noble on 10/08/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 4.0 Overall Experience: 1.0

I will never buy a nissan from this dealership they are liars and thieves. I bought a brand new car that had a defect in the paint...instead of them painting the whole car it was painted in spots.. after i complaint about the issue a manager told me to shut up and let's have a intelligent conversation. After threating to call channel 12 news they agreed to give me another car. After swapping out cars they told me my first payment that was made on the previous car would be applied to the another...that never happened they took my 346.00 dollars and started me with payments all over again. I have made several attempts to get this matter resolved they are all liars and will give you the run around. I work hard for my money and they just stole it from me. It's not my fault because this dealership sold me a defective car!!!!!! Stay away please!!!!!


Jenkins Nissan - a fantastic experience

5
Carmen Henry on 10/04/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

First of all and up front, this review will be glowing. Further to three bad experiences with other dealerships which left my husband and I annoyed, we came across Jenkins Nissan on the net. We had a specific car/ interior and a set monthly price in mind for the car we wanted. We liaised with (Johanna) who promised us we would be able to attain said price. Johanna kept us appraised at every stage, as the exact car we wanted was in transit. We were still not hopeful (3 dealerships told us we would not get the deal we wanted). On the day we went to potentially pick up the car we arrived with low expectations. We were met by James Bearden who would broker the deal. From start to finish he was non pushy, understanding and did not on any scale try to bamboozle us with figures (those previous dealerships). It's fair to say this was the best experience we have had to date when purchasing a car. James, as well as the other staff members, steered us through a usually painful process leaving us with our new car less than 2 hours later. We are very happy and extremely pleased with the way James managed the whole process. It's difficult in these situations for people who are technically sales people to manage a consumers expectations of what the experience should be. James did this with ease and we will be back!


excellent service

5
Elvia very thankful. on 10/04/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very happy and grateful for the excellent service that Richard Sevigny gave me, for helping me find a very good car,


Great customer service

5
Ruth R. on 10/03/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Our salesperson was Nabeeha Ali. She was very professional and was able to answer all of our questions about the 2015 Altima that we ultimately purchased. I would recommend Ali and Jenkins Nissan to any prospective buyer.


New car

0
Olivia on 10/03/2015

I bought my nissan rouge from this dealership and Jimmy Malvasia assisted us in the process and provided excellent customer service. I will recommend him and this dealership to anyone looking to buy a car.


Great - No Pressure Experience

5
RobCat on 10/02/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I took my car to the Nissan dealership to get an estimate on the cost to repair my current vehicle, while the news was not what we wanted to hear, the experience in the Service department was great. Robinson was very helpful. This factored into my decision to walk into the dealer showroom and see what kind of car we might be able to get with a trade in or if we went the route of leasing. So, once in the showroom, Rahshon Clark approached asking how he might help. He was not the least bit pushy or deterred by the request. Within minutes we were in the parking lot looking at vehicles. In trying to discern what features were important and how that impacted payments, Rahshon did a check of their inventory. We then test drove the selection. During the test drive, Rahshon suggested we go to their overflow lot to look at additional Pathfinders that better fit our wish list. We left the overflow lot in a different car than the one we came in. This helped us realize what were must haves and where we might compromise. Back at the dealership we reviewed different vehicles/options to see what we could get with the stated budget. Rahshon got us the model of car we wanted, features and exterior color we were happy with while staying within our budget. I never expected to purchase a car that day or to have had such a great experience. Was blown away by the process and customer service. Every member of the Nissan team we met were extremely helpful. Go see Rahshon for your next car.


new customer had new car

5
Nabeeha Ali-celani on 10/02/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Thank Ali you are only one services excellent for me , with first car I am very happy, just one a little minor assembly parts. and second car I have 3 issue problems , the yake back vehicle I have been talk, showing dealer with 2 guide ,his name is todd , your vehicle have in dealer 4 days , we take care all problems that sound good,I hope every thing doing good jobs ' my feeling happy Thank Ali your are excellent sales pre. see you soon next third vehicle difference model


I am very pleased with the Service Department.

5
John Ringleb on 10/01/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Chris Faulkner listened to my issue, found a way to find the problem, and discovered what the real issue was. A great advocate for the customer!


great facilities

5
jose on 10/01/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great place to buy a car and akso a great experience


Chris Faulkner

5
Joyce on 09/30/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I brought my car in for routine service and Chris Faulker was my technician. When I arrived he greeted me a huge smile which was very welcomed because of the day I had at work.He was extremely professional, courteous and kept me informed of the service that was being performed. He advised me of future maintenance and had my car in/out in approximately 35 minutes. He is truly an asset to your organization. Kudos!!!!!!!!!!!!!!!!!


Outstanding service

4.8
Christine C. on 09/28/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Buying a new Altima at Jenkins Nissan is always a pleasure. Jimmy Malvasio and Brett Swagerty (finance) are terrific. They make the entire process simple and stress free. Love doing business at Jenkins.


Jenkins Nissan made Car Shopping fun again!

5
Michael on 09/28/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I went drove all the way to Lakeland, FL from Panama City, FL to Jenkins Nissan to help my daughter, who was looking for a new Nissan Rogue but couldn't find anyone locally who was willing to give her a good deal. I found Jenkins Nissan online, and was contacted by one of their online sales manager, Linny, who could instantly give me an out the door pricing. No gimmicks, no lies, and had amazing rebate deals. When we arrived we were introduced to our sales personnel Daniel Malone. He was very friendly and willing to go above and beyond to help my daughter and I. I have not received this kind of real, friendly, personal, and overall best customer experience with buying a car in a very long time. It was definitely worth the drive, when they ended up saving my daughter $2,000-$3,000 compared to local Nissan dealers. Everyone there was so friendly, and not once did we ever feel pressured into an agreement, They really worked with us on everything we asked for. I even ended up driving away with a new Nissan Altima, myself. The price was just too good to pass up and the car was more than I could have ever imagined. I would definitely recommend this dealer to any of my friends or family, and have definitely made my daughter and I loyal customers. I have never experienced a car sales rep who was so willing to take care and go above and beyond for their customer. Dan truly cares about his customers and wants them to go home happy and pleased with their purchase. Thank you Jenkins Nissan and Daniel Malone for the great customer service and amazing deals on our new cars. You've made car buying fun again.


Outstanding experience

5
Dave Waite on 09/26/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I came into to see the new Altima. I was lucky enough to have Dawn Lawrence as my sales professional. Please take notice!!I said sales professional and not car sales person. In the event any of you were not aware, there is a profound difference. Dawn was sharp, energetic and honest. I hate purchasing cars, and she made it seem almost fun. She helped my wife with the selection of the vehicle she wanted and steered us to the finance dept. That also was a great experience. I don't recall the name of the gentleman that assisted me, however he managed to get the numbers to meet my budget. He was very personable and had a great sense of humor. THANKS for selling me a car. I've never said that before!


Great services and friendliness of Jenkins Nissan.

5
JamesFB on 09/26/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Our experience at Jenkins Nissan was a pleasant experience. Dusti Miller our sales associate was very professional in every way. She was very friendly and made us feel very comfortable in our purchase experience. We called ahead and had contact on the Internet and there were no surprises when we arrived at the dealership. We will definitely recommend Jenkins Nissan and Dusti Miller to our friends and will call them again when we need to purchase another vehicle.


No Other Nissan Dealership can compare!

5
AJ Smith on 09/25/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

If you are in the market for a new Nissan, don't waste your time with ANY OTHER dealerships... Jenkins Nissan is, by far, the best Nissan dealership that I have ever been to. I live 300 miles away from their location, but I would never think of going to any other dealership. I have purchased 5 cars from Jenkins and have NEVER been unhappy. Shana Chaney has been are sales specialist for three of those cars and she has never let me down. The price is always better than any of their competitors, and their service is second to none. I highly recommend Jenkins Nissan and Shana Chaney for your next Nissan purchase!


Very comfortable first rate facility

5
Barry on 09/25/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Kip Curry and all the others did a wonderful job of making us feel like part of the family. We love our new truck and will definitely come back to Jenkins for future purchases.


Buying a car made easy

4.8
Linda Rais on 09/24/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Dusti Miller was my sales person who went out of her way to make buying my new car stress free. She was very helpful and went to great lengths to help me with all the paper work and trade in value for my vehicle. I love my new car and highly recommend Dusti to anyone. Thank you Dusti and Jenkins Nissan for being very helpful.


Amazing Customer Service !

5
by Tanya on 09/23/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We have not purchased a car in quite some time, and we had visited several other dealers before we went to Jenkins Nissan ! This experience exceeded our expectations. Dawn Lawrence is a gem !! She was very patient with me as i went back in forth about color and details a thousand times ! She was mindful of our budget and I never felt pressured ! She explained everything as we went along and just made the entire process stress free ! What a wonderful experience ! I love my new Pathfinder and I would highly reccomend Dawn & Jenkins Nissan to everyone I know ! Thank You so much for a wonderful experience Dawn !


Outstanding service!!!

5
Brooke on 09/21/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Service was the best I have ever experienced. Would never go any where else. Robinson Santana was so attentive. Updated me every 5-10 minutes on the status of my car. Awesome!!!!


jenkins nissan

5
mark scheidt on 09/18/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

our visit was awsome. james beardon our sales rep was awsome. great price. we bought 2 cars. thanks mark s.


Worst customer service ever!!

1
addy8953 on 09/15/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Buying the car was easy, getting my extended warranty back after the car was wrecked is an experience I wish to share so it does not happen to you. I have called them over 25 times to get info on my money, no one calls back after they promise to do so. May 30th paperwork was submitted to Jenkins, Sept 15th still no check!! I want James Jenkins to know that this experience will be shared with anyone I know that wishes to buy a new or used car.


Expert Information

4.5
Linda in Riverview on 09/13/2015

Buying Process: 5.0 Overall Facilities: 4.0

James Bearden was our salesman....We found him courteous, patient, informative and he got us a great deal on the model JUKE we wanted...I would recommend him as a professional salesman to family and friends.....


Best experience ever

5
April Michele on 09/13/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

First time I've ever purchased a brand new car and I couldn't be happier about how my experience with Danny Harrington(salesman) and Ed(finance) went! They were friendly, quick, didn't push anything on me, looked out for my best needs, and were honest. I would rate them a 10 a recommend them to everyone!


Best price in Florida

4.7
Jaybo on 09/12/2015

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Dusti Miller did a great job getting the truck ready and making sure everything was. The inernet sales person was good as well. There was a problem with the price that was quoted through email. They did make an effort to help make it right. In the end i was satisfied. They made every effort to get me out of there as quickly as possible.


Professional Service Performed Quickly

4.3
Satisfied GT-R Owner on 09/09/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 3.0

Robinson Santiago was very professional and treated me very well. He made sure my GT-R was perfect and performed services I needed and no more. My bill was much less than I expected.


Review of buying experience

5
Carol V on 09/04/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had a wonderful buying experience at Jenkins Nissan. Shana Cheney was my salesperson and she did a fantastic job. She listened and she reacted right away when questions were asked. She was knowledgeable and professional and I felt very comfortable with her. She knew her product and was proud of it, and I can see why. I love my new Nissan Murano and I think Jenkins Nissan is a great place to go for a great car buying experience. Do the research and you will see they have the best prices and it's proven when you're there. All of the people involved with the buying experience were professional and very helpful. The facility was clean and has good energy. Tux was one of the prep people and I appreciated what he did too.


Stellar Customer Service

5
Patrice M. on 09/02/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I'm so pleased that I allowed Miss Dusti Miller just 5 minutes of my time. She showed me some cars, took me for a test drive, ran some numbers for me and made the entire process a pleasant one. I'm so happy with my new car. Everyone at the dealership was great to work with.


service

5
kirk on 09/01/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Chris Faulkner was my service rep. He did an excellent job explaining not only the service done, but what is needed down the road. No pressure just the facts. Job was done in excellent time also. Especially for a busy Saturday. This is a great service dept.


Service

5
Ann Tollar on 08/30/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Caitlin Aycrigg provided excellent customer service.


Couldn't be easier!

5
Cardell C. on 08/28/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This was by far the easiest car buying experience I've ever had. Michael Metcalfe and Mike Barnes to great care of us. No hassle buying, no hard sale on upgrades and options. I would definitely recommend and plan on returning if another Nissan is in my future plans.


Excellent Purchase Experience

5
Sanders Family on 08/28/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My recent experience at Jenkins Nissan, was a very by far the best experience I ever has in purchasing a car. I want to commend and thank Kip Curry, for his professionalism, courtesy, honesty and integrity shown to my family and to me personally. Kip not only answered all our questions, but he didn't pressure us into a decision, but took the time to explain and establish a trust that is hard to find in the auto industry. From the beginning to the final process, Kip, sales manager, and finance manager, made us feel comfortable and treated us with respect. I wil highly recommend Kip Curry and Jenkins Nissan of Lakeland, to everybody.


Great place!

4.8
John on 08/27/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

We purchased our Versa here 3 years ago. We have always had great service here. Everyone is friendly. If I had to complain, it would be that they need to expand! People everywhere! I was talking to my salesman and found that it was an excellent time to buy. Jason showed me the car, gave me a surprisingly great price, and we decided to purchase an Altima. We have had it for almost a week and love the car more each day. If you are looking for a Nissan, start here - you won't have to go anywhere else.


Completely exceeded my expectations!

5
Tionee on 08/22/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently moved to Central FL and had been looking for a car for at least 5 months--In the process of visiting a few different dealers and car lots, I became a bit discouraged. While traveling through Lakeland, I decided to stop at Jenkins Nissan. I must be honest--when I arrived, I was a bit skeptical, but Carlos Echeverry met us before we walked into the front door and was an amazing help all throughout the entire process. He went beyond the normal, "How can I help you?" attitude, and displayed genuine care and concern that significantly lessened the apprehension I had initially felt going into another car dealership. He took the time to understand what I wanted and got it for me! I also appreciated the finance manager Jose who assisted me. He was gracious enough to meet me where I am, in terms of my budget. My entire experience at Jenkins Nissan was the most positive one I've ever had--I will never forget it and based on the amazing help I got from both Carlos and Jose, I highly recommend it to anyone looking for a car!


Great service !

5
Mariah Baez on 08/21/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My and my father went in search of a new car and James bearden really helped me find the perfect one. He was very knowledgable on all the vehicles. He provided us with great customer service and we ended up getting a great deal ! He also took his time and answered all our questions. I would definitely recommend him to anyone who is looking to purchase a car !


Awesome Customer Service Experience

5
Manny Garcia on 08/18/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My experience with this dealership is outstanding and superb. Not to mention the Excellent Customer Service that Chris Faulkner gives to each and every customer that comes through this facility. Moreover, this will be the 7th vehicle that my wife and I purchased through this dealership. Awesome Experience, and will definitely continue to purchase "ALL" my vehicles there. Thanks a bunch, way to go Jenkins NISSAN. I would definitely recommend this dealership to friends and family. Thanks


Exceptional customer service

5
Mike C on 08/18/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I traveled from Ft Lauderdale to Jenkins Nissan for my new vehicle. I knew I had made the right decision when they offered to have dinner waiting for me upon my arrival considering a four hour drive. Carlos Echeverry was waiting at the door when I arrived. I work in customer service myself, and Carlos exemplified everything that I was trained to do when it comes to the customer. Prior to the test drive, he explained all functions of the car. After the buying process was over, he set the cars computer and navigation system up before my departure. Couldn't ask for a better sales experience. JOB WELL DONE CARLOS.


great custom service

4.7
angela 370z on 08/05/2015

Customer Service: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Chris Faulkner has always welcome us with a smile and willing to help with any issues. He is honest when it comes to if a repair is safe to wait, so there is no financial stress on a customer. Chris makes you feel that you are the only customer that matters. My husband and I feel like part of family not a customer. Keep up the good Work.


Great car buying experience

5
Buffy S. on 08/04/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I couldn't be happier with my car that I got at Jenkins Nissan. James Dodds and his team were great! They were very friendly and made the buying process easy and hassle-free. They took great care of me and made sure that I was happy with my purchase. I will definitely be back! Thank you James Dodds for a great car buying experience!


Great service, very friendly staff

5
Solange on 08/03/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Richard Sevigny ROCKS Very skill sales person EVER, he was listening attend my request and needs for a new car. He fulfill my expectations Keep up the good work.


great delerahip

4
me123 on 07/29/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 2.0

Great place I've bought 2 trucks from here and am always satisfied with the car buying process I called before making the 45 minute drive because there wasn't any pictures online and they were so kind to go and take several pictures and send them to me truck was everything I expected from the photos james todd was my salesman and was awsome


Above and Beyond

4.7
Erika S on 07/29/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

My salesperson James Dodds was courteous and knowledgeable. He was also patient and attentive as I took time to make an informed decision on which vehicle was the best fit for me. He and his team were awesome. The finance process was smooth. He even went to the trouble of coming to pick me up from Apopka and back to dealership to take delivery of my 2014 Nissan Rogue!. Although they were undergoing remodeling, James made me feel welcomed and valued as a customer.


Dawn Lawrence was EXCELLENT & Totally AWESOME!

5
Patricia Johnson on 07/27/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was so lucky to be able to have an excellent Salesperson like Dawn Lawrence! She showed us all their inventory of Jenkins Nissan dealership! Dawn made the car buying a pleasant experience and I was totally surprised by my car buying experience! The Manager of Jenkins was such a pleasure to talk with! Everyone at the dealership were so very nice and Jose the Accountant was so very nice & he explained everything about the loan so easy to understand. I have highly recommended Jenkins Nissan to my friends already. I really appreciate that he took his time with me. They are all were awesome!! Thank you for the wonderful experience!! Patricia Johnson


Chris Faulkner ROCKS

5
memesmom on 07/25/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Chris Faulkner ROCKS Best service writer EVER This dealership always outperforms all others. I use to have a BMW and this dealer was more friendly and helpful than the most expensive shops. Keep up the good work.


Great Customer Service

5
Karen Hamilton on 07/24/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had an appointment to have oil changed. Chris Faulkner was my initial contact when I arrived. Very pleasant and good impression. Probably best experience I have had in the f-66 years I have been coming to Jenkins.


Thanks for all your help Rickie

5
D. Douglas on 07/24/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This experience here at Jenkins was a breeze and Richard Sevigny is very knowledgeable and made the process extremely smooth for us, we will definitely do business again.


Great Service Rickie

5
Mrs. Douglas on 07/24/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This experience here at Jenkins was a breeze and Richard Sevigny is very knowledgeable and made the process extremely smooth for us, we will definitely do business again.


Richard Sevigny

5
Dorothy Douglas on 07/24/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Richard Sevigny helped me pick the right car for myself because he was very patience and took his time for me. It was a pleasure to meet him. Thanks Rickie.


Excellent Service

1.3
Dee Douglas on 07/24/2015

Customer Service: 2.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

Anytime I think about car shopping I automatically cringe.. I absolutely dread it! However Richard Sevigny assisted me at Jenkins and it was thankfully very smooth going. I def recommend this location and of course Rickie.


Pam Frazier "I LOVE my Maxima"

5
Pam is Lovin' her 2016 Maxima on 07/22/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

When my Mama and I drove onto the lot we were met by William Siede with a smile. He was very nice and very knowledgeable and answered all of our questions. He focused on us and our needs of which car to purchase. He took us for a test drive in the Altima and the Maxima. I fell in love with the Maxima and he helped me make my dream of owning that Maxima a reality. From start to finish my car buying experience was awesome and smooth because of William Siede. I have already told many people about my great experience at Jenkins Nissan and have highly recommended that they deal with William Siede. He truly is an asset to your company. I will continue to speak highly of Jenkins Nissan and William Siede.


Carlos Echeverry

4.7
Channing Boyd on 07/19/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Carlos Echeverry our sales associate at Jenkins Nissan made the purchasing process for my daughters first car an exceptional experience . He was patient , well informed and willing to do whatever it took work out the best price for our family . The management team and staff were fair and offered a no nonsense pricing process with no hidden fees . I would highly recommend this dealership to anyone who is looking for a honest fair price and great customer service .


Mrs.Owen Smart

5
Patricia Smart on 07/18/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My husband and I have purchased several cars over the years from Jenkins. We have had most os our car service with them. We have been very happy with the service . Chris F. comes out to greet us each time and calls us bt name. He is really an asset to your company. He;s very helpful and answers all our questions.


$19,816

Mileage: 41985

Color: Blue

Transmission: Continuously Variable Transmission (CVT)

Body Style: Sedan

City: Lakeland, FL

Engine Type: 1.5L In-Line L15B7

$16,719

Mileage: 25998

Color: Other

Transmission: Continuously Variable Transmission

Body Style: Sedan

City: Lakeland, FL

Engine Type: 1.8L In-Line

$33,997

Mileage: 8746

Color: Other

Transmission: 8-speed Automatic

Body Style: SUV

City: Lakeland, FL

Engine Type: 2.5L In-Line A25A-FKS

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