Jeff's Northshore Auto

Customer Service needs help

I stopped in to look at a car. I was told I would need to have proof being pre-approved before I could take the car for a test drive. I'm 55, really.... I will never stop by there again.

As long as they get a sale...

I called about a truck I was interested in buying. The salesman said it was still available and the price was firm. I told him I was going to come in for a test drive. I told him it about an hour and twenty minute drive so I would be there between 12:30-1:00. He told me that was fine. I jumped in the car and left. I pulled in the dealership at 12:33. I walked in and told the salesman I was the guy who called about this particular truck. He wasn't the one I spoke to but also said the car was on a test run. I waited until the truck came back, but the guy said he would take it. Three hours wasted...and gas. I didn't get an apology or a chance to speak with the salesman.Ill be decent and not name him, I wish you the best of luck with his salesmanship. I hope the financing came through for the guy. And I will be more than happy to take my business and checkbook elsewhere.

Great Dealer

Great father son dealer. I bought a truck from these guys. Got to meet Jeff and his son. Both are extremely helpful down to earth guys. Great employees I got to know Nick, one of their salesmen, and he has made my car shopping experience a blast. They all really know their stuff. Best dealership I've ever been to.

Great father son business

Bought a truck from these guys and as soon as i was there looking, the employees were helping me out giving great information on all the vehicles i was interested in and had me driving away in no time!

Great father son business

Bought a truck from these guys and as soon as i was there looking, the employees were helping me out giving great information on all the vehicles i was interested in and had me driving away in no time!

Never gave me information requested!

Found a Ford Edge that I was interested in on Cars.com. I would have driven to see it but when I requested information regarding the mileage no one emailed me back with the mileage. Not sure I would buy a car from them if they cant respond to an interested buyer!

Positive experience. Friendly Staff.

Kevin at Jeff's Northshore Auto contacted me shortly after I showed interest in a Nissan Titan they had for sale. I drove 93 miles to check it out 4 days later and ended up buying it. Everyone there was friendly and had a great sense of humor. I can't comment on vehicle servicing since I live too far away to have my vehicle serviced there. I did purchase a warranty on the vehicle at my request since it would be difficult to return to them for service since I am 2 hours away. I've only had the truck 20 hours but love it so far!!! I went this far away to find a Nissan Titan for the price range I was looking for since It's been difficult to find a used Titan with lower miles. The long trip has been worth it so far!!!!! I would recommend this dealer to anyone.

Not calling back

Tried to have them "get back to me" and they didn't even call me back even though I WAS interested in buying a car from them.

Bad customer service

Brought car had nothin but problems with it every since called about it never called back. Custumer service what costumer service would not every buy another car from them all junk

Bad customer service.

Wanted to purchase a truck they had in inventory. I was looking at a truck that particular model and options are not very common. I lived 150 miles away so wanted to secure financing before making the trip. Took 4 days of calling them to find out they didn't want to do any work to make it happen. I had to call them every time only to hear an excuse, "i lost your phone number" "I couldn't get a hold of the bank" "I'm sorry its been real busy here" "the owner is off today" Needless to say after 4 days of this I wrote them off as not willing to help to make a deal happen. Poor poor customer service. Will not ever buy from them.

Problems with vehicle purchased

Unsatisfactory follow up on several problems with the vehicle purchased. Cost over $ 300 in repairs right after the purchase.

Typical small town used car dealership -- dishonest,...

Typical small town used car dealership -- dishonest, smarmy, deceptive. They tried to sell me a car that they promised was completely "road ready." I told them that I had two young children who needed a safe and reliable vehicle. They proceeded to take me through their inspection, promising everything was up to safety codes and ready to hit the road. So, I did, straight to a trusted mechanic who proceeded to find almost $2000 in necessary repairs. Each of the problems (there were 6 different problems) were entirely necessary to make the car safe. I went back and told them what I had discovered and, realizing they had lost a sale, they simply laughed and shook their head and didn't say another word. I WILL NEVER DO BUSINESS WITH THESE PEOPLE and highly recommend that you avoid them as well. If you do business with them, PLEASE for your own safety and that of your family, take the car to another place to have it checked out. These people are professional scammers.

Went to Jeff's Northshore to look at vehicles. I am...

Went to Jeff's Northshore to look at vehicles. I am 6' 1" and my wife is 4' 11". Trying to find a vehicle that could accommodate both of us was challenging.( My wife winds up sitting on the steering wheel most of the time). After looking at about 18 vehicles at 4 different dealerships, we wound up talking with Don at Jeff's Northshore Auto. After we talked with Don about what we were looking for, he showed us a 2005 Chevy Tahoe that they had on consignment, and my wife sorta fit in, we started the purchase (because it was the only one we found that she fit in). Jeff walks in and asks if we had seen the one that they had. Same year, 40,000 less miles and fully loaded. We decide to take it for a test drive and my wife notices some buttons on the drivers door. We switch places and I come to find out that this Tahoe has adjustable pedals. Now we both fit. We do the financing through them and find out that we also can purchase a 5 year, 100,000 mile power-train warranty for a very reasonable price. My last vehicle lost 2 transmissions in 5 years. The service that we received from everyone there was just incredible. They will definitely see us again for the next purchase.

They have a good thing going, here. They had a nice...

They have a good thing going, here. They had a nice selection of decent vehicles for a good price. Don was super nice, and very transparent about their procedures. When we expressed interest in a vehicle, he sat down with us and showed us the mechanic's notes. It was very nice to work with a dealer who was willing to tell us what things may need attention in the future, instead of just saying that "everything checks out." The staff there has many years of experience, and I feel that they do a great job. If you're in the market for a used vehicle, check this place out!

on 1/5/13 i bought my 2003 f250 4x4.picked it up runs...

on 1/5/13 i bought my 2003 f250 4x4.picked it up runs very well took it home to oshkosh and noticed smoked an burning oil smell.checked it out and was leaking oil on to the exhaust.called mike my salesmen 20min.later lol..he told me bring it back at my convenience asap they will check it out.my wife took it back that monday treated her great gave us a nice 2008 grand prix loaner (free of charge).so tues afternoon called service and talked to greg serv.manager. we talked our options out and they would fix it. it had a right headgasket leaking oil under intake manifold (some what of a ford issue)well i opted for the second option if i kicked in 600$ we would do both head gaskets an other misc. servicing that goes along with triton engines. i wasnt totaley liking this route at first....but in the end i ended up with a betterment of the truck on some common ford issue's.this was only a 11,000$ truck and they stood behind it with a over 2000.00 repair!i gota tell ya in this day and age this was very IMPRESSIVE!i will go back again and tell anyone these guys are the best at what they do!thanks jon k.

You cant get better.

I bought my Focus yesterday and every thing about the deal was carried out in a most friendly manner. The car is excellent value for money and fit for purpose, What more can you ask!!!

Seen advertised price for oil change at a reasonable...

Seen advertised price for oil change at a reasonable rate, took vehicle in, offered me a loaner or wait for oil change which was great, they changed the oil in a timely fashion, also informed me of a few minor things to keep an eye out for on the vehicle and even took the time to explain these issues with my spouse. A few months later the transmission went on the vehicle, my spouse stopped in to find out pricing options for a new/used tranmission, due to financial retraints we had to be cautious about price, overall had the lower price on the transmission compared to other local competors by $1000 or more. So far vehicle runs great, definitely will look into future care maintenance with them again.

After a week of shopping for a vehicle for my daughter, I...

After a week of shopping for a vehicle for my daughter, I found a 2007 Ford Escape on Cars.com. The vehicle was listed for sale by Jeff's Northshore Auto for $6,975.00 (#5981). I contacted the dealership and spoke to a salesperson by the name of Mike. We went through the specifics on the vehicle and the reason it was priced low. Mike informed me that it had been used as a security vehicle and that the price was accurate. I asked him to figure out the exact amount it would take to purchase this vehicle with tax, license and fees. He asked where I was coming from and I explained I was about 2 hours away and would be coming up Friday or Saturday. Saturday morning I went to the bank and withdrew the exact amount and headed to Menasha, WI. Once I arrived, I noticed that they had raised the price of the vehicle by $3,000. I asked for Mike and showed him the internet ad and the email sent to me showing the price as $6,875. Mike informed me that the owner had decided to raise the price of the vehicle after I had contacted them. I informed him that this was unacceptable, since I had traveled 2 hours and this trip was costing me over $75 in gas. I requested to speak to Jeff the owner, but was told he was not in and would be back on Monday and would be leaving town on Tuesday. I requested the owner's cell phone number, but as expected was not given it. I asked to have the owner contact me as soon as possible regarding this situation but he has yet to contact me. I called again on Monday and was informed that Jeff was not in.I am very disappointed with this dealership and plan on pursuing charges with the State of Wisconsin, Department of Transportation, BBB, and posts on internet review websites. These people are con artists and the company practices, false advertising, unethical sales practices, bait and switch. The fact that I informed them that there was a problem and no attempt was make to resolve the issue, tells me that they could care less about the customer. TB