Jeff Wyler Fairfield Auto Mall

best experience

I want to thank Mr. Reed for his excellent service! You made car shopping so easy and stress free. I came into the dealership feeling completely hopeless and Mr. Reed you completely turned that around. You took the time to work with me and explained everything in detail. I appreciate you so much. You even gave me awesome advise on how to improve my credit. If anyone is looking for a car please come see Mr. John Reed he will take good care of you!!!! Thank you I'm in love with my new car!!!

Best car buying experience ever

Bought my 2016 ATS Coupe through John and the process couldn't have been smoother. Got me to the price I wanted, paper work completed and out the door very fast. Set up some features on the car that would've taken some time to find in the manual but also got me on my way. Thanks John!

Andrei Golod made my new truck experience an A+

My truck broke down a couple weeks ago, so I was shopping for a new one. I printed off 7 different trucks we planned on shopping for and making a whole day of it to find the best one. The first place we stopped was Jeff Wyler Kia and I'm glad we did. They were packed so they told me they were going to get a sales man from the Nissan dealer next door (skeptical first), but Im sure glad they did. Andrei made my buying experience top notch! He talked to me an my girlfriend like a real person, and a friend at that, not just another guy trying to make a quick sale! My opinion I wouldn't have drove away with a new truck if anyone else tried to sell it to me. Everyone else their was very friendly as well, overall great experience!Thanks a ton Andrei!

Best service by far !!!

The Jeff Wyler family along with Christopher Patton have far exceeded expectations with the professionalism that they treat their customers with and the know how of getting and keeping customers happy !!!!!!

Great experience

Everyone was very friendly and professional. They worked very hard to get me in the car I wanted for the price I wanted. I was not pressured and felt comfortable the entire time I was there.

Excellent professional service with clean nice waiting area

Excellent professional service with clean nice waiting areaIt is well-maintained service area, with professional appearance and excellent service. Access to internet (WiFi) is plus

Great Experience

Carolyn Campbell was great, no pressure, showed me cars in my price range, we drove 3 cars that night and picked the 2015 Nissan Altima. All the staff was very polite and courteous. She called me a couple days after we had the car to see if we had any questions or needed help setting up any of the programs on the car.I will definitely send people to this dealership.

Great Experience!

Chris Patton and Mike Jasper made my car buying experience painless and easy. I was in a tough situation being upside down in my current loan, and my credit is mediocre at best. Mike said he would figure it out for me, and he did. Chris was very friendly and answered all my questions as I made the switch from Honda to Nissan. I was able to get what I wanted, with no money down and just a slight payment increase. They never made me feel like my situation was inconvenient. I have always purchased from the Wyler Family, and will continue to give them my business!

No Pressure Buying

Harold walk me around and showed me cars that I could afford that was in my budget. He did not try to pressure me into spending more money than I was able. Every staff member that helped out was very nice and respectable. They answered all of my questions and helped me make the best choice. I can't say enough about the kindness at Jeff Wyler.

EXCELLENT!!!!!!!!!

I purchased a 2016 Nissan Rouge and I love it. John and Tania were very helpful with my purchasing process. I would highly recommend John Reed as a sales consultant. He was very attentive and made sure that I felt appreciated. Even though he had several customers before I drove off the lot he took the time out to go over some important details regarding the car. He also did a follow up call 48 hours later to see if I had any additional questions which I really did appreciate. Thank you for all of your assistance in this process and let's not forget Tania for her endless efforts to make this deal happen.

Trade in for a newer model

I purchased a 2013 Nissan Armada today on a trade in. John Reed our salesman went to Indiana to lick up the car I was interested in. That's customer service and that's why I choose to give my business to him. That's my second purchase from John and Jeff Wyler. I highly recommend him and the dealership.

Best car buying experience ever!

This was by far the most pleasant car buying experience I've had yet. Marcus Campbell was nothing short of amazing. My credit is terrible, I have a repo on my record and I didn't have a lot down but he did not give up on me. He worked literally allll day long to make sure I would be leaving the lot with a car. Not only did he get me approved but I drove off the lot with a brand-new 2016 Nissan Versa with a very affordable monthly payment. Whether you go to Nissan or Kia... ask for Marcus Campbell !

Great customer service

Excellent service, from the payment that I wanted to the advice on the warranties. Very patient and a lot of attention to client. Jacob was the sales man that help me find the vehicle that accommodated the needs that me and my family were looking for. I drove the car with no rushing or pressure to close a deal. Campbell, the finance man even gave some reeses cups to my kids (they didn't have time to trick or treat because was the hallowen night). This is the place to by a good vehicle and I'll definetly reccomend this place. I got a new car with 10 years or 100k warranty, water proof seats, great space inside but most importantly safe for my family . Thanks to Jacob and the Wyler Kia team on Fairfield for making buying a car such a great experience.

Excellent customer service

Harold McPeek was awesome. He was able to locate the right car for me in a short period of time. He was knowledgeable on all features of my 2017 Cadillac XT5. I would recommend this dealership. Everyone we came in contact with was very friendly.

Jeff Wyle'sr Sales and Customer Services Is Impeccable

Purchased a new Kia Soul in September 2016. Took time to search, test drive, discuss options , go home and assess to make final decision. Antonio Grove was a blessing assisted me throughout the process. .Recommend. Triple AAA +++ Service.

My first car buying experience

I bought my first car, a new kia, and I don't think the experience could have been better! Austin is friendly and cool at the same time . He went above and beyond to meet all my needs and made the whole experience an amazing one. I really appreciated Austin's kind and considerate service. I definitely would recommend him to any first time buyer like myself. The other employees are also very friendly and it is an overall a pleasant place to buy a car.

Worked with us every step of the way

We leased our second vehicle, 2017 XT5 in May. John Reed was very helpful again. After a few new vehicle hiccups, no fault of Jeff Wyler, everyone from service to sales went out of their way to accommodate and take care of us as we reached resolution. I highly recommend Jeff Wyler Cadillac. I'm not one to keep vehicles for a long time, which is why we lease. I know I'll return to John Reed at Jeff Wyler in just a few years. I'm a happy customer!

awesome

My experience has always been the best whenever I have visited. Antonio was great, determined to get me the best deal possible. Very helpful and educated. Great personality

Jon & Shane were excellent!!!!

I'm a first time Cadillac owner. I didn't purchase my Cadillac from a Cadillac dealer but I had to take my car in for a service problem that was covered under warranty. It wasn't until then that I fully became aware of the Cadillac "experience." John Reed was the first person I met when I came in. He directed me to the service desk where I was helped by Shane Ancona. Shane took excellent care of me and set me up with an appointment at a later date next month. I told him that I needed help understanding the technology of the vehicle and was directed back to John. John spent roughly 45 minutes going over everything the car had to offer from the navigation system to connecting me with Onstar. He went above and beyond to help me understand my car. I truly know what he means now by the Cadillac "experience." I wish I could clone John!

Fun, Easy, and well worth the drive!

Everyone was extremely helpful, and John Reed was quick to respond to my email request. He was ready to help the instant I showed up for my appointment, and very knowledgeable, and when he didn't know the answer to any questions I had, he was quick to find out. Plus he was a lot of fun. The rest of the staff was pleasant and efficient. These people want to make your experience easy, painless, and most of all they love what they do. It made for a wonderful experience.

Awesome people, go the extra mile, treated like family

The best experience ever buying a vehicle. Fabulous sales person,Jeff Potunas.Friendly staff and so committedto making you, the customer happy!Would recommend to everyone!!Thanks Jeff Wyler Nissan Staff!!!

New Kia Soul

I have bought two Kia's from Jeff Wyler in my car buying experience and each time I have had excellent service. This go round I had Antonio (Tony) Grove and he made the car buying experience fun. He was very friendly and a good people person. Highly recommend him when you go there. I give big xxxxx to him! Highly recommend them to everyone and whenever I intend to go car shopping again I will definatley return.

New Car

Ive been to Jeff Wyler twice. Both times were good experiences. Mike did a great job getting me a brand new car. I came look for a used car but drove away in 2016.

Leased the right car at the right price

John is a lot of fun to deal with. Has a good sense of humor and sums up the search for the proper car very quickly. Interprets what I had to say correctly and did not really push for upgrades at all.

Customer experience

John Reed, Tyler Yarnell, Mike Jasper ...are the A team. Great experience, great service, great deal! Very approachable, professional, and expect 1st class service. Don't let you leave until you know every little feature on the ride. And the tech with performance was what sold me. To quote a movie and me. I'm old school that's classy but likes to party. Cadillac.

Professional Sales Consultant

I came forward a oil change on myself 2015 SRX just talking to John Reef about their Cadillacs so he showed me their XTS so I fell in love. He asked what can we do to earn your business again. John sold us our SRX. So I told John to run some numbers. John has always been honest, pleasant attitude. He has a down to earth personality. That is why I went back to him again. So as long as John is at Jeff Wyler they will continue to earn myself business.

Great customer service

I'd like to recognize Jon Bowles (sales consultant) for his excellent customer service. I stopped into the dealership on a busy Saturday afternoon to learn about/test drive a Nissan Rogue to be used as a fleet vehicle. Even though the vehicle would be ordered directly from the manufacturer through my fleet company and there was no financial incentive for Jon or the dealership, he took time to answer all my questions about the vehicle and the Nissan brand.It has been my exerience (with other brands/dealers) that as soon as I mention I am looking at a ordering a fleet vehicle, that it is difficult to get any sales reps to assist me. This is not the case with Jon. Thank you for your time, assistance, and professionalism.

No pressure

Roy Rivera and the dealership manager made our purchasing experience an enjoyable one. Roy was helpful without pressuring us into a sale. Roy made us feel he really wanted our business.

Great Experience!

Worked with Jeff Potunas at Jeff Wyler Fairfield in the purchase of a CRV. Jeff is a great guy who went out of his way to make my experience a happy one. Got a great deal and a great car and enjoyed Jeff. If you are looking for a vehicle, I highly recommend Jeff.

Great experience

I recently purchased a Nissan altima from Jeff wyler on route four and I must say the experience was pure enlightenment I would like to thank Jon bowles for the experience

Very disappointed in service

I called on a Friday to make a appt for service on my Cadillac. They gave me a spot for Monday morning. I asked if I could drop it off on Sunday was told that was fine. The vehicle was idling rough and has a metal clacking noise in the front. At around 3 I called to check on my vehicle and was told it woul be in to service in about a hour or so. Well 2 days later after no calls I called again. Said they had problems finding out the problem finally got the master mechanic and he diagnosed it as the bolts from the drive shaft had backed out of the transmission. ( apparently a lot of people have had this according to reviews on Internet ). During this conversation I had asked if they could check out my navigation , it can't find places that have been there for 20 plus years. He said sure no problem. They also said they couldn't duplicate the rough idle so it should be ready later. So still no phone call, I call back in on Saturday morning only to be transferred to the service dept 4 times and the phone would ring for awhile then someone would pick it up and hang up. This went on for 6 min. Finally just went out to pick up my car without ever speaking to anyone. When I got there a very nice lady was at the service desk said she was filling in that day and she would get my car that it looked like it was ready. When she returns with my car she acknowledged that she could feel the rough idle herself from driving it from service to garage. This was the second time I have had my car in this shop , the first time I was very impressed they found a issue wrong with it that I hadn't ask them to check out, which ment thru had really checked out the car over and beyond my original problem. This time was a total disaster. My car still idles rough and the clacking noise is still there now it has a strange feeling in the steering , after they said they aligned it. Very dissatisfied Also apparently checking the navigation wasn't ever done there wasn't anything written down about that at all.

Great experience!

Andrei and Jeff Wyler Fairfield took great care of us through the whole buying process. They made sure we were happy with the price, the car, our customer service and everything was easy. We love our new car!

Great car buying experience!

I drove a Lexus for the last 15 years, wanted a SUV this time, tested drive a Mercedes, BMW. my husband always want me to buy an American made car. so I went to Cadillac to try their XT5, the sales man Harold McPeak can not be more helpful, very patient, and knowledgeable about his car. Now I drove the car for a few months, must say I am very happy with the car. would recommend it.

2016 Kia Sorento and Carolyn Campbell

My transmission went out on my Kia Sorento at a time in my life where many other things were not going well. Carolyn Campbell the sales consultant provided the best experience for me as she understood my situation, listened to my needs, and provided options for me that would fit my lifestyle and financial means. As stressful as it is to buy a new car, Carolyn's comforting approach was so appreciated. Additionally she was extremely knowledgeable of the cars amenities which allowed me to balance my needs versus wants. Additionally, Erin Whitehead who is the Service lead is also amazing. She too is the reason why I would send my friends and family members to Jeff Wyler Fairfield.

Cadillac XT5 and John Reed

When I went to Jeff Wyler Cadillac to look for a new vehicle I was glad to see John Reed still working at the dealership. I previously purchased a Caddy with John and he makes the experience stress free and easy. John is very professional yet also personable. John is very knowledgeable about the Cadillac brand. I hope Jeff Wyler knows what an asset John Reed is to their dealership.

Cadillac SRX wouldn't start

I called Mr. John Reed at home apologizing for interrupting his Sunday Afternoon, None was needed was his reply-I told you I will help you at ANY time-all you have to do is call, He talked me through the procedures to get my SRX started, I am Highly impress with the IMPECCABLE service of Mr. John Reed. With his Expertise & Professionalism he is more than just a Salesman-I appreciate your Dedicated Service. When I purchase my car about a year ago, Your statement was "call me if you need me" & you keep your word. That's INTEGRITY. THANK YOU!

Leasing a new Cadillac

Once again, John Reed was outstanding! He just happened to be our salesman several years ago when we leased our 2nd Caddy. We made sure he was our salesman for the new lease! He knows his product inside and out. He answered every question and thoroughly went over every detail of our new car. John Reed....you rock!!

My New Cadillac Lease

Mr John was an All-Star salesman. What I loved and enjoyed that Mr John wanted to make my experience was the best and happy one. I love the XTS!!

First time buyer

I had inquired about a used car on Jeff Wylers website. Within ten minutes of putting in my inquiry, I got a phone call from one of their representatives setting up an appointment for me to come in and take a look. When I did show up for my appointment Carolyn Campbell took care of me and did a wonderful job. She worked with the fact that I am a first time buyer, I only had a set amount down , and that my credit score was pretty low. Luckily she was able to put me into a 2016 Kia Forte that I fell in love with. She even got me in with an Allstate insurance representative, named Ron Bryant, that is located in the dealership, that got me a great policy that was three times cheaper that my current insurance provider wanted. After it was all said and done Carolyn's husband, Marcus, which works there as well, made sure that my car got all cleaned up before the keys were handed over to me. Overall my experience was great as a first time buyer. I will definitely stick with Kia from now on.

No fake deal

We decided it was time to replace a well wore 13 year old vehicle with basically the cheapest lease we could find. I talked to several other area dealers and every one of them required $2000 or more down to get the $149.00 a month payment we were looking for. While searching the internet on 9/10/16 I came across a $149.00 a month 2016 Kia Forte lease with $0 down at Jeff Wyler Kia in Fairfield. Figuring there were some undisclosed fees or security money needed I contacted them through the web site. Almost immediately I was contacted by Brian Landers assuring me that that was not the case. He sent me pictures of several cars they had on site that would fit the bill. When I arrived Monday morning he had a car waiting to check out and test drive. He also mentioned that for $3.00 more a month I could move up to higher model with more features. After test driving both I went with the better equipped model. Brian was very helpful without being pushy or high pressure. We all know what a fine line that can be. They showed me the price of the vehicle, all factory rebates and dealer discounts with absolutely no hidden or undisclosed fees. I had actually planned to check out a couple other offers at different dealers but decided this was right for me and drove home a 2016 Kia Forte 5. Highly satisfied with Brian, the Wyler Kia staff and my new Kia. It was one of the best buying experiences I have had to date.

Returning Buyer

I have dealt with two other Jeff Wyler dealerships in the past. And I must say that for the most part , I have enjoyed dealing with them.However , not as much , as I did here !! Marcus Campbell was one of the hardest working sales people I have had the pleasure of dealing with !! He went out of his way , to bring the vehicle to my home for me to look at and test ride. And after the sale , he later brought paperwork that needed to be completed to my home as well !! What a pleasure it was both meeting and dealing with Marcus , I hope that this is the beginning long and friendly relationship !!After being discharged from the USMC in the 70's , I worked in new and used car sales with a Lincoln Mercury dealership in Northern Kentucky. So I knew the game !! Things have changed over the years to a more relaxed buying experience , but sometimes you have to fight for what you want !! And Marcus was right there on the front-lines with me !! Going above and beyond !!

I Review of John Reed

I am very happy to tell you how pleased I was dealing with your salesman, John Reed. John does not stop until his customer is completely satisfied. He makes everyone feel like they are very special.I have recommended him to my friends, resulting in the sale of thee new Cadillacs. He is the bestsalesman I have ever had. This makes the third new Cadillac I have purchased from your dealership.Phyllis Wolf.

Awesome Dealer!

I just would like to comment on how professional the staff was. How quick the service was they got me into my new vehicle within three hours of driving into the parking lot. Cole who was my sales rep. was very helpful in getting me knowledgeable of the functions of my new vehicle he was awesome and will refer my friends to this young man forbhis wonderful service!

Friendly service

Never own a Kia before;Jeff potunas came out and asked if we wanted to go for a test drive.he asked my daughter if she know his daughter .as it turn out my kid is friend with his kid. I never know Jeff before but we talk about his kid and mine. Inside the building the guy name Steve something with white hair jokes around with us ;these two were friendly.i m happy with my new forte5 even though I spend too much money.

New car purchase

Very happy with my new purchase of a 2016 Nissan Altima Christopher Patton was very helpful and very knowledgeable. Had purchased a Nissan Altima back in 2003 and was very happy with it.

NOT a Good Experience

Went to dealership to ask for an appraisal on my existing Kia, in preparation for purchase of a new 2016/2017 Kia. After time spent at dealership, I was finally given a price range for my car. Used car manager ask me if the price range was what I thought it should be? And, started to discuss price of purchasing a new Kia. After I told him, I wasn't interested in purchasing a new Kia that day, and only wanted to know the appraised value of my Kia so I could prepare a budget for purchasing a new Kia, he seemed to get upset and asked me if the price range quoted for my car was in my expected range? After repeated attempts to explain to him that I only wanted to know the price range for my car and didn't answer his question about price that I expected, he got aggressive with me and called me Confrontational. I told him I didn't have a price in mind because I had not completed any research and was planning to buy a new Kia but wanted wanted to know how much I could get for my existing car before making a decision. This word confrontational started to bothered me, as I was only attempting to get information to help make an informed decision. I spoke with the sales manager and complained about being called confrontational. Sales manager said he would speak to the used car manager and said they were not in the business of appraising cars, as I understood this and only wanted information to help make an informed decision before purchasing a new car.

Great experience buying our SRX.

Harold was particularly helpful in helping us with the programming CUE. We love the vehicle and are enjoying driving it. No high pressure sales. Just helpful showing us all the features.

Great experience.

Purchasing our first Cadillac was no pressure, stress and actually fun. Mr. Reed, Selwyn Brown, and Tyler Yarnell were professional and positive assets to the Jeff Wyler family.

Excellent Buying Experience

My wife and I studied heavily our options for a new SUV. It took a while to get toexploring Nissan Nissan, but when we did it was a great decision. As soon as we walked into Jeff Wyler Nissan in Fairfield, OH the very favorable and supportive experience began. We were gently asked if we had any questions about the Nissan SUVs by the sales person. We do not like to feel pressured, so the approach suited us nicely. We took considerable time comparing models, and Roy Rivera, the sales rep, was very patient and gave us all the time we needed to consider as many aspects of the different models as we could. We finally settled on the Murano, and even then we had many questions. Mr. Rivera answered our questions and remained totally supportive, never putting pressure on us in any respect. This is the main reason we didn't go to another Nissan dealer to make comparisons. When it was apparent that we were serious about the Murano, we met the sales manager, Tania. She was very friendly and made it clear she would make every possible to effort to earn our business. My wife and I were convinced of her sincerity and decided that we would have no problem working with her and Roy Rivera during the negotiation phase. We are very pleased with the buying experience, with all of the staff at Jeff Wyler Nissan, and especially with our new Murano SL. We would not hesitate to send anyone we know to Jeff Wyler Nissan, and we would absolutely recommend they ask for Roy Rivera, who was professional in every aspect.

Fun in Fairfield!

I was looking forward to purchasing my first Cadillac and was looking to partner with a dealership that I was happy with and a dealer's representative that I was comfortable with. I found them both in John Reed at Jeff Wyler Fairfield Cadillac. John was able to find the exact vehicle I was looking for and he was able to expertly navigate the purchase process. I would highly recommend John Reed and Jeff Wyler Fairfield Cadillac. They are a winning combination!

He really made me feel like family!

Mr. Reed was phenomenal! He was NOT the person who sold me the car (there were two other individuals involved) but he was the one who delivered the car to me. I totally understand the concept of teamwork and Mr. Reed was more than gracious and never spoke an unflattering word about his co-workers. From a customer service perspective, it was a bit disheartening that my salesperson was not there to deliver the car. I felt like the sale was made so good-bye. I am certain that was NOT the message intended, but that is how I felt. Mr. Reed was so professional yet personable that I was thrilled he was the person to deliver the car!Mr. Reed took his time with me, making sure I understood and was comfortable with even the smallest details! His attention to my needs, especially those related to personal safety features was incredible. I bought a new Kia in 2006 and a new Honda 2016 CRV in March 2016. The delivery just gets better and better with each car! Mr. Reed is a true professional and I am sharing his contact information with all my friends and professional colleagues! I worked with Mr. Brown on the sale of my Kia and he is still the professional, friendly person he was 10 years ago! He made it easy and comfortable to spend my money!!!

Fun to work with....

John and Harold were very knowledgeable about the car. Each of them took time to go over the features of the car with my wife and me. They both seem to enjoy their work. Would recommend any of my friends to work with them.

Great car sales person

My buying experience was great. Jon Bowles was so nice to deal with. No pressure. Willing to really work with you. He was so educated on the dealership and the car. Really knew the product. I would definitely refer him. His personality was wonderful. His follow up was great. Made you want to buy there.

Awesome experience

I had never bought or leased a new car before and had worries about starting this big process. I was worried that I would get taken advantage of due to my lack of knowledge and feel cornered when buying a new car, but I did not feel that way at all at Jeff Wyler Kia. I worked with Jeff Potunas and I told him what I was willing to pay and what I looked for in a car and he told me we would definitely try to make that happen. Sure enough, I was driving off the lot in my brand new Kia Optima. The whole process went smoothly and I knew that Jeff was there to help make the process go smoothly and to make me happy. Needless to say, Jeff Wyler Kia in Fairfield is the place to go.

Marcus Campbell is Awesome as Purchase Assistant.

Jeff Wyler Kia is highly recommended by me. I love Kia's and this Dealership. Wonderful employees, outstanding service, no hassles given to people seeking a good and great Dealership.

Excellent customer service.

I picked up my 14th Pink Cadillac from Mary Kay. The last 3 were picked up here. I was given the same excellent service each time. Tyler and Harold were such experts when it came to answering all of my questions.Harold has a great personality for this type of job and cares about YOU!!!

Great Experience

Harold McPeek was professional, wasn't pushy and took time to allow me to test drive the new 2017 XT5 Crossover Cadillac. He went over the new features/benefits of the new XT5. Although I didn't buy a Cadillac, but I would recommend Harold & this dealership to anyone in the Fairfield area that is considering buying one.

Bob Koren worked with us and provided us with an excellent e

Bob Koren worked with us and be went above and beyond to make our experience with the dealership an excellent one. Thank you Bob for your excellent help.

They went over the top

I just picked up my 3rd free mary kay pink cadillac and they made this event over the top! Everyone was very helpful from Tyler to Harold. They decorated the car made everyone feel welcomed and took time to explain the new car to us! Thank you Mary Kay and Jeff Wyler Cadillac!

Happy to be rolling again!

Michael Smith is an awesome salesman. He is very personable, and easy to talk to. He goes above and beyond to get the deal done! For that I am grateful, when I almost gave up he didn't! And because he didn't give up, I drove away with a 2016 Kia Optima EX! Thank you Michael for caring about your customers! I had an A1 experience. If you ever need a car go see Michael Smith, he will take good care of you!!

A wonderful experience!!!

Michael was amazing, he answered every question and gave me an amazing deal on my dream car. I could not be happier!!! Would recommend him to everyone!

Harold, McPeek's IS an awesome salesman

I was impressed with Harold McPeek's honesty, patience and being realistic with us. He was straight to the point, and we trusted you comfortable with transacting business with him. He shared a lot of knowledge and information before and after the purchase of the car. We have been working with him for at least a year for the perfect car and color and we got much more than we expected. We are sincerely thankful to Mr. McPeek and the manager Tyler for the courteous and professional service extended to us during the purchase of a 2016 Cadillac SRX4 from your dealership. I would highly recommend you and Jeff Wyler Cadillac to anyone who is searching to purchase a new car. Your supervisor was awesome as well, you make a great team. 100 per cent.Yes, this car was made for us and we look good in it! Thanks again Harold for your successful effort and the vehicle of our dreams. Carm

Best experience ever

I went in to get a new car that day because i had a baby on the way. I knew it would be tough because i have bad credit but mike made everything possible. He jumped through ao many hoops yo make sure i got the car i needed. Whis was the new kia soul by the way. Id recommend mike to anyone. I already have in fact to multiple friends and coworkers.

Used Soul Searching

We had a great experience at this dealership, Michael worked well with us to get the right car for me. Originally had an appointment with someone else but glad micheal stepped in for him!

Honest Review

On a scale from 1 to 10 i would rate my car buying experiecnce a 4 . It took about 6 hours the day i got there on a monday night and it was so long the whole process . I wanted a suv but left with a kia soul 2016 with 9 miles . I test drove the suv thinking that would be the car that I was going to get .The soul is a nice car I didnt test drive it at all if I would have I dont think it would have been purchased by me and to think that I have to pay for it for 72 months its kinda depressing . I feel like if youre paying for a vehicle you should be able to pay for a vehicle that you are happy in . It seems like the need a better selection of cars to pick from for people like me with credit issues . im NOT going to say I am a happy customer because right now i dont feel happy driving this car the sales rep Michael Smith was nice overall i did refer him someone and she got a better looking car than me which made me think wow her selection process was better than mines . I didnt have to get a brand new 2016 thats what the dealer wanted me to get and I didnt have to get a kia soul its also what they wanted me to get .

Good Experience

Overall my experience at Jeff Wyler Fairfield was good. The employees were very friendly. Michael Smith was a great salesman. He provides exceptional customer service and goes beyond the call of duty. He makes sure his customer is satisfied and works as long as it takes to do so. If your looking for a used/new car Michael Smith is the man to see.

Wonderful

Great customer service, a very hard worker, and overall wonderful experience. I will recommend everyone I know to shop at Jeff Wyler and ask for Michael Smith.

Exceptional Customer Service

I had the privilege of working with Marcus Campbell. I recently purchased a Nissan vehicle and I am completely satisfied with the service I received and. Marcus is polite and professional a top notch sale representative. I don't plan on making another purchase for a while but when I do I'll come looking for Marcus Campbell. Keep up the good work! Linda R.

Excellent- as usual

Just bought our 4th Cadillac at Wyler Cadillac in Fairfield, OH. Treatment by Harold, Selwyn and Tyler make the car buying a pleasure instead of a confrontational experience.1st class operation.

Great experience

I drove to this dealership when the one I normally work with was unable to help me. I was immediately approached by Harold McPeek and he was great to work with. Not only was he very knowledgeable about the vehicles he sells, he also had a wonderful personality. He made the experience fun and easy. I definitely recommend this dealership and sales person. I also worked with Tyler Yarnell who was also very knowledgeable, friendly and welcoming. The two of them are valuable assets to the company.

great place to buy

This is my first Cadillac and I had questions. Harold McPeek was very informative and made my car buying experience very easy. He also did a through job of go over the details of all of the options my CTS has. He also gave me his business card and let me know If I had any questions to feel free to call him . He also walked back to the service department and introduced me to the service managerI will certainly tell my friend great place, check them out

satisfaction quaranteed!! great,dependable, affordable,

I never dreamed I would be walking out of Jeff Wyler Nissan with a new car! But when I happen to by chance show up at their dealership a salesman named Andrei Golod assured me that it was possible. He and their awesome financial department worked together to put me in a nice affordable Nissan. I really appreciate Jeff Wyler Fairfield for giving me the opportunity to be able to purchase from them. I know from them I will always get a great car with great coverage that keeps my mind at ease. I know I have a car that will be dependable and that looks great too:) Let me also mention how great their maintenance department is!! They will make sure your Nissan maintain optimum performance and keep you informed of any service checks you may need. And since they give you such great coverage you have no hidden fees. They even offer cool rewards for bringing your Nissan in to them for servicing. They reward YOU for letting them help YOUR car perform at its peak on the road! Now that's what I call great service!:) I know these new cars are expensive but they are worth having for dependability and like I said they will work with you to make it happen!!:) Thanks again Jeff Wyler Fairfield!!!

'Dishonest dealing

The advertised price on the website for a certified Nissan Altima drew me in. When I went in the sales representative informed me that certification cost was not included and added $1840 to the price. This is misleading advertising by any standard. Watch out.

Relaxing, long but enjoyable

Jesse was really helpful and considerate. I really liked that he made me feel really comfortable. I also liked that he was able to put himself in my shoes. Everyone I spoke with was very nice and pleasurable.

2017 Cadillac XT5

This is my 5th Cadillac bought, 3 of which was purchased at Camargo Cadillac, the experience there was fair to poor, nothing like my Purchase at Jeff Wyler. The staff was very friendly and curious and very efficient. Tyler and Harold made the purchase very easy and actually fun. Harold even spent 2 1/2 hours today in 95 degree heat explaining all the options and gadgets, before arriving to pick it up this morning he even preset a lot of the option for us. This SUV has every bell and whistle you could imagine and now that I know how to operate it is not so intimidating. The others dealer didn't spend but maybe 15 minutes tops, the staff and owner of Camargo made us feel like we were beneath them, nothing at all like Harold and Tlyer. I will buy other cars there with no apprehension. A fair price and great service, the total package.Thank you so much for the follow up call this evening to see if I had anymore question.Bob Condo

Pleasant interaction, fair and comfortable.

Everyone I interacted with was pleasant, respectful, and fair. I worked with Marcus Campbell, who listened to what I wanted to achieve in leasing a car and made it happen. I do feel like they care about customer satisfaction not only with the vehicle but with the experience of negotiating a deal too. Everyone also had a very friendly personality that I interacted with. Thanks for a great experience!

Great to work with

Harold McPeek and Tyler Yarnell made the purchase of my 2016 CTS a joy. Both are knowledgeable with a low pressure sales style. Highly recommended!!!!

Color me Pissed

I had an appt to have some minor body work done to my 2016 XTS, this appt was made well in advance to assure a loaner would be available my appt was for 8am I had two small children up at 6am to prepare them, I ger there to receive a phone from someone at the other location telling me they have no loaner sooo the dealer has no loaner and the body shop has no loaner I have gotten the kids up when they could have slept in the fact is someone should have called me the day before or an hour before ny appt to tell me this...COME ON JEFF WYLER GET YOUR ACT TOGETHER...take me off your mailing list....My time is too valuable for this crap....PISSED OFF TO THE HIGHEST OF PISSTIVTY because I don't live around the corner from you.

Buying Experience

I just wanted to take a minute to tell about my experience at Jeff Wyler Kia. It was a very good experience. Steve Gardner was the salesman who helped me and he could not have been more helpful, pleasant or professional. When Steve approached my son and I, after introducing himself, he asked what features I was looking for in a Kia. When I told him, he showed us several cars and encouraged us to sit in each of them and to drive any that we wanted to. It took me a while to make up my mind, but I never felt pressured to buy a particular car or any car for that matter. Also, it was a very hot day, and Steve offered my son and I something to drink several times, After deciding on the car I wanted and completing the paperwork, Steve got the car, which was in the showroom, had it cleaned and ready for me to drive home. All of the other staff that I met that day were very nice and helpful. I love my Kia Soul and I feel confident that if I would have any issues in the future I will receive the best service. I would highly recommend purchasing a car at Jeff Wyler Kia and I would highly recommend Steve Gardner. He is not just a salesman, he is a person who truly cares about his customer.

Happy Customer

Marcus Campbell was the ultimate professional, he was knowledgeable, patient, and very RESPECTFUL, and oh yes pleasant too. The staff made me feel welcome and I am confident that I will be treated with the same respect should I have to return for any reason. Jeff Wyler Kia Fairfield, take a bow, awesome job. I'm a happy customer.

What a great experience!!!

I was extremely pleased with the attentiveness and willingness to work with me. John Reed was a pleasure to work with and he made sure that I was taken care of and got the deal that I wanted. I was very excited to leave the same day with a beautiful Cadillac SRX. What a great experience!!!

Overall Good Experience

My experience went smooth enough my dealings was with Tyler and Harold, I viewed the website and was excited about viewing a car I saw there I called in advance I was never told that the car was unavailable I didn't much appreciate not given the heads up so that I could make the decision whether I still wanted to come and check out others, I wind up purchasing something else. This will be my 3rd Courtesy Car I have purchased.....so let me advise all who should consider purchasing a Courtesy Car, GO OVER IT WITH A FINE TOOTH ,It is just easier that way, I am being accommodated for little nick and knocks I discovered but it is easier to have it done upfront....I am still bother that the car I really wanted was not there and no effort was put forth to make it available to me other than that all was good.

buying experience

Andrei did a great job in a busy atmosphere to make us feel like his only customer. The experience was very good. I would recommend taking a drive to talk to Andrei

SRX Experience

We couldn't have been treated any better than we were by John Reed and the rest of the Jeff Wyler Team...we came in looking...not really in the buying frame of mine...but found the exact SRX we'd been thinking about, and John put the package together for us...and we bought...and couldn't be any happier...

Buying My Cadillac

I give this top rating because I recieved top rated assistance from John Reed. Thank You so much, I'll reccommend friends as well, I'm still smiling!

Great, fun experience buying a new car

If your looking to buy a new car, go to Jeff Wyler Fairfield. Pete & Moe did an excellent job, they made my experience wonderful. Pete reached all my needs & then some. Explained all my technology, made sure my phone was hooked up & working, before I left the lot. He also made a memory stick of music for me to download.

The Lone Ranger

Mr. John Reed showed knowhow, energy and determination to serve us by finding just the right car for us (from Detroit, MI) ,by getting fair financing, and by completing it all in a mere 2 visits to the dealership! He knew our needs and wants better than we did. Professional yet empathetic would describe him best.

2016 Cadillac SRX

Harold and Tyler spent much of their afternoon helping me select the right vehicle for me. Harold spent a fair amount of time going over the car's options. He continues to call to see if I have any questions. They both made my experience fabulous!

Great Experience

After many weeks of looking for the right vehicle for me at another dealership, John Reed and Michael Jasper found the perfect car for me. Upon picking my car up , John Reed explained every detail of my new car. This was indeed the most stressless experience I have ever had leasing a car. Thanks again for a perfect day!

Jesse Wagner You Rock!

Jesse You are the Best. I just want to say "Thank You" for taking your time and walking me through all the equippment in the car, as well as, allowing me to take my time making a decision. He was more than personable, and knowlegeable about the vehicle. Jesse made me feel like a family member. He also answered all my questions and even came to help me after I purchased the car when I needed help with the instruments in the car. Thank You for making my buying experience a wonderful experience for me.

Letter of Appreciation

Letter of AppreciationI just wanted to thank John Reed for making my Car buying experience a wonderful experience for me.I wasn't sure what type or style of car I wanted, but he helped me figure that out! Not only that, he walked me through the entire process from start to finish and explained in great detail everything about my new car.John was personable yet professionally...I will highly recommend John Reed with Fairfield Cadillac to others and will surely let them know how much he cares about his customers as well as the cars he sells. Thank you so muchDebby Taylor

Great experience

I had been looking at car for a week. Looking on line going to different dealerships. Test driving different makes and models. Marcus was great at explaining all the feature in the Serento. Love my new car. Cannot wait for the new grand baby (the reason for the upgrade )

I recently purchased my third Cadillac from Jeff Wyler.

I have never been more happy with the customer care, patience, and service I have received from this organization. Dustin Lema is my most favorite salesman, and he has gone overboard to try to satisfy me during each purchase. I am a forever customer of Jeff Wyler because of Dustin and the integrity of the Cadillac staff. Thank you...I am a happy man.

lengthy experience ridiculous

First of all tried to beat me up on my trade in offering way to little....then on the new kia optima I bought I found a deep gouge in the bumper after a terrible wash job that they did fix ....and now I am still trying to get the second key for a new car that they can't find.The funny part of this they fired the salesman that sold me the car....I liked this guy I don't think this was his fault the dealership seems to be very dysfunctional.

Excellent service during purchase and made buying easy!

We went to this dealership already knowing what we were looking to purchase after finding it on their website. I sent in a request via the website for more information about the vehicle and was promptly sent a reply by Mr McPeek. When we arrived he came and met us and took us for a test drive, all the while not pressuring us or giving us the "sales pitch". He was kind and let us ask questions and gave us honest answers.The purchasing part was easy, with the price quickly being agreed upon, even for us getting more on trade in than we thought. Although the paperwork is extreme, it's out of their hands due to all of the title transfers and such, since we lived out of state.I would strongly recommend this dealership and especially Mr. Harold McPeek.

Amazing Experience

Leased a new Maxima from Marcus at Wyler Nissan Fairfield. It was an easy no hassle process from the beginning. Car was pulled up for test drive when I arrived and they scheduled my delivery to accommodate my schedule. Chris Patton knows his Nissan brand and did an amazing delivery. Great service, great experience. Go see Marcus and Chris!!

Our fifth Kia!

After purchasing two new Kias over the past three years at Jeff Wyler Fairfield Kia, we naturally went back there to look for a preowned vehicle for our college-aged son. Steve Gardner was an absolute pleasure to work with. He was beyond personable, and really took all of our needs into consideration, including price. We were happy to find a 2014 Kia Forte with low milage at an amazing price.

Thank you to Sales manager Arif,Internet person Harold

They are best. Gave me lot of information about my new car. Me and my family are very excited .I will work with them always.

Through the looking glass

I had an amazing day today. I took my Nissan in for an oil change. While I waited I looked through the looking glass at the Cadillac dealership. John Reed my dear friend and sales consultant greeted me with a big smile and asked if he could help me with a Cadillac today? I laughed and said there was no way I could afford one of these beauty's YOU would not believe what happened. John being a whiz with numbers and rebates put me into my forever car a 2017 yes u heard me right a 2017 XT5 crossover it has everything but a Chauffeur. I got everything I could have on the car and the color I wanted. John is an amazing sales consultant this is my second car he has helped me with. He understands a woman's needs when it comes to getting what she wants. You are a very important asset to Jeff Wyler Cadillac. You are the reason I come back. Thank you again for all you do to make wishes come true and not just looking through the looking glass.

Excellent Experience

I walked in looking to trade in my 2014 Kia Optima for a new one. Brian Landers is a terrific salesman. He showed me several different options. I took the 1.6L Turbo for a test drive and loved it. Brian and I were able to compromise on an acceptable deal and a couple hours later I drove out of the dealership in a new car. Not once did I feel pressured or intimidated by Brian. He was polite, courteous, and very accommodating. I will definitely recommend Brian to friends and family looking for a new or used vehicle.

Sales

Pete is great! Very accommodating and a pleasure for me and best friend to deal with...after the sale the follow up was awesome as well will recommend him to everyone!

Great experience

We had a wonderful experience at this dealership. Everyone there was very friendly and knowledgeable. Dustin was able to answer all of our questions and went out of his way to follow up with us to make sure we were comfortable using all of the features on our new car. We will definitely be going back to this dealership for future purchases.

Great Help

I want to say THANKS for all the help that I received from Andrei Golod for going above and beyond service to help me find the perfect vehicle to purchase. He was amazing! I was able to turn in my Altima lease with NO problems and get a 2016 Rogue. Andrei searched the lot to find the perfect car for me with the options I had requested. So far the best sales person I have had with Wyler! Thanks Again!

What a Cadillac buying experince should be!

John Reed, sold me the car of my dreams and kept it from being a nightmare of an experience. His knowledge and experience were evident in getting this deal done. I purchased the first CT6 this dealership sold and because of John I feel like I have created bond for life with Jeff Wyler Cadillac!

Best car buying experience

I came they're not expecting to get a new vehicle but they worked with me and make sure that I got the vehicle that I wanted and at the price that I wanted their outstanding people very well mannered and checking up on me periodic going to see if I still like the vehicle and doing anything that I need to make me happy is a great place to shop I would recommend it to everybody is definitely the best buying a car experience that I have ever had in my lifetime like I said they're very helpful and the sales man to help me Andre very very helpful making sure I got the right color that I wanted the right features very outstanding gentleman Job well done he's excellent salesman I highly recommend him and the whole team at Jeff Wyler

John Reed (Top Certified Employee)

John was very cordial & friendly toward us! He was very informative! Didn't hesitate to answer any questions we had, the best salesman we have dealt with over the many years we have bought cars!We would recommend to see John Reed if you are in the market of buying a Cadillac.We traveled about an hour to the dealership in Fairfield Ohio, it was well worth the trip!!!Be sure to ask for John Reed,Thanks JohnMarvin & Phyllis Moore

The Rogue

I walked in and could not believe the selection of cars. I would have been overwhelmed but I contacted ahead to Christopher Patton. I get there and he personally finds me the Nissan Rogue he had in mind for me. It spoke to me on sight. Black on black. Loaded. Everything I didn't think of. I am extremely pleased.

New car buying experience

I was interested in a Kia Soul because it would be easier to get in and out of for a senior citizen. After the test drive, I realized everything I had heard about the Soul was true and I knew it was the vehicle for me. Antonio Grove was my salesperson and couldn't have been more helpful. He helped to make the whole process, from the test drive to the paperwork, a pleasant process.

Best Sales Person

I enjoyed working with Jon and Chris they were both very easy to work with. They provided me with knowledge about the SUV I wanted and made me feel good about the choice I was making. When I am ready to purchase another vehicle I hope that I can work with either of these gentlemen they are two very AWESOME sales people.

Great experience again!

My first Cadillac (and American vehicle in many, many year) purchase was last year and It was Mr. Reed's knowledge, time and professionalism that caused us to be repeat buyers. I wanted the new XTE, that had not been delivered yet. Mr. Reed contacted me as soon as it arrived and as usual, explained and set all the technical aspects (paired phone, set seat, etc.) My husband and I decided we'll follow Mr. Reed and be loyal consumers. He's the best!

Great could not be more pleased with Roy' help

Or anything I had to say that not that good is that the way we had to sit there for the paperwork to be done so we can find it need more financial people the one guywas doing his best but we was there for about six hours that pretty much was the whole day but other than that great

My first car buy

This was my first time buying a car by myself since my husband died, and I had a great experience with the salesman, John Reed. He went above & beyond to make sure that I got the car I wanted and went through with me on every questions I had about the car.

Awesome guy and seller.

We had a great experience buying from Tom at Kia. We spent hours test driving different cars looking for the one we wanted. After we found it, he was able to get us a deal we could handle. He was great to work with and kept everything simple and to the point. We would return to him again. -Andrew & Melanie.

John Reed

Over the year's I've purchased many cars/trucks from a variety of dealerships. most of these experiences have been like going to the dentist some good but mostly bad, however I consider my dealings with John Reed at Jeff Wyler Cadillac a very positive experience. Customer courtesy, open negotiations, willingness to satisfy customer needs, technical knowledge and expeditious paperwork were all top of the line. I look forward to this professional relationship continuing through the warranty period and hopefully future dealings. DanJG

Great experience with Jesse Wagner

We had a great experience with our sales person, Jesse Wagner! He took the time to understand our needs and allowed us to take an extra long test drive to get to know the vehicle. We mentioned that we were in a rush to wrap up the buying process and he ensured that the finance, car prep and final delivery happened within our time frame.Kudos to Selwyn as well for expediting the closing process!

John Reed is the Best

We have purchased two vehicles now, and John Reed was our salesperson both times. Our overall experience was great, and John was outstanding! Knowledgeable, friendly, helpful. Would recommend to anyone!

John Reed #1

My husband and I went to Jeff Wyler to see John Reed on the recommendation of our son in law. He told us John was the best. We met with Mr Reed and he is truly the best, a wonderful person and salesman. He made us feel like we were at home. He is very professional and caring to make sure you get the car and terms you want. I would highly recommend John Reed to anyone needing a car he will work for and with you. I feel like I have made a new friend for life.

Wonderful Customer Service

Mr. Chris Patton and his boss Ms. Tonya were phenomenal to say the least. I brought a great friend more like a sister with me and my sister is "No Joke" when it comes to getting the best deals. I was amazed at their ability to still remain professional and handle the business aspects of everything. I also like their ability to balance their personal and professional feelings concerning their customers. They meet their customers where their at which is a true gift. I had my car serviced and the service team was so exemplary that another customer stated, "she'd rather travel the distance and get great Customer Service from Jeff Wyler Nissan on Dixie HWY than to get horrible service from the one who is in her neighborhood." I really love their diversity and very humanistic yet professional ways of handling business. Thank you a million times Mr. Patton and Ms. Tonya to include all other staff who helped for all you do to ensure your customers are 100% satisfied.

The people at Jeff Wyler Fairfield work well as a team

John Reed explained the process of getting me qualified to buy a car based on my income. His professionalism and his (get-it-done) attitude is why I was able leave the dealership with a (good looking/low mileage) pre-owned car.

Purchased 2016 Nissan Rogue

Chris Patton and Eric McClure were awesome to work with! They were able to get the terms of my loan were I needed them to be! I love my Nissan Rogue! Thank you!

The Best Customer Service Ever!

Dustin Lema at Jeff Wyler Cadillac is the best! He's very professional, well informed and honest. He listened to me worked with me every step of the way. The team worked really well together and process was hassle free. I feel really good about my new purchase!

Car purchase experience

Everybody that was involved in the process, was very polite and respectful. They never acted like they were forcing me to buy a car that I didn't really want. They gave me the facts , and allowed me and my husband time to make an informed decision.

Great Service

Everyone I encountered at Jeff Wyler was very helpful and professional. I love my new Kia Soul! Carolyn Campbell is an excellent sales person and I enjoyed working with her very much.

Lisa L

Everyone was very courteous and our salesperson was honest with us. He was fairly new to the job and if he didn't know something he said he would find out instead of making up an answer. Everyone did what they could to satisfy my requests for the vehicle and options that I was interested in. By the next day Steve picked up a car that met my requests. I'm thrilled with my new car.

Wonderful experience!

The experience here was wonderful! They picked out the perfect car for me and they worked with me on my down payment and monthly payments. Thank you!

John was very dedicated to servicing me.

I'm very happy with John has done for me and husband on getting us in a new Cadillac. John knows his business. Keep up the good work John.

Great Service

I highly recommend this location and Eddie Trumble.He found exactly the new Pathfinder I was looking for, with a very fast service and great deal.

2016 Pathfinder

I have a great, no hassle experience buying my new Pathfinder. I dealt with Tania & Eddie & bothwere friendly, professional & very helpful. I recommend anyone buying a new car to give them a call.You will be very happy you did.

great place

This dealership was able to give me the deal I wanted for my new lease. They were very receptive to what I wanted, and were very helpful. My salesman, Al, was really good. He was able to talk the dealship down to what I wanted. I would highly recommend this dealership.

Wonderful Experience

I was extremely pleased with the professionalism of Jon Bowles and the sales manager, Tania. They were thorough in explaining my new car purchase and finding me a great financial deal. I would highly recommend Jon to anyone wanting to purchase their next new or used vehicle! Thank you, thank you, thank you!

Tom Burgasser

"New car"Thank you John Reed, it was a plersure buying a car from your dealership. I was surprised and impressed that you did everything that I asked of you and more.

New car

Salesman was great. He done a very good job with me as a buyer of a new car. Dustin Lema Thank you for your help!

Great customer service !

Going into the experience of buying a new car was stressful in itself, and dealing with salesman can be very overwhelming. This experience was nothing like that. Carolyn and Marcus were absolutely fantastic to work with. They were very understanding of the bad situation I was in previously and were able to get me into a brand new car within a day. Very comfortable people to work with. I would not go anywhere else but here ! You won't regret it.

Overly Surprised!!!

I went in to this dealership with the mindset that I could not buy a car right now. Not only did I buy a car, but they were able to lower my interest rate to something I never thought I could be that low for me! Kudos to Jon Bowles, Eric McClure, Josh the finance mgr... the entire team was amazing! It was also extremely quick... less than 3 hours I went from "there's no way" to driving a luxury edition of the new Altima!!! Thank you Jeff Wyler Nissan!!!!!!!!!!!

Complete Package-Start to Finish

We chose Jeff Wyler for location and this was a good experience all around. Our second CTS but this was a new dealership for us. Good selection of cars, but all dealerships have cars. What sets them apart is the staff. Everyone we talked to was professional and courteous. John Reed was our salesman and we had a direct -easy conversation with no hassle. John is knowledgeable and he taught us a few things. We came in to "shop" for a CTS and bought the same day. What makes John outstanding is that he goes the extra mile. He spent a lot of time with us to make sure the transition to the new mode CTS was easy. Financing with Selwyn Brown and again very efficient at getting the job done. We even got an insurance quote the same day from Kayla. Fair price and great staff. I received a follow up phone call from Harold Peak who I originally contacted via the internet, prior to the sale. Thanks-Harold.

Great experience at kia jeff wyler

My sales man Ail Glover & The finance manager Josh really wrd very hard to make my dream come true. A luxury car I got thank you so very much .Everyone there was very nice at jeff wyler .I am so happy no other place could help me get what I wanted. But jeff.wyler made it happen. Ail Glover my sales man was very eager to make this happen for me ,He's really nice .wrkd hard for me .so did,the finance man he also wrkd very hard to help me .Thank you again

Renewed faith.

Jeff Wyler Fairfield Cadillac Kia Nissan was recommended to me by my mother over 10 years ago when I bought my first new car in 2005. I returned to Jeff Wyler Fairfield Cadillac Kia Nissan in 2015 because I was happy with my prior purchase. Jesse French the dealer that helped me find my present car was very cool. Thanks for all your help.

"Why would you buy someone else's junk?"

We went in looking for a certified pre-owned or used car after a recent accident totaled my previous Altima. The sales manager (a woman, she never gave her name or introduced herself) asked us to come into her office instead of speaking with the sales associate on the floor. Immediately, the pressure was on to buy a new vehicle instead. She tried to convince us by explaining that I could get 0% interest on the new vehicle and not a used, but we explained that we were going to pay cash and we were still interested in a used vehicle. She asked us "Why would you want to buy someone else's junk?" and explained that she bought a used car and it was junk. Mind you, they sell certified and used cars which this sales manager would view as "junk." My dad was a dealer for 30 years and I have only ever owned used cars. Used does not mean poor quality, it just means someone else has owned it. If it is well maintained, used can be a good value for a customer. When I tried to explain that I thought used would provide the value because you could get more than basic features for a reasonable price, she cut me off and dismissed that notion and told me that a '14 or '15 car was totally depreciated and obsolete because of the 2016 Altima "redesign." I explained that new cars depreciate quickly too and she dismissed me again and tried to pressure us to buy a new 2015 Altima they still have on their lot, which is more than a year old so no wonder they want to get rid of it. (I thought the 2015 models were going to be obsolete anyway) The sales manager was rude, didn't listen to what we were asking for, and didn't even try to mask the upsell. She claimed she could "make us a good deal because it is a blowout weekend" but when we asked the sales associate what the price would be, he quoted MSRP for the new car. We never found out the supposed "deal" we could get. This new 2015 car also had a large scrape on the front left side, which we pointed out. We then asked, again, to see the used and certified cars they have available (one of which I had emailed and inquired about from their website), and they spent 20 minutes "looking around the lot to see what they might have." Finally, tired of waiting for what we had asked for originally, I asked for my license back to leave and asked why they can't just walk me through the inventory they have on their website, and the sales manager said "what is on the internet isn't accurate." And I said, "Fine, but shouldn't your sales associates know what kinds of cars you have available?" We told her we weren't happy about her customer service and how she was pushing for a new car because "all used cars are junk" and she denied saying that used cars are junk. She denied it over and over again and never apologized. She just finally threw her hands up and said "Fine. Have a nice day." She was obviously not wishing us well. Ironically, one of her salesmen emailed me today asking if I had a trade-in because "they are always looking for good used cars." He didn't get the memo that used cars are junk, evidently. Overall, an unpleasant experience. This is not a dealership I would trust because they cared more about their bottom line than the customer's budget or desires.

Buying a car

I had a good customer service,and was able to achieve my aim of buying a car out from the dealership.i was so happy been helped out by the sales rep.he was so accommodating and i will surely recommended him to anybody in need of buying a car.

Sales

Jon was excellent sales person made sure I understood process of leasing and knowledge of Nissan Very friendly and knowledgeable not pushy. Wanted me to have the typeOf car best suited for me. Helped me find

Perfect Luxury

Tyler and Harold were prepared for my appointment and were both very helpful. They were patient and did not pressure me. This is the second Cadillac I have leased from Jeff Wyler Cadillac Fairfield. I am treated very well at the dealership. Tyler took the time to understand what I needed and Harold showed me all the bells and whistles that my 2016 CTS has to offer. The car is perfect, and the experience with the team was great. R. Berry

Leased new srx

My second purchase/lease. Sales people and service people are top notched. If there isA better dealership out there I do not know where it is.

Wonderful Experience!!!!

I have always been leary of car salesmen. They always seemed pushy and arrogant. That was not the case at Jeff Wyler Nissan, Cadellac, Kia in Fairfield. Jon Bowles, the salesman was very helpful, very knowledgeable, and not at all pushy. Eric was also great too. Jon also took the time to show me how all the buttons and features worked in my new car, which I greatly appreciated because I am a visual learner. I would recommend this dealership to everyone. My son has also bought 3 cars from them and was very pleased with all the cars and the excellent service he received every time.

Happy family!

Al was the best person. He gave my kids balloons to help pass the time. Explained everything and was very patient while my husband and I talked. My kids were very pleased and spoiled while we were waiting. The whole experience was fabulous!

Great Experience/Excellent Customer Service!!!!!!

This is my first purchase from Jeff Wyler Nissan and it was super quick and easy. Mike Riesenberg was my sales person and he went above and beyond to provide the best customer service!!!. I was able to tell him exactly what I was looking for and he immediately went on the search to find it. I never once felt like I was being pushed into buying a car, the process was smooth sailing!! I would highly recommend Mike to anyone who is purchasing/leasing a car. Thanks Mike!!

Great experience

I had 4 cars in mind when l went to the dealership. They had 3 of the 4 on the lot. I got to see all and salesmen was very knowledgable. I picked one and the paperwork was quick and fairly painless. Overall, a great car buying experience. Five stars.

Happy Customers

Just purchased our 7th new vehicle from Jeff Wyler. Chris and Ron were great to deal with and made the buying experience much more enjoyably. I was really impressed the night we picked up the car and finished all the paperwork. As we were heading out the door Chris was the only staff member left since they had closed he still took the time to show us features on the vehicle and walk us through everything even though it was roughly 30 minutes after close. From the first stop at the dealer to the final purchase Chirs went out of his way to make the car buying experience a good one.

Great experience.

This is our third car from Jeff Wyler Nissan and each time was a great experience. Roy Rivera was our sales person this time and he went out of his way to explain everything. The manager, Eric was terrific. He leased us our first car. I would highly recommend this car dealership.Judy Banks

Customer For Life

We went in thinking we would be intimidated, at a Cadillac dealership, but felt totally at ease, as soon as we sat down with Harold Mcpeek and the team at Jeff Wyler. I left with my dream car and they have a customer for life.

Great!!

I wanted a new car that was going to last. I purchased a used car 2 years ago and was stuck with a extremely high interest rate and high mileage. Thanks to Sean Murray they bought my used car and got me into my NEW 2016 Kia Sportage!! I got a way lower rate and the car I originally wanted 2 years ago. I am extremely happy with my sportage and the customer service I received from Sean.

Wonderful

I could not believe how fast. The process was.100% jess done a wonderful job.and I was not there all day great job jess

Excellent!

This is my 3rd lease from Jeff Wyler Nissan and once again, Jeff Wyler and Arif Samad, made it as painless as possible. No one likes to car shop, but these guys make it easy.

Great Experience!

James Campbell did a great job in getting me into the car I wanted and without hassle. All the associates were polite and made me feel welcomed. Great experience!

very polite,personable and tryied to make us feel at home

The sales people at Jeff Wyler went out of there way to help us. They were not pushy and explained the vehicles to use very well after we purchased the Cadillac XTS they probably spent over an hour and a half explaining the vehicle to use and its various electronic features. we really appreciated this. They also spent over an hour on the phone getting me a company discount that I did not know of.

THE BEST!!!!

I had the best experience with the help of Jesse French. He listened and did everything to make sure my needs were met and I want to say "Thank you". I'm very satisfied with the assistance I received and told Family and friends to visit Jeff Wyler Fairfield Cadillac Kia Nissan for their buying needs.

The greatest experience!

I walked in Jeff Wyler expecting to receive the same usual confrontation salesmen give at any car lot but I what I received was the greatest customer appreciation service ever. I had just come from the United States Army and I was not too sure on what I wanted as far as in a car. A salesmen by the name of Andrei Golod approached me and gave me a welcome home hand shake, I have never had such friendly customer service in my life and his appreciation for the military gave me a wonderful experience. I was able to find the perfect car for me and my financial budget, I now drive an amazing 2013 Kia Forte because of this salesmen and I could not be more please. My advice would be to get there before they run out of cars because with that man as a salesmen, Jeff Wyler will surely be taking over the Tri-State area. Thank you again Jeff Wyler and special thanks Andrei Golod for the awesome car.

Fast, Fair, Fantastic

We met Andrei at the Kia Used Car dept in Fairfield. There were 2 specific cars we were interested in, but still took some time to look around at other vehicles on the lot as well. Andrei took us on test drives right away. He worked with us to get a fair price on the vehicle we chose. Then it was on to finance where we worked with Selwyn. All the paperwork was ready to be signed in a matter of about 20 minutes or so. He was very friendly, explained everything.Dealing with Andrei and Selwyn was fantastic. The entire process from arriving at the dealership to leaving with the car was the SHORTEST amount of time it has EVER taken when we have purchased a car, which was very much appreciated. And in that short amount of time, Andrei and Selwyn were very professional and friendly. Thanks Andrei and Selwyn!

Great experience!!

My Wife and I had an outstanding experience at Nissan Wyler in Fairfield. We working with Mike Riesenberg, He was exceptional in communication with me during the shopping process. His calm demeaner and helfullness with all of our questions was extrordinary. Mike helped us find a great car that my wife and I was so excited about. We are now very excited about our 2015 Nissan Pathfinder!!!! Thanks Mike

how can I say this, great experience as usual with John Reed

My wife and I have purchased 4 Cadillac SRX's, the latest one February 16, 2017, from Jeff Wyler Cadillac, Sales Manager John Reed.. All I can say is if you want a Cadillac, Nissan, Kia, or a peddle car, contact John Reed first. Be careful what you ask for, because if you want it, John Reed will see that you get it, guaranteed. Bad credit, no credit, good credit, he's the man...

Excellent Service

John Reed was a wonderful salesperson. He knew all about the vehicles and he answered all questions and we were given a tour of service, lounge. and parts department. He explained the lease process in great detail Thank you Mr. Reed.l

Absolutely best dealership! !!

I'm very happy with my 2015 Nissan Rogue .John made my car buying experience very enjoyable. My friend purchased a new Cadillac from this dealership in 2012 ,I was on line and realized they sold Nissan as well. So that is why I stopped in ,and very glad I did. I would definitely recommend John as well Fairfield Jeff Wyler Cadillac Nissan. I love my car !!!!

Great experience with big dealership!

Al was great! We weren't even looking that day just a random stop! Got us a great deal and was very attentive and patient when we had to go back home and get my husbands wallet! Go see Al if you want to buy a car!

The Ultimate place to buy a new Cadillac

Harold McPeek (salesman) & Tyler (Cadillac Sales mgr) treated me absolutely 1st class A-to-Z & it was totally worth my drive from 30 miles away to buy from Wyler Cadillac. Beat my local dealer by $150 a month on a lease and even drove to my house to pick up my trade-in. I will definitely refer all of my friends to Wyler Cadillac & the Wyler family. Harold & Tyler ROCK!!

Excellent

This is my second lease with Jeff Wyler and John Reed was great! He answered all the questions I had about the end of the current lease and my options on getting into a new car. He made it easy to find the perfect car that day with no wait! John was a very easy salesman to get along with and make a great deal. He went the extra mile to get it done and I never felt pressure to buy something I was not comfortable doing. I would highly recommend John to anyone looking to buy a vehicle from Jeff Wyler.

Courteous and professional service, John Reed was superb!

I would recommend Jeff Wyler FF to anyone looking for a new or used car. In particular John Reed was extremely helpful and knowledgeable. My credit wasn't perfect and John helped me find financing fairly quickly at a fair rate. I was very pleased. Had tons of cars to choose from in lot. I narrowed search down to 3 vehicles and John walked me through the details and helped me pick the right car for my needs and budget. He never pressured me towards anything, told me to walk the lot alone and see what I liked. He was completely upfront and truthful, professional but casual in a way that made you relaxed which definitely made the process much smoother than past experiences with other dealerships. I got a 2013 Challenger. John will tell you everything you need to bring with you on phone so he has everything he needs to put you in a car quickly as possible. If you are looking for new wheels I highly recommend John Reed at Jeff Wyler! Josh was also very helpful.

New car

I like to think John reed for help in putting me Larry in anew car " think again.and hoping to send my family and friends to bay a new car'

#ALLABOUTME

John Reed is extraordinary, he assisted me with budget and financing issues when my credit score was not in the upper tier for the best credit rating. He helped me to see where I was today and where I can be in a couple of years, Nothing was hidden and there were no surprises. John empowered me to make changes that will assist me with my life goal related to an improved credit rating. He was awesome on so many levels. Thank you John

Funtastic!

Purchased a vehicle from Thomas Miller. I had a couple of issues after the purchase which were resolved within a week. Thomas was a pleasant salesperson who made my shopping experience somewhat painless. Thanks for going that extra mile, Mr Miller.

Wonderful Experience

Everyone was remarkable. I went to look around, had a budget set in mind for monthly payments and they got me right where I needed to be! I didn't feel pressured to purchase. I drove off the lot with a 15' Nissan Sentra and I LOVE IT.

Great Experience

We had a great experience with Jeff Wyler Cadillac and with our sales person Harold McPeek. We have bought several cars with Jeff Wyler Cadillac and would recommend the dealership to anyone.

Best dealership experience ever!

Jesse Wagner was able to help me drive off the lot with a brand new car! The staff at Jeff Wyler Fairfield were all polite and extremely helpful! I'm so happy I chose to come here!

Friendly & Warm Experience

Our first Cadillac experience and Harold made sure is was inviting and friendly. Harold was sure to make us happy called to see how our driving experience with our new vehicle was going. That made us feel really good! Every time we come in for routine service, all the staff are courteous, friendly and fast. We will be back for our second encounter when its time!

FIRST TIME BUYER AT JEFF WYLER CADILLAC OF FAIRFIELD

I PURCHASED A 2015 CADILLAC ATS FROM SALESPERSON, ELAN MOUSA ON JANUARY 24 2016. I WAS TREATED WITH RESPECT AND KINDNESS. ELAN WAS VERY HELPFUL AND KNOWLEDGEABLE ON THE CAR. AFTER THE SALE ELAN WENT OUT OF HIS WAY TO MAKE SURE I RECEIVED A MANUAL AND KEY FOB THAT WAS NOT ON HAND WHEN I TOOK DELIVERY ON A SUNDAY , WITH SHORT NOTICE.HE MAILED THE ITEMS TO ME AT HIS OWN EXPENSE. I WOULD RECOMMEND ELAN AND THE JEFF WYLER ORGANIZATION TO ALL MY FRIENDS AND RELATIVES AS MY EXPERIENCE WAS A VERY PLEASANT ONE

Fantastic, Wonderful, THE BEST!!!

My husband and I have purchased several cars from Jeff Wyler Fairfield. Our latest purchasing experience was the best to date. We worked with Harold McPeek, who made sure that our experience was fantastic. He worked with us before, during and after the sales to make sure that we are (and continue to be) happy, happy, happy! Our 1st purchase was a 2016 Escalade on 1-2-16 and our 2nd purchase was a 2016 SRX4 on 1-13-16. If you're thinking about purchasing/leasing a car, stop in and talk with Harold. He's the BEST!

They made my experience right