Jeff Haas Mazda

4.7
Overall Rating

Customer Service: 4.8 Buying Process: 4.8 Quality Of Repair: 4.3 Overall Facilities: 4.7 Quality Of Work: 4.8 Friendliness: 4.8 Pricing: 4.7 Overall Experience: 4.7


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Excellent customer service team

4.8
Rolf84 on 10/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Since 2008, I've bought 3 cars so far from Jeff Haas Mazda... one of the main reasons I returned to Jeff Haas was the service department. My first service advisor was and still is Carlos Guzman. I have also had great service from Todd Troublefield, Cynthia Ramirez and Allen Hempel. They are all very knowledgeable and easy to work with. Everything from the coffee stand to the courtesy shuttle service is superior to other car dealerships I've experienced, and the pricing is very reasonable.


Above and Beyond

4.8
Brenda R on 10/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I took my car in for the first oil change and car wash. Todd greeted me at the door by name which was a surprise since we had never met, however, he was very familiar with his customer list for the day. The above and beyond came when there was a situation with the car wash and the condition the car was left in. Todd and Keith both made sure that the situation was corrected immediately, After it was all said and done, the car was actually cleaner than the day I bought it brand new!!! Thanks guys for the GREAT customer service!!!


Look no further, Carlos is the best of the best.

5
kevinnn on 10/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am very picky when choosing a place to service my vehicle and hands down each visit with Carlos Guzman is smooth sailing. He's always very clear about what services my car needs and exceedingly thorough in explaining what each service entails. I especially appreciate how Mr. Guzman greets me at each appointment and keeps me informed every step of the way. tl;dr: Superb experience from start to finish!!


Smooth experience

5
Mjsweet on 09/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came in for an oil change. I was helped by a man named Todd Troublefield who was outstanding. He kept me informed about the status of my car, in fact more than once during what was actually quite a short wait. Very professional and personable. He sets the bar high! Thanks,Matt


2013 Mazda 3 Service

5
Blaine on 09/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My service advisor Carlos Guzman was very professional during my scheduled service for my 2013 Mazda 3. He went out if his way to apply any applicable service specials.


Charles Silmon

4.8
JeffnNancy on 09/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Charles was excellent. Professional, courteous and efficient.Cynthia is always awesome.Its the best dearship experience ive ever had.I however dont appreciate the 35 word minimum required to write this review.


Great!

5
Ambernal on 09/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mohamad was very helpful and I felt like he was very genuine. I highly recommend this dealership they moved mountains to help me get into the car I wanted!


Fantastic service by Allan Hempel

5
mmandola on 08/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Allan Hempel was fantastic.to work with. His communication was awesome. Came in on his day off to check on my car and to be there to deliver my car to me. Thanks, Allan


Excellent experience.

5
Angie.Glenn/Records on 08/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As always the service is great, staring with Todd Troublefield he is very nice and professional, the mechanics are very good.And since we bought the car there we never had any complaint. Thanks a lot.


Always great service.

5
Gabbyman on 08/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I did not buy my car here but now that I live in Houston my next purchase will definitely be with Jeff Haas because of the excellent service I receive time and time again for Mr. Carlos Guzman. He always goes above and beyond. Highly recommend this location because of him.


Great dealership to work with, nice salesman!

4.7
Kenneth Cruz on 08/12/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

My test drive experience went very well and the salesman was extremely informative and didn't feel pushy. I decided on another vehicle that was a better sale but would have no issue coming back for another purchase or advising family/friends to come to this dealership!


Excellent Sales Dept

5
MyCX5 on 08/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Recently I purchased a CX5 from Roy Castaneda at Jeff Haas Mazda. Roy and the entire Sales Dept made everything so easy and a very pleasant experience overall. Thank you Roy!


Nothing

1
Fred on 07/25/2016

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

Never received a call from the dealer. Bought a car elsewhere


Great Service

5
Tgarcia520 on 07/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first visit to Jeff Hass Mazda. I cam in to get established with a service writer and met Todd Troublefield. He was very quick as to setting me up as a new customer and extremely professional. He answered all of my questions, took me on a tour of the facility and kept me well informed during my service. I'm glad to have Todd on my side. Looking forward to having myMazda CX9 serviced at Jeff Hass going forward. I quite sure Todd will take care of me quickly and professionally . Thanks Todd, Terry Garcia


Great service experience

4.6
Luvmazda on 06/15/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Taken care of by Allan Hempel, who provides great customer service. I was set up with the courtesy shuttle so I could get back to work while my car was serviced during the day.


Best car buying experience ever!

5
HuyandTu on 06/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My first new car buying experience was made extremely pleasant and stress-free mainly due to Mr. Sutoyo Sugiharto (salesman) and Mr. Aaron Fuller (finance manager)'s exceptional work. They were both professional and attentive to us. I was very satisfied with my purchase.


How Do You Spell Excellence?

5
houstonguy on 06/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am writing to answer the question I wrote in the title. As far as I'm concerned, you spell excellence, T.O.D.D. T.R.O.U.B.L.E.F.I.E.L.D.Todd is always available to help when you need it. Recently, I purchased my second new car from Jeff Haas , and, the day after I bought it, I discovered what seemed like an unusual collection of fluid to the side and rear of the vehicle. At first, I thought it was simply from the rain or from using the air conditioning. However, when it didn't evaporate, I wiped up a clear, viscous liquid with a consistency similar to oil.I called Todd, who advised me to bring it in early on the next business day. He took the car back for inspection. They didn't find anything, but after further discussion with the mechanic, we decided it could have been brake fluid. When I went to Jeff Haas, it had not happened again since I first spotted it, so we decided to keep an eye on the car and to watch for the first sign of recurrence (if it did, in fact, come from the new vehicle). Cars, whether new or not, are huge investments, and we rely on them every day of our lives. Todd understands that, and he takes customers' concerns seriously. He could have just dismissed what I said since you don't expect problems from a new car, but instead he listened to my description of symptoms and did his best to help diagnose the ailment.I am grateful for the Jeff Haas service department, and I am relieved that Todd is there to address any issues that develop. When you think about it, long after the contracts are signed and you drive the car off the lot, it's really the service department you end up dealing with for years to come. It's good to know that someone like Todd Troublefield is there to work with you and to watch out for your car's health and well-being.


Outstanding

4.4
A.Adewole on 06/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 5.0

I went in for an oil change and upon arriving I was told of a recall. I was not aware of it but glad i was told about it and a quick pull up of my information confirmed I was clear for one. Thanks.


Very efficient car buying experience and very friendly sales

5
IFMB7 on 05/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Having decided to let our daughter do her first new car selection on her own, I was delighted that Sutoyo took such great care of her. Having picked the right car for her, the rest of the process was carried out with great efficiency.


Best Dealership in Houston.

5
Mo Adeko on 05/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jeff Haas are exceptionally professional and friendly with southern hospitality as standard. The timely service ensure efficient and informed decision making. There is no over the top hard sell and no fancy false displays.If you want a sales experience that sells you an excellent car at an affordable price, Jeff Haas is your dealer and Kortney Malito is your finance manager.


Satisfied Customer

5
Joe V. on 05/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been going to Jeff Haas Mazda since 2002. My service advisor is Carlos Guzman. He has always done a great job in making sure my cars are kept in good working order. Carlos always keeps me informed on any required service also giving a pretty accurate ETA.


Sutoyo is the man

5
Yoyo on 05/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a great experience and left with the price asked and made process easy. Sutoyo is a man of few words and is all business. Hes a man of few words as most car salesmen should be. He was about numbers and justifications which I liked. It was nice to work with a person of this level. He's tough but very friendly and kind. Car salesmen should learn from him including his managers who were more the "charming" car sales people that you don't want to talk to.Luckily we spent 99% of time with Sutoyo. And after he sold us the car he made sure my dad got a hat and until I walked out made sure we were comfortable and had all questions answered


Fast friendly respectful

4.8
Folanto1 on 04/27/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When I walked in to the door I was greeted by a very nice service advisor Cynthia Ramirez we was knowledgeable friendly and well respectful of my time.


Outstanding, Well-Priced Service

4.8
Jason Bushnell on 04/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My family and I love Jeff Haas Mazda. Their service department is organized, friendly, and efficient. I think most people dread bringing their car in for service--but at Jeff Haas Mazda, I really do feel like I'm being given all of the information, the best deal, and the best service available.My Dad has worked with Todd Troublefield in the service department and won't go to anyone else. I brought my Mazda in this past weekend, however, and had an outstanding experience with Cynthia Ramirez. She was professional, friendly, and most importantly--she communicated with me throughout the service process, which ended up being longer and more complex than originally anticipated. She understands the importance of cost, a friendly attitude, and good customer service. I couldn't have asked to work with someone better.


A remarkable find

5
Milanoguy on 04/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I'm new to Mazda and have a 2013 Speed3. Very impressed with the two service reps I have dealt with Cynthia Ramirez and Carlos Guzman. In both visits I was treated well and kept informed about service progress. 100% satisfied, plus they have a pleasant waiting area with WiFi and coffee, so I can work while waiting. I'll be back - thanks to both.


Great service!

4.8
justacardude on 04/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

Allan Hempel did a great job for my car. My one and only recommendation would be to make your services page more intuitive. For instance, I booked the appointment to be at 7:00 AM and I included the type of service to be done; state inspection. There was no mention of the actual time of the state inspection which could only be performed after 8:00 AM as that's when the techs arrive. More clarity on the types of services corresponding to the times they can be performed would help greatly.


Allan Hempel at Jeff Haas kept me well informed was very pro

4.8
Cbroadway on 04/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Fast and friendly and kept me well informed.I really enjoyed working with Allan hempel and would reccomend this dealership to get your car serviced there .


Service

5
Ginny M. on 04/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Cynthia Ramirez always takes good care of my service needs. My car is always serviced correctly the first time! Everyone in the service department is knowledgeable, accommodating, & friendly.


Great servive

5
mazguy on 04/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have always had great service from Allan Hempel and Jeff Haas Mazda. My wife and I have worked with Allan Hempel since 2003 with complete satisfaction.


A perfect experience

5
Pierre on 04/01/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had a great experience buying my third car at Jeff Haas Mazda, this third experience being the best of all. I enjoyed seeing Sutoyo a second time and promised to bring him a bottle of wine next time I come! I communicated with him by email the day prior to purchasing the car and when I got to the dealer at noon on the following day Sutoyo was waiting for me (and even recognized me from the previous time) and my car was clean and ready to go. I was out of the place one and a half hour later. There was no pressure to purchase useless options and everyone was very professional, courteous and enthusiastic. I almost wished I could buy a new car every day! Continue the good work!


Customer satisfaction

4.2
Hamza kallon on 03/29/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 5.0

Todd was professional & had a lot of patience by serving me to the fullest. I was and still satisfied with his approach. Please continue to retain him.


Excellent Customer Service

5
GMW827 on 03/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been a long time customer and I have bought 5 cars from Jeff Haas Mazda. They have always showed excellent customer service. Whenever I have taken my car in for service Carlos Guzman has demonstrated professionalism and is excellence in explaining if there are issues to be fixed.


Excellent service

5
Charlie 77433 on 03/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Todd Troublefield was very helpful. All Mazda service personnel were professional and polite.I am pleased with the service for my 2014 Mazda 6. Thank you!


quick and easy service with polite staff

4.6
mwest on 03/01/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

great service and polite people . the process of getting my new car was quick and easy thanks to Coung Nguyen. would recommend this dealership to everyone


Market Value Prcing

2
gnovotn2 on 02/27/2016

Overall Experience: 2.0

If you have intentions of negotiating the price of the car, don't do it here. The salesman was very nice and helpful, but this dealership has a sense of arrogance. They could care less if they sell the car to you because they know (think) that they will sell it to the next person anyways. The price listed is a take it or leave it price. If you do negotiate the price of the vehicle, the manager will show you a list of similar vehicles in the area and explain to you that the price of the car is in line with the market. Completely takes leverage away from the buyer and gives it all to the dealership. And if you question it, they just shrug their shoulders and say, "oh well, we will sell this car anyways". This dealership is in the business of just selling cars, not creating long lasting relationships with the buyers.


New car joy

5
Mazda convert on 02/18/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just bought a Mazda CX-5 from Sutoyo Sugiharto at Jeff Haas. Very helpful, low pressure salesman. Just what I needed. Two days and already at 250 miles. Love this car!!


Service

5
Marymc77063 on 02/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I thought I had some suspension damage on my MX-5. I called Todd Troublefield and he got me in immediately. I had it towed in and he took care of the rest. I was getting ready to catch a plane so I was a bit rushed. He called me while I was waiting to board, indicating they checked it out immediatly upon arrival. He said nothing's wrong! I questioned that because I was sure I had damaged something. He said they put it on the rack, drove it and nothing! Oil change, tire rotation and alignment and I was good to go. I trust Todd T and the dealership and know they've worked hard to earn that trust! Todd T has always answered my questions, been accommodating and threw me some coupons. I can't speak highly enough about him and this dealership!! Being a woman, I'm always a tad careful of repair personnel and service/repair suggestions. I trusted Todd T after my first visit. If you have the opportunity to visit this dealership, I highly recommend Todd T for your service needs.


Cynthia Ramirez

4.8
Donna098 on 02/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This is definitely not a fake review as one poster stated. Over the years of owning several cars, jeff Haas Haas is the best dealership I have ever dealt with. They are courteous, and prompt service whether you wait or pick up later. Making an appt is a big plus. although all the Haas service reps I have dealt with are great, I really liked Cynthia. She was.professional, knowledgeable and personable. I will be using her specifically as my rep. Thanks Cynthia!


Was a joy buying my first car with these folks!

4.8
Liz7B on 02/03/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I knew I wanted to buy a pre-owned SUV, but had never bought a car before (and by myself!). Not only was I most impressed by the selection of CX-5 available, but the friendly service I received throughout the whole process also made me feel more relaxed. When I first arrived, Mohamad Rahhal was there to shake hands, make me feel welcome, and help me find my next car. He was very patient and understanding in answering all my questions, allowing me time to think, and giving me space when I needed to make a phone call for extra support/advice from family and friends. He was also attentive via phone, email, and while I was around the dealership to help make sure things were going smoothly for me. Aaron Fuller in financing was also easy-going and friendly, so it was a pleasure to work with him too! All-in-all, buying from Jeff Haas Mazda was a great experience! I look forward to saying hello again when I return for my cars regular maintenance needs. Thanks!


Absolutely the best I have ever had!

5
Kevin64 on 01/22/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mohamad Rahhal is the man to see at Jeff's Haas Mazda, outstanding salesmanship was provided, I felt totally comfortable with all activities taking place in the trade in of my vehicle & the purchase of a new vehicle... thank you very much Mohamad for your outstanding professional courteous qualities. You have earned my business & friendship.Kevin Stewart


Tod Troublefield

5
Ianmcpherson on 01/13/2016

Overall Experience: 5.0

Well presented and efficient keeping me up to date and informed about the progress of the service. Explained what the work performed content and why.


My car needed service for 10,000 miles

5
irwinj on 01/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Allan is always very pleasant. He knows his customers, I have been battling cancer and he noticed my hair loss, which is obvious, but was kind to ask how I was doing. He was genuine! He makes sure to clarifiy everything with me before and after service so I understand whats has been done so I understand. Very patient when I am slow to understand or need clarification on my maintenance plan. This Mazda location "Rocks" with customer service!!!


Excellent Customer Service!

5
Fancycat on 01/10/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am a former Toyota owner and customer of Sterling McCall who set the standard for service for dealerships in Houston. I bought a Mazda CX-9 last year and Jeff Haas Mazda has raised the bar for service. Cindy Ramirez is very professional, knowledgeable, and gets things done. She is awesome!


Todd Troublefield is very nice and very professional. Thanks

5
Glenn Records on 01/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I really recommend this dealership.Everybody is Nice. Todd Troublefield helps a lot and explain everything clearly. Thank you very much..You have to go there!!!!


Best new car purchase experience

5
Catbuycar on 12/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Charles Silmon was very plrasent and very helpful. He made buying a new car a very pleasant experience. He was very thorough and answered all questions in a maner that I could understand.


Excellent service!

5
Marymc77063 on 12/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was in for the first time on Friday, the week before Thanksgiving. I was in and out in 30 minutes. Todd took the time to explain everything and answered all my questions. I'll be baackkk. I have to share, I was at a Ford dealership later that day for a tire repair on my husbands car. After waiting for an hour I found my service advisor. He wasn't told I was there, he also told me they can't get to me for 2 hours!! After much conversation, I mentioned I was at JH Mazda and they got me in and out in 30 minutes. He got me right in. Lol


Excellent experience

5
Sabrina.fergeson on 12/09/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first time at Jeff Haas Mazada and my experience was amazing from the minute I set foot on the lot to leaving in my new car. Robert Cunningham helped me from start to finish and was so helpful. I highly recommend Jeff Haas and Robert!


New Car

5
CPRMazda6 on 12/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Much Thanks to Edward Walker at Jeff Haas Mazda who made buying my new car an easy experience . I love my new Mazda 6! Ed is very knowledgable and not aggressive. He listened and found me exactly what I wanted. The entire staff was professional and treated me with respect and did not waste my time. They were honest and I would recommend anyone who was serious about making a Mazda purchase stop by and see Ed Walker he will treat you right!


Outstanding Service!

5
houstonguy on 11/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am writing to give a huge "thumbs up" to service advisor Jessica McCaffrey, who was in charge of my 30,000 warranty service at Jeff Haas Mazda. I initially took my car in on Wednesday, the day before Thanksgiving, without an appointment. Jessica explained that she would do her best to fit me in that day when she could, but because it was so busy at the dealership, she suggested that instead of waiting I might be better off bringing my car back on Friday, a recommendation I decided to follow.When I returned to Jeff Haas today, Jessica remembered me and greeted me as soon as I entered the service department. She immediately took my car back to the service area. After approximately 45 minutes, she mentioned a few additional items recommended by the service technician, and I agreed to have two filters replaced. During our brief discussion, I asked Jessica about the possibility of using a dealership coupon I had downloaded; she not only agreed, but suggested that I use a different coupon that offered even more savings. I was incredibly impressed with her willingness to help me consider the different discount options offered by the dealer. When my car was finished, it was immaculate--and looked like new: Jessica had asked the service area to run my car through the car wash, another service that sets Jeff Haas apart and shows that they care about their customers. I am extremely appreciative of Jessica's efforts on my behalf. She is polite, professional, and attentive. In the past, I have worked with Todd Troublefield, who is also a superb service advisor, but he was off when I stopped by Jeff Haas on Wednesday. I feel fortunate that Jessica was able to step in and do such a terrific job. I'm sure Jeff Haas must value its amazing staff!One other brief note. I purchased my car at Jeff Haas and have consistently had my car serviced there. Recently, I moved, and I considered driving to another dealership closer to home. When I called the other dealership, however, I found out that I couldn't get an appointment for about a week. They were not flexible about scheduling my service; and, unlike Jeff Haas, the person at the other dealership wasn't friendly or helpful. I realized at that moment that I had no desire to go anywhere but Jeff Haas. There is a good reason why Jeff Haas deserves my loyalty and trust. They are an excellent dealership and provide top-notch service!


This is what customer service is called

5
LLV1902 on 11/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Carlos Guzman is the best service representative. Always willing to provide a good support when my SUV Mazda services is required. Pls continue and maintain the best customer service.


What a dealer should be

4.8
CX5owner on 11/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Lucked into Coung Nyugen after literally ripping up some papers and walking out of a Mazda dealer south of town. In the market for a 2015 model CX5 with relatively low miles which I find out that many local dealers have at about $18k. This is the vehicle that we wanted to buy at first dealer. So after stomping out in the first attempted purchase I get onto Jeff Haas' website and end up with Coung who not only found me exactly what the first dealer had but also an identical 2016 with 20k less miles at a reasonable premium. Then just on the basis of a couple of emails Coung managed to have both the 15 and the 16 all cleaned and ready for our inspection in a matter of a couple of hours. Thought this was usually for anybody to go to this trouble - Coung really had no way of knowing that we were serious buyers. My wife is now the happy driver of the 2016 CX5. Coung Nguyen and Jeff Haas Mazda what a car dealer should be but rarely is! Highly recommended.


Easy and enjoyable transaction

4.8
Tim14 on 11/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had Cuong as my dealer. I told him what I was looking for, he pointed me to the right car, test drove it then started the transaction. Simple, quick service. Enjoyed it.


Great experience

5
JackA on 11/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to the dealer without a clear view about buying mazda or competition. From the moment I parked my car at the premises till the final hand shake at checkout the experience was great. Ray Malaysia took care of us beginning to end. I wasn't sure about the car but he took me for a drive test and that was the final decision point for me. He didn't push and let me think a take my time. Thanks Ray.


Wonderful

5
Gabbyman on 10/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Carlos Guzman is the Best! He went out of is way on a Saturday to give me a ride to get my brothers car while mine was being serviced. That's going above and beyond. I always take my car to be serviced here even though I bought it from my home town. But my next car purchase will be this dealership.


Cynthia Ramirez

5
Sadeluca on 10/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Cynthia is always helpful. Taking my car in for service is not one of my favorite things. But Cynthia makes it a pleasant experience. I always look forward to seeing her. She is knowledgeable and honest.


OUTSTANDING CUSTOMER SERVICE!!

5
Janboy on 10/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Cynthia Ramirez is amazing and provides outstanding customer service consistently. I don't get too upset when my car needs service because I know my experience will be painless and she will get the job done (ahead of schedule)....Thanks for everything and keep surprising all your customers with your great service!! I hope Cynthia is recognized by upper Management because it sure is hard to find great people these days a Company can depend on!!


Great Experience!

5
KMcGuire on 10/23/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Sutoyo made my car buying experience so very easy. We communicated a lot via text and email up front due to my hectic work schedule. Sutoyo always made himself available to me. I was able to do almost everything in advance, so when I got there to purchase my new CX5 it was pretty much sign and drive! I would highly suggest Jeff Haas Mazda and specifically Sutoyo for a stress free experience. Thank you for the wonderful customer service .... I also LOVE my new car!


service

4.8
leo taurus on 10/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

If you understand what is required for servicing a vehicle.Service is just outstandingWverything is explain before the setviceNice and professional peopleNice and clean waiting room


Great experience working with Cuong Nguyen

5
DanaDC on 10/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had no intentions of purchasing a Mazda as quickly as I did; however, Cuong Nguyen in the previously owned car department was so knowledgeable and courteous, that I bought my car weeks before I had intended. Cuong has answered every question, every text, and every email quickly and to my satisfaction. I love my 2012 Mazda CX-9 that I purchased in September from Cuong. I highly recommend shop Jeff Haas Mazda. Thank you for making me a happy customer, Cuong.


Trust means a lot!

5
Retired on 10/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I own a 2008 Miata, and have been taking it to Jeff Haas Mazda for service for many years. Todd Troublefield has been my advisor, and he has always been wonderful to work with. He has always been friendly, honest, and helpful. He's definitely earned my trust, and that means a lot!


Grade AAA dealer

5
birdman on 10/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have owned my Mazda 6 since 2010. It was bought used at this dealership from Charles Simon.Charles is a very nice guy to talk with and shoots straight on buying a car. I have been servicing my car here since I bought it. Carlos Guzman has been my advisor for most of this time. He's to the point and listens to your problems. He has been most helpful and friendly. Cindy Ramirez was the advisor on my last service there in Sept. She is also very helpful and friendly. She did help me out concerning a part that was ordered for my car by adding coupons and other discounts available. Overall this dealershipI believe deserves an A+ for service and sales!


RedRose - My Mazda3

4.6
Gigi on 09/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

First time owner of a Mazda vehicle. Completely enjoying the experience. "RedRose" is awesome and I would definitely recommend this dealership and Phillip Brown in sales. No pressure, easy going experience. So far so good!Kourtney in finance was a pleasure. As I have worked in car sales / finance before, I understand the process and time required. He did his absolute best to get me out of there so I could get him for my very important dog! He was very courteous, non-pushy and a joy to work with!


Always great service!

5
bnvest on 09/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Todd Troublefield has been our service advisor since 2010 and always takes care of us. Any time we have called to ask a question or get a suggestion he is always quick to respond and we trust his advice. He is always up front and honest about repairs and costs. He is the reason we keep using the service department. If you are taking your car to Jeff Haas for service, make sure and ask for Todd!


Carlos Guzman - Thank You.

5
PMurray on 09/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Carlos has been my Service Advisor with my Mazda Tribute (2001) and now with my new Mazda CX-5 (2015). He is the reason I bought my new car at Jeff Haas Mazda and why I will take my car to JHM service department. I highly recommend Carlos Guzman because of his knowledge & he goes the extra step to make sure I understand what is going on with my car. Thank you Carlos.


As painless as possible! Great people!

5
rexeven on 09/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Traded in a car that we still owed money on for a smaller, cheaper car. Worked with Raymond, and he is hands down the best car salesman I have ever had the pleasure of working with! Totally honest, and was extremely friendly and patient, even with driving 4 cars and having our almost 2 year old daughter with us. The only downside was that it took forever for financing. But the lady we worked with did a great job and even gave my daughter the banana on her desk!! :P


Great Experience!

4.8
Austin on 09/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

As a first time car buyer, I was not sure what to expect, but Charles Silmon and Jeff Haas Mazdza made the process very easy. I bought a 2016 Mazda6, and the service i received was top notch! Charles was genuine and extremely helpful, and he made me feel like he truly had my best interest at heart. I have really been enjoying the car and I appreciate the great service! Thanks!


Changed my mind about Car Dealers.

5
Sandy on 08/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Taylor Domingue was my sales rep. No hassle at all. I emailed Taylor I wanted to look at the 2008 Mazda Cx9 he had in stock that I saw on Carfax after reading Car and Driver best used cars to own. We set up a time and he greeted me ( Didn't hand me off to someone else). We went out to look at it and he just sat in the passengers seat and answered any questions I had. We just drove around the parking lot and I liked it. We went in his office and he has a sign on his wall that made me " Not" think twice and sign the papers right there! It says: The car you looked at today and will think about tomorrow, is the same car some one looked at yesterday and will buy today! Well it was such a good looking USED 2008 and the price was right, no haggle, just what I could afford! Because I bought on the spot Taylor wanted to have it detailed so I left it for a few days and was more impressed when I saw her all "Glammed" up lol . Best buying experience I have ever had. Thank you Taylor.


Disappointed

1.4
Oliver on 08/15/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 2.0 Overall Experience: 1.0

We were all set to buy a new 2016 CX-5 from Jeff Haas and made a down payment until they tried to stick one to us with 180 miles on the odometer! To my surprise, our salesman made no effort to look for a brand new CX-5. It was like, take this high mileage "new" car or no deal! Gladly, we chose the latter and went to our second choice of dealership - Russell & Smith. Guess what? We got a better deal on a new CX-5 with only 3 miles on the odometer and more features at a lower price with Russell & Smith which turned out to be the best choice!


15000 mile service

5
MX-5 Fan on 08/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The service area was well organized and they get the job done right and on time. However, my observation is that the service advisors were spending most of their time typing. That's an indication to me of excessive influence of legal monkeys. Their agenda is to generate documentation to provide legal cover to evade responsibility rather than to improve service and customer relations.


Good Negotiation and Service

5
cgrnavy on 08/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Last week, my wife and I bought second car at Jeff Hass Mazda. At first we just looked around compact car. But we met Mr. Robert Deleon and began negotiation. I'm a particular person when purchasing a car. We had negotiated for a long time. However he didn't hert my feeling and understood my opinion.After contract to buy a car, I requested washing the car several times a day and he accepted it every times without any complaint.In this regard, If you are looking for a dealer, I commend Mr. Robert Deleon to you without reservation.


Extraordinary service experience is my expectation.

5
mfleming007 on 08/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We service both of our Mazdas at Jeff Haas and rely on Allan Hempel for advice as these vehicles reach 60,000 miles. Our experience with Allan and this dealership date back more than 20 years and I refer friends and family to him for maintenance and repair.This is where we'll buy our next car as a result of a great long-term relationship.


"Busy today... come back later.."

1
Xperiences on 07/31/2015

Customer Service: 1.0 Overall Experience: 1.0

I called them up because I wanted to get an appraisal on a Mazda vehicle that I was planning on selling off. I was told by some guy that it being the last date of the month they had no time for appraisals and that I would be better off coming in the next day or at a later date. When I told the guy on the phone that I was hoping to get it done on the same day, I was told they didnt have time. Finally I told him if that was the case I would call up another mazda dealer. To this the person on the phone just said "okay" and disconnected the line. No apologies, no saying sorry, not even a trace or a hint showing his inability to help me out. It was as if he wasnt even interested in talking to me or getting my business. That was the worst kind of salesmanship I have seen. Such people should never be asked to deal with customers.


Friendly, Efficient Service

5
Jerry on 07/27/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The service department lead by Keith Cline is the reason I buy from Jeff Haas Mazda. My last visit was excellent. Just went in for an oil change. No hard sell on a myriad of services that I don't really need. Just good, efficient service. Cynthia Ramirez was my service advisor and she did an excellent job.Thanks again for being a great Mazda dealership.


Exceptional customer service

5
Kenah on 07/22/2015

Overall Experience: 5.0

I had my vehicle towed to the dealership and Cynthia Ramirez happened to receive my call to inform them it was on the way. She was very friendly and she called me back to let me know when my vehicle had arrived. The service dept quickly confirmed the suspected problem. Cynthia was very responsive to all my needs and requests. My vehicle was ready in the estimated time range she gave me. She showed great care, concern and professionalism. I would definitely request her again to be my service rep.


Legitness

5
Frankie10 on 07/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everything worked out for me great service! Very hard workers and everyone was polite and very helpful! I recommend this place so many times cause of the good work they done for me!


10000 mile service

4.8
alp1635 on 07/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Cynthia Ramirez took care of my appointment. She was very nice and friendly and took care of me as soon as I showed up. She helped me identify the service that I needed and even got me a discount. She was very thoughtful as well: when she was about to leave for the day, she took the time to come to me and let me know she was leaving and how everything was going. Great service for my car as well.


I'm in love with my Mazda

5
NapturallyDae on 07/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had an excellent experience at Jeff Haas Mazda. Nathan Oradat is the go to guy for used cars he helped me through the process of getting my Mazda CX-7. He also went above and beyond to make sure that I was satified with my purchase and you do not get great customer service like that very often.


Needs lesson in work ethics.

2.6
Test_Driver on 07/07/2015

Customer Service: 1.0 Quality Of Work: 4.0 Friendliness: 3.0 Pricing: 2.0 Overall Experience: 3.0

I have a complaint against your salesman, Ray Maxa. I had come there yesterday (7/6/2015) for a test drive of the Mazda 3. I enjoyed the test drive and appreciate the detailed feature and technical information provided by Ray.I explained to him that I was also going to test drive a Volkswagen Jetta after visiting him. After he gave me his pricing and going all negative about the Jetta, I told him that I will call him if I was going to purchase from him. I then purchased the Jetta and hence didn't call him. He claims that I was going to call him in either situation, but I don't agree with that.A little while ago (today, 7/7/2015 around Noon), Ray called me to ask about what I did. So I told him that I purchased the Jetta. He was furious for not calling him last night, "buying a crappy car" (his own words) and hung up the phone, even before giving me an opportunity to respond to his verbal assault.In business, you win some deals and you lose some others. I am in the service industry too and hence know this first hand. But his behavior is not acceptable. For someone who spent time talking to me about his personal life, I don't appreciate this way of handling a loss of sale and treating someone badly who came in for a test drive.Ray Maxa needs a lesson in work ethics. I do hope this message reaches the Manager and he gets coached on not treating people the way he did.


Excellent dealership in all areas!

5
ElizabethC on 07/02/2015

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a great experience at Jeff Haas Mazda with Todd Troublefield. He identified my problem for me and gave me warranty number to call while I was there on a previous visit. Then when I came in for window motor repair it was quick, scheduled, and painless. We own 4 mazdas, 3 of them purchased from Jeff haas and have had nothing but great experiences there with very little mechanical issues at all. I will by my next car there as well!


Extremely satisfied

5
Car_enthusiast on 06/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very impressed with how cordial and efficient Cynthia Ramirez was the day I brought my SUV in for service. She identified the problem even before my car was serviced. Because of her friendliness we chose to purchase a new vehicle from Jeff Hass that day.


Excellent

5
Slam2015 on 06/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was going to Jeff Haas Mazda for my last three services. They are doing great job. Everything from scheduling an appointment to taking back your car is a pleasure. And reason for that is Allan Hempel. He made service as easy as it can be. Very professional, polite, knows his job to the smallest details. I would highly recommend him as a service manager and will stay with JH Mazda in future.


Great Experience - Will buy my next car here !

5
Jerryd42 on 06/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ray Maxa was what made the deal ! He was very knowledgeable regarding specifics of his product and very patient with me ! No problems - Will advise anyone I know looking for a new car to head over to Jeff Haas Mazda. Solid product - Solid Sales Staff - Great financing options ! Love my new Mazda 3 !


Above average service

4.8
Evanskel on 06/08/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have always had a great experience dealing with Cynthia Ramirez. She is always willing to go the extra mile. Whenever I have called with an issue with my car she has been friendly, helpful, knowledgable and solutions oriented.


Great Service

5
Afostera on 06/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great service from Robert Cunningham...prompt, informative, professional and friendly. Financial Services and and the final walk through on the details of the CX-9 were very thorough and prompt. Practically our experience was surprisingly painless! Thank you


New CX5

5
CKalinec on 06/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience in buying my CX5 from Jeff Haas. I had a CX7 before and it got totalled. I shopped aroind but ended up coming back to Mazda. They were super friendly and low pressure. I love my new CX5!


Excellent Maintenance Service

4.8
kitty on 06/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Todd Troublefield scheduled my service exactly when I wanted it without any hesitation. When I arrived, he greeted me pleasantly, discussed what needed to be done, and gave me a firm price. He made sure I was comfortable in the waiting room. After a short wait, he came back to discuss the service done, that my car was finished, and no additional work was needed. He said it would be a few minutes until the paperwork was ready for me to check out and my car was washed. I was flabbergasted by how quickly the work was done. When I got in my clean car, everything was in place. My radio was still on the correct station and volume. My seat was still adjusted correctly. My mirrors were as I left them. That's not always true at every dealership or service center.


Ray was awesome to work with...

5
khoi on 06/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ray was awesome to work with. After shopping around at other car dealerships where the sales people were very high pressure, it was refreshing to work with someone who was respectful and genuinely wanted me to learn more about what the Mazda6 had to offer. On our test drive, Ray even guided us to an empty lot where we were able to test features such as emergency stops an exercise that none of the other dealerships even mentioned on their test drives. Ray was also very helpful throughout the entire car buying process. He made sure that I was taken care of, and assures me that if I ever have any problems to give him a call. I highly recommend buying a car from Ray and Jeff Haas Mazda if youre looking for a new Mazda!


Excellent Client Service

4.8
Pavlo on 06/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

It was a pleasure working with Nathan Oradat when I was buying a used car. His professionalism and dedication to solving the problem were commendable. I highly recommend Jeff Haas, and Nathan in particular. Great job! Thanks!


Excellent Service

4.8
AMD on 05/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

I have been going to this dealership for service for past 7 years. I am very satisfied with their service staff, especially Allan Hempel. They are very courteous. The premises are clean and comfortable, They always have specials going on for many routine service items, which helps keep the routine maintenance cost low. In general they seem to be very professional organization.


Thanks again Allan

5
Sammy on 05/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Again Allan Hempel provided me with excellent experience when bringing my vehicle to Jeff Haas Mazda. I called and scheduled an appointment. I was on time and Allan came to the vehicle, said hello / good morning. Verified what were we doing and I signed the paperwork. My work was completed in a satisfactory time frame with no hidden costs. Allan me me at the checkout counter and went over th bill. Thanks.


Thanks

5
lanzador on 05/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was a pleasure working with Carlos Guzman. His professionalism and dedication to solving the problem were commendable. I highly recommend Jeff Hass, and Carlos in particular. Great job!


Great Customer Service

5
houstonguy on 05/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have had an excellent experience every time I have taken my Mazda to Jeff Haas for service. I especially want to acknowledge Todd Troublefield, who is always patient, polite, and professional. In many ways, Todd is an advocate for customers, looking out for our interests as much as the dealership's. He sold me an extended tire warranty after I had already purchased my car. I have used it about five times in just two years and consider it a godsend.When I was last there (for yet another tire problem), Todd noticed that my car inspection sticker was about to expire and asked if I wanted them to perform the required test. My answer, of course, was "yes," and I was grateful to have the work done while I was at Jeff Haas. I always look forward to visiting Jeff Haas and am thankful to have a service specialist of Todd's caliber there to help me.


Excellent service Experience

5
sdfe2 on 05/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

i went to do my 30 k miles service on CX5 Mazda. Allan Hempel was very helpful in getting my service done . he is a great person to del with.


Excellent Experience

5
Pierre on 05/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I returned for the second time to Jeff Hass Mazda because of the customer loyalty program and they have proven they truly honor their word. Our family has now purchased 3 vehicles from the same dealership, you don't see that often. Bert Deleon treated me with respect and my son who also purchased a new car. A truly excellent experience.


I have always received great service from Jeff Haas Mazda

4
B on 05/08/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

My experience with the service of my vehicle has always been great, and I don't trust anyone else for my service needs. The hours are more than convenient, the staff is courteous, and I truly appreciate that!! Thank you for being a customer focused dealership. Cynthia Ramirez is wonderful!


Excellent Service!!!!!

5
Shalecia_J on 05/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a wonderful experience at Jeff Haas Mazda!! Charles was exceptional very kind and caring. I was a first time buyer and Charles provided me with excellent customer service. I knew exactly what I wanted and he was able to get me just that. Michael was excellent too he took very good care of me and showed me exactly how to operate my new car. Thank you so much!!!!!


Repeat Customer!

4.8
Mary Martinez on 04/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My first experience with Mazda autos was two years ago when I purchased a new CX-5 from Phillip Brown. I could not have gotten a nicer, more knowledgeable salesman! The process was smooth and professional. A couple of weeks ago I contacted Phillip and told him I wanted to trade in my CX-5 for a new MX-5 Miata. Phillip went above and beyond the call of duty to secure the exact model I was looking for and I took delivery last Friday. If you are looking for a new Mazda, I highly recommend Phillip Brown at Jeff Haas Mazda!


Allan Hempel

5
mboitel on 04/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience as always outstanding. I would go nowhere else with my car!! Allan is honest and trustworthy. I know that Allan and his team will always be there for me. Thank you so much!!!


Excellent and efficient customer sevice

5
sbrust86 on 04/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience was exceptional and would refer all of my freinds to Jeff Haas Mazda Dealership. I was a first time buyer and Zack Steele provided me with outstanding customer service and set me up with a car that I was looking for. I was in and out of the dealership with a new car in less then 3 hours.


Allan Hempel

4.8
anonymous on 04/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had a problem for awhile. Took the car to Allen and his team and it was repaired quickly and effectively. I feel like my 2001 Tribute is brand new. I appreciate good service without a runaround. That's where I go for repairs I can trust.


Service Department

5
Jenny on 04/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience when I had to have my car serviced was fabulous. Todd Troublefield in service was amazing!! I did not have a long wait time and he kept me informed throughout the process.


Sales and service

4
good customer on 04/07/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

Purchased a vehicle from Jeff Hass Mazda used car division. Jay McCurtry was my sales person and Lee Pollock the used car sales manager. It was relatively painless. Lee Pollock, the used car manager stands behind his vehicles. We had one small issue after the sale and he took care of it right away. He is fair and honest. Would recommend doing business with him if you are looking at used cars.


Good Prices, Friendly, Committed to Your Satisfaction

4.2
Kirk H on 04/04/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 5.0 Overall Experience: 4.0

I purchased a used vehicle from Jeff Haas missing floor mats. The only way I would do that is with a guarantee that they would supply some, at the time of purchase I was assured both by the salesman Gene and the Manager Lee that the "We Owe" agreement I signed with them would be honored fully and promptly within 6 weeks. There were some issues with receiving my floor mats due to Gene leaving Jeff Haas, but upon management becoming aware of this they acted as quickly as possible to make it right. I was impressed by the prompt response to my concerns expressed and can honestly say they cared about me being satisfied fully. Beyond that small issue the staff was friendly, the prices were fair, and the sales process itself was simple and painless.


VERY HELPFUL AND FRIENDLY AT SERVICE.

5
Glenn Records on 04/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I HAVE BEEN VISITING THIS DEALERSHIP SINCE TWO YEARS AGO AND I AM VERY IMPRESSED WITH THE CUSTOMER SERVICE FROM TODD TROUBLEFIELD . HIS PUNCTUALITY HAS SAVED ME VALUABLE TIME AND UNTIL NOW I HAVE ENJOYED GOOD SERVICE ON THE CAR.THANK YOU VERY MUCH,GLENN RECORDS


Great finance department!

5
lhdang on 04/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We went in about a week ago to buy a Mazda3, this was our second time back to buy a car. We came back because we knew the place and new the price. Even through that, I would recommend this place mainly just for the finance department. Danyel was incredibly friendly, so sweet and nice. She wasn't pushy and she listened to what we had to say. She made the entire process worth it. She was very well organized and had everything ready for us.


Time Saver!

5
Kreutzpw on 04/01/2015

Customer Service: 5.0

I am very pressed for time...as are many people.I work near BW8/Southwest Freeway so I always make an appointment with Todd Troublefield to get my maintenance work done on my Mazda CS-5 (at the I-10 location).We have it worked out so I can drop it off before lunch and then pick it up after lunch.I need my car every day and do not have the luxury of leaving it for the entire day.Todd has been great working with me to get everything done.Pete K.


A good scheduled maintenance experience

5
Jorge'CR-5 on 03/31/2015

Customer Service: 5.0

On early March, I made a an appointment to get my 2014 CX -5 in for the 30k service;on the morning of the appointment, Cynthia Ramirez was the service person, she had all my paper work ready, she took my vehicle in, text me with the approximate time for the car to be ready and it was ready at the time it was promised just like a Mazda zoom zoom I was out on the road in no time to keep enjoying my Mazda. Cynthia Ramirez was very knowledgeable and courteous.


An excellent experience

5
thatguy181 on 03/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Well, I took my old Mazda Tribute in for service and discovered the most unfortunate news from Allan Hempel... Terrible engine trouble that would cost more than half of what Kelly Blue Book said the thing was worth even if it were in pristine condition. So it was time to shop around. I looked around online, searching for the kind of car I wanted. I was under no specific loyalty to Mazda. I did test drive a Mazda CX-5 before leaving and the experience with Ray Maxa was spectacular. I'll be brutally honest, I've never, EVER had a test drive experience like I did with Ray. Not only did Ray encourage me to take the car through it's paces, he pushed me to take the car to emergency situations just to see the safety features and performances. In an empty parking lot I was reluctant to, but eventually encouraged to slam the accelerator until I got to about 50 MPH and then slam the breaks... Did I mention we did this even in the rain? I walked away from that experience knowing exactly how the CX-5 would perform in poor weather. Still, being the responsible car buyer, I left the Jeff Haas Mazda dealership to check out some other dealerships, namely the nearby Toyota and Nissan dealerships. One thing Ray did that spoke volumes was not only was he not pushy about me just signing papers right then, he actively encouraged me to go try the other dealerships, try the other cars out... He is so confident in the Mazda product that he simply stated that he knew I'd be back. So I went... Neither dealership would even consider allowing me to do the 50 to 0 test in their cars. Both dealerships were fairly pushy about trying to get me to sign the papers there, buy the car, save me a trip to the other dealerships (I told each dealership that they were my first visit to get their reactions/opinions about the other cars I had in mind). The Toyota dealership was probably the most funny with their response. They offered to sell me a used CX-5 they had just to save me the trip to Jeff Haas Mazda...Well, long story short, I'm the proud new owner of a 2015 Mazda CX-5. Ray was my primary contact, but I also had interactions with a few others, including Rob Morrison and Larry Bennett, Allan Hempel in Service, as well as a few others in the front office whose names I don't see on the list. Unfortunately I am awful with names and am not near their business cards at this time but I wanted to get this review out there to show my thanks and appreciation to the wonderful employees at Jeff Haas Mazda. If the rest are remotely as helpful and engaging as those I've tagged, then you honestly can't go wrong.


Allan Hempel

5
Dealer Rater on 03/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have trusted our Mazdas to Jeff Haas for over twenty years. Allan Hempel is an excellent manager, always helpful, well informed and very punctual in getting back to us with our service needs. I trust him and rely on him for advice and a straight story concerning our cars. His many years of experience also allows him to trouble shoot for each of our different Mazda models. I would highly recommend asking for Allan when you come into Jeff Haas. He is the main reason why our relationship with Jeff Haas as a dealership has lasted so long..


Unethical

1
JR on 03/13/2015

Customer Service: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

We spoke with a salesman multiple times about one particular car. Our drive was around 9 hours to Houston, so we tried to place a deposit (5 days before purchase) as we planned to drive there on a Saturday and buy the vehicle. We were told a deposit would not be accepted as 'people had failed to show up in the past'. We did not haggle on the price as we thought the price was fair. Three hours prior to our departure, the car was magically sold and Marc was 'so sorry'.. The salesman will say there were 'no promises', etc. He knew financing was in place as he had all the preapproved paper work. He also knew a cashier's check was made out to Jeff Haas Mazda for 50% of the purchase price. I am surprised he did not let us make the 9 hour drive and then say 'sorry'. I have never been party to a more unethical transaction in my life. Jeff Haas Mazda should explain ethics to at least one member of their sales department.


Fraudulent

1
Bibi on 03/02/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Do not be fooled by the 5 star ratings, they are fake reviews obviously just to make the business look legit. These guys sabotaged my car! And this one guy Neil insulted me over the phone when I complained about it. The only polite employee there is Cynthia, the receptionist is terribly rude! They take your car to their repair workshop and switch up your good parts with bad parts. I only went in there for an oil change and my car was returned to me different. I drove there in a good drivable car, and drove out in a hoopty. The issue is still unresolved, they ruined my vehicle! Beware of these guys. I would give them a zero star if I could.


You Can Have Confidence

5
jshare on 02/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have never had a problem taking any of our cars into Jeff Haas Mazda's service department in the 18 years I've been doing business there. Allan Hempel is courteous, sharp and always on the ball. If he says the car needs a certain repair or a certain part, it needs it. He does whatever he can to save his customers money and time. The service department is one reason why we continue tp buy our cars at Jeff Haas Mazda.


Great service and welcoming staff.

5
BeeCheeAnon on 01/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went in for an oil change and was pleased with the service staff and the cleanliness of the facilities. Todd Troublefield was friendly, very knowledgeable, and efficient.


service Mazda for key control

5
pablo on 01/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

visit Jeff Hass Mazda to get a key control for my Miata, Cinthia Ramirez is the best,excellent service & helful was out in 2 hrs.


Great service experience!

5
Katiatran on 01/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I brought my car in for service and was in and out in less than an hour! Allnthe advisors are great and thoroughly explain everything. Cynthia Ramirez is great and I'll be sure to set all my future service appointments with her.


Excellent service, as always!

5
Julyjca on 01/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Cynthia always goes above and beyond to help me with anything concerns I have in regards to my Mazda Miata! That's why i always come to them. I would recommend Jeff Haas Mazda to any and every Mazda owner! Julio Alvarado


Excellent Customer Service

4.8
None on 01/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 5.0 Overall Experience: 5.0

Took my car in for service to Jeff Haas Mazda located on 11222 Katy Freeway, Houston TX on Wednesday 01/07/2015. I called and spoke with Cynthia on that Monday to schedule an appointment. When I arrived it was quite a bit of a wait. I was directed to Cynthia when I told the guy upfront that I spoke 'with a Cynthia on the phone and was told to ask for her'. So glad I did! Cynthia had a sheet of recalls that my vehicle had , in addition, a list of services with prices ready to discuss at her desk! She walked me around my vehicle and explained everything and stated she will let the technician know that I was on a time schedule. While I waited for my vehicle to be serviced, Cynthia texted me with updates informing me how much longer it would be until my vehicle was ready. Cynthia delivered exceptional service. The kind of service everyone should follow. I could really tell she is passionate about her job and values her customers. I am going back the next time my vehicle needs anything, and I am going to ask for Cynthia Ramirez!


Tonys Tribute

5
Ynotdance on 01/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Right before New Year's, my Tributes ABS switch came on. I was concerned about traveling during the holidays and was not sure if the repairs could be made in time. Carlos Guzman came to the rescue and was able to have the repairs completed on New Year's eve. The techs checked out my car and found another service issue which was also repaired at the same time. Awesome job Carlos and team !!!I am very satisfied with the work done and the professionalism of this team.


Awesome service!!

5
shaina on 12/27/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchased a 2015 Mazda CX-5 and Robert Cunningham was my salesman. The car had everything I was looking for! Robert was very professional and was very knowledgeable about the car and demonstrated the features very well. I highly recommend Jeff Haas Mazda and Robert Cunningham as the salesman. Not only was he professional but he was very friendly and thorough.


Excellent work

5
ivonnem on 12/18/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had some problems with my car and David Villarreal assisted me. He was really kind, professional and dedicated to his work. I am really satisfy with his work because he is trustworthy and does an excellent job.


Had an emergancy, Carlos Guzman my hero

5
newdjz on 12/18/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Last Friday 12/812/14 my Mazda Tribute quit on the feeder of Katy Freeway about 0600. Yes all the crazy drivers were swerving. Had an emergency tow to Jeff Haas Mazda (where else of course) and there was my friend Carlos Guzman opening the doors to the service center a few minutes early to help me. He got all my details correctly and supplied me a loaner car quickly so I could drive to get cash for the tow truck driver and then on to work saving lives. He kept me updated during the day. I got all fixed and he really takes care of me got what maintenance was due after checking whole truck out. He knows I come back to Mazda for all my service needs and he knows I need a dependable vehicle for my life. This is the first review I have received even after having my Tribute since 2009 and having all my service needs fulfilled at this service center. Thank you Carlos Guzman for helping make my life safer, easier, and less stressful.


Didn't honor the agreed upon price and acted shady/dishonest

1
jakeatdrums on 12/12/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

This dealership is about an hour from where I live but they had a car I was interested in so I called them up. I told their sales person that I wanted to make a trade and had paperwork for what Car Max would give me for the trade and pay cash for the rest. I explained that the only way I would make the trip to the dealership for a test drive was if they could match the trade value and meet my strict cash budget out the door. They said that they would make it happen at the price I offered. I took 3 hours off of work to pick up my wife and newborn baby so we could go check it out and see how the car seat fit etc. When we got there the first thing I noticed was that they had swapped out the nice alloy rims in the pictures online for cheap plastic hub caps which they denied doing until I showed them the pictures on my phone. They claimed that the rims were bent and unsafe so they did it as an upgrade...haha. Then, after the test drive they said they would match the trade value but still gave me a price that was $1,500 higher than what was agreed upon on the phone. When I explained that I had already talked price with their sales person on the phone they didn't seem to care and wouldn't budge on the price. I'm sure they have the phone conversation recorded but it seems like they just lied to me to get me there and talk me into paying more/financing etc. This was a huge waste of my family's time. These people are not honest and do not honor what they say they will give you. This all makes me think other shady things are happening there. Save your valuable time and money and go somewhere else.


Excellent service and assessment

5
Allancastillo on 12/10/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I visited several dealerships before decide and I was offered a good deal, Robert explained perfectly the main features of the vehicle and I was very satisfied with the overall experience.Excellent service


Great Service Experience

5
mfleming007 on 12/05/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Allan Hempel is the best service consultant that I've ever had the opportunity to work with. We have two similar Tributes and he has been responsible for retaining us as service customers and Mazda owners.The dealership's service area is a comfortable place to wait and has great wi fi connections.


Best Service

5
Mi3forMe on 11/29/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

All of the staff at Jeff Hazda Mazda are eager to assist . Todd Troublefield is certainly a people-person. He does not mind helping customers and answering questions. He gives updates about the service in progress. He informs about upcoming service timelines (by mileage or date) in a helpful manner. Dealers often get a bad reputation for suggesting costly and unnecessary services. In the 2 1/2 years that I have owned my Mazda, I never felt pressured by anyone at Jeff Hass Mazda to pay for something I didn't actually need. It is worth the trip for me to get service performed at this dealer location even though it is a distance from my home.


Rude, unorganized, ridiculous.

2.2
timothy.henderson.758 on 11/27/2014

Customer Service: 2.0 Quality Of Work: 2.0 Friendliness: 2.0 Pricing: 3.0 Overall Experience: 2.0

I doubt I could have been any less happy with trying to buy a used car here. Drove over an hour out of the way to find out the car I called about 3 times was sold after being asked to come see it, and they had nothing comparable. Used car manager was RUDE and not willing to help and the sales person just as bad. I ended up getting a car (not the one I wanted and had more miles and was even more expensive) and only give them a 2 star because Kourtney in finance was great. Probably won't return to the used side and I do not recommend it to anyone.


Satisfied Mazda Owner!!!!!!

5
shavetta.anderson on 11/27/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

OMG, where do I begin?. From the moment I walked in, to the first service change, etc. I've never experienced such great service the way I did at Jeff Haas. My salesman, Robert Cunningham was, AMAZING!!!!!!! He was there for me from start to finish. He understood my needs and fulfilled them. I also would like to extend an awesome thank you to, Danyel, Finance Representative!!!!!!!! She was super nice and very understanding. She even worked with an awesome finance company to lower my APR!!!!!!!! Talking about a great, affordable monthly payment. I definitely can't leave out the Service Team!!!!!!! Carlos Guzman was great. I just recently did my 5,000 mile service change, 11/24/14, and everything was conducted in a timely manner. My vehicle was serviced at the appointment time given, and I was thoroughly explained of the work completed. I will definitely recommend Jeff Haas to everyone!!!!! I'm enjoying every moment of my 2014 Mazda 3. Keep up the excellent work guys!!!!!!!!! ??


Excellent

5
martha.gilliam on 11/15/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent experience, appreciate the work of Allan Hempel, the service writer. Work scheduled and completed in a reasonable amount of time. Facilities were clean and pleasant.


Excellent Service David Villarreal

5
Macilaci on 11/09/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Always friendly, always excellent customer service. I never have bad experience this dealer in the 3 years i coming here. Call me every time about status off my car, and time its ready.Thank you. Laszlo


GREAT JOB ALLAN HEMPEL AS ALWAYS...THNAK YOU

5
keith1245 on 11/07/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've been a customer of Jeff Haas Mazda I've been a customer of Jeff Haas Mazda for as long as they've been in business. The service department is what always brings me back. The whole team is just great! Allan always gives me an honest estimate of costs and always calls and keeps me posted and always make sure I have a ride to and from work. Sharon is always helpful and smiling when I come in at such an ungodly hour of the morning! Jeff Haas service department is why I'll always drive a Mazda!GREAT JOB ALLAN HEMPEL AS ALWAYS...THNAK YOUKEITH FUSSELL


Excellent Service!

4.6
annes449 on 11/07/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

A couple of weeks ago my GPS said I should turn and I did ... onto a rutted clay road in the rain. It took me a bit to get out of the mess I had gotten in to. After my 'mudding' incident my little Mazda 2 had just a little trouble. It was riding rough, but, only at speeds above 70 mph. I scheduled a Saturday appointment with my Service Advisor, Todd Troublefield.Todd was off on Saturday, so, Service Advisor, Carlos Guzman helped me.I explained my unfortunate off-roading experience. Carlos Guzman understood the issue completely.When I got my car back she was fixed! I love to drive and that is how I work off stress, so, it was a great relief that they were able to get her all back in balance and riding smooth.I had gotten a clump of clay in the front floorboard that had hardened and I expected to have trouble getting that out.I didn't have to worry about that either. They had vacuumed the interior and gotten that monster out of my front floorboard.I'd like to say thanks to everyone at Jeff Haas Mazda for helping me and my little Mazda 2 last Saturday.You did a great job!Anne


Professionalism

3.8
Jeremy2 on 11/07/2014

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 4.0

I recently bought my second used car at Jeff Haas Mazda and just like the first time it has been a good experience. I appreciated the help of Mohamad who gave good advice and has been patient with us. He made our buying experience enjoyable.


Great service

5
rrzepa on 11/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am very happy with the service here, and I always feel I'm getting the value for what I paid for. Cynthia Ramirez has done a great job. Thanks.


Service

5
G Bruno on 11/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Amazing group of people. They are always very professional. David Villarreal is on point to serve, to keep me update, with what is going on with the car and making sure that I understand all. Outstanding experience !


Twice as nice as expected!!

5
threeguilbeaus on 10/30/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

While most people don't have the ability to walk into dealership after some research on the internet and purchase 2 cars at one time, that's exactly what happened to me!! That's just how welcoming, un-pressured and honestly pleasant this experience was! After 17+ years of driving Toyota automobiles.....we wanted a change and found that Mazda more than fit the bill! After dealing with an old friend in "the business" for those years, you can imagine my hesitation in walking into a dealership without knowing a soul, Charles Silmon put a halt to that hesitation immediately, He was friendly, informative and above all, REAL! A no pressure, more than pleasant experience. I would definitely recommend Jeff Haas Mazda to any and all!! We LOVE our new cars and are proud to now call ourselves a Mazda family!


Professional Service!

5
Houstonguy on 10/20/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I feel fortunate to have had the chance to work with David Villarreal at Jeff Haas Mazda. David is polite, knowledgeable, friendly, and professional in every way. I took my Mazda in after the tire warning light came on while I was driving to work. After discovering a large screw in one of my tires, David called the roadside hazard company and asked that the tire be replaced instead of repaired. He suggested that I have my 15,000 mile warranty service completed at the same time so I could avoid a second visit in another week or two. He kept me informed of their progress throughout the process and seamlessly coordinated all aspects of my visit. My car was ready quickly, and, without even telling me, he had my car washed and handed me the keys to a sparkling vehicle that looked like new. David does his job without fanfare or self-aggrandizement. Jeff Haas Mazda is lucky to have someone of David Villarreal's caliber on its staff!


Great Service

5
crys.vir-rey on 10/10/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thank you Allen for making my experience at Jeff Haas Mazda an amazing one! I really enjoyed the way he greeted me by name and walked out when I pulled in. I will definitely recommend to my family and friends. Great job Allen!


Best Service in Houston

5
Vinod Mehta on 10/09/2014

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Todd troublefield understand the need of the service and always work out the best prices.and for the last five years we are very happy to have the dealership and Todd. Thanks once again to keep our cars in good shape.


Great work

5
Asad Al-Ismail on 09/25/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am very happy with the service here, and I always feel I'm getting the value for what I paid for. Allan has done a great job.Thanks


Great Service and Support - Helpful Team

4.7
HOT PAW IN HOUSTON! on 09/24/2014

Customer Service: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Even now after 5 years I still get great service from the team. My car is paid for now and, as you would imagine, only now has started to give me trouble. I've had to visit the service team three times in the last six months for different reasons. Each time they were helpful and kept me informed about the state of repairs (via text - my favorite thing) on a regular basis. I always felt like I knew what was going on and they were accommodating from a 'loaner' car perspective as well. Down here in Houston the heat is unbearable. When my air conditioner went out, they were full from appointments but took my car in anyway - they worked it in somehow. I really appreciate that!


Service Review - Carlos Guzman

5
lkzjones on 09/21/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Working with Carlos and the Service department is always amazing. Carlos always texts me during the day to let me know what they doing in the shop, when I can pick up my car and what the price will be. He is always honest about the work which will need to be done and what it will cost. Overall - always a great experience!


Review for Carlos Guzman

5
Harvey Townley on 08/16/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I get my Tribute serviced at this dealership because I think the world of Carlos, he goes the extra step to make sure I understand what is going on with my SUV - he is a great guy and I trust him


Best car shopping experience

5
Sanino2288 on 07/26/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've never had such great customer service from a dealership in the past. I was very surprised to see how quick and efficient the Mazda team handled my shopping experience. Not to mention the great deal I received for my vehicle.


Jeff Haas Mazda great to work with!

5
A. Wynn on 06/29/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The folks at Jeff Haas Mazda were wonderful to work with! We were not planning on buying a new car. But my daughter was in a no fault accident, and the insurance company totalled her car. So, in a pinch, we had to get a new car, with the insurance money. They put us in a car much better then I thought we would be able to (a great Mazda 2 2013), and brought the price down as low as they could to get it within our budget. Then they even let us drive it off the lot that night! I left them a check, knowing it would be covered as soon as we got the insurance money. They waited - and we were happy to get them fully paid. I would definitely recommend not only the dealership, but Cong and the team, as well. They aren't the typical "get all you can" salespeople, but more "get for YOU all that they can". A much, much better point of view to buy from.


Carlos Guzman/Jeff Haas

5
lobo23 on 06/23/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ever since I purchased my Mazda 3, I have always serviced with Jeff Haas, Carlos Guzman has always gone that extra to ensure that I am getting the best service possible. Outstanding service with outstanding personel. Would definite recommend to anyone to take their vehicles there.


Very happy customer

5
KayW on 06/21/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I can't say enough nice things about Carlos Guzman who was my service advisor during my last trip. He was friendly and immediately made me feel my car would be well cared for and he went far and beyond any of my expectations by getting Mazda to agree to participate in adjusting the cost of a major repair. When I had a question about one of the repairs he immediately contacted the shop foreman and had him talk to me explain what had been done and made sure I understood. Allan Hempel was also terrific. My Mazda 3 is 5 years old and runs like a new car...it truly will Zoom Zoom thanks to the good service it receives at Jeff Hass Mazda. It's a 20 mile drive one way for me to get to the dealership but I bypass a number of closer repair shops to get quality service from qualified people. My only complaint, and it's not really a complaint, but I was less than impressed by the women at the reception desk in the service department. I hope Jeff Haas recognizes quality people in their service department and rewards them appropriately. Thanks again Carlos! Well, I was very happy until I tried to submit this review...I have entered the requested info several times only to be asked for it again and again...soon I will just quit!


Great Experience at Jeff Haas

5
auburnhudgins on 06/15/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a Mazda3 at Jeff Haas Mazda a few months ago and was very pleased with the experience. I was in the market for a new car and I hadn't considered a Mazda but after trying unsuccessfully to work with several salesman at another dealership I ended up at Jeff Haas. I got there on a Friday night a couple hours before closing and worked with Ray Maxa. Even though I came in at almost closing time Ray still did everything he could to help out. He even stayed over late when I decided I wanted to buy a car and helped me get all the paperwork done so I wouldn't have to come back the next morning to finish everything. He could not have been any nicer, and despite being a little new to the job, he was very knowledgable about all the cars and the entire buying process. I would definitely recommend Jeff Haas Mazda to someone who needs a new car and doesn't want the typical run-around. Make sure you ask for Ray.


Outstanding Service with great price

5
omokomol on 06/06/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I took my mazda 5 to a dealership (name withheld) for repairs, the quote was in the thousands (which was ridiculous) but when I took my mini van to Jeff Haas dealership, not only was Carlos Guzman polite, friendly and welcoming. He gave me the details of my car issues and an estimate. He helped me through the rental car process (by the way, the rental car price was very good). The initial arrangement was that the repair work on my car will kickoff the next day due to a full schedule but I was surprised when I got a call from him few hours later saying ' m'am your car is ready'. The best part was the final cost of repairs that he gave me which was less than half of the initial quote fom the other dealership. (The price was very goood).I told him when i went to pick up my car that they have me as a customer for life (for as long as I have a Mazda Vehicle).Lara


Best Service Manager

5
Steveernst on 05/15/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We bought our first car in 1963. We've owned many different makes and models purchased thru a wide variety of dealerships throughout the nation. We''ve used their various service departments. This service department represented by our service manager, Carlos Guzman, is the best we've ever dealt with. Carlos is, hands down, the best service manager you'll ever encounter.Steve and Judy Ernst


Excellent, quick, efficient

5
hlam510 on 05/12/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had to take my CX9 in for a brake issue. I let Carlos know that I would need a rental car, and that I would be on a time crunch. When I arrived, he had all my paperwork waiting for me. I was in and out, within 30 minutes.... with the rental car! The next day when I came to pick up my car, things were much the same. I was politely greeted by Carlos, who pulled my paperwork, went over the repairs, collected my key and payment for the rental, and got me on my way! This was by far, the best, most efficient service shop I have ever visited.


My first experience with Ray was a pleasant one. I test...

2.5
rc653 on 04/06/2014

Customer Service: 1.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 1.0

My first experience with Ray was a pleasant one. I test drove a car and we negotiated prices with which I was comfortable. All that was left was to decide which package I wanted to include with the car. A few days later, Ray called me up and confirmed the two cars that I was deciding between were available. I left work early to come to Jeff Haas, went out for a short test drive, and made my decision. There was a lot of time wasting during which he tried to talk me into lesser cars. Then after I had spent an hour and half there, he told me the car I wanted would not be available for over 5 weeks. A COMPLETE WASTE OF MY TIME. I was very angry. I knew the car was available at another dealership but I wanted to work with Ray because he seemed nice, Jeff Haas Mazda had a good reputation, and he had good reviews on this site. I left completely unsatisfied and I took my business to another dealership. I thought about this for a week before writing this review. If Ray had been upfront about the situation when we talked on the phone, I probably would have waited. No one likes to be labeled a stereotype, but Ray Maxa is your stereotypical sleazy car salesman.


A Great Dealership

5
Jackie - Steeler fan on 04/05/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was shopping for a new vehicle and found that the personnel at Jeff Haas are the most courteous, polite, hospitable and helpful I've ever had the pleasure of purchasing an auto from. They are like a well oiled machine that tends to every need. I didn't get the new vehicle but did purchase a pre-owned one that was like new. I just love it! I would highly recommend Jeff Haas Mazda to anyone looking for a vehicle, whether it be new or pre-owned.


Customer for Life!

5
Stuartkeen on 04/03/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Every one at Jeff Haas Mazda was professional, kind and helpful! Our whole car buying experience was perfect from start to finish. We love our new Mazda 6 and want to thank all of your staff for the way we were treated as valued customers. But, Ray Maxa is the reason we will come back to buy our next car there because he made us feel like family and I recommend all of my friends and family to go see him first! We'll you soon Ray!


We were very pleased with our experience at Jeff Haas...

5
Rharms50 on 03/28/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were very pleased with our experience at Jeff Haas Mazda and our sales person Brant Dixon. So pleased...that we went back a few weeks later and bought a second car from them. Brant and the Manager Lee worked with us to get into the car (s) we wanted at the right price. I would highly recommend Jeff Hass Mazda to anyone looking...and I would ask for Brant!


Carlos Guzman is an excellent service advisor. I have...

5
TexasFather on 03/28/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Carlos Guzman is an excellent service advisor. I have worked with him for several years now & would definitely recommend him to others. He is very knowledgeable about auto servicing and keeps you up-to-date as to how the servicing is progressing. He puts a personal touch into everything he does.


I always come back to Jeff Mazda for service because of...

5
andrepoorman on 03/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I always come back to Jeff Mazda for service because of the excellent service I receive from Carlos Guzman over many years. He is personable and pleasant but also anticipates my needs and often finds advantageous solutions for my service needs with thorough expertise. His service will be the major reason why my next car will likely be purchased from Jeff Haas Mazda.


Had a Problem - they fixed it

4
bmontminy on 03/13/2014

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

Had some initial issues with a car I purchased. I returned and they worked with me to get the problem sorted out. It took a little longer than I would have liked to get their attention, but in the end they came through. I'm extremely happy with the car and with the effort they put into helping me solve my prior issues.


This is the first time I've returned for service at...

5
Firebexar on 03/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the first time I've returned for service at the Dealer. Why? Because of the impeccable and courteous service I've received from Carlos Guzman and Alan Hempel and Rainie Coleman. These guys have made my visits as frictionless as possible. Without them, I would have taken my Service work to an independent auto service shop.Truly outstanding staff and service experience!!!


Great experience at this dealership . Adam Ross kept me...

4.8
Israelm4 on 02/27/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Great experience at this dealership . Adam Ross kept me in loop of what was going on with the process made my car shopping experience easy. No headaches. Great staff


Ray was an amazing salesman that truly wanted to give us...

5
ReysonTheNoble on 02/17/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ray was an amazing salesman that truly wanted to give us the best deal. He didn't try to scam us with hidden fees or anything, and I reccomend him fully.


This was by far the best car buying experience that my...

5
CamyRN on 02/16/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was by far the best car buying experience that my husband and I have had. George was excellent!! My husband was rear-ended, so all of a sudden he needed to buy a new car. He did his homework and knew which one he wanted. We went in one evening and met George. George was not pushy at all. He was extremely helpful, and understanding that we were not there to buy a car that night. Just to look. We called him a few days later and came back in knowing exactly what we wanted. He had the cars ready to look at, and paperwork started. In just a couple of hours we were out the door in a brand new Mazda. Beautiful car!! It was so quick, and everyone we dealt with was awesome!!! We will keep buying cars from this dealership, especially with George as a salesman!!! Thank you George!!!


Walked-in to test drive a couple of new Mazdas eventually...

5
Dgrafe on 02/07/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Walked-in to test drive a couple of new Mazdas eventually set my eyes on a new 2014 Mazda6. This was my first time purchasing a new vehicle so I tried my best to research and listen to what they were offering. I found a cheaper deal elsewhere but Ray worked hard to match it. I could've purchased the car elsewhere but I didn't because Jeff Haas Mazda has a great reputation and they strive to keep that up. Having Ray as our salesman really sealed the deal for us. Ray took care of us throughout the process like family. I was very happy and satisfied with the purchase. I would definitely recommend this dealership and Ray to my family and friends.


When I arrived at the Service Department Cynthia Ramirez...

5
efieldgarcia on 02/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

When I arrived at the Service Department Cynthia Ramirez can out greeted me as I open my car door. I had service coupons and wanted to use one for tire rotation she told me to use another one that I had which would give me a better deal. My vehicle was ready before I know it.


My husband and I came in looking for a new vehicle and...

5
fallonmacek on 02/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I came in looking for a new vehicle and had a very pleasant experience. Ray Maxa was a great sales consultant. He made us feel comfortable and at ease and assured us that he would give us the best deal possible and he definitely did. Many thanks to the staff, Amber, Danyel & of course, Ray. We couldn't have asked for a better car buying experience and we will definitely be returning in the future for our car purchases. Thanks Jeff Haas Mazda!! We love our new CX-5!!!


My 13 year old Mazda died and I had to get a new car...

5
jkcarlin on 01/31/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My 13 year old Mazda died and I had to get a new car fast! Charles Silmon and Nate Hoffman did an excellent job getting my a car that I wanted, and it was no easy task! They both searched exhaustively for 3 days to try to find the model and color that I wanted. They were so patient with Miss Picky here and in the end, they got me a CX-5 that I really love! I was a nervous wreck but they made me feel comfortable and never got impatient no matter how many times I called or how many questions I asked. I cannot speak highly enough of the whole team in the Jeff Haas sales department. Amy, Carla, Danyel, and Kourtney helped me through all the financing, adding features, and learning how to use all the bells and whistles that are on the car. And believe me, there are a LOT of bells and whistles!Thanks to all of you for your patience and help!


My name is Patricia McVade. I am 64 year old african...

5
pm554 on 01/25/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My name is Patricia McVade. I am 64 year old african american female. Todd Troublefield is the most intelligent., the kindest, the most caring service advisor I have ever met. Todd is the kind of person others would be smart to pattern after. Mr. Troublefield always gets my car in for servicing as soon as possible, and most of the time, the day I call him. Todd listens attentively to the problems you are having with your vehicle and gives advice followed up by an appointment time and date. If Todd cannot answer when you call him he always returns your call as soon as possible when you leave a message. My experience is within a very short time after the call comes in. Todd is kind and treats me not as if I am a 64 year old female but as a person who has purchased a mazda and wants to keep their car in great condition. I tell others about him all the time and I am happy to let them know that he is someone who they can trust and who will help them keep their vehicle in tip top shape. Todd s always well groomed and meets you with a friendly smile. Your rating does not fit this service advisor, 5 is not high enough for Todd, he is certainally a 10 or higher. I am a very satisfied Mazda owner and much of my joy comes from knowing that I have the best service advisor there is.Humbly submittedPatricia McVade


Excellent service without pressure. My husband is an...

5
Lcking82 on 01/25/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent service without pressure. My husband is an incredibly informed buyer and Ray worked very with him, assessing that he knew what he was looking at and then supplementing our knowledge. Worked to get us a deal and treated us very fairly. Highly recommend Jeff Haas Mazda and Ray. Very happy customers!!


Why did I rate how I did....it was a very pleasant...

4.8
sheryhoffmann on 01/21/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Why did I rate how I did....it was a very pleasant experience. Salesperson, Coung Nguyen, was very good, efficient, thorough and helpful. I would recommend him and the Dealership both.


ATMOSPHERE WAS VERY PLEASANT. EMPLOYEES WERE VERY NICE...

5
FRANKTREVINO on 01/20/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

ATMOSPHERE WAS VERY PLEASANT. EMPLOYEES WERE VERY NICE AND HELPFUL AND KNOWLEDGABLE. GOT ME IN AND OUT QUICKLY. CYNTHIA WAS VERY PLEASANT TO DEAL WITH.


Very pleasant and efficient service tech. Was able to get...

5
joetheboss92 on 01/20/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very pleasant and efficient service tech. Was able to get me in and out in a timely manner. Need to have more like this young lady


BUYING EXPERIANCE AT JEFF HAAS MAZDA

5
DG UH 65 on 01/07/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently bought a 2012 MAZDA 6 at JEFF HAAS MAZDA. My salesman, Coung Nguyen, was very helpful and made the buying experience a real pleasure.


Bought a new car and love it

5
Stevo on 01/02/2014

Customer Service: 5.0 Buying Process: 5.0

Bought a new car here and had a really good experience. Cong greeted me and showed me very good service. Courtney made my experience easier by getting me financed with a good warranty.


We first met Ray Maxa when we were just in the...

5
AllieThurmond on 12/20/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We first met Ray Maxa when we were just in the "looking phase". When we were ready to purchase a few months later, we came back to Jeff Haas because we wanted to deal with Ray. He has an exceptional manner which is friendly and professional. He works naturally well with people and does not stress you in any way. We felt the price we were first offered to be very fair and the entire process from test drive to driving the car away was completed in just a couple of hours. As a matter of fact, we had gone into the dealership expecting to finalize a deal in a few days since we did not have a lot of time, but it was so efficient we were able to accomplish everything quickly even with two small kids in tow. Ray and the rest of the team worked hard to make the process as quick and painless as possible. I highly recommend Ray and if Jeff Haas hires people like Ray, it inspires me to recommend them as well.


Mohamad was very friendly and did not make you feel...

4.8
CApura on 12/15/2013

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mohamad was very friendly and did not make you feel uncomfortable at all. He went out of his way to make sure he answered all my questions and provided me with exceptional customer service. I am very satisfied with him being my saleman and I would highly recommend him.


Coung was friendly, answered all my questions about the...

5
ACDanswer on 12/12/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Coung was friendly, answered all my questions about the available cars onsite. From greeting me at the door, finding the right car, and completing the paperwork, all the Jeff Haas employees helped make my car buying experience quick and easy.


Adam Ross was a pleasure to work with. From the point of...

5
falcon2006 on 12/03/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Adam Ross was a pleasure to work with. From the point of on-line contact to purchase, he was friendly, courteous, knowledgable and professional. I will recommend Mr. Ross to family and friends. ~A.Falcon


I had a chance to work with Rainie at Jeff Haas Mazda the...

5
RWatson437 on 12/01/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a chance to work with Rainie at Jeff Haas Mazda the process was a very long one but pain free. I was currently overseas and planed on reaching Houston right before Thanksgiving. I contacted Rainie in July and notified him about my situation we kept in contact through email up until November 25, 2014 the day I arrived. The vehicle was clean the paperwork was ready, I just had to sign and drive. Thanks for the follow up Rainie your a true professional. If you want great service and a quality vehicle go see Rainie at Jeff Haas Mazda.


Carlos was great to work with and will highly recommend...

4.8
Gilbertotiz on 12/01/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Carlos was great to work with and will highly recommend him to my friends and family that need to buy a car. He was polite and never pushy


I have had Mazdas since 1997. I have bought all of these...

5
Maria I. Astorga on 11/30/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have had Mazdas since 1997. I have bought all of these cars at Jeff Haas Mazda. I absolutely must say that your Service Dept. Is outstanding !!!! I do not think I could buy any other type if car, just because I would not want to use ANY OTHER SERVICE DEPT. !! The main reason for this , is your Service Advisor ,CARLOS GUZMAN . He is an impressive professional!!! I do not believe one can find (in any type of business ), a person with such integrity and honesty. I think Jeff Haas Mazda should be so proud and fortunate to have Mr.Guzman as part of the team!!


I loved the patience Mohamad Rahhal had with me when I...

3
aprayfirst on 11/24/2013

Customer Service: 3.0 Quality Of Work: 3.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 3.0

I loved the patience Mohamad Rahhal had with me when I called him for the car I was interested to purchase. Once I communicated with him over e-mail, he called me promptly to assure me that the car was available and ready to pick up. Once everything was confirmed with him (including price, milage and condition of the car) I visited the dealership that Friday evening. It may had been cold and late that Friday night but once I arrived to the parking lot, Mohamad was standing outside eager to serve any visitor that arrived to the dealership. From there on, his friendliness and patience (I can't stress how patience he was) I felt comfortable and confident enough to make my purchase. Mohamad did ease my doubts about my purchase with the car and made me feel sure about about the whole process. Overall, the purchase and entire experience was quite comfortable and easy going, literarily, just how I had planned it before I got to the dealershipand that is not how it usually goes with other dealerships as they tend to (no pun intended) drive your decision until you feel pushed to purchase a car.


I came in to buy my first car. I knew that I wanted a...

5
simew90 on 11/23/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came in to buy my first car. I knew that I wanted a Mazda but I never knew it would be so easy to find one! I felt very welcomed from the moment I stepped out of the car. Mohamad sat down with me and listened to my request and tried to work with me in price, mileage, style, etc. He was very knowledgeable of the inventory at Jeff Haas and very enthused to get me what I wanted. Mohamad was very helpful in my decision and even gave me recommendations on which vehicle would fit my needs. He really made things easy for me and was able to get me a great deal on my car. The experience I had at Jeff Haas was outstanding; great deals, great financing, great cars, and great people. I definitely feel comfortable with the decision I made and would most definitely recommend Mohamad as a salesman and Jeff Haas as a dealership.


My husband and I walked into Jeff Haas Mazda initially to...

5
karencarrens on 11/22/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I walked into Jeff Haas Mazda initially to test drive cars. We were immediately greeted by Brant Dixon, Used Car Sales. We told Brant that we were not really ready to buy as we were still not sure what kind of car I wanted. He said no problem! He asked questions to find out what I was looking for and I ended up realizing that if I were to buy a Mazda, it would be a Mazda6. At that point, I felt like Brant was giving me free reign to test drive to my heart's content. Brant was super patient. Even more so than my husband, who opted out of my third Mazda6 test drive. I've been to other dealerships where the sales reps were so pushy, it made me uncomfortable. But because Brant truly was there just to serve my curiosity by answering questions and giving me free reign to test drive, he basically let the car I ended up choosing sell itself to me. Because I bought a used car, it did have a poor patch job on the driver's seat from the previous owner. That was when I met Lee Pollack, the Used Car Manager, who came by to tell me that if I brought the car back in the next couple days, he would ensure that the seat was fixed to my satisfaction. I was able to drive out with my car that night and a few days later, I took my car in to get my seat fixed... Lee immediately sent Brant to get me a loaner car. I got my car back and was really happy with my seat. I've had my car for a week now and am surprised at how great the gas mileage is... I still haven't had to fill it up even though I've been driving quite a bit. I wouldn't hesitate to recommend Brant Dixon, Lee Pollock and Jeff Haas Mazda to anyone looking for a great car at a great deal with great service from people that CARE!


I have had my wifes car serviced there a number of times...

5
Varnerbob on 11/21/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have had my wifes car serviced there a number of times and usually delt with Carlos Guzman and can honestly say he is one of the best service man I have ever delt with.He is very knowledgeable,courtious and very helpful,I would highly recommend Carlos because he takes care of your business in a personnel manner.


Great experience. Nick was fast and efficient. would...

4.8
chrislowe83 on 11/20/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Great experience. Nick was fast and efficient. would recommend them to others for sure.financing was grwat as well. Courtney was able to use his relationship with a local credit union to get me thw best poasible rate.


I have been using Jeff Haas Mazda for all my service...

5
Jim1931 on 11/19/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been using Jeff Haas Mazda for all my service needs for the last 20 years. For the last 17 years, I have been fortunateto have been associated with Carlos Guzman, Service Consultant, for all of my service needs. Carlos has vast experiencewith all Mazda products when it come to service issues. Every time I ask for an appointment, Carlos gives me exactly whatI request. Carlos has a great personality, and that along with a professional, courteous and respectful attitude, makes hima very special Consultant. Carlos is a very valuable employee, and he makes a very good impression to all the customershe meets and greets!


Excellent, Mr Carlos was very patient, attentive, and a...

4.8
Solgonzalez on 11/16/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Excellent, Mr Carlos was very patient, attentive, and a good guide in the buying process, I felt comfortable, I think I win a friend. Everyone was really nice.


My car had broken down so I was in need of a car ASAP but...

5
keldalton1992 on 11/15/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My car had broken down so I was in need of a car ASAP but I needed it in a reasonable budget. I looked at many other dealerships but Mohamad Rahhal was by the far the friendliest sales man and genuinely tried his best to find me a car that would work. Out of all the dealerships I went to he was the only one who stayed close to my price range and only showed me cars I would want. He was very persistent in getting me a car and continued to call me everyday with different options. The only bad experience I had was with the manager of the dealership who did not take the time to introduce himself or be respectful to RETURNING costumers but Mohamad did everything he could as a salesman. I was in a rush when I finally found the car I wanted to buy and he went as quickly as possible to get everything done and let me leave in my new car. I was VERY happy with the car I got and everything Mohamad did. I have been through car buying multiple times and it has always been a horrible experience but I can truly say Mohamad made this time much better. HIGHLY RECOMMEND. Kelsey D.


I was looking for a used CX-9 and worked with Adam Ross. ...

4.8
pbdealb on 11/12/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was looking for a used CX-9 and worked with Adam Ross. I looked at a lot of vehicles at 5 different dealers and he was the nicest and most comfortable to work with. I never felt under any pressure. He knew a lot about the car and was extremely professional. He did quite a bit of research to find the specifications I was looking for. I would recommend working with Adam if you are looking for a used car.


Just wanted to say thank you soo much to Adam Ross, for...

5
cbeverly on 11/12/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just wanted to say thank you soo much to Adam Ross, for helping me to pick the right mid size SUV, now I don't have too worry about my kids hitting each other any more, my kids say that car man is the best, once again thanks sooo much u r the best


I purchased two vehicles from Jeff Haas Mazda and...

4.6
aldiebeard on 11/07/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I purchased two vehicles from Jeff Haas Mazda and I've been working with Allen Hempel in their Service Department for about 10 years now. Allen has become a trusted advisor. I always know he's going to tell me exactly what's going on with my vehicle. Always very patiently explaining how the various systems work and what repairs need to be conducted. Many times I've had a concern and Allan gets me right in to evaluate the situation. How many service advisors know you by name the moment you pull up??? Allan does!!!! Allan is usually sporting a smile and a great attitude. Above all Allan is someone I trust with my vehicle. How good is Allan? Well my Mazda Protege 5 is almost 13 years old and it's running like a top with nearly 160,000 miles on it. Nobody likes paying repair bills on a car, but with Allan I know the work was done with quality and attention to detail. In fact, I purchased a third Mazda about 4 years ago from another dealer in Houston and Allan is the only Mazda service guy I will work with. Allan is a gentleman, a family man and frankly I consider him a friend. How many service guys can you say that about? Thanks Allan for the great service and confidence you have given my wife and me knowing that you are taking great care of our Mazdas!


I use Carlos Guzman because he has handled the service of...

4.8
dontlikerequiredaccount on 11/05/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I use Carlos Guzman because he has handled the service of my Mazda for many years. He is honest with what needs to be done to keep a car with 150,000 miles running great. Also the people at Jeff Haas knows you and treat you like a friend not like a stranger. Their service is quick and thorough.


i just got a car less than a week ago and i really...

5
jcastillo93 on 11/05/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

i just got a car less than a week ago and i really appreciate Mohammad for helping me out, at first i was a little upset because i didnt think i was going to able to get the car that i wanted because of my credit but Mohammad sure did do everything he could to make thinks possible and know i'm driving the car i wanted, he's very friendly and takes his time to make sure you have everything you need to get approved, so if anybody is looking for a car this is Definitely the place and the guy.


One of the reasons my wife and I have bought our last 4...

5
jshare on 11/05/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

One of the reasons my wife and I have bought our last 4 cars at Jeff Haas Mazda is because of the excellent service department. Allan Hempel has been our service advisor for about 15 years and I can't think of how anyone can do a better job. He is honest, knowledgeable, very friendly and outgoing, always trying to save us money, and if he tells you that you need a repair, you need a repair. There are certain people who should have the jobs they do and Allan is one of them; he is very comfortable with his customers and co-workers. What you would call a real people person. As long as he's there, we'll continue to buying cars from Jeff Haas and also encouraging our friends to do so.


We always try to deal with Carlos Guzman as our Service...

5
JZcar on 11/05/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We always try to deal with Carlos Guzman as our Service Advisor. He is always knowledgeable, polite, friendly, and gets things done.I don't remember a time in the past number of years that we have dealt with Carlos for both our Mazdas that we have ever had an issue.He is just great!He is an outstanding member of a great service department.Way to go, Carlos!Judy and Ardy Zentgraf


Great group of people to work with. Got a good deal, and...

4
Devrev27 on 11/03/2013

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

Great group of people to work with. Got a good deal, and I'm thankful for it. Would definitely recommend the dealership to anyone looking for a new or used vehicle.


Great welcome as soon as we arrived to the dealership by...

5
Jossal8 on 11/02/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great welcome as soon as we arrived to the dealership by Mr. Rahhal. He took us to see the used car inventory and with great patience he waited for us to make a decision. No pressure at all.


Great services and very accommodating when I asked for...

5
dimas_sb on 11/01/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great services and very accommodating when I asked for the car to be completed by 2pm. Your car also get wash in it's finish after service.


My whole looking and buying process was great at Jeff...

5
aleeth on 11/01/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My whole looking and buying process was great at Jeff Haas Mazda. I went to a few other dealerships and had horrible service so when I went to Jeff Haas I was already in a bad mood. I had looked online at Jeff Haas website before I drove in and found a car I was interested in. I was contacted via chat while on the website from Brant Dixon. He had told me to come on in a few days later and he would help me out. Two days later I showed up at the dealership without an appointment on a Saturday. I walked in, asked for Brant. Brant was currently helping another customer but he quickly had another sales man help me. That was Nick Acevedo. Nick had the car I was interested in and ready in less than % minutes. He was awesome for the test drive. When we returned, Brant was still with his former customer so Nick helped me with all my questions. I left the dealership in love with the car but wanted to sleep on my decision. On Tuesday I called in and asked for Brant. I had to have the car. Brant was awesome with answering all my questions and helping me through the entire buying process. After the purchase he sent me a couple emails thanking me for my purchase. He made me feel like I actually mattered as a customer. I seriously love Jeff Haas Mazda. I would recommend this dealership to anyone interested in buying a new or used car. Noth Brant and Nick were great in the buying process. Brant Dixon is a great salesman!!


The salesperson I had assisting me was Brant Dixon. He...

5
Roland7544 on 11/01/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The salesperson I had assisting me was Brant Dixon. He was very polite and professional. Mr. Dixon was able to answer all of my questions and never pressured me to get a deal done with his dealership. Mr.Dixon made me feel comfortable with the process of buying another vehicle which can sometimes be difficult and frustrating. I also appreciate Mr.Dixon being straight forward and honest in his dealing with me and not playing any sales games. It was a pleasure working with Mr.Dixon and I would recommend Jeff Haas Mazda to anyone looking to purchase a new or used vehicle.


I was in the market for a new car due to a recent...

5
Cece85 on 11/01/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was in the market for a new car due to a recent accident I was in. I shopped around in person and online trying to find a reasonable deal and dependable car when I ran across specials that Jeff Haas Mazda was providing. The deals were so amazing I called right away and spoke with Mohamad. I told him my predicament and explained what I was looking for. He was very knowledgeable, friendly and eager to help me find something that I was comfortable with. I went into the dealership that same day and met with him. He took his time to talk with me, answered any questions I had and wasn't pushy. He was a great salesman to work with. I am very happy with my new vehicle! C. Taylor, Houston, TX


$21,441

Mileage: 42617

Color: BLACK

Transmission: Automatic

Body Style: Crossover

City: Houston, TX

Engine Type: I4

$6,991

Mileage: 76679

Color: BLACK

Transmission: Automatic

Body Style: Sedan

City: Houston, TX

Engine Type: I4

$23,776

Mileage: 25722

Color: WHITE

Transmission: Automatic

Body Style: Sedan

City: Houston, TX

Engine Type: I4

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