JBA Infiniti

Had a wonderful, easy experience and even got a great deal!

I inquired about an infiniti online and Steve Weissberg at JBA did everything he could to make the deal happen, and it did! They had everything ready and waiting for us when we arrived and the experience went very smoothly.

Best place to purchase your car!!!

I would recommend this dealership to everyone. Huge inventory, great customer service, best service ever. Affordable prices and great discounts. Great team and they know what they are doing, everything is done in decency and in order very fast. Thanks a lot to Vince Cowan, Jason Scarlett and Martin Ervin.

Best place to get a car.

I would recommend this dealership to everyone. Huge inventory, great customer service, best service ever. Affordable prices and great discounts. Great team and they know what they are doing, everything is done in decency and in order very fast. Thanks a lot to Vince Cowan, Jason Scarlett and Martin Ervin.

Pleasant, stress-free experience.

Steve W. and the service team are top-notch friendly, knowledgeable, and professional people to work with. This is my second Infiniti and I know I can recommend this dealership to my friends with confidence. Very satisfied with my purchase and feel I paid a fair price.

Perfect experience

Oh it was a great service I'll come again bring a friend . Ask for Harley and terelle . They always make sure I am taken care of

Worst experience ever

The first time buying a car from a dealership and it is the worst experience ever.. I will never recommend anyone to this dealership.. Nor I will never buy a car to them..

Colorado to Maryland to get the right Infiniti!

Doug treated me great from the time he found out that I really wanted to buy the car I found at JBA. My adult son and I flew into BWI from Denver where Doug picked us up, took us shopping for a cooler to keep water and soft drinks cold on our trip home. Then he took us to the dealership. While I was taking care of the finance side of the deal, he took my new car out to fill the gas tank for me. We had a tight time frame and needed to be back in Colorado on the 4th day of our trip. We had a great road trip in the finest vehicle I have ever owned! Dave SeitenbachGreeley, Colorado

Incredibly straight forward and pleasant

This is the best car buying experience I've ever encountered. I didn't even intend on buying when I went to test drive and Doug Stadler and the JBA Infiniti team sold me almost immediately. It took a little longer than I expected because there literally droves of customers, but I suppose that speaks to the quality of service. All in all, it was quick, painless and I love my car. Huge thanks to Doug Stadler and Terence Abraham.

Awesome experience

I could not be happier with the team over at JBA. Top to bottom best of the best. I did a lot of research on many different vehicles and decided on the QX60 because of the JBA team. I made the right decision. Absolutely fantastic!!!

Customer Service

Initially I had a bad car buying experience, but speaking with Steve helped ease my concerns about my purchase from JBA Infiniti in Ellicott City, MD.

If you keep deleting my review, I will keep posting.

If you keep deleting - I will keep writing. That's not an issue. I refuse to not let the world know how horrible this place is. I bought a car from Harley who was my sales agent, will treat you like trash after you purchase a car from him. After 2 months, my car needed new rotors and they claim it passed "MD inspection." Honestly, that isn't even a selling tool and don't let them use it as a selling tool. They tried to say it could be because of my driving. I worked on vehicles for a long time and, by the way my rotors looked, it was already bad when I purchased in. They refuse to work with me and said to call back and speak to a manager. I asked for the manager to call me and get a response of "He's busy so you need to just keep calling." If my business and customer service was important enough, he would have found the time to call. Anyways, don't purchase from here unless you want new rotors within two months. :) Again, JBA - if you want to delete this review to save your star reviews, go right ahead. I will keep posting. Everyone deserves to be treated right as customers and you don't do that.

Great Experience

I visited JBA Infiniti on 4/2/16 and had a very good experience with salesman Steve Weissberg-he was authentic and understood we knew a lot about the vehicle we wanted and let us decide on our own without input-This was refreshing. We test drove the vehicle alone so we could drive and discuss without pressure. With the internet consumers are very knowledgable and we want a fair deal for the money we spend. Thank you for a great experience and the vehicle I wanted-Yes I bought it and am HAPPY! I like the owner of JBA commercials also-he is real and portrays a man who you want to do business with.Terence also was a pleasure to work with-no pressure just the facts. Professional, reliable and accurate on the financial side of a car purchase-thank you!

Best Experience Ever

My experience with JBA was nothing less than spectacular. Everyone was very helpful and kind. They definitely went above and beyond. I would recommend highly if you want to feel valued and looking for a group of individuals who have a strong work ethic.

Great day at JBA , nothing but smiles and satisfaction

I was helped by Steve Weissberg and Terence Abraham. Both employees worked as a team and established my trust and made my experience very pleasurable and satisfying. I was treated with love and care and had no questions or concerns after our encounter. I would recommend this entire team. Also , I want to extend my thank you to Jason Scarlett and Terrelle Johnson.

Wonderful staff and great overall experience

I generally hate shopping for cars...like most people. I'm a woman, I have a budget, and I know enough about cars to be able to make an informed decision but I expect that my salesman know more than I do. I don't like to be "worked over" and I hate most traditional sales tactics...I sound hard to please, don't I? ?? I guess that makes my incredible experience with EVERYONE at JBA Infinity even more impressive. My husband is a disabled veteran and was no longer able to drive his truck because of injuries sustained during his last deployment. I came down to Maryland from Pennsylvania because he fell in love with one of the used cars on their lot. I came alone because travel for my husband is difficult and I wanted to be able to surprise him with the car as a Christmas present. My salesman, Brandon Trotman, was fabulous. We instantly had great rapport and I felt very confident in his abilities. Once we got to the negotiation phase and I wasn't happy with they numbers he brought me, he didn't leave "to talk to his sales manager" he actually brought him into the office! Russ Blummer (the manager) was polite and respectful from the first moment we spoke. He dealt fairly with me and when I explained my situation and my intention for the car he did absolutely everything I needed to make the purchase happen...he shook my hand and asked me to thank my husband for his service. I nearly broke down in tears at the lengths these men went to to help me do something wonderful for my hero. ?? The good feelings and great service didn't stop there! The finance manager, Terrence Abraham, was also incredibly accommodating and a pleasure to work with! Overall, I HIGHLY recommend going to see Brandon and Russ at JBA...the four hours it takes me to get down there and home again are a minimal price to pay to work with these wonderful gentlemen!

Shaddy

I visited this dealership looking specifically at a vehicle they had on their lot. I would not recommend them as they were not very eager to win your business. Harley answered my inquiry and wasn't very through in answering my questions. Then when I asked if they could do better on pricing I never heard back. I continued to pursue this vehicle by going and looking at it to find out it was a little different than what was described online and also when I asked about the price again I was told they really don't have much room. With that said, I value everyone's time and decided it wasn't worth the asking price knowing I could pay less and get more features for that same price. A day later they dropped the price $2,000 .... So much for only having a few hundred dollars in there as wiggle room. I just felt like they didn't need or want the sale and that it really didn't matter either way.

JBA exels over Nationwide Infiniti

I received excellent service from Lani LaFavors and JBA Infiniti. Nationwide Infiniti is the closest dealership to me, but after numerous unsatisfactory visits to Nationwide, Infiniti Customer Care recommended JBA Infiniti and I could not have been more pleased. JBA Infiniti is professional, courteous, provided a loaner and was able to make warranty repairs that Nationwide Infiniti shrugged their shoulders over. JBA Infiniti is well worth the extra drive for me.

Terrible!

I bought many new cars from different dealerships .. This is the worst car buying experience ever ! The worst dealership where they dont even keep their promises, and car delivery process is terrible. Who sells the brand new cars with paint chips and stains, without even inspecting?

Bear26

The dealership is clean and the staff are very professional and friendly. I would recommend JBA to my friends and relatives. The service is timely .

Service experience at JBA Infinit

JR Smith was my service writer and did an excellent job of scheduling my appointment right away (next day). He also recommended doing an oil change because I was so close to 5k miles, so he actually saved me a trip in the near future. i'm good to go for the winter. He also filled up my gas tank, had the car washed and ready go to before the end of my work day. I have never experienced such high level of customer service at a car dealership for service. Kudos to all of the folks at JBA for getting it right!

Great experience purchasing a new vehicle

After checking JBA Infiniti's website searching for an AWD vehicle, I w ent into the dealership on the last day of month which was September 30 and spoke with Mack who was very knowledgable about the 2011 Infiniti M37x that I was interested in and which I ended up purchasing that evening.

Great visit

My Service Consultant, Byron Smith is very professional. He checked for recalls and completed the recalls. The cost of duplicate key is too expensive. I anticipate my vehicle being washed when picking up but it was not done. That is not the tradition l experienced and enjoyed before.

Great Service Experience

All staff are very professional. Service advisor very knowledgeable and only recommends what is needed and not oriented towards dealership profit. Vehicle is returned washed and very clean inside and out. Waiting area is very comfortable. Highly recommend JBA Infiniti.

Great oil change experience

Byron (aka JR) was able to fit me in for an oil change service without having made a prior appointment on a weekend. The service was completed quickly at a reasonable price. The car was washed as usual and the waiting room was very comfortable. Very satisfied!

Awesome service and experience!

JBA Infiniti's customer service is above expectations! Scheduling and customer service are 5 stars!The staff is friendly and strives to make the experience a pleasant one.

JBA Serviec Rocks

I've owned 4 Infiniti's over the past 20 years and JBA has serviced them all. They deliver quality service at competitive prices and provide customers with a comfortable waiting area. What differentiates them for me is the fact that so many of their staff have been there for years. If they were not being treated well I doubt they would have stuck around. Happy employees deliver better service. That enabled us to develop customer relationships. It refreshing to enjoy the level of customer service people like Ann, Kenny, J.R. and Edward have delivered through the years. JBA is a pleasure to do business with, They have quality employees and have gotten the job done correctly the first time everytime I've had to visit them for maintenace or repair.

Nice car 2012 G37 X

I waited almost a year to write this review of my 2012 37 (AWD). I wanted to see how this preowned car with 29,000 miles and one year old, performed a year later. So far no problems, it's been a good car, a little high on gas, getting 21-22 mpg highway. Rides nice, acceleration kicks in like lightening around 30 mph. My 2002 BMW 330 had faster initial acceleration and a smother transmission, but it was ridiculously expensive to maintain and became very unreliable. So after test driving the Lexus G 350 AWD and the Acura TL 6 speed sports sedan, I am very happy with this car. It is as close as you can get to the ride and feel of a BMW.

Customer Service

I've been taking my Infiniti G35 to JBA since I purchased it as a used car from them over five years ago. Most of the time, my service appointments have been handled by Byron Smith, better known as "JR", who has proven to be one of the best service people I have ever encountered. He seems to genuinely care about you and your car and he almost makes getting your car serviced a pleasure. The facilities at JBA are always clean and the waiting area, is brightly lit and always has edibles of some sort to snack upon. Kudos to JBA and JR.

Happy with G 37 AWD Sedan 2012 one year later

I waited almost a year to write this review, I wanted to see how this preowned car with 29,000 miles and one year old performed a year later. So far no problems, it's been a good car, a little high on gas, getting 23-24 mpg highway. Rides nice, acceleration kicks in like lightening around 30 mph. My 2002 BMW 330 had faster initial acceleration and a smother transmission, but it was ridiculously expensive to maintain and became very unreliable. So after test driving the Lexus G 350 AWD and the Acura TL 6 speed sports sedan, I am very happy with this car. It is as close as you can get to the ride and feel of a BMW.

Went to purchase 2 cars that have been sitting on the lot...

Went to purchase 2 cars that have been sitting on the lot for over 100 days a piece. Ricky would not budge on the price of the car no matter what and insisted that my car i was trading in was worth 15000 when the exact same car is currently sitting on their lot for 25000. Now i know they are a dealership so they are trying to make money too but trying to make 10,000 off a customer then nickel and dime for a car that has been on the lot for so long. all the while being rude and making A$$ H01e remarks every few minutes is not how one does business. I can not believe he is still working there. When he is sitting at his desk he was just sitting watching youtube videos and watching movies and music on his phone.

I went there to buy a car and met a salesman named James...

I went there to buy a car and met a salesman named James Taylor. He was polite, knowledgable, courteous and professional. Mr Taylor made my buying experience as smooth as possible and an easy transaction. I would recommend him to everyone I know.

I would like to express my sales and service experience...

I would like to express my sales and service experience with JBA Infiniti in Maryland. I have had the pleasure of purchasing 2 vehicles from this particular dealership. From the time you walk in the door they make you feel very welcome, whether you are buying or just browsing. Tyrone Carr, my sales expert, took the time to take me on 3 tests drives until I was satisfied with the vehicle I was considering buying. My last purchase was a 2012 FX-35 Limited Edition. Throughout the transaction there was no pressure sale and was given plenty of time to make my own decision. JBA strives on delivering not only quality vehicles but top-notched customer service. They take time with you explaining all the services they have to offer from their sales department to their service department reassuring no matter whatever issue arise, they are there to give you total satisfaction with your new purchase. My service expert, Byron Smith, take time to make sure my vehicle is always up on its scheduled maintenance and is always on top of any questions or problems I may have. And I have to give recognition to their carwash team, Justin, who takes much pride is detailing my vehicle every time I bring it in for service or in for "just a car wash". Daniel Matysek, the general manager, has in my opinion the best Infiniti dealership when it comes to customer service, and I will continue to send customers to him. Keep up the good work!!

Rich was extremely helpful in the buying process. I came...

Rich was extremely helpful in the buying process. I came into the dealership after researching extensively the exact vehicle I was looking to purchase. After test driving the vehicle itself RIch provided me with all the information I needed and we proceeded to make a low pressure and painless deal. Very thankful for his knowledge and help during this process!

We had a beautiful experience working with Rich, he is so...

We had a beautiful experience working with Rich, he is so patience and thorough explaining everything in detailhe is a special person and need more salemen like Rich, he has our highest recommendation. Keep up the outstandingservice to the public.Thank YouLee & Amelia Miller

Rich and Terrance were great to deal with. An overall...

Rich and Terrance were great to deal with. An overall great experience at JBA Infiniti in Ellicott City. I would highly recommend this dealership to anyone looking to purchase a new or used vehicle

Rich was a great individual to work with who adressed my...

Rich was a great individual to work with who adressed my concens directly and was willing to work with me to solve them. I coordinated with Jason as I was referred from a website, and this was very easy and professional. I would return to the dealership again.

Rich was extremely knowledgeable about the car we were...

Rich was extremely knowledgeable about the car we were interested in (G37 Sport),and the whole dealership was very friendly and welcoming. When we came in for our second and final test drive prior to deciding on the car, we ended up driving away in a new G37xS. We had not planned to move so quickly, but Rich and the rest of the staff made it very easy and troublefree to do so. The negotiating of price was very forthright, and the trade-in, new car registration, and other paperwork was done quickly and easily.

This was absolutely the greatest car buying experience I...

This was absolutely the greatest car buying experience I have ever had! I found the car with the right color and option on their website, this was past 8 pm. Almost 8:30 I e-mailed JBA Infinity and asking what would be the best number they could give for 24-month lease with no money down. At 8:37 Ricky Thompson, the sales manager e-mailed me the number with only first payment out of pocket expense. The next day I asked him to e-mail me the Lease Worksheet. Upon examining the figures with my wife, we accepted and made a deposit and told Ricky we will drive 4 plus hours to pick up the car the next day. From the moment we walked in the door, we were treated like VIP by Tyrone Carr, who was great at showing us the car and answering all our questions. We took a test drive while he went over all of the details about the car. Tyrone was a pleasure to work with, he even helped us and drove our rent a car to Enterprise to try to turn it in. John Doherty in finance was fast, courteous, not at all pushy, professional and respectful. We left the dealership with a great deal on a great car. Overall, it was an excellent experience. I would highly recommend this dealer to anyone and you will not be disappointed. I am looking forward in the next two years to deal with them again.

I purchased a CPO vehicle from Rich, and he was a...

I purchased a CPO vehicle from Rich, and he was a pleasure to deal with. Complete no-pressure attitude and he got me a decent price for my trade-in, but more importantly, he was extremely cordial and friendly throughout the entire process. Moreover, there were a few things I wasn't completely happy with after purchasing the car and taking it home, and Rich coordinated getting everything perfect for me which I really appreciated. Resulting from that, my limited interaction with the service department was also positive, and I got a new loaner vehicle while mine was out of commission. Overall, I'd recommend the dealership as it seemed pleasant enough, but Rich in particular made this a very enjoyable experience.

Aaron Collins was by far the best auto salesperson that I...

Aaron Collins was by far the best auto salesperson that I have dealt with in quite a while and I am not a easy sale. He ALWAYS followed up and did what he said he was going to do. No hidden agenda just plain straight up honest business. He was knowledgeable about the car and answered all of my questions. All car sales people should follow this young man's example on how to treat customers who potentially end up spending quite a bit of money. J.B.A. Infiniti is fortunate to have him. My purchase was a certified M35 and I will not only recommend potential clients but plan on returning for the Mrs. Also John Doherty the finance director is a great guy. He will do his best to beat even your credit union rates!

What a pleasant experience! From the moment I arrived at...

What a pleasant experience! From the moment I arrived at the dealership Rich Robbins was there to thoughtfully guide me with my purchase with absolutely no pressure. He had carefully read my email with my requirements for a car and had the cars ready to show me. I immediately felt comfortable and was able to make a decision. He answered all my questions and when I wanted to take a day to decide, he gave me his cell phone number to call if I had any questions (and I did!) He had all the answers to my questions and once I decided I would come in to buy the car -- Hurricane Sandy delayed the process by two days, he met me outside, handed my loaner car over to the service department and had me in my new car in under 2 hours. I appreciated the time he spent programming my phone, keys and showing me the features in the car and he says I can call if I have any other questions. Between the excellent service I receive from the service department (shout out to Byron "JR" Smith and the service I received from Rich Robbins, you can bet I will keep coming back to JBA Infiniti.

Our salesman, Rich, was extremely supportive and customer...

Our salesman, Rich, was extremely supportive and customer centric. When we explained our needs, he quickly adapted and found us the car that we wanted. He anticipated a missing part on the car and ordered it in advance. We very much appreciated Rich's recognition that our time was valuable.Only area of improvement:We requested a 1%/2% price break off the online list price of the vehicle and we did not get it. However we believed the EX35 to be a great value so we bought at list. However getting something (anything) would have been a better conclusion and resulted in perfect customer satisfaction.PS: He made it up for us on an order of new floor mats and gave us a bit of a discount. So I guess he is OK after all.Thank you and we plan to buy at JBA again.

This is my second vehicle from JBA. Their new facility...

This is my second vehicle from JBA. Their new facility is very nice, with more of a true luxury-brand feel. The staff is engaging, and their inventory selection is impressive.

Everyone went out of their way to get me exactly what I...

Everyone went out of their way to get me exactly what I needed. I can not say enough great things about this dealer. I drove 2 hours to get there and did not mind one bit due to their service. I would tell everyone that if you want to buy an Infinity, go to this dealer, you will not be sorry.

The people are friendly and go out of their way to help...

The people are friendly and go out of their way to help you out; the facility is brand new and offers internet connection, snacks, beverages, coffee, etc. And they give you a complimentary car wash with the service!

By far, this was the best car buying experience I have...

By far, this was the best car buying experience I have ever had. If you are buying an Infiniti, do not go anywhere else. I found the entire staff at JBA to be friendly and professional and I was extremely pleased with the entire process.

I initially intended to purchase one vehicle but ended up...

I initially intended to purchase one vehicle but ended up purchasing two based on the superior level of customer service provided to me. The high level of service did not stop when I left the lot with my vehicles. Rich has been extremely helpful with concerns about both vehicles. He personally delivered the tags for one of my vehicles to my home because the temp tags were about to expire. It is based on his optimal customer service that I feel comfortable giving the dealership high ratings.

Paige and Ricky were very helpful, friendly and...

Paige and Ricky were very helpful, friendly and enthusiastic throughout this whole process. They offered me a great deal, and made the whole car buying process easy and hassle free. Would recommend them to anyone else looking to buy a car.

My sales and service experience has been the best till...

My sales and service experience has been the best till date of all the car dealerships I've been to. I've not experienced the pressure tactics which are common among the car sales/service personnel in other dealerships.

I just wanted to express my appreciation for the...

I just wanted to express my appreciation for the EXCEPTIONAL service that I received at JBA Infiniti. My overall experience at JBA with the purchase of my car was very impressionable as a new customer.While this was not my first car purchase, I can say this was the best car buying experience ever. I appreciate Norma's overall decorum and patience with demonstrating the features of the car, as well her courteous manner in following up with me after the sale. Ricky's professionalism and business savvy with executing the sale are definitely worth mentioning. I would also like to express my gratitude to those who stepped in to assist when Norma or Ricky were temporarily unavailable. (Teamwork at its best.) I value that the process was not arduous and I did not have to spend unnecessary time at the dealer. The follow-up from the JBA Infiniti team after the sale will go a long way.

JBA was fine on this transaction. Nothing outstanding. ...

JBA was fine on this transaction. Nothing outstanding. There were some e-mails where the salesperson called me by the wrong name. Overall, it seemed to take a bit longer than necessary to get the paperwork. Also, they did not deliver the car on time as originally promised. Small things but an only average impression. We had a previous very bad experience with this dealership when trying to purchase our previous Infiniti. We finally drove much further to Nationwide Infiniti and purchased the vehicle there. We decided to give JBA another chance because of its more convenient locaiton for us. We overall would rate the entire experience a 6 or 7 out of 10.

I had researched the car and lease price I was looking...

I had researched the car and lease price I was looking for very well and was told that the dealership can match what any other dealership can. After being told later on that the lowest price cannot be matched, I was given price and term options. When I agreed and came in to purchase the car the price seemed higher and I was told that this car had a price increase.I also chose a 39 month lease vs. an 18 month lease which was on promotion, because I was told the 39 month lease was less. Five days after my purchase I was told by the dealership that I was previously inquiring that they can give me the same care for significantly less. Additionally, the lease term for an 18 month lease was much less than that of a 39 month - the opposite of what you told me. When I inquired about trying to make some type of accomodation to recognize the other dealerships price, the response was full of excuses that the price increase of the car I got was not realized at the time of sale. That was not true as I explained above. In addition, when attempting to make a gesture of courtesy, I was offered free maintenance service, which was of no value to me. I felt that this was a way to just get around the situation and not being straightforward.In addition, the dealership purchased my car. Firstly, I was offered $200 over the Carmax appraisal by the other Infiniti dealership. I assumed taht this dealership would do the same, however when I asked I was told that the only the actual Carmax appraisal amount would be given. I was told that it would take approximately 7-10 days to receive my check. This transaction was not a trade-in, and I gave a clear title at the time of sale. This should have been no different than the sale of any vehicle anywhere in which case you should have made payment at the time you took my car. I then did not receive my check for 20 days, only after I had to call to inquire what had happened to it.

The salesperson was excellent in all factors. I did have...

The salesperson was excellent in all factors. I did have a feeling of being belittled by one of the persons on the front desk. I dropped a paper off for Mr. Carr and the indivual read it and determined it was not important and I had to insist that he give the information to Mr. Carr.Later, that week when I returned the same rude person made a comment that I could not hear but see him turn to another person on the desk and that person smirked along with the subject of this paragraph. Upon entering I sat in the customer section and waited for Mr. Carr.I will not return as the car was for my wife not me. I have two so I am fine.

I must say, I visit car dealers at least once each year. ...

I must say, I visit car dealers at least once each year. The Sales Team and Management Team at JBA are truly exceptional. They did not try to skimp on my trade in price, they gave me a great deal on my new Infiniti G37 Convertible, and it was a fantastic experience! I will use them again, and would recommend them to anyone. Sincerely, Glenn

Great dealership. I have bought 3 cars and will continue...

Great dealership. I have bought 3 cars and will continue to be a loyal customer? The service here is first class all the way. The dealership does its best to solve your problems.

Great Dealer!

First time purchasing a car from a dealer, and I have to say I was very pleased with JBA Infiniti compared to others. Great customer service! Dennis is the man. Made you feel very comfortable. Nice show room and clean facilities!

We've had the pleasure of working with JR twice now and...

We've had the pleasure of working with JR twice now and both times, he has been very professional and courteous. It's a service job so no matter what there is a wait but when JR said the car would be done at this length of time, it is! That's great service! Although it's a dealer and prices tend to be higher, the quality, the atmosphere - very nice waiting area, and overall professionalism more than makes up for it. Will be returning.

I recently purchased a used G coupe from JBA Infiniti in...

I recently purchased a used G coupe from JBA Infiniti in Ellicott City MD. My experience all around was truly exceptional. I thoroughly researched the type of vehicle I wanted to purchase 2 weeks prior to stepping foot inside the dealership, so I knew what I wanted and I was ready to buy. My sales person, Tyrone Carr, was personable and delivered great product knowledge. He immediately directed me to several vehicles of interest within my price range. Tyrone accompanied me on a test drive of the car I eventually purchased and provided a complete tour of the dealership grounds including the showroom, customer service lounge, and service department. After deciding on the perfect car, we were able to reach a more then fair price which was on par with Kelly Blue Book value and competing dealership prices. The Finance Manager at the time, Ricky Thompson, was also cordial and efficient in processing my deal. Now 3 months later I have brought my car in 3 times for regular service/detail and continue to experience outstanding customer service. Needless to say I am a very satisfied customer and I plan on purchasing from JBA Infiniti again in the future.

Thomas Reynolds

My Wife and Myself were in the market for looking for and G37 on Cars.com looking around there we sent out our request and Thomas Reynolds was on top of the situation the whole time. He call us at lease 2-3 times a week letting me know about what he had in stock and what was due to arrive, and he never try to sell us something other than what we requested. He is a very good salesman and we never meet him personally but if we were in the market for another car he'll be the FIRST we will call. Keep up the good work. Thanks, Michael Jernagin

I met with Rich a year ago while thinking about trading...

I met with Rich a year ago while thinking about trading in my FX35 for the QX56. After test driving I realized I preferred the FX35. Rich kept in touch with me and emailed me about specials for a new FX35, but I decided to wait a bit. A year later I was ready and emailed Rich about coming in again. Rich got back to me right away with some pricing and set up an appointment for a test drive. He was very helpful and honest with price negotiating and explained all the new features while I test drove the car. On the day of pick up, things went very smoothly and Rich spent about an hour showing me how everything works in the car and helping me set things up. Rich was great to work with, as was the finance guy John, who was not pushy at all like finance guys tend to be. I feel JBA gave me a great deal on a great car and Rich Robbins made me feel comfortable every step of the way. Thanks Rich!

I was very pleased with my experience at this infiniti...

I was very pleased with my experience at this infiniti dealership. I arrived at about 7 pm on a Wednesday night to look at one particular vehicle. The staff stayed with me till about 10:30pm that night while I was purchasing the car. They were very helpful, polite, and informative during the process.

Ladies & Gentlemen of JBA Infiniti; I...

Ladies & Gentlemen of JBA Infiniti; I want to thank you for your professionalism & commitment to my satisfaction during my visit to your showroom while shopping for a new convertible. I have to tell you that of all the dealers I visited yours was the only place where I was treated as a luxury car shopper. You were the first dealer I visited, not for any particular reason, it just worked out that way. You and your staff treated me exactly as I expected while shopping for a luxury car. I wasn't surprised by any of it. Yours was the only dealer where this level of dedication to customer satisfaction occurred. I wanted you to know how much I appreciate your professionalism & dedication to customer satisfaction. The rest of the industry should take note. I will recommend both you and JBA Infiniti to anyone I know shopping for an automobile, luxury or otherwise. You simply are the gold standard & I am very impressed by you and your staff. Thank you again for you dedication to my satisfaction, it is greatly appreciated.

Great experience, Rich encouraged me to drive all the...

Great experience, Rich encouraged me to drive all the models I was interested in. He was also understanding when I switched choices at the last minute. The sales manager was very low pressure and provided answers to technical details at the same high level. This dealership is first class and the products are great. Highly recommend you give them a try.

Great team. They did fast work and helped get through...

Great team. They did fast work and helped get through the process quickly. They fixed some existing scratches in the car as they indicated they would.

Best place to purchase a car in the Baltimore area hands...

Best place to purchase a car in the Baltimore area hands DOWN! I really like the new shop and the service area has a lot of things to keep you busy as you wait for your car to complete service. Oh! Don't forget about their free car washes!

Great Experience!

This was a great car buying experience! We really liked Dennis, he was very good, and I have already recommended him to several friends!

This is a note that I sent to the sales person after my...

This is a note that I sent to the sales person after my visit. Hello Richard!!!I want to thank you for taking the time to educate me yesterday. The test drive was amazing! And yes, I was making love to that beautiful piece of machine. The education was very much appreciated and you've given me tons to think about. Automobile purchasing for many people (me included) can be a painful experience and though I didn't purchase a car from you, you have earned my business when the time comes.Decisions, decisions, decisions....I am decided on one thing, the Infiniti M Sport will be my next vehicle. The question for me is timing and ideal cost. I am still undecided however on my best options (lease vs purchase; and new vs certified pre-owned). I've never leased a car before and have never had a car payment over $500. Sure, we aren't talking about a Maxima here but a Maxima on super steroids....lol. The M Sport would be a match made is heaven....lol.This is a heavy decision and I want to make sure I am being responsible by not putting my wants (M Sport in white or silver with dark leather and tech pckg.....oh my heart just skipped a beat) in front of my needs. So, as I mentioned you've given me plenty to think about before I start writing out my nuptials here.....lol. Thanks again, if you have any other suggestions please let me know.ChrisPS: My friend (cc'd) didn't have much luck at the Honda dealership across the street from you guys. In fact, the sales person was just not that good. She seemed uninformed, boring and we left there disappointed. She's looking for a new car (civic) and has a budget of $23,000. May I ask if you have any dealership contacts where they are as informative as yourself?

Best car-buying experience ever!!!!! I'd recommend them...

Best car-buying experience ever!!!!! I'd recommend them to anyone looking for a quality dealership that values its customers. The sales rep, finance manager, and general manager were all extremely helpful.

Best service I have ever experienced at any dealer....

Best service I have ever experienced at any dealer. Brandy the service associated was extremely helpful and displayed exceptional professionalism. I brought my car on a Saturday for a general service but noticed my Service Engine Soon Light was activated. They kept my car and gave me a loaner car (which was the same type I was driving). The car took 2 days to service due to the diffculty of the alarm. She gave me daily status checks until the problem was resolved. The whole process was great and a great testament to both JBA of Ellicott City and the INFINITY company. Keep up the great work. I will defenitely returned there for all of my car service.Joel S.

I was very pleased with the service that my husband and I...

I was very pleased with the service that my husband and I received at JBA Infiniti Ellicott City.The employee that we worked with was Sal Pasta, he was very Friendly and very helpful, We are missing a part to our cd changer and he has been very helpful getting that replaced he calls to keep me updated on the status of when I should be receiving a new one. I would recommend this dealership to family and friends and would tell them to ask for Sal because he was great.

I had a great experience with JBA and Sal Pasta. Sal was...

I had a great experience with JBA and Sal Pasta. Sal was incredibly customer service oriented before and after the sale. They went to great lengths to make sure I was comfortable with the car and understood my options. When they didn't have what I wanted on the lot, they worked hard to find the vehicle with the specs I was looking for. Their pricing was reasonable from the start, and they made the final price negotiation streamlined, low pressure and very fair. Their follow-up and concern after the sale on any questions or issues has been first rate.

We are still waiting to see if a couple items we...

We are still waiting to see if a couple items we requested are available for our used car but have not heard of any updates of anything lately. We do feel the whole team worked with us get the price we wished to pay every month. You don't get all if the perks when you buy a used car verses a new car but it was still a good experience.

The dealership makes buying a car a great experience... ...

The dealership makes buying a car a great experience... They let me drive the car too show my parents... They are VERY FRIENDLY and go out of their way to make sure you are happy and that you drive away with the best deal !!! Sal Pasta is a great sales person and made buying my Infiniti a GREAT experience... The entire staff was amazing... I highly recommend buying a car from JBA... THEY are the BEST when it comes to customer service.... AND I LOVE my 2011 G25X !!!

Long distance internet sale generated through Autotrader...

Long distance internet sale generated through Autotrader for a new, last year's model G37. Negotiations went very well--very straightforward. Excellent service and coordination with the shipment. Good followup and attention to details after the sale. Would recommend working with Salvatore Pasta.

In the past year, Ive purchase two Infiniti vehicles...

In the past year, Ive purchase two Infiniti vehicles with JBA Infiniti in Ellicott City, MD. During my first visit to JBA, I was introduced to Sal Pasta who is a highly professional salesman and has a pleasant personality. Sal showed great flexibility in working with me on my new QX56 purchase. Throughout the year, Sal would make several friendly calls to see how Im enjoying my new QX56. Over that year, we had developed a wonderful dealer/customer relationship which lets you know he cares about his customers thought. Whenever I needed tutoring assistance with the operation(s) of my new QX56, Sal was always there to answer my questions. When I was ready to purchase my second Infiniti, Sal was the first person to call and to assist with my next purchase of the FX35. He made the second purchase a breeze and considered all of my expectation with the vehicle highly. I recommend anyone, who is in the market to purchase an Infiniti, to visit Sal Pasta with JBA Infiniti in Ellicott City because; he pays attention to all of your details and follows through with them. Sal Pasta is highly conscientious about the quality of service. Plus, the vehicles are beautiful to see on the showroom floor.

My experience at JBA Infiniti was the best automobile...

My experience at JBA Infiniti was the best automobile buying experience ever. My wife and I submitted an online inquiry and received a phone call from Jason (Internet Sales Manager) within minutes of hitting the "submit inquiry" button. Jason arranged a visit to the dealership to discuss desired option packages, available colors, etc., on our visit we were acquainted with the vehicle (and not pressured for a quick sale). We then met with Dennis who was extremely knowledgeable about the vehicle that we were interested in..............believe me I tested his product knowledge (I had already conducted my research and knew exactly what I wanted before setting foot into the dealership). We then told them the exact vehicle that we were looking to purchase (exterior color, interior color, options, etc.); after conducting an inventory search they (JBA) discovered that they did not have the exact vehicle that we desired in their inventory. Instead of trying to pressure us into a sale of an in-stock unit, Jason, Dennis, and Kenny located the exact vehicle that we wanted and had it transferred to them (at no charge to us). Oh yeah, I almost forgot to mention that they beat every other dealers price in town!I highly recommend JBA Infiniti to anyone in the market for a new or pre-owned vehicle, these guys are the definition of the word "professional".

I had an absolutely wonderful experience here at JBA...

I had an absolutely wonderful experience here at JBA Infiniti in Ellicott City! I was greeted in such a manner that was welcoming and not at all pushy. Mr. Pasta is by far the best car salesman I have ever met, very professional and he really put me at ease during the whole process. I will definitely purchase again from JBA and Mr. Pasta! If you are considering a new or used car, go here!!!

I was in the market for a specific vehicale and JBA...

I was in the market for a specific vehicale and JBA happened to have one in stock. I was leary about driving an hour to an auto dealership, having had bad experiences at dealerships in the past that wound up wasting a lot of my time because they played games. That said, this turned out to be quite the opposite. I had such a positive experience that I had to come to this site and let everyone know about it. The customer service was fantastic. Sal in particular was just great to deal with. He was down to earth, genuinely cared about what I was looking for, and was willing to work with me on everything. You can't say that about many dealers. The quality was great as well. Everything was completed correctly from the paperwork end and the detailing the car got was fantastic (don't know the guys' names who did it, but thanks!). Everyone that I dealt with at the dealer was incredibly friendly and made sure I was taken care of at every turn. The price was right as well, coming in under Kelly Blue Book.Long story short, I will be back, even though it is an hour from where I live. What a great experience.

My experience at JBA Infiniti was very positive and...

My experience at JBA Infiniti was very positive and resulted in the purchase of a used M35. I called the dealership on a Thursday and was given to Rich Robbins. Rich patiently listened to some of my questions and then to my experiences up to that point. Because he answered my questions (which were somewhat undefined at that time), was very direct, knowledgeable, and the dealership appeared to have some cars that were interesting, I decided the hour drive to JBA Infiniti was worth my time.I went fairly early Saturday morning as advised by Rich, in order to avoid the busiest part of the day. Because of extensive car shopping among many different makes and models previous to calling Rich, my choices had been narrowed down to two different Infinitis, the G35 and the M35. Once there, Rich listened to my analysis of where I was in the purchasing experience without trying to push me in any one direction and added some information about the cars which assisted me in my thinking. He took me on a tour of the lot to examine the current stock of cars and once again, offered information about the cars I was interested in. He also discussed cars in general and was sensitive to some of my uncertainty. In fact, he let me wander off on tangents and even other cars than what I had talked about as he sensed, I believe, my need to explore every possibility. At his suggestion which I assume was based on what he was hearing from me, he had me take 2 or 3 test drives. The M35 he suggested suited not only the direction I wanted to go in, but the price range also. There was a sale that was unknown to me on a car that was similar to the car I was most interested in and because of that, we ended up test driving the very car that would be purchased later.After the test drives, Rich helped me refine my thoughts about the choices, but again only asking pertinent questions that did not push me in one direction or the other. I called my wife to query her about what I thought she would object to regarding the car I had chosen. Rich left the desk and while on the phone with my wife who had reservations, apparently told the manager, Richard Holday, what my situation was and showed me a figure that was very desirable for me. I told him that we would buy the car if my wife didn't object based on her one major reservation. He arranged for me to take the car home for my wife's approval, even though I lived an hour away. She liked it. My wife and I came back and bought the car.During an interval of time when arrangements were being made earlier, I had conversed with Salvatore Pasta, another salesman. He was congenial and easy to talk with as were the other staff at the front desk and elsewhere. I was supplied with things to drink and every effort was made to make my visit there amenable. This all happened in one day, but yet, I did not feel rushed or pushed to do anything that I did not want to do. Ricky, the financial person, was very efficient and answered all of my questions. These gentlemen, especially Rich, were providing a service that made the sale for me instead of being how sales people can be at times that negatively impact on a purchase.Because the car had a few things to be repaired, the car was brought back a several days later and a loaner was provided. Shannon, the service representative, was very supportive and did a wonderful job in taking care of some things that were unplanned for. The car had to be left for finishing the next day, but Shannon had a fellow representative drive the car to a mutually agreeable place fairly near my home to avoid the long drive back to the dealership. J.R., who delivered the car to me, was helpful with a question that I had and had the same demeanor as the other kind people at JBA.I love the car and had a great experience there!Beca

Our experience with JBA Infiniti was one of those rare...

Our experience with JBA Infiniti was one of those rare instance of having a pleasant time while buying a car. We've bought several cars over the years and we can sincerely say our experience at JBA was exceptional. The whole staff was incredibly professional, friendly and available to help. The time it took from test drive to driving off the lot with our new Infiniti was timely and prompt. Well done!

I am not big on high pressure sales people. Matt was...

I am not big on high pressure sales people. Matt was easy to work with. he is a relativelyt new sales person and on questions that I had that he did not have answers for he was quick to fin out the answer and get back to us. My schedule is pretty tight and Matt was great at getting back to me qucikly.I previously purchased a G35 from JBA and JR in the service department has been great. He is probably the main reason I went back to JBA. He always gets my car serviced quickly and since I travel extensively he has always worked with me on the timing.

On march 19 i purchased a EX35 from JBA and sales...

On march 19 i purchased a EX35 from JBA and sales represenitive Rich Robbins, i originally was looking to purchase a G35, working with rich with no pressure myself and my wife found the quality small suv we always wanted, the service was outstanding again there was no pressure they gave us the monthly payments we wanted with no problem, i HIGHLY recommend if your looking for a used or new infiniti go to JBA auto, this is the third vehicle i have purchased from them my very first was a 04 g35 then i traded that in for an 08 G37, and again with my purchases there was no pressure, i then went back 2 weeks later after i got the EX35 and purchased the G35 i was looking for, again i got a great price and the monthly payments i was looking for with no hassle, again Rich Robbins was fantastic and as well if you call him he will return your phone call and work with you. Also the finance center was excellent in getting the monthly payments i wanted again i HIGHLY RECOMMEND JBA auto, as i know i will continue to do my business with them, also i traveled well over 30 miles from germantown to ellicott city for these vehicles as of now i have purchased 4 vehicles and will do again in the near future.JesseCustomer for life!!!!!

Today I purchsed a G37X and the experience was great....

Today I purchsed a G37X and the experience was great. Rich was friendly, informative and accomodating. We discussed a lease, took a test drive and he explained all the details in full. I never felt pressured or intimidated by the GM or Sales manager. I would reccomend JBA to anyone looking for a great car and a fair price with no hassle.

My wife and I were negotiating on the purchase of a QX56...

My wife and I were negotiating on the purchase of a QX56 on 2/19/2011. While spending a few hours waiting on the salesman and sales manager going back and forth, we were told they are selling the model we were negotiating for to another buyer who had just walked in because they were going to get full retail value. My wife and I were completely taken back with the lack of integrity this dealership had shown. The mere fact that the sales manager did not even respect us enough to come over and discuss their motive completely shows the lack of character I expect when purchasing a $70,000 vehicle from a dealership.

It was a pleasure working with Rich the entire process...

It was a pleasure working with Rich the entire process was absolutely great! We agreed on a mutually acceptable lease-price with no time consuming nonsense and unnecessary sales tricks. We were looking to lease an FX 35 AWD for about a month, but Rich offered us the best price - we simply could not refuse it. Rich was both respectful and patient. As a matter of fact, the purchase part of the process took about 30min, from the moment we walked into the showroom. Afterward, Rich took almost an hour to make sure that my wife understood every button in the car. The dealership closed at 9, but Rich stayed with us until 11pm to meticulously explain the details of the deal and all the features of the car. I highly recommend JBA Infiniti and Rich Robbins in particular to anyone who wants to be pleasantly surprised while shopping for a new car. By the way, did I mention that Infiniti FX 35 rocks:-)?

Pleasant,curtious,prompt salesman. Got deal I was looking...

Pleasant,curtious,prompt salesman. Got deal I was looking for with very little effort.Very comfortable environment. This is the first completely satisfying car buying experience I have ever had.It was a real pleasure to have Salvatore Pasta for my salesman. All the staff were very congenial.

I did not purchase my car from JBA but the salesman was...

I did not purchase my car from JBA but the salesman was extremely accommodating and patient when he familiarized me with many aspects of the car. The overall experience with this car dealership was excellent. I would definitely consider purchasing from this dealership when I am ready to trade in!

Everyone at the dealership was a pleasure to deal with,...

Everyone at the dealership was a pleasure to deal with, esp. Rich Robbins who explained all details in a professional and clear way. Such a smooth, honest and pleasureable experience compared to other dealers. I really felt that JBA went above and beyond the norm to keep this customer very satisfied.

Sal was very friendly and all round nice guy to deal...

Sal was very friendly and all round nice guy to deal with. Sal should get a raise!!My experience with Sal was great. I would remmend all my friends to him. I did not feel pressured, plue he gave me the deal I wanted. When I picked the car she showed me everything in it as well. I LOVE MY CAR!!!!!!!!!

I recently purchased a used car from JBA and as a college...

I recently purchased a used car from JBA and as a college grad buyer - I was scared. Steve helped me with the process and made sure I was comfortable thought the whole deal. JBA and their sales associates are super-friendly and weren't "pushy" like other dealerships i.e. CarMax. I would recommend them to anyone.

I have bought my last 5 cars from here and honestly I...

I have bought my last 5 cars from here and honestly I don't trust any other dealer besides JBA. They are honest, delivery on time, and the process is smooth. I recommend JBA for first time buyers to lifetime buyers. As a lifetime buyer from JBA - What more can you ask for?

Great experience. I shopped all the infiniti dealerships...

Great experience. I shopped all the infiniti dealerships within a 50 mile radius and JBA gave me the best price. I felt very comfortable with dealing with them and felt like the GM, Dan was a straight forward guy. I would buy from them again and recommend them.

Purchased 2 cars from this dealer last month 7/2010, The...

Purchased 2 cars from this dealer last month 7/2010, The absolute best experience I have had in 30 years. Everyone from the sales person to the finance manager was outstanding. All my questions answered, no regrets. I will be buying all of my future cars at this dealer. Friendly, knowledgably, no BS. Free hat too!Thanks JBA Infiniti!

Sales person wasn't interested in me at all. After 1-2...

Sales person wasn't interested in me at all. After 1-2 minutes test drive on some streets around dealership (not even close to highway) when i asked if we can go drive on rt. 29 he said 'go back to dealership, management doesn't want to put miles on new cars'. unbelievable test drive experience. will never go back. i really liked how BMW dealership treated me over this infiniti, and going there to buy a BMW coupe.

During my car search, this dealer offered the best price...

During my car search, this dealer offered the best price in the VA-DC-MD area. Reasons for the "4" ratings:- Didn't return phone calls that promptly and I had to call back multiple times.- Had to start walking out of the dealership before they dropped some silly fees.- Made some promises that ended up not working out.Even though these negative aspects were annoying, the car was worth it and my overall experience with the dealer was good.