Jannell Ford of Hanover

Amazing experience. Friendly and knowledgeable staff.

I recently purchased a 2016 Ford Focus ST from this dealership. I worked with Dave and he was absolutely fantastic throughout the entire process. He was very responsive with answering any questions I had and was extremely dedicated to getting me the exact car I wanted. i would recommend Jannell Ford to anybody in the market for a new car.

Respectful of my wishes, professional and very helpful...

Did my homework...i thought i knew which cars i wanted to just look at... Salesman, TONY MAGGIO , invited me to sit down and talk...no VIPER-LIKE approach...but warm, willing to listen and review my needs.. Raw, chilly, rainy Sunday and Tony suggested some "test drives"... no pressure to decide, to put $ down...but a suggestion to return and discuss further possibly looking at more inventory... i returned in 2 days and purchased a FORD FUSION ! Very pleased with the entire transaction... TONY MAGGIO is my "go to" guy at Jannell Ford.....Thank you !

No pressure dealership

I recently purchased a 2015 Taurus from Jannell Ford. It truly was a pleasure dealing with everyone at Jannell, including the owner, Joe Clapp, the general manager Bill Roderick, Evan Hagan a sales manager, and Mark Suppa, our salesman. Buying a car can often be a stressful experience...I can honestly say it couldn't have been an easier experience from the time I arrived until I drove off in my new car less than three hours later. I would highly recommend the sales team at Jannell Ford...they're one of a kind.

no pressure great salesman

took 2 days to make up my mind Mark suppa listened to what i wanted .didnt try to sell me any truck but took the time to locate what i wanted

Very pleased

I am very pleased with the purchase of my new Explorer. I had a pleasant experience with Charlie, Ed and Joanne. I would highly recommend them to my friends looking to buy a new Ford.

Purchasing a 2016 Ford Sport Edge

We really appreciated the people at Jannell Ford. They were able to find us the specific car we asked for, and we were able to negotiate a fair price. They were very attentive to our concerns and made the experience of purchasing a new car pleasant instead of stressful. The entire process was seamless, and we feel Jannell to be worthy of the trust we placed in them. We look forward to a pleasant relationship with Jannell in all our future automobile needs.

Professional Teamwork

Everyone works together to present the most comfortable deal for our family. Efficient explanations of features and financing are most helpful. We are very satisfied with the car buying experience.

AlwYs the best service

I bought my car at Jannell more than years ago. I've always used them for service and I have to say that Shawn H is the best guy to do business with. He's pleasant, patient and I know that I'm getting what I need, not what someone else wants to sell me. I trust Shawn and will always use Jannell for service in my Ford.

Easy, breezy & pleasant experience ...

I had just started my car search the day I went into Jannell Ford, and assumed it was going to be a few weeks before I found something that fit my needs. I met with Tony Maggio who sat me down to discuss at length what I was looking for. Tony then discussed my needs with Evan Hagan, and together they decided that a 2012 Honda Pilot would be a great fit for me and my family. It was the first car they brought out to show me, it was exactly what I needed, and it is the car I eventually purchased. Although at the very top of my price range, Kathy Mulvehill helped me navigate a plan to get this car to a payment that worked for me. VERY friendly, helpful and professional all around! THANK YOU, Jannell Ford .. Look forward to doing servicing business with you on my new vehicle, THAT I LOVE!! :)

Excellent experience

I bought a fairly expensive vehicle from Jannell Ford. With a few hickups at the beginning every thing came out great and better than expected. I will be back to see Bill and Joanne. Thank you for turning it around.

No pressure - friendly salesman

Mike Kenney was friendly and professional. He listened to our situation and helped us obtain the vehicle we were looking for with best deal possible

Good experience

Dave was very helpful and took the time to answer questions and give options. He was also patient as we took our time to decide

Easy as pie! Car buying like never before!

This past Sunday my husband & I went to Jannell Ford to look at Escapes. I had recently driven a Ford from a car rental agency in Austin, TX and was pleasantly surprised by how much I enjoyed the driving experience. BTW - we were going to go to BMW too, but cancelled that appointment. So we walked in without an appointment and we greeted in a very friendly way by Jack Bresnahan. He immediately took us out to see their inventory and offer us a test drive. After the drive, my husband was hooked on the Escape's feel of the road, interior appointments/technology, and overall experience. After looking at all of the offerings, we went with the top-of-the-line, ruby, red 2.0 Escape that was in the showroom. The 0% financing made this a "no brainer/intelligence test" that was hard to pass up!Fast forward 24 hours we were picking up our car! I bet we could have picked it up even sooner than 5 PM Monday (that was due to my work schedule). We also signed up for the maintenance package, another easy choice.All in all, the Jannell Ford team, and Jack made this car buying purchase for my husband & I easy as pie, and nearly as tasty!Thank you so much for a customer-friendly environment (yes we watched the Patriot's game in the showroom) and a style of service that makes me look forward to getting my oil changes. Jannell Ford ROCKS!Sincerely, Mary (Molly) Connolly

Consistently Satisfied

This is our third purchase with Jannell and once again we walked away completely satisfied. Our Sales Rep Mike Kinney made the process easy. He took the time to listen to what I was looking for, the price range and model of vehicle. After test driving the final two vehicles I was interested in, I made the decision to go with the sedan rather than the SUV.There was never any pressure to go with one or the other. His only concern was me being happy with the choice I had made. He went out of this way to be sure everything would be perfect when I picked up the vehicle. He made the process simple.When it came to finance, I was happy to see Joanne again who had handled our previous two sales. She's an absolute pleasure to deal with. She zero's in on your past experience recommending similar services we had selected. She takes the time to explain the benefits - just makes the process painless.

Satisfied and very happy

My husband and I were not sure what or when we wanted to purchase a new vehicle. We stopped at jannell after hearing good things about it from friends. They were so helpful, kept our monthly payment at what we were hoping for, and we have a brand new vehicle which we are very happy with.

Best car buying experience to date

My family and I visited Jannell on a rainy cold Sunday in the middle of a Patriots game in search of an Explorer. David Josephson went above and beyond to make sure our SUV purchase was simple and painless. We appreciate William Roderick working with us to reach our monthly payment request. Kathy in Finance was fast and helpful. Thank you for your help and great service!

Car purchase

As a new college graduate, needing a new and reliable car for work David Josephson and Evan Hagan made the experience as less stressful as possible. Being that this was my first "big girl" purchase I wanted to make sure I was getting everything that I needed at a price that fit my budget and they did everything they could to make that happen.

Great Sales, Service, and Financing. Two thumbs up!

Yesterday, I bought my second vehicle from Jannell Ford. Another good experience. Both Sales People, Eddie Clark and Kam Gales were friendly and knowledgeable. It felt like these sales people were my friends guiding me in the right direction. Then Joanne Hudson made the financing and all the little details happen. It was a smooth and simple process. Very satisfied!

Purchase of new F150 Truck

Mike Kinney made the purchase and pick-up easy and efficient. He was personable and great to work with. Convincingly helpful. A true professional! The on line representative, Alexandra, was helpful and got us the truck we wanted with rapid negotiation and without the usual sales pitch (electric windows and mirrors on the truck would have been great but it is our fault for not asking and taking those features for granted - so the truck is a bit retro!)

They will work with you to make you happy.

Unforeseen circumstances for us, changed in the 2 days between signing and pick up. They were extremely accommodating, never pushy and went out of their way to help us & make us happy. HIGHLY RECOMMENDED DEALERSHIP!

Pleasure to work with

Bought a new Ford Focus from Tony Maggio, who was very helpful and informative a pleasure to work with. Would recommend Tony to any buyer ! Also Ed Clark and Kathy Mulvehill , both very helpful in making sure our needs were met (finance, insurance, etc).

Excellent Experience

Fair, professional and transparent. No hassle or pressure and provided fair price in an open and transparent discussion. I would definitely recommend them to others

Comfortable shopping experience

I purchased a car from tony maggio he was sincere and seemed to care about what i wanted and needed. Manager eddie was nice as well. Ladies in financing were pleasant but I did feel a bit rushed during that interaction.

Excellent experience buying a car!

It was my first time buying a car in the U.S. I went to several dealers, nevertheless, they didn't treat me the way that the people from Jannell Ford of Hannover did. Michael Kinney and Eddie Clark, helped me finding the car and price I was just looking for. They both are incredible and very friendly. The customer service that they have is truly amazing. They made the whole process very easy to get my car! I will certainly go back if I need to buy a new one without a doubt. If you are looking for a place to buy a car, Jannelle Ford of Hannover is the place! They do have excellent customer service and will try to make the best to look for the correct car for you!

comfortable no pressure dealership

I had a bad experience in the past at another dealership and was assured that wouldn't happen here, and it was not like the past. Jack Bresnahan the salesman was great and easy to work with got me into a nice F-150 and with the help of Joann Hudson finance office the both did a tremendous job. Thank you both and to Janice on the internet sales thank you also. Definitely would recommend this place.

Excellent experience. Above and beyond.

I really appreciate the effort put into finding and delivering my truck. I had terrible experiences at other dealerships and was planning on abandoning my search for a new F150 truck. After another dealer never came through with delivery on a truck that I put a deposit on, Tony and Evan stepped in and located exactly what I was looking for. This was after waffling (e.g. almost buying but backing out at the last minute) about a truck on their lot that wasn't perfect. I always felt like they were truly interested in helping me versus the other dealerships that really didn't seem to care about much of anything. The truck I was interested in was picked up the next day in PA and delivered to me after having a fabulous spray-in bed liner added. The transaction was painless. The price was competitive. There was no pressure to buy unnecessary stuff. Tony was always available (I spoke or texted him multiple times on days off) and Evan spent a bunch of time with me unexpectedly when I was trying to figure out what to do. Night and day experience when compared to the other dealerships I interacted with. Thank you.

Dave Josephson is the guy to go see if you need a vehicle!

Dave Jospehson made the process of getting me into a new vehicle extremely easy. Great customer service. Very friendly. He was right there with me as soon as i pulled up to check out the truck i came to look at and had all the info i needed. I was only at the dealer for a couple hours before trading in my vehicle and leaving in the new ride. Great guy. Awesome service. Will definetly recommend Jannel Ford as well as Dave to everyone one i know. Thanks for everything.

Excellent experience

We had an excellent experience purchasing a new car from Jannell Ford. Everyone at the dealership was friendly and very professional, they answered all of our questions and helped us through the entire process. We would definitely recommend Jannell to friends and family.

Pleasant experience

I've been looking to see, and drive a regular cab f-150 with the Eco-boost engine for maybe three years . My local ford was no help at all, I'll leave it at that. At Jannell they got me in the car, let me drive it and ask questions. No pressure at all. Left there with a copy of the window sticker and a written offer, and left to consider. What a change from other dealers and I want them to know I appreciated their time.

Excellent service

I worked with David Josephson and Joanne Hudson - they were amazing, professional and a pleasure to work with. Everything was excellent and fast and no problems. Quickest car I've ever purchased. Yay!

Great experience from start to finish

Evan and Mike were extremely easy to deal with and were always very professional. I would go back to them and recommend them to all family and friends. Ford is an exceptional vehicle and Jannell is one of the best dealers.

Helpful, and knowledgeable

We had a great experience at jannell ford. They were helpful without any pressure. Our sales professional Michael Kinney was great! The whole staff was friendly and knowledgeable

Best truck buying experience by far.

Mike Kinney is an exceptional salesman. Has was friendly and professional from beginning to the end. No question was too small to answer. He was knowledgeable about every detail of the F-150 we purchased.Kathy Mulvehil was very efficient and friendly and got all the financing done quickly and painlessly. No high pressure warranty pitches. She informed us what options were available to us and talked to us, not down to us.I would highly recommend this dealership. All the staff were friendly and attentive.

New F150

The team over at Jannell Ford was both friendly and professional. I'd highly recommend anyone in the market for a new pickup go see these guys. If the service team is nearly as good as the people I've dealt with to date then Jannell has a new customer for life.

Awesome service

Thanks so much to dave, eddie , and kathy for helping us purchase a new ford f150. We love the truck and everyone was so nice and friendly. Would highly recommend this dealership. This is the 3rd vehicle we have purchased from jannell ford of hanover!

New Truck Purchase

We purchased a new Ford F-150 (our first) at Jannell recently. We are completely satisfied with the purchase, an excellent overall experience. Our salesman and the sales manager were both pleasant and professional. All the paperwork was completed efficiently and timely. The process was very smooth.

First brand new car

I recently purchased my very first brand new car at Jannell and had an absolutely amazing experience with the whole process. I would highly recommend Jannell to anyone. They will go above and beyond to answer any questions you have and they also make you feel good about your car purchase.

Superb, professional, and comfortable

Excellent overall experience. More like buying a medical device or computer than the traditional car buying "sales experience". Educational and illuminating rather than selling. A really good selection of cars compared to others that I visited. Dave (sales associate) was professional, hard working, always attentive. Great guy and he always introduced me to others in a family-like manner making it a pleasant experience.

Excellent!!!

From the moment we set foot on the lot everyone was pleasant and courteous. Never any pressure and our salesman Steve Gorman never pressured us to go outside our comfort zone. He worked hard to make the deal happen. Kathy Mulvehill processed all the paperwork, explaining all our options and again we never felt pressured. We have been buying cars for more years than I'd like to admit. This experience has by far been the most pleasant and least time consuming process. Thanks again to Steve and Kathy it was a pleasure. I'd recommend Jannell to all my friends and family. John and Kathy from Plymouth MA

Very long wait, no wifi

I bought my company truck from Jennell so we bring the truck to get oil changes at the service center. We have had four oil changes over the year at the Jennell service center and EVERY time I wait at least an hour to get the vehicle back for a oil change !! I always have a scheduled appointment so it's not like I'm walking in to get fit in the schedule last minute! The hour wait hurts since I am working but the worse part is the wifi service NEVER works ! So I sit with my laptop unable to connect getting zero work done while they slowly change my oil and kill my whole morning! I will be trying a different service center after giving them four chances !

Excellent car buying experience

We purchased a 2011 Ford 150 XLT and had a great experience. We showed up 30 minutes before closing, but our sales consultant Tony Maggio and the business manager, Joanne Hudson, took their time with us and answered all of our questions. After talking to us, Tony found the perfect truck that had all the features we wanted and fit within our budget. Joanne is very knowledgeable and walked us through all of the paperwork and explained everything. We would highly recommend Jannell Ford.

Excellent car buying experience

We purchased a 2017 Ford Escape and had an excellent experience at Jannell Ford in Hanover, MA. Our sales consultant Steve Gorman spent a lot of time with us to figure out what our best option was for payment and helped make the process as swift as possible as we wanted to pick up our new car early the next morning.

Best purchasing experience I have ever received!

I was greeted at the door of the showroom floor by Dave Josephson with a warm smile. Dave'listened to my needs and did not try to persuade me otherwise. I knew right there in that very moment. I will always go to Dave when the time comes to purchase another vehicle. I am telling all my family and friends to go see Dave Josephson at Jannl Ford of Hanover! Everyone at Jannell Ford was great! I want to give Alex Josephson a huge thank you as well. Alex went above and beyond many times in the weeks ahead of my purchase to take the time to discuss my options, trade in or buy or lease. Dave & Alex treated me like family as well as the while team at Jannell Ford!

very good and positive experience, very friendly atmosphere

i had a very good and positive experience, my salesman Michael Kinney was a complete gentleman and professional. Ed Clark provided a solid, friendly and knowledgeable demeanor in his interaction with my wife and I. Ed and Mike worked well together as well as Joanne making up a well oiled machine.

Just purchased my new car!

I'm very happy with my experience At Jannell Ford. I found the car that I wanted, with the options I wanted ,in a color I like. My salesman, Dave Josephson was very helpful and a pleasure to do business with . I would definitely recommend Jannell Ford to anyone considering buying a car .

great place to buy a car

i had dave as a salesman he was a great guy and answered all my questions. traded in my jeep for a volks wagen and they gave me a great deal all around. if your thinking about buying or trading definetly come to jannel first.

Awesome

I got awesome service and they did anything necessary to meet my needs. The staff was extremely friendly and made us very comfortable. I would reccomend this dealership to my friends and family.

Experienced, professional, and friendly.

Joe Daddio, the salesman, listened to what I said from my initial phone call and responded accordingly. The manager became involved in the process an made suggestions, one of which was what I was looking for. Joanne Hudson and Joe and the manager all worked with me. I never felt I was being coerced.

Beast dealership I've dealt with

Friendly, honest, knowledgeable; they do what they say when they say without pressuring you. Jack Bresnahan and Ed Clark should be your go to guys for buying a car.

Great experience!

Jannell was a great Ford dealer that helped me when I was in a bad situation with a car that kept giving me trouble. They worked hard and tirelessly to get me what I wanted and made me a very happy, loyal customer. They take into consideration what you need and want and give you the best options. They don't pressure you to make a deal and are very patient and kind. I love Jannell and would always go back to them for all my cars.

Great experience

The sales professional, Michael J Kinney, and the dealership made every effort to get me the best incentives possible when I decided to lease my 2016 Ford Fusion Energi. They went over ALL pros and cons for purchasing versus leasing. I was treated with respect and not pressured to go one way or the other. The facts were there and the decision was mine. I highly recommend Jannell Ford of Hanover for your automobile purchasing/leasing needs.

No Hassles, Honest Up Front Pricing

I had the best experience with Michael J. Kinney, Sales Professional at Jannell. He is super friendly and very knowlegable of all their vehicles. I highly recommend this dealership, and Michael, for your next automobile purchasing or leasing needs.

Just an awesome experience.

I just purchased a 2016 Ford Fusion Hybrid from Michael Kinney at Jannell. Mike is a very nice gentleman and very courteous. Mike and I worked closely together in getting the deal that I wanted and is very knowledgeable. I would say Mike is the best salesman I have worked with. I would give Michael all "A's" across the board.

Great experience

Bought an F-250. Mike Kinney waa great. A true gentleman. No high pressure. Just wanted to match me with what I wanted. Truck has been great.

thank you.

The Jannell team is highly professional. Ed, Joe Janice and Joanne were wonderful to work with and as importantly they worked well together. this is the first time in 16 years that I will not be driving a jeep. The trade in for my 1997 Jeep was more than fair. Finally, Jannell Ford is a class act.

The deal was fair and I liked the people and the operation.

I traded a 16 year old BMW touring wagon which I babied for 10 years for 1 year old FORD. I intend to keep the FORD for a long time.

Quickest Buy in the East

After searching for a specific combination of Colors and options I finally found a suitable match on line through Janice Loud. She was very prompt with her on line responses, and even pitched in taking messages to Joanne for me to expedite the vehicles licensing when my Insurance company dated the RMV 1 stamp incorrectly.Charles Williams was my Sales rep and quickly realized that I knew what I wanted and had already found it so he just concentrated on completing the purchase for me. I first walked in at 4pm on Memorial Day {Monday) and within 24 hours I was back and on my way home with the vehivce

Wonderful Experience

My husband and I are completely satisfied with our experience with Jannell Ford. Michael Kinney did everything he could to make sure we were not only happy with our new Explorer but that it was exactly what we wanted. He was very patient with us, especially on Memorial Day weekend! We would recommend Jannell Ford to anyone we know wanting to lease or buy a car and we will definitely work with the team there again in the future!

If you're tired of the Mega Dealers go to Jannell

I initially went to Jannell to learn about options for my son. I was up front with Joe Daddio and told him I was just trying to learn. He spent an hour with me sharing valuable knowledge. When I went looking a new Explorer he questioned what I was looking for, and then directed me to a used car which not only had everything I could possible want, but saved me a lot of money. When it came time to finance I told him I preferred to work with my own bank. Taking his advice, he introduced me to Joanne who found me an even better deal. Don't waste your time with mega dealers. You know the ones I mean: "we pay cash so our costs are less, " "we have every dealership you want so we can give better trades". Just go see Joe at Jannell

Pleasant Experience

Purchased 2016 Escape from this dealership in a comfortable no pressure environment. Would definitely recommend this dealership to others. Paperwork was quick and easy and car features were thoroughly explained.

Great customer service

Mike met us at the door, he was friendly, not pushy, and answered all our questions, the Car was ready and delivered faster than we expected, it was a great experience

Used car purchase

No sales pressure, good prices comparable to other dealerships for same model car and mileage. Happy with dealership! Nice salesman, good warranty-Ford certified used car, car cleaned and registered for pick-up in a couple of days.

Jack Bresnahan and the whole crew were so kind

As a recent buyer I was so happy with the deal made.I drove the truck home on the same day with a remarkable fair trade value.The transaction was quick and easy on such a unique vehicle.Thanks to Alex and Jack and crew for making this experience remembberable!

I'm definitely a Raving Fan!

Purchased a 2016 Fusion Titanium from this dealership. I would highly recommend Jannell for anyone looking to purchase a Ford dealership. There was absolutely NO high pressure, lies or hidden anything. The purchase process was easy and our salesperson Charlie was knowledgeable about his product and answered all of our questions. The sales manager Eddie was a pleasure to deal with and Joanne in financing made all the paperwork quick and easy. I was impressed with how professionally Charlie reviewed the vehicle when we took delivery. He ensured we were comfortable with all of the features of our new automobile.

Job well done.

I usually feel sick when I go to a car dealership. Not so at Jannell. From the moment I started dealing with Joe, the attitude was not "what do I have to do I get you in this truck" but instead "how can we serve you". Everyone went the extra mile to make me, my wife, and even my son comfortable around the process. Even though I was prepared to buy a truck off the lot without navigation, Jay overheard me talking to Joe and right away found one for me at another dealership with what I wanted. He didn't have to do that and I wouldn't have known. Kathy was a true professional to deal with as well. Thanks to the team for all of your efforts.

THIS IS MY FOURTH TRUCK I HAVE BOUGHT WITH THEM

THIS IS MY FOURTH TRUCK I BOUGHT AT JANNELLE AND I ONLY DEAL WITH BILL PELLAGRINI AND I LOVE SEAN IN SERVICE. I WOULD RECOMMEND THIS DEALERSHIP EVERYDAY OF THE WEEK

Fast, experienced service with good people.

Good, fast and professional service with friendly people. They were willing to work within my budget and make me feel comfortable with my purchase as well as helping me close the deal quickly.

Service Dept. has been outstanding!

Jannell's service department has been excellent!. Extremely efficient, fast turnarounds and great communication. Fees have been very reasonable. It's refreshing to not be pressured into services that may not be totally necessary. When you check-in/check-out, you are treated with respect and they go above and beyond to answer your questions and address any of my concerns about my vehicle. Shawn in service has been great. Love the e-mail communication as well.

A Pleasant Experience

The person I dealt with at this dealership was not pushy or overbearing. He listened to my needs and helped me feel comfortable with my decisions. The same goes for the finance person, she helped to make it a very easy transaction. I would definitely recommend them to my friends.

Thnaks Ed Clark and Bill Roderick

I contacted Jannell Ford after my 85 year old mother had turned in a leased vehicle and purchased another 3 year lease on a new Ford Focus. There was some minor damage to the front end of the vehicle in which she turned in. Ford sent a bill for the damage in excess of $800. I spoke with Ed Clarke who was very helpful in helping us contact the necessary people to speak with. To make a long story longer, both Ed Clark and the General Manager of Jannell Ford looked the matter for us for several days. Thanks to their professionalism and assistance we did not have to remit a payment for the minor damage. Greatly appreciated. We would definitely recommend Ed Clark and Jannell Ford to our friends and family.

Great Service!

I took my Ford Fiesta here recently for its 30,000 mile service. Shawn Hillegass served as my service liaison. He was fantastic! He greeted me kindly at the door, gave me updates, and just generally took care of everything for me. He is a true professional. They serviced the car while I waited, in slightly under the promised time (2 hours). They have a great waiting area--with tea/coffee/cakes! Generally it was a very comfortable experience.

Service

Great Service as always!!! Shawn was extremely helpful and kept me updated throughout my waiting time. I would recommend Jannell Ford to everyone. I couldn't be happier with the service

Sales process easy, registration/delivery process difficult

Overall we are satisfied with our purchase from Janell Ford. Our salesman, Evan Hagan, was pleasant, knowledgeable, and easy to work with. The purchasing process went smoothly. The registration process, however, was very frustrating. We live out of state which contributed to the issues. The manager has reached out to us regarding our disappointment. If you live in state, I'd recommend this dealership as the sales staff are great.

Great truck buying experience

Went to Jannell to test drive used F-150. The truck was accurately described on website. We were pleased to not be dealing with the "bate and switch" tactics we had experienced at a dealer in Foxboro. Charlie was our salesman and he was laid back and was able to break down pricing and financing quickly and fairly.Joanne handled financing, she made sure to find is the best rate and was transparent about the whole process.Management was hands on and very friendly. Made us feel appreciated as customers This was hands down the fastest turn around on purchasing a vehicle we have ever had. We had the truck home in less than 24 hours.Will return for our next truck purchase.

Jannell continues to Excell

My first car was a new 1968 Ford Mustang convertible and since then I've purchased a total of 8 Ford and Lincoln, Mercury cars and trucks both new and used at Jannell Ford and elsewhere. I've now been a customer at Jannell Ford for more than 30 years and although some of the names and faces have changed, welcome aboard Dina, the services provided continues to satisfy my needs... Bigger isn't always better. Dina was very efficient, knowledgeable and helpful through this sale. Would recommend her as a sales person to friends. She is an asset to the Jannell team!

Great Service

When your vehicle has a problem, a quick response to identify and correct the issue is a must. That is what I have experienced at Jannell. Shawn is very friendly and focused on getting your vehicle back to you quickly, repaired and ready to go.

needed a new car for a traveling student

Stopped in to see Eddie Clark about a new car, started to talk to Jack Bresnahan. Between Eddie and Jack we decided on a Escape, they told me what they had, I told them what I wanted, no pressure from ether of them. We struck a deal, shook hands, and the rest is history. It was the easiest car purchase that I ever made. Kathy Mulvehill did all the paper work and the deal was done. It was a great experience. Thank you for just being real people and not someone just looking to make a sale. I will purchase my next vehicle from them. Thank you again, Jon Winslow

Service with a smile!!!

My car is now 10 years old and runs like a top. The only people that touch it are the ones in the Service Department at Jannell Ford.

Used car purchase

This was my wife and i first experience with buying a car from Jannell Ford and what a great experience that was . Our salesman Steve Gorman was great for us . Wish there were more salesman like him !!! He went out of his way to make this used car purchase work for us . If the time comes we wouldn't hessitate to buy another vehicle from this dealership .

Excellent Service!

I bought my Explorer just under a year ago and have been taking it to Jannell for it's regular service and couldn't be more pleased! They have taken great care of the car, and us, as well. Any issue/question I have had was addressed immediately and within the time frame I needed. Five stars for them!

Great Experience

Buying a car is rarely a great experience however working with Eddie Clark and Joe Daddio at Jannell Ford of Hanover, MA proved to be the exception. The entire experience was truly exceptional. Eddie and Joe were very helpful, never pushy and helped make me feel confident in my purchase. I will absolutely refer my close friends to Jannell Ford of Hanover MA and will be a repeat customer.

Employees in Service Dept are outstanding

I regularly have my Explorer serviced at Jannell. The one time I needed to come back for a recurring problem, they were very thorough in determining the issue and worked hard to fix it. I was very pleased!

Highly Recommend

Purchased my first Ford Explorer at Jannell Ford with Steve Gorman. I highly recommend them. Our experience was stress free and the financing went very smoothly. Steve made sure all our needs were taken care of and he even came in on his day off to make sure we were satisfied! Thanks Steve for making this experience stress free!

My experience bying a car at Jannell Ford

My experience with Jason Lehner, he was a very professional sales manager. He was very informative and knowledgable. And answered all my questions. I was treated with respect and kindness. I would definitely recommended Jason and Jannell Ford to my family and friends.

This is the third Vehicle I've purchased from Jannell

I will come back again and again. I have already recommended Jannell to family and friend. It is the second time I've worked with Charlie Williams, and he is just great. He gave me time to figure out what the best option was for me, and I really appreciated his kindness and patience. Janice Loud kept in touch with me by email to answer questions while I was trying to make a decision. Joanne Hudson was a huge help in making my financial arrangements. Definitely "white glove/five star" treatment by all.

A+++ Service all around

My lease was coming due and I knew I wanted another Ford Escape. In 2013 I went to Jannell and was treated wonderfully. I had my maintenance done there the entire lease and always had a great experience. So I knew I only wanted to go there. Jack Bresnahan, my sales guy, found what I was looking for in a day and the deal was closed that night. Joanne Hudson, the business manager, was great covering all the financial aspects and had me laughing the whole time. When I went to pick new Ford Escape Eddie Clark, the sales manager, was awesome. There was a minor detail that needed to be addressed on my terminating lease. Eddie and his team not only solved the issue, they do very generously. I would never think of going any where else for my car needs. Eddie, Jack and Joanne were fantastic, as I'm sure all of the employees of Jannell Ford are.

Great experience!

Hi everyone, I just bought a new 2015 F150 lariat FX4 and boy do I love it!!! I dealt with Michael Kinney, what a great salesman. He was very nice and paid attention to detail and was not pushy!!!!

All expectations met!

Came to Jannell not expecting to purchase a car, but when I test drove rhe Edge at Evan's suggestion I was sold. Such a nice car for my needs. Great experience at Jannell Ford. Thank you.

Great experience, even though we didn't buy....yet.

We went in hoping to trade in our 2013 Explorer on a 2016 Expedition. At first we were alarmed at the low trade in offer. They produced an auto check report that showed the Explorer had been in 2 accidents before we bought it as a CPO vehicle. They took the time to demonstrate to us how the accidents hurt the value, and that due to worn tires and other issues, dealership 1 shouldn't have sold it as a CPO vehicle. We can't expect them to absorb the loss we took as a result of dealership 1's apparent dishonesty. They also took the time to show us a used alternative that would have helped ease our burden getting out of the Explorer. They were sympathetic to our situation.

great sales rep!!!!

Great experience, got exactly what I wanted, the sales rep Vito Umbro was amazing and catered to my every need.

Purchasing my New Ford Focus!

Always an amazing experience !! I Love Jannell Ford and recommend it to everyone looking for a new car!! An amazing service department as well! Always a pleasure!!

Always the Best

My latest experience with my car being serviced for a recall was superb. Always the nicest people at the service desk I can't say enough about Jannell. Excellent - would recommend (and do) to anyone.

Great Service

I didn't buy my 2013 Taurus here at Jannell Ford but have been coming here for all service. Because of the great service and the great people, I will certainly buy my next new car here.

Always done right the first time

Friendly, knowledgeable and all ways get the job done right the first time. I have all my service done here and have never had anything but a great experience.

Good Experience!

I had a good experience at Jannell Ford in Hanover. There was no waiting around like other dealerships i visited. Mike Kinney was nice, understanding and answered my questions.

Great Experience , quick and easy

They were willing to work with me on my price. Got everything accomplished in less than two days\. Went out of there way after the fact to follow up

Great experience

I highly recommend Jannell Ford of Hanover. The sales staff was very friendly and accommodating. They were happy to answer any questions I had. It was a comfortable atmosphere... Not high pressure selling that I've experienced at other dealerships.

Stress Free Experience

Bought a used SUV. Highly recommend Stephen Gorman in sales and Joanne in finance both made the experience stress free. Am extremely happy with my purchase. Everyone was very welcoming and the waiting area was very comfortable. Was surprised at how quickly and smoothly the process went. Would definitely recommend to anyone seeking a vehicle.

Fair and Professional

Bought a used car from them. Overall experience was excellent. Deal was fair. All staff members were friendly and professional. Dealership its self was very clean.

Very professional personal to do business with.

Our salesperson Jack Bresnahan and sales manager Ed Clark put in a top notch effort to find our dream vehicle. Thank you gentlemen for your help.

Positive Sales Experience

The sales people were very helpful, courteous, and interested in helping me get the car I was looking for.

Will return to buy next car

We had such a positive experience at Jannell Ford with Dennis. We went in just to look and drove away with a new car. What is usually a stressful situation ( negotiating a car ) was made very simple with the team at Jannell. We will definitely return to purchase our next car!!! **** They are pet friendly and let us bring our puppy into the show room

Purchased a vehicle

Best experience ever. Was a quick and seamless transaction. Vito was the friendliest, most professional and easiest salesman to talk to.....and was a pleasure to deal with. Joanne in finance.....the best! She was very honest, accommodating and wanted to get us the best % rate for what we could afford......and she did! The sales manager Eddie has the best personality and helped us out with the price of the vehicle! I will and would recommend Jannell Ford to anyone and everyone. Thank you so much for everything Jannell!

Great service, Easy & fast buying process

Great knowledgeable staff. Especially Michael Kinney who, made buying a new Escape with two small children as painless as possible.

Quick and smooth process!!

Our sales person was Vito Umbro, he was a great help! No hassles and did not force a vehicle on us! He asked what we wanted and gave us what we wanted..for the price we wanted to pay.... End of story! I would recommend anyone to buy from jannell ford! Go see Vito!

Excellent Dealership!

Just purchased a used Ford Explorer. Incredible, no stress, experience! After dealing with high pressure sales tactics at some of the other local dealerships, I stopped in at Jannell. Glad I did. The salesman, Scott Ruisi, was excellent. He was patient, knowledgeable and not pushy. Although I was undecided about what to buy, Scott kept in touch with me and I came back multiple times to drive cars. Each time I returned, the customer service I received from Scott was great. He patiently answered my questions and test drove more cars with me while making me feel like the most valued customer. During the purchase and delivery, he followed through on every little detail. I am very happy with the car and the service I received. The sales manager Eddie Clark was also great and ultimately negotiated what I thought was a really fair deal. Everyone from sales to the finance team made me feel important. If you are looking for a vehicle, I highly recommend that you give Scott a call he truly cares that you get the right car and are a satisfied customer. Jannell is a first class dealership!

Excellent service, clean environment

Evan Haggen the commercial specialist went above and beyond and exceeded all my expectations. I would highly recommend him and Janell ford.

Love my Ford Fusion

Thanks Evan for helping me get a new Ford Fusion today. Can't wait to pick it up!

2015 F-550 Dump

Working with Evan Hagan on purchasing the 2015 F550 for my business was simple and painless! Evan was great to work with, he was polite, thorough and very helpful. My experience was great and I look forward to doing further business in the future.

Overall - New 2015 Ford Edge

Overall - excellent dealership to deal and work with. I owned a 2003 Ford Expedition (purchased brand new) and loved that truck. Unfortunately 13 years later it was time for a new one. The need for a family truck was no longer and my husband feel in love with the Ford Edge. We went to many local Ford Dealerships and found Jannell entire staff the most friendly and welcoming..especially Vito Umbero and Eddie Clarke. We purchased a 2015 Ford Edge and everyone in that dealership understood and walked me through the very emotional process - I can't tell you how much I appreciated that. The staff in the Finance Department was wonderful and worked to get us the best deal. The Service Department was great - a small part needed to by replaced and we were in and out in no time. It is truly a family orientated dealership. One that I'm very happy to have joined.

A painless new car purchase

The people were very helpful and friendly. Everyone from top to bottom treated us like our business was important to them. Will absolutely recommend to anyone looking for a car.

Two great cars within 6 months

In September my wife bought a used Escape. After purchasing the car, we discovered one issue which Jannell immediately addressed to our satisfaction. The more I drove the Escape, the more I liked the size and performance of the car. I began watching Janell's website and last week purchased my own pre-owned Escape. Our sales rep, Vito Umbro, was very easy to deal with.

2016 Explorer!

The process of leasing my new 2016 Ford Explorer was absolutely fantastic at Jannell Ford! The sales consultant, Joe Daddio, was absolutely one of the most genuine, intelligent, caring, and friendly people I've ever had the pleasure of working with. He made me feel comfortable and welcome in the dealership, educated me on the product, and answered any questions that came up. He kept me informed and showed that he truly cared about my experience throughout every step from test drive to delivery! In addition to Joe I had the pleasure of working with Jason, Evan, and Joanne throughout the process of leasing my amazing new Explorer. Everyone was extremely knowledgeable, friendly, and accommodating which made the daunting task of purchasing a new vehicle absolutely stress free. No dealer around can deliver upon a family oriented and stress free sales environment quite the way Jannell Ford does! Thank you!

Amazing Service!

Our sales rep, Evan Hagan, made our purchasing experience painless and easy. Evan was very thorough and never made us feel pressured. He was attentive, friendly, and made sure to do whatever he could to make sure we were happy and comfortable with what we were purchasing. I highly recommend going to Jannell Ford to lease or purchase your next vehicle!

Stress free experience!

Just leased a new Ford Escape here at Jannell! I will recommend this dealership highly to anyone looking to avoid the anticipated pushy sales tactics usually encountered at car dealers when trying to navigate the process of finding the right fit and the best deal. You will be pleasantly surprised! (Look for sales representative, Joe Daddio. He will see you through all aspects from start to finish. He's very approachable and informative....answering all your questions and concerns).

Great experience and love their hours

Great experience and because they stay open late I was able to go after work with plenty of time to look around and take my time (they even said they would stay open for me). Worked with Michael Kinney and was awfully nice and not pushy at all. When I went to pick up the car he actually sat in car with me to go over most things before I left the lot and I was also introduced to their service center and they seem like they are going to be very helpful if I have questions or issues.

Epic Experience buying a 2016 Explorer!

I made the rounds test driving testing several vehicles in the full-sized SUV category. I had visited another Ford dealer and they told me they had a vehicle in stock that they didn't. I was very disappointed. I decided to give Jannell a shot since they had a similar vehicle on the lot. The experience was fantastic. John Hanson worked with me on the sale and was very friendly and knowledgeable. John and the staff at Jannell really went the extra mile with the negotiation on my trade and financing options. Even with the bitter cold and monsoon rain, John was happy to help. The experience was truly full service. I love the new Explorer and look forward to a continued relationship with Jannell.

Pleasant and personal experience

Charlie was great to work with, as was all the employees we interacted with. The entire process from walking through the door to driving away with our new F-150 was quite pleasant. We'll definitely go back for a second car.

Best place to by a car

I just purchased my second car from Evan at Jannell this weekend. Yet again Evan has gone above and beyond my expectations to meet my price and needs for a car. He is always polite and well spoken and truly cares about providing me with the best deal for my buy. I also love the service provided at Jannell. Shawn take exceptional care of me and my car and when I told him I no longer felt safe in my front wheel drive car and wanted a four wheel drive car, he took the time to show me around the showroom and explain the different models and safety features. He then communicated our whole conversation to Evan so that when I went to purchase the car I wanted everyone was on the same page. Jannell truly works as a team to make sure their customers are satisfied. Its a refreshing dealership experience. Thank guys!

New Purchase

Jannell Ford is by far one of the best dealerships that I have ever done business with. This is my second new car purchase with them. The Sales and Finance team made me feel welcomed and worked extremely hard to get me the best deal.

Great Experience

I'm the type of guy who takes care of my trucks but drives them into the ground. My last F150 had over 250K miles on it and I dreaded parting with it for two reasons 1) I loved my old truck and 2) I don't like dealing with dealerships. The folks at Jannell esp Eddie Clark and Mike Kinney made the experience very easy even though I live a 40 minute drive away. They were fair, honest and accommodating, qualities that are not always easy to find. I highly recommend Jannell Ford and I would go back again.

Great car buying experience

Vito was great to work with. Great experience in buying would recommend to anyone.

Jannell never disappoints!

Myself and my family have been customers of Jannell for years! I just bought my third car from them, a brand new Explorer and the process could not have gone smoother. Evan was great to work with, he is incredibly knowledgable about the vehicle and really takes pride in his work. Car buying can be stressful, but that is the last word I would use to describe my experience at Jannell. They never disappoint!!!

Painless easy and professional

Just a quick review and thank you to everyone at Jannell, top notch experience ask for Evan Hogan very knowledgeable, had great respect for my time and would highly recommend. Thank you all agin!

Very Efficient

I came in with a pretty good idea of what I wanted to buy and what I wanted to spend and they were able to find me the perfect truck for the right price. 2 days later i was driving it off the lot.

Great Deal Great Truck

I had a fantastic experience at Jannell Ford of Hanover. My salesman Vito was very helpful in getting my the deal I was looking for. The dealership was also awesome in getting in and out during the sales period and pickup period of my transaction. I could not be happier with everything from start to finish. I look forward to having my new truck serviced there for regular maintenance work as the service department reputation is also top notch. Keep up the great work. -Joe Lennon

First Ford

Ive always been nervous about searching for a new car in a actual dealership. The first thing that comes to mind when i think of the word dealership would be " sharks", "thieves", and so on. This opinion soon vanished when i met with a sales rep at Jannell Ford of hanover,ma. I was greeted with a warm welcome. They didn't make me feel like i was being attacked or pressured into buying anything. Instead they helped me find the perfect car for my life style. Of course i already did have a couple cars in mind : ) The staff at Jannell were very informative with all there models on the lot. I learned a lot about ford and its history that day while car shopping. When it came time to purchase my new ride they helped me set up a reasonable payment plan for the new car i was going to finance as well as a extended warranty. I left Jannell ford that day feeling confident and satisfied with my service. I will be picking my new car up in the next day!

Helpful and responsive

I was looking for a new F150. They did not have what I wanted in their inventory and searched other dealers to find the truck. They picked the truck up, and had the bed liner and tonneau cover installed as well. The team was proactive, not pushy, and very helpful in the process. We also figured out most of the financing over the phone, so I wasn't at the dealer for an extended time.

Pleasantly surprised

The sales people at Jannell Ford were very helpful with all aspects of my search for a new truck. I felt very comfortable in the no-pressure atmosphere there.

used purchased

i just bought a 2011 gmc acadia here it was the best car buying experience I've ever had they were honest friendly and professional

Excellent used truck buy experience

I purchased a used Ford F-150 from Jannell Ford, who had a great inventory to select from. It was a no pressure environment, and the salesman I worked with, Mike Kinney, was a true professional and wealth of knowledge. I actually believe they gave me a fair value on my trade-in, which I was expecting to take a bath on. I walked in pre-approved for a loan, and they were able to beat my banks rate and spare me a service fee. I'd buy another car from them again, they offer as painless a car-buying experience as I've ever had.

Outstanding Service!

From the moment I walked in to the moment I drove away with my new Ford Escape, the experience was wonderful! Steve Gorman and I hit it off immediately! I felt he was knowledgeable, genuine, and honest. The finance department was able to secure me a better rate than my personal finance company. What a plus!! I would highly recommend Jannell Ford.

2015 F150 Lariat

FAIR DEAL,NO PRESSURE THEY FOUND THE TRUCK I WANTED.I SHOPED AROUND A LOTWENT TO JANNELL TWO DAYS BEFORE CHRISTMAS DROVE MY NEW TRUCK HOME CHRISTMAS EVETHOUSANDS OF DOLLARS LESS THAN ALL THE OTHER DEALERS

What a great experience!

Jannell was very helpful and had great customer service. Michael and Joseph were more than helpful with my car buying experience. Thank you for everything!

Fantastic!

I have purchased six vehicle at this dealer over the years and feel I have always received a fair deal. Very courteous, work very hard to find you exactly what your looking for.

Above and Beyond

Scott made the car buying process very easy and smooth. I requested a few special add-ons and he delivered on every single one. I was not pressured at all and I am very satisfied with my new Explorer. I would highly recommend Jannell and Scott in particular. The serviced dept. has also been great to deal with.

No hassle, In and Out

We knew exactly what we wanted to buy. Scott found us exactly what were looking for. Completing the online credit form really expedited our Explorer purchase. Great experience!!

My sale person was the best

I drove 1hour and30 minutes to look at my truck.love the attention i got from my sale menwi go back in the future.great job Scott and Joanne.

Friendly Sales

Scott was very friendly and never pushed us towards one vehicle over another. Once we had chosen our preferred vehicle, Scott was open to us pursuing a used or new vehicle, whatever would work best based on our finances. Scott provided great advice on what would and wouldn't be worthwhile options for the vehicle based on his experience with young children.

Truck repair

Ron from Jannell Collision in Weymouth is wonderful! He is friendly and very knowledgeable. He did a phenomenal job repairing our truck after a deer rant in front of us. The truck looks brand new thanks to Ron!

Exceptional Service & Knowledgeable

Nice job by Bill(Sales) & Joanne(Finance) described options; no pressure, kind & able to answer all questions. Eddie was great w/ finalizing the deal. Thanks!

Michael J. Kinney-Professional, knowledgeable &friendly.

They were able to get me approved for credit with a less than favorable credit score. My salesman Michael Kinney is very experienced,friendly and knowledgeable. Highly recommend him and Janelle Ford.The finance Mgr Kathy was amazing and got me approved.

A good experience

A very pleasant experience, Scott was patient, informed and very kind. There was no pressure to make a decision right away. A very friendly crew.

Why Go Anywhere Else?

Just bought a new 2016 Ford Explorer from Jack Bresnahan at Jannell Ford in Hanover. There are quite a few Ford dealerships between my house and Jannell Ford but I had a great experience there a couple of years ago so thought I would try them again. I'm very happy that I did. Jack was great and very respectful of my situation (which was getting the most vehicle for my dollar). He worked with me and Jannell's management to get what I believe was a great deal for both of us. The whole experience was stress-free and professional. You can't ask for more from a dealership. My son needs a new F150 and I'll be sending him there. I will go back when it's time to replace my Explorer. Thanks Jack and Jannell Ford!

Quality Service in no time at All

Expert-based service! Super friendly and welcoming! After detailed helpful discussions around my needs, they helped me figure out EXACTLY what model I wanted. I was able to test drive a similar model that day, and received EXACTLY what I wanted the next day for a fair price.

Pressure free Experience

I had purchased a used vehicle from Jannell Ford many years ago and decided to return in September to purchase a new Ford Escape. We browsed the lot and we were greeted by Joe Daddio when we entered the beautiful showroom. We did not make a decision than but waited a bit. Due to unexpected Medical bills we were not able to purchase a new vehicle. Joe made several suggestions and we purchased a used 2013 Ford Focus Hatchback. Joe was professional and knowledgeable and we are so glad that he was our salesperson. I felt that I was disappointing him by not being able to purchase a new vehicle but he was very sensitive to our circumstances and he just wanted us to have the best vehicle possible in our price range.

Overall great experience

We worked with Mike Kenney over at Jannell who was very patient with me. I did not buy on our first trip there because I wanted to shop around. He found the exact car I was looking for (2013 Edge) with all the options and called me as soon as it came on the lot. I purchased the car and love it. It was a great experience!

Excellent customer service

We arrived at Jannell Ford and were met by Vito Umbro. He asked what we were looking for and suggested a vehicle he just got in, and went to get it for us to check out. It was exactly what we were looking for! He told us we could drive it home the same day. they would handle all the paperwork, They called my insurance co. and got my registration changed over. We then met with the Business Manager, Kathy Mulvehill, she took care of all the paperwork and Warranty setup. Both employees were very knowledgeable in their respective fields, extremely friendly, and very efficient at their jobs. It was a GREAT experience!

Fantastic experience!!

Jannell Ford made buying a car a fantastic experience. There was no pressure at all and our salesperson, Evan, was awesome. He was always professional and very courteous. He was extremely knowledgeable about the cars that we were considering and when it came to negotiating he was open and very fair. The finance manager, Joanne, was terrific as well. I would recommend Jannell Ford to my friends and family.

Fantastic Customer Service!!

I just purchased a 2015 Ford Expedition from Jannell Ford. It was a great experience. They really worked with us to make a GREAT deal!!

Fusion deal

Went in for a test drive with no intention of buying. After test drive I was asked to make an offer so I low balled an offer and the haggle began. So with no intention of buying I played the game. My salesmans name was Mike a great person easy to talk to and understood my situation and played along. My credit wasn't great which made my haggle harder but I couldn't walk away from the deal I was offered so I now am a happy owner of a 2014 Ford Fusion hybrid. Thanks to Mike and Joanne.

Both Service and Sales Staff are Excellent & Friendly

Shaon Simpon went above and beyond what any Service Advisor has ever done for any of my vehicles. He was patient trying to find the problem and very courteous.The Retail Sales Manager noticed I was cold, and he gave me a jacket to warm up.Everyone made sure I was in the loop & continuously checked in. This was my first time at this dealership. It was clean & comfortable. I will be a Jannell customer forever!

pleasant and stressless

Walked in and was greeted by Charlie who did not dash out the door beforeI couldn't out the car absolutely no stress. The whole staff was polite and professional.I was impressed I have not bought a car in many years but I still remember badexperiences with each. After past sales and signing on dotted line, I rememberSaying what was I thinkingI did not purchase anything yet but I do feel I will with jannell.

Brand and Dealership Loyalty Earned

Yesterday I expected a brief visit for scheduled maintenance, but it was extended when it turned out my 2011 Fusion SEL needed front brakes. While I had the time, I walked the lot to see what might be there that was newer but low mileage. Back in the Sales Office I sat with Jack Bresnahan to go over options that might allow for a newer SEL and perhaps lower payments. We reviewed new car pricing as well. As we were looking at a few possibilities in the lot, and not finding anything of interest, he ran into a 2015 Fusion Titanium with 23,345 miles the general manager was driving. Within an hour or so the paperwork was done and it was exactly what I was looking for. In the past the numbers didn't allow for the jump, but all of a sudden everything fit and the car is great and is fully loaded; in fact, beyond what I expected. The entire process was nicely handled, including the financing paperwork with Joanne Hudson. Very pleased and only paying about $9.00 a month more for huge upgrade.

Our New Vehicle Purchase

We live on the north shore but were down the south shore visiting friends. We were in an extreme need for a new vehicle. It was a beautiful day so we walked on to the lot at Jannell Ford and were greeted very kindly by Mike. He took the time to show us many pre owned vehicles. We came across a Fusion ( which we had been looking for ). After a test drive and going inside we were greeted by Ed and Kathy the finance manager. I must give an A+ to this dealership for their organization and attention to our needs. We love the vehicle and it also came with a Pre Owned Certified Warranty. We would highly recommend you purchase a vehicle from this dealership if you want excellent customer service. Buying a car can be a highly stressful emotional moment in everyone's life, and the team here at Jannell took the stress out of that, especially Kathy when working the financing out. Thank you all at Jannell ! A+ !!

Love my new Escape

Just purchased a 2015 Escape love everything about it The car I wanted and had to be located but they did it they went above and beyond Vito and Ed Clark were fantastic.

My new vehicle Search

I visited several different dealerships with mixes results. I walked into Jannell Ford and salesman Charlie Williams and sales manager Ed Clark couldn't have made the experience any easier. No high pressure. They treated me like family. I highly recommend this dealership.

let my guard down

very disappointed sales person well lets say he had a problem telling the truth and completely left me hanging couldn't be there to deliver the car to me passed it of to another sales person who just handed me the keys never even called to see if I was happy with my new vehicle but he did call for a document he needed for his dealer incentive and i sent it rite off to him. five weeks now and i still haven't got my registration really?

anyone needing a vehicle should go to Jannell

Just purchased a 2015 truck in less than 2 hours!! Dina Saoud was fantastic and Ed Clark the manager was a pleasure to work with . Even Joanne who handles the financing was great!! This is my dealership from here on out

Excellent experince buying a new car

Just purchased a new Ford Explorer at Jannell Ford in Hanover. The overall experience was outstanding! The sales guy ( Charlie Williams) was extremely helpful & well versed in explaining the details of the vehicle & made the transaction smooth. I also meet with sales manager & general manger thru the process & they where outstanding as well.If you are looking for a very competitive & efficient deal on any type of Ford contact Charlie Williams at Jannell!Richard Walsh

BIG THANK YOU TO JANNELL FOR A JOB WELL DONE

Enjoyed our experience with Sales Consultant, Joe Daddio. He was patient with our questions and no pressure withhis sale. The new building area looks fantastic, as does the garage work area

Two words. Evan Hagan.

I went to Best Chevy, Boch, Prime, Copeland, and Tufankjian. I was not happy with the customer service at all. The prices were good but I felt disrespected and not appreciated. If I was going to give you $30k, you could at least pretend to be grateful. At the very last second I decided to check out Jannell. I walked in and was greeted by Evan Hagan who proceeded to speak with me and not at me. I told him that I had previously owned a F-150 and really wanted to see if I could find one I loved and at a good price. I checked online before I went in and showed the picture on my phone to Evan who thoroughly explained the benefits of this specific truck. He even told me upfront that this truck did not have 4 wheel drive and asked if this was important to me. I never even knew that these trucks came with RWD. We quickly agreed to a price and then moved onto my trade. He walked me through how they evaluate my trade and he even convinced me to not get it detailed before I had it appraised. He told me to save my money. I entered the showroom at 7:40pm Thursday night and agreed to all of the pricing at 9:01 Friday morning. I'm being very honest when I say that Evan Hagen was 99% responsible for me buying from Jannell. I spent a good week trying to get honest quotes and delivery dates from about six other dealerships. Car salesman have a reputation and we all know what it is....whether true or not. This is NOT the case with Evan Hagen. He didn't sell me a car, he helped me purchase what I want. I hope in the future that I will have the opportunity to send friends and relatives to Evan since I know that he will work closely with them and guide them through the car buying process.

Great Service

I took my Fusion in due to a recall. Did not even buy my car at Jannell. Was treated so well, by Tom,Patrick Shaon.

Stressless Purchasing Process

This was our second purchasing experience with Jannell Ford. Jack had helped us with our first purchase at this dealership. So, when we returned looking for a new truck, we were greeted like old friends. We went into this situation with quite a few stipulations on our list. Jack was able to meet all our needs. Although, we were very pleased with the way we were treated with our previous experience, our second shopping excursion was even better. Jack and his team made this a very positive and easy process.

Great Truck

We purchased a Ford F150. Jessica did a great job and was not pushy in her sales pitch like some other dealers/companies we checked out. We love the truck, it has tons of room and amazing features.

peace of mind

we bought a car from colonial ford in Plymouth, had front brake issues within 2 wks of purchase, got that fixed to the tune of $550,,,took the car to my sons wedding in philly, and the back brakes seized, another $600, on the way home we heard noises coming from the rear, we didn't tell the grandkids, so papa and I white knuckled it home the 300+miles home, all the way home scared that something else was going to happened and we would end up dead,,, colonial ford told me it was a preown certified ford car, had a 30 day warranty, and gave me a sticker,it wasn't until talked to dell at colonial ford that I realized that I was a sucker,,,this is the dealership they warn u about, dell was no help, actually insulted, bullied and hung up on me when I called him on sat 6/27 from philly, on the way home I am trying to figure how the heck am I going to solve this mess, well I chose to take that lemon of a car to jannell ford in hanover, so glad I did,,,i asked shawn in the service dept for a diagnostic on the lemon, and lo and behold,,,,2 inner tie rods end were inservicable and the rear differential was leaking beyond limits, I couldn't believe it, we could have had an accident at any second from the moment of purchase, what ifs just kept going on and on in my head, I had made a $20,000 mistake at colonial,,,so, now, I want options, I want out of this lemon and away from anything to do with colonial ford,,,so now I am in jacks hands, what a difference,,,then eddie came into the picture and then joanne, I am now thinking,,,is this team of professionals really working this hard for me,,,YES THEY ARE,,finally I felt safe and secure,,,and in a real preown ford certified car, that had paperwork to prove it, a real warranty not 30days, from shawn in service, to jack and eddie in sales and then joanne in finance,,what an dfference,,,papa and I where treated with respect, this is where we should have gone in the first place,,,and the next time we purchase a car this is the dealership to go to, they are honest and respectful. from stem to stern a real professional dealership where the customers concerns and safety do come first, my car pymt is a bit higher but I could not put a price on peace of mind when safety of ourselves and grandkids are in the car, don't make my mistake, don't white knuckle your driving experience ,,don't go anywhere else,,,go to jannells, they will take good care of you,,,

Customer service is excellent!!!

I went to Jannelle Ford to check out the 2012 Kia Optima sx and after just a few hours it was all mine! They even threw on 4 brand new tires and breaks for me. They definitely make sure their customers get their money's worth. Also, Kam Gales was very helpful throughout the whole purchase.

Awesome Experience!!!!

This was the first time we bought a new car at Jannell Ford. We have bought many new cars in the past and did not have anywhere near the great experience we had with this dealership. We live in Taunton and traveled to Jannell Ford in Hanover because of the great reputation this dealership has. I am a nurse at South Shore Hospital and many of my fellow employees recommended Jannell Ford. Eddie Clark was outstandingl very accommodating and professional. We could not have asked for better. He went above and beyond to help us. Jack and Joanne were great too! Jack was very knowledgeable in the vehicle. He is the best car salesman I have ever had to deal with!!! Joanne also went above and beyond to find us the best interest rate. We really appreciate all their help. We highly recommend this dealership to anyone in the market to buy a new car!!! We will never go to another car dealership other than Jannell Ford in the future. Thank you

Recall Service

I brought my car in for service because I had a recall. The guys were prompt and did a great job.

Excellent service

Jason and Evan went above and beyond to make me feel comfortable and to ensure I had the most affordable car with everything I wanted. I was in and out quickly as well.

service

I had no problems. I brought my C Max in for a customer satisfaction software update. I waited 30 minutes for a shuttle ride to the mall; shopped for an hour and was picked back up. The shuttle driver was very social and pleasant.The only improvement I would recommend would be the service tech to explain exactly what was updated. I wrongly assumed I could find it online so I didn't ask, my fault.P.S. nice new building, need to fix the driveway. :)

Service at Jannell Motors, Hanover, MA

2013 Ford Escape: I hit my passenger side mirror on the side of the garage and broke the glass. I called the service center that afternoon and they ordered a new replacement and said it would be there overnight. I went to Jannell the next day, no appointment, and they got my car in and repaired the broken mirror in 35 mins. I was so happy with the service. I will be back next week for a tune up:)

Quick service

Shaon was very helpful and everything was done quickly, despite dealing with my warranty company over a weekend.

Jannell Ford

Once again everything was top shelf!!!!! I'ts really nice to have something done on your auto and leave with a smile on your face.

Beautiful new Sales and Service facilities.

2005 Lincoln Town Car "The Works" package. Everything went as smoothly as usual. Service writers are very knowledgeable and helpful.

Great sales

Jason was great. Made the car buying experience easy.

service