Jake Sweeney Chrysler Jeep Dodge

Excellent Experience with Dwayne Smith

I bought my son a going away to college car and had the best experience while doing it! The minute we got there Dwayne Smith greeted us with the warmest smile and he treated us as if we were family and it felt good. My son let him know what he liked and we let him know what we wanted for him. Somehow it was like working a miracle but Dwayne made it happen! The whole process went very smooth and he went off to college in a Dodge Dart. Thanks Dwayne!!!

Easy to work with!!!!

I was shopping for a new car. I wanted something sporty but good on gas ( and affordable ). Came across Jake Sweeney Dodge and they had the perfect match... A Dodge Dart!! Gerry Baggs made it very simple to find the perfect car and made it an easy buying experience. Would absolutely go back!! Thanks again love my new car!!!

Best Sales experience ever!!!

I just bought my 2 new Jeep from Ron Daugherty at Jake Sweeney Jeep and was the Best experience ever. He was very professional and no back and forth game. I will refer anyone I know to Ron and the whole staff at Jake Sweeney Jeep in Tri County.

Great for Military

My husband is serving in the Navy and needed a new car. We had dealt with Denny Sunderman before, so he was the first person we called. My husband bought a used Mercedes that was a trade-in earlier in the week - what luck! We got a fantastic price and my husband has a v8... Denny Sunderman and the other guys at Jake Sweeney came through twice for us.

Couldn't ask for more...

We drove up from Louisville to take advantage of a great deal we found online. Myles was our point of contact at the dealership. He made sure everything was ready to go when we got there and also gave my son and I a Jeep hat with our purchase of our new Wrangler. Most dealer are a pain to work with, this really was a great experience. Thanks again!!!

Fantastic, Personable Experience

My husband had previously bought a car from Dennis "Big Daddy" Sunderman. I went to him again for a car for myself. I ended up buying a Kia Soul. It was the quickest and most personable car buying experience I've ever had. We will without a doubt go to him again for the next car we need.

Dwayne Smith was amazing!!!!!

I felt like I was at a loss trying to buy a car. Going to dealership after dealership and dealing with absolute jerks or leaving with the same results of "sorry mam" was becoming very frustrating. Until finally a friend of mine told me to see Dwayne Smith at Jake Sweeney. That day was awesome for me!! Not only did I receive excellent customer service but I drove off the lot in a Dodge Durango!!!! Thank you Dwayne for treating me like a person and not a number. I would most definitely recommend anyone to see Dwayne Smith to get the best car buying experience ever!!!!

Very Good

I was very happy with my purchase from Jake Sweeney Chrysler Jeep. Gerry Baggs my sales rep was really helpful. He tended to make it a more personal experience. He never forgets your name and is always there for you. I have also been pleased was the job the Service Dept. does.

Great dealer experience

Great experience buying a new Jeep. One of the easiest and quickest car buying experiences I have had, highly recommend.

Denny Sunderman is the man

Came away with a hard to find Tank Green Wrangler thanks to Denny, would recommend

Gerry was great!

We went there to "look at" a Jeep Renegade to just get an idea of the comfort, ride and options and ended up driving one home We were met first by another salesman who let us test drive the car and gave us a run down of all the amenities. He then passed us on to Gerry who was the reason we ended up with the car due to his listening to our needs regarding our budget. It was later in the evening, about closing time, and we still needed to go home and get our trade in vehicle. Gerry was there when we returned with everything ready to go and sent us to the finance guy to finish the deal. Gerry made sure we got everything we needed and made me one happy new Jeep owner!

Comfortable Purchase

We just bought our first new car in 11 years. Our salesman Jim made us feel very comfortable with our choice of cars and with our trade in value. He walked us through something we had not did in years and there was absolutely no pressure to buy anything. We are very happy that Jim was the one that took care of us.

Worst service ever!!

Worst experience I have EVER had shopping for a vehicle! First I go to the address on the vehicle listing, only to find that the building was for new car sales only (I wanted a used vehicle). THEN I go to the used vehicle section of the dealership, where I am met by an individual who had only been working there two weeks, as the dealer I was contacted by earlier was making a sale. This in itself was not a big deal, as the newer individual did a great job in showing me the the first vehicle I wanted to see. While I was looking at that vehicle, the dealer I was supposed to see stopped by, said he would be back in a few minutes and told the newer employee to give me a test drive if I wanted one (I didn't as the vehicle smelled like smoke). That's when the fun began, as there were three other vehicles I wanted to see, it took them 20 minutes to figure out that one of them was not available (possibly sold), then I sat waiting for my contact to show up for 45 minutes (never did show), finally I found that the two other vehicles I wanted were 2015 models (even though they were listed on the used car page) and I needed to see ANOTHER facility to get the information on those. Once at the other facility I found out that the two I was interested in were only listed in the price range I was looking at online because they required a number of very precise criteria to be met to qualify for certain rebates! All in all I wasted two hours of my time, saw one vehicle that was scratched up and smelled like a cigarette butt, and found out their price online for the other vehicles was a joke. Avoid this place at all costs if you vaue your time!!

Get Your Durango On! Ask for Mike Sunderman Jr!

Amazing car buying experience. Worked with Mike Sunderman Jr. No hassle and absolutely no pressure. Thanks Jake Sweeney!!!

Jake Sweeney Chrysler Jeep Dodge in Tri County

My personal car buying experience with Jake Sweeney Chrysler Jeep and Dodge was outstanding. Very professional and personalized service. Mike Jr. is a wonderful salesperson to work with, and the management was very accomodating. So many times you feel intimidated by car dealers and their staff, not at Jake Sweeney, very personal and homey. Like Family!

Absolute Worst Customer Service Ever

I wanted to give Zero stars, but 1 star is the lowest allowed. I have bought more than 50 vehicles in the past 25 years and hands down, Jake Sweeney Chrysler Jeep Dodge provided the worst customer service ever. I found the car I wanted on line, a top of the line model with very limited availability. My first call to the dealership went unanswered. My 2nd call was met with a promise to call back. Didnt happen. 3 more calls with messages went unanswered. Obviously this is a very special car to put up with such blatant poor service. I went out to the lot to see the car and I was put back with the guy Gerry Baggs, who never returned my calls! Really! So I bought the car and it was handed over to me with dried wax goo along the front edge of the hood and in the cracks of the moon roof and a dirty floor mat on the drivers side. They could only find 1 of the 2 sets of keys (they did deliver the 2nd set 2 days later). 2 or 3 days after purchase, they came back to me requiring additional financial information or they couldnt give me the title. Really! After purchase I started looking into making sure the paint has a quality protection. Sweeney puts Sweeny Shield on every car at a cost of $700 to the buyer. They provide Zero information on what this is. Multiple calls went unanswered and without return calls. When I did finally get to talk with someone, the only info I get is that it is a great product but not what kind product it is or from what source, in order to be able to determine compatibility with other products. They promised to call back with more information, but it didnt happen. Again after multiple calls, I finally talk with someone who tells me again what a great product it is but nothing about it and after some discussion he directs me to an internet site that he thinks is related to their product. We both go on the site where we are told that no information is available. He then tells me to look at the papers I received when I bought the car because everything is in there! The papers state that Sweeney Shield is a product of Par Financial Services, Inc. a bank, and again, Zero information on the product. I called Par Financial Services and after being on hold for a long time while they tried to find someone who knew something about it, I was told that she was pretty sure they had nothing to do with it other than being the banker and that they would have someone call me. I asked who and was told someone from the dealership! Really! I related that I had already tried them multiple times and that I was anxiously awaiting a call. Eventually someone did call with a modicum of relevant information. 22 days after purchasing the car, and 24 or 25 days after leaving a message for a salesman, a salesman did call me back to try to sell me a car! Really! Finally, to round out this horror story, my financing papers were screwed up so that I receive threatening mail from the loan company and I had to spend 2 hours of my time straightening out the mess. I love my car but I will never buy there again. I will likely buy more dodge vehicles in the next 6 months but not from this dealership. Run screaming from this dealership.

Do your homework

Went up to the dealership to talk to a mutual friend about getting a car. We automatically saw what we liked and were negotiating the price. When I asked him to give me his best price (considering he would give us nothing but the best since he knew us) he suggested just leasing another car. I was never told the price and it didn't seem like they wanted to work with me at all. I left my number and he insured me that he would call back. I never heard anything until I called him to ask what was going on. And even then I was still getting the run around. At one point though I called and got another salesman on the phone and told him the car that I wanted and what the price was and he told right then and there that he would take 3000 off the asking price. Where is the loyalty that Jake Sweeney is suppose provide? Services sucks too because it takes them 3hours to do an oil change and if you're not waiting for that then they are trying to buy back your car while you wait. Show some respect and LISTEN to your customers. Whatever gimmicks you want to pull you live with on your conscience but do not treat your customers like we're idiots. I refuse to do business with them anymore.

Poor Service & Exhorbitant quote for repair

I had an unfortunate experience with my Jeep automatic transmission that requires I replace it. My issue with Jake Sweeney is not that I need to replace the transmission, but it took them a week to come to that conclusion with my car sitting in their shop. I lost the use of my car and the opportunity to have it fixed within that same amount of time because they failed to act with any sense of urgency. Quite the opposite, the service manager couldn't have moved slower. I got an exorbitant quote for a remanufactured transmission with a minimal warranty compared to other shops in Cincinnati. He estimated it high because he had no idea what was wrong until they opened it up. Yet, in the next sentence he charged me $100 for diagnostic services. Huh??? All he did was run the fault codes with his hand held diagnostic tool when I arrived with the Jeep! He claimed the car had instrumentation tied to it that needed to be removed before it could be towed out to another shop for the repair. I was there in less than 10 minutes and found no instrumentation on the car. Hint: That's because there never was any instrumentation used on the car and that's why they have no idea what is wrong with the transmission. Bottom line: Slow and unresponsive service personnel, double talk, and exorbitant quotes. I would avoid this service center!

Myles was excellent!

I was shopping for 6 weeks for a 2 0 13 dodge 3500 ram truck and wasn't having much luck finding what I was looking for. Myles found the truck for me in 2 days and brought to the dealership. It was just what I wanted!!! I love my new truck!

Thanks!

I have bought many cars over the years. Denny Sunderman was/is the best salesman I have ever dealt with. Everyone there is outgoing and friendly from the receptionist to the sales people to the finance people. I got a great deal on my Grand Cherokee and I will be back when the wife is ready. Thanks Denny "Big Dog" Sunderman!

very helpful and efficient

I was simply inquiring about pricing on a new car and the trade-in value of my current vehicle. I sent in my request for the information online and the response was very timely and informative. I decided not to go forward with the purchase but it is no way a reflection on the dealership .

Easy Peasy

Besides the receptionist area being a bit too "casual" and inattentive. We were plesantly suprised by the car deal. We arrived about 6 on a Tuesday evening and were home by 8:30 with our 2012 Jeep Wrangler. We even went to dinner! Charlie, Todd and Gary did an excellent job working with us to get us in the Jeep! Additionally, we added a tow hitch and side rails and those had to be ordered. The parts showed up the next day and service installed them. We are very happy customers and will be back when it is time to trade in the Toyota.

Worth the 2 day wait

My wife and I went there saturday 9/22/12 hoping we would of got it that day but its not the dealer's fault it was the banks fault.Jake Sweeney Chrysler-Dodge has a excellent service all round and they make you feel welcome and comfortable.I wouldn't hesistate to go back to them to buy another car.now if you all excuse me I have a 2009 Ford Fusion to drive lol.

Help Finding that specific Truck!

I would deal with them again and again... Courteous and Understanding business men, even when I was unable to find the exact used Dakota I wanted here, but will stay in contact with the Internet sales team.