Jake Sweeney Chevrolet

Amazing!!!!

Yesterday I had the privilege of purchasing my second card from Jake Sweeny Chevrolet. My sales person Darryl was amazing. He listened to what I wanted and on my test drive he took the time out to explain all the features that came with the car and answered any questions I had. He made sure I was set to go with a full tank of gas and a fresh car wash and detail. I could not have asked for a better experience. Thanks Darryl , thanks Chevy team!!!

Proffessional and efficient.

Leonard worked with me over email, and in person to get me financed for the car I had been looking for. He was able to work with my credit and got everything done fast!

Friendly and easy

I expected to have to really haggle to get the price I wanted on a new Cruze but Darryl and the team listened and really worked with me. It was a little busy for a Saturday but someone was always available for questions and to check how I was doing.

Great experience

Great experience at Jake Sweeney Chevrolet. Best crew in auto sales. Everyone was quick to assist and accommodate. This car buying experience was fun, fast, and easy. I highly recommend.

Are experience at Jake Sweeney was really really great

We would recommend Derrick to anyone and everyone we had a great experience getting a car from Derrick we had went to other place and they didn't want to help us or anything and when we went to Jake Sweeney I thought that they was going to do the same but Derrick helped us as much as he could and they we're so nice and sweet and we really appreciate it thank u so much Derrick and Jake Sweeney we really really appreciate it and if we could give more then five stars we would

Amazing

As a first time buyer I Had a great experience with Vince as a salesman. He Worked hard to get me in the car of my dreams.

Completely satisfied

I went into Jake Sweeney looking to trade in my car and hopefully finding a nice used car. Marcus was very helpful and went above and beyond to make sure that I had what I wanted and also took the time to show me multiple cars and the features. Marcus also made sure that the price was very reasonable as well. My experience was amazing! I'm completely satisfied with my experience because of Marcus! Such an amazing person. Thanks Marcus! Will definitely come back!

Best of the Best

I went into Jake Sweeney in desperate need of a car. I was open to anything as long as it was safe and could get me from point A to point B. I had an appointment with Marcus and he went above and beyond to help me out. Not only was Marcus able to help me out, but I drove away in a brand new 2017 Chevrolet Sonic. Thank you to Marcus and Jake Sweeney Chevrolet for such a great experience!

Used Car Sale went Swimmingly

Worked with Daniel Gomez out of the internet department. No funny business, was transparent with the sales process and explanation. I have been burned before by surreptitious sales man, parading around as charlatan customer service reps when, in reality, they were more akin to a tapeworm; looking to leach off of you and your hard earned cash. Daniel did not do that; he spent several days working with me on choosing a car, remained patient, and was willing to have me back at different times, week days and weekends. No matter who you are you will likely feel fleeced when leaving a car dealership. That might be up there as an inevitability along with death and taxes. The highest praise I can heap upon Daniel, however, is that he made the process feel like a fair transaction and never once pushed or pulled me in any direction I was clearly unwilling to go in.TL;DR: Good dude, would go again

No Nonsense Sales Deal

Worked with Daniel Gomez out of the internet department. No funny business, was transparent with the sales process and explanation. I have been burned before by surreptitious sales man, parading around as charlatan customer service reps when, in reality, they were more akin to a tapeworm; looking to leach off of you and your hard earned cash. Daniel did not do that; he spent several days working with me on choosing a car, remained patient, and was willing to have me back at different times, week days and weekends. No matter who you are you will likely feel fleeced when leaving a car dealership. That might be up there as an inevitability along with death and taxes. The highest praise I can heap upon Daniel, however, is that he made the process feel like a fair transaction and never once pushed or pulled me in any direction I was clearly unwilling to go in.TL;DR: Good dude, would go again

Top knock customer service

Darryl was great! Very attentive and responsive. We are needy customers and he was on it every step of the way! He followed up regularly to make sure we had all the information we needed to purchase our 2016 suburban.

Amazing customer service.

I began looking for a new vehicle some time ago, me and my girlfriend were in the need for a bigger vehicle as well as something a little more comfortable. She has been in and out of the hospital and it depleted my savings. They were with me every step of the way to find a car I could afford as well as asking about her situation. Can not recommend a better place to go if you need a car.

Great professional service!

Darryl took care of me very well when i recently bought my 2011 Nissan Juke. The professionalism from him and the other staff at Jake Sweeney made sure that I will buy from them again and reccommend them to friends and family! He was courteous and answered all of my questions to meet my needs.

My best dealership experience ever

Couldn't have been any more pleased with my salesman Gary Reed, felt like I have been a long time customer of Jake Sweeney, the financing department was also top notch

buying a new truck

My experience with Darrin was pleasant, engaging and respect. Darrin showed interest in me as a person, with compassion and very knowledgeable. Darrin is a servant and has the customers best interest. Much success to Darrin and Jakesweeney.Williie Rogers

Couldn't be happier!

I was met right away by Gary Reed. He asked me what I wanted and actually listened to me. It was a great experience, never did I feel pressured or not important.

Purchase of a Vehicle

Gary Reed assisted my wife and I in identifying a new suburban that met our requirements. We had a good experience in working with Gary.

Wonderful Experience

Dante Hendley worked all day to make sure I walked away with a wonderful vehicle for me and my family. The process was long but the experience was wonderful. Thank you.

Amazing Experience

Dante Hendley worked all day to make sure I walked away with a wonderful vehicle for me and my family. The process was long but the experience was wonderful.

Complacent Dealership, Lazy Sales People - Buy Elsewhere!!

My experience with Gary Reed - Salesman at Jake Sweeney Chevrolet, Cincinnati, Ohio As we discussed in our original call, you act like selling a $90k+ car is not a priority? This was demonstrated again in your effort to have me figure out my own deal on the car. I have bought multiple new cars including from (Mercedes, Audi, BMW, Bentley, Cadillac, Lexus, etc) many have exceeded the cost of this car in the past. Sometimes financed and sometimes in cash. EVERY salesperson walks into their finance manager, he/she plugs in the numbers and it adds up everything and they put in the term and interest rate based on the app, print it out, and the client can make a decision. This is how cars and deals are made. It would seem you need to be taught this by someone. Further, you are advertising this car as NEW, 4000 miles is not new, it is now used. Then your dealership pulls a bate and switch on a car when you tell me deep in the deal, that the staff has been "driving it around". Do you not think this was an important detail to share in an initial call? Thou, I recall I did have to wait nearly 10 minutes for your to figure out if you even owned the vehicle you were advertising nationally. I am guessing everyone that is interest is this car (2016 Corvette Z06 Convert 3LZ) may be as frustrated with the lack of effort as I am. In my opinion, no one will show up at your dealership to buy, you will need to further lower the price and loose money on this unit to sell it this fall. This is required to compensate a buyer for the lack of service they will receive from the sub par sales person.I am not intersted in pursuing this car with you, or your complacent dealership. Soon to be Corvette Z06 Owner, elsewhere. David Minneapolis

2016 Chevy equinox

Friendly sales associate. Got the job done! Pleasure buying from jake sweeny automotive. Would recommend to friends and family. And will come back to this dealership.

Fabulous!!

We went in and worked with Jerrell Jordan and were completely satisfied with our visit! Jerrell was amazing and put us in a car that we could afford and rely on. It was nice to see someone that truly enjoyed their job and smiled through and through. We are thankful for all of your help Jerrell!!

Best car buying experience of my life!

I live in Omaha, NE and got on a plane with a one way ticket to purchase a used vehicle from Jake Sweeney Chevy. That's how good the price and service was! Dave Shelton was amazing from the start. Even offered to pick me up at the airport to make sure the deal got done. No hassle, no surprise charges...just a fantastic experience. In an out in under 2 hours with the car of my dreams. Thanks!

I love my Malibu!

I love my new car and it's everything I wanted. I want to thank Tyreese Lewis who not only made our car shopping experience stress free but went above and beyond to make sure we were happy and all of our questions were answered. He was patient, friendly, honest, and made the whole experience fun. Thank you again Ty! And we will definitely be sending any family and friends to go see him if they are looking for a new Chevy, because I know he will take good care of them!

Love my new Malibu

I love my new car and it's everything I wanted. I want to thank Tyreese Lewis who not only made our car shopping experience stress free but went above and beyond to make sure we were happy and all of our questions were answered. He was patient, friendly, honest, and made the whole experience fun. Thank you again Ty! And we will definitely be sending any family and friends to go see him if they are looking for a new Chevy, because I know he will take good care of them!

Best car buying experience of my life!

I live in Omaha, NE and got on a plane with a one way ticket to purchase a used vehicle from Jake Sweeney Chevy. That's how good the price and service was! Dave Shelton was amazing from the start. Even offered to pick me up at the airport to make sure the deal got done. No hassle, no surprise charges...just a fantastic experience. In an out in under 2 hours with the car of my dreams. Thanks!

Wonderful

This is the first time buying a car alone and Chris Angeloff was very kind and patient with me. There was no high pressure. I had time to think. He answered every question so I understood all my options. I bought a GMC Acadia and couldn't be happier. He new me better than I did!

Engaging

Gary is a knowledgeable, friendly and helpful salesman who goes above and beyond to make sure the customers needs are met. He is always on top of his game!

Over the top service!

Marcus went above & beyond to get me in the brand new Chevy Cruze! He was recommended by a friend of mine. He exceeded my expectations! Great job to all who assisted me in obtaining my new car at Jake Sweeney in Springdale Ohio!!Thank you again!!

My Experience

Mr. Reed is by far the most helpful and informative representative I have ever dealt with. He is always on the ball, and trying to find the better deal for you. Gary always strives to make and keep his customers pleased. With his wonderful personality he is a totally joy to work with. I wish him many great vibes in his career at the dealership!

Long process, but I believe the deal was good.

Working with Gary was great. I never felt that he was slippery or hiding anything from me. He worked with me to find a vehicle in my budget. I would recommend working with him when you go in. Area for growth - Financing. Actually getting in the door to talk with someone is a lengthy process. Could have been my anxiousness that made it feel like I waited forever though. I believe the wait was around 45 min. Once in the door though, the rep was knowledgable and provided great service. I originally started at McCluskey and am glad I finished here.

Long process but I was satisfied with my results at the end

Gary Reed was very professional and he made everything easy for us during this process. I liked how he was very open and friendly to share his personal stories in terms of relating to a personal buy he had. He was very helpful with all the information he provided us. This was a wonderful experience.

Gary Reed and Jake Sweeney is amazing

Wanted to say Gary Reed is great to work with friendly courteous. Very knowledgeable on vehicles. Showed us the perfect car for our needs. Thanks again Gary. We couldn't be happier.

Great, honest, deal

My first new car purchase was something that was a huge concern, I done all my research and was ready to go to bat swinging on all the car salesman nonsense, Gary was everything except what I expected, he was honest, sincere and devoted over 8 hours of his day to helping me find the perfect, loan for the perfect car, he took time to explain all the if ands and buts, I highly recommend this dealership and Gary.

Super Awesome Service!

Mr. Reed is by far the most helpful and informative representative I have every dealt with. He is always on the ball, trying to find the better deal. Gary always strives to make and keep his customers pleased. With his wonderful personality he is a totally joy to work with.

Excellent service

Had a great experience, he was kind and push to get the best deal for me. The best part was getting two complimentary free car wash and oil changes.. I have already sent people to him and hear great news shortly after. Chevrolet should be proud of having this man on the sales team.

Good friendly group

I was looking for a new Cruze and Gary was really efficient in picking out the one I wanted. Not only that but he was great to work with. I will definitely send my friends his way. Thanks Gary

Excellent

We received excellent and personalized customer service from Gary. He was extremely knowledgeable about numerous makes and models of cars. He listened to our needs as a family and worked collaboratively to try to the perfect car for us. I would recommend him to family and friends:)

Thank you Gary!!

Wouldn't go anywhere else!! Best service I've ever had!! Thank you Gary for your help and great service!! I would recommend everybody who wants to buy a car to go visit Gary at Jake Sweeney!!

Worst customer service I have ever received!!!

Due to then fact that my vehicle was taken into service 3 times during the warranty period to have the transmission specifically looked at because it was slipping and nothing was done. Finally the transmission goes out on the vehicle after the warranty is up (time frame not miles). Then neither the dealership nor GM is willing to take ownership of the issue and replace the part. Only after complaining for 2 weeks did GM come through with a 70% pay offer to have it fixed. When the vehicle was taken in the 3 times prior to this knowing full well that the transmission was slipping and explaining to them time and time again that there was an issue nothing was done to the vehicle. During the 3 times the vehicle was in the shop before I was given a courtesy car to drive while they were checking it out. This time however because the car is paid off and out of the time warranty there was no courtesy car. Not only no car to drive but my vehicle kept getting pushed to the end of the line. The car was dropped off by my tow truck on Thursday and I was told it would be looked at before the weekend. That Friday afternoon I got a call that the car would not be looked at and it would be the following Tuesday 100%. Due to monday day being a holiday. Tuesday afternoon I called and now what I was told was. "We didn't have time to look at it and we honestly can't tell you when we will" along with a personal attack that "you don't know what it takes to get these cars diagnosed we do and we are very busy and will let you know when we are done." So I politely ask what the worst case would be and was told the following Monday. At this time I was forced to rent my own car. And the first contact to GM was made because I felt that I was getting pushed aside and wasn't going to get a satisfactory service due to the extremely rude parts manager and transmission tech. With that background I can explain how this looks from a now former customers point of view. If your car 1. Has an issue and 2. Is under warranty and 3. You still owe us money. You will be taken care of fairly well but we will not go as far to look into it any further than absolutely necessary. However if you do have an issue and aren't under warranty and don't owe us money. You immediately drop to the bottom of the barrel and we'll get to it when we can. And you should be happy that we are spending our precious time on squeezing you into our schedule when we have other paying customers. To say the least this entire experience has taught me a lot about how GM handles their customers and how that dealership treats people. I feel sadden and embarrassed to have bought a chevy. I don't believe I'll be making that mistake in the future. Please pass this on to the supervisor at GM that has still not returned my call. Not to mention, my car was clean as a pin when I brought it in and when I went to pick it up it was covered in a film of dirt and dust and the floor board was covered in dirt from whoever was working on it.

Friendly place,friendly peoples

Great place to purchase/service your vehicle.Darrin is a great finance person. I called him on his cell phone not knowing that hi is on vacation and he answered phone. Who dose that anymore? Well he did. thank you Darren.

Slow-Motion Car Purchase Experience

Sorry so short, but these guys have already wasted enough of my time.Jake Sweeney Chevy must be experiencing time dilation of the Einstein variety, with everything that is done in minutes, or hours at other dealerships, taking days, or more at JSC. Need a callback? Don't hold your breath. Walk into the dealership? You'll be promptly greeted! And then left standing around while the salesman goes........where? Maybe someone will come back to you.... sometime later...Their prices are not exactly reasonable, but ARE intractable, to be sure, so bring your gap insurance forms - you'll need them!No thanks.Nathan Stahlwirth

They treat the customer right!

From my first communication with the sales team, the customer service I received was outstanding. Antrione contacted me regularly, was cordial and sincere but not pushy, and won my business. The one and only day I came to the dealership, I ended up buying exactly what I was looking for. Antrione listened to me and found the SUV I wanted on another Jake Sweeney lot, so we went there and got it!

Best salesman EVER!!!!

Gary was just so helpful and understanding to my situation, even when I was ready to give up on getting a new car Gary wouldn't stop racking his brain to help me make a dream of mine come true and for that I'm truly grateful. I would recommend Jake Sweeney Chevrolet and especially GARY REED he will go above and beyond to help anyone.

Gary is the best!

By far, the best car buying experience I've ever had. Gary spent time listening and getting to know what I was looking for, and he was very patient while I drove multiple vehicles. I test drove the Cruze at his suggestion and fell in love with it immediately! I have sent several friends his way and trust him to take great care of them, too!

Very Happy customer

I came into the dealership not knowing what to expect I was greeted by the friendliest man (Gary Reed)he showed me alot of cars it was like he knew me and my taste already he went above and beyond for me I would definitely recommend friends and family to come to Jake Sweeney and see Gary Reed..

Great salesman

We went looking for a new or used car. Gary Reed was our salesman and was incredible with understanding our needs while trying to stay with our guidelines of what we wanted. He answered all of our questions while being very informative. After our purchase, he continued to be helpful with continued customer service

Very Good Experience

I leased a car for the first time from my salesman, Don Smith. I have brought from Don before. He is always courteous in helping me find the car I want. He doesn't rush me, he allows me to take my time.I also had to talk to Darrin on several occasions and found him to be helpful and friendly. Marcus helped me to program Pandora into the new car!

New truck purchased

The salesman Jeff was great, he helped me find the truck i was looking for even in the pouring rain during a thunderstorm. The dealership has a great selection and is very well kept.

Wonderful experience!

This was one of the easiest, stress free car buying experiences I've ever had! From the first contact I received from JC Baker, to the wonderful, friendly dealing with Antrione Archer, to the final buying of my Honda- everything was great! Antrione was friendly, professional and I never felt pressured. I actually felt like he was treating me just like he would a close friend or family member! Customer service at it's best! If you're looking for a good quality, newer pre-owned car- ) recommend you get in touch with Antrione! He ROCKS!!!

Great Expereince

This was one of the easiest, stress free car buying experiences I've ever had! From the first contact I received from JC Baker, to the wonderful, friendly dealing with Antrione Archer, to the final buying of my Honda- everything was great! Antrione was friendly, professional and I never felt pressured. I actually felt like he was treating me just like he would a close friend or family member! Customer service at it's best! If you're looking for a good quality, newer pre-owned car- ) recommend you get in touch with Antrione! He ROCKS!!!

Tyrone glover

We had the seller Tyrone Glover and we can say he was by far the best car salesman we've ever come into contact with. He was very helpful and attentive

Vehicle Exchange program works

Salesman John Merk, for vehicle exchange program was very helpful in getting me in the car that I was looking for. Working thru the nitty gritty of making a deal, is the part I dislike the most, but John helped get us thru to a great deal. I think that John Merk is a salesman that I would recommend to a friend. Both before and after the sale.

New car purchase

Working with Tye on the purchase of a new car was a good experience with no pressure and working through any issues with kindness and caring

New car purchase

Working with Tye on the purchase of a new car was a good experience with no pressure and working through any issues with kindness and caring

New truck owner!

Chet was extremely helpful and made my day at the dealership enjoyable! I will certainly be recommending Chet and Jake Sweeny to family and friends! Thank you again for helping me on a big purchase!

Sales team was phenomenal

Andre our sales person we think above and beyond what we expected from a sales person from the dealership he helped me and my wife with every aspect of the car buying experience he was not pushy or overbearing he listened to what we was looking for and kept everything that he showed us in our price range we wanted to stay here never once showed us something that was out of our price range.

Brian

My experience at Jake Sweeney Chevrolet was amazing! I was able to test drive the car I wanted, and the signing process went quick.Most importantly I love how my salesperson Don Smith walked me through the OnStar set up process before I drove my new Chevy Cruze off the lot.

Great Salesman, overall good experience

I want to start by clarifying that my 4-star rating is not a reflection of the salesmen at the dealership. I had spoke to Jerrell Jordon a couple times on the phone before visiting and asked for him upon arrival. He met me in the showroom a few minutes later, and he was great to communicate with from the first phone call through the end of the deal. He was very open with information and didn't seem to be trying to hide anything. I was looking at a certified pre-owned 2015 Camaro with 4097 miles on it, so with it being certified, I wasn't too worried about something hidden being wrong. He went over the history of the car straight from the CARFAX with me before I drove out to see it, which was nice because I had to go almost 2 hours to get there. If and when I decide to trade up for a new car years down the road, I'll definitely see if Jerrell is still in the area. My only problem with the dealership came during the financing segment of the day, which is to be expected. Initially, however, there was no amount of negotiation on their side. This is the first car that I have financed, and only being 22, I don't have a very long credit history. My credit is still pretty good since I pay my credit card off at the end of every month, but there initial offer was an outlandish interest rate. Finally by the fourth round of questions they realized that if they wanted this car gone today, they had to do better. Some action was finally taken on their end and they came back with almost half the interest rate and a slightly lower sale price on the car. I'm very happy with the deal I ended up with, but it was definitely frustrating before we got to that point. So to wrap up, 5 stars to Jerrell for being one of the coolest guys and friendliest salesman I've talked to, 4 stars to the dealer for the initial lack of anything that could be considered negotiation.

Stress reliever

Indescribable!!! I came in a few weeks ago with a minimum down payment, my credit wasn't great so I wasn't sure that I would leave with anything but what I can in with. I was so nervous, Mr Aden picked up on it asking if I was ok. I explained that I was nervous, and his response was " Are you a women of faith" I replied "yes". He said "DO NOT ALLOW ANYONE OR ANYTHING DISTURB YOUR PEACE". After that along with reading reviews of what he'd done for others put me at ease. He told me that he would do everything he could do that I wouldn't have to put my children back into my old car, and he did just that. This was an experience that I will never forget. I will be forever grateful fit his words and hard work... You've gained a customer for life.

Great experience.

Chet worked with me for a long time working numbers and making sure I would be satisfied with a vehicle I wanted. Very knowledgable and helped me get the vehicle I wanted at the price I needed.

Wonderful experience and service!!!!

I recently went into Jake Sweeney Chevrolet looking for a vehicle larger than the one I have currently . I met with Jessica Barger Smith and she was awesome ! During the time we were there her and Jay Wagstaff worked their hardest to find us the best deal on the vehicle we wanted. My husband and I had our 2 children with us , and they were more than accomadating. She even ordered pizza for all of us to share since the kids were getting restless and hungry. In the end, we got the exact vehicle we wanted, a 2016 Traverse and we couldn't be happier. I would recommend any and everyone go see her for any of their vehicle needs!!!!

Customized Experience

This was my third car purchased at Jake Sweeney in the past few years. As expected, they did not disappoint. I was looking for a particular car, a Camaro, and wanted a certain color, certain features, something special. They had exactly what I needed and made the process very smooth. Great work by their salesperson, Jerrell Jordan !!

Jerrell Jordan Rocks!!

The experience was amazing! They actually care about putting people in cars that they can afford. He wasn't pushy at all and asked me enough questions to know my situation and found me the perfect vehicle I couldn't be happier.

Awesome experience

We bought our last vehicle at Jake Sweeney and had a great experience. Since then, we have sent several family members and friends there to purchase vehicles. It was obvious that we would return to buy another vehicle. Although we were unable to come to terms with the financing of another vehicle; our sales representative (Jamie Jamison) worked very hard to help us. We hope to return and purchase another car from him soon. Thanks Jamie and thank you for treating us great even though we were unable to purchase!

Excellent car and excellent dealer

I requested information on a car listed on Cars.com. Darrin Aden answered my request and we started talking. It turned out there was a mix-up on Cars.com but Darrin told me that they had an identical car except the mileage was lower and hence, the price would be higher. I did what little analysis was available and told Darrin "if everything is as you say, I want to buy the lower mileage vehicle". Darrin sent me additional pictures and it turned out there was 1 difference, the lower mileage did not have chrome wheels, only aluminum wheels. While that was a deal breaker, I did further research and found chrome wheels that I liked for the car decided to go forth with the picture.I was working in Austin, TX so I flew into Cincinnati on a Friday night. Darrin picked me up on Saturday morning and explained that they had discovered 2 nails in the sidewall on the left rear tire. They had to buy a new tire and had some difficulty finding a new tire that matched what was on the car. They found one at a Tire Distributor in South Cincinnati and we picked it up on the way back from the airport.Got to the dealership and Darrin took the tire to the mechanic that had found the 2 nails and asked that he get it on and balanced as soon as possible because I had to drive back to Texas before Sunday night.While waiting, Darrin asked if I would like to join their morning prayer group. I said yes and we all joined hands (approximately 12 people) and before we stated praying, Darrin informed the group that I had flown in from Texas the night before and I needed safe travel for my trip home.After the prayer, Darrin and I took a shake down cruise for the car and did not find anything wrong.When we returned, Darrin took me to the CFO to take care of the paperwork. We did that and then I just waited until the car was ready to go.Darrin got into the car with me and showed me how to operate some of the features that I didn't have in my other cars and I then embarked on my trip home.After I cleared the Cincinnati traffic, I kicked the cruise control up to about 75 mph and was setting there enjoying the feel of the car and its great suspension (Cadillac CTS Coupe). All of a sudden, a car changed lanes right in front of me going much slower and I had to get on the brakes hard. To my surprise, that set off a bad vibration which felt like a rotor or rotors that were warped. I called Darrin and made him aware of the problem. He said for me to get it addressed and to send him a copy of the bill.I traveled on and got back to my home in Plano, TX at about 1 PM on Sunday. I took the car to Pep Boys and they confirmed that bother front rotors were warped and out of round. They turned both rotors and had the car fixed by Sunday evening at about 4 PM. In the interim, I had decided to fly back to Austin rather than try to make a fast trip on Sunday evening. I sent Darrin a copy of the bill on Monday and he took care of it.All in all, I was treated very professionally and left with a good feeling about Darrin and everyone associated with this dealership.

Helpful & Knowlegable Staff

The entire staff that I dealt with were very knowledgable and helpful. Not only did they help with any questions or concerns I had, but they were very approachable and easy to talk to.

Non-tradtional college Student

Lisa S. Brown- The customer Service I received was great! Mitch Galaham was my salesman, he was a great and outstanding sale man. He explain things very clear and made my buying process great. I bought a New cruz, a great car. I really love my new car.Thank you Mitch Galaham(Great Sales Man)Lisa S.Brown

New Car Purchase

The staff at Jake Sweeney Chevrolet made the purchasing of our 2016 Silverado a very enjoyable experience. Chris Robinson was an extremely pleasant and professional sales associate. I will definitely be recommending this dealership to friends and relatives in the market for a vehicle purchase. I also used this dealership for routine maintenance of my Chevy Tahoe, they always get me scheduled in a timely manner and I have never had any issue with the service department.

new car

I went to Jake Sweeney just to look around, I then went to 2 other dealer and decided to go back Jake Sweeney because of the help and the price was where I needed it to be. I also was able to call Chet and he was able to have them clean the car before I got there

Great.

It was a long day toward the end for the finance part, but due to the professionalism and cheerfulness of my salesperson Tyreese it made the wait easy. He was selected the perfect car for my son.

Awesome!

Chet was amazing! He helped us in every aspect of purchasing our car and gave us the knowledge we needed to make us feel comfortable with our purchase! I will use Chet from here on out and strongly recommend him!

Awful experience

To preface, the MSRP on the truck was $60,600. Needless to say, I was expecting a reasonable amount of professionalism. Also, my father has been in car sales for 35 years so I have a very realistic gauge of what reasonable customer service is in car sales.I called Jake Sweeney sales to confirm the availability/price of a truck. I reach "salesman" GARY REED who agrees to check and call me back. An hour later while sitting in the DRs office I receive a text stating "confirmed" but no info on what is confirmed. I call Gary for clarification and he states "I already told you I confirmed it". I explain again that I need to know the asking price, in a pretty frustrated tone Gary states the price. I then request to see the truck later that day and Gary aggressively begins requesting that I place a deposit on the truck if I am a "serious buyer". When I refuse, Gary states he has 5 other appointments that day and demands to know if I am at another dealership. I explained that I was at the DR and not going to buy a vehicle sight unseen that is only 2 hrs away. Gary replies "well I guess your not a serious buyer". Reluctantly, I move forward w/ scheduling an appointment.I arrive at the dealership and see Gary at the agreed meeting place. After he overlooks me several times he finally asks in a shocked condescending tone if I am Ryan. (I guess a guy in a wheelchair and sweats doesn't meet the criteria for a "serious buyer"). The 1st thing Gary does when we get to the truck is crank the stereo up so loud I expected the speakers to blow. Even though I was now worried the speakers may be damaged and I was extremely dissatisfied with the way I had been treated I decide to move forward with the purchase. We go back to Gary's desk and he disappears for about 10 minutes. After he returns we discuss numbers for a few minutes and then he asks me to wait while he takes his brother out to the vehicle he just bought to show him a few things. A while later Gary returns and we agree on a price and to remove a $250 document fee. Gary goes to discuss the terms with his sales mgr while I sit alone for at least 30 minutes. Fed up, I inform another salesman that I'm leaving b/c I'm tired of sitting around clueless. Gary then appears with the paperwork that still reflected the $250 fee. After I point it out Gary says his mgr would not remove it. The fact that Gary tried to sneak the fee past me combined with his awful service was too much. I thanked him for his time and went outside to leave. Another salesman came out to ask why I was leaving. I decided not to complain about Gary and blamed it on the $250 fee. After a few minutes I decided not to let my frustrations get in the way of buying the truck I wanted. While waiting to finalize the paperwork I noticed the truck had been moved and now has mud splattered on it. Gary says "I hit some mud no big deal". (Uh that's my new truck, It's a BIG deal!). I ask if someone will be cleaning the truck before I take it home. Gary says all the cleaning guys are gone. I offer to bring it back tomorrow to be cleaned and he says no, "I guess I'll clean it up some". (I had been there for hours why wasn't this done before the cleaning crew left!?). Finally the sale is complete and I am ready to learn all about my brand new truck. I go outside and Gary is no where to be found! The truck had been sprayed with a hose and tire shine thrown on half the wheels. I felt absolutely cheated, anyone who has purchased a brand new vehicle knows that the feeling you get when driving it off the lot for the 1st time while it is the cleanest it will ever be is what makes taking the depreciation hit of buying new worth it. In spite of the horrendous experience I had at Jake Sweeney, I had managed to enjoy my new truck. Until the day I opened the passenger door and saw a sticker slapped onto the PAINT of my BRAND NEW $60k TRUCK! The sticker says "Sold by Gary Reed" and is STUCK to the paint. The last 5 vehicles I have purchased have been GM made. When I purchase a vehicle I need to feel confident that the manufacturer will stand behind their product and in order to reach the manufacture I must go through a dealer. I no longer feel comfortable that I will be protected in the event that something goes wrong with my vehicle. This poses a significant problem when I am also forced to spend another $85,000 in modifications so I can drive it to work and continue to be a productive tax paying member of society. This truck is a lifeline for my family as I cant just go out and rent a car if there is an issue. Therefore, I certainly cant afford to be at the bottom of my dealers priority list when I need them most. Growing up in Cincinnati, the Jake Sweeney brand used to mean quality and safety in buying but not anymore. The only thing I'll remember about buying a GM vehicle from Jake Sweeney is that I was nothing more than appointment # 6 on Gary Reeds schedule and after you hand the money over you are on your own.

Dayton Customer

I was approved for the loan however, they were unwilling to negotiate a offer that was reasonable. Also, upon arriving at the dealership, the car/van I wanted wasn't at that location and the salesman had to go get it. Waited 15 minutes before even seeing the car. Would have been nice if the salesman would have been prepared.

Chet Rocks

My husband and I went in to jake Sweeney after a bad experience at another dealership. Chet was amazing. He was so helpful. We never felt rushed. The finance manager was great as well. Everyone is so friendly ! I would definitely recommend Jake Sweeney over other Chevrolet dealerships.

3 day car buying experience made comfortable

Chet's patience allowed me to take my time in test driving and analyzing between a Traverse, Colorado and the Silverado. His knowledge and patience prevailed for my analytical process. Chet is truly a Automotive Sales Professional who enjoys his profession.John S.

New vehicle purchase

We recently purchased a new vehicle with the help of Chet and it was a great experience. He was knowledgeable and very helpful. We would recommend him and the dealership to others.

Horrible

Was at the dealership for 3 hour's 15 minutes..Last car I brought test drove,signed papers drove home in an hour. Week later,they tell me the bank wants automatic payment send me your account number.. NO

Car buying made easy!

Last Saturday I visited 4 Chevy dealerships in the Tri-State area in pursuit of a 2016 Traverse. At Jake Sweeney, I was lucky enough to hook up with Chet Navey. By far, Chet was the most knowledgeable, professional and genuine salesperson I spoke with all day. There were a few particular items I wanted on the car, which he efficiently tracked down at an out of town dealership. The Traverse was transferred to Jake Sweeney the next business day and I picked it up the following day. Chet was very patient and informative explaining all the "bells and whistles" on this state of the art vehicle. I would strongly recommend Chet Navey for his exceptional customer service! Thanks Chet!

Very appreciative and very happy

Had a very good experience purchasing the new vehicle Chet was very helpful and I would definitely recommend Chet as a salesperson. I will definitely recommend the dealership also

Quick and easy purchase

Easy and no hassle experience. I was impressed to see and feel the Lord's presence within the building and within the sales staff. I felt comfortable as a female buyer to put my trust into this dealership. I will be back to purchase again in the future.

profitable, satisfying

Timothy took the patience to get me where i wanted to be in the price and the right vehicle.He just wanted to make sure I left pleased and happy with my purchase. and I did.I would recommend friends and family to ask for Timothy McClure..

Fantastic experience.

I bought my new 2016 Chevy Camaro SS from Chet. I typically do not like car salesman as I buy a lot of cars but Chet was fantastic from start to finish I would highly recommend anybody looking for a Chevy vehicle to contact him he will definitely make sure to give you a great price and take care of you and listen to what you're saying instead of always trying to just close the sale definitely went out of his way to help me get exactly what I wanted

Great experience with sales department

Chet made this buying experience one of the best in 35 years of buying Chevrolet . His honesty and willingness to work for me was a refreshing and pleasant surprise. Thanks Chet !

One Happy Great Granny

I am a 68 year old widow and just bought my first ever brand new car from Jake Sweeney. My husband and I were married over 40 years and never bought a new car. We always bought used cars and my husband was a decent back yard mechanic so he had a good eye for a good deal. I was terrified to do this on my own. My salesman was understanding and I am quite sure he had his hands full with all my doubts and suspicions. I was treated like royalty and made to feel right at home. I had made an appointment to test drive a particular car. My chariot was ready for me when I arrived. I fell in love with the Chevy Spark and bought it that day. I had already checked on line and made several calls to other dealers in the area and knew I was getting the best deal on this particular car. My salesman even drove it home for me! A big hug and thank you to Chet Navey, my salesman.

One Happy Great Granny!

I am a 68 year old widow and just bought my first ever brand new car from Jake Sweeney. My husband and I were married over 40 years and never bought a new car. We always bought used cars and my husband was a decent back yard mechanic so he had a good eye for a good deal. I was terrified to do this on my own. My salesman was understanding and I am quite sure he had his hands full with all my doubts and suspicions. I was treated like royalty and made to feel right at home. I had made an appointment to test drive a particular car. My chariot was ready for me when I arrived. I fell in love with the Chevy Spark and bought it that day. I had already checked on line and made several calls to other dealers in the area and knew I was getting the best deal on this particular car. My salesman even drove it home for me! A big hug and thank you to Chet Navey, my salesman.

Chat Navy was professional, knowledgeable, and kind

I called and let the dealership know I was coming. I was I the company of a salesman right away. I didn't feel pressured at all. I will always go to Jake Sweeny from now and on. And I'm going to ask for Chef Navey!

God is good!

I enjoy the atmosphere the customer service I would recommend to others, I drove off the lot with what I wanted, overall I have no concerns and all blessings.

Satisfied

I am completely satisfied with the buying experience with Marcus Thompson. He did everything he could to make sure I drove off the lot with that 2015 Impala, because he knew that specific car was exactly what I wanted. Never at any point did I feel pressured to buy. In fact it was quite the opposite. He was very patient with me, especially on busy Saturday afternoon. I'll just finish by saying that I will definitely be referring other prospective buyers to Marcus, and I will definitely buy from him again when looking to make another purchase.

Got the job done!

Chet Navey did a great job! He was very patient with us and our kiddos as we looked for the right vehicle for our family. We are super excited about our new truck!

Need a new Chevy!

Chet Navey was awesome! Great customer service and made purchasing my new vehicle an easy and great experience! Thank you to Greg in service for taking care of the car I was turning in! I can see why Jake Sweeney is #1!!!!

Great experience

We were referred to Chet by a friend. He was very friendly and extremely knowledgable about the cars. We ended up leading a 2016 Equinox. I was very nervous about a lease (had never done that before) but I am really happy with my choice! Great car! He explained everything so I had no questions and felt comfortable with my decision. Thanks Chet!!!

The absolute best car buying experience in my life

This car buying experience was the absolute best that I have ever had in my life. I felt I was truly buying a car from my family. Although my credit score may have been in the crapper, you definitely couldn't tell by the overall treatment I experienced from the moment I came in the door until the moment I drove off of the lot. From Darren, his peers, his manager all the way through to the finance guy I couldn't believe how well I was treated. I was actually fitted like you would be in a custom made suit, with a car which I liked, could afford and that would help me rebuild my overall credit.And through the entire process they removed any stress that I felt because of my poor credit score. Darren even ensured that I had a ride to the dealership and if that wasn't enough while a deal was being worked out for me, he presented me with a vehicle to get back and forth to work. Now that is favor, which in lay men's term means when God leans in your direction. I can't say enough about how pleasurable my car buying experience was as a result of Darren and the rest of the team here at Jake Sweeney. I told my entire family both here in the city and across the country about my experience because it was truly that great.I will definitely buy next car from here.Lee Ford.

Amazing customer service

Jerrelle jordan was super awesome he didn't give me what was best for his job he gave me what was best for me his customer service is impeccable I would recommend him to everyone..!!!! Thank you so much jerrelle.!

Awesome dealer

Went there to look at a car only., wasn't planning on getting anything but then a salesman named Chet Navey helped me out, let me test drive and helped me with everything to be able to take it home the same day. Thanks again ! :)

Awesome!

Chet was amazing and very helpful and informative. He also helped guide me though each step and made sure I was taken care of right.

We had an amazing experience at Jake Sweeney Chevrolet

Upon first meeting Ty and the rest of the team we were treated with respect. He was very informative and knowledgable throughout our experience. Ty was extremely patient and understanding with us during our visits and offered reassurance and guidance along the way. We felt confident that Ty was on our side. The knowledge, integrity, kindness, and respect we experienced from the staff at Jake Sweeney was outstanding. Both my husband and I would recommend Jake Sweeney Chevrolet specifically Ty, to anyone! We had a great experience!

Lease of 2016 Traverse

Tyreese Lewis was an excellent sales representative and easy to work with. He was also very quick and got the job done in a timely manner.

Exceptional experience.

Chet Navey made this as painless as possible. I was having issues purchasing a car, and Chet took the lead and went the extra mile to make sure I was put in a car, all in the same night.

Beyond excellent.

If you're in the market for a new car I highly recommend Chet Navey. He made shopping for my new car a wonderful experience. When anyone asks about my about my new car two names come up: Chet Navey and Jake Sweeney!

Excellent

If you're in the market for a new car I highly recommend Chet Navey. He made shopping for my new car a wonderful experience. When anyone asks about my about my new car two names come up: Chet Navey and Jake Sweeney!

Thank You

Darrin Aden was awesome. Not only did he get me into a great car but being a man of God made the experience that much better. Thank you for a blessed experience in buying my car.

My experience was awesome!

Mr. Brian Wells certainly made a dream come true! He answered every question I had and more. I thank him for his services and recommend him and Jake Sweeney to anyone looking to purchase a new/used vehicle! Fast and easy process! I am a new owner of a 2016 2SS Chevy Camaro! Thanks again!

Brian is awesome!

Brian was awesome! He made the sales process easy. I applaud him for his superior customer service. He really had my best interest at heart. Thanks Brian!

Misrepresentation of vehicle

Drove there for a used escalade that was reported a little below retail price. Given this is at a dealership you would think the representation of the ad and inspection would be correct. The Kelley Blue book provided was the wrong model (not a platinum model), transmission had a issue, drivers seat belt did not work, back captain chairs broken and remotes were said to be $40 when they are 227 from dealer each. Sales man seemed friendly until caught in the lie. He set up his work area with religous stuff to try to remove doubt.They wasted 5 hours of my time and were not willing to negotiate on a car with two previous wrecks, only service was oil changes, and had many issues that would have taken a hour to repair before offering to sell. They do not care about their used products as taking no responsibility to the major issues. Also report inspected but drivers seat belt did not even work. Oh, no gas in the car for a test drive. Avoid this place.

Brian Wells was awesome

Brian helped my wife and I find the perfect vehicle. He gave us more than expected for our trade in and got us a great deal.

Great experience!!!

We came in looking for a specific car. They didn't have it there on the lot, I was disappointed. Gary asked us several questions, to find out exactly what we're looking for in a car. We left the lot empty handed. Gary didn't try to sell us something we didn't want. We got a call the next day. Gary had found us the car we wanted! It was perfect. We will definitely continue making all future purchases there. Gary is definitely an asset to the dealership.

God is good

I went to the dealer with the assumption that I was not going to get a car due to poor credit, no money, and negative equity. I was so wrong! Everyone was very nice and help throughout the process and I have a car now.

Excellent

Excellent sales and service salesman was very knowledgeable and worked hard to take care of my needs . I thought it was wonderful by hat no one pushed me to buy what I didn't want

A Great Day

I was stress buying a new car after a car accident where my car was total. I was told about a saleman name Darrin to let him walk you throught buying a car. Meeting Darin, he was pleasent and understanding and took his time with me to get the vehicle I needed. Darrin made the process very easy and stress free. Thanks Darrin I will tell others about coming to Jake Sweeney and look up Darrin Aden the saleman to see.

Thank you Darrin!!!

This is my second purchase from Jake Sweeney. My recent experience was great. Darrin Aden worked with me to find the perfect vehicle. He was kind and extremely helpful. Buying a car can be stressful but he did everything in his power to take that stress away. All the individuals that I came in contact with at Jake Sweeney were pleasant and welcoming. Thanks Darrin, it was a true blessing to have you help me. I fully recommend visiting Jake Sweeney if you are looking for a vehicle and hoping for fantastic customer service.

Pretty awesome day!

Looked at the car the night before. Jamie sent an immediate voucher. Drove up the next day and took care of business. Great car and great service. Very professional with a smile 5 stars!

Darrin Aden....A+++

Darrin was very helpful. He understood my situation. Put me where I needed to be in what I wanted to be in. A very seamless process from old car to new. NO BS period.A+++

The Right Car for Me and My Budget

Darrin was very helpful in finding the right car for me and my budget. He listened to my daily driving routine and how much I was willing to pay. In a short amount of time, I drove away a happy customer.

New Tahoe

Bob was very helpful!! Excellent salesman and very respectful! Showed us the car what we specifically wanted and made sure to get it to us the same day.

Honest and friendly

Jeff Hallet, our salesman, was friendly, honest and True to his word. He patiently worked with us to understand leasing since we had always bought previously. Jeff took his time to help with the process and so did Angie, the finance manager, in guiding us through leasing coverage. Enjoying our 2016 Camaro!!

Treated like a real person!

So my experience was pretty awesome! I went in to get my trade-in vehicle appraised and of course brought the necessary paperwork to assess my entire situation. Jarrell made the entire process easy for me. Walking me through what they needed and was also honest with me that I might not get what I wanted if the numbers were not there. He was also very personable and I was able to relate to him on some levels. This made me very comfortable. The only thing I did not like was the length of the entire process but of course you are making a major purchase with the need of a loan. Everyone I dealt with was extremely nice and also congratulated me once I signed on the dotted line! I ended up getting what I wanted and I couldn't be happier! It has been 2 weeks since purchasing my 2015 Chevy Trax and it is amazing!

Excellent sales professional.

Darrin is an excellent sales professional that listens and understands the customer. He strives for customer satisfaction and with me achieved that goal. Thanks for your service.

Great experience!

So my experience was pretty awesome! I went in to get my trade-in vehicle appraised and of course brought the necessary paperwork to assess my entire situation. Jarrell made the entire process easy for me. Walking me through what they needed and was also honest with me that I might not get what I wanted if the numbers were not there. He was also very personable and I was able to relate to him on some levels. This made me very comfortable. The only thing I did not like was the length of the entire process but of course you are making a major purchase with the need of a loan. Everyone I dealt with was extremely nice and also congratulated me once I signed on the dotted line! I ended up getting what I wanted and I couldn't be happier! It has been 2 weeks since purchasing my 2015 Chevy Trax and it is amazing!

Customer service

The absolutely worst customer service experience I have ever had. I am not going back to this dealership to purchase another vehicle.

Wonderful Service, Great Salesman

I was referred to Darrin by a friend who gave nothing but good compliments on him. Well everything she said is true. Darrin is very passionate about his work, and really cares about each one of his customers. Darrin made my experience easy and trusting. I will continue to return to him and referr him to everyone I know because he will take care of them. Thank You again Darrin.

A new beginning!!!

I was referred to Darrin by a friend who gave nothing but good compliments on him. Well everything she said is true. Darrin is very passionate about his work, and really cares about each one of his customers. Darrin made my experience easy and trusting. I will continue to return to him and referr him to everyone I know because he will take care of them. Thank You again Darrin.

Best experience I've ever had purchasing a vehicle

I would like to take a minute to thank my salesman Andrew Jameson Jamie for a wonderful experience in purchasing my car he was very helpful step by step as well as following up after the sale. Thank you

Great service

Everything went great, friendly service only downfall is that not enough miles granted for me. I'm a very busy person and always driving. Other than that I recommend Gary to everyone looking for a new car. Great guy

I left with a smile

Marcus was the most trustful car salesman I've ever come across.He was a very hhonesth and hard working man.Once I did the application on the internet,he called right away and helped me to find a nice suitable vehicle, for my family and I. I'm very pleased to of dealt with Marcus and the rest of the staff at Jake Sweeny.

Best Car Buying Experience Ever!

Talking about great customer service, Gary Reed really WoWed us with his superior customer service and knowledge of the vehicle we were looking at as well as educating us on how a car lease works. He is the best and I recommend Gary Reed at Jake Sweeney Chevrolet to all my family and friends.

Helpful and Friendly

Tyreese Lewis was very helpful in finding me a car that was in my budget and low in mileage. He even helped me on his day off to make sure that my car was being serviced and detailed. He also made sure that I received a loaner car while my car was being serviced and detailed, and he even called me to let me know when I was able to pick up my car. Even after the sale, he made sure that he showed me how to set up my phone to be able to use in my car and made sure my car was filled with gas. He also is helping my sister to find a car. I really appreciate the time he took to help me and how friendly he was to me.

Knowledgeable

Gary listened to what I needed and what I wanted and got me a great deal. Was not pushy. I was in and out of dealership.

Great guy

Gary was great in assisting me in my purchase. Very knowledgable about the inventory, features and safety features. Gary helped me get a good deal for my trade in and was very helpful in keeping me informed on what steps were being taken through the whole process. The other members of the dealership were friendly and helpful in theie assistance as well. Gary was a pleasure to do business with, and will see him again when it's time to upgrade.

Aden makes it Happen!!

Came in a little hesitant because of dealings with other dealerships and their reluctance to work with challenged credit or their unwillingness to go the extra mile. Sat down with Darrin, in a matter of time we were optimistically looking at driving a car away (and within the terms "We" set from the onset. There "NEVER" was there a "can't do" moment with Darrin and as I looked on the wall I can see why he is the "SALESMAN OF THE YEAR ".(3 years Straight). Quite Frankly he cares and you can tell he has a passion about helping people and doing the right thing !!Looking forward to sending him more business as my mom is looking for a car right now!!Sincerely,Jarvis F.A. Chatmon

A great experience!

I worked with Tyreese Lewis to negotiate a lease for a Equinox. He was very professional, ploite and really listened to me. I would use Jake Sweeney and Tyreese in the future and would recommend them to any family or friend.

Jake Sweeney Tri-County Cincinnati OH

It was great to once again have Mr. Don Smith sell me another Chevy. This is the third car I have bought from Jake Sweeney and I am a satisfied customer. I recommend this dealership to anyone interested in competent sales personnel and quality cars.

an awesome experience

give gary reed a call great nice guy not pushey if you are looking for a good dependable vehicle check out Jake Sweeney Chevrolet on Kemper rd.

BEST SERVICE EVER

Mr. Aden works hard and diligently to make sure to get you the best deal possible. I literally came to the dealership and had to do little to nothing, he did all the heavy lifting. He made sure I was taken care of and even wrote a nice card for me. He didn't create a no pressure situation, and that's what I think was just the greatest. He's excellent at what he does and I literally reccomend anyone I know who needs a car to go to him.! He's the best and I've never met better!

Excellent service!

This was our second car purchase from Jake Sweeney. Our sales person Darrin was patient and provided excellent service. Once again, he has made sure we felt good walking away with a great deal and awesome car!

Worst repair experiences of my life!

I filled out a survey previously and was contacted via email by the 'Service Manager' who said they would contact me. Well that was well over three weeks ago! I really didn't expect a reply anyway. I had my car in for service two times between January 5, 2016 and February 26, 2016 that took almost 2 months to fix! Although the time factor wasn't completely Jake Sweeney's fault, I do feel that they are responsible in some light. These were the absolute WORSE auto repair experiences of my life! I've always been leery of dealerships when it comes to auto repair and maintenance and this is exactly the reason why! I had a bad experience with another local dealer which is why I decided to give Jake Sweeney my business, hoping they would change my mind and they did, for the worse! I'll never go to another dealership again and definitely not back to Jake Sweeney Chevrolet! Too bad I didn't have the option of choosing NO stars! 4000 characters isn't enough for everything I want to type....

Didn't answer questions directly

I inquired first & specifically on a pricing question, which was not addressed at all. In turn, I ignored the misdirection questions I got from the dealership, & refocused on price. Again, I did not get a direct answer, except that the dealership felt the vehicle in question was "priced correctly" -- despite the examples I had provided demonstrating that was not the case. I have been contacted by the dealership once since then, but I have not replied.

Great experience!

I had a great experience with Chet at Jake Sweeney Chevrolet. He truly cares about his customers! It is not just a sale, he will be your friend for life.

Do Not Buy at Sweeney

I would never buy a car here again. The buying process was overly simplified and then I never got my title documents in time to actually register my car. When I would call to try to speed up the process I would get half answers and then they started blaming me for the problems. Simply pathetic. You can find as good of deals elsewhere. And the lack of service makes this an easy decision: shop elsewhere.

Amazing Experience!

Gregg Kamp was Awesome! He was helpful and answered all of my questions. I never felt pressured and was able to talk through my needs, which made the horror stories of buying a car a thing of the past. The experience was great and I was able to get a nice deal on my new car! Looking forward to a long relationship with the Jake Sweeney Team!

Awesome! Horror stories are a thing of the past!

Our agent was Awesome! He was helpful and answered all of my questions. I never felt pressured and was able to talk through my needs, which made the horror stories of buying a car a thing of the past. The experience was great and I was able to get a nice deal on my new car! Looking forward to a long relationship with the Jake Sweeney Team!

Bought Used Honda Civic

I bought used car from here it was good deal. Staff is Excellent helpful , cooperative. I recommend to visit this dealer once if someone is looking for car. I bought car from Matt White Sales manager. he is excellent , very helpful. Whenever I called to Matt for any query he explained very nicely. Matt Keep the good work. Thank you

Dream come true

Marcus was great ! He was kind , funny , and straight to the point . He worked hard with what I thought was going to be a long shot , into a great opportunity . He didn't stop until he put me in a car! The car he put me in was much nicer than any car that I thought I would be eligible for !

Excellent Service

Marcus made what felt like impossible, possible. He didn't only work hard to get me approved, but he got me approved for the car I wanted.

New malibu from Darrin Aden at Jake Sweeney Chevrolet

I recently purchased my second vehicle from Darrin. The first was a respectable Kia Optima. I had a little credit problem and he worked to get me in the car and helped me rebuild my credit. Now, two years later, he helped me get into a brand new Malibu that I absolutely love. Can't thank Darrin enough for how he helped me.

The Perfect Car Experience.

I had Jason Young and he was so helpful, he answered all my questions. They worked with my very low credit score and got me into a 2014 Chevy Sonic. I never thought with my credit I would be able to get something so new. Jason even gave me advice to help me build my credit. He played with my daughter, even let me change her in his office on his desk while he got my 45 day tags for me. Jason made my overall experience very nice and I will be seeing him again next time I want to purchase a car. THANK YOU JASON. -Bree

Couldn't admit there mistakes!

My husband and I were interested in buying a new vehicle for our growing family. We went to Jake Sweeney because we have bought two other cars thru Jake Sweeny BMW and Jake Sweeney Mazda and were treated great and got a great deal on those vehicles. So we went to the Chevrolet dealership and was vary pleased with how we were being treated until it came down to the negotiations. When they came back with what we were getting the car for and what we owed on our trade and the out the door price of the new vehicle it wasn't adding up. So we told our salesman who called over another man and told him what we thought was a adding error on that form. He sat down on the desk and said ok how about we give you more for your trade and gave us a new out the door price. We said we needed to talk it over and would get back to them. When we left we figured out that the first offer was the Msrp price of the car and not the price they were going to sell the car to us for. And the second offer that the other man gave us was the actual number it should have been in the first place. He was acting like he was giving us more for our trade instead of just admitting the error. So we went elsewhere and bought our new vehicle and couldn't be happier. The vehicle we were interested in was a new 2015 not a 2016. So I know there is more room in the negotiation than on a 2016 model year.

2013 Chevy sonic

I love my new blue Chevy sonic. I have had zero problems and it drives great! Best decision was going to Jake Sweeney Chevrolet!! Couldn't of had better service

Jake Sweeney made it easy

Marcus was very attentive and knowledgeable, and found the right car for my little family and I. Great customer service and I plan to see him again for my next vehicle!

Excellence

Given my circumstances they helped me get a vehicle. Car sales man Tyreese was very informational and helpful when i needed. I will recommend them to others.

Ask For Michael Thompson

Michael Thompson was wonderful! He wasn't pushy at all. In fact, he was very laid-back and was quick and exact with his answers. He is not at all what people think used car salesmen are like. I bought a Honda CR-V from MICHAEL THOMPSON at Jake Sweeney Chevrolet. If you are in the market for a new-to-you car, please consider him to help you.

Excellent Customer Service

Despite my limited funds, Jason Young really helped me through the process of finding a vehicle that suited my needs. His caring attitude about my current situation made a positive difference in my decision to make a purchase.

floor saleman

i was looking for a car for my wife and all i had was her old car as my down payment i was called by RON BRACEY days before and told him what i wanted and all i had, so me and my wife came in and took a look at a couple cars and was able to take them home for a test drive so we settle on one, they worked with me and my credit, they were very nice and didn't bother me with alot of calls i got what i wanted within my price range and my wife is a happy camper i would buy from them again, go and see RON BRACEY he will work with you....

Super service!!!

Marcus contacted me after I expressed interest on a specific vehicle. He was super friendly and listened when I explained my situation. He worked the deal in a manner I was comfortable with and didn't pressure me through the process. After deciding to make the purchase he was super helpful in maki g sure I had what I needed before exiting the dealer. He even called bright and early the next day to let me know they had gotten me a better financing deal.

NIGHTMARE IN SERVICE DEPARTMENT

Ok starts off they take the car give me a rental.service guy says to me 100 just to pop the hood I tell him I bought a warranty on car he calls me later and said not covered on part. and now the rental is costing me to. so he says total 308 and he said we need rental back I told him we will bring it back after work he says that's fine. me and my wife get there and they hit me with 400 bill I told them the one guy name steve (don't ever deal with) said 308 then they said sorry we just want are money. so we did pay them and said we will never be back. So if you need service run unless you love giving your hard earned money away. I will never buy or service at this place ever again. I bet Jake Sweeney don't know he has people working for him doing this.

New vehicle purchase

My salesman Chet Navey and the rest of the staff were friendly and I never felt pressured to make the purchase.I would recommend both Chet and the dealership.Darrell

Excellence at its best!

I had the pleasure of working with Chet. By far the best employee that Jake Sweeney has! He was very helpful and answered every question I had. He was new to the company but you would have never known. He made my car buying experience the best one yet! The best part of having him around was he didnt treat me like I was just another sale, he treated me with respect and as a friend. Thank you Chet for everything. The car is perfect for my family and I. Just like you said it would be. I am very pleased and look forward to working with you again in the next 4 years when im bored and want something different.

Great Customer Service

Tony, we wanted to THANK YOU, from the bottom of our hearts for getting us into our car. You worked so hard to get us what we wanted and were so wonderful to work with. Thank you again for your professionalism and explaining every detail. We will recommend you to anyone looking to buy a new car.

Perfect car with the help of the best salesman ever, Jason Y

Our salesman (Jason Young ) was so awesome about finding us exactly what kind of vehicle that we were looking for in our price range ! He asked us what we wanted and what kind of payments we wanted to make and he picked out the perfect one for us ! He was all about making us happy ! I wouldn't go anywhere else to buy another car period ! Jake Sweeny dealership is awesome !

Great customer service

I had a great time working with Bob Rickard. He was very professional. Explained everything in detail. Was very patient and treated me like I was his first priority. My whole car buying experience was great.

Great experience

Very helpful and got the job done I would recommend Anyone to come here. Done everything they could to help me get a new car

Excellent Customer Service

Our salesperson was Jason DeSantis and he was courteous and friendly from the moment we stepped on the lot. He was willing to do whatever it took to make us comfortable and happy with the experience. We had been shopping for many many months, but he was the one who had our deal completed and driving our gorgeous new vehicle home that same day.

Fun, Fast, and Easy

Matt White was professional, knowledgable and honest. Definitely going to him for all my family's auto needs. These guys are the best in town.

New Car Purchase

Marcus Thompson was very knowledgable, Professional, Courteous, polite and mannerable. Took care of me in a timely manner. My experience was very enlightning. Will surely recommend others to him for car purchases..

Exceptional No Hassel Service EVERYTIME!

I've purchased my last 5 vehicles from Jake Sweeney and each time my salespersons have disappointed. They go over and above to match the right automobile to me, my personality and my budget. I literally wait in the showroom while they bring the choice cars to me loaded with just what suits me.These salesmen don't just close the deal and walk away, they are careful to call and check on you, pick your car up for any sundry installations, or send a service person to you to do installs in your driveway if you can't come to the the dealership for service. They also develop relationship to make sure all is well for the long haul. In short, you are made to feel like a VIP! To me, that is what Customer Service should be about and that is exactly the way Darrin Aden and Donald Smith represent!

Easy and efficient

Tony Little was great to deal with, I didn't have to spend much time playing the 5th grade "back and forth with the manager game." Got a good deal. In and out in 2 hrs. Thanks

no pressure sales

My sister in law bought a car from Matt White and talked about how easy it was to work with Matt. I called the dealership and set up a time with matt to meet him there. I traded in my old truck and I got more money than I thought I would on that old thing. I never got any pressure from matt that I would have to buy today or that I was paying way to much. I felt in control and that I was getting the best deal. I will defiantly be coming back to see Matt on my next purchase.

Great Experience, Matt Went to work for me!

Was looking for a truck, didn't know if used or new was the best option. Matt showed me his inventory of new and used trucks and he went to work for me and got me the right deal with the finance guys. I appreciated his effort and patience.Thanks Matt,Jimmy

Very easy and pleasant experience

I had a very good experience here and just wanted to share. We found a 2008 Honda Odyssey and called about it. I spoke with Matthew White about the cost of the vehicle and explained I did not want to haggle back and forth with the price and let him know that if his bottom number was not acceptable, I would not accept any counters and would move on. He presented me with a very fair price for the vehicle and I decided to move forward with the purchase of the vehicle. I appreciated that it didn't turn into a back and forth with the decision makers in the other room. Nothing worse than the good cop\bad cop routine that I have experienced at every other dealership I have purchased from. Financing was a breeze so I was then sent over to the finance department to sign the paperwork. When that was completed I went back to see Matt and he said the mechanics did their final check and found some issue that needed to be resolved before I was handed the keys. Since some parts needed to be ordered and I traded in my old car, he provided me with a new loaner until the issues were resolved. Keep in mind that I bought this as is with no warranty. They could have given me this car and the issues would have been on me but they didn't. It needed a motor for one of the sliding doors, a battery, and the front brake pads had some life but very little so they took care of that. In the end it was 1,100 dollars in repairs that didn't cost me a dime. Since I do not live very close to the dealership Matt offered to deliver my new vehicle to me when the repairs were complete, which he did. I would recommend the dealership but more importantly recommend Matt White. He went the extra mile for my family.

Excellent customer service from Darrin Aden

Darrin assisted politely and professionally. He made the search for a car very pleasant. So glad he was there to help. Need more like him.

Wonderful experience!

My husband and I were looking for a truck. Matt White helped us out in finding one and put up with our last minute changes! We were not the easiest customers, but he went the extra mile to assist us in finding just the right truck for us!

Great customer service from Michael Thompson

I went to Jake Sweeney looking for a specific type of vehicle. I received wonderful customer service from Michael Thompson. Michael was very patient, did not try to pressure me, and spent the better part of three days helping me make a deal on the one vehicle I wanted. Michael was kind, courteous, returned several phone calls and emails and met with me on his scheduled day off. I really appreciated Michael's low key and low pressure personality.

Fantastic!

I got an amazing used car that met all of my very specific needs and expectations at an amazing price. Mike Thompson was very helpful and worked with me to make my purchase fast, easy, and as painless as possible.

Friendly and helpful service!

I worked with Jason Young buying my first Jeep and he was absolutely amazing. He treated me with respect, had excellent advice, and made me comfortable making my purchase. I recommend Jason and Jake Sweeney Chevrolet to anyone looking to buy a vehicle.

Very happy

Mike Thompson made sure to get me into the car I was looking for. I had a tight budget but he made sure I got a car I could afford. Love the car, too!

Awesome!!!

We had an awesome experience with Jason Young, he was friendly, knowledgable we had no pressure want so ever. Everything was put on the table with no surprises. We would definitely buy from Jake Sweeney again.

Great experience