IRA Lexus of Manchester

Caution !!!

I was looking for a hard to find used car which this dealership had available. I called and arranged for an appointment to see the car. I was assured by Curtis Sternitzky, Internet car specialist, that the car would be available. Here is the pasted note from the dealership-- "This is a courtesy email to remind you of your plans to visit Ira Lexus of Manchester Saturday, July 9th, at 4:00 pm. The Subaru Outback, stock number D1230457 will be here for you to see and drive". I live 5 hours away (10 hours round trip), so, before I left, I asked for confirmation that the car would be available to see. I had a phone conversation with the dealership at 9:47 am on July 9. I confirmed my expected arrival time and was reassured the car would be available. My son and I arrived around 2:30 pm and when I asked to see the vehicle, I was informed that it had just been sold (the car was still on the lot and the paperwork hadn't been done). I had been assured in writing and had confirmed by phone that very morning that the car would be available for me to see. I had made it clear that it was a significant trip to make and despite confirming that the car would be available, they still sold it before my expected arrival. I asked to speak with the manager as I had made a significant effort to see the car and wanted to understand why they decided not to keep their word (or even extend me the courtesy of calling me while I was on the road to discuss the situation). I could view the manager, Edward Stockel, in his office and instead of coming directly to discuss the situation with me, he made me wait 20 minutes while he played around with papers on his desk and spoke with employees who would come in and out every few minutes. I finally became upset enough to go directly to his office and ask to speak with him. He denied that I had been assured the car would be available and that they don't do that. I showed him the email and the time of the phone call that morning. He then told me that there was nothing he could do about it. If this was a side of the road used car dealership, perhaps I should have expected this type of customer service, however, this is a Lexus dealership and my experience is that Lexus requires a higher level of customer service and commitment to its customers. This is the only reason I even considered such a long trip for a used car. Obviously a bad experience for me, but I would suggest that, at the very least, other customers should be suspicious of this dealership's ability to conduct internet sales. That being said, I think there is a more important point here. I would recommend to anyone considering the purchase of a Lexus automobile to consider how much dealer integrity and customer service is important to them. A Lexus is a significant investment and, in my opinion, the relationship with your dealer is vital. There are at least 4 other Lexus dealerships in the greater Boston area and you might want to consider a dealership that is more trustworthy and stands by their commitments.

To the rescue

Ira Lexus helped me solve a transmission problem after it was shortly out of warrantee. They were my advocate with corporate and they successfully repaired my rx350 - and I believe in the end I was treated fairly!While this is not a common problem - my advice to my peers - but an extended warrantee and have all your service work done by Ira! Laurie B is the best service consultant - bar none!!

To the rescue

Ira Lexus helped me solve a transmission problem after it was shortly out of warrantee. They were my advocate with corporate and they successfully repaired my rx350 - and I believe in the end I was treated fairly!While this is not a common problem - my advice to my peers - buy an extended warrantee and have all your service work done by Ira! Laurie B is the best service consultant - bar none!!

Great dealership

Always get our SI 250 serviced here. People are friendly and the quality of service is awesome.

I love Ira Lexus!

This is the second car we have leased from Ira Lexus and the people we have dealt with have been gems. Jose the man who called us in January to remind us our lease would end in July and we could do something about it in January, we decided to wait till April, was most helpful in trying to get us a good deal. He handed us over to Joe, a very seasoned dealer who was more than patient with my tantrums concerning the 2016 Lexus 350's inside. Someone in Japan has decided Americans want a variety of patchwork colors in the inside of their cars and for good measure have added some highly polished wood of some sort which sorry to say looks like plastic. Poor Joe had to show us several variation before one was just acceptable not loved.The Jose in the financial office was great to work with very low key no heavy sales pitch.And of course we love Josh Marquis the person between our car and its service.So if I was to get another car of course that is where I would go.

Great experience- tnx Jose F.

I had a great sales experience at ira recently, everyone was professional and helpful. Jose F in finance was great to work with very friendly and knowledgable. Thanks ira!

Great staff

I purchased my vehicle here. I was so pleased. My salesperson was great Mr. Stockel, the General Manager introduced himself and welcomed us to the Ira family. Patrick in Finance was amazing he made it affordable and easy. Can't wait to return for Service and thank Mr Stockel again for everything.

Bad customer service- bad general manager

Making a long story short I was in for service on my certified Lexus which resulted in a loaner vehicle. Unfortunately I was side swiped in the loaner ( an accident which I have proof was not my fault). When I returned the car to tante dealership everyone acted as if I purposely ruined one of their loaners. I apologized profusely and provided all the documentation to show I wasn't at fault. When I took my own car home there was still issues- so I made an appointment to bring it back. The service manager advised they would set me up with another loaner. I advised that if it would only be an hour or two I had no problem waiting. When I went it in was clear It would take longer- so I asked for the loaner that I was previously offered.Ed stocked ( gm) called me over in a hasty tone and was shaking in anger. He furiously said they would not service my vehicle unless I waited. I asked why and he angrily said he had damage to his other loaner and he would not give me another. Keep in mind I was getting work done on a certified Lexus.He continued to tell me to leave and go to another dealership ( 1hr 30m) away. This is seriously making me second guess buying another Lexus ( even though I love it!). And not the way a GM should be acting toward a customer.

Superb, responsive and helpful

I am from New York and brought my car in late one afternoon for a tire fix. They checked out car thoroughly and quickly and discovered a potential catastrophic mechanical problem. They got the job part overnight and fixed it by 845 am so I cojld drive back to NY as scheduled. And gave me great loaner firivernight use. They were extremely responsive, informative and helpful and we t oug of the way to get my car back quickly. A milllion kudos!

very good overall

Very happy with our 2012 rx350 so far. Salesman was very knowledgeable and friendly, seems to know the product and brand. I could not come to terms on a trade in from the manager so had to drive 2 1/2 hours back home with my wife and I in separate vehicles. Price offer on our trade in was insulting, 3500-4000 below trade in book value. Sold next day for cash. I really like the LEXUS brand. The whole purchase took 5 1/2 hours including test drive.

Best Buying Experience Ever!

My buying experience at Ira Lexus was the easiest and most pleasant I've had in my 40 years of purchasing a vehicle. My sales person was ready for me and had the vehicle parked in front waiting for me to arrive. There was no "back and forth" between the sales person and manager to haggle over price. Everyone was very pleasant, friendly, and made it a quick, easy, and painless experience.

Terrible Customer Service!

I recently purchased a used IS250 from this dealership (Nov 2015). I initially put a deposit on my car because the sales staff seemed attentive and they were not overly aggressive.The night I went to pick up the vehicle was a week night after work. My sales person was expecting me, however, when I arrived she was busy with another couple. I arrived around 6:30pm. All I wanted to do was sign my papers and get out of there! I waited for an hour before my sales rep even came over and said hello. Then another 20 minutes or so for her to finish with that couple and start the paperwork with me. I then had to wait another 20 minutes for their finance guy to finish the paperwork with me. All in all the paperwork should have taken about 20 minutes (which it did last time I bought a car!). By the time the dealership finished my paperwork their garage had closed and so they told me they could not inspect my car. Why my car was not inspected BEFORE I picked it up was beyond me! My sales person offered to reimburse me for the cost of an inspection elsewhere as I live an hour away and did not want to drive back.The next morning, after purchasing my car, I looked at their website, out of curiosity to see if my car was still posted. Not only was my car still posted, but for a lower price than I had paid the night before. I called the dealership to inquire about a refund and the finance guy I had worked with the night before tried to make up excuse after excuse as to why he would not provide a refund on the different amount! The different was about $500. Eventually the guy did send me a check, but it was about 3 weeks later and for about $50 less than it was supposed to be. I chalked it up to bad customer service and moved on.I also got my car inspected at another dealership, and it cost half what they charged me at the Lexus dealership. I sent my sales person proof that I had the car inspected and requested a refund for what I had paid them to do the inspection. She sent me a check for the amount of the inspection that another dealership had done. She should have reimbursed me for the amount she had charged me considering I had to use my time to go inspect a car they should have had inspected for me when I went to pick it up!Overall, I really dislike this dealership. I'm not upset about the money that they sheisted me out of, but I am upset about their lack of customer service. If you're going to pay $30k for a used car then then I would expect to be treated with a little more dignity!The last laugh is on them though, I absolutely love my Lexus and will definitely purchase another one in a few years. It won't be from Ira though! :)

Stood up - purchased new LS460 elsewhere

6 weeks ago my wife and I drove more than an hour to be on time for our designated appointment with Joe Cardello to test drive a new LS460. We waited a long time while an assistant sales person searched" to find an available LS460 to test drive all along while Joe was working with another couple. It was clear to us that no one was prepared for our appointment even though upon arrival we were greeted and told we were expected. After one hour of waiting we stated we had other pending obligations but would still be interested in a test drive, then departed. There was no follow-up contact or apology from Joe. We were never contacted by anyone from the dealership. This lack of respect is appalling. Even though we live a long way from Boston, two weeks later we purchased a new LS460 from a greater Boston area dealership. I have never rated any business for any review with a one star, and I am hesitant to do so, but IRA Lexus of Manchester truly earned this one star rating.

Thank you ken V.

Ken Vessell and the entire service team were great. I came in for a normal 10k maintenance, and had a great experience. No pressure or no feeling of being sold anything. Just a straight forward experience which I think is much needed for an industry that is ridden with such a negative light. Ken even went as far as calling me to let me know that the inspection sticker was coming due, and advised me that they could take care of there at the dealership... Ira Lexus has earned a loyal customer not only for the buying experience, but for the servicing too. Top notch service! I will be sending referrals.

Used car purchase

Wife and I purchased a used Mercedes found via Edmunds. The staff were knowledgeable and very courteous. Our sales person Keith Ladd was particularly helpful. We are pleased with both our trade in experience and overall value received. I would recommend them to my friends and family.

Kudos to Mohamed - excellent salesman

We drove 3.5 hours from Northwest Vermont to Ira Lexus in Bedford NH to look at a 2013 ES350. I had stopped by the dealership a month ago and met Mohamed as I was driving home from Massachusetts. They didn't have a car at that time that I was interested in, but as soon as one came in, Mohamed gave me a call. He is such a polite person, charismatic and knowledgable. They were very busy Saturday morning when we arrived, but he still provided excellent service without trying to pressure or rush us through a decision. I also want to extend a thank you to Jose who was very patient and respectful through the negotiation process. I feel we got a good price for our trade-in and their cars are priced to sell. Before we drove the car off the lot, Mohamed made sure I felt comfortable with the navigation system, even helping me program in my home address and setting up bluetooth with my iPhone. The facility is very clean and the atmosphere is very welcoming, starting with the woman at the reception desk who had a big smile when we walked through the door. I'm Lexus loyal, and now I'm Ira of Manchester loyal too!

Always satisfied

Just a shout out for Josh marquis at Lexus. I always get great service and advice for our cars from Josh! He always explains everything my cars need in great detail and goes above and beyond when I have an issue or need help with something. I can not recommend Josh and the people at Lexus enough.

Great Car, Terrible Customer Service & Management

I am giving this dealership 2 stars instead of 1 only because I do like the car I bought. This is the 6th car I have leased and purchased in my life, and I can say this was hands-down the worst car buying experience I have ever had. During our first trip to the dealership on a slow, rainy Sunday, the process of test driving 4 cars dragged out for 4+ hours. I told the Sales Consultant my price range, and he failed to show me any cars that matched my criteria until I told him I was going to head out for the day and then a car that matched my budget and "wish list" ever so magically appeared from the garage. Funny how that happens. We negotiated with Nigel the Sales Manager, who was smarmy, condescending and essentially berated me into accepting the sticker price for the vehicle, then told me he would not be able to do ANY additional work buff out the scratches, etc. because I was getting such a great deal. Ok, Nigel. I almost (and wish I had have) walked out on the spot, however I did really like the car. Our Sales Consultant told us we "had to": come back within 48 hours because they were giving us the car at such a great deal (even though I paid sticker price), so I made an appt. within that time period. I had to call and email 5 times to reach someone, and my actual Consultant never called me back until I was transferred to a Manager who then had him return my calls, in order to confirm the appt and find out what I would need to bring to purchase the car. I was told just to "bring my checkbook," really helpful. One would think if you are trying to close a sale, you might return the customer's calls. We arrived for our 4:30 appt and were told it would "just be a few minutes," then sat in a variety of offices in the dealership until 7:15, when I finally told them we absolutely needed to leave for dinner reservations. During this 3 hour period, we were left sitting alone and told "5 more minutes" by pretty much everyone in the dealership. Hard to understand when you are paying $30k for a new item and have MADE AN APPT why it would take 3 hours to finalize the sale. Very puzzling. I work full time, and had to take a half day to make the drive and appt per the Sales Consultants' insistence. When I expressed displeasure at being kept waiting so long, I was told by our 2nd Sales Consultant that it was my fault for "being on my phone" (which I ONLY was when I was left sitting alone in the various rooms of the dealership) and that it was their "end of the month" so apparently that is the day they treat their customers like crap. Anyways, I would definitely suggest going to another dealership over this one. Lexus makes a beautiful car, however they are many other places where you can purchase one where they don't torment you along the way.

No way I would go back

Twice in 2 years Nigel tried to hose me on a trade in with his long list of excuses. Typical good cop-bad cop routine. Offered 3 thousand less than the next dealer.

Great Price, Friendly Service.

We recently purchases a used vehicle from IRA Lexus of Manchester. The price was aggressive, as was their pricing on the vehicle. I appreciated the no-nonsense negotiating that took place with Ed over the phone, a fair price was reached in a matter of minutes. There were a few hiccups during the transaction; a few lines were left off of the paperwork that was required me to make a couple of trips to register it, our deposit was not promptly refunded, and then when it was they accidentally double billed us. Both of these were small issues and the Dealer worked very hard to resolve them quickly for us making them a moot point. All told we are very happy with our vehicle and the dealership.

pleased with service

Had an issue with a sensor light on dash not turning off when other service facilities tried to fix. Finally called the dealer. I hadn't used them since moving to NH, but even after the 2 hour drive I will continue to use them again.

Finest Vehicle I've Ever Owned

When I arrived at the IRA Lexus Dealership in Manchester, I knew that I liked the Cadillac SRX (having driven one for several hundred miles), but I discovered that its towing capacity was limited to 2500 lbs. That capacity doesnt meet my needs. Mohamed El Naghia met me outside the facility (on what was a cold day). I asked him what does Lexus offer as a competitive product to the Cadillac SRX. His answer was the RX 350. He showed me one of the used RX 350 in the front lot. I was not interested in purchasing a vehicle at this time, rather I had many questions concerning purchasing options such as lease vs. buy, trade-in options for leases, payments, new, used, etc. Mohamed and his sale team spent a lot of time helping me understand my options, and consequently I decide to purchase a 2013 RX 350 that was on the lot. There were many body imperfections (scratches and swirls) on the exterior and a few on the interior. Most of the imperfections on the inside and virtually all on the outside have been resolved. If you saw the vehicle now, you would think its new. I extended the warranty period one year beyond the Lexus Certification. I asked IRA Lexus Service to install a towing hitch, but I had some unique requirements for the hitch. The Parts department was very creative in finding the perfection solution to my problem. Service did an excellent job installing the hitch. Service refinished the driver side door, resulting in a vehicle that exceeds Lexus Certification specifications.I found the staff at IRA Lexus Dealership to be professional, courteous, and very helpful. They helped me decide what to purchase, when to purchase, and help understand all the features that a RX 350 offers no easy task.The RX 350 is by far the finest vehicle that Ive ever owned.

Professional

I wanted to put in a good word for Jake Pawlusiak and the entire staff at the dealership. Of all of the dealers and all makes we visited this was are most pleasant and professional car shopping experience of them all. I would highly recommend if you are buying a Lexus to lookup Jake and enjoy your experience!

A+ Buying Experience

Rich and Nigel are truly genuine people who look out for the better of their customers. I will recommend my friends and family to both of them as well (of course) Ira Lexus. I strongly believe Rich (and Nigel, of course) should get an award for all that he has done for me, if Ira does that sort of thing.

Car Purchase

I went looking for a certain car at this dealer and ended up purchasing it. Great customer service.

from MA to NH

Sovy was extremely clear and answered all our questions. We didn't feel pressured at all which was the reason we came to NH from MA (encountered much sales pressure from a dealer down there). Ed was very open and eager to meet our needs. Very professional, knowledgeable and friendly!

Very Professional

Very professional and personable. We would recommend a friend to see Fred to purchase a Lexus.

Excellent Experience

Excellent experience throughout. Very professional. Made buying a car easy.

New Car Purchase

The most professional and informative buying experience with Sam. Low pressure sales encouraged us to come back for a second time.

Pleasant Buying Expereience

Initially met and bought the car from Ed. Being the manager, he was able to make decisions without going to his boss. We then met and finished up with Fred, who went over the car and finished the paperwork. It was as pleasant as it could be buying a car :) .

GREAT DEALERSHIP

GREAT DEALERSHIP. Sam Sula was very knowledgeable and helpful.

Sovy Sun

Professional, no pressure sales person. Easy to deal with and listened to our preferences. Timely responses to questions and requests for information.

Fred S

Extremely satisfied with the help and attention Fred provided. Best car buying experience to date. Fred was attentive and very knowledgeable! Exceeded my expectations!! :)

Peace of Mind

Buying a new car is often a stressful proposition. I found my sales person Jake Pawlusiak to be very well informed and answered all my questions. The whole dealership was very helpful. I have no problem recommending them to any one who expects that excellent service is the norm both before and after the sale.

Sam, a cut above the rest!

We had a wonderful experience purchasing our Lexus 300h at Ira Lexus of Manchester, largely due to the sensitivity and expertise of their sales agent Sam Sula. Sam was extremely knowledgeable and professional in dealing with us. She was patient and respectful--a delightful change from the stereotypical cars salesperson that is expected. Thank you, Sam!!

Great Experience with Ira!

I greatly appreciate the time, effort, and professionalism that the sales team at Ira put forth to find me the exact car I wanted at the right price. Noah is a fantastic sales consultant and made the process easy for me. The entire team-including managers and the General Manager- always returned my calls and answered any and all questions I had during the process of buying my first car. Thank you Ira for a great experience- I will definitely be back!

Sovy Sun

Fantastic people, and a fantastic buying experience!

Joe Cardello

Joe has been so wonderful since we started getting our cars from Lexus of Manchester. This is our 9th Lexus and we hope Joe can assist us with many more. He is attentive, honest, great listener and overall just a wonderful person. Thank you Joe!!

Great Experience

Very smooth transaction and very helpful. Thank you!

Sovy Sun

Sovy did an excellent job! She helped me see the options I had for a new car. She is knowledgeable, helpful and very easy to work with. The service folks were helpful, welcoming and courteous. Pleasure doing business here.

Sovy Sun

It was a pleasure meeting and working with Sovy and Nigel.

New Lease RX350

This location was very nice and had a nice selection of vehicles. When we first went in to the dealership Samantha Sula introduced herself and brought us around the location looking at various models - when we went in to buy, the lease process was explained in detail. Sam was available to give us an in depth review of the vehicle and the various functions within it. The overall process was stress free - no pressure - very nice people to work with.

Shopping for New Car

The service was great and everyone was very helpful!

New Lexus Hybrid

As a Prius owner I thought that I'd be buying another until I met Sovy and drove the Lexus CT200. Same price range but so much nicer! Thank you Sovy & Nigel - a painless new car shopping experience at Ira Lexus of Manchester :)

Sovy Sun

Sovy was extremely personable and professional throughout the process. She was the reason I purchased at this dealership. I would recommend her to anyone!

Jim Cheever

Jim was extremely knowledgeable and a respectful salesperson. I would recommend him to any friend looking for a Lexus in the future.

Sovy Sun

Sovy, Nigel & Hitesh were all very pleasant with me. They took extensive time to answer my questions. I was very pleased with my experience. I was also very pleased that Nigel shared his extensive experience & knowledge with me; both in helping me with my warranty & helping me to learn about my decisions. I purchased a Lexus & a warranty. Also, Sovy spend the entire afternoon with me.

Great Experience

Very knowledgeable and fully explained the car's features. Straight forward and honest!

Sovy Sun

Sovy was very helpful. She answered all my questions and helped me achieve what I was looking to accomplish when I came in. Very knowledgeable and efficient during the process.

Courtesy

Noah, has been an outstanding salesman; never pushy, always upfront and honest. This has been the most pleasant car shopping experience in many years. **Please note: The entire staff displayed a pleasant environment the entire 8 hours I was there**

First time Lexus buyer

Fred, Nigel & Hitesh are excellent as professional car dealership agents - answer all of my questions, spend time necessary to insure I'm purchasing the vehicle that works for me - especially Fred.

Excellent Customer Service

Excellent customer service. Everyone made the buying process pleasant.

Fantastic Experience

Fred was fantastic to do business with. Well done Fred!

Certified 2012 RX350

Very good Sales Person. Same made my buying experience enjoyable.

Very happy

I was very happy with everything and everybody. Overall a great experience.

Outstanding!

The best experience I have ever had. Buying a car can be painful. Salesmen going back and forth with managers. Here at Ira Lexus Manchester that doesn't happen. They know what you want and get the deal you are looking for. Fred Seixas is an excellent salesman and has a great personality. Loved doing business with him. Thank you Fred!

Sovy Sun

Sovy was great to work with. She made buying our car a stress free experience. I would recommend her to friends & family.

Sam Sula

I had a great experience at Ira Lexus of Manchester. Sam is very pleasant to work with.

My new Lexus

Outstanding service from Ed, Jim, Sovy & Hitesh. Thank you!

Car-Buying With Ease

Sovy is a great sales person - she took the time to understand what I wanted/needed, answered my questions and took much of the anxiety out of the car-buying process. Sovy is respectful and does not use high pressure tactics. I highly recommend Sovy Sun and Ira Lexus of Manchester.

Excellent Car Buying Experience!!

The whole car buying process was very smooth. We had the pleasure of working with Mr. Seixas, a very knowledgeable, professional and patient sales consultant. He was very courteous and his effort to ensure our satisfaction is quite impressive. Definitely recommend Ira Lexus at Manchester for a smoother, hassle free car buying experience.

Truly Outstanding Sales & Service! 10++

Joe Cardello is a top notch sales & leasing consultant. I highly recommend meeting with Joe for the best deal. Also, Laurie Beauchemin is a fantastic service consultant. Laurie always accommodates me with all of my vehicle needs and the entire service team is outstanding!

IS 350 F Sport

Sovy was great to work with! As soon as I walked into the door, I was greeted with a warm welcome. From there, it has been a pleasure to work with Sovy Sun. Thank you!

Purchase new car

I purchased a new car this month from IRA of Manchester. The process of finding a car to my specification was excellent but the finalizing of the purchasing process was not as smooth as I had hoped for. Paperwork was not ready, and I found myself sitting around waiting for people. The up-selling by the financial representative could be described as obnoxious. The sales person responsible for going over the car options was excellent.

New Vehicle Delivery

Excellent service and pampered care. I would recommend this dealership to my most discriminating friends and colleagues. Job most well done!

Sovy Sun

My salesperson Sovy is a very impressive young lady- makes a person feel very comfortable. This is my 3rd Lexus and the reason I stay with this vehicle has a lot to do with the service. Of course I also love the cars!

Sovy was great!

From the moment we walked into Lexus Manchester, Sovy Sun welcomed us and was very knowledgeable and we ended up buying the car. Sovy Sun, thank you so much.

Sovy Sun

Sovy was a joy to work with and the atmosphere at the dealership was relaxed and friendly. We look forward to coming back for servicing. Derek & Debbie

Excellent Buying Experience at Ira Lexus

My salesman, Jake Pawlusiak, and all of the folks at Ira were a pleasure to deal with. Highly recommended!

Third Lexus

My salesperson Sovy is a very impressive young lady-makes a person feel very comfortable. This is my third Lexus and the reason I stay with the vehicle has a lot to do with the service. Of course, I also love the cars. MLM

Sovy Sun

I was pleased indeed with the process of acquiring a new Lexus. Sovy who assisted me, was most helpful and professional in explaining the paperwork, helped me clean out my old vehicle and explained the features of my new car. I enthusiastically and most heartily commend her!

New Vehicle Purchase

Excellent Service, Very Courteous, Pleasant experience with Joe Cardello and the entire staff.

Excellent Experience

Excellent experience with Sovy Sun. Informative, friendly, a great experience!

Sovy Sun

It was a pleasure to deal with this salesperson and dealership. Purchasing our new vehicle was simple without the usual stress!

Wonderful Dealership!

A wonderful dealership! Joe Cardello provided a great sales experience.

Great Experience

Sovy was great to deal with - love her spirit! We would definitely recommend this dealership.

New Vehicle Delivery

Another great experience with Lexus of Manchester. This is my third car with them. The sales experience with Joe Cardello was wonderful and I really like the Service Dept. too. I highly recommend the dealership to everyone!

Outstanding Review

Mr. Ed and his team did an outstanding job for us in acquiring a 2015 350 RX!

Joe does a great job

Joe was very professional and made us feel very welcome at the dealership.

Sam Sula Sales Representative

Sam's patience and ability to sell me a vehicle when I only came for routine service were impressive. Although I had not scheduled an apt, same made me feel I was her only client of the day. While infact others with prescheduled apts were also present. Without hesitation I would indeed send friends and family to Sam.

Wonderful

A wonderful experience and a wonderful dealership all around.

Sovy was great-

Sovy was great to deal with- love her spirit! We would definitely recommend this dealership.

Quality & Commitment to the customer

Unmatched quality of service; absolute commitment to the customer in every facet of providing service. Complete technical understanding of product line. Superb buying experience. Second Lexus purchased from Ira Lexus Manchester. The IRA team led by Ed Stockel is best dealership I have ever encountered. Joe Fitzgerald, sales, is, 100% committed to his customer.

New car

Good experience and great service from Joe Cardello and Nigel Long. Very very satisfied. Thank you.

Sam Sula sales Representative

Sam's patience and ability to sell me a vehicle when I only came for routine service were impressive. Although I had not scheduled an apt, Sam made me feel I was her only client of the day. While infact others with pre-scheduled apts were also present. Without hesitation i would indeed sent friends and family to Sam.

Joe Does A Great Job

Joe was very professional and made us feel very welcome at the dealership.

HAPPY CUSTOMER!

What an enjoyable car purchasing experience! Heather was Great!

Great Experience

We really enjoyed working with Sam. She was very attentive and helpful! We appreciate how patient she was while answeringo ur questions.

Super Experience

Great Experience. Heather Lane was awesome. The staff was courteous. We'd come back! Also recommend to other.

Review 4/29/14

Brought my 2008 Lexus in for service on 4/29.Looked for Joe Cardello, my salesman, who I learned was taking a day off. Nigel, the general sales manager,talked to me about the 2012 Lexus I was interested in. Joe was called and he came in to deal with the purchase. I left that afternoon with my new vehicle. Ira Lexus has very professional people and Joe Cardello is the best.

RX350 Purchase!

We know what we wanted and communicated via email so we were able to agree on the vehicle and pricing before coming in. We then went to the store for an actual test drive and purchased the car right there. It was painless, since we have pre-negotiated the price/package. Devin Monahan is the Sales Representative handling our purchase and found him very responsible and tried very hard to earn our business. This is the best car purchase experience which we have had for a long time.

2014 RX 350 SUV with a bad transmission

A few weeks ago my wife purchased a brand new 22014 RX 350. Little did she know that her new car experience will turn into a nightmare.My wife drove the car around the dealership for about 5 miles, she was excited about the new Lexus went and purchased the car over phone.She went back the next day to finish the paperwork and pick up the car (the car had 45 miles when she drove it out of the dealer lot). She drove the vehicle home late Friday evening, when she got home she told me that something is not right about this car. She described the problem as vibration when the vehicle goes up to certain speed. I drove the car to figure out what she is talking about and it vibration happens when it shifts to a higher gear. She called the dealer and made an appointment to get it checked out. The dealer called California and went through a series of tests and procedures (i.e. drain the transmission fluid without success). The service manager gave us a call and said they ordered a new transmission and the car will be ready a week later. WHAT!!!! Update on 5/5/2014:Just to keep everyone up-to-date on this issue: Lexus corporate headquarter gave me a call today to ensure that the issues I raised have been addressed and that all is well with the new transmission. They are also try to do well by me.I was also happy to hear from the GM of the IRA Lexus Bedford NH. He wanted to make sure the vehicle is operating 100%. And if I had any issues to call him directly at his number. The service department handled the transmission replacement very professorially and kept me posted on the progress.

Sovy Sun

My visit today with Sovy Sun went very well. I recommend Sovy because she is wonderful and has great follow-up. Sovy called me while I was in Canada and was very consistant.

Devin Monahan

Devin Monahan was a very pleasant, professional and easy to work with. He was Knowledgeable and addresses all of our questions and concerns. The Lexus RX was extremely comfortable, powerful and agile. Most important, it fit my 6' 4" husband well for both passenger and driver positions.

Great Experience

Very friendly and easy to make a deal. We would come back again. Very confortable. Sam, Nigel & Dave did a great job

Lexus Ira of Bedford NH

Lexus Ira or Bedford is a high end dealership. All personnel are very friendly, knowledgeable and courteous. I just purchased a Lexus RX-350 and my transaction was with Joe Cardello who is a sales and leasing consultant. I could not have dealt with a more professional sales person. Dealt with Joshua, Service advisor, who is also knowledgeable, friendly and courteous. I would definitely recommend this dealership.

Great Sales Experience With Sovy

I had the great pleasure of working with Sovy. The process was incredibly smooth and straight forward. The customer service was top notch.

My service experience

Joshua was very Straightforward, Accommodating and Professional. I would recommend the service at Ira Lexus of Manchester.

Excellent Experience

I had an emergency before leaving on a trip. Joshua Marquis my service advisor, was extremely responsive. I could not have asked for better service. I was on the road in a loaner in no time.

2013 GS350

Great Service and no haggling needed wotj tje wau tje car amd trades were both priced. Same day shopping, sale and delivery. The easiest car shoppinh I have ever done. Thank you to Noah and everyone at Ira Manchester!

Excellent value & service

I'v driven Lexus for the last 15 years and I had over 250,00 miles on my RX330 and wanted to trade. Going into retirement I questioned if I wanted to go with a third Lexus. But the deal offered by Noah & Nigel was perfect and i'm totally pleased with my third Lexus.

I Purchased a vehicle Ira Lexus of Manchester wanted...

I Purchased a vehicle Ira Lexus of Manchester wanted March 8, 2014. I found the vehicle on Autotrader and requested information about the car. I ended up working with Samantha Sula. when Samantha and I spoke via phone and by email I specifically informed Ms. Sula that I lived in North Carolina and would be flying in to purchase the vehicle. Therefore detailed pictures were requested. Ms. Sula sent pictures via email but they didn't have enough detail so I asked if she could send more. Ms. Sula sent more and also informed me that more pictures were posted on their website. I liked what I saw so I placed a $500 deposit to hold your vehicle; as requested by Ms. Sula. I flew into the Boston Airport and took a 1.5 hr shuttle to Manchester; Ms. Sula picked me up from this location. We arrive at the dealership and to this point everyone is pleasant. Ms. Sula took me to see the vehicle and at a glance it looked ok. We then proceeded to her office to discuss, get documents signed. In the process Ms.Sula had to excuse herself to finish up another deal. While waiting I went back to the car to examine more. I noticed some interior imperfections and a 24+ inch scratch on the rear passanger side of the car; close up pictures were taken of the car and sent to me but this imperfection was not there. It looked as if someone opened a door to wide and damaged the vehicle. Once Ms. Sula and I rejoined I mentioned this and she went to examine the vehicle. She identified the scratch the interior imperfections on both rear door interior panels and the "frankinstein stitch" (words I use to describe the imperfection) on the driver side door pocket. The driver seat was worn but the pictures that were sent to me does not reveal the imperfection. Ms. Sula took my concerns to a manger. They offered me $300 to have the scratch removed and the front drivers door pocket fixed. I did not think that this would be enough to cover expenses. Ms. Sula informed me that this cost was based on their prices; not taking into consideration that I didnt live in New Hampshire and it could be different in NC. So I asked if we could agree for me to take the vehicle to the Lexus dealership in NC and they estimate the repairs and they pay them directly; her manages disagreed. So I contacted a relative that owns a body shop and he quoted me $250/per panel and NC lexus gave me a price based off past experience of $150+ to fix the door pocket; they wouldn't agree at alk to fix the imperfections on the back seat interior panels. So I asked for $700 to cover cost; management again disagreed. So they started that the shop would be open on Monday but I couldnt stay until Monday. Further I have an email specifically asking for details regarding this vehicle and for some reason this was left out. They didn't offer me hotel stay until Monday or nothing. Ed Stockel, General Manager, found someone to buff the area containing the scratches and advised me that he would not sign anything stating that the scratches would not reappear and he took back the offer to fix the driver front pocket; he stated that he didn't know anything about the door panel and the other imperfections on the backseat panels. I asked Mr. Stockel how did this car get certified? Its not like new, which is one of the perks for purchasing a certified vehicle. Ms. Sula apologized and stated that she would understand if I didnt purchase the car; further we can "shake hands" and part ways. Not offering me a refund for being mislead or even a ride; be mindful I flew in and took a shuttle to get there. Another flight wasnt available from the NH airport until next day. Their attitudes lead me to believe they knew the condition of the vehicle and they knew that I had NO way back without transportation. Therefore it was no room for negotiating the imperfections that were intentionally left out. So I signed the papers and they acknowledged that they owed me a cargo net that I have not received. I contacted Ms. Sula via email w/ read & delivery receipt and she has not responded. David Gerardi closed the deal. No one ever took me out on a test drive; didnt even offer. However, Ms. Sula did offer to explain the manual and I declined; I had just sold the same car and was familiar w/ the upgrades. Mr. Stockel nor Mr. Geradi shook my had at the close of the deal nor did they see on my way nor apologize the all the confusion. Ms. Sula did try to make peace and I told her that I would be contacting someone regarding my treatment and the fact that I was mislead and uninformed of the true nature of the car. The scratch came back and Mr. Stockel said it wouldn't but I knew he was being untruthful when he denied putting it in writing. I will provide pictures and emails of what they sent me and the unedited pictures that i took; the vehicles interior looking totally different from the pictures that they sent. I would like for them to fix the imperfections since I was not allowed to see prior to the purchase and was unaware. Please help if at all possible. Thanks

Noah Phipps

Great customer service! Dealership is very clean, and comfortable. Noah answered all our questions made the process easy and found exactly what we wanted!

Ira Lexus

Joe Cardello and the rest of the team were great to work with. They made the buying or leasing process easy to understand and were fair with the trade in of my old Lexus. Beautiful comfortable facility will highly recommend to friends, family and clients.

Great buying experience

Very helpful, great buying experience, Noah was great!

Excellent services

Excellent services throughout. I purchased an ES350 and Noah was my salesmen. It was no pressure and got right into the car with ease. It was a pleasure to purchase a vehicle at this dealership

Sam Sula

Same Sula provides professional knowledgeable service, answering my questions and concerns. Calculated appropriate price with Nigel, Ed & business manager Bob.

New Lexus ES350

Came very close to buying a Volvo S60. Salesperson was new and didn't really know about the car. Sales Manager at Volvo did not do a good job. My experience at Lexus of Manchester was great! My salesmen Joe Cardello and General Sales Manager Nigel Long were friendly, knowledgeable, responsive and very prodessional. Very glad we went and bought a car there!

Quick and easy

Purchased a Lexus RX350. Noah was our Salesman. Quick and Easy. Great buying experience. Would definitely recommend. Thank you Ira Lexus of Manchester!

Buying a new Lexus

Devin and Bob are very easy to work with when buying a new Lexus.

Very nice dealership

Very nice dealership and facilities. Very friendly salesperson, Noah. Very nice simple process to buy a vehicle here!

Excellent Dealership

Joe Cardello is an excellent and patient sales person. My husband is not the easiest person to deal with when buying a car. I should know. I hate it. Joe has the patience of a saint. He was great through the process and worked with us to make the deal work for us. The dealership is beautiful and the staff is pleasant.

Wonderful experience!

Wonderful experience, great deal, above all expectations! Noah my salesmen was the best we could of asked for!

Excellent

Excellent dealer, salesmen and leasing officer is very helpful.

Wonderful Experience

Our experience was wonderful with Heather Lane. Heather not only performed her duties as a sales consultant but went above and beyond to ensure we were completely satisfied. Heather is very personable and a true professional. Ira Lexus should feel very proud to have Heather as a part of their team. Thanks Heather for a job well done!

I have been dealing with Ira Lexus/Lexus of Manchester...

I have been dealing with Ira Lexus/Lexus of Manchester and Doug Clifford for over 12 years. This is my fifth RX 350. I guess maybe you could say that this vehicle could sell itself--at least to me. However, what initially made this my car of choice was Doug Clifford. He's not your "average salesman". From day one, he has never been pushy or over bearing. There were never any surprises during or after the sale. Doug has the patience of a saint. Being electronically challenged, I'm sure that I have tried his patience! No question is too foolish. No task is too silly. All phone calls are returned. I can't imagine buying a vehicle from anyone else.

We have leased four Lexus RX 350s over the years. Three...

We have leased four Lexus RX 350s over the years. Three of these were leased from Ira Lexus of Manchester. There is a reason we drive four hours from Vermont to Ira Lexus: superb service! Joe Cardello did everything he possibly could to insure that our leasing experience was pleasurable and that the outcome was to our satisfaction. He makes us feel like family and we are proud to be in the Lexus family. Joe is our "go-to" guy for Lexus leasing and we hope he will remain so for many years to come. There is no one better. We were gratified that Joe introduced us to Ed Stockel and Nigel Long, who were both considerate and instrumental in providing us with assistance in achieving our goals. The RX 350 is quite simply a sensational automobile and we drove it home because of a sensational team. Kenneth and Lisa Kimmins

Awesome, grade A+ service. In the past I have owned...

Awesome, grade A+ service. In the past I have owned Mercedes, BMW's and Porches the service was just fine. But the service at Ira of Manchester/Bedford is amazing . The staff is both friendly and professional. In these tough economic times, I have to say, as far as Luxury goes; Lexus is the best bang for your buck and Ira's service is second to none.

I have been purchasing/leasing cars for more years than I...

I have been purchasing/leasing cars for more years than I care to share. In all my years, this is THE best group. Friendliness, professionalism, respect for the customer and sincere effort to develop long-term relationships. Superb service department and staff, very welcoming group. I have sent friends to Ira who are also very happy with their experiences here. Lexus should be very proud of how their brand is being represented by Ira Lexus of Manchester!

Today I purchased a Certified Pre-owned Lexus ct200h from...

Today I purchased a Certified Pre-owned Lexus ct200h from Doug Clifford at Ira Lexus in Bedford, NH. It was one of the most pleasant car buying experiences I have ever had. Doug's demeanor was consistent and friendly throughout. I did quite a bit of research and found their pricing to be fair and close enough to recommended value, making the transaction relatively painless. The dealership was extremely clean, everyone I met was very professional and friendly, and the used car I bought was beautifully conditioned. I have been to over 8 dealerships of all different brands over the past two weeks and this one was the best by far!

I was on a mission looking for a used RX330 with low...

I was on a mission looking for a used RX330 with low miles ( I had seen an 06 model online that I went specifically to see and test drive). Being a previous Lexus owner and already having test driven the model from other dealers, if the car in inventory was in the beautiful shape as described, I was expecting to trade in my ES300 (with over 200K miles). Doug Clifford greeted us. Someone had just come back from a test drive and another rep had the keys... he had to check on whether it was still available. Fortunately for me, it was and Doug had come out on the drive . This RX330 was a gem! A very knowledgeable sales consultant, Doug was able to answer any question that came up and he knew the model inside and out. Doug made the purchase of this vehicle a very easy and enjoyable process and I would highly recommend seeking him out personally if you are considering a Lexus purchase. Michelle

I bought a new Lexus a week ago. My sales person was on...

I bought a new Lexus a week ago. My sales person was on vacation on the day of delivery so Doug Clifford graciously agreed to deliver the vehicle. He spent about 2 hours with me going over the many features of the vehicle. He demonstrated a great command of all the systems, and was very patient with me who, I'm sure was obvious to him, was having difficulty grasping it all. He repeatedly told me to call him if I experienced any difficulties trying to operate the complicated array of options. Of course I had difficulties, so I called him. He seemed delighted that I called and insisted I come in even though he had other sales customers at the time. He managed to juggle his customers and take care of my concerns too. He's able to make me feel special even though he must have been stressed doing so.I told him that he is the first car salesman I've ever looked forward to visit(I'm 72 and have seen a lot). In short, he's special and a credit to the Lexus brand.PS: all this and he didn't even sell me the car! John M. Carroll

The people were very friendly. Doug Clifford was very...

The people were very friendly. Doug Clifford was very pleasant and very knowledgeable. He helped us with everything in purchasing our vehicle and helping with setup features.

I was very pleased with the quality of service and...

I was very pleased with the quality of service and friendliness of the staff here at Ira Lexus of Manchester. It was the first time I'd dealt with the service staff in person, but I was treated like I've been coming here for years. It's a 45 minute drive for me to visit, but well worth it having the confidence that both myself and my vehicle will be well taken care of. Ira Lexus of Manchester makes doing business a pleasure!

Doug was a pleasure to do business with because he was...

Doug was a pleasure to do business with because he was professional and made it a great experience for us. We highly recommend that anyone looking for a new/used vehicle to visit Ira Lexus and ask for Doug!

My husband and I, went Lexus to look at the RX 350 F...

My husband and I, went Lexus to look at the RX 350 F because that is what I was wanting after his recent purchase of a RR. There on the showroom floor what appeared to be a IS 350 from the front end turned out to be a CT200h to our surprise. It was beautiful, sporty and just what I was looking for (even though I was unaware that was what I wanted when we arrived at Lexus). We worked with a new Salesman named Joe and he was fantastic. Joe Fitzgerald had a lot of patience with all our questions. If he did not know the answer he would find out and let us know promptly. He did not try to "pull a fast one on us" or try to talk us into something that we may not have really been happy with in the long run! Dave Derardi the Sales Manager was extremely helpful with our process as well. Neither gentlemen rushed us in making our final decision -- even when it was after 5 pm on a Saturday evening. They treated us with respect and were their first and only customer of the day (although they were quite busy). Lexus has impressed us with this sporty little hybird along with the outstanding customer service that they displayed. I pick up my new set of wheels this week and I could not be happier!

Doug is a fantastic person and he made the purchase...

Doug is a fantastic person and he made the purchase process very enjoyable for us. He's very friendly, approachable and knowledgeable. He's truly passionate about his job. We also worked with Nigel on our trade-in. He was very professional during the negotiations and we were pleased with the final numbers. We will definitely buy our next Lexus from Doug and Nigel.

After calling 3 Lexus Dealerships 1 30 mintues from our...

After calling 3 Lexus Dealerships 1 30 mintues from our house that didn't call me back Dave from Ira Lexus called me back right away, I told him our situation and he was eager to help us, told him that we were from Kennebunkport Maine and he gave us the most attention as If we were in NH. Gave him a description of our trade and he put the numbers together and we had a new RX-350 a week later. Got to the dealership on the last day of the month they were busy, dave came over and Introduced himself and I put 2 and 2 together, we ended up working togther for the Lannan family In Ipswich. Small world when you are In the Car biz! anyways John was our Sales associate very nice and very helpful showing Chris her new RX. If you are In the market for a Lexus I recommend this dealership, being In the car biz for over 20 years we were treated exellent! brand new facility easy location and to get to, go see Dave and John! TimatChris Kennebunkport Maine

An awful experience. My wife and I were thinking of...

An awful experience. My wife and I were thinking of purchasing a new 2013 Lexus ES350. We currently own a 2009 ES350 and we absolutely love the car. I went on line and shopped around for pricing. I was contacted by a salesman from Ira Lexus in Manchester, who quoted me an internet price in writing and in an email from the IRA LEXUS Manchester website...I communicated with this salesman 2 times through emails to confirm that the discount he had quoted me could and would be taken off the MSRP for any comparable or more expensive model ES350... I brought said paperwork with me today to the dealership. The salesman had set up an appointment for me with the Ira Lexus financial person, Nigel Long. I had also printed out and brought with me a copy of the Kelly blue book trade-in price for my current vehicle, the aforementioned 2009 ES350 I believe to be in excellent condition, with only 33700 miles on it. The salesman was "not available" on this day, Sunday 2/24/13 so I initially worked with Doug Clifford, who my wife and I were very pleased with...things were ok until we entered discussion with Nigel Long regarding the particulars of the pricing. Nigel was quick to explain that the salesman who had quoted me the discount pricing was absolutely wrong in his quote as it was written and that the pricing would not be honored. I quickly pointed out that I did not make it up, that he was holding in his hand the very communication from the IRA LEXUS Manchester website that supported my claim......Nigel then explained to my wife and myself in typical Dealer doublespeak fashion about the numbers and how even he would buy a vehicle at this discount. I decided to move the conversation on to the appraisal of my trade-in...I obviously now expected to be low balled here, but not to the tune of $2500 !! Nigel had advised us that if I went online to check the pricing of my vehicle, that I would find that it would sell for only $21000...that it was ridiculous to think any dealership would pay me the Kelly blue book for my trade-in...As soon as I arrived home, I went on auto dealer.com and found the same exact vehicle with almost the same mileage as mine (33045) at a price tag of $22998 at Herb Chambers ....the price range for 2009 ES350's within the mileaage range of my vehicle was from $23000 up to $27000!!! Kelly blue book trade-in value for my vehicle is 21046......Nigel 's offer to us was approximately $18500. So needless to say, my wife and I exchanged pleasantries with Nigel and Doug and headed home through the snow after a very disappointing experience..I could have saved us a lot of aggravation had I known the quotes given to us meant less than zero.

The best car buying experience ever!!! Doug Clifford has...

The best car buying experience ever!!! Doug Clifford has to be the friendliest and most genuine sales person we've ever dealt with when buying a car. He treated us like we were his family and introduced us to the IRA team so that we would know them when coming in for service, etc. I would highly recommend Doug for his kind, friendly approach to selling a car. Thanks Doug, I Love my car. :)

The entire experience was very professional and pleasant....

The entire experience was very professional and pleasant. The delivery was beyond my expectations. Doug took a great amount of time to explain all of the features and to LISTEN when I had questions. The car looked beautiful.

I had an excellent experience shopping for a new car at...

I had an excellent experience shopping for a new car at IRA Lexus of Manchester. Doug Clifford was wonderful, he worked very hard to find me exactly what I was looking for. Doug was very thorough reviewing all the options so I would feel comfortable before leaving the dealership. I definitely would recommend IRA Lexus and will be returning myself.

Treat you like a million bucks. Very accommodating to our...

Treat you like a million bucks. Very accommodating to our busy schedule. This is the 2nd car we buy from them and we will continue to go to them for sales and their exceptional service.

THE QUESTION IS, would you buy a car from Doug Clifford? ...

THE QUESTION IS, would you buy a car from Doug Clifford? The answer is an unqualified YES. Mr. Clifford is a true gentleman, and makes the process of buying a Lexus seamless. It's like buying a car from your favorate uncle. I know, I have been buying Lexus's from him for over ten years. So, if you want to buy a Lexus, call Doug Clifford, and experience the ultimate in customer service.

There has been so many changes since the dealership has...

There has been so many changes since the dealership has relocated to their new facility. There seems to be so many new faces, and so many faces that I miss. I was very surprised to see Rosie go, but I am so glad that Ryan is back. Thank goodness Laurie is still there as well! Ryan and Laurie are the best service writers out there, in my opinion. Ryan - very courteous, quick, and efficient! Laurie - has the biggest heart, no wonder all her customers love her! And of course, there is Nicky! The very lovely and cheerful cashier/receptionist. Such a gem of a sweetheart! Service is truly outstanding as always. I miss how cozy it was in the old place, the new place seems a bit stuck-up, but thanks to the three people above, I still feel at home!

What a wonderful experience! With such an advanced...

What a wonderful experience! With such an advanced vehicle and so much to know, Doug Clifford really considered my needs as a buyer and was very thorough explaining the specifics on my new car - and in a fun way! No pressure, just a wealth of information. I appreciate that he's willing to be available to me whenever there's a problem or concern, even after the sale. I can rest assured knowing that I'm in good hands and I'm pleased to have had the opportunity to work with such a fun and knowledgeable salesperson. Call Doug to help you to select the Lexus that suits your needs, you'll be glad that you did!

If you are really interested in buying a car, you need to...

If you are really interested in buying a car, you need to go see Daniel Bonenfant at Ira Lexus. I had no intention of buying a car on the first day I was looking, and at the first place I stopped. But that is exactly what happened. Dan was very patient with me, despite the fact that I admittedly changed my mind about what I was looking for in a car several times during my time at the dealership. Dan could not have been more professional. Each and every time I arrived through the front door, I was courtiously greeted by schedule coordinator/receptionist Hazel AbadSantos and receptionist Kyla Fetzner. They were quick to acknowledge my presence, and they made sure that I was being taken care of. When I picked up my car, salesman John Derkrikorian showed me all of the features of my new vehicle. What a patient person. He could not have been nicer. Great interest rate from the dealer. Very satisfied with my experience at Ira Lexus. I would highly recommend.

My wife and I were driving by the lot when we saw an SUV...

My wife and I were driving by the lot when we saw an SUV that we had been looking for. I went in for a test drive and was assisted by Daniel. He was very professional and answered all my questions. The used car prices at IRA Lexus are priced to sell. There was no back and forth on the price of the vehicle I wanted or the trade of my vehicle. The entire staff was kind and took care of all my needs. If your in the market for a news Lexus or are looking for fair priced used car, I would highly recommend you go in and see Daniel at IRA Lexus.

Every person I came into contact with was sooooo great. ...

Every person I came into contact with was sooooo great. I feel really good about my purchase and am thrilled with the product and service. Yay to IRA Lexus of Manchester... I hope to stay with this dealership for years and will highly recommend it to everyone! Tess

I always get the best service from Laurie Beauchemin in...

I always get the best service from Laurie Beauchemin in the service department. She will work with you to make almost anything possible. Though she is very busy she always makes a point to return calls in a timely manner!!Always friendly!!!

As a repeat customer to IRA Lexus, we were tremendously...

As a repeat customer to IRA Lexus, we were tremendously satisfied with the buying experience. Joe Cardello assisted us through the process towards the purchase of a 2013 RX 350. He is patient and knowledgeable. He explained all of our possibilities including options. He located the car for us from another dealer. We would highly recommend Joe to anyone seeking a dependable new Lexus. This was the finest new car buying experience we have experienced. Many thanks to Joe and the IRA Lexus team!

Overall experience with Ira was good. Special mention...

Overall experience with Ira was good. Special mention needs to go to Doug Clifford who was very energetic and full of positive energy every time I met him and was very efficient and effective in finalizing the deal on my Lexus RX 350. The dealership itself including the service area is very neat with no shabbiness. Very professional and friendly crew. Definitely will recommend Ira Lexus NH to all my friends and relatives.

Ira Lexus of Manchester is one of the best deanships i...

Ira Lexus of Manchester is one of the best deanships i have ever been to. Service department is the best and the sales people are almost zero pressure.

My previous dealings with Ira Lexus have always been...

My previous dealings with Ira Lexus have always been gratifying. On this particular visit my wife and I were shopping for a late model LS460, Doug Clifford made the shopping very pleasant, and his professionalism was evident from the outset. At the time of vehicle delivery I occupied Doug for over three hours with questions and requests he never complained, and we got to understand all of the vehicle's features. There were some repairs that were requested and these were granted without hesitation. I would recommend Ira Lexus to anyone without hesitation.

The car dealer is suppose to supply seat belt extenders...

The car dealer is suppose to supply seat belt extenders if you need them. Today I contacted you to get two seat belt extenders for our back seat of our Lexus and Rosie said, "We would have to bring the people who would be using the seat belt extenders down to Manchester, NH to be measured"!!! You got to be kidding me???? We have at least three different people that go places with us, some are elderly people and we are suppose to embarrass them and ask them to travel all the way to NH to get measured for a seat belt extender so they can ride in our car?? We used to own a Cadillac Deville and the Caddy dealer just gave us two different size seat belt extenders for our guest to use in the Cadillac when we had it!! But Lexus Dealership would rather we get tickets for our guests not being able to buckle up and be safe. Who are you kidding??? This has really turned us off to ever owning another LEXUS......Cadillac dealership will get our business from now on!!!THIS IS THE MOST ABSURD THING WE HAVE EVER EXPERIENCED WITH A DEALERSHIP!! DOESN'T THE LAW REQUIRE YOU TO PROVIDE FREE OF CHARGE SEAT BELT EXTENDERS FOR ALL VEHICLES????TO KEEP PEOPLE SAFE??? NO ONE MEASURED EITHER ONE OF US FOR THE SEAT BELTS THAT CAME WITH THIS CAR....SO ARE THEY REALLY SAFE????????????????Dick & June Normand

I was pleasantly surprised with the people at Ira Lexus. ...

I was pleasantly surprised with the people at Ira Lexus. I first showed up on a Friday evening, hoping that they would be open late, but that was not the case. They were close to closing time (6pm) and were very busy with there impending move to their brand new facility and yet they were friendly and took time to answer my questions. I was assigned to a pre-owned specialist Rob who took the time to get to know what I was looking for and took notes. We agreed to meet over the weekend at their new facility in a nearby part of Bedford, NH (where CR Sparks used to be). I forgot to call ahead, as Rob had requested, so when I arrived he was out driving with another customer--these things are difficult to predict. The manager hooked me up with a younger salesperson, Tim, who was also very easy to talk with and deferential. With Tim's encouragement, I ended up spending a lot of time there and test drove 3 used cars and got a first round offer on my trade in. Now, I was originally intending to spend less and get an older, higher mileage car, but I was really impressed with what I could get for another $5-6k. I could get an '09 IS-250 with premium package, lower mileage, certified with 3 year warranty, and in fabulous condition--new tires, brakes and more. I also preferred the idea of a car that was a couple years beyond the upgrade year ('06), with the kinks worked out; reliability was of top concern to me since I tend to keep cars for over ten years. Originally I thought that paying extra for a certified pre-owned vehicle was a waste, but seeing the prices and some of the work that is put into the vehicle up front was illuminating and the 3 year warranty (up to a combined mileage of 100k) was very reassuring. I anticipated Ira Lexus' sales staff to be perhaps a bit snobby and their prices high, but I was impressed on both fronts. The pre-owned department is in the main building with the new car staff, which is nice, and the prices were at a sweet spot: much lower than new but not that much more than older non-certified cars. The staff were well-mannered yet also friendly and good listeners. The pre-owned selection was a bit lean (I ended up getting my IS at another Lexus dealer where they had the color my wife and I wanted) but Tim says that with the move, they are building their inventory. He also explained that the internet has changed pricing strategy in the industry: to attract customers, you have to show a competitive price up-front, so I found that there is a lot less mystery and dickering in the car-buying experience. This reduces the anxiety about getting a fair deal. Oh, and I love my "new" Lexus IS-250 with the nav package. Its a fabulous sporty car and easy on the eye.

I had been searching for a great feature-laden SUV and...

I had been searching for a great feature-laden SUV and had visited several dealerships encompassing several brands. The Lexus RX350 appeared to be an excellent choice, though I was very enamored with an Acura MDX and Infiniti JX. After visiting Acura, Infiniti, and another Lexus dealership, I ended up calling Ira Lexus of Manchester since they had what appeared to be a perfectly outfitted excellent condition 2010 CPO Lexus RX350. The staff was welcoming and friendly. Doug Clifford was exceedingly willing to assist me. I was shown the vehicle I was most interested in. Though it is high pollen season here in NH, the vehicle was cleaned before my viewing. Doug was knowledgeable in reviewing its features and assisted in a great test-drive. The comfort and quality of the car met expectations and resulted in a swift and pain-free purchase process which met a great price point. Delivery was a breeze. Other than a glitch with Lexus central regarding my Lexus Enform activation, everything was smooth and made for a great transition. The service staff was introduced purposefully. I found them to be down to earth, friendly, and welcoming. The RX is the quietest and most maneuverable of the SUVs I've driven. It is feature laden and comfortable, more economical than an Acura MDX and affording greater driver visibility than an Infiniti JX. As well, Ira Lexus of Manchester's price point bested as-advertised prices of similar vehicles at other Lexus dealers and made for a smart acquisition.

At 75-years of age, I have purchased 22 vehicles in my...

At 75-years of age, I have purchased 22 vehicles in my life-time of which 5 were America manufactuers (4 preowned; 1 new) purhased in the early 1960's. All were unsatistory in service and customer satisfaction. Since that time, all vehicle purchases have been foreign manufacters to include VW, Honda, Infinity, Mercedes, Toyota and the last 3 were LEXUS RX 300 and 350. Of the foreign vehicles purchased only 3 were new (2-VWs; 1-Honda). All others were pre-owned, certified, one owner, low mileage (under 20,000 miles), a complete service record, clear carfax report, etc.As a retired businessman, I research a specific vehicle wanted at reputable dealers within 100 miles of our town zip code, do extensive research to prepare for the eventual negotiation process anticipated with dealership business and sales managers, and sales & leasing consultants.Without any reservation, the most outstanding sales & leasing consultant in all my years of negotiation and purchasing vehicles has been Douglas (Doug) Clifford, IRA Lexus of Manchester, Manchester, NH 03103. Doug personality is welcoming, pleasant and fun, knows thoroughly the entire Lexus product line, is prompt, attentive and most important an outstanding listener! During the vehicle explanation and operation, he explains literally everything while understanding that the best use is achieved by "doing" it yourself. Doug understands the "market" so well, that after explaining pricing and the negoitations, there is no multiple trips to the sales manager'office for continued dialog. The sales manager has complete confidence and trust in Doug's extensive experience and what he is recommending. The primary (and in some cases the only) objective of most dealerships is selling of vehicles. Doug's has dual objectives of building rapport with each prospective client, to develop repeat business potential for the dealership and selling vehicles. There is no one better than Doug Clifford and, because of his personal and busniess acumen, IRA Lexus of Manchester is my dealership.If you want to have fun and a most informative experience in purchasing a vehicle, go see Doug Clifford; I will continue to do just that!Roger V.

We had a fun and informative experience at IRA Lexus of...

We had a fun and informative experience at IRA Lexus of Manchester while shopping for a new SUV. The sales staff was prompt, attentive and very knowledgable. The delivery of our vehicle was simple and the review of the vehicles features and operating systems, done by our salesman, Doug Clifford, was very through. We are very pleased with our Lexus RX 350 and look forward to visiting the brand new state-of-the-art dealership facility for our service needs.

Who knew buying a new car could be a totally positive...

Who knew buying a new car could be a totally positive experience? Jake Pawlusiak of IRA Lexus of Manchester did! I recently wandered into this Lexus dealership having already decided to buy my 5th New Toyota Camry. From the moment I entered this dealership I was enveloped with professionalism, listening skills and interest in my unique set of requirements. Jake promptly configured several different opportunities based upon our initial discussions.When I test drove the Lexus ES350 I was given the chance to test my concerns about whether I need the extra HP and cost over my previous Toyota Camry. A frank discussion about the Toyota Product with the quality of Lexus finishing convinced me it may be time to switch. Jake also offered a Lexus ES350 used by the dealership for several months as a loaner which would still carry all the benefits of a new car, with a very attractive price. His detail knowledge of the Lexus product was amazing, and I never felt uncomfortable about wavering, or pushed into a decision. After the purchase Jake continues to call to make sure I am pleased with my purchase, and makes himself available for any questions which may occur. I will definitely recommend Jake Pawlusiak (603-657-2319) and IRA Lexus of Manchester to my friends and family with out hesitation!

I have faced a very bad experience when i tried to...

I have faced a very bad experience when i tried to purchase the vehicle from them. Sales person was nice to me but very unprofessional and unknowledgeable for out of state sales. Sales manager keep me waiting almost 48 hours to verify information from lexus and because of that, i lost me other deals. Finally after 48 hours, they noticed me they can not make a sale out of state which is cost me a lose a deal that offered from different dealer and waste my time. I suggest you, If you want to buy the vehicle and you live out of sate, do not even try to purchase the vehicle. You will waste your time.

Actually , this is the first time we visited this...

Actually , this is the first time we visited this dealership and honestly, it has been the best overall experience we had with purchasing a new car. Everyone we spoke to was very professional and polite. John took extremely good care of us when teaching us about our new car and was very patient.The only problem we had was having our paperwork ready for time for pick up. However, even with this, everyone was extremely apologetic and resolved the issue as quick as possible.We would defiantly recommend IRA Lexus to anyone of our family, friends or co-workers.

We recently purchased a Lexus ES350 from Robb Schwartz at...

We recently purchased a Lexus ES350 from Robb Schwartz at Ira Lexus. From the time we began the selection process, until we took delivery Robb was extremely helpful and knowledgeable in facilitating our choice of model and options. He answered all of our questions professionally and saw to it that we had all the information we needed. This is significant in view of the fact that prior to this we had driven 7 of the same brand car before switching to Lexus. We are grateful for Robb's guidance in helping us choose our car. When we are ready to purchase another vehicle we will come back to Ira Lexus and Robb Schwartz.

Jake Pawlusiak was by far one of THE most pleasant,...

Jake Pawlusiak was by far one of THE most pleasant, professional salesmen that my husband and I have EVER worked with! His customer service, attention to detail, knowledge regarding Lexus cars and service, commitment and concern to earn our business was superb! His communication was outstanding! He was respectful, never pushy, listened to our needs and concerns. We first inquired about a pre-owned ES 350 with specific mileage etc. We were not in a rush to purchase and we didnt really want to compromise. Jake took on the car search challenge and kept in touch us. Our priorities changed and we introduced the need for also purchasing a Toyota Tacomaalso looking for low mileage. Jake had a Tacoma transferred to the Manchester NH facility and it totally fit our requirements. He also provided us with an option of purchasing the Sales Manager's 2012 ES 350 Lexus which only had 5,000 miles on it. Jake also provided a second option of a 2010 350 ES with low mileage in our price range. We currently owned a 2005 Lexus ES 330, which Ira Manchester superbly serviced for the past 7 years. With this in mind, coupled with the potential purchase of the Tacoma and the 2012 ES 350, Jake and the Sales Manager, Nigel Long made us an INCREDIBLE offer on the two vehicles! Additionally, they gave us a great trade in for our 2005 Lexus and an outstanding finance package for both new vehicles. The sales was an extremely positive experience and the extras were phenomenalcomplimentary first oil change, satellite radio, 2 months of complimentary destination assistance, complimentary one-on-one training for all the electronic features, blue tooth and phone contact lists added, wireless music, GPC etc. Both Jake and Niles were sincerely personable and made time for our questions and didnt suffocate us. My 92 year old father was with us during the purchase and they both made a point to chat with him and make him comfortable. They transferred our license plates and provided all the details for us to drive both cars off the lot the same day. The follow up service was equally exceptional. We received calls asking if we had questions and one day I drove to the dealership unannounced with a few electronic questions and they immediately provided assistance. The best car buying experience we have ever had.5 stars!!! 10 out of 10 RATING. Thank you guys!!!!I'll stop in when I come up for service!

Working with Doug was a pleasure. Definitely a wonderful...

Working with Doug was a pleasure. Definitely a wonderful salesman but along with that, he's extremely personable. Can't remember a more pleasurable experience while buying a new car. The CT200h is a beautifully built machine with excellent quality control.The entire staff is exceptional! See you at the new dealership in bedford.Jerry and Judy Clark

Doug was very helpful in the sales process. He was able...

Doug was very helpful in the sales process. He was able to effectively understand my needs and provide the best options for me. He was not pushy whatsoever, as most salesmen in the past have been. Doug identified my needs and led me in the right direction. He was extremely helpful going over the entire sales process in great detail to ensure I was well informed. Doug makes sure that you are making an informed decision before making any decisions.

Doug was wonderful to work with. So friendly and helpful!...

Doug was wonderful to work with. So friendly and helpful! Loved our experience with IRA - and absolutely love my 400h. I can't wait to come back in a few years and trade for a newer 450h.

We recently purchased a GX460 from IRA and Robb Schwartz...

We recently purchased a GX460 from IRA and Robb Schwartz was our wonderful sales person. We cannot say enough good things about Robb. He is very knowledgeable about the Lexus product line and our purchase went very smoothly from beginning to end. We were in and out of the dealership with our beautiful new Lexus and all paperwork signed within a couple of hours(and we had two youngs kids with us during the process!). We would definitely recommend dealing with Robb when purchasing your Lexus from IRA!

From start to finish, doing something that is always a...

From start to finish, doing something that is always a grind, we have to say we had a great experience at Ira Lexus. We would recommend this dealership to anyone looking for a smooth 'ride' through the car buying experience.

Went up to Ira to check out a Lexus IS 250 that appeared...

Went up to Ira to check out a Lexus IS 250 that appeared to be a good deal comparing it to other cars I was evaluating. The experience was negative top to bottom. I will list them in the order that they happened.1) Arrived, and and met the salesperson, and although I asked twice, was not shown the car I inquired about for 39 minutes. I was asked a litany of questions regarding other cars I might be interested in, driving habits, etc. A complete waste of time.2) During the test drive, the car dashboard lit up with warning lights. The car began to shake, and it would not go above third gear. 3) When I returned to the dealership, the salesperson asked if I would like to proceed as if it was a minor issues, and it was going to be looked at the next day. He asked if I wanted to see some numbers assuming the car was going to be OK. I agreed. At the same time, my trade was appraised, but my keys were not returned, as a type of trapping method which really bothered me. 4) The trade number was well below what I had been offered at another dealer. Well below. I got 13k, and was offered 9. I bargained for 12 and was given 11. 5) All of the above is typical, although annoying, car buying bs. However the following is why I WOULD NEVER BUY ANYTHING from these people. Once the car was returned from the test drive, a group of people came over to the car and started to look at it. 10 minutes later, after I walked back into the dealership, I remembered I forgot my folder, and asked to return to the car to get it. I was instructed to go to the garage. When I arrived, that same group of people were looking at the car. May I remind you the car was broken. I mentioned to the group that the car was broken and a salesperson ushered my out of the garage saying everything was fine with the car and I didn't know what I was talking about. Very questionable.6) The final agreement between me and the salesperson was that he would call me first thing in the am once a mechanic could evaluate the car. I got a call, the next day, at 530PM, saying the group who was looking at the car in the garage had bought it. I was pressured into putting a deposit down on a car that had a complete meltdown on a test drive, and when I said no, and I just wanted to know what was wrong with it before I made a decision, and they sold it that night.This dealership is questionable to say the least. The salesperson was more interested in his new high-tech dealership that giving me a fair deal on my trade. I hardly felt bad for him. The whole experience was negative. I would not even waste your time with this dealership.

After purchasing many cars over the years, I had the best...

After purchasing many cars over the years, I had the best experience ever as I recently acquired a 2013 GS 350. Joe Cardello was very knowledgable and a wonderful resource throughout the process. He has assisted a number of friends in the past, who are all satisfied with their buying experience. The new Lexus is a terrific car. I would highly recommend both Joe Cardello and the rest of the Ira Lexus team.

My overall experience at this dealership was great! I was...

My overall experience at this dealership was great! I was interested in a car I saw online, but live 1 1/2 hours away. We called to let them know we were interested, but we're unable to get there until right at closing time because I work late. John and Steve both stayed until well after their regular business hours helping me purchase my new vehicle. John was very easy to talk to and made our experience as good as it gets. I also requested some other work be done before we took the car home, and after it was finished, they delivered it all they way to me! Thank you all!

In October of 2006, we purchased a new ES-350 from Diane...

In October of 2006, we purchased a new ES-350 from Diane Apostles. She was very nice, but the financial guy at that time was an "A__". After threatning to leave, due to the rude behavior of this man, Diane asked us to come back and work with her some more. Bottom line, we bought the car but I swore I would never return. This past Easter weekend, we were in Manchester and were interested in seeing the new GS-350, just looking. We stopped by and were met, shortly after, by Samantha Sula. She was not pushy, very knowledgeable, and more than willing to work with us. After a test drive, I mentioned that if our car wasn't so dirty, I would ask for an estimate. She said that IRA buys dirty cars at a very good price. We were given a price, it was off of my willing to pay price by $5000. Sam went back to Steve, I believe, and came back with about half of the difference. I sent her back to the mysterious room and she came back with something that I could live with. We bought the car because we wanted it and Sam was a big part of the selling point. Steve, in the mysterious room, was also very helpfuland pleasant. After all that is what the sales experience is all about, making the dream happen! I am now pleased with the IRA experience and will recommened them to others. My take on this is the buyer is the one who should decide what and where to buy and not a pushy sales staff. We did not experience anything other than pleasant and helpfull staff.

Bought a new Lexus ES350 from Thomas Christopher, Sales...

Bought a new Lexus ES350 from Thomas Christopher, Sales Consultant. He went above and beyond instructing us on the use of the various electronic equipment. He is outgoing and very friendly. We would recommend any potential buyers to seek him out as he is easy to deal with and knowledgeable. Stephen Pease, Financial Manager, made the paperwork process painless. Everything was done before hand and when we went to pick up the new vehicle all the paperwork was completed within 10 minutes and that include talking about personal matters as well. You will find the Lexus Manchester dealership very accomodating and the personnel very friendly, cordial and helpful.Finally, you will find a great selection of inventory on hand both new and used so pay them a visit and ask for Thomas Christopher to assist in helping you identify the Lexus model that will meet your needs and for outstanding assistance after purchase.

I went to Ira Lexus looking for a particular vehicle I...

I went to Ira Lexus looking for a particular vehicle I had seen on their website (2009 IS 250). When I got there it was right up front and it was gorgeous. Doug approached me and was super knowledgeable about the many questions I had. He really has a passion for these cars, knows each one inside and out. Everyone there was friendly and approachable, constantly offering refreshments and asking if we had any questions. I never felt like anyone was trying to "pull one over" on me, which had been my previous buying experience. A few imperfections on the car were added to be fixed as conditions of sale, no problems. Steve ran our credit for financing through a number of companies, getting us a very reasonable rate. He clearly showed us the options for warranty, financing, etc. without pressuring us into anything. While we were waiting for all the paperwork, Doug walked us around to meet everyone in service, support, etc. If you're looking for a nice quality vehicle from equally nice and quality folks, you can't do much better than these guys.

My experience with Ira Lexus was wonderful. My salesman...

My experience with Ira Lexus was wonderful. My salesman was professional, knowledgeable and took the time to answer all of my questions, show me all of the vehicle's features, and so on. He did not rush, he was so very positive and enthusiastic! I bought a 2012 Lexus 350RX and I love it. I will definitely recommend Doug Clifford and Ira Lexus Manchester to all my friends and family! Great experience! Superior service!

I leased a new ES350 from Doug back in 2010 and it was...

I leased a new ES350 from Doug back in 2010 and it was the best car buying experience I had ever had. Shortly after I leased it, I went through a divorce and had to trade the car in for a Mazda in order to have a cheaper car payment. I finally got to the point where I was financially able to get into another Lexus so I went to see Doug right away. He put me in a beautiful used IS 250 and I am completely in love with it. Again, I had an amazing experience with Doug. He does not sell you a car just to make the sale. He truly wants his customers to have the best experience possible and his goal is to have everyone walk away knowing that they made the right decision. I would purchase a car from Doug again in a heartbeat and plan to try to get into a newer car in the next couple years. The service at IRA is also second to none. Request Rosie. She is a pleasure to work with and IRA service always makes sure that you walk out 110% satisfied! Highly recommend this dealership.

Ira Lexus of Manchester is a wonderful dealership. We...

Ira Lexus of Manchester is a wonderful dealership. We just purchased or third Lexus RX from this dealership and could not be more happy with the care and treatment we received. Special kudos to Doug Clifford; he has an unbelievable knowledge of Lexus vehicles and always gives 100% plus in time, attention, and devotion to his customers.

I met Doug Clifford back in July, 2007 when I was...

I met Doug Clifford back in July, 2007 when I was interested in buying a Camry, but was not happy with the salespeople on the Toyota side. He sold me a beautiful Camry, but alas, I have always wished for and dreamed of owning a Lexus, so on Thursday, March 8th, I decided to go down to Lexus and have a look, I only had 45 minutes as I had to pick my daughter up at school. I had already researched them somewhat and knew I could not afford a brand new one, but perhaps one with 20,000 - 30,000 miles on it or so. Well, I saw the car of my dreams, and I had to leave! Doug was supposed to leave at 3PM that day as he had people coming to install granite counters at his house 30 min. away, he offered to wait for me to get back and well....HE MADE MY DREAM COME TRUE! I was back at 4PM and he was with me till 7:30PM that evening and I drove home a beautful 2009 LEXUS IS250.....and I LOVE THIS CAR! I did find some scratches on it the next day, as it was dark out by the time I was really taking a look at it, and I ended up coming back the next morning for a full hour of education on the car, which I needed, as it has so many bells and whistles! Not only was Doug patient, friendly and encouraging, he even made me 2 special CD's of his favorite music! Everyone should request these, the music is wonderful and the stereo in the Lexus is top-notch! And yes they gave me a free tote, and a Lexus keychain and Nigel Long, the sales manager was quick to make an appointment for me to get my car in to have the scratches taken care of...I am amazed by Doug and Nigel's friendliness and their sales center. Go see Doug Clifford for your next car, he's amazing in every way!!! He is my sales person from now on! I won't go anywhere else!!

I recently purchased a 2012 RX350 thanks to the endless...

I recently purchased a 2012 RX350 thanks to the endless efforts Doug Clifford put into satisfying my demands and the sincerity he showed in accommodating my needs. All through the process of so many changes in the plan Doug continually proved to work with me on my side with patience and faith in me. [I changed my mind a couple times and then had a problem with my old car's leasing company which delayed the process by 3 weeks!] I have dealt with and owned cars from BMW, Mercedes-Benz, Volvo, Acura, Porsche and more but I have never met a better sales person than Doug. Doug is not only very knowledgeable and passionate about the Lexus cars he sells but I think he is also a genuinely enthusiastic and optimistic person in life. His love for music, his dogs, his wife and friends... all that make up a person whom I could trust and like. I am happy that I bought a car from him/this dealership, and I will continue to highly recommend him to all who's interested in getting a car.

We just purchased a new Lexus RX350 and had a tremendous...

We just purchased a new Lexus RX350 and had a tremendous experience doing so. Our sales person was Doug Clifford and we cannot say enough good about him. From the moment we entered the showroom floor until we drove off yesterday with our new car we were treated royally. Doug spent the necessary time to understand our needs in a car and insured we were matching the new car to meet those needs. He is very thorough and accommodating. He made sure we were comfortable calling him with any questions and invited us back to the dealership for a refresher course on the car's technology. Doug went the extra mile and burned five CD's of music for us to enjoy on the ride home. We would and will recommend Doug to anyone we know who is interested in a Lexus. Our experience in purchasing this new car was totally different than any we have ever had and it is a tribute to all of the staff we interfaced with, but especially Doug Clifford.

I recently returned to Ira Lexus of Manchester becuase I...

I recently returned to Ira Lexus of Manchester becuase I wanted to trade in my 2008 RX350 with a 2010 RX350. After having dealt with multiple delaerships who wanted to give me less money for my trade, Ira Lexus of Manchester was able to offer me a lot more for my trade and get me into a beautiful 2010 RX350. Thanks to Doug Clifford my buying experience was truly outstanding. He was very friendly, informative and knowledgeable. Doug was simply terrific and delivered on all that he promised and made sure everything ran as smoothly as possible. Thank you Doug for your outstanding help and support in getting me into my new car which I absolutely LOVE!!! I truly appreciate it. I'll be sure to send all my friends and family over to you.

I have been purchasing vehicles for almost 50 years and I...

I have been purchasing vehicles for almost 50 years and I would like to state that my recent experience at IRA Lexus of Manchester was the most professional and pleasant I have ever encountered. In particular Mr. Douglas Clifford a senior Lexus consultant was extremely knowledgable and his attention to detail and my needs during my purchase and delivery process was remarkable. This was my second experience with IRA Lexus of Manchester and based on this one with Doug Clifford it certainly will not be my last. He should be commended as a tremendous asset to the dealership and the Lexus product line.Sincerely,William J. UtreraMajor, USAF Retired

We had an excellent experience with Ira Lexus, and more...

We had an excellent experience with Ira Lexus, and more importantly our sales associate John Derkrikorian. He was great! No pressure, knowledgeable, and so wonderful! I have shopped around for many vehicles, and am constantly annoyed buy the cheesy nature of so many sales agents, but John was honest, inviting and pleasant. We will definitely be back. Thank you John for all of your help. We really appreciate it. Many thanks and ALOHA!

This is the second RX330/350 purchased from Doug Clifford...

This is the second RX330/350 purchased from Doug Clifford at this dealership. Doug originally sold me my first Lexus RX330 in April, 2005 which I just traded in (with 86,200 trouble-free miles) 2 days ago for an RX350. Honestly, I was more "in the mood for a new car" than "needing" a new car. The new car is a big improvement over the 330 and I can't wait to drive it more. Doug is exactly the kind of sales consultant I like. He knows what he's talking about...knows the competition...does not exaggerage...a real straight shooter. He spent more than enough time with us to conclude this sale. Our first visit was really just seeing the new model and getting a sense of price. We then decided to move ahead and made an appointment with him on a Sunday when he was not scheduled to be at the dealership. This was the best time for us and Doug made the time for us. While price is certainly important, I'm more interested in the quality of the car itself and the service I will get at the dealership. I'd also like to mention the outstanding service I enjoyed on my RX330 over the past 6 years...all due to the wonderful efforts of Laurie Beauchemin in the service department. She's always happy to hear from me and has gone way out of her way to make me a very happy customer. I note that there are no Amenities listed for the dealership, but they have a wonderful customer lounge with cable TV, free internet access with work desks and a great selection of coffee and fruit. They've almost finished their new building and I can't wait to see what that looks like!

First Lexus for us. Great experience from beginning to...

First Lexus for us. Great experience from beginning to end. So lucky to have dealt with Doug. He was patient, answered all of our questions, had a vast knowledge of the car, how everything worked, how it compared with other vehicles, and spent as much time going over everything as we needed. Even offered to come to the house and set up the garage door opener. We did not feel pressured in any way. He always promptly returned calls and got us any additional info we asked for. The sales manager, financial person and the service dept personnel were also great. Very patient and explained everything clearly. Will definitely be back and recommend both Ira of Manchester and Doug. Marilyn and Bob

Doug is the best and the main reason why I recommend this...

Doug is the best and the main reason why I recommend this dealer. I wasn't thrilled with the length it took the finance department to accept our full cash payment and the subsequent problems we had at the registry, and forget trying to contact anyone without having to leave a voice mail message. However, Doug worked tirelessly to provide excellent customer service and solved any problems created by others.

Doug was very friendly, knowledgeable, accomodating, and...

Doug was very friendly, knowledgeable, accomodating, and helpful. This was the best car-buying experience I have ever had! Thanks so much to Doug and the rest of the Lexus team in Manchester.

Doug was great. Very friendly and extremely helpful in...

Doug was great. Very friendly and extremely helpful in explaining all of the functions of the car and offering his assistance whenever I have queestions in the future.

The IRA staff, most notably Rosie and Doug, made the...

The IRA staff, most notably Rosie and Doug, made the purchase of our RX350 a wonderful experience. We showed up fairly informed and were evaluating the comfort and drive in comparison to similar models from Acura and Mercedes. Doug pointed out less than obvious features about the Lexus; he did not malign the competition. We never felt like we were being sold. After the decision, he worked with us on a fair price by comparing IRA's invoice with one from Edmunds. Once the purchase was complete, Doug introduced us to the knowledgeable service staff (Rosie). He spent close to 2 hours with us when the impeccably clean vehicle was delivered. He's called us no less than 3 times to confirm our delight with the purchase and to answer any questions.

I was very disappointed with the way this dealership ran...

I was very disappointed with the way this dealership ran it's business from the second I walked in the door. First of all, I had to wait around before any one would even talk to me about what I was there for. Any dealerships in the past that I have gone to, I have had no trouble getting someone to talk to, especially salesmen. Secondly, the salesman would tell me one thing and then the financial guy would tell me something that contradicted what the salesman told me. For example, I was told by the salesman that they had a runner who would register my car for me and finalize all the paperwork. When I decided to get my loan from a credit union and not through Lexus, all of a sudden the financial guy tells me that they "Lexus really doesn't have any runners" and usually only do that if you finance through Lexus. Well when I asked what the $395 administration fee was for if they weren't doing any of that for me, he told me they keep all my papers on file. Really? Needless to say, I put up enough of a stink that they did all of a sudden find a "runner" to do my registration for me. Then, I had to wait for hours on the day I was in to sign papers and pick up my car. Everything was supposed to be ready for me when I got there to speed up the process and NOTHING was ready for me. I played phone tag for weeks about a part that they owed me, and one week, I had to wait 5 days for a call back. All in all, I found the customer service at this dealership was exceptionally terrible. I am on my third Lexus, and I plan on owning many more Lexus vehicles in my future, but I will never, ever, buy a car from them again.

Doug and all the people there were friendly and helpful....