International Auto Outlet

Good experience with my 2012 RAM

Bought a 2012 RAM 1500 4x4 from Jerry. He was easy to work with. Didn't pressure me at all. As a matter of fact, he was pleasant to deal with. I paid a little more than I wanted to for the truck , but still got the it for less than full retail, so I felt good about it.International Auto Outlet is just like most other used car lots. If you know how to shop for cars and know what to look for you you can find pretty good deals. I think that most people who posted negative reviews probably don't know the first thing about cars. They probably should have brought someone who knows and works on cars with them. My experience was a positive one, and if I'm in the market for another used vehicle I wouldn't hesitate to stop in and see what they have on the lot.

Never got a message back

I had a question about a car and never got an answer from the dealer guy that said he would answer any questions through email.

Todd 08 escape.

Ok I'm sure some of the cars have some trouble. Let's keep in mind they are used not new. Been looking for a escape for some time and drove quite a few. Finally found one I bought at international auto outlet. It drove great and still does after a month and a half. Dawayne was the salesman, nice and professional! Ray was the manager and was also very helpful. They got me a good rate through Wells Fargo. Very satisfied and loving my new ride. I recommend them. But also make sure you check out any used vehicle with a fine tooth comb. But realize, all vehicles beak down eventually. Thanks bunch guys!

used car review

after driving 150 miles to look at 2 cars, did not even test drive.. i am not sure it was the same cars but similar ones.. both need repairs... immediately left

Could have been worse...

This place is not good. Every vehicle we saw and test drove had significant mechanical problems. All the mechanics said they could be fixed. From bad brakes, leaking fluids, cracked windows, touch up paint over rust, broken tail lights, etc. Luckily we saw these consistent problems before we made a tremendous mistake and bought a car there. Should have read the other reviews before going there.

No reply to inquiry after 2+ wks.

I sent in an inquiry regarding a car that was on International Auto Outlet website & Cars.com for at least 18 mos. and asked if there was something wrong with it that wasn't disclosed in the description. Why else would an attractive red sports car languish for so long without being sold? No response after more than 2 wks.----I was disappointed !

One of a kind

I had already given International Auto Outlet a 5 star rating in an earlier post, but now I wish that I could give them a ten star rating. After I got my car I notice a small oil leak on the ground. I called my salesman, Andy. He told me not to worry, just bring it in and it would be taken care of. I brought my car in and their service center went over the car and replaced the power steering pump, some gaskets, and some other things that saved me hundreds of dollars. Andy told me that he wanted to make sure that I was satisfied, well I am. I also give the service department props for their quick, efficient service. I have been to many car lots down route 4 and many car lots in Cincinnati and Columbus; they are all the same boring, typical car lots with the same typical salespersons. Andy and International Auto Outlet have no equal in the car business, period.

HORRIBLE CUSTOMER SERVICE

THE WAIT JUST TO TEST DRIVE WAS 30 MINUTES WHEN I CALLED AHEAD . THE WAIT JUST TO ACTUALLY GET THE CAR WAS ALMOST 2 HOURS. THERE WERE ISSUES WITH THE CAR WHICH NEVER GOT FIXED AFTER 2 DAYS OF WAITING FOR A CAR I ALREADY PUT A DOWN PAYMENT ON. I DIDNT GET THE CAR IN THE END BECAUSE RUSS WAS VERY RUDE TO ME. AND EVERYTIME I WAS TOLD I WOULD GET A CALL BACK I NEVER DID. SO I WENT UP THERE FIRST THING IN THE MORNING AND GOT MY MONEY BACK AND FOUND A CAR CHEAPER NEWER YEAR AND LESS MILES.. I HAD SO MANY READ FLAGS TOTAL WASTE OF TIME

Beyond the call of duty

I went to International Auto Outlet to buy a used car. I only buy certain Buicks because of the reliability of the 3.8 engine and I saw this beautiful LeSabre that I wanted real bad. I had looked at all of the Buick LeSabres on the internet within 100 miles of here and this one was the best looking Lesabre and the best price for that year model. The car was loaded, including a sunroof. My salesman was Andy, who not only worked with me to get the price lower, but he had everything on the car fixed that wasn't quite perfect to make it perfect before I left that day. I am impressed! This man did everything to make sure that I was happy with the car. I will send people to this car lot with confidence.

Pleasantly surprised and very satisfied!

After visiting several facilities in search of a car, we stopped in here on a Sunday afternoon. Found a car the had what I was looking for in the price range I could afford. When I was not able to test drive the vehicle the salesman attempted to find another vehicle equivalent. To no avail he agreed to fix the issues with the vehicle I had found. The next day I received a call that it was fixed and ready to drive. After work I arrived to test drive and found that the salesman was true to his word. He fixed the problems and also had other problems fixed. After test driving the vehicle and satisfied with the work completed; I bought the vehicle for the agreed price. They did not charge me for the extra work done to the vehicle and gave me a 3 month warranty at no cost. He also made sure I had enough gas because of the distance I drove (about an hour) to purchase the vehicle. I have never had customer service of this caliber at any other car dealership. I have already recommend them to others. Very satisfied & love my car!

good customer service..

went to this car lot was greeted by Andy who is a great sales man,i told him what i was trying to spend an what i was looking for, an unlike other car lot i had been to turned my money away, Andy did'nt he worked with me with what i had an put me in the SUV i was looking for..I was very satisfied with the greeting an customer service i received by Andy...

I purchased a 2008 Civic from Russ...

I really enjoyed working with the team here at International Auto Outlet. They treated me really well.

Bought an 2005 Avalanche off Russ

I originally was buying a 2005 Ford pickup but Russ and the service department discovered a major problem with that vehicle and alerted me to it. I really appreciate their honesty.

Great Selection

Great selection, great customer service, easy to work with, good prices, and easy financing!

Great Experience

Came to the dealership on a Sunday night and was promptly helped by Andy. He worked with me to get the deal I needed and was always honest about what was going on with the financing information and other things. I would highly recommend this place to anyone looking for a nice car for a good price.

Great Service, worked with you

I bought a 2010 Kia Soul from International auto outlet. Andy was the salesman who helped me and was awesome!

TOYOTA CAMRY SOLARA

There are a lot of carsTHERE ,,, when we got there, they low balled the cars we wanted to trade in , said track record was bad ON THEM ,they were not worth anything,, etc..and no one wanted economy cars, now,,,etc. Our cars were super clean, needing nothing..!!! I wanted them to make a fair profit, but they wanted so much more. Suggestion, get a phone estimate before you go. I made a deal just the day before and they offered me more than I wanted, a dealer in Springfield. Oh, HERE the sales man (had to go check with the OWNER 3 times,, then when we gave up, they walked after us ,, to late,, too much of a hustle. and they overpriced their car, quoting internet, how could theirs be $1000 over and ours more than $1000 under? I did my NADA homework,, but it was no where near their "(INTERNET)" PRICING..I am sure there good deals to be had there,, just be cautious....do your homework,,,,long drive for nothing,,,should have asked more like I did with the dealer in Springfield...my fiance said we were disrespected especially after we were told our cars were worthless ,, a 2012 sonic,, 41,000 miles and a 2004 Chrysler Sebring 70,000 miles,,,,hmmm trying to be kind and honest,, good luck

Nice Place

This is a nice place. Was very helpfully in getting me the car I wanted

Purchased an 2008 Escalade from Russ

great service! nice dealership nice salesman I would definitely recommend a friend

Andy is very easy to work with.

Andy was very easy to work with. My wife and I came in without a set car in mind, and Andy was able to point us in the right direction. We ended up purchasing a 2010 Subaru Impreza. They offer very low prices for the quality of cars on the lot. Would highly recommend them to anyone looking for a good car. We plan on returning in the future.

Great car, Best Price,Trust Worthy & Honest People

I bought a 2014 Mercedes Benz E350 4Matic from Bob and Ramy. I wanted very specific options and color which I found at International Auto Outlet. I bought the car sight unseen, worked the whole deal over the phone, and they even got me a way better interest rate than what I had already gotten through my credit union. The car was flawless, as described and it was in showroom condition. These guys are trust worthy and they care about every customer. I know Bob and Ramy worked extra hard with me on this deal and I am now their customer for life. Thank guys again for a great car, and great price.

I bought an 2008

THANK YOU ANDY FOR OUR NEW TRUCK INTERNATIONAL AUTO OUTLET IS A PLACE TO GO TO GET A CAR, TRUCK OR WHATEVER YOU NEED THANKS FOR ALL YOUR HELP ANDY

I purchased a 2007 Suzuki from Russ

Russ Wright was extremely helpful in helping me find the vehicle that I was searching for. He was very knowledgeable and had an answer for all my questions. I will recommend International Auto Outlet to friends and family.

bought an 2000 dodge dakota off Russ

This was a great place with friendly sales people. I would recommend International Car Outlet to anyone who is looking for a quality car and professional sales people. Russ was awesome in getting us in the truck that we wanted.

Purchased an Avalanche from Andy

While taking test drive notice radio was not working upon return the wireless key system didn't work - Andy was very pleasant about the discussion and had a team of service personal fix both problems while the paper work was being finished. Andy was probably the most knowledgeable salesman about the vehicles on the lot and a very professional pleasant person to talk with and make my deal. If I should ever need another vehicle in the future I will be sure to ask for him. And will be recommending him and the Lot for any of my friends looking to purchase a very good reliable vehicle.

Pretty Good Place to Buy a Car

Bought an 03 Mustang GT from Andy and Steve. They worked with me, explained the process in detail, offered assistance and guidance to buying cars.

Good car buying experience

Bought a 05 Avalanche, Andy Gobran was my salesman. Great salesman, friendly, helpful every step of the way. Great price on the vehicle. Would buy from here again.

Everyone was very helful, kind, and generous

Ramy was the salesman that helped us. He was very patient and helpful throughout the whole process! he was welcoming and made us feel comfortable through our process

GREAT EXPERIENCE

BOUGHT AN 02 RAM FROM ANDY...HE WAS VERY PROFESSIONAL AND MADE THIS PURCHASE VERY PLEASURABLE..

Great Customer Service

Brought a truck from Andy-Andy provided great customer service. If you are looking for your next car/truck go check Andy out he will take care of you.

bought an 2005 dodge dakota off Russ

wonderfull service and attentive to my needs. would recommend others to purchase here.

great service

purchased ford explorer from Andy Gobran, great salesman, completely satisfied with the deal

bought an 08 tc from Andy

I was looking for a new car and andy did all he could to get me the car I wanted for the best price and he was an amazing sales person I highly recommend him

Nice clean facility, Salesman easy to work with.

Andy our salesman was not pushy. Facility very well taken care of. Lots of cars in a range of prices available. You can tell this company takes pride in ownership.

Nice Salesman

Andy was very nice and easy to work with. All the cars looked well maintained and in nice condition.

bought an 2003 f250 off Russ

when looking for our next vehicle, we will be asking for Russ, awesome salesman.

I bought a Cadillac from Andy !!!

Andy Gobran met us at the door and was very friendly, knowledgeable and patient. He stayed after the business had closed to ensure we were able to get the car when we wanted. I never once felt like I was being sold too. rather he listened to what our objectives were and presented options, and solutions. We will definitely come back, when we are ready for another vehicle, and we will definitely ask for Andy !!!

bought an 2000 pontiac from Russ

I had no problems with my time there. Russ helped me with anything I needed and showed me exactly what I was looking for. I would certainly go back there.

bought an 2006 escalade from Russ

russ treated me great the truck was not exatly as clean as I thought but allowed near enough off price to fix suspension otherwise exelent

07 jeep cherokee from russ

Russ was great to work with and very accommodating during the process. Would recommend to friends.

Russ sold me a 2006 F350

sales guy was very healpful and knowledgable and did everything possible to get me into the truck I came into look at I would recommend him to anybody

bought an 03 Ranger off Russ

Made the buying process quick and easy. The sales rep was knowledgeable of the vehicles and not pushy toward a sale. The atmosphere was very laid back and they let you make you're own decisions.

Purchased an 09 Xterra off Russ

Russ was a big help finding the vehicle I was looking for. He helped me through the entire process and made everything easy. There was no pressure to buy anything.

Bought a Nissan Maxima from Andy

Andy took care of us! Made sure everything went great. Made sure I had the best deal possible. He made my first car buying experience VERY easy and smooth. Definitely made me feel like family!!! I will be back! Ask for Andy!!!

bought an 2008 grand prix off Russ

Excellent service and he was very accommodating. He returned all my calls and was up front and honest. He made me feel at home and was very informative.

Professional Salesman, excellent customer service.

We walked in today to see a car we found on the Internet. Andy greeted us and throughout the process was friendly, patient, professional, knowledgeable, helpful and enthusiastic. Andy patiently helped us try out several cars until we found the perfect one for us, completed paperwork in a timely manner and we left feeling good about the deal we made.

i got a truck from andy very happy

andy was areally nice person an help me out with getting the truck I wanted.

I purchased a Buick Rendezvous from Andy

I was very excited to have found a reliable SUV for my family. I have been looking for the right price and I am thankful for the excellent service I received by Andy, he is very professional. I have already recommended several family and friends to buy from International Auto...Thanks so much for all you help. Tina M. Putman-Albright

I bought a Chrysler Town and Country From Andy

Buying Process was awesome due to Andy's professional Ethics, his determination and his over all friendly out going personality. He was awesome to work with.

Bought a nissan from Andy.

found a few problems with the car we wanted but they promptly fixed the car while we waited. He made sure the car was in great condition before we left.

Purchased an 2007 Mazda CX-7 off Russ

When we first walked in we were greeted immediately. Russ took care of all of questions and concerns, he was very professional and not pushy. The building itself was clean and presentable. The other employees were very friendly and kind. I would highly recommend anyone to come here to buy a car.

great staff

ask for andy hes the man they really took care of me on a used Tahoe and my trade in..

Bought a 2002 Dakota off of Russ...

Excellent service. Highly recommended. Looking forward to driving home new vehicle!!!

Great Customer Service

We have had a great experience with Andy customer service was very attentive to all of our needs and made the buying process very quick and easy.

I bought an 2004 Kia Sorento off Russ...

Russ was a great salesman! The process was hassle free and Russ helped us find the vehicle that was best for my family. There were a couple items that needed repaired and Russ made sure they were taken care of before we take it off the lot. Highly recommend!!

bought a 2014 sonata from Russ

Russ was very helpful & pleasant to work with; "G" was very helpful and pleasant as well. overnall the process nice.

:Purchased an 2003 Xterra from Russ

Russ did good job getting us the price we wanted....He helped us a lot and was very friendly. I would definitely buy another vehicle from Russ..

Review for Andy G at IAO

Andy was awesome. Great personality and patience. His customer service was outstanding and one of the main reasons I purchased the car. I went to several other dealers and could not believe the service which created a high stress level which made me want to leave. Great job Andy G!

Thanks andy for my 2005 mustang!

Great place to do business with! Andy was very helpful, quick and got a great deal on a sweet mustang gt!

Decent Overall Experience

Andy was a great salesperson to work with. If you shop here I recommend him as your salesman. Tony the General Manager is an interesting guy to work with. You can expect close to your average car buying experience here. One great thing working in their favor is they do not have any of those "hidden fees" that you run into with other car dealers. Good cars very competitive prices, overall decent experience.

I purchased a 2012 VW Passot off Russ

I appreciate that Russ was very patient with me and gave me space in order to make my decision.

Bought a 2007 Mustang off of Russ

Russ was very helpful in the acquisition of this vehicle for my son considering I live in Indiana!

Bought an 99 Lexus RX300

Russ was great to work with and made the process quick and easy.

Russ sold us a 2003 Chevy S-10

Customer service was good; Russ was very friendly and helpful. Finance paperwork did take quite awhile to finalize and complete for paying cash for the vehicle.

Purchased a 2007 Honda Pilot off Russ...

Russ was a great salesman to work with. He was very clear in all his explanations and answered all of our questions thoroughly. He also went the extra mile to get us a great trade-in rate, and was very fair and courteous in all our dealings.

Great Service

Andy was easy to work with. He communicated promptly and after off business hours. Will be calling Andy for our next purchase.

I purchased a Scion xb from Andy

I purchased a scion xb from Andy. He was very informative and knew the business. He helped me through the steps and I got a good deal on the car.

purchased a lexus from andy

andy was very professional and helpful. I would highly recommend visiting andy at international auto outlet. thanks again andy for my awesome experience.

I bought a 2000 Lexus ES300 from Russ

Russ was very helpful nd International Auto Outlet has alot of cars to choose from.

I bought a 2006 Chevrolet Monte Carlo off Russ

Russ did a great job, he wasn't to demanding and gave me the right amount of time to think about my purchase. I would buy a car from Russ again in the future.

What a great group of people.

I was given the best attention by all involved from my salesman, Andy, to all of their service employees. Every issue was addressed by the time the sell was finalized.

Bought a 2004 Mazda 3 from Russ

very helpful and down to earth will be back if need another vehicle in the future

Russ helped us buy 2005 Dodge Ram 1500

sales was very helpful with all questions. financing was very easy to deal with and very quick with getting paperwork filled out and processed. I would recommend this dealership to friends and family and would come here in the future for my car buying needs

Good Experience

Bought an 03 325i from AJ. He did an awesome job making me feel like I was going to be able to get the car on my terms. That happened and a few repairs were made before I took delivery. Since I bought it two days ago, I've had the car apart to replace window regulators and I actually removed the entire sunroof this morning to fix a cable that had jumped the track. Typical bmw repairs and extremely easy. It has the interior I want, and it's a grunty little car. Very fast, and apparently had been on the lot for a while, so I was able to get it out the door for a great price. This was my favorite year 3 series and they had at least 12 of them in stock. Large inventory here and AJ is a guy who you'll want to stay in touch with after your purchase. Good group of guys here. Inventory available online. Would recommend surely. Hamilton has dealerships for miles but this place seems to be a step above the others in the area for pre-owned.

do not go here unless you want junk

we drove 4 hours to get there. every car on the lot has touch up paint that was not done right. they even spray paint over the rust coming through so u can't see it in the pics. big waste of time!

Wish there was a zero star option

I bought a truck on 5/30/15. I have not received the title. (It is past the 30 days that the dealership has to produce the title.) I have called multiple times about it, and have been told that they are working on it. The problem started with them forgetting to fax all the loan paperwork to the lender, which they did not tell me about until I called asking about the title. Because of their own mistake they have yet to send me the title to my truck.

Misleading wth no follow through

I found a vehicle I was interested in at the International Auto Outlet. I did my research online and found it was a great car but priced rather high. I called to inquire believing there was room to negotiate. I was then told they could do a little bit on the price as their NADA resource indicated the price should be much higher. They graciously provided me the link, but when I looked it up using the same criteria is was 20% lower than what they quoted. I called them to understand the gap, and even shared them the screen shots from the link they provided. The went silent not returning emails or phone calls. I ended up purchasing elsewhere.

Satisfied Customer

I just bought a Charger from International Auto Outlet. The car looks great. The men working were extremely helpful getting me financed. The service was nothing but friendly. They made it easy to get a car, they were fair, and they took very good care of me. This team honored everything they said they would and went above the usual to see that I got into a car I was happy with.

i would avoid them

Car was in rough shape. Priced at clean market value but the car was anything but clean. Fairly rude staff. I did not and would not buy from them.

They are very rude!

Won't come off anything, won't work with you, and will not respect you.

Very professional

I was looking into a car they had for sale and everyone I spoke with there was incredibly up front about every minor detail that was not perfect on the vehicle. I ended up buying a different car elsewhere but wouldn't hesitate to look at a car here in the future.

POOR customer relations after purchase!!!

Our purchase was uneventful. We traded in a car and informed them at that time we may not have the title to the trade in. I know we are not the first people to have this happen. Replacement titles exist for this reason. However, we received messages and a very rude text from someone there threatening to come get the vehicle we bought and take legal action against us if they did not get the title today. Im pretty sure that they cannot actually take our car but whatever. Just don't go there.

General perception of this Dealer

Prices well above market, very little willingness to move on them. Many issues with vehicles.

Sent 2 emails with auto questions...NO REPLIES.

Submitted questions twice on same car that interested me, NEVER got any reply.

life saver an dream turned to reality

Had credit issues wanted a certain kind of truck. They had it an had me approved with a good finance deal. Work with me on so many levels within 24hrs. After walking through there door i was in my avalanche i wanted. Thanks andy an International auto outlet.

customer,not

Dealer did not answer email,attempted phone call only.

Honest and polite employees with clean vehicles

I recently dealt with Andy and Steve to purchase a truck here and was very happy with the service. The cars and trucks there are clean and seem really well maintained. The couple minor things I found wrong with my truck were takin care of prior to me purchasing it just as Steve and Andy said they would be. Good people to deal with.

DG from KY

Despite reading multiple poor reviews with cautions and warnings of "Do not buy from here" I was cautiously optimistic when I went to see a truck last week. I realize that every dealer is going to get some bad reviews so I thought that I would let the truck speak for itself since the pics appeared to show an exceptionally clean, rust free truck. Sadly, I met with Alex who knew absolutely nothing about the truck despite knowing that I was coming to see it in advance. They had attempted (poorly) to repair rust along the rocker panels and covered up rust by installing fender flares on all four wheel wells. I was told, just as others have stated, that it would all be fixed if I purchased the vehicle. This was the stereotypical "shady" used car buying experience everyone jokes about but secretly fears when looking for a used car. Other than the four hours of my life I will never get back, I am out nothing but wiser for it. My advice on this dealership: judge the vehicle you are interested in buying on its merits but do not trust what they tell you - stand in front of the vehicle and have it inspected.

Penalized for Solina error

Our acct information was given to Solina she had on file. We tried to reach her to make payments and her excuse was she never got out messages. We were told by many men working there to leave her a message to process the payment and she would take care of it. SHE didnt. DO NOT buy from these people they set you up to fail, repo your car, and charge you the full amount on loan to get car back when it was their own person not processing our payment.

DO NOT TRUST!!

I purchased a van and was assured that I was getting a wonderful vehical with a clean bill of health. Told all recalls we maintained and van was in tip top shape. NOT!!! The next day the check engine and airbag lights came on. I attempted comtacting the dealership with no response. I finally spoke to someone in service and he said to bring it on in. I had taken the van to have the recalls repaired by a certified dealer and found out there were problems adding up to the tune of $2000. This was on day 7. When I went back to IAO, I was told the person I spoke to pretty much doesnt eist and they would attempt to repair the vehical with a $250 deductable providing that it is covered in the powertrain warranty. Of course, it was not. I refused to give them any more of my money, so I took the van to my own mechanic. Lesson learned. Don't trust these guys! They will treat you like you are an idiot and they are superior.

Dishonest salespeople

I called about a Prius that was for sale and made an appointment to see it...then when I got there they told me that the battery was bad (new batteries cost $1000s for a Prius). They knew this when I called but did not tell me and I wasted my time driving to their dealership. I will never go there again!

Don't buy from these guys!

I looked online and found IAO in Hamilton, Ohio. I drive down to Hamilton from Columbus. I worked with Andy. He was a nice guy, but looking back, he said all the things he needed to say. I bought a 2004 Saab 9-3. Its a nice looking car but needed some work. Andy pushed the 90 day warranty (which at the end of the day is pretty worthless) and said whatever made me feel good. Car had an oil leak (5 actually) which Andy said the warranty would cover, it did not. Being from Columbus I could not take the car to 'my' guys and get it checked. I thought with the warranty I was good (my mistake, I own that). There are many things that need fixed on this car. I get it, I bought a used car that needs work. I am not asking them to pay for everything, just partner with me and help me get the car I bought from THEM up to speed. I like the car and want to keep it. I called Andy, he put me on hold and never came back. So I called and spoke with supervisor Steve. He said he would review the situation and call me back. No call. Guess I learned a hard lesson. I called back later that night and Andy would not get on the phone with me and said Steve would call me. 4 days later still no call. Don't buy from these guys or you will regret it.

Find another dealer.

I recently bought a car from here to find out that it had some hose problems. I asked them to fix it and they told me I declined the warranty. They fixed it anyway (still had problems.) Kelly was the man who sold me the car and he was just plain rude. The quality of, customer service is terrible and probably the worst of any dealer I've been to. Take my advice and don't waste your time.

Poor Vehicles & Poor Service

Called about a vehicle and was told by Andy that he his self would call us back. He didn't. We called the next day and he assured us that the vehicle we were inquiring about was GOLD. Despite the NO CALL BACK we still drove 3.5 hours to come see the vehicle that we were assured we would not be disappointed. We get there and Andy sends us to another guy (who was the detail guy and auction goer). The vehicle had flakes of paint off and were spray painted to cover there were runs in it and over spray on the exhaust and tires. The A/C didn't work and the vehicle was leaking oil. On the driver side there were 2 visible dents. Very disappointed!

junk cars and they lie lot

junk dealer, buyer beware. the salesman I dealt with made a lot of promises about the car I purchased. he lied about fixing the a/c , he lied about bringing the car back to fix the check engine lite.when I took it back eithri the mechanic was not working that day and he never called me to get it fixed.

poor customer service

Dealer promised things after the sale, and now will not return calls or email. Many broken and malfunctioning parts on vehicle that were discovered later. Would not recommend.

Stephanie Jarrett

I bought a Land Rover from them yesterday. I was in market for a high quality, one owner, accident-free LR3. When buying a used vehicle, that can be hard to find! Well, it's not difficult at International Auto!! ALL of the vehicles these gentlemen showed me had flawless Carfax reports and all were beautiful machines! They showed me all they had on their lot and then some more and took their time with me in doing so. They were all so nice and very professional; starting from the classy lady you encounter when you first walk in, to the sweet and helpful salesmen, to the mechanics who are happy to stop and talk to you and answer any question you can conjure up. It was my absolute pleasure buying a vehicle from this group! When I walked out with my LR3, I left with a smile, peace of mind that I bought an excellent working vehicle for an excellent price and they made the experience and time I was there an absolute delight. Plus, they gave me a fair amount for my trade-in! COME AND CHECK THEM OUT!!! I know you will be glad you did. I also know I'll be back when it's time for another vehicle and I live 6 hours away!!!

DONT PLAN ON GOING BACK

After canceling the deal I was told they were going to charge me a 3% fee of my down payment which was $1,500... $1000 on card and $500 cash... But only got refund 1000 on my card and not returned my 500 cash.. Supposedly they could not return the $500 due to some issue with the bank they were financing... Basically lost $500.

Great prices and great people to shop at

We spoke with Jordan on the phone a few days Before we went to the dealer, he gave us all the information Before we even comments to buy the van, we sat an Appointment to come out and drive the van after the Phone call. When we got to the store the van was Ready for a test drive we like it , a greed on a price In no time and we bought it. we are very happy with the experience at International Auto outlet.

Bad reviews equal one less customer

I'm in the military and need a nice dependable car asap!! Wow! I had my eye on a few cars at this establishment. After reading the reviews, I don't think I'll ever do business there. I'd like to see for myself but why take the risk! Reviews like this turns potential customers away.

Thanks to the reviews I won't be buying from here

I don't need a car that's going to break down within 1 day. I also don't need a place taking forever to fix something that should have been fixed in the 1st place before placed for sale. They know exactly what's not working and what can and can't be fixed they just choose not to fix the little or big stuff so I choose not to purchase from here. I was even going to drive all the way from Indiana they way they talked up their business. Thank you everyone for the reviews.

Good group to work with

We purchased our car from this dealership. After getting it home we had some issues with it that were no direct relation with anything that the dealership had done in preparing to sell this car. We were able to work things out with the guys there to get the repairs made and get my car back on the road again. I love the car we purchased and am very pleased with buying this car from them. My review from the 31st of January was a heat of the moment post and I do apologize.

TERRIBLE!!!!!

We test drove 4 cars. All of the cars had issues. Two of the Subaru's had engine issues. They tried to explain that Subaru's drove a certain way but could not explain the check engine light or the smell of something burnt under the hood. Michael Lemon was terrible. He did not know what he was talking about and gave us the run around. All in all it was a very poor experience and if I could save one persons time then this review was worth it.

Don't buy here!

Salesman was great, he said all the right thing and did all the right things but after driving my new car home it wouldn't start the next morning. 36 hours later it is sitting in my drive way and will not run. Jordan said we could bring it to them a and they would diagnose it and sell us parts at his cost for my husband to put on this all after he was talking up how great the warranty is that we were getting.

Great experience at the IAO

We pre-shopped online and went to the International Auto Outlet with a list of six vehicles to look at. Jordan was very helpful, very patient, and up front with us with information. We were provided with all information we asked for, and although we did not buy the first vehicle we looked at, I wanted to write a positive review for this business. We were treated with respect and consideration. This is a good company to deal with.

Bob, Jordan, Ray, and Steve are the best.

Bob, Jordan, Ray, and Steve are the best. Bought 2 cars from them and I am elated. They are genuine, caring, decent, and reasonable. If anyone had a bad time with them, it had to be a personal problem. These people are experts and professionals and will treat you right. It is my belief, Treat people right and they will treat you right . I have been happy for almost 2 years with my purchases and I trust them for my future vehicle purchases. I will never sell my 1999 Saab 9-3 SE Turbo (DHC). It was the most remarkable and happiest purchase of my life. Thanks guys.

Great Prices and Great selection

It was my experience to have spoken to Bob and he took pains to help me find a car I wanted. I had already decided on a car and he showed it to me and didn't withhold any information and showed me the Car Fax. It had some minor problems and a tire was bad. He immediately had the tire replaced and was very helpful and supportive with me. Also, Jordan who was the salesman on this car surpassed himself in being informative, helpful, and stuck by me after the sale of the car. Also, Steve was very kind and helpful and made the entire experience helpful and there was no hassle on price. They simply worked with me and made it possible to purchase my license plates and registration without having to dish out more money. Later, a few months later, I got an old Mercury. It was in great shape and they sold it at a price I couldn't pass up. So I brought it home and only had to replace the signal part on the steering wheel that was easy to replace and install. There is nothing wrong with International Auto Outlet. Sometimes, because people are people, they can have bad days. Whether it is the customer or the sales staff, let's face it we all have bad days and I am assuming those complaining, either were in a rush, or simply caught Bob, Steve, or Jordan in a bad day and nothing more. I would totally recommend anyone looking for a new or used vehicle to give International Outlet a chance. They are honest, dependable, and will jump through hoops to help any person needing a vehicle without the long hassle of bickering over price. My experience was a good one and I would hope anyone else who has looked at their inventory would feel the same. They are helpful, courteous, and will go out of their way. At least, that was my experience. I had gone to other dealerships prior and all I got was the run around and promises. Bob, Steve, and Jordon don't play those games. They are there to help you and that they will.

Great place to purchase a pre-owned vehicle

I recently purchased a vehicle from International Auto Outlet, and I found it to be a great experience. My search began online on a Sunday evening. As I was originally looking for one car (but later deciding to see other available vehicles), I sent an email asking for additional information and to see if it was available for a test drive. I received a call back early Monday morning from Jordan and we scheduled a time for me to come in. As I arrived to the dealership, I was greeted by Mike, who was very friendly and knowledgeable, as we spoke about some of the differences between rear-wheel drive, front-wheel drive , and AWD, while waiting for Jordan to be available to show me some cars. Jordan soon became available to show me the inventory I was interested to see. I came with a list and we were off to check them out. Jordan was very patient with me throughout the entire process. Not only was he super nice, he was extremely informative on each of the cars. I had lots of questions and he had lots of answers. I had been to other places before, and it was always the same... " I'm not really sure. Let me check with someone else." After hours of test driving several vehicles, I finally decided on a beautiful 2006 BMW that looked almost brand new. It needed a new cup holder and I asked to have the front BMW label replaced since it had a scratch on it. The parts were ordered and installed right away and I took the vehicle home a couple days later. I'm in love with my new used car, and I think Jordan is an amazing salesman. I would definitely recommend him to anyone who asks.

Worst experience ever

When I saw how many cars they had, I said Wow and a great looking building. Guess its true all that glitters isn't gold. When I tried to buy one I said Whoa. This is the absolute worst sales experience ever. Jordan the "salesman" was abrasive and evasive. I never did get a chance to buy nor did I want to. The management was no better. If you want to experience a truly sleazy place this is the best. I can never recover the best part of a wasted day of my life.

CLEAN NICE

STEVE TOOK VERY GOOD CARE OF MY ISSUSE WITH WHAT IS GOING ON WITH MY CAR

Nice Dealership

I came up to this dealer on Labor Day this year initially looking for a Mustang(yellow '02 V6 standard) that I'd seen online. Ray greeted me; there was nobody named "Jordan" employed there. After test-driving and looking over the carfax, which did not have any part of it blacked out, for the Mustang(02), I didn't care for its history. Ray made a comment about the V6's not being that great anyway. I felt a bit uneasy since he had waited until to comment about the car potentially being undesirable. But he was very friendly and cooperative otherwise. I ended up test driving a nicer Mustang of the same price(green '00 V8"GT" automatic). It was much nicer over all, and the car fax showed a cleaner bill of health than the previous car. Both vehicles were priced at Kelly Blue Book value. After I signed paperwork and took the car home for the holiday weekend, the rear differential went out as I was driving to work. I was pretty upset considering I had just gotten the car the day before. I called the dealer, and they were cooperative about the issue. I managed to limp the car back from Florence to the dealer. They replaced the whole rear end and anything else they could find while the car was up including the fuel filter and transmission pan. I had the car back within a week at no cost to myself(I decided to purchase the warranty when I picked it up this time). I believe it was an honest mistake; there seems to be many more cars coming through their lot than their staff can do 100+ point inspections on. So just look the car over very, very carefully before making a decision. Over all the staff was very cooperative and understanding about the entire process, and I am grateful for that because of all the horror stories I've heard about how deceitful used car salesmen can be. The differential malfunction was the only truly unpleasant part about the entire purchase.

Had a great experience with the outlet

Had a great experience. Then only problem is I was told the jeep had no problems. The back window zipper was broke and the window not in the Jeep. After driving 2 hours to get there that should have been communicated. I probably still would have bought it, but it should have been told to me. They fixed it the best they could, so I did appreciated that. Overall it was a good experience.

Gene B.

Not a very good repair shop. Very slow on getting parts to repair my temp control unit. Haven't fixed it yet. It's been 3 weeks.

Bought a used car, completely broken.

Customer service: We were sold a car that had a cracked engine block, oil and coolant spewing everywhere. The dealership had sealed it temp. Didnt take 15 miles for it to split open. Buying process: Got a test drive easy enough, hurried out the door. Repairs: The warranty offered covers the bare minimum. Only good part about it, is that you can refund the warranty if you dont make a claim. Facilities: rooms are small, dirty and disheveled, showroom is clean though. Would I recommend this dealer to a friend? No, I dont want my friends to waste money on worthless cars.

Dirty, damaged and Shady Business Practices

I purchased a Lexus 470 at the full list price based on the communication with Jordan on the pictures on the condition of vehicle. I had it shipped to me. The vehicle was so dirty that I took pictures and sent them to the salesman who consistently reminded me that he as worked so hard for me and that he was not making any money on the sale but he would make it right-especially since he assured me that the car was freshly detailed and he oversaw and confirmed the quality of the condition-he lied. Moreover, the running board was damaged, the vehicle had no gas, and the extra key was not provided. I texted him several times and since my cashier check was received, he has not responded. Additionally, the carfax report was blacked in an area. All in all I would not recommend dealing with Jordan in particular or this shady establishment. A $20k lesson learned. There were other issues but I will chalk it up to me handling the purchase remotely and my trust in the professionalism of our American businessmen.

Great Experience

Purchased a Ford F150, used car and it was sparkling clean, oil changed and new tires. Jordan was our sales person and he was extremely nice, very knowledgeable and attentive. We requested a few minor repairs and all of them were taken care of to our satisfaction. We would purchase again from this dealer, they made us feel very comfortable and welcomed. The owner and Finance Manger were friendly and helpful and even though we financed elsewhere, they were still knowledgeable about our sale and made an effort to make sure our experience was a good one.

Decent but not the best

I looked at a few cars here, Quality of the cars were not the best. Big sales guy were jeans, not very professional but he was nice enough. Would probably stop back in as im still in the market

Great place to shop for a car.

Me and my son was looking at cars for a while now. We stopped at international auto outlet in Hamilton Ohio , we spoke to a big guy with an accent don't remumber his name but he was very sweet and helpful He answers all my question and provided us with carfax For the few car that we liked , sadly we could not get Financed , if I got financed I would bought a car from them, I like the way that they make feel welcome and make you feel like family , Thx big guy

after hours purchase

my wife and I were out looking at cars for several hours today. we stopped at international auto outlet. we were greeted by Jordan. he was very knowledgable of the inventory. we discussed several vehicles and I left and looked at a few other lots. we agreed the cars had looked at here were much nicer. we drove back and were greeted again by Jordan. we talked to him on a 2006 eclipse. we struck a deal and purchased the car. thank you Jordan.

GREAT SERVICE, VERY ATTENTATIVE,

JORDAN GAVE GREAT SERVICE,VERY ATTENTATIVE,COURTIOUS,WORKED WITH US TO GET US THE BEST PRICE,MADE SURE EVERYTHING ON THE CAR WAS WORKING AND IN GOOD SHAPE AND MORE GO SEE FOR YOURSELF, AND DON'T FORGET TO ASK FOR JORDAN

Shady Business Practices

They black out certain Carfax information with a Black Sharpie. Are only interested in talking if you are buying car on the spot. If you ask them the same question about the car twice while you are there you may get two different answers.

Great deal

Great car and great service I bought a jeep comander and love this suv .the sales people did a great job over all great buy