Ingram Park Mazda

4.6
Overall Rating

Customer Service: 4.7 Buying Process: 4.4 Quality Of Repair: 4.3 Overall Facilities: 4.3 Quality Of Work: 4.7 Friendliness: 4.8 Pricing: 4.6 Overall Experience: 4.7


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Great experience

5
Diamonddustluxx on 11/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a wonderful experience at this dealership. My husband and I went in planning on just looking at what our options were, but we were offered a great deal and ended up leaving in a brand new car. Daniel was so nice. We had our 4 year old little girl with us, and he was sweet enough to let her watch cartoons on his phone while we talked business, which helped keep her entertained & helped make the whole experience was very smooth & easy. Everyone we spoke to was friendly and accommodating. Would definitely recommend this dealership to a friend. And we LOVE our Mazda CX-5.


I LOVE my new MAZDA 3!

4.4
Sjanousek67 on 11/02/2016

Customer Service: 3.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent & Friendly dealership! Tony was easy to work with and was great when it came to getting the deal done quickly. Highly recommend them. Thank you


Go above and beyond!

5
gscott2012 on 11/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The dealership took time to search for the vehicle that match my needs. The service was great from searching for my vehicle to the numbers to financing. Always have great customer service here!


Very Useful

4.8
EDUNCAN03 on 11/02/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As soon as I got there, they were very helpful. They did everything they could to get me a very nice vehicle within my price range. Their friendly service and eagerness to help was what I needed after dealing with Carmax and their nonsense.


Great Experience buying a NEW CX3

4.4
leroyCX3 on 10/31/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This was my first experience in buying a Mazda and dealing with IPAC mazda. Tony met the needs of my family. Tony was the sales representative that helped us. He was knowledgeable and didn't put any pressure on us to buy. We are enjoying our new car and we plan on having our car for a long time. We will be recommending Ipac mazda to everyone.


Found the vehicle I wanted!

5
Rperez on 10/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was so happy to do business with IPAC Mazda. Tony is amazing to work with and very patient with me . He made sure I found the perfect vehicle. Thank you for the awesome car buying experience!


Best service ever!

5
Erminia Matthews on 10/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Daniel was very patient with me and I walked out of the dealership with a better deal then what I expected. Definitely would recommend Daniel.


Awesome service at ipac

4.2
Ponc2016 on 10/03/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 5.0 Overall Experience: 4.0

I recently got my vehical a few days ago at ipac mazda, Adan Hinojosa helped me with the purchase. The service at ipac was awesome. Thank you for all your for the service team that helped me with getting me into my new Gmc Terrain.


Easy purchase!

5
Svt_albert on 10/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had been in the market for a GT500 for some time now. I found one in awesome condition with super low miles just traded in and headed down quickly. Daniel Cardenas was my salesman. He was easygoing. Kind. Polite. And didn't beat around the bush. I will defiantly be returning to him for future purchases.


Easy Purchase!

5
Albert C on 09/30/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had been in the market for a Shelby GT500 for some time when I found one posted online here at IPAC Mazda. I quickly went in and met up with Daniel Cardenas. No strings attached, we went on a test drive and fell in love with the car. low mileage. no problems. To good to be true! Daniel made the buying process super easy. the Sales Tower Manager helping with the deal Karl was amazing. always a delight to work with. within 2 days, I had the car I was dying for! Kudos to Daniel and Karl! I will return in the future for purchases!


No pressure patient work with you

5
Michael Hickman on 09/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went in for a certain car and a certain payment in mind and left with exactly what I wanted they even bought me lunch which was really nice of them Daniel was awesome definitely recommend.


Good Experience

5
Michael Hickman on 09/09/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

It was a no pressure experience I went in with a car in mind and we negotiated a deal that fit my budget and couldn't be happier with my car, also they bought me lunch which was really nice. I worked with Daniel and i think Michael but it was a good experience nonetheless would definitely go back.


SO excited about my new CX5!

4.6
RenaZ81 on 09/04/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Tony was able to get me a great deal on a new mazda cx5! He is a great salesman. I highly recommend him for your next vehicle purchase! ;)


very helpful!

4.4
axellares11 on 09/02/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

We love our Kia optima! Tony did a great job at making sure the monthly payments and down payment worked with our budget. Thank you for your help!


Nice, Reliable, Safe Vehicle..

4.4
Francisca Lozano on 09/02/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I had the most awesome experience there. Tony Levine was so nice and so patient. He made my car buying experience wonderful. I would highly recommend


Daniel Cardenas a true professional.

4.6
Rudymti on 08/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Daniel helped me find a perfect replacement vehicle for the one I had taken in for repairs. He arranged a shuttle ride so that I could get my job while he worked on finding the perfect vehicle for me. When the return shuttle ride did not arrive on time to pick me back up, Daniel went above and beyond, by driving across the city to pick me up and bring me back to the dealership. He made a tough situation more manageable and we closed on a great car for me. His caring attitude is what will keep me going back to IPAC MAZDA.


Daniel Cardenas is a true professional!

4.5
Rudymti on 08/24/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Daniel helped me find a perfect replacement vehicle for the I had taken in for repairs. He arranged a shuttle ride so that I could get my job while he worked on finding the perfect vehicle for me. When the return shuttle ride did not arrive on time to pick me back up, Daniel went above and beyond, by driving across the city to pick me up and bring me back to the dealership. He made a tough situation more manageable and we closed on a great car for me. His caring attitude is what will keep me going back to IPAC MAZDA.


Daniel a true professional.

4.5
Mazda fanSA on 08/24/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Daniel helped me find a perfect replacement vehicle for the I had taken in for repairs. He arranged a shuttle ride so that I could get my job while he worked on finding the perfect vehicle for me. When the return shuttle ride did not arrive on time to pick me back up, Daniel went above and beyond, by driving across the city to pick me up and bring me back to the dealership. He made a tough situation more manageable and we closed on a great car for me. His caring attitude is what will keep me going back to IPAC MAZDA.


Purchased 2013 Altima 2.5s

4.6
Xbobx73 on 08/20/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Daniel helped me and the wife purchase a vehicle to fit our budget. Even with the current wet weather he did and outstanding job to be sure we picked the correct vehicle.


Amazing Experience At Ingram Park Mazda

4.8
Samaniego Family on 08/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My recent experience at Ingram Park Mazda was excellent. More specifically I would like to give high praise to my salesman, Daniel Cardenas. Not only was he extremely genuine but also a true professional. Daniel was proactive in searching for the perfect car for me and my family and was quick to answer all of my questions as they came up. I recommend Daniel to all my close friends and family. Big shout out to Ingram Park Mazda for providing me with my new Mazda CX-3 and Daniel for making the purchase go through smoothly. Sincerely; -The Samaniego Family-


I LOVE MY CX5!

5
TamThrasher on 08/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience at Ingram Park Mazda was great from the moment I walked in. My sales consultant, Tony Levine was very attuned to my needs and what I wanted. I drove away in my new car truly feeling like I got a great deal! I will definitely be going back when I am ready for another vehicle and sending friends and family that way. I highly recommend this dealership and Tony to anyone in the market for a vehicle.


Great experience!

5
DEscobar on 08/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I found the perfect sports car! The financing was easy for me even though I am a first time buyer. Tony did a great job on making sure I am happy with my purchase. I will recommend this dealership if any of my family members needs a vehicle. Thank you!


Great service!

5
Baby2016 on 08/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We came in looking for a family car for a great price. The gentleman that helped us was phenomenal! Gave us exactly what we wanted for such a great deal! We were very pleased. I will definitely refer people to him.


Bought my Mazda 5

5
Juliana Valdez on 08/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very happy with the service I received. Was never pressured into buying something I did not like. The staff was nice and patient as I made my decision to buy my Mazda!


Nice experience

4.5
TB on 08/01/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Joey Esparza is a great guy. He took his time to show me all of the vehicles that met my needs. His honesty is absolutely refreshing, very humble young man. I needed up picking a car that met all of my needs and is still fun to drive. Joey took the time to make sure we felt comfortable with our decisions and even helped expedite the financing process, which could be more efficient. Overall good experience and his direct manager was a great guy as well.


Awesome Dealership!!!

4.6
amarie05 on 08/01/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

Joey Esparza helped me find exactly what I wanted and made the purchase so easy for me. Made me feel comfortable about this decision I was making. Overall great service. He was very friendly, professional and he is a great salesman. I would definitely recommend him as your salesman.


HAPPY CUSTOMER FOR PAST TWO YEARS AND COUNTING

4.7
Rachel De La O on 07/29/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

My sales person, Daniel Cardenas, very knowledgeable with every vehicle I inquired about. Displayed professionalism thru out entire process. Provided reassurance which help me on my decision.


Awesome

5
Anc123 on 07/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Daniel was super helpful and wanted to make sure I just didn't like my purchase but that I LOVED IT! Super helpful! Thanks Daniel!


Great Buyer Experience

5
Happy shopper on 07/12/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

After a long day of shopping for vehicles, we stopped in to test drive the new Mazda CX5. After talking to Daniel Cardenas we were able to narrow my selection down to the grand touring. Daniel took the time to show me how to use all the features of my new ride -saving me time and headache reading the manual. A week after the sale he called to ask if I had any questions about any of the new features. By the best customer service experience.


Don't go anywhere else.

4.8
New Mazda owner on 07/11/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Spent the day shopping for an SUV. Went to four different dealers and Daniel at Mazda was by far the best and most informed salesman. Daniel took the time during the test drive to explain all the features the car has and how they are useful. The entire staff at IPAC Mazda was courteous and helpful during every step of the buying process. I highly recommend them for your next vehicle. FYI the Mazda cx9 is worth a look.


Great

5
Amy on 07/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

recently we purchased a Mazda 3 16 and Duc was one of our reps that helped us.he explains everything to the (T) he goes out of his way to keep his customers satisfied ask for duc .... Family Torres


Great experience

5
Leslie on 07/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchased a new vehicle and was very pleased with the customer service provided to me. It was my first car so of course I wanted everything to be perfect. They were able to locate the color of the specific model I wanted and had me in a rental car until the new car arrived! Austin was a great help in showing me all the cool features the car had to offer and made sure I was completely satisfied with my purchase once it had arrived. He also answered all my questions and was very patient. Very friendly and helpful staff!


Great salesman

5
Kasey on 07/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went to the dealership looking for a car I could pay cash for, Austin was very patient and helpful trying to find the right car for me. I ended up buying a 2008 Honda Civic, couldn't be more satisfied with the purchase and the price I received. Second car I've bought from here, would highly recommend Austin and this dealership.Thanks again!


Excellent customer service

5
JJ2694 on 07/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently bought a 2016 Mazda 3 and had a great overall experience with Austin Parker who went above and beyond for me. He was extremely patient throughout the whole process and even stayed late to finish the deal. Even with it being almost 9 o clock at night he took his time and explained in complete detail all the features of the vehicle. I highly recommend Austin Parker to anybody who is currently in the market for a vehicle!


New Car

5
Sebbie on 07/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would like to extend a huge thanks to Duc Nguyen and Joel Sanchez for making my new car purchase the BEST ever!!!! They are both extremely professional and it's very easy to see why IPAC Mazda is such a successful dealership!!! It's people like Duc and Joel who make the difference in excellent customer service, who strive to go above and beyond just making a sale!!! I will definitely recommend IPAC Mazda to family and friends!!!! Thank you so much for such a great experience!


Awesome Experience

5
TBriones on 07/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I can be more than happy and the great deal I got here at Mazda , and for the great help of Joey Esparza for helping me through it all . Would recommend 100%


Excellent sales representative,best car buying exp

5
Alex reyes on 07/01/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Daniel Cardenas was friendly, respectful, polite,customer priorities got me a great car for my first time car and a very reasonable price with not that much mileages and accidents i highly recommend him for anyone in the future for a vehicle new or used


SMOOTH

5
Luis Villalon on 06/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Daniel had so much patience and knowledge, really help when it came down to make a decision on which car, found a great price for me and made sure i was comfortable with it. overall great experience! Totally recommend IPAC and Daniel!


Easy and pleasant transaction when you know exactly what you

4.8
RobMCSA on 06/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Made the appointment over the phone after verifying that that have the vehicle I'm looking for in stock. Joey Esparza was very helpful, courteous and processional - made whole experience very easy and paperwork fast. Got our Mazda 3 hatchback and absolutely love it.


Joey delivered my vehicle clean and fueled had a great exper

4.8
Farmers on 06/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Joey Esparza did a great job and delivered my vehicle to my home clean and fueled. Highly Recommend him for everyone shopping for a vehicle


Excellent

5
Mike on 06/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My recent purchase with Ipac Mazda was excellent Joey Esparza was my salesman and got me into the right car at the right price he was a big help thank you Joey and thank you Ipac mazda


Wonderful Experience

4.8
Txsweedee on 06/14/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had gone to another dealership and got the run around, my boss recommended Ingram Park Mazda and Adan Hinijosa. I told him what I wanted,, I told him my situation, and he found me what I wanted, at a price I could live with, I walked in thinking this isn't going to work, Adan immediately put me at ease,, five minutes later I got an aproval and I go the car of my dreams. Tthe Finance Manager David was also very nice and very helpful. I will go back for my next car. I am so happy I couldn't begin to tell you.


Zoom Zoom with Joey

5
mendoza3m on 06/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was in need of a vehicle due to the hail storm and sales member, Joey E. was a huge help. I told him what I needed, what to not show me and we were off. He knew his product, was familiar with the process from selection onto financing and was not pushy in any way. Even when I was clearly looking at other dealerships for better deals, he calmly waited and looked with me. He made my Mazda3 Hatchback purchase easy and hassle free. Thanks Joey!


Excellent customer service

5
J on 06/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

By far the best car buying experience! Joey Esparza and Pablo were friendly and patient. Great and hassle-free experience. I'm so happy with my new vehicle.


Great Job Joey Esparza!

5
Foster on 06/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Joey Esparza is a awesome sales person!! He got me into my beautiful jeep, took care of everything !! all I had to due was sign on the dotted line!!! The easiest car transaction I've ever had!!!


Grateful experience!

5
Crystalv0711 on 05/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to this dealership about 2 years ago to get a car for my Husband and had the such a bad experience although I had already been there couple years before and gotten my first car. The sales man was very rude and unprofessional. About 3 weeks ago I was at the Ipac Body repair getting my Husbands car fixed after the hail damage and someone was telling me about Mazda having some sales since I was talking about trading in my car. I really did not want too do to my last experience but they recommend a sales man name Joey. This experience was nothing like my last one. Joey was so helpful and very professional. All my questions were answered and I did not feel pressured at all. I've done this so many times and it's so easy to know when someone is truly trying to help or when someone is just trying to make a sale. I completely recommend Mr. Joey! Happy with my new CX-5!


Best salesman Ever!!

4.7
Nancy Cervantes on 05/29/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I had a very great experience buying a new car at Ingram Park Mazda. My salesman was very helpful in helping me pick my car. He went above and beyond by getting the car that I wanted which was parked in between other vehicles. If you are ever looking for great help I recommend that you ask for Domingo Saenz!!!


My 1st Brand New 2016 Mazday

5
Daminiquew on 05/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my favorite dealership !!! And Adan is my favorite car salesman, this is the second time I purchased a vehicle here. The experience was great and I appreciate his help all the way from Houston, TX. He is a call away and assist me in everything I need. Thank you Adan, Frank and IPac Mazda again !!!


Dissatisfied

1.6
Ruby on 05/24/2016

Customer Service: 2.0 Quality Of Work: 2.0 Friendliness: 2.0 Pricing: 1.0 Overall Experience: 1.0

Two manager's suggested I "voluntarily surrender" my current vehicle to buy theirs.....poor recommendations! VERY PUSHY, just wanted the sale without regards to me.


Excellent

5
iwlopez on 05/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Daniel was patient and cooperative with all of our questions. He was very informative about the vehicles that we were interest in. He made us feel very comfortable with our choice. Thank you.


Mazda3

5
Iris on 05/03/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Daniel was patient and cooperative with all of our questions. He was very informative about the vehicles that we were interest in. He made us feel very comfortable with our choice. Thank you.


Nissan Versa Note

5
pamelaray2277 on 04/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brandon was very helpful and friendly.This was my first car purchase and I was very satisfied.I would recommend this place very friendly.Thank you Brandon!


Outstanding customer service!

5
MMaricela on 04/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Joey was very helpful and provided great customer service throughout the entire process. I was greeted upon walking up to the door and didn't feel ambushed like you might at other dealers. I came in already knowing what car I wanted as well price and monthly payments and Joey was able to help get me what I wanted. I absolutely love my Mazda3 and highly recommend you see Joey if interested in buying a car at IPAC. He gave outstanding customer service and you will not be disappointed. Thank you!


Great Service

5
Slopez1029 on 04/09/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Had a great experience shopping for a used cars with our sales rep Daniel Cardenas. We told him what we wanted and budget we had. He came through in a big way. Everyone there was very nice and helpful in every way.


Best car buying experience ever

5
SingleMom210 on 04/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been trying to get a new SUV for over a week and everyone who would approve me in an open bankruptcy told me I could only get a car and all their SUVs were too expenses for my price range. I just filed Chapter 7 bankruptcy 6 weeks ago and I was able to get the SUV I wanted for zero money down at Ingram Park Mazda after two other dealers told me it wasn't possible . Everyone at the dealership was extremely helpful and friendly. Go in and ask for Domingo Saenz he will work with you to make sure you get what you need. He drove me around the lot until I found what I was looking for which ended up being a 2013 Ford Escape. I was in and out in less than two hours. When you test drive a car with them you can get a $25 gift card no purchase needed. I got a Walmart card. This has been the best experience at a dealership I've ever had and I am extremely pleased with the results.


Great costumer service!

4.8
Savannah Ortiz on 04/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Very friendly place, everyone was welcoming and always ready to help with anything. I had Adan help me find my vehicle. He was so friendly and so very helpful. He made sure I left with a great deal!


excited

5
smtz30 on 04/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was relieved when I was told they could help me, I had a trade in with 120k miles on it and still owed the bank. I had been everywhere and no one would take the trade. My sales man was Daniel Cardenas, very helpful, very kind! I left with exactly what I wanted and stayed in my price range!! Will definitely go back for all my future vehicles!!!


loved my experience

5
Stephanie on 04/06/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was relieved when I was told they could help me, I had a trade in with 120k miles on it and still owed the bank. I had been everywhere and no one would take the trade. My sales man was Daniel Cardenas, very helpful, very kind! I left with exactly what I wanted and stayed in my price range!! Will definitely go back for all my future vehicles!!!


Love my car

5
Plara on 04/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am very happy with my car it is absolutely perfect. My overall experience with Brandon was very pleasant he made the entire process very easy.


Purchase of a new vehicle

5
Rose68 on 04/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We purchased our MaxdaCx5 and Joey Esparza was most helpful!! He was professional and courteous, he kept us informed of what was going on. With our busy work schedules Joey kept our wait time minimal! Which was great!! No one likes waiting around. Joey was prompt and knowledgable. This is our fourth time going back to Mazda to purchase our vehicles. We are truly sastisfied and will continue our future business with Ipac Mazda and with Joey as well! They did an awesome job and getting everything we wanted at the price and rate we wanted !!!


Dealership

4.2
David on 04/01/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

I enjoyed dealing with IPAC Mazda. They concentrated on what we wanted and did not try to push another car on us. All people were professional, friendly and courteous.


excellent

5
ray206 on 03/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

was in a bind. carless.. had the great pleasure of meeting a great car salesman. very helpful in meeting my needs for my family. will recommend this great man. my wife loves her vehicle. happy wife! happy husband! thank you Adan!!!!


Super Duper Experience

5
Tupper2015 on 03/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My Husband and I walked in and were highly "Surprised" by the Friendly, Respectful, Non Pushy Persona of Brandon. He made this buying Experience a Truly easy going process, in which we have never had. We will be back, and dealing with Brandon again. Thanks for everything!!!


Great salesman

5
Tupper fish 16 on 03/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Was so happy the way was treated . I'll go back again and again . Brandon and Frank was great.The attitude they had was friendly and respectful . Never walked away was always willing to help if we had any questions.


Once again, IPAC met my needs!

4.8
Shannon on 03/24/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brandon was, hands down, the best cars salesman I've ever worked with! He doesn't pressure you into anything and a very warming personality. You can trust what he's saying, sorta like a dad figure. IPAC and Brandon got me in the car I wanted, I'm very happy. I will continue to buy with IPAC, they have my loyalty.


Just Went To Browse And Came Out With A New Mazda!

5
Zambrano13 on 03/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had an absolutely amazing experience here. My car salesman was Adan Hinojosa the most kind hearted salesman i've ever delt with (4th time car buyer). He went above and beyond to make sure he did everything he could to help me out. I'd defiantly friends and family here. The environment was very calming everyone was so nice and helpful. Thanks Again Everyone!


Car purchase

5
floscalzo on 03/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Daniel was excellent. very patient and no pressure. He made sure that I was truly happy with my choice and went out of his way to meet my needs. He provided follow-up with some outstanding questions which rarely happens once you buy a car. Every one in the dealership was very professional and helpful.


Used Car review

4.8
Fran Loscalzo on 03/22/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Daniel provided excellent customer service and found a CRV that fit my needs. Daniel went above and beyond is taking the time (an entire afternoon) to answer questions, show me all the nuances of the CRV and making sure that I got the best price. All the member od the dealership were very helpful and professional. I did not experience the usual pressure as with previous dealerships which was a very pleasant experience. My sister also purchased her Mazda a year ago from IPAC and only had positive reviews which is why I went there initially.


Bought new car

4.6
Pepito on 03/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Helpful and patient. Didn't feel pressured or rushed. Very happy with the vehicle we bought. Friendly salesperson willing to go out of the way to answer all questions.


Good experience, helpful staff.

4.8
Entropy on 03/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

I have put credit, and unlike other dealerships on the area, my salesman didn't give up trying to help. It took several days, but he made it happen. Other staff always makes sure you're comfortable, and have been helped. I spent quite awhile waiting at times, but when don't you at any dealership. Definitely happy with my experience.


Knowledgeable, friendly and professional

3
tapatio69 on 03/15/2016

Customer Service: 3.0 Quality Of Work: 3.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 2.0

It was my first time buying a car. I had so many questions and concerns. I wasn't sure if i was ready for this commitment. I felt anxious and scared. Brandon made it happen. He was confident, friendly, knowledgeable. Overall he made sure that I felt happy with my car. He did such a great job helping me with all questions and concerns. He was very determined to assure me i would be making a great decision. Thank you Brandon!


Awesome

5
DeAnn Hess on 03/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brandon was awesome he was so patient with me even when i was getting stressed out. He called me down and aid we can do this it is just going to take a little time. I was asking for the impossible. Brandon and frank made the impossible happen.


Mazda3 - Amazing Experience!

5
ecb_09 on 03/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the third dealership I went to looking for a Mazda3. Not only was the car I wanted at a great price, but Brandon was simply great to work with! Great personality and very knowledgable. I would definitely recommend him to anyone who wants a great experience purchasing a new vehicle!!


awesome

5
candace on 03/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very hesitant to purchase a vehicle it being my first time and always getting turned away because of credit, but Daniel was amazing and helpful and everything was done in a good manner. I was excited that they helped me get into a vehicle and we're willing to work things out with no hesitations. Definitely will recommend ipac mazda and their team. Thanks Daniel and David!


One more car

5
MrRealtor210 on 03/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As always Brandon did a great job. I have purchased more than five cars with him and he takea the time to find the Best car to fit my needs. Thanks again Brandon and include Pablo the closer. Keep up the Great work!Jose Luis Novelo


Lastings Impressions Travel Further!!!

5
Ben on 03/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Your smile is your logo, your personality is your business card, the way you leave others feeling after having an experience with you, is your trademark!!In all honesty, had it not been for Brandon's warmth, genuine smile and professional demeanor upon arrival, I would not have felt comfortable to proceed business with the dealership. He provided a much needed "you're in safe hands" blanket from the get-go! He maintained my trust throughout and that is commendable, considering I am a skeptic. My son LOVES his car and I am one happy Momma; therefore, a big thank to Brandon, as it was he who made it easy to walk in the door with that First Lasting Impression!!


Great car, great price, fantastic financing!

4.8
alamomike on 02/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Friendly, patient and professional. Was late at night and I called about cars I had seen online. Told them what I had to trade and the final price I was expecting to pay. The deal would boil down to the trade in amount as I owed more then the book value. There was the usual hemming/hawing around, some range of pricing - mine low, theirs much higher. Karl indicated he needed to see the trade in before he would commit. OK, Karl was a man of his word - no hassle, no long time at the dealership.Reviewed the pricing a few times more and the deal maker was that he could get me better financing that I could - so now am a happy owner of a 2016 Mazda CX5. Thanks guys!!!


Brandon you are awesome!!!!!

5
Daniela03 on 02/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

First time going to a dealership on my own and never have I thought I would walk out with a brand new 2016 Mazda at 22!! thank you Brandon I really appreciate all the help


Brandon is awesome!!!

5
Aggie Mom on 02/20/2016

Overall Experience: 5.0

This was my second car purchase from Brandon--my fifth purchase from IPAC. He is knowledgable; patient--he answered all of my questions without making me feel dumb for asking; and he didn't pressure me to buy (I appreciate that the most). Brandon will be the person I go to when I decide to buy another car from IPAC, or when I refer someone to IPAC.


Great customer service

4.8
Jenny19 on 02/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I would recommend this dealership to every one Adan had really helped me a lot to get out of a 2015 to a brand new 2016 Mazda I love this dealership and the people in it are very helpful


Mazda 3 - Great Experience

4.6
Gloria on 02/17/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I would like to say that out of 3 - dealers that I was working with Toyota, Nissan, and Mazda. Mazda was the only dealer that actually cared about what I wanted. The salesman Brandon did not harass me about the down payments or trade in right away like most salesmen do. Brandon took his time and listen to my concerns. I took a test drive on a Mazda 5 it was great but I liked the floor model better which was a Mazda 3. So, I got what i wanted at the rate and monthly payments that fit my needs. thank you Mazda and Brandon for your time and awesome excellent customer service.Thank you again Gloria


experence

4.8
gelic830 on 02/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Have been going with IPAC for almost 5 years from buying vehicles to maintenance. I've have 4 mazda vehicles and I love them!!!! They have always been so helpful and worked with me to the fullest. They're patient, cooperative and have educated me with anything and everything.


Great experience

5
Priscilla on 02/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our experience was great very friendly and helpful ! Daniel was helped us out as much as possible excellent customer service ! I would definitely recommend this dealership


Never buy from them

1.4
Dissatisfied customer on 01/05/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 2.0 Overall Experience: 1.0

Shady. Unprofessional. No one on the same page. Make you feel like less of a person due to low credit scores. Disappointed with my first ever vehicle purchase.


Bad customer service

2
Jesse on 01/05/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 4.0 Overall Experience: 1.0

My wife and I came in to look and ended purchasing a kia forte and have gotten nothing but a run around we were told that we would have the car on four different days and when we finally got the car the side view mirror had not been replaced or repaired when we were driving it fell out and three days later they wanted more papers and said that they would replace the mirror and I'm still waiting cause they said it still isn't here


Outstanding Service

5
Hotch on 12/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Austin set the bar for excellence. I received the best service from a dealer in 30 years. I got the car I wanted at a great price. Austin is very professional and straight forward. I will buy my next car from him.


Quality One

3.8
JPG0724 on 12/15/2015

Customer Service: 4.0 Quality Of Work: 3.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

The salesman was very polite and courteous and knowledgeable, He was very informative and we never felt like he was blowing smoke. He was very helpful in getting us approved for our purchase


Great Service!!

5
luzapontrade on 12/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very pleased with deal and service, the whole team did their best to get me a good deal. Thanks to the whole Ingram Park Mazda Team, for putting me on a 2016 Mazda.Luz Acevedo


awesome!

4.4
SAGuy1283 on 12/15/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

was very pleased with the service was well taken care of and was a great experience, was treated very well and I will definitely be purchasing another car from this dealership


Looking for a cat/truck, James Gamez is the guy!

5
Yolanda Rodriguez on 12/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

James at IPAC is great, friendly, nice, patient and very accommodating! My experience looking for a new car couldn't have gone any smoother thanx to James. He found me a beautiful cat and helped every step of the way. Thank you James!


Very Satisfied

5
LMU on 12/12/2015

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I was in the market for a new car but was hesitant because of the bad experience I'd had with another dealership. Things were just the opposite this time around. I dealt with Adan who was never pushy. He was well-informed and try to get me the best deal possible. The next step was financing. David Bowen and Stephen Duff made that as painless as possible. When everything was done,Adan came out to answer any other questions I had.He even helped me get my bluetooth set up. The next day he called just to make sure everything was ok. All in all, I would highly recommend Ingram Park Mazda:great cars.great employees. Ask for Adan. He won't steer wrong.


ipac online

4
briellebaby27 on 12/09/2015

Customer Service: 4.0

Only visited online and they were very prompt in responding.


Highly satisfied

5
vpdiego on 12/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

These guys are great. They were very helpful and accommodating of my overall needs, which were mainly obtaining a reasonable bottom-line price for a car with outstanding fuel economy. I am extremely satisfied having done business with them. Adan in particular is awesome and I highly recommend him.


Search for vehicle

5
Phil0673 on 12/03/2015

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Went in shopping for a vehicle and your spot was my first start and your salesman James was very welcoming and not over the edge pushy the experience will have me coming back


Ask for James Gamez

4.6
Romero Family on 12/02/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I came into the Ingram Mazda dealership very skeptical. However, that quickly changed when I was greeted by James Gamez. He was not pushing. He asked what we were looking for and made recommendations base off our needs. He was committed through the whole sale process to get us what we wanted at a fair and reasonable price. I certainly recommend Jame Gamez to any of my friends and family. Thanks again for getting us into our new 2016 Mazda CX-5. The Romero Family


Great Experience

5
DebM08 on 12/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a great experience at IPAC Mazda. James Gamez was awesome.I love my new Mazda3! I Will definitely recommend the dealership to my friends and family.


Great Experience

4
MelanieJ on 12/02/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

had a very good experience with my sales men, James Gamez and Alberto Gongori answered all my questions and explained every detail I needed to now, also the people from financing it were great. This is my second vehicle I have purchased with Ipac Mazda and I will recommend them to anyone needing a vehicle. James and Alberto really took the time to work with me no matter how many times I said no or changed my mind. He worked with until I found the perfect car for me and also he work with me on the price that I can afford, Thank you so much


Great job

5
Aurora A. on 12/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to look for a 2015 Dodge Challenger an thanks to James Gamez he did an awesome job now I'm driving a 2015 Dodge Challenger an I love it.....


Great experience

5
John Tello on 12/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I visited IPAC Mazda to try to get a truck from James Gamez. He was very helpful and tried his best to get me financed. Unfortunately it didn't work out but still recommended a friend Ben Soto to purchase a new Mazda 6. James was a awesome salesman and enjoyed my experience


great

4.8
joel123 on 11/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Came in thinking I would be leaving empty handed cause of my credit but they got me into a 2012 dodge challenger very nice car... must come see what deals you can get


Very helpful and effiecient

5
Maplestory on 11/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Austin was informative,very patient and helpful. I came into the dealership not knowing if I would be able to get into a vehicle. He turned my attitude around almost instantly reassuring that he wasn't going to let me leave with out a safe reliable car.


Outstanding Service

4.7
Bkelly on 11/20/2015

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Austin was instrumental in helping me get the vehicle I wanted. I was unsure of my credit and if I was going to qualify for a loan within my budget. He was diligent in the process, working with his manager, to help me secure a deal that was within my financial means.


Extraordinary Professional Assistance

5
The European on 11/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I meet Austin in San Antonio at Ingram Park Mazda, an excellent gentlemen with extraordinary professional demeanours. He helped me get a car, even though I was not planning to get one that day, he found the right one for me. He is extremely knowledgeable about the cars, and if you need a good car and professional assistance, ask for Austin, I wish there will be more people in this world like Austin. D.


Best Customer Service

4.6
Savoie on 11/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

James was great. I never felt pressured at any point during the process. He even bent over backwards to help me over come an issue with my ID by driving me to the DPS office. I would highly recommend James to anyone interested in buying a new Mazda. Thanks James.


mytello23atgmail.com

5
mytello23 on 11/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a great experience at this dealership...James Gamez went above and beyond in helping me get the vehicle that best suited my family and myself.


Purchasing a new or used car

5
Reyes&IrmaH on 11/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would recommend people to come by and purchase vehicles here they are friendly and our salesman was also friendly and helpful as well and was able to get me what I needed and what was good for me and my wife as price wise.


IPAC Mazda 6 Purchase Experience

5
Michael M on 11/06/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

IPAC Mazda delivers a personable sales experience. If you're in the market for a Mazda, see my salesman Daniel Cardenas and sales manager Pablo Serna. I went to the dealership a couple of times while I was shopping for my new car. On my first trip there, Daniel took me for a test drive and highlighted the features of the car. Not only is Daniel very knowledgeable, but he also proved to be very patient as I asked a lot of questions. Professional and respectful, Daniel made sure I had the information I needed. I met with Pablo shortly after and we talked pricing. Now, here's where it gets good... obviously, they want to sell cars, BUT, I didn't get the typical in-your-face, gotta do a deal right now, hard sell approach. Most dealerships are desperately trying to force the prospective buyers into an impulse buy. Not the case here. Daniel and Pablo have faith in the Mazda cars, and they want you to feel comfortable with the sales experience and be happy with your purchase. So, I left that night to think about it and do some research. After that, I test drove some other cars:Toyota Camry, Honda Accord, Nissan Altima, Chrysler 200, KIA Optima, Hyundai Elantra, and the Hyundai Sonata Sport. In the end, it came down to the Accord or the Mazda 6, but none of the other cars, including the Accord, gave me the driving experience I had with the Mazda 6 i Touring model. So, almost 2 weeks after I had initially been to the dealership, I returned. I had done my research, and it pointed to the Mazda 6 being the one I wanted. The best kind of sales experience is one that's personable, and although Daniel hadn't seen me since my first visit, he instantly recognized me and remembered what I was looking for. We went out on another test drive, which reconfirmed my analysis of the Mazda 6 being the best drive, and then talked dollars with Pablo. As a customer, you want to feel you're (1) getting great value for your money, (2) are treated with respect, and (3) getting a fair deal. IPAC Mazda delivered on all three. Daniel and Pablo are both personable and want you to be happy with your purchase. I love my new Mazda 6, and highly recommend it and IPAC Mazda! Daniel also goes that extra mile... I took my car the night I bought it, but the wash and detailing shop was closed. Daniel drove to my work a few days later to pick the car up and have it taken care off. Talk about that sweet extra touch. Great job, Daniel, I give him 11/10 for going that extra step! 6/5 Stars for a great experience and a great new car


Great Sales Experience!

5
Michael Moore on 11/05/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

IPAC Mazda delivers a great sales experience. My salesman Daniel Cardenas and sales manager Pablo Serna ensured I was completely comfortable with the whole process. Unlike most dealerships, none of the in-your-face hard sales pitch. I went to the dealership a couple of times while I was shopping for my new car. On my first trip there, Daniel took me for a test drive and highlighted the features of the car. You always want to make sure a big dollar purchase is right, so I didn't buy that night, but left to do some research. After that, I test drove some other cars:Toyota Camry, Honda Accord, Nissan Altima, Chrysler 200, KIA Optima, Hyundai Elantra, and the Hyundai Sonata Sport. But none of the other cars gave me the driving experience I had with the Mazda 6 i Touring model. So, almost 2 weeks after my first visit, I returned. The best kind of sales experience is one that's personable, and although Daniel hadn't seen me since my first visit, he instantly recognized me and remembered what I was looking for. We went out on another test drive, which reconfirmed my analysis of the Mazda 6 being the best drive, and then talked dollars with Pablo. As a customer, you want to feel you're (1) getting great value for your money, (2) are treated with respect, and (3) gettin a fair deal. IPAC Mazda delivered on all three. Daniel and Pablo are both personable and want you to be happy with your purchase. I love my new Mazda 6, and highly recommend it and IPAC Mazda! 5 Stars for a great experience and a great new car!


It was a great experience, Adan took care us!

5
lykes on 10/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They really helped us out of a bad situation and got us a really great deal on a great vehicle! Everyone was super helpful and went over and beyond to help us. Adan was a great salesman and took care of us from start to finish.


Amazing

5
jengar7782 on 10/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience was amazing I had a lot of trouble finding a place that would respond to me in such a timely manner, Adan did an amazing job he attended me with my needs from beginning to end I would recommend him to anyone


James Gamez

5
MarcMM1988 on 10/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went to trade in my car for a new one and was treated very well by James. Very professional and helpful with the whole process. Will absolutely Coke back and recommend to my friends and family


James Gamez

5
Michelleestrella on 10/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

James Gamez is a great salesperson to work with. He was very helpful and friendly. He made me feel like he was really looking out for me.


Adan Hinojosa

5
sharky789 on 10/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great salesman no rush into buying a vehicle walked for hours never on the rushing through things, showed me the cars I WANTED to see never the ones in my price range left with a car that was sincible and I love it every time I get in it


Best Car Salesman

4.8
LarGar13 on 09/30/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I just bought a 2015 CX9 Mazda car and Adan Hinojosa and this was by far the best experience my wife and I had of buying a new vehicle. Adan and his staff were simply superb at everything and it was the faster we have ever closed on buying a new vehicle. They have it all especially the family concept part of in which we were made to feel right at home. On a scale from 1 to 10 I rate Mr. Hinojosa an "11".


Excellent experience

5
Seminoleman1 on 09/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very friendly and professional met my needs and came to the table with a very reasonable offer that met my needs and took my trade in


Best customer service ever!

4.7
The Delgado's on 09/27/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

We recently purchased a Mazda 3 from IPAC Mazda. Daniel Cardenas is the Sales Consultant who helped us. Daniel was so willing to help us with our decision and very understanding of our needs. We have purchased our last 3 vehicles from IPAC, this is our first Mazda purchase, and I have to say that this is the best overall customer service we have ever received. We are very happy with our purchase and would highly recommend this dealership for your next vehicle purchase.


Superb Workers

4.8
semilla-monicaann on 09/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Daniel started off helping us a few months back and when we returned Alberto then continued the great customer care we were accustomed to. They continually helped us with all questions we had either in person or over the phone. They found the perfect fit for our budget and family and we couldn't be any more grateful to them for all of the work they did.


Great Experience

5
seanpowell78109 on 09/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Came into to look at a few cars spoke with Adan who was helpful and able to get me the car I was looking for at the price I wanted to spend. I would defiantly recommend this dealership if looking for a vehicle.


Great service and experience!!!

5
Jenny1101 on 09/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I'm so excited to have my brand new red Mazda CX-5! It's BEAUTIFUL and they made it happen! I asked lots of questions and they were very patience and kind answering them all. Joey E. was the one who helped us and he made the buying experience relaxed and easy. I would recommend him to ALL my friends! Thank you!!


Best customer service

4.5
lcalonzo on 09/12/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

I recently purchased an SUV at Ingram Park Mazda. My salesman Daniel Cardenas and his Manager Pablo Serna listened to my needs and concerns until we came to an agreement I could afford. They did a great job to help me understand the whole process. If your looking for a new or used car or truck I would recommend them to anyone!


White Glove 100% Customer Satisfaction

5
lcalonzo on 09/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I want to start off first by saying my car salesman Daniel Cardenas sold me on a vehicle that i truly love! He answered all my questions and concerns in a timely manner! He truly gave me the "white glove" treatment. If anyone is looking for a new or used vehicle stop by IPAC Mazda and ask for Daniel! He will do whatever it takes to put you in the car of your dreams!


smooth as butta

5
sa_jason83 on 09/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my thrid car purchase from them an everytime we come they amaze me an my wife how fast and hard they work for us. Did mention they ARE friendly. Adan hinojosa did great he listen wht i want an delievered.didnt think i would the car i really needed and wanted .thnx ADAN HINOJOSA


My experience at IPAC with Daniel Cardenas II

5
Elizabeth V. Garcia on 08/31/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The morning of 08/22/2015 I went in to get my oil change and left with a brand new Mazda 3 in my favorite color blue and was not even looking for a new vehicle. I was very lucky to have an awesome young man Daniel Cardenas II; it did not take much to convinced me but I thought it would be a tough job to convinced my daughter over the phone. He was great; he was great and patient with Adrianna and reassured any concerns she had about me getting a new vehicle. She was the final decision maker in our family; it was either yes or no. Well She said YES!!!!! Thank you again Daniel for being a great sales consultant. Anyone needing a new or pre owned vehicle don't hesitate to ask my new go to guy Daniel Cardenas II. I can not rave enough about him. He has a great personality and down to earth!!!


Great service

4.5
Contreras family on 08/22/2015

Customer Service: 5.0 Buying Process: 4.0

Went in looking to upgrade our 2013 Mazda. We worked with Daniel Cardenas, great guy awesome salesman. He was pushy or rude he was patient and answered all our questions. Took us out for a test drive and we were sold. I recommend visiting IPAC and asking for Daniel you won't be disappointed.


Exceptional Customer Service

4.6
E. Waring on 08/22/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I came to IPAC Mazda after visiting two other local Mazda dealerships. My first contact was with Tony Levine. Tony was very helpful & found exactly the vehicle I was looking for. Knowledgeable, friendly, courteous. I left with the vehicle I wanted at the price I could afford. So many sales people treat you as if they are doing you a favor by letting you spend your hard earned money. Tony & his colleagues at IPAC Mazda get it! They treat you with the respect you deserve.


Great customer service

5
Contreras on 08/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Daniel was great from the beginning he was patient and helped us choose our new car. He was knowledgeable and very professional. He did not pressure us or push us towards something we couldn't afford. If you visit this dealership ask for Daniel.


Nice and very informative people

5
King_chubbs on 08/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a very good experience with Joey Esparza. Nice young man, didn't pressure to buy but he's good at what he does! So guess what happened, I bought! You need anything at this dealership talk to him!


Time well spent

4.8
Broncos6 on 08/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 5.0 Overall Experience: 5.0

I wanted and got a deal done fast. There was no procrastinating or added fluff. Real genuine guy, and customer service. Overall extreamly satisfied with everything, my experience and of course my new car!


Excellent experience

5
Foster on 08/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Joey Esparza was a very knowledgable sales associate throughout the entire process from the sale of the vehicle through loan and insurance.. I highly recommend the dealership and most of all Joey Esparza. He keeps in contact for any questions I might have and for any future referrals. -Rosemary Michel


Very gratefull

5
Lovelycicely14 on 08/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Joey Esparza sold me a 2015 Mazda 3 I love it, he was funny had an amazing time and made it well worth my money I love my care and I'm glad I made a deal with him


Awesomeness

5
Lee77 on 08/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Working with Adan was great. Fast friendly service. No gimmicks straight forward and great customer service! I will definitely recommend to my family and friends. Hands down great experience on my car purchase!


If any can its Adan.H!! Thank you Adan

5
Spliff88 on 08/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

wow! After jumping from car lot to car lot all day long I spoke to a friend that referred me to Ingram park mazda ..when I got there the one of the managers referred me to Adan for help thank god they did he was so fun friendly and fast!!! he was also able to help me get into a beautiful chevy!!! im so grateful he was the one to help me through this experience !! Thank you Adan i will be back when its time for a trade in ;)


''Good buying experience''

5
hinojosa576 on 08/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought my car and truck with no pressure. Adan was very respectful, very patient with me. Will recommend. He showed me alot of cars to choose from until finally I decided on the last one. Thank you.


Family car purchased with ease!!!

5
hunterlake33 on 08/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I pulled into the dealership just to look and the CX-5. We were greeted by Adan. He was very respectful and laid back. He did not over power us with information on how the Mazda cars are the best out there like other dealers have done with us before. He just showed us around and allowed us to make our decision. We ended up driving away in our brand new CX-5 and we love it.


Awesome Car, Great Buying Experience

4.8
theyoungclan on 08/06/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I began research on my next car about three weeks ago when I visited IPAC Mazda and was greeted by Adan. He showed me around and never pressured me to purchase anything. When I returned this past Saturday with my family, he remembered me and ran around in 100 degree heat to get our Mazda3 ready. He is very respectful, hard working and very knowledgeable in his products. He never pressured us into making any kind of decision. We give all five stars to Adan.


Buy Your Next Car Here!!!

5
SATXT6 on 08/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We are very happy with our car shopping experience at IPAC Mazda. Had our sights set on a 2015 Mazda3 and that's what we drove home in. First time to this dealership and will certainly buy another car from them in the future. Sales staff was professional and courteous and we breezed through the paperwork in Finance. Had one minor hiccup with a color we wanted but we all adjusted fire and closed the deal. Joey and Pablo were excellent to work with and we highly recommend them.


Great Service!!

4.8
Janie Ortiz on 07/30/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

I was very pleased with my purchase and would recommend my family and friends to Joey Esparza for there auto purchases!!


My first new car!

5
Oned3ep! on 07/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jamarr from Chrysler was the first sales person I saw and he worked with me the whole way through. I decided I wanted a mazda3 and he stayed by my side even though it wasn't his area. He made sure I got what I was looking for. After picking the car, I met Alfie who is the Mazda sales manager and he was awesome and helpful through out the rest of the process. So, in the end I had an awesome experience purchasing my first brand new car!


Awesome Customer Service

5
JENNIFER BENAVIDES on 07/28/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I went in to look at the new Mazda 6 and I had such a wonderful experience. Daniel Cardenas and Pablo Serna were so helpful in explaining all aspects about any vehicle I wanted information on. Even after I purchased the vehicle, which was the easiest and fastest experience Pablo and Daniel followed up with me! Best customer experience and would recommend them to anyone!


Outstanding service at iPac Mazda

5
EricaM on 07/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had been shopping for a new vehicle. I decided to stop by Mazda dealership where I was greeted by Austin Parker whom is very knowledgeable with what the vehicles have to offer. I really liked the cx9 suv and I am glad to say that Pablo Serna gave me an amazing offer I could not refuse. I am one proud customer.


Mark kyle

5
mark kyle on 07/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

it was a good experience with adan...the guy knows what he's doing and if anybody needs a car you go to him the dealership is very good


Outstanding Customer Service

5
rios5620 on 07/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Hello, Car shopping had never been fun for us until we went to IPAC Mazda about 5 years ago. We've worked with some good sales consultant's in the past atIPAC Mazda , but not like Mr. Joey Esparza who made us feel comfortable at the showroom and he showed us around and guided us through the available cars there ....I must say that this was my best car shopping experience ever. The salesman was very informative and he was answering very question of ours patiently.Nowadays, it commonly seen that car salesmen just dont do enough good job and their only objective is to get money out of your wallet. But, salesman like Joey Esparza delivers an incredible service and gives a very pleasant experience. ALL AROUND COOL GUY.As for me, our familes and friends IPAC Mazda will always be our 1st in choice and ONLY dealership to buy all our vehicles at. We've bought 5+vehicles and now in the process of buying a vehicle for our oldest. Thank you so much Joey Esparza, Pablo Serna, Mike Moreno at IPAC Mazda Regards, Rios Family


Fun and happy experience!

5
Crissy on 07/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

All that goes into buying a vehicle (model selection, discounts, rebates, and financing) was done with such ease at Ingram Park Mazda that it made buying my 2016 mazda cx5 a fun and happy experience! Adan Hinojosa was very knowledgeable about the cx5 and explained various safety features as I test drove it. His friendliness, patience, and all his efforts to find me the right vehicle is above and beyond excellent service. On the financing side, Sales Director, Karl Sidney, was very personable and worked out the numbers to fall within my budget. I feel he went the extra mile to provide me with the best financing.It was a fun experience because both men were easy to talk to and from time to time we jokingly laughed.


Great Customer Service and Deal

5
rahandlv on 07/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Adan, went out of his way on a busy holiday weekend to make sure we got the car we wanted at the best price possible. He has made a lifetime customer!! He focused on me and my needs from arrival through delivery. One of the best car buying experiences I have encountered.


I am so happy with my car!

5
Valeriebalderas on 06/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to Ingram Park Mazda to check out a Mitsubishi Outlander that I saw on the Internet. Salesmen, Tony Levine walked me through the process and was very knowledgeable of the inventory. Needless to say I bought this vehicle. I've been to other dealers and it was like night and day.. This place is Great. No high pressure tactics here.. Go see Tony when you're ready to make your next purchase. No surprises here., Valerie Banderas


Great experience and costumer service!

5
BHarris8 on 06/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Joey helped me find the perfect car I was looking for. And they were able to work out a great deal for me. I will definitely be coming back in the future to buy another car.


Joey Esparza

5
Rosey Monsivais on 06/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Joey was of exceptional help. He was patient and answered all of our questions. He made us feel at home and got us a great deal!!!!


They were able to help me get a car!!

4.8
dnarvaez15 on 06/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This was the 1st time that I had the opportunity to buy a car. I want to thank Tony Levine for making me feel at home and comfortable. He was able to get me the deal I was looking for when other dealerships couldn't. This vehicle is a life changer for me and my family and we look forward to doing as much business with Tony. We will also recommend him to all my friends and family. Thanks again Ingram Park Mazda we appreciate everything!!! Sincerely, Narvaez


The best experience !

5
ChrisAmerson11 on 06/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the best experience I've had! You will definitely see me in couple years for my next purchase!! thank you very much IPAC!


Exceptional Customer Service

5
fsanto1ataol on 06/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchase 2 vehicles from Ingram Park Mazda and our salesman, Joey Esparza made the entire vehicle purchase so easy and painless. Joey really took the time to listen to our needs as well as our concerns, especially when buying 2 vehicles. Joey truly amazed me and I appreciate the exceptional customer service provided to my daughter and myself. A BIG THANK YOU JOEY!!!N. Aguirre


What a great experience!

4.8
Dbrieno on 06/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I honestly did not think I could get approved to get a newer vehicle as my 2004 Hyundai Sonata was ready to give up on me I knew I needed to trade into something better for the safety of myself and my family. My friend had recently purchased a new car for herself and she gave my information to her salesman, Joey Esparza who called me right away to see if there was anything he could do to help me out . I told him I had no money down and only my trade in. Needless to say, I was a bit nervous as my credit was pretty much shot due to my husband passing away a couple of years ago. Fast forward to a week later and I'm driving my new 2013 Nissan Rogue... I really didn't think I would qualify for that vehicle but Joey and finance team did a great job to get me qualified. I would definitely recommend this team and Mr. Joey Esparza to anybody who needs to get into a vehicle that is safe and reliable . Thank you so much Ingram Park Mazda!! You guys ROCK!


Great Experience!

5
angelica03 on 06/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I came to IPAC and left with more then what I expected. My experience was amazing I never heard the words "No I can not do that for you" which I expected to hear. I want to thank Joey Esparza for getting me into the car I wanted and love. I have a Mazda CX5 2014. I am the first owner of this vehicle and that in itself makes it so much more special to me. Thank you Joey Esparza and IPAC for making my experience wonderful.


Best experience ever!!!

5
RuthieZ on 06/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Upon arriving at IPAC Mazda, I was greeted by Joey Esparza. I was hesitant in going to a dealership as I was certain I wouldn't be approved. I didn't want to get my hopes up in case I was declined. Joey was very professional and assured me he would try his best to get me into a car that I loved. He didn't disappoint. He came through just as he said he would and the process was quick and pleasant. Within minutes, he let me know I was approved and he had me picking out a vehicle. I love my Sentra! It's exactly what I needed and wanted. Joey's great customer service didn't end upon me leaving with my car. He followed up several times after to make sure all was well and to ask if I'm enjoying my new car. Thank you, Joey and IPAC, for making my experience there very pleasant and the easiest ever.


Excellent Customer service,Best Dealership!

5
smile4brend on 06/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went in to trade my car and find a new one.Joey Esparza was an outstanding salesman. His manager Alfie Safa assisted me as well and he was excellent! They were both so helpful, Friendly, Fast, and made sure I was taken care of.I recommend all my friends and family to visit IPAC MAZDA!


the whole experience was great and I walk out with a new car

5
rgray.1956 on 06/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My salesperson Ben Espinoza was very helpful. Took the extra step to make sure a was happy with my car and financing. I also was treated very nice by all the people working there. It was great that I could also get insurance in house. Thank you IPAC Mazda for a wonderful experience after waiting so long to purchase a car. The wait was worth it.


Great Customer Service!

5
Vivarose1 on 06/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Joey was really helpful in helping me purchase my first car. My entire experience was easy and I left the dealership feeling happy and completely satisfied with my purchase. I love my car and will be going here again for my next vehicle.


A sure deal with a comfortable buying experience

5
Cassie85 on 06/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently visited Ipac Mazda with my mom is few days ago, it was a pleasure working with the staff and our car dealer Ben Espinosa. We had fast service and no problems getting into a new vehicle. Me and my mom got into vehicles'. They were able to approve us for a new 2015 mazda'3 and I got into a 2012 Mazda cx7. I recommend this dealership. If you have been denied at other dealerships, this place will help you to get approved TODAY!!


Great Service

5
Al Santiago on 03/14/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Easy going, detailed service, everyone went out of way to make my car buying perfect.


Great Service

4.3
Theresa on 03/14/2015

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

Austin was great! I would highly recommend him! He was very helpful and I would definitely go back. This is my second Mazda I have purchased from IPAC!


Go See Austin!

5
George on 03/11/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Austin was awesome, he was very professional and answered all my questions with no problems. He recommended me to a Mazda3 during my search and I really didn't think it was the car for me. But after Austin's explanation of the car's features and benefits I was compelled to buy! It's hard to believe that a salesmen's recommendation turned out to be the best car for me. I will absolutely recommend my friends and family to Ingram park, so long as half of the salesmen there are as easy to work with as Austin was.


great derive and facilities

5
Rebecca Macias on 03/09/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I give Austin Parker a 5 stars, great sales person, he made us feel welcome, very professional and was able to meet our needs, the service was excellent, I definitely recommend everyone to go see him in person.


Awesome service

5
Austin Parker on 03/07/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Austin always goes above and beyond to make sure we are happy and comfortable in our new mazda 3, we appreciate his hard work and will definitely be referring friends and family to him.


great experience....great customer service

5
James G on 03/05/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Mr. Josh Leal was very helping and made purchase go very smoothly. Would definitely recommend any friend/family looking into the big experience of purchasing a vehicle. Very content.


super good experience

5
Cristina V Gaitan on 02/28/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We had a very good experience with our sales men, Josh Leal answer all my questions and explain very detail all I needed to now, also the people from financing it was good, if I ever need another car I will came back and recommend Josh as a sales associate, He work with me on finding the perfect car for me and also he work with me on the price that I can afford, Thank you so much


great service

5
josh leal on 02/27/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

josh leal and frank lira great assistance true professionals


Great service

4
Mel Q on 02/20/2015

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Me and my family went looking for a new or used car, we really wanted a ford edge, and Austin Parker our sales person took us looking around the whole lot for one unfortunately we weren't able to find one that we liked, so he showed us two other vehicles and there features. Austin was very nice and gave us a lot of information about the cars we were looking at. When it came down to it, we were interested in the Chevy equinox, so he provided us with several deals until we came into un agreement. Our overall experience with Austin and ipac was a good one. They work with you financially, and with anything else that needs to be done to your new vehicle.


sales manager rude. Women beware

1.7
car buyer on 02/18/2015

Customer Service: 2.0 Buying Process: 1.0 Overall Facilities: 2.0

Sales representative was very nice and courteous. However, when the sales manager, from Indiana, came to talk about negotiating the price of car he was very rude. He would not give me a solid price of the used car because I refused to sign a paper until I got a starting price. He began to get rude and talked down to me. This is when I stood up to leave. Then he began to make fun of car I was trading in. I'm sure he wouldn't have talked to a man that way.


my experience

4.3
the graciano's on 02/16/2015

Customer Service: 5.0 Buying Process: 3.0 Overall Facilities: 5.0

Had a great experience here. At first they came out with a high amount for payments after saying I couldn't do it they worked to give us the pay off for a trade in a lower Apr and a military discount. By the end we got the payments we were satisfied with and the car we wanted! Josh leal did a great job as a salesman. He did not force any info or buying on us which was nice.


VERY DISAPPOINTED

2.3
Cleo on 01/29/2015

Customer Service: 3.0 Buying Process: 2.0 Overall Facilities: 2.0

Did not have a pleasant experience at this dealership. After dealing with the sales manager, who was not at all interested that you stopped by for a new car, everything just kept going wrong. Upon arriving home with my new vehicle, I start looking for the owner's manual. None to be found. Looked for the second set of keys, no where in sight. Looked for the wheel lock key, it was MIA. Called them, and was told that they give these items at a later date. That they first have to look for them. These items are removed from the car and placed somewhere and forgotten to be given to you until you call and ask for them.Had to go back four times for what should have given to me on day one. The last was to return the wheel lock key because it wasn't the key for my car.Then I was made to feel guilty for complaining about all these oversights. A very disorganized, irresponsible dealership.Get your act together and communicate better amongst yourselves so you can better service a customer. Unfortunately, I WOULD NOT RECOMMEND THIS DEALERSHIP. DON'T GIVE YOURSELF AN UNNECESSARY HEADACHE.


Good car buying experience

5
SA native on 05/03/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

short and sweet, here's my experience. I didn't have any negative people, bad or misleading paperwork. My only complaint is the amount of time i spent there. (well, it was a saturday morning but my impatience kept mounting - car buying parents, plz leave your kids at home if at all possible.) I had already picked the car i wanted, went thru all the numbers til i was okay with the deal and then waited for the finance manager to do the final paperwork. I had Karl and he was very pleasant and professional. I had him run thru the numbers several times re: extended warranty and finally based on the mileage of my old trade in i decided not to get the extended warranty. His only comment was to say are you sure and after i said i was sure, we moved forward with all the paperwork. He answered several other questions i had about GAP insurance and finally i wrapped up and drove my new car home. The people who i dealt with were great considering how crowded it was - so I don't hesitate telling you to see Joey Esparza, Gary Wiley and Karl. I can only speak of my experience - every one of these guys treated me right and i would buy there again. (probably just not on a saturday :)


As car dealerships go - fairly good experience

4
sa native on 04/21/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 3.0

Was upside down in my current vehicle - but wanted to reduce my monthly payment and get a car with better gas mileage. Time consuming but with the internet's mgr's help and his excellent salesman Joey Esparza it was easier then i thought it would be. Numbers and different vehicles. . . .back and forth. . . . .anyway, finally got to a point where i was ready to see the finance mngr. Stephen was a great help, especially when he got a better loan rate to help lower my payment a little more. Seems to me that buying a car is sometimes more frustrating then buying a house. I have to say that they hung in there with me going back and forth - finally found the car that made the numbers workable - now i'm the proud owner of a new mazda3. If the dealership would build them a new building - ah, on second thought - no - don't want their car prices going up.


I received my income tax, and was able to return to the...

5
AimieMendoza on 02/17/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I received my income tax, and was able to return to the dealership and give my down payment. The van I was originally interested in was sold and Driss, my sales rep, kept in consideration that I need enough space for my handicapped son. He found me another Dodge Grand Caravan that was even better and had more options. I was so excited. I could not believe it. I do not have any credit and my husband's credit was not up to par as well, but with Driss and JC working together they managed to find me a bank who would finance me with the payments I wanted and the money down I had to give. I can honestly say it took some time to find a bank to approve me. The deal was being worked on for about three days. However, I was never left in the dark Driss kept in contact with me and always let me know what was going on. I truly do appreciate that. At one point we thought we were going to sign our contract and took the bus in 30 degree weather to the dealership. Due to some mishaps on our part we could not complete our deal and Driss, our sales rep, gave us a ride home. We absolutely appreciated that as well. Once JC and Driss were confident that we could complete the deal, Driss took into consideration how cold it was outside again and picked up me, my husband, and my two children from our house to the dealership. We signed the contracts and drove home with a new vehicle. Really great experience, thank you JC and Driss.


Mr. Alberto Gongora was very professional, pleasant and...

4.6
vcoronado70 on 02/07/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Mr. Alberto Gongora was very professional, pleasant and helpful. He made sure I had the vehicle I wanted. The entire Mazda staff are very friendly.


Our salesman, Ben, was very helpful with suggestions and...

5
aarong13 on 02/03/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our salesman, Ben, was very helpful with suggestions and patience as we looked at several cars before making a decision. They were able to get us a better rate than the pre-approval we came in with. Very good experience. They have been very helpful and courteous when coming in for scheduled service, we will definitely be back the next time we are looking for a car.


Ben was awesome in helping us find a vehicle.very...

4.6
pgulley on 02/03/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Ben was awesome in helping us find a vehicle.very informative and kind. Me and my family are happy with the experience and will defiantly be back.


I went to this dealership and met with Ben. He was...

3.6
kermit441 on 02/02/2014

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 3.0

I went to this dealership and met with Ben. He was wonderful trying hard to get what I needed and wanted in a new vehicle. The harshest part was we were there for over five hours. Dealing with the finance people was ridiculous. Ask to see the invoice and they will dodge you and you will never see it. The good thing is that I did my homework and walked out with what I was comfortable with. I would definitely recommend working with Ben as a sales person he is great but beware of the finance people, they are ready to screw you!


I dreaded going looking for a new car but Ben helped make...

5
Badame on 02/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I dreaded going looking for a new car but Ben helped make the purchase experience pleasant. He listened to what I wanted in a car and kept looking until I was happy with something he found. He made sure I test drove the vehicle before considering purchasing. Once the sale was complete he made sure I understood the basics of where everything was in my new car. He even set up the Bluetooth for me. I would totally recommend this dealership and Ben to anyone looking for a new or used vehicle.


I went in just wanting to look at vehicles. I was...

4.6
Flouracious on 01/27/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I went in just wanting to look at vehicles. I was immediately approached by a salesman (Driss) who I must admit I was somewhat rude to. He did not give any reaction to my rudeness and was very polite and interested in helping me find a car that was suitable for my needs. He was very convincing in getting me to go into the office to see what my qualification for a vehicle would be. I will admit he tried his best and offered me very good deals and within my price range. Unfortunately I was not ready to purchase, but I will most definitely be going back in a month or so when I am ready. I will also be giving Driss referrals to my friends and family who will be looking to purchase a vehicle in the near future. I often refer to car salesmen as wolves waiting for their prey, but Driss definitely changed my perspective of that. Sorry, just being honest.


I have always dreaded buying a new car and dealing with...

5
kjfur on 01/10/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have always dreaded buying a new car and dealing with pushy sales reps. But Amy and Melvin made my experience a pleasant one and hassle free. I love my new car. Thank you!


The car buying process is stressful, IPAC Mazda helped to...

5
rosario_lopez on 01/07/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The car buying process is stressful, IPAC Mazda helped to alleviate some of that with excellent service and assistance. They even helped with better financing.


I could not wait to purchase a new car! I knew exactly...

5
Randanicole on 01/02/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I could not wait to purchase a new car! I knew exactly what I wanted. I provided the description of the car I wanted and the staff were ready. They brought me the car for a test drive and within that very short amount of time I was sold! Everyone was extremely attentive, nice, respectful and a pleasure to work with. I was comfortable and more than pleased with my experience and purchase of my new car. I have shared my experience with friends and family and have encouraged all to go to IPAC Mazda for their next purchase.


I like the friendly greeting I receive when I go to this...

5
dcbrobst on 11/17/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I like the friendly greeting I receive when I go to this dealership from all the staff. Amy was very nice and when she was already involved with another customer she quickly introduced me to Anthony. Anthony did a great job answering my questions about the Mazda 5s. I appreciated Anthonys patience and his no pressure service. He answered my questions on Mazda models and sale incentives during my test drive. I found the final purchasing process stress free with the help of Anthony and sales manager, Mustafa. Mustafa shared Mazdas incentives and we arrived at a mutual sales price. My wife and I are enjoying the "ride" of our new Mazda 5! Thanks again for your combined service and help. I will recommend IPAC to my friends.Thanks,Dave Brobst


Horrible service. Ever since I have purchased my vehicle...

1
Josht2589 on 11/12/2013

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Horrible service. Ever since I have purchased my vehicle I have been having problems. The service advisors are rude and lie. Have taken my vehicle in about 4 times in the last month and a half. First it was for a jerking problem on my jeep. They gave it back to me and told me they couldn't feel what I was talking about. So I took it and not even a mile down the road I felt the jerking. I ended up fixing it myself, turned out to be a misfire, something "technicians" should have been easily able to diagnose and fix. Now, I am currently having a problem with my heater not working as well as an overheating issue. I scheduled an appointment to have it looked at. When I got there and told Daniel, one of the service advisors, about the issues I was having (and physically showing him) I was told they may not be able to even look at my vehicle that day, but I could wait if I wanted to, as I would not be getting a loaner car because they are only for Mazda owners. I explanied to him the heater issue was something that was supposed be fixed when i had first purchased the vehicle and that I had recieved a loaner car when they were first fixing the problem (it was never fixed). He rudely told me he didn't know why they would have given me one and that I was not going to get another one. Later, he told me I would not even be able to get a rental car thru my warranty as they would not be able to diagnose it and the warranty would not cover it until that was done. He told me I could take my vehicle home and bring it back early one day so they would have a full day to diagnose it. So two days later, on Saturday, I had my wife drop off the vehicle (I was working) as soon as they opened. I recieved a call from Ernest, another service advisor around 430 pm saying that they could not find anything wrong with it,as far as the overheating, even though me and my wife both showed them it was overheating while it was overheating. So, then what he (ernest) told us is that we could leave it there for the weekend and they'd check it monday or, I could take it and bring it back monday or tuesday. He also said, he would give me a loaner car until it got diagnosed and the warranty approved a rental car for me. My wife took it in tuesday (today) morning, less than an hour after they opened as he said they'd have a loaner car to give me on tuesday, he wasn't to sure if they'd have one monday. Surprise, no loaner car. He said they would have one this evening. So they offered my wife a ride home. They then got in MY VEHICLE (the one they said they wouldn't recommend me driving) and dropped my wife off ar home. I waited for a call. Nothing. Called the service dept. twice to try to get a hold of ernest. He did not answer, I left a message. I called again and got ahold of Daniel. He then informed me that ernest was gone for the day. Awesome right? I told him what ernest told me about the loaner car. He quickly assured me I would NOT be recieving a loaner car from him. He then put me on hold as he called ernest. He told me that ernest said I wasnt getting a loaner car until the warranty approved it. Which I'm guessing, would be a rental car, that I would have to pay for first then wait to have it credited back to me. I told him what ernest had initially told me and his response was, "okay.". I could see it was going no where, so i told him to have ernest call me in the morning. So here I am with no car and no diagnosis after having the car there for 3 days. I would not recommend doing any business with the IPAC Mazda department. I cannot speak for the other IPAC dealers, but I'm certain I will not be purchasing a vehicle there ever again. They are liars and could care less about your business or you.


The gentlemen that work at IPAC Mazda are really AWESOME!...

5
tlenzo on 11/12/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The gentlemen that work at IPAC Mazda are really AWESOME! Very helpful and accommodating and wanted me to find the perfect vehicle and price for me. I love Mazda and that is why I have come back to this location for a second vehicle.


The staff were friendly and helped me find a deal on a...

5
rjs792 on 10/05/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The staff were friendly and helped me find a deal on a car I wanted. I came in looking for a used car, but all the used sky active mazda 3 cars were either sold already or no automatic transmission. So I decided to go with a new car.


Joel LISTENED to our needs. He was very helpful in...

4.8
JohnnyAngel97 on 07/23/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Joel LISTENED to our needs. He was very helpful in choosing the right vehicle for us. He made buying a car enjoyable! We were very comfortable working with him and Adam.


Recent CX-5 Purchase

5
Robert on 06/03/2013

Customer Service: 5.0 Buying Process: 5.0

I recently purchased a 2014 Mazda CX-5. Every person that I did business with treated me as a knowledgeable customer. What impressed me the most is the respect and genuine professionalism that the employees afforded their colleagues. I will definitely go back to look for another Mazda in the future.


Great Help and Friendly

3.7
Ed on 05/17/2013

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 3.0

Klarissa was great ! She ended up passing me off to a gentleman named Andrew and he was great as well. Didn't end up getting what I wanted for my trade in but felt like the manager etc was trying to work with me so no big deal. Got a decent price on a CX5 and the financing they lined me up with was better than what I had lined up with USAA prior to entering the store. Overall a good experience and will continue to do biz with them.


Excellent Job

5
Estella Monsivais on 05/17/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Manny was wonderful. He took care of me.. Had the car ready when I got there and the whole experience was great.


Wonderful Service!

5
Kenneth Dillon on 05/17/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Manny is your guy!! I found the vehicle, I wanted and got in and out of finance. Highly Recommended!!!


Excellent Service All Around

5
Sami Nasar on 05/17/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Manny & Ghazi were so helpful and honest in answering all of our question. Very knowledgeable in their products. We like IPAC Mazda so much we bought our last 2 cars from there and plan on going back for our future needs!


Ask for Klarissa in internet sales!!!

4.7
LRendon on 05/14/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Klarissa, the internet sales manager, is beyond exceptional! I called into the dealership looking for a used vehicle. Told her what i was looking for and she came back with several selections that i could choose from. I made an appointment, test drove each selection with Ben, who was just as wonderful. I found the perfect car and was i was immediately taken to finance. I drove off the lot in a couple of hours! I am completely satisfied and loving my new car!!! Thanks Klarissa!


Brandon was very knowlegeable about the cars...

4.5
suebee1 on 03/10/2013

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Overall Experience: 5.0

Brandon was very knowlegeable about the cars features...we purchased a CX-5 Grand Touring...Brandon went over several times all the features this car has...We were very pleased with him and his associates..


Terrible service

1.3
Former customer on 03/09/2013

Customer Service: 1.0 Quality Of Repair: 1.0 Overall Facilities: 2.0

2 hours for a simple oil change, and thats with an appointment! We bought the car there. They should be honest that their "appointments" don't mean anything. Stay away from this place at all costs!


This was the first time I have ever purchased a vehicle...

5
gman2no on 02/10/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the first time I have ever purchased a vehicle and deal feel that I was taken to the cleaners. Ultra friendly staff with top notch service. Brandon Livingston is by far the most professional salesman I have ever worked with he said be commend for his work ethic.


Great experiance

5
Jesse Meese on 02/05/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had a great experience with Manny. He did everything he could to get me into my new mazda 6. He also made sure I was taken care of for my service appointments and everything I would recommend him to anyone.


These guys were amazing!!! They helped me so much. I...

5
lorrieespinoza on 01/28/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

These guys were amazing!!! They helped me so much. I called Manny the day before and set up an appointment. They had exactly what i wanted waiting for me. I would recommend them to everyone.


I've just had the easiest, most amazing experience...

5
mrs. mac on 12/22/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've just had the easiest, most amazing experience working with a dealership. I recently leased a Mazda3 from Ingram Park Mazda and everything started well and ended well. Never once did I have the feeling that I was being pushed, guided or rushed into a decision.Amy Erickson, Internet Sales Manager, has a friendly low-key manner that transfers to the whole organization. When I walked into the place there was no undercurrent of rush or tenseness.Brandon Livingston, Sales Consultant, was easy to talk to and together we found a great car at a price felt was very fair.


Brandon was great to work with and very knowledgable...

4.5
Bassetlover on 11/30/2012

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Brandon was great to work with and very knowledgable about the car. Dont care for general managers or finance, but it seems to be a necessary evil to purchase a great car! Kudos to Brandon!!!


My experience with both Robert Reyes and Austin Parker...

5
Alyssa O.Ramirez on 11/27/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience with both Robert Reyes and Austin Parker were excellent. Robert Reyes made sure all was well the entire time I was at the dealership and also the times I re visited. Austin Parker was very courteous and answered all my questions and made sure I was getting everything I wanted in the vehicle I was looking for. They both made the process smooth, enjoyable, and in a timely manner. The process was very efficient; not stressful or 'an all day' process at all. Robert and Austin were both very knowledgeable and helpful in all aspects. I have already recommended people who are in the market for a car their way. I love my new car & love the service I received while getting it.


$41,593

Mileage: 17962

Color: Other

Transmission: 8-speed Automatic

Body Style: SUV

City: San Antonio, TX

Engine Type: 293 hp 3.6L V6

$24,293

Mileage: 50516

Color: Other

Transmission: 6-speed Automatic

Body Style: SUV

City: San Antonio, TX

Engine Type: 187 hp 2.5L I4

$40,991

Mileage: 42229

Color: Other

Transmission: 8-speed Automatic

Body Style: SUV

City: San Antonio, TX

Engine Type: 360 hp 5.7L V8

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