Ingersoll Auto of Pawling

Worst dealer ever

I have to accept that they are very nice and polite with the costumers but at the end what's more important is the way how they do business. We've been agreed on the price and conditions on me buying a pre owned vehicle, left a security deposit as well, supposed to end the transaction in a couple of weeks, but guess what-they sold it a week before our terms. I already made my plans on having that car instead i had to leave my working days and spend time and money on a new research. The deposit?- yes they were kind enough to send it back to me after keeping it for over a week on their account. A suggestion to everyone who goes there: don't get to excited of their kindness, many surprises may happen after that. Be aware of mng Jimmy and salesman Leen.

Worst dealership ever

I have to accept that they are very nice and polite with the costumers but at the end what's more important is the way how they do business. We've been agreed on the price and conditions on me buying a pre owned vehicle, left a security deposit as well, supposed to end the transaction in a couple of weeks, but guess what-they sold it a week before our terms. I already made my plans on having that car instead i had to leave my working days and spend time and money on a new research. The deposit?- yes they were kind enough to send it back to me after keeping it for over a week on their account. A suggestion to everyone who goes there: don't get to excited of their kindness, many surprises may happen after that. Be aware of mng Jimmy and salesman Leen.

Top notch service

The sales staff couldn't have made my shopping experience easier. They kept me updated every step of the way and Libby was super knowledgeable with the features and was great showing me how the in truck tech works. Most importantly they located the truck I wanted. I can't thank Torrey and Libby enough.When you can walk into the dealer and not feel nervous talking to the sales staff and feel like you spoke with a friend that is a win in my book.Thank you so much,JoeThey came through every step of the way.

New ATS purchase just great.

What a nice experience. I came in at 4:30 p.m. on a Saturday afternoon and drove out of the dealership with a new car at 6:30 p.m. I was amazed with their professionalism, their teamwork approach to getting the deal done, and the ease at which is was accomplished. I would highly recommend this dealership to others.

outsanding service all around

Nick Bakavalus is the man to see for your buying or leasing !

Best Dealership I have ever dealt with.

I have bought a lot of cars in my lifetime from dealers and I must say that Ingersoll is by far the best I have ever dealt with for buying and service.

Not looking to settle

I went to ingersoll of Pawling looking to by a new Camaro after taking a car for a test drive I sat down with Jim and I explained what I was looking for, now they didn't have the car I was looking for but told me they located a few and said they could have 1 in a few days at which point they requested a $1000 deposit which I had no problem doing. The following day I was called by a manager saying they couldn't get the car I wanted cause 1 of the cars was sold and the other was being used as a demo again not a problem I can understand that but then the sales manager keeps pushing me to other options and colors that I didn't really want. After getting off the phone I went on autotrader and punched in what I was looking for and it came up immediately the following day I contacted the salesman Jim and explained to him I found the car at another dealer and I was going with them instead and I asked for my $1000 deposit check at which point I was told was already deposited????? Hang on let me get this straight you took the check and put it in your bank without having the car enroute to your dealership and not even sure if you can even get me the car? I explained to Jim how I found the car and the first thing he says is well we knew it was at that other dealer but they wouldn't release it to us so we didn't tell you, so let me get this straight I was very specific on how I wanted the car and this was the only one available that fit my description and rather than say there is 1 out there but we can't get it they blatantly said they can't find 1. Now I get a dealer wants to make the sale I'm not stupid but if they had said to me if you really want this specific car it's at this other dealer but we would rather you buy something from here I would have had so much respect for them that I would have definitely given them another shot down the road but now I will never step foot in this dealership again!! Not to mention at the time of this post it has been 6 days and I still haven't received my deposit back yet cause I need to wait 7-10 days for the check to clear but they didn't need to wait to deposit it before having a car for me?? Sounds a bit ironic!Thanks Craig G

Best buying experience!

Starting with our sales consultant was the most pleasant and informative sales person that I have ever dealt with. He described ever feature of the vehicle that I was looking at and was very eager to help us find the right model with the options we wanted. Then the manager worked out a deal that I couldn't pass by. Excellent service by the team at Ingersoll.

173 thumbs up

Dominick Izzo was phenomenal. From the moment I got out of my car he was right there and took me through everything. Truly great experience because of his caring and knowledge for what I was looking for

Best experience ever buying a car

I would like to say most importantly that our sales consultant, Dominick E. Rizzo, was extremely welcoming and helped us right away. We went in knowing what car we were interested in, the Chevy Trax, and he was completely helpful. He showed us the car, showed the main features and we went on a test drive. Afterwards he showed the costs of leasing versus buying and in the end I drove away with my new Chevy Trax. Dominick made it a very pleasant experience and I completely appreciated him not being pushy at all, which is my biggest annoyance. He answered questions, showed us everything we needed to know, and was so pleasant. Yes, I will recommend Ingersoll of Pawling to everyone I know. Thank you.

Excellent service and reasonable pricing

Billy the service guy at desk and Mr Marino the mgr worked together to get my car the immediate attention it needed and did an outstanding job overall.

Couldn't believe it!!!

Third very happy family member to purchase a new truck from Ingersoll of Pawling in the past year. Salesman Dominick was terrific. We began our search looking for a used vehicle and once we sat down and reviewed our current situation, determined our options, and what was affordable, he was able to get us into a "new" SIlverado. Could not be happier. Thanks

The Dealership and Staff

On April 22, 2016 I bought a Cadillac from Ingersoll Autol of Pawling with the help of Frank Paolicelli. He answered all of my questions and concerns, went over everything in detail, help me return a car rental in Brewster and even offered to walk my dog while I waited to sign paperwork. This is truly the best experience I had with all the dealerships I purchased cars from which also includes Mercedes and Porsche's. I'd be coming back up from Fl. to purchase another car from them shortly. Thank you Frank and all the staff of Ingersoll Auto of Pawling.

Overall experience

I have been dealing with Pete M. and his service team for over 12 years. My trust in their judgment on my service items over the years, I never had to question. I buy and service my vehicles with them. I consider everyone there as a friend, in both service and sales. I recommend to both family and friends.

Fantastic

Everyone was great. Dom, Ryan, and Steve were very easy to work with and I would recommend everyone I know to them. Great dealership to buy a car from

GOOD Customer Service does still exist in America!

I have been totally satisfied and impressed with the professional way I am treated every time at your dealership. Your dealership is spotless and a very comfortable waiting area. Everyone I ever met or have interacted with are real professionals and treat me like I am their best customer. Everyone is such a pleasure to deal with. Even the cleaning employees treated me like I am personally paying their salaries. So far Ingersoll of Pawling is the best dealership I have every bought a car from and I have purchased at least a dozen in my lifetime so far. I never imagined that I would ever find a dealership that treats me like Ingersoll does! Thank you for proving that GOOD Customer Service does still exist in America!

Service is terrific

Maintenance and repairs are a necessity so, it's a pleasure going through the process at Ingersoll Auto of Pawling. The employees are courteous and the waiting area is comfortable (especially for those times you need to wait while they service your vehicle).

regular maintain check up and oil and filter chang

This is the best dealership I have had contact with in 40 plus years of buying new and used vehicles.

Great Time!

My service adviser Billy O. and my service tech Tommy R. were in every way outstanding! I was having trouble with a check engine light,in my 2010 Silverado, I asked Billy about it. He took his time asked a few questions and sent my truck to the mechanic. In a little while he came back to me told me in detail what he thought was wrong, explained it to me so I could understand what my options were. He's no pressure style made me comfortable and I agreed to let him take the job. During the repair my Tech Tommy found that I also needed some brake work done right away. Knowing Tommy like I do and trust both him and Billy I told them to do the work right away.I want to thank Pete Marino, Tommy and Billy for a great experience.

Awesome experience!

Always a pleasant buying experience at Ingersoll. Libby went above and beyond to find exactly what I wanted and stayed an hour after closing to make sure I was comfortable with the features of my new Silverado. Thank you!

graat service frendly people

excellent people at service department very informative

Fantastic dealership and customer service.

We are always happy with all aspects of the service department. and Very Happy with the overall experience of this dealership.

2016 Chevy Malibu Limited

Libby took extra time to make sure I was comfortable with all the features of my new Malibu. A very pleasant and fun buying experience. Thank you!

New vehicle purchase

My wife and I couldn't be happier with the service we received from the dealership. Torrey and Dylan went way above what one would normally expect when shopping for a new vehicle. It was very much appreciated and we will definitely be returning for all our future purchases.

Always the best in customer service and reliable.

Is it so reassuring to know that the dealership is so reliable in customer service and repair service/

Dreams come true!

They were awesome! I've always wanted to drive around in a Cadillac CTS, they made a deal I just could not refuse, they did it! I will definitely be a returning customer! Thank you Frank & Stephen; you guys are awesome!

overall tire rotation and oil and filter change.

I am always very happy and comfortable with the service that is done and the staff is great.

New truck purchase

The only reason why I came to buy my truck here, was my relationship with Pete M. and his team. I called ahead to talk with Pete, and I explained that I wanted to come in that morning, and wanted to buy a truck. I didn't want the run around, so he suggested that I stop to see him first. This way he could make the connections I was looking for. Pete introduced me to Torrey, who took over and started to show me the High Country. Torrey then introduced me to Libby to help me better understand the trucks. Libby by far knows here trucks and how every item works, I was not able to stump her. I meet with many sales assistants in my time, and Libby stands out. Thanks to Libby and Torrey, I did the deal within hours, and now enjoy my new truck. Of course my servicing will be handle by Pete, Rob, John, and Bill.

Best buying experience!

I had been looking for a particular vehicle for a couple months and had visited many dealerships with no results. Ingersoll of Pawling posted a vehicle online with no pictures but described exactly what I had been looking for. Within 10 minutes of sending an email I heard back from Nellie that they had just got the vehicle in and she would be happy to take some pictures to send me since the "professional" pictures wouldn't be ready in for a couple days. Within and hour of my first email I had received 12 pictures of the vehicle. I decided to make the 75 minute drive from CT the next day. Nellie had set up an appointment with a sales associate Frank Paolicelli. He took the time to explain all of the features of the vehicle and took us for a test drive. Franks 29 years in the business showed and he was a pleasure to speak with. No pressure or being rushed through. Next I met with the sales Manager Ryan Goldstein and he put their best deal on the table and within an hour of visiting we had a deal! The pickup was just as smooth, the finance director had me in and out with 30 minutes and was off to my new vehicle with Frank to go over anything and make sure everything was setup. Frank gathered the sales team to come out and congratulate me on my purchase and I was on my way.Everyone one was extremely professional and courteous and it was the most pleasurable buying experience I've had. Thanks again Ingersoll of Pawling (Nellie, Frank and Ryan)! Great job! JoeBristol, CT

Great service department

The service team, and department experience, by far is top notch. I have a high mileage Chevy Avalanche, and it needed engine work. They not only gave me 1 option, but 3 to think about. They explained the differences, and costs, so I could understand better. They came in on time and at price quoted. When I plan to upgrade in the future, it will be with this dealership. I thank Pete and his team for getting me back on the road.

Winning Team

- I was having custom rims installed on my vehicle for this visit and have unfortunately had to make a few visits back to the dealership for different issues on my vehicle - Service staff is and has been extremely courteous and professional all of my visits - Management staff has been extremely professional and courteous with great follow up on my issues - I my most recent visit it was taking a while to install my rims- the owner lent me his Camero so that I could go get lunch, which I greatly appreciated. - I have purchased several cars over the last 15+ years and have dealt with a variety of dealerships. Ingersoll of Pawling definitely has a winning team of employees which is a formula for success. I will definitely recommend to my friends and co-workers and it is definitely worth the drive!

Excellent experience.

Family, friends, and I have been dealing with this GM dealership for more than 30 years and with it`s different owners. I have had a very positive experience from receptionist to salesman (Nick B.) to service department at Ingersoll when leasing my 2015 Silverado. The Silverado is much more than I expected.

Great Dealership

The women who sit at the front desk are great they greet you with a smile and make you feel welcome right from the moment you walk threw the door they interduced me and my husband to Nick are salesmen at Ingersoll of Pawling who was a great help in finding me the right new car for me then interduced us to Torrey and Steve who were also very nice and helpful I would recommend this dealership to anyone

Great dealership.

Great dealership. Everyone pleasant and willing to help you. Nick was great and made buying process easy with no stress. John in service also great and made that Process easy and stress free. Very friendly and courtous place from owner And family on down.

Team Ingersoll

Nick was outstanding at helping meet our family's needs and reviewing elements of the Traverse. Ryan worked hard to make sure we could reach an agreement for the car and was very helpful / patient throughout. Steve did a great job reviewing the finance part and answering all the questions I had. Thanks everyone!

Great dealership for leasing or buying a vehicle

Everyone at Ingersoll was great to deal with. This is the fourth vehicle since Dec. 2013 that my family has either purchased or leased.

GREAT NEW CAR EXPERIENCE

Nick, without a doubt gave us the MOST thorough detailed description of a new car and features that we have ever received. Ryan worked hard to make the deal work for all of us. Great new car buying experience

2014 LT Cruze

I just purchased a new 2014 Cruze LT from Ingersoll of Pawling. The sales person Dominic, the finance person Steve and the GM Steve were absolutely fantastic. After choosing and signing everything I changed my mine and asked if it was possible to move from a base model Cruze to a LT model Cruze. Dominic and Steve had no problem in making the change and they were able to get me the same color car. Thank you all

Great place, all around.

Hello. I can only say that it was one of the best service experiences I had at any dealership I've dealt with. John was great through the whole transaction. If he is an indication of the way sales and service will be all the time, I will be buying my next vehicle there. Again, John was great, can't say enough.

We visited many dealerships trying to find the car a...

We visited many dealerships trying to find the car a wanted. The other dealership pushed cars i didn't want or could not afford. M&S of Pawling listened. They did not call me with cars i didn't want or try high pressured sales tactics. M&S of Pawling is the Best Dealership!! Jeff Townson is amazing!