Infiniti of South Atlanta

4.7
Overall Rating

Customer Service: 4.7 Buying Process: 4.8 Quality Of Repair: 4.6 Overall Facilities: 4.9 Quality Of Work: 4.6 Friendliness: 4.8 Pricing: 4.5 Overall Experience: 4.7


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My buying experence

5
Vernon Thorpe II on 10/28/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My experience overall would be rated a 10 two times that's 20 . When a dealership has an outstanding salesman such as Andre Goolsby ! there can only be an exceptionally satisfying car buying experience . For this reason alone Infiniti South will be the place for all my car buying.VERNON THORPE


Superb Service

5
Jim on 09/18/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We're the proud owners of a new QX60 which is our second Infiniti from this dealership. When we needed to replace our family SUV this week it was hard to think of going anywhere else due to the quality of service we have experienced over the years with Carson and the rest of the service staff for our car. Vernon, Ken and Amber were fantastic throughout the process of buying our vehicle. They made the process enjoyable. Thanks again!!


Beverly

5
Beverly McMillion on 09/17/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent customer service. I am a repeat customer. I would highly recommend this dealership to anyone looking to purchase an Infiniti.


Buying process

5
Susan Buchanan on 09/17/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Amber was great!!! Professional and efficient. She also had a great personality and warm welcoming.


Be very careful about used car quality and what your told...

2
Honestly?? on 09/04/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 1.0

I purchased a used 2008 Infiniti FX35 several years ago. Was told by my salesman that it was a trade in for a larger vehicle and was in excellent condition. Was told it was properly maintained and in no accidents. Within the last 2 years, several spots on the car have had the clear coat peeling away slowly but surely. Took it into the Jacksonville, FL infinity dealer to help determine what was wrong. The Florida dealer told me the car appeared to have been in an accident and the paint job had a very sub par paint applied. The clear coat was not properly mixed. They sent me to a third party paint specialist they use to handle most of the paint repairs they encounter. At this shop, the technician stated the car was obviously in an accident. The front wrap around bumper was not even original equipment. The rear drivers side quarter panel wasn't even replaced, but instead "Borneo" was used to hide the damage and it had cracked. It's always a risk to buy a used car, but one should be able to get the whole truth from a top rated luxury car dealership.


Great buying experience!!!!

4.7
Chris on 09/02/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Infiniti of South Atlanta exhibited great customer service and great pricing while I was searching for the right vehicle for my family and I. I worked with John Marc who was extremely professional and he was knowledgable about each model. John Marc kept my wife and I relaxed through the entire process. Infiniti of South Atlanta provided a great non-pressured buying process. I highly recommend this dealership if you are in the market for a vehicle and I would definitely ask for John Marc!


What a 1st class dealership. Anthony Is awesome.

5
Tachia Pope on 09/02/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I would highly recommend going to Infiniti of South Atlanta. The whole process was awesome. Anthony was a pleasure to work with.


Completely satisfied

5
Terrylee on 08/29/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Never been more satisfied buying a car. Anthony was a very knowledgeable and extremely polite salesman. No pressure and explained everything in detail which made the purchase easier. Not to mention staying very late to ensure we were taken care of. Would highly recommend Infiniti if south Atlanta


Superior Customer Service

4.7
TW on 08/29/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Purchasing a car from Infinity South was an excellent experience! Their superior customer service exceeded my expectations by far. Gary Dennis was my sales associate and he awesome! Gary was professional, knowledgeable and very patient with me! I never felt rushed or annoyed! Thank you Gary Dennis and Lakisha Johnson for restoring my faith in the car buying process, it was seamless!


Excellent experience with Amber Romero

4.2
Rick on 08/17/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

We had an excellent experience with Amber Romero, she was very professional and extremely knowledgeable about the M37 we purchased. From the test drive to the moment we drove off the lot Ms. Romero worked diligently to ensure that we understood the details of the buying process and made sure we were satisfied with our purchase. We love our new car!!! Again we had a Great experience with Amber Romero at Infiniti of South Atlanta, We will definitely tell all of our friends and family to come visit Amber.


VERY PLEASED!!!

5
LadyT on 08/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the BEST car buying experience that I've ever had! My salesman Marvin Allen was very professional and provided me with exceptional customer service!! The finance manager was also very polite and courteous (I believe his name was Vernon)! Great experience, I will definitely tell all of my friends and family to come visit Marvin at Infiniti Of South Atlanta.I LOVE MY NEW CAR!!!


Pissed.

1
leake on 08/01/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Overall Experience: 1.0

This is the worst place to buy and get service. Our QX56 that was bought has been through thousands of dollars of repairs, that had to be reimbursed because of crappy work. Now THEIR battery that is no good has gone out on the truck. Can't drive the truck but in order for it to be replaced UNDER WARRENTY they expect me to drive the truck there to have it replaced. The xxxx truck doesn't move! Not only that the next stupid suggestion was for us to have it towed at our expense to have the battery replaced. Screw Infiniti of South Atlanta, I'm getting rid of this truck and would NEVER take an Infiniti again even if it were free. Thanks for nothing.


Blessed Buying Experience

5
LadyPeace on 07/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I remember my first car buying experience, it left me feeling weary of all car sales dealers. I can say that thanks to Andre Goolsby my faith has been re-newed. He was so helpful, informative, professional, innovative and did everything to help me get the car of my dreams. The customers service was awesome! I was having my new car tinted and it ran pass the time that I needed my car for work. Andre offered to drive and pick me up from work. When the car was ready, while I was at work, he coordinated with my husband to get my car home safe and sound. He made it a sweatless experience. Talk about great Customer Service! before, during and after buying my wonderful Infiniti. Yeah!!!


Awesome experience

5
Slcalhoun on 07/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My car buying experience was made unforgettable by Andre Goolsby. He rendered professionalism, awesome customer service, and made sure that I was completely satisfied with my purchase. I would most definitely recommend Mr. Goolsby for your next Infiniti purchase!


Treated like family!

5
Beverly Brisendine on 06/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our experience with Andre Goolsby was wonderful! He was so personable and attentive to us in every way. We felt like he became a member of our family. He was also very professional and answered all of our questions. I would recommend him to anyone looking for an Infiniti. David Lass and Lakisha Johnson were also very professional and personable.. We had a great experience with Infiniti of South Atlanta!


Unprofessional Liars

1.4
bcgrand on 06/24/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 1.0

I dont know where to begin expressing my disgust with Infiniti of South Atlanta. Upon arriving at this dealership, I waited over 20 minutes as I was walked past and ignored by numerous associates. No one even bothered to speak to me or my 7 year old daughter. Finally Amber came to greet me, and she was very polite and helpful throughout the entire process, but aside from Amber every aspect of Infiniti of South Atlanta was sorry.Not only was I ignored by associates including the manager, but it took them 5 hours to sell me a car even though I came in the door with a cashiers check. They knew before I arrived I had my own money, but still could not complete this transaction quickly. Even worse, after SEARCHING for the exact car I wanted, I drove 9 hours from St. Louis to purchase. But after I signed on the dotted line is when things got horribly worse.During the test drive I noticed the car needed to be aligned, and I requested this be fixed before I get on the road with my daughter to go home. I waitied an additional hour for this to be fixed, was given the keys and told everything was right. I got on the road to go home, but immediately realized the steering was off, worse than before, and immediately turned around to the dealership. They called for the same technician who worked on my car before to redo what he didnt do right the first time, instead of calling on someone to do it right. I waited for an additional 2 hours this time, and again ignored by everyone in the building. Not one single associate asked me if I needed anything, gave me an update while I waited, or looked in my direction. This totaled me being at this place for 7 HOURS, before I got my car back which finally felt ok to drive this time.I started home, but after about an hour the same problem begin to returnmy car started pulling to the right, very hard! I had to stop halfway between St. Louis and Atlanta, in Tennessee and pay for a hotel because I did not want to risk driving it at night. I finally made it home and got my car to Plaza Infiniti the very next day and explained the situation to them, and to both managers from Infiniti of South Atlanta Vernon Fraley & Jonny Hamer. They both told me they'd do whatever to make this right, and would take care of the situation.Plaza Infiniti called me & told me what I already knew, which was my car needed an alignment, but the following news was DISTURBING. The reason my car needed an alignment was because 2 tires were cupped from uneven wear, and one of them had an impact bubble. The steel belts in the tire were actually broken inside, and the only thing holding the tire together was the rubber on the outside, but NO ONE at Infiniti of South Atlanta was concerned enough to truly investigate this and fix it before they put me and my 7 year old daughter on the highway for 500 miles. Thats truly sad and disturbing! The only way you miss something like this is when you dont actually do a 167 point inspection, you just claim to!Even worse, I had the techs at Plaza Infiniti research when my car had been certified, and Infiniti of South Atlanta performed their half at$$ version of a certification inspection only days before they sold me the car, yet they also failed to perform two major software updates to the car. They did not perform the software update to the ECU which controls my engine, nor did they perform the software update to my transmission. After these discoveries the rep at Plaza told me he was CERTAIN Infinity of South Atlanta did not truly complete a Certified inspection, but Plaza Infiniti fully restored my car to where it should have been before I purchased it.But the story gets worse! Although both Vernon Fraley and Jonny Hamer gave me their word they would take care of me, once Plaza Infiniti put new tires on my car and performed an alignment no one from Plaza Infiniti or myself could get Vernon or Jonny to answer or return any of our phone calls. What more needs to be said???


Outstanding

5
Blou12 on 06/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought my 6th car less than a year ago from Andre and it was totaled in a car accident. I called Andre, told him what happened and he quickly found me another vehicle which became my 7th purchase. He is a great person and a great salesman. I simply won't deal with any other salesperson. He is the reason why I will continue to purchase cars from your dealership. Thanks.


BEST IN THE BUSINESS

4.8
MADJR on 05/28/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

You give new meaning to car salesman. They broke the mold with you. I appreciate your patience along with your understanding. This was my 1st adult purchase. PLEASE continue to be one of the BEST and I'll see you when I purchase my next car. I love my JUKE....Chans does too!! Warm regardsMichael Dixon Jr


Buying a Car

5
Savannah Team on 05/13/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

They provide a great car buying experience. We work with Gary and he made sure everything went smoothly. Would definitely look at using them again when we go to buy our next car.


Ask for John Jr and Lakisha - you will not regret it

5
crease123 on 05/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

By far the best car-buying experience. John and Lakisha have been nothing short of quality. They are extremely friendly and helpful, and respond to all queries that I had in a very timely fashion. Unlike so many car salesman, they are not pushy at all, providing us information about the car instead so that we can make a more informed decision. John and Lakisha are definitely valuable assets to Infiniti of South Atlanta, and have established themselves as the new standard bearer for us for any future car purchase.


If you are going to buy an Infiniti in ATL . . .

5
Marten PF on 03/17/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

You will NOT find a better Salesperson in Mark Kerce and the sales/finance team at Infiniti South. We visited the other 4 dealers in the Greater ATL area and the experience was less than average. The other 4 dealerships quote what you see on the website and basically wait to see what happens. Their showrooms and the overall experience had much to be desired. While Infiniti South doesn't try to "sell you", they definitely treat you like a customer. They listen to your needs in a car and do everything (including financing) to put you in the car you want. I've owned an Infiniti since 2001 when I learned a "loaded" Maxima cost more than an Infiniti. You will not find a better vehicle or customer experience in ATL than the one provided by Infiniti South. When the 4 other will not - they will! Also, their post buying service offering when you purchase a CPO vehicle is well above the others. Shop all 5 and you'll find yourself at Infiniti South purchasing your next vehicle.


Outstanding experience with Infinity of South Atlanta

5
Jen S. on 03/15/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had an outstanding experience buying our vehicle at Infinity of South Atlanta. Everyone we encountered was friendly and helpful. Avery Anderson was particularly helpful with his broad knowledge of their vehicles, how to operate the mechanism devices, product quality, history and background of the vehicles, and more. There was no pressure--just knowledge. He took the time to answer all of our questions and helped us to find a vehicle that fit our family perfectly. We are enjoying our Infinity immensely!Jennifer S.


Awesome experience with Avery!

5
rdinofer on 03/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If you are in the market for a new or used car in the Atlanta area, look no further! Infiniti of South Atlanta has it all. Great service, pleasant clean environment, huge selection and then there is Avery! My salesman Avery took excellent care of me from start to finish. He was knowledgeable, patient, kind, and professional. D. J. in the finance office and Ken Flannigan were a pleasure to work with as well. Great Team!


Excellent used vehicle purchase experience

4.8
KimberlynGA on 01/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was in the market for a used vehicle and after looking through inventory on the website decided to visit this dealership. I was kindly welcomed upon arrival and given VIP treatment throughout my experience. I was shown vehicles in my price range and they definitely exceeded my expectations. I was assisted from start to finish including lining up financing and provided with exceptional customer service. The staff and management went out of their way to take care of every detail in a professional and courteous way. I have personally recommended my friends and family to visit this dealership and would use them again if/when the time comes for me to purchase another vehicle. Vernon Fraley assisted me, I have never been so thoroughly taken care of, please ask for him, you won t be dissapointed.


DO NOT EVER BUY FROM INFINITI OF SOUTH ATLANTA

1
Analyn on 01/26/2016

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0

I bought a certified Infiniti G37 back in December 2014, about a month later, I heard this knocking sound coming from the engine. I called the dealership and informed my service advisor, who told me unless they have the car they can't tell me what is wrong. The knocking became louder and the car then began to do this stalling motion, jumping out like the transmission was slipping. I decided to record the noise and send to my advisor again. My advisor told me that she heard the noise however she can't do anything for me and she cant diagnose unless she has the car. I live almost an hour away from the dealership and you would think my service advisor would offer to have someone come get the car or offer for me to take it to Nalley Infiniti incase the problem was causing damage to the engine. I dropped of my car to Infiniti of South Atlanta to have them duplicate the issue, needless to say they kept my car for about and hour maybe 1/2 a day and then call me and say sorry we can't duplicate you can pick up the vehicle and if it happens again please bring it back. I took the car to Nalley Infiniti who kept the car for a week and was able to duplicate the problem. The service advisor said that the oil was not high quality oil and it was causing the problem. They used a new oil in the car the noise stopped. I took my car back to Infiniti of South Atlanta for the stalling issue and the noise again, needless to say they called me again in one day and said we can't duplicate bring back when it happens. I picked up my car and took it to the car carwash as they don't even clean your car properly but say they will detail it for you when you get a service. As I was going through the wash I felt water falling in on me and coming up by my feet. I immediately turned around and went back to the dealership where the service manager was extremely rude to me and told me that would not be something checked as a certified car, and he was sure it is the sunroof air duct, in a nasty tone. They took the car in and the air ducts were clogged. I have since been driving my car with the same stalling motion and the knocking noise but you think Infiniti of South Atlanta cares, NO. Now you would think that the customer service couldn't get any worst well wrong. On November 17, 2015, I cancelled my Gap insurance with Infiniti of South Atlanta and went into the office and met with the Finance Director and completed all the necessary paperwork to have the cancellation processed. I thought it would be completed in at least a month. I called several times for him and received either his voicemail is full and unable to leave a message or the receptionist taking a message and never getting a call back. I spoke with him one day after leaving at least 6-7 messages and was told he is putting a big note on his computer to call me back as the ladies in accounting was in a meeting and he would call me back. Well, I never got that call back which I was not surprised as this is the type of service they provide. I then called on Saturday January 23, 2016, and spoke with Mark who was very pleasant and told me he would look into my concerns and call me back on Monday, he called me Monday morning left me a voice mail and then called me again at 11:30am to follow up with me as he was not able to reach me the first time, that was customer service to me. He informed me that he spoke with the finance manager about the situation. I still did not receive a call from him until 1:58pm and then gets on the phone and begins to make it seem as if it was my issue and some place in between the conversation begins to apologize for all the alleged miss communication, which was none. I made it very clear why I was calling every time and would like a call back. I finally got an answer and after months of complaining, he tells me the issue with my car is an engine defect, but changed it to a unique issue with the engine. DO NOT BUY FROM THEM EVER...


Great and fast transaction

5
Stepano1963 on 12/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Emailed about a Signature Edition Q50 after I found it on line Saturday night and I got a call from John Abate to discuss Monday morning. Decided to go give it a spin after work Monday after receiving a very good offer from him. Bought it on the spot. The staff, especially John, were very friendly and professional and I highly recommend the dealership. Beautiful car! Infinity of South Atlanta is a class act.


Great Job Gary Dennis

5
ljohnson57 on 12/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

To say that we are pleased with the sale rep. Gary Dennis falls short of my ability to put into words how my wife and I feel about the customer service we received from this young gentleman. His desire to make sure that we were fully satisfied with the Infiniti we drove off his lot has not stopped. There has not been a time that I have called, texted that Gary has not responded in a timely manner. Most importantly his responses have been solutions that have solved my concerns. Before I purchased my 2015 Infiniti QX60 I consider myself and Audi or VW man I have been converted. When I trade my VW Passat it will be with Infiniti of South Atlanta. Great Job Gary


SALESPERSON MARVIN ALLEN IS GREAT

4.8
am-d on 11/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Marvin Allen is not your stereotypical aggressive, pushy salesperson. He is a complete breath of fresh air. He was very patient, knowledgeable and really listened to what we were looking for and our budget and found us the perfect vehicle for our family. We couldn't be happier. The limited encounters I had with some of the other staff members during our couple visits was also quite pleasant. I would enourage anyone looking for a new or pre-owned Infiniti visit Infiniti of South Atlanta and ask for Marvin. There post-purchase perks are also a huge bonus.


Customer service

1.8
Almeyers on 10/29/2015

Customer Service: 2.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 2.0 Overall Experience: 2.0

I have had issues with my 2011 Infiniti G37 that I bought in December 2014 from this dealership. I have brought it in several times complaining about the same issue and kept getting the run around. I brought it in on Saturday 10/24 and was taken care of by Crystal. I have to say she has been by far the kindest and most understanding person I have met at this entire dealership. I would recommend anyone with car troubles to talk with her she will do what she can to help you with your problem that is within her control. I am not saying that my car is repaired as I was transferred back to my old service advisor but I plan to continue to bring it back if the issue continues until a confirmed resolution is found. Crystal thank you for being awesome.


Awesome!

5
spikes123 on 10/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mr. Goolsby,Gave excellent service to the Spikes family. We really appreciate his professionalizing within showing us vehicles to choose from. We where satisfied with our visit to Infiniti of South Atlanta..


FALSE DIAGNOSIS

1.2
UNHAPPY CUSTOMER on 10/03/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 1.0 Overall Experience: 1.0

About two (2) months ago, I took my car into the Infiniti of S. Atlanta dealership because my headlights were not functioning. After paying the $85 diagnostic fee, I was told that I needed to have both of my ballasts replaced and the price was over $1500. Of course, I obtained a second opinion, and found that only the fuse needed to be replaced. I am very disappointed & appalled that the service department would attempt to charge me for something that was not needed. BEWARE!!


My first Car buying experience!

5
Abra W on 09/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

About a month ago I started searching for a car. Honestly, I have known Andre for years but I knew my credit wasn't good enough to get an Infinti! lol. So I went to this other dealership and they wasted all of my time of nearly 2 weeks! I finally had enough so I called Andre 7pm one evening, tired and stressed, he told me come on by! Make a long story short, I had a car in 3 days and it was better than any other car the other dealership had offered me!!!! My car was used but it was in PERFECT condition and the guys (Andre & JD) were so nice and sweet to me. JD was so quick during the finance procedure it only took 20-30 minutes!! My boyfriend and brother were with me and they were so impressed! That meant a lot to me because they never let anyone take advantage of me and they know when something is not right! Andre has been my friend, but now he's my favorite car expert for life!!!!! Lol thank you Andre and JD!!! You 2 are the best! I loooooove my car! Yay!


Life time Infinity Driver!

5
kittyQ50 on 09/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my third Infinity purchase from Andre, and I am always happy with my decisions. I am treatedwith respect and am never "pressured" to make a purchase. More than anything I am satisfied withthe low maintenance and high performance of my cars. Andre is worthy of the many praises he hasreceived as an excellent salesman.


Life changing experience!

4.8
butterfly72 on 08/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Many thanks to Infinity of south Atlanta and to Andre Goolsby. He made my car buying experience the best ever....He went above and beyond to make my experience like no other....He's a 5 star salesman!!!!??????.....I would recommend him to everyone looking for customer satisfaction in car buying....You will leave with a smile bigger than DALLAS!!!!! I Love my Car! Thanks Andre for all your effort...you made it happen when I didn't think it could.......I will be making any future purchases with infinity of south Atlanta!


They take good care of you!

4.6
Caution on 07/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I purchased a used car from this dealership for my teenage daughter. Since 2009, I bought 4 other cars from there before, and had a great experience. I had no hesitation in buying my 5th car. Unfortunately, in one week, the car we had just purchased, and drove about 30 miles total, much to our surprise, and dismay, the check engine light came on. Since it was a Volkswagen, I was referred to Heritage Volkswagen, (their sister company), for the repairs. The sales/service person at Volkswagen, told me that since I bought the car in "as in" condition, I am responsible for all repairs, even though it was only one week. When I talked to Andre, my sales specialist, at Infiniti of South Atlanta, he immediately escalated the issue to his General Manager's attention. Without hesitation, Infiniti of South Atalnta lived up to their superb reputation. The GM, David Watts, apologized and said they would gladly take care of the problem. Thanks to Andre and his GM for turning an unpleasant situation to very satisfying. I would highly recommend dealership, and suggest you ask for Andre. He and Infinit of South Atlanta will take good care of you!


Service and Parts Director (David Lass)

3.4
ecscott on 07/01/2015

Customer Service: 2.0 Quality Of Work: 4.0 Friendliness: 3.0 Pricing: 4.0 Overall Experience: 4.0

My overall experience at Infiniti of South Atlanta has been good. The Service and Parts Director (David Lass) needs to learn how to exhibit professional decorum. When I inquired about matching a competitors coupon, he seemed to be offended and on the edge of loosing his cool. I anticipate this is not the image that the Infiniti Brand wants to project. David Watts, the General Manager was apologetic and confirmed he would address this issue.


Service & Parts (David Lass)

3
cscott on 07/01/2015

Customer Service: 2.0 Quality Of Repair: 4.0

My overall experience at Infiniti of South Atlanta has been good. The Service and Parts Director (David Lass) needs to learn how to exhibit professional decorum. When I inquired about matching a competitors coupon, he seemed to be offended and on the edge of loosing his cool. I anticipate this is not the image that the Infiniti Brand wants to project. David Watts, the General Manager was apologetic and confirmed he would address this issue.


Great Purchase Experience

5
ecmatos on 06/26/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had an excellent experience at Infiniti South Atlanta and it was a seamless and very pleasant car purchase. LaKisha Johnson and Andre Goolsby went above and beyond to make sure that I purchased a vehicle that I would be pleased with, at a fair price. On top of that, they were more than fair with my trade in price. They take efficiency and top notch customer service to a whole new level as LaKisha and Andre got everything related to the purchase done in under 2 hours (with test drive, financing and trade appraisal) . I would not hesitate to recommend Infiniti of South Atlanta or LaKisha and Andre for anyone interested in purchasing a great luxury vehicle at a dealership where the customer comes first


Great Service

5
Big Will on 06/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I experienced top quality service from Infiniti of South Atlanta. We told them what we were looking for and what another dealership offered my wife and I. Thanks to Andre Goolsby we were able to purchase a car within our price range.


Exceptional Service

5
susan949 on 06/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I did not know anything about the Infiniti brand and Avery Anderson, our salesman was very knowledgeable and a pleasure to work with. We went to just look and left with a QX80 which we love. Avery knows what he is doing and made the car buying experience fun! Every staff member there we met was a pleasure to be around .


Exceptional Service

4.8
TNT on 05/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

January 10, 2015, I went to the dealership to pick up a clip for the sun visor and left with a newer vehicle. This was due to the great staff and exceptional service provided by Mr. Gary Dennis. The quality of service and peace of mind reassurance that this was the perfect fit for my automotive needs was priceless. Everything from the test drive, functionality of the vehicle features, and insurance to financing was excellent. The entire process from test drive to drive-off was less than 3 hours and to walk out the dealership to your beautiful new vehicle with confidence of quality product and service was priceless. Please visit this dealership and request Mr. Gary Dennis for the ultimate experience of quality product and service.


Don't buy an Infiniti ANYWHERE else!

5
A.Hamilton on 05/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Gary Dennis is the best! He went above and beyond to get us the perfect car at the perfect price! He worked very hard, yet always staying professional. He would not take no as an answer, and did everything in his power to make sure we were happy. Everyone at the dealership wanted to make sure we got the car we wanted and the price we wanted. I will never go anywhere else to buy an Infiniti. I am an Infinit of South Atlanta buyer for life! Thanks again, Gary!A.Hamilton


Great

4.8
magic34 on 05/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Always a good experience when I bring my car in for service. Service is timely, all associates are very nice and knowledgeable. Satisfied every visit.


Awesome No Hassle Sales and Service Department!

5
shanegsu on 04/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchase 3 vehicles from Infiniti of South Atlanta since 2003. I keep going back due to the loyal VIP service program and their appreciation for my business. When purchasing my last two vehicles, their deals could not be touched by other dealerships. There is no reason why to go anywhere else!


Lifeline

5
MLucas on 04/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The is the best Infiniti dealership in Georgia hands done. There are no pushy salesman games here. I was sold an immaculate Q45. The car is wonderful. When you buy an Infiniti from here the VIP membership is included at no extra cost! I am the most fault finding person you will ever meet and i tell you they staff at this dealership are honest. I will buy here from now on. Thanks Infiniti of South Atlanta.


Experience with South Atlanta Infiniti

5
diva on 04/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have always had the greatest experience with this Dealership, whether making a purchase or service with my purchase, These employees are the best in all areas. I have not had a bad experience with anyone. I always talk about this dealership and the service I always receive, Everyone in the service department knows me very well, that makes me feel right at home. GREAT JOB TO ALL


Wonderful!

5
MacDaddy on 04/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great and professional service. Andre went above and beyond. Upon our first visit Andrea delivered the vehicle that was everything we wanted. Thanks for helping me in delivering my husband's 60th birthday gift!


Customer

5
Satisfied Customer on 04/08/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

As always, I expect and receive the best service possible on my Infiniti. I love my car, and I love this dealership.


Always excellent service from the service departme

5
Emily Kent on 04/04/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have had my Infiniti qx56 for almost 5 years and have been driving 2 hours each way for oil changes, repairs, etc. That in itself should say alot! Carson is my service representative and he's always kind and on top of everything. He sees to it that I have a loaner car if I need it and he gets me directions to where I need to go if I leave the dealership. I definitely recommend Infiniti of South Atlanta and would buy an infiniti again. By the way, Lakesha sold me my car and I highly recommend her as well.


Get over there TODAY!!!!

5
TamiB73 on 04/04/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have been a customer of Infiniti of South Atlanta since it opened. John and staff are nothing but the best! I am on my 4th Infiniti, and I would never go anywhere else but here. They are courteous, helpful, HONEST and trustworthy. They don't try to "up sale" and they are respectful of what you are able to do. These are my friends now, I stop by just to say hi, that is what a wonderful environment they have created there. As far as the brand, I have absolutely NO complaints. I have been driving Infiniti's since 2001 and I have not had 1 major issue with my vehicles. You truly get what you pay for. TOP NOTCH CUSTOMER SERVICE - That is Infiniti of South Atlanta!


Excellent Customer Service!!!!

5
PS on 04/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dealership is professional and friendly. If you want the best this is the place to go. Khadijah was very knowledgeable of the car and also made you feel like you are important. Some other dealerships don't care about their customers. Thanks Khadijah and the management team for doing an awesome job.


Excellent Customer Service & Follow-up from Khadija

5
CLK on 04/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchased a 2015 Infiniti Q70 from Khadija. I selected this vehicle (and dealership) after visiting several other Infiniti, BMW, and Lexus dealerships. Khadija was extremely knowledgeable about the vehicle, incredibly responsive, and very professional. This resulted in a very overall positive vehicle purchasing experience. Not only would I not hesitate to recommend Infiniti of South Atlanta to my friends/family/colleagues, I would also encourage them to work with Khadija if she is available.


Great Salesman

5
Pearce on 03/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had an excellent experience with Gary Dennis. He was so professional and extremely knowledgeable about the vehicle I was interested in purchasing. I had test driven the same model at a different Infiniti dealership but was not given the wealth of information that Gary was able to share with us. The information he provided made us feel confident we were making the right decision. We love our new car!!!


Consistently great service.

4.6
restingtree on 03/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

We are a two Infiniti family. Since opening their doors, Infiniti of South Atlanta has serviced our various Infinities (I30, I35, G35, Q45) through the years . We are about to buy a new car. It will probably be another Infiniti ... to a significant degree because we get such good service and trust the dealership. Our senior Infiniti (1997 Q45) has 200,000 miles on it. Infiniti maintenance has been so good, we're headed to CA with it next month just to enjoy its comfort and performance. Recently, Melissa Denewellis has been our service associate, a quality person both professionally and personally. She is thorough, does a good job of laying out both schedule and budget when we have a car in the shop, and keeps her promises. And she readily gives credit to the whole team that makes keeping those promises possible.Thanks Infiniti of South Atlanta. Because of you we never have to worry about our cars.


Great experience

4.8
Johnson140 on 03/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Great experience! Andre Goolsby was my sales person and he provided top notch service. He was knowledgable and not pushy. I looked at several other dealerships and the level of service I received here was 5 star. Andre was committed to getting me exactly what I was looking for and went above and beyond to get it. The vehicle I purchased was in mint condition and competitively priced. The free oil changes and airport service made this a no brainer. I highly recommend this dealership and ask for Andre.


Great Experience

4.6
GTaylor on 03/26/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Great Experience with Quniton Burns, He is very Professional , Friendly, and knowledgeable about Infiniti Vehicles. He was awesome from beginning to the end! And he still work for you after the sell is done!!!


My Infiniti service

5
Mrs.VJax on 03/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We always use Infiniti of South Atlanta to service our vehicles. I love their professionalism & friendliness. Thomas Burnette is one of the best svc. dept. assoc. there, he's always very helpful and listens attentively (he makes sense of what I am trying to tell him) then gives me an answer in simple terms. From my experience on every occasion all of the svc & sales dept. assoc. are very friendly, always smiling; they make me smile! I appreciate them & the excellent customer service they ALWAYS provide my family!


Outstanding!

5
angela01 on 03/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience with the Infiniti of South Atlanta Dealership was wonferful! Both my husband and I were handled with the utmost customer care. Our sales associate, Vernon Fraley, answered all our questions with full knowledge and confidence. In fact, we were given options during our car buying process that I believe were honest and customized to meet our specific requirements. Leadership across the board held a level of respect that was evident in all of our interactions. The team at Infiniti of South Atlanta is "a cut above the rest".Sincerely, Angela


Customer Service is Amazing!

4.8
ErickaD on 03/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

I had the pleasure of working with Andre Goolsby and it was by far the best customer service that I have ever experienced in purchasing a vehicle. Andre went above and beyond to ensure that I was a satisfied customer and that spirit of excellence extended to my family is well. There is a reason that he is THE top salesman at Infiniti of South Atlanta. He was recommended to me and I will recommend him to others. Dave was also very kind to me and my family and helped to make the experience a good one.


My experience with Infiniti

5
larry on 02/26/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Andre, Thomas, Mellissa, and Carson, are just like family to me. I have always been treated with the utmost respect and courtesy. When I come in they know me by name, and do all they can to make sure I receive quality service. The Infiniti team work together to assure my needs are met.


Easy Car Buying Experience

5
KTimken on 02/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had the pleasure of working with Vernon Fraley in the purchase of my used car. Vernon made my experience a quick and painless car buying experience. There was no pressure to buy, which I really appreciated. My time was appreciated and I did not spend all day and night at the dealership. The service department was wonderful and had great customer service. The attendants were very responsive and made sure that you were updated on every step of the process. I would highly recommend Inifiniti of South Atlanta as a great and pleasurable car buying experience.


Purchasing Experience

5
chrisyg on 02/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Awesome Purchase Experience with Andre Goolsby , He is very Professional , Friendly, and knowledgeable about the Infiniti Brand and Vehicles. He made my visit just as I expected, I got the automobile the I wanted ( QX60 ) without any problems. I AM EXTREMELLY HAPPY WITH THE P.E. THAT I RECEIVED FROM ANDRE GOOLSBY at Infiniti of South Atlanta.


Trade Experience

5
lawret on 01/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Andre made it a point to listen to my concerns. He selected a vehicle that suited my personal style and fulfilled my travel needs. I was presented with options that I had not considered and I do believe leasing versus purchasing was the optimal choice. Andre's service is top notch!


Awesome it feels like family every time I go!

5
KWard on 12/23/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When I decided to trade my 2007 M35 in Infiniti of South Atlanta was my first and only choice. I completed a preapproval application and Lakisha Johnson connected me with Khadijah Florence. Khadijah made the process swift and convenient. Everything move along seamlessly. The offer for my trade in could not be matched. Khadijah went above and beyond to make my experience one to be remembered. Everyone I have ever come in contact with at IOSA have all been extremely accommodating and nice. In the service department Melissa Denewellis is the best! she has been my go to person for over 4 years now. When looking to buy or service Infiniti of South Atlanta is the best hands down.


EXCELLENT SERVICE!!!

5
mayarburton on 12/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been searching for a new vehicle for some time and am so glad a friend recommended me to Gary Dennis and Infiniti of South Atlanta. After speaking with several other dealers, Gary was the only one that was prompt with his follow up and made me feel like he actually wanted to make a deal happen and make it a win/win for all. He was a true professional and truly listened to my needs. I expressed to him exactly what I needed out of my new vehicle (I had done a lot of research before hand and had to have several options) and after a few phone calls he was able to make a deal happen. I arrived at the dealership - he had the vehicle options that we discussed waiting for me and after a quick test drive, papers were signed and the deal that was promised was executed. I was introduced to his manager and general manager. He took me on a complete tour of the facility and thoroughly explained to me all the advantages that Infiniti of South Atlanta provides and even stayed late on a Saturday night to show me all of the features of my new vehicles. Gary was a pleasure to work with and I definitely recommend him and his team with any purchase of an infiniti!!!


Why can't all Dealerships be like this one?

5
ghaight on 12/09/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently decided to replace my wife's 2004 FX35 with a newer QX70. On the day of purchase, I went to two other Infiniti stores to look at a used 2014 QX70 as well as another dealer's last new 2014 QX70 before finding my way to Infiniti of South Atlanta. The first stop was to look at the used vehicle. The experience was fine but the car had more wear than I thought should have present with so few miles on it. I thanked the sales person and let him know that I was going to head over to Roswell Infiniti of North Atlanta to buy their last new 2014. Despite several poor experiences with the Roswell Store's service department in the past, our experience with their sales people had been fine to this point. That all changed when it came time to make the purchase. I will spare the details but can assure you that my wife and I will never go back to that dealer again. As I was thinking to myself, nothing feels good or right about this deal or process, my wife sent me a text saying she found another new 2014 at Infiniti of South Atlanta which despite the similar name is completely unaffiliated with the aforementioned dealer. So I picked up my phone and called them from the salesperson's office. Gary Dennis answered the phone. I informed him of exactly where I was, what I was interested in and what I wanted to pay for it. Gary placed me on a brief hold and then came back and said they were good to go and when did I think could I be there? I drove almost an hour south of where I was to Infiniti of South Atlanta. When I arrived, the car had already been cleaned up and was parked out front. As I walked in the front door, Gary was there to greet me (I had provided him an ETA based on what my NAV said) with a simile. We went into Gary's office to briefly go over their VIP service program which allows you to have your car serviced while you travel. You park in their reserved spaces at The Parking Spot 2, they pick up your car, service it, clean it and return it while you're away! They also cover up to 10 days of parking for you each time!! Plus, if you get all of your service done with them, your oil changes are free. This was huge benefit for us as my wife and I both travel for work and live about an hour from Infiniti of South Atlanta.Gary then suggested we go for a drive and inspect the vehicle to make sure its exactly what we wanted before we go any farther. The vehicle was perfect, exactly as Gary had described it on the phone. The test drive went perfect and the paperwork began. There were no surprises, no excuses no talking to me like I was a four year old and no telling me why they couldn't do one thing or another and no telling me I was wrong. Furthermore, there was no going back and forth to get to where I had said I wanted to be on the car. They even gave me a very strong price on my trade. Gary was a true professional at all times and more importantly a real class act. I would recommend Gary and his team at Infiniti of South Atlanta to anyone that is in the market for a new or used vehicle.


Buying a car

5
monica.harden.35 on 11/30/2014

Friendliness: 5.0 Pricing: 5.0

I love the professionalism and expertise that was shown to me during my car buying experience. He was very friendly and made me feel very comfortable. I would tell all my fiends to buy a car from this dealership. Thank you very much Mr. Goolsby!Monica Harden


Truly Amazing Customer Service!!!

5
Bonnie Riley on 11/25/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Vernon Fraley was such a nice guy! He made the car buying experience enjoyable and simple. His knowledge of all the Infiniti vehicles was impressive. I had a lot of questions about various models and he was able to answer them all! The process of buying a car was simple and painless. Vernon explained all of the details and answered all my questions about buying versus leasing, down payment, and explained all of the wonderful benefits to being a customer of Infiniti of South Atlanta. He took the time to program my phone to my car, and explain all the many feature of my new car. Vernon has called to check on us and see how we are liking the car, and asked if we had any questions. Truly AMAZING customer service!!!!


Awsome Experience!!!

5
pbass3314 on 11/15/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thank you for such a wonderful Experience, I really appreciate that you came in on your day off. Andre Goolsby, You are the BEST! "Wonderful Team" !


"AWESOME EXPERIENCE"

5
Tara Brown on 11/12/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I can honestly say that this has been the BEST car buying experience I have ever had. Andre Goolsby at Infiniti of South Atlanta was the most awesome , patient, understanding , knowledgeable, and caring salesperson I have ever come in contact with. Originally I went there to purchase a used Infiniti. But to my surprise I left with a 2015 Q40. Andre went above and beyond to provide me with A1 customer service. I'm referring all of my family, and friends to Infiniti of South Atlanta. Thanks again Mr Goolsby!!


Best Expierence Ever

5
Janie Reid on 11/05/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

11-5-14During the last year, I have been considering a new Auto. I have viewed many dealership sites, talked to a few salesman and test driven a few autos. In late September 2014 , I called Adonis and informed him that I was ready to purchase an Automobile.Adonis (Andre) was friendly, helpful and very professional and I felt very honored, that Adonis had been very patience in my searching for a Auto.After telling Adonis (Andre) what I wanted, he quickly found my Chevy Camaro, I test drove my Camaro and then begin completing the transaction in a most pleasant manner, a deal was quickly made. My Camaro was detailed, filled with gas as Adonis explained it features. I truly appreciated his friendly and professional demeanor.Some of my friends have experienced negative experience in the car dealing experience I believe, however a salesman like Adonis made this positive for me. I would gladly recommend your dealership Infinity of South Atlanta to others. Dealing with Adonis was the motivation to purchase a Chevy Camaro from Infinity of South Atlanta.I felt respected and honored as a customer. I am very satisfied with my 2010 Chevy Camaro. I am still enjoying this experience. I figured this feeling would disappear after a few weeks of owning a new vehicle but it has not.Adonis epitomizes customer service. Many point to and talk about what is important in quality processes, but Adonis really get it. That is most likely why even in the midst of economics that many of us face (both personal and professionally) but Adonis and Infinity South continues to shine above the rest. I would like to insert a small reminder. It is sometimes hard to find the right equation when combining both business and employees, but I think Infinity South got it (Adonis). Hats off to Adonis (Andre) who treated me like a million bucks and I really felt like one of the family.I would definitely come back when I am in the market for another Auto and I will recommend Adonis to friends and family. Best Regards,Janie Reid


Great Experiences

5
missybrit on 10/28/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Marcus Ware gave me excellent customer service by helping me meet our car needs and desires. He took the time to work with me and gave me great information on all the vehicles we were interested in. Marcus made sure we had the best pricing. We are very satisfied with our Infiniti Q50. We recommend to all of our families, friends and acquaintances to go to Infiniti of South Atlanta and ask for Marcus Ware for their vehicle needs. He went above and beyond excellent customer service.Brittany


Great customer service

4.2
Amina Lassiter on 10/20/2014

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

Gary Dennis is the man to see! Gary helped me on the purchase of my 2013 Infiniti JX35. After just having experienced a short sale my credit had suffered. Gary and the team at Infiniti of South Atlanta not only were able to assist me with my purchase but also gave me a bumber to bumber warranty for over 100,000 miles! They also took care of me whenever I had minor imperfections that needed tending to on my vehicle.


An Awesome Experience

5
geeyj on 10/15/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Marcus Ware gave us excellent customer service by helping us meet our car needs and desires. He took the time to work with us and gave us good information on all the vehicles we were interested in. Marcus made sure we had the best pricing. We are very satisfied with our Infiniti QX60. We recommend to all of our families, friends and acquaintances to go to Infiniti of South Atlanta and ask for Marcus Ware for their vehicle needs. He went above and beyond excellent customer service.


Best Customer Service Ever!!!!

5
Landria on 10/14/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchased several cars; however, this is has been my best experience thus far. The salesman was extremely knowledgeable and easy to work with.


THE BEST CUSTOMER SERVICE EVER!!!!!!!

5
honey.johnson1 on 10/11/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If you are looking to buy a great car and receive GREAT Customer Service as well, please visit Infiniti Of South Atlanta and ask for Vernon Fraley He was awesome. The Sales Manager Johnny Hamer is the absolute BEST! I loved my experience and Im in love with my new car. Also the free oil change for life is a steal. :)


Best Experience Ever!

5
Cassieteach on 09/17/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently upgraded from a G25 to a G37. My sales consultant was and is Khadija Florence. Khadija is an excellent sales person. She is an intelligent young lady who knows her business well. She asked all the right questions in order to get me the car of my dreams. I couldn't be more pleased and satisfied with my purchase. Infiniti of South Atlanta is the place to purchase an exquisite vehicle!


Amazing Experience

5
JGiles01 on 09/03/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was time for me to purchase a newer car. I dreaded going to a dealership, haggling on price and spending an entire day to make the purchase. That was definitely not the case at Infiniti of South Atlanta and Gary Dennis. From the moment I arrived, the entire Infiniti team treated me like I was the only customer there. I told Gary where I needed to be on price and how much I expected my trade to be valued at. Within 15 minutes Gary came back with the sale & trade price, it was exactly where I needed to be. AMAZING. No haggling, no going back and forth. The best car buying experience I have ever had. Thanks Gary & Infiniti of South Atlanta. You have a new customer for life.


Great experience

5
Cag3258 on 09/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I worked with Aaron to purchase my Yukon and it was a great experience. He was not pushy, and made the car buying experience enjoyable!


great experience

5
dotblum on 08/30/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience and was treated like royality. I highly recommend this dealership. Ken and Vernon were the best. You will get great treatment and service here.


Rashida Oliver

5
Sixxyq2005 on 08/30/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came into this dealership hoping to buy one car and not to be taken advantage of because of my title. I ended up buying two cars in two months and developing a fantastic relationship with Andre and Makis. What a great service they provide. In fact now my husband plans on buying a Q50 from Andre. It took a lot to get him off that Acura. That's a testament to the type of service they provide. We could buy a car anywhere; the question is why would we?Thanks Andre!


Luxury on the "South Side"

5
Poprated on 08/26/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Living on the South side of Atlanta has it's perks - this place is AMAZING! I've lived all over the US and bought cars in major urban cities where the expectations for customer service are high. Infiniti of South Atlanta meets and exceed my own standards! I thought my experience in Los Angeles buying an Infiniti was great ... until now. David and Ken have raised my standards in car purchasing experiences. Thank you so very much to both of you for being kind, understanding and all around fun to work with. I feel I have received the best deal and am now driving the perfect car that suits my personal needs. I not only look it, but I FEEL luxurious :) Can't wait for my first oil change so I can visit the amazing people at Infiniti of South Atlanta again!


Service Call

4.6
baca on 08/25/2014

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I purchased my QX56 last June and love it! Haven't had an issues until a couple of weeks ago. Out of the blue, on a Friday my car wouldn't start; therefore, I had to have it jumped off. I took it in for service the following day. Infiniti of South Atlanta is a little over an hour way from my home. The service dept wasn't able to find any problems with the battery so I came back home. Three weeks later it did the same thing...it just wouldn't crank. I called Mr. Gaither and left him a message. He immediately called me back and assisted me with the steps needed to have my car transported to the dealership for review and service. Roadside Assistants arrived at my home within an hour to transport my car to the dealership. This left me with no way of transportation. The next day the Infiniti team graciously drove over an hour to bring me a loaner car until the service dept could locate and fix my problem. Once the problem was corrected, Mr. Gaither had his team to redeliver my car back to me at my job. I am very appreciative to the kindness and professionalism shown by the Infiniti team during this stressful time for me. Thank you Infiniti of South Atlanta for all you have done to help!!! E. Baca


Best Car Buying Experience EVER!

4.8
ayanna.george on 07/30/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Best car buying experience EVER! From the start when I was greeted with a smiling face by the receptionist, to meeting with Andre selecting the right vehicle that fit my budget, lifestyle and personality. Going through the financing was also a breeze, in the past I have always been nervous when the sales person would go into the other office and talk with the finance department but Debbie was Awesome and friendly. The entire experience was the best in all of my years of purchasing a car. I highly recommend Infiniti of South Atlanta and if your lucky Andre will be your sales person. I am happy with my purchase and look forward to my free oils changes.


The Right Car and the Right Touch

4.6
plemon on 07/24/2014

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had a great purchase experience with Infiniti of South Atlanta. They brought cars out to my neighborhood bank, Capital City Bank, and Andrea Goolsby listened attentively to the amount and terms I said I needed and he made it happen. He then turned me over to Lakisha Johnson, who made the myriad of document signings painless. Kudos to Infiniti of South Atlanta for having the foresight to partner with Capital City Bank, who continues its mission to serve the community. Plemon T. El-Amin


Awesome internet buying experience of M56

5
Thomas Burg on 04/30/2014

Customer Service: 5.0 Buying Process: 5.0

Khadijah Florence was my sales lady for my very recent purchase of a used 2012 M 56. She was absolutely amazing and I could not have asked for better service, integrity and engagement from a sales person. Especially while doing all of the communications for the purchase by phone, text, and email! I live just outside of Houston, Texas and came to know about this car via the internet. I was searching for this exact used vehicle within a 500 mile radius of Houston without any luck. I know this was a big challenge, but was well worth my efforts. Since this car was 800 miles from my house, I was a bit hesitant to make a purchase of a used car sight unseen. However, I needed to get past this initial fear as this car had all the options I wanted, low miles, less than 2 years, good price, and extremely well cared for with this dealership. In short, it was exactly what I wanted if I was going to order it from the factory new, but without the new car price. I called the dealership 20 minutes prior to them closing for the day and was assigned to Khadijah for my call. I requested that Khadijah send me close up pictures of all areas of the car that would have the normal wear and tear associated with normal use and she verbally promised me on the phone that the car was literally in "like new" condition. I took her word for it in conjunction with the pictures and made a leap of faith. Before I got off the phone with her, I put a deposit down on the car to "hold" it, so I could get the pictures the next day and make the purchase if everything looked as she stated. Good thing I put down a deposit. Seconds after hanging up the phone, she had a very interested buyer walk into the dealership wanting to purchase the car. She kept her word and held the car for me and sent the pictures the next morning. Her integrity was very much appreciated. I wound up purchasing the car as a USAA member through the USAA car buying service, but simultaneously talking on the phone with Khadijah probably 5 times a day for a week. She also was able to recommend a trucking company that I ultimately hired to transport the car to my home from the dealership. The car arrived about a week after I completed the purchase and it was flawless just as Khadijah had promised to me on the phone. She really went over and above for me and took a lot of time to deal with me as an over the phone buyer. I appreciate her efforts as I was certainly nervous buying a used car sight unseen by my own eyes locally. The pictures helped, but even with pictures it is sometimes hard to see any areas of concern. However, she gave me all the proper assurances including the CarFax and separately the history of the car as she knew who the previous owner was. I really am extremely happy and satisfied with the car and the experience buying, and shipping it to Houston from Atlanta. I will definitely look to buy my next Infiniti remotely from Infiniti of South Atlanta with particular regard to having Khadijah as my sales person. I know that I can fully trust her and her eye for the actual condition of the vehicle when I decide to buy my next car. Thank you again, Khadijah for all of your efforts!!! I hope the owner of the dealership and your boss read this review and acknowledge your efforts!


Stellar Service

5
amadden1218 on 04/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The sales consultant was helpful, knowledgeable, pleasant, and very transparent about my car buying experience. The vehicle was used so it had a couple scratches on the surface. I was asked to bring the car back to the dealership at my earliest convenience so that the dealership could rectify the issue to the best of their ability as soon as possible. I am extremely pleased with the service and would recommend that anyone looking for a new or used vehicle stops by Infiniti of South Atlanta. Everyone that I have encountered has been a pleasure to work with and I am looking forward to driving my new car!


Stellar Service

5
ASM on 04/02/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I am a first time car buyer and this experience was fantastic!!!! I purchased a 2011 Infiniti G25 Journey and the sales consultant David McBride was a pleasure to work with. Everyone that I encountered at the dealership was pleasant, knowledgeable, and eager to help. I would recommend that everyone purchases a vehicle from this dealership. My experience was exceptional! I love the service and I love my car!!!


Andre is just amazing! He listened to our needs and price...

5
renzw on 01/06/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Andre is just amazing! He listened to our needs and price range, and showed us the matches for our needs, then he gave a comprehensive pros and cons for each choice. we came away extremely satisfied with our G35x purchase in 2010. (still happy 3 years later in 2013) What is more amazing is: 3 years later (we moved away from GA in 2011), when we called to ask for help with some auto sales records for tax reasons. Andre remembers us well and worked over holidays to help us get it. Highly recommended! Andre is a rare sales professional that you can trust. We are happy that we did business with him! Thank you!


Mr. Anderson's professionalism couple with his...

5
ajoneshubbard on 11/23/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mr. Anderson's professionalism couple with his knowledge of products and availability went over and above normal service. I show up without an appointment looking for a car that was advertisted on line, even though, that car was sold, with research, Mr. Anderson identify a similar car with a better color and fewer miles on it. The result he made the sale -- and I am a very happy customer.


What an outstanding experience I had at Infiniti of South...

5
Melodyrobyn on 09/30/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

What an outstanding experience I had at Infiniti of South Atlanta over the weekend. John Abate, Makis Hodge, Lakisha Johnson, and David Curtis made the car buying experience a flawless and pleasurable experience. After my 4.5 hour drive back to Florida, I am completely in love with my 2013 Infiniti G37 convertible! Thank you Infiniti of South Atlanta!


FantasticExperience

5
Mark Kendall on 09/29/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Just purchased a used 2010 Infiniti G37 Coupe. I had the pleasure of working with 2 different salesman, Antonio Herrera and Avery Anderson. Both were non-pressuring and really knew their product. Overall, I would say this was the best car buying experience I have ever had.


Overall great experience, probably the best I have ever...

4.8
fendawg81 on 09/29/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Overall great experience, probably the best I have ever had. Both floor salesman, Avery Anderson and Antonio Herrera were great. Very professional. I give Infinity of South Atlanta my very highest recommendation.


Informed Antonio that I am in the shopping mode and I...

4.8
gogetit1 on 09/12/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Informed Antonio that I am in the shopping mode and I loved the fact that he nor the managers did not employ high pressure tactics to get me to lean towards an Infinity. We test drove 2 vehicles and he is EXTREMELY knowledgeable about his products. I would recommend Infiniti of South Atlanta to anyone, even if I decide not to purchase. I would be remiss if I did not not mention the EXTREME professionalism in Avery, Ernest and another one of the managers that remembered our names but his escapes me at the moment. Thanks guys and you will hear from us. (Quality of work is n/a)


The best service by far

5
dark knight chevy on 08/21/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

They met me when i pulled in the lot and from there kind and courteous, and none of that secret talk behind glass windows you knew what was going on at all times ,and knew what you were looking at and explained fully i have seen that out of the 8 places i went to ,and the service dept is on point and fast , I WOULDN'T GO ANYWHERE ELse.


Exceptional Experience

5
JB on 07/05/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Antonio met us us as soon as we entered the showroom and made us feel comfortable right away. He was able to answer all of our questions and provided excellent insight into our potential purchase. The test drive was very beneficial and Antonio showed us all of the vehicles handling qualities. The entire purchase process was extremely smooth and without any sales pressure. An overall excellent purchase experience. Definitely recommend this dealership.


Great Salesman

5
J & M Chaney on 07/04/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband and I was out looking for a car and had the pleasure of meeting Mr. Herrera. He was very knowledgeable and very professional. He answered all of our questions and we bought the car. This is our second car from this dealership and won't be our last. Mr Herrera made the process easy for us. We will recommend anyone in the market for a car to come to Infiniti of South Atlanta to see Mr Herrera..


Antonio Herrera

5
RubyDvine on 06/17/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband and I recently decided to fact-find information on new vehicles. We decided to check out Heritage Infiniti of South Atlanta and we were greeted by Antonio Herrera. That's where the excitement began! Not only did Antonio promise that he would provide us with any information requested within a set amount of time of 1 hour, but he excelled in the entire consulting process. We discussed my desired Infiniti vehicle (I want a while convertible), I test drove one, we discussed what my payments would look like according to my budget, and discussed the advantages of purchasing an Infiniti (I'm currently a luxury car owner). Antonio discussed the performance value of the Infinitis, which most women aren't that interested in just as long as it runs good, which I totalled understood and through his demo I concur the construction will definitely make this vehicle perform better. What can I say except this was an enlightening experience and that I "definitely" intend to purchase an Infiniti convertible from Antonio in the near future! Thanks Antonio -- You ROCK!!


Parts Sales Consultant

5
Charlie on 06/13/2013

Customer Service: 5.0 Buying Process: 5.0

I have been dealing with Ed and the crew in the parts department at Infiniti of South Atanta for a couple of years now. There 3 things I look for when choosing a dealership to fill my parts needs; knowledge of product, service and price. They hit a home run on every count.


I had inquired about an issue with the dash of my FX35....

5
BonnieRenn on 06/12/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I had inquired about an issue with the dash of my FX35. David Lass responded the same day and had the part ordered the next day. I was contacted by Melissa and scheduled an appointment. When I showed up for my appointment, Melissa had a loaner car ready for me. While I was waiting for her to get the car, David came out and introduced himself. Something he didn't have to do. Melissa was extremely helpful and friendly, as was everyone I came in contact with. Not every Infiniti owner/lover is wealthy. I love my FX35 and will never own any other make of car. But, being newly divorced, I am not your typical wealthy Infinity owner. Everyone at Infiniti of South Atlanta was friendly and made the whole experience a pleasure. When I am ready to purchase my next Infiniti, it will definately be from this dealership!P.S. My new dash is absolutely beautiful! Thank you so much!


their service saved our holiday

5
Alex on 05/25/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Unplanned stop when we had mechanical problems over memorial day weekend. had never been there before but they treated us like family. they handled our problem quickly and made sure the weekend wasnt ruined. Just awesome.


Car-buying is not always the best experience but my...

5
ltroni on 05/21/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Car-buying is not always the best experience but my experience with Jonathan Simmons at Infiniti of South Atlanta was the absolute best I've ever had. I'd been car searching for approximately 3 months. I live in New Orleans and noticed while looking online that the prices were significantly less in other states. Also, I'd visited the local Infiniti dealership in Metairie and was ignored for about 20 minutes by several salesmen so I figured my business wasn't needed there. Nonetheless, I noticed a beautiful FX35 with very low mileage, certified at an unbelievable price at Infiniti of South Atlanta. I spoke to Mr. Simmons on Saturday afternoon, faxed some paperwork on Monday and Tuesday (Mardi Gras day) my family was on our way to Jonesboro, Ga to get my car. Mr. Simmons was wonderful, informative and most of all patient. He checked on us periodically during our drive in. Also, he showed true dedication to me as a customer by going in on his day off (he wasn't scheduled to work that day). I felt my business was appreciated and was shown such hospitality upon our arrival. Mr. Simmons immediately introduced us to Tamahn Jamison who was also very welcoming, polite and warm. He thanked us for choosing to purchase with the dealership and I really felt his sincerity. They were great! I felt very comfortable and relaxed as we got down to business with the paperwork. Mr. Simmons thoroughly explained the perks of owning an Infiniti and he went through setting up the satellite radio and personal concierge. Although they were awesome, the best part was driving off in MY new car. Because of this experience I am now an Infiniti owner for life. I have and will continue to refer people to this great dealership. Thank you so much!


Sales Person and Internet pics sold me!

5
Carlow on 05/12/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Lakisha "Keisha" Johnson was so informative and nice to us that between the pics on the Internet and the friendliness and knowledge of Keisha it was enough to drive 5 1/2 hrs to see the 2012 black M37 meet with Keisha and drive it home. The dealership is beautiful and everyone was so helpful and friendly. I would consider again!


Excellent experience overall. I inquired about a used...

5
dronsayro on 04/06/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent experience overall. I inquired about a used vehicle and Antonio laid out a bunch of really great options to get me into a much better new vehicle for the same payments i was expecting for the 3yr old used car. He was extremely friendly, very knowledgeable and the consummate professional. i highly recommend them if you are in the market for a vehicle. I will be returning when it is time to trade in the car I just got from them in a few years.


Best experience

5
rhkershner on 02/21/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My wife and I recently purchased a vehicle from another Infiniti dealership (worst experience ever.) We brought our vehicle to Infiniti of South Atlanta to get some of our extended warranty stuff done. We dealt with Melissa D and she has totally turned our view of Infiniti around. She went above and beyond to help us out and to try to fix what another dealer messed up. We left very happy and would highly recommend this dealership to our friends and family. Everyone was extremely nice and went out of their way to help us.


My wife and I recently purchased a vehicle from another...

5
rmkershner on 02/20/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I recently purchased a vehicle from another Infiniti dealership (worst experience ever.) We brought our vehicle to Infiniti of South Atlanta to get some of our extended warranty stuff done. We dealt with Melissa D and she has totally turned our view of Infiniti around. She went above and beyond to help us out and to try to fix what another dealer messed up. We left very happy and would highly recommend this dealership to our friends and family. We have read some of the other reviews on this site and did not have a problem with anyone we worked with at the dealer. Everyone ws extremely nice and went out of their way to help us.


I took my vehicle to Infiniti of South Atlanta to have...

2.2
DG07396 on 02/06/2013

Customer Service: 2.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 2.0

I took my vehicle to Infiniti of South Atlanta to have the front and rear brakes pads replaced and rotors machined. After less than four months of driving I heard a clicking noise coming from the front right side of my vehicle and a grinding noise when stopping. The next day I took my vehicle to another Infiniti dealer to find out what was causing the noise. Before taking my vehicle out on a test drive with a Service Technician I asked him to take a look at the front brakes. He disclosed something doesnt look right with the right side brakes; he would need to put my vehicle on the lift to inspect. When he took the right front tire off (with me present) there were no bolts in the caliper; the top or the bottom and the caliper had come off the brake pads by half (it could have been a dangerous situation if it had come all the way off while I was driving on the highway). The Svc Tech explained either the bolts were not properly attached so they backed out (came loss) or could have not been put in. I contacted Infiniti of South Atlanta and spoke with David Loss and explained the situation to him. He disclosed that he reviewed my vehicles service history at other Infiniti dealers (no brake service only brake lining inspection) and they should have noticed that the caliper bolts were loose or missing. I contacted the Infiniti dealer the preformed the last service on my vehicle and spoke with a Svc Rep. who explained their process of inspecting the brakes linings. They would not have seen or know that the bolts were loose and coming out of the caliper if they were not performing a brake service that would require them to test drive the vehicle, inspect the brake system and its components or if the caliper was still in place when they do their visual inspection because the bolts are located on the backside of the caliper. My issue with Infiniti of South Atlanta is that they were the last dealer to perform brake service on my vehicle and they want to pass the issue of the bolts missing onto other Infiniti dealers who did not perform any brake service on my vehicle. No concerns as to if there was anything they could do to help the situation.Because of this after the service was performed experience I had with Infiniti of South Atlanta, I will not take my vehicle there for any future service and they will not be recommended as a place to have your Infiniti services.


Wonderful experience!

5
RLEverage on 01/17/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I got to work with Lakisha Johnson when I purchased my dream car (2008 Infiniti FX35) in Sept 2012.It was a wonderful experience. Kisha was very helpful, informative and customer service-oriented. She was in regular contact with me even after I took my car home.In Jan 2013, an unfortunate accident left me in need of car once more; I turned to Kisha .... and she came through again! She worked with me, and on my behalf, throughout the purchase process. I was able to replace my dream car with one that fit my personal needs even better than the first one. Kisha was the person that I interacted with most, but she was a representative for several members of the ISA Team that aided in making my purchase a positive experience.


QX56 purchased via Internet sales

5
Your favorite out of state clients: The Mitchell's (Raphael & Tiffany) on 01/11/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We were in Las Vegas headed to Los Angeles to purchase a QX56 and found that Infiniti of Atlanta had the same vehicle. So we called and connected with LaKisha Johnson the Internet Sales Manager. She was spectacular! Offered us a great incentive to purchase this vehicle and provided on time, punctual service and in 2 days we were on a plane and headed to Atlanta. We feel that having a phenomenal service starts with an experience salesperson, great personality and finally executing your promise! Needless to say Inifiniti of South Atlanta delivered us a jewel and we just want to encourage all those that may be in a crossroad and unsure where you should go to purchase your next vehicle! Let me assure you that this dealership will exceed your expectations and you will be at peace with your decision!Thank you Lakisha! We are thrilled with our new purchase!


I would like to bring to your attention the quality of...

1.8
eddie paima on 09/10/2012

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 1.0

I would like to bring to your attention the quality of sales people working at the Infiniti of South Atlanta Dealership. In December of 2011 we purchase a Nissan Altima 2008 from your dealer, the service we received that day from Lorenzo was actually OK, the problem that we have right now is that when we bought the car we were told that we were going to get FREE OIL CHANGE FOR LIFE no strings attached. Well, we just find out that for us to get the FREE OIL CHANGE FOR LIFE as advertized in your website and by your sales man, we actually need to do all the manufacturers schedule maintenance at your dealer.This omission of fact would have been a deal breaker for me. If I knew that I was going to do all the recommended maintenance at your dealer in order for me to keep the FREE OIL CHANGE FOR LIFE, I would have taken my business to another dealer, but neither your advertisement nor your salesman ever mentioned this fact.On 9/5/2012, I requested from your sales manager to send me a copy of the signed contract because we never received the copy of that contract, all I received was picture taken from his cell phone; he didnt even had the courtesy of calling me or send a copy of the contract, I do understand that it really says in the contract what we need to do in order to keep the FREE OIL CHANGE FOR LIFE, but I think in my humble opinion that your salesman should of have provided a full verbal disclosure just like the disclosure indicating the quality of car we were purchasing from your dealer.I know we made the mistake of not reading every single line in all the documents we signed, but I feel betrayed and disappointed by the dealership for not disclosing all the facts before pressuring a customer to purchase a vehicle. It was late at night and we were the only customers left; we were not given the opportunity to read the documents.We were told sign here, sign there, and unfortunately we trusted your salesman and the manager who stayed late to close the purchase of the vehicle. As you know this problem of disclosure doesnt affect me as I can go anywhere to have the oil change for around $20.00. However, I fell disappointed that a reputable dealer like yours will risk losing its reputation over an oil change.Sincerely yours,Eddie Paima


ANTONIO HERRARA

4.8
LESIAK on 06/28/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

I CAME INTO THE DEALERSHIP JUST TO SEE WHAT INFINITE HAD TO OFFER, I RECEIVED A PROMOTION OFFER IN THE MAIL. I WAS GREETED BY ANTONIO HERRARA WHO DID A GREAT JOB BREAKING THE ICE WITH ME, HE EXPLAINED THE CAR I WAS LOOKING AT VERY WELL. I OWN A LEXUS NOW BUT IF I DECIDE TO CHAGE I WILL BUY MY CAR FROM ANTONIO.


Thomas is the first service manager I have ever dealt...

5
kalexander76 on 06/25/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Thomas is the first service manager I have ever dealt with that really know his stuff. He makes sure that my car is fixed properly and all services that my vehicle need are offered to me in advance. He is a Great service rep.


They made the buying process easy. We live in Macon and...

4.8
whitney.r on 05/01/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

They made the buying process easy. We live in Macon and after an initial visit, we negotiated via email. We went back to Atlanta when the vehicle was ready... just a couple days later. We were in and out, with our new QX56, in a short amount of time.


I MADE THE BEST DECISION BY PURCHASING MY FIRST CAR FROM...

5
MHudsonRN on 04/07/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I MADE THE BEST DECISION BY PURCHASING MY FIRST CAR FROM INFINITI OF S. ATLANTA. THEY TREATED ME AS IF I WAS APART OF THE DEALERSHIP FAMILY. NOT ONLY WERE THEY FRIENDLY BUT VERY PROFESSIONAL WITH HANDLING BUSINESS. ANDRE GOOLSBY WAS THE FIRST PERSON THAT ASSISTED ME WITH MY CAR. HE HELPED ME PICK THE RIGHT CAR AT THE RIGHT PRICE. HE WENT ABOVE AND BEYOND TO ACCOMMODATE MY NEEDS. EVEN IF THAT MEANT MEETING ME ON A SUNDAY WHEN THEY'RE CLOSED. THERE WERE DAYS ANDRE WASN'T AVAILABLE AND AVERY ANDERSON STEPPED IN AND TREATED ME AS IF I HAD WORKED WITH HIM FROM DAY ONE. HE ANSWERED ANY QUESTIONS I HAD AND FOUND OUT THE ANSWERS TO THOSE HE DIDN'T KNOW. SOMETIMES THAT MEANT EMAILING ME WHEN HE WASN'T THERE. MAKIS HODGE IS AMAZING AS WELL. HE'S NOT "THAT MANAGER" THAT SITS BEHIND THE DESK AND WAITS FOR A PROBLEM TO OCCUR BEFORE SEEING HIM. HE CALL AND FOLLOWED UP WITH ME BEFORE I EVEN PURCHASED MY CAR. THE DAY I PURCHASED MY CAR, THEY WERE THERE TO MAKE SURE EVERYTHING WENT WELL. THE STAFF AT INFINITI OF S. ATLANTA WORKS EXTREMELY WELL TOGETHER. THEY WENT ABOVE AND BEYOND TO MAKE IT ONE OF THE MOST AMAZING DAYS OF MY LIFE. THANKS TO THEM I NOW DRIVE A 2011 G37 SEDAN. THEY EXCEEDED MY EXPECTATIONS. I WOULD RECOMMEND THEM TO ANYONE!


After an extensive search of Atlanta and the...

4.8
mannyg on 03/22/2012

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After an extensive search of Atlanta and the Tampa/Sarasota area of FL, I found a low miles, pre-owned G35 at a terrific price at Infinity of South Atlanta. Notwithstanding an appointment with one of the internet salesmen, I was not able to test drive the car on the first visit as the car was getting new tires. The first salesman on that visit dressed the part but seemed dismissive. This individual failed to follow through on my desire to test drive a pre-owned car at the bottom of the price range he is probably accustomed to working. After waiting a day without receiving a call, I elected to stop by the dealership on the third day to check the status of the G35. On the second visit I met Lorenzo who was significantly more personable, relaxed , genuine, non-judgmental and just a natural. Besides being very friendly, accomodating and able to answer all of my questions, he displayed a professional and friendly demeanor which went a long way to disolve the bad taste that remainded from the previous salesman. As a result, Infitity of South Altanta gained a long term customer with the resources to eventually purchase a new car. As well, I work for a major employer and will happily recommend this dealership and specfically Lorenzo to my co-workers and friends. The only reason I downgraded the "Quality of Work" is that the air filter was filthy and had not been changed during the "pre-certified" checks.


Thanks to Gregg and Eric for getting me into my first...

5
airbus319 on 03/13/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thanks to Gregg and Eric for getting me into my first Infiniti....it was a great experience working with them and my family and I will be back to buy another Infiniti from South Atlanta when the time comes. Thanks for all your hard work.


My husband and I both purchased a new vehicle at the same...

4.2
miah1014 on 03/05/2012

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

My husband and I both purchased a new vehicle at the same day. I think we should have been offer a much better price than what we paid. They don't offer much negociation. Otherwise, a great place with great customer service.<><


I am beyond grateful for my experience at Infiniti of...

5
DCooks019 on 03/01/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am beyond grateful for my experience at Infiniti of South Atlanta. I have been driving the same car for 11 years, so you can imagine the anxiety associated with a car dealership for me. But from the time I walked in to Infiniti South Atlanta, I felt comfortable. The dealership was very nicely set up, and they passed my 1st test, I wasn't ignored when I walked in the door. I received friendly and respectful service starting with the receptionist. Kisha and Gregg both gave me their full attention when working with me to find out exactly what I wanted out of my new car. I initially was looking for a certified used Infiniti, but after not finding what I was looking for, I was shown the new G25, which I had no clue existed. When I realized that this car would fit into my budget I was sold! There was no pressure from any of the sales people that I came in contact with, and it was clear that this purchase would be MY decision. When it came to the financing, Eric and Dave made it the easiest process possible. Eric provided me with every financing scenario that I could think of with a smile. Even when I forgot I had a VPP discount, he pumped out another set of scenarios, including the discount and was so helpful in showing me exactly what my monthly payments would be. Dave was the BEST!! He made the approval process and the paper work as stress free as possible. As you can see, buying from Infiniti of South Atlanta has completely changed my thoughts and views on the car buying experience. It is without a doubt that I will purchase again from Infiniti of South Atlanta.


In 2003 I visited this dealership looking to buy a G35....

5
papasgrands on 02/24/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

In 2003 I visited this dealership looking to buy a G35. The salesperson was not very personable so I went to Nalley and purchased one the same day. I decided to give this dealership another chance because I saw a G37 on the internet that they had. I came to the dealership, saw the vehicle, spoke with Lorenzo Duckworth and test drove the vehicle and purchased it the same day. Mainly because of Mr. Duckworth's concern for me as a person and not just another sale. He truly is an asset to this Company.


My overall experience is very positive. From start of...

4.5
vaughanj on 02/24/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

My overall experience is very positive. From start of communications via internet, I received rapid responses to email questions that helped me in the decision making process to schedule test drive that resulted in the purchase of EX35. The staff is friendly and the customer service exceeded my expectations. I would definitely recommend Infiniti of South Atlanta to my family, friends, and co-workers.


Lorenzo was just fantastic in providing me a high quality...

4.4
nmattos on 02/22/2012

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Lorenzo was just fantastic in providing me a high quality service and commitment. He went above and beyond offering me to compensate a denied discount coupon (denied by the internet sales manager!!!), filling up my car gas tank. He also arranged to drive my new car home, while I was driving my own car.In terms of Customer Service, I would expect a faster response to send me the car documentation, since it was a cash transaction. It is now three weeks and I am still waiting for their feedback on the date to deliver the documentation.


We are preapproved by Infiniti and had an appointment to...

1
Alisahedden on 02/03/2012

Customer Service: 1.0 Friendliness: 1.0 Overall Experience: 1.0

We are preapproved by Infiniti and had an appointment to drive/pick up a specific preowned vehicle. We were in route to the dealership, which by the way was 2+ hours away only to receive a call telling us the car was just sold out from under us. We had agreed on numbers with our sales person and the only thing standing in the way was a test drive. We were prepared to take possession immediately. We feel it is in very poor taste for the dealership not to have given us the courtesy of our predetermined appointment before selling it out from under us. Very distasteful business strategy.


My wife and I first visited Nalley infinity Marrietta,...

5
Bobbykim on 01/13/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I first visited Nalley infinity Marrietta, GA. Two women and two men at the front desk watched as my wife and I got out of my car and proceeded to go look at the qx56. Still, no one acknowledged us until we actually entered the showroom. While in the show room opening and looking at the qx56, no one offered their assistance.So, I took my business to Infinity south Atlanta where Mr. Duckworth and others there treated me with professionalism.


I went there today 12/31/11 to shop for a new car. Me and...

5
Seaquin on 12/31/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went there today 12/31/11 to shop for a new car. Me and my wife was meet by Rochelle as we got out of our vehicle. She had very keen knowleged about the vehicle that we were looking for and she went above and beyond explaining for more that we expected. Even after we told her that we just wanted to test drive the car and advise we are looking to purchase in 2 months she still assisted like we were getting ready to purchase today. Thanks alot Infinity of South Atlanta. Touch Notch Service!!!!


I saw a 2008 G37S from the dealership and had quite a...

2
samueloh on 12/14/2011

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 5.0 Overall Experience: 1.0

I saw a 2008 G37S from the dealership and had quite a rough time getting in touch with my first salesman. After asking for another one, we had coordinated for myself come down for a test drive the next day after I made it known that I live about 3.5 hours away. When I got there, the salesman was nowhere to be seen and I was referred to yet another salesman (3rd one at this point). The salesman took me out for a test drive, and I loved the vehicle - the quality of every vehicle at the dealership was fantastic. When we began processing the paperwork, he came back and told me the vehicle was already sold. Not sure why the dealership bothered to call me the day prior and have me drive total of 7 hours for a vehicle that was no longer in sale... and I had been trying to get in touch with them for a week prior... To their credit, the salesman was pleasant and tried to get me another vehicle... Except it was out of my budget (35.5K vs 30K) and not really the color I wanted. They seemed very eager to help me, but the fact is that I drove from a long distance, only to be told that the vehicle was already sold when they had confirmed that it was still on sale day prior. It really kills the consumer faith and experience.In summary, the dealership salesmans are hard to contact, doesn't really coordinate well for people coming from long distances, doesn't keep a very accurate accountability of their vehicles apparently, and sharks people and tries to get them a different vehicle for higher price. Their vehicles are top-notch quality, and the people that actually do correspond with you are very candid.I see that the vehicle I was still interested is still in their website inventory, so I sincerely hope that this is not a marketing ploy of attracting potential buyers to come down so they can offer them a different vehicle.


Bought new G37; it had transmission downshfting problem...

2.2
jhburtonsr on 12/09/2011

Customer Service: 3.0 Quality Of Work: 2.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 2.0

Bought new G37; it had transmission downshfting problem that dealership did not repair. Tried to trade it for same year demo (used) that listed for several thousand less than my purchase, and the dealer wanted my new car plus $6,000 to trade. I felt conned and insulted. I will not be back, guys....PS Traded the G37 for another new car the next day with another dealer and much more attractive deal!


In today's world, "somewhat decent" customer...

5
amcdaniel on 11/11/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

In today's world, "somewhat decent" customer service is the norm . . . if you're lucky! Excellent service is extremely rare. If you're in the market for an automobile do yourself a favor and experience it for yourself. The moment I contacted them via internet I received a prompt and warm response. I apprecited the $300 price reduction if I scheduled an appointment to test drive and eventually purchased. I arrived earlier than scheduled at the dealership and was welcomed by Lorenzo. Lorenzo took the time to sit with me and explain the difference and benefits of purchasing from Infiniti of South Atlanta. Lakisha joined us later and I was further assured that I made the best decision. The time they took to ensure that I was well informed certainly made a difference. I shopped many dealerships and this experience was exceptional. The added values you receive with the purchase are numerous. Being in the luxury hotel industry for 23 years, my goal is to exceed guests expectations daily. It was such a wonderful experience to be on the receiving end. Thank you!


It was easy to give an overall excellent review for...

5
LREID82 on 11/02/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was easy to give an overall excellent review for Infiniti of South Atlanta. Our experience was seamless from start to finish. We love working with the team at this location and certainly would recommend them to others. As far as we're concerned, that get nothing short of high praise!


Nice friendly staff. Good follow up from the moment I...

4.2
kqhelms on 10/15/2011

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Overall Experience: 4.0

Nice friendly staff. Good follow up from the moment I placed my inquiry. Made the purchase...love the vehicle. Still waiting on some small items promised for the vehicle as part of the purchase and its been more than a month, but overall good experience.


I am very please with the purchase of my M-37 It was a...

4.6
vajohn1 on 09/27/2011

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I am very please with the purchase of my M-37 It was a great experience.Lakisha was very knowledgeable. She walked me through most things and was willing to answer questions.I left feeling that I could contact her if the was a problem.


Marcus was excellent. The price was very good. He was...

4.8
9__iron on 08/21/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Marcus was excellent. The price was very good. He was nice enough to sign me up for free oil changes for the life of the vehicle. They processed my paper work very quickly, filled the tank full of gas, and detailed the vehicle. Extremely satisfied. Will definitely get my repeat business.


From the time I came into South Atlanta Infiniti everyone...

5
thielmj on 08/18/2011

Customer Service: 5.0 Quality Of Work: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the time I came into South Atlanta Infiniti everyone was extremely friendly. Marcus worked with me and answered all of my questions. He understood the product and was able to get me the price I wanted for the new car and my trade. I was extremely pleased with my purchase.


What a sweetheart! He wasn't my sales guy but he noticed...

5
JuanitaRamos on 08/18/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

What a sweetheart! He wasn't my sales guy but he noticed me outside the dealership looking utterly confused because I could not figure out how to work something in my new car. Whatever I needed took about ten minutes to figure out but he did it. Outstanding customer service and great patience. He made my first Infinity purchase a pleasant one.


Marcus was very personal. We discussed my needs and the...

4.8
ccthompkins on 08/13/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Marcus was very personal. We discussed my needs and the desired features I was looking for in a vehicle. He worked diligently in finding me a vehicle that meet my needs. He exceeded my expectations.


The best service consultant that I have dealt with. I...

5
najhe on 07/25/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0

The best service consultant that I have dealt with. I have been coming to IInfiniti of South Atlanta since I purchased the G35 Coupe. I have dealt with Thomas a numerous of time and he is the greatest. Everything is complete and the follow up with me as a customer is fabulous.


I completed my own, months long research on my next car...

5
bkherren on 07/15/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I completed my own, months long research on my next car purchase and decided on the G37. I prefer to use the internet sales department because I can complete the price negotiation on the new vehicle via email without stepping into a showroom. In the case of Infiniti of South Atlanta, I found them through Infiniti.com. They are the top rated Infiniti dealership for customer satisfaction in the state of Georgia, which is why I chose them. I submitted a price request online for the vehicle I wanted and received an email from Lorenzo, the Internet Sales manager at the dealership, within about 15 minutes. I described my preference for negotiating and he sent me a quote with his best price for a vehicle he had on the lot that met my requirements. It included both the MSRP and the invoice price. He offered it to me for below invoice and I agreed to the price. We met at the dealership that afternoon and I test drove the vehicle. They appraised my trade-in and offered me top dollar. I took delivery that day. This was the most painless car buying experience I've ever had. The people were honest and easy to deal with. I was honestly surprised at how quickly we arrived at numbers that we both greed upon. The financing and delivery process went flawlessly too. My wife has also taken her Nissan Armada there for service for years and swears they have the best service department she's ever experienced. I'll be finding out for myself now.


In the past 6 years, have leased three vehicles from...

5
dawnscotland on 07/05/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

In the past 6 years, have leased three vehicles from Infiniti of South Atlanta. The customer service in Sales and in the Service Department are both consistently outstanding. During my most recent experience, my sales associate went above and beyond to answer my questions -- he even pulled up a competitor's web site so I could compare pricing. I highly recommend this dealership to anyone considering and new car lease or purchase.


from beginning to end Marcus provided excellent customer...

5
theburn16 on 06/08/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

from beginning to end Marcus provided excellent customer service, was knowledgable about the car and was never pushy when asking for the sale. overall it was an awesome experience and i would definitely buy from Marcus again.


Marcus Hodge-Johnson was a great salesman that I will...

4.8
111252201009 on 05/09/2011

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Marcus Hodge-Johnson was a great salesman that I will always remember. Great personality, professional, knowledgeable, and a sense of humor. A pleasure to work with! Dealership was clean and well organized, and processed my paperwork very efficiently.


I would definitely recommend this dealership to anyone...

5
seschete on 05/04/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would definitely recommend this dealership to anyone wishing to purchase a new vehicle. I planned to buy a G37 hardtop convertible and wanted very specific options.I was intially steered towards this dealership by the USAA car buying plan and within an hour of submitting my car search request out online thru USAA to the greater Atlanta area, Lakisha with Infiniti of South Atlanta called me. She guickly got additional info and started the process of locating the exact car I wanted. During the conversation, I found out that Atlanta was still experiencing problems with the recent severe ice storms and most of Atlanta businesses/streets were still closed---in fact Lakisha was actually working with me from her home! What dedication.....! Within less than 1 day, she had secured the car I wanted, assisted me in securing financing thru Infinit at a fantastic price, and arranged to have the car ready for me for pickup 2 days later when I stated I could arrive in Atlanta. Lakisha offered to have the car delivered to my home/work at a very nominal fee and complete all paperwork online or via fax/mailing since I lived 5 hours away in another state---which I thought was great but I wanted to pick it up myself instead. When arriving in Atlanta 2 days later, ice was still everywhere, and many businesses were closed however, Lakisha at Infiniti of South Atlanta was waiting for me with a smile on her face and a car ready for pickup...she was as excited for me as I was in getting the car I had been wanting for a long time. This was the first time I actually saw the car with all the options that I wanted exactly and was not disappointed. Lakisha ensured all paperwork had been completed prior to my arrival and ready for signatures only. My husband and I met with David, finance manager, and quickly signed all paperwork...no haggling, no fuss...a first for me when buying a new car. Overall I can't say enough about my experience with Infiniti of South Atlanta and would definitely recommend them to others and especially to those under the USAA car buying service. Both Lakisha and David were a pleasure to work with and managed to pull the sale off despite the lingering icey conditions from the recent storm. Thanks again for the best car buying experience I have ever had...Susan E.Mobile, AL


I previously had a bad experience with this dealership...

4.8
temayathompkins on 05/02/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I previously had a bad experience with this dealership but Marcus was great despite me not purchasing a couple of years ago so, I decided to reach out to him when I was looking to purchase a agian; and he was willing and just as excited as the first time to help. He made my buying experience the most positive and stress-free. Essentially, Marcus exceeded any expectatation that even the most particular buyre could have, He went above and beyond but most importantly; he ALWAYS kept his word. He made a negative experience positive and if you are looking to purchase; Marcus is your guy regardless of the budget.


Ms. Denewellis Service Consultant listen to what my needs...

4.8
j.jackson on 04/09/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Ms. Denewellis Service Consultant listen to what my needs were for my 2005 G35. Because I did not want to purchase new rims; She first collaborated with Alloy Wheel Repair to remanufacture all 4 of my rims within 3 days. She then coordinated the effort in replacing 4 worn tires with 4 new high profile Bridgestone tires on the 4th day. This would normally be just another day but I also had a childhood friend who died this same week. My mind and heart wasn't on my vehicle. The funeral was set for 12:00 noon. My tire replacment was at 08:15. Ms. Denewellis and her service team, had me out of the service department with all new tires and vehicle washed at 10:40. Allowing me plenty of time to attend my friend's funeral with no worries. Ms. Denewellis ability to first listen and then act, gave me the reassures that my day/funeral day would be find. I most definitely would recommend Infiniti of South Atlanta to others, if service consultants like Ms. Melissa Denewellis are employed there. Please Let Ms. Denewellis know, she helped me through a day that could have been overwhelming. Thank you!


Andre Goolsby was our salesman and went out of his way to...

5
Georgecar on 03/23/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Andre Goolsby was our salesman and went out of his way to help us get the car we wanted. Andre made sure we understand the benefits of the different models, so we knew for sure what vehicle we wanted. He followed up with us after the purchase to make sure everything went well and we were happy with the car. Everyone at the dealership was friendly and helpful.


I found the car on the internet and did the entire deal...

4.8
rwthomas on 03/14/2011

Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I found the car on the internet and did the entire deal over the phone. I thought the price was excellent and Lakisha was extremely helpful and friendly. I drove 4 hours to the dealership and the paperwork (although it did have a few minor mistakes) and car were ready to go. In about 45 minutes I was on my way. I did't deal with anyone else at the dealership but everyone seemed to be very friendly.


Great price, great service, no tricks! Lorenzo did a...

5
shadrach06 on 03/12/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great price, great service, no tricks! Lorenzo did a wonderful job. He was very patient, answered all of my questions and did all of the research I asked him to do. When I finally came in to the dealership there were no surprises. Sweat free! I would definitely recommend him.


We just wanted to thank Andre for providing such...

5
landba on 03/09/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We just wanted to thank Andre for providing such exceptional service in the recent purchase of our 2010 EX35. His warm and friendly personality made purchasing our new car from another state easy and effortless. Any fears that we had buying a car over the internet, completely sight unseen, were eliminated by Andre's professional and friendly manner. The car was in better shape than even the photos revealed on their website. Finally, the fact that Andre was willing to pick us up at the Atlanta airport speaks to his commitment to service and the customer. We will be sure to return to Atlanta to purchase our next Infinity from Andre and his outstanding dealership!


I worked with Marcus Johnson up front for all pricing...

4.6
skolapalli on 03/07/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 5.0 Overall Experience: 4.0

I worked with Marcus Johnson up front for all pricing details. And customer service was excellent and pricing was same as it was detailed in email before. No hidden fees and tricks. I tried other dealers before this and there is no comparison. Definitely best dealer in town. I would recommend these guys for others.


Infiniti of South Atlanta did an excellent job of ensure...

5
gibson.j on 03/07/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Infiniti of South Atlanta did an excellent job of ensure that my experience in purchasing a new vehicle was a very pleasant and comfortable one. I began research in early 2010 on new cars due to my need to upgrade from the 97 GMC Jimmy (purchased new). I contacted Infiniti of South Atlanta and informed them of my intent to buy and when, they in turned kept me informed and up to date on the product of interest (FX35). Jonathan Simmons listened to me and put me in the vehicle that I wanted, truly this was a very good experience for one that really doesn't enjoy purchasing large ticket items. Thank you Infiniti of South Atlanta


The team at Infiniti South Atlanta is fantastic! Lorenzo...

4.8
Brandon73 on 03/02/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The team at Infiniti South Atlanta is fantastic! Lorenzo Duckworth is a true professional who cares about his clients, knows his products, and can make things happen. We have purchased several cars over the years, and this was the cleanest, most hassle-free process ever. The service staff was readily accessible to address a couple of questions that we had. Great experience all around!


Great Experience, Great Price, and now i own an...

5
makebuu on 02/28/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great Experience, Great Price, and now i own an Infinitii, they even give u a Celebration Certificate, a CD and sum Apple Cider, i almost felt spoiled Lol> I was able to negotiate the price down to my standards and the Car is running real smooth and everyone loves it


the only thing I would change is the length of time it...

5
mmagee62 on 02/28/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

the only thing I would change is the length of time it took to sign paperwork. over 2.5 hours and I would think it could have been done in 1 hour. while i did give the dealership and sales people an excellent rating, this is one area that I would like to see addressed. I liked the idea that I was able to negotiate the price over the phone and I had hoped that by doing this it would shorten the actual time when I went to pick up the vehicle. The salesman was very accessible and good at returning calls.


My experience at Infiniti of South Atlanta was awesome. ...

4.8
37ddt on 02/28/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My experience at Infiniti of South Atlanta was awesome. Marcus was very patient and went over and beyond the call of duty to locate the perfect vehicle for me. I never once felt pressured or as if I was being "sold" to. I would recommend anyone to purchase a vehicle at Infiniti of south Atlanta. Marcus also followed up after the sale to make sure my rental vehicle was returned properly. David in finance made the process as smooth as possible and again I never felt as if I was being oversold on add ons. Eric was able to provide many different pricing scenario's on the vehicles I was choosing between which allowed me to make an informed decision with no pressure. Definitely a Win Win Situation for everyone!


To begin I've always heard that "dealerships"...

4.8
Junious84 on 02/22/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

To begin I've always heard that "dealerships" are not the way to go when looking to service your car. I've been told, "the prices are way to high" and "the customer service is never good because they are too many people there to cater to your needs." Well honestly, this dealership, Infiniti of South Atlanta has put all those rumor to rest! The customer service that I received from Melissa and everyone I came into contact with at the dealership was OUTSTANDING!!! From the moment you drive up you are not standing around for more than a second before someone is there to greet you and help you with your needs. I highly recommend anyone looking to service their Infiniti to head to South Atlanta! And let me give a personal thanks to Ms. Melissa, she is one of the best sales reps there! If you can ask for her! She is AWESOME! She worked so hard to help with all of my questions, and let me tell you, I had A LOT of questions! So thank you so much Melissa for your wonderful customer service, you have made a customer for life out of me! KUDOS!!!


My experience with Lakisha and David of Infiniti of South...

5
mlrock on 02/22/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience with Lakisha and David of Infiniti of South Atlanta Dealership was nothing but the best car buying experience I have had, hands down. They both were super nice, professional and fast! They really know the business well. They provided me with all the requested information upfront before I ever arrived to the store, which alone helped me to pick Infiniti of South Atlanta as the place I wanted to spend my money.The courtesy follow up has been great and friendly!Thanks,Marvin Lawrence


I have purchased three different infiniti cars (G 35,...

5
esimon99 on 02/18/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchased three different infiniti cars (G 35, M35, M 37) from them. The personnel and management is very strong. I have never been pressured. I have always been treated fairly and given a good deal. I will continue to work with this location moving forward because I love Infiniti cars.Great location and nice people.


I never like negotiating the price of a car at the...

5
willi014 on 02/07/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I never like negotiating the price of a car at the dealership. This time I tried an internet automobile search engine from Bank of America. I selected the exact car I wanted at a price that was hard to believe. I received back info on several dealerships and selected one in my region. I spoke with them on the phone and made an appointment. It was great. They had the car I selected on the search engine parked out front for my review. There was no further price negotiation and the price was completely hassle-free. Everyone there were courtious, friendly, and helpful. My paperwork was explained to me and the whole process was expedited. I was driving my new car in 30 minutes.


I found my experience at Infinity of South Atlanta...

5
khardigree on 02/06/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I found my experience at Infinity of South Atlanta amazing. I have tried to purchase vehicles at other dealerships in the past and have been treated as I did not know what I was doing. All personnel were extremely friendly, courteous, and treated me with respect. Marcus was amazing. He was friendly, funny and made me feel very comfortable, as well as the other staff. I love my FX35. It is the most amazing vehicle I have ever owned. I would highly recommend Infinity of South Atlanta and will definately purchase there again in the future. Very professional, top notch operation for me, 5 stars......I love you Marcus, May God Bless...\Regards,Kathy Hardigree


I was very concerned that I would be unable to get the...

4.8
malaikamorris on 02/01/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was very concerned that I would be unable to get the vehicle I desired due to my credit but Marcus and Dave worked with me and not only did I get the car that I wanted, I got it within the range I requested. They are very professional but also very courteous and I would recommend anyone in the market for an Infiniti go see them. They make wishes come true.


First and Foremost, our salesperson Andre Goolsby was the...

5
Craig Drum on 02/01/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

First and Foremost, our salesperson Andre Goolsby was the main resaon for the above scores. Andre took the time to get to know my wife and I and treated us as real people and not just as customers. Andre was very thorough in presenting the features and benefits of the car even before we took the test drive. Once we decided to buy, the sales process was seamless and we were out the door with the car within 2 hours of negoiating the purchase price. My wife had to bring the car back in the following week for some touch-up and Andre was there at 0730 in the morning to meet her, take her to work and then deliver the car back to her at her office later in the day. In my mind that is Quality Service, from a Quality Salesperson from a Quality Dealership.


What a breath of fresh air! My common expression used to...

5
Mose on 01/31/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

What a breath of fresh air! My common expression used to be, "I would rather be at the dentist than negotiating for a car"; not at this dealership! I contacted Marcus (Internet Sales) to see what was available for lease on a G37 Coupe. He was very detailed and up front with the price offered on the G37. Another pleasant surprise was that he price he gave me by email was the price I paid. No gimmicks here! High recommendations for Marcus and the Infiniti Team of South Atlanta. Oh, I forgot, I did pay a little more. Sale price + 2 Snickers bars :-)


I had the best car experience at the Heritage Infiniti...

5
CandleWax on 01/31/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had the best car experience at the Heritage Infiniti dealership this past weekend. Never before have I felt like a priority and friend simultaneously when leasing a vehicle. From the gentleman that greeted us at the front door to the individual that affixed my temporary tag, I appreciate the employees working at this dealership. This dealerships is top notch and superior in every way possible.From the moment Lakisha Johnson introduced herself to my husband and myself, we knew we were in good hands. After dealing with other dealerships all day, I was beyond exhausted. Lakishas positive attitude and knowledge base of your dealerships options were a breath of fresh air. She was able to gauge our needs and anticipate our questions. I appreciate her straightforward approach to letting us know the options available, so we could make an informed decision. So many dealerships today waste their potential customers time but beating around the bush and not being honest.When we went over the final numbers and maintenance choices with David Curtis, once again the stress was removed from the situation. No one enjoys talking final numbers when it comes to a vehicle you are about to lease. David took the time to explain the pros and cons of the various opportunities he had to offer. He was very through when explaining what to expect next regarding my payments and such once I left the dealership with my G37. As a side note, I would like to also thank Makis Hodge for introducing himself to us. It was nice to meet the General Sales Manager during our second visit. He helped to further solidify our comfort and respect for your dealership.


Marcus Johnson and James Ruffin were great to work with. ...

5
jab101 on 01/29/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Marcus Johnson and James Ruffin were great to work with. Marcus communicated with me via email and phone until the Infiniti I was looking for was found. The deal we negotiated was exactly the deal that I signed including the Snickers. James met me at the dealership and was waiting on my arrival from Birmingham. He showed me every detail of the car and made sure that it was exactly what I wanted. The entire sales process was easy and no pressure. I would recommend this dealership to anyone interested in purchasing an Infiniti, especially someone out of state.


I was an Infiniti owner for 7 years. Three months ago I...

5
yuppiethree on 01/25/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was an Infiniti owner for 7 years. Three months ago I was in the market for a new car. I went with a Ford. BIG mistake. For three months I had nothing but issues with the ford and plus the service was horrible. I learned the hard way, but I am glad to be back with the Infiniti family. Years from now, when it is time to buy a new car, the only question will be, what Infiniti model do I want to buy.


Don Lott was a pleasure to work with... he is very...

5
tinkerlink on 01/07/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Don Lott was a pleasure to work with... he is very helpful and has been very accessible even after I purchased my FX. I would recommend this salesperson to anyone interested in purchasing a vehicle. He made purchasing a new vehicle a lot easier than I thought it could ever be.Don Lott was able to keep his promise to keep it with in my budget prior to coming out to purchase the vehicle and he was able to do so.Thanks so much I truly enjoyed my car buying experience here. I had been to other Infiniti dealers and did not feel comfortable but at this location everyone I meet was great and easy to talk to. I feel like part of the family when I walk into this dealership. The only unfortunate part is it is 30 miles away from where I live.Thanks so much for the great experience


Andre Goolsby what can I say but you are a great sale...

4.8
ericahill on 01/02/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Andre Goolsby what can I say but you are a great sale rep. My experience at Infiniti of South Atlanta was wonderful. Andre thanks for all the information and phone calls, it took a year for you to get Chris and I there but we made it. The 2011 Infiniti QX56 that we purchased is a great vehicle. Infiniti of South Atlanta keep up the good work I would recommend you guys anytime. (Andre for SURE!)


I am 64 years old and have purchased many new and used...

5
johnnicholas on 12/10/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am 64 years old and have purchased many new and used vehicles in my life. My experience with Infinity of south Atlanta was the best experience I have ever encountered involving the purchase of a vehicle. The staff are to be recomended extremly highly for their honesty, professionalism, and integrity. I felt under no sales pressure whatsoever during the encounter with the staff. I would recomend this dealership to anyone without question, a fine dealership retailing a fine product.


The was superb service and professionalism by the entire...

4.8
datacom on 12/09/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The was superb service and professionalism by the entire team. I have bought many auto's over the years and the meticulious care and dedication towards satisfaction was displayed from walking in the door, by the friendly receptionist, my sales rep (Marcus, on up to the finance manager (Cleo), all well beyond my expectation. I was even happily delayed from leaving the lot because the maintenance person preparing it for delivery paid so much attention to detail making sure everything was perfect.I will buy here again and again, as well as referring all of my friends. THESE GUYS MADE MY DAY........


My experience with Infiniti of South Atlanta was a good...

4.3
DonF on 12/08/2010

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

My experience with Infiniti of South Atlanta was a good one. This is my second purchase of a G37 within the past 12 months. The first was an 09 preowned, the car was very impressive, even though that dealership was not. I am moving along in age, and wanted one more NEW car, with the G37 being my choice, it is very fast, confortable, mpg is good for so much power.I checked with dealerships in both Carolinas and Georgia with Infiniti of South Atlanta being the most responsive and they had the car I was looking for.After about 10 days of internet communications with Lakisha Johnson I made the two hour trip to Union City... and 3 hours later I left in my new G37. She was the only person I had deal with and I appreciated that. We traded for pretty close to the figure I had in mind, plus 0% financing... good deal.I would recommend Ms. Johnson and the dealership to a friend... Everyone I came into contact with at Infiniti of South Atlanta was very friendly... I felt welcomed and I like my car.


I purchased a 2011 Infiniti QX56 last week. Lakisha...

4.8
EmilyKent on 12/07/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I purchased a 2011 Infiniti QX56 last week. Lakisha Johnson was extremely knowledgable about the car and knew all the technical stuff about it. She was friendly & fun and worked with me the way that I wanted to work. The dealership allowed me to take the car for 2 days even though I lived outside of the perimeter. I would definitely refer everyone to Lakisha and know that they would also be taken care of.


Marcus made the deal happen..I was speaking with...

5
Bryant15 on 12/07/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Marcus made the deal happen..I was speaking with Gwinnett, Roswell and Decatur on the same deal and Marcus was the most responsive and enjoyable to speak to out of all four infiniti stores. He also went the extra mile or should I say 50 miles by dropping the car and paperwork off and picking it up...if he was not willing to do this then my lease deal would have went to one of the local dealers. Infiniti of South Atlanta is a dealership that I will recommend to anyone in the market for an infiniti.Thanks - Dan Bryant


Marcus was outstanding! He was very couteous and...

4.8
dstewartx4 on 12/02/2010

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0

Marcus was outstanding! He was very couteous and thoughtful. He searched and found the exact car we weree looking for and had it at the dealership the next day. Only complaint was having a long wait to get into the business department. I was able to watch the football games while I waited though.


My experience with this dealership was very pleasant and...

5
miathompson on 11/24/2010

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

My experience with this dealership was very pleasant and customer friendly. Marcus, the salesman put forth every effort to ensure that the sales process was very comfortable, professional, and customer oriented. He put forth every effort to satisfy my requests as well as meet my requirements. He was very frank and honest throughout the process and made sure that I was well informed every step of the way. Once the transaction was completed, he continued to ensure that as a customer I was comfortable with the decision that I had made and tried to ensure that I had the necessary knowledge to maximize all of the benefits and advantages that the car had to offer. THe expereince overall was very positive and I would definitely go back to this dealership. All of the team members were very knowledgeable and willing to assist if necessary to ensure that the customer was satisfied. Thanks Marcus and thanks to Infiniti South for a job well done.MJ


I would highly recommend Infiniti of South Atlanta to...

4.8
taralwiggins on 11/23/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I would highly recommend Infiniti of South Atlanta to anyone in search of a vehicle. Working with Lorenzo was a breeze. He was straightforward, professional and very friendly. Usually when you step into a car dealership you are overwhelmed with salesmen attempting to persuade and deceive you, NOT INFINII! The entire staff made us feel welcomed and were constantly checking to see if we were comfortable. BY FAR THIS WAS THE BEST EXPERIENCE I'VE HAD IN SEARCHING FOR A VEHICLE.


Everything was OK but have few cosmetic issues with the...

3.8
Champati on 11/10/2010

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 4.0

Everything was OK but have few cosmetic issues with the car and the dealer offered to fix them. Will go back but overall I would say it's OKFinance was good and quick got what was promised............Overall it's a good dealership but they can improve a lot.


For the Halloween weekend, I was looking for a car that...

4.6
cinematikx on 11/08/2010

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

For the Halloween weekend, I was looking for a car that was in my budget. I went on cars.com(I highly recommend this website), and I spoke with Lakisha Johnson. She was very helpful with the history of the car and showed professionalism. I had a great experience at Infinti of South Atlanta. While financing the car, they broke it down for me and also were helpful on my payment arrangements. I thank Lakisha Johnson for letting me purchase a reliable vehicle before my birthday, a 2005 Nissan Altima. I totally recommend Infinti of South Atlanta. Thank you, Lakisha.


I reccomend to anybody in the market for a car to work...

5
Big Meech on 10/15/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I reccomend to anybody in the market for a car to work with Marcus johnson of Infiniti of South Atlanta. I shopped dealerships for two weeks and test drove four cars before meeting Marcus, and his professionalism, enthusiasm, and genuine passion for making his customer happy was unmatched by anyone in town.Being in sales myself, I can recognize the attributes of a customer centric sales person and those that will tell you anything to make a sale.Marcus understands the concept that a strong foundation is necessary for a prolonged positive experience and relationship. Working with him was truly like working with a friend and I would reccomend that anyone looking to purchase a vehicle at least pay Marus a visit and give him the opportunity to make you pleased with your purchase.I will say with absolute confidence that if you go to see Marcus, you won't want to see anybody else. Sincerely,Barry S.


In September I purchased a 2007 M35 which appeared to be...

2.8
Bernie04 on 10/14/2010

Customer Service: 3.0 Friendliness: 4.0 Pricing: 2.0 Overall Experience: 2.0

In September I purchased a 2007 M35 which appeared to be in great condition until I noticed a"funny" smell 3-4 days after having vehicle. On day 3 I returned to dealership to get car fax report I repeatedly asked for on purchase date I also scheduled to have car left at dealership and detailed while I would be away on a business trip. Upon reviewing CarFax everthing seemed in order and I noticed the car came from Tennesse and was purchased at an auction, okay. Anywho, the associate informed me that the smell would be dealt with while I was away. Upon return 6 days later, the smell was still in the car, if not worse. I tried airing car out and using fresheners to no avail. When parking car in my garage I could smell the odor throughout the garage. Some days I could smell the mildewy scent in my clothes. Even passengers in my car noticed the mildew smell. I have a strong feeling that this car, from Tennesse, may have had some water damage from the unfortunate flooding that took place this past spring. I took the car back to the dealership with my concerns, returned the keys and expressed my displeasure and unhapiness with this vehicle and my undesirablenss about keeping car. Those that I had contact with were friendly and seemed to want to smooth things over but not to my satisfaction. I also sensed from the sales mngr that he thought I may be over reacting and making a big deal out of mold and mildew in the interior of a vehicle I will have to make hefty monthly payments on! At this point I feel like I've gotten a car from a two-bit buy here pay here lot. I can not have a peace of mind driving in a car daily thinking that this car could potentially be a health risk.I have informed the bank that I've returned the vehicle and I wish to assume no responsibility for this car. I simply want my downpayment back and wish to move on. Yes, the dealership is nice and clean and the people there are curteous but there needs to be more accountability and ownership for defective merchandise. Listen and give the customer what they want. BE LEERY OF THE FALSE IMAGES PORTRAYED.


I purchased a certified pre-owned QX56 and was incredibly...

5
carshopmom on 10/08/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased a certified pre-owned QX56 and was incredibly impressed with Infiniti of South Atlanta's unyielding attention to creating a positive experience for the customer.The entire staff - from the top down - represent the ultimate in true service and customer satisfaction.Smiles greet you, warm handshakes make you feel welcome, and a genuine respect for the customer seems to be the rule at this dealership.You can't go wrong making a stop here and checking out the inventory or the team behind it.Impressive staff, very fair prices and a great car buying experience overall.


excellent customer service. Very professional and...

5
vaughn66 on 10/01/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

excellent customer service. Very professional and informative. Mr. Johnson made the purchasing experience relaxed and very informative. Excellent dealership and salesperson. I have now purchased three vehicles from this dealership and each experience has been excellent.


Both Jonathan and Trace were excellent individuals to do...

4.8
lsimmo on 09/30/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Both Jonathan and Trace were excellent individuals to do business with. Their professionalism exceeded far above our expectations. This dealership personifies customer service to its highest level. I would reccommend this dealership to anyone who are in the market of purchasing a vehicle.


I appreciate the customer service and all around sales...

4.4
WillieP. on 09/17/2010

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I appreciate the customer service and all around sales team, their willingness to work with me and my wife on the car of our chioce. The information of the vehicle and the courteous attitude help seal the deal to a satisfied customer. I also enjoy the vehicle maintenance service that is offer to the client from the individual attention to the one on one about your vehicle, I think it makes a difference in how one feels in being served.Great job, keep up the great work.


I took my car in for minor repair. I spoke to the...

5
dwulf on 09/16/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0

I took my car in for minor repair. I spoke to the service manager he was very polite and helpful. He told me what had to be done, the cost and time to pick the car up. I didn't expect any of these to hold true however to my surprise everything was repaired, the price was correct and above all the car was ready when he said it would be. This is usually unheard of and not expected when you take you car into a dealer for repair. Everyone I spoke with were super friendly and helpful. I will take my car back to them for any service or repairs that I need in the future and will be sure to recommend them to anyone.


This is our third sales experience, and each time we have...

5
dmann921 on 09/14/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is our third sales experience, and each time we have been very pleased with the quality of service. Not only has she helped us, but our friends and family as well. We will continute to refer and send people to her. She is an exceptional sales person. Thanks Kisha, we love our new truck!Dan & Nicole P.


Andre and the rest of the Infiniti team were first rate....

5
pnccollins on 09/13/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Andre and the rest of the Infiniti team were first rate. They made the shopping experience extremely pleasant and rewarding. Given the complicated nature of my deal, two lease trade ins, it would have been easy for Andre and John to lose patience. But that was not the case. Rather, they spent a considerable amount of time working through several options. This is my third buying experience with this dealership and I plan to make it more.


I had an awesome experience with Infiniti of South...

5
mariawills on 09/12/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had an awesome experience with Infiniti of South Atlanta. I learned about the dealership through progressive. Marcus kept me informed via email before I arrived and it was a simple process when I arrived. I had to have a car as soon as possible because I was in a car accident and was paying for a rental. He made it a quick process and a great one.


My visit to the Infiniti of South Atlanta dealership was...

5
V.J. Naples on 09/03/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My visit to the Infiniti of South Atlanta dealership was wonderful. My wife and I traveled two and a half hours from Augusta, Georgia to look at two specific vehicles advertised on their web-site. Neither of these two vehicles worked out but Marcus spent the extra time and effort to put together a sales package on a brand new Infiniti G-37 that I just couldn't pass up. The entire experience was very pleasant and we would highly recommend using this dealership to our family, friends, and anyone interested in an Infiniti. Marcus has a great attitude and has excellent sales skills with a very personal touch. It was definately a pleasure meeting and working with him on our purchase. Also, I shopped locally for several months and our local dealer could not put together a package where I felt like I was getting a good deal. I saved approximately $1,700 traveling to Atlanta and shopping at the Infiniti of South Atlanta dealership. I strongly recommend that you ask for Marcus and I'm sure you'll be very glad you did. V.J. Naples


I purchased a new QX56 as a surprise present for my wife...

5
sdn on 08/31/2010

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased a new QX56 as a surprise present for my wife and had a superlative experience with Marcus Johnson and the rest of the Infiniti South Atlanta team. Absolutely satisfied with the buying experience, and I do not give such praise lightly, particularly after automobile purchases. My wife test drove the QX56 at another dealership located much closer to our home, but we were less than overwhelmed by the service & commitment to the sale. So I reached out to other dealers over the Internet and Marcus responded on behalf of South Atlanta. He definitely went the extra mile for me, answering my questions, locating the specific vehicle we wanted, and negotiating the sale via email and texts while I traveled on business. Marcus even drove the vehicle 25+ miles to my house so I could meet him face-to-face and look over the QX56 myself. Marcus also worked with me on price, re-arranged his schedule to close the deal, and personally made sure the vehicle was prepped & ready for my wife's surprise. While she loves the vehicle itself, my wife was more impressed with Marcus' commitment to customer satisfaction. The closing was simple and straight-forward. When the numbers didn't line up, we corrected the figures and re-wrote the deal. Simple as that. After the sale, I spoke with the sales manager and president, both of whom wanted to make sure we were taken care of. The level of customer service at Infiniti South Atlanta is fantastic and we will definitely buy from this dealership again, despite the distance from our home. Thanks Marcus!SDN


I purchased a new car with a trade in. I received a very...

5
stevemahan on 08/30/2010

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased a new car with a trade in. I received a very fair price for my trade and a good discount on the new car. The sales woman was very professional, knowledgeable about the product and very helpful in explaining the features of the car. The finance manager was excellent and saved me a significant amount of money by structuring the trade in such a way that sales tax was avoided. The transaction was easy and very clearly explained. An excellent experience.


My experience at Inifiniti of SouthAtlanta was...

4.8
milkman1334 on 08/27/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My experience at Inifiniti of SouthAtlanta was exceptional.Lakisha,sales, is very friendly,professional,and courteous and she made my entire purchasing experience easy.Also Cleo was very good in explaining and presenting the various financeing options.Thank you InfinitiSouthAtlanta staff.W.Glenn Johnson


This Team is exceptional , from the moment my wife and...

4.8
Vernon.T on 08/26/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This Team is exceptional , from the moment my wife and I walked in we were treated with a warmness and honesty that I have never had at a car dealership .I had just driven back from a trip ,I did come too buy a car that day !!!!!!!!!!!!! Again this was a great experience Thank You Vernon Thorpe


I've been following the launch of Infiniti's all new...

5
jbauermd on 08/11/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've been following the launch of Infiniti's all new QX-56 SUV and couldn't wait to finally see it in person. I contacted all the dealerships in the Atlanta area to see who would get the first one! After weeks of, "when can you come in" and "I'll call you", I started looking farther south. That's when I was contacted by Andre, at Infiniti of South Atlanta. He not only was very informative, he was always keeping me informed as to the status of the QX. After many emails and phone calls, the day finally came for me to make the 125 mile trip south to finally test drive this unit. I had NO INTENTION of making any kind of purchase, since I was still in over my head in a Mercedes I wished I never had, but Andre, and his staff greeted me with a warm welcome and showed me everything Infiniti had to offer. I was not only introduced to Eric, the Sales Manager, but to John, the Owner as well. I felt like everyone was there waiting for me to assist in my experience. THIS WAS A FIRST! I have had the opportunity to own many other highline vehicles, however I never considered Infiniti to please my desire for comfort, performance, and my embarrassing ego, yes my status means a lot. The QX-56 I purchased from Infiniti of South Atlanta exceeds all my expectations which makes me wonder, why I don't see more of them on the road. Because of this, I feel like I'm in an exclusive club. The QX can speak to itself, but now one can truly describe the personal touch that Andre, and his staff put on the entire transaction. Even though he knew I was meeting him to see the QX, he still took the time to evaluate my wants, needs and time. When all was said and done, Andre delivered my QX to my office in person. Not only did he show me every feature, and most importantly, how to use it. This type of customer service I have never experienced. Even after owning 2 Lexus products, 1 BMW, and my past 3 Mercedes Benz. My other associates in the office are all interested in what Infiniti, and Andre have to offer. Andre is bringing a convertible to the office for my parter to see how it compares to his SL. If you are looking for the best bang for your buck, I highly recommend Infiniti of South Atlanta for ALL you automotive needs! J. Bauer, MD, FACS


I have been buying vehicles for business and personal use...

5
icespur on 08/11/2010

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been buying vehicles for business and personal use over the past 50 years. Infiniti of South Atlanta is probably the easiest one I have ever dealt with. No arm twisting by the salesman or badgering by the finance manager to load you up with a lot of extra's; warranties, expensive wax jobs or high speed floor mats. Over all I would say they are very professional and pleasant people to do business with. Hopefully my wife will like her 40th wedding anniversary present.Phil


This was the best car buying experience yet. It was well...

4.8
bbrian69 on 08/05/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This was the best car buying experience yet. It was well worth the 5 hour trip even with two young children. We were treated well and felt both sales and finance had our best interest at heart. When we are ready for another vehicle, we will definately contact them again.


I was very impressed with LaKisha and her willingness to...

5
phill on 07/29/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very impressed with LaKisha and her willingness to find the car we wanted. All correspondence with South Atlanta Infiniti was prompt and professional. I will consider using South Atlanta for my future needs. Dave Curtis did a good job in handling all paper work.


Will Harris was a 5.Great personality &friendly . Along...

4.2
tway0831 on 07/25/2010

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

Will Harris was a 5.Great personality &friendly . Along w/Cleo, T.Wilson and Eric. Unforutnately, my first interaction with someone named David was horrific at best. I told him my price range and he tried to force a price above that and send the purchase order to my credit union anyways. I said no that I get to choose, my budget and since he wasnt paying my car note that I get to make that decision. He got mad and told me he couldnt drop the price and I might consider another car.Had it not been for Mr Harris personality and Tre and Eric I would have NEVER bought a car from your business. I used to sell Toyota's and I am familar with the business, MSRP and dealer cost. He wanted me to pay MSRP--RIGHT. Needless to say after working with Eric successfully I purchased a car from you business instead of going back to Florida to Kendall Toyota and Lexus and purchasing another Lexus. David needs a class on customer service and how to talk to people. Im sure that David has and will cost you alot of money if he doesnt improve how he talks to people.I would recommed certain people in your dealership. David is not one of them,Thank you Will, Tre, Eric ahd Cleo for an excellent experience.. The have what it takes to close a deal.


Mr. Johnson answered all my questions promptly. I was...

4.8
syrano on 07/24/2010

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Mr. Johnson answered all my questions promptly. I was not familiar with the Infiniti brand, so he showed me all the advantages of ownership, and convinced me that a long term relationship with Infiniti of South Atlanta would be a pleasant experience. I would recommend this automobile and dealership to a friend.


Doing business with Infiniti of South Atlanta was very...

5
adrubin on 07/21/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Doing business with Infiniti of South Atlanta was very easy. The staff is very professional, friendly and honest about the cars they sell. I was very pleased with the hard work and dedication that presented itself at all times. I definitely will refer and do business with this dealer again.


Dear Andre, I came in for service on my 09 QX56 not to...

5
jkit56 on 07/19/2010

Customer Service: 5.0 Quality Of Work: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dear Andre, I came in for service on my 09 QX56 not to purchase a 2011 QX56.I ask you about the 2011 QX56 and if you had any on the lot.You was very professional and extremely helpful with the features the truck had to often. I am enjoying my new truck and I thank you that you was my salesperson the experince was great so keep doing what you do best and that is smile.I don't remember the guys names that did my paper work but I truly thank them also. You all were very nice so there is nothing more for me to say but excellent service all around. J.Kitchen


I called Marcus & told him the vehicles we were...

5
Bassregards on 07/05/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I called Marcus & told him the vehicles we were interested in & what we wanted to do with the financing & within an hour he called me back & said he had the vehicles we wanted to look at on the lot & that they could make the numbers work. When we got there Marcus had the vehicles pulled up and demonstrated them to us as we took them for a test drive. When we had decided on the vehicles we wanted we were introduced to trace (the sales manager) who walked us through the numbers. There was no back in forth haggling. He told us the best he could do right from the start & let us make an informed decision. Once we decided we were going to purchase we dealt with a very professional finance person who completed the transaction. We purchased a QX56 & an FX35 with a trade in & completed the whole process in 5 hours which we thought was great for purchasing 2 vehicles. Marcus & Trace were excellent to work with & Infinity has a lot of extra ownership benefits that you should check out! I highly recommend this dealership!


Excellent sales process, very efficient. Did feel like...

4.8
dp3410 on 07/02/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Excellent sales process, very efficient. Did feel like they appreciated my business but after reflecting on the experience for a few days, I don't think I got the best price I could have if I'd negotiated a little harder. One other thing, is they did not offer to remove some obvious scratches on the Driver's door and I believe a Luxury auto dealer should have cleaned the car up to as near perfection as possible (I bought a 2005).


$36,311

Mileage: 8762

Color: LIQUID PLATINUM

Transmission: Automatic CVT

Contact seller for Body Style

City: ,

Engine Type: 2.0L Turbo I4 268hp 280ft. lbs.

$55,000

Mileage: 14712

Color: BLACK

Transmission: Automatic

Body Style: SUV

City: Union City, GA

Engine Type: 8 Cyl

$16,157

Mileage: 43890

Color: PALATIAL RUBY

Transmission: Automatic CVT

Contact seller for Body Style

City: ,

Engine Type: 2.5L I4 170hp 175ft. lbs. 2.5L I

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