Infiniti of Sarasota

THE BEST INFINITI DEALERSHIP IN FLORIDA

If you are in the market for a car Infiniti of Sarasota is the place to be! I would recommend this dealership and the staff a hundred times over. We drove 3 hours just purchase from them as they are by far the best dealership in Florida to work with. Trust me as I spoke to most of them! From start to finish the service we received when purchasing our new QX 50 was EXCEPTIONAL! The personal attention and customer service we received the from the moment we started the process was unlike anything I have experienced when buying a car. Wayne Lamphier (Sales Manager) and Mark Miller (Sales Consultant) went ABOVE and BEYOND to make sure the process went smoothly. I will tell everyone I know about Infiniti of Sarasota and make sure I can send as many people as I can your way! Keep doing what you are doing as YOU ARE THE BEST!

Superior customer service and knowledge of the car

John Reimer at Coast Infiniti knows more about the QX60 than I think Infiniti does! He bent over backwards to deliver a car that was perfect for me and in mint condition. But he didn't stop there. Upon picking up my car, John sat in the car and took me through every aspect of the technology, allowing me to get the basics down without getting out the manual. Excellent customer service and definitely the best of any FL Infiniti dealership. Would go back again in the future.

Nice buying experience with Keith and Wayne

We have purchased 4 vehicles over the years from Coast Infiniti. Our most recent purchase was handled by Keith Darity (sales person) and Wayne Lamphier (sales manager). Keith was very professional, informative and accommodating. Wayne, who had the final say on the numbers gave us a fair value for our trade in and an attractive price on our new vehicle. Overall, a great, low pressure buying experience and we came away feeling like we made a fair deal. Would highly recommend Coast Infiniti and more specifically Keith and Wayne if you are looking for an Infiniti in the Southwest Florida area.

Sales/Cust. Servvice

I have purchased 3 vehicles from Geo Dukas .All serviced by Coast.All transactions from beginning to end are A-1.Toughest thing to tell them is KEEP DOING WHAT YOUR DOING>>...

Certified Pre-Owned G37

Was looking for a specific type of certified pre-owned car; this dealer had it, even though it was close to 100 miles away. Made arrangements to come look at the car with Dan; got there, car was there; took it for a test drive and really liked it, and ended up buying the car. Have had several interactions with Dan since the sale. Although I hate the entire buying process, this was a pretty good one.

Whatever happened to GOOD FAITH? So disappointing!

Offer made on a car, and an agreement made that if we were to call back today, with the written proposal price, that the car was ours. Back to the showroom after calling the dealer and accepting the proposal, and told to return to sign the paperwork, and the car was being test driver--THEN sold to the other customer. Coast Infinity Used Car Dealers--just living up to what one expects in Used Car Salesmen!!!!

Coast Infiniti Service

These guys go the extra mile to make sure the car is right and you are happy! Couldn't. before pleased and have done budiness ther for 3 years including buying 2 cars!

1st of all this is the 3rd vehicle I've purchased...

1st of all this is the 3rd vehicle I've purchased from George Dukas. I live north of Tampa. I'm difficult to deal with but George has the patience and always respects my limited time. I always shop the local dealers before making my final decision. When it's all said and done George is the most honest and sincere salesman I've ever met. I don't often rate people, if they are hired to do there job, they should just do there job. George goes overboard. He deserves the highest rating!

Kevin was perfect during the sales portion, and he still...

Kevin was perfect during the sales portion, and he still is. Mike, finance was ok. The attitude, professionalism of Dan is terrible. Poor attitude, unwilling to help with problems after the sale was complete. Do yourself a favor and never buy a car here.

We purchased a 2010 Infiniti G37 convertible from Coast...

We purchased a 2010 Infiniti G37 convertible from Coast Infiniti in Mid-May 2013. John Reimer was our salesperson and was extremely knowledgeable about the car and its features. Additionally, John was very personable and a pleasure to work with.After the purchase, John has followed up several times to make sure we did not have any questions about the car. We will definitely be back to Coast Infiniti for our next Infiniti purchase.

Sales and service staff are highly professional,...

Sales and service staff are highly professional, competent and friendly. The Infiniti G37 that I purchased is excellent for long trips with a large tank, optimal gas mileage and comfortable ride.

Very pleasant buying experience. I knew what vehicle I...

Very pleasant buying experience. I knew what vehicle I wanted with all the options and had quotes from several dealers. John Reimer was my salesman. Friendly, knowledgeable and easy to work with. Negotiations proceeded without any pressure or hassles. As a long time Lexus owner, I decided to get an SUV and the Infiniti JX35 was what I was looking for. My previous car purchasing experience from the local Lexus dealer was always unpleasant and we could never agree on a fair price. I subsequently purchased my 3 previous vehicles elsewhere. Working with John, at the Infiniti dealership, was a welcomed easy going experience.

Quality vehicles. Customer service/sales staff...

Quality vehicles. Customer service/sales staff knowledgable and professional. Easy to deal with. I'm on my third car with them. Go see John... you will not be disappointed.

Service Department

I purchased a 2009 Infiniti G37s convertible from a local used car dealer and had to have warranty work done so I called Coast. Terry in the Service Department answered the phone and completely understood the problem and told me he would order the parts and contact me when they arrived. A week later I was called to tell the the part arrived and an appointment was made for me the very next day at 7:30 am when the Service Department opens. I arrived there at 7 am and Brian came out and said it is too early to open but I was welcome to come in and get a cup of coffee if I wanted. I declined and a few minutes later, about 7:15 Brian told me to come and and had me sign the necessary paperwork to have the repairs done. I was given a loaner vehicle, a Infiniti 4 door sedan and was told they would call me when the repair was finished. A few hours later I was called and drove back to pick up my car. It has been repaired, washed and sitting there right out front waiting for me. I was also told by Brian that there was a "tech report" on the item I needed to have repait and it was repaired at absolutely no cost whatsoever to me!!! WOW. I've owned Mercedes and BMWs and NEVER was treated as well as I was at Coast. Thank you Terry, thank you Brian, you made a repeat customer out of me just in 1 day. A great experience that made my day Tom P

Friendly until I chose to purchase a used not new....

Friendly until I chose to purchase a used not new. Initially told me they were looking for trades and once again when I opted out of a new car he told me they wouldn't be interested in a trade. Extremely rude and I was handled by 4 diff people!

Excellent sales experience

Polite and professional from the moment I first contacted Wayne Lamphier about a used car I saw on the internet. When I arrived at dealership, I was quickly greeted and my salesman found. Talking to Wayne was like talking to my brother or a friend. He was personable and informative, not pressuring. When I decided to buy the car I saw, he quickly worked with my lender and me to finalize the sale. I drove away happy!

After shopping the entire Tampa Bay area, I purchased an...

After shopping the entire Tampa Bay area, I purchased an Infiniti EX from Coast 4 years ago. This dealership was the most knowledgeable, customer friendly, "work with you" dealership of any, by far. Recently, I started the shopping process again to purchase my Infiniti JX. Again, I did business with Coast Infiniti. They bent over backward to get me the exact car I was looking for, they never made me feel like I was getting the "car sales hustle," and after quickly agreeing to the terms, they made the purchasing process easy and efficient. Jim Lander, General Manager, is not your typical "car guy." He made sure all went smooth the during the entire purchasing process. This is probably the eighth vehicle I have purchased and his style insuring the experience is professional as well as pleasurable is unsurpassed.George Dukas knows the cars inside and out and he made sure I was familiar with all the bells and whistles of my new car before I left the dealership. A few days later, I had a couple of questions and he went above and beyond to make sure I got all the answers I needed.I am normally not the person who writes these reviews, but clearly, my experiences with Coast Infiniti compelled me to share. If your shopping for a new car, do yourself a favor and visit Coast Infiniti.

Not the fanciest dealership I visited but they said they...

Not the fanciest dealership I visited but they said they were scheduled to remodel it this year. Salesman - Dan - was knowledgeable and not real pushy. I had been to another Infiniti dealership but I still learned some important things from him. Negotiation was much easier - not the never ending back and forth stuff at the other place. Super friendly, easy - probably the best dealership experience ever.

Great Dealership

Great dealership and very easy to work with. I change cars every couple of years and have had some bad experiences with some local dealerships. Coast is very professional and the sales staff knows their cars.

Outstandstanding car buying experience

I bought my S80 over the phone thru Internet Sales and the buying experience was a pleasure with Wayne Lamphier! When I came in to Coast Volvo on 6/23/12, and saw my car I was so impressed and happy. It was a 2010 but had been used as a loaner by the dealership so it had never been sold. I got a terrific price on the vehicle and saved thousands off the original sticker price! I am so pleased with my S80 and so happy with my buying experience that I will recommend Coast Volvo to my family and friends. Thank you!

Online staff know nothing about online business

The people who run the online business don't return emails, - can't even FIND the emails I sent to them. In a word - "incompetence". Overall, a horrible dealership who should just bow out of the online car sales business.

These people think they are the only show in town. Very...

These people think they are the only show in town. Very elitist attitude from George Dukas. He did a lot of braging about his family, boats and vacations. Unwilling to bend on price of their vehicle and trade value was a joke. Went to Inifiniti of Tampa and had a wonderfule experience.

Awesome

This is my 4th vehicle from this dealership! Always professional. Great Customer Service in the buying process as well as in service department!

In fairness let me begin by stating we did purchase our...

In fairness let me begin by stating we did purchase our vehicle at this location, and we could not have been happier with the salesman Wayne Lamphier. Wayne was a direct, honest, strait shooter who I would suggest to anyone!Additionally, might I also state I have only written one other poor review before which was after a horrific dining experience. Point being, I am not a serial review posting type.However, our service experience as of late and in the past have been terrible. Outside of generic scheduled oil changes, if ever an issue of service beyond the norm it's a sad place.Incident #1:Specifically, a short time after purchasing our brand new 2010 G37 sedan model we bagan to notice a heavy wind noise coming from the right rear door when traveling over 35 MPH. After my wife addressed the situation on two seperate occasions in person she was told that this is "normal". After having then taken our vehicle on a 9 hour trip to Georgia, where we thought we would lose our minds from the noise, I phoned upon our return to insist they look at it again at which time I too was told by their service manager Mike that it was normal.It took my insistance, and going down there personally to meet the Service Manager, have him ride with me in their demo, and then in our vehicle where he suddenly and almost instantly said "oh, that's not suppoed to be like that". Woo hoo, finally, admission of a problem. Still, it then took three additional visits, door seal changes, and then finally tweaking the door adjustment before it was fixed. So what once was normal was magically repaired after months of effort on our part. Point being, they did not listen to us in the beginning and brushed it aside. Only uppon our pressing did they relent.Incident #2:This happened just this week of April 2012.While driving down a strait, smooth stretch of US 41 just North of Unversity Parkway in almost non existant traffic we suddenly heard a loud boom as the right rear tire went flat. After removing the tire and applying the spare I examined the tire and could find no damage. Upon lifting the rim into the trunk I was amazed to notice a blow out on the interior wall of the rim. I've never seen anything like this and was amazed. That same evening (Sunday) I E-mailed the service department as they were closed. Monday morning they phoned timely and advised I bring either the car or the rim in. I did so that same day.After dropping off the rim the entire day passed I did not receive a call so I had to call them at 4:30 PM at which time I was advised that "you must have hit something". I explained our situation and that we were on a clear stretch of highway and did ot hit anything. I then was told "well I've never seen anything like this" to which I replied that there is a first time for everything. I was told they had some person coming to their facility Tuesday (the next day) from Ft. Myers who supposedly had some specific knowledge of these type things. After arriving in person at 1:35 PM that same Tuesday I was told (in person) that they did not know what I was talking about, but that one of the two service managers "Mike" was at lunch and would call me shortly upon his return at 2PM.As I left I noticed my room and tire still leaning against the wall just inside the pedestrian door exactly where I had left it the day before.Mike never called, so again I phoned at 4:30 PM at which time I was told "we broke the tire down, and the other service manager, and the general manager both looked at the tire and determined we must have run over something".What happened to the Ft. Myers expert? I quite directly told them they are in no way experts in this field, that the tire has no damage or holes in it, and at best their assertion is gratuitous. I urged them to consider the possiblity of metal fatigue as there is no physical eveidence, and no punture to the tire. However, there is a half tennis ball size bowout to the inside (not at all on the edges) of the rim. The type of compression it would take to do that would be amazing. There is no peripheral damage to the car in any way as well.None of this was considered. Leaving no choice I had them order a new rim and tire as they refused to put the old tire on even though there was no damage. My wife was driving on the spare and I did not have time to shop the product.To add insult to injury, when I paid my almost $900. bill today, I discovered they did charge me almost $50.00 in labor they said they would not, chanrged me at least $80.00 more than the going rate for the tire, and $150.00 more for the rim than I could purchase NEW elsewhere.Not being experts in the field, having no physical damage to the tire, and given the oddity of the circumstance one would think in an effort to provide good customer service they would offer a better solution to the problem and perhaps even consider to provide the service at cost rather than pulling me over the table and over charging me by an estimated $280.00! Additionally, when I went to pick up the rim today, they did not acknowledge my presence at all as I sttod there, directed me to the cashier, took my money, made me pull up to the side door to have it loaded, and never once even offered me further explanation or apology, or conciliatory comments whatsoever. In general there is an an arrogance and air of deniability that exist within the service department at this dealership. Unitl pressed they never are accomodating. No until after many wasted hours and constant follow up on your part do you get serviced, and then you pay through the nose for it.Were it not for the warranty, and the fact that we wish to have a perfect maint. record so as to avoid other warranty issues, and the other dealership is just way too far away, I will cringe at every time I have to pay these condescending men another dime.Sincerely,Brian WadeSarasota resident.

Stopped in to look at a used Infiniti G37 and although we...

Stopped in to look at a used Infiniti G37 and although we could not come to an agreement on price the salesperson I dealt with, Dan Savadel, seemed quite honest and tried his best to make a deal. They were in the middle of construction on their building when I stopped so can not comment on how nice it actually is inside the dealership, not their fault. They are big in trying to sell their vehicles on eBay so you never know if a vehicle listed on their web site is actually available without calling first. If I come back in the market for another Infiniti I would deal with them again.

2012 Infiniti FX Experience

Looking for a Limited Edition 2012 FX, I applied for more information and received an e-mailfrom Wayne Lamphier indicting they had one on order. I came in and was so impressed with the professionalism and fair trade in offer that I signed an order over a month before the car arrived yesterday. Everything was handled perfectly and I am now the proud owner of a 2012 Infiniti FX Limited Edition.

Pre-owned Car Buyer Novice

I found the car I wanted through an internet search and Wayne Lamphier was my sales contact. He was great to deal with and answered all my questions and more. He worked with me and made it worth my while to drive the hour and half to his dealership. I was impressed with Wayne and Coast and the car. I bought the car and really appreciated the professional and courteous service at Coast. My next car search will begin with a call to Wayne.

Buying my first car

And Wayne and the group at Coast could not have made it easier! They were attentive, available and very helpful throughout the whole process. I love my car and will definitely be back when it comes time to get my "next" car

A new level of car buying

I just purchased the xc 60 at Coast. Working with Craig at Coast made the entire process a pleasure. I did my research on the internet, Craig contacted me and I went in to see and test drive the suv. He was knowledgeable, patient, and I didn't feel pressured. The xc60 is perfect for my needs. It is comfortable, safe, stylish, and the perfect size. I love the blindspot feature. I highly advise getting it. You can't beat the 60mo/50k mi bumper to bumper warranty, wear and tear parts, and factory scheduled maint. that are included. This is my first Volvo and I'm glad there is such a great dealer in Sarasota.

2012 Volvo C70

I researched new cars on the internet. I really wanted to replace my Mustang convertible with a 2012 hard top convertible. After review all the specifications, I decided on the Volvo C70. Coast Volvo was very professional in all aspects of the buying process. I enjoyed the process and completed the entire transaction in one afternoon, driving away with a new car that had only 8 miles on it. I did return to get help setting up the cell phone, and again they were most cooperative in explaining all the details. I have the car I want, and I love it.

My Awesome Volvo C30

I purchased the Volvo C30 this past summer and could not be happier. My experience at the dealership was superb! I looked at two other dealerships in town (BMW and Audi) but they could not compare to the quality of customer care I received at Coast. I have had my car for about three months now and everything is wonderful. I can honestly say that this was the best car buying experience I have ever had. Both the dealership and myself, as the buyer, left the purchasing transaction feeling like we were all winners. :)

Purchase of VOLVO XC90

We purchased a Volvo XC90 from Coast Volvo. Our experience with their sales rep, Ralph Pence, was outstanding - No pressure, informative, patient and courteous. All questions & concerns were fully addressed. Our purchase was a pleasure. We paid a fair, no haggle, price and received a fair trde-in value on our vehicle. Kudos to Ralph Pence and the staff at Coast Volvo/Infiniti. This is the first time we found pleasure in purchasing a new vehicle. Thank You & God Bless, Steve & Nancy

Purchase of a 2012 Volvo XC90

My wife and I casually decided to stop at Coast Volvo to get some info as this would be our first experience looking at Volvo's since the 60's. We were greeted by their sales rep, Ralph Pence, at the door. We informed him that we wanted a catalogue and were not ready to buy. Surprisingly, he cordially got us the info - no pressure, no sales pitch. We went back a week later and once again, no pressure. Ralph answered all of our questions and concerns. After the test drive, the XC90 sold itself. We were able to get a no hassle price and a fair trade-in. All went smoothly - no pressure, no long wait or price games as we've experienced with other dealers. In summary, we experienced a pleasurable transaction at Coast Volvo. We thank you and your staff for a pleasurable experience. God Bless, Steve & Nancy Maziarz

Buying from Coast was an awesome experience

I just purchased a brand new Volvo XC70 and am totally pleased with my purchase. I searched various dealers on the internet and received a prompt response from Wayne Lamphier at Coast. He specifically asked what I was looking for and he found the perfect car that had exactly what I wanted. I could not find it for the same price at other dealerships, nor did I receive the follow-up I received from Wayne. We handled most of the negotiations and questions via phone and e-mail and there was never any pressure at any time. Wayne was friendly and helpful. They offered me a very fair price on my trade in as well. Once I made the decision to purchase and got approved for a loan (at a crazy rate,better than my credit union, I might add!), I made the drive to Sarasota from Tampa and completed the purchase. It was one of the easiest car purchases I have ever made. After I signed all the papers,which was about closing time for the dealership, Wayne stayed afterward and activated my sattelite radio and helped me get acquainted with my new vehicle. His follow up was great as well, for he made it a point to personally call me the next day to make sure I was fully satisfied with my car. I would highly recommend Coast Volvo, the buying experience was simply awesome!

Great customer service!

I will certainly shop at Coast Volvo again. Loved their customer service and welcoming atmosphere.

Buying a Car at Coast

Car buying is generally an unpleasant experience for me; however, the salesman, Ralph Pence, was delightful, supportive and not the least bit pushy. Once the car was puchased he showed me around the entire facility, introduced me to the repair managers, and emphasized that he would continue to be supportive of anything I might need. In sum, he made every effort to ensure my comfort level with the dealership.