Infiniti of Memphis

I do not recommend the service

I happen to have had an issue with my Infiniti while passing thru Memphis and since I was not near my hometown I had to go to the Memphis Infiniti dealership for service. It wasn't so bad that they charged me more for the same service than my local Infiniti dealership would have charged (I checked) and I accepted the higher price because I was at their mercy. When it came time to collect the car, they seemed to have made a mistake in their favor on the bill and when I alerted them to it, they did bring it back down to their original quote. This alone would not be the reason for rating them a two star but when leaving the dealership my engine oil light went on. Interesting to note that I had my oil changed less than 3,000 miles ago at my local Infiniti shop but since the total of the repairs for this visit was over $2,500 (for an older Infiniti model) I did request that they check all of the levels, water, oil, etc...not sure what/if they did. Look, there are always two sides to every story but I have had many cars in my life and have dealt with many dealerships and I can say that this is not how I would treat a customer in any business scenario. I have to now consider buying another car because the dependability of this vehicle is now in question and buying an Infiniti is probably not in the cards. My only hope at this time is to make it back to my house before my car dies and out $2,500 to boot....

Great Experience

Great experience, friendly, professional, made sure the car was full of gas and clean prior to us driving off lot. Everyone was extremely courteous and professional and when we were walking through the dealership on our way out every employee who saw us took the time to thank us for our business.

Great dealership

I had an awesome experience with this dealership. Everyone was nice, patient and willing to help me.I had a situation occur with my down payment and the dealership patiently worked with me until the situation was handled.The only complaint I have is that my breaks weren't checked before I bought the car so I had to take it back in to have them serviced, but I was given a great loaner car!

integrity

they seem to express concern to meet my expectations in addressing what I really wanted in a vehicle and help to maintain and stay in limits of my budget.Brian is the best salemans I've ever worked with in all my experience of buying cars . on a scale of 1-10 I'd give him an 11

Excellent service

As usual I had a great experience when my car was serviced. Gerald Tate has always gone beyond what is expected, he treats me and my car as thought we are family.

Service Department

The Service department is always attentive and eager to assist in anyway! The lounge area while waiting is very comfortable. Your assigned consultant is always keeping you updated. The detailing of the car is wonderful when your car is ready! A customer for life!

A pleasure to deal with!

After doing a great deal of research, we were focused on either the Lincoln MKX, or the Infiniti QX60. After reaching out on line to Infiniti of Memphis, I was contacted by Tony Busby. It wa the first time, in many years of car buying, that I genuinely liked a car salesman. Tony was, simply stated, outstanding. Thoroughly knowledgeable, well versed in his product, and very accommodating. I never felt the usual " what will it take to get you in this car today" pressure, instead getting my questions answered, and plenty of information to assist me in making a decision to purchase. While this is our first Infiniti, and it is very early on in the ownership experience, I fell highly confident going forward as an Infiniti owner. If you are considering an Infiniti, you owe it to yourself to consider Infiniti of Memphis, and particularly,Tony Busby.

Great place to buy a car!

Between My wife and I we have bought a lot of cars over the years, this is number 10. I can say hands down this was the smoothest transaction on purchasing a vehicle I have ever been involved with. I definitely will recommend to all my friends that they buy a car from these guys.

Customer Service 2nd to None

Infiniti of Memphis strives to bring you good customer service from the time you pull up to the time you leave. I have no doubt that it is one of the things that is high on their list of priorities. One of the most fascinating things that catches ones attention is that they remember your name and treat you like family.

Problems with purchased car successfully resolved

Our car gave warning lights and revealed issues that we were unaware of after the purchase. The dealership made every effort to address our issues, and successfully resolved major issues, such as the check engine warning light. Car is running well so far, although minor issues such as anti-skid system errors and rear door on the driver side not opening from the inside, still persist.

Resolved some of the issues with purchased car

The dealership did address the most important issue (the check engine light) that arose after the purchase of a Volvo XC90 from them. Employees Brian Malone in sales and Terry Davis in services were especially helpful. Car is running well so far, although other smaller issues persist.

Trouble with purchased car, but dealer supportive, helpful

We purchased a Volvo XC90 from Infiniti of Memphis. After just a couple of drives over a few days, the check engine light came on. Also, the left rear door won't open from the inside, something we were unaware of. However, the people at the dealership have been very helpful and supportive, and have said they will fix everything. Dealer is also replacing a defective YAW sensor on our car, as was agreed upon before purchase. Overall, pretty good experience, and dealer accepted full responsibility for the car they sold us, no questions asked. I would say it is a very good dealership, and they go above and beyond to make the customer feel happy and appreciated.

Great experience so far!

I bought a Volvo at this dealership. It has been a great transaction so far. All my concerns were successfully resolved, and addressed timely and with full satisfaction. Hopefully, the car will run well in the future also..

GREAT PLACE TO BUY A USED CAR

No hassle from the sales people. They let us shop and trusted us to take the car for a test drive without a salesman in the car with us. I would definitely return to this dealership when I get ready for another car.

An unexpected pleasure

Normally I view dealership maintenance people with caution. I bought my G37 convertible used and expected to be treated like an outcast when I brought it in to Infiniti of Memphis for a rattle in the top mechanism. To my surprise the service manager went right to work on getting the car checked out and insisted that I take one of the maintenance loaners until they could figure the rattle out. They kept my car for a week and when I picked it up they explained that a service bulletin had been issued against the top mechanism which they complied with and that they had also serviced the car. The service manager insisted that there was no charge for any of the work and appologized for keeping the car for so long. The car is now rattle free.I now have a new benchmark for customer service and Infiniti of Memphis has a customer for life.

MR ELLIOT

I GIVE HIM 5 STARS OR 10 OUT OF 10 CUSTOMER SERVICE. GREAT ALL AROUND

Great Experience & I love my Infiniti!

after shopping for weeks, we went to Infiniti. What a breath of fresh air! The sales people are sharp, knowledgeable and classy.

Infiniti of Memphis Service Department

Customer service exceeds expectations. Thank you, Paul Corbet for all of you help!!

Completely satisfied with Infiniti of Memphis

Great buying experience. Mike Butler is awesome to work with.

Excellent Service

The welcome at Infiniti is exceptional. I went to browse and there was not pressure on buy. The salespersons was very professional and friendly. I brought a 2016 QX50 and I am very pleased with the purchase.

Service

The staff at this dealership is always prompt and friendly.

Another good experience

I just leased my second vehicle from Infiniti of Memphis and once again it was an excellent experience. Our salesman, Mike Butler, makes the process of getting a new car wonderful and with absolutely no pressure as to what to do. Helpful and informed information was provided in assisting me to focus on what I wanted and needed on my Q70L model.

Review of recent service at Infiniti of Memphis

There's a great group of people at Infiniti of Memphis ready to take care of any issue quickly and professionally. My convertible developed a rattle which took a while to find but the service folks stayed on it for several months and have finally conquered it. They could have given up and let it rattle but they took personal pride in the car and got it fixed. I'm very happy with the service crew at Infiniti of Memphis.

Awesome!!

My wife and I purchased a car last month. The experience was awesome from the time we entered the front door until the time we left with our car. Everyone was so friendly. Our salesman, Mr. Clarence Mitchell, took care of us from the beginning to the end. It is always great to have an awesome salesman with great customer service skills, and someone who is knowledgeable about the car that you are purchasing.

Solid Performance

I own a 2005 G35 that needed service. Made an appointment via their website that was cumbersome, not intuitive at all. But i got through that, and the rest is a great story. I arrived early and was greeted with a smile, took care of me then and off i went in a loaner car. The work was completed early and when i arrived to retrieve it, it had been washed (a 3 star wash job) and looked good. I was greeted by my name, papers ready for payment and took care of it in minutes.Overall a great experience: nice people, greeted with a smile and the exterior of the car looked better than when i bought it in. They also took my payment with a smile but I expect that as I do in my business. The weakest part of this experience was their website and thankfully, i can just call them and talk to a person instead.Thanks Infiniti of Memphis!

Buying Infiniti

Purchased QS80 and the salesman and staff were excellent. No pressure in buying and the salesman checked many different vehicles for us so we could find the right one. Very satisfied.

Parts and service

The staff in the service department is always so courteous when I take my vehicle in for service or repairs. I love Infiniti of Memphis

Purchased a QX80

I shopped online, cut the deal on the phone, and drove 300 miles to pick up the vehicle. Everything was perfect.

Service

From the moment you drive into the service bay, warm greetings from Jerry and staff personnel is the standard. Your service advisor appears with a brief Q & Aof any additional problems to be checked and then you are off to a comfortableenvironment to wait until the service has been completed. I have been an Infiniti customersince 1997 and the quality of service has not declined over the years.(I do not like the distance to this dealership.)Gerald, my advisor kept me posted on the progress of my car. Bravo!

Not as good as advertized

Did not have a good experience with the salesman assigned to me when trying to purchase a QX80 vehicle. He was young, inexperience and condescending. He kept going to different managers to request permission to get closer to the price I wanted. The process end up being really disorganized. Manager A offered me something but it was not what I was looking for so i decided to look elsewhere. My salesman told me that he wanted my business and asked me to talk to manager B. Without knowing all the details of the manager A offer, he offered a better deal than manager A. My salesman was visibly upset at the new offer; it was clear that he receives more incentive by selling the car for the highest price possible. To finalized, the general manager did not approve what was offered to me by the manager and the sale man told me to go to other dealers in a very unprofessional manner. Then he turned around and left me, my wife and our baby in the lobby, i had to walk to his office and gather my belonging. There was no thank you or any signs of courtesy extended. To finalized, he saw me leaving and told me to peace out. Again, very unprofessional.

Not as good as advertized

Did not have a good experience with the salesman assigned to me when trying to purchase a QX80 vehicle. He was young, inexperience and condescending. He kept going to different managers to request permission to get closer to the price I wanted. The process end up being really disorganized. Manager A offered me something but it was not what I was looking for so i decided to look elsewhere. My salesman told me that he wanted my business and asked me to talk to manager B. Without knowing all the details of the manager A offer, he offered a better deal than manager A. My salesman was visibly upset at the new offer; it was clear that he receives more incentive by selling the car for the highest price possible. To finalized, the general manager did not approve what was offered to me by the manager and the sale man told me to go to other dealers in a very unprofessional manner. Then he turned around and left me, my wife and our baby in the lobby, i had to walk to his office and gather my belonging. There was no thank you or any signs of courtesy extended. To finalized, he saw me leaving and told me to peace out.

Stuart Breakstone

I have been buying cars for over 30 years and have never had as good a car buying experience as I have had at Infiniti. Everyone there is attentive and genuine. You can buy a car anywhere but you cannot buy the quality of care you get at Infiniti of Memphis.

Best car buying experience ever.

Infiniti of Memphis is excellent. I have been buying cars and getting service work done on cars for over 30 years and I have never been taken care of the way they take care of me there. They are kind, attentive and willing to go out of their way to assist in every aspect, not just the purchase. It is though they become my personal assistance in meeting my needs both in service and in sales. This is my third purchase there in a row and I know where my fourth will be.

Pleasant experience

We found working with our salesperson (Brian Malone) a very informative and pleasant experience. He was very knowledgeable about the product and exceeded our expectations throughout the whole process. He was concerned that we were satisfied with the car buying process. At no time did we feel any pressure to make a decision on our purchase. We were so pleased with his demeanor, knowledge of his product and exceptional personality that we returned within a few months to purchase a second vehicle.

Excellent Service

My recent service was excellent. Josh quickly handled my repair with professionalism and courtesy. The outstanding service at Infiniti of Memphis is one the reasons we own an Infiniti. They have the best service department we have experienced in the Memphis area.

Great Service, great facility

I love my Infiniti my Infiniti dealer and service area.

Great Service

I always receive great service at Infiniti of Memphis as I did this time as well. My only surprise was the labor charge for replacing two air filters which was $50. I thought that was a little excessive for something that really did not take long to do. The parts (2-filters) were already pricey in and of themselves for the two that needed to be replaced which was not a part of the $50 labor charge which the bill was over $100. All and all though beyond that, the guys are always friendly and courteous and the facility is always clean. And when you get your car back they have it clean and shinned up very nice for you.

Best service ever!!!!

I was able to get in right. Gerrald really took care of me. He called me and explained the problem and they took care of me. I must say that this is the first time I've been to Infinity of Memphis and they made it a great one. Thanks Gerrald for the professionalism and your expertise.

Excellenrt Service

My Infiniti was serviced on 9/27/2015. The Service Consultant, Micahel, was very courteous and professional. All repairs were done in a timely manner and a loaner car was provided. My service included brake inspection, engine oil service, drive belt replacement , MPI inspection & V6 tune-up.

Good service and timely

The staff was friendly, fast and efficient. Jerry greeted me took my keys . Asked if I wanted the wash.. Offered me bottled water. Directed me to the customer waiting room. Offered to come and get me when the car was ready.

wonderful place to buy a car

Infiniti of Memphis is a great place to buy a car. Their lot is easy to maneuver around and easy to find what you are looking for. The sales staff is not pushy at all but very thorough. They met all of our expectations and more!

Great Service

The folks at Infiniti of Memphis are always very accommodating and helpful in ensuring the repairs or service is performed as planned.

Polite staff and clean facility

Everyone my wife and I came in contact with was very polite and helpful. We love our new Infiniti!!!

Good Service

The service and the time of repair is always good.

Oil Change

I came in for a routine oil changeWhen I got to dealership they said it would take about hour and halfI told them that something came up and I needed a carThey said did not have any loaners available at this timeThe General manager over heard conversation and said that I could usehis carThat is service above and beyondThank you Infiniti of MemphisDr. Glenn Goldring

service

I took my new Infiniti into the dealership for the first time for oil change and a rattle noise I was hearing. They found the source of the sound, and while it was in the shop, I was in a nice clean loaner. I was very happy with the service center, and my advisor.

Service

Excellent all the way around and I am enjoying my Infiniti

Great facilities

Great customer service and one of the best dealerships in Memphis

Great Service

My QX56 had service and repairs to be done and everyone went out of their way to make it a great experience. I was given a loaner car so that I still had something to drive. Micheal kept me informed along the way.

walk-in

I was a walk-in the customer service was outstanding., the team was great

Great experience!

I had a great experience at the Infiniti of Memphis dealership. Love my new Car!

Great dealership

Staff there will call you by your name when you walk in, and are always available to help. They really value customers.

Great Service

I've have my two Infinities service here for the past eight years. Although sometimes I think the prices are high the service is performed to my expectations and I've had very little issue with my vehicles.

Great Expierence!

Eric was very professional and courteous. He went the extra mile to help us make the deal. LOVE our new car!!

Top Notch Team

Very fine team with which to work. Internet lady followed up on my internet search with a "no pressure" phone call. We made the appointment with her and purchased a Q70 on first visit. Very satisfied.

Q40 Black

Very professional and courteous sales person, Brian Malone, is who I worked with.

great buying experiance ,very clean service center

very professional sales staff , went the xtra mile to make the sale and continue to follow up after sale . Took a lot of time to explain the cars many features . Showed me service center and even personally delivered car to my wifes place of employment . A lot of dealers don't take care of peole like that any more I would recommend this dealer to all my friends. mike ricker

Great Service as always

My service rep Jason at Infiniti of Memphis at the Wolfchase area on Germantown Pkwy is a really great guy. He greets you nicely and you can always be assured that he will make sure your car is serviced properly and only recommends what is needed at the time you are being serviced. He lets you know of any concerns and always make sure your car is well taken care of. He takes care of my car as well as my truck as services are needed.

Dealer not very responsive

These people acted like they did not want to sell us a car. Getting a quote was like pulling teeth, it took me following up multiple times to get someone to call me back and give me a quote. The dealership would not even honor the ad they have on their website. They said that the fine print said that they did not have to honor the ad. Worst car buying experience ever especially given that we were there to spend $80K. We called the Infiniti dealer in Nashville which was very friendly and responsive and bought the vehicle we wanted for $180.00 per month less than the Memphis dealership.

Service

Top notch and second to none, truly exceptional service.

Consistently awesome service

I actually enjoy taking my car in for servicing. Outstanding customer service is apparent throughout this facility. I have visited Infiniti dealers in Jackson, Ms, Baton Rouge and New Orleans, La and they all give great customer service; however, the service starting with the purchase of my vehicle to the upkeep is far more better and phenomenal at the Bartlett, TN location. I will continue to be a member of the Infiniti family, because the service is priceless and the vehicles perform amazing.

My new car

I had an excellent experience with my purchase. Harold Williams was the best! He was helpful, kind and knowledgeable. I have owned 4 Infiniti and would not drive anything else. The service department is excellent. You are the best dealership in Memphis.

Very good experience. Spencer kept me informed of how...

Very good experience. Spencer kept me informed of how the repairs and service of my G37 was going. Would highly recommend this dealership for service.

One of a Kind!

From purchase to service, you couldn't find a nicer group of people to serve you. No high pressure sales tactics and a service department that's made for the customer. I've been in the car business and have bought many cars over the past 50 years and these people and dealership are one of the best I've dealt with.

Outstanding Service Department

Great service and attention to detail. I highly recommend them.

Service Visit

Excellent service, workmanship and communication with Infiniti of Memphis. I would highly recommend this dealership!

Infinti of Memphis = A+ for customer service!!!

Great customer service from the minute I entered the parking lot...from start to finish. Awesome facility with great people!!! They went above and beyond to meet and exceed our needs.

Wonderful buying experience

Wonderful dealership and great experience. We will buy from them again and would recommend it to a friend looking to buy.

WE had a great buying experience with Mike Butler and the...

WE had a great buying experience with Mike Butler and the Infiniti team. Everyone was kind and helpful. We would recommend this dealership to a friend .

LOVE Memphis Infiniti Honesty and Customer Service

I have to say, I'm usually one that runs from car dealerships. I had always had the same impression from all my years of dealing with them as a consumer, none were honest, none were good, mostly shark like, until I purchased and Infiniti and needed to get it serviced from Wynn (Memphis) Infiniti. I was given a service professional to be my own personal concierge and I thought, ohhhhh, this is nice but wow this is going to cost me??? I was very wrong. Not only was their service above and beyond any mechanic shop I have ever dealt with, but their prices were comparable. I have to say I'm spoiled. My Inifiniti is 5 years old and has not needed repaired just the normal wear and tear maintenance so yay Infiniti on quality, but if I have any repair or service needed I email my mechanic and he handles it all and when I get the bill I'm pleased. I'm so spoiled by the level of service and the quality of work at Memphis Infiniti I'm not sure I can ever get anything other than an Infiniti in the future. I'm sold for life. I just wish they still made the QX56, it has been the best SUV ever!!!

Best in Customer Service

Excellent customer service. The service agent Ms Paggitt Pons was very accommodating and considerate to my kids who where with me. Good Job!

Execelent Customer Service

Jason Shinall is one of the best service representatives that Infiniti Of Memphis has on staff. Excellent customer service. He exemplfies true integrity and a great work ethic attitude. He makes you feel like a valued customer each and every time you come in. You feel like you are getting the best deal and service when it comes the servicing of your vehicle. Infiniti has a great person working for them.

Great place to shop for an Infiniti!

I have bought a JX at this dealership in 2012, and from my first visit to this dealership until my recent service visit, I have always stepped out of the door with a smile on my face. That is how they treat their customers. I would definitely recommend this dealership to anyone who is interested in buying an Infi.

Excellent Excellent Excellent!!

It's always a pleasure. My Infiniti Family treats me like royalty.

Great experience overall

This is my 6th infiniti I have bought from this dealership and it seems my experience with them becomes better with each vehicle

Great dealership

I bought an Infiniti from this dealership. The experience was over the top. I have never had such a wonderful experience with buying a vehicle. I would prefer to buy all of my vehicles from this point forward from this dealership. Everyone went above and beyond in their selective jobs. They always made me feel like they wanted to help and not like they had to help me because it was their job. This dealership is above all others. The service and help at this dealership is extraordinary.

Paul Pope, the service manager, and Chad Tidwell, the...

Paul Pope, the service manager, and Chad Tidwell, the salesman, went over the top helping me with the purchase of my vehicle. They worked with me and my brother to make sure that everything was just perfect. I always felt like they wanted to help me and not that they were helping me as part of my job. Chad made sure that everything that we had agreed upon occurred. He always went above the call of duty. He continues to check in with me and make sure that everything is going fine with the vehicle and that I don't need anything. Jayme, the girl that teaches everyone how to use the electronics on the vehicle, was equally awesome. She was very patient and helpful in teaching everything that I needed to know. She always made me feel like asking questions was perfectly ok. I would buy all of my other vehicles from them forever. The experience was over the top and the best experience that I have ever had buying a vehicle. They are fantastic.

Perfect

This dealership is as good as it gets. From the intitial purchase to the customer service, there isnt an area that they dont excel!

Awesome Customer Service

The customer service I experienced with Infiniti was very professional. I was extremely satisfied. I am glad to know in this day and time that excellent customer service and services overall still exist. I can't thank them enough. Keep up the good work I was very pleased.

Outstanding dealership!

Over the years I have purchased over 20 cars. This is the only dealership I have made a return purchase. The process is as painless as car-buying can be. Highly recommended!!!

Infiniti of Memphis Service Department

I love the service I receive at Infiniti of Memphis. The staff is always so courteous and friendly. I don't mind taking my Infiniti in for service because the wait is not long and they breakdown the cost and let you know what you need to have repaired. I would recommend Infiniti of Memphis to everyone. Thank you Infiniti of Memphis staff you're number 1.

Great Customer Service Always!!!!!!!

I would recommend Infiniti of Memphis to anyone. The service that I receive there is second to none. Blake Shook was about to leave for the day and when he saw me, he put down his things and assisted me immediately. I feel like a valued customer each and everytime I come in for any service need. They really make you feel like a VIP when you come in. My hat is off to Mr. Blake Shook for many reasons. The first reason would be he always recognizes me by name. Secondly, he listens to my concern and takes on my problem and solves it while giving me the confidence that he is giving me the best service possible. My hat is off to him whether he is servicing my M37 or QX56. Thank you Blake for the great service that you provide. You and Jason know how to treat customers. Thanks again for the great job you do and I hope you continue a welcomed tradition to be as frienly and concerned to each and everyone that you meet. .

Fantastic service

I receive excellent service at Infinity of Memphis. My service consultant is fantastic! i recommend Infinity of Memphis for car repairs.

Great service

The service department is great. They are welcoming and always glad to explain everything. The waiting area is comfortable and plush. It's always a pleasure getting my car serviced at Memphis location.

Always Great Service

Jason is one of best service representatives ever. He treats me as a valued customer each and every time . If there is anything he can do for me to make my service experience great, he will do it. There are other service representatives in the service drepartment in which although they may not be directly working with you, they always greet you with a smile and make you feel like part of a family. I always look for Jason when I come to have either of my vehicles serviced for routine maintenance. He makes sure the vehicles are cleaned inside and out after the work is finished. He is the best and I hope he keeps up the good work in the years to come.

My best car buying experience ever!

Excellent staff and vehicles. Highly recommended to all my family and friends.

Excellent service, met all of my needs

Very professional and made me feel comfortable. I will be bringing my G37 back..

Great Service all around; Oh, and great cars too

These people really, really take customer service seriously . . . and that matters. We're on our third Infiniti because of that (and the quality of the cars). As a case in point, I recently took our QX56 in for an oil change and asked the service representative for some help on several different, unrelated items. At one point the friend I had with me was so impressed with the representative's (Doris, I believe) helpfulness, that he asked her whether she even knew how to say, "no." Her reply: "Sir, this is Infiniti." In my experience, that pretty much captures it.

Infiniti of Memphis . . . . Excellent!!!

I usually take my G35 to the Nissa Dealership near my house, but after my experience at Infiniti of Memphis, I will return to Infiniti of Memphis for all my needs. Excellent Customer Service, Excellent Facilities, Excellent Quality of Repairs.

I did not purchase my Infiniti from here but I get it...

I did not purchase my Infiniti from here but I get it serviced at Inifinit of Memphis. I have dealt with at least 10 different dealerships from 8 diferent car makers but have never experienced the great service that I have received from Doris Merritt. She is very prompt to respond to my inquiries and she and the service department is the sole reason that I will be an Infinit of Memphis customer for life.

Exceptional sales experience and superior service

We can sum it up in one phrase: we just bought our 3d vehicle from Infiniti of Memphis. They go above and beyond in every category. The service department is the best we've ever experienced: always provide great communication about the status of your vehicle, competent mechanics, return our vehicle clean and washed, and honest about the services needed. Their sales staff is knowledgeable, friendly, and respectful. We do our homework before buying and their sales staff is always willing to find the answer if they don't know it immediately. Their management is always willing to go the extra mile to provide peace of mind and assurance that you're getting a great vehicle for a fair price. The arduous visit with the finance manager that you experience at most dealerships is a pleasant surprise at Infiniti of Memphis. Shelley always has the paperwork prepared before we arrive, provides sound advice about warranties and services, and wraps up a positive experience from start to finish.

Excellent Customer Service

I purchased a new 2011 EX35 2 years ago and returned to discuss new options and found a used Acura I was interested in as a secondary car. Mike Butler has been my salesman for both and I would recommend him highly. I am always treated with respect and the customer service from start to finish is always excellent. I traveled over 350 miles to purchase my cars and will continue to deal with Mike and Infiniti of Memphis whenever I can.

Excellent Customer Service

Jason is one of the best service reps one can ever meet. You can sense and feel the the respect and concern he has toward you as a valued customer. He gets you in and out quickly and he works with you to get the best service for your vehicle. I enjoy getting my vehicles back cleaned, vacuumed and tires detailed after the servicing is completed. I also like how the other reps greet you by name and make you feel very important.

Excellent customer service

Blake is the best customer service professional!!!! He provides excellent service and gives you his full attention when you arrive to drop off and to pick up your vehicle. He is very detailed oriented when explaining your maintenance/service repairs. His professionalism and honesty is much appreciated!!

Used Infiniti

Just bought a used Infiniti and loved the way I was treated. Great experience. Have owned two previous Infiniti cars ans always received excellent service

Great service at Infinity of Memphis

Excellent service. Provided a car during service of my car. Returned my car detailed. Staff very friendly. Very pleasant experience.

Great Service

Dealing with service department is always a pleasant experience. Blake is very attentative and very professional. Alway very clear of expected costs and work on the front end of the service. Infiniti of Memphis has always provided a nice clean loaner when I called ahead. Great people to work with.

Dealing with service department is always a pleasant...

Dealing with service department is always a pleasant experience. Blake is very attentative and very professional. Alway very clear of expected costs and work on the front end of the service. Infiniti of Memphis has always provided a nice clean loaner when I called ahead. Great people to work with.

Excellent Customer Service by Blake

Blake is the best service professional!! He was open and honest with me about maintenance on my G37 convertible (a car that I also love). We need more people like him!!!

Happy Daughter

Bought a certified preowned 2010 G37 Coupe for our daughter. The buying experience at Infinti of Memphis was the best we have ever experienced. The sales person was very knowledgable of the car and all it's amenities. Our 16 year old daughter could not have been happier.

Infiniti 4 Life

I previously took my car to the service department on Getwell, and was not pleased that I would need to venture out to Germantown for all my service needs. However, I have experience nothing but greatness at Wynn.

Top Notch Service Department

I brought my new G37 convertible (which I purchased new in Nashville) in for some routine maintenance, and all of the staff I encountered were extremely courteous and friendly. I think that goes a long way. The dealership, itself, is beautifully designed and everything feels clean...great atmosphere if you have to wait!

Always great service

I purchased my car from Carmax, low mileage EX35 and covered under full warranty. I decided to go to Infiniti of Memphis for maintenance and any incidental repairs. I have been extremely pleased with the customer service provided to me although I didn't purchase my car from them. I highly recommend the dealership for service.

Great experience and great group of professionals who...

Great experience and great group of professionals who work at this store. I would highly recommend them to anyone. Great leadership by management is obvious

Always Great Service

I have bought two Infinitis from this dealer and had them both serviced at the dealer on Getwell and now the one on Germantown Parkway and have always gotten excellent and timely service. Highly recommend Memphis Infiniti.

LOUSY CUSTOMER SERVICE

I bought my 2010 Infiniti new at a dealership in Nashville. I used the service department on Getwell in Memphis after purchasing the car and received excellent service. When the dealership closed, I went to the one on Germantown Road. I had a problem with the blue tooth in the vehicle in July 2012. I went to the new dealership, and they couldn't figure out how to fix it. After speaking to the service department 1/2 dozen times, the issue (although covered by the warranty) was not fixed. I then called the General Manager and explained the problem again. He told me many Infiniti owners had the same issue. He futher told me, that he was on a technical committee at the corporate office, and that there would be a voluntary recall in 60-90 days. The Manager said it was a problem with the microphone, as there was only one in the car and it needed two. He said he would notify the service manager, Paul Pope to flag my record and call me once the recall was issued. By October 2012, I had not received a call from the service department. I called and asked for the General Manager again. He (Rod) told me the previous manager was promoted. I explained the problem I was having, and he was unaware of any recall. He called Mr. Pope, and the service department was also unaware. Rod told me to uninstall the phone and reinstall, but this also did not work. He then told me to take the car to the Apple store (I have an iPhone) and that he new someone who had a problem and they were able to fix it. Since that time, I have had at least 1/2 dozen contacts with the corporated office, and have not received a return call from the General Manager after leaving 3 voicemail messages for him. The Bue Tooth is sitll not working properly. Although I like the car itself and had a good experience with the sales department in Nashville, I would never purchase another Infiniti or recommend that someone else buy one in Memphis due to the EXTREMELY POOR service I have received. Unfortunately, it is the only dealership in town. The lack of response from Infiniti is extremely disappointing. I expected so much more. All is great when you purchase the car, but lousy customer service is a deal breaker for my. It is now November 2012 and the problem has still not been fixed. Buyer Beware if you need service in Memphis.

I bought my 2010 Infiniti new at a dealership. I used the...

I bought my 2010 Infiniti new at a dealership. I used the service dept on Getwell in Memphis after purchasing the car and received excellent service. When the dealership closed, I went to the one on Germantown Road. I had a problem with the blue tooth in July 2012. I went to the new dealership, and they couldn't figure out how to fix it. After speaking to the service department 1/2 dozen times, the issue (although covered by the warranty) was not fixed. I then called the General Manager and explained the problem again. He told me many Infiniti owners had the same issue. He futher told me, that he was on a technical committee at the corporate office, and that there would be a voluntary recall in 60-90 days. The Manager said it was a problem with the microphone, as there was only one in the car and it needed two. He said he would notify the service manager, Paul Pope to flag my record and call me once the recall was issued.By October 2012, I had not received a call from the service department. I called and asked for the General Manager again. He (Rod) told me the previous manager was promoted. I explained the problem I was having, and he was unaware of any recall. He called Mr. Pope, and the service department was also unaware. Rod told me to uninstall the phone and reinstall, but this also did not work. He then told me to take the car to the Apple store (I have an iPhone) and that he new someone who had a problem and they were able to fix it. Since that time, I have had at least 1/2 dozen contacts with the corporated office, and have not received a return call from the General Manager after leaving 3 voicemail messages for him. The Bue Tooth is sitll not working properly. Although I like the car itself and had a good experience with the sales department in Nashville, I would never purchase another Infiniti or recommend that someone else buy one in Memphis due to the EXTREMELY POOR service I have received. Unfortunately, it is the only dealership in town. The lack of response from Infiniti is extremely disappointing. I expected so much more. All is great when you purchase the car, but lousy customer service is a deal breaker for my. Buyer Beware.

"I LOVE MY CAR"! Mr. Brian Malone helped make...

"I LOVE MY CAR"! Mr. Brian Malone helped make my car buying experience an awesome one!! He dedicated HOURS only to me in helping me find and buy my dream car. While we waited he sat and chit chatted with us making my husband and I feel very comfortable and relaxed. I would recommend Infiniti of Memphis to anyone. You get a special treatment feel that I'm sure everyone who walks threw the door receives. Thank you Mr. Brian Malone! (It's the little things that count!) :)

Marty and the rest of the staff were very friendly. We...

Marty and the rest of the staff were very friendly. We enjoyed our experience with infinity and more than likely have become life long infinity owners.

We really enjoyed working with Marty Pryor at the...

We really enjoyed working with Marty Pryor at the dealership. He was very helpful and knowledgeable about the car we were looking at!! Everyone at the dealership was very friendly and a joy to work with. I would highly recommend this the Infiniti M37---I LOVE driving this car!!!!

I was very impressed with my experience at Infiniti of...

I was very impressed with my experience at Infiniti of Memphis. the staff was extremely friendly and took the time to make me feel special. I had the please of working with Mr. Jay King and I really appreciated his time and effort, he was so great to work with! I would encourage anyone looking for a new/used car to make sure you stop by Infiniti of Memphis!! I love my G35, thank you!!

We all know (and sometimes dread!) how difficult finding...

We all know (and sometimes dread!) how difficult finding and buying a new car can be. But Marty and the rest of the Infiniti of Memphis staff made the experience very pleasant. Marty's knowledge and honesty were instrumental in helping me find the right car for me, and I'm really happy with the result. There was no pressure, just information and a desire to help me with my decision. I'm enjoying my new M37 and would recommend it and the folks at Infiniti of Memphis!

This was my second purchase from Infiniti Of Memphis....

This was my second purchase from Infiniti Of Memphis. Marty Pryor worked with me in locating the exact vehicle that i wanted. When i told him that i wanted a 2012 QX56 with all details from color to tires he was on it right away. After talking with him by phone on a Saturday my QX was located, picked up, and ready for me the following Tuesday. I could not have asked for a better experience in purchasing a new suv. Love Infiniti of Memphis, but love my QX even better.

Professional but not pushy; worked with me to help me get...

Professional but not pushy; worked with me to help me get what I wanted & also what I needed; good experience! Everyone there made me feel comfortable and also made me feel as if I could go back any time for questions or help without intruding upon them. I felt as if they truly meant it! Highly recommend them!!!

My experience with Infiniti of Memphis was super!They...

My experience with Infiniti of Memphis was super!They were very professional, easy to work with, no pressure. Marty Pryor was wonderful. Marty even gave us a tour of the service department. They even went ahead and scheduled the first oil change in April. We would highly recommend.

MY BUYING EXPERIENCE WITH INFINITI OF MEMPHIS

I found the vehicle that my wife wanted on Cars.Com and it was located in Memphis, Tn. We live in central Tx. and looked all over the state of Texas for a low milage FX35. We founded several but none of the dealerships could come close to matching the price that Infiniti of Memphis was willing to sell the car for. The deal was completed over the telephone with my sells person, Jay Johnson, who FEDEX all the necessary paperwork. The wife and I flew to Memphis Tn. and upon arrival to the dealership, we were greeted with a professional staff. We were very pleased and highly recommend this dealership regardless as to what state you live. We toured Memphis and drove back to Texas with a low milage fully loaded FX35 with the best deal in the country. Thanks Infiniti of Memphis

This was my first Infinity. New G37S MT. Love the car. My...

This was my first Infinity. New G37S MT. Love the car. My experience at the dealership was excellent. No pressure. Quick. No hassle.From first contact through the internet to getting the keys and receiving follow up calls it was seamless and friendly.Istvan Wollak

Just wanted to give a Shout out to Infiniti of Memphis on...

Just wanted to give a Shout out to Infiniti of Memphis on Getwell. This morning I took my car in for service for a fuse that had blown out in my cigarette lighter. I did not have an appointment , but when I explained the situation to Chad Willits, he immediately took my car to the back. The department fixed the problem and even washed my car for which I was not expecting that at all , but it was much appreciated. I had some concern when the new dealership Wynn Infiniti opened up in Cordova , as to rather or not the service would be at the same level, but I am glad to report that the service is extremely excellent. Good service is hard to find these days and it is good to know that a dealership such as the Infiniti of Memphis on Getwell is maintaining the level of service expected by their Infiniti customers . Thanks so much and I am look forward to getting my next Infiniti coming from the the Getwell location. Very Satisfied customerWanda Woodruff

This is my second new car to purchase from Infiniti of...

This is my second new car to purchase from Infiniti of Memphis (Getwell Location) within 6 months. In both instances the staff was courteous, Knowledgeable,Friendly, and honest. I would recommend anyone who is looking for a new car to visit the Infiniti team.

There was no pressure to buy, the sales rep- Jay King...

There was no pressure to buy, the sales rep- Jay King answered our questions, showed us the options available and was very friendly and curteous.The entire buying experience was no-hassle and easy.

I recently purchased a 2009 G37 sedan for my son who is...

I recently purchased a 2009 G37 sedan for my son who is starting college this fall from Infiniti of Memphis. We worked with Marty Pryor and had a great experience. It turns out my son and Marty are members of the same fraternity and Marty shared his college exeperience with my son and he was able to complete the sale in a short period of time. Marty has been in the auto business for a long time and he made the car buying experience comfortable and I felt like we treated fairly and got a solid car at a good price. I'm confident the car will get my son through 4 years of college with minimal maintenance and upkeep.

I would highly recommend Infiniti of Memphis and Marty...

I would highly recommend Infiniti of Memphis and Marty Pryor. I was trading in my 2000 I30 for a 2008 G35. Marty and the dealership made it a very pleasant experience. The environment at the dealership was professional and honest. Marty delivered on everything he promised and was fair with the trade in and the price of the new car. Throughout my whole process of buying the car I was treated like a king. Everyone was very friendly and helpful. They made you feel like family.

I had a great experience buying this vehicle from Jay...

I had a great experience buying this vehicle from Jay King at Infiniti of memphis. He was very professional and was very helpful and made buying a new car very easy.

This was my first experience buying a vehicle through...

This was my first experience buying a vehicle through Infiniti of Memphis. Overall my buying experience from start to finish was awesome. I was an out-of-town buyer, so we did all of our business over the phone. These guys worked with me through the weekend. I've never had a dealer or salesman willing to work with me on a Sunday. There was no debating over the price of my trade-in or the price of the vehicle I was purchasing. The product they advertised was the product that I received. When I arrived at the dealership everything was in place and ready to go. Brian Davis, my salesman, was super friendly and just as helpful. I was in and out in less than an hour. I will definitely bring my business back to Infiniti of Memphis. I recommend that anybody in the local area or folks that are willing to drive the extra mile or two go and see the guys at Infiniti of Memphis. You will not be disappointed.

Was not sure what brand of car to get and test drove and...

Was not sure what brand of car to get and test drove and compared their friendliness and willingness to help that it was a no brainer. Marty Pryor was not like what you would think the typical car salesman would be. Not pushy etc. Just wish I could have bought two new cars that day.

Martin, our sales representative, was great to work with....

Martin, our sales representative, was great to work with. No pressure, just old fashion customer service. In fact everyone at the dealership I met and/or worked with were wonderful.If you want a quality automobile, at a fair price, and you do not want the run around, or hassles, see Martin Pryor. he does business the old fashion way.... honest, straight forward and he delivers on his promises.I hate to haggle over price and details.... at Infinity, it was honestly a pleasant experience spending my hard earned money.Thanks Martin, and all of the Infinity team.

Marty was very informative while we were deciding on a...

Marty was very informative while we were deciding on a vehicle, without being pushy. Great experience after our purchase as well, because Marty called to talk with us about our experience and help with scheduling our first oil change. Highly recommended!

Jay made this car-buying experience a breeze - I'm so...

Jay made this car-buying experience a breeze - I'm so thankful we used Infiniti of Memphis! I love my new car and I know I can count on the quality thanks to your dealership.

Chad is by far the best salesperson I have ever worked...

Chad is by far the best salesperson I have ever worked with. His customer service skills are excellent and he has maintained a great relationship with me even though the sale was two years ago.

I met with jay only once & followed up with phone...

I met with jay only once & followed up with phone calls. He & the used car manager Steve were awesome. Very accommodating & not pushy. Very professional & very fair price. I would send all friends & family back to Infiniti of Memphis! Thanks guys

Our buying experience was amazing! We shopped the...

Our buying experience was amazing! We shopped the options, color, car, etc that we wanted on line prior to speaking with the sales team at Infiniti of Memphis. We were then directed to Shelley Burke and Marty Pryor. They provided incredible customer service and their response times to our calls and emails were terrific! The buying process was very easy and very relaxing. The 'no pressure' to buy made our experience even better! Thank you Shelley and Marty for all that you did!

Martin Pryor went out of his way to find the car I was...

Martin Pryor went out of his way to find the car I was looking for that was in the price range i was looking for and found it. thank you Memphis of Infiniti

Recently bought used car. I previously owned an Infinity...

Recently bought used car. I previously owned an Infinity from this dealership. The outstanding service brought me back. Again, I had a very positive experience. Service, friendliness, price combined to my choosing this dealership

I was wanting to trade in my 2003 Mercedes SL500...

I was wanting to trade in my 2003 Mercedes SL500 convertible, and the only other car I would consider was the G37 Infinity Convertable. I walked into the Infinity showroom and was introduced to Marty Pryor. I hate buying a car because of my previous experiences, BUT.....this was a completely different experience. Marty upfront with me on the pricing, and I am very imporessed with the level of service "after the sale". Marrty and the Infinity of Memphis dealership has bent over backwards to make sure the car was delevered to me in perfect condeition.Would I reccomend Infinity of Memphis to the general public? Emphatically Y-E-S!!! I have nothing against the other salespeople at IOM, but working with Marty is a pleasure so I reccoment that you ask for him.Now that I've written this glowing report, where's my free oil change and tire rotation? (sic joke) SF-Memphis

This dealership had the vehicle I wanted at a price I...

This dealership had the vehicle I wanted at a price I could afford. Gave me everything I asked for. I was treated with respect and all my questions were answered before my purchase. Gave me excellent money for my trade-in. I was amazed at how quickly the process went. After I had selected my vehicle, I was driving off the lot 2 hours later. Bryan Davis was very easy to work with and had lots of info about the vehicle I chose. I will be back to deal with Infiniti of Memphis again. Love my new ride!!!!!

Sales Consultant Marty Pryor was very knowledgeable and a...

Sales Consultant Marty Pryor was very knowledgeable and a true gentleman. He was dependable, and quickly made me feel that I could trust his input and that he wasn't just trying to "sell me a car". He actually steered me to a less expensive vehicle based on my description of wants and desires...and by the way, I am very happy with the "less expensive" model.Martin Pryor does not in any way fit the old stereotype of a "used car salesman". Martin is a professional, proud of his experience, knowledge, and jealous of guarding his reputation, even at the expense of a potential few dollars of extra profit. What's the payoff? I'll be back, and I'll ask for Martin. And I'll tell my friends.

We made two visits to the dealership. I received phone...

We made two visits to the dealership. I received phone calls between our visits ask if there was anything else he could help us with and was assured he would appreciate our business. Since we've made our purchase, I've received phone calls to make sure we are happy with our vehicle and to offer assistance if we had any questions.

We stopped by Infiniti of Memphis after visiting a number...

We stopped by Infiniti of Memphis after visiting a number of dealerships and were very pleased with the car shopping and buying experience. Our salesman, Jay King, was easy to work with and very accommodating, especially since we weren't really sure what we wanted. The level of service is outstanding and outshines any others we visited (and there were many!). I have no reservations in recommending Jay or the Infiniti of Memphis dealership.

Chad Willis has gone above and beyond in helping with my...

Chad Willis has gone above and beyond in helping with my ongoing maintenance and service. I am in and out quick and he makes me feel important. Overall great experience!

I've always have great service with Blake Shook. He is...

I've always have great service with Blake Shook. He is very professional and keeps me informed of work to be done as well as making it convenient for me to drop off/pick up car.

Although this is a luxury car dealer, everyone was...

Although this is a luxury car dealer, everyone was outstandingly warm and friendly. I don't have a single complaint and I love, love, love my new G37. Very relaxed, no pressure. FAB job, Marty.

Very good exoerince overall. Martin explained all tbe...

Very good exoerince overall. Martin explained all tbe details of the whole transaction and everything went very smoothly. Think I am really going to enjoy owning my first infiniti

overall experience was great, had never owned an...

overall experience was great, had never owned an infiniti and after working with the salesman and manager were able to come to an agreement and love the car!!!

The sales associate was very helpful by researching the...

The sales associate was very helpful by researching the right car for us and was friendly. He also made us feel comfortable and made the experience not stressful, as well as the others who helped with the buying process. After buying the vehicle, we also received instruction to use the features of the vehicle.

Blake shook is a great service rep. very responsive and...

Blake shook is a great service rep. very responsive and professional.My appointment was scheduled and loaner car provided. Blake gives you an estimate of service cost. when you pick up your car, blake goes over, in detail, exactly what was done. recommendations are made for future services.

Excellent knowledge and customer service. Very detailed...

Excellent knowledge and customer service. Very detailed and informative. Great experience. The people at Infinti of Memphis are the highest of quality. The car was in perfect condition and I was explained everything in detail. I know that I will always be taken care of.

Okay the only thing that annoys me at present is that I...

Okay the only thing that annoys me at present is that I have to write a minimum of 250 characters to talk about how insanely awesome my Infiniti dealership is. I have bought several new cars and have never - and I mean never - experienced the A+++++++++++ service that I did with Marty Pryor and crew at the Infiniti dealership. They rock and so does my beautiful new SUV.

I have been dealing with this dealership since the...

I have been dealing with this dealership since the unveiling of the new Q45! I have bought several vechiles from them and would never consider using another Infiniti dealer. I feel like they are my family. Tony Busby has sold me all of my vechiles and is now selling to my son. He is great...Grant Sanders knows these vechiles from top to bottom. If I ever have a problem with how to work something he has given me his personal telephone number on call 24/7. Love INFINITI OF MEMPHIS. And did I say their service department is top notch. Chad in service is my best friend!!!!

Blake Shook has excellent customer service. I felt...

Blake Shook has excellent customer service. I felt confident in him that he would make sure that my car was repaired correctly and as quick as possible. He also has great people skills. When I took my car in for service I was very fraustrated and upset, I asked Blake to ride with me so he could hear the noise that I was hearing, and he did. He actually heard the noise while we were still on the parking lot, but I was so upset I wanted him to continue to ride with me so he could hear everything that I had been experiencing. He listen to me complain the entire trip, but he was patient with me. The last thing he told me before I left my car with him was, "we are going to make you love your car again". And he did just that.

Marty Pryor introduced me to the Infiniti SUV and...

Marty Pryor introduced me to the Infiniti SUV and suggested a drive the car for a day. I did and fell in love with the quality of the Infinity product (I was driving my 4th Chevy Suburban). We worked out a price that I thought was very fair and Marty and the Infiniti of Memphis team made the transaction smoothe and easy. I spent an hour with a service technician learning about the technology and the technician even offered to come to my home (at the cost of one cold beer) to program my garage opener on my car. This has been a great experience and I am very happy with the car and with the service at Infiniti of Memphis.

Jay was great from start to finish. Throughout the...

Jay was great from start to finish. Throughout the process, Jay was responsive, followed through and delivered on everything he said he would. My experience was very good abd I would recommend Jay and all the other staff members of Infinit of Memphis I encountered. M Butler

Fantastic experience from the first test drive to the...

Fantastic experience from the first test drive to the execution of the sale paperwork to delivery to the great car. Josh knows his cars thoroughly. Began with the very best test drive that we have ever had. Continued with complete candor regarding the relative merits of options. We couldn't be happier and would heartily recommend Josh and Infiniti of Memphis to all.

This was my first experience with Infiniti of Memphis and...

This was my first experience with Infiniti of Memphis and I was very impressed. The customer service was awesome, from the moment I arived on the parking lot. I was greeted by Josh Lumpkin, who was very pleasant and informative. Josh gave me his undivided attention and also great test drive that I will never forget. I have owned Acura's, BMW's and a Lexus, the G37 that I purchased is by far the best car I have ever owned. If you have not had the opportunity to visit Infiniti of Memphis you are really missing out on a great experience. Great cars, great service and great people.I LOVE MY NEW G37.

Stan Blount was knowledgeable, friendly, and low-key. It...

Stan Blount was knowledgeable, friendly, and low-key. It was a pleasure working out the details with him when buying our 2011 G37. David Niland (Business Manager) was very professional and thorough with the financial and other paperwork. Grant Sanders (Delivery Specialist) gave good explanations and demonstrations of the various features of our new Infiniti. I wouldn't hesitate to recommend those people and Infiniti of Memphis to my fiends and neighbors.

My overall experience in 1 word? INCREDIBLE! These guys...

My overall experience in 1 word? INCREDIBLE! These guys are unbelievable. They do what they say what they will do, when they say they will do it. I purchased a 2008 G35 and have been converted to an Infiniti fan for life. I recommend these guys with confidence.

These folks were extremely helpful, friendly, thorough in...

These folks were extremely helpful, friendly, thorough in explanations, and most pleasant with whom to deal. I look forward to going back for service; I bought the service package to have the oil changed. Feel completely comfortable for this widow to go back and have them take care of my needs--without feeling stupid!! Give them an A+.

We have been trading with Tony Busby and Infiniti of...

We have been trading with Tony Busby and Infiniti of Memphis for over 20 years. We have always been pleased with the professionalism and courteousness of Tony and the staff at Infiniti of Memphis. The process of buying a new car is very easy and we highly recommend Tony and Infiniti of Memphis.

Buying a vehicle from Infiniti of Memphis was a great...

Buying a vehicle from Infiniti of Memphis was a great experience! Anthony, our salesperson continues to be in contact to make sure we are pleased with our Infiniti and to make sure the service department has taken care of us. I can't say enough about the professionals we dealt with from purchase to finance to service. They are outstanding.

This is my second car to buy from Infinity of Memphis and...

This is my second car to buy from Infinity of Memphis and specifically from Stan Blount. He is professional, easy to work with, and is flexible in working around my schedule. I called Stan to tell him I was interested in trading my M35 for the G37 convertible, by the time I arrived, Stan had already selected two cars that he thought I would like and had already run all the numbers for comparison. That made the decision so much easier as I had facts and data to make my decision. I walked away with the new convertible without even taking a test drive! And I must comment on Grant (he is the in house expert on all of the features) - he took the time to show me the differences between the two cars and how to operate some of the new features. That was so helpful!!!!I look forward to continuting my relationship with Infinity of Memphis and Stan - I have and will continue to recommend you to my co-workers as well as other family and friends. Keep up the good work!!!!

Brian Davis could not have been more helpful. He went...

Brian Davis could not have been more helpful. He went above board in trying to make certain that we bought the right car for our teenage son. He knew our price range and type of car we wanted, and he delivered. He was honest when talking to us about cars that we did not need to purchase. I have bought new cars forever, so buying a used vehicle was new and challenging to me. That being said, I will recommend him as the salesman others need to use in buying vehicles. The dealership offering a lifetime warranty on the engine is a bonus. Brian will look for the right vehicle for a customer and will not be pushy. After dealing with about a hundred salespeople, I can highly refer Brian as trustworthy salesman. I just hope I can purchase my next one from him too.

I was very pleased with the service that I received at...

I was very pleased with the service that I received at Infinity of Memphis. All of the employees were fantastic that I came in contact with especially my sales guy Stan Blount. There was no issues or concerns with my purchase from your company. Thanking you in advance!

I have owned my infiniti for about 2 1/2 years now and...

I have owned my infiniti for about 2 1/2 years now and everytime I have taken my car in for routine service work I have had a great experience. The Service Department employees are always friendly and courteous. Blake Shook has always been a pleasure to deal with and makes sure everything is taken care of. I will be very excited when they open up at Wolfchase. I just hope that Blake will be out there so I can continue to deal with him.....Like I said before the cutomer service he provides is outstanding and he always makes my experience at the dealership a pleasant one.

Buying or leasing a car can be a daunting ordeal. The...

Buying or leasing a car can be a daunting ordeal. The lease on my previous car was about to end and I was not looking forward to going thru the process of finding a new car. From the moment Marty Pryor & I began looking at my options for an Infiniti lease there was a level of comfort and trust with him. Marty knows what the words "Customer Service" represent. In today's world this is not always the case. I have leased from Infiniti of Memphis in the past (several years ago) and look forward the all the attention you receive from their very capable staff. I would highly recommend Marty Pryor and the Infiniti experience to all of my friends.

The most pleasant car buying experience I've ever had. ...

The most pleasant car buying experience I've ever had. The staff (sales, finance, manager) here are fantastic, not pushy, and very helpful. Without any reservations, I would recommend anyone in the market for an Infiniti to visit Infiniti of Memphis.

My Salesperson is Anthony Williams he is very...

My Salesperson is Anthony Williams he is very professional, courteous, and patient. From the beginning he listened to and understood my needs; I am now the owner of a 2008 G 37 Coupe. My experience at Infiniti of Memphis was very positive because of Anthony's professionalism and patience; when I first purchased my vehicle I had a couple of problems which were quickly addressed and corrected by Anthony and Chad in service.I will recommend all of my friends and family members to Anthony Williams at Infiniti of Memphis.

My experience with Anthony Williams was the best. This is...

My experience with Anthony Williams was the best. This is the second car i've purchased from Infiniti through Anthony, it is important to trust the sales consultant you are working with and I trust Anthony. He has always made sure I get the best deal. Anthony listens to your needs and does not just try and get you to buy. My daughter, a collage student,needed a car. Anthony went out of his way to find her the perfect car and managed to stay within my budget.Its fits her ,Thanks she LOVES THE CAR!!!.I would recommand Infiniti and Anthony Williams to any one looking to purchase a new or used car, Its the trust that keeps me coming back.

Using this dealership was a great experience. Josh...

Using this dealership was a great experience. Josh listened to what I had to say and found the right car for me and my budget. No hassle and no pressure was the best part about this experience for me. I really appreciate the honesty and upfront talks. Thanks again Josh

This is our 6th Infiniti! That is how much we love the...

This is our 6th Infiniti! That is how much we love the vehicles - they are great cars. But the Infiniti of Memphis dealership is THE best! The customer service they provide is outstanding. Mike Butler was our Sales Consultant and he was the BEST. He was so friendly and easy-going but knowledgeable. He never made us feel pressured to make a decision. We have loved each of our vehicles but honestly, its the outstanding customer service that you get with Infiniti that keeps us coming back!!!

The staff at Infiniti of Memphis is great. My salesman,...

The staff at Infiniti of Memphis is great. My salesman, Brian Davis, went out of his way in order to help me find the perfect car (G35) for me. He explained everything about the car as well as the remaining warranty on the car. After I purchased the car he (Brian) called as a follow-up to see how everything was going with the car and to make sure I was satisfied with the vehicle.The Service Dept. (Blake) they are great. Any time I have to bring my car in for service they are always friendly and helpful. If he sees that it might be a while with my car he always has something there for me to drive. They always explain what needs to be done before they service my vehicle as well as explains everything afterwards.The entire staff that I have been in contact with at Infiniti of Memphis has been great. When I get ready to trade/purchase another vehicle I will return to Infiniti of Memphis because of the friendly staff as well as the quality of the vehicle.

Anthony Williams was a great salesman. He was very...

Anthony Williams was a great salesman. He was very patient and listened to the amenities I wanted out of a car that fits my budget. I would definitely recommend Infiniti of Memphis to anyone looking to purchase a new or used car. My fiance also recieved great customer service when he purchased my new Infiniti license plate, they even installed the plate for him!

Brian worked with us to get us the best possible deal. ...

Brian worked with us to get us the best possible deal. We have found the service department to be very customer oriented. When a problem developed with a repair, they got me back in quickly and addressed the issue. I would recommend Infiniti of Memphis and Brian Davis to anyone shopping for an Infiniti. Great cars, great service!

The overall experience was pleasant, professional and a...

The overall experience was pleasant, professional and a win-win for me. I took my other car in for service and I did not intend to buy another infiniti on that day. The intake person (I don't remember his name) suggested that I look around the lot. Finding nothing that interested me, I asked the receptionist to call a salesman. I showed the car salesman, Anthony Williams, an ad in the previous day's paper for a brand new Honda that was in my price range. It was all history after that. Mr. Williams not only had something in my range, but he was astute enough to capitalize on my very positive experience with my 15 year old Infiniti I30 that was having to be retired at 199,000 plus miles. After a test drive and some common sense statements by Mr. Williams about the long term benefits of driving an Infiniti to which I could attest (namely--trouble free driving)I drove the car home in about two hours.I knew that I would have to buy a car and I hit upon the right salesman who had the right car at the right time.Thanks for my car and I look forward to another 15 years of trouble free driving.

I have purchased 5 vehicles from Brian Davis personally...

I have purchased 5 vehicles from Brian Davis personally and have sent numerous friends and family to him. He has always been frinedly fast and courteous to me. I trust Brian and will continue to buy all my vehicles from Brian. I really enjoy my buying experience with Brian he makes me feel right at "home" his manager Steve was also very helpfull in my buying experience. As long as Brian stays at infinit I will continue to drive Infiniti

Brian Davis has been excellent in assisting me in looking...

Brian Davis has been excellent in assisting me in looking for a new Infinity, as well as helping me with getting my car serviced when I am pressed for time. My experience has been great and I would recommend this dealership to anyone! They are really great and always willing to go the extra mile to make things as convenient as possible. I am interested in the new SUV and they have helped me in trying to decide what option is best for me!

My experience with Infiniti Memphis was extremely...

My experience with Infiniti Memphis was extremely positive thanks to Anthony Williams. Anthony was professional and pleasant to work with. Its been 2 weeks and so far I am a satisfied Infiniti owner!! We are also excited to learn Infiniti of Memphis will be opening in the Wolfchase area soon.

We met Brian in 2003 when he worked for Nissan in...

We met Brian in 2003 when he worked for Nissan in Southaven. During the time he was with Nissan we bought 3 cars from him. My wife has purchased a M35 from him since he's been at Infiniti and really didn't need a new car but went to see Brian one day and it wasn't long after that she came home in a new car. We have followed Brian to Infiniti because of his great customer service and he always takes care of no matter how big or small the problem. We will definitely buy our next car from Brian.

Couldn't have been a better experience and love the...

Couldn't have been a better experience and love the car!!! Looking forward to many years of wonderful service and performance! I would recommend this car and dealership to anyone who is looking for a new or used vehicle. This is my first Infiniti, but I am confident it will not be my last!

I've always dreamt of having an Infiniti. Since I was in...

I've always dreamt of having an Infiniti. Since I was in high school that was my goal. One day purchase the ultimate luxury vehicle. On my 30th birthday, I finally had the opportunity and the funds saved up to purchase my own Infiniti. After several bad experiences with private dealers and wholesale car lots, I decided to take a trip to Infiniti of Memphis. I drove into the lot, parked my old car, and began my search for my very first Infiniti. Before I even had a chance to have any questions, a tall gentleman by the name of Marty Pryor was walking up to me with a friendly greeting. He wasn't your typical car salesman. He actually gave me a chance to talk and describe to him my ideal car. He walked me through a few options, and then a pearl white 2006 M35 caught my eye.Marty went and grabbed me the key, and from that moment he made me feel like the car was already mine. We took a test drive, and it was more like taking a ride with a friend than having some pesky salesman trying to get my money from me. Marty is a class-act and a standup gentleman.Once I completed my test drive, I knew that was the car for me. Marty made all the paperwork that I was initially dreading, seem like a piece of cake, paying close attention to detail while at the same time making sure I completely understood every aspect of the vehicle purchase. I give this car buying experience 5 golden stars and I will definitely be bringing all my business to Infiniti of Memphis in the future. Great work guys.

I could not believe how easy it was to purchase a vehicle...

I could not believe how easy it was to purchase a vehicle through this dealership. I will never dread this process again. I was instructed by Steve to fill out my application online and told him the price range my husband and I were interested in and met with him later that afternoon. We picked a car and were out of there in about 45 minutes. Steve and Brian worked well together as a team and made this go smoothly. I am now an Infiniti dealership convert. This will be the only place we purchase a vehicle from in the future. And, you cannot beat the lifetime warranty on the motor! I am a very satisfied customer.Sherri Tutera

Chad Tidwell was our salesman and he did a great job. My...