Ideal Buick GMC Hyundai

A super hero in disguise...

After being in my first car accident and totaling my year old sonata, I was distraught, stressed and overwhelmed with the entire situation. After deliberating on what kind of new vehicle I wanted, I decided to stick with Hyundai. I left the Toyota dealership and drove straight to Hyundai at 9:00pm. Even though they were closing up, Robert stayed and came to my rescue. He went above and beyond in assisting me with purchasing a new vehicle. I am extremely grateful for his attention to my situation. With this being my third purchase from Ideal Hyundai of Frederick, it is safe to say I would gladly return.

Terrible Transaction

Dissatisfied with the dealership, my car color and payment. I wanted a black sonata, not an ugly red color with a high payment. I'm very unhappy with the entire transaction

Awesome

Everyone was nice and great to work with. No concerns with the price or the car. When it comes to buying another new car I will go back to ideal Hyundai.

An amazing first time buyer experience that came with a hug.

My experience with Ideal Buick-GMC-Hyundai of Frederick was exceptional. I called their Internet Sales Manager, Abigail Espinosa, just before heading out to make sure the car was available. She was very helpful in answering all my questions. Upon arrival, I was met outside by friendly staff who directed me where to go. Once inside, I met Anne Beard who was working the front end. I immediately felt at ease by her warm and caring attitude. She loves to drag race cars in her spare time. How awesome is that? After a great test drive, I went back inside to show Anne the pricing information that I had researched online. After a very brief negotiation she accepted my final offer. The price was within $500 of True Car's estimate for an exceptional value. The entire process was streamlined and very efficient. We completed all of the paperwork that evening, and we agreed that I would come back to pick-up the car the following day. I needed time to secure financing and apply for a parking permit. Anne was great the entire time. I love my new car, and I am very pleased with my experience at Ideal. I should mention that Anne was scheduled to be off work the next day, but she came to work just to make sure I was good to go. She even bought my old car at a fair price. Just before leaving the lot, I mentioned that this deal was huge for me and I thanked her again. She even gave me a hug! Everyone I met at Ideal Buick-GMC-Hyundai was very professional and easy to work with. I would recommend this dealer to anyone looking for a new car, even if you are a nervous first-time buyer like me. I drove home in the car I wanted at the price I needed, and I would do it all over again any day.

Seeback

It was a pleasant experience. Robert was very thorough and sensitive to my personal time since I had to take time to go home to take care of my elderly father during my visit. When I returned he was ready with everything need to close the deal in a timely manner.

A Pleasurable Purchase Experience

From the moment my son-in-law and I walked into the showroom, we were met with a friendly smile and handshake. Leon Johnson has sold me three Hyundai, and I couldn't be more satisfied with his salesmanship and his effort to make everything work smoothly. He is most personable and was so helpful in every way to make my purchase a pleasurable experience.

Excellent place to buy a car!

I recently bought a beautiful Buick Cascada.Clyde Eggleton was my salesman and I cannot say enough positive words.He was courteous and thoughtful, patient , and thorough .The office manager , Rebecca, was a;so excellent.Highly recommend!Marj Bernstein Berkheimer

Professional

From the moment my mother and I walked into the showroom we were meet with engaging, professional sales people. Dan asked a few questions to get a feel for what I was looking for and what price range. The next thing I know is there is a car waiting for me to test drive. There wasn't any pressure and Dan was able to answer all my questions.

Easy, Fast, and exactly what we wanted.

Ideal Hyundai worked with us over the phone so that we could purchase a car for our daughter who was local to them. It was an excellent experience!

Fantastic Dealership

This was the best car-buying experience we have ever had. Nakeya covered every need we had and then some. We will definitely buy from them again and encourage others to do so.

Great Experience

I was very doubtful to go back to the dealership because of previous experience, but in this case Ken Cooper was straight forward with the answers of my questions and I was very satisfied with the price and service. Thank you Ken.

A positive experience

I came in to Hyundai nervous to buy/lease a car and left feeling very satisfied. Hyundai took care of my family and I would happily return.

Review of 2017 Elantra purchase

Please see my comments regarding the request for a response on the DuPont clear coat. Based upon this, I'm unable to give outstanding ratings on the overall purchase experience.

very friendly staff best experience

the staff was very friendly explaied every thing to me and they called me the next day to how the car was working for me

Best service

I believe my service was wonderful. He took his time working out my needs. My car was clean when I got it back and it had a full tank of gas when I got it back.

Wonderful experience

I've helped my kids buy several cars, along with several purchases myself. I have not had such a wonderful experience before. I felt completely understood and helped in the most efficient, friendliest way possible. I absolutely love my car and look forward to going back to the dealership for my car maintenance.

Great Salesperson - Ken Cooper

My salesperson, Ken Cooper, was extremely helpful during the initial process and after the purchase. When we were home, we found a few minor scratches on the wheel and driver door chrome. Ken made arrangements to have this addressed by the service people in a very timely fashion. This is the 3rd vehicle we have purchased at Idea. At no time was a salesperson pushy or aggressive. That is one reason why we returned to idea. The other reason we returned to Ideal was that we love the cars! I have recommended Ideal to several friends in the past and will continue to do so. Very, very pleased with Ken Cooper

Love Hyundai

We have owned many nice vehicles, several Audi's and BMW's. We now see the light and love everything about our Hyundai's. These vehicles are extremely well made and thought out.

Check Out Ideal Hyundai FIRST!

When I visited Ideal Hyundai, I was actually looking for a small car that I could flat tow behind my motorhome. I did not intend to buy a brand-new car, but after considering the prices AND the outstanding warranty, I went away with a brand-new Hyundai Accent! Dan Painter was my salesperson and he was great! Friendly, no pressure and he helped me choose the car that best met my needs without a lot of up-selling.

Ideal Hyundai

I am very pleased with the car I purchased as well as the entire experience at Ideal Hyundai. I would definitely purchase another car here again.

Above and Beyond

While going through an extremely difficult time in my life and needing to start over with the right car, John and Dan went above and beyond. They really listened to my concerns and communicated with me every step of the way.

Look for Hani

Hani was my salesman and hooked me up with all my requests and got me exactly what I wanted. Fast easy and got me on the road sooner than expected.

I Love My Car

Thank you for everything you guys are amazing, Hani was very helpful in answering all my questions. My car was nice and clean, runs great, and great on gas. I will definitely recommend this dealership to others.

Great Buying Experience

From the moment I walked in to when I left with a new vehicle the staff really listened to what I was looking for and was extremely helpful. Professional, low pressure and responsive to my concerns/needs are the hallmarks of this dealership. Financing was a breeze thanks to Teresa Foster's easy going nature and they even matched a competitor's offering. Hani Aranca was outstanding and engaging and I would gladly purchase another vehicle from both he and Ideal.

Always the best experience

This is the 6th vehicle I have purchased from Ideal and I would definitely buy the next one there. Sales personnel are wonderful and the service department is also the best.

nice place high prices

Not good with hybrid error message high prices otherwise nice

Great experience

Friendly staff, everyone works well together. There was no sense of unwillingness to assist a customer who is "not mine". Great experience, would definitely go back.

Ideal is the best

Ideal Hyundai is a great business and if you want the best salesman, ask for Dan! He has always been there for me and has always gone above and beyond all expectations Ive ever had!

Great Purchasing Experience

I had a great experience purchasing my first Hyundai. The salesman I worked with and purchased my car from was very professional, friendly, courteous and personable. I was impressed by I believe it was the Sales Manager, or Appraiser (can't remember just who) drove my trade-in, and came to me and said he would not let me drive my trade-in home due to the fact that the brakes were at the floor. He put me in a loaner vehicle for the weekend which I was very impressed by the dealership to put my safety first before I got my new car on Tuesday evening. Was very thankful to them for this.

Finding my car

Sales department, at my request, did a computer search and found the car that I wanted. The dealership spent a lot of time finding the car which and I appreciate all their efforts.

Great ride!!!

I love all the good practical features on my SantaFe: movement of seats, phone hook-up, feature availability on steering wheel, leg room, & I could go on & on.

My Experience

I just want it to be known the my sales person (Nakeya Minor) was amazing. She offered me a drink, spent time with me to make sure that I felt welcomed, and she provided me with very detailed instructions regarding the usage, and operations of my new vehicle. I would like to give a special thanks to Nakeya Minor, and the Finance manager John for taking such great care of me!!!

Great service

Loved ideal will definitely be going back, the service from everyone we dealt with was spectacular. I've never worked with such great group of people.

Excellent Service

The customer service at Ideal was great! This is our second vehicle from Ideal and we recommend the dealership to friends and family. Clyde was great helped with all our questions and displayed great customer service.

Just what I wanted

The dealership did not have the exact vehicle I was looking for on the lot, but they were able to locate it and have it delivered the next day. The staff was very friendly and professional and I am very happy with my new car!

Happy in my"Beauty"

I wasn't looking to buy a brand new car but the deal and the price was just right, everyone was great and helpful. I recommend ideal to everyone.

Great experience

Alyssa did a wonderful job.great customer service thank you! She helped me get my money worth with a vehicle that fits my family. I will recommend Hyundai ideal to all my friends!

Pulled a fast one on us

We bought a new Hyundai Sonata hybrid, and in the flurry of papers thrust at us to sign was one that we neglected to read carefully. It sold us an extended warranty, which added only two years to the warranted ownership period, for $1,988. That cost was added to the amount financed.We never buy extended warranties on anything. They are mostly a waste of money. So when we got home and realized what we had signed, we asked the dealer to cancel the extended warranty contract. After some effort, they agreed. Then we found that only $1000 had been credited to our account with Hyundai Motor Finance. They still owed us another $988. It took several more phone calls and emails to get them to agree to give back the $988.All of this could be chalked up to poor organization at the dealership except that they tried to sneak the $1988 contract past us. The cost was never mentioned to us. In checking with the Better Business Bureau we found that Ideal has a grade of F.

I love Ideal

Everything was great. This was a awesome place to be. All employees I saw were clean and professional. The dealership in a whole was tidy. I will definitly be back for service.

Great

Outstanding dealership and staff. Will not hesitate to return to this dealership for any maintenance or future purchases of a new vehicle. Will recommend to friends and family.

Great experience

From start to finish Eric made this process seamless for me. This was my first expereince buying a new car and I would recommend Ideal to my friends and family.

New car

Great service, friendly people, kept you in the loop of what was going on in the car process. Will recommend to friends and others I know looking for a new car.

Great Experience

Had a very good experience at Ideal Hyundai. The environment was very professional and the stall was very helpful in figuring what best suited our needs.

Wonderful, friendly

Our salesman was one of the friendliest people you will ever meet! He answered every question we had and helped us from start to finish! I have no problem recommending Ideal Hyundai to family and friends!

Well done Hyundai

Great experience, great dealership. I appreciate what they did when I purchased this vehicle. Friendly staff gave me many options and didn't try to push me on another vehicle.

Phenomenal

Great service, knowledge of product, and clean showroom !!! Overall a great experience. Have told all my friends to go see the good folks at Ideal Hyundai/GMC

Great car shopping experience for the first time ever!!

My Sales Rep was amazing and a just so full of information. I really enjoyed my car shopping experience at Ideal because of everyone involved!

Treated like family

Corinna was wonderful! She took the time with us and made me comfortable when i was nervous about buying a new car. We were treated like family! Will definitely recommend Corinna and Ideal to all our friends and family!!!

Rip Off!

I purchased a vehicle from Ideal Buick GMC Hyundai in Frederick, MD. The Sales and Finance Manager showed me the Carfax current value of the vehicle and told me I had equity in it as well. I found out a few months later, the value of the vehicle was 50% less than what is was worth. I feel it was an old Carfax they showed me. I was desperate for a vehicle and I will do my homework next time before purchasing a vehicle. I'm stuck with a vehicle that's worthless. I will never buy another vehicle from Ideal again. They will lie to get a sale. NEVER AGAIN!

wonderful

The staff and experience was wonderful and I would recommend any and all of my family and friends to try this dealership first before going anywhere else!

Scam City- False Advertising- Poor Follow Up

Responded to a Car Gurus ad for 2015 Genesis Demo at $30K. Received prompt e-mail and text from Chad, but after numerous calls, 4 messages and a text to him over 2 1/2 days, finally talked with Alyssa who was professional. After answering my questions and knowing approx., value of my trade in, was more than ready and asked if she could get them to sharpen their pencil a bit. Upon her return call, learned price already included all rebates imaginable (Hyundai promo, Military, Uber driver College, etc.) but not mentioned in their ad. Less than 1 in a million people can qualify for all these. The car was $10 K more, full sticker for not just a leftover 2015, but a Demo with 5K mi This dealership further promoted the frustration and "black eye" perception people have with car dealers and salespeople. Why can't dealers be honest and professional by putting in the real prices adding at the end, "Additional Rebates Available for...." Imagine a much better car buying experience!

Exceptional customer service and very friendly and helpful.

I will recommend Ideal to my friends and family members for future car purchases. Nakeya was very professional, knowledgeable friendly and helpful. She asked the right questions and made suggestions based on my needs. At a time when good customer service is sorely lacking, I was delighted by this experience.

Great Sales Person

My sales lady was very helpful and understanding with my needs and concerns. If I could give her more than 5 Stars, she would get 10.

Great experience

Very professional They treat you like family My sales person was very friendly and caring. I will refer everyone to this dealership great people. This dealership is the best!

2016 Hyundai Santa Fe Purchase

Stopped by the lot based upon their website and their listing of the model and configuration we were in the market for. The advertised price was very good and the dealership honored it without any haggling.

Excellent Service

These two gentlemen went above and beyond for me. I have never purchased a new vehicle and they made the decision so easy. Thank you very much.

So happy

I am so happy! I can not believe Corinna and John were able to get me in my new car! No other dealership was willing to help me

Excellent service.

Excellent service. The place to go when you need a vehicle. I will be recommending this dealership to family and friends. The staff is very personable and friendly. Not pushy.

awesome

Hani, my salesperson was a perfect gentleman, he took extra care of my needs and wants with this purchase. I was pleased as I drove away in my new Elantra

well pleased

I was very satisfied with the service Ideal provided me in the process of purchasing my new car. Looking forward to doing more business with them.

Purchased New Tuscon!

Great service, product, & support. I recommend this dealership to anyone looking for a great car. Purchased a 2015 Red Tuscon. We love it & will be back for our next one.

awesome experience

I felt like family the through the entire process. This is my first new car ever and everything was well pass my expectations. Thank you mrs. Corrina Baker!!

great experience

called ahead car was out front papers were ready to sign in and out in under an hour great experience I would recommend highly friendly fast professional Daniel Painter was great.....josh

Revie

My experience with this dealership was great. They were able to approve me for a vehicle after all the bumps in the road that I have. Keith and Corrina were great and I was out of there in a timely manner with a New vehicle when I was looking for a used one. Thank you to the two of you for everything. I love my new car

Great experience and love the dealership

Give the highest review Nakeya was perfect and helped me choose the perfect car.My second car buying from there and if I ever need another.Thats where I'm going.

Phenomenal

Service was great! Love my car! Happy customer! I will definitely be returning. Thank you all so much for great experience. He wasn't very pushing

Great location

I have bought 2 cars from this location and had great experiences both times! Would go back again and recommend to other people as well.

Excellent and thorough

After buying cars for many years, it was refreshing to work with this dealership. Honest, professional and friendly. I will return here for my next car.

my experience at Ideal Hyundai

I had a very positive experience at Ideal Hyundai. Staff was friendly and made my time there well worth it. Hani was the most pleasant sales person I have ever dealt. Very respectful and most helpful.

customer service

I always have a good experience with sales and service. This is my second vehicle from Ideal because of the quality of the staff. I would highly recommend them to anyone.

Great place to buy a car

The staff was friendly and knowledgeable. I would recommend all family and friends to buy a car from here. Ask for Clyde he is the best!

Great place and experience to buy a vehicle.

Great dealership wonderful place friendly people all around a very well organized and ran dealership thank you for everything you did for me to get me in my vehicle purchase.

Thank you Ideal Hyundal

Thank you for making this experience enjoyable and for your knowledge. When the day comes that we need another vehicle will be sure to look you up . Thanks again, Don

Ideal is the best

Had an awesome experience and I love my new car. I told they what i needed and my budget and my salesperson Hani got me in the perfect car for me and family. Thanks you so much.

great

It was great to actually buy a new car that we all liked very much as a family loved and it a very nice car that you very much for the experience to drive a new car

Very Satisifed

This experience was the by far the best experience I have had buying a car. Everyone was very nice and professional and I didn't feel like a needed to take a shower after leaving this dealership. I was also in and out in record time. I would highly recommend this dealership to my friends and family.

It wasn't anything to complain about

Great will recommend to friends family etc. The costomer service was on point and the dealer who helped me to get a car was excellent.

Excellent

Eric was a excellent sales guy, friendly, made sure i got what could afford, never owned a new car, but happy with what i got.

Simply good sale people

I'm a sales person and have been for many years, but this group of sales professionals really impress me with their clear understanding of all their products. Great job! My wife and I had a good fun experience with this team.

Exceptional car buying experience

Ideal Hyundai made a difficult experience very pleasant understandable and I am still very satisfied with the experience. The sales women, manager and credit man were patient with me and answered all my questions.

Enjoyable buying experience.

Very happy with the new car. From the time I walked in to the time I drove off with the new Tucson, the buying experience was professional and customer-oriented.

Outstanding Sales Team!

Our experience with the team at Ideal is above and beyond our expectations of any car dealership! From the outstanding staff of sales reps, to the entire team of service personnel, we are extremely please!! Thrilled to now be a part of the Ideal Family!

Great service

Went in to look, wasn't sure if I was going to be able to afford a car. They took the time to talk to me, figured out my needs and then worked with me to get my payments into my price range. Very happy.

A great car

Lucky enough to be able to purchase a beautiful red hybrid it's wonderful to have a car that's good for the environment and looks great !!

Great Dealership

Love my new car and everyone at Ideal were extremely helpful and friendly. Great customer service. Thank you for the great experience. I will refer friends to Ideal in the future.

Easiest car buying experience ever

Hani was a great salesperson and got me the best deal I ever imagined. There was no pressure and he truly promised everything he said he would do and followed through with it. I highly refer Ideal Buick for your next car buying experience.

awesome

Great experience,everyone was very friendly and very professional and polite. I never felt pressured and never felt that they were not telling the truth. Hani was veryvery helpful in every aspect of my car buing experience

The best car buying experience I ever had

The staff were great - patient and really worked with us. Hani the salesperson was diligent, and treated my wife like she was queen for a day. As she is the primary driver of the car - that was very important to her that she be recognized as the person making the buying decision. Great work Hani! Also Bob the Boss of Hani and Bob from Finance were outstanding in their support and advice. I never said nice things about a car dealership before, congratulations! You earned it.

smooth

Very helpful, no pressure from anyone and we got the deal done in a timely manner. Sales guy called me several days in a row to check and see how i was doing, that was a different experience for me.

Seamless and Professional Purchase Process

Go see Corrina! She will find a vehicle that is best for your lifestyle and most importantly, your budget! She is very helpful, and truly genuine.

Great Service from the Service Center

I discovered a problem with my car yesterday. I brought it in right away and was told that the problem was covered under warranty and there were 2 additional alerts on the vehicle that Amy said they would take care of at no charge as well. She had the courtesy shuttle bring me to work. When the repairs were completed I was busy at work and unable to leave to pick up my car. Amy had my car delivered to me at the office. Both courtesy shuttle drivers that I met were friendly and helpful. When the check engine light came on in my car, it was the worse way to start a Monday. I never imagined that Amy, the service team and your "rock star" courtesy drivers would actually turn this around for me. Thank you Ideal Service Team!!!! You have restored my faith in Monday mornings!!!

New car purchase

Am hesitant to recommend based on the expectation of a loaner car program that I was told about during the buying process only to subsequently find out that there is no loaner program. I am disappointed.

Happy with my car!

I'm very happy with my car, it was what I wanted, great warranties, and the service Dept. promises to provide convenient services located in the town in which I work! They even said they will provide a car to borrow if I need to drop my car off for service/maintenance. The salesman was a nice guy but almost lost us. Keith, the manager came over and pulled us back in. overall a pretty good experience. Not too pushy like other dealerships and that was important to me.

Great Buying Experience

Nakeya Minor was professional in dress, grooming and speech. She was extremely knowledgeable of the vehicles. She was patient and accommodating. She made my overall buying experience very pleasurable. She represents customer service at its best. Every customer should have such a great experience. I have already recommended a client who purchased a new Hyundai and will continue to do so.

great dealership good people

Good dealership, great salespeople especially Nakeya Minor. If you want to find a great deal at a great price, then come to this dealership. You will walk away with a great car.

No Pressure

Kenny B. and John H. were straight forward with answering any questions we ask, did not pressure us in buying and exceeded our expectations when closing the deal.

First car

Corinna was great! Everyone was so friendly and professional and it really made the process so much easier. I felt like the people at Ideal Hyundai actualy listened to what I was looking for in a car and did everything they could to get it for me at the best price possible!

long but enjoyable

Overall the whole experience was decent but it took way to long to process everything. They seem to know a lot and I really enjoy the full take of gas and oil change

A good thing

I dealt with Corinna Angulo Baker and she was just wonderful to work with. I hope to get my son a car here soon. Thank you

My Hyundai

Great car buying experience. I was treated extremely well and it was fast and complete. I would recommend this dealer to anyone looking for a new car.

I would buy another car from Ideal Hyundai !

Dealing with Ideal Hyundai was such a breeze in comparison to other dealers I contacted during my search. No tactics, honest pricing and great customer service!

First Car Buying Experience!

I bought a car with Winchester today, as my first car buying experience, I felt that the staff at Ideal was friendly, informative and honest. I love my new Hyundai Accent GS Hatchback! I cannot wait to drive my new car. Thanks to the entire team for the wonderful experience! I'll definitely recommended you to all my friends in the future!

Great Customer Service,Fast and Friendly

My experience here was great. They were all so friendly. The dealership was clean. They did not have me sitting all day. My husband and I dealt with Dave C. and he was great. He was very nice and professional. He made buying a car so easy. All of the other staff including him made us feel welcome and at home. I would recommend anyone to come to this dealership. It was a great experience and we got the exact car that we wanted

Great Dealership

Super easy to deal with and they offered a great price out the gate. I would definitely recommend stopping in and talking to Ideal Hyundai in Frederick, MD.

Always Friendly

It's always a pleasure to do business with Clyde. Clyde goes above and beyond to get you a great vehicle for a fair price. My husband and I had no intentions of dealing with another salesman. Had Clyde not been working that night we would have come back another when he was working.We will be back again to purchase more vehicles thanks to Clydes salesmanship. You need to clone that guy!

We had a Teriffic Experience

We so appreciate the hospitality, knowledgeable service, and personal touch that Clyde extended during our entire experience. We would go back for sure and plan to buy our next vehicle through Ideal! You all rock!! We love our GMC truck!

Great Experience!!

The overall experience was great,the salesman "Mike" was great to work with,we were on a limited time frame and we made the deal and he had the paperwork and car prepped in a timely manner Thanks,Rodney

Enjoyed the Process!

I had to buy a car due to an accident - yuck!!! Mike at Ideal made the experience a great one!!!! Go to Ideal Hyundai and see Mike St Clair he's the best!!!!

Worked out perfectly.

Our salesman was very considerate and helpful. We told him what our options were and they worked backwards to find the car that was just perfect for me. I would recommend this dealership to everyone.

The best experience ever! GREAT service!

This was an amazing car buying experience! Chad was so friendly and so very helpful, he actually made my families experience fun and enjoyable. Corina was extremely helpful in actually getting us into the dealership and with the financing decisions. You have some amazingly wonderful, terrific employees here!!!

Efficient, fair and respectful

An excellent experience in automobile buying. Scot and the staff at Ideal treated me with respect, especially in regards to my time, and patience. They offered good advice and provided the exact amount of time and space for my family and I to discuss our options and decide to make the purchase. We will return to Ideal next time we are shopping for a vehicle.

Wonderful Customer Service

From the beginning to the end of the transaction we were treated with the utmost professionalism. I didn't think we were going to be able to get a car, but we were approved before the paperwork was completed. I've been a Hyundai customer for 10 years and they have given us the best deal possible and kept our family safe on the road. Thank you Ideal Hyundai and Nakea Minor

Very Friendly

I was unsure if I could get a car because of credit but the whole team worked very hard and put me in the car I had my eye on. It was a very easy and friendly experience and I will recommend them to any and everyone.

Beware the service department

Scheduled my 30,000 mile service online. This is a standard service package that includes about 24 different things including oil change, tire rotation, air filter, cabin filter, and a bunch of inspections. Was given a price at the dealer about $20 higher than the Hyundai package price. When I showed them the package price, the service writer said "oh we don't go by that, that's generic and doesn't apply to all cats". Really? If it's "generic", went is the site tailored to my specific car, even down to the VIN number? Then, they tell me I need fuel injector cleaner/additive. I said "that's included in the 30k service" and showed them the Hyundai package. The service writer promptly told me "that's not included in our package" and is ANOTHER $20. I'm not fighting the $40 I was overcharged, but I guarantee you Ideal will lose more than that when I take my future service to another dealer.

Excellent service

It was the best experience ive ever had while buying a car you have my loyalty for years too come Brandon Cole was great. He really sold me that car Capital One picked out because I was really not interested when I saw it but now I love it.

The best experience ever! GREAT service!!

This was an amazing car buying experience! Chad was so friendly and so very helpful, he actually made my families experience fun and enjoyable. Corina was extremely helpful in actually getting us into the dealership and with the financing decisions. You have some amazingly wonderful, terrific employees here!!!

May Not Come As Advertised!

My wife and I recently purchased a used 2014 Mazda CX-5 Grand Touring from Ideal Hyundai. As a disclaimer, I would say the overall experience was good. One thing that made the buying experience less than "ideal" was that the car was advertised incorrectly online and the management at the dealership was not helpful and unwilling to compensate for the false advertising. We didn't even receive an apology from management for driving an hour to see a car that didn't match its description. The actual salesman was very friendly though. In the end, it was the level of customer service that he provided that was the deciding factor. I would still recommend this dealership as it was probably an honest mistake, but make sure to confirm that any used car comes as advertised before making the trip to this or any dealer.

Very friendly.

I was unsure if I could get a car because of credit but the whole team worked very hard and put me in the car I had my eye on. It was a very easy and friendly experience and I will recommend them to any and everyone.

Worked Out Perfectly

Our salesman was very considerate and helpful. We told him what our options were and they worked backwards to find the car that was just perfect for me. I would recommend this dealership to everyone.

Wonderful customer service

From the beginning to the end of the transaction we were treated with the utmost professionalism. I didn't think we were going to be able to get a car, but we were approved before the paperwork was completed. I've been a Hyundai customer for 10 years and they have given us the best deal possible and kept our family safe on the road. Thank you Ideal Hyundai and Nakea Minor

Efficient, Fair and Respectful

An excellent experience in automobile buying. Scot and the staff at Ideal treated me with respect, especially in regards to my time, and patience. They offered good advice and provided the exact amount of time and space for my family and I to discuss our options and decide to make the purchase. We will return to Ideal next time we are shopping for a vehicle.

sales man very helpful

salesman was very helpful most of paperwork was done before we arrived there we are really happy with our new vehicle we would recommend this dealership

A Great Experience at Ideal

great staff at Ideal. I was actually pleasantly surprised. Rodney was a fantastic salesman I'd come back in a minute. An all around great experience.

Enjoyed the process!!!

I had to buy a car due to an accident - yuck!!! Mike at Ideal made the experience a great one!!!! Go to Ideal Hyundai and see Mike St Clair he's the best!!!!

Great Experience !

The overall experience was great,the salesman "Mike" was great to work with,we were on a limited time frame and we made the deal and he had the paperwork and car prepped in a timely manner Thanks,Rodney

We had a terrific experience!!

We so appreciate the hospitality, knowledgeable service, and personal touch that Clyde extended during our entire experience. We would go back for sure and plan to buy our next vehicle through Ideal! You all rock!! We love our GMC truck!

Always A Pleasure

It's always a pleasure to do business with Clyde. Clyde goes above and beyond to get you a great vehicle for a fair price. My husband and I had no intentions of dealing with another salesman. Had Clyde not been working that night we would have come back another when he was working.We will be back again to purchase more vehicles thanks to Clydes salesmanship. You need to clone that guy! Sincerely, Mary Wagner

Great Dealership

Super easy to deal with and they offered a great price out the gate. I would definitely recommend stopping in and talking to Ideal Hyundai in Frederick, MD.

Nakeya Minor

Hello my name is Christina Corea and I recently purchased a vehicle with you're company. I had the pleasure of doing business with Nakeya Minor. I am proud to have done business with such a remarkable women. I honestly can say that Ideal Buick GMC Hyundai of Frederick Md, should be proud to have an employee such as herself employed. She is extremely professional and business oriented. I think you're business should pat you guys on the back, for having her. She has succeeded my expectations of customer service and I hold customer service extremely high. Once again I am proud to have done business with her. Thank you so much Nakeya Minor and continue to be a remarkable worker!!

LOVE HYUNDAI !

We stopped by after hours on a Sunday and a salesman was walking towards his car to leave when he spotted us. He helped us, talked with us at length, got our info and followed up with us as he said he would. This is our second vehicle from Ideal - both experiences were top notch ! Highly recommend !

I love my car!!!

I was treated like I matter and that to me was a winner. I love the people, the way they took care of me and answered all of my questions. Thank you again guys and I would definitely recommend you to my friends and family!!!

Kat's new car

I had a great sales person. She knows all about the cars that she sells. I went to 5-6 car dealerships, before I decoded to buy my car from her. She sat in the car with me and went over all the different bottoms that can be very confusing to some people (like me).

Purchase of 2014 Hyundai Elantra

Alan is the best salesman around my family has bought 5 vehicles from him, wouldnt think of purchasing a vehicle from anyone else. He is straight up and honest which is what you need to be. Alan is a super salesman.

My comments below

We were treated in a courteous and respectful way. We had all of our questions answered and Mike even anticipated many of our questions. We got a fair price on our trade in. Mike did everything he could to give us a good deal.

No miracles, but good experience

We went in to the dealership on a referral from a friend with the intention to see their prices and if they were good, we'd buy, if not, we were going to go to the Fitzgerald in Gaithersburg. As far as negotiations could go, ours went well. We'd done our research and were able to call out two "mistakes" with rebates and so forth but basically Ideal's prices were good and their service was friendly. We walked out happy.

Excellent Dealership

When I arrived at the dealership it was no time before someone came up and started helping me! The ENTIRE staff is absolutely WONDERFUL and friendly! My experience was awesome!!!

Ideal

The staff was excellent and helped me out of my bad situation! Scott found the perfect car for me and Bob in finance worked out a great deal!

Review for C. Cooke

The selection was good and the people were wonderful to work with. I had no intention of buying a car when I went to browse at the dealership but the deal was too good to pass up. And I'm enjoying the feel of my brand new Hyundai. I even recommended the dealership to a co-worker.

Bad Dealer

I purchased a Mazda CX-9 from this dealer ship. It was a used car and it was missing the keyless remote and extra key. When i made the deal with them, i questioned them about the key and they said it was sitting in their safe. When the whole deal was done they told me that the key was not in a safe so they will have to order the key for me. They also promised me to get the brakes fixed and the wheel alignment done on the car cause it needed it at the time of purchase. After purchasing the car, i kept calling them to find out about it and they kept saying that the key has been ordered. It had been more then a month with this whole thing. They kept saying that they will fix the brakes and wheel alignment all together once when the key gets in. I went there this Saturday May 10th and they denied the whole thing and they refused to fix anything and refuse to give me the key.

Such a WONDERFUL experience

I am so please with the service that everyone provided. I will surely refer them to all my friends! Thank you so much!

Bad Dealer

I purchased a Mazda CX-9 from this dealer ship. It was a used car and it was missing the keyless remote and extra key. When i made the deal with them, i questioned them about the key and they said it was sitting in their safe. When the whole deal was done they told me that the key was not in a safe so they will have to order the key for me. They also promised me to get the brakes fixed and the wheel alignment done on the car cause it needed it at the time of purchase. After purchasing the car, i kept calling them to find out about it and they kept saying that the key has been ordered. It had been more then a month with this whole thing. They kept saying that they will fix the brakes and wheel alignment all together once when the key gets in. I went there this Saturday May 10th and they denied the whole thing and they refused to fix anything and refuse to give me the key.

Thanks!

Big thank you to Mike St. Claire for his help with me buying a new Tuscon. Mike made the whole buying process very easy! Thanks again!

Quick, easy, and cost effective!

These guys are great. We went in to purchase two affordable cars and that's what we got. Alan found us the cars we wanted and gave us great deals on them. They were easy to work with and they made my wife and I comfortable. I had a few questions after the fact and Alan was willing and most importantly able to answer all of our questions! This is our 2nd and 3rd car here between my wife and I but our family has purchased 8 here total without 1 complaint.

Awesome Dealership!

My wife and myself decided to buy the Santa Fe Sport 2.0T. We were going to Disney World for 7 days, so had 5 dealers provide us out the door pricing, via email, and I would deal with it while on vacation. I actually was at Magic Kingdom and had finalized a deal with another dealership, but was still in contact with Jason from Ideal. They didn't have me nailed down to a price, but let me know that price would not get in the way from making a deal. On the way back up from Florida, I sent Jason a nice email explaining that we were buying from another dealer as we had the price locked in and it was very good. Michelle, one of the managers here, emailed me and then we spoke on the phone. She verified what I wanted, and then emailed me the quote which was a little high. I provided her the price we had locked in and she beat it. Long long story short, some things got lost in the translation of what we wanted due to the 14 model year had different packages then the 13 so we had to start all over for pricing. Yesterday I was in contact with Michelle and gave her the new pricing I had gotten and she beat it. We went up last night, bought and drove away in our new suv. Jess was the person who greeted us and took over from the moment we went in and it just had that feel of a warm dealership that enjoyed working and selling, versus the other kinds that are rude or use tactics that usually irritate me and piss me off. Between my wife and myself, we probably have purchased about 20 new cars over the years, and this has been my best experience to date...from start to finish.

donnelly family review of 2014 santa fe purchase

Brandon Cole was an excellent sales rep. He was very informative and took his time with us with many different vehicles and help us in making our determination as to what would best fit us. He also followed up with email and friendly phone calls. Bob Null was the finance guy and helped us very much in the decision process of loan/ down payment and extra protection.

sales rep

I would like to personally thank Brandon and the Hyundai family for the wonderful experience that I had at your dealership. I've bought shoes and felt more pressure then I got from your dealership.lol You guys rock!!!

Awesome Dealership Experience

Our experience with Ideal GMC was a pleasant experience. James was very attentive to our vehicle wants and needs and was willing to go to any lengths necessary to get us the vehicle we wanted. He was also very knowledgeable of the different vehicles, options and accessories. James made the buying process comfortable and we were satisfied being well informed and able to make the decision we wanted on the vehicle that suited our needs. Bob (finance manager) was very pleasant to work with and made the paperwork easy. We are very happy with our experience and would recommend this dealership to our friends and family.

This was one of the best car purchases I have ever made. ...

This was one of the best car purchases I have ever made. The salesman was very knowledgeable and helpful. The finance person was NO PRESSURE! None of this back and forth stuff with the numbers. I asked for the numbers and they were explained to me clearly! I would certainly recommend this dealership again.

Thank you!

They made this the easiest car buying experience I could ever imagine. This was my first new car and I had very specific money constraints, which they had absolutely no problem working with. Everyone was friendly and nice, eager to help. I was in and out within an hour!

This was my third vehicle that I have purchased from...

This was my third vehicle that I have purchased from Ideal Hyundai. Each time, I have a fantastic experience which is what keeps me coming back. This time was no different. I was immediately greeted by Ed who worked in the used car sales and he "entertained" me while I couldn't figure out what I wanted. Once I decided that a new car was the route, he went and got Scott who walked me around to all of the cars while I found the perfect one for me. He made sure that we found the car that had all of the things that I wanted (i.e. navigation, seat warmers and great mileage, white exterior and black or grey interior). Scott literally walked all over the entire site to help me find a car that would fit my needs. Low and behold we found it. Scott took me on a test drive and showed me the different features that the car has and how to work them as well. After the test drive I was sold! Scott then had me fill out the paperwork and the financial person (Bob) helped me with the best rate. From start to finish Scott and the entire team was excellent. I will most definitely recommend any of my friends or family to him if they are in need of a new car!

Everyone was very nice. I would recommend anyone to this...

Everyone was very nice. I would recommend anyone to this dealership. I absolutely love my veloster ! The next time I want to trade my car in, I'll come here.

Great salesman, no pressure, very polite

Looked at a 2009 Hyundai Elantra. Salesman and manager were both very polite and good communications. Seemed very up front and was willing to work with us to reach a price that we were happy withOn the road. I would recommend using them for future car purchases.

This was my very first time with buying a car and Dan...

This was my very first time with buying a car and Dan made it a very stress-free and easy process. I felt very comfortable with the dealership and feel like Dan and the dealership helped me get a good deal on the car that was the perfect fit for me. Thanks! I would definitely recommend this dealership and Dan.

Duane was great! He mad the whole process easy and...

Duane was great! He mad the whole process easy and stress-free. At not point in the process did I feel pressured in any way.

Scott was very friendly as soon as we walked through the...

Scott was very friendly as soon as we walked through the door. He was there at the door to great us and was very attentive to our needs and wants. He stayed after hours to help us with our purchase and was not concerned about the time and he was in no rush to get us out. I returned a few days later to have my new car cleaned and while they completed this, Scott sat with me and discussed various topics, instead of leaving me to sit alone. I would definitely recommend the dealership and Scott.

Everything was great. They were able to work with me and...

Everything was great. They were able to work with me and get a great car payment. Overall the performace was great. I was very pleased with everything.

Scott was a real pleasure to work. Not only was he very...

Scott was a real pleasure to work. Not only was he very friendly and professional but he was very knowledgeable about the car I purchased and all of its amenities. He took the time to go through the owner's manual with me and, more importantly, got into the car with me and showed me all of the many gadgets and what they do. He went beyond this and actually set up the bluetooth in my car so that I can receive my cell phone calls hands-free with the push of a button. This made me extremely happy as I am not very knowledgeable when it comes to technology and I receive many calls while driving my car to and from work in Virginia where before, I had to let the calls go due to the new law in Maryland. I would definitely recommend him to both family and friends.

We had a very positive experience with our sales...

We had a very positive experience with our sales associate, Clyde Eggleton. Clyde was well informed and able to point out the advantages and disadvantages of the vehicle we chose to purchase. We found his demeanor to be friendly, open, and helpful. Clyde exceeded our expectations and supported our decision to shops at Ideal Buick.

I found the prices online to be very attractive. I made...

I found the prices online to be very attractive. I made an inquiry online and Angela got back to me quickly and finance got my credit approval in just a few hours. We visited the dealership, where we met Mike St. Clair and looed at the car my wife was interested in, but we decided to wait before purchasing. Mike followed up a few times, but we resisted until we saw on line an AZERA with an unbelievable low price! We called Mike, went to the dealership and got an eve LOWER price! Elmer got the financing in less than an hour and we bought the car. Right product, right price, right people and service. We look forward to working with Ideal in the future.

We were happy with how we were treated and we got a good...

We were happy with how we were treated and we got a good deal. I was glad to buy local rather than driving to Montgomery County.

Mike was very nice to work with. I drove several cars...

Mike was very nice to work with. I drove several cars that day with my husband and talked prices but some were not in our price range. He suggested the Hyundai Santa Fe Sport and that was the one for me!!!! I absolutely love the car!!!! I would definitely send family and friends to Mike! He was very patient while we were looking for the car that best fit us.

Great selection of cars, friendly staff, and clean and...

Great selection of cars, friendly staff, and clean and inviting showroom. I bought my GMC there and now my second card. Definately a place taht I trust.

Very smooth transaction. I definitely am recommending all...

Very smooth transaction. I definitely am recommending all family and friends whom are looking for a new or used vehicle to stop by and see Duane.

I had a really good experience. Sales person helped...

I had a really good experience. Sales person helped explain information, financing the car was easy and they also allowed me to receive the deal promoted on the car. Also, I got a Jetta 2012 SE.

Duane was very professional, kind and helpful. He really...

Duane was very professional, kind and helpful. He really worked hard to make my car buying experience a great one. I had worked with the dealership customer service for a day or two before I drove all the way to Frederick to purchase my car. The only inconvenience I experienced was that my wait time to purchase was long and the monthly payments did not end up being what was quoted. I had tried to ensure that all loan paperwork was processed so that once I got there I could just pick the actual car, have the identification numbers and final cost plugged in and go; however, my fiance had to end up applying for car with me in the end and I did not get the 3.9% APR I was told I should get. If the loan application had been processed prior to my driving 75 miles to the dealership, I would have known ahead of time that my fiance would have to apply as co-owner and I would get only 5.5% APR. I chose Ideal Hyundai because the pricing and APR was better than my local Hyundai dealership; however, in the end it was not as big of a savings as I had calculated prior to making the long drive from Manassas, Virginia. In the future, especially for customers traveling a long distance, I think it would be helpful to actually RUN the loan applications and give the customer an "accurate" estimation of their interest rate and monthly payments so that the customer is not sitting in the dealership until after 9:00 PM trying to purchase a car that they technically DO NOT qualify for by themselves as told before making the drive. =/ Other than that, the staff was very nice, professional and helpful!

what an absolutely uncaring group of people. Only...

what an absolutely uncaring group of people.Only interested in getting your moneyMaybe they should remember that a car is a long term investment for most people, and the dealer should act like they care about the purchaser

The salesperson was excellent. James was very...

The salesperson was excellent. James was very professional and courteous. He provided assistance and answered all questions prior to our purchase. The initial person in financing was not as professional. He was rude, condescending, and acted as if he was doing us a "favor" in processing the purchasing paperwork of the new vehicle. We were from out-of-state, and he had the audacity to state to my wife ""why did you bother coming here" in a demeaning tone when asked about service, warranties, and return policy on new vehicle. He even stated once we purchase, the vehicle there was no option for a return - which is a complete falsehood since state law mandates a three (3) day return policy. This was passed onto the sales person after some time for my spouse to regain composure. The financing person literally compromised the dealership in making a sale.As a result of this individual's attitude, our rating for the dealership is not as high as could have been achieved, since everyone else that we interacted with at the dealership was friendly and helpful.

Jess was wonderful again. She listens to our wants &...

Jess was wonderful again. She listens to our wants & needs, and find what fits us. She's also willing to spend time answering our questions.

Everyone at the dealership was very friendly and helpful....

Everyone at the dealership was very friendly and helpful. I drove over 2 hours to buy the specific vehicle at this dealer so it is too far for me to make it my normal dealer but if I were closer, I would use them. They were also very flexible. Honestly, I had a good experience but the main thing was the truck I was looking at and bought sold itself. I have had it about a week and I love it. It is in fatastic shape and for a great price. It was in a few minor accidents but the sales personnel were very straight forward and honest with me about it and were not trying to hide anything from me.

I was very pleased with my experience at Ideal. I...

I was very pleased with my experience at Ideal. I thought James did an excellent job. He was very knowledgeable, friendly, and a pleasure to work with. Everyone at the dealership was kind and friendly. I will certainly recommend Ideal to anyone I know that is in the market to buy a car.

This is my 2nd vehicle purchased at Ideal Buick in...

This is my 2nd vehicle purchased at Ideal Buick in Frederick. . They worked with me on the purchase and had the best offer for my trade in (trying to stay within my budget). I looked at other local Buick Dealers and found they were less flexible. Thanls, I also like their Service Department personnel; they are professional and knowledgeable which made me very confident in purchasing the vehicle from Ideal.

was out looking for a vehicle , happened to see a trade...

was out looking for a vehicle , happened to see a trade in that I liked stopped in , requested a lady that has tried hard to get my business was approached via different salesperson. we chatted pricing that nite company wanted more than I would pay which is fine, the sales man kept in touch txtn me I ended up making three trips to dealer to look at vehicle on Friday evening the price I saved that he txt me, disappeared and went back up sat morning. this employee said I was waisting time I also took half a day of time and a half off to come to dealer, this vehicle I was told would not pass md inspections which is fine as I have out of state driver lic I made offer he would not take to his superior and walked away. I felt whole time as there was another offer he was trying to get mine higher.now I myself get gm opt 1 pricing have purchased only 23 diff vehicles in last 20 years alone for myself or kids several duramax, and tahoes, new as well as a powerstroke and quite a few used vehicles mainly all from a dealer I trust in mich. there is no guarantee I would be abel to get vehicle yet being new to area working on railroad where many nice vehicles park and men talk each day this would have ben a classic show piece just for the advertisement alone how likely am I to recommend your dealership based off this experience.

Your "brand" list above is missing GMC! ...

Your "brand" list above is missing GMC!Amity was great to work with! She didn't attempt to sell me something I didn't ask for and she didn't give up when we couldn't come to an agreement, at first. She was very polite and respectful but mostly a lot of fun to work with! Great internet sales lady!!!James was also great but not quite as personable, which was okay considering we were not there to be friends. He had all the information there ready when I asked and he didn't lose his mind when I didn't like his "numbers" via the manager. He worked for me to get the best deal and I appreciate that more than anything!The manager (sorry, dont remember his name) was a nice guy and even hooked me up with an extra set of nice GMC floor mats. Very Cool!Thanks for the great experience and for the my awesome GMC Sierra SLE 2500HD Crew Cab 4x4!Curtis B.

It was a good experience. I am very satisfied with the...

It was a good experience. I am very satisfied with the car and service I received when buying the car. I feel like I got a good deal. No regrets about buying from this dealer.

when i was looking for a car they emailed me back so i...