Ide Honda

Best car buying experience ever!!!

I went into IDE Honda after my cars breaks stopped working and I knew it was time for an upgrade. Based on my experiences with other dealerships in the past, I was expecting to spend my entire night in the dealership, leave with little to no answers, and had already planned on needing to visit other dealerships later in the week. Not at IDE! I will never shop anywhere else for another car again!! Joe was my sales man and I would recommend him to anyone. I've dealt with creepy or pushy sales men in past who try to take advantage of my lack of car knowledge and age. Joe was professional, honest and very patient! He truly made my car buying experience what it was! I test drove the 2016 Honda Civic and fell in love. We filled out the paper work, did the financials and in less than an hour I was leaving with an appointment 2 days later to pick the car up.Adam in financing was another huge help! My credit is very limited because of my age and I really was expecting to be denied for a loan to lease the vehicle. He worked so well with me, answering my (many) calls and emails kindly and professionally and did a fantastic job working with the company to get me a reasonable approval rate! I could not be happier with my experience at IDE Honda. Like I said, I will never go anywhere else again for a car and recommend to any and all of my friends and family! Thank you so, so much IDE!!!!!!

Great experience

I had Brad as a salesman and I had a great and easy experience getting out of the old lease early and getting into a new one. He understood my needs and got me what I wanted for what I wanted to pay! And when I had questions after the sale he was quick to reply and answer them for me.

great customer service

Came In looking to turn in lease and start a new one. Met with Paul Infantino. Paul was excellent. Made me feel comfortable. Things were smooth and painless. Great service/deal. I will definitely recommend IDE Honda to others.

The last place I will ever buy a car from!

This is the second Honda Civic that I purchased from Brad Constantino at Ide Honda. I used to dread going in when I needed to go car shopping. Now I know I will be treated like family and know that I will be getting a great deal on a great car. Brad went above and beyond making a miracle happen in a very short period of time to ensure that I got a great deal before the month ended. If I was unsure of exactly what I wanted, I walked out knowing I have the Honda that was built for me. I still smile when I walk out to my driveway!

very happy with my new civic

They were a friendly staff and fairly priced .y trade in. The finaceing was straight forward with no hidden fees. The salesman was very knowlagable about features of my new car.

Best Car Buying Experience

Melinda Pagliuso was the first female salesperson I have ever had while shopping for a new vehicle and she totally made the experience a pleasant one. I always dread the car shopping experience, but she was pleasant, not "pushy" but very professional, and extremely knowledgeable about the vehicle, dealership, and service. I would highly recommend her to others

Great car buying experience

We just bought our second Honda from Paul Infantino and he is great to work with Our only stop when looking for a car or service

Easy and Fun Sales Experience!

Brendan Hulbert is our guy! He is courteous, well mannered, well spoken, knowledgeable, efficient. Just what one hopes for in a professional. Kudos as well to the Finance Dept. Ashley and Ken were great. The Ide experience has been above and beyond my expectations. Easy and fun - as promised on TV.

Love my CR-V

I had an exceptional experience trading in my Fit for a new 2016 CR-V in September. The whole process was made seamless through the assistance from Roberto and Melinda. Even during a busy sales time, I never had to wait and never felt rushed about making such an important decision.

Excellent sales experience

I had a positive experience at Dick Ide Honda...once again. I have purchased 2+ vehicles and always felt they were knowledgeable and fair. This time Gerry L. was friendly and helpful. He had a thorough knowledge of the vehicle I was inquiring about. He listened well and understood my need. Also must mention I truly felt there was no pressure to buy. The dealership was very clean, restrooms included! I would highly recommend Dick Ide Honda to my family and friends

Amazing experience!

I recently purchased a new vehicle with Ide Honda! I had my best car buying experience ever! The customer service team was honest, patient, low-pressure, and generous. I truly felt like my best interest was at heart. Every employee took the time to walk me through every step of the way. I highly recommend this dealership to anyone who is looking for a new or used vehicle!

Excellent salesperson

I had an exceptional experience at this dealership. I usually dred getting a new car but our sales person Brendan Hulbert made it a nice experience.

Absolutely flawless sale and service!

Best experience i have ever had buying a car and dealing with the sales staff. such a smooth and easy transaction. WILL recommend to family and friends.

The customer service at Ide Honda is second to none!

We have owned or leased a number of automobiles from Ide Honda and can affirm that Honda produces a superior product. We can also attest that Ide Honda's customer service is second to none. We have never felt pressured to make a purchase or lease. Brad Constantinople and Roberto Galante have been mindful of our budget and have been a pleasure to work with. The same can be said for the folks in the Service Department. Mark Frey and Jim Milella have been very accommodating and honest in regard to maintaining our vehicles. On occasion, We have taken a car in for a service and was told it wasn't necessary. Ide Honda has more than earned our business, they have earned our trust! Ide Honda is great! Thanks Brad, Roberto, Mark and Jim!

Incredible car buying experience!

Incredible on all levels! Fromm the time we walked in the door, to the entire purchasing process! Thank you Gerry and Roberto, for making my daughter's first car buying experience nothing but fabulous!They talked directly to her, which I loved and did not leave out any of the extra little special things they covered. Blue tooth, the importance of being a new driver, anything is fixable, a mini kit to clean the car, even a balloon and congratulations sign at pick up!the car is great! I have already told several people about them and how they make buying a car so much fun, the way it should be! :-)

All smiles, no pressure

I had looked at many new and used vehicles (not Hondas) at 4 other locations that were much closer to my home. After searching the internet, I decided to ride out to Ide. From the moment I pulled in the parking lot, I felt invited. After test driving two vehicles, and discussing many others, I knew I was going to purchase my next vehicle here. I took the weekend to contemplate my options and decide what was best for me. The staff was respectful, not at all pushy or forceful. I sat down with Alex P. and he gave me his undivided attention - explaining all of my options between new and used, leasing or buying - how it would all play out in the end. He was absolutely fantastic. He allowed me to ask questions and change my mind ten times. He never made me feel like a pain in the butt. I am completely satisfied with my purchase and more satisfied knowing I left the dealership with peace of mind. No questions or concerns. Alex was extremely thorough from point A to point Z. I would also like to compliment the financial department that also sat with me and was just as clear. Being a single mom of two with one income, they gave me the information I needed to make a confident, knowledgable decision. Thank you Alex!!!!! Kudos to Ide!

Fantastic

When I when to see Melinda all I was looking for was numbers to see what my trade in was worth and was interest I was going to get on my loan. Melinda showed me the numbers and never once said to me that I should buy the car just ask me what I though and it was what I was looking for and told her that I was impress and where do I sign

Easy and convenient

You giys are right down the road so the location is really convenient. Beyond that, each time we have visited we have been greeted in a friendly manner. Our questions were always answered with an explanation that made sense. Additionally, we really appreciated the follow up call after we made our purchase!

Amazing staff and service!

Our experience was amazing and Brad Constantino exceeded our expectations!! The staff took their time and I would recommend Ide Honda to anyone. We found our new dealership!

Helpful customer service and he felt like a friend

Our experience with Ide Honda was pleasant and we were thrilled with how good the customer service was. Our dealer was Rick Damico and he felt like a friend rather than a dealer.

No Pressure

I had a great experience at Ide Honda. I'm not a fan of car shopping, and there was absolutely no pressure from the dealer/salesperson. I think it's partly because the brand speaks for itself. I'm new to Honda and bought a CRV and I'm hooked! I wouldn't hesitate to buy my next vehicle from them. My husband was so pleased by the experience, he is considering Honda as well.

Russ Vandewall

We have taken in our 2014 Honda vehicles for both routine and special service over the years. We have found Russ Vandewall to be always helpful, friendly, and willing to go the extra mile to help. Given our experience with Russ as well as with Mark Frey and Brad Costantino, we cannot imagine going anywhere else for vehicle purchases or service. Way to go, guys!

My Buying Experience

Brandon (sales dept) was terrific; extremely patient, very sensitive to my hesitations/concerns, great at finding the answers to all my questions, and totally up front and honest throughout. I never felt rushed, or like I was being fast talked into anything. He and the team were very supportive when surprising bad news regarding my trade-in appeared, and they bent over backward to help me resolve an issue with its title. I'm a single woman; senior citizen; nervous about the whole process; VERY relieved and grateful that this was overall a great buying experience.Unfortunately, while driving off the lot an airbag light appeared on the dash; when it stayed on for several days I found it in the manual and learned it indicates a problem. Jake (service dept) was absolutely wonderful setting up an appointment at my convenience and even offering to drive me to work while the problem was being resolved... now let's see if that 6 mo warranty takes care of whatever is wrong for no charge!

Bought a new CRV and Rick my dealer was amazing. Amazing!

Idea Honda was such an amazing experience. Service, customer service representatives and the time they took should be commemded. It was no hassle and zero pressure.

Great Customers Service by Jim Milella

I arrived at my scheduled service appointment expecting to drop my car off and walk home to complete a full Saturday of activities then figure a way back to Dick Ide toward the afternoon to get my car back. Jim Milella looked at his schedule and stated he should be able to complete the service in just over an hour if I wanted to stay and relax in the excellent service center waiting room. I stayed at the shop just over an hour and was back on my way. I thank Jim for his continued friendly, honest, and consistent Customer Service every time. We take our cars in for service to Dick Ide. We have purchased 3 cars from Dick Ide over the years and will continue to buy cars and service from Dick Ide because of people like Jim. -DG Penfield

fast, easy, painless, no games.

Best car buying experience ever. Had a 9:00 a.m. appointment, test drove and purchased the car by 10:30 a.m. picked up new car at 4:00 p.m. same day. Melinda Pagliuso was very knowledgeable, polite and professional. I would highly recommend her to anyone looking for a vehicle. 2nd car from this dealer. Will definitely return for next vehicle.

Great experience!

Scott was a terrific salesman, couldnt ask for better! Purchased a certified used honda pilot touring which is perfect for my growing family. I would definitely recommend him to friends and family.

Wonderful experience!

I typically dread the car buying process and always worrying I am going to get an annoying salesman. Last week while looking for a Honda, I went to Ide Honda and had an incredible experience. Will Galliher was straight-forward, helpful and great to work with. I would buy another car from him without question! If you are looking for a car go to Ide and ask for Will!

Manipulative and Pompous

My husband and I went in knowing exactly what we wanted, which Ide Honda had in stock, ready to go. When it came to making the deal, we were told we would get 0.9% financing over 60 months, and that we would get $500 in rebates because my husband graduated less than 2 years ago. The salesman gave us the 0.9% rate, even went in the back to "talk to finance" (to be sure that my husband qualified for the $500 rebate) and told him that he would indeed qualify for the rebate. All of this just to get my husband in with the finance department for them to say, "Oh, by the way, it's not 0.9%, it's 1.9%. And it's not over 60 months, it's over 36. And oh, by the way, you don't qualify for the $500 off." The salesman is a representative of Ide Honda, is he not? What he offers should be honored when you get to the finance department, ready to sign away tens of thousands of dollars and commit to payments for the next several years. The woman in finance became defensive and incredibly rude when we brought up these very valid points. It all seemed very manipulative and pompous. Sort of like, "We don't need your business. If it's not you, it will be some other sucker." Protect yourselves and your finances.... do NOT shop at Ide Honda. (FYI- we walked into Garber Honda, told them exactly what we wanted...car, price, financing, etc. and were in and out in less than an hour!)

Service

For the first time, I brought my car in for service at Ide Honda. As I sat waiting, I listened to the service representatives talking to each customer. They were warm and courteous. I was impressed with the great service, honesty and professionalism I received by Russ. He answered by questions without hesitation. Russ gave me the confidence that I made the right decision in choosing Ide Honda for a car. I will be a Ide Honda customer for life. Besides the great service, I have a great car too.

Great experience

Whole process was smooth and hassle free. Thanks to all. From the first text to the final sales everything went very smoothly. Great job to all.

Excellent experience

We were advised to go to Ide to look for used cars because they are known for selling well looked after used cars. We were greeted by Scott Marinelli and he helped us look at our options and found the perfect car for us. He was friendly, knowledgable, and obviously loves cars. What a pleasure to meet with such a fine young man. We are very pleased with our purchase and the treatment we received.

Love my new RIDE!

The process was super smooth & easy! I had a great experience from start to finish. Leigh Quackenbush is my go to Honda sales guy! Ultimate professionals there at Ide Honda.

Worst Customer Service

I had come to Ide from a family recommendation after totaling my Mazda. I agreed to a quote for an HRV, made a payment, and within 24 hours, was called and informed my payment was going to be higher. So why did I write a check for something different? After leaving voicemail after voicemail, I finally got a call back and told Ashley I would not be going through with the deal. I asked for my money back and was told it takes 7-10 days. You better believe if that check isn't at my home on the 10th day, there's going to be bigger issues. Horrible financing department, how does a company function without returning people's xxxx phone calls. Absolutely ridiculous. Ended up buying a Mazda from Marketplace Mazda without ANY b.s. My salesman Will, finally got in touch with me about 4 days after all of this went down, I emailed him back explaining my frustration, and never received an email back. Would NEVER recommend this place to anyone unless you plan on getting jerked around and not having people answer your calls. Unless you physically walk in there, expect nothing.

Great car buying experience!

My family had leased a CRV from Dick Ide the previous year and had a great experience. I went in to buy an Accord this year and had an equally great experience. Will Galliher helped set me up with an Accord that met my needs and dealt with me in a professional and friendly manner. He helped me get the deal I was looking for on my trade in and for the car I chose. He and Adam Weil from finance helped me get the car payment that met my budget.

Great!

It was a pleasure to work with Rick Damico. He is knowledgeable, helpful, congenial, and available for questions and concerns about purchasing a new car!

Working with Rick was very easy!

I needed to turn in my lease early, and contacted Rick. He was able to get me into a new lease with the price I needed!

Great Service and Support Buying My Car!

LOVE THEM! Especially Brad Constantino, along with Ken and Adam in Finance! Once again they went above and beyond to get me a great car! I feel like family every time I come into Ide Honda, whether it is for service, sales, or I refer someone to them! I will continue to lease and buy my vehicles from Ide and Brad Constantino! The oil changes and roadside assistance is a great plus as well!

Excellent customer service and response time

I rely on my personal vehicle for the work that I do, and found myself in need of a new tire ASAP in the midst of my work day...from my initial call to the service department to ask how fast this could happen (Amber), to arriving at the desk (Linda), to my check out (Kalie), I was provided the best customer service and understanding of my predicament that I have ever experienced with any service department thus far. A special thank you to Linda and Amber for setting me up with a loaner vehicle and getting me back on the road to make it to my appointments while my tire was replaced! These ladies deserve sincere recognition for their compassion and customer service!

No Fuss Deal at Ide

We were in the market for a new or slightly used CRV, saw what we wanted in the Ide website, and with the help of Joe Preteroti, quickly test drove, discussed, and settled on a price. Straight talk, no gimmicks, no upsells. Traded in a 10 year old Odyssey that came from Ide. Smooth sailing through DMV, insurance, and financing, with additional help from Ashley Pierce. Car was ready when promised. Overall, hassle-free experience with good follow-up, and exactly what we expected and hoped for. Would highly recommend to others.

Buyer beware

Last minute change in the monthly payment supposedly was an honest mistake. The final payment was ~ $20 more/monthly than what was initially quoted to me. (this had nothing to do with any extended wear plan, etc) The financing guy made a mistake that I ended up paying for even though the sales guy said nothing would change (after the discrepancy was discovered). Love the car but the whole experience was sullied by this nonsense and has left a nasty aftertaste. Apparently Dick Ide don't doesnt make it a practice of providing copies of the paperwork of the deal until is closed. If this documentation had been provided this mess would have been avoided. Buyer beware and get copies of your paperwork prior to closing so you know what you're getting into.

2016 Honda Pilot Review

Bought our second Honda here and will no doubt buy our next here as well. No pressure, pleasent atmosphere, knowledgable people. They found a car that met our needs and wants quickly.

Excellent Experience!

My husband has purchased from Ide Honda in the past but this was my first purchase. Excellent is what I'd say about everything! I walked in the lobby and the receptionist was friendly and helpful, She got me a sales representative in less than a minute. Brendan is awesome! He truly made my car buying experience a pleasure! He is very easy to talk to, helpful and really listened to what I wanted on my first visit. He explained the car's features, showed me several cars and colors and went with me for a test drive. He called me back to follow up with available cars that fit my requirements so I went back to see him. We added features, finalized the paperwork, and worked out the financing with no stress involved. I love my new car!!!

Bought our 4th Honda

We have been Ide Honda customers since 1991. We just worked with Melinda Pagliuso when purchasing our 4th Honda from Ide. Melinda went all out to ensure that we were able to purchase the car that we wanted.Thanks!

Made car buying easy and fun!

my family and I have now leased two cars from Ide Honda in the last year and couldn't be more happy with all the help and support of Brad Constantino and Adam Weil

Very easy professional experience with Scott Marinelli.

Scott Marinelli made the experience of getting a new car fun. He was thorough and answered all the questions we had with ease. In fact, after he talked to us, we didn't need to ask about much. His understanding of the finer points of leasing and buying was reassuring and any questions about the car itself showed his complete knowledge of the product. Thanks for making it easy!

Great people, great dealership!

I just picked up my 2nd CRV and I couldn't be happier! One again, both Brad and Roberto were great to deal with. I wouldn't think of going anywhere else!

Brad and this dealership is Awesome !

After searching 7 states for this car we found it here, just one call to Brad Constantino and we were on our way to getting the car we had been looking for . Brad was outstanding getting everything ready for us since we are over 4hours away. It was well worth the drive to IDE Honda ! Thanks a Million Brad !

Great Experience!!!!

I was treated great! The environment was very welcoming and my salesman Paul Infantino was great to work with and I would recommend Ide Honda to anyone I know!!

Excellent customer service!! One of the HAPPIEST days in lif

I had an excellent experience purchasing a vehicle from IDE Honda. My Salesman was Brad Constantino; he was extremely helpful, patient and reassuring. I HIGHLY recommend him , he's great at what he does. He REALLY LISTENED to me and what I WANTED. I couldn't have left any happier!!! I LOVE MY CAR, THANK YOU BRAD!!!

Russ Vandewall made our day!

Russ Vandewall was an absolute pleasure to work with. He was very helpful to my Mother, who was not looking forward to taking her car in to the dealership for repairs. He explained exactly what needed to be done and even gave her a rental car so she could go home for the day rather than spending hours waiting for the work to be completed. When I called to talk with him about the bill and payment options, he was very responsive and was ready to do whatever he could to help. I know my Mom will be going back to this dealership in the future to service her car and I am very happy to know that she has an honest person like Russ to help her out and give her good guidance and advice. He is worth his weight in gold!

Sales Personnel

We picked up our 2016 CRV EX yesterday. This is the second Honda CRV EX we've purchased through your dealership. Your salesman, Paul Infantino, was low-key, knowledgeable, patient. He did an excellent job of explaining the features and benefits associated with the Honda CRV we were interested in. He followed up our inquiry into leasing estimates quickly. He let us take test drives multiple times while we were deciding on the vehicle we wished to purchase. We really enjoyed working with him and he is the main reason we purchased our vehicle at this dealership!

Never a bad experience!

Ide Honda is one of the best dealers to work with in all of the Rochester area! The staff in all areas are friendly and welcome you every time you walk in. I've worked with Roberto, Adam, Paul and Melinda in Sales and just about everyone in the Service Department, and each time it's like family. This last car I purchased is the 7th vehicle my wife and I have purchased from Ide. Keep up the awesome job, folks! Rich and Stephanie, it's always a pleasure to work and deal with your people!!

Another satisfied customer!

We just picked up our second Honda Odyssey from Dick Ide Honda today. A new 2016 Special Edition! Our sales representative Brad Constantino was amazing yet again! He has been wonderful to work with for many, many years. He listens to our needs and wants and also our wallet! This is our 6th vehicle from the Dick Ide Dealership. We've had a Civic, Ridgeline, S200, 2 Odysseys and a Pontiac G6. All have been gorgeous and reliable leases. I can't say enough great things about Honda alone. What makes Dick Ide stand out above the rest is price and customer service. And now that they have been remodeled you can drive right in for service. It's a beautiful location with very friendly staff. Thanks again Brad Constantino. We'll be looking for you again in 3 years!

1st New Car!

I had a great experience at Ide Honda. I went in looking to order a 6 speed manual transmission HRV (EX) after another dealership in Rochester told me that it could not be ordered, as they are not readily available. Ide was not only able to order it, they also provided me updates on the entire process. Brad was great and gave me every piece of information that he had on my car as soon as he had it. He was super friendly and I would definitely go back and work with him again. I absolutely love my new HRV!

Buy a new car

I given the 5 stars for overall rating of my visit to this dealership because the service in this dealership is very good. The employees are very nice.

Great service

I have been bringing my 2008 Honda to Ide Honda for service since I purchased it. The service is always excellent, the whole team is friendly, helpful and responsive. I would highly recommend them to anyone.

Teamwork

My husband and I just purchased another 2 new Honda Pilots from Will Galliher at Dick Ide Honda. We just want to give a shout out to the whole team at Dick Ide for making the sales process a smooth one. We also look forward to a continued relationship with the service department with Mark Frey and Jim Millella. They are beautiful cars. We look forward to staying with the Ide family for years to come. Thanks so much!

Unbelievable process...

Just picked up my second car in two years from Dick Ide Honda! Both experiences were positive, smooth and I experienced no (zero) hassle throughout the process. The customer service and people skills I experienced during my first deal made me go back and will keep me coming back for our next vehicle!Ron Palmer, Gerry Lamb and Adam Weil were fantastic to work with and extremely trustworthy! Truth is, I bought a vehicle over the phone because Ron Palmer verified the quality and I have total confidence when he gives me his word.A++ people who care about customers!!Chuck D'ImperioLivonia, NY

Excellent Customer Relationship

I was treated with courtesy, and obtained excellent information from the salesman, which helped me decide that I wanted to choose IDE HONDA for the next lease of a Honda Vehicle.

Great experience for 1st Time Buyer

Everyone at Ide Honda was a pleasure to work with. They were accommodating, helpful and patient-as I had a lot of questions. They took the time to explain everything involved in the car buying process. Thank you Ide Honda!! I love my new car!

Professional, Friendly and Helpful

I have leased Honda Accords for quite a few years with Ide Honda. This was my second lease purchase with Paul. He is very friendly and professional. Paul is fun to work with and he helped me find my new Accord with speed and ease. When I say 'speed' ... the whole transaction took less than 1.5 hours including looking at new cars. The showroom is bright, clean and a friendly atmosphere. I recommend Ide Honda for your next Honda purchase. I should also mention anytime I needed service work or collision work, the staff is wonderful. I love my Honda Accord!

Easy and Reliable

Needed a car (fast!) and wanted to still have a Honda...Gerry and the rest of the staff at Ide Honda helped me do just that. Gerry found exactly what I wanted at just the right price. My whole experience was easy, quick and I am very happy. I adore my "new" little Civic LX so thank you!!!

Quick and easy!!!

I was very worried on how long things would take to get my car in order. My parents were purchasing me a used car over spring break and I was skeptical on if I would have it in time to go back to college. Will Galliher was the salesman we worked with and he was absolutely fantastic. My car was ready at the time he said it would be, with all of the changes I needed for the car was done and it looked brand new. Everyone we met with was extremely helpful and accommodating. We never felt pressured into a the purchase. The process was painless and quick, and I'm back at college with my new CRV and I couldn't be happier. My family owns 3 Honda vehicles now and we love them and recommend to all who are looking for a car. Thanks IDE Honda!!!!!

The most dealer dread-free experience of all time for me!!

I wasn't sure what to expect. First time at Ide Honda. Welcome to the showroom by the front receptionist was classy, cordial and prompt and I didn't feel like a piece of meat swarmed over by sales people! She introduced me to my sales consultant! The first thing I told Will Gallaher, my salesman, was please spare me all the back and forth Bologna! He was very respectful of my wish and very helpful without being over bearing and high pressure. Within a couple of scenarios I had my target price and closed the deal with a handshake and a deposit. When I came back to pick up my car it was the shortest and easiest procedure ever with EVERYTHING prepared and my car cleaned, washed and ready upfront. The quickest and most enjoyable car purchase in my 40+ years of car shopping and purchasing! I was out of there in less than an hour! Both Will and Ken were delightful individuals.

ide honda

recently bought a 2016 handa crv. Sales person was very informative and i felt relax and confortable.There was a willingness to deal. Thanks for a good experience.

Purchase of a pre owned vehicle with trade-in

Sales staff was very attentive and friendly. Finance staff was efficient and thorough. Transaction overall was seamless, with a same day turnover of new vehicle.

Great experience

I trust the straightforwardness of the people I deal with at Dick Ide. I never feel like I am getting the runaround. I love my Honda.

The Best!!!

Great costumer service! Very friendly and helpful team! Got my second car there, will definitely return! Always helping to find the best deal Highly recommended! Thank you Ide Family!

Thoroughly comfortable experience

My purchase started out very smoothly. There was no high pressure sales pitch, no hidden fees and a very friendly staff throughout. There was a hitch when we found out that I could not get the car I originally wanted. However, since this occurred after we had a handshake deal the dealership found me another car that was newer (2016 versus 2015) and made me a very similar deal on the newer car. In the end I am very happy with the deal and would return again. Melinda.....two thumbs up.

Professional from Start to Finish

An enjoyable experience from start. Experienced a no hassle test drive. Agreed on purchase of 2016 Pilot, placed the order, advised it would take about 8-weeks, Alex kept in touch let us know when vehicle made it through manufacturing cycle, gave us the VIN so we knew vehicle was on its way.Alex shared all the financing and additional service options.... no hard sell. Vehicle was ready at agreed time for pickup, Alex again eased through the closing and Alex took the time to review operating features of the vehicle and provided introductions to Service Manager.Thanks for a pleasurable experience.

Oil change and tire repair

I am very happy with my service today. Linda Freeman was my advisor and she did an excellent job taking care of my concerns in an extremely professional and friendly way. She got me in and out in no time and went the extra mile to share a few personal words with me which always makes the customer feel cared for. I have never had a bad encounter with anyone at Dick Ide and highly recommend the service there.

Great sales experience!

Paul Infantino was willing to look for what I wanted... his willingness to "go the extra mile" was worth my drive to Panaroma Trail. His style and professionalism made my dealer switch easy.

I switched dealerships!

After purchasing 2 vehicles from a Honda dealership that was 3 miles from our home, I was very unhappy with the treatment we received. I drove 25 minutes to Ide and do NOT regret it for a minute. Gerry was extremely professional and took the time to quote me a price over the phone. Even better than that, he spent a great deal of time with me to make sure I understood how all the "bells and whistles" work in my CRV. Understand that I am a 66-year-old technically challenged woman. He told me to call him any time if I needed help. Be careful what you ask for! My husband will be in to see Gerry in 2 years to buy a new car. We will be customers for life!

Excellent experience!

Brad Constantino was extremely professional and courteous. Took the time to explain every feature in my new CRV, and most importantly made sure I was comfortable with it, before I drove away. I will definitely refer everyone to Ide Honda.

The customer matters

This is my third lease with Ide Honda and my third time dealing with Alex Piterman. Alex makes it so easy!! He took care of everything (like always) and the financing process was easy, too. No surprises from the original lease quote I was given.

Second time around

At 68, I've bought/leased my fair share of automobiles from various dealers in several states. Three years ago my wife and I had a remarkably positive leasing experience at Ide Honda in Rochester, NY. Being the grumpy old guy that I am, I figured it was a fluke. At lease end for both cars, we returned them to the dealership. Our salesperson was no longer there. So quite frankly, I prepped for the usual high pressure, sleaze routine more normative to my experience. I was dead wrong. And here's why: this dealership means what it advertises, a fair and honest experience. It trains sales people to rise above being jackals with each other and customers. Even when someone comes in with a chip or two on their shoulder, there's no recrimination. Our salesman, (Gerry) was outstanding. Within 3 days we leased two new Hondas. From the sales floor to the finance office, it was a courteous, competent, clear talking, no pressure experience. No fluke at Ide Honda far as I'm concerned. The dealership is as solid and reliable as the cars we drove home. Thanks Gerry, Ashley, Adam and the Ide family. Mike and Sondra LubasRochester, NY

Great Car Buying Experience

This was my first time buying a car from the Ide Honda dealership. It was a wonderful experience. Will was knowledgeable and helpful without being pushy. Ken in Finance guided me through the paperwork easily and efficiently. The whole process was very smooth and I felt comfortable and well taken care of. Couldn't be happier with my new dealership! Thanks for the great service (and great car)!

Painless Process for first time Dealership Experience

I'm 35 and have only purchased vehicles from private sales in the past. This was my first dealership experience and it was absolutely painless. Gerry Lamb at Dick Ide was enthusiastic but not pushy, and was patient and great at explaining minor details here and there with the paperwork that I was seeing for the first time.All of the financial stuff went fine and Adam Weil was capable of answering my questions without hesitation.A very satisfying experience, will be sure to check them out in the future (though I'm sure my Civic will hold up for a long time!) If you go to Dick Ide, ask for Gerry and Adam and give them my name (Carl Huber)!

Repeat Customer Still Very Satisfied

This is my second leased Honda from Dick Ide. This experience was just just as pleasant and painless as the first time three years ago. Friendly, helpful, knowledgable sales and service make the Ide difference.

Great experience!

I couldn't be more pleased with my experience at Ide Honda. Not your typical dealership. They made me feel valued. They weren't pushy like other dealers we went to. Best car buying experience I've ever had.

Easy Sales Process + Superior Follow-Up Service

Just want to recommend Ide Honda in Penfield, NY to others in the market for a new Honda. Our family was starting to look for a new minivan, and the "Happy Honda Deals" got us interested in looking at an Odyssey. I submitted a request for information online and the next day our salesperson Brad contacted me, and said they had a bunch in stock and he'd let us test drive one if we wanted. The whole process was very stress and hassle-free. Brad even suggested a creative way to save some money by adding an aftermarket DVD player instead of paying for the next "class" of Odyssey. Picking up the van was easy and quick, no gimmicks or hidden tactics. Upon getting the van home, I noticed a stone chip in the hood. I contacted our salesperson and he assured me they would take care of it.Sure enough they did, they replaced the hood completely to my satisfaction free of charge. I'd highly recommend Ide Honda for their low pressure sales and the customers' interests at heart.

Terrific car purchase through Dick Ide

This was my first time purchasing a new car, and this was by far the most friendly and inviting dealership I had visited. They were not pushy and understood I was not pressed for a new car, but rather was looking to upgrade. I traded my car in for a very fair price, and they also gave me a very good deal on a 2015 Honda Accord Exl-V6 that was on the showroom floor. All the paperwork was straightforward and easy, and they handled everything on the trade in of my previous vehicle. I would definitely recommend Dick Ide to friends and family as doing business with this dealership was a pleasure. Based on my purchase experience I will most likely be loyal to the Honda brand and Dick Ide specifically for years to come.

Amazing first time leasing experience

Gerry Lamb was so helpful and pleasant, he took all the stress out of my first time leasing experience. He located the vehicle I wanted quickly. He answered all my emails very promptly and was happy to answer all my questions, no matter how trivial. He made me feel like he was on standby to help me in any way possible, and that is very reassuring.

leasing a honda crv

After being at another honda dealer in the area and being very discouraged with their price we stopped at Dick Ide honda an our way home. We told Malinda Pagliuso what we were looking for a silver crv. She said they had one and the lease price was 309 a month nothing down. We were going to look at a subaru but decided not to bother and leased the crv. We were in and out 45 min. When we picked the car up 2 days later Malinda to a good amount of time to explain all the features and pair up my wifes cell phone to the car. One of easiest car buying experiences we have ever had. We will be back for another honda when our lease is up. P.S love our new crv.

How it should be

My experience at Ide and with Leigh was as it should be. There was no pressure, no nonsense, just a pleasant buying experience. Leigh has a strong knowledge of the products he sells. He answered the questions I had and gave me a great overview of the features and operation of the vehicle I purchased. Most importantly, he followed through from start to finish and got me the car I wanted, in the color I wanted. No surprises.

Quick, easy, helpful and no nonsense.

Great place to buy. Very helpful staff. Will work with you and help you out but at the same time won't pester. Highly recommended.

"Genuine Dealership"

Being genuine is a rare quality to find. Everyone from Mike in the parts department--Linda in service--And Paul Invantino who sold me my Honda Accord had my best interest at heart. I'd say they're like family. I have already recommended this dealership to my neighbor.Kathy Saucedo

Great Experience

I worked with Joe Preteroti and I thought he was fantastic. It was a very low pressure sale and he made sure that we were looking at vehicles that met our need. I would definately go back and buy another car from Joe!

Enjoyable experience buying my new car

Worked with a lovely young woman, Melinda, who was thorough and pleasant in showing me the cars I was interested in. There was no pressure whatsoever, no hard sell at all. When I decided on the make and model I wanted, she did her prep work before I returned to the dealer and had all necessary information for me. Despite a couple of glitches on my end( insurance faxes etc) everything was handled very professionally.

Guy Roman / great sales person

I have been to several dealerships throughout the years, and I wanted to mention how impressed I was with Guy Roman. He was very knowlagable about the vehicle I ended up purchasing and not "pushy". I was very comfortable dealing with him at all times through the process. I am new to the area, so he was very helpful about sites to visit.My experience at the dealership was a very positive one!

Positive New Car Experience

I received top notch customer service from all who I worked with. The experience of getting a new car was easy and seamless. I had full trust in what I was being told, and that was validated through my experience and the honesty that was provided to me by everyone I had the pleasure to do business with. I really felt like Roberto, Gerry and Adam has my best interest in mind.

Smooth and Easy

The car buying experience involves much money and time; it can be daunting and difficult. However, that was not the experience at Ide Honda. The process was smooth and reasonable. The salesperson worked for me and was concerned about my complete satisfaction.

Car purchase

I was impressed with my sales person Melinda Pagliuso. She was knowledgable and personable and took the stress out of purchasing a new car. Melinda and the whole Dick Ide team made the entire process seamless. Ken(finance) had everything ready and explained everything to my satisfaction. This is my 3rd new car from Dick Ide.

3hrs. of sevice took 5 days

I had collision work done on my sliding door at Dick Ide. Well my door handle and window stoppedworking. I brought the car to service and explained all this . They replaced two clips at $10.24 PLUS $115.00 labor. I told Jim twice that the collision work and door problem had to be related and he should run it by the service manager, he refused and said the parts wore out. IT'S A 2012 with electric doors, How can the handle wear out? I also had my heated seat fixed $230.00 labor / $61.31 parts. ***Mark the service manager contacted me the next day , he found out about my unhappy serviceexperience with Jim and made things right*** Always insist on talking to the service manager. I was given a loaner car but never was told it would take 5 days to fix.

Great experience! Thank you!

This is the third Honda I've owned. An '84 Civic was purchased from a private owner, while my '89 Accord came from Ontario Honda. On September 23, my Impala had been totaled and I was in need of another car. I looked around online and was leaning toward leasing a Honda. Ralph Honda? No previous dealings with them and they're on the other side of the city. Ontario Honda? No online leasing information was available and they are in Canandaigua....about thirty miles away. My niece suggested I check out Dick Ide Honda since she leased a Civic from them almost two years ago....so I did. On September 29th, I called her salesman, Paul Infantino, and left a message for him to please call me. Within an hour or so, we had talked and made arrangements for me to test drive an Accord and sit down with him to talk about a lease. All I can say is that driving the Accord took me back to driving my other Hondas (which I loved driving...) and ironing out the details with Paul and Adam Weil was relaxed and enjoyable. They were straight-forward and respected my choices as to what I could afford and might choose as add-ons. The next day I took delivery of a 2015 Honda Accord LX. After the paperwork was done, Paul sat in the car with me to give me a basic overview of the many features on the dashboard. Did I tell you that Paul had been up since 4am, came to the dealership to specially deliver my car at 4pm and was leaving within 24 hours on vacation? Thanks to the people who detailed my car, other people in the dealership, and special appreciation goes to Paul and Adam for being so welcoming and getting me back to driving one of my favorite cars!K. Williams

Wonderful experience as a repeat customer!

Ide Honda is a great dealership to work with. Gerry Lamb was courteous, kind, and thorough. Adam Weil explained everything to me without being condescending. I am a loyal Ide Honda customer and will continue to be!

Great Dealership to work with

I had several calls to my salesman Joe Preteroti and although he never met me he answered then or returned my calls. Because of his professional courtesy on the phone it prompt me to go see the vehicle we had spoken about. I live a little over 2 hours away which wasn't in the dealerships favor,not their fault. When I got there I was warmly greeted by the receptionist. Joe had never seen me before but was expecting me and came over. Joe was friendly and immediately responded to our discussions on the phone. Within 15 minutes I felt at home and made the deal then. I had to speak to Ken who is the financial consultant for loans, and he as well went overboard for me. I will return to this dealership mostly because I was treated with respect.

Excellent service ! Friendly down to earth staff !!

I've bought a few cars from Brad Constantino over the years. He has always helped me buy a car that I could afford, never pressuring me to spend more than I was comfortable doing. Lately I have worked with Russ in service , he lets me me know what needs to be done now and what can wait. The whole experience at Ide is great every time. The level of service that I experience when I go to Ide speaks highly of the caliber of people that work for the dealership .

Very professional

Gerry Lamb was most helpful and very professional. He never tried to force anything but rather was a gentle presence answering my questions as well as explaining options.Adam Weil explained my financial options and easily took me through the process. He was very professional as well.

Very positive experience

I purchased a Honda CRV from Ide Honda and just wanted to say how helpful and accommodating the staff is. A special mention to Adam Well who went above and beyond! My license plates were accidentally not transferred to my new vehicle. Adam came to our house with the plates, and then spent a good deal of time answering questions that my husband (who was not able to be at the dealership earlier) had about the new car. This took place at at very busy end -of - year promotion time frame. Adam couldn't have been nice when coming to fix the situation. Also want to thank Doug McCarthy who sold me the car as stress - free as it could possibly be.

Straight Up and Friendly

I want to thank William Galliher and Ashley Pierce for a great experience and Dick Ide Honda. This is not the old "you can't stack cars" management and philosophy. These guys were awesome. Extremely helpful and patient, answered all my questions and did not push. I was a John Holtz customer forever, but since they change over and changed their style I abandoned Honda. Walking into Dick Ide with the current management and buisness philosophy was completely different than my horrible experience with Mr. You can't stack cars! Thank you and I look forward to seeing you again for future buisness.

Great Place

I just picked up my 2nd CRV from Ide and am delighted with the car. Brad made the purchase of the car hassle free and made my wife and I feel very comfortable. The dealership is clean, neat and welcoming. Every time I entered the dealership, over the last four years, I was always greeted with a smile. Roberto Galante and Brad Constantino always came to say hello. and it was great to see them! My last car was great and the new Touring is an amazing car. I am still learning the new technology and how to use it. I have been so pleased with the dealership that I recommended a friend and she picked up her car the same day as I. My wife and I thank everyone at Ide for a great experience but a real thanks to Brad and Roberto

excellent establishment

My first time actually getting a car from a car dealer (I had an old Accord that lasted a long time previously that I got from a relative); bought a new Accord from them and it was a great experience. No-pressure sales approach, very professional and personable. I personally dealt with Will Galliher, who I highly recommend to anyone else looking for a new car. He tremendously exceeded my expectations of how a car salesperson would take care of a customer.

Wonderful experience

My husband and I had a fantastic experience buying our CRV at Ide Honda. Gerry Lamb was extremely helpful, professional, patient, friendly, and easy to work with. We never felt pressured, which led to an easy and fun car buying experience, which is how it should be! It was not stressful whatsoever.I am recommending Gerry to friends and family who are looking to buy a car in the future. We also worked with Adam Weil who was equally as fantastic to work with. A top notch car buying experience - thank you Ide Honda!

Amazing Experience

From the moment I walked through the doors at Ide Honda I was treated like a person, not just a number. After a horrible experience with another dealer (whom I will not mention); I was hesitant to attempt to try to purchase another used vehicle. My sales person was Melinda and after listening to my needs for a new/used car, she made it happen. I can't thank her enough for everything that she did! I would (and have) recommended Ide Honda to my friends and family. I will never go anywhere else ever again.

Very professional and personable

Doug McCarthy just sold us a second car. He's honest and knowledgeable and a good guy. Just gave us the facts and let u make the decisions. No pressure.

Exceptional Buying Experience

I purchased a new Accord last Thursday and the experience was truly exceptional. The process was extremely easy and everyone from Service (referred me to Sales) to Sales to Finance were nothing short of professional. I could not have asked for a better experience buying a car and my salesman Brad Constantino was a huge part of that experience. As a professional in the Customer Service field myself I typically am a pretty tough critic too! Truly an amazing dealership with amazing people!

Amazing Service!

I went in to Ide Honda for a new Honda CR-V! THe treatment I received was amazing and I will be visiting them again when we are ready to purchase our next family car! Thank you Scott and Adam for all that you did for my fiance and I!

Service/Parts Terribly Performance

Dick Ide sent me messages and mail card that my air bag parts were available - Took time off from work to get repair done but upon arrival was told parts were not there.....probably used for another airbag replacement. Please note, I called to confirm this appointment with parts notification!Said they replaced the passenger side but hard to believe looking at dash. Nothing was accomplished since I have to wait for parts and reschedule another 1.5 hour appt.Your parts/ service systems are not aligned and reliable and cost me time and money...fix your internal issues for the next customer(not me). I also had a $600 estimate to schedule my timing belt and water pump replacement but this will not be done by you after this experience.

Exceptional Treatment as always

The treatment I have received at Dick Ide Honda has been nothing short of exceptional each and every time I have purchased a new Honda . The entire staff that I have dealt with is exceptional in courteousy and professionalism. This is the sixth or seventh new Honda I have purchased there and my wife has purchased two or three. My salesman every time has been Paul Infantino.

Great place to get a car

I bought a new Honda Accord, everything went very smooth and easy. They explained everything to me and were very nice. The salesman that I dealt with was Doug McCarthy he showed me all of the car models I picked the one I wanted. The paperwork went very well, when i picked the car up they did everything they said they would do (wax, wash etc.) Overall a wonderful experience.

Easy, Straight-forward and Enjoyable Experience!

My husband and I came in to look at Civics this week and ended up leaving with a new lease! The process was simple and transparent. Everyone at Ide was so friendly and treated us with excellent customer service. I look forward to buying many more vehicles at Ide and will definitely recommend to friends and family.

Awesome expierence! Very straight forward and easy!

Ide Honda was very easy to deal with. No hassle, very straight forward and trusting. Paul Infantino was great. Ide Honda definitely earned my trust.

CR-V EX-L-icious

This dealership truly gave me a great deal; and believe me, I did LOTS of exhaustive research and information gathering before I even walked in the door. I knew the product inside out, and Brad didn't disappoint with his knowledge of the product trim lines, options, pricing, etc. He and the finance experts I dealt with (Adam and Ken), explained everything...all the fees, financing options, and options for extended warranty, etc., in plain English, without of hint of dealer jargon, or doubletalk...just the straight dope. I saw Bob (service) and knew him from the dealership that I bought my last Honda from. Ide Honda won me over as a new customer (and apparently him as a new employee). It was relaxed, with no pressure, and all questions were answered directly and to the point. Rich Ide stopped by to make sure everything was going smoothly. Nothing hidden here....and, it was actually a fun experience.

service advisor

just had my s2000 in for service today. Service Advisor ( Russ Vandewall) was outstanding. He was professional, knowledgeable, courteous and kept me up to date on the status of my car. He recommended service based on what was best for my car not the dealer. This is how service should be done. I've been buying Honda products for years and it's this type of service managment , along with quality repair that builds the trust and confidence I have in Honda and Ide. Russ, thank you, well done.Dave O'Leary

Best customer service

I stopped in to Dick Ide Honda about a month prior to leasing to test drive a vehicle and get more details on the leasing process as I was unsure if I wanted to go through with the leasing. I left with all my questions answers and numbers about my payments ran. About a month later, I decided leasing that brand car was what I was looking for. I became in a unique situation where I needed a car quick so I emailed Brad one evening and was shocked to see such a quick response. We began emailing back and forth about the car I wanted to lease and we set up a phone appointment to get he ball rolling. I was very appreciative that Brad was willing to begin the process via a phone call as I work full time - this was truly a lifesaver. The following Monday, I went over to Dick Ide and met with Brad in person to complete the lease deal and walked out with a set of brand new keys. Brad's compassion and care for his customers made my experience above and beyond what I expected. He worked with my unique situation to ensure I would be able to lease the car I wanted in a very quick manner. I will most definitely recommend seeing Brad at Dick Ide Honda to anyone looking for a new vehicle. There is no doubt in my mind that they will receive the best service and care!!

A responsive dealership

Dick IDE tries to make things right even when the manufacturer advertises programs that might not be available locally. Will definitely lease the new 2016 accord from them when it releases Robert Ayala

Easiest car buying experience....Ever!

I was in need of a new car that was safe and reliable for my daughter and I. I have always been a Honda fan and was referred to Brad over at Ide Honda. I made an appointment with him and met with him at 2pm on a Saturday. I brought my 3 year old with me. Brad was more then accommodating to us both. Was very professionally poised and extremely kind. He knew what I was looking for and what I could afford and not once tried to sway me to get more then I needed. I was in and out with in an hour! By Tuesday I handed him the keys to my old vehicle and drove away in a brand new Honda Civic! Adam in Finance knew my credit wasn't perfect and truly came through for me as well! I will forever be a Ide Honda customer! My now 3 year old will be getting her first car from them in 13 years or so.

One of the best car buying experiences we have ever had.

We started our search for a vehicle at another Honda dealership. Discovered the vehicle we wanted, features we were looking for, and color we wanted. The vehicle wasn't available on the lot and the trade-in offer was way low-balled. Told the sales manager what we wanted for our trade and he pressed us with " If I give you that for your car, you will buy here today?" Response: "you don't have the car we were looking for on your lot." We left and scheduled an appointment to return the following weekend. No car ever was found.Went to another Dealer in Canandaigua with an appointment to see vehicle we wanted that was in stock. When we arrived our salesperson was not ready for us. When he finally came over he informed us that he was off the day before and the car we wanted was sold. But, he had other cars on the lot we could buy! 1 car, wrong color. We questioned why he wasn't aware the car was sold and didn't bother to call us as it was a 45 minute drive each way to get there. Ridiculous offer for a trade in value. Then we went to Ide! We met Jose Santa and explained what we were looking for. We told him previous dealer did offer to look for a vehicle but would probably have to order the car which since it was a new model it would be 6-8 weeks to get in. He assured us that our vehicle could be obtained in the state in a few day as inventory showed. We worked with him on our trade which was almost exactly what we asked. No pressure, no BS, honest, friendly, helpful salesman. All around great experience with sales, finance, delivery, & preparation of vehicle and programing of phones. We will definitely shop there again and have already referred several people.

great salesperson!

Jose was very attentive to our needs and was instrimental in getting us a very good deal.He was quick to return my calls and seemed genuinely concerned with any question we might have. Our experience with the dealerships as a whole was very positive and I would definately recommend them to family and:friends.

Mike Monachino/Mark Frey excellent customer svc

I would like to commend Mike Monachino/Mark Frey for their excellent customer service on my recent visit to IDE Honda.I came in for service on June 3rd and was advised that there was a communication problem concerning the service I needed, after Mike recognized my disappointment, without my knowledge consulted with Mark Frey, your service manager and they came up with a solution to my disappointment. (thanks to both) I have been in the Honda family for several years, i.e. 1989 Accord, 1995 Accord, 2009 CRV, my wife has a 2002 Civic and my son purchased a 2009 Civic SI. Mike was thorough, knowledgeable, courteous, and a pleasure to work with. (ditto for Mark Frey) I would highly recommend Mike/Mark to anyone visiting IDE Honda.

Excellent Customer Service!

I would like to give a shout out for the excellent customer service I received from Jose Santa during a recent visit to Ide Honda! I found Jose to be very knowledgeable about the Honda Civic I was interested in and particularly able to explain and demonstrate the technological improvements over my present car. He was thorough, patient and a pleasure to work with. I would recommend him to anyone visiting Ide Honda.

Sold me from the first communication.

I submitted a question and was initially only looking for a quote on a Civic SI Coupe. I had originally been intending to wait for another year to pay off my current vehicle before getting another.However, Brad's transparency and forthcoming nature, as well as his quick responses, enabled me to make a decision much sooner. There was no upsell, no push or pressure, I knew exactly what I wanted and he answered questions exactly as they were asked. I work in sales, I've worked in retail, and I hate pushy salesmen. None of that to be seen here.Up until picking up the car, my interactions with Brad were strictly through e-mail and phone. I appreciated his friendly demeanor and firm handshake when we finally met face to face at the dealership. He talked up the new car quite a bit--I almost wonder if he were more excited about it than I was.Four stars on price, as I could not negotiate them down any. As such, I had to take remove a couple of the options that I had been considering in an ideal build. Options are options though, and to their credit, the price I was offered was the cheapest around.Ken was as clear and concise as he could be when informing me of all the legal information and when signing papers. He too was transparent, keeping me in the know of all the figures and exactly what I was signing for. He very deliberately took me through all that my warranty and protection package would cover, offering an upgrade at a modest price, which he was completely understanding of when I declined.Very, very favorable experience, especially for my first new car. The next time I'm in the market, Ide Honda will be my first consideration.Warm regards,Jonathan Pearl

So happy!

Went to IDE with my mom, worked with Gerry Lamb and a few days later left with a Nissan Rogue!! Such a quick, simple and fun experience!!!!!!!!! Thanks Gerry for the help, we are so happy!

Excellent Customer Service!

My family has been going to IDE for years, but this was my first time shopping for a car and I wasn't sure what to expect. The quality time that Brad invested in me made my car-shopping experience easy, painless, and pleasant! His customer service is phenomenal, he knows his stuff, and he seems to really enjoy what he does. Working with Adam in finance was also great, as he recognized that I'm a recent college-grad and went out of his way to help me save some money. Dick IDE Honda, Brad Constantino, and Adam Weil come highly recommended!!

By far... the BEST Experience! Thanks, Joe!

I had stopped in on a Thursday night, with only one question in mind, "What can I get for my trade?" Joe Preteroti was the sales man I was lucky enough to have had introduce himself to me when I walked in. Joe right out of the gate made me feel like I wasn't just another "sale" he asked me what brought me in and when I told him it was just to see what I could get for my trade, he kindly said, "No Problem" he was able to get an answer for me with in 15 minutes of being there. I thanked him, he gave me his card and told me to contact him if I thought of any other questions. I came back the next day and was able to sit with Joe again. This time I had asked to test drive the CR-V and again with very little waiting he had a car for me to drive. When I came back from the test drive, I sat with Joe and asked him if he could have a manager give me a final amount on my trade and what a monthly payment would be. He came back with all of my questions answered. I was Sold, not just on the car itself but on how stress free Joe made the whole experience. I was able to pick my new car up Sat and was on my way. Thank you Joe for everything. I would also like to thank Ken Neufeglise for how quickly I was able to get my paperwork done and the car financed.

Thanks, Ide! Thanks, Brad!

I have bought Hondas from two other dealers but decided to try Ide Honda this time. I am so glad I did!!! There are two reasons I highly recommend Ide Honda: the first is the way we were treated and the second is the deal they gave me. Brad met us as soon as we arrived and from the moment we introduced ourselves he treated my husband and me with courtesy and respect. I could not have been more grateful! He was professional and extremely knowledgeable. He completely made this a different car buying experience than ever before. They also gave me a great price for a new CRV and Ashley was very helpful in in explaining loan options. When I picked up my new car and Brad was showing me all the new features, we were ready to set up the phone Bluetooth and I mentioned that I was getting a new phone in a couple of days. Brad quickly suggested that we stop and he would help me later when I had my new phone. Which he did. I feel like I have a friend at Ide Honda who will help me with any car related issues I may have. Thanks, Ide! Thanks, Brad!

Linda!!

Have worked with Linda many times. Bought this car at Ide in 2006 and they have fixed it definitively each time. Has 200K on it now and has been left there after tow x2 but their Saturday hours are lifesavers. Frequently have loaners. Linda is to the point, professional, and gives customer confidence job will get done.

Best Experience Ever

I have had a lot of stressful and bad experiences when it comes to buying a car. This was my first time purchasing a car from Ide Honda and it was a breath of fresh air. From the moment I walked through the door I felt at ease. Everyone was very friendly and not pushy or in my face at all. My decision to get a new car came very abruptly and in less then 24 hrs I was driving away in my new to me 2013 Honda Civic! I was able to test drive a few cars, that were actually in my price range I could afford. At no time was I pressured to make a decision or to go for a more expensive car. My Sales Rep Gerry Lamb was friendly and very understanding to my needs and what I was able to do. When I got the call that I had been approved I was so happy and the financial manager that called me, Adam Weil, was friendly and patient to my being so excited and a little scatter brained! They told me they would have the car ready at 1:30 for pick up that day. When I got there they sat down and went over everything with me, Gerry even came out and explained all the new features I had and how to use them. Which I needed because I was upgrading from a 2003 Honda Civic! This experience was all around a fun and great experience and I will definitely go back there when it is time for another new car or when I need service on my car!

Amazing

I couldn't be more impressed with how smooth this car buying process was , Doug's Energy Was contagious and made me feel comftorable I made the right choice by buying from Ide !

"Wanted me to be happy & satisfied"

This will be my third vehicle purchase from Dick Ide Honda. I will say that they will make every effort to make sure you are happy & satisfied. Brad was my salesman. To make a long story short I unfortunately ordered my CRV with an interior color that really was not going to work for me. So I returned to Brad and asked to change if possible. They were able to make things work and I ended up with the best result. I am so thankful they made it work out for me :)

Best Service Department I Have Found Anywhere

The Dick Ide Honda Service Department has been excellent ever since I bought my first Dick Ide Honda Civic in 1991 (which my son now owns...). I now also have a 2002 Civic and a 2011 Odyssey. All three return to Dick Ide for routine scheduled maintenance. It's always a pleasure interacting with Jim Milella and Mark Frey.

Excellent Customer Service

I took my van to get an oil change. While I was there, Jim's team noticed something wrong with the sway bar. They were able to replace it right then and there and it only added a few minutes to my service. Being able to take care of the repair in one appointment was a big value add for me.I must say I try to use Jim Milella exclusively. He has provided me with the best service at this dealership.

Made a stressful experience, enjoyable

i cannot begin to explain how stressful it was looking for a used Honda. We'd been to so many places and left disgusted. Dealers lied to us. It was just very stressful. That is until we saw an ad for a used Civic at Ide. Wow, it was like night and day! Our salesman, Jose Santa, was friendly, honest and followed through on everything he said he would do. He made it an actually enjoyable process. On the day of delivery, Rich Ide came out to say hi to us. He was warm, welcoming and funny. I woukd and will recommend them to ANYONE looking for a vehicle. It's a relief to know there are still some "good guys" out there. We love our car!!

Saved the day

After being treated poorly at our previous dealer jim milella and Stephanie Ide came to our rescue. A simple battery problem had left me stranded twice and I'd had enough. Jim was prompt concerned helpful and informative - he somehow managed to get us seen right away when clearly the dealership was busy. There is no doubt in my mind where our honda will be serviced from now on. Good customer service is hard to find so go to dick Ide you won't be disappointed

Excellent Service Experience

Service to my 2012 Honda CR-V was excellent. Service intake person handled my needs expeditiously and repairs/work was done on time. Work was done well. This has been the case for the past 15 years that we have dealt with Ide Honda ... using the same Service person the entire time.

Best Car-Buying Experience Ever!

We just purchased a 2015 Honda Odyssey EX-L which we love. We had the best, easiest and smoothest car-buying experience ever (and between my husband and I we have purchased about 6 vehicles at various dealers). This was due to the outstanding service provided by sales representative, Kent Kroemer and financial specialist, Ashley Pierce. Both displayed professional, great competence, and excellent knowledge while always being courteous, available, respectful, and friendly. We got a good price, quick processing and service (we bought the WeatherMaster package). Both Kent and Ashley were easy to communicate with and replied promptly to all our questions, whether by phone or email. We thank both of them very much and say they are outstanding employees! We would highly recommend Ide Honda and Kent and Ashley to anyone!

Would not go back

My daughter was looking for a Honda Fit. The car was not available in their lot. We were told it was supposed to be on a truck that had been expected on the 18th. We were also told if we didn't want to wait they would drive over and pick one up at the nearest location--Buffalo. As of the 25th, the car still either did not get delivered or was sold out from underneath us. We subsequently learned there were at least 5 of these vehicles available at other dealerships in Rochester. Everyone we dealt with was not customer friendly. During this week, our salesman had a day off. No one else helps customers if your salesman is not in. Instead you have to talk to him on his day off, which does not make for a happy person, not that I blame him. I have tried to purchase vehicles from Dick Ide a few times in the past and their customer service was poor then too. One time I walked in and stood there for 10-15 minutes and NO ONE approached me. I was ready to purchase and bought elsewhere too. We went to Garber Honda, they were very friendly and went out of their way to help us They beat Dick Ide's deal and she had the car the same day. I wish I had gone there first.

Thank you

My experience at Dick Ide was great. Roberto was a pleasure to speak to about car options. I was then handed off to Brad for the remainder of the purchase process and cannot say a bad thing. Brad has consistently followed up on how I am doing with the new car and always available for questions or needs I am may have, Highly recommend

Thanks, Will!

I was having a very difficult time making a decision between two different models of the 2015 Honda CR-V. Will took the time to help me look at my options to trade in my 2010 Honda Civic and lease the CR-V. I couldn't be happier with my experience - Will was incredibly patient as I went back and forth, and assisted me in making the best decision for my budget. I would recommend that anyone looking to purchase or lease a new Honda go to Will Galliher!

Thank you Joe P

The easiest car experience I've ever had. Joe Preteroti was great to work with. He wasn't in it to make a sale. Genuinely caring and helpful. I'll definitely be coming back to him for my next honda purchase. Ide has made me a customer for a long time.

New Honda purchase

Just a great experience in every way. We had Brad as our salesman with our last Honda and we went back to him as we started thinking of this new car. He was available to answer all my questions as the details emerged, even on his day off and he gave us a fair trade in and sent us home within a few days with our shiny new Honda CRV. It is amazing in the snow and a joy to drive.

Honda Experience

Just picked up our new Honda. My second. My husband's 4th! Thanks to Brad Constantino this was the most painless car buying experience ever! It was quick and easy. No hassles! Would not only come back to Ide bust would recommend Brad! Thanks again!

James Brodsky was excellent! This is a great dealership!

I was in a lease with Nissan and I wanted to try and end the lease early due to over mileage. I knew that I eventually wanted the 2015 Honda Accord EX-L, but I needed to see what my options were to terminate my lease and switch to Honda. I went to Ide Honda on Saturday, January 10th to find out how I would go about this process. I worked with James Brodsky who could not have been more helpful, knowledgeable and professional. James made the entire process absolutely seamless and never tried to up-sell to increase my cost. He walked me through all the steps I needed to take to turn in the Nissan early and made the entire transaction easy for me in order to begin my new lease with Honda. 3 days later I drove off in my new Accord EX-L and couldnt be happier. James thoroughly went through all the features and set up everything in the car the way I wanted it. I will not work with any other dealership or salesman in the future. I am now a loyal Ide Honda customer and I highly recommend James Brodsky to anyone looking for a Honda!

Repeat / Satisfied Customer

I've purchased at least three Accords from Ide Honda - you'd think I'd remember if it were three or four, but I know they are the only Honda dealer that got my business! I've had them do nearly all the service, including the recommended maintenance intervals. I've dealt with other dealers over the years, but haven't gone out of my way to return to them. Overall, from the buying process through ongoing service, they've dealt fairly with me and provided good value. The only reason to hold back on 5-stars for price is my own skepticism about price/cost awareness across the industry. My most recent purchase experience was probably the most relaxed, despite the urgency in which I had to make a decision (my previous Accord was totaled) and the craziness that accompanies the holiday season. I would definitely recommend this dealership to others.

It was easy and fun!

From the minute I met Paul Infantino I felt comfortable and knew I was in good hands. Paul listened to what I wanted, all of my concerns and advised me about things I was unsure about. He guided me in my decision with sincerity and earned my trust. I felt like I was working with a family friend. He is personable and the entire purchase was a very enjoyable experience. I look forward to using Ide Honda services in the future and having Paul as my sales consultant. I never new buying a car could be so easy.

We'll be back

This was not our first time buying from Brad Constantino and it certainly won't be our last. It's a different feeling from any other dealership right when you walk in the door. Brad is knowledgeable, relaxed, and truly wants what you to have what is right for you. The Ide dealerships always have the best prices and they know that outstanding customer service is essential. Everything from sales to service to financing was as smooth as it could possibly be because they all have the customer's best interests in focus.Trust the advice Brad gives as he is a professional and one of the top performers at Ide. We're thrilled with every car we get from him and often wonder why we waste our time at other dealerships when we know we'll go back to him every time. Go see Brad to get the best car for you, for the best price and with the least amount of hassle.

I love my new car!

My experience at Ide Honda, working with Will Galliher and Joe Allbright, was fantastic. I was tossed, unexpectedly, into a situation requiring me to get a new car as soon as possible. I knew I'd be car-shopping soon, but not this soon. So going into it I was already a bit overwhelmed.Will and Joe talked candidly with me, they outlined my options with no pressure one way or another. They answered my questions...and continue to do so as I learn the ins and outs of my new Honda Fit. I left the dealership feeling like this was the absolute right move at the right time. I could not be happier with my new car and from whom I bought it. This is not my first car purchase and when I left other dealers in the past, I felt like the deal was done and they'd washed their hands of me, on to the next person. I don't feel that at all from Joe or Will. I feel absolutely confident I could call or text them with a question in two days, two weeks or two months and they would gladly help me. That is how you build brand loyalty. I will send anyone I know looking for a car to Ide Honda to either of these two gentlemen. They truly made this a wonderful experience. Thank you Will and Joe.

My 1st New Car in 25 Years

Until this week, I hadn't purchased a new car in almost 25 years. With a 15 year old SUV and a 16 year old Z3, it was time for something new. (Yes-I want a vehicle that will last!) A friend recommended Ide Honda. Brad Constantino was great to work with. Very knowledgeable about the vehicles, and listened to me about what I wanted in a car. Full size SUV was too big and I was tired of driving them (my first was a 1991 Explorer). My 2 seater BMW was fun, but too small to be practical. Brad suggested I look at the Honda Crosstour. I had never even HEARD of the Crosstour! It is perfect!! In the last 4 days, everyone I've shown this car to, is planning on looking at the Crosstour for their next car. Spacious. Powerful (V-6)! Aggressive looks. VERY classy interior. Plenty of easy access cargo room with the lift-back. All the bells and whistles at a much better value than the small SUV's/crossovers from BMW, Lexus, Lincoln, Ford etc etc. Paperwork is the only part of buying a new car that generally isn't "fun", but Adam Weil made the it relatively easy and painless. I left with the feeling they are really buttoned-up on the details at Ide. I will highly recommend Ide Honda to my friends, and grateful that my friend recommended Ide to me!

didn't feel pressure to buy

I bought my 2012 Honda Civic from Dick Ide Honda almost 2 years ago now. I previously owned a Honda so I knew what I was looking for. Joe was so helpful in showing me an option that I hadn't previously written down in my pre-buying research and I ended up with a newer car than I originally was looking at and didn't spend any extra money. Great experience and I have recommended the place to others since!

Amazing

Usually you expect to be bamboozeled when purchasing a car but working with Joe Preteroti I was totally at ease. He had a great personality and made the whole buying experience easy and painless. He did not try to push anything on me that I was not interested in and he seemed to really listen to what we wanted. I would recommend Joe Preteroti to anyone who is looking to purchase a new car.

Wonderful Experience

Buying a new car was a big deal for me. When I walked into the Ide Honda Showroom and met with Joe Preteroti he completely made me feel at ease. He was approachable and seemed to put my interests, wants and needs ahead of his commission. When it comes time to purchase another vehicle I will certainly be returning to Joe P.

Joe albright

Joe was exceptional. He was very enthusiastic, knowledgeable, friendly and easy to work with. I was very satisfied with the experience. I have a brand new Honda that I love. Thank you joe.

new car lease inquiry

I bought a used car from Joe a few years ago. Was talking about a lease on a new car. I was not in a position to do that at this point. Will return to discuss again when I am able.

Fantastic place and people with A+ service

I had a great experience buying a car from Ide Honda. The salesman, Joe Allbright, made me feel very comfortable during what can sometimes be a scary process. He was straightforward, friendly, and thorough. In fact, everyone I interacted with at Ide Honda was highly professional and polite. I have already recommended Ide, and specifically Joe, to a number of friends and family. Oh, and the free oil changes are a great bonus!

Great experience

Purchased a used Nissan Murano from Dick Ide Honda. It was a pleasant, smooth, and quick process. Very good experience all around-vehicle, price, sales, service, and financial service.

Great experience in purchasing my last vehicle

Had an excellent experience purchasing my 2007 Honda Accord. Thanks to the expertise of Joe Allbright, I was able to purchase this vehicle which was in my price range. I love it! & the service has been great ever since I got it in March!Thanks!

Easy Peasy

It's been two years sine we purchased our new Honda civic from Ide and still think about the great experience it was. Researched the exact model and trim package I wanted. Called a few dealers and Ide was so low on the price some of the other dealers couldn't figure it out. Worked with Joe Allbright and did everything over email and the phone. Only had to go in to pick up the car! Will definitely go back next time we are in the market!

Excellent service

I was shopping for a vehicle knowing I didn't have the best credit. Joe Allbright not only found me a vehicle that i could afford, but one that i could afford and actually liked. He was also very helpful in getting me financed quickly. Thanks again to the team at Ide Honda. I love my Accord!!

looking for a car for the wife.

Came in a cpl of weeks ago looking to buy our first newish car for my wife. Worked with Gerry. He was very helpful and gave us alot of great options to work within our income. We didnt make a purchase that day, but we will be back after the holidays. Thanks Gerry

10 stars!

I was referred to Brad Constantino from multiple friends, and now I see why. I've purchased numerous cars in the past, but none were as easy and straightforward as with Brad. He genuinely cares for his clients and this shows throughout the whole process. I will return to Brad for sure, and have told friends and family to do the same.

Best buying experience - ever - 2 vehicles purchased in 1 yr

We shopped at two other dealerships and once again Dick Ide won our business. In the past year we purchased a new 2014 Pilot and a used low mileage 2011 CRV. Both transactions were fair and most importantly "Stress Free". A special shout out to our salesman Jose Santa who provided one of the best "low stress" sales transactions we ever experienced. Jose is a very professional, personable, and "honest" young man. The entire purchase experience from end-to-end was a enjoyable event. That's saying something. We also enjoyed meeting and working with Adam in Finance, Jim and Glen in Service, and the lovely and personable ladies in reception.

Service with a smile

Russ in Service was very polite, courteous, and very upfront and knowledgeable in terms of what was needed to fix our car. He told me what the approximate price would be and timeframe to fix the car.

Second car, Always easy, Quick and Painless

This was the second car I bought from Leigh. It was a great experience with a very smooth transaction. Ken in the finance office was quick and explained everything. Buy from Ide for a great experience.

Awesome place with great people

I went there and James took great care of me, dealt with everything, very knowledgeable and not even a little bit pushy. I love the experience, in fact any other car I ever purchase will be from James at Ide Honda!!! Keen was great with financing and got me a great rate at the exact price I requested

Great experience

Mr. Lamb was the sales person that helped me on the day I was looking at civics. He was very friendly, easy going, and informative. He made the experience very comfortable. When I'm ready to purchase I will definitely be going back to see Mr. Lamb.

Fast, friendly, and excellent service!

It was my first time car buying experience that was made an amazing experience thanks to Melinda. She was very knowledgeable and helped me pick the perfect car for my lifestyle. Everyone was very friendly and eager to help. Overall it was a great experience and I'm glad I chose IDE Honda!

2014 Honda Accord

This was the 3rd time purchasing a car at Dick Ide Honda and the experience was fantastic each time. I cannot say enough kind words about our salesman, Brad. He was very knowledgeable and was able to find the perfect car for my needs. I would highly recommend the Dick IDE sales team to my friends and family.

Look no further than Brad Constantino

This was my 5th purchase from Brad. He has continued to serve my family's car purchasing needs. He is very knowledgable, honest, and right to the point. I will never look any further than Brad when buying a car. And not just the buying process, but after the sale as well. He checks in with us periodically, even goes out of his way to help us. I have referred countless friends, colleagues, family to Brad, and will continue to do so. Thanks again Brad!!!

JOE PRETEROTI - the BEST sales person EVER

Have you ever wanted to go look for a car and enjoy looking without the pressure? Well, I have the place and the most incredible person for YOU! Take a drive to East Rochester and stop at Dick Ide Honda and ask for JOE PRETEROTI. Why you ask? Its like talking with a friend you have known for years. He truly makes you feel comfortable, doesn't waste your valuable time, takes time to answer all your questions and if he doesn't have the answer he makes sure he finds it. I haven't bought SUV in eight years, I was not looking forward to the so called hassle or pressure of a sales person, and then I meet Joe. I LOVED his phenomenal positive attitude and the relaxed atmosphere he created that I bought a 2014 Honda Pilot and brought my friend two weeks later who purchased a Honda CRV through Joe. He is the BEST!!! So what are you waiting for?

Overall pleasant experience, went back to buy a second car.

My first experience at Dick Ide was to help my son purchase his first car. We had been to a couple of other dealerships and he was narrowing down his choices, On a last minute decision we went out to check out the Honda's at Dick Ide. We met with salesman Jose Santa, and the sales experience here was much more relaxed, and enjoyable compared to another places we had gone to. My son purchased his car that night, New Honda Civic SE.I had promised Jose that I would come to see him when I was ready to replace my car, and went back and purchased a new Honda Accord...Jose takes the time to understand what you need and can afford, and offers the options that work for you. I will definitely take my daughter here for her first car. For me this dealership is not close by, but I think it is worth the trip to check them out.

New Honda CR-V purchase

We purchased a new Honda from Jose Santa. We truly have never had a more pleasant car buying experience. Jose was professional, honest, and was there to guide us from the time we walked through the door until delivery of the new car. I would recommend Jose and Ide to anyone looking to buy a new Honda.Charles & Karen Agnello

Awesome Experience

Hands down the best car shopping/buying experience I have had ever! Joe is knowledgeable, honest, dependable, and friendly which made my experience outstanding. Ask the question and you get a straight forward answer with no hidden agenda. I strongly recommend reaching out to Joe if you are in the market for a new vehicle!

Best dealer I've ever had