Hurd Auto Mall

3rd vehicle here!!!

Hurd Chevy always treats us with respect and makes me happy with the price that I want. Cuz I can be difficult. Lol. Im not an easy customer to deal with at times and they still are super nice to me. Thank goodness.

Long Time Customer

I'm now on my sixth vehicle from Hurd and whether it's been the purchasing or service they have always been courteous and fair. As Jason states, you have the ability to roam the lot to view the inventory they have without sales personnel following you. I've also taken test rides without sales personnel. A terrific bonus in my view. Between the Chevrolets, Buicks, GMCs, as well as an extensive choice of used cars, there is something here that will fit your taste and budget.

My experience at Hurd Auto Mall

If I could rate this dealership with 10 stars I would. My wife and I have been car shopping for two days. We visited 6 GMC dealerships looking for a good used GMC Acadia for her and a 2016 Sierra for me. I was planning on buying a truck at the dealership where my wife found her car. After the fifth dealership and countless test drives later we starting thinking there wouldnt be an Acadia she would like. We decided to give Hurd Auto Mall a chance and were glad we did. When we arrived, I told myself, Great here we go again. As soon as we get out of the car someone will be there waiting to greet us. Granted there is nothing wrong with this, as the employees are doing their job. But after the same thing over and over again it becomes repetitive. To our pleasant surprise no one was there. We were able to walk the car lot without someone following up 20 ft. away. It was reassuring because we already knew which car we wanted to look. Talk about no sales pressure. It was great. When we made our way to the Office we were greeted by Jennifer. I joking told her weve been through these 5 times already. She looked puzzled and I explained our situation and exactly what we wanted and which Acadia my wife wanted to test drive. Jennifer didnt try to up-sell us a new 2017 or even a more expensive certified Acadia. One of the BEST parts about test driving the Acadia at Hurd was Jennifer didnt come with us (not that I wouldnt have minded). This was good because we didnt have a sales person trying to pitch us on how this is the best car and how they are the best dealership around etc This was a breath of fresh air. We could talk in peace. And during our test drive Jenn was having our two trade-ins appraised which saved us time.After we get back my wife decided this car was it. Now it came my turn to look at some GMC Sierra. I was easy because all the trucks drive the same and I didnt need all the bells and whistles. Jennifer showed me three trucks and I finally chose which one. After Jenn got the paperwork and met with her manager Dave he came over to introduce himself. Dave came over and introduced himself and sat down. One thing Dave did right was he didnt go straight into business mode. He wanted to talk and actually get to know us. He asked where were from, how many kids, and so forth. He was being personable. This is a good business practice that more dealerships should adopt. Now comes the fun part; the negotiations. Dave went over the value of our trades and they were very reasonable on both the car and truck. When I explained how the other dealerships were offering us a little more on the trades he didnt think twice about meeting their offers (it was only a few more hundred). Also, when I explained the situation and showed him what the other dealerships were selling the similar vehicles for he matched their prices too. My wife and I ended up buying the two vehicles. Dave was upfront from the beginning. He told us the dealership is barely making any money from this deal, but what he was trying to accomplish and did was getting repeat buyers. And referrals from us. Out of all the years buying cars, whether new or used; weve never had this great experience before. I highly recommend Hurd Auto Mall if youre in the market for a new vehicle. Definitely seek out Jennifer and you will meet Dave as well and you will not be disappointed.

xxxx service 0

Was denied oil change with 20 minutes until closing when I had an appointment for 5pm but was 10 minutes late due to unexpected traffic.

A+ Service

Took great care of me and helped st me up with a new lease that fit my needs perfectly. Look forward to continuing to come back in the future.

Leasing a Buick Encore

A very pleasant experience dealing with Jennifer and the the dealership. I give them a 10 star rating. Very pleased overall with the dealership and my sales rep.

Not your stereotypical car dealership experience

Everyone was super friendly, not pushy, accommodating, and made the process of evaluating several options quick and easy. I didn't feel awkward asking for several quotes on several cars so I could better understand my options. This is my 2nd leased vehicle from Hurd and, while my first experience was excellent, this one was even better. Very satisfied customer!

Awesome experience

We have been using Hurd for quite a few years now. Experience is always direct, understanding of what we want and done very timely. Because our previous experiences with Sales person, Mike Hennessey has always been super satisfactory, we just go in and automatically just deal with him. I love my new Trax awesome car. Thanks

Crazy good service

Jason Mitchell my sales consultant was a rock star. I was pressed for time and he worked his tail off to get me the best deal in the little time I had. Eric was great with the closing paperwork. Will definitely look to Hurd in the future when my next lease is up!

Excellent car leasing experience

I dealt with Hurd Buick and received first class assistance by the sales associate and manager who made it easy to decide on a vehicle to lease and gave me a great deal.

2016 GMC Sierra SLT

Soft sell, friendly negotiations, met my needs. It was obvious Ed and the team are focused on customer satisfaction. Great job, good deal, strongly recommended for you new and used vehicle needs

Best buying experience I have ever had.

I credit the good experience because of the sales person that I worked with. He was easy to talk to and made you feel comfortable and gave me a lot of information about the vehicle.

Personable and professional!

My dad is 94 years old, so as you can appreciate, the process of buying a certified used vehicle can be stressful. Bob Hein was our sales rep, and was very knowledgeable, personable and professional to deal with. Bob was extremely helpful in working with my dad to make the overall experience of purchasing this vehicle easy.

Great Experience and awesome customer service!!

Our first time purchasing a car at a dealership and we where impressed. We did not get pressured into buying something we didn't want. Our sales rep Bob is the man to see if you want to buy a car. He knows knows his stuff when it comes to the cars that are on the lot. We felt very comfortable when we where making a deal. Hurd Auto Mall is a very clean, friendly, and awesome environment. If looking to purchase a new or used vehicle, we recommend Hurd Auto Mall in Johnston, RI.

Lots say family dealership .. Hurd actually does it!

Bob Hein and Dave Richards were awesome! More dealerships should have people that treat customers the way these two guys do. Got into a great truck, treated my wife with respect, worked the deal, and really felt like we finally found a family dealership. I wish I could remember the names of all the people we dealt with for this transaction .. but will say, across the board everyone was on point without making you feel like you were the next sucker that just walked onto the lot like you get as so many other dealerships. Trust me on this one .. if you are looking for honesty and want make a friend in car business, try HURD GMC.

Great Experience

Incredible! That is the word that I use when I describe my recent trip to Hurd Auto Mall in Johnston. My initial call was directed to Alfred who answered my questions and guided me to the GMC dealership. When I arrived at the showroom, Dave Richards (sales manager) was expecting me. I had the pleasure of also working with sales consultant Jennifer Lohman. Dave and Jennifer worked as a team to give me the best deal possible. I was speechless with the deal that they presented to me. It was absolutely amazing how Dave worked the numbers to my advantage on a brand new 2016 Terrain SLT. I would have never imagined that I would be able to get that vehicle for the price they presented me. Since the Terrain is for my wife, Dave gave me the keys and suggested that I take it home for my wife to drive. Of course, she loved it. I then met with Eric (in finance) which was another excellent and easy part of the process. When we picked up the vehicle, Dave asked if we were completely satisfied, and Jennifer explained all of the options within our new Terrain. I will definitely, without hesitation, recommend Hurd Auto Mall to my friends and relatives.

Great Service

Thank you for the great service you provided me with my recent purchase of a GMC. What I appreciate most is the honesty that showed during my purchase. Thank you

Excellence

Great people and great service. I could not be happier with the way I was treated while purchasing my new Chevy Silverado 4x4. My salesman, Devin Richards, is very knowledgeable about his product line, different financing options and discount programs available. His confidence and low-key approach made all the difference for me.Thanks Devin

Sierra GMC

Great experience getting out of one lease and into a new lease. I wanted to get out of my terrain lease and into a lease for a Sierra

Amazing Customer Service - Best Car Buying Experience Ever

Jennifer Lohman provided exceptional customer service and made this car buying experience the best ever! From the moment we walked in she was friendly, patient and informative! We went in looking at one SUV and purchased another one! Once our decision was made the entire process was quick and painless! Couldn't be happier with the entire experience! Thanks again Jennifer!

Great customer service

I would like to say Jason Mitchell at Hurd Auto Mall helped me out on finding the best vehicle I was looking for. All my questions were answered and he has great customer service I would highly recommend coming to Hurb to see Hason Mitchell.

Bob Hein to the rescue!

Pardon me but I had already written a review but the smart phone ate my homework. Well here goes again. I brought my 2016 Buick Encore in today for service. After hearing from the service dept my car was not eligible for dealer prep service; I called Bob Hein Buick Sales Rep extraordinaire. Bob although he wasn't my salesman represented me to the powers to be that my car was indeed eligible for this service. Bob called me back and told me that all would be taken care of. I told him that he is the man! I want to thank him and Wendy Bowen for helping to get this done. They helped to give me relief to what was starting to become a frustrating day. Woo Hoo everything is turning out fine!

New car....

Robert was great. He was patient with my husband and I while we were deciding what truck to buy. He made the entire process so easy and quick. No pressure, no games, no gimmicks just a great experience.

Leasing A Buick Envoce

It was a great experience dealing with David. I found him very pleasant. He explained every part of the car. I left the dealership feeling very satisfied with the suv I chose.

A very pleasant experience!

I haven't purchased a car in seventeen years, so I wasn't sure what to expect. The whole process was so quick and easy! I shopped online on Saturday and went into the dealership on Monday afternoon. The salesman was friendly, knowledgeable, and patient, answering all my questions. I picked up my new Malibu on Tuesday and couldn't be happier!

I used to dread buying a car......

The entire process was so easy, the sales and finance team were transparent in the pricing and financing and I didn't get that sleazy car dealer feeling while I was there.

All around great experience

This is my second vehicle bought from Hurd, they have made the hassle of car buying easy. Excellent service, pricing and knowledge of the new vehicles. Both times they followed through with everything they said they were going to do for me. I will be buying my next vehicle from Hurd and would recommend anyone to do the same.

My First Experience with a Buick Company

There was no pressure. It was very pleasant, to the point and to my specifications. They were out to please me and offered me the best deal that I had received by 3 different dealerships! The car is a charmer all by itself! Smooth riding, quiet and good looking!

Best Trucks on the Planet

Not only does Hurd Auto Mall sell the best trucks on the Planet, they also have the best sales staff as well,. It was a very positive experience ending in me driving away in a 2016 GMC Sierra 1500 4x4. Due to recent set backs my credit wasn't what I wanted it to be, but I walked away with a lease tailor made for my needs, taking everything into account and coming up with a very affordable payment. I started with Salesman Jason Mitchell, then Sales Manager Dave Richards who assisted Eric Fiske the Finance manager in making this come true. All three employees of Hurd Auto Mall are a credit to their profession, their knowledge of the GMC products and services are second to none which made this what is was a great day!!

BEST EXPERIENCE

I went to Hurd just to look at a few cars I saw on line. There was no pressure by anyone at any time. I happily leased a brand new GMC Terrain!!! I will lease/buy all my cars from Hurd. Everyone was so personable and helpful, easy to talk to and made you feel like family. VERY HAPPY CUSTOMER!!!

Tried to give them another chance...

Recently I went to Hurd wanting to lease another car from them. Back in 2013, I leased a car, which at the time I noticed before signing my papers that the city I lived in was wrong. At the time I lived in North Providence, Providence shared the same zip code. Before signing the paperwork I noticed that the city was listed as Providence, the person made some corrections, and told me not to worry about this. A year later I received my bill with my taxes on them and noticed it said Providence. Providence taxes are higher than North Providence. Right away I phone called my leasing company and was told that it was the dealer that registered my car and I would have to resolve this with them. I called Hurd and was told they would look into this and contact me. Yes they re-registered my car in the right city but never reimbursed the difference on the taxes. I called them a number of times speaking to the manager and the person that I finalized my paperwork with and did not get any response. Being very disappointed in the way Hurd took care of this, I landed up having to pay the additional taxes. Recently my lease was over and decided to go back to Hurd, thinking that I should give them another chance with leasing and figured they would give me a good deal. When I spoke to the salesman and explained on what happened with the taxes he told me that Hurd was not responsible. At the same time the salesman was telling me false information on a new car I was looking into. Maybe the salesman was thinking because I was a woman and by myself at the time, I was not educated on cars. I left that day still unable to decide if I wanted to lease. All week long I received phone calls and emails that they wanted to speak with me. I did return their call and made an appointment to go back in to talk. When I returned the day of the appointment, the salesman was with another customer, my husband and I was basically given keys to cars to test drive while waiting for this salesman. Finally my husband and I spoke with the salesman and manager and you could tell the manager was getting short tempered with me. I left there not leasing a car. For the next couple of days I received a number of phone calls saying my car was ready. Which I never gave the OK to. On one of those days, I received 4 phone calls, text messages and emails stating they wanted me to come back in, all while I was at work. I felt this was very excessive and very disappointed in their customer service. Needless to say I decided to lease a car from another dealership due to these issues. I was able to lease a car that had more in the car and gave me a better deal.

It is always a pleasure working with this dealer.

Whether it be service or buying the customer always feels like part of the family. Good presentation and customer service as well attention to details.

Great car buying experience

My family was in the market to buy a used GMC Terrain. After some early discussion, we found that the used versions had sold within the past 48 hours. Our sales representative, Jason, worked with us to ensure that we could find a new version of the vehicle that still fit within our budget. He was very helpful, accommodating, and very direct in response to our needs. We were able to find the right vehicle at the right price and walked away the same day with our new car. I couldn't have asked for anything more.

Friendly and accommodating

I would definitely recommend Hurd Auto Mall to prospective car buyers. During my visit to Hurd, I was very impressed with Dave Richards, sales manager. I found him to be personable, PATIENT, and willing to put much time and effort into helping me find the car I wanted. This dealership certainly works with the customer's best interests in mind. It really is a place "where you can send your friends...and family".

Best car buying experience ever!

We visited Hurd Chevrolet on an ad from the newspaper about a Chevy Cruze. At the time we were unsure about brands, leasing, buying new or used. Mike Hennessey helped us quickly look at the Cruze with little trouble. Mike was very patient in talking with us about leasing or buying either a new or used car without once trying to push us or close the deal until we had found a solution we were comfortable with and were willing to go forward on. We selected a 1 yr old Cruze with very low miles that us additional options that would be on the slightly higher priced new car. Thanks Mike!!! Next we spoke with the finance person, Wayne King, who prepared a few different options for us to consider. After seeing Mike, we took a quick dinner break at a local eatery and Wayne had all his work done when we returned. We were happy to see that Wayne also was patient , thoughtful and skilled in helping to find a loan term and options that worked for us. We opted an ala carte loan with gap coverage. Thanks Wayne !!! Overall, the car buying was enjoyable, without pressure and went very smoothly. My wife and I spoke about it and decided it was the best car buying experience we had had since buying our first new car in '81. Good Job !! By the way, my wife LOVES her car.

awesome

I would recommend this dealership to anyone. They adhered to there advertisement and still dealt with you to make a sale and were very friendly.

AWESOME SALESPERSON

DENNIS ANDERSON WAS GREAT EVERYONE WAS LIKE FAMILY DENNIS WENT ABOVE AND BEYOND TO HELP GET THE PERFECT TERRANE FOR GAIL HAD TO HAVE HEATED SEATS NO PROBLEM GREAT DEAL THANKS DENNIS ANDERSON AND HURD GMC FOR ALL YOU DID I WILL BE BACK TO BUY MY NEW PICK UP ALSO RON MANFREDO AND GAIL PANGELINAN

This is how it's supposed to be done

I have never had a better car buying experience. Dave and Devin were not only excellent salesmen, they are also excellent people as well. In a world where service is grossly lacking everywhere you go, these two made sure my wife and I left totally satisfied. Tell your friends? I'm telling everybody!!

Very well received,and the sales woman was very good at her.

Very good dealership,our second terrain in 3 years ,so I know the service department which is good and very friendly ,and they are quick with

Fast, clear and to the point

Good Service, Excellent attention... I allowed is to buy without pressure to make our Best decision ! Couldn't have asked for a better experience with Lease a New car!

Impeccable customer service

Shopped around for a truck and after visiting 6 dealerships, I must say the customer service at hurd gmc was the best. Worked with two gentleman over there (nick l, and dave r). They were definitely the most up front honest guys I dealt with during my shop for a truck. The worst part is I needed a miracle on a truck that I wasn't even able to give them my business. If I wasn't so upside down on my car as a trade I would of never left there. Those guys were patient and willing to work as much as they could it's not in the cards right now. When it is time I will definitely be going back there!!!

Excellent Customer Service

Our Sales Associate, Chris, made us feel very comfortable. He was very knowledgable and helpful throughout the whole process including giving us a nice tour of the facility.

Exceptional service

If you are in the market for a new Buick, do yourself a favor visit Hurd Auto Mall. I was comparative shopping but looked no further. Dave Richards provided me with an excellent trade in, explained every detail the Regal had to offer, and didn't pressure me . He simply stated the facts and let me decide for myself. It didn't take long for me to realize I came to the right dealership. I'm so happy I'm driving my beautiful new Regal. What a wonderful experience I had......ill be back to Hurd in three years!!!!!! Polly Ervanian

New Vehicle

Outstanding sales rep Dennis Anderson, every step was professional, there were NO hidden cost, or surprises at closing. This has been our experience with Hurd's service department also.

New truck lease

Working with Devin at Hurd was a smooth, easy process. They were able to provide good value for my trade while keeping my budget in mind. I'm very satisfied with the terms of my lease and will most definitely come back to Hurd for future needs.

Chris Hurd and his service team are top notch!!

I brought my car in for service after having a issue with my 2005 corvette,..I spoke to Chris Hurd personally and he assured me my car would be taken care of perfectly. The service manager there David was absolutely outstanding and took care of me better then any dealership ever has and my service advisor Rob was second to none and kept me informed the entire process of my car being worked on. I got the car back quicker then expected and it was flawless. I couldn't stop smiling. Mr. Hurd is a great individual and personally called me to make sure I was taken care of. His service team should be commended for their stellar performance. I will always go back there for work and any future car I purchase. Thanks again guys. Mike g.

Excellent customer service

I was in a car accident and needed a new car. I heard great things about the Chevy Cruze and decided to check out Hurd. So glad I did! Jason was a great salesman, very knowledgable and helpful. He made sure I was truly happy with my purchase and has continued to make sure things are going well with my new car. I highly recommend Hurd!

New truck purchase

Gene was patient with my purchase waiting for my insurance company to issue check for new purchase. Hurd is a great dealership. They also run all the registry paperwork for you.

New to Chevy - Leased a 2016 Silverado LT

I just leased a brand new 2016 Silverado and worked with Mike Hennessey. My experience from start to finish was absolutely fantastic. A coworker and good friend of mine recommended me to Hurd, as well as others, and now I can see why!I've spent the past 3 months searching for a new vehicle, a truck specifically, and was almost dead set on a Nissan Frontier. I've owned quite a few Nissan's so a Frontier seemed like the next logical step. But in my particular case, I found it very hard to look past the great leasing deals that Chevrolet has been offering. And comparing the Silverado and the Frontier, why not have a full-sized truck with better fuel economy, and in a 5.3L V8?! Now keep in mind... I've never owned an "American Made" vehicle, so "CHEVY" was never even a thought in my mind.Let alone did I know anything about the Chevy brand really, or their vehicles. And being a car guy I had PLENTY of general and technical questions as I started to consider the Silverado. And I'm glad I made the choice I did, this truck is amazing!When I walked into the dealership I was prepared to meet the typical car salesmen standing around. I imagined that they'd be standing around waiting for the next unsuspecting buyer to come along, and would flip a coin to determine who'd get to run up to me. After all, this was pretty much my experience at the other dealerships I visited in the area (I had been to 5 before Hurd). But that wasn't the case here. When I walked in I saw that Mike Hennessey was available and approached him. He took a few minutes to find out what I was looking for, finance or lease: the usual necessary information. We then walked out to the lot and Mike directed me to a grouping of Silverados that had leasing specials. That's when my questions started to flow. "What's the difference between the black and the red one? What engine sizes are offered for this trim? Why is... what is... can you explain..." were just some of the things I hit Mike with. And for each question he had the exact answer. There was no "uh, let me check the paper inside and see" or any of that. By getting direct answers from Mike I was able to determine without a doubt, which exact vehicle I wanted.We went for a test drive, went over the sticker price, etc., all standard stuff I'd say. And with the sticker price, I think it's common knowledge that some of the rebates listed might not apply to you. I don't like how some dealers include the military discount or student discount in their advertised pricing, which doesn't apply to everyone. But I noticed that Hurd didn't do that. Granted, they had the "Conquest" discount (if you have another vehicle) thrown in there, but that's something that a potential buyer most likely qualifies for. The military and student discounts were actually additional discounts that were not included on their price, so it was more of a "real world" pricing breakdown and I appreciated that. I'm not a pushover when it comes to negotiations, and I have an approach of "I'm buying a vehicle, what can you do for me" type of mentality. Hurd was able to work with me to find the perfect balance of money down vs. monthly payment, as long as I was truly serious about purchasing a vehicle from them, which I was. Mike even ran my employer through the system just to see if there were any additional discounts that I qualified for, and sure enough there was. At the end of the day I walked away with a brand new vehicle, with all the options that I wanted, for the price that I wanted, and had a great time along the way. To add to that, I noticed an imperfection on the vehicle and was concerned that because it was a lease I'd be held accountable. The imperfection was there prior to the purchase, but could foresee the possibility of having to jump through hoops to get it replaced. Nope! I sent a quick email over to the dealer, stopped in after work the very same day, and within the time it took me to check a few emails in the service area I was good to go. The imperfection is going to be handled free of charge, I just simply had to schedule a time that worked best for me to have the part replaced once it arrived. In conclusion, if this is any indication of how the rest of my experience with Hurd will be, I can EASILY see myself continuing to do business with them and will absolutely recommend them to my friends and family.

Awesome

Our sales men Charlie Gleavey was great.. Also Im sure he doesnt get much feed back seeing he is behind the sences Wayne was beyond awesome!!!! Absolutely loved dealing with him...

FANTASTIC SALES STAFF, MAKE YOU FEEL LIKE FAMILY!!

FROM THE TIME MY FAMILY AND I WALKED INTO THE SHOWROOM WE WERE TREATED LIKE FAMILY.VERY FRIENDLY STAFF. FROM RECEPTIONIST TO MANAGEMENT. THANK YOU FOR MAKING MY DAY!!

Amanda

Amazing experience. I came in knowing the car I was looking for but my salesman made it an incredibly seamless experience. He knew I needed the car asap and I was able to drive it off the lot 24 hours after testing driving! My salesman even sat with me to setup my OnStar and connect my phone to Bluetooth. I would definitely recommend this dealership!

Great Dealership to deal with

Great service and making the purchase of my car simply and no pressure by Dennis Anderson. This is my 2nd purchase using the same sales person and would recommend him to my friends when they go into purchase a vehicle.

Exceptional customer services clear and concise explanation

All the people we met at this dealership from the sale person to the financial manager was outstanding. We had a great experience interacting with the people there. Guys keep up the excellent work. You earn my business and every member of my family from now on!!

Excellent, personable,

I would definitely recommend Hurd Auto Mall to my friends and family ,great service ,great staff, and always trying to make the customers happy. I was a very happy customer...

Amazing experience!!

The team at Hurd GMC were amazing! Nick, Dave and their entire team were top notch in every way! They helped me pick the right vehicle at the perfect price for my budget!! They exceeded my expectations and now have a customer for life! I will refer all my friends and family to see them when making an automobile purchase or lease!!! Great job guys!! Thank you for everything!!!!

Love dealing with Hurd auto

Dennis A. was such a pleasure to work with. He was so kind and helpful and made the buying of my second car from Hurd so easy. He worked very hard to get me my deal and I drove home with theChevy Equinox of my dream. I have always serviced my car with them and have always been satisfied with the people and the service. The team at Hurds auto has thumbs up from the Chevalier family.

Sierra

I had a great experience with Bob who was very helpful but didn't oversell. They were upfront with all aspects of the purchase and it was the quickest process I've had purchasing a vehicle.

Sierra 1500 Denali

Ronnie M. and Dave R. We're such a great team to deal with! They made sure my every want and need in a truck was met with superior customer satisfaction! They both went above and beyond to ensure my wife and I were very happy! This is our second vehicle from Hurd and we will definitely recommend them to all our family and friends.

Best car buying experience i have had!

My wife and I were looking to purchase a vehicle. We had been to many dealerships looking. We really had enough of the pressure sales pitches and were almost ready to give up looking. We decided to take a last ride to look at a vehicle at the Hurd Auto Mall. Pretty good distance from Revere, MA to Johnston, RI. My only wish is we had started there first. What a pleasure dealing with the people at Hurd! Dennis Anderson, in particular, was phenominal. No high pressure sales tactics. Explained everything thoroughly. Explained optional things such as extended warranty and meet or beat financing. Not what we dealt with at previous dealerships. Will recommend Hurd to everyone!

My new GMC

They were extremely cooperative and very knowledgeablethey put me completely at ease through the whole process. I was very pleased and would highly recommend Hurd to others

quick, easy, no problems

quick, easy, no problems I don't need 25 words to say buying a car was quick and very easy and we had no problems

No Pressure Buying Experience

My first buying experience with Hurd.While waiting for my wife to finish a deal, I spoke to Ed Trotta about a new GMC that caught my eye.Ed was extremely professional,helpful and very easy to talk to.I was very impressed with how Ed, and Dave Richard's, and all the other sales staff helped get me as much in the way of incentives to wrap up the deal.My first experience was very good.

Stress free car buying

I had shopped at a few dealers before going to Hurd. I went in expecting to be hassled like at the other dealerships but I was surprised. They didn't pressure me, I was able to leave for awhile and think about it and eventually bough a car the same day. No pressure and they make you comfortable! I HIGHLY recommend them!!!

A very stress free experience!

When i first walked into the dealership i had some idea what i wanted so the salesman made my experience very stress free and i defiantly would go back again and buy another vehicle from them!

Ask For Marcin

I would rather have a root canal then go car shopping, but it was time to buy a car...I came to Hurd and Marcin Orckerbitz worked with me. He was extremely helpful and courteous..not pushy like the other places I went to. One place just about threw my keys on top of their building. Gee Wiz! But I seriously enjoyed the entire process at Hurd. Marcin and the sales managers Matt and Wayne were terrific very personable, it was like being around friends. zero pressure . I'll be back in 3 years when my Malibu lease is over, and will refer anyone I know to them. Job well done Hurd

Incredible Service

Every staff member of the Hurd Automall I encountered was fantastic. Sales Associate Jason, Sales Manager Matt and Wayne in the finance department were all very personable, knowledgeable and went out of there way to make my transaction quick and easy.

fastest, easiest car buying experience ever!

They took care of all the details at rapid speed with fun, courtesy and straight forwardness! Everyone there was happy, friendly and professional. A fantastic car buying experience!

I had a great experience

I had a great experience at Hurd they were really helpful, they worked around my budget, felt really happy and the staff was nice. Loving my GMC terrain.

Great Experience!

I was initially very anxious about my search for a new vehicle. I had already visited a few different dealerships before visiting Hurd Automall and my experiences with other dealerships wasn't very good. I am very happy that I chose to visit Hurd Automall when I did. Everyone was very friendly and helpful. Gene Gaviani helped me in my search for a vehicle. I came in to look at a used vehicle, but after looking at my options I decided to go with leasing a new vehicle. He made me feel as if he cared about getting me into a safe reliable vehicle which ultimately made me very comfortable with my choice. He answered the many questions that I had for him and he was very thorough throughout the process. I appreciate all of the time that he took with me. I am extremely happy with my new vehicle and the service that I received! I will definitely recommend Hurd Automall to anyone I know.

Always great

Dealership is helpful, honest and willing to go the extra mile. Dennis Anderson is especially helpful and willing to do whatever it takes for you to get what you are looking for at the best deal possible.

Something about a truck .. from Hurd auto!

Our experience was nothing but top notch. Although Jason was helping other customers out at the same time, we felt like his only customer. He was able to help us find the truck we wanted at the price point we needed. Very professional and personable. Great dealership. Highly recommend.

Awesome new truck

I was not in a hurry to trade in my car but was starting to look at used trucks. I new that the monthly payment would be too high on new trucks. After talking to the sales man and the manager, I realized that I did not need to buy. The leases right now were the same payment as 3 year old trucks. I got a beautiful new fully loaded truck for about the same payment as my car.

GREAT EXPERIENCE

GREAT BUYING EXPERIENCE ... A+++ CUSTOMER SERVICE from the moment I walked in the door. A special thanks for Dave Richards Sr Sales Manager and Dave Richards JR Salesperson They both were very honest and genuine . I believe you should always pick the dealer before the vehicle. I could not be happier with my purchase. I would recommend family and friends.

Equinox 2016

I love the Hurd Auto Team. This is my third Equinox and I am always pleased with their service. Dave L. was knowledgeable and helpful with getting the color I wanted in a very short time. I am also very happy with their service department. Everyone again is knowledgeable and works to do the best for you! I would recommend Hurd to anyone that wants good honest service in buying a car!!

Jason Mitchell

Such a great experience. Jason was an absolute pleasure to deal with , he made the whole experience quick and easy can't say enough great things about Jason and hurd Thank you and look forward to doing more business in the future

AWESOME EXPERIENCE BUYING A NEW VEHICLE

The team at Hurd was incredible thank you for a great experience if looking and want to buy this is the place thank you great job !!

Praise for Hurd Automotive

The Hurd Sales and Management team makes buying a new car painless and pressure free. I have been to many dealerships over the years but can honestly say Hurd Auto Group is by far one of the easiest and helpful dealerships I have visited.

excellent,as usual.

This is the fourth vehicle my family has purchased from Hurd .We have never run into any problems. Dennis Anderson,the sales representative goes above and beyond to give you best deal he can and is open and honest.

Courteous and helpful

It had been over 40 years since dealing with the purchase/lease of a new vehicle and was anticipating a very stressful experience! What I encountered was just the opposite to say the least. I was treated with respect and concern for my comfort, not only in the vehicle but also the financial endevor I was entering. Just the fact that all regular maintenance is included gives you peace of mind. Great job Marcin and the Hurd AutoMall group.

Great service department

Chris hurd is a man of his word and has some outstanding people working in his service department. Dave the service manager is a great addition to Hurd automall and my service advisor Rob went above and beyond my expectations. Will be back in the future if and when I need my vehicle serviced.

2016 Buick Encore

Such an easy experience. No pressure. We were in and out in 2 hours with a great vehicle and awesome deal. Gene Gaviani (salesman) was professional, knowledgeable and wonderful to work with. This was the quickest we've every been in/out of a dealership with a signed deal!

2016 Chevy Colorado Purchase

I had a great experience from start to finish. My salesman Dave Levasseur was great to work with from start to finish and left no loose ends. His attention to detail made for a seamless transaction and the price of the vehicle was on point as well. I would highly recommend the dealership and Dave as your salesperson.

Satisfaction at Hurd

I am very satisfied with my vehicle (2016 GMC Terrain) as well as the salesman that helped me. Chad Huguenin was fantastic and answered all of my questions and also got me to the price I wanted to pay for the vehicle. this is my second lease from HURD and I walked out of there very happy with my sale. Chris and Eric also assisted in questions I had and were great for my financing questions. Ask for Chad next time you visit HURD. Ed

Excellent experience

Bob was a great sales representative to work with, he was very attentive and thorough! I would definitely recommend Hurd and thank you so much to Bob for making this process smooth and enjoyable!

2016 Cruze

Devin was great! Very helpful and professional. Had a quick and hassle free experience. Looking forward to bring the car back for service later on.

Great dealership

Went to Hurd looking for a lease after seeing the end of the month deals. They worked with us to make sure we were happy and completely satisfied with the truck we got.

Excellent service

Fantastic service from Dennis Anderson makes the purchase of a new car a pleasant experience.The Finance Dept was also a painless process and very efficient.

Awesome

Devin was awesome. Explained everything about the car and paper work. He was very professional and kepted me informed during the process of the final paper work. Excellent service. Thank you Devin.

Devin was very helpful!

Devin helped me out a lot when I decided to lease a car. He was patient and very nice when it came to explaining the deal I was getting. He made me feel comfortable and was very professional throughout the whole deal. I will definitely recommend him to my friends and family when they are in need of a car.

Devin was great!

Devin was great. He kept a smile on the whole time we were dealing with unexpected insurance issues, and was polite, friendly, professional, and personable from start to finish.

We always have a great experience at Hurd.

Ed Trotta always makes us feel comfortable and answers all our questions honestly. If he isn't available at his desk he always calls us right back to answer questions. We love our new Arcadia!!! He made the process timely and painless. We have 2 small kids so hanging out at the dealership wasn't an option. Thanks so much! I highly recommend Hurd and Ed to my friends and family.

Charlie is amazing.

I just want to stress what an INCREDIBLE sales associate Charlie is. After I had a terrible experience with another dealership, I came to Hurd. Charlie worked with me literally all day to make sure I got in the right car for me. In my personal opinion he should get a raise. I would absolutely recommend going to Hurd for a new vehicle and asking to work with Charlie, he'll get the job done no matter what.

fantastic customer service from knowledgeable staff

I have a friend that works here and he matched me with my salesman, Mike Hennesey, who wasfriendly, professional and very knowledgeable about the vehicle I was interested in. I would recommend Mike and Hurd Auto Mall to friends and family who are interested in leasing or purchasing a new or used vehicle.

Excellent Customer Service

It was a very pleasurable experience shopping at Hurd AutoMall! Adam was superior in his Customer Service and provided me with all the information I was looking for during this purchase! Great job to Adam and I would definitely recommend Hurd to friends/relatives for future purchases!

Excellent Customer service

I entered the dealership with a plan and a specific amount I could spend and could afford as a monthly payment and the dealership did what they needed to do satisfy my needs. And we're extremely successful.

WONDERFUL!

Our vehicle was parked in the driveway and I noticed what looked like oil had been dripping from a car. (Thinking to myself I just had it changed, it can't be..) So the next day I noticed it looks wet and it's under my wife's SUV. I craw under to find it's all wet with oil. I immediately called Hurd Chevrolet. Next thing I know Wendy the General Manager is calling me to ask what is going on, and wanting me to bring the truck in ASAP. Well I went right in with it and I'm greeted by Chris Hurd and Wendy. They assured me that they will get to the bottom of the problem, and they did within a few minutes. There was apparently a defective oil filter installed that they had no way of knowing. It was changed, the undercarriage washed down and I was sent on my way. I also want to say the whole time I was there Wendy was in constant contact with me. Making me feel welcome and assuring me everything was being taken care of, and apologizing for any inconvenience this may have caused... Then when it was finished the (I believe, Foreman of the garage) Steve Hatcher, came out to explain exactly what was done. Also apologizing for any inconvenience.... I was very impressed with my first trip to Hurd's service center! Needless to say I will not hesitate to return.... Thank You Again

Very helpful with getting exactly what your looking for

Sometimes buying a car can be stressful, but the people at Hurd Auto Mall made it so simple, easy, and stress free! Definately recommend going there for your car shopping!

New 2016 GMC Canyon

My overall experience with Hurd GMC was very pleasant. First off, upon going to check out a brand new 2016 GMC Canyon I was able to walk around the lot without sales representatives rushing up to me. Secondly upon consulting with Dave Richard Jr. the sales representative I was able to go over pricing, trade in value, and the additional items I wanted for the truck in a friendly, pressure free environment. Next I would like to remark that although there was not much budge in the price of the truck (which was already priced about $2000 below competitive dealerships), they made up for it in my trade in value to get the numbers where they needed to be for my monthly payments. I would like to thank Dave Richards Jr. and the rest of the Hurd GMC team for making this auto buying experience a good one, and would definitely recommend them to anyone in the market for a new GMC or Buick.

Seamless

Bob Hein was excellent to work with!! We've gone to him twice in the last 6th months and highly recommend him to get you into your next vehicle.

Great experience

I wasn't planning on a new vehicle when I entered the dealership, but Adam and Mark (sales manager) made everything work. I ended with more than I expected!Wayne (finance manager) quickly arranged all the necessary paperwork and financing to make the final transaction very smooth and efficient.Thanks to all.

Smooth Transaction

Great customer service. Sales rep Bob Hein, provided lots of information on my new truck and led me through the trade in and purchase process with no pressure and no unnecessary haggling. Would recommend dealership and sales rep to friends and family.Thanks!

Customer Service like this is hard to come by.

I went into hurd with my guard up. I stopped in early in the morning and wanted to look around. I had a certain price point i needed to be at and was unsure of what i would find. I couldnt test drive that day but Charlie was more than happy to take the time with me. I set up an appointment for the next day. I arrived early and found charlie was with another customer. Josh was standing outside and was more than happy to give me a plate and let me road test the vehicle un accompanied. When i arrived back the dealership i offered a fair price........the agreed....really that easy?! Yes it was. After the paperwork was signed Chrlie even gave me a tour of the dealership and I could tell he had a sense of pride. They gained a customer for sure.

"No pressure, very good experience"

I saw an Equinox online, called to make an appointment, and within an hour I was test driving the car. I felt no pressure to buy, took my time to look at all the models, and the experience was very stress free. I was very satisfied with the overall experience at Hurd, and would recommend this dealership to my friends.

14 weeks later, I still didn't get my truck yet.

14 weeks later, I am still without a truck. I ordered the truck on May 30th, Hurd said it would take 2 months for the truck to be built. At the end of July, I get one phone call from Hurd and they said the truck isn't ready yet and it would take another month. August went and gone, I am still without a truck. No call from Hurd to update me on anything. In 14 weeks, I get one stinking called, this isn't a customer care. On Aug. 31th, my family and I went in to sign the loan papers and I paid another $150.00 for the registration. 8 days passed, still no one from Hurd call me to update. I emailed Wendy Bowen, the General Manager, haven't heard from her at all. I am tempting to contact Mr. Hurd himself. To Mr. Hurd, if you happen to see my review please look into this for me. My name is Savy Kennedy Hang 508-697-2082 or work 617-382-1704. I am still waiting to get my truck from Hurd. ThanksSavy

Friendly, Considerate Service

I walked in looking to purchase a used truck, but unfortunately it was sold. So I figured I'd take a look at what else they had to offer. The friendly service I received from Devin was certainly a positive experience and I eventually ended up walking out leasing a new Silverado 1500. Everyone I worked with was very straight forward and considerate; extremely respectful towards my military service. I will definitely be telling everyone to check out Hurd Auto Mall.

Most Positive care buying experience we ever had

We are from Massachusetts but it was worth the drive to RI to work with this dealership. I would do it again in a minute, as they take care of everything even being out of state. They treated us with respect, no hard selling, no trying to push extras on us. I am not a fan of the car buying process, but this was as painless and positive as it could be. While our salesman was great, it was clear to me that the overall good experience was due to top down management and I would recommend the dealership to anyone.

Great car leasing expeirence!

I had a very positive experience with Jennifer Lohman in Sales and Wayne in finance and Erica in Leasing. even Mr Hurd himself helped me have the new lease of a 2015 Encore. I love it! Hurd is the best for service in every department.. Thank you

First New Car

I recently visited Hurd to purchase my first new vehicle. Charlie Gleavey was great! He explained everything, didn't make us feel pressured, and even helped us get a better interest rate than the loan approval we came in with! I would definitely recommend Hurd to others and will return for our next car.

Brian was a pleasure to work with in finding the right car

This is my 5th vehicle with Hurd and wouldn't shop anywhere else for a new car, they have me for life, Brian was great and patient with my needs,

New Lease

I just went there to check out a new car. I did have a lease for a jeep which would not end till next june but wanted to get rid of the car. Joe Oliveria did a great job getting me out of my old lease and into a new one with a great car. I now drive a Terrain and I LOVE IT>

Michael Messina: "hands down the best sales rep"

I was a loyal Colonial Toyota customer 30 years at least bought a minimum of 15 vehicles from them!!! Well the old man should have never given his son Mike partial ownership if he even did that because after all of those years Mike couldn't get the job done!!! So my sister in law tells me she just traded in her Rav 4 for a Chevy and got a great deal!! I walk into Hurd tell Mike Messina my story while his manager is standing right by and gets me driving a Chevy Equinox within 15 minutes tops!! They worked the numbers and made me very happy!! Mike was so attentive and "on the job" shall I say! He's like a really happy great spirited guy who moves like a nascar and is all about getting the job done!!! Hurd you got me for the next 30 years and Colonial Toyota you better watch out cuz you have some Major Competition!! Oh and I don't want to forget to mention when I got to finance two days later at 2pm on the dot!!! It took about 5 minutes to sign the papers and go!!! I am so impressed with everyone employee I dealt with nothing but courteous and professional no crap, not a lot of talk, just "let's get it done"!!!

Highly Recommend

We were extremely satisfied with our shopping and purchase experience at Hurd Auto Mall. The staff spent a significant amount of time with us and we were pleased to drive our new vehicle off the lot that same day.

MY EXPERIENCE AT HURD WAS GREAT

I had the greatest salesperson Joe Olivieri. He was calm, knowledgeable and patient. He knew all of the details about the vehicle I purchased, a 2015 Buick Encore and I love it. He also worked on the best price for me and after getting pricing at two other dealerships, Joe gave me the best price. Thank you!

Great Service

While driving, my SUV had 3 warnings lights come on, including reduced engine power. I contacted Chevrolet Sales Manager Dave Richards and asked him if my car could be looked at ASAP. Dave told me to come in the next morning. Upon arrival I spoke to service advisor Dave Leonard, who had my car looked at pronto. The technicians were quickly able to diagnose and repair my car, and got me on my way in a timely manner. I have been a customer at Hurd for 15 years and will continue to be because of their outstanding employees.Michael Batalon

Very happy to have chosen Hurd

I'm very happy to have chosen and leased my car at Hurd Auto Mall. Marcin, who was my sales person was very nice and helpful, explaining everything I needed to know about the car and financials, there was no pressure at all to purchase which was nice. Everyone here was super nice and helpful and I am very happy with the service and car I received!

Great Experience at Hurd Auto Mall

I had a great experience at Hurd Auto Mall. I had never leased a vehicle before and they answered all my questions which helped me finalize my decision to lease.

No Pressure. A pleasant transaction!

The people at Hurd Auto Mall were very professional and very helpful. There was never any pressure to buy and my salesperson, Gene Gaviani, could not have been any more accommodating. He made sure that I understood all aspects of the process, and that I was comfortable, since this was my first purchase. He took the time needed to fit me into a car and payment that suited me. I felt that I was not just another individual that was buying a car but someone who he wanted to make happy with the purchase. The total car experience was EXCELLENT! I look forward to my future dealings with the company.I find then to be first rate and professional. They are really interested in making the customer happy.Highly recommend.Laura P.

Great experience!!!

It had been a very long time since i bought a new car so i was nervous at the thought of looking. My daughter leased a car from Hurd a month earlier and told me i should go look there. From the minute i walked in the door i felt at ease. Marcin was great, very professional he made everything so easy, thanks to him i am enjoying my new Chevy Cruz. I would recommend Hurd to anyone looking for a car and ask for Marcin

I keep coming back

I have bought 4 cars in the last 10 years from Hurd. The last three I started leasing and found it's the best way to buy. Mike Hennessey has been working with me since 2009 and always helped me get the best deal. The service department has always been on spot with any issues or service. I would recommend to any one looking for a new car to go to Hurd and see Mike.

Great Customer experience!

In my search of a Used Mazda 6i Hurd was my first choice and no regrets. Professional, simple and easy to work with. Great customer follow up service ,too.

Great Experience! Great Customer Service!

I bought a 2008 Lexus at Hurd that I had been looking for some time. The customer service was great and I never felt pressured.

Mike Messina

My mother was in town visiting and had previously mentioned, in passing she would eventually like to upgrade her car. So while she was in the area, I suggested we go and get some ideas of what she might like, which led us to johnston and the wide selection of dealers the town has to offer. Without naming names and companies, I'll just say that the first few places we went, we were treated poorly because we weren't serious buyers. Then she saw the Hurd sign and suggested we stop in to see what they had to offer. Upon walking in the dealership we were greeted by a salesman named Mike Messina and we couldn't have gotten any luckier. Mike took his time with my indecisive mother and helped her figure out just what she was looking for. When she figured out what she wanted, Mike could not have been any more of a professional. He explained every possible option on the car to the extent, I couldn't believe he remembered it all. He was all customer service, and no pressure. He took the time to make sure all the appropriate paper work was faxed to the right places back where my mother lives. All in all my mother had never had a car buying experience like that before. Mike made the process so easy and seamless. So much so, that when my lease is up I am coming back and buying a vehicle from him. If the rest of your sales people are only half as good as Mike, then Hurd is one lucky dealership. Thanks again Mike!!!!

Perfect from start to finish

I bought 2014 Buick Verano from Ed Trotta. He was professional, not pushy, showed me all the features, called me a week later to see how I was enjoying my car, if I had any questions. Never felt pressured to buy from him. Love Hurd Auto Mall. Sending everyone to see Ed!

Great customer service!!

My brand new 2015 Chevrolet Silverado is the 2nd truck that I have bought from Hurd. I was so pleased with the service I received over the last 3 years with my 2012 Silverado that when it came time to turn that truck in there was no doubt in my mind I would be returning again. I dealt with Charlie Gleavey for both of my trucks and appreciated the time he spent with me going over all of the finer details along with all of my payment options. As far as salesmen go, Charlie is top-notch. I never once felt any of that pressure or anxiety that typically comes with purchasing a new vehicle. I would definitely recommend asking for him by name if you are in the market for a new car/truck. This is a family run and owned dealership and it definitely shows in how Chris Hurd conducts himself. He treats his entire staff like one big family, from general manager Wendy Bowen right down to every service department technician. And dealing with the service department is a hassle-free delight. As I attended the new owner orientation (my 2nd one in 3 years) I looked around the room and saw a crowd of completely satisfied people, excited with the individual personalized experience they all received. It is this same group of people that Chris Hurd welcomes to his extended dealership family with open arms. My overall experience has been supurb both times I bought new trucks, I'll definitely be back in 2-3 years when it comes time to trade-up again!

Great Customer Service

I recently purchased a Buick Regal. It was a pleasure working with Joe Oliveira. Joe never gave up on me purchasing a new vehicle. I would recommend my friends to him in the future.Mike Mathewson

very friendly and helpful

we bought both a chevy truck and impala. the staff is wonderful. we had dennis and he was both friendly and very helpful. people are easy to get along with. Julie in finance was also great to work with. they all answer any questions you have, even if you ask them the same question again. they make sure you understand and feel comfortable. best dealership I have dealt with.

Great service and experience

I must say the first time leasing a car has been a breeze. Not only is Hurd dealership knowledgeable and curteous, but their service is impecable. Maintaining my car has been effortless. They are always available and you are in and out quickly. They provide fast friendly service, I would recommend this dealership for any vehicle purchase.

Leased a Cruz

Straight forward help. Friendly, no pressure sales. Brian really kept the price where I needed it to be, I won't deal with anyone else!

Great place

I've bought 3 cars and done l my service. Great place to do business . AL the visits I've had have been great . The one problem I ever had was addressed quickly and fairly. Couldn't ask for more. Charlie in sales and Dave in service are great.

Great Service

Marcin did a great job finding me the vehicle I wanted and keeping it very affordable. I would definitely recommend him to everyone I know. Great Job!!!

Embarrassed

I went to Hurd looking for a Chevy Malibu. I live right up the road from Hurd so it was convenient for me to go there. I gave the receptionist my name and I waited for someone to assist me. As I was waiting there, a woman with blonde hair sitting in her office was screaming at a man who was in front of her. I was completely embarrassed for the man and couldn't believe someone would belittle another person knowing their office is glass. I got a cold feeling and left. I ended up purchasing my vehicle at Paul Masse. I truly don't understand why any business would treat their employees like that. Not sure why that woman has a front office, but she needs to be further from the entrance, preferably outside where wild animals belong

Fast and easy

I went to hurd on a friday and by monday i was driving my new truck. Joe oliveira was my sales consultant and he worked with me through the process, and made sure i was getting what i wanted. Great experience.

Helped me buy a car not "sold me a car".

Bob became a friend and I felt he was interested in me and the major decision I was making in purchasing a new vehicle. Hurd is a very impressive dealership and I never felt pressure to buy. Not once did the sales manager come by to help Bob put the squeeze on me. I admit I was prepared mentally for him, but I only had to deal with Bob, whom I enjoyed working with. When I was reviewing the deal with the finance person when I rejected the add ons he was okay with that, didn't try to tell me what a mistake I was making.Overall I had a good experience with Hurd.

Awesome dealership!

Dave Sperry was an excellent person to deal with. I checked out every vehicle that I was thinking about. Dave seemed as enthusiastic as I was. He was very sincere..

Best car buying experience we've had

First time at Hurd. Devin made our car purchase perfect from test drive to driving it home. Very happy with the trade in price and cost of our new car. Will definitely recommend to friends and family.

Excellent car buying experience

I just purchased a lightly used 2014 Buick Regal from Jen Lohman, my Hurd sales person and I just want to say that the buying experience was second to none. We made a good deal and even though I hem'd and haw'd for a week they still held the deal we made. Had plenty of time during the test drive, no pressure at all. Once I finally decided to purchase the Regal I called up in the morning, signed some papers in the evening and drove off. All above board, the payments we agreed on, no extras and just the minimum push for more warrantees. Also kudos to Wendy Bowen, the GM who made me feel welcome and comfortable with the process. I'd recommend Hurd for your car buying needs!

"Great Experience As Usual!"

This was my second time leasing from Hurd, and they really know how to make things work for their customers! I can't thank Bob enough for helping me stay at a great rate, and making my SUV dreams come true! Bob really helped me get the best deal possible, and stayed beyond close so I could leave with my new vehicle that same day.

No pressure, no stress

no pressure, no stress...straight forward sales and service...without a doubt I would recommend this dealership to friends and family...in fact, I already have...

No Hassles, Super-friendly, Great Deal!

Can't say enough positive things about Charlie and the team at Hurd. They truly made buying a new car enjoyable, hassle-free and painless. Very highly recommended--worth the drive--we came down twice from Boston because they had a particular car we wanted and they stayed late both nights to help us get the deal done.

Totally unexpected

I went to Hurd and had the easiest most enjoyable experience I have ever had purchasing a vehicle. I even came on this website and read reviews both good and bad before I went down there and could not disagree more with anyone who did not give them five stars. I had the pleasure of dealing with Max, Dave Richards and Adam Park... These guys are real professionals who care about their customers I would recommend everyone I know to go and deal directly with these three gentlemen

Favorable Customer Experience

My favorable customer experience in purchasing a new vehicle with a trade-in was in large part due to the excellent service that Bob Hein provided. From going through the various car options to the test drive, sale and delivery, Bob went the extra mile.

Buy with confidence, buy from HURD

After leasing a 2015 Silverado the team of MIke Hennessy and sales manager Max were able to work around what I could comfortably afford. They did everything they possibly could to get me in the exact truck I was looking for. Although I came into a hiccup with one person at the dealership the OTHER managorial staff were truly awesome. This dealer knows how to please their customers, this dealer won't hang you out to dry. I'm excited to work with HURD again in the future. I thank those who worked with my wife and I to make this dream of owning a new Silverado become reality. Thank you!!

Great customer service

I turned in my 2012 lease and drove out buying a 2014 Cruze. Mike Hennessey, whom I had worked with previously was terrific. I told him what I wanted to pay and he made it happen.Julia in Finance worked different scenerios for us. I left with a great deal.Thanks to Mike and Julia.

Best Auto Dealer Experience

I came to Hurd Auto Mall today to look at a car I saw on your website. I knew that you didn't sell Toyotas, but I saw a 2012 Camry XLE that I was interested in. After viewing your ad on Channel 12, I just had to find out for myself the good service, low prices, etc.Devin helped me and told me that the Toyota Camry that I was interested in was sold so he brought out another Camry-- a 2012 white Camry LE. Took a test drive and I liked it, but deep down I really wanted a Camry with a sunroof.After talking with Dave Richards, Sales Manager, he made my wish come true. I got a sunroof and the low mileage that I was looking for. Can't wait to pick up my 'new' vehicle.Thanks for your great service.Rosanne N.March 24, 2015

The worst experience I have ever at a Dealership.

Purchased a used GMC Sierra 2500 HD from this dealership on 2/21/15 and it still sits in my driveway with no plates or registration therefore it is illegal for me to drive this vehicle I just purchased and since I'm from New York I really am at the mercy of this dealership. I asked several questions specific to marks on the frame of the vehicle and was not able to get responses even after I asked the sales person Jennifer Lohman to ask Service. No one at the dealership could provide an answer. I should have walked away at that point and not purchased this vehicle. When I spoke with Wendy Bowen (General Manager) about the vehicle she asked Service and was told the drop in bed liner was installed due to blemishes in the bed from the 5th Wheel the previous owner removed. When we asked at the time of purchase no one in service knew what the marks were on the frame after they already installed the drop in bed liner.I drove this "Certifed" vehicle home on 2/22/15 and parked it in the driveway where it sat until I saw a puddle of oil under it and brought it to a local dealer on 3/11/15. I thought all "Certified" vehicles were supposed to go through a 172 point inspection, I guess their service people missed the oil dripping from the front seal. If you purchase a truck with a bed liner ask them to remove it so you can see the bed. We didn't and the marks we asked about were from a 5th Wheel. When we had the seals fixed we were going to put a spray bed liner in this vehicle and they cannot because there are holes in it and it needs to be repaired some of which are 3 inches in diameter and the cost will be $500 to fix. Wendy Bowen the General Manager said they did nothing wrong so, they will not do anything to make this right. I really hope I get my plates and registration soon so I can drive this vehicle.I would also recommend getting all documentation you require for any vehicle at the time of purchase. I have been trying to get information that I put in writing on 3/2/15, 3/3/15, 3/9/15, 3/11/15 and 3/12/15 and still no information.

Bought a Chevy Traverse

Leasing a new Chevy Traverse and Marcin made the process smooth and catered to what we wanted. The price was within our budget and the car is just what we were looking for. Very satisfied

Help when need

After many attempts at trying to get in to a new car, joe oliveira made it happen. Very friendly and informative. He took the time and had the patience to find the right fit in are budgit. Thanks.

Amazing Customer Service from Wayne King & Bob Henis

After a terrible accident my car search was short because of Wayne King and Bob Heins at Hurd Auto Mall. They welcomed me and helped me find a new vehicle. Honestly they went above and beyond for me. I am a first time NEW car buyer they helped me decide to do a lease and found a car that NOT only fits my personality BUT makes me feel safe, drives smooth, is affordable and it is a luxury car. I never thought I'd be able to afford a luxury car being 23, but with time and number crunching Wayne King did it! Wayne and Bob even searched for the exact model I was looking for. Wayne had it delivered here from PA. I recommend this dealership to anyone. Bob was a great salesman, and Wayne is master of number crunching. They made a great team and made me one happy camper! Kerry Hellman

Leasing my Second Vehicle from Hurd Auto Mall

When I walked into Hurd on Saturday February 28th my intention was to review my current lease 39 month lease which was expiring in 6 months. My salesperson was Joe Oliveira, a very personable guy. One of the topics was the fact that I was going to go over the miles on my lease unless we could get something done in the next couple of months.The next thing I knew Joe Oliveria was discussing the possibility of leasing another car that very day and if I was amiable to doing that. My answer was a resounding YES!!! A short while later I was driving home in a 2015 Buick Verrano!! Was I satisfied? For sure, a great experience from start to finish. Joe did a great job, the Sales manager a real straight shooter laid it on the line and we got it done!! Will I be returning to Hurd when his lease expires? The answer is a resounding YES, thanks Joe and the entire Hurd team for a great experience!!!

Finally got my truck

After trying to get into a truck I loved for a decent price, HURD accomplished what others could not. Joe and Dave worked with me to get the numbers I needed in order to make a deal.

Good first time experience

Went to several dealerships prior to Hurd. They were the one most willing to work with me to get everything I wanted at the monthly payment I wanted.

"Simply The Best"

Though we loved our 2013 Leased "Terrain" the miles were getting up there. So, we walked in and basically out with a new 2015 "Encore"....Where else can you do that with such ease and confidence with a well professional and very organized staff..."Simply The Best"

First Leading Experience! Great Customer Service

From the moment I was in contact with sales representative I was impressed. Robert Heineken answered all my questions and more! It was my first buying experience and I was extremely nervous but he helped me through the while process! Keith Miranda went above and beyond to help me finance my new lease! Best customer service from both of them! Wayne King was honest when asked questions and made the process so easy! I went in at 5pm one day and the next day drove away with my brand new 2015 GMC Terrain SLE-2. I would recommend all of them and I look forward to dealing with them in the future!

Professional and Personal

Hearing all the "horror stories" of dealing with car salesman and dealerships, I was a tentative to car shop at dealerships for the first time. But Bob Hein at Hurd made it a great experience! He went above and beyond to get me into the vehicle that fit all my needs from price to size. He learned what my family needed, what we liked, and found just the car for us. I have been in sales for over 10 years and couldn't be more pleased with the service I received. Never was I pushed or pressured into a quick buy, even without ever mentioning that I was shopping around and looking at other dealers. It was Bob's personal and professional service that I did not get at other places, and that brought me back to Hurd. Bob literally worked with me for two weeks, and each time we met or talked over the phone, I could see that he was in it for more than just a sale, but to help me meet the need for a new car for my family. And we absolutely love it! Professional and personal was my car buying experience at Hurd Auto Mall with Bob Hein. Thank you!

Returning a lease

We went to Hurd to return our Equinox as our miles were close to the 39,000 lease term. This was our first time returning a leased vehicle so we were very unfamiliar with the process. Charlie our sales rep was excellent, teaching us about the process, going over numbers and getting us into a new lease vehicle of our choice before the afternoon was over. No nonsense business, excellent service within hours! Thank you, we love our new Traverse!

Thank You Marcin

My wife and I came in on Monday December 8 to ask about trading in our 2 vehicles towards 2 new ones. We were treated wonderfully by Marcin and ended up getting 2 new vehicles for a lower price than we were already paying. We were very hesitant about going to a dealer at all but because I had bought a previous vehicle at Hurd before I knew this would be the right place to go. Marcin made this a smooth transaction and we both left extremely happy and we will be spreading the good word about Marcin and Hurd Chevrolet.Thanks,Shawn

Electrical issues BE GONE!

My vehicle came with 3 months of OnStar. When we tried to activate it, we found that there was a problem. OnStar could not locate the vehicle. I brought the car in and TROY made me feel that i was a priority. As i waited for their shuttle service to bring me home and get my husband to work, I noticed that all of the service people were 100% focused on every single customer!! I work in customer service so it was refreshing to see others focus on the customer experience at the level I would provide! They traced the problem, ordered the part, and i picked up my car the next morning! I couldn't ask for a better experience!!

Amazing Experience!

I needed a new car and was dreading the long and uncomfortable process it can be. To my surprise, I had a fantastic experience at Hurd last week! Everything went so smoothly and it was actually, dare I say... enjoyable! From the moment I walked in and met with the salesman, Michael Messina, I felt comfortable and relaxed. I did some research before I went to the dealership and I knew exactly what I could afford to spend. I also knew what options were in my price range and what I would not compromise on. Michael was able to get me the SUV I wanted with even more options than I expected and in the diamond white color that I couldn't find anywhere! They have a huge inventory, so I was able to drive away with my new car without having to wait for it to come in. Everyone there is so friendly and knowledgeable. Michael was so easy to work with. He was not pushy and he worked really hard to get me the best deal. He was very informative and made sure that all of my questions were answered (and I had a lot of questions)! He had my new car reconditioned and filled with a tank of gas by the time I left. I also worked with Julia, who helped with the financing. She was very friendly and made me feel comfortable. Overall, this was a great experience and I love my new Traverse! If you are looking for a new or used vehicle, I strongly recommend Hurd and their team!

Great sales experience

The financing process was smooth, quick and easy and I couldn't be happier. It was completely above our expectations. I am completely in love with my new Buick Enclave and look forward to showing it around. If looking for a new or used vehicle this should be your first and last stop

The auto mall with the family feel

From my first phone conversation with reception to the last handshake and putting me on the road with gas in my tank the Hurd team followed through on every aspect - whatever they said would happen did happen and that is saying a lot these days. I especially want to thank Michael Messina my sales consultant for all his help and assistance in getting me into my new (for me) 2008 CRV. Backed up by other folks at Hurd like Dave Richards, Michael effectively facilitated every step of the process. Professional, personable and no pressure, Michael was thorough and attentive to every detail; always keeping me in the picture as the vehicle was prepped and reconditioned. He made sure I had a ride when I dropped off my rental car. Wayne in finance explained the deal clearly and showed me all the options and took the extra time and effort to work to match the loan rate offers I had from other lenders. Everyone at Hurd from the lovely folks at reception to lot attendant Tom Tineo, provided me with excellent service and made me feel welcome. Hurd gets my highest rating for friendly and professional service.

Easy Breezy Experience on a Great Product

Got my car from there last weekend and not only did I drive away feeling good about the product itself, but the overall experience. I've always dreaded going to dealerships, thinking of aggressive sales people who are going to keep me there until I succumbed to their "best" offer. This was not that place. At least not to me. From the moment I reached out to them online vs. a few others, my Internet Specialist. Alysa, has been gracious, informative, interested but never pushy. I felt that she genuinely listened to me. My Sales Consultant named Gene, was also patient and informative and the Finance Manager was accommodating and pleasant; not pushy. The dealership itself is clean and spacious. The service waiting area has snacks and wifi (very important). This is not just my first Buick but my first car in RI and with the experience I had in this dealership, I was glad I decided on them. So far, too, the car is fantastic (but, it's too early to say, of course).Anyhoo, I strongly recommend you go see them and experience service and a product that's at par with your worth.

Great Service!

your service department is the best! from Nina scheduling my appointment. To Al Guertin taking care my appointment. To the service dept. repairing my car in a timely manner. To Dave Richards answering my questions on the new GM models. I'll be back!

Car purchase

My wife and I purchased a used Chrysler town and country minivan. The salesman was exceptional and did not pressure us in anyway to purchase or purchase quickly. The price was fair and all options were clearly explained to us before purchasing. Overall the experience was great.

Quick and painless

This was a great experience. Dave was great and easy to get along with. The whole experience was very casual. There was no pressure. I even got a chance to talk to Chris Hurd.

False advertising

They list great vehicles on their website at excellent prices, I called and spoke with Erica from the Internet department she asked if I was interested in just one vehicle or if there were a few I liked, I specifically told her multiple times I was only interested in one particular vehicle. When I arr at the dealer after driving an hour out of my way after work the first salesman told me the vehicle I wanted was in their shop and tried to get me to consider another. When I told him that I only wanted to look at the one vehicle he offered to check with the manager. The manager then said the truck I wanted was hit on the lot and offered for me to look at a more expensive truck with less options. I asked why nobody would call and tell me before having drive an hour there to which he had no response, so I procee to leave and drive an hour back hour home without ever seeing the wonderfully priced "bait" vehicle they had on their website. Thank you Hurd for wasting my time.

Great car buying experience

Wonderful car buying experience with Robert Hein at Hurd Auto. I found the used vehicle that I wanted via the internet and someone called me on the phone from the dealership with me within minutes to answer any questions I had. They also have a great customer service texting feature that let's you text any questions and someone gets back to you right away with the answer. So convenient and quick. We drove all the way from Northern MA and they were so accommodating and considerate of our time constraints. Highly recommend!

Best Car Buying Experience!

Our Sales Rep Robert Hein was excellent! He assisted us through the process and was very knowledgle. Smooth and comfortable process for an experience that is usally very stressful. Will definitely recommend this dealership to all my friends!

My gorgeous Malibu

Hurd is a great dealership. Mike Messina went the extra mile to get me the car I wanted.He even picked me up at my home to get me to the dealership. Thank you so much Mike. Dave Richards, I can't forget you too. You were great!

great experience

my salesman was michael messina he helped me get into my new Malibu, as soon as I got to the dealership he was there to answer any questions and didn't pressure me into anything I didn't want, overall great experience and will definitely be back!

Great dealership

My salesperson Joel was extremely helpful to me in purchasing a 2014 Terrain. The finance process was quick and easy. I am very happy with the Terrain and that I purchased it at Hurd. This is the fourth vehicle that I have purchased at Hurd.

New equinox

Good dealership. Helped me get approved despite low credit score. Can't be happier with my vechcle, would recommend to anyone in Rhode Island area.

BEST CAR BUYING EXPERIENCE...

I had the pleasure of working with Jennifer & she helped me lease my new GMC Acadia. My experience from the moment I walked through the door up to driving off the lot in my new SUV was fabulous! She was so friendly & extremely knowledgable. Thank you Jen & Hurd Auto Mall for everything! I will definitely be back! ElizabethWarren, Rhode Island

My New Car

they were great to work with and kept me informed of the process and I enjoyed my experience, and will be going back in the future to purchase a truck for my husband.

Great experience