Hughes Subaru

4.8
Overall Rating

Customer Service: 4.8 Buying Process: 5.0 Quality Of Repair: 4.5 Overall Facilities: 4.8


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Outback recall

5
M. DeRaimo on 11/16/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I called to set up appt. for recall on Subaru Outback and got an appt. very promptly. Service was on time for appt. and did recall work along with an inspection and carwash at no cost.


A Customer for Life

5
Dally East on 11/15/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great experience! I went to another local Subaru shop for the same issue. The other dealership was pushing me to replace the entire system. The service team at Hughes walked me through why I didn't need to replace the entire brake system. All I needed was to replace the brake pads. They also informed me of all the recalls and replaced them for free on the spot. We will make the drive every time for this experience!


Great service!

5
Ed Rendon on 11/13/2016

Customer Service: 5.0 Overall Facilities: 5.0

Great customer service and reasonable prices! I will definitely go back again.


Go to Hughes Subaru FIRST when shopping for a car

5
satisfied customer on 11/11/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Michael Brownlow, the sales representative, was patient, considerate and very well informed about the entire Subaru line. He has none of the dreadful characteristics of our culture's stereotypical car salesman. I was also impressed when the other sales representatives were happy, and able, to help out when Michael was unavailable. The Service Department put up with a continuous stream of tedious technical questions from me all afternoon without once betraying impatience.I would not only recommend this dealer to all friends and family several times, I would also nag them endlessly to go there first. If I find out they never went to Hughes Subaru, I would only offer them deprecatory sneers punctuated with chuckles of derision.


Excellent Service!

4.7
Lisa on 11/09/2016

Customer Service: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

This was my first visit to the new dealership in Athens. I was very pleased! The service department did a fantastic job on getting me in and out quickly and took care of a recall I was not aware of while I was there. Waiting area is very nice and comfortable and everyone was friendly. They will be my new go to dealership for my Subaru!


Forester

5
Karen Gerrald on 11/09/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great experience the sales person Taylor Beeman was knowledgeable kind and exceptional.


Mr. Neese

5
Theron Neese on 11/08/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This was an exceptional experience in buying a car. We are extremely satisfied with the salesman and the overall experience.


Sophiell

5
Laura Lochowski on 11/06/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

They were very considerate and professional. I test drove two cars. He took the time to explain everything about the car. I did not feel rushed even though they were having a grand opening party later that evening. They also invited me to stay for the party! I got a fair price and the financing went smoothly. I would definitely recommend this dealership to my friends. I did my homework on this car and I'm glad I bought it!


SERVICE

5
Amberly King on 11/03/2016

Customer Service: 5.0 Overall Facilities: 5.0

Wonderful staff - nice, courteous, and professional.


First Time Subaru Owner and Could Be Fan for Life

5
#1 Hughes Subaru Fan-For-Life on 11/01/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Taylor and Bob were so friendly and professional. Taylor was just finishing up with a commercial and another customer, so Bob (the finance guy) helped me out. My husband test drove the Forester last week with Taylor, and I thought I would check it out too. Bob went out of his way to get the vehicle in the color and trim I wanted to test drive from the back. I was hooked with the smooth and quiet transmission. After the test drive, I was still waiting for Taylor, but Bob talked WITH (not at) me about the car, trade-in, and financing without trying to upsell me from the basic model. It was such a nice conversation with a FINANCE guy! I did some research on line and knew what I wanted for a trade-in amount and what a good price would be for the Forester. Much to my pleasant surprise, he made me an offer that nearly matched my numbers, without me negotiating and waiting several hours before an offer was accepted, like other dealerships that I have dealt with. I was not rushed or intimidated at all during the whole experience. Taylor finished working all the other details with me and walked me through the vehicles features. I have purchased over 10 cars at various dealerships, and I have always felt some regret that I overpaid, felt guilty that I doomed the car without an additional paint sealant or extended warranty, and wasted an entire day at the dealership...UNTIL NOW. Hughes Subaru (Taylor and Bob) made me feel like a valued guest. Should I be in the market for another vehicle, I would 100% go back to Hughes Subaru.


Actually enjoyed purchasing a car

5
H&J Rice on 11/01/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Mike and Richard were exceptionally helpful, know their product, and understanding of someone who was having to purchase a vehicle for the first time in 6 years. Everyone we dealt with made it an overall pleasant experience.


Love My Suburu

5
Ceci Churchwell on 10/31/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Richard was amazingly patient and resourceful. He knew the product very well and took the time to answer all our many, many questions. We made several trips out before making the purchase and never felt like a burden. Great experience and great car. Love my Suburu.


Maintance

5
UGA student on 10/21/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great staff. I would recommend them to anyone. They even stay opened a couple minutes late just to allow me to pick up my car.


Outstanding Service, friendly knowledgeable staff!

5
Bill S Subaru fan on 10/20/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

New facilities and very knowledgeable staff. They got me in and out in short order.. highly recommend this company and the Subaru products. Very satisfied with both the car and service I is getting.


Awesome Experience

5
Bonnie on 10/13/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I took my 05 Outback in for a recall. I had scheduled my appointment by phone and the conversation was upbeat and professional and took very little time. When we arrived for the appointment we were greeted with enthusiasm and professionalism. We were shown to the waiting area (very nice and complimentary Jittery Joe's coffee). The work on my car was done in the time frame that was indicated when I scheduled the service. I took the time while I was there to speak with a salesman and told him up front, that I was only looking for information and I wouldn't be thinking about buying until next year some time. He gave me information on what I can expect to pay for a car 3 - 5 years old. No pressure, just the information I asked for. I knew I had a few things that needed service and as expected, these were highlighted for me when I checked out. Again there was no pressure, just information about what needed to be done. I asked for estimates on each item needing service and what they felt was the order of importance. They provided the information and also told me why they ordered the importance the way they did. Overall, an outstanding experience. Exactly what I have come to expect from my Subaru dealer. I expect to be doing a good deal of business with Hughes Subaru.


We love our Subaru!

5
Cassie on 10/11/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We've never had a better buying experience. Brandon was so friendly, and knowledgeable.


Service Department

5
Julia on 10/05/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The employees were very nice and helpful, and my service was done in a timely manner.


Great Dealer, Great Car

5
Jon and Marilyn on 10/03/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Brandon was are sales rep and was knowledgeably and extremely pleasant to make our deal with. We are VERY happy and love our new Subaru!


Happy Newcomers to Subaru

5
Bailey on 09/27/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We are so glad to have a Subaru dealership closer to our area. Couldn't ask for a nicer sales person than Brandon. He went over everything with us. Still checking on us and making sure that we know he is just a phone call away if we have any questions about our new Subaru Forester and its great features. Good experience with Bob, in the Financial Department also. We are new to the Subaru family but knew that this was what we wanted. We were so ready for them to open...we had stopped by before they were actually opened and Brandon took the time to talk to us and invite us back as soon as they were officially opened for business. ...... I think a lot of folks are glad they are here.


My new Forester

2
Randall Johnson on 09/26/2016

Customer Service: 1.0 Buying Process: 5.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

New to the area and moving from overseas my buying experience was seamless and problem free. Brandon really knows his product well.


Excellent Service!

5
FamilyofSubarus on 09/21/2016

Customer Service: 5.0 Overall Facilities: 5.0

Loved my very first visit! Super staff, great waiting area and the lowest price service I have ever had on my outback! Thanks guys!


$18,995

Mileage: 38122

Color: Red

Transmission: Automatic

Body Style: Sedan

City: Athens, GA

Engine Type: 4-Cylinder

$39,671

Mileage: 4

Color: Other

Transmission: Automatic

Body Style: SUV

City: Athens, GA

Engine Type: 2.5L H-4 gasoline direct injecti

$39,671

Mileage: 4

Color: Other

Transmission: Automatic

Body Style: SUV

City: Athens, GA

Engine Type: 2.5L H-4 gasoline direct injecti

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