Horne Hyundai

4.7
Overall Rating

Customer Service: 4.7 Buying Process: 4.8 Quality Of Repair: 5.0 Overall Facilities: 4.9 Quality Of Work: 4.7 Friendliness: 4.8 Pricing: 4.6 Overall Experience: 4.6


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Repeat customer.

5
dole552 on 11/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience at Horne was both pleasant and friendly. I bought one there in 2004 and had the same experience. Their Service Department is great and accommodating to your needs. I had Jorge Valles as my salesperson and will ask for him in the future.


Lori was excellent. Explained every detail to us.

5
Mary47 on 11/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My review of Lori is excellence customer service. Lori is very detailed orientated. Explains and has all the answers. We told her what we were looking for and she got us what we needed. Thank you Lori. We will be "best friend forever".


Good job

5
bubbabruce2 on 11/25/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The dealership and sales person, James Santiago and Phil were a pleasure to deal and bargain with. They were all very professional and courteous. James was very attentive to our needs and time constraints. We are enjoying our Santa Fe very much...


Nice People

5
js2 on 11/23/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Neil, Lorie and Karl were great to work with. We purchased a new car. We didn't want to negotiate - just wanted to buy the car we wanted at the right price. Neil was totally in the know and found us that car. Lorie followed up, figured out what was going on and got the price right. Karl was efficient and friendly while processing all the paper work. All in all, a pleasant experience!


Satisfaction

4.4
go2azgold on 11/23/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

Horne Hyundai were great to deal with. Each person we sealed with were very professional and helpful. I would recommend a friend if they were looking to buy a new car.


Excellent Dealership

5
sutama3 on 11/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent dealership. I would definitely recommend them for all your new car needs All staff is professional And courteous You won't go wrong with horne Hyundai.


Great

5
Happy car guy on 11/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was completely satisfied in every way. The staff was helpful friendly and professional all the way. My wife had alteady purchased a new 2016 elantra and was completely satisfied with her intire experience.


Wating

5
happygirl4538 on 11/03/2016

Overall Experience: 5.0

I was there at 10 as I was told And nothing was ready took hr.to get things going. it tool along time to find a white car that I wanted


happy Mesa customer

5
Bonnie from Mesa on 11/03/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a very pleasant experience at Horne Hyundai. The salesman I worked with was Marc Ellison and he was professional, friendly and knowledgeable, and at no time high pressure. His lack of pressuring tactics was one of his finer qualities, which in the end influenced my decision to lease that day. He also introduced me to the Sales Manager, Philip, the General manager Todd Navarro as well as Alain Duval in finance, all of which were professional and helpful. Also a special shout out to Bernardo who did a fantastic job detailing my Tucson. Thanks to all...


Great experience

4.8
kpurnell2 on 10/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The team was very professional, friendly, and service oriented. They went out of their way to make us happy an ensured we were satisfied with our purchase.


Satisfied

5
abnerb1948 on 10/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I enjoyed our visit at Horne Hyundai and James treated us with respect and took his time to show us all the cars we were interested in. I will recommend Horne Hyundai to my friends and family. Thank you


Great people to buy a car from

5
Joe.D on 10/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

No pressure, it was a very enjoyable experience. Maree McGhee and Alain were very professional and we will come back plus referral our friends and family to buy from Horne Hyundai


All great people

5
jimmyo000 on 10/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

gREAT SALES STAF AND FINACE (KARL) was introduced to maintanace managers and they completly went over services and when theres aproblem feel free to call at any time


Horne Hyundai

5
bobf718 on 10/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have leased 3 Hyundais in the past few years from 3 different dealerships. Horne was by far the best - they had the exact car I was looking for, did not pressure me at any time throughout the entire process. I can understand why Phoenix area people would travel the few extra miles to Apache Junction. The next time I am in the market for a new car, Horne Hyundai will be at the top of my list. I chose a Hyundai Sonata Sport 2.0 Turbo Black after researching other cars, like Ford Fusion Titanium and Nissan Maxima. The features in the Sonata closely matched those in the other cars, but the price/performance and value of the Hyundai beat the other cars by a country mile.


Great Dealership

4.7
Debbie on 10/16/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I recommend Marc Ellison as your salesman he listened to what I wanted and treated me with the utmost respect .I only gave the facilities a 4 as they don't have Coke products in the waiting area. I will use this dealership for all my car needs.


Excellent service and great price

5
cab24 on 10/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Gary was great and wanted to work with us. He tried to get us out the door as fast as he could. It still took a little while. Then he decided to deliver the car to our house. That was great since I couldn't drive.


Excellent Service and Very Good Price

5
Malitchik on 10/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Philip worked with us attentively to figure out a price that is satisfactory to us. We really appreciate his efforts so that both side are winners. Alain Duval is excellent in what he is doing and explained thing clearly, covered all the items in the financing process, and answered all of our questions. We are very thankful for the work he put in for providing us a very good financing rate that was matching our credit scores. Great job. Amanda is very nice and patient with us. The whole team is wonderful.


The Right car, Color , Model and Dealer

5
bdailey71 on 10/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

First time I was able to lease a car in one afternoon and have the salesman bring the car to me at my home. because of business commitments.The dealer location is very convenient for service. All the personnel were helpful and friendly. Got our cell phones connected, showed us how to navigate and covered how all the features worked. Called the next day and encouraged us to call with any qustions.


One Test Drive Sold the Car

5
Jane Dailey on 10/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Neil greeted us at the door, took us in the cart to see our choices, after making a choice we went for a test drive and it was then we knew this was our car. He went through all the manuals and showed us how to work the various features. We drove home the same day with a great Hundai Sonata


Found the Right Car Make, Year and Color.

5
The Dailey's on 10/07/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Good inventory to chose from and had the last 2016 in the color we wanted.Neil our sales rep allowed us a good test drive. He answered our questions and did a good job of reviewing how each of our features operated and where to look up more information. He greeted us at the door and followed u[p on the phone the next day..


Jorge

4.6
donnagerek on 10/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Jorge was very informative and nice. It was a pleasure to purchase our Sonata from him. I would recommend him to everyone. Overall our experience with Horne Hyundai was great. We were pleased the way we were treated and now enjoy our Sonata.


Thank you Horne Hyundai

5
tis1120 on 10/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Pleasant car buying experience. Competitive pricing from the very first meeting. Hands down the easiest car purchase I've ever experienced. Email correspondence was prompt and staff was readily available to answer our questions. Great staff!


Recommendation

5
cindyf52 on 10/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This dealership was extremely helpful and courteous. I will definitely recommend them to others and will return again for another vehicle in the future down the road.


Mr. Glen Cogswell

5
Glen Cogswell on 10/04/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Horne Hyundai is the best Car Dealership I have ever worked with . People were very Friendly , very responsive , and was easy to work with.I will recommend to any and all of my Friends !!!Glen


Thank You So Much Richard & Horne Hyundai

5
melissahatch on 10/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone was incredibly nice & not at all pushy. Richard was awesome to work with. Thank You so much Horne Hyundai! We love our new Santa Fe!!!


great experience

5
RHB on 09/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

great dealership! This is my second car bought from this dealership and I have no complaints,the entire staff is professional and not pushy.I would recommend them to anyone.


Ignored and Upset Customer

1.6
sarah.makayla on 09/29/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 2.0 Overall Experience: 1.0

I am beyond upset with finance at Horne Hyundai. I leave messages daily for finance manager and NEVER get call backs. I purchased a car on Sept 4th and love the car. The sale took 8 hours and the sales Rep and manger were amazing.... sadly that is the end of good service. I was asked to come back 2 days later to add a moonroof and fix a power window that did not work on my brand new 2017 car. As agreed I went back 2 days later to be told they cannot help until financing is finished and rescheduled me another 2 days later. I understand and again come back 2 days later to again be told no work can be done. I have missed work to go to set appointments only to be told no work can be done. I speak to service rep who is helping the best he can... however I'm not getting call backs in the time I'm told by him either. It has now been 24 days and my prior car has not been paid off (which it was promised to be done so) late fees are assessed, my driver window does not work, my moon roof is not installed.... and I call daily with no answers or call backs. I'm a working single mom, who also attends school full time. I do not have the time or patience to be jerked around. I need answers and I need the work done!


Driving Away Happy in Our Sedona!

5
Ashley Van Owner. on 09/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I recently found out we were expecting our third child. Which translates to three carseats come November. We were a one car family, driving only a two door coupe. Needless to say, we knew right away that our growing family would require some spacious seating. My husband and I saved cash towards a down payment for several months, and reached out to Philip Mattice for out vehicle needs. Our criteria: safe, extra seating, used, and cost effective to honor our budget. Philip delivered big time on our wish list. He found us a 2009 Kia Sedona that was in mint condition. The previous owners only used the vehicle when they stayed in Arizona during the winter months! Get this: it only had 55, 184 miles on it! What?!!! We were able to pay for half of the purchase in cash, and financed the rest with a low interest rate. We are so grateful to Philip and the Horne Hyundai staff. They treated us like we were VIP's and showed us the utmost kindness and courtesy. We will definitely refer any friends and family to Philip as he emulates integrity, knowledge, and excellent customer service skills.


Very Satisfied!

5
Bill and Mary on 09/27/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We had a good experience with everyone me met at Horne Hyundai including the General Manager, Todd, the Sales manager Philip, and Alain in finance. We also got help from the salespeople Gary, Neil and Maree. Maree McChee did an especially good job of answering our many questions, explaining the features of the vehicle we purchased, and accompanying us on extended test drives in two different vehicles.


New Car Purchase

5
tis1120 on 09/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I found ourselves in need of upgrading our '07 Hyundai Sonata due to high milelage. We NEEDED a new car, what we didn't have was the time to spend hours a day bouncing from dealership to dealership test driving and haggling, all while dragging our two boys along. We did most of research online. We LOVED our '07 Sonata, we've had NO issues with it which made it easy to stick with the Hyundai family. By accident or luck-we met Jorge Valles from Horne Hyundai to test drive a 2016 Sonata. He was professional, not at all pushy, personable and knowledge about the product. Did I mention his initial offer online came in less than our 'good value' quote from Kelley Blue book online for a new 2016 Hyundai Sonata? This included our 'out the door costs'. Alain Duval was equally easy to work with and just as professional. Jorge Valles made this purchase the most painless and quickest car buying experience ever. If you are even thinking about getting a car. See Jorge, he'll take care of you. We are grateful we were able to work with Jorge and Alain.


Great Experience!

5
Karen Horning on 09/24/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I highly recommend Horne Hyundai! They made the experience of buying a new car a pleasure. I was given the time necessary to make sure I was making an educated decision for myself and children. I absolutely love my new Elantra GT!! My Salesman Amanda was kind and patient with all my questions and the Management was easy to work with. Thank You Horne Hyundai!


Had a great experience with Horne Hyundai.

4.6
heartfelt on 09/24/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have only had 2 good experiences purchasing a car, and both were at Horne Hyundai. I commend the honesty and forthright attitude of Philip Mattice from who I bought 2 vehicles. It was truly refreshing and gave me a new and better insight with car dealers. Sad to say as I have purchased cars for over 50 years.


Test drive not allowed

1.4
Cindy snow on 09/23/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 1.0

I have been into this dealership to purchase my new Hundai, I most resently have been dealing with Amanda. She has always been pleasant, she texted me yesterday to see how I was doing, it brought it to my attention that they have not received my Sonata that the sales manager preferences or me, while looking on line I noticed a new model that looked like a good replacement model G80 a lttle more money but doable. I rang up the dealership and a nice young man answer and told me Amanda was with a customer, I asked him if he had the automobile for me to test drive he said sure come down. When I arrived Amanda was available to assist me, she also sure I was able to test drive this car, let me get the keys, then a sales manager appearedI had met him before had a unhappy look on his face, and did not reinterduce himself,he proceeded to tell me he would not let me drive the G80. Then he went into the tower and came out in a few mnutes. Proceeded to tell me I have taken up too much time and he wold not let me test drive any car. I would like to add I have test driven two cars on one occasion with Amanda. If he feels that's too much time to assist a customer who has an automobile coming in that I want to purchase I find this unprofessional and rude. He also wanted me to agree to an amount, then he said I could test drive the black G80 when h knew I wanted a blue one. Would you buy a dress without ting it on, and not able to return it. I do not know his name although I have requested it from Amanda. I cn add a friend told me not to go there. SHOULD HAVE LISTENED TO HIM! I will purchase my dream car I assure you it will not be at Horne in Apache Junction.


Horne Hyundai is the best

5
emily.hubbard7 on 09/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am always pleased with the service department and would never consider buying/leasing anywhere else. Horne Hyundai in Apache Junction is the best, and totally worth the drive out if you live anywhere in the East Valley.


buying a car experience

5
sbsb2006 on 09/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was a great experience buying a car at the Horne Hyundai, and thanks to Sales Manager, Philip T. Mattice. I'd recommend to all my neighbors.


Purchasing experience

5
Chong H. Merino on 09/18/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

It was a great experience buying a car at the Horne Hyundai, and thanks to Sales Manager, Philip T. Mattice.


customer service

5
Laurie with the cute Elantra on 09/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The service at Horne Hyundai was outstanding ..Thanks for making my day.. You know how customer service used to be. I will be back. Thank you


Mikes review

5
mike71 on 09/16/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to Horne Hyundai to just look,planning on buying in the future, The people were very friendly and willing to go above and beyond ,and it was pretty hot the day we were there,they knew the answers to our questions and showed us any vehicle we had a slight interest in. I have been to a lot of dealerships and Horne rates very high in my book


santa fe lease

4
larryjody on 09/15/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

although we drive less than 8000 miles per year and little or no driving under severe conditions the dealership recommends or did on my previous car schedule my maintenance plan under as severe driving conditions. I think this is a tool to sell service that is not needed. The sales department has told me as long as I follow the required maintenance in manual under normal driving conditions my warranty will be OK.


Making car buying/leasing an amazing experience!

5
donniebrande63 on 09/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Teamwork is wonderful at Horne Hyundai! Everyone goes out of their way to ensure your experiences are smooth and without harassment. No pressure, no problems, everything done and you're on your way! Seamlessly! Thanks again Mary McGhee, Alain Duvall, Michael Saenz, Matt and Albert! I love my new Tucson!


Great great service!!!

5
Cindy Foster on 09/12/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

These guys are great! From the sales manager to the finance manager! I worked with James Santiago via email and then when I got to the showroom I worked with his sales partner Jorge Valles to close a deal. Outstanding support from others there at the facility. I will definitely be back even though their dealership is over an hour away!! They have a very inviting low pressure hometown feel!


Great people to work with

5
Trav275 on 09/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Recently purchased a used Elantra for a commuter car. Have never owned a Hyundai before. Our sales rep Marc showed my wife and I several models that fit our criteria and was very helpful and patient while we made our decision. Would definitely buy from them again!


The most amazing experience

5
Krystle Anthony on 09/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The whole team was incredible and I will be sending everyone I know to get cars from here. Gina was the best and she was very friendly.


The whole team was incredible

5
Krystle on 09/05/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I will send everyone I know to get cars from here. They were helpful and got me the best deal.


no pressure sales

5
mike71 on 09/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have bought a lot of automobles, been to a lot of dealerships, Horne Hyundai rates as one of the top places to buy a car. I know its their job to sell you a car but they go above and beyond to make it a good experience we were helped by Jorge Valles and James Santiago, they were very helpful and very informative even in the desert heat. We bought a Hyundai Elantra and think its just great,If your looking for a Hyundai go there


Great Car Buying Experience

4.7
GNO on 08/31/2016

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We worked with Neil Stevenson on the purchase of our 2014 pre-owned Tucson. After finding out by surprise that our trade-in was worth half what it should have been because of undisclosed damage we were about pushed out of our purchase of this much needed style of vehicle. Neil and his boss worked with us to make it possible for the deal to still work. I am sure the extra time that had to be spent for us did not do wonders for the profit margin on this sale. I usually do everything I can to stay away from car dealerships because of previous bad experiences. Thanks to Neil and the finance manager, I would and will go back to this dealership for a future car purchase. Thanks Neil!!!!


Comfortable experience

5
carguy24 on 08/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jorge was very knowledgeable about the Elantra we purchased. He did not try to sell us, he helped us negoitate a lease that we were comfortable with. He was a pro all the way and made our experience very pleasant.


Please experience.

4.8
rkstrong1295 on 08/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Good learning experience. Salesman was well informed and helpful. He was friendly and not too pushy. It was obvious he wanted to make a sale but was very patient with me and all of my questions.


Great Experience

5
don.j.monaco on 08/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

All around, from beginning to end, this purchasing experience was first rate. James Santiago was thorough, professional and courteous in all respects. I would certainly purchase from them again in the future.


Pleasant sales professionals.

5
Collier123 on 08/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone from the sales to finance was very courteous and professional. They were accommodating and relaxed. A pleasant, no pressure buying experience. I wIll buy from them again in the future.


Great experience

5
athompson2879 on 08/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone was very nice and professional. Took several different cars for a test drive, and they were very patient while I decided ( took me a couple days) which model and features I wanted.


feed back on my experience at this dealership

4.6
veronicafaur on 08/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

James Santiago was very profesional,very polite.James spend time to show me all features that the car has.James stay after his work hours to assist me and make sure that I will understand how to used my car.James also contacted me after few days to make sure all is well .


Great experience!

5
julie7 on 08/08/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very helpful and kind! Did not feel pressured into buying. Worked with us with price and financing. I would recommend friends and family to see Alain.


na

3.8
billiecaz123 on 08/07/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 4.0

Overall the purchase was great only bad thing was finance had problems with their website so we were there for most of the day I enjoy my new vehicle thank you


Horne Hyundai outstanding service

5
brigidomontoya on 07/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Overall good experience, I have recommended Horne Hyundai to my family friends and Co workers. Todd Navarro was the sales manager and he was very helpful and assisted us on finding the best car for value and within our budget.


Great Team of professionals

5
Mar Rodriguez on 07/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great Team of professionals. . Very helpful & patient. I would highly recommend family and friends. Team goes above and beyond to make sure you I'm happy with my purchase. I will definitely consider Horne Hyundai for any future purchases. .


Santa Fe 2017

5
cheller303 on 07/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience and we will return to this location based on the service given. We are now Horne Hyundai customers. The review portion won't progress until I write more but the above sums it up.


Great team!

5
Lawrence LaBruzzo on 07/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to Horne Hyundai to look for a car and was treated very fairly and honestly. Phil Richard, Neil & Allen were the best! Over all it was a great experience. I would highly recommend Horne Hyundai


GREAT PLACE!!!!

5
lterry3 on 07/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I said enough on the prior page... we will and have always recommended Horne Hyundai since we moved here in 2005; we will now also recommend Jorge Valles!


Great experience

5
deb123 on 07/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a great experience at Horne Hyundai, the salesman Greg Pope was very friendly and helpful in the selection of a car. Would come back again!!


Car purchase

4.8
sherry7777 on 07/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

All my purchases have been great. Too bad Hyundai had a bad 7 speed transmission in the 2016 Hyundai Tucson. That car was my favorite but I was tired of sitting for hours waiting for a tow truck when it would no longer go forward.


We are return customers

5
asneed593 on 07/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Third car we have bought from them - Jorge and Alain were very helpful. We will stay with them then next time we look for a car.


Amazing Experience

5
sky.chugg on 07/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The people at Horne Hyundai went above and beyond at all points of the car buying experience. I never felt pressured with my decision and was met with good information Everytime I had a question.


No pressure salesmanship

4.7
SILVER SANTA FE on 07/03/2016

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My salesman was Neil Stevensen and he was assited by Greg Pope. Neil knew what I wanted and what my limits were. He treated me with respect and didn't try to sell me something that I couldnt afford or didn't want. We finally agreed on a price after some negotiation and I left with a very nice 2015 Santa Fe. Alain in finance was a hoot to work with in spite of the reams of paperwork needed. he explained everything to me. Nice job by the gang at Horne Hyundai.


Horne Hyundai Rocks!

5
Elantra Owner on 06/23/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The buying experience was quite pleasant. My salesperson, Maree, was very nice and listened to my needs. Greg, the Sales Manager, was friendly and worked to get me the deal that would work for me and for Horne Hyundai. It was a very good experience overall, and I got a very good car that fits my needs perfectly.


James Santiago and entire staff

5
Endzonie2 on 06/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had the best experience ever buying a vehicle.I actually went into to buy a Tuscon,but left with a Sante Fe Sport! All the incentives and coverage with options offered were too good to pass up.This is a GREAT SUV! James was knowledgeable, and provided information without all the harassment and haggling.He got down to brass tacks and explained everything very thouoghly. Alain Duval was also great! The kindness was shown to me and my grandkids was much appreciated.Thank YOU!!


Great experience

5
arrington062032 on 06/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Easy transaction. This is my second lease with Horne Hyundai. They made it really easy for me to get my new 2017 Elantra. I enjoy the new ride of the Elantra.


A Stress Free Experience

5
terrylee3689 on 06/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Alain is a gem and made selecting a vehicle a stress free experience. Keep this man! He is great. He matched my needs, and ways I drive to the correct vehicle. He never tried to oversell us but matched me to a vehicle that was smaller then we had originally thought about purchasing. The smaller vehicle fit me as I am only 5' tall and my complaint with vehicles is that they are made with someone of "normal" height in mind not someone like me. I love my Tucson!


Very Good Car Experience

5
scharenbroch on 06/15/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a less than good experience at another Hyundai dealer before coming here. What a pleasant surprise - friendly, helpful, knowledgeable staff. We will be back.


Zachary McGill

5
donmc22 on 06/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I thought Zachary McGill went out of his way to make sure I was very satisfied. I also felt that Philip went through all of the negotiation very well and I would highly recommend this dealership


EXCELLENT DEALERSHIP EXPERIENCE

5
tbjnten on 06/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was highly satisfied with the dealership experience. I received an excellent deal on my vehicle purchase I didn't use the dealership financing but the GM, general sales manager and of course the final sales person all contributed to the final sale of the vehicle. Phillip Mattice, general sales manager was very helpful in the negotiation process with no hassle in asking for the extra items that I asked for. He was indeed very patient, friendly and spent a lot of time with me during the sales process. I very much appreciate his kindness and efforts. Thank you Phillip for letting me drive the Tucson (he filled the gas tank) home to check and see if it fits my garage door.


overall review

3.6
star13786 on 06/10/2016

Customer Service: 3.0 Quality Of Work: 3.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 3.0

The final sales person I worked with Jorge Valles was very helpful and on top of things. Things could have gone a lot quicker and without all the time that was wasted. I was also not told that it would take about three weeks for Horne to pay off my trade in. Leasing this car was not my most enjoyable ezperience.


Get some

5
Nickdig20 on 06/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If your looking for a vehicle go to Horne Hyundai, great service, great vehicles, no hassle just quality. No nonsense, very informative. Go see James and he will take care of you


Very pleased

5
benson.me on 06/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We are very happy with our new car and we will (if) we buy another car buy from Horne Hyundai. The sales people are very helpful.


Irving and Cathy VanLew

5
Irving VanLew on 06/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jorge Valles was our salesman for the 2nd time.. We feel that Mr. Valles wants you to be completely satisfied from the very start and and into the future!!!


Great Experience

4.8
Kim Graham on 06/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Great experience we got the car that we went in for. I would recommend them to anyone that is looking for a new or used car from very friendly people.


Horne review

5
ramsey194 on 06/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone was professional and courteous. We are very happy with our car and the service we received. A stress-free buying experience was as important to us as price.


Fast, easy, satisfying car buying expereince

5
DONK on 05/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If you are interested in a Hyundai and want a great car buying experience go here.James Santiago and the rest of the staff are very easy to work with.


Elantra Purchase

5
smeere on 05/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Philip was very accommodating when discussing finances over the phone prior to going in to the dealership. Jorge was very friendly and helpful with all questions. We were at the dealership for a while but only because multiple people needed to meet with the financer before it was our turn to finish paperwork.


James Santiago and team are easy to work with!

5
DONK on 05/31/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was surprised how easy it was to buy a car from. The people know the cars and know the deals and speed you through the process. They go out of the way to please and answer all questions. Super experience.


Finally, a great car buying experience!

5
jakemull on 05/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After several weeks of a very difficult car search with dealearships who consistently lied about inventory and prices, I contacted Horne Hyundai. Alain Duval and Greg Pope were quick to help me over the phone and make sure they had the vehicle I was calling about, and more importantly, Greg and I were able to discuss the price of the vehicle quickly and come to an agreement. After being let down by several dealerships, I still wasn't very certain, but Greg made me feel comfortable enough to risk driving nearly 1 hour to see the vehicle. The vehicle was there, and was exactly what I anticipated. Alain, Greg, and Karl made the buying process fast, and painless. Karl did a great job offering me some purchase options such as warranties, but didn't mistreat me when I emphatically denied them. Alain and Greg both went above and beyond and I left with a vehicle purchase of which I am very content.


Jorge Valles & Horne Hyundai

5
Fkozick on 05/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

George did a great job! He showed me how to use everything & set things up for me.He did the same for my "ROOMIE" when he bought his Sante Fe.Every one at the dealership was a big help.


Great

5
pwatson263 on 05/26/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Fantastic, I love my vehicle! !! I am throughly satisfied. My sister & i are spreading the word about the purchase of the car at your dealership...Thank you!


Finally, a great car buying experience!

5
Alain Duval, Greg Pope, Karl on 05/26/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

After several weeks of a very difficult car search with dealearships who consistently lied about inventory and prices, I contacted Horne Hyundai. Alain Duval and Greg Pope were quick to help me over the phone and make sure they had the vehicle I was calling about, and more importantly, Greg and I were able to discuss the price of the vehicle quickly and come to an agreement. After being let down by several dealerships, I still wasn't very certain, but Greg made me feel comfortable enough to risk driving nearly 1 hour to see the vehicle. The vehicle was there, and was exactly what I anticipated. Alain, Grep, and Karl made the buying process fast, and painless. Karl did a great job offering me some purchase options such as warranties, but didn't mistreat me when I emphatically denied them. Alain and Greg both went above and beyond and I left with a vehicle purchase of which I am very content.


They treated us with respect and are honest.

5
fred123 on 05/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Diego was our sales person and was not pushy but gently guided us to make a good selection for a used car for my Granddaughter. After taking delivery there was a couple of problems with the car but they had us bring it back and it was promptly repaired with no hassle.


Great dealership without all the crazy selling tactics

5
ShastaLynne1 on 05/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I visited Horne Hyundai while looking for a new SUV. We were interested in a new or slightly used Tucson. The dealership is on the smaller size, but they still have a lot of great options. Our sales person, Neil, was very informed and patient. He allowed us to test drive three SUVs and look at many options including ones not currently on the lot. In the end, we purchased a 2015 Tucson SE Limited. It was a great deal and we did negotiate, but it was handled well on both ends. There were no ridiculous sales techniques that we saw at other dealerships. Neil and Phil, the sales manager, were straight forward and accommodating. We were given a lot of options for payment and in the end picked the best one that worked for us. They even stayed a few extra hours for us to complete the deal. We love our new car and we were happy for a good experience at Horne Hyundai.


Great Service No Pressure

4.6
triciagayle_4 on 05/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Very good treatment and they did there job good I have explained every thing with the questions above and so no further statements I have to offer


Requested review

4.2
debbietinsley5 on 05/12/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

Jorge was great. He tried to work with the deal the bank had given me. The sales manager was the one I felt was just "selling" me and would not match the banks deal. I was under the impression the bank had negotiated a deal with you to bring in customers. But you did not match the banks deal. ?????


Great buying experience

5
Ranger-Chuck on 05/10/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We learned of Horne Hundai while searching for an inexpensive second used car for in town errands. The staff ot Horne were very helpful; we found a great buy; and we could not be more pleased with the process. We want to commend Neil for sales info, and managers Phil and Greg for their helpful, friendly, and honest way we put together a purchase -- best car purchase experience ever.


Purchase Review

4.2
emailreneenj on 05/08/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

At first my experience was not good. But then I talked to Greg. My rating is based on my experience with him. He was very helpful, accommodating, friendly and responsive.


My review of Horne Hyudai

5
jap2005 on 05/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am a return purchaser of a Hyundai. My first, a Santa Fe, I purchased 12 years ago and did have services on it performed at Horne Hyundai. Because of my experience with my Santa Fe (which I "gifted" to my youngest daughter) I knew my next vehicle would be another Hyundai. The Tucson meets my needs and is as comfortable as the Santa Fe was. I expect to drive this one for 12 years or more!!! The staff at Horne Hyundai far exceeded my expectations of the "care" they afforded me. I appreciated their time well spent with me and the extent to detail explaining my new purchase.


Leasing a new car

5
kmpetersen0 on 05/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was a very enjoyable experience just like the first time I came to Horne Hyundai. Diego was very good at selling me just the car I wanted.


Excellent Experience

5
Bandit27 on 05/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I owned a 2011 Elantra Limited which we purchased in Salem , Oregon. It was the first Elantra with the new body style that arrived in Oregon. After a few months we moved to Apache Junction, Az and Horne Hyundai become the dealer who serviced the Elantra. Because of the Hyundai Sales Promotion we purchased a 2016 Sonata Sport, trading int eh 2011 Elantra. After seeing the promotion on the internet, I called Horne Hyundai and talked first to Philip Mattice who explained to me the different models of the Sonata which was available. He then E-mailed more information which was very important to me. My wife and I arrived Sunday morning and was met by Jorge Valles who directed us to Philip. Philip and Jorge made sure we were comfortable then brought up the car we had seen on the Horne web site. I have always been impressed with the Hyundai Automobiles because the Elantra we were trading in had never, ever had any mechanical problems, only oil changes at 2,500 miles. I always made sure the Warranty Service record of the car was maintained. Horne Hyundai had all the service records of our Elantra so there was no questions about the condition it was in. The purchase with our trade in was simple. We got the trade in price that was fair and with the discounts that Hyundai advertised we were able to buy the new Sonata Sport at a Excellent price. So, Why do I recommend Horne Hyundai of Apache Junction? Philip Mattice, Jorge Valles was the reason. We had other Hyundai dealerships to choose from in the Phoenix area but these people made the transaction simple with no stress. We are part of the Hyundai family; Thank you.


New car purchase

5
Laser127 on 05/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a wonderful experience purchasing our new Hyundai Tucson from Alain. He was very knowledgeable and helpful. He took the time to explain all the features of our new car. They didn't have the car we desired and he took the time to located at another dealership.


We were very impressed with the service we received.

5
aprilharryh on 04/30/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our only car basically died on Thursday so we were in desperate need of a car before the end of this weekend but had a very limited budget. The people at Horne were great and got us into a 2012 Hyundai Sonata for a smoking deal. Greg Pope found the car & he & my husband were in contact via text messaging before we decided to go down this morning. The main person we talked to was James Santiago. He was AWESOME! Made us both feel welcome & made a normally uncomfortable situation easy. He was just the best! Karl in the financial dept was also great! We would definitely recommend Horne to other people based on our experience today.


Amazing Experience

5
bwoulard on 04/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We just purchased a 2016 Hyundai Genesis and are in LOVE! The car is amazing and the staff that assisted us went above and beyond. Alain was our main point of contact and he assisted us from beginning to end to ensure we received the best deal on our trade-in, the maximum rebates, and got our payment exactly where we needed it to be. Everyone who works at this location is friendly, outgoing, and accommodating. It was a smooth and pleasant experience purchasing our car at Horne. I would highly recommend xxxxx Hyundai and I am looking forward to additional transactions with them in the future.


Loves her new car!!

5
Diane Cardwell on 04/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am a happy owner of a 2012 Hyundai Elantra that I purchased at Horne Hyundai a little over a year ago. The experience was great and I trust their service department, so when my daughter wanted a car, I took her there. She drove her brand new 2016 Accent home and hasn't stopped smiling! (Except for on the ride home, when a bird dropped stuff on her car!) Everyone there is friendly, helpful & full of knowledge. I will definitely recommend the Horne Team! Thanks guys!!Dee Cardwell


Very pleasant service experience

5
Jim2017 on 04/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have been dealing with Horne Hyundai for 4 years now, we just purchased another Santa Fe, 2017 and Horne has been great to work with.


good

4.8
sparksron on 04/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I like the dealership. Always have. Just shouldn't take all day to buy a veh. Time wise it just has to be cut down some where


Awesome ppl

4.8
cszewczyk21 on 04/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Amazing and wonderful people would tell friends and family about ther great service love my new car and every thing about it thank you so much


Great service, very knowledgeable

5
happydude on 04/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our salesperson, Richard Anderson, answered all our questions and gave us additional facts. The sales mgr., Phil, saw to it that we got a great deal; and Carl, their finance person, put together a great package for us. The fact that they all had great personalities didn't hurt either!


Very cordial and helpful

4.7
The Roses on 04/12/2016

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Gave us a great deal. Mr. Duval was very personalble and professional. Everyone we came in contact was helpful and made sure we were taken care of.


Excellent experience

5
pwc4320 on 04/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent dealership and excellent Hyundai Sonata. I would recommend this dealership and this vehicle to anyone. The process was straightforward and easy. I look forward to future purchases from Horne Hyundai.


Great dealership

5
shortnsweetnaz on 04/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great Service, very friendly. This may be my dealer for life. I would recommend this dealer to all my family and friends. They are always professional and explain everything in a way that even I can understand it.


Service was Outstanding!

5
Gioskyy on 04/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My search began at 8am. Going to 3 other Dealer I decided to take the drive to Horne Hyundai which is about 35 min. I must say I received great help on buying our 2nd Car. The staff James and Greg Customers service was great. They did everything on a high personal level. Definitely will return and recommend to family and friend. Thank you both.


friendly, professional, straightforward, easy

5
mary5510 on 03/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

friendly, professional, straightforward, easy. They made my purchase easy, and I feel confident I will continue to use the dealership for all my new car needs.


100% satisfied

5
ghart on 03/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am 100% satisfied with the sales staff and financing. They were all very personable. They made sure that I was satisfied and understood every aspect of the purchase. Thank you guys.


Very Friendly and Pleasant

5
George Pitzer on 03/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the second car that I have purchased from Horne Hyundai and was so pleased that I came back to them again. The Sales staff was as wonderful as could be and I left completely satisfied that I have made the right decision. They are really bending over backwards to make sure that each customer is completely satisfied and confident with our purchases. All the staff was really good, especially my sales rep. James Santiago. They have included a pretty impressive maintenance plan as well. I could not be any happier. Thanks to Horne Hyundai for making my car buying such a great experience. George Pitzer


New Car

5
tstamm10 on 03/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very satisfied everything was taken care of very orderly and everybody was very professional and I would recommed your dealership to any of my friends


terrible

1.6
unsatisfied customer on 03/14/2016

Customer Service: 1.0 Quality Of Work: 2.0 Friendliness: 2.0 Pricing: 2.0 Overall Experience: 1.0

I had only been once before for an oil change and the service was ok. Also I was with my husband. The second time I went I was by myself and needed an oil change had no appt but the place was basically empty, I waited almost 2 hrs for the oil change and other things to be topped off plus a check on my engine area where wires connect to the fan that help cool it off. After my two hr wait I got the news with a print out paper explaining the costs to replace a wire that was completely burnt and would cost more than 3,000+ the 1,000labor fees. the man helping me seemed to pretend to care but wasnt really sympathetic after his only explanation for it was 'bad luck' it's only a 6yr ild ok car very well kept. AND when I was ready to pay for just my oil change one wiper blade replacement and a tire rotation(which he mentioned to me was included) another helpful employee quickly and kindly took of the cost I was unaware of and the original man helping kinda shook his head and walked away with a snotty remark. And the complimentary car was Is NOT worth it unless you tell them to dry your car well otherwise oh get left with water marks all over!BTW I took it to my father in law the next day and all he did was clean up the erotion over the wire IT WASN'T BURNT AT ALL!!!


New Elantra

5
melindav75 on 03/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a good experience. Ben was great. He was extremely attentive and he was very kind. Karl the business manager was great to talk to and explained everything in detail. I am very happy with my purchase.


I can always rely on Horne Hyundai

5
xavierortiz3 on 03/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been to both Horne Hyundai and Horne Ford multiple times for either myself or with family and can definitely say I feel welcome and feel that I'm getting the best deal possible. Each time our family has purchased a vehicle, the experience couldn't have been better. I always recommend Horne to all looking for a new vehicle.


Hyundai

5
dawnschurr on 03/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience other than waiting too long for financing/signing. Alain was great, my girls really liked him and he spent a lot of time teaching them how to operate the car.


great place to buy!

5
herbito1 on 03/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

my husband and i had a great experience in purchasing our elantra. James was a pleasure to work with and it did not take much to make a deal...nor alot of time...herb & tomi


Not a bad deal

3.8
OSHI on 02/10/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 4.0

We have been thinking of trading our Jeep in for a Veloster and were greeted immediately upon arrival at the dealership. We had the chance to test drive two of the vehicles that we were interested in and were promptly offered a "deal" for the trade. After that the closing process took much longer than we wished but at the end everything was closed and done and we were able to drive our new car home. thanks for a good service.


friendly, knowledgeable

5
HappyWithHyundai on 02/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We told them what we wanted and they delivered. They were all friendly and helpful. We have been using their service department for several years and got to know them. When it came time to trade in our old car there was just no place we wanted to go.


Good experience

5
HANNASTS on 02/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They have a very helpful staff. Answered all questions in a timely manner and definitely made what could have been a difficult process a breeze.


Excellent experience

4.8
SeanT on 02/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I brought my car in solely for a repair under warranty. Everyone, and I mean everyone, was especially cordial and attentive in the service department. They informed me of a few other services which needed attention, with absolutely no pressure, even though I opted to wait until a later date to schedule them. They were prompt and thorough & I will definitely be back! They even washed my car.


Nice Job

5
JAMESBARTON2 on 01/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The dealership did a nice job of processing my USAA pre-arranged purchase. The coffee and donuts were also nice. No one was pushy or overly aggressive.


Great Dealer

5
JORDAN.RIVERA65 on 01/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I showed up to HORNE HYUNDAI and was immediately greeted by MR.Duval. He helped me go over options that would best fit my budget. Mr. Duval helped me every step of the way to purchasing my new Hyundai sonata as this was my second time buying a car. With him giving me every discount i qualified for I left with the best deal around. I am truly glad that I went to HORNE HYUNDAI and worked with ALAIN DUVAL.


Minimum pressure means satisfactory results

4.8
Fatbob on 01/26/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We drove a couple of cars. We liked them both. They were both great quality used cars. We haggled over price a little bit and then signed some papers. I paid a little more than I had hoped, they sold me the car for a little less than they had hoped. I think everyone was happy with the outcome.


No pressure. No BS. Pleasant and honest sales people.

5
MARKTBOOTH on 01/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Although I spent more time at the dealership then I wanted to, my experience was very pleasant do to my sales person. My salesperson Neil, was always polite, friendly, trustworthy and he never made me feel pressured to buy. Rick Ashe was not my sales person, but he is very experienced with the different features, benefits and options on the Hyundai's and he went above and beyond to answer my questions. I highly recommend both Neil and Rick if you are looking to buy a Hyundai. Because of my experience with them, I will be back, and will definitely refer my friends, family and others to Horne Hyundai.


Best of the Best

5
tkoman37 on 01/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am a first time buyer, and I was treated with great care. Royal treatment. I worked with Alain Duval, Greg, and Karl the finance manager.


First new car purchase

5
CHRIS.WEHRSTEIN on 01/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Friendly and helpful employees made the whole experience easy and much less intimidating. This was the first time I had ever shopped for a new car, and they were able to find me a nicer car than I was expecting without going outside of my budget.


Outstanding from the start.!!!

5
Bob Y. on 01/10/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Contacted salesman via the internet with the car that I wanted to see and when we arrived at the dealership it was ready for us to test drive. All my questions regarding the car were quickly and honestly answered. When we decided to proceed with the purchase, that too went smoothly and we felt no pressure to make any decision that we didn't want to make. The paperwork process was mostly waiting for someone else to put in the figures and for us to eventually sign. This was a few hour process but we were kept busy learning about the car and all it's features as well as the service department and all the dealership has to offer. The entire experience was outstanding from start to finish. I wouldn't hesitate to recommend this dealership to anyone. The salesman, James Santiago who was with us from start to finish deserves special recognition for his dedication to his job, professionalism, knowledge and willing attitude. He made the whole experience more that positive for us. Thanks James.


Easy and staff very helpful

5
DONNAE0 on 01/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone was very nice and made this a good experience. Thank you Neil. I just stopped in to see the new cars and ended up driving out with my new 2016.


We love Horne Hyundai

5
APLAWES on 01/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a great experience on the purchase of our new car. Everyone that we talked to was very helpful and answered any questions that we had. We love Horne Hyundai!


New car

4.7
Alison Farnsworth on 01/05/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Always have a good experience with this dealership. Just purchased my second car with Rick Ashe.


Good Price/ Great Value

5
deanc2s on 01/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I received friendly sales people along with professional service. Looking forward to my first service to check out how the service compares to other dealers Thank you


Great Dealership

5
GTPCONROLLINS on 12/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

One of the few times a actually enjoyed buying a car! The staff were very professional and a joy to interact with. I would recommend Horne Hyundai to any of my friends looking to buy a car.


Affordable Pricing and Great Customer Service

5
DANIELBLUMENFELD on 12/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The pricing at this delear was about $1,000 to $2,000 dollars than some of the other dealers in the east valley. You should work with Alain Duval. He is not pushy and a great salesperson. He is also friendly and shows me all the features of the car.


All good.

5
JGILLAM5090 on 12/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a very pleasant car buying experience. I would definitely recommend this particular place to anyone else who wants to buy a Hyundai. word


my buy

4.7
JWALDERTON on 12/17/2015

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

good deal nice guys,had fun ,my demo ride sold me combind with the waranty,roadside assitance. i also love the color and trim package for the price.


Very accomidating.

4.7
JonesQC on 12/13/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

The sales person went out of his way to find the vehicle that we were looking for, and he was paying attention to things that I said. I was really shocked to get more vehicle for the money in my opinion.


Sales rep

4.6
DAVEEASON on 12/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Excellent Sales Rep (Ben Schnidgall). Very professional, not at all pushy, answered all of our questions or got us an answer and someone I felt we could trust !!


Excellence 100%

5
Bernidine Moss-Cabral on 12/06/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I am very satisfied with my experience 12/5/2015. I am very satisfied with everything, even though I was lost for some time....LOL!


wonderful

5
LINDAAEMMER70 on 11/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

go to Horne Hyundai and ask for Rod Hawbaker Saleman . He will ask you what kind of car you are looking for. And he will find one for you.


GOOD SALESPERSON

3.8
WHISSIR2634 on 11/07/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 4.0

Ben was a very nice and courteous salesman-no high pressure from him to purchase car. The manager Craig and the finance manager were also very courteous and informative.


Great experience

5
tomd on 11/01/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

James Santiago made the process easy and painless. After working out a deal over the phone we were in and out in a few hours. No high pressure sales pitch, no games, just the price we agreed upon previously. I wasn't looking forward to the process of buying a new car but was pleasantly surprised at how it turned out.


Easy buying experience

5
tomd on 11/01/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

James Santiago made the process easy and painless. After working out a deal over the phone we were in and out in a few hours. No high pressure sales pitch, no games, just the price we agreed upon previously. I wasn't looking forward to the process of buying a new car but was pleasantly surprised at how it turned out.


Amazing!!!

5
LSMITH9716 on 10/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very friendly and not over powering. Rod was our salesperson and was very good at making you feel comfortable though the whole process, I would recommend him to anyone wanting to purchase a vehicle.


seat ripping

2
lsnyder on 10/23/2015

Customer Service: 1.0 Quality Of Work: 2.0 Friendliness: 2.0 Pricing: 4.0 Overall Experience: 1.0

Bought brand new 2015 veloster had it less then 6months being told the seats tearing at a seam area is normal wear and tear. Had a poor purchase and delivery experience with a manager just hanging up on me when he was in the wrong not me. At first I was thinking it just this location but now with the company not backing my seats makes me think I'll never purchase another hynduai. The car ot self is a great little car just the seat material is either cheap r i have a defect...but regardless they dont care....also was told id hear back with in 2 days never did i had to call them myself to get answer after 9 days...Never had this problem ever in my past and I've owned several new cars.


Took great care of me!

5
ArizonaRobin on 10/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am a USAA customer and was referred to Horne Hyundai through USAA, even though I live in Tucson. I worked with James Santiago. One thing I noticed right away was how open he was about pricing and how honest he was. I am good with numbers and I like to see that the salesperson not only knows his stuff but is truthful with me as the customer. James got an A+ for both of those. James also helped me find the car I was looking for without trying to upsell me and without trying to convince me to buy something else. I appreciated that. As a Realtor, I believe in not "selling" to people but rather helping them find what it is they are looking for. It was nice to see that Horne Hyundai has the same philosophy. James was extremely communicative and even drove the car down to Tucson for me. I know they don't usually do that, but going the extra mile (or miles in this case) sealed the deal for me and left a very positive impression in my mind about the whole transaction. Because I had such a positive experience, I will go back to see James in the future when I am in the market for another vehicle. It is nice to know there is someone out there selling cars in a trustworthy and fair manner. To me, it is worth the drive to deal with people who I know will treat me well.


Honest, Fair, Excellent Customer Service

5
RobinS on 10/12/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I am a USAA customer and was referred to Horne Hyundai through USAA, even though I live in Tucson. I worked with James Santiago. One thing I noticed right away was how open he was about pricing and how honest he was. I am good with numbers and I like to see that the salesperson not only knows his stuff but is truthful with me as the customer. James got an A+ for both of those. James also helped me find the car I was looking for without trying to upsell me and without trying to convince me to buy something else. I appreciated that. As a Realtor, I believe in not "selling" to people but rather helping them find what it is they are looking for. It was nice to see that Horne Hyundai has the same philosophy. James was extremely communicative and even drove the car down to Tucson for me. I know they don't usually do that, but going the extra mile (or miles in this case) sealed the deal for me and left a very positive impression in my mind about the whole transaction. Because I had such a positive experience, I will go back to see James in the future when I am in the market for another vehicle. It is nice to know there is someone out there selling cars in a trustworthy and fair manner. To me, it is worth the drive to deal with people who I know will treat me well.


got the car

5
CSMWETRAIN on 10/11/2015

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Experience was excellent. Nice selection of inventory. Treated very well. Everyone involved worked well with us to get the deal done the way we wanted.


I love my new Accent

5
RUTHMOYERS22 on 09/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ben was very helpful and answered all my questions. He took extra time and effort to make sure I received all the discounts I was entitled to.


Purchased 2015 Accent

4.8
BAKERDEB707 on 09/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Pleasure working with Rod - I always dread the process of purchasing a new vehicle. Rod made it a positive and easy experience! Will return in the future to purchase a vehicle and will recommend Horne to family and friends.


Wonderful

5
PACKRAT5250 on 09/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Awesome everyone was friendly and kind. I was treated with respect, offered water, and got the car I wanted. This is my third new Hyundai Accent. No other car was pushed on me, the car I chose is the one I drove away in.


elantra

5
tminson on 08/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went in on 8/21, close to closing mind you, and was treated wonderfully. Got the car at the price budget we wanted, Hal and Carl are great, and treated my husband and I well and never made us feel bad for coming so close to closing (and closed on the car well after).


a helping hand in deciding the right car

5
ESCRABBLEDE66 on 08/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I emailed Horne Hyundai and drove there after breakfast. This dealer is the best in Phoenix, don't bother with the other guys, they suck. Horne is honest and really try to get you in the right car for you. They don't sell you a car, they find the car that is best for you.and no pressure!


Untrustworthy- Sketchy

1
coffeyhouse on 08/21/2015

Customer Service: 1.0 Friendliness: 1.0 Overall Experience: 1.0

Found a car on truecar.com and submitted my information to be contacted regarding it. After not hearing from them a day, I emailed the salesman listed on TrueCar in regards to its availability. He had not gotten back to me by the end of my work day so I gave the dealership a call and was told they were "hacked" and that it was not a valid sale. How convenient a hacker tapped into TrueCar and made a single post at a phoenix suburb dealership. What a random hacker. The next day at work, the salesman I had previously emailed replied only saying "where is this published?" and NOTHING else, not even a professional signature. I responded and heard nothing. Why would I trust a dealership that has mysterious single posted "hackers"... or hackers at all!... and such poor customer service in communication?


Great experience !

5
Patty and Jeff on 08/19/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We have bought several cars from Horne Hyundai and we were pleased again. James in the Internet department and Karl in finance were both awesome to work with . Took time to listen , yet kept the process moving. Another successful experience and we thank you!


Hal Macit was the best sales representative EVER.

5
TOMGIRL0923 on 08/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The whole experience was the most pleasant ever. I don't like buying cars any more than I enjoy going to the dentist. This is the third vehicle I purchased from this location....and Hal was the most influential in helping me with buying a car that suited my lifestyle and budget and addressed any concerns I expressed. I was in and out in an acceptable amount of time and was called back with a lower interest rate and payment. My satisfaction is over the moon. Thank you.


Great experience

5
moman8up on 08/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After emailing Horne Hyundai concerning the new Sonata I told them I would be there after I had breakfast. I went in and was pleasantly greeted the salesman I had email James was taking care of another customer. The other sales person took me on a test drive and showed me a bit about the vehicles I told him I wanted the next level up. By then James had finished and approached me we test drove a Sonata Sport. We went inside to crunch some numbers and James came back with an outstanding deal much better than I had ever thought. I asked if he had the vehicle in a specific color and I test drove that vehicle, went back in and said Now do a bit better for me, and he did.The result, I got a great car and a terrific price and I highly recommend that you just go straight there.


Great customer service!

4.8
Ralph on 08/07/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

James Santiago was awesome he answered all my questions and made my car buying experience worth every single penny. I would recommend coming to this dealer because they are very outgoing and satisfied all my needs of buying my new car.


Super deal at a sparkling facility....

5
DRS & CLS on 08/06/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife and I did extensive research on the type of vehicle we were shopping for (Crossover SUV). We are both seasoned Internet users and using it was indispensable in narrowing down our search. It is how we got involved with Horne KIA and Mike Freeland (one of their Internet managers). Without having to meet face-to-face we were able to nail down the model, options and upgrades we wanted on our Sorento EX and obtain an OTD (out the door) cost number to compare to other dealerships. This has been one of the easiest car buying experiences weve ever had largely because of Mikes professionalism and honesty. Strongly recommend anyone looking for an automobile (new or used) to link up with Horne Kias Internet team (especially Mike Feeland).


Wonderful Dealership and staff

5
Shirley & Luciano on 08/03/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Could not ask for a better dealership. Sales personal make purchasing (leasing) a car non stressful.


Best Dealer in Town

5
Morris F. on 08/01/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I have been looking for a new car for a few months. Like you, I wanted the best deal I could get without being worked over by a dealer. Well, I found Horne Hyundai was the right dealer for me, and for you. I emailed first asking about the price of a new Sonata and James responded with some pricing. I had breakfast and visited the dealership, I test drove 3 Sonata's and then we crunched some numbers. First of all James was not trying to sell me a car, instead he assisted me in selecting the RIGHT car for me. Everything he did was transparent, step by step. There was no running back and forth to a manager. They gave me more for my trade, and handled my requests without objections. The result was a new car for me that is beautiful and no buyers remorse. Please, listen to me, give Horne Hyundai a chance. Like me, you will be surprised, in a good way!


Outstanding dealership!

4.8
SCENTLDY on 07/28/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

In over 40 years of purchasing vehicles, this was by far my best experience. No high pressure, normal give and take, willingness to spend time with me and let me explore several options - it could not have been better. Ben, our salesman, took time with me, answered questions, let me test-drive several vehicles, without a bit of pressure or impatience. When I called the next day and said I wanted the Sonata I'd driven, he told me what to submit in advance to make our deal efficient. Craig, the sales manager, was friendly and un-rushed, as well. At no time did anyone speak down to us. When the deal was complete, we were introduced to the service manager, and the general manager even stopped by to introduce himself. Everyone was friendly and helpful. This may sound silly, but this is the first time in my life that I didn't leave a dealership with a headache. I cannot say enough good things about this dealership and the people I met there.


It was a very good buying experience

5
EB107KF on 07/26/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

OUR salesman Rick Ashe was very knowledgeable and allowed us to get down to the deal we were looking for quickly. The staff was friendly and took us through the buying experience quickly.


Horne Hyundai

5
Kellie on 07/21/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Awesome service! Turned a stressfull buying situation into a pleasant encounter!


i will not recommend

1
judychitt on 07/08/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

just the fact that there has been no response, lets me know there is no integrity whatsoever at Horne . i have registered a complaint with the BBB. i am so angry!this loan was suppose to go through Bank of America, at 2.99 interest. I sat in your office- James- and pulled up the B of A website and got the pre-approval. There was no mention that Horne Hyundai did not have an association with B of A. It was told to me at the time of signing that this was a starting point- 3.49 and they would get hold of B of A on Monday and confirm the pre approval and complete the paperwork.and it's not the fact that it is a matter of a few dollars difference per month. it is the fact that Craig lied to my face when i asked him directly when i brought the spare key for my Buick Encore the following Wednesday. i specifically asked him if Carl got the 2.99 through B of A for me and he emphatically said yes.you have lost one good customer and many more that i can advise, not to go to Horne.


Great Car Buying Expaerience!

5
CAHILL_DOREEN on 07/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the best car buying I have ever experienced. No pressure... honest answers... I was most impressed that each person I spoke with, without being prompted, told me how much they enjoyed working at this dealership and enjoyed their collegues. This is definitly reflected in the customer service.


Amazing dealership!!!!!

5
Michael on 06/26/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently went into Horne Kia to fix my 2011 sorento. My car was no longer under warranty so I decided to talk to them about getting a new Kia so i can get back under warranty. I spoke with Mike Freeland on the internet crew. When I arrived at the dealership I was greeted by Michael and Barbara who would eventually be my sales agent. My wife and I had our two children with us. Our daughter who is almost 5, and our son who is only 18 months. They brought us in, turned on cartoons for our kiddos while I went on my test drive. When I came back, Mike had brought Pizza for my kiddos to eat since it was dinner time. He then proceeded to put on the disney channel on one of the main tv's so my kiddos could be entertained while eating. I have never experienced such amazing service while buying a car. These guys truly put the customers first and I will go back to them for service, or even to purchase another car.


Third Soul

5
Rob W. on 06/20/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Just wish they could have taken more time to really clean the new car before I took delivery. Windows were a bit dirty...but all and all it was a GREAT experience.


Very enjoyable!

5
desertrose on 06/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I had been shopping for a new car for about a month, we dealt with high pressure sales people and dealerships that didn't seem to care about us at all. A friend recommended Horne Hyundai to us so we decided to check it out. Ben introduced himself as soon as we got out of our car, he was very fun to deal with, knowledgeable about the Hyundais and was very honest with us. The finance manager Karl was also very honest and took time to answer all our questions. We love our new Sonata and will recommend everyone we know to Ben and Horne Hyundai.


Great Experience

5
D & D on 05/19/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The previous day we had been to a different dealer and it was everything you hope to avoid. We almost didn't stop in to Horne because of the previous days experience. So glad we did. Barbra and the rest of the staff were great. Even on the points we couldn't agree on they explained their side and I felt great about the deal we got. One more thing, the restrooms were spotless.


buying process

4.8
annettey on 05/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

James at Horne Hyundai was very friendly. He answered all of my questions. He was professional and very knowledgeable of all of the ends and outs of the sonata even with all of the high tech like Bluetooth, xm radio & setting that I can now customize for myself.


Amazing Mother's Day thanks to Horne Hyundai

5
Kim Uma on 05/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

James I dealt with on the phone yesterday and he got me prepared to come in with all of the necessary documents to have a smooth experience. He was going to be off today so he told me Hal would be taking care of me. What a pleasant, positive person and such a joy to work with and chat with during the process which we all know is a long one. Once Karl, the Sales Manager, was ready for me I found out we went to the same college for part of the same years so it was great to chat with him about our alma mater while I was signing on the dotted line numerous times as is customary with financing a vehicle.I had an excellent Mother's Day with these two gentlemen, my daughter and my best friend going through this process. I am thrilled I chose to go to this dealership and if need be in the future will go to them again.


Amazing Mother's Day thanks to Horner Hyundai

5
Kim Uma on 05/11/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

James I dealt with on the phone yesterday and he got me prepared to come in with all of the necessary documents to have a smooth experience. He was going to be off today so he told me Hal would be taking care of me. What a pleasant, positive person and such a joy to work with and chat with during the process which we all know is a long one. Once Karl, the Sales Manager, was ready for me I found out we went to the same college for part of the same years so it was great to chat with him about our alma mater while I was signing on the dotted line numerous times as is customary with financing a vehicle. I had an excellent Mother's Day with these two gentlemen, my daughter and my best friend going through this process. I am thrilled I chose to go to this dealership and if need be in the future will go to them again.


GREAT EXPERIENCE - No Ugly thoughts after the sale

5
Barb on 05/06/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Went there on a whim. Looking for a totally inexpensive Kia for my daughter. Probably the smoothest transaction in my lifetime. Ask for Barbara Bloss. Great help, no pressure.


amazing experience

5
cloak365 on 05/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Hal at Horne hyundai was a excellent sales person. He made the car buying process fun and not stressful at all. He was also very knowledgeable about the cars that he sells and makes sure he answers whatever questions you may have. I highly recommend going to Horne hyundai.


AWESOME Experience!

5
MesaAZ on 04/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Go see Hal Macit at Horne Hyundai! He was friendly, professional and knowledgeable. I was on the market for a new car. Horne Hyundai was my first of what was suppose to be three stops to check out new cars. Hal wasn't pushy at any point in the process and was very friendly, which made the entire buying experience excellent. Hal made the entire process so easy that I never made it to the other two dealers. Not a practice I would recommend to others but because Hal and his leadership team where so honest and friendly, I felt very comfortable buying my car from them. PS I decided on the Sonata! I love my car!


An excellent organization.

5
Jackie Bowman on 04/11/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

A very good buying experience. I will refer you. All employees customer oriented.


Fool we Twice (Thrice?)

1.8
dtellsAZ on 03/30/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 4.0 Pricing: 2.0 Overall Experience: 1.0

I have tried too often to make Horne Hyundai my dealership. Here are the options: (a) they hire only ignorant, incompetent folks, (b) they train their people to lie to maximize revenue even if it means losing customers when they get caught.They gladly set appointments for service work but are surprised if you show up (dont know your name, dont know why youre there, dont have the part they promised theyd have, ridicule you for not giving them time to order in the part). When they finally get the part, as an appeasement they FedEx it to your home . . . . and its a must be installed by a dealer part. They tell you a part you already possess cannot be used simply to force to buy new (when the part you already have is new and is the same they want to sell you). They offer to wash your car as a courtesy, only to return it dirtier than when you drop it off.


performance of dealership.

5
Walt Miner on 03/11/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I would be hard pressed to find a dealer who cares about the customer more than this dealership. Sales person was great, no pressure. Finance manager is a joy to do business with.


Awesome Sales Represenative.

5
Horne Hyundai on 03/05/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

James was very informative, helpful and trustworthy. He made my buying a new car an awesome experience.


Awsome buying experience

5
kns on 02/25/2015

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We just wanted to thank BenSchmidgall,Craig Darrow,and Joe Donfrillo for the excellent job they did for us today. These guys worked tirelessly to find just the right car for my husband and I (good price,great mileage) . Being on a fixed income this was no easy job and they did it effortlessly ,all the while being friendly and never pressuring us. Will be sending everyone their way. Once again thanks guys.


Great Car, Great Dealership

5
KathyW on 02/17/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The whole process at Horne KIA with Barbara Boss was pleasant and not what I expected from my past buying experience. In less than two and half hours, I was out the door with a new car. The trade in and the financing went quickly. Barbara was the best sales person I have ever worked with. I rate her at 10+.


Honored their posted pricem

4.7
mudbone on 02/12/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I was looking for a used vehicle for my daughter who did not have a lot of money. While browsing used car sites, I came across an almost to good to be true price on a 2007 Hyundai Tucson at Horne Hyundai in A.J. We went out to see the car early in the morning to verify its existence. The car was very clean, representative of the miles that were showing on the odometer. After the test drive, the conversation about price began. It seemed that the car had been advertised at the wrong price on several websites. To their credit, there was no effort by the dealership to raise the price of the car. Our salesperson, Rick, made it clear that the price posted would be honored. My daughter is very happy with the car even though she had to learn how to drive a manual transmission.


Honored their posted price

5
mudbone on 02/11/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was looking for a used vehicle for my daughter who did not have a lot of money. While browsing used car sites, I came across an almost to good to be true price on a 2007 Hyundai Tucson at Horne Hyundai in A.J. We went out to see the car early in the morning to verify its existence. The car was very clean, representative of the miles that were showing on the odometer. After the test drive, the conversation about price began. It seemed that the car had been advertised at the wrong price on several websites. To their credit, there was no effort by the dealership to raise the price of the car. Our salesperson, Rick, made it clear that the price posted would be honored. My daughter is very happy with the car even though she had to learn how to drive a manual transmission.


Excellent service

5
Matthew L. on 01/06/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had excellent service from Gina H. and the rest of the Horne Kia staff. They were able to make the buying process very easy and made sure to explain everything in detailed.


Easy Purchase

5
Phil on 12/31/2014

Customer Service: 5.0 Buying Process: 5.0

James sold me a great vehicle for a good price. He definitely explained everything about the car, the incentives, and the cost which made my purchase easy. No pressure and was a pleasure to speak with.


buying a new car

4.8
Mike on 11/14/2014

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was dreading going to the dealership to purchase a new car, but Brent, Joe & Ralph all very friendly and I did not feel pressured into buying. I had a trade in that was not worth much but the got the numbers to work for me. I am extremely happy with my purchase. I have used the service department for years and they have all ways been very up front with costs and trying to find parts for me that are not as expensive.


Great service. Ask for Barb Bloss!

5
Brian L on 11/06/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

First Ill start with saying I'm an engineer so I researched the dealers and cars to death not leaving one cent on the table. Barb Bloss was patient with us and was okay with us test driving 3 different times. There was ZERO pressure to buy and she was very knowledgeable. The car buying process went even easier. I had every dealer in the valley arguing over price. I even went to another one that said they could beat Horne Kia but got the run around. Ill let you figure out which one that is but you can tell by the reviews. I shouldve known better. I asked Barb once if the final price was the final price and she said yes and that's exactly what I got when I went there. Simple process and I drove home that night. GO here if you want a simple easy experience. Cant express that enough.


Happy New Car Owner

5
Pfeifer on 11/03/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We were dreading going to the dealership to purchase a new car, but Stu turned it into a pleasant experience. Everyone was very friendly and we did not feel pressured into buying. Stu was patient as we made him run back and forth to find the right car. We are extremely happy with our purchase.


Great and easy dealing with!

5
Nik1111 on 10/29/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had been looking for a new car for sometime. I had bought 3 Hyundai's already and sought that Sonata 2015 would be my next car. It has great gas mileage, appearance and many standard features. Dealing with this Dealership had been a pleasure! They have Great Team, starting with their Internet Managers Brent Beck and James Santiago and continue with their Finance Department Person /sorry I forgot his name/. They had been honest, upfront and I spent much less time there than buying my other Hyundai's from different dealerships.


best new car buy ever

5
the Wilsons on 10/15/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Just purchased a 2015 Sonata sport checked on line and got a quote from Brent was almost to good to be true so we drove the 60 miles to check it out Brent was busy with another customer so he turned us over to James what a polite thoughtful well informed salesman. He made sure we new everything we could about our new purchase the buying process was easy quick and obviously very good Kudos guys what great customer service from all you guys at the sales force all very friendly and helpful thanks again


Great buying experience!!!!

5
lw and ww on 10/12/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great job was quoted a price off the internet from Brent , was a very good offer so we drove the 60 miles and not only was the offer good they even beat it after we got there. Was helped by James very thoughtful and courteous great job thank you Highly recommend this dealership KUDOS guys thank you


Sales Experience good...bookkeeping follow-up Terrible

3.7
RJB49 on 10/06/2014

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 2.0

On 9/06/14 I purchased a 2011 Nissan Frontier and traded in a 2011 Ford Ranger. The deal was fair and pretty easy. And Fred Severt and Ralph were great to work with. The problem is that of this writing on 10/06/14, the loan on my trade in is still not paid off a month later. I have two loans! Yes, my bank is out-of state, which slowed things some, but the check sent from my bank for the new purchase (the Nissan) was cashed on 9/24/14 by the dealership. But yet, the loan on the trade-in is still not paid off! Why?? And...the Ranger I traded in is for sale at the next-door Horne Ford store even though they haven't paid for it. Is this even legal? I've had so far a couple nasty letters to deal with..one from the State of AZ, and one from my bank wondering why I've dropped the insurance on the Ranger. It's because I don't own it anymore is why. This is an unnecessary hassle. Isolated experience? Not really...read on... In June of this year, my wife bought a new Ford Escape (great car!) from Horne Ford and traded in a 2012 Ford Fusion. Yup, same situation...the loan on the trade-in took a month to be paid off even though my wife got her new-car financing that time through Ford Credit. Again we had to call our out-of-state bank and make apologies about our loan not being taken care of. Overall, the sales staff at these two stores we have worked with are great. And the service dept. at the Horne Ford store is first-class..they really step up. But the bookkeeping....what a mess.


Amazing customer service

5
Lauren on 09/18/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This past weekend I purchased my first new car from Mark at Horne Kia. I was plesantly surprised by the quality of customer service from not only mark, but everyone we worked with in the process. I never felt pressured to buy or felt that anyone was too pushy. Everyone took their time in explaining everything in detail to us.


Awesome service

5
GIna, Steve, Barbara on 09/04/2014

Customer Service: 5.0 Buying Process: 5.0

I was looking for a pre owned car ending in having a brand new one. the quality of the service for all people working with me was simply super. I received nothing but a great personal attention to my needs and the car i was dreaming on! Thanks from Marco to Gina, Barb, Steve!


Exceeded our expectations on service and price.

5
J.Berger on 08/31/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We were greeted by Steve who was a fairly new salesman at Horne Kia. He asked us what car we were interested in and for the details we were looking for. He said he would find exactly what we wanted and did just that. He showed us an 2015 Optima with everything we wanted. We took it on a test drive and he was very helpful in getting us familiar with the car. He was quick to get us information on the car and brought over the manager to negotiate price and payment. The manager worked with us to give us a price within our budget. There was no pressure from Steve or the manager to make the sale. From beginning to end, it was the best experience we've had purchasing a car. We'd gladly recommend Steve and Horne Kia to our friends.


Fantastic Experience

5
EdannaMom on 08/20/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We visited Horne Hyundai on a Sunday and was not able to come to an agreement on the deal we wanted, so we went home. Little did I know that James Santiago was continuing his quest to get us the best deal possible. He contacted us on the following Tuesday with an amazing deal on the car that we wanted. We would completely recommend Horne Hyundai for all your car buying needs! Thank you so much Horne Hyundai!


Great Service and Very Friendly

5
Shelly Fuller on 08/18/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had a wonderful experience buying a new car. This was my first new car and they were very helpful.


Professional, courteous, no hassle

5
Krystie on 08/18/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

After getting off the phone with several dealerships looking for a good financing option and either getting the run around or simply a rude response, I finally got a pleasant person on the phone. Her name is Gina Hernandez-Duval from Horne Kia. She was responsive to my needs and desires. I had an idea of what I wanted in a car and I knew what I could afford. Gina found the perfect car for me and her manager helped make it happen. I was so excited to trade-in my old Kia for a brand new lease. No hassle, no frustrating run arounds. They did initially come back with offers that were way outside my price range, as I expect from any car dealer, but they were not pressuring when I told them that I just could not fit it into my budget. We negotiated a deal that we were both comfortable with.


Great customer service!

5
Star Nigro on 08/17/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We went to purchase a new Kia Soul. Barb was amazing!! She listened to us and showed us exactly what we were looking for:) Best car buying experience!


Great Experience

5
Nate on 08/17/2014

Buying Process: 5.0 Overall Facilities: 5.0

I bought a 2014 Kia Soul from them. No pressure to buy, No hassle, and got a great deal. Sales woman's name was Barb so ask for her she will do you right!


Great Service- Quick and painless--

5
E.Garcia on 08/03/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Floyd and Hector were great in fact i came back the next day and bought my wife a new car as well. Horne Kia is the best- you'll get screwed with the rest :)


Fast, Honest, and Fair

5
Barr Huefner on 07/14/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We recently traded in a car with Horne to upgrade to a Santa Fe and they were great! They gave us great price upfront for our trade in and with no haggling came in right on the price we were looking for Santa Fe. After a couple of BAD HAGGLING experiences with other dealers - Horne cut to the chase and nailed it!! James Santiago was honest and fair without going back and forth to his "manager" to weasel more money from us. He gave us a great price for the trade in and a great price for the new car! Great experience!


$27,969

Mileage: 7

Color: Gray

Transmission: Automatic

Body Style: SUV

City: Apache Junction, AZ

Engine Type: 2.5L I4 187hp 178ft. lbs. I4

$36,594

Mileage: 9

Color: White

Transmission: Automatic

Body Style: SUV

City: Apache Junction, AZ

Engine Type: 2.5L I4 187hp 178ft. lbs. I4

$36,454

Mileage: 4

Color: Other

Transmission: Automatic

Body Style: SUV

City: Apache Junction, AZ

Engine Type: 2.5L I4 187hp 178ft. lbs. I4

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