Hopkins Ford

4.7
Overall Rating

Customer Service: 4.7 Buying Process: 4.8 Quality Of Repair: 4.2 Overall Facilities: 4.5 Quality Of Work: 4.8 Friendliness: 4.9 Pricing: 4.7 Overall Experience: 4.7


By clicking the button, you agree to our submitted.

over charged

2.2
hodag10 on 11/13/2016

Customer Service: 1.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 1.0 Overall Experience: 1.0

The service here was fine. I was overcharged by the quick lane service. They charged me way more than I was quoted on the phone, to change the spark plugs of an F150. They ended up charging me $882 to change spark plugs. Which should be a recall on the truck, and the dealership knows this.


Quick and Painless

5
rohrer47 on 10/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Tony in sales was great right from the start. Very welcoming. My wife and I came in with our three kids under the age of three (twins+ toddler) and knew we were working with possible meltdowns. He made sure to expedite the process as best he could. He was very knowledgeable about the vehicle we were interested in despite the vehicle not being a Ford. He knew the history of the vehicle and made us feel comfortable making a used vehicle purchase.Glen in finance was great as well. Found us a good rate at the bank we are currently with as well as a bumper to bumper warranty for our peace of mind. He also worked swiftly to ensure a timely departure for us.


GREAT CUSTOMER SERVICE

5
Wheelsforme on 09/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This dealership is very easy to work with. My salesman Tony Nykolajcuyk was very knowledgeable and helped me choose the car that best suited me. Also the new Quick lane for oil change is great, the whole service department is very dependable and knowledgeable. I am very happy with this dealership and would recommend to everyone.


EXCELLENT

5
car for Awdry on 09/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My sales man, Tony Nykolajcuyk, was very helpful and friendly. He was very informative and listened to my concerns. I would go back to him for any future deals. And I have already mentioned his name as a good guy to several people.


The dealer was extremely friendly and helpful.

5
TonyMolins on 09/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our dealer, Tony Nykolajcuyk, was very informative and helpful. He made the buying process very easy and hassle free. We would definitely go back for another car. Great service and pricing!!!!


Helpful friendly sales people with no pressure

4.8
Mike and becky on 09/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Very helpful knowledgeable staff. Located vehicle I was looking for in minimal amount of time.Sales staff where helpful in working toward my budget and putting me in the car I wanted thank you much


Great dealer with nice personnel

5
Gus on 09/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Little time was enough to negotiate my new car thanks to the kindness and good attitude of the seller and other staff, gladly recommend this dealer


Great place to buy and service your Ford..

5
Bernie Orenstein on 09/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We bought two new 2002 Ford Focuses (ZX5 hatchback and ZTW wagon) at Hopkins Ford and have relied on and valued the Hopkins service dept for maintaining these cars. I just bought a Ford Transit Connect Wagon from Hopkins and was able to give the ZTW to my daughter and son-in-law since it was in perfect mechanical condition. I've always valued the honesty, integrity and friendliness of all the staff and management there and will continue to service and maintain our cars there.


"Fantastic dealership, Excellent staff"

4.8
Roy on 08/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Tony Nykolajcuyk was super friendly and very knowledgeable he made the experience very comfortable and smooth. Glen in the finance department got me in and out and made my deal super easy. I would 100% recommend Hopkins Ford if your looking for your next vehicle.


Unknowledgeable and Lazy

1.8
Wild1Irishman on 08/28/2016

Customer Service: 2.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 2.0 Overall Experience: 1.0

I bought my 2016 Edge and the Sales side was engaging and worked to earn my business. However upon taking ownership of the vehicle I found several items that were not correct. They still have not been fixed 5 months later.


The best ever, above excellent.

5
Dianne Dedick on 08/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the moment we walked into the dealership, being greeted by the owners to driving away with the new car I felt like they all cared about us getting the car we wanted . Our salesman was the best we ever experience in all the cars we have purchased throughout our lifetime. Highly recommend this experience to others.


The best way to buy a car

5
Lee 25 on 08/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great information from salesman, helpful and problem solving attitude. Non aggressive approach to intracting with customer. I am very satisfied and felt we got a fair deal.


Excellent experience

5
Sycamorekid on 08/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We gave this dealer a 5 star rating mostly due to the professional yet friendly demeanor of our sales person, Israel Gonzalez. We already knew what we were looking for & made an online inquiry. Izzy got back to us in a timely manner to set up an appointment & confirmed it via email. The car we wanted was ready when we arrived. We took it for a test drive & it was exactly what we wanted. We appreciated that there were no high pressure maneuvers to convince us to buy a more expensive or newer model. Izzy took the time we needed to show us all the 'bells & whistles' and we never felt rushed.


Fabulous service start to finish!

5
Rebecca Gibbons on 07/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If you're looking for a car, ask for Tony Nykolajcuyk! He was extremely knowledgeable, personable, thorough, and even showed us a model that was better than our expectations based on price and year. The best experience at a dealership ever! Tony knows what he is doing and answered every question imaginable while staying upbeat. The whole team including Jeff and Glenn made our dreams come true. We low our 2016 Ford Fusion!! Great facility & way you do business. Nothing like other dealers & best of the Ford dealers in the area hands-down. Thank you!


Pleasant stress-free experience.

5
Susan on 07/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

2nd time buyer of the Ford Escape both from Ron Hopkins Ford, needed a car quickly and was apprehensive about finding the right car for our needs since time was an issue but with the assistance of Joe Lascio, Ken Witz and Tony Nykolajcuyk I found a great car with low miles at a great price. The overall experience was not at all stressful but was actually very easy and I was so at ease with all who were handling our sale.Thank you so much for putting the fun back into car buying!!Susan Sellers


Timely and Friendly

5
Lcarver on 07/02/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We called ahead and they had the car waiting for us to test drive. They let us take the car for a drive without a salesperson. When we returned they were quick to get an estimate on our trade-in and to talk numbers. Very friendly without being pushy or overbearing. Great experience.


Great Experience

5
toyotaOwner01 on 06/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased my gently used Toyota Highlander from here and it was a better experience than the Toyota of Naperville dealership. I contacted Israel by email to make sure the car was still available. He responded quickly and we scheduled a test drive. Showed up, we took a quick tour of the car and then test drove it. I did notice some hail sized dents on the car when taking the tour. Israel explained if i purchased the car they could get those out with no problem. So, I shared my budget with Israel and then with Joe and we worked together to get to an affordable purchase price. Joe exceeded my expectations on the price and and I couldn't say no. Took my care home that same day. They also removed all the dents. Very glad I made the drive from Oswego.


easy process

5
mtrip on 06/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Tony was a great sales Consultant. Provided me with any and all information I requested and found several options for me. No high pressure sales pitch. Didn't have what I wanted in stock but was able to find it and got it for me quickly and without any problems.


A good experience

4.7
jayb on 06/14/2016

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Rich Depierre took my purchase over from another salesman and did a great job. He was helpful and responsive and helped me close the deal. I told him I had a limited time window to sign the papers and take delivery and he had things ready for me so I was able to spend a minimal amount of time in the dealership and move on to my next task of the day. I think I got a good deal on the car I purchased and they gave me a good amount on my trade as well. I would recommend the dealership and Rich.


5 Star Dealership--Hopkins Ford of Elgin

5
Hawkeye91 on 06/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kevin was extremely helpful and didn't try to steer us away from what we wanted/needed in a truck. We ended up with exactly what we wanted and are very pleased with our decision to purchase from Hopkins Ford. Kevin was very personable and helped move us through the entire car buying process with ease.


salesman Tony Nykolajcuyk

5
escape on 06/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Tony was extremely helpful and considerate. He made me feel very comfortable and I got such a sense of being treated fairly. I never felt like I was being taken advantage of. Tony is extremely knowledgeable about the vehicles he sells and he stands behind his vehicles 100%. I know I drove away with a very safe vehicle. I went to Hopkins Ford after an extremely bad experience at Elgin Hynduia, I can't believe the difference in the way I was treated, Tony was not afraid to show me paperwork on the vehicle or the figures in getting to the price. Tony showed me the car details that ford uses that is equivalent to a car fax. Tony shared every detail about this vehicle with no hesitation. I would recommend everyone I know looking for a vehicle to do see Tony Nykolajcuyk for all of their car needs. I know I will not go any where else!


All Dealerships Should be like This!

5
Buzbag22 on 06/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Third F-150 truck that I have purchased from Hopkins. This dealership is top notch, no bullsh** during the buying process. Both Tony and Jeff treated me like I wanted to be treated, straight talk and fair all the way. This dealership ROCKS!!


Bait-and-switch.

1.6
DieselLady on 04/11/2016

Customer Service: 2.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 1.0

I brought my F250 into Ron Hopkins because it was starting very hard. After they looked my truck over, they said I needed new glow plugs at a cost of $900. I was floored, but that turned into anger when I brought it home and found they had NOT fixed the problem. I brought it back and they replaced the batteries. You would think they would have checked that BEFORE charging me $900 for glow plugs I didn't need. Called them and said it was running worse than ever and they proceeded to tell me it was my injectors. $1800-3000 to fix. Are you kidding me?! Be warned people: It's a classic and reprehensible bait-and-switch at Ron Hopkins.


Stay away once they get your money they won't fix your car.

1
Djquin02 on 12/15/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Bought a new 2016 explorer from them and one week later I seen there was something wrong with the paint so I took it back to them and they sent it to the body shop to see what it was they called it paint pop and needed to wet sand it after they did the they gave me my car back (now I had a black truck with white dots all over it) they told me that now they have to repainted the whole car. So they did it took them four weeks and when I picked it up the orange peel is so bad the paint will wave a you when you look at it and the inside of the truck is so dirty the car looks like it's 5 years old when I brought it to the owners attention he said to me "how do I know you did do that to the interior and that the paint looks good" when I just picked up the car he is a joke. And will not fix the car the correct way the dealer ship is a joke like he is. Last year I had my f-250 diesel there for a no start and they told me that it needed a new motor and would cost $12000.00 so I had it towed out of there and took it to another ford dealer and they fixed it for $500.00 they only care about how much money they can get out of you STAY AWAY STAY AWAY form jay Hopkin and Tony Nykolajcuyk they lie about everything STAY AWAY STAY WAy


disgusting

1.2
Juan on 11/17/2015

Customer Service: 1.0 Buying Process: 2.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

The service was so rude i left after about 20 minutes of unhelped service then when i got served boy did i get served hard, it was rude and just awful kms


You call THAT "customer service"?!

1.4
Car123 on 11/09/2015

Customer Service: 1.0 Quality Of Work: 2.0 Friendliness: 1.0 Pricing: 2.0 Overall Experience: 1.0

I called in this afternoon inquiring about a car. The employee took my name and number and said they'd make sure to tell their manager to have the car ready when I got there later that afternoon. I drove from over an hour away so this was very nice of them on their behalf. Unfortunately, when I got there we'd just sat down waiting to talk to someone about the car and noticed another potential buyer eyeing the same car. They sat down with someone before we did (even though they arrived after us) and we're talking about getting the same car. Literally, within minutes, the car I drove over an hour to see was sold to the other people. The seller told me on the way out that if I ever needed to buy a car to come see them about getting a new one. Are you kidding me?! Ha! What a joke. Waste of time from my family, money in gas...to be told the car would be there for me only to have it taken from underneath my nose. Wow. I didn't bother to speak to a manager because they were all so unprofessional. I would NEVER recommend this place to anyone looking for a good car. Their lack of professionalism is sad. I don't know how they can be so crass to one customer and sell the same car to another.This is by far the most negative experience I've ever had buying a car. Didn't even apologize to me. Never coming to this place again. Stay away! Go to a REAL dealer, quality and professionalism is not found here.


Ford Explorer

5
Quinley on 10/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We purchased are first brand new 2016 ford explorer from Tony Nykolajcuyk. It was a great experience. He got us everything we wanted in our first new car! Would recommend Tony to anyone that wants to buy a car!The Quinleys


Easy to work with and friendly!

5
Pony Owner on 10/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the third car I've purchased from Hopkins Ford. Each experience has been great. They respond quickly to e-mails/phone calls and they do not hesitate to take the extra step to get the info needed so you can make an informed decision.


Excellent car buying experience!

5
Alice123 on 09/18/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When I was looking to trade in my SUV for a smaller more economic car, I was given a no hassle car buying experience! I explained what I was looking for and they were able to give me some great options. Tony was very informative of the features of the cars, which helped me to make a decision. There was no pressure at any time. Joe and Tony were more than helpful throughout the entire process!


Used Car Purchase

4
Mercury1 on 09/15/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

The buying experience was smooth and professional. The salesman returned by call quickly and described the car accurately. When I arrived the car met my expectations.


Better than expected

5
Marshal on 09/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We spent several weeks driving here, there and everywhere meeting with private owners trying to avoid dealerships but the trucks looked great in the pics and ended up being in terrible condition so we finally seen a truck we'd love to have, but at a dealership. We drove in expecting a high price and pushy salesman. It turned out to be a very fair deal and Israel "Izzy" Gonzales was a pleasure to work with. He was fantastic


Dropped the ball after the sale

1
Philly Cheeze on 09/06/2015

Overall Experience: 1.0

I was promised Crystal Fusion reapplication when I had my windshield replaced. Replaced windshield, Still waiting 2 months later. I was up front about the areas I drive in knowing that the windshield would get replaced and was told that crystal fusion would be reapplied free of charge as long as I owned the vehicle. Now I was informed that I may have to pay for the reapplication.


Best Buying Experience, Excellent Service Department

5
DrJack on 09/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I purchased a 2015 Ford C-Max from Hopkins a few weeks ago. Mike Holcomb is an ideal salesman. His number one interest was helping us select a car that fit our lifestyle best rather than the "most car" we could afford. The vehicles took center stage and he acted as a resource of product knowledge. Combined with great previous experience with Steve in the service department, Hopkins Ford has earned our family's business for years to come.


Ford F-150

5
seanf150 on 09/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first brand new car purchase. I felt comfortable with the sales staffand I think I was able to evaluate the vehicles to the point I was satisfied. Izzy was my sales associate and he was determined and motivated to find the vehicle that met my specs.I appreciate his efforts!


Great Customer Service

5
karen222 on 08/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've been having my Escape serviced at Hopkins Ford since I moved here 3 years ago, and I keep going back for their friendly, knowledgeable service. When I took it in for an oil change yesterday, I thought it might be interesting to look at some newer models. Drew Kissel was so helpful in showing me the right car and explaining all the new features that I decided to go ahead and take the leap. The atmosphere at Hopkins Ford is relaxed and friendly, and everyone in sales, as well as service, really goes the extra mile to help customers feel welcome. While that friendliness is important, the staff are also very knowledgeable and patient. That combination earns an excellent rating from me.


very nice no pressure

5
mark on 08/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

he was very good at getting us the best deal on a new car and explaining all the features and finding the perfect car at a grat price


Pleasant, No Hassle Shopping Experience

4.8
John T on 08/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Of the last three cars I've purchased, two have been from Hopkins Ford, because the salesman, who sold me my first car there was so friendly and easy to work with. On this occasion I found that he had retired. The salesman, who worked with me this time was just as much a pleasure to work with as his predecessor. He found just the right car at the right price. Ill go back for my next car.


After market experience.

4
leg on 08/07/2015

Customer Service: 1.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Tried to purchase a up-grade for the Navigation system (Maps), Hopkins price was considerably higher then other dealership. Same experience with extended warranty insurance. Actually was charged more for dealer installed parts (Filters) during my last routine service. After I complained the "overage" was refunded. Sales and service personnel and experience are fine, after market (parts etcetera) sales leaves a bad taste. Fixing the issues should not have been needed in the first place. I really dislike leaving a negative review for a dealership I originally thought was great.


overall, easy

5
sws on 08/07/2015

Customer Service: 5.0 Buying Process: 5.0

I came I found I bought. the Process HERE was super simple. They had what I wanted, gave me above average for the trade in and we were able to make a Happy deal. Thanks a lot!!


Great Service Department

5
Glenn on 08/06/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service department handled a very difficult repair for me on time and less money than I expected.


very professional. Knows all the customers by first name.

4.8
Tom C. on 08/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Went to lease a car and the process was so simple. Everyone was enthusiastic and very professional to the customers. Highly recommend this wonderful dealership!


Excellent Experience!

5
KBinx on 08/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the moment we walked in (with no intent to buy,just look) everything was great. Everyone dreads getting hounded at the dealerships, but this was not the case at all. Our salesman Drew seemed like a friend and someone you can trust. He made us want to buy the car due to his friendly demeanor. We test drove the car and still didn't feel pressured. We visited other dealers but decided we wanted to give Ford out business. We didn't have the dreaded haggle experience and we both came to a deal that was great on both ends. Meeting with the finance guy took about 10 minutes and we were done. This was the best experience at a dealership we ever had! We are thankful for Drew and the friendly staff at Ford! They were all so wonderful and we will be coming back for all vehicles going forward.


My good experience

4.2
Lorraine C on 07/25/2015

Customer Service: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I went to the dealer to look at a used car I had seen online. Unfortunately, that car had been bought but Mike showed me the cars on the lot that were in my price range and one of the cars caught my attention. I wound up purchasing that car for the price I wanted, plus this auto was 5 years newer than the auto I came there to see. I would recommend this dealer and my salesman Mike Holcomb. When I'm ready to purchase again that will be my first stop.


Best car buying experience

5
Hibchez on 07/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My house is now 100% Ford tough. My hubby purchased his Fusion from Ron Hopkins 2 years ago. I purchased my new 2015 Ford Edge on yesterday. All I can say is Drew K and the Ron Hopkins family understand customer service. They don't just talk the talk, they walk it! I love my new car and it was an honor to ring the bell. Thanks Ron Hopkins Ford for your outstanding service!


Awesome Experience, the team goes above and beyond

5
FFJD on 07/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went back to Hopkins Ford, because they treated me well and with respect when I purchased my last vehicle with them. They again treated me with respect, and helped me find the vehicle I wanted, and worked hard with me to get the best deal possible. I not only got the truck I wanted, they gave me ideas, and suggestions on where to go, to get the final things I wanted done. After I had purchased the truck, I noticed the leather interior head rest, was rippled, as if it wasn't sewn right. They not only listened to my concerns, they replaced the head rest on the spot with a different one, so i didn't have to wait until the warranty repair was done. They are very professional, and cooperative. They let me keep my old truck for an extra couple of days so that I could remove my equipment and stickers that were on it. They even delivered my new truck to me while I was at work! Drew was an excellent salesman, I met with him a couple times before we settled on the truck that I bought. I am extremely happy, and will definitely be back in the future when looking for either a new or additional vehicle. Well done guys, it was a pleasure to work with you!!JD


above and beyond service

5
gmwblack on 07/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went here because as a kid my dad would buy cars. I haven't always bought cars from them but the 2 that I currently own are both from this place. The second car I bought was used and after a few weeks of driving I found (after being stopped) that my window tinting was too dark for Illinois law. Even though it was sold used, Jeff took care of me, gave me a rental for a day and took my car to have the tinting removed. Didn't cost me anything. They really impressed me because they didn't have to do that for me. I will be returning the next time I need a car because of the great service I received from them. They always try to get you the best deal possible.


Well done.

5
ghsiwy on 07/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I felt I was treated fairly by Drew K. and his management team. He worked with me to get a deal I was comfortable with.


Awesome Experience

5
meri12 on 07/01/2015

Overall Experience: 5.0

I can't say enough about Hopkins Ford and Mike Holcomb the salesman that sold the perfect new car to me. It has been a very long time since I have had to purchase a car and Mike gave me a great deal of his time to go over everything in detail. I have not had experience yet with the service department but I can just bet that they are great as well. Thanks Hopkins FORD and Mike Holcomb!!


Almost Perfect

4.8
FORD FUSION on 06/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

From the Top of Management & Parts to Porters and Service Techs and Sales people. They are all good caring people who take time to talk with you and make you feel like your part of the family. Title of review Almost Perfect. Well nothing is ever perfect for me, but in all my years buying vehicles this is the place to go for as close to a perfect buying experience with no pressure and good people.


Excellent Experience

5
KenW!! on 05/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My car buying experience at Hopkins Ford was excellent! I first met with, Jeff, who was very personable and enthusiastic about helping me find my new car. I had my heart set on a white Mustang with black interior and black convertible top. After checking with all possible dealers in the area, Jeff informed me that there were none available at this time, so I chose to special order my car. Jeff went over all the options available thoroughly, so I could decide exactly what I wanted. I found the car comes with so many standard features, the only option I ended up ordering was the automatic transmission. Originally, Jeff told me that it may take about three months to get my special order and he later sent me an email when he had gotten the VIN number from the factory. He then sent me another email telling me my car was in only 6 weeks later. When I arrived to pick up the car, Jeff turned me over to Tony, who explained all the physical features of the car, as well as the almost mind-numbing workings of the information center. Tony also programmed my cell phone and demonstrated the call procedures. He also said I shouldnt hesitate to call him or come in to see him, if I have any questions at all. Tony was very great and very patient and thoroughly addressed all my concerns. I dealt with Glenn for the financial portion of the transaction and he handled my title, license transfer, and payment very efficiently. In all, I had a great experience working with all the friendly people at Hopkins Ford and I will definitely recommend to anyone I know looking for a new or used vehicle.


3rd car from Ron Hopkins Ford

5
tbottoni on 05/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is our 3rd Ford in 3 years from Ron Hopkins Ford, and we have had great experiences with all of them. Service dept is excellent as well, and their new Fast Oil change area is very nice. Mike Holcomb was a pleasure to work with, and was able to help us find the car we wanted. Will definitely come back when we need another.


Great Dealership

5
cswong2010 on 05/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

What a great experience. Everyone was great and helpful. Drew explained everything about the 2015 FORD EDGE and Juvenal help with the rest since Drew was off. Great Team and company. Jeff Hopkins (owner) was great also. Would recommend this dealership.Thank you


No stress experiences

4.8
carol58 on 04/29/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Thank You Israel Gonzalez.I never purchased a car thru a new car dealership before this purchase. I found it to be no pressure and no pushing to buy now. I found me a 2013 Ford Fiesta and I Love it.


a complete rip off

1.2
jdub7474 on 04/23/2015

Customer Service: 1.0 Quality Of Work: 2.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I brought my 2004 Lincoln navigator in to have the rear shocks replaced. I saw crooks right away (victor, bob the manager. they tried to tell me my air bags were bad and needed to be replaced. I declined my air bags were fine. they kept my truck for three days adding charges after charges. my final bill was 2,044.91 for two rear shocks. the final bill states customer says air system is sagging. I never told them that. I had to pay my truck was being held hostage. I repeat if you want fair service do not go here.


Bad experience

0
J. Villanueva on 04/17/2015

Buyer beware! I bought a 2008 Acadia from Hopkins Ford and was that thing a nightmare. A month after owning it, the sunroof leaked profusely when it rained. Water was all over the roof interior, it was coming down the driver side door, it puddled at the bottom of the drivers feet. It was a shocking experience. This caused me to realize that the driver's side floor mat was new and black, a different color then the rest of the car which was grey. I also noticed a lot of rusty build up at the foot of the driver as well. So this vehicle was always leaking like this while the dealer had it on the sales lot and all they did was swap out the mat instead of fixing the problem.Well I called them on it, they of course they knew nothing about it, they told me that they weren't aware of any leaking while they had the vehicle for two months. That this was the first of hearing of it. No big deal I thought, maybe they'll fix it. Nope, they couldn't fix, I had to take it to GMC and pay over $500 to repair something that they should have done before selling it.


Excellent Experience

5
Escape1 on 04/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a new Escape from Tony Nykolajcuyk and it was my best experience compare to all my past experiences when buying a car. He was extremely pleasant and I felt he did everything he could for me to get me exactly what I wanted. He is a great salesman! I will recommend him to anyone. Also Glenn Hardek helped me a great deal in the financing side. He was very polite and friendly too.


Thank you Hopkins Ford

5
2010srt8 on 03/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Purchased a f 150 through Tony was very pleased, friendly, honest and a fair deal for both sides. Made buying a truck a fun experience, left happy


great service

5
gmwblack on 03/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We came in not looking to buy a vehicle, but after seeing a few and test driving 2 of them, we decided to see if we could get approved for a second car loan. It took a very long time but Joe and the Fianicial manager kept at it for over 2 hours to get us approved and get us in a good car. I am really happy with, now 2, of my vehicles i have purchased from these guys. I went there as a kid with my parents and even Joe who was working there at the time still remembered me years later. Great guys all of them.


Bought our leased vehicle

4.2
farnal on 03/09/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Overall Experience: 4.0

Car buying is not one of my favorite activities but Ken Witz made it easy with his friendly manner. He handled our sale professionally and gave us a feeling that we were dealing with someone who has integrity.


New car deal

4.8
kola on 03/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Glen did a great job of moving things along! Even came in on his day off. Jeff also stayed in contact to me when chasing down the car I was looking for


Great!

4.8
Renbenz on 03/06/2015

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We worked with ken and it was a great and fast experience we defiently would recommend him and the dealership to our friends and family.Ken was very friendly and willing to help us out as much as possible.Very happy with our purchase!


EHHHH it was OK at best

3
CST1010 on 03/05/2015

Customer Service: 3.0 Quality Of Work: 3.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 3.0

Found them to be rude at times. We did end up buying the car but got conned into GAP insurance. Not sure I would go back. I will also be cancelling the insurance as they lied about it saying if I didnt take it my rate would go up. Did not feel they were honest about a lot of things.


Excellent Experience

5
GPK on 02/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Came in on a Tuesday to check out the Fusion I had on my short list. I was pleasantly surprised that the salesman Tony actually could explain the details of the car. He gave an informative and enthusiastic demonstration. For years buying a car I would know more about a model than a salesman would. I explained I needed to bring my wife back the next day. Tony was not going to be in then but put me in touch with Angelo. Came back the next day was given to the salesman Mike and he took over where Tony left off, seamless transition. I received good value for my trade in, fair discount on the car, a rebate and 0% financing. I would recommend this group for someone who doesn't like the car buying experience, first time car buyer and the haggler.


Happy Sales Experience

4.8
DonW on 02/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

By the time I had visited Hopkins I test drove many different cars from many dealers before deciding on a particular model as my next car. I was in no rush to purchase a convertible in November, but I had a price range and preferred color\model and I test drove a car that fit that niche. At no time was there pressure to close a deal. Having bought cars in the past that involved shouts and insults, a no pressure sale is a welcomed place. When it came down to price negotiations I came fully prepared with comparable figures. I would guess that Hopkins thought I got that killer deal (and I certainly had time, months really to play hardball for a winter convertible) but in the end I got the car for what I truly believed to be a fair price. This has certainly been one of my most pleasant (if not the best) experiences I had with a car dealership. I hope others experience the same treatment.


Exceptional Service

5
L.Horton on 02/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Juvenal Soriano went above and beyond to make sure that I received the best service. He was accommodating, full of knowledge, and not pushy at all. I am extremely pleased with the car and the process in general and would recommend to anyone looking for a Ford.


Certified pre-owned escape

5
Lauren on 02/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This dealership, especially Juvenal, Jeff, and Israel made my first car purchase smooth, relaxing, and exciting. They were accommodating, full of knowledge, and not pushy at all. Everyone at the dealership was friendly and personable. I am extremely pleased with the car and the process in general and would recommend to anyone looking for a Ford.


The Perfect Car

5
Techray on 02/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Needed a new car for my Wife as hers had been "Totaled". She was looking at the Ford Focus as her next car. I was out test driving a Focus at a non Ford dealership down the street. As I was headed home I saw Hopkins Ford and thought what better place to find a good used Focus than a Ford dealer. The wife specifically wanted Silver with a darker interior. I was greeted by a salesman named Israel Gonzalez who asked me what I was looking for and immediately took me to the one they had, but it wasn't right. Israel asked me if I had considered a Fusion. I said I thought they were out of my price range, about $10k. He led me to a very nice looking Fusion that fit everything my wife and I were looking for except the price, about $13k but only 27k miles. Israel offered me a test drive so I accepted. I quickly realized why I didn't like the other cars I had driven. A Focus is not a Fusion.....that was the problem.To make a long story a bit shorter, Israel professionally led me through each step of the buying process and made the whole thing very enjoyable. I've purchased many cars during my lifetime and the process can sometimes feel excruciatingly painful, but my experience at Hopkins Ford was one of the best I have had. Friendly, Professional, and Thorough, from Israel in sales to Bill in finance, my wife and I had a great experience and she absolutely LOVES the Fusion. Israel was smart. He listened and put us in the vehicle that was right for us.I would recommend Ron Hopkins Ford in Elgin, IL to anyone seeking a great car buying experience. And don't forget to ask for Israel "Izzy" Gonzalez and tell him Ray sent you.


Wonderful

4.8
shanshan542 on 02/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have been to many dealers and walked away due to poor customer service. Hopkins Ford is doing it right! From the second we walked in they were attentive, kind, and patient. I will be coming to them for all future purchases and plan on recommending them to friends and family.


Great Purchase Experience - Used Car

5
ChristyGiardino on 01/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I found a 2010 Mazda CX-9 at Hopkins Ford via internet research. We found the car to be in great shape and Israel Gonzalez to be patient and friendly. We were able to quickly test drive the car without giving all of our information (unlike an earlier experience at another Ford dealership). And, Israel and Angelo worked hard to make the numbers work for us. When we decided to sleep on the decision, they did not give us a high pressure pitch, but followed up the next day. They were able to make a deal we were willing to accept. Everyone at the dealership was friendly and willing to answer our questions, but also give us space to make our decision. We would recommend this dealer to our friends.


Great Purchasing Experience

4.8
Abe on 01/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The entire staff was friendly and knowledgeable. Not pushy at all answering all questions asked, very patient in allowing the customer to make their own decision. We would and will highly recommend Hopkins Ford in Elgin, IL to family and friends. Thank You!


Wolves in Sheep's Clothing- Unsatisfied to say the least

2
maggie042575 on 01/15/2015

Customer Service: 1.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 1.0

Not only did they not stand behind the car they sold- they didn't even have the common courtesy to send back my garage door opener that was left in the trade in that I called them about not an hour after the sale took place. Said "oh ya, no problem- will do right away" a month later and still nothing. Have called twice about the issue with the car and have never had a return call. Sad thing is they pawned the problem of the passenger door not remote unlocking due to the low battery at test drive, reassured me that it was due to the battery issue and they do full inspections of their used cars and when I called about the issue the next day it was "Sorry will talk with a manager and then they never followed up- . Unbelievable that they care so little after the deal was done. Buyer beware- wolves in sheep's clothing.


Used 2009 Fusion

5
Eric on 12/31/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Stopped by the dealer to look at a used vehicle for my sons first car. Ken and Joe where extremely friendly and professional during the entire time. I will continue to purchase from this dealership!!!!


Great Ford Dealership & Friendly Service!

5
dbrown1103 on 12/30/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone at Hopkins Ford are very knowledgeable and kind. The BEST car buying experience I have ever experienced! I would highly recommend Hopkins Ford in Elgin, IL to anyone looking to buy a car. They answered all of my and my husband's questions and were patient in working with us, as we were patient in working with them. This is now my 3rd Ford I have owned in my life time of owning many different types of cars and I'm very pleased to be back in the Ford family! THANK YOU HOPKINS FORD!!!


Positive buying experience

5
Laker on 12/24/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We continue to purchase fords based on past experience. On our way home from the casino in Elgin, we decided to check out Hopkins Ford. Although we were unlucky at the Grand Victoria, our luck changed when we decided to purchase a new explorer at Hopkins!


Great deal on a used vehicle

5
EdwardDabrowski on 12/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I purchased a used Lincoln MKZ last week from Hopkins Ford. Juvenal Soriano was our salesman, and he was very patient and respectful to my wife as we went through the process of test driving and negotiating on our vehicle.My family have been Hopkins customers for over 30 years, and with the recent renovation, the dealership looks great and offers better services than they have before. My family will continue to do our car shopping here!


Couldn't be happier. The best.

4.4
job on 12/21/2014

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We bought a Ford Edge from one state and traveled to Elgin IL for a great sale. Well seasoned professional salesman, knowledgeable, respectful and organized. The easiest and best car experience ever. We would love to come back again to buy another vehicle. We passed on the the good news about (Ron Hopkins Ford) to our close friends and family.


great deal on a used car

5
garjag on 12/17/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great service, very friendly and very receptive; met our demands with quality and financial. Tony Nykolajcuyk was fantastic, he explained every detail about the car. We had a great experience and will use Hopkins Ford again in the near future.


Phenomenal

5
stephengina on 12/16/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Israel Gonzalez was my sales person. He was phenomenal breaking all stereotypes of a typical car salesman. He was patient, respectful, and very knowledgeable of each of the cars I was interested in. I ultimately purchased a Ford Escape.


Ford Fusion review

5
teefrost on 11/25/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience purchasing my first car on Saturday. The employees at Ron Hopkins are extremely friendly and helpful! I highly recommend this dealership when you're in the market for cars.


Poor email communication

1
David on 11/15/2014

Customer Service: 1.0

I emailed Ron Hopkins Ford asking if there was a car fax report for a specific vehicle two weeks ago. I did not receive a response until a week later which they wrote all about there facility but they did not answer my one question.


very satisfied

5
Rich A on 11/14/2014

Customer Service: 5.0

I inquired about a used car through the cars.com site, and received both an e-mail and phone call from the internet sales manager. I had very specific demands for what I needed, and he e-mailed me information with several options that fit my needs. I still however have not purchased a car as of yet, but I am very satisfied with my experience with Hopkins Ford.


amazing service

5
Katie77 on 10/30/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great people very nice I will be back in the coming years for all my cars.


Excellent Experience

5
TheGrandma on 09/27/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The entire staff from owner's, to Mgr., to Finance were really super to work with. They were not pushy and listened to what I was really looking for and needed for my vehicle needs. I ended up with a great deal and would recommend them to family and friends.


best dealership around !

5
jmb0768 on 09/09/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased my 2nd ford focus hatchback yesterday and couldnt be more pleased with the service I received. Tony was so friendly and made my experience there delightful. I will definitely be going back here for my future purchases and I without a doubt recommend anyone looking to purchase a ford to go to Hopkins Ford. Thanks Tony !!


Fun, Exciting, Car Buying Experience

5
georgiey4 on 08/13/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have been purchasing and leasing cars from Ron Hopkins since 1992.That is the reason we worked with Jason Milburn on the purchase of a 2014 Escape.Communication with Jason by e-mail and phone was very positive and precise on the information requested.When we met at the dealer the vehicle that we talked about was waiting for us to look over with the options we discussed. Jason let us test drive at our leisure, and answered all our questions with no hesitation or pressure and made us feel comfortable and secure on our purchase. My wife could not Sync her phone correctly, and Jason cheerfully took the time to resolve the problem.Jason made the entire lease process easy and fun (if you can say buying a car is fun).Thank you Jason.


Great Experience for a First Time Buyer

5
timothy.hastings3288 on 08/11/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I visited Hopkins Ford simply because it was our local Ford dealership, but I'd highly recommend them to anyone even if it wasn't right in their neighborhood!We worked with Tony Nykolajcuyk was friendly and very knowledgeable. The entire sale process from test drive to loan signing was low pressure and low stress, and I felt that I received a fair deal.I know I'll be back to Hopkins, both for future car purchases and repair/maintenance.Highly recommended!


Hopkins is Best!

5
NeighborDan on 08/06/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Over the decades, my family has used many car dealerships. But Ron Hopkins Ford in Elgin, Il is the best- Hands Down! Also, Jason Milburn has our vote as the very best Salesman. Adding to this, the many staff helping us out were both professional and friendly. All of them proved experts in finding the absolute best ways for us to get the very most,- while costing us the very least. So our experience at Hopkins this week was truly unique due to receiving all the best service that any car dealership could possibly offer! P.S. we appreciate the very courteous Hopkins family members that made us feel comfortable (i.e. Ron, Jay, & Jeff). Thank You all!


Hopkins Ford is Best!

5
NeighborDan on 08/06/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Over the decades, my family has used many car dealerships. But Ron Hopkins Ford in Elgin, Il is the best- Hands Down! Also, Jason Milburn has our vote as the very best Salesman. Adding to this, the many staff helping us out were both professional and friendly. All of them proved experts in finding the absolute best ways for us to get the very most,- while costing us the very least. So our experience at Hopkins this week was truly unique due to receiving all the best service that any car dealership could possibly offer! P.S. we appreciate the very courteous Hopkins family members that made us feel comfortable (i.e. Ron, Jay, & Jeff). Thank You all!


Jason Milburn, good guy!

4.6
bifmaster on 08/05/2014

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I recently purchased a slightly used Ford Flex from Ron Hopkins Ford and was pleasantly surprised how the experience went. I never was pressured and thought the negotiations ended up with a fair deal for both parties. Jason Milburn made the whole thing go quite smoothly. My brother asked me how it went and I told him he should consider Ron Hopkins Ford when it comes time to buy his next truck.


Jason Milburn

5
sbaker775 on 07/31/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jason took very good care of us throughout the entire process. Made sure we knew everything about our 2014 Escape before we left. The trade in value for a car was great! Made the whole car buying process easy.


Very thorough and informative!

5
rosakm on 07/09/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the moment I arrived Jason was friendly and very thorough. He answered every question I had and when I didn't know the questions to ask he provided me with additional information based on commonly asked questions. He made sure I understood everything and helped me get situated in my new car. However, even from the beginning I never felt pressured to buy a car or additional features. He listened to what I needed and provided me with the information to make my decision from that point. Jason was great!


April Geijer

5
Aegeijer on 07/06/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would never go anywhere else! Everyone was friendly and really helpful! They really went out if their way to help us out! Thank you Ron Hopkins ford!


BEST CAR BUYING EXPERIENCE!!!

5
CHansen829 on 07/03/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jason Milburn called my husband based on an internet inquiry for a car we were looking to purchase. He spent a lot of time answering my husband's questions and was great with follow up emails and calls. He had many great suggestions for us and selected a few cars for us to look over. We met with Jason on July 1st and ended up buying a Ford Edge. We arrived at the dealership later than we had planned but he was very patient with us (AS WAS ALL THE STAFF THERE). They really work so good as a team and together they were able to get us 0% financing even when we thought it was impossible. Everyone was wonderful and stayed well past business hours to get us into our new car. After all the paperwork was signed Jason spent even more time with us going over more details of the car (syncing phone, etc). WE ARE SO PLEASED WITH THE SERVICE EVERYONE GAVE US AT RON HOPKINS FORD!! We are now HOPKINS FORD customers for life!!!


Great Car Buying Experience

5
Hockey Mom on 07/03/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

BEST CAR BUYING EXPERIENCE!!! Jason Milburn called my husband based on an internet inquiry for a car we were looking to purchase. He spent a lot of time answering my husband's questions and was great with follow up emails and calls. He had many great suggestions for us and selected a few cars for us to look over. We met with Jason on July 1st and ended up buying a Ford Edge. We arrived at the dealership later than we had planned but he was very patient with us (AS WAS ALL THE STAFF THERE). They really work so good as a team and together they were able to get us 0% financing even when we thought it was impossible. Everyone was wonderful and stayed well past business hours to get us into our new car. After all the paperwork was signed Jason spent even more time with us going over more details of the car (syncing phone, etc). WE ARE SO PLEASED WITH THE SERVICE EVERYONE GAVE US AT RON HOPKINS FORD!! We are now HOPKINS FORD customers for life!!!


Exciptional sevice

5
Patrick Forde on 06/23/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Tony Nykolajcuyk and the teams members of Ron Hopkins ford were outstanding in the services that we received when we purchased our car if anyone is considering buying a car or truck or SUV you need to visit Ron Hopkins Ford you won't get the kind of service at any other dealership. We have purchased over 6 vehicles from them they treat you with the respect that you should receive when purchasing a vehicle. They are not pushy, you ask questions they answer them truthfully they do not pressure you into buying anything just so they can make a sale.


Purchase of new Ford Escape

5
Rassch66 on 06/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Tony was friendly and very helpful with any questions or concerns I had regarding my purchase of a new Ford Escape. He explained the features that came with the vehicle. I would recommend him to my family and friends if and when they want to purchase a vehicle.


Review

5
Skeels54321 on 06/03/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've never liked buying cars....these people made it easy....dealt with Glenn Hardek....nice job there and, in fact; nice job by all I dealt with..Go see them.


A nice stress free experience

4
1timeonly on 05/31/2014

Customer Service: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

We just bought a new 2014 Ford Explorer XLT from Israel Gonzalez. We wanted to make sure we were making the right decision at the right price for our purchase. We visited Israel at the store to view vehicles and gather further information about three times. Never were we made to feel any pressure, not from him and not even with management as we negotiated the price, the accessories, warranties and financing. It was an overall easy, stress free transaction. Thanks, Israel... and all Ron Hopkins Ford staff!


A nice stress free experience

4
Edgar on 05/31/2014

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

We just bought a new 2014 Ford Explorer XLT from Israel Gonzalez. We wanted to make sure we were making the right decision at the right price for our purchase. We visited Israel at the store to view vehicles and gather further information about three times. Never were we made to feel any pressure, not from him and not even with management as we negotiated the price, the accessories, warranties and financing. It was an overall easy, stress free transaction. Thanks, Israel... and all Ron Hopkins Ford staff!


Best Dealership/Sales person Ive ever delt with!

5
robin112985 on 05/24/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went in to the Ron Hopkins Ford on Saturday just to look around. To see what I wanted. Tony Came out greeted us at our car and was so polite. Asked what we were interested in and he instantly brought us to what we were looking for. I was so grateful to have a person with knowledge and politeness helping me out! He got us all set and made me so excited just to be looking at these cars. I DROVE out of this dealership happy and satisfied with everyone that worked with me to get what I needed. If your looking for a place to buy a brand new or even used car I recommend going to Ron Hopkins Ford, in Elgin! Simply amazing people there! Thank you to the crew for helping me afford and drive my dream car!!!!! :)


New Deal

5
mromano692003 on 05/15/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I decided to go look at cars one night since I normally trade my car in every 3 or 4 years because of getting antsy and bored with them. I was comparing a few different cars and narrowed my choices between the Ford Focus and the Dodge Dart. I went to the local Dodge dealership and looked at different cars in the lot for about a 1/2 hour and not 1 person approached me to see if I had any questions. I had planned on test driving the Dart to see if I liked it. Being a little disappointed, I went across the street to Ron Hopkins Ford to look at the Focus. After a few moments of looking, a salesman by the name of Israel came out and asked if I had any questions. After talking a bit, Israel showed me a demo 2013 Focus Titanium on the showroom floor. I immediately liked the looks and feel of the car and wanted to test drive the Focus. We test drove a 2014 they had on the lot but was a little disappointed with the driver leg room and seat position. I went and sat back in the demo in the showroom and surmised that Ford, when revising the 2014, must had changed dimensions of the seating slightly and the 2013 was a lot more accommodating for me as far as room. Israel answered all the questions I had and I felt really comfortable with him. All I can say is after a little bit of negotiating, they gave me a great price for both the 2013 Focus AND my trade-in. I walked out a happy man.By the way, I've also bought my wife a Ford Fusion from there.....Great deals...Great prices....and Great People to deal with!!


Bought a GMC at a Ford dealer :o)

5
The Rogers on 04/10/2014

Customer Service: 5.0 Buying Process: 5.0

We traveled from Rogue River, Oregon to purchase this GMC Sonoma that had just the right setup for our needs. A very hard option list to find. I contacted Glenn with Ron Hopkins and we were quite impressed with his candid evaluation of the vehicle (used) and his willingness to go the extra mile to make everything happen smoothly even from 2200 miles away! Thanks Glenn! we appreciated everything you did for us. :o)


New car purchase

5
Kevin Christopher on 04/07/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very happy with my purchase. Jason is a great salesman not pushy and is very honest. I'll buy all my future cars from him. Also Jay Hopkins and Joe Dill were great and worked hard until I was completely satisfied with my new fusion. I would recommend to anyone looking for a new car to go here and deal with these guys.


no pressure and great service

5
chris21188 on 03/30/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had been searching for a new ford focus st at a dealership near my house that had all the bells and whistles I had wanted, and found ron hopkins ford through google. I read up on the reviews and they seemed good so i headed out and was greeted by salesman Tony Nykolajcuyk while browsing the lot. He was very friendly and very non pushy, and answered all my questions without any bull**** answers, just a generally good man. After driving around and explaining the many various features of the car and learning a little more about eachother we sat down for business. The whole time he was extremely curtious and not once did he try to pressure us into anything not wanted. He understood our situation with our previous car and the leftover debt from the crash and worked out a great deal to make this care very affordable. This was probably the first time at a dealership that i never once felt like some product was just being shoved in my face and pressured to buy. I would definatly recommend buying here and already recommended to my wife and friends.


I was looking for a car to resolve a specific comfort...

5
joseph_schulz on 03/28/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was looking for a car to resolve a specific comfort issue due to a injury on my current car. While the Ford product didn't solve my particular issue, the dealership and Glenn we both awesome to deal with. I wish the car had worked out for my issue because they really came through in helping me out, allowing me to test drive multiple models and the final model several times. They were respectful to my need and did everything they could to help me out.


Ron Hopkins Ford is the only Ford dealer I go to when...

5
mustangmarco on 03/26/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ron Hopkins Ford is the only Ford dealer I go to when buying a car or truck. I have been buying from them and having my cars or trucksserviced for over twenty years. I bought my first Mustang GT there when I was 20 years old from Tony and he is still there!! Its nice tosee all the familiar faces there over the last 22 years! It tells me alot about their business at Ron Hopkins Ford. They are as dedicated to their customers as they are to their employees. Awesome people there! Tony is a great salesmen and a good person. He always makes the deal work to fit my needs and my budget! Thanks Tony. See you guys soon!!


Jason Milburn Rocks!! Best salesman I have ever visited....

5
mandala on 03/24/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jason Milburn Rocks!! Best salesman I have ever visited. Cool, Calm, Not pushy at all!! I will buy all my next vehicle's from him.


My wife and I went to Ron Hopkins Ford this weekend to...

5
EdwardDabrowski on 03/24/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I went to Ron Hopkins Ford this weekend to purchase a new vehicle, and we do not have enough nice things to say about the dealership.We mainly dealt with the sales team, and the salesman who assisted us, Juvenal Soriano, was very helpful in preparing the purchase paperwork and showing us how the technology in the car worked (Sync equipped car). He even showed me how to program my phone for bluetooth. We were treated well and were sold a great car (Taurus Limited) at a great price without the usual hassle.This is the latest of several cars my wife and I have purchased at the dealership, and we will continue to keep coming back as we need service and new vehicles. I am excited to see how the dealership looks after they complete the remodel. Keep up the good work!!!


Had a great experience. I would recommend this dealer....

5
goufy1 on 03/16/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a great experience. I would recommend this dealer. Tony was very help full. The finance manager was also very help full and advice was good.


This is the second car I have purchased from Ron Hopkins....

5
ffkevhfd on 03/13/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the second car I have purchased from Ron Hopkins. My wife wanted a 2014 Explorer and I couldn't think of a better place to purchase it. Tony Nykolajcuyk is the main reason for my return because of his honesty, and professionalism. His effort to find the perfect car for the right price didn't stop until we were satisfied. Tony, along with the rest of the staff, satisfied everything we needed in a new Explorer. I would not buy a Ford anywhere else!


We recently decided to purchase our second Ford Escape....

5
VandSGiardino on 03/07/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We recently decided to purchase our second Ford Escape. There was no doubt in our minds that we would return to Ron Hopkins Ford and Jason Milburn for this purchase. Jason is excellent to work with; not only did he meet us at the door upon our arrival but he had vehicle options ready for us to preview and test drive. Since I was going to be the primary driver of this vehicle, he listened to my needs and addressed each one. When it came time to finalize the purchase he didn't play games. He offered up an acceptable price right up front, none of the typical going back and forth that you expect to happen when purchasing a car. Overall, the process was smooth and seamless, something you don't usually connect to a car purchase. We have Jason to thank for that! We look forward to working with him again on our next Ford purchase.


New Car Purchase from Jason Milburn

5
Sue Giardino on 03/07/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We recently decided to purchase our second Ford Escape. There was no doubt in our minds that we would return to Ron Hopkins Ford and Jason Milburn for this purchase. Jason is excellent to work with; not only did he meet us at the door upon our arrival but he had vehicle options ready for us to preview and test drive. Since I was going to be the primary driver of this vehicle, he listened to my needs and addressed each one. When it came time to finalize the purchase he didn't play games. He offered up an acceptable price right up front, none of the typical going back and forth that you expect to happen when purchasing a car. Overall, the process was smooth and seamless, something you don't usually connect to a car purchase. We have Jason to thank for that! We look forward to working with him again on our next Ford purchase.


My wife and I were very pleased with our buying...

5
golferdick25 on 02/28/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I were very pleased with our buying experience . Jason Milburn is very easy to work with and explains all the option available, making sure our purchase was pleasant .My wife loves her new Escape and very satisfied with the discounts from Ford and Ron Hopkins.


Jason Milburn is the guy to go to when buying a car. He...

5
browneyes32 on 02/25/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jason Milburn is the guy to go to when buying a car. He listens to exactly what you are looking for in a car. You could only imagine the fear of purchasing a vehicle multiple states away. However, Jason was able to take that fear away and direct me to two beautiful Ford Fusions. I decided to go with the Black 2012 Ford Fusion. Long story short, best experience EVER purchasing a car, for sure will go back to Jason if i am ever looking into purchasing another vehicle. Also, he was able to reassure me that he can set me up with a auto transport with a highly reputable company which also took more fear off my shoulders. The Transport went great, i have my vehicle and it is amazing and everything i wanted. Thank you Jason and Ron Hopkins Ford. :)


loyal customer

4.7
Neil on 02/02/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

My Husband and I have been buying car from this dealership for 20yrs. I have not once been disappointed with the service or my experience. My husband tell them what he wants and the dealer (Tony or Joe) finds him the best car for a great price. It feels like a family going to buy a car from them.


I called Ron Hopkins Ford looking for a much larger...

5
execsbcman on 01/18/2014

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I called Ron Hopkins Ford looking for a much larger vehicle to replace my Prius Station wagon V 5 and I was connected with Jason Milburn. He listened to what I was looking for and asked me to come into the dealership. He showed me the new Ford Flex and then based on size needs directed me to the new van Ford has coming out. Jason spent an hour with me going over all of the details about the van and was EXTREMLY helpful. He is a great guy and no one, absolutely no one knows their product line better than Jason. The issue was the van was not going to be released for a month or so and I needed a vehicle NOW! We looked at the F150 truck line and other alternatives but could not come together on a price for a great used F150 Lariat. I ultimately found what I was looking for in another car line, purchasing a 2012 Ram 1500 4WD Longhorn from another dealer. I wrote this review for 2 reason's 1 being Jason is a knowledgeable car/truck sales person and second he is absolutely one of the nicest guys I have dealt with in vehicles sales. I would not hesitate to look at a ford in the future using Jason. Thanks for your candid insights Jason!!!


everyone at the dealership was very friendly and helpful...

5
jerro3 on 12/05/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

everyone at the dealership was very friendly and helpful in finding the right car to fit my needs. they found me the perfect car that gets the desired fuel economy at a great price


thanks Ron Hopkins Ford

5
jim fitzgerald on 12/05/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

everyone at the dealership was very friendly and helpful in finding the right car to fit my needs. they found me the perfect car that gets the desired fuel economy at a great price


After looking on Cars.com I found a vehicle that Ron...

5
garyschmidt on 11/19/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After looking on Cars.com I found a vehicle that Ron Hopkins offered that I was interested in. Upon arrival at the dealership I was greeted at the Door by Ron McKinley. Ron was very friendly and a pleasure to deal with. I test drove the car that was advertised on cars.com and it was as described. This one owner vehicle is flawless. When it came time to negotiate the process was pleasant. They came down to where I needed them to be and then knocked off another bit of money to seal the deal. I am happy with the 2010 Ford Escape I purchased and when looking for another car will make Ron Hopkins Ford and Ron McKinley my first stop!!


Good People to deal with!

5
Happy Escape Owner on 11/19/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

After looking on Cars.com I found a vehicle that Ron Hopkins offered that I was interested in. Upon arrival at the dealership I was greeted at the Door by Ron McKinley. Ron was very friendly and a pleasure to deal with. I test drove the car that was advertised on cars.com and it was as described. This one owner vehicle is flawless. When it came time to negotiate the process was pleasant. They came down to where I needed them to be and then knocked off another bit of money to seal the deal. I am happy with the 2010 Ford Escape I purchased and when looking for another car will make Ron Hopkins Ford and Ron McKinley my first stop!!


Jason helped me with me my first lease almost 3 years...

5
luvbuddy on 10/22/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jason helped me with me my first lease almost 3 years ago. I was able to turn in my lease early and get a 2013 Edge will all the bells and whistles. He made the experience fun! I love the new ride.


Great place

5
Gravedigger on 10/14/2013

Customer Service: 5.0 Buying Process: 5.0

At your dealership I found the exact vehicle I was looking for, but even better. The sale was handled quickly, and the people I dealt with were all very friendly!


We took our 06 Taurus to ron hopkins for a starting...

1
dollymadis on 10/08/2013

Customer Service: 1.0 Quality Of Work: 1.0 Overall Experience: 1.0

We took our 06 Taurus to ron hopkins for a starting problem. They kept the car for a month and during that time the car repeatedly exhibited the starting problem. They either did not devote the time necessary to diagnose and repair the problem or lacked the expertise to deal with the issue. The car was returned with the same issue and I was presented with a $125 charge for I guess a month of parking. I was told since no codes were present in the computer nothing could be done. I can't help but make a comparison to kids coming out of public schools today unable to do math with out a calculator. Obviously background\experience are not essential qualifications for employment a ron hopkins ford.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~I'd like to clarify a couple things in Jeff Hopkins response:"Tom had previously taken his vehicle to a shop in St. Charles that could not replicate the problem after towing it in, but replaced his fuel pump"The "problem" at that time was that the vehicle wouldn't start. The shop had no issue replicating this problem and replaced the fuel pump as per my authorization." I then talked to my 2 technicians that worked on the vehicle, and we decided that we were comfortable that the problem was either the fuel pump or the fuel regulator. I called Tom and told him that we are not comfortable with educated guesses"This only happened after I posted a complaint here. I did authorize replacement of fuel regulator as it was the only suggestion ever offered. I sent a letter to the dealership shortly after our 1st visit expressing my dissatisfaction and received no response. The suggestion\diagnosis on the 1st bill was "vehicle will have to act up more often in order for use to diagnosis properly". "The following afternoon I personally called Tom to see if he experienced any of the same symptoms that he had experienced before the repair, and he said it's only been a day but it hasn't exhibited the same problem yet,"I did receive this call but car was still at dealership and I hadn't seen it since repair.Here is a copy of a fax I sent to dealership summarizing my issues: Att: Jeff Hopkins 10 10 13 Jeff, I want to thank you for your help in coming up with a possible solution to the starting problem with our 06 Taurus. I'm told the car exhibited the starting problem yesterday but did start today after installation of fuel regulator. We'll see if this rectify's the issue.With that being said I have to admit I'm unhappy with the $125 bill we paid for our 1st visit. I don't feel we received the attention or service's we paid for. I feel the suggestion of replacing the fuel regulator should have been made at that time and the fact you had the car for a month and even after that amount of time nothing was done or even suggested indicates a failure to address our issue adequately. It wasn't till I posted a complaint to a public forum and enlisted the help of the owners son was the attention paid to our needs that should have been done on our 1st visit. The fact that a possible solution was easily and rapidly suggested when you asked the question indicates to me that this expertise was available at the time of our 1st visit but was not sought out. I feel it appropriate that a refund or at least an adjustment be made to the 1st bill given these circumstances.10-15-13 PS: My request for an adjustment of 1st bill was also ignored.10-19-13One final thing here. Car wouldn't start till after repeated attempts this AM. I'd give my kingdom for a competent mechanic.Fix Or Repair Daily......12-16-13One (more) final thing here. It turns out we had an intermittently defective transponder key that was causing our car to not start. After spending almost $1000 and 3 months of inconvenience my wife and myself were able to figure this out. A $15 key from Amazon.com and a trip to Home Depot to get the key cut (after ace hardware refused to cut it unless we bought an $80 key from them) and about 2 minutes to program new key in ignition as per owner manual instructions our problem has been resolved.......with absolutely NO help from any of the "experts" we consulted along the way.


We've bought many cars from Ron Hopkins Ford but this...

5
SuzyKay on 09/20/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We've bought many cars from Ron Hopkins Ford but this trip to the dealer wasn't in our plans. Our 2010 Fusion was involved in an accident that was to bring us back to our Ford dealer (the car was totaled). The employees and sales people there made everything run smoothly from looking for a new vehicle to the paper work and just everyone being so friendly that it was actually a fun process in a way from being so devastating when we originally came in to look! We got a great price on a great vehicle with great service! Thank you Ron Hopkins Ford!!


Walked into dealership half hour before closing and they...

4.2
MicahStone on 08/27/2013

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Walked into dealership half hour before closing and they treated us like they had all the time in the world. Liked the way we were able to look at lot before we were approached from a salesperson. Our salesperson Oli Ponce was very friendly. I ordered the Weathertech liners from Mr, Dill and they fit lovely and I am very satisfied with them.


Called on Saturday morning with a low tire pressure that...

5
rdessent on 08/24/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Called on Saturday morning with a low tire pressure that came on. Asked if they could please check it out. Mike showed me a nail and had it removed. The car was washed and even gave me a report card on the entire car. My favorite salesman Glenn even noticed me waiting and stopped to say hello. In and out in less than an hour. This is my first Ford and have never had such great service, this time and every time at any dealership! I highly recommend them!


Very knowledgeable staff and very professional. I was...

5
echrist on 08/05/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very knowledgeable staff and very professional. I was greeted at the door, really friendly. They were also willing to work with me to agree on a price that was reasonable.


People encountered at the dealership were friendly,...

5
Luvmybeetle on 08/02/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

People encountered at the dealership were friendly, cooperative and knowledgeable. Questions were answered; hints and suggestions made without high pressure but clearly with an interest to making a deal. George followed up and followed through so a deal could be made. Very pleased with my new truck, the people we worked with and the dealership.


Simply the best

4.7
Colin on 07/28/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Had the pleasure of dealing with Oli at Ron Hopkins. This guy isn't a low pressure salesman, he is a no pressure salesman. Told him we were in the market for a new Fusion but were not buying the day we first went in due to closing on a house within a week. He said no problem, gave us space to look around the lot and came back and let us test drive a handful of different options. Had the house closing on the following Friday and was in there Saturday morning buying a 2013 Fusion. This isn't your normal dealership. They don't bombard you with calls and e-mails between the time you first go in and when you come back to buy, I got 1 phone call from the Sales Manager who I met on that first visit just to make sure our visit was ok, again, no pressure. When it came to financing and doing the deal Oli went out of his way to get us what we wanted for the best possible price, I actually ended up driving his demo car off the lot, hope they don't stick him in a Yaris because I took his car! It was refreshing to meet some of the Hopkins, they are all there and will meet with you. It also sounds like they are going to make some substantial upgrades to the building, that's a good thing, I like supporting local businesses. I am the type that always takes my car to a dealer for any service, no matter how minor, looking forward to coming back here quite a bit! Stop in, find Oli, meet the Hopkins and the other managers that make this one of the best dealerships I have ever had the pleasure working with.


I love Fords! Had the best buying experience ever on a...

5
Tnewsom112 on 07/23/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I love Fords! Had the best buying experience ever on a new car at Ron Hopkins in Elgin. The entire staff was helpful, friendly and knowledgeable. I would recommend George Nano, my Salesman to anyone.


Loved my experience!

5
Gary and Laura Paustian on 07/12/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The experience was great ... zero pressure, all positive and professional attitudes throughout! I appreciated the connection with the three employees during the process, they were visibly working together to make experience positive. With a used car purchase you sometimes wonder what is going on "behind the scenes," but seeing each employee through the stages of purchase, hearing them talking to each other, made us feel a part of the deal. The ability to work with what we needed in our trade in was a big help. I would definitely (and plan on it) purchase another truck, or vehicle at Ron Hopkins Ford! Thanks again!


Best Ford dealer on planet!

5
Phillycheeze on 07/02/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

GREAT SALESMAN, GREAT CAR, GREAT PRICE. Glenn went the extra mile and found the car I wanted. Zero high pressure sales. Great friendly staff. I will come back for the new truck.


Glenn put me in the car I wanted at a great price. Zero...

5
phillycheeze on 07/01/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Glenn put me in the car I wanted at a great price. Zero high pressure sales pitches. Great staff. Very comfortable with buying the best car from the greatest SALESMAN. Thank you Glenn.


very friendly - explained services but not pushy - Sales...

4.8
c10686 on 06/18/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

very friendly - explained services but not pushy - Sales person good - finance easy - gave fast service not sure what else to say - would go back again


I purchased my mustang five years ago and have had...

5
whtkgt on 05/29/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased my mustang five years ago and have had nothing but a very professional and friendly relationship with everyone involved from the purchasing process, to financing, to service over the course of owning this vehicle. I am even more impressed with the overall service department, when compared to other dealerships I have purchased a vehicle from. This service department goes over and above in terms of quality, communication, and friendliness, with no comparison to others. They are always willing to answer questions, regardless of how simple or complex, they call when they say they are going to call, and provide all the information necessary to make a decision, and then service the vehicle within the timeframe they say. They even follow-up to let you know it is done or if they need longer time...the communication with the customer here is the key. Versus other dealerships that do not communicate and you need to keep calling them for information. I always feel welcome and appreciated, not like I am a bother, or nuisance. When they say they treat you like family, Ron Hopkins Ford certainly does, and I will continue to be a customer for a long time.


Jason Milburn was an excellent salesman. He was...

5
marykalten on 05/18/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jason Milburn was an excellent salesman. He was knowledgeable and attentive. He followed up with me and was patient with my process of selection. I am very pleased with my purchase and my experience at Ron Hopkins Ford.


The response time to our request, the price, the vehicle...

5
kbloomer on 05/02/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The response time to our request, the price, the vehicle availability and the ease of completing the sale paperwork was outstanding. The customer service at this dealership is top-notch.


I have bought several cars in my lifetime but I have...

5
Lindak1996 on 05/02/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have bought several cars in my lifetime but I have never been treated as well as I was at Ron Hopkins Ford. Everyone went out of there way to make sure I got everything I needed and they saved me some money. I would definately recommend them to anyone I know that is buying a car.


I am a former customer and have experience the great...

5
joecarnes2 on 04/11/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am a former customer and have experience the great service at Ron Hopkins Ford. I was searching on line for a used car and Jason responded to my search . So we decided to make a visit to Ron Hopkins Ford looked up Jason and he showed us a few cars . Well we fell for a beautiful black fusion sport, we worked out a great deal . Jason and all the people were Friendlyand very helpful. There are many dealers out there but you wont find the customer service you get here.


I just bought my first car of my life at this dealer. I...

5
alsmith25 on 04/08/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just bought my first car of my life at this dealer. I was just looking from dealer to dealer looking for a good used car. Ron Hopkins Ford happened to have a car I wanted to try. We were greeted by Jason Milburn. He is absolutely wonderful! I was really cautious with my purchase because it was my first time and I felt absolutely no pressure from Jason. He didn't interrupt, get defensive, or pressure me out of my price range. I ended up buying from him and I look forward to my first new car which I will most certainly go back to them for!


I had a wonderful experience at Ron Hopkins Dealership. ...

5
devereux on 04/01/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a wonderful experience at Ron Hopkins Dealership. Everyone was very kind and helpful. Glenn Hardek walked me through getting a new car, answered all of my questions and made sure that I had the best price available to me. He made sure that I knew how to operate everything in my car. I would definitely return to this dealership and salesman. Thank you for a wonderful experience!


Great Service

5
Teach on 04/01/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had a wonderful experience at Ron Hopkins Dealership. Everyone was very kind and helpful. Glenn Hardek walked me through getting a new car, answered all of my questions and made sure that I had the best price available to me. He made sure that I knew how to operate everything in my car. I would definitely return to this dealership and salesman. Thank you for a wonderful experience!


I have worked with Glenn for a few years now and have...

5
DennisWatt on 03/31/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have worked with Glenn for a few years now and have purchased 2 vehicles from him. Each time I felt that I was able to get the best possible deal, and Glenn worked very hard to get me exactly what I wanted. I would highly recommend Glenn and Ron Hopkins


Highly recommend

5
guido04 on 03/31/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I have worked with Glenn for a few years now and have purchased 2 vehicles from him. Each time I felt that I was able to get the best possible deal, and Glenn worked very hard to get me exactly what I wanted. I would highly recommend Glenn and Ron Hopkins


This is the 3rd vehicle we purchased from Ron Hopkins...

5
rnuss99 on 03/24/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the 3rd vehicle we purchased from Ron Hopkins Ford. Jason Milburn is a sales person you can trust. I told him what I was looking for and the price range. Jason presented me with an estimated price. The vehicle exceeded my expectations in quality and cleanliness. We closed the deal for the original estimated price. I was also given the opportunity to purchase additional options and warranty with no added pressure to buy. If your looking for a low pressure sales situation and people you can trust, I highly recommend Ron Hopkins Ford.


Outstanding Service

4.7
Rich & Lisa on 03/23/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

This is the 3rd vehicle we purchased from Ron Hopkins Ford. Jason Milburn is a sales person you can trust. I told him what I was looking for and the price range. Jason presented me with an estimated price. The vehicle exceeded my expectations in quality and cleanliness. We closed the deal for the original estimated price. I was also given the opportunity to purchase additional options and warranty with no added pressure to buy. If your looking for a low pressure sales situation and people you can trust, I highly recommend Ron Hopkins Ford.


We had a great car buying experience at Ron Hopkins Ford....

5
SwapnilParanjpe on 03/15/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a great car buying experience at Ron Hopkins Ford. Glenn was a very patient and knowledgeable sales guy. We first visited the dealership in November or December and took over 3 months to finalize on the car. Glenn showed us a couple of different vehicles and then allowed us to proceed at our own pace. At no point were we pushed or rushed into making a decision. Once we made our decision, the rest of the process/paperwork etc went very smoothly.I would highly recommend this dealership and recommend Glenn as a sales manager.Thanks,Swapnil.


My husband went looking at cars and met Ron McKinley he...

5
MrsP2u on 03/13/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband went looking at cars and met Ron McKinley he greeted him with a big hello and a smile.My husband told Ron what I was looking for and my price range and gave my husband info on the car he thought I might like.A few days later we returned Ron greeted us with a big hello and rememberd my husbands name and took care of us right away. Ron took us to the car he and my husband looked at told me all about it and told us to take it for a drive and we did and I knew I had my new car!!Ron was so helpfull and explained step by step what was what with the car and what I needed to do to get the car.The last car I had the dealer only spoke to my husband even though I was getting the car and sitting next to him,Ron spoke to me eye to eye and that was so nice he made me feel vary good about the purchase and helped us in any way he could.I'm super happy with my car and Ron McKinley is a fantastic dealer!!!Thank you,Michelle Pennada.


Best salesman I have ever worked with. I've had...

5
lmenz on 03/12/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Best salesman I have ever worked with. I've had multiple contacts with Jason and all have been great. I would send anyone to see him.


Jason Milburn went above and beyond to answer questions...

5
carsford on 02/27/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jason Milburn went above and beyond to answer questions and explain everything to us .We received the best price and financing for our needs.I will recommend Jason and Ron Hopkins ford to family and friends. Bob Gillman was also very helpful and with our needs.


I have bought two cars from Jason Milburn over the course...

5
shelby313 on 02/20/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have bought two cars from Jason Milburn over the course of the last few years and each purchase was a great experience. Each time it was a no pressure, simple process to get the car I wanted at a fair price. The service department is excellent as well, making repairs as promised within the promised time frame. I can't recommend them highly enough.


On October 26th 2012 I went in to buy a new 2012 ford...

5
MikeWestland on 02/12/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

On October 26th 2012 I went in to buy a new 2012 ford truck Glenn was the sales man that helped me. I had a accident in January 2013 that totaled my truck. Remembering that I had a great experience with Glenn I went back to Ron Hopkins Ford and went right in to see Glenn. Glenn remembered me since it had been a short time since I had bought the first new truck. He worked extra hard to find me the same truck right down to the color! Also found that the second truck had some up grades that the first truck didn't have like the off road package, serius radio and auto start (which I had to pay to be put on the last truck) I was able to save money I thought I would have to spend for an auto-start. Glenn went out of his way to help me and I would recommend him to anyone I am very happy with my second new truck.


Great folks to buy from. Talked to Jeff on the phone...

5
4RVFUN on 01/31/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great folks to buy from. Talked to Jeff on the phone before driving out to Elgin. Jeff had the truck ready to look at as promised and exactly as desribed. Handed me over to Juve who was very knowledgeable and took the time to show me all of the features. No pressure and a willingness to get to a price I could afford was a real pleasure. On delivery day paperwork was fast with no hidden costs or pressure to buy extra add-ons. Juve again took the time to go over the truck's features once more to make sure I comfortable with the opperation of the controls.


Oli was friendly and very helpful; he took his time to...

4.8
Andrea Logan on 01/30/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Oli was friendly and very helpful; he took his time to answer all my questions and didn't pressure me into buying a car,but made the car buying process easy. THANK U


Every employee we had the pleasure of working with was...

5
jbeyer11 on 01/26/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Every employee we had the pleasure of working with was extremely helpful, knowledgeable, and friendly. They had my best interest at heart and were willing to do whatever it took to make sure that I found the vehicle that would meet my needs. I ended up purchasing a new 2013 C-Max. I absolutely love the car--great fuel economy, luxurious interior, plenty of great features, and enough cargo room for my string bass. Carl and Jeff really took care of me and gave me a great deal. I also received an excellent value on my trade-in, an awesome rate through their financing options, and a great extended warranty and maintenance plan. I highly recommend Ron Hopkins Ford to anyone looking to purchase a vehicle. I know that I will go back when the time comes.


Everyone was friendly and knowledgeable. We were offered...

4.8
Diana Stoll on 01/23/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Everyone was friendly and knowledgeable. We were offered options and extras without the dreaded 'pushy salesman' method of sales. Carl helped me learn about all the technology in my car. I love my new car!


They were all so wonderful, it was such a pleasure!! It...

5
Mryan28 on 01/22/2013

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They were all so wonderful, it was such a pleasure!! It was also really nice to see two young men carrying on a business that their father built. We will come back to Ron Hopkins Ford for our next vehicle and the one after that and the one after that and the one after that!!!


My family and I have purchased numerous vehicles from Ron...

5
FR on 01/21/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My family and I have purchased numerous vehicles from Ron Hopkins Ford. Every transaction was professionally handled. During our most recent purchase I had the pleasure to work with Jason Milburn, Jeff Hopkins, and Joe Lascio. Each of these gentlemen was extremely knowledgeable and diligently worked to get me a great vehicle at a great price. The entire transaction was carefully explained and Jason and Jeff took a great deal of time showing me the Fusion's multiple options and respective functions.I would strongly recommend that a perspective car buyer visit Ron Hopkins Ford for their product line, outstanding customer service, friendliness, and overall great experience.


I've purchased numerious vehicals from them with very...

5
J. C.harris on 01/19/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've purchased numerious vehicals from them with very good experiences each time. Service (when required) has also been a very good experience and serviced when promised


Pleasant experience from a dealer that really seems to...

4.8
kilometrs on 12/22/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Pleasant experience from a dealer that really seems to want to work with you on your purchase. The staff seemed geared to work togther as a team.


Oli was friendly and personable and not pushy and made...

5
JList on 12/02/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Oli was friendly and personable and not pushy and made buying a car an easy and enjoyable process. He is very knowledgeable about the SUV that I purchased and I appreciated that he set-up my phone and showed me everything in the car and how to use everything. What should have been an overwhelming process turned into a very enjoyable one. I would buy another car from Oli and this dealership in a heartbeat. Thank you for making the process so easy. I feel that I received a great deal and do not regret my purchase.


Just went through our third car purchase from Ron Hopkins...

5
tredburg63 on 12/01/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just went through our third car purchase from Ron Hopkins Ford. This latest one took quite awhile to get through as changed jobs and had to wait longer than anticipated to get back to work and get in the market for a replacement car. Jason was more than helpful in directing my search, allowing me to test drive and making the process as easy as possible once again. Jason will continue to be my first stop for any new car purchases.


I stopped in to Ron Hopkins Ford to look at used cars and...

5
scotthorn on 11/15/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I stopped in to Ron Hopkins Ford to look at used cars and was very pleased to find just what I was looking for. I was able to work with Glenn and Joe and felt very comfortable with the whole buying process. The 2010 Escape that I purchased I've only had a few days, but so far I'm completely satisfied with it. Thanks for all the help with this purchase. Keep up the good work.


Great prices, Friendly service. I was introduced to other...

5
dwain.ackerman on 11/03/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great prices, Friendly service. I was introduced to other departments and dealer managers. I was treated liked a valued customer even after the sale was completed.


they let up look in peace, did not push us into...

5
hector3751 on 11/01/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

they let up look in peace, did not push us into buying.that is what my husband likes. mike was ther when we needed him. a very pleasent salesmen. we would recmond this dealer.


Customer Service is their middle name . They knew I...

5
buckc1844 on 10/30/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Customer Service is their middle name . They knew I wanted to purchase a car but I was not sure of the car I really wanted. Three cars were in the running from different dealers. I was very happy every time I came back to Ron Hopkins. Oli and his associates went out of their way to answer my many concerns. I am now the proud owner of the most beautiful car they have ever sold.


This was the second used car we purchased from Ron...

5
hjrjolie on 10/28/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the second used car we purchased from Ron Hopkins Ford. We still have the first one and they service it for us. They couldn't be friendlier. The price was very good and they provided all documentation on the vehicle. I will come back to Ron Hopkins Ford for service and for my next automobile purchase. Oli Ponce took care of us so well, I am recommending everyone I know to see him when they are looking for an automobile.


Carl Thunboe was great to work with. Very knowlegeable...

4.5
Mo E with no E on 10/24/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Carl Thunboe was great to work with. Very knowlegeable and friendly, no high pressure. We visited Ron Hopkins a couple weeks prior to the sale, and after visiting other dealerships, we came back and received a good deal on the car we wanted. A very pleasant experience. I highly recommend Ron Hopkins Ford.


Mike went above and beyond to find me an upgraded car in...

5
MDombrowski on 10/15/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mike went above and beyond to find me an upgraded car in great condition that fit within my budget. He was personable, friendly, and good at building rapport to make us feel comfortable. We've been bringing our car here for years, and now had a great buying experience with them too. I highly recommend Ron Hopkins if you're in the market for a new vehicle.


Good friendly attentive service. Negotiations went very...

4.8
snschef on 10/08/2012

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Good friendly attentive service. Negotiations went very smoothly. Got a good deal on trade in and a great price on the slightly used car purchased. Carl was great. I liked his sales approach very low key non adversarial. I knew what I wanted going in and left with 2hours later


Ron Hopkins Ford (Elgin, IL) Service Department More of...

1.6
Gary Marchlewicz on 09/21/2012

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 4.0 Pricing: 1.0 Overall Experience: 1.0

Ron Hopkins Ford (Elgin, IL) Service Department More of the same Parts ReplacersOur 2010 Mercury Milan started stalling so I hit the internet to try to find a good Ford dealer for service. Ron Hopkins got pretty good reviews so we took out car to them. They said a faulty purge solenoid was the cause, it was fixed in a day, and I thought I was lucky because the bill was only $265! How wrong I was.Two days later, the same problem occurred but worse. This time I had to have it towed back to the dealer. Naturally, they told me it was an entirely different problem, a bad throttle body this time. Some coincidence, same problem caused by two parts going bad at the same time! This time, the bill was $361, including the tow.My wife did some investigating on line and it appears that Ford has a lot of problems with throttle bodies in their Milans and Fusions. Considering this is a common problem, if the mechanic was any good, the real problem should have been correctly diagnosed the first time and we could have avoided a lot of unnecessary expenses. Instead, we had a parts replacer working on our car, and we had to pay for his mistakes.Anyone know of a good mechanic?


The buying process for a vehicle is usually lengthy and...

5
tammat1 on 09/19/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The buying process for a vehicle is usually lengthy and tiresome. Not so here. I was pleasantly surprised with the process of purchasing my new car. Everyone I dealt with where helpful, knowledgeable, and pleasant. I did not fell pressured in any way. I highly recommend Ron Hopkins Ford. I have purchased numerous vehicles and this was by far the best experience I have had.


We had just been to another Ford dealer and I had to in...

5
rohs3madl on 09/18/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had just been to another Ford dealer and I had to in to get someone to help me. Ron came out and asked if we needed help and he was really great. I would go back to him in a minute if I was looking for another car.


Although the process is lengthy, ALL the personnel were...

5
ted.sumpter on 09/15/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Although the process is lengthy, ALL the personnel were fun, kind and a joy to have to hang with. This is our 6th vehicle we have purchased using Ron Hopkins Ford. We will be back!


I really brought my old truck in to be serviced. It had...

5
demuth_r on 09/06/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I really brought my old truck in to be serviced. It had too many old age repairs. In a conversation I was told that they had a Ranger on the lot. The price was reduced and fit my budget. They accommodated me and in minutes I was on my way. I felt comfortable dealing so quickly because they had serviced my old truck so well. I can easily recommend them to anyone.


Working with Jason for my new car was amazing. I could...

5
JennHerbst on 09/05/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Working with Jason for my new car was amazing. I could not have asked for a better experience! In fact everyone we dealt was incredibly friendly and made us feel welcome. I absolutley recommend this dealership!


Our salesman was Ollie Ponce - His name is not listed. ...

5
terryrazz1 on 09/01/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our salesman was Ollie Ponce - His name is not listed. He was wonderful. I felt like he befriended us and was really down to earth. He made our buying expierence a pleasure and not a chore.


I went to the Ron Hopkins Ford dealer to test-drive a...

5
alejandra.weiss on 09/01/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to the Ron Hopkins Ford dealer to test-drive a Ford Explorer. I was greeted very nicely by Mr. Oli Ponce. He asked me what I was looking for and showed me to the Explorer's that were available. He asked me what features I wanted and anything and everything that I was looking for in this vehicle. He was very knowledgeable and he went above and beyond to show me all of the vehicles features. He also informed me about all of it's safety features, which I was not aware of. He took me out for the test-drive and was great. He made sure to ask me what I thought and how the vehicle drove? I have had many experiences with dealer salesmen and I was skeptical to inform Mr. Oli that I would not be purchasing a vehicle, since usually when you let a salesman know such information they lose interest and motivation to answer all your questions or to even continue with their "great" customer service. I was actually not from town, I was just visiting family and all I wanted was to test-drive the vehicle I was thinking of purchasing in a different state, and I let Mr. Oli know that. But unlike I thought, he continued his EXCELLENT service. He went above and beyond to make us feel important and that our visit was worth it, even if we weren't purchasing. He went above and beyond to answer my questions, and options I would have to purchase this vehicle in my state of residence. I also informed him I had a trade-in and he helped me by searching for my vehicle's trade-in value, so I would have an idea when it was time to make my purchase. He was friendly, nice, and funny. I think that all salesman should be like him. He knew what he was doing and he seemed to enjoy his job. The only thing that held me back from making a purchase with Mr. Oli was that I did not have my trade-in vehicle in this state. Otherwise I would have enjoyed purchasing my vehicle from this dealer and with the help of Mr. Oli Ponce.


Experience was overall very good. We were not even...

4.8
Judy McCloud on 08/24/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Experience was overall very good. We were not even expecting to purchase a vehicle that day (however have bought 2 vehicles prior to this purchase) and were just beginnig the "search" process. Everyone we dealt with was very knowledgeable, respectful, friendly and most importantly not pushy. We were made an fair offer on our trade and the process went pretty smoothly all in all. We love our new Ford Focus and as far as we are concerned, will be a life long customer as long as the service remains at the level it has been these past 9+ years we've been doing business with Ron Hopkins.


Jason Milburn is the main reason we returned to this...

5
cat713 on 08/19/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jason Milburn is the main reason we returned to this dealership. We think he is the best salesman at Ron Hopkins.We also had excellant experience dealing with the service department.


George was a great salesman! He was very personable and...

4.8
frank crosby on 08/18/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

George was a great salesman! He was very personable and professional and he is the reason we chose to buy a Ford Edge from this dealership. He went out of his way by coming in on his day off to obtain our vehicle and prepare it for delivery to us. He was very patient when teaching us how to use the car's features. He made sure the car was in perfect condition before we drove it off the lot. He thanked us many times for our business and we feel confident we will continue to get outstanding service from him and the dealership in the years to come.


My family has been going here since I could remember and...

4.8
Michelleward on 08/06/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My family has been going here since I could remember and have always been satisfied with the customer service, kindness, cleanliness, professionalism, and the pride everyone has with working there. I would have to say that George Nano, by far, has been my favorite salesman we have worked with. I felt genuine kindness and felt that he truly cared about my family and I. It was I that got the most recent car and was very satisfied that George called me the next business day to see how I was doing, how the car was running, for any questions I had, and checking to see how I was liking the Taurus. That meant a lot! I'm definitely going back here when a new car is needed and will recommend Ron Hopkins to anyone looking for a car and wants to have a good experience with it. Thank you, guys.


Great Experience

5
F250 Deisel on 08/05/2012

Customer Service: 5.0 Overall Facilities: 5.0

The salesman was very helpful and gave us just the amount of help that we wanted. He was helpful and not pushy. Even though we didn't wind up buying the truck, we would have beedn very comfortable with buying from Ron Hopkins Ford.


I came to Ron Hopkins looking at Escapes. Jason met me...

4.8
jenith1 on 07/30/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I came to Ron Hopkins looking at Escapes. Jason met me when I finished my test drive of the demo model they had on the lot. Jason was a lot of fun to deal with, and made the transaction as painless as possible. When I took the car, there were some issues to be resolved at a later date (detailing and paint work) and he has been very proactive in handling this as well.


We came in because our nephews have bought cars there and...

4.6
cnyari on 07/22/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

We came in because our nephews have bought cars there and recommended them to us. After we bought the car come to find out that they all had been offered free oil changes for a year, and we did not receive that offer. I was disappointed to find this out. We did puchase a new car, they received free oil changes even with a used car. Not sure why this is??!!


Went to Ron Hopkins to look for a new vehicle. Jason was...

4.4
ValueSeeker150 on 07/01/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

Went to Ron Hopkins to look for a new vehicle. Jason was very friendly and let me drive vehicles with different options to help my decision. He worked up a price and told me it was $500 over invoice. I've heard this line before at other dealers when searching for vehicles. When I went to a few other dealers I was able to get an additional $1000 off the price he gave me. This made it an easy decision on who to go with. I would definetly shop around if you are looking for a good price.


Juvenal was very helpful as this was the first time I...

5
jbaby1951 on 06/28/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Juvenal was very helpful as this was the first time I purchased a car on my own. Am very happy with the car, and pleased with the service. I am still learning about all the options on it, and I would purchase a car again from them if the time comes. Everyone was very friendly and helpful. Thank you


My visit to Ron Hopkins Ford was the best experience...

5
inkedqueen on 06/14/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My visit to Ron Hopkins Ford was the best experience ever. I previously have dealt with other dealerships and felt that all they were concerned with was the sale, regardless of what my wants were. Other dealerships attempted to get me to purchase a vehicle that I did not want at a price I did not want to pay. I had been corresponding with Jason Milburn via email for a few months and he never pressured me to "hurry and get into the dealership before its too late". He kept me informed with the current Ford incentives along with the current promotions of the dealership. On the day I decided to go in, just a whim, I was greeter very friendly and professionally by Dennis Sulky who let me know that he would also be able to assist me since Jason was unavailable. After checking a few cars with Dennis, I decided I needed more time. Dennis did not pressure me to stay and think about it, he said no problem come back when you are ready. Before I left Jason became available and made sure we spoke as well. Again extremely friendly and great guys all around. I came back on the following Saturday and Dennis had a car all picked out for me to test drive. He paid attention to every detail that I wanted in the vehicle down to the interior colors without compromise. Both Dennis and Jason knew I worked nights and had just worked the night before so they made sure I did not spend my entire Saturday in the dealership. Before I left Jason gave me a quick tutorial on how to use the Sync system and he synced my phone for me. I was ready to go!!!. Both my brother and mother will be looking for a new car before years end and I will be taking them back to the Ron Hopkins Family. Great atmosphere!


Everyone at Ron Hopkins was extremely helpful and...

5
aewilliams on 06/14/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone at Ron Hopkins was extremely helpful and friendly, especially Dennis Sluski and Joe Dill. My mom and I came in to Ron Hopkins looking for a reasonably priced car and Dennis was able to get us a great deal on a Ford Focus. Joe also helped by getting us a great deal on a service package. Overall, it was a great experience.


The number one thing I liked about Ron Hopkins was the...

5
clink1994 on 06/13/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The number one thing I liked about Ron Hopkins was the friendliness of everybody and the ability to help and work with me and my situation. I went in there expecting the "salesman" kind of attitude but Jason was amazing at helping me and and getting me into the right car. He and everyone else there I met were great and keeping you comfortable and guiding you towards the rational decisions rather than constantly throwing you numbers and pushing for signatures. I definitley plan to get more Fords in my lifetime and most definitley will be coming back to Hopkins, and hoping Jason will still be working there, great guy.


This is the 5th car I have purchased at this dealership. ...

5
glynns34 on 06/12/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the 5th car I have purchased at this dealership. I have always found them to be friendly, courteous, and geniunely interested in assisting with a car purchase. They work diligentely to assis you in selecting a vehicle within your price parameters and getting the bedt finance rate they can. I highly recommedn them. I feel they are honsest and really want you to be completely satisfied.


George was a nice guy who greeted my brother, Dad, and I...

4.4
kownack1 on 06/06/2012

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

George was a nice guy who greeted my brother, Dad, and I with respect. I ended up buying a new Ford Focus 2012 and he knew lots about the car. He knew a lot about all sorts of cars in general.


I have been dealing with dealerships since I was 18 years...

5
anieves72 on 06/06/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been dealing with dealerships since I was 18 years old, and have honestly found the dealership that I will do business from now on. I was very impressed with the friendliness of all the staff at Ron Hopkins. I arrived there on Friday evening 20 minutes before closing wanting to talk to a sales person to go over my options in trading my car to upgrade to a larger vehicle because of our new addition to our family. I spoke with Dennis Sluski he took the time to answer all my questions and made me feel at ease regarding the process. I came back on Saturday afternoon, and I tell you that my experience was exactly what Dennis had told me. I have never experienced the ease of completing the transaction in 21 years of buying new and used cars. I didn't spend all Saturday afternoon at the dealership either, I was there a couple of hours, and I was completely done. I give great praise to the professionalism that Dennis Sluski showed me during the entire process. God willing when I'm ready to get the "Got To Have It Green" Mustang Gt I will be back to see Dennis again. Thank you !


How they accomodated us was unbeliveable. We had certain...

5
CJLest on 06/04/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

How they accomodated us was unbeliveable. We had certain specs for the car and they not only helped source but helped us with a loaner in the meantime. They are great. We had a wonderful experience, highly recommend!


l had a good experience with George. He helped all the...

5
sideburns on 06/01/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

l had a good experience with George. He helped all the way through the car buying process and made it so simple. My family has been coming to this dealership for a long time and I personally would buy from here again.


Upon entering the dealership, George warmly greeted us...

5
Char Devine on 05/31/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Upon entering the dealership, George warmly greeted us and promptly showed us the features of the Escape, Edge, and Explorer. He was very knowledgeable and thorough. When we returned a few days later to buy, he was very attentive and helpful. He patiently took us through all of the high-tech features explaining them in detail and reviewing those about which we were uncertain. Jeff Hopkins saw to it that some minor scratches were touched up and floor mats were included. We had a very positive experience and would recommend the dealership to others.


An excellent experience! Jason Milburn is a friendly and...

5
Matt V. on 05/30/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

An excellent experience!Jason Milburn is a friendly and very helpful Ford Salesman.No problems at all.I will be going back to Ron Hopkins Ford for my future car purchases.Thanks again!A++


Called a few weeks ago to ask about a new vehicle, and...

1
jiesong on 05/29/2012

Customer Service: 1.0 Friendliness: 1.0 Overall Experience: 1.0

Called a few weeks ago to ask about a new vehicle, and spoke to the owner. Now, at the end of May, called again to inquire about the same vehicle, and was told that I had apparently "promised" the owner to show up at the beginning of June and that I had "stood him up".Angelo didn't even give me a chance to quite understand the concept of "standing up" someone at a date that's yet to come, and continued to press me with literally questions like, "how could you do something like that?"I'll be honest and say that I'm not blessed with an elephant memory like some folks, so maybe I said something a few weeks ago that I don't quite remember, but I haven't even committed the crime yet and wasn't even given the chance to explain / apologize and was flatly told to go somewhere else.If this is the kind of arrogance with which they treat their customers at the initial quote then god help you if you ever do business with them and have a disagreement. Save your time and go somewhere else.


One word: CLASSY! This place was full of fun,...

5
giltee2 on 05/21/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

One word: CLASSY! This place was full of fun, professional and helpful people! Haven't been on a car lot in a long time and it was nice not running into the stereotypical hard sales approach!


Identical as first review.Driving around lot looking for...

4.8
dthornton on 05/18/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Identical as first review.Driving around lot looking for small pick-up. George came out to assist us and we found what we were looking for with his help. I don't recall the name of the person who helped us with financing but he too was very helpful as was Joe. Am very happy with new truck and would recommend dealership. I have already passed out some of George's cards. Denny Thornton


$30,700

Mileage: 14285

Color: GRAY

Transmission: 8-Speed Automatic

Body Style: Suv

City: Elgin, IL

Engine Type: V6

$14,200

Mileage: 75856

Color: BLUE

Transmission: 6-Speed Automatic

Contact seller for Body Style

City: ,

Engine Type: EcoBoost 2.0L Turbo I4 245hp 275

$19,800

Mileage: 18268

Color: RED

Transmission: 6-Speed Automatic

Body Style: Crossover

City: Elgin, IL

Engine Type: I4

Go to all dealer listings


® 2020 CARSDESK. All Rights Reserved.