Honda World

Debra is the best!!!

I have used Honda service fo years and part of the reason is that Debra is there to make sure everything goes the way it should. Never any problems getting the work done right and in a timely manner. Will be back...

Outstanding customer service

Kathy Hawkins went above and beyond in coordinating service on my car. She took extra measures to clean and rub out some damage to a wheel cover and she kept me well informed about repairs needed on my car.The tech who worked on my car caught some damage I didn't see, saving me from a possible blowout on the road.

Great experience buying a new car!

I bought a new car from Lollie Reiss a couple of days ago and I could not be happier! I had a great experience and great service. Everyone was very helpful.

Service

Deborah did a great job of keeping us informed of the service process. We had a unique issue and she was very sympathetic and helpful.

Buying my first car in 14 years.

Buying the car from Semsa Rizvic was a great experience. She was very knowledgeable, patient, and made sure to show me all of my options. I love my red Fit!

Great Experience with Ryan Kuhlenschmidt !

Fast, easy and very informative! Brittany & Ryan were very sweet and helpful! Definitely enjoyed my experience buying my THIRD Honda! Wouldn't shop any where else!

New Honda Odyssey

On the advice of a friend we contacted Lollie Reese to investigate the purchase of a new mini-van. We'd been to other brand dealerships and were frustrated by the salesman's lack of knowledge regarding the vehicle and their desire to quickly jump to a sale. Lollie at Honda World however spent the better part of two days answering our many questions and working towards an agreeable price and financing option which fit our needs. I would highly recommend Lollie to anyone exploring options for a family car; Honda World has a lot of them.-JT AndersonNew 2016 Honda Odyssey Owner

You get a car! You get car!! Everyone gets a car!!!

Chris Stromberg is probably one of the best salesman I have dealt with in years. I initially contacted him based on a friend's referral but he appeared to be out on vacation. That didn't stop Chris from coming in anyway and helping me purchase the vehicle I wanted! Chris always made me feel comfortable in asking any question, and preventing any new-buyer jitters. Chris never made me feel "pressured" or "double-talked" me in anyway. Chris never made me feel like he was trying to "screw me over" to get a sale. For these reasons, I foresee using Chris Stromberg and HondaWorld as my go to place for vehicle purchases, maintenance, and repairs.

Lou Ann Blatz

MIcah the individual who took my request was very polite prompt and knew what je was doing. Very satisfied, always have car serviced at Honda. I did not have to wait very long, I was one of the first in line when opened...... However, I did call on Saturday to get the express service times for Sunday and was told they would be open from 8:00 to 6:00. Im glad I did noto show up at 7:30 as I had I planned as it turned I wasnt able to get there until 12:30 and coincidentally it worked out just fine. You may want to brief your receptionist on hours of operation.

buying a Honda

Nick was great, this was the best experience I have ever had buying a car. I will be back to buy and will tell others about my experience

Great experience

Author Wilson was an excellent salesman. He was very accommodating and helpful. Honda world's staff was excellent. I would recommend to anyone. Best dealership I have ever dealt with.

Sunday Service

Fast service and efficiently ran; nice waiting area too.

Great service experience at Louisville Honda World

I took my Honda Element in for the passenger airbag recall. John Kastelec, my service advisor, was professional and courteous as he prepared the service order for my vehicle. I gave him my cellphone number and told him I was going out for breakfast while my car was being serviced. Upon hearing this, Dave Weber the shuttle driver, immediately offered me a ride to a nearby restaurant.Upon my return, my car was repaired and ready at the promised time. I am very pleased with my service experience at Honda World.

Above and beyond

Incredible service: prompt, professional, and personal!! Even got a car wash. Although I only came in for an oil change on a 2006 Accord with 165,000 miles, I was treated like I was a prospective buyer and VIP of the top models!

2017 Honda Accord Purchase

The dealer that worked with me was very efficient. He worked expediently and was cognizant of my wishes. Dealer explained in detailed the waiting periods and expectations the day of delivery. I absolutely love my car and I am happy with the service.

Great experience

This was our first brand new vehicle. Couldn't have been better experience. Tried other dealerships first, but after talking with Doug we drive from out of town to buy at Honda World. Doug was excellent and gave us the best no haggle price right out of the gate. Will definetly purchase our next new vehicle from Doug.

Not Good

David salesman was very nice. He was very patient and understanding that this is a big purchase. David even stayed late so I could buy my car . I got a Jeep Cherokee from the used lot. After agreeing on the purchase price I was then taken over to the financing Department. The first person I talk to with a technology specialist who wanted to pair my phone to my Bluetooth I told her it was very easy I can do it myself. Then she asked if I had any questions I said yes what is the Uconnect system in my Jeep Cherokee. She Shrugged her shoulders and said I'm not sure. She had her phone in her hand never offered to Google it or anything. Next I went to sign the paperwork after looking over the paperwork I noticed that the numbers were not correct. I pointed this out to the guy and he said that's what you agreed on I said no so the paperwork is over there in the folder that's what I agree. I could tell he was upset with me questioning him and sure enough I was right he then had to retype all my numbers. I was also not offered any extended warranty paint warranty or anything basically I was hurrying up to get out because I guess it was too late. After I got in my car I noticed the floor had not been cleaned with being a black jeep interior it showed and I was not offered to come back and have a detail or anything. A few days later I got a phone call saying that my license has expired I was not aware of this well they sold me a car with expired license and the financing came back on them. I was able to go the next day and get my license and email it. Here it is over a month after getting my used Jeep Cherokee still no tags I got a letter yesterday saying that my car was from out of state it needed to have an inspection. Right next to the holidays it's very hard to take off work to get this done I called and ask if they can get me a new temp tag they said we contacted you earlier I said no you didn't I received a letter yesterday he said there's nothing they can do. The customer service was terrible

Getting my Honda serviced

I was very happy with the service and the staff. Thank you Nick!

Great service

Thanks for giving a free oil change since it was the first one on my new Hrv. I will be back! Mike was very helpful with the shuttle set up and the driver was very nice too!

RoadTrip

William Bradley came out of building to greet me. Explained I needed my car ready for up coming road trip. He made sure my car was road ready. Very pleasant young man. Oil & transmission fluid change along with new tires and car wash.

The worst car buying experience I have ever had.

I knew what I wanted when I went in but the sales person told me they didn't have it in stock and steered me to one that was $10K more expensive. It had been on the website for a week and stayed there for a couple of weeks after. He was condescending and made me feel like I was wasting his time. When I complained later I was told, "Oh, that's just his way, he's just laid back." He needed extensive training in customer service. I admit I'm an easy mark for a good salesman, but Sam Swope has such a good reputation I thought I'd be treated right. I paid a total of $26K for a car I didn't intend to buy and do not like. I spent much more than I could afford and had budgeted for. Now after 8 weeks of waiting for the new tag to come, I call and find out I'm expected to come there and pick the tag up. Why should I have to drive 15 miles each way to pick it up when they got $26K from me? I have never had to go to the dealer to get the tag; other dealers automatically mail them. I will go back for the service that was included in the sale and for warranty protection but I will never go back there to buy a car, used or new.

Good experience

Very good work. Changed the oil in my vehicle, the battery in my keyless remote and washed my car. No issues. Great customer service provided.

Wonderful service

Appreciate how kathy took care of me. Knew jessica had moved up but she recommended kathy who gave me same great service. I had tire pressure issue and asked about oil change. Car serviced and feel good about customer service

Honda World Was Wonderful!!!!!

From start (several trips to the facility) to finish (actual buying day) it was very easy. I'm 52 years old and believe it or not, this was my first car buying experience on my own. I was treated very professionally from ALL involved. I was never pressured for time or to make a deal. I explained that each time I was looking, that's all it would be. I only went to one dealership (this one) for several reasons. I didn't even buy the car I set out to get (completely my choice, and even surprised Andre, my salesman). I brought my husband back with me on the actual buying day but it was clear to all involved that it was to be my car, and I was treated as such. We will be back for another car, as we told them. This is the third car we've bought from them and we'll repeat the experience when we trade in the Odyssey next year.

Great People. Great Prices. Great Truck.

We had originally decided not to drive from Montgomery, AL, all the way up to Louisville just for a good deal on the vehicle we wanted until we found out it would save $5,000! My husband initially talked to Arthur Wilson, and he was super helpful & friendly. He kept tabs on us the week before we could drive up there & also checked in with us several times on the Saturday we traveled up there. We felt like we had royalty treatment from the beginning. Arthur arranged to make sure the vehicle was there for us to look at & was waiting for us when we arrived. He and Larry Milburn worked hard to make this as quick & easy on us as possible. He was just fine with us going over everything with a fine tooth comb & taking it out for a spin. It looked and drove beautifully and was exactly what we were looking for. We felt like we had a new friend when it was time to go. Everything was very professional and problem-free. It's been about a month now & we are still as happy as Day 1.

Listen up ladies

Kathy exceeded my expectations. I came in for an Express Oil Change. She listened to what I said, valued my time and was very respectful. ... a true professional. Thank you for a good experience.

Wonderful Service!

Fantastic service from a great team! I was treated with kindness and prompt care. Loved it!

New Car and Outstanding Help!

I purchased a new car from Honda World this week. It was an outstanding experience, from the sales to the delivery. First, I have to mention that I have not had a new car in along time, (because I have been driving a Honda!) so all the electronics were new to me. Holly Pitt sat in the car with me and explained all the new gadets and helped set "my" preferences for how my CRV would work. Holly was so patient and took the time to answer my questions, even the crazy ones! I would highly recommend her for help learning about a new car! She also made sure to mention the Honda events on Saturdays that help Honda owners learn about their cars. I really appreciate her help and I felt more confident about my new car and its workings leaving the dealership. In addition to Holly, Lollie Reiss was so great when it came to purchasing the car. She is a sales consultant, but I did not feel pressured or rushed by her and she gave me the time to think about my decision. She too answered all my questions and spent time with me explaining the finances and how Honda World could help me. It was such a pleasurable experience I would highly recommend Honda World for buying a car. Finally, Ryan in finance was so helpful in going over all the paperwork and suggesting additions that would help cover my new car. I again did not feel pressured to purchase anything additional and appreciated his suggestions, because some of them I did not even know were available. Plus he is a Cards fan!

It's a Honda, What Else Do You Expect!

Honda's have been in our driveway for over 23 years. We buy them and plan to drive them until the wheels fall off. We swapped out Accord with our daughter so she could place our grand-daughter in a larger car than her Civic. The Civic now has over 250K miles. We decided we were tired of shifting gears and using a clutch.We started looking at Honda World, where we had purchased 2 Hondas before. Doug met us at the lot and showed us the cars we were interested in. He explained the different features of the various models of new cars, as well as the Certified Pre-Owned cars. As we test drove our choices, Doug sat in the back seat and and pointed out the features of each car. He researched the inventory to try to find the CRV we were looking for. There was no pressure at any time. When he called to let us know the one we wanted was in route, we were ready to buy. He met us at the door and walked us thorough the negotiating and purchasing process. When the car arrived at the lot, Doug called to let us know it was set up and ready. When we arrived, the paperwork was ready and we paid within minutes. Then Holly, the delivery specialist took over and showed us how to make the car ours. She even set up our phones to sync with the car. It was a pleasure working with all the outstanding staff at Honda World.

Found the used car I wanted

I was looking for a 2 door economy car and found it at Honda World. The experience and price was a good one--I did not feel I was taken advantage of during the process.

Excellent salesperson

After a rocky start, Marshall Dean stepped in and made purchasing a vehicle a pleasure. His attention to the customer and his willingness to go above and beyond is truly the mark of a good businessman and salesman. The fact that he is an all around good person only adds to his charm. I will continue to seek his counsel and business for any vehicle purchases in the future. Other salesmen would do well to emulate and learn from Mr. Dean. Thank you.

Excellent customer service...period!

From the beginning to end the Honda World experience was super. Great people, clean facility and fair prices. We have purchased many Honda vehicles from Sam Swope/Honda World and always been satisfied with the experience.

Customer survey

overall experience was very good....although the service tech seemed a bit rushed and was "speed talking". Very nice and helpful though.

Highly recommend the wonderful people at Honda World!!

I absolutely love my 2017 civic hatchback!! It perfectly fits my needs and is amazing to drive around! Many thanks to everyone for their ability to assist in this decision!!

Quick service

I brought my vehicle in for a recall issue and to get an oil change and tires rotated. I was told it would be about 3 hours. It only took an hour and 45 minutes.

Great Service

Great Service and Great Service Agent. My family has purchased 10 Hondas from this dealership and received excellent service from Dale Greathouse and staff. I highly recommend the staff from Josh Parker to my service agent for doing a a great job. Please acknowledge their hard work.

thomas jackson

service was prompt and excellent / adam luken was very helpful and courteous

Lollie made it fun and so easy.

I'm a returning customer. Lollie is so professional and friendly She makes the experience of buying a car pain free. I will be back again when it's time to get another car. Everyone is so nice. Great job Lollie

Tire repair

I had the tires checked due to air leakage. They identified the problem and fixed it. So far the tires are holding air, but it's only been a week so we'll see.

Sixteen Years a Swope Customer

Traded two vehicles for a new 2017 Honda. The negotiations were brief resulting in a deal fair to me and the dealership. I was kept in the loop throughout as to when my vehicle went into production, when the vin was assigned, and when it arrived. Sales staff went through the functions of the car with necessary detail. While I was offered extended warranties and other add ons, there was no high pressure methods, simply this is what we offer with the benefits. The day after delivery I was having problems with using my phone through the hands free System, I went back to Sam Swopes and they corrected the issue which was a problem with the phone not the car. Although I checked with other area Honda dealers, the best deal was Sam Swope. This in fact is the fourth vehicle I have purchased from the Swope organization in the past 16 years. I will be back!

Dr. Owen

Service lady did a great job getting me in and out Quickly

excellent service

Pleasant informative service person. Wait time was acceptable. Car is running great. I really like my Honda Accord and appreciate the good service and timely reminders.

Great salesman

We were very happy with our car purchase as a result of our excellent experience with our salesperson. Damon was diligent about finding us the perfect car for our family and our budget.

Wonderful buying experience!

The salesman we worked with was great! He knew the products, was patient to answer questions and explain differences and the options we had. No high pressure, no condescending attitude, just right and the kind of person I like to work with and would be pleased to recommend.Additionally the finance person was likewise wonderful to work with. Great attitude and personality! He carefully went over warranty/maintenance options but again in a softer approach that was much appreciated. His knowledge was apparent and he was professional, but so personable as well.

Quick and easy

They serviced the area's needed in a timely manner and did not try to perform services that were not needed, Also did serviced our second car without an appointment the same day.

Great experience

I worked with Chris for the second time. No pressure, always followed through and got me the deal I wanted. Go see Chris!!!! Best salesman I've ever worked with.

Awesome Customer Service.. Satisfied Customer.

Every time I come to this dealership I get awesome customer service...no matter if it is buying a vehicle, service checks or repairsThat's why I keep coming backI have bought my last 3 vehicles hereKathy Hawkins/7183 was so helpful and got my service completed in record timeKathy deserves an A+

Amazing!!!

Chris was super helpful and attentive to my needs. He was quick to find a group of cars that fit my specifications. He worked with me on what I needed. I will recommend him to anyone looking for a car. Can't express my gratitude and experience buying a car form this guy. Highly recommended.

Purchasing my new Honda.

My previous experiences with dealerships were mostly stressful and unpleasant. This is what my wife and I were expecting when we arrived at Honda World. After meeting and talking with Mr. Andre Uchitel we felt totally at ease. He guided us through the entire process of purchasing our new Honda and upon leaving my wife and I agreed that Andre had made this a stress free experience. I will recommend Honda World and our next purchase we'll be dealing with Andre.

Fast and friendly service, great customer service

We had a scheduled our first service along with a recall for our 2016 Honda Civic and Honda World offered fast, friendly, and professional customer service.

Great service department!

Debra was very courteous and helpful and the service facility waiting room was very comfortable.

Doug Alsman Nailed It!

Doug Alsman was a dream to work with. He was easy to get in touch with and so personable. It can be very overwhelming to buy a new van, but he made the process seemless. He was knowledgeable, diligent, and willing to work with us as we considered our options. We will 100% shop with him again and will refer friends and family to him. Thank you Doug!

Love my CRV

Brought my Honda CRV to dealer for a recall issue. The facility was very clean. Service technician was friendly and helpful. My car was finished in the time they told me it would be.

Owner

I appreciate the assistance for my routine service. I've been buying Hondas and having them serviced at Swope for over 30 years. I would recommend them to friends.

Susana

Came in for an oil change, everything went smoothly, was done in about half an hour. Thank you.

Honda

My previous experience was not a nice one but this time all the people involved in my service were exceptional.

Great

Chris was great. He didn't pressure us or anything and worked with us great. He was very friendly and I would defitniley go back to him again. Thanks Chris!

Regular time for service according to vehicle

Friendly and explained what my vehicle needed very well. Kathy had a good sense of humor and when I chose not to have the back brake pads replaced as recommended she was not too pushy once I explained my husband had been in the business over 40 years. I appreciated that.

Chris Stromberg

Pleasant and engaging...dedicated listening to my requests, friendly and appreciative, would request his partnership again and would recommend him to ithers as well! Thanks again!

Scott Wood provided friendly, professional and meaningfu

Scott Wood provided friendly, professional and meaningful customer experience. He worked with us on finding the vehicle we wanted and worked with his managers to get he price we needed

Good Experience

I brought by Honda Pilot in for a recall on the airbag. Basically, the airbag had deteriorated to where it would shoot shrapnel in the event of a crash rather than a cushion of air! I was provided with a rental car, paid for by Honda, and went to work. Upon the completion of the repair my Pilot was washed and looked great! I did have a problem with the rental because they said I was liable for the gas I used. I had only driven to and from work that day, about 50 miles. It seemed unreasonable to me that I had to bring in my car to repair a very dangerous issue and Honda would not pay for a few gallons o gas. I explained to the rental department that I was flabbergasted that Honda would not cover reasonable gas in addition to the rental. The manager explained that Honda World only gets a set fee from Honda for the rental; no gas money. But she said Honda World would cover it.Kudos to Honda World for taking responsibility where Honda failed. It was a pleasure to deal with everyone.

Sam Swope Honda world is the best

Exceptional attention to every detail of the repair process. Nick Scott was great!

Best dealership ever!!!

I've been visiting this dealership for a few months now, and I'm impressed with the excellent customer service that they have. They are courteous, respectful and extremely professional. Did I mention how quick they are? Definitely a 5 stars service!!!

Best first new car buying experience

This is my first new car buying experience and Honda World has made it great. From initial purchase to expert maintenance, I have not been disappointed. I haven't scheduled an appointment for oil changes and scheduled maintenance, I've just shown up when it's convenient for me. I'm always out in about an hour. The staff is friendly and knowledgeable. They smile and treat you like family. I have yet to see an unhappy face.

Prompt, courteous, and professional service.

To drive into the shop and be greeted immediately is a plus. A very clean well operated business that obviously puts the customer at a high priority. After the write-up was the analysis, then the informative call and last was the service to repair. Thanks Honda World associates for another great service.

Service was Fast

My car was in for service had a recall done, oil change and tire rotation. I was greeted immediately upon arriving by Debra, she completed the necessary paperwork and told me about two to three hours. I left and was definitely contacted in that time frame that my car was completed and ready for pickup. My service was fast, efficient and a good experience.Thanks Honda World for my good experience!

Great Sales Staff and Great Car

Doug was a pleasure to work with! We will definitely visit Honda World again when we are looking for another vehicle. My daughter just loves her new 2016 Honda Civic EX! It's a great car for her.

Great Sales Team & Service Center

For a Honda Dealer, it doesn't get any better than Louisville Honda World. I know what I wanted and Tom Walker was an excellent salesman to work with. I haven't had any complaints yet.

Nick Woodson is awesome!

I have never had a bad experience at Honda. Nick Woodson is amazing and always takes care of our needs. Will be back in the future.

POSITIVE EXPERIENCE FOR 1ST TIME CUSTOMER AT HONDA WORLD

I had intended on purchasing my car in Indiana because I live in Jeffersonville,but I worked with Doug Alsman over the phone first and then in person. I was impressed with the dealership and everyone there. Doug had everything ready for me - he is friendly and knows his profession.

Exceptional Service

Good service, Only problem I had my cell phone lost the hookup to Honda Link. But all in all, I had good service with Honda

buying a used odyessy

Working with Marshall Dean was a great experience . He keep working with us until we found just the right Odyssey . .

Oil & filter change with tire rotation

Went for an oil change and tire rotation at 6,000 miles. Adam was very helpful. I wasn't sure if we purchased the oil change and tire rotate service plan . He called and confirmed we did.

Excellent experience buying a family car

Our experience buying a car at the HondaDealer was positive. Nick was a good listener and provide us different options that fit our family budget. We will back to buy a car from Nick in the future.Thank you,Adriana

New CRV buyer

The buying process was most effective. The entire dealer staff with whom we spent time were friendly, informative and eager to please. We are enjoying our new Honda and hope to continue for many years.

Hond Pilot Service

Great experience, good workmanship, pricing could be more competitive.

Excellent Service in The Express Lane

Quick in-and-out oil change with all the care and courtesy of a full service visit. All potential items for service were reviewed and explained to me. Very satisfied with the customer waiting area and my vehicle was washed and delivered on time!!

I had a good experience at this site and would recommend

All went well and would recommend to others. Would love to take my car in again for service and use the same service workers and service professionals.

B 12 Service

Very clear on what service was being performed. Knew the ant due for serviice up front. They were finished when they said they would be. Very easy to deal with & very nice. Overall, good experience.

Ryan Anderson made buying my new Honda so easy!

I have bought several homes and cars over the years and to be honest generally do not enjoy the sales experience. No one seems to listen. I tell them my budget range and suddenly we are looking at things priced for lotto winners. The remarkable thing about Ryan Anderson in sales at Honda is he listens carefully to what is important to you. He is fast and helpful in educating you on the features and differences in makes and models. I had done a lot of research on Blue Book and Kelly before shopping and Ryan could answer all of my questions. I loved his attention to detail to make sure you have all your questions answered. Thanks Ryan to you and all your support staff for working hard to get me a great buy on my new Honda.

Great service!!

Did not have an appointment but was worked in due to the urgency of the problem.

Ryan Anderson, in sales, gets 5 stars!

Ryan was exceptionally professional and helpful in my search for a new Honda car. He listens carefully to your needs, how you want to be contacted, and stays focused on giving top notch service. Ryan does a great job educating the customer about various models and their features. He worked very hard for me to get an amazing out the door price. So nice to have a pleasant sales experience!

Everyone was so helpful.

Kudos to Chris Stromberg for taking the time we needed to purchase our CRV. If you need someone to show you a vehicle without any pressure see Chris!!!Thanks guys. We are extremely happy with our new SUV

Regular Service

Staff was courteous and service was performed in the time stated. My thanks to all who serviced my vehicle. I will continue to use this dealer to service my car.

Oil change

Everything was fast and greatI will return again next time to have my oil changed here. The people were very friendly and easy to talk to.

Louisville Honda World

A special thanks to Debra Judd. I didn't have an appointment, but she arranged for the service manager to ride/drive my car to diagnose the problem and arranged for the repair to be done that day. I would and I have recommended Louisville Honda World to others.

car was recently serviced

like the service here and the people.I Always pleasant and helpful and done in a timely manor. It is an easy place to get to.

Very Pleased

Doug Alsman is a terrific salesman. This is the third auto we have purchased from him. Great personality but most important he is honest and knows his cars. We had only a positive experience at Honda World from Sales to Finance to Delivery. Thanks to all!

Great service

Very helpful, prompt service. Took exactly as long as they said. Mike was really nice and explained everything in detail. I was able to wait for my car and have everything done.

Honda World Oil Change

Issue I have is the previous oil change and tire rotation they lost one of the valve stem covers. Pointed this out for this oil change and they stated they would look to replace it. They did replace it but with a cheap plastic model that doesn't match what came with the vehicle.

2011 CRV Serviced

I brought in my 2011 CRV for service and had all of my repair issues address promptly and at a reasonable cost.

Friendly, knowledgeable, good customer service

I was greeted immediately by a sales rep that was very knowledgeable, courteous and attentive. I ended up buying a car the same day that I went in to just look around. Car selection was great and I feel that I got a very good deal on the vehicle.

nick gibbons made the process so easy

Nick Gibbons was very helpful and nice...I got there first thing 7 am to have my oil change, It took no time and everyone was very nice

Treated like a client rather than a customer

Nick Woodson and the staff were extremely professional. My negotiation on price was very short as Nick meat my request. I purchased a new Denali Acadia two years before with good results and returned to purchase a Honda CRV Touring.

Great staff and service.

Kathy made me feel that my business was important to them and that I was well taken care of. I was confident they would do a great job. She also discussed all the service options with me and we chose what was appropriate to address at that time. I felt in control of the process which was very reassuring. Thank you, Kathy.

Mike Kavanaugh

Excellent service as always. Mike Kavanaugh kept in touch with me about my repairs and explained everything to my satisfaction. The car was expected to be repaired by 2:00 p.m., and they met those expectations. I'm very satisfied with the service I received.

Efficient and conplete

Great experience. The service person was polite and helpful. Waiting area nice. Service was completed in time promised. I highly recommend Honda World. Thank you,

Came in for oil change and traded my car for a CR-V-Touring.

Our salesman Steve Bell was very informative on the vehicles we were just looking at, we had no intention of purchasing another car at this time. I would say Steve is an excellent salesman, since he sold us on the CR-V Touring! We traded in our Honda Civic 2013 on the 2015 CR-V! Great job Steve!

Good Service

Periodic maintenance performed as requested and car was ready on time. Estimate of maintenance cost was accurate.

B12 scheduled maintance

I am definitely a Honda person. Adam Luken was very helpful and informative. Diana, i think is her name, she's a Service Manager (long brown hair)is a great assest to the company, very helpful and friendly. I love dealing with her.

Service department

Wonderful customer service. Technician called and let me know what was the issue, what needed to be fixed and approximate cost which was dead on. My car was ready for pick up as expected and check out was quick and easy. The service department is a great part of Honda World.

Very good service

My Honda advisor went out of his way to reduce the cost of this repair.

Efficient Service

Adam at Louisville Honda World provided me personal and relatively quick service. I arrived without an appointment for an express oil change, but also required the B1 service which included tire rotation. The service was prompt on an extremely busy Friday afternoon with personal attention to all the checks that my car required and an explanation of each to me. Thanks, Adam for you friendly service.

Good tidings...

I had a preset appointment and the service adviser was ready for me upon my arrival. I was provided with a loaner (2016) . Upon the return of the loaner, my car was ready to go and they had washed it also. I've had dealings with them twice in the last 3 months and both times I was treated as if I was the most important client they had.

Bill Wine, Honda CRV repairs

Great service and timely repair times as promised.

Very professional salesman.

Nick Woodson provided professional and pleasant help to me and my wife during our car purchase experience. We hope to deal with in the future.

Great Experience

Wonderful experience. Will buy from again. Nick Woodson answered all of our questions and was very informative. Very professional dealership. Even my wife was impressed.

Made My Weekend

All the staff at our Honda Dealer went above and beyond on a Sunday, of all days, to fix my car. As a result, I didn't have to rent a car and my very busy week wasn't going to be made more hectic. Please give Mike Phillips and Debra Judd and the technician Chris a huge bonus. They earned it. Kathy Cail

Honda World is great!!

First car I purchased alone and it was a lot easier than I thought it was going to be.

Mrs Vivian W Smith

He was Very Professional and attentive to my needs. He even included a car wash which was pleasant suprise. The Service as promised, was prompt and thorough.. He explaned tasks completed. and when next service will be needed. I was very satisfied.

Marshall was great!

When I was ready to buy another car, I went straight to Honda World. I love their service department. I have been going there since 1992. Marshall was very knowledgeable and nice when I purchased my certified Honda Accord. I am a very satisfied customer.

Ask for Marshall Dean

Marshall is very experienced and was very helpful. Was buying a used car for my son. Marshall was very helpful and even had some suggestions to help my son establish credit. But he wasn't pushy. I felt very comfortable with him. I will ask for him by name in the future.

Preventative Maintenance, Headlight Refurbishing

They did an amazing job bringing my 14-year-old yellow, hazy, scratched headlights back to almost-new condition.

Owner of the vehicle being serviced

No problems. Very good over all. Completely satisfied. Great service.

A pleasant experience.

I've purchased cars for over 50 years and have found the experience not always to be a pleasant event. I've known Scott McCrory for almost 20 years and have always had the utmost respect for him. I've now purchased 2 vehicles from Scott and have been treated very professionally yet as though we were friends. Scott has always tried to obtain the best deal and the best rate available at that time.I hope to return in 3 years to purchase another vehicle from Scott.

Kathy

Kathy is great!she was very helpful. The car was finished early . She is a keeper. She is one reason I use the service department . Deserves a raise!

50,000 mile service

This dealership was quick, thorough, friendly. Wi fi in the customer waiting area works great.

Service was tops

Came in for appointment, taken care of by Mick Harris as soon as I arrived. He made sure all questions were answered and appropriate service applied. He gave an estimated time for service completion ( which was spot on), and helped with the return of my car. Overall experience was what you always hope it would be like. Thanks to Mick, Larry

Honda World Service

The service I had from Honda World was exceptional. They solved my problem quickly, Obtained the part and did the repair. The price was very much in line for the repair.

My Honda Experience

We were fine as soon as they found us in the computer! It was the first trip with the new car! We have been buying cars here since 2000 and we bought 2 that year.

They go beyond

I came in for a simple oil change. I was asked if I knew that I had a recall item. I said yes a voiced a concern that there was a delay in getting this service. Next thing I know the service agent was doing everything in his power to take care of my concerns. He even helped me to fix a hot chocolate in the new machine and he said that it was going to be the best hot chocolate I had ever had and he was correct.

Excellent Customer Service

The salesman Arthur Wilson went above and beyond to make buying my car a good experience. It has been 10 years since I purchased an automobile and very satisfied. I would highly recommend this salesman when purchasing your next car.

Quick service

The service department is excellent. I needed a hood latch and cable replacement. The part had to be ordered and I still had my car back in only 2 days.

GOOD EXPERIENCE

Didn't buy the car we were looking at but only went elsewhere due to the vehicle we found was one year newer, had fewer miles , and camewith a Subaru factory certified warranty.Salesman did a fine job and did everything we asked. I would shop here again without hesitation.

it was excellant

the new Truck was bought easily and serviced when it should be and the service was great> the car ,oaned to us was excellant makes me want am accord but I will get a new Pilot next.

Pleasant experience!!

I used the Service Department last week and the service, as usual, was great....I needed a rental car and got one with no problem. An all round great experience!!

Easy to do business with

Dealership was great... gave options in price range. They were easy to do business with. Did not spend all day to get car. Very friendly

Great Service

Special thanks to Dave, the shuttle driver. He was wonderful!

Pleasant Experience

I decided to trade in my 2002 Honda Civic EX for a 2016 Honda Civic EX-T. Nick Woodson made me feel comfortable with purchasing my 2016 Honda Civic, and made the whole process easy. He was very professional, knowledgeable, and friendly. I sincerely appreciate my experience being stress free. He took the time to explain all the new features of the car. I am very happy with my new Honda, and so is my husband! The service department always delivered great work and excellent customer service with my 2002 Civic, and I know they will do the same with my new Civic. I highly recommend Honda World and Nick. Thanks so much, Theresa and Sam.

Brake Inspection

Honda employees are great! Thought I needed new brake pads but did not. Darlene Wheeler explained why I did not. Other companies would have sold me new pads.

My husband's gift to me...

With the sale of my husband's 2003 Thunderbird Convertible, the trade-in value of his 1984 mustang convertible and my Camry, Nick Woodsen Helped me purchase a Mulberry 2016 Honda HRV-LX. beautiful. I've never had a new car before! Thank you dear Hubby.

Harvey Cantrell

Quickly after showing an interest in the Honda CRV, I received a response Ms NickieCain at Honda World. Based on what I saw, I set an appointment the next day for a sales contact. However my circumstance changed and I had to cancel the appointment. The dealer was completely understanding and did not pressure me at all. I have received almost daily listing of Honda CVR's from Honda world. When I am ready to make my decision about vehicle, I will definitely will go through Cars.com/Honda world. Nickie was very nice and professional to work with.

Awesome staff

Everyone at Honda world is amazing. I felt so welcome & respected. Thank you to everyone who helped me purchase & drive off in my dream car!

Service

I would recommend Swope Honda World as an excellent dealership because the service I received seemed honest, reasonable, and reliable. My vehicle was provided precisely what it needed in a reasonable amount of time. The battery was low, and I trusted the representative (Micah) in terms of providing honest feedback about the maintenance status of my vehicle--without needlessly costly repairs. I also appreciate the consistent offers of complimentary car washes each time I bring my Honda in. It's offered before I have a chance to think about it! Thank you for a consistently smooth and easy experience!

Recall for airbag

I received a recall notice for an air bag on the passenger side, I called and made an appointment. Took it in when scheduled and they took care of it.

Good job, Doug!

I had visited several dealerships and found this salesman and this dealership to be the most professional! Thank you for getting me the CRV that I wanted in a short time. It was a pleasure working with you. The new car clinic was very informative as well.

Very relaxed.

Damon was by far the best salesman I have ever dealt with. He truly had my best interest in mind while we were shopping. Thank you Damon

Great timely service.

My Honda was serviced with the most care and Mick handled the servicing with the utmost professionalism and knowledge I have come to expect from Sam Swope. I will continue to bring my car in to Sam Swope for servicing in the future.

Replace Radiator on Honda Pilot

Customer Service was great and they were able to get us on the road the same day! We were driving from WI to Asheville NC when the radiator blew and mixed with the tranny fluid. We defiantly thought we would have to stay an extra day but they completed job same day and we were off to NC. Thanks Honda World!

Great partners

We had the pleasure of working with Chris Stromberg and Tom Seaforth in acquiring a vehicle for a relative. They worked hard to meet our needs and went out of their way to accommodate us. No hard sales tactics here. These guys were very personable and helpful. Highly recommended.

Great place to buy a car

My only complaint is that it took quite awhile to get someone to help me. However, once Chris started to assist me, everything was wonderful. He was friendly, knowledgeable about the vehicle I was interested in, and was easily able to answer all my questions and concerns. I would highly recommend working with Chris if you're looking to purchase a car. The price was competitive with other private and dealer prices in the area.My experience was also great with the Honda World finance department, the man who helped me fill out all the necessary paperwork, and with Hannah, the person who showed me how to set up the car's Bluetooth integration. Overall, I couldn't have been happier.

perseverance is a virtue

The two salesmans kindness and understanding finally allowed my family and myself to purchase the van we wanted. To no fault of the salesmans effort the deal was finally done..word of advice to upper management...the focus of quality and loyalty should be priority rather then continous focus on quantity (meaning if a customer has purchased 3 out of 4 last vehicles with your business you should be willing to work them more on the price). If the salespeople had more say so more cars would be sold...sometimes having more chiefs then indians is a bad thing

Got it done

Rated a 4 of 5 simply because of the built-in frustrations of buying a new car and going through the agony of 1) having to participate in the back and forth game of settling on a price, although our salesman was savvy enough to get a sales manager involved early, so it wasn't too bad. And2) getting all the registration and finance paperwork done-- uggh! Both sales and finance folks were polite and helpful; it's just so TEDIOUS!We've dealt with Swope in the past and went there to buy. And would recommend them to others.

They made it right

Through no fault of Tim's, but rather a problem in the detailing department, my vehicle was not ready when it was promised. Tim was polite, professional, empathetic about it. He explained, compensated us, and turned what could have been a very negative into a positive. You are lucky to have an employee that can so beautifully handle the situation we were placed in.

Service

Completed in a timely manner even though they were very busy. Took the time to get the details about a concern I had. Very professional

Debra Judd Service Dept

We recently had a very difficult to resolve AC issue with our 2005 Odyssey. You need to know that the person we dealt with in service was Debra Judd and she gave 110% effort to make sure that we were taken care of and satisfied throughout the 3 visits it took to get the problem resolved. You should consider yourself very lucky to have such a valuable asset in your organization. It is people like her that will keep customers loyal to your dealership rather than going elsewhere.

if,only if.......

good service but you can rarely get out with just an oil change!

my new van is great

Ben Matlin makes the process of buying a car easy. Love my Honda van. I would recommend buying a car from Ben and Honda World.

Awesome!

Everyone I encountered here was awesome! Semsa was really sweet and made the entire process so easy. Kevin was also great and helped us get through all the confusing financial paperwork. My total experience here was great and I left feeling really comfortable about the decision we made. I hate that i can't remember her name but the girl that showed us how to use all the features right before we left was great too! My new car is awesome and I hope to have it for years. If something ever happens and I need a new one I'm defintely coming back to Honda World and I'll refer everyone I know here.

Service with a smile.

Time for regular service and an oil change Finished faster than promised. Comfortable waiting. No surprises. We will return when the yellow wrench reminds us again.

Another good visit

I have a problem with writing an "Exceptional" review. Exceptional means "an exception from the norm" which by the dictionary, could mean better or worse than the norm. In the years I've been coming to the Service Department, I have been having consistently great experiences. Actually, that flows over to purchases, as well.This visit was "no exception" - it was wonderful. Nick Scott took my call for the appointment in his usual friendly and attentive way. He set up my appointment with the usual attention to detail, so that I was comfortable that he knew what I wanted, and was giving me the options of date and time to let me make my own choice.A needed part kept the work from being completed the same day, but upon completion the next day, I was notified that my car was ready, all with "the usual" friendliness, and attention to my needs and wishes. The shuttle ride to work the first day, and the ride back from work to the dealership the next day were also "as always" with attention to my convenience and needs.All in all, I had a completely unexceptional experience, which is a wonderful thing. The norm to which I have become accustomed is great enough that I have learned not to want an Exception.Keep up the good work!

Accommodating in every way.

We were very pleased with our buying experience. Scott McCrory and Richard were extremely helpful and agreeable with every request. We also had our daughter with us and they were great with her. Lots of snacks to offer to keep her occupied! I would absolutely recommend them!

Great experience

I just leased my first Honda from Honda World, and after several frustrating experiences at other dealerships Honda World was a breath of fresh air. Nick Woodson was professional, straight-forward and polite. There was no smarmy or condescending attitude- just respectful, quality service. I feel good about the entire experience and I love my CRV!

Mick Harris was great!

Mick Harris went above and beyond to make sure my vehicle was repaired correctly

Awesome experience after some confusion

We had made an appointment to go see a used 2015 Honda Odyssey at Honda World in Louisville last Monday, and they said to come on down the van was ready. We are from Cincinnati so we drove an hour and 30 min for this appointment. When we arrived, it took about 20 min for them to come back to us to say they lost the van!! How do you lose a van I am not sure.... if they sold it they didn't say they sold it.... still not sure what happened to it. BUT because of excellent customer service of Lollie and Lamonte, we were offered a BRAND NEW 2016 Honda Odyssey in whatever color (exterior and interior) we wanted at the same exact price we would have paid for the used one..... this was an amazing deal. $7000 off list price. Unfortunately it did take a little over a week to get the car in so we had to drive back home, and then back to Louisville again once it was ready, but it was worth it. And when we came back, Lollie already had everything completely organized - had already called our insurance, ran our credit, all paperwork ready to go so it didn't take as much time as it would have. The van is amazing and we are very happy! We would recommend this place.

Great experience

Just bought our 3rd Honda from Honda World. This was our 2nd time with Chris Stromberg as our salesman. Both times have been a great buying experience.

Service Advisor - Mike Kavanaugh

My family owns 3CRVs and 1 Odyssey. Mike always treats each of us with respect, is friendly and most important is very competent. I trust him completely.

Started off with confusion/frustration, ended ABOVE & Beyond

We had made an appointment to go see a used 2015 Honda Odyssey at Honda World in Louisville last Monday, and they said to come on down the van was ready. We are from Cincinnati so we drove an hour and 30 min for this appointment. When we arrived, it took about 20 min for them to come back to us to say they lost the van!! How do you lose a van I am not sure.... if they sold it they didn't say they sold it.... still not sure what happened to it. BUT because of excellent customer service of Lollie and Lamonte, we were offered a BRAND NEW 2016 Honda Odyssey in whatever color (exterior and interior) we wanted at the same exact price we would have paid for the used one..... this was an amazing deal. $7000 off list price. Unfortunately it did take a little over a week to get the car in so we had to drive back home, and then back to Louisville again once it was ready, but it was worth it. And when we came back, Lollie already had everything completely organized - had already called our insurance, ran our credit, all paperwork ready to go so it didn't take as much time as it would have. The van is amazing and we are very happy! We would recommend this place.

Superior Service and professionalism from Mike K

Mike Kavanaugh handled a difficulty warranty issue keeping me informed throughout the entire process. His patience, courtesy, professionalism and product knowledge is greatly appreciated.

Jessica

Honda World always takes Excellent care of me and my accord. They know my car. I trust them. I would never go anywhere else!!

Genuinely satisfied

Debra was very kind and helpful. You can tell that she truly cares about your experience. I will be visiting again! My vehicle was fixed and ready to go in a short manner.

great service and timely...

service agent was informative...told me what I needed, got it done...Hondaworld is usually very, very busy but I got in at the right time...initially for tire rotation and oil change but needed air filter and cabin filter and got alignment as well with coupon.

Great Mechanic

My car was fixed in a flash and was left clean as a new car almost. I certainly will bring my car back for service the next time it is needed.

Excellent service

I always go to Honda World for service on my Honda Civic. I always request Debra Judd because she knows the business and gives excellent service.I have never been disappointed!

Scheduled maintenance

We have been going to Honda service for many years. Service has just gotten better = quicker and more efficient. One glitch: have come in TWICE now for nitrogen in tires and the machine is broken. Seems odd. It's a rather large dealership with quite a few vehicles with nitrogen filled tires. Was told to come back for it. :-(. Just won't fit into my schedule for a third time.

Had a great buying experience with Marshall Dean.

I had a great buying experience with Marshall Dean. This is the second car I've purchased from Marshall so I already knew I could trust him. I saw the car online, called Marshall and told him I was coming in to look at it ... I test drove the car and walked out of the dealership in less than an hour with a 2014 Honda Pilot.

Happy Buy

My wife and I bought a Honda Civic Hybrid from Honda World in August 2016. Our sales representative, Ryan Anderson was very knowledgeable and professional - he listened to us patiently and was always available to answer our questions and concerns. After a long time, it felt good to buy a car - I mean really! The delivery specialist, Holly Pitt was quite knowledgeable about the technical details of the car and explained every detail to be before the car was delivered to me. The overall customer service was excellent and people were generally friendly and the space was welcoming. I have already recommended my friends to visit this dealer and see for themselves.

Great experience

My salesperson, Pat Wingfield, was great. Low stress and no pressure! I have worked with Pat on several purchases and he has always been friendly, helpful and knowledgeable which has really helped in the whole process! Thanks

Great Car Buying Experience

We just bought our fifth Honda from Honda World. As always the shopping/buying experience went very smoothly! Special thanks to Doug Alsman, Chuck Morelli, and all involved in helping us get our new CRV on the road! Bob and Mary Anne Powers

great experience

I received great service and care. Mike Phillips is a terrific team member of the service team. I have great comfort knowing Mike is taking care of me. He makes everything seem real easy.

eleanor a. dougherty

Dale Greathouse , Mick, and the technicians did their predictable and excellent diagnostic job and promptly repaired the problem. It's gratifying to know that I have a dependable service group. Thank you!

Happy Purchase

We purchased our second Odyssey from Honda World Big Lot. Damon Hampton is the BEST! He came in on his day off to finalize the purchase since it was the best time with our schedule. We really appreciate the service we have gotten. We highly recommend Honda World and especially Damon.

Nick Woodson at Honda World is awesome!

I have done business with Nick Woodson before and consider him my "car guy". He and Honda World (formerly Swope Honda) have always taken very good care of me, making sure I get just the vehicle I want, with the amenities I want, and a very good deal. I plan to continue doing business with Nick for a very long time!

Very pleased

Honda world, Mick (service rep) and Sholanda (Honda rental agent) in particular, were very helpful with the whole airbag recall experience. Very helpful and curtious.

Excellent Service

I took my 2015 CRV EXL to Honda World for an oil change and an overall check. My service was excellent! As soon as I drove into the bay, I was met by a very friendly associate, Kathy, who was so personable and knowledgeable about the codes being shown. After explaining what services were needed, she gave me a time when my car would be finished, and made sure I knew about the lounge and the amenities offered. Kathy came and told me my car was finished 15 minutes before the promised time, again explained what services were performed, and answered my questions. Overall, it was a great experience. I hope I get to work with Kathy on my next visit to Honda World.

Pilot service

Easy and honest. Service techs were very curtains and helpful. My wife and I love doing business there. Service at the dealership is second to none.

Excellent Dealer

We purchased our second Odyssey from Honda World Big Lot. Damon Hampton is the BEST! He came in on his day off to finalize the purchase since it was the best time with our schedule. We really appreciate the service we have gotten. We highly recommend Honda World and especially Damon.

Excellent Service

The starter on my vehicle went out suddenly. I brought the vehicle to Honda World. I was able to obtain a replacement vehicle easily and quickly when I dropped the vehicle off. The replacement car was new, low mileage and clean. All of the staff I encountered at the Service department were professional, experienced, courteous, friendly and easy to deal with. The service adviser Debra Judd made all the arrangements with Honda on the repair. She regularly updated me on parts, repair and pickup. My car was clean and had been washed when I picked it up. I have had no additional problems with the vehicle. I am very pleased with the high quality service delivered by the staff at Honda World.

Positive experience

The staff we worked with was very pleasant, informative and made us feel comfortable with the whole process, not pressured in any way; a good experience.