Honda World-Downey

Service Dept.

I called and made an appointment to have my vehicle serviced and my scheduled time was for 9am 10/31/15. My service rep was a female rep by the name of ALEX. She is not a very friendly person at all. Upon my arrival I waited 25min before being seen to meet with her. I approached her and she continued to say I will be with momentarily when she was dealing with no one, only siting there on her phone send text messages. This has got to be the worst customer service I have ever had from a rep at Honda World Downey by the service dept. I finally have her attention and we provide her the service plan for the free oil change with my Civic and we begin to ask her questions and she has no answers for us, only that our car will be available by 12pm. We said "ok, no worries we will be back." So me and my wife leave and go run a couple of errands and it hits 12:30pm no call we figure ok maybe the car is not ready. So we wait and wait and wait and wait, It is now 4:45pm, now keep in mind we dropped the car off at 9AM!!!! This means the service dept has had my car for almost 8hrs. I decided to call and I ask if my car is ready. The lady at the other end ask me "who my rep was", I said "Alex she is my rep." The lady places me on a hold then comes to tell me yes your car is ready and Alex called and spoke to you. I informed "I never received any calls and neither did my wife and we had our phones with us the whole day." I told lady "why would this rep lie like that instead of just being an honest person and say I forgot to call." I would have taken and said "ok, no worries" but to lie and say you called is the worst customer service I have encountered and I have been in the customer service field for 8+ yrs. So I leave with my wife to pick up the car and I get there and Alex is nowhere to be found. So I approach another rep and he asks who my rep was and I told him Alex. He said he has no idea where she is and I will have to wait. I told him I have been waiting for almost 8hrs for an oil change this is ridiculous I need my car. He walkies out to have my car delivered to the front and then proceeds to tell me "oh when you that customer service email it will be all 100's right?" I told him, "are you serious right now after the service I encountered today there is no way, I take customer service very seriously." He said, "maybe then you should just delete the email and not even reply." That only further angered me and only one thing crossed my mind, wait on this email write a review and go to the BBB for and file a complaint showing that this is how the Honda World of Downey service dept. treats their customer's. I never received my email, so I am going write reviews on all the social media sites I can and ensure that Alex's name comes up. I can only hope that a my post(s) reach a manager.

Horrible experience

Went to dealership on same day review of 8/31 was written. We dealt with Antonio, Fleet Manager Alma and Mr. Saul, manager. Mr. Saul was rude and condescending. He was dishonest with pricing. Alma apologized and said she would fix things but didn't. Don't go there! We bought a Honda at another dealership.

The best Honda dealer

I came to Honda World Downey to purchase another brand new Honda Accord on 08/24/15. This is the second car I bought at this dealer. The first one I bought was Honda Accord 2007. It was eight years ago but it is still in excellent condition. The reasons I like to come back to buy car at Honda World Downey again are the price, the kindness of the salesmen, the service, and the warm and welcome environment. I am very happy with both purchase for the cars at this dealer. I am pretty sure the next cars I buy for my sister ( when she has driver license) and my daughter ( when she goes to college) will be Honda at Honda World Downey. Antonio is my salesman at this time. He and his manager Mr. Saul are very nice and helpful. They helped me to buy a very wonderful car. They made me love Honda more and it will become the first car I think whenever I I plan to buy or recommend to anybody. They will be the ones I refer to my friends and relatives. Let's come to buy car at Honda World Downey and you will never regret it. Don't forget to ask the salesman Mr. Antonio and his manager Mr. Saul.

Lies after Lies. Beware

Not happy with my new purchase and overall customer service. Had to wait 2 hours to see the finance dept., was lied to over the phone and was given a different price to get me to come in, had to purchase $2K of equipment that is actually worth about $300 anywhere else, and was also lied to about reimbursements on my trade-in. I kept asking for it in writing and was told that they had nothing in writing but they "Promised" and "It's the law". Low and behold, I'm not getting back what they said I would be. I also qualified for a lower APR but the guy from finance would not give it to me unless I purchased extras so that he can get his bonus.Beware of Honda of Downey's sellers. They will say anything to get you to come in and to sell you a car. Even if it means lying and overcharging you.

Tony Nguyen was excellent

I was looking to purchase two Honda Accord EXLs last weekend and started the dreaded contacting of dealers. I had already contacted 15 other dealers and been through all the normal games when I got a hold of Tony Nguyen, Internet Sales Manager. I contacted him via e-mail to start and was very surprised at how upfront and honest he was. He gave me a quote which was too high for me but after a few back and forths we came to an agreement. We then talked on the phone to finalize the deal and again I was amazed at his professionalism. When I got to Honda World, Tony already had the vehicles washed and ready. Everything that we had agreed upon was as we had agreed with no bait and switch or shady tactics.The whole process once we got to the dealership took about 3 hours. This was way too long, but it seemed they had a few challenging finances going on, so I will give them a pass. Mel Cabalar, Finance, completed our paperwork in a timely manner and was a funny(a rarity for a finance guy). The overall experience at Honda World Downey was excellent. I would recommend this dealer to anyone looking to get a no nonsense deal. It is nice to find a dealership that is straight forward and does not play all of the games.

David Smith helped me pick my perfect Honda

I first want to thank Costco for pointing me to the Downey Dealership and there I met an awesome deal David Smith. He was super friendly and made sure my experience was not stressful. I was able to walk out with my Showroom 2015 Honda Civic SE. Yes I'm a PROUD OWNER!! Thank you David Smith!!Tina-Mae M.

Honest, efficient, very competitive prices.

Not the biggest or newest place (it's been a while since I've been to a dealership without a cappuccino machine or fresh baked cookies) but they were fast, friendly and above all honest.After shopping prices online across all of Nor Cal and So Cal these guys price matched and threw in some goodies on top of the best deal I could find in the state. Drove 3 hours from Fresno to get the deal they offered me, the whole time thinking that when I got there they were going to throw out some fees that they'd forgot to mention. To my surprise they had all the paperwork ready to go just as promised online. Nothing added on, no hard sell for anything extra. Awesome experience, great price, great people.The other dealers can keep their cappuccino, I'll take the deals and experience from Honda World in Downey.

Great customer service! I couldn't believe how...

Great customer service! I couldn't believe how helpful and fair everyone was here at this dealership. I would definitely recommend this dealership to friends and family - I am already loving my new CR-V. Thank you, Honda World!

This dealership was very great and they helped my friend...

This dealership was very great and they helped my friend get into his brand new Honda Fig. David Smith was very helpful and he made the experience here quick and easyTHANKS HONDA WORLD!!

Bought my first new car from Honda World! Well, my...

Bought my first new car from Honda World! Well, my parents bought the car for me! It's my graduation gift, since I graduate in 6 weeks! Maia Hau helped me find the perfect car and at the perfect price! She was willing to help me and my parents in any way she could in order to buy the car right on the spot. They accommodated our price needs and within 4 hours I was driving home in my new 2014 Honda Accord, EX. Their business is selling cars, and that is exactly what they do! They make clients happy and allow them to drive home in the car of their dreams! A friend recommended me to this place after she purchases her car (at a great price as well). And she also recommended one of my friends there (which also bought a car at a fantastic price). Since now I am a customer of Honda World, I recommend anyone to puhcse their car at this location. I think you all will be very pleased!

Vince santos and alex milan helped me out with my trAde...

Vince santos and alex milan helped me out with my trAde in. Vince sold me my first car and i was pleased with the service.

My family and I purchased a civic recently and Shahan...

My family and I purchased a civic recently and Shahan and Vince provided us with excellent service.They were attentive to our needs and made the processeasy, friendly and hassle free. Thank you for makingour experience such a positive one.

This place is ridiculous, I will never come here EVER....

This place is ridiculous, I will never come here EVER. They are all frauds, charged my card and made me pay cash saying my card didnt go through. Never felt so unsafe about a place before in my life. Manager did nothing about te problem and lied to my face, and a cashier did something that he couldnt even do WOW.DO NOT COME HERE. waste of time.

BE AWARE OF THIS PLACE!!!! I want to share AWFUL...

BE AWARE OF THIS PLACE!!!!I want to share AWFUL experience with Honda World in Downey, this is a letter I wrote to the manager Oscar Ramirez. Case and point, recently I went to the Honda service as I always do for an oil change, as most of the time after they check the vehicle you're "Certified Mechanics" make recommendations of what needs to be repaired "urgently." In my situation your mechanic assured me and advised me that my engine was leaking oil from the "O-Ring" and that it needed to me replaced FAST, ASAP. I asked for the cost and the service advisor said it would cost over 1,200.00 to replace the "O-Ring" because they needed to remove the timing belt to get to it. I told your service advisor that it was a lot of money and that before repairing it I would like to get a second opinion which I did. I went to a certified Honda mechanic and after inspecting the car he said that the problem was not coming from the "O-ring" instead it was from the oil pan seal, I went back to the dealer and requested another inspection and your "Certified Mechanic" insisted that the leak was coming from the O-ring and not the oil pan. Your service advisor even took me to see the car to show me where he thought the oil leak was coming from, when I saw the oil pan it was clear to me that the leak was coming from the oil pan seal, but despite the obvious your "Certified Mechanic" INSISTED it was not. Your service advisor recommended your mechanic to clean the area and for me to return in two days to see what was really happening, I complied. I left and came back after two days and finally your mechanic admitted after seeing CLEARLY that the leak was coming from the oil pan seal. He had been WRONG, a mistake that would of cost me $1,200. After that exhausting process and a lot of time wasted your service advisor told me that my warranty on that part expired and that I had to paid for the repair, I told him that I didn't think it was fair since I had replaced the whole part at your Honda dealer about 3 years ago and that perhaps it was not done properly, and/or perhaps your mechanic failed to communicate the issue prior to my warranty being expired. Your service advisor, "Freddy," told me that he would try to talk to you to see what could be done and your response was to offer a 15% discount like if that would actually resolve and erase all of your "Certified Mechanics" lack of professionalism to really address the oil leak. I ended up paying over 250.00d to repair the oil pan seal that was leaking oil and 3 years ago I had replaced the oil pan completely, all amounting to over 600.00 dollars to do it. If you don't believe me about this events that occurred ask Freddy C. regarding your "Certified Mechanics" mistake and his unwillingness to see his mistake until he was backed up against a wall and his mistake completely unveiled. Not only did your mechanic fail, but you as a manager failed in not properly handling this matter when you were made aware of it. Would you like it if a professional attempted to charge you $1,200, and then claim that something is defective when the problem is coming from another source; PUT YOURSELF IN MY SHOES. I ask myself. Are your mechanics well trained and how much knowledge and trust do your certified mechanics have to offer to the clients? If I would have not been the type of customer that always asks and gets a second opinion, I would have had spent $1,200 because of your mechanic's irresponsibility, shall I repeat I would have spent $1,200 and the leak issues would have not been resolved. This is RIDICULOUS, and on top of that your mechanic was still trying to deny his mistake to Freddy and myself. This is completely UNACCEPTABLE. It is so disappointing and sad how someone who lacks the knowledge about cars could easily be taken advantage by another, who supposedly has the education and training to make profession recommendations about your car. Wow, is that what Honda Downey has lowered it standards too? Why should I continue to trust my car at your service department or what would make me want to recommend Honda World to others. You may be saying to yourself this is one bad experience, but believe me I have had several at your department...a year after I had bought my car, my gas pump stopped working just and I had bought the extended warranty on my vehicle through Honda care. I was supposed to be covered not only by the extended warranty, but the warranty that comes from the vehicle, instead I was told repeatedly that-that specific issue was not covered by the warranty and that I had to pay for it which I did only to find out after, that you service advisor had lied and that the warranty should have took care of the repair . Conclusion: Honda mechanics are no different than what is outside, your "warranty" is a joke and a rip off, Customer service rep. "Nicole" is very unprofessional, will lose a lot of clients thanks to her horrible serv. next car will not be a Honda for sure

I called ahead for an appointment for service. I spoke to...

I called ahead for an appointment for service. I spoke to Nicole who said come on in and we'll take you,no problem. When I got there I patiently waited for some to come out and put one of those number cones on the top of my car. I was the first car in line and there was nobody else behind me. After about 10 minutes standing there I walked inside. Because I spoke to Nicole, I had to wait for her to finish with a customer who came in after me. A total of 5 people went ahead of me who came in after me. 20 minutes later I was still waiting for someone to help me. It was very frustrating and very inprofessional. I purchased 3 Hondas in the the last 6 years from Norm Reeves in West Covina. My sales guy STILL calls me a year later. Go some where else. If they can't help you for service then you shouldn't get the commission when I buy my 4th Honda in 2 years.

I was in the market for a white stick shif CRZ. I called...

I was in the market for a white stick shif CRZ. I called sales was directed to vin I asked more than 10 times if they had a White manual CRZ and an every time VIn said yes!! I per approved my credit and drove up to LA from San Diego . First I was directed to another sales man who told me thAt it was at a different location and then they said someone else had been trying to buy it at the same time Wich was lie they never had the car!!!!! The sales manager came out with a deal for a black one they had and was a jerk about it he gave me a paper said this is the best I can do Wich was bogus because I got a better quote for the same one in San Diego I said no thankyou and he did t really apologize just let me go. I wasted five hours of my time dont waste any of your time there. Worst customer service by a manager I have ever had!!!!

After online shopping and a few negotiations with several...

After online shopping and a few negotiations with several dealers, I got my Honda Accord here and I am satisfied for the price. I purchased two Accord here, one for myself and the other for my sister. The process didn't take long. It took about 2~3 hours out the door. I would consider to buy here again! (Althought they don't have that many qty in stock, sometimes they could deliver cars from their sister store, Honda World Westminister.)

rip off. Went in to look at hybrid accords. MSRP was...

rip off. Went in to look at hybrid accords. MSRP was jacked up 4000 dollars, because of demand for them. I was told that they would drop the mark up if I came in-person to negotiate. Drove 1 and 1/2 hours to see them, and guess what, they refused to drop the mark up. Went to another dealer on my way home. Found exact hybrid minus the mark up.

Internet Fleet Sales went great! Louie was able to get...

Internet Fleet Sales went great! Louie was able to get approval to price match other dealerships. Went hundreds below invoice on a 2006 CR-V EX AWD.No pressure sales. Allowed us to discuss the price without any pressure. Had own financing. Finance representative explained all terms clearly and was patient with us as we read every single line. No add-ons were mentioned (LoJack, paint sealant, etc).Highly recommend this dealership for internet fleet sales!