Honda Universe

4.6
Overall Rating

Customer Service: 4.6 Buying Process: 4.7 Quality Of Repair: 4.8 Overall Facilities: 4.9 Quality Of Work: 4.7 Friendliness: 4.7 Pricing: 4.5 Overall Experience: 4.5


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Serviced within 2 hrs

5
rob430 on 11/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I was away and after only a little over a year, had a dead battery in my Honda Fit. Had it towed to Honda Universe on a Saturday, but it couldnt be looked at till Monday morning. Got a call early enough, battery was replaced. Bob in Service was very helpful.


Accomodating

4.8
Enjoyingourride on 11/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

The team we worked with made our slightly complex deal happen. They took the stress out of car buying. Other dealers make promises they don't keep. Honda Universe delivered.


recommendation came from friend-good experience

4.6
dennyd on 11/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

car selected was found in timely fashion. Friendly-non pushy overbearing salesman atmosphere. Once car selection made, paper work processing carried out in timely manner.


Terrible place

1
Alison R. on 10/29/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Jasmin Leming / Aimee Herbert made an offer via email to me and promised me a 'too good to be true' ad n promised a remote start. They just want foot traffic to come in. But when u get there u will not get the ad they promised. I had a competitor offer and wanted to see if Honda universe could beat it. They said they could and invited me to come in. I took personal time off work and traveled over an hour to this dealership.'met w Kyle. He seemed to be too smart and intelligent to be working at this sleazy place.'he was smug and laughed at me as I became upset that my competitors ad was not legitimate. His manager came over to tell me that a competitors ad was false. It wasn't. The competitor honored my ad and I sitting in my beautiful new Honda CRV that I bought from their competior. Kyle smugly said , oh yes, customers are so apt to write bad reviews so freely... By the way, buddy, I have a glowing review to the salesman with 5 stars that dealt w me at a South Jersey dealership :)


Great experience

5
Rocketz1628 on 10/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a great experience buying my new Honda with Anibel. He made the process as painless as possible and was very friendly and easy to work with. I would absolutely refer my friends and family to him in the future.


Awesome!

5
Ash111 on 09/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Patrick was amazing! He helped us right away and answered any questions we had. A vehicle was off site and he arranged for it to be transferred just so we could see it. Extremely helpful!


This dealer "packed" my payment

1.5
aweber66 on 08/28/2016

Customer Service: 1.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 1.0

After negotiating a purchase price, the salesperson presented me with different payment options based on different down payments, interest rates and terms. I selected a payment of $233 at 2.9%. I was then turned over to the finance manager, who had good news (or so I thought) - a lower interest rate, and a coupon for free "Total Protection Plus." Interestingly enough, the payment was still $233 - a mathematical impossibility. Of course, $233 was not an accurate payment based on the true purchase price. This is a practice known as "packing the payment." You think you're getting something for free, but YOU ARE PAYING FOR EVERY BIT OF IT. Watch out for pre-printed contracts where the printer types in the blank spaces; it may not be lined up, and the important print is being lightly typed over the bolder pre-printed verbiage - very easy to miss.My paperwork was amended the next business day, when I made a complaint in person. Caveat emptor - Let the buyer beware!


Customers for life

5
Mike and Mary Ellen on 08/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

My husband and I have bought many cars at Honda Universe, over the years, only from Gregory Levine. Greg goes out of his way to make sure our experience is great. He is professional, knowledgeable, no pressure, and tries to get us the best deal possible. Greg has become a friend whom has customers for life!


Broken remote control key

4.8
Sue and Joe on 08/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I'd dropped the key ring and broken the back of the remote key, and went to see Scott at Parts Dept. He tried everything possible to see what could be done without me having to buy another complete back/key. Zau happened to come along, and he looked at it, and was able to use a screwdriver to attach the back; the problem was fixed. Really appreciate all the help Scott and Zau gave us.We've purchased at least three Hondas from Honda Universe, and have loved all of them. We currently have A 2008 crv, AND IT'S GREAT.This is a really good car dealership, with a great Service/Parts Dept.Sue and Joe Cohen


Thank You

5
Carmen on 08/17/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Thank you everyone at Honda Universe, especially Izabela, for the best car buying experience I've ever had. Izabela was terrific. Very professional and made me feel very comfortable with the entire process.


Great customer service

5
Carzfortommy on 08/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been going to Honda universe for years. I have bought and serviced my car here. John McGraw is one of the most honest and for the customer person there. He has sold me 2 cars and I will continue going back there because of him! Honda Universe has a customer for life!


New outlook on buying

5
louism98 on 08/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John , change my outlook on buying a used car , there was not pressure and he was very courteous and knowledgeable I would definitely recommend him to my friends.


Great Service

5
kp75 on 08/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John McGraw turned my perspective on buying cars from negative to positive. He is knowledgeable , and helped me make a great decision. He wasn't pushing me to buy a car, he listened and helped me make the best choice. I would definitely go back to him for my next car. Thank you again


Great Experiences

5
Bill531 on 07/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have bought several vehicles from Honda Universe and always had the pleasure of dealing with John McGraw. He is always courteous and helpful. I recommend him any time I can.


Great Customer Service

5
kseymou02 on 07/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Every time I need service or just a simple question, John McGraw is always there to help. He is always willing to help with any questions that I have. If he is unsure he asks someone that can help him answer my questions. Would recommend to friends and family and would be willing to buy from again.


salesman was great. Manager and financial dishonest.

1
Moser, Loretta on 07/15/2016

Overall Experience: 1.0

On June 9, 2016 I went to this dealership to turn in my lease on a 2013 CRV for a new model. My salesman, George Ebinger, was wonderful. He showed me 3 models he had in the lot, two of which I did not like. The 3rd was an upgrade Touring model. I loved it. We went back to the showroom to make up some numbers. I loved the car and they knew that. so they the manager and financial people did their things (let's see how we can screw this senior woman--and they did. They asked how much of a downpayment I wanted to give. I replied $2,500. OK they said. How much did I want my monthly lease payment to be. I told them below $400. The manager came out and told me that my downpayment would be $2500 and my monthly payment would be $400, all INCLUSIVE. I had only wanted to go to the most $375, but I agreed. I told Honda that I wanted a 3-year lease with 12,000 miles a year. The paperwork and detailing took hours. When they gave me the paperwork to sign I distinctly checked the lease agreement to check the mileage per year. It read 12,000 per year. I signed all the papers. After another 45 minutes someone from finance came out to say I needed to sign a new lease agreement as the one I signed said it was a trade-in. Wasn't it? They said no. I traded in my 2013 CRV. Another 30-40 minutes goes by and they give me yet another lease agreement to sign as now I could not have the 12,000 miles a year, only 10,000. I told them that wasn't right. I wanted to speak with the manager, but he conveniently had left. I should have said I wouldn't sign it. I travel frequently from the Jersey shore to northern NJ for doctor visits. This is not going to work for me with only 10,000 miles a year. Then the financial person comes out again and tells me that the downpayment is now $3,017, instead of $2500. Well you know taxes and stuff the financial person said (the manager told me $2500 and $389 inclusive). YIPES! I was livid. I was there for 6 hours and was tired. Now someone else tells me that "you know you really need the tire and wheels coverage because they are very expensive. OK so now my monthly payment is now $429.89. And after another little while someone comes to tell me that if I really wanted the 12,000 miles per month, that would be another $20. I couldn't afford another $20.00 per month.If I was rich I would hire a lawyer. It is disgraceful how I was treated and conned. I WOLD NOT RECOMMEND THIS DEALERSHIP TO MY WORST ENEMY!Does this survey only go to Honda Universe. I hope not. I want it to go to the "powers that be".SHAME ON YOU! As I don't think this dealership is going to sent it to them. I am going to send it to them myself.My salesman, George Ebinger was the only honest person, and a gentleman.Loretta Moser


do not honor prices confirmed. Lie to get you in dealership

1
dev on 04/02/2016

Overall Experience: 1.0

please avoid this dealership. They do not care about their customers. Whatever price they give over phone , they clearly denies that when you there. On top of that they tell you on face that they just gave that price to get you in. They add 10% dealer commission on top of price displayed. Plus add 1000$ for car preparation. In my case I was given a negotiable price of $28000 out of the door (including NJ state tax + document fee + dmv) Which they declined and gave me new price of $30500. I drove 150 miles to visit them. AND they know that. It is total waste of time if you go thete.


Excellent!!!

5
Laura3576 on 03/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I'm completely obsessed with my new Honda Accord EXL!!!! I love it!!!! Thank you so much for making it happen Joe Mattina and Sean Jones!!!! You guys are awesome!


Karlos!

5
JKosh20 on 03/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My mom always has a problem when it comes to buying a new car, but Karlos made us feel like we knew him for years, he was very honest and told me mom that he wouldn't put her in a car that she did not like! He was very knowledgeable and honest even very funny! I will tell others about my experience with Karlos and recommend that they stop in and see him when they are looking for a new car!! Billy in Fianace I believe his name was was also very helpful and told us that if we ever needed anything to let him know the same thing with Karlos as well. There was another younger gentlemen who was very funny and made us laugh and talked to us as well wish i got his name but we had a great experience.


Excellent sales program. Make purchasing a new car very easy

5
Andrew Torre on 03/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent new car purchasing sales staff. They make purchasing a new car easy. They took all the stress and anxiety out of the process. Gregory Levine was an excellent sales person and made my purchase very easy.


Great Experience

5
Zelisb on 03/10/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had an excellent experience with Manager Billy Negron Jr! I needed help with my year end lease and thats what I got. Meeting was Professional, informative and pleasant.Thank you Honda.Ben


Great buying experience!!

4.6
anneatjersey on 03/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Mike Lacerda was exceptional..He was very pleasant and has been very attentive and patient with all the questions and clarifications i had in mind. Very professional! Thank you Mike!


from start to finish......PERFECT

5
pepsi on 03/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I will make it short.... I was greeted by Mike Lacerda and Eric the GM. Both could not of been more professional through my buying experience. Very happy with purchase and customer service. will recommend this dealership to everyone. great job!!!


Karlos Merricks - Was a joy!!

5
LovemycarinLakewood on 03/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a very good experience at Honda Lakewood. I worked with cant put name in web site will not accept who was accommodating and very knowledgeable. I feel that I got a better deal here than another dealer I went to gave me a better model - Civic EX - than I was offered at another dealer for the same money. Work with him. You will not be disappointed. He also spent time quite a bit of time with me to show me the car and features. Thanks, Great job!!


Bought a Honda Civic and it was a great experience!!!!

5
Zuzana Dancevsky on 02/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Perfect service from Michael Lacerda!!!!!! Great car he got me in!!! I love the way it rides, and the customer service everytime I enter this Dealer.... Michael Lacerda has a great personality and kept the buying experience fun and enjoyable.....


Andrew Torre

5
Andrew Torre on 02/27/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent sales program for purchasing new cars. They guide you through the whole process.


Knowledgeable salesman, friendly, love the popcorn

4.7
Sandy on 02/14/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Michael Lacerda was wonderful. He was knowledgeable and provided the information concisely. The children enjoyed the popcorn and drawing paper while we compared the cars we were interested in learning about.


Professionalism

4.2
KWalt152 on 02/06/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Entire auto purchase transaction was lengthy but handled professionally. From sales to finance I was treated with respect and courtesy. I totally love my new vehicle.


Great experience!

4.8
first_life on 01/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had a great experience at the Honda Universe on route 88 when I bought my 2014 Honda Accord. From the very start I was greeted by Karlos who was a great salesman. He immediately approached my father and I and asked us what we were looking for and actually listened! Being a first time buyer I let him know I was unsure of a lot of the terminology and processes of buying a car but that did not seem to hinder my experience, in fact Karlos took him time explaining a lot of the financial information and really gave me a good inspection of the car I was looking at. Not once did I feel pressured to buy a car. Great place.


Michael Lacerda best salesperson I ever worked with

5
newcarmaureen on 01/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We couldn't be more pleased with our experience. Mike went out of his way to please us with great customer service and we were comfortable with our purchase


Best Experience!!

5
buzzard on 12/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We couldn't have asked for a better experience. An easy and relaxed atmosphere. Wouldn't go anywhere else!! John listened to what we needed and he delivered!


Satisfied Customer

5
mjd123 on 12/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Anibal was very helpful and understood everything that I wanted. I couldn't have had a better experience at a car dealership. Anibal made sure I was comfortable with every decision that I made and didn't push me in any direction. Also, Don was knowledgeable, helpful and funny. Very classy dealership and I'm very happy with my new Honda!


Excellent customer service!

5
Dee123 on 11/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is our second car purchase from Honda universe and we are just as pleased with the service we received as last time. The customer service, honesty and knowledge received by Kyle is the main reason we came back again, we knew we were in great hands! If you are looking to buy or lease I recommend you come here!


Great experience

5
Mitch gray on 11/22/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I decided to buy a new car. I received a notice from toyota rt 37 Tom's River nj. About an 7 day employee pricing . I had a Carolla in mind. I drove it and didn't find it to be all that. Then I sat down with salesman and again showed him the letter about employee pricing I received from them . He went in the back and came out with a price that was higher then I got on line under a different name. I got up and walked out. Before I got in my car they came outside and dropped the price 500 in the parking lot. I still left.I drove to Honda Universe in Lakewood on rt 88. I met with anibal and told him I was interested in the Honda civic EX. He brought one out and I drove 2 blocks and I could tell the huge difference between the Civic and Carolla . It was clear the Civic was my car. We went back inside and came to an agreement on the price. My credit was not so good . I had a bankruptcy 2 years ago. Honda was offering 1.9 financing. The finance manager came out and spoke to me before sending my application to Honda . He asked me a few questions about why I did the bankruptcy and what my financial status is now. After our conversation he put my application in and about a half hour later I was approved. I was very excited. I could not believe how professional and personal they were with me and the entire process of selling me a car. Now I am a happy owner of a new Honda Civic. Thank You Honda For believing in meThank You to the financial manager Who got to know me and my status. To get me approved. Thank you to Anibal who follow the entire process through and got the price I was happy with.


Very happy customer

5
Lisa1956 on 11/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very pleased with the service and my salesperson. Izabela did a great job helping me. She wasn't pushy and she made sure to find the car that would fit right in my budget. I would highly recommend the dealership and Izabela! Great experience and great cars! Love my civic!


Old School Service

4
JFS, NJ on 11/09/2015

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Our salesperson understood we had a budget, a timetable, and certain specifications that had to be considered. Don couldn't have been more accommodating. We ultimately walked away with a great lease and when it's time to bring the car back, Don's our guy!


Old School Service

4
JFS, NJ on 11/08/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

Our salesperson understood we had a budget, a timetable, and certain specifications that had to be considered. Don couldn't have been more accommodating. We ultimately walked away with a great lease and when it's time to bring the car back, Don's our guy!


Had me drive 2 hours for a fake price

2
Ryonodnealatgmail.com on 09/24/2015

Customer Service: 1.0 Quality Of Work: 4.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 1.0

I made a deal over the phone for one of their used vehicles. It was priced at 22,300... I said I would purchase it for 21,000... I came in and they were not going less then 22,600. Not trust worthy. Terrible management trying to knife every person buying a used car! (IVE HEARD THIS IS THEIR REPUATION FROM MY FRIENDS IN THE BUISNIESS!) Do not take their word for anything, and avoid this dealership. Best of luck...Greg Levine was great, very friendly! Management has ZERO class,.....


Don't treat everyone with respect and professional

1
dmmac55 on 09/08/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Sadly they don't look at everyone equal a possible buyer..My son 21 years old going looking for help and questions. Salesman hands him off to another and don't take the time to try to work it out...So next day we go to Toms river Honda receive the respect and help from Greg G...Excellent fair and respect and drive away with a Honda civic si. ..


Excellent !!

5
ssmith732 on 09/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent service all around.....Their customer service was top notch....Our salesman got us into the car we wanted and the finance department got us a good interest rate (with a not so good credit rating!)..I would highly recommend this dealership if your looking for a car....We love our new car and are very happy !!


excellent sales person

5
Hilda Vanegas on 09/02/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Mr. Anival Guzman was an excellent help and patience person. defenetive i will recomend this dealer because of the excellent service


A pleasure!

5
metcurtis on 08/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our guy, Anibal Guzman, was extremely helpful and personable. He did everything he could to help with whatever was asked of him. Everyone was very friendly and totally genuine. Would def recommend to friends and family!


Positive Car Buying Experience

5
rvrobles on 08/28/2015

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Car Buying can be such q worrisome, hassle-filled experience. But not this time, at Honda Universe, our professional was Anibal and he made the entire sale as stress-free and satisfying as possible. I will definitely recommend Anibal and Honda Universe.


Great experience!

4.8
Cfisher on 08/10/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

For my first car buying experience, I have to say I couldn't have imagined it going any better. Anibal was great! I never felt pressured into buying anything and he was really interested in getting me the best deal, truly was a nice guy. I would highly recommend anyone to specifically ask for him!


Honda Universe, Lakewood -- deal with Anibal Guzman

4.4
MRea on 08/03/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

We just purchased our new Honda Pilot this past Friday. Anibal who helped w/ the sales made us feel comfortable from the beginning to the end of the sales. He went above and beyond and met all our expectations. He was courteous and not pushy at all. We felt comfortable and at ease. He's very professional, dedicated and hard-working and I would refer him to friends and family.


Honda is my favorite car dealer

5
aliceintheusa on 07/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am a returning customer and the same experience that I had 6 years ago, Anibal was there to greet us, very professional in every way. I am very satisfied with my visit and I had a good experience once again, very happy with my purchase . All your employees are very friendly, fun, and very welcoming, made me very comfortable. Anibal is a very good salesman. I have been telling my friends and my family about my experience. Keep up the good work, Anibal Guzman.


Best new car buying experience to date

4.8
dmarie on 07/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

Anibal greeted me at the door and made this car buying experience one of the easiest I've ever had. I walked in initially without my husband, and was a little concerned that I would be faced with a high pressure situation. However, Anibal never once made me feel under pressure. I was completely satisfied with all aspects of this experience and would have given the dealership a 5 star rating except I was very disappointed when it came time to make the final finance arrangements. I gave them all my information ahead of my final visit and it still took 3 hours of waiting before I could walk out with my new car.


Lies - Stay away

1.6
Joe on 07/14/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 2.0 Overall Experience: 1.0

Lies, Lies , Lies - BEWARE! Looked at a used car. Noticed check engine light was on. Was told "no problem, we'll have our guys take care of it". I said, "ok, but I'm not signing anything until it's fixed". Near the end of negotiations I asked my sales rep to check on the engine light. She came back and told me it was just a battery low voltage issue, that they charged the battery and it was all clear. The moment the paperwork was signed the light mysteriously returned and now it was an exhaust issue. Was told they would get it fixed by Chrysler since its still under warranty. They set an appointment and told me to drop it off and they would give me a loaner car. Showed up to drop off car and was then told they could not give me a loaner because I needed to be 25.. Im 21, they knew that when I bought the car yet I was told several times by several people that they would provide the loaner. I even called to verify that fact prior to showing up to drop the car off. They also said Chrysler wanted too much money to fix it so they would try and repair it themselves what happened to the warranty?Lies throughout the process Absolutely highlights the negative used car salesman stereotype I have to believe that any positive reviews are written by the people that work there - that's another TRICK OF THE TRADE


Exceeded my expectations

5
JL422 on 07/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Anibal made our experience very enjoyable. He greeted my husband and I before we even walked through the door. He was very courteous, professional, and he made us feel that he had our best interests at heart. He did everything he could to help us out and to get the car that we really wanted. I know that every car I get in the future will most definitely be from Honda Universe. The staff there is great, especially Anibal.


Talk to Don Miragliotta

5
ercash99 on 07/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I needed a car that was reliable and would last me a long time. My parents and I arrived to Honda Universe and within minutes Don was there with a big smile and a helpful attitude. Every question that we had he answered them without hesitation, he showed us a variety of cars and we picked the one that we liked the best. He walked us through every stage of the process to purchase the car, it was simple and a pleasant experience.


Great experience

5
Amanda on 07/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had been looking for a used car on a limited budget for some time and finally when I came to Honda universe Don was able to really help me out and set me up with the perfect car. Don was so great and so helpful I would absolutely recommend this dealership and Don.


Very Satisfied

4.8
Gordonfr on 06/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

From the time my wife and I walked into the Honda Universe dealership we were treated in a very friendly and professional way. London, Jennifer, Austin, Joe and Patrick treated us with the utmost respect. I would like to congratulate Patrick on getting his first sale. His eagerness to satisfy our every request was greatly appreciated. I know he will be selling a lot more vehicles in the near future!We would definitely recommend Honda Universe to our friends, family and colleagues.Gordon & Andrea


Very Good and Friendly Staff

4.4
lynnette219 on 06/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

I was very impressed with courtesy and friendliness and willing to help out from the salesman and the finance group, everyone was extremely helpful and very accommodating.


Great Dealership Experience

5
mrsnowey on 06/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John McGraw made our experience very enjoyable. He was very courteous, professional, and he made us feel that he had our best interests at heart. This is not our first time working with John McGraw and he always makes our car buying experience a pleasure. We always walk away feeling satisfied. He is definitely one of the best.


Good Car Buying Experience

5
suzanne57 on 06/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Don Miragliotta was a very good salesman. He is very knowledgable and answered all of my questions without putting pressure on me. He is the best car salesman I have ever dealt with. He followed up with me to ensure I was having an enjoyable experience and asked if I had any problems. I will be returning to Honda Universe when I am in the market for another car.


Good experience

5
"Me" on 06/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Overall Experience: 5.0

Don Migagliotta was an excellent salesperson he went to no end to satisfied me. He is very knowledgable,friendly with a lot of patience to deal with me and my daughter he deserve a 5star and more .Thank you.


Awesome

5
kplove on 05/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Usually buying a car is a hassle, but John McGraw made the experience very enjoyable and actually pleasant. I didn't feel pressured or tricked in to buying what I didn't want. Would recommend this dealership and definitely John McGraw to buy a car.


Easy, Friendly Process with Jerome Hofmann, Eric Casale

5
Raiders88 on 05/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went in to get a new Honda Accord. I dealt with Eric Casale and Jerome Hofmann. I told Jerome Hofmann what I wanted, and he immediately got me exactly what I was looking for. I was new to Honda, and was very impressed with both the standard features in the Accord compared to other makes, as well as Jerome's knowledge, friendliness, and comfortable vibe to deal with. Eric Casale made the numbers fit my budget, and I felt more like an old friend than a customer. Joe "The Pope of Credit Village" Mattina handled my paperwork, and everything was exactly done as promised and went smoothly, something some places don't always accomplish. Honda Universe wasn't the closest dealership to my house, but was absolutely worth the trip. I would recommend this place to anyone who likes to be treated fairly and have pleasant interactions with all of the staff.


Great experience

4.5
Kpalove on 05/31/2015

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

I had a great experience here with John McGraw he answered all my questions and had a great knowledge of the car I was buying. He made it relaxing and easy. I would give him 5 stars for an overall experience and would recommend to everyone I know.


Customer Service

5
Cissy12 on 05/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just bought a car from John M. He was wonderful. The car buying experience usually makes me cringe but it was truly a pleasant one. He really knows his product. Thank you John and the staff at Honda Universe.


HORRIBLE!!!

1
jay on 05/19/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I went in to them, to get basic information and i was treated very disrespectfully by a sales agent named Don.I would never walk in to them again.Stay away!!!


outstanding service

5
nellynel987 on 05/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John is an honor to deal with. He sold me my first car for my wife 5 years ago and I've purchase 2 more car through him. I own my owm business amend john constantly try to help me and my business out as much as possible. I have a personal relationship with him because of how caring and dedicated he is to his craft... Thank u Honda for having a gentleman like John


Amazing

5
Jay410 on 05/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

By far the best dealership and staff to work with,my sales men john McGraw did everything in his power to make sure the whole experience was great


Worth the time and money spent.

5
BigPet on 04/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We got a good deal to lease the Pilot. We went in with a budget and an idea of what we wanted to go home with. Although the process was long we walked out feeling good about staying close to what we wanted to spend and feeling like we could trust the staff at Honda Universe. We had our 2 children there and although we were overwhelmed the staff were always engaging our 1 and 7 year old. Thanks John, Anthony and Pat! We will be back for sure, would only but a car from John. He was very personable and knowledgeable!


Easy peasy!

5
MPetley on 04/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my third time looking for a car in a dealership and it seems to have be an intimidating process in the past. This time I was pleasantly surprised by the outcome of dealing with my sales rep John McGraw. I enjoyed the personal conversation and how he listened to my wants and needs for what I was looking for. I knew I still had to go home and discuss the decision with my husband and I felt no pressure from John to make the deal at the time of the proposal. He followed up and even remembered details that we spoke about. I am extremely happy and can't wait to drive off in my new Honda Pilot! I appreciate John and Anthony making my experience a great one and I will definitely be back!


The man who really cares about you

5
Bridget on 04/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This dealership has a very friendly staff and it is a pleasure to deal with everyone here but I need to give special attention to my sales person, John McGraw. I expressed all my needs, concerns,, and desires for a new car with John and he made it happen. No double talk. He delivers what he says he will. I turned in my lease before it was due and got a beautiful new Honda that I can afford. Thanks John!


No pressure, easy process

5
Lisateach on 04/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to Honda Universe just to shop. John McGraw took his time with me, showed me some cars and gave me a price on my trade in. John was very friendly and helpful, no pressure whatsoever. About a week later, I did decide to go back and purchase my vehicle through John. Everyone who was involved in the process were friendly and things ran very smoothly.


New car purchase

5
lisateach on 04/25/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Went to Honda Universe to just shop at the time. John McGraw took his time and was very friendly and helpful...no pressure. Went back a week later and did purchase a 2015 Pilot from John. Would recommend him to everyone.


4 of 58

1
augie on 04/22/2015

Customer Service: 1.0 Buying Process: 1.0

bought a car on 3/28/15 temp plate expired on the 16 th of April. and still no registration. so now I have a new car I cant drive. they said that they would pay the ticket. do you know how many tickets I could get in queens and Brooklyn if I would put the car in the street. stay away from these people. watch out for the tire warranty they slip in at the end it coast 3 times more then what they tell you. Also look at the thing they call Etching it's not necessary so watch what you sign.


New car

5
Carkid21 on 04/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would tell anyone to go to this honda for a car.. I would also tell them to ask for john m to help them get there new car. He walks you around your car and tells you all about the car from top to bottom.


Probably the best, straight to the point, honest experience!

5
jesporte1103 on 03/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John McGraw was absolutely fantastic! I would recommend anyone who is looking into getting a new or used car to go see John!! My boyfriend recommended me to see him since John sold him his car and I couldn't have been happier. He was honest about the pricing and everything else during our meet. He was knowledgeable about every aspect of Honda and then some! I leased a 2015 white Honda Accord EX and when my lease is up I will only go to John again to get another Honda in 3 years from now! Thank you John!-Jessica P


wonderful experience

5
sharon on 03/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We did our research beforehand and john was able to find us the right car with the right price he was extremely knowledgeable and we knew when we left we had gotten the best deal for the money. I would recommend him to anyone looking for a car.


Terrible service combative manager

1
eyempack on 03/28/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Attempted to return a leased car to them. After confirming with Honda usa that all dealers are required to accept back leases the manager anthony was combative and refused to provide a service I recived at another Honda dealer that took 5 min. Would NEVER go here any suggestion they are customer friendly or value people is a lie. Will never go again and would suggest they realize how yelp reviews them as a 0 star dealer in nj. I hope prospective purchasers avoid Honda universe and shop at the other available dealerships where customer service is valued


2014 Honda Accord EXL

4
Rita on 03/19/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 1.0 Overall Facilities: 5.0

Went in not knowing if I wanted a used car or a new one. Thanks to Rahsaan Jones who spent hours with me explaining my options. I finally purchased a 2014 Honda Accord EXL leftover. Got a great deal. Service was wonderful and Rahsaan was the most patient person I ever met. I highly recommend this dealership


Financed an Odyssey

5
Jennie8408 on 03/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We are from Middletown, NY and could not get a good deal in the Honda by us. My Husband contacted Honda Universe and spoke to John, he was able to get us the exact car that we wanted, and was able to keep us in the budget we desired. John was very friendly and ver customer oriented. We drove 2 1/2 hours to get the car but it was worth it. In the years that we've purchased cars through dealerships we've never encountered such fast and delightful customer service.


Leasing an Accord

5
booster on 03/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were so pleased to see that John McGraw was going to be our salesman. He helped us in 2012 with our first Accord lease and now again in 2015. It is a pleasure to do business with Honda Universe and, especially, with John McGraw. He is very knowledgeable and friendly and made our leasing experience very pleasant.


GREATEST SALESMAN EVER!!

5
LUIS MORALES on 03/10/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I CAME TO JOHN FOR A CAR TWO YEARS AGO AND I HAD THE BEST EXPERINCE EVER. I CAME AGAIN TWO YEARS LATER WITH MY SISTER AND HE GOT HER INTO A CAR THE SAME DAY!, IM SPEECHLESS, GREAT EXPERINCE OVERALL AND I WOULD RECOMMEND HIM TO ANYONE LOOKING FOR A CAR, HANDS DOWN.


WOW!!!

5
KECHI on 03/10/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

WOW! is all I can say..John goes above and beyond to fulfill his customers needs and desires. God knows that I truly appreciate being able to buy my first car with someone Like John. He was truly a blessing and I would continue to refer him to anyone who is planning on buyig a car. Thank you John!


Great experience

4.7
BBallMom5 on 02/28/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I just stopped in to see what they had. John was very helpful even after I told him I couldn't buy yet. He showed me different options that I asked for without the pressure I normally feel. I have to wait a few more months before I can buy something and I will go back to Honda Universe and see John McGraw.


Friendly, low pressure deal!

5
John B on 02/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I highly recommend this dealership and especially, John McGraw. John made us feel at ease, was friendly, helpful, and low pressure! The staff at the dealership worked with us to close an excellent deal on a CPO Odyssey! If you are looking for a salesperson who stands out amongst the crowd, please go see John McGraw and definitely buy from this dealer!


Awesome deal on a new lease

5
Ed Mironiuk on 02/27/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This is our third time leasing from Honda Universe. Once again John was a huge help and made the process incredibly easy.


So happy with our new lease

5
kltetm on 02/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When our 3 yr lease was up with Honda Universe, we looked no further than John McGraw to help us with our options. We were unsure of whether to purchase our current car, finance it or lease a brand new Honda Accord. He walked us through all the options and was very friendly. There was no pressure to do anything but we ultimately couldn't pass up the great new lease rate he gave us (better than our previous one!). Many thanks to John for all the help (as well as talking about Walking Dead with us while we waited for the paper work to be processed). Overall, great experience (this is our third lease with this dealership and we won't go anywhere else).


Great deal on a new lease

5
Kris & Ed M on 02/27/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We came to Honda Universe to lease a new Accord and John made the process painless. Got us a great rate and we couldn't be happier.


The Honda Experience

4.8
fmurphy925 on 02/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Love my Honda buying experience. My salesman, John McGraw, knows exactly what I like from past experience. He had the 2015 Honda Pilot I wanted waiting for me on the lot last Saturday morning. The price negotiation was fair, easy, and painless--typical of Honda Universe. Thanks for the smooth transition to my new car.


Excellence Service

5
lisadallo on 01/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the moment I walked in I was greeted and taken care of immediately.I was recommended by Dean Palumbo and had the help of John McGraw. Both Gentlemen were exceptionally considerate and knowledgable !I would highly recommend the Lakewood store


Pleasant and very Friendly no pressure

5
Bobbie on 01/17/2015

Overall Experience: 5.0

Walked into the dealership we were recommended to Greg Levine he greated us very friendly we sat and discussed what vehicle we would like to see. Upon inspection we were there exactly what we were looking for.Took a road test and fell in LOVE! His manner with his respect to both of us was highly appreciated.Without any pressure Greg discussed all models Left that Afternoon in a new Honda CRVThe most easy experience THANK you Greg


Excellent Service

5
Kenny on 01/16/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Had a great time buying a new car for my mom for a christmas gift. The process went very smoothly from the time we got there, to the test drive, and even the paperwork was painless. John M, has made several checkins in to see if everything is going ok and if we need anything.


Excellent customer service

5
Bjaradi on 01/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Greg Levine was our salesperson he took good care of us and made sure that we are satisfied completely... We have no words to thank him and the wonderful staff and Patrick of course...


Happy customer

5
Shlomo on 01/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Greg is great salesman we will come back, we will also recommend him to others, and we like our car BIG TIME. thank you all for your help.


Top Notch

5
mickie201 on 01/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John McGraw was very knowledgeable. I felt very comfortable with him. He helped me get in to a reliable car within my price range. I will definitely recommend him to my friends and family.


No Hassle

5
FrankNJ on 01/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Finally a no hassle experience! Was able to get the best price with no issues and the day I purchased I was in the dealership take care of paper work and out the door!


Awesome!!

5
JAwesome on 01/03/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Did a great job at assisting us with the car. Incredible persona. Very fun and kept us very comfortable.


Great customer service.

5
happy on 01/03/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Came in not knowing if I was going to be able to get approved and of course John helped me get approved. I got the perfect car for me and my kids and extremely satisifed! Thanks so much Honda in Lakewood!


Quality Service by a Quality Organization

5
Annette Palermo on 12/24/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Honda Universe is a top notch dealership with a respectful, down to earth sales team. I HIGHLY recommend buying a vehicle from them!


John Mcgraw is #1

5
ozzie91 on 12/23/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ive dealt with other dealers in the past but none surpass the customer service and satisfaction ive recieved at Honda Universe. John Mcgraw is very patient and knowledgable in the product he sells. He is a no pressure guy who knows how to get the job done. Though i didnt get my 15' Civic Si because of insurance purposes, in the future i will only do business with John.


Satisfied

5
allan Sepelyak on 12/22/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We went into the dealer with minimum knowledge of what we wanted, John was extremely helpful, down to earth and went above and beyond to meet our needs. Would work with again and again.


exciting car buying experience

4.8
sheard1289 on 12/15/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Upon entrance, I was greeted by a very friendly staff, with popcorn (fav snack), and openness.My salesman was Gregg Levine, who took the time to relate and get to know me. Gregg was so much fun to work with, making me feel much less anxious about the car buying process. After signing paperwork, Gregg and I went out to learn how to work the controls in my car. There are not enough nice ways to describe how Gregg related and worked with me. It was absolutely a pleasant experience.John, the Financial Manager was also very welcoming, got me an UNBEATABLE PRICE on my warranty. I appreciate him being willing to take the time, explain everything, and extreme friendliness.Everyone here literally treats you like family. I see why they USAA family recommends them.If you are a Honda enthusiast like myself, don't waste your time buying anywhere else, BUY HERE. Speaking as the most anxious, first time car buyer on the planet who can be indecisive, I can promise you that you will NOT regret buying a car here.


awesome job

5
kseymou02 on 12/12/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John did a very good job at getting us a great price on a new 2014 Honda civic for my mom. Will buy again from John.


Thank You Karlos Merrick!

5
Janice G on 12/02/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had the best car buying experience yesterday that we have had in over four decades thanks to Honda Universes sales person, Karlos Merrick. We were so lucky that we met him upon walking in and he really transformed the experience for us. He took so much time with us and showed us all the amazing features of the Honda CRV. Karlos was excellent, he listened to our needs, wants, concerns and budget and with his knowledge, expertise and professionalism found us the perfect car at a price that fit within our budget. I always felt that the salesperson you deal with is as important as the product they represent. Happily we found perfection in both. Thank you Honda Universe for having salespeople like Karlos Merrick at your dealership. Ironically we just came in to take a look at the CRV and now thanks to Karlos we now have this wonderful vehicle in our garage.


Awesome Service!

5
Daniel Eichner on 11/28/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Execellant customer service. Very Friendly. Knowledgeable. patient. Took the time to show us all the cars and explain. Does not pressure you at all!


Amazing Service!

5
Mitchel Eichner on 11/28/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

He made us feel extremely comfortable. Extremely knowledgeable. Extremely comfortable. I would recommend him to anybody!


Great experience

5
vinny.d on 11/27/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John McGraw was extremely helpful in all areas. Very friendly, very competent, and very knowledgeable of cars. He was easy to talk to and made sure we were happy with our car before we left. Great experience overall.


Comfortable and truthful were my first impressions

5
Bonny DiBernardo on 11/24/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This was my sons first car and John McGraw was an oustanding salemsman! He took his time, didnt push us and was very knowledgeable about all matters. His personality is suited for this job.


Excellent only begins to describe

5
Vinny DiBernardo on 11/24/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

John was an excellent person to talk with. He was easy to make jokes with, he talked business when necessary, and, despite his casual demeanor, he was very professional with what he did. He knew what he was talking about and he talked with confidence. He could easily make small talk, and it made the entire process seem that much quicker. He even managed to know which car color I would like the most and even had it prettied up before we left! It's not often that someone can tell what color car you want that quickly. The car itself is great, too, having a lot of nifty features that I'll take advantage of. It was a great experience, despite the fact that I was dreading it for a long, long while. I'd recommend him to anyone.


2015 Accord

5
BGUTHERZ on 11/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my second vehicle purchase from Greg. He's a GREAT salesman, and a pleasure to do business with. IIt's because of him I bought the car.KEEP UP THE GREAT WORK!!!!


This is my story....

1.5
yubier on 11/19/2014

Customer Service: 1.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 1.0

Wow! What horrifyingly atrocious service! I did not use this group to purchase my last Honda but was considering leasing my next one by them. It started when I attempted to return a leased vehicle that was due back to Honda Universe in Lakewood, NJ as I was instructed by Honda Financial. I was asked to see Jerome Hofmann and leave the vehicle with him. I showed up first thing in the morning to return the car but Jerome Hofmann was not in yet so I left the keys with the service department as they assured me that they would give him the keys. I followed up about 2 hours later and was just sent to Jerome Hofmann's voicemail. I repeated this about 4 or 5 times that day but he didn't call me back until mid afternoon of the following day. I told him that I just wanted to confirm that he received the vehicle and thank him for his services. He became very nasty and asked if I had purchased the vehicle at Honda Universe. When I responded that I did not, he yelled at me that they are not required to accept any lease returns without any appointment and Honda Financial does not dictate which vehicles they are required to accept back. I did not know this so I apologized all the while still very polite and calm. He told me that the car was returned to my home the previous day. When I told him that I did not see it that morning or the night before, he replied in a very nasty tone "well, that is your fault and I hope you have insurance!" Well, after some time and effort I did locate the vehicle at a friends home sitting on his driveway with the keys in ignition. That was the address that I ordered the final lease inspection to so i guess they were able to find that address through the system. All in all, if that is the way they treat their customers in today's era, I would sooner take my business elsewhere even if its further.


The Man of Honda

5
ebauer92 on 11/14/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was a glorious day when John McGraw walked out from the show room into the parking lot and b-lined striaght for me. From hello to goodbye he was an excellent host and was well informed on questions i had. The best car sales man in NJ by far.


No hassles!

5
Eriklindstrom on 10/29/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mike Galuppo was way more than accommodating when I visited him. I gave him a pretty challenging set of parameters, especially in terms of price, but he was able to come through with no hassle and no need for hours of haggling back and forth. He really took care of me! Thanks again for all of your hard work!


Happy Customer!

5
Bob LEH on 10/25/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had a very enjoyable experience here. John McGraw was fantastic!


EXCELLENT PLACE TO BUY A CAR

5
Frank Rattacasa on 10/25/2014

Buying Process: 5.0

We have been dealing with Greg Levine for over 6 years and will deal ONLY with him. He is a pleasant genial, honest person and has always treated my wife and me like good friends. I Highly recommend dealing with him if you ever need to purchase a new or used Honda. He's quite knowledgeable on all the vehicles at the dealership.


An absolutely pleasant experience working with Greg Levine!

4.8
frattacasa on 10/24/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We have been dealing with one of your salesmen, Greg Levine, for over 6 years and EVERY time we have purchased a car, he has been an absolutely wonderful person to deal with! He treats us like good friends! He has from the first time we met him and every time ever since! There are not enough nice words to say about him!


Michael Galuppo

5
Carlan2 on 10/23/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to Honda Universe on Oct 22, 2014 to buy a 2014 Honda. I met Mike Galuppo, who took his time explaining various models and features. He took his time and allowed me to drive both an Accord and a Civic. The entire process went very smoothly. After driving both cars, I found that the Civic fit my needs. I am more than happy with Mike and the dealership. I will recommend Honda Universe to my friends and family...


John McGraw

5
rkurg11 on 10/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

"Awesome" The service and patience I received dealing with a complicated situation was outstanding! John McGraw and his staff were the most helpful people I have ever dealt with at any dealership.


well done

5
cath13ardt on 10/21/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Gregory Levine patiently lead me though the paces as I happily purchased a 2015 Honda Fit. I would recommend others who show an interest in my car to seek him out as well. Thank you. John McGlaughli helped with the financing and together they worked well to make the buying experience a good one.


John McGraw Top Salesman

5
lcoleman122 on 10/14/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Leased our first honda a couple of years ago from John. We were not big Honda fans at the time but decided to give the CRV a try after John educated us on all the safety features. We loved the car and now have become Honda loyalists. We just leased another CRV and a Civic and John made the process quick and easy by working with us to accomodate our hectic schedule and limited amount of time and we had two new cars in no time. Highly recommend everyone to see John. Everyone at the dealership was friendly and helpful, especially Pat in finance. He was extremely professional and worked hard to ensure that we got everything we needed with our new vehicles.


Great Experience

5
CC812 on 10/13/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

John M. was a helpful and straight-forward salesman. I didn't feel pressured at all and got a car I love.


Honda girl

5
Honda girl on 09/24/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently bought a car from John McGraw, and he was great! He didn't pressure me at all and made sure my happiness was number one. I had a great experience at Honda Universe thanks to him!


Just Ok!

1.8
downing310 on 09/21/2014

Customer Service: 2.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 2.0 Overall Experience: 1.0

Ok price. but the promised car was not in stock. When I asked about a loaner for the time frame until promised vehicle was delivered I was greeted with a crooked smile and a pause from the sales rep who said "NO" "my manager can not approve that" I sould have left then but I purchased because car because I was tired of the shell game my family was getting ansy and I just wanted to get the deal done. I had intentions on purchasing a second vehicle but I think it will be at a different dealership. This short sighted sales rep blinded by this one sales was so focused on getting the most out of me this day did not focus on the fact that I stated I would be purchasing a second vehicle in two weeks. I would have thought a dealership that knew 2 vehicles were a potential that they would have made my overall experience a bit better. I would have offered at least a loaner that day.


John Mcgraw and Honda Universe amazing experience

5
kballack on 09/20/2014

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John McGraw was an excellent sales person. I usually hate the whole car buying experience, but John managed to turn our experience into a very positive and comfortable one! The entire staff at Honda Universe was pleasant and went out of there way to make sure we had we needed and that we were happy with our choice. No pressure and no lies.Yes , I will buy a honda from this dealership again!


Great Overall Transaction

5
AJ on 09/17/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Salesmen John McGraw was excellent to deal with. Recommend this dealer and dealership!


no hassle and customer loyalty

5
dc23 on 09/17/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

excellent experience john mcgraw was great as was the entire managent team went above and beyond to get my new honda deal done 5 th honda from dealership getting better every time


John McGraw

5
Sarah W. on 09/13/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

John made buying a car a pleasant and stress free experience. He is very knowledgeable about all of the cars. Even though my credit wasn't outstanding he was still able to get me approved. He has a great personality and I would highly recommend him to anyone buying a car. Sarah W.


MCGRAW....AMAZING! WONDERFUL! PROFESSIONAL! FUN!

5
lorraine.hubbard.5 on 09/13/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

JOHN MCGRAW HAD US LAUGHING ALL DAY AND WAS EXTREMELY KNOWLEDGEABLE! BEST SALES REP EVER! WE HAD HIM 3 YEARS AGO ALSO! I HAVE BEEN COMING TO HONDA UNIVERSE/BOB CIASIULI SINCE THE EARLY 90'S AND JOHN AND JEROME ARE BY FAR THE BEST GUYS EVER! JOHN WAS SO PATIENT AND MADE SURE WE HAD EVERYTHING WE NEEDED. EVEN PIZZA AND THE MET GAME LOL. FINANCE GUY WAS GREAT, MANAGERS, ETC. VERY ACCOMMODATING! WE WERE EXTREMELY IMPRESSED BY JOHN MCGRAW'S PROFESSIONALISM AND KNOWLEDGE OF THE PRODUCT AND OUR NEEDS. WE LOVE OUR 2014 V6 EXL!!! BEAUTIFUL RIDE AND SO GLAD WE RETURNED TO HONDA UNIVERSE! HAD BEEN CONSIDERING BMW BUT GLAD WE DIDN'T. WE WILL CERTAINLY RECOMMEND JOHN MCGRAW TO EVERYONE!


Schisters

1.4
jadire on 09/06/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 1.0

My daughter went there today for a vehicle that they were advertising online for 9700 (2008 Kia Sportage). When she tried to negotiate for a closer to book value price, they called the sales manager. The sales manager tried to talk her into paying 12000 (out the door price) and wanted her to finance that. When she told him that she had the cash, he questioned why she wanted to pay all at once. He told her he would only do 12000 out the door or he wouldn't make any money. Schisters. The book value is 8500 on that car. Don't trust these people.


Fantastic experience! Trust this gentleman!

5
Robert C. Hubbard on 08/27/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My wife and I have purchased out 3rd vehicle because of the professionalism we have recieved from John. Each time he has taken the time to understand our needs and deliver an amazing product with value and service. I recommend John highly to anyone that would like to feel like they would like to have the same experience. Please trust you will no doubt enjoy the process like we have over the years.


your employee

5
neilcassidy1 on 08/27/2014

Customer Service: 5.0

I am writing about your salesman John McGraw who we met on Monday 8/25/14 over all john was an excellent salesman and made an excellent presentation to my wife & I. He did everything to sell us a car..Plus John was & is very freiendly & likeable. He knows your products..Sincerely, Neil Cassidy 732-736-7077


Honda Universe... Best Car Dealership

5
Nicole on 08/19/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I am glad to now call myself a Honda owner! John Mcgraw is an amazing guy, unlike all other salesmen around. He did not pressure me into a car. Everyone was very pleasant from start to finish.I will be recommending everyone to Honda Universe!


Great experience!

4.8
nickilee on 08/19/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I am glad to now call myself a Honda owner! John is an amazing guy, unlike all other salesmen around. Will be recommending everyone to Honda Universe!


Great service, honest dealers, friendly atmosphere

5
Harsh P on 08/11/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had an excellent experience buying my honda from honda universe. John Mcgraw was my sales consultant and he guided me well throughout the process. Unlike other dealerships around the area(DCH kay honda), they were very receptive to my inquiries and answered all my questions patiently. I highly recommend buying from this dealership


Thanks

4.8
Marshall's on 08/08/2014

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Our salesman Gregory Levine went above and beyond to see that we where happy in the end. Its a long process but it was worth it in the end to drive off in our new car. Patrick the finance Manager was great to work with he he explained everything well and was light hearted while doing so.


Thanks

4.6
suzymrshll on 08/08/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Our sales person Greg Levine went above and beyond for us to walk out happy. It is a long process but worth it in the end. Patrick the finance manager was very informative and explained things well to us.


Great experience overall

4.3
JWA&SKA on 08/05/2014

Customer Service: 4.0 Buying Process: 5.0 Overall Facilities: 4.0

Greg Levine was our salesman. He worked hard to keep us in our budget, and we ended up walking out with a better car than we could've expected for the price. Service was professional throughout our experience. No hesitation recommending Honda Universe.


I had a very bad experience purchasing a pre owned vehicle

1
sds440 on 08/05/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Big fat liarsThey are a team of liars - everyone has a set commission to earn from you..list of there hidden costs are endless and it wont appear until you are signing the last freaking form after you have spent 4 hours buying a car. I will NEVER buy a HONDA because of this dealership experience..ABSOLUTE SCAM


Great experience overall

4.4
JWA&SKA on 08/05/2014

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

Greg Levine was our salesman. He worked hard to keep us in our budget, and we ended up walking out with a better car than we could've expected for the price. Service was professional throughout our experience. No hesitation recommending Honda Universe.


False promises

1
Ray on 07/26/2014

Customer Service: 1.0 Buying Process: 1.0

Having done my due diligence online ,emailing online pre approval and speaking directly with Honda Universe I was assured that getting the vehicle I wanted would take "2 or 3 days" I just needed to come in give a deposit (a 50 minute drive for me) and they would do the rest. WRONG WRONG WRONG, no call backs I left many messages and after 8 days was informed they could not get vehicle, fact is I could have driven to the other dealer in Maryland in 2.5 hrs and purchased the car. Lesson learned If they dont have it in stock dont waste your time, false promises basically everything you hear that's bad with car salesmen


not good

1.6
linda1006 on 07/26/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 4.0 Pricing: 1.0 Overall Experience: 1.0

I waited 2 full days for a quote on the vehicle, trade in value, terms and interest rate. I went to another local dealership that had the same vehicle on the lot - and drove out the next day with my new car. I left phone messages and still no call back from them. Awful ..... will never set foot in this dealership again.


Great Car Buying Experience

5
djcbrsln on 07/25/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I came into Honda Universe driving a rental and left with a great pre-certified Civic with a great price. My consultant Greg L. was incredibly helpful and informative through every step of the process including the test drive, pricing, warranty, financial arrangements, insurance and state registration title and plates. Greg L. even helped me turn in the rental at a local agency. Greg's dedication to his clients has earned my future business and great recommendations to all my friends, family and associates.


Great Car Shopping Experience

5
djcbrsln on 07/25/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came into Honda Universe driving a rental and left with a great pre-certified Civic with a great price. My consultant Greg L. was incredibly helpful and informative through every step of the process including the test drive, pricing, warranty, financial arrangements, insurance and state registration title and plates. Greg L. even helped me turn in the rental at a local agency. Greg's dedication to his clients has earned my future business and great recommendations to all my friends, family and associates.


Great experience, no hard sell, relatively quick

5
HaddonHts on 07/19/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everything was simple and straightforward, the car was as expected, no unexpected fees, etc. John McGraw was very personal and helpful.


Great experience

5
Jon Scherer on 07/16/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have never had a better experience at a car dealership in my life. My salesman John Mcgraw was very knowledgeable and a breeze to work with. Also my finance manager Lindsay Mulrain was just as easy to deal with. I will be back for all of my future purchases.


Overall comfortable & great experience!

5
Jvecchio27 on 07/07/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have had 3 bad experiences in the past with buying cars, but when I walked into Honda Universe salesman Sean Jones made sure my experience was easy and as stress free as possible. He did not pressure me into buying my car he went over every part of the car I was interested from top to bottom. He was very patient with me when I wasn't sure I wanted to buy the car. I can't thank Sean enough for making my experience at Honda Universe the most easiest and stress free experience overall.


Great Saleseman

4.8
Alessio8 on 07/03/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

my experience with John MCGraw right from the stat was excellent he was very helpful and understanding. And did a great job.I would recommend anyone i know looking for a car to see him.


A great experance!

5
Alana on 06/30/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I just purchased a vechicle from Honda Universe in Lakewood NJ. My salesperson was "John McGraw". I have never had a more pleasant experance buying a car. John was personalable, honest, caring, and I feel that not only did I get a wonderful deal on a great car but I now have a new friend. I will never buy a car from anyone else. Alana Larsen


Excellent Service

5
BrazilFan on 06/23/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had a great experience working with Rahsaan Jones (Sean). He made sure that I was comfortable throughout the proccess, which is refreshing from a dealership. I would reccommend him to all my friends and family.


Great Salesperson's At This Dealer

5
psamir32 on 06/21/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I gave this review a great score because the salespeople were nice and honest. They didn't just tell me what I wanted to hear and change it afterwards. I wrote this review for the salesperson's that were helping me. I would say the service department customer service sucks. They don't know how to schedule work in a efficient manner. I had to yell and fight to get the accessories that were owed to me installed in a timely manner with a loaner car.


Great experience!

5
Sabrina on 06/18/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service was excellent. I had a great expierence here! I would reccomend John M to all of my friends.


thank you Robert Rubinacci

5
Elena Henry on 06/17/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We want to thank Robert R. for all his attention to us. We are very please with all. We totally recommend him to our family and friends.


robert rubinacci

5
Robert Kaplan on 06/16/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Robert Rubinacci was a great sales man and got everything done I wanted and much more. They got me the vehicle I wanted and did it with great customer service throughout the whole dealership. I would definitely recommend to come and see Rob at Honda universe to buy your next car!


Joseph P. Del Guercio

5
Joseph P. Del Guercio on 06/12/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Outstanding Salesperson / Greg Levine did a great job. He was honest and very thorough. He went over every detail and I felt I could really trust him. He even provided me with his personal cell number


Good Experiance

5
Shayna on 06/10/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Had a good experiance and would reccomend John M to others looking to buy a car.


STRESS FREE PURCHASE!!!

5
Honda fan on 06/10/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I hate going to car dealerships for the obvious reasons, but I was infor surprise when I dealt with John M. Not only was he easy to deal with, but made it fun. I would tell anyone looking fro a car and a good experience to go to Honda Universe and see John M.


extremely Please with my buying experience

5
Mary M. on 06/10/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I went in just to look and get some information about getting a new car and met my sales assoc. Greg Levine. He was very informative and made the whole buying process so easy and explained everything about the car and talked me through the process. He made me very comfortable and was understanding of my needs. I would recommend Greg and Honda Universe to anyone looking for a new or pre-owned car. Greg your the best what a terrific experience not all dealers are the same.


happy car buyer

5
sandy patel on 06/10/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

very happy to doing business with honda universe.very frendly staff good service all manager was nice.very clean place service people are frendly.it is one of the best experince.


Best place to buy a car

5
jimkurtz on 06/09/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I went in for service, as i was waiting for my vehicle to get repaired i walked into the showroom to get some info on a new car, i was helped by the guys there to trade in my 05 civic for a brand new one, they were very patient with me and very courteous, i will come back and recommend all my friends


Honda Civic Purchase

5
honda fan on 06/07/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The overall buying process was made to be seamless and enjoyable rather than stressful. I would recommend friends and family to John and Honda Universe


thank you robert and mark

5
Samir Patel on 06/07/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I would like to say this dealership provides a great service with the honest answers. I would recommend this dealers over others because I went to few other Honda dealers this one was the most straight forward. I would recommend Robert and Mark as excellent salesmen.


Satisfied Customer

5
Ana Valladares on 06/07/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Definitely a satisfied customer especially since this is my first time with a brand new car! My father and I were pleased to make business with John. He took care of us not only when it came to the car but also to make us feel comfortable. (Adding to the fact that I was very ill and he made the process 10x easier!) I can definitely recommend John to anyone whose looking to buy a new car and is still a tad bit skeptical.


great experience!

5
Kenneth on 06/04/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

John and Danny were great they helped me through the entire purchasing proccess, John even picked me up after I had work done on my car. I would recommend them and the dealership to anyone looking for a good buying experience.


John McGraw a complete gentlemen

5
honda2014universe on 06/03/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We are very happy with our new vehicle purchase, we were helped all the time and the transaction flowed smooth and positive, was a great experience been treated by John as our sales representative always at the costumer side being honest and transparent , we highly recommend John McGraw and Honda Universe as a Dealer,because on these difficult times it is hard to find good people and human quality as first when most of the dealerships are focus to make money desperately at any cost, congratulations folks to be sincere and keep gaining valuable costumers, Francisco & Yamila


best salesman

5
katie503 on 06/02/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

my salesman John was the best he was friendly sincere make me feel comfortable was very knowledgeable and I would recommend anyone who wants to buy a new car and wants it honest person to go see John


Great Expierence

5
kseymou2 on 05/31/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience dealing with both John M. and Danny. They worked together for several weeks to find the right car for me at just the right price. They even picked me up to get my car from service after dropping it off for the day. I would recommend them to anyone i know to buy a car.


Great Deal!

5
valentinemeyer on 05/19/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thank you for a great experience buying our new 2014 Honda Odyssey! We couldn't be happier with the price we paid for the vehicle and also the willingness of the salesman and management to negotiate. We are in love with our new minivan! John McGraw was an excellent salesman and so funny and entertaining! After 20 years of Honda Universe serving our family, they came through again. Keep up the great work!


HONDA Purchase

5
tfry on 05/12/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The customer service provided by John McGraw was exceptional. He was knowledgeable, courteous, and friendly. He understood just what I was looking for and assisted me thoroughly throughout the entire experience. His encyclopedic knowledge of the Honda product made the car buying experience much easier than i expected. I am extremely satisfied with my new car, and I will becoming back to Honda Universe for all of my car purchases in the future!


Service visits

4.8
fmurphy925 on 05/02/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I always bring my 2011 Pilot to Honda Universe. I bought it there from John McGraw, the friendliest car salesman i've ever encountered, and I will always bring it there. It runs like a dream. John always stops by the waiting room to greet me and catch up on my travels. We are discussing buying a new Pilot in 2015. With John by my side on this, i can't lose. Thanks to all your staff.


Wonderful Wonderful Wonderful

5
CMRD1221 on 04/09/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After having a NOT so great Honda experience at another dealership, my fiance and I were hesitant to walk into Honda Universe. Despite our hesitation, we were very happy with the service Rahsaan and John had given us. I had talked to Rahsaan a few weeks leading up to this experience and I believe that definitely helped with the overall experience. Because he knew what we wanted to do, he was able to convey that to John. Sometimes car salesmen get bad reputations for being too pushy or overbearing, but we did not feel that way at all with Rahsaan and John. Very pleased with the car, the price, and the ultimate experience. Thank you both to Rahsaan and John for making me love Honda once again.


OH we stopped taking recalls?

1
matticovino on 04/05/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I called Honda Universe about the recalls on my 08' Honda Civic Coupe. The receptionist told me I could bring my car in to the service center anytime. When i arrived there i asked for the service manager and told him about my paint problems and stated that i had received recalls for the paint, engine block and visor. He replied with ...Yeaah we stopped doing the recalls but if u wanna pay for a paint job we know a place that can give you a "Great Deal." I thought he must have been joking... but no he was dead serious. So how does a service center tell me they don't honor recalls but if u want to pay for it we will. Hey Honda your PAINT IS TRASH AND SO IS YOUR CUSTOMER SERVICE . PLEASE CORRECT YOUR PROBLEMS STOP EMPLOYING CROOKED 2BIT SALESMEN. I AM FLAT OUT INSULTED BY MY EXPERIENCE WITH YOUR DEALERSHIP. I HAVE ALREADY PAID FOR MY CAR IN FULL I AM NOT SPENDING MONEY TO REPLACE YOUR CHEAP PAINT JOB. I WILL NOT PAY FOR A RECALL EVER . PLEASE CORRECT YOUR PROBLEMS WITH YOUR COMPANY.


The overall experience was a good one. The used price of...

4.6
tinker_06 on 03/29/2014

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The overall experience was a good one. The used price of the jeep purchased was a fair price but the amount received on the trade in was to low.


I generally find buying a car very stressful, however...

5
purchaser2014 on 03/29/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I generally find buying a car very stressful, however working with John McGraw was a unique experience. His no-pressure approach was a welcoming surprise. John was courteous, friendly and genuine. It was a pleasure to work with him and I highly recommend anyone interested in a Honda to cdontact John McGraw.


I was never dealt with in such a brute rude way before...

1
peltz1234 on 03/26/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I was never dealt with in such a brute rude way before leasing any car. I came in to get pricing for a Honda odyssey. Not only were they not upfront about the cost, they tried to hustle me and make me feel uncomfortable for trying to price out the car. They tried to get info on what i was paying for my current lease and overprice me for the new lease instead of just being upfront. Stay away from these guys. If they were any good they would sell more minivans in Lakewood where there is a huge market for these cars. Thats why no one in town buys from them.


The service and treatment I received from Mr. McGraw a...

5
EdwardBayville on 03/17/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The service and treatment I received from Mr. McGraw a year ago when I leased my wife's Odyssey EX-L led me to return to Honda Universe for my Accord EX-L. Excellent service again from Mr. McGraw. Very pleased with his professionalism and commitment to the customer.He was not interested in selling me something I "did not need" and "could not afford."Outstanding all the way around, and would recommend Mr. McGraw to anyone that wants a Honda.Even with two (2) other Honda dealers near my home, I decided to go to Lakewood for this purchase only because of Mr. McGraw.Very pleased with service and price.


Everyone that I encountered was very helpful and...

4.4
isoffe on 03/14/2014

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Everyone that I encountered was very helpful and friendly. My sales person, John McGraw, was extremely helpful. He was very knowledgeable and answered all my questions to my satisfaction. It was a long day and I had my children with me. Everyone was nice to them, offering them popcorn. There were computers that they were able to use to play their games, which kept them quite occupied while I could concentrate on the business at hand. I found this to be a very smart concept. Somebody was thinking.I hate buying cars but all in all this was a rather pleasant experience. I would recommend this dealership and to John McGraw.


John McGraw and the rest of the team went out of there...

5
Billvs on 03/13/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John McGraw and the rest of the team went out of there way to get my new CRV here as I requested. John was easy to work with and he made it happen!! Thank you John!!!


Mr. Jones; Was exceptional, and very patient in...

4.8
yhuertas24 on 03/03/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Mr. Jones;Was exceptional, and very patient in working with me through the deal process of getting me into my vehicle. He did an outstanding job.


John was amazing both on the phone and in person and...

5
Lopeha1 on 02/28/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John was amazing both on the phone and in person and managed to help this mom of triplet three year olds get out of a outlander SUV and into a minivan for the same payment I'm used to!! You want a miracle worker, see john McGraw at honda universe!


It was a good experience, John was very helpful and...

5
KathrynSantora on 02/28/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was a good experience, John was very helpful and friendly. I am very happy with my new car. I will be back when I need another new car!!


Had a great experience with John McGraw. I got...

5
dsergi1 on 02/28/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a great experience with John McGraw. I got everything I asked for and more. I would definitely recommend Honda Universe to anyone looking for a Honda.


I was NOT looking foward to turning in my lease and going...

5
tinselyn822 on 02/25/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was NOT looking foward to turning in my lease and going through the process of getting another car. Much to my surprise John made the experience fun! It was stress free and he had me laughing the whole time. Somehow he even managed to get me in my car without a co- signer! Working with John was quick and easy and he even called me twice AFTER the deal was closed just to make sure I was hapoy and see if I had any questions!! Can't say enough good things about John! Professional and courteous. A real pleasure!! We will be back and always reccomend him Love my new car too! Thanks again!


I would like to thank John McGraw for helping me and my...

4.8
Jmt630 on 02/24/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I would like to thank John McGraw for helping me and my family find a new affordable car. He is a man of his word and a very great devoted salesman. I am now worry free driving in a better maintenance free vehicle. John is definitely someone to do business with in the future!


My fiance and I went to Honda to lease a civic, the...

3.2
Jess12109 on 01/31/2014

Customer Service: 4.0 Quality Of Work: 3.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 2.0

My fiance and I went to Honda to lease a civic, the salesman Rahsaan (Sean) was very knowledgeable and had great customer service. However, we sat there for 8 hours, and from the time we walked in the door we were under the impression we had already been approved for a lease since we did a lot of the paperwork over the phone to alleviate time at the dealership. Obviously, that didn't work out as planned. By the end of the night which was past closing time and hours of sitting there, we were told that we were never approved for the lease but approved for financing and since the bank closed before the info was submitted they just "assumed" it would be approved by the bank on Monday morning. They said they would NEVER allow a car to leave the dealership unless they were POSITIVE it would be approved and assured us that numerous people looked over the deal and with there experience and knowledge that it would not be a problem. We were confident that all was well and the car was ours. That was a mistake! It took them TWO WEEKS to call us back and say that the lease was never approved and the options were return the car or finance it for a higher amount. When we agreed to finance it, we showed an e-mail they had sent us about 2 years of free oil changes with the purchase of a vehicle.. They then had the audacity to say the e-mail had to be shown at the date of purchase and they could not honor it. This was after the finance manager said he would love to give it to us as long as he saw the email and would love to use it in a sales pitch. All in all I would have to say that it wasn't a good experience and that it was more of an inconvenience then anything else. I had higher standards for Honda and they did not reach my expectations.


Was really helpful and enjoyed my time as we looked at...

5
Jhill501 on 01/27/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Was really helpful and enjoyed my time as we looked at cars. Would go back anytime for him to help me with my next car.


I purchased a vehicle at Honda Universe. My salesperson...

5
shore442 on 01/27/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased a vehicle at Honda Universe. My salesperson was Rahsaan Jones. It was a great experience. I would recommend Honda Universe and Rahsaan to all my friends.


Although I was not able to get a car at the time. John...

5
Sortiz4290 on 01/24/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Although I was not able to get a car at the time. John McGraw told me not to give up and he would do what he could do to help. He thoroughly explained everything I needed to do to be able to get a new car. I left feeling better about what was needed to be done to get a new car. A few days later he called and left a message reminding me not to give up and to come see him again when I am ready to get a new car, and he would do what he could to help.


Very friendly. Easy to work with. They made sure to find...

5
jmmilon on 01/20/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very friendly. Easy to work with. They made sure to find exactly what we wanted and worked with us on the price. I would recommend them to anyone.


was ganged up upon to buy car. needed a particular...

1.8
boo06 on 01/15/2014

Customer Service: 1.0 Friendliness: 4.0 Pricing: 1.0 Overall Experience: 1.0

was ganged up upon to buy car. needed a particular feature and was told only 1 vehicle in stock. would not show me other vehicles. this was the most unscrupulous dealership I ever had the misfortune to encounter. Car was way overpriced. Place should be closed down. Too many decent dealerships out there who will treat a person fairly


A great experience, thank you very much! I would highly...

5
jdoviak on 01/13/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

A great experience, thank you very much! I would highly recommend buying a car at Honda Universe to my family and friends. Be sure to see Rahsaan.


The expericene I had at this dealership was an amazing...

5
awilda93 on 01/11/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The expericene I had at this dealership was an amazing one! I was amazed with John McGraw one of the best dealers I ever dealt with.


We had a great experience at honda universe with darian...

5
Apfffr on 01/10/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a great experience at honda universe with darian as our salesman. He helped us find the car we were looking for, we got a great deal, and the sales process went smoothly.


Friendly, not overbearing, qualified, professional,...

5
vargal01 on 12/31/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Friendly, not overbearing, qualified, professional, knowledgable, efficient. I am a former Honda owner of the CRV and the Pilot and each time was a pleasant experience. I planned to visit other dealerships that day. I chose Honda first knowing that I would probably have the best deal and experience there and I was right. There was no reason to further my search at other car dealerships.


The service that I received at Honda Universe from John...

5
mazey28 on 12/31/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The service that I received at Honda Universe from John McGraw, Darian Hardy & Glenn Swenson was none that I have ever experienced before. The service we received was exceptional and I will be referring this dealership to all my friends and family. They made buying a vehicle an enjoyable experience with their contagious personalities, knowlege and humor.


Had a great experience. Darien and John were both great...

5
Jacksontbird on 12/30/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a great experience. Darien and John were both great and worked with me and got me a deal that fit my budget. My 3rd honda


My experience was wonderful! The employees that helped me...

5
haileeperez1 on 12/30/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience was wonderful! The employees that helped me was great and got us a great deal. He was friendly, honest, and even funny. He made our experience enjoyable, as did every employee there!


This was out first visit to Honda Universe and it was the...

4.8
Jules52 on 12/29/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This was out first visit to Honda Universe and it was the best buying experience we had at any car dealership, period. Our salesman Darian Hardy was wonderful. Buying a car can be stressful but he made my husband and I feel at ease from the moment we met him and he worked diligently to get us the best possible deal. Along with the help of John McGraw, what can be a long, painstaking process was actually pleasant and even fun. We give them the highest recommendation possible and would never consider going anywhere else to purchase a car. Maria and Richard Ruggiero


John McGraw is a wonderful salesperson. He is friendly,...

5
rozlee21 on 12/27/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John McGraw is a wonderful salesperson. He is friendly, knowledgeable, and very professional. He makes his customers feel at home the minute they walk in the door. He has a low key approach to selling a car, and it worked for us. He wouldn't let us leave the dealership without our test driving the car and making sure that everything about the new Honda was explained to us. We certainly understand why John has so many repeat customers.


JOHN IS AN AMAZING SALESMAN I WOULD NOT BUY A CAR FROM...

5
ilovemysi on 12/11/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

JOHN IS AN AMAZING SALESMAN I WOULD NOT BUY A CAR FROM ANYONE ELSE IF YOU NEED A CAR GO TO HIM DIRECTLY HE WILL FIND YOU THE BEST DEAL AT AN AMAZING PRICE! THANK YOU JOHN FOR ALL YOU DO! YOUR THE BEST!!!!


Very funny guy, made the whole experience comfortable and...

5
Lhulkm on 11/15/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very funny guy, made the whole experience comfortable and memorable, thank u for selling me my first car i ever financed, God bless you, i will recommend him to anyone that is looking to purchase a car.


John McGraw

5
Jenny on 11/14/2013

Customer Service: 5.0 Buying Process: 5.0

I recently went to the dealership with my boyfriend to look for a new car. John McGraw was our salesman and he made the process of purchasing a car very relaxing and entertaining. Even though it took a while to get the paper work done he kept us company and answered any questions that we had. I didn't realize that purchasing a car could be so fun. I will definitely recommend this dealership and salesman to anyone that I know who needs a new car!


John was AMAZING! Friendly right off the bat and very...

5
JohnJSeptakIV on 10/25/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John was AMAZING! Friendly right off the bat and very knowledgable. Had us in and pity with a new car as fast as he could and had us very satisfied with our sale.


John was great, I would without hesitation recommend him...

5
mleuthner on 10/25/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John was great, I would without hesitation recommend him to anyone. No pressure, very friendly, straightforward and to the point. Got me into a great car at a great price.


Great experience with Rahsaan (Sean) Jones. He found the...

5
JerseyShorefamilyman on 10/25/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience with Rahsaan (Sean) Jones. He found the very specific car we were seeking and worked hard to make the deal! Would highly recommend this impressive young man


This is the 4th car I have purchased from this dealership...

5
7Gary on 10/24/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the 4th car I have purchased from this dealership since 2006. In 2012, I purchased a CR-V for myself and 2 days later, a Civic with my son. Glenn S treated us extremely well. So when I went to buy my 2014 Accord, I asked for Glenn. No surprise, Glenn was now a manager and referred us to another great salesman in John McGraw. It would not surprise me if John is a manager the next time I go. Anyway, John treated us very professionally and we closed the deal in no time, with no pressure. He realized the value of return customers and together we came to an agreeable price amicably. Honda Universe will always be my first choice to earn my business. Ask for John M.


$16,497

Mileage: 10033

Color: RED

Transmission: Automatic

Body Style: Sedan

City: Lakewood Township, NJ

Engine Type: 4 Cyl

$9,997

Mileage: 77617

Color: BLACK

Transmission: Automatic CVT

Body Style: SUV

City: Lakewood Township, NJ

Engine Type: 2.0L I4 16V MPFI DOHC

$21,777

Mileage: 37999

Color: RED

Transmission: 5-Speed Automatic

Body Style: SUV

City: Lakewood Township, NJ

Engine Type: 3.6L V6 24V MPFI DOHC

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