Honda of Santa Monica

Service

I'm very happy with the Honda of Santa Monica service and customer service

Oil change plus more.

During our recent oil change they also did the air bag recall repair. Much appreciated for digging into the warehouse to find us the supply so we don't have to make another trip.

HONDA of SANTA MONICA

TOP SHELF!!!.....need I say more.Honda of Santa Monica; is a Stress Free zone!The staff is professional, helpful, sincerely friendly.The waiting lounge is comfortable and clean.The Honda staff and service reflects the high quality of Honda.I love my Honda CR-V and appreciate the the service I receive from Honda of Santa Monica.

Car service

The waiting area was clean and nice and the staff was very polite and helpful.

Service review

My service at this dealership was excellent. Ron Gee was easy to relate to and was not pressured in anyway during my visit.

Fantastic service by an outstanding service rep!

Our rep Ron is always on the ball and pays attention to the customers details. This is why we take our cars to Honda. If he wasn't there, I'm not sure things would be the same. He does make all the difference in the world to Santa Monica Honda.

GREAT CUSTOMER SERVICE!

I have a very busy schedule, but Ron Gee ALWAYS find the time to help with the service of my car or ANY other repair.

HondaCivic maintenance service

I leased a 2015 Honda Civic from this dealer and I brought it in for routine scheduled service. Setting up the appointment on the website was quite an ordeal so I gave up and called directly. Piece of cake - quick, easy, polite, got the service set up at a convenient time for me. I could have taken the free shuttle home but decided to wait - the service was done sooner than they had told me - completely easy experience from start to finish.

Thanks!

Great service. Fast workers. Especially the awesome express guys. Theyre amazing.

Car Service

The staff at Honda Santa Monica always go out of their way to help out. This is one of the main reasons I continue to take my car there for service. Mark is usually the service rep that helps me out and he is very friendly and professional.

Santa Monica Review

We knew the vehicle we wanted that's why we used this dealer. The finance person put way too much pressure on us for the warranty I said several times I didn't want it. I did not like pressure.

Honda of Santa Monica

Comfortable waiting area. I enjoy the coffee machine and the newspapers.

Recalled airbag repair

Service was good but waiting period for the parts was too long

Santa Monica Honda

My 2007 Honda Civic was under recall to replace the passenger-side airbag. They ordered the part and contacted me when it came in. I made an appointment the next day and the repair took less than an hour. I had a great experience when I purchased the car from them.

Cameron Aulerich is the absolute most amazing!

I really appreciate Honda service and Cameron Aulerich is perhaps the kindest, most amazing customer service person, I've ever met!

Service

I was happy with my service, I also liked that they took me to my appointment.

David F.

Very easy to deal with and very quick turnaround time.

Honda of Santa Monica

The staff is courteous, friendly and knowledgeable. They went out of their way to offer shuttle service to and from my home, Even though they were busy, the service dept took the time to and the work was explained to me, I never felt rushed.

Best Service at Honda Santa Monica!

Ron G. was professional and such a great guy to deal with at Honda Santa Monica. I had to bring my car in without an appointment and he got my car serviced right away. I referred my son to take his car there recently, and my son got the best service for his car too!

My air-bag replacement

I was notified there was a recall/replacement for the airbags in my 2009 Civic. The service department said they would call when the new parts were in, I was called, an appointment was made, the airbags were replaced two hours ahead of schedule and there was no charge. Win-win-win-win-win-win.

Honda of Santa Monica

It was very easy to make my appointment with Honda of Santa Monica, when my car needed a replacement part. All of the staff were friendly and helpful in my first experience with them. I will definitely be going back if my car needs more work done.

Good experience

Pretty good.I like this Honda.The service is so fast.Just spend an hour and half.I like it.The dealeris friendly .If you have any questions you can ask him for help .He will very happy to help you .I will back to do service again in this Honda !

Routine Oil Change

Got to always Thank my service consultant Cameron A. Always a pleasure and great experience working w/ him. I get to drop off my vehicle in the A.M., get shuttled to work which is down the street. Absolutely convenient!

clifferd jacobson

excellent service from Ron Gee and the service staff ALWAYS GO TO RON FOR HIS PROFESSIONALISM

Friendly, Professional, and staightforward

We go to the trouble of traveling the extra distance to have our Honda Accord serviced at Honda of Santa Monica. The service staff has always been professional and straightforward with us. I really appreciate not feeling like they are trying to add on unnecessary parts or work, but only what is needed to maintain the car in top shape.

Servicing of my 2009 Honda Pilot

Santa Monica Honda gives great and quick service. Ron who is the representative I deal with there has helped me for over 10 years and is wonderful.

car maintenance

Mr. Gill Iqbal is very accomodating and he explain to me everything about my car's maintenance.

Honda Santa Monica

I have been having my Honda serviced at Honda Santa Monica since 2010. I have always found their service exemplary.

Honda of Santa Monica Service Center

Exceptional customer service!!! Friendly and knowledgeable ... that's the only way to describe the sales and service people at Honda of Santa Monica.

Honda of Santa Monica

I've been coming to Honda of Santa Monica for 10+ years, and never had a bad experience. Love the team there, especially my dedicated service professional, Ron Gee. Thank you!

Customer service makes all the difference

I was having a bad week/month/year and the check engine light came on. I've been through so many repairs on my car, each of them expensive, and I was ready for the worst, most expensive, most time consuming hassle. Cameron Aulerich and the shuttle drivers went out of their way to make it all better and I can't be more grateful. I've been to a few dealerships as a car owner and the people here really treat you with kindness and caring. I went in feeling horrible and came out feeling thankful.

Santa Monica Honda Service Review

My 2015 Accord battery, with less than 10K miles, died on a Monday. A friend jump started the car and I drove it a short distance to a local Honda service center where they tested the battery and gave me a printout stating the battery was strong. The next day, the battery died again late at night in an unsafe area before a long drive home alone. I drove to Santa Monica Honda without an appointment in the morning and Ken Gee had the battery replaced under warranty and minor service performed in under 2 hours. Outstanding customer service and repair, respectful to women, clean waiting and restrooms.

Santa Monica Honda Service Dept

I had unexpected issue with the battery and drove to the SM service dept at Honda without an appointment. I was assigned a service manager who was very courteous and had the car checked thoroughly. He also explained what had happened and why no new battery was needed. The car is working great. Just what I expect: courtesy, prompt assistance, thoroughness. And the waiting area is quite comfortable.

Another scheduled Service done - YAY!

Ron Gee always helpful and ready to answer questions. He makes the service experience tolerable.

Wonderful service

Brought my car in for an oil change which was done quickly and the waiting room is very pleasant. They found a nail in a tire, which was fortunate since they were able to patch it saving me a flat and lots of money. Best of all, their prices are very competitive and reasonable.

HONDA SANTA MONICA

AS ALWAYS,THEIR CUSTOMER SERVICE--KARL WERTZ & RON GEE--ARE OUTSTANDING

Honda service Santa monica

Was referred by a friend, now I can see why, great service, friendly very impressed

Honda of Santa Monica

Quick and easy! Staff worked their best at making the purchase as easy and painless as possible. The free coffee were great and my son loves the unlimited servings of chocolate milk!

Honda Service with Ron G - excellent

Ron G is great and very knowledgeable. He always takes care my car. I highly recommend him to anyone.

Honda Santa Monica ALWAYS dependable

Honda Santa Monica is always dependable, professional and a pleasure to deal with for service.

service

very satisfied for the service provided even though I did not have an appointment ,they were able to take care of my concerns

Quick and Easy

Gary made the buying experience very easy. I was there in the morning looking, and decided to trade in my old car, but before we could get any paperwork done, I had to pick up my daughter. While I was gone, Gary got everything ready, so when returned I just had to sit briefly with the business manager to sign the papers, and then move my stuff from the old car to the new. Once again, Gary was helpful in hauling my stuff between cars and helping me install the car seat while I wrangled my 4 year old. Very helpful indeed!

Honda of Santa Monica

Cameron, my advisor always helps me out over there. After having some damage done at discount oil change spots, I only go to Honda now.

Airbag recall

had a little mis-communication but overall the staff and service is excellent

Honda service my crv/ Honda Santa Monica

Airbag inflators were replaced under warranty & recall/ Ron gee was delightful & as always easy to work with during this recall process.

Excellent Service

We have gone to SM Honda for many years and always received great service. Ron is our service manager and he has gone our of his way to be helpful - installing new wiper blades for me himself and taking my car in for a late-afternoon oil-change on a day when the gentlemen manning the entry informed me that they were not taking in anyone without an appointment. The service is quick and reliable. Cannot recommend them enough.

My third Honda Fit

This is my fourth car from Santa Monica Honda. Their repair services are thoughtful and well-organized. Sales and leasing processes are not high pressure; if you have a question, it is answered. I like these folks.

My CR-V

Very good service from the advisor Ron Gee, and I"m very happy with the personal and service, the prices are reasonable and I fell good

Excellent Service

I had no trouble getting a service appointment for the time I wanted. The service was done in quickly and well, and took less time than they had predicted. The people were friendly and well-informed. My present car is the third one I've purchased from this dealer. Needless to say, I've been very happy with them over many years.

The people are nice and service isn't great.

The service department is not very friendly and it takes a while for someone to even help you. On the sales floor, no one came to assist us until we asked if anyone was even around to help us. Loan personnel do not explain all the documents to you and well they are just there to make sure you sign. Not helpful, not sure i would buy another car here. I also got another one of my Honda's serviced here and well they changed my oil, no major issue there but they said there was some needed service like new brakes yet i had just went to another Honda dealership about 8 months ago and had new ones placed. Also, they don't wash your car after you get service done here. An employee said their manager refuses them to do this because they had an issue with the city.

Honda of Santa Monica

Just to appreciate Honda of Santa Monica, thank u so much for everything

Santa Monica Honda

The repair process is working well. Appointments and courtesy rides make is easier to take care of my car.

Honda of Santa Monica

Since my purchase of my auto from this location, I have always had good experiences when bringing it in for regular maintenance to service department. Definitely feel confident when I pick up each time. The convenience of a car drop off and pick service is most valued by me so that I can take care of car matters during work week.

Reliable Repairs

Professional and courteous service with convenient after hours retrieval of vehicle once repairs are completed. So convenient!

Honda of Santa Monica

With an appointment, I received timely, convenient, regular service while I waited in customer waiting room. where I read a book. Honda of Santa Monica provides prompt, quality service.

Honda of Santa Monica is the best!

I have been coming to Ron Gee at Honda of Santa Monica for over ten years. He is and they are simply the best. I highly recommend them!

Excellent service center in Santa Monica

Love coming here - Cameron is so helpful and thorough. There is a shuttle if you don't want to wait for your car to be serviced, and the waiting room is very comfortable too! Very easy to make an appointment too so there is no waiting.

Great deal, great experience!

My experience at Honda of Santa Monica was the stress free and easy. Tim, the sales rep that dealt with was honest and straightforward. I got a great deal and had an all around positive experience.

My Service Appt

I love the coffee machine and donuts! I was expecting a half-day stay and car was fixed in just an hour!

Excellent in customer service

Dear Honda of Santa Monica,I had a great experience when I brought my 2008 CRV for new replacement airbags. My wonderful advisor Ron Gee was helpful as always. I was able to rent a car quickly and had gone no more then a few blocks when I got a call from Ron telling me that my car was ready. I was thrilled with the speedy service as well as the free carwash. Thank you again Honda of Santa Monica for the excellent customer service.Best wishes,Joanna Edwards

DIRECTOR-ACCTG

Sales rep was very courteous, knowledgeable and accommodating.

Good Service and facilities

When my car requires Service, I always take it to the Santa Monica dealership because they provide excellent service, facilities are clean and my Serviceman pleasant, respectful and listens to what I am saying..

Friendly service, yet would not recommend

I've taken my 2015 Honda Fit to Honda of Santa Monica on 2 occasions for an oil change and tire rotation. Their service has been friendly and efficient both times, yet I don't plan to return. Given the fact that they cater exclusively to Honda and have a higher price point, I expect a high quality of service for repairs and maintenance. When rotating my tires for my last visit, they either didn't measure or didn't pay attention to the proper psi and filled my front tires with too much air. Not only is this a hazard, but it was an inconvenience to take my car to another dealer to have the problem diagnosed and repaired. It's an easy thing to fix, yet negligence with such a routine procedure does not bode well for other repairs.

Great Services

I was completely satisfied with my experience with Honda. The staff was professional and friendly and I will continue to come back to Honda.

2000 Honda Accord

5 Stars for the Customer Service and Repairs. This will be the place a take my car for service in the future.Thank You

Great experience

I got a great deal on my accord and the guys took care of everything from the start.

Major work, car runs like new!

Our 2000 CRV needed major work and it now runs better than ever.

Best Mechanics!

I recently brought my car to Honda of Santa Monica and was extremely pleased with my experience. I made an appointment and work was done on my car punctually and efficiently. My car continues to run wonderfully and I wouldn't take my car anywhere else, nor have I taken it anywhere else, because I am very satisfied with the quality of the work the mechanics do. Not only have they addressed all my issues but everyone at Honda, including the reception desk and management go out of there way to accommodate their clients. Everyone is very helpful, informative, and very importantly, they are trustworthy. I have had very bad experiences in the past with many different mechanics and I have finally found a place where I can rest assured all my car needs will be taken care of with such kindness and professionalism from the employees. Gil was my mechanic last time and he was phenomenal as well as the friendly ladies at the front desk in the services department! I highly recommend Honda of Santa Monica; they are first class mechanics!

Best man for the job.

Ron Gee has always provided the best service. He's genuinely happy to see you and really does work with you to provide you the best service.

Honda of Santa Monica Service

The routine service was OK, except that in rotating the tires, the wheel cover wasn't but back on right, and it fell off as I drove off. They immediately apparently fixed it, but it came loose again a few days later, so I asked them to fix it again when I came back to have my brakes done. A few days later, it fell off again, so I came back. So far, it's OK this time. Marc the service writer was a great help with all this and also very good about explaining what things really needed to be fixed and what not so much on my 11 year old Insight.

Great Services. Clean facilities

My experience was a pleasant one. Staff was friendly and very helpful

LAb Tech

Overall good services , the guy who help me with the whole proccess was nice

pleasant experience for buying a car.

People were friendly and helpful and knowledgable.

Customer Service

Service department is good. Sales department - stay away.

GREAT JOB

Karl was very helpful as always. I ask a lot questions he does not mind. He is very knowledgeable.

The worst

The sent me an offer to upgrade my car, when I took their offer to them, after keeping me and my family there for 2 hours, they gave me a higher price than what they offered me in their own letter that they had sent me!

It was ok.

After my 2003 Corolla broke down unexpectedly, I was in the market for a new vehicle. I had already done some research and was looking for a midsize family sedan to grow in to. I used cars.com to narrow down to some specifics and located a 2013 Honda Accord almost top of the line for a great price. I emailed Honda of Santa Monica regarding scheduling a test drive and confirmation of the price. Got an immediate response from the Internet Sales Manager, Sean. Sean and I discussed the price and scheduled a test drive. My fiance and I drove to Honda of Santa Monica and met Sean. We took a test drive and liked the vehicle and price. Sean was straight forward and asked "Do you want to buy?" I said sure. Sean took us to the office to begin the paperwork. We began the paperwork. Everything went smoothly. We signed. Sean introduced me to Ali, the finance department. Ali and I completed the financial paperwork. I informed Ali that I was in process of obtaining a loan through my credit report. He understood and said in the meantime finance through our company until you get a confirmation from the credit union. I appreciated that. After we completed the financial paperwork, Ali redirected me to Sean who had gone to get the car ready (car wash, etc). Sean took me to the car to set up my Bluetooth. At that point he noticed that my cars smart key battery was low and that he would overnight a battery to me. This is where the car buying process goes bad. I bought the car on 5/12/16 and didn't receive the battery until 6/10. This is after countless emails to Sean with no response and this is after I went out and bought my own battery. I just find it funny that when I'm trying to buy a car, you respond immediately but once I buy the car, I can't get a hold of you. If you're going to promise something, do it in a timely manner or at least respond to the emails saying that you're working on it. Overall, the car buying process at this dealership is good. I had no problem with filling out paperwork, or being pressured into anything like other dealerships i've been too. At the end of the day, I got the battery way too late, but it's not good customer service in my eyes. But i will be taking my car to another Honda dealership for service.

Excellent service at Honda of Santa Monica

Ron has been my service provider for years, and I will stick with him for as long as I drive a Honda.

We are getting 22.1 Max on our 2015 CRV

Gas Mileage advertised is 28 cityWe are getting 22.1 Max on our 2015 CRVvery disappointed.WilliamB

Fantastic Service

Santa Monica Honda is the best in my view for purchasing a car or getting service for your Honda. Highly professional people both in sales and service. I would give them all 100 stars if I can. Give them a chance and you will be very happy !!!

Great Service

Very nice facility and prompt service. Clear communication and Mr Gill was very friendly and knowledgable.

see below.in box share your experience.

great service as always. The Technician took the trouble to explain in details the service the car was to undergo and what should be done regularly to maintain the car in good condition. Wish more technician would take the trouble to explain and keep the customer happy. Overall a very good experience.

Great service!

Ron Gee is the person who helps me at Santa Monica Honda. Couldn't be happier! I feel they only do what needs to be done. Everything is always explained. As far as prices, every once in a while we have to spend the $$$ to keep our cars in good working order. I have used this dealership for years...

Great Service! Highly Recommend.

I recently took my car to Honda of Santa Monica because I had a recall notice for my air bags. I have to say that I was dreading the whole process but the folks over at Santa Monica Honda made the process so seamless I did not even notice that the air bag replacement and replacing break pads took half the day. They kept me informed about how long everything was going to take and their estimates were spot on. There was a shuttle readily available for pick up and drop off and the waiting room is very pleasant with wifi in case you need to work. Overall, I had a positive experience. My car is running great and the service from everyone at Santa Monica Honda was beyond my expectations. I will definitely be back here whenever I need service for my car.

Great Services & Friendly Staff

I got a 2-year lease from there and was very happy that they were able to find the color I wanted (Champagne). They transported it from another location within a day. I went to the service department twice after I got the car - once for a flat tire (entirely my own fault) and then an oil change. Extremely positive experience. For the oil change, I had a coupon that had expired but the guy who helped me was able to apply it to the cost. Really happy with everything so far.

2008 Civic Hybrid

Great customer service and quick turnaround. Very fair pricing and great at diagnosing problems that need attention.

Great service!

I have an older Honda which suffered a broken part. Honda of Santa Monica searched high and low for a new, used or equivalent part. Every step of the way, they kept me updated on their search and findings. The communication and effort was fabulous. My car was repaired and I am very happy!

Great service!

I was troubled by the recall notice and the anticipation of not having a dependable car for a few months. Santa Monica Honda provided me with a rental car, no conditions attached, and managed to fix the problem way before the scheduled timeline. Way to go!

Competent staff and great service

I am in and processed out within two hours. I love the service and follow through.

Santa Monica Honda

I've been bringing my two Hondas to Santa Monica Honda for years and years. It all started there when I purchased my very first new car, a 1989 Honda Accord LX, and it ended when I left it there to rest in peace so I could lease a new 2013 Honda Accord. I'm still using Santa Monica Honda and I couldn't think of going anywhere else. I always get the best attention and care for my car from Ron Gee, and it's been years that he's been assisting me with my cars! Truly a kind gentleman who knows his business. He's always been fair and straightforward with me on all the necessary repairs and upkeep of my cars, something I really appreciate. Thanks Ron!!!

Service Manager

Give one of your service managers, Ron Gee a raise. He has kept my 2000 Odyssey running like new all these years,

Great service

My technician at Honda has been most helpful all this years. At this Honda location, I trust the technician who has been servicing my car over the years.

Great service, fair, no surprise pricing

Easy to book service appointment online. Great customer service and have shuttle available or you can wait in the comfortable waiting area. Fast service and pricing is fair - no surprises or "up-selling" tactics.

Great work by Ron Ng

As always (more than 17 years, my service agent, Ron Ng, was wonderful in his civility, understanding of my needs and accommodating my schedule.

Excellent service.

Exccellent service from Karl and Ron. Everyone kept in close touch, vey timely.

Great

Very nice experience. The person who helped me was great and communicative and very nice. I'll be back again.

Great Service, Very polite staff

Went here for oil change and tire rotation. It was a good service actually, i've been a customer of Honda eversince. Thank you

Great service

Ron has been the best helping me servicing my 2013 honda accord. I will always recommend people to go to honda santa monica California

Friendly, great service.

Service agents explain what needs to be done and gives you options depending on how much you can afford to spend.

Marc was very responsive to my concerns.

I purchased a new 2015 Honda Civic in late August and had an issue with a tire. The staff was very responsive to my concerns.

Very prompt and friendly service

I needed a car right away. Called a bunch of dealers. Only Santa Monica came through with a deal on the spot for a 2016 Odyssey. Excellent service. Not too much pressure.

Engine Splash Guard NOT PROPERLY RESTORED BACK

Did not give 5 on repair due to Engine Splash Guard was not restored properly.

Great Service

Great and Fast Service. Fast check out. Receptionist/ cashier was verg helpful

Review service dept at Honda of Santa Monica.

The service writer was outstanding! Courteous, knowledgable, pleasant, and professional are words that apply to this young man. The waiting room is a clean and very pleasant place in which to wait for the service to be done on your car. It was a Saturday morning and they even had fresh donuts and delicious coffee for the patrons.

Great

Highly recommend choosing Honda of Santa Monica, great place & keep up the great work. I will spread the word! Yowsa

Happy customer

The people at the Honda Service were all respectful, helpful and professional.If am always happy to go there and know that I will get expert service.

Great service!

Went in for regular servicing, Cameron helped me out with everything and was very efficient, friendly, accommodating, and patient. It was a pleasure working with him! I would certainly go back to them because they do a great job and have a really nice waiting area. Even though it may cost more than going elsewhere, the convenience of the experience makes it worth it.

Great service, as usual

Service department is excellent. In 6 years, never a problem. This time tire rotation and oil change.

Efficient and thorough Service

My check Engine light came on and I wanted to get my car in as soon as possible. I called in the late morning and my service advisor, Karl, let me know he could get me in that day. I was very happy they could squeeze me in so quickly. I drove over to the shop right away. The area is clean and well kept. They greeted me immediately and alerted Karl that I had arrived. Karl took down all the information that I had for him, then got me a ride back to my office right away. I was called later that day to let me know what they had found the corrections/repairs that were recommended and then upon my approval, they finished up the car so that I could pick it up the same day. I was very pleased with the entire process.

Great service, excellent service advisor.

My service advisor was at the top of his game. Over all visit was very satisfying.

Great servise

I had my car to be fixed. It was done on a timely matter and done with excellence.

Honda of Santa Monica

Honda of Santa Monica took the time to let me know what type of maintenance/service needed to be done for my car. They are very knowledgable.

always great service & closer to my job

its very easy coming there its closer to my job. Cameron exhibit excellent Customer Services skills. I've been coming there for a few years now. ice clean facility. The people are very nice & friendly. Yes I would recommend you to anyone. Thanks you for good service

My kind of service

Fast.clean and efficient. Work done on time coffee was great and I was out the door in no time at a very fair price. Thank you Cameron.Ed

Great

They completed the work in a timely manner. I spend very little time waiting for the work to be completed.

It is all in the service.

Ron it a great service advisor, he anticipates your needs for car. For example Honda Corp. mailed me a notice that a I needed a new owner's manual and before I could ask for it he already had put it in my car.

BEVERLY WOODS

When I got home...I looked at my four new tires. Two looked new and two looked old! How can that be?I was there five hours with all the work being done. Five hours is a long time. Especially towards the end.....I had to go up and ask if my car was done yet. I know you're busy....but it would have been nice during that five hours if the fellow waiting on me could have said something like "We haven't forgotten you".

Customer service is top notch

My scheduled service advisor was not due in yet when I arrived, but another service advisor got me started. He was very good at explaining what I needed, how much repairs would be. My service was a B 1 2 which can be expensive. The service advisor stated if my filters are OK, I would not need to spend a lot of money which turned out to be the case. I appreciated the fact the repairmen checked first rather than repairing/changing something I didnt need. My scheduled advisor was very good too. Very personable.

Nice service

Easy in and easy out. Work was done in a timely fashion.

Great service, efficient system

Made an appointment the night before online to fix a recall and was able to get in before noon. Took less than 2 hours which was impressive considering how many cars were there. Ron Gee was great and helpful.

Honda of Santa Monica Service Fantastic!

I bought my Honda Civic from Honda of Santa Monica in 2008. It's a completely reliable vehicle; got a good deal, too. I've been taking it to Honda Santa Monica for service for the past 8 years and have had a fantastic experience. The service reps are friendly and "all over it," and the repairs are 100%. Sometimes they offer coupons too.

Why I love my Honda Service Center and Advisor.

I keep my Honda and have bought them in the past because they have such great service. My service advisor Ron is the best, he anticipates my needs. For example I received a notice from Honda Corp. that I needed a new Owner's Manual and before I could ask for one he had already put in my glove compartment.

Good service

Timely and affordable help from the service department.

Services

I'm always happy getting my service with Santa Monica Honda, Ron Gee has always gone out of he way to make my appointments that fit my schedule and his service technicians always preform the best quality work.

Santa Monica Honda

Fantastic customer service is everything and that is what I got at Honda of Santa Monica. From purchasing the car and continued maintenance.

Great services

I purchased 2015 Honda Accord EX.The services are wonderful.

Easy purchase in n out of buying a car

The best experience ever easy process in n out of buying a car the best Honda dealer around California,don't wait people go to Honda of Santa Monica

Honda of Santa Monica service dept

Deiter was most helpful in his recommendations and balanced the line between being a salesman and not being pushy.

Great Service

The service was done in the amount of time quoted & to standard.

Happy with replacement of my windshield

I came in on a Saturday and Honda scheduled the workforce Monday. The Windshield got replaced within the time frame quoted even though the first on cracked and they had to get another windshield.

Great!

I took my car in to get it serviced and they managed to get it done in just a little over half the estimated time

Great Service!

Always a pleasure going to Santa Monica Honda for vehicle service. I have my go to service writer Cameron A. This guy is great! Whether I have an appointment or not, it's never an issue. Thanks Cameron! R. Meza

Great Service

Great ServiceGreat ServiceGreat ServiceGreat ServiceGreat ServiceGreat Service

Great service and professional staff

Great experience!!! A+++++++++++++++++++++++++++++++++++++++++++

Honda of Sta Monica

My sister and I travel the 100+ mile (round trip) to get our car serviced at Honda of Sta Monica because we trust them with the care of our cars and they make our wait very comfortable. Our service consultant, Ron knows his clients individually and takes care of them. When we drive out of this service center, we are confident that our cars will run well.

Great

He is very nice. I have gone to have m several times and he helps me a lot

Great services; Time efficient

Service was performed in a very timely manner, as the service rep noticed I had a time constraint.

Great and Fast Service!!

I purchased my Pilot from Honda of Santa Monica in 2011. I always receive great expedited service and I am always pleased with my Service Rep, Ron Gee. The shuttle service is a plus!

Great service

Very polite, fast and goodKarl is the best!Excellent service

Service

Great service ! thank you . All the people in the service department are great and helpful.

Honda Santa Monica

Ron is excellent, friendly, efficient, and I never leave unstisfied.

Awesome service!

Dieter Jacobs was my service consultant and he was extremely helpful, reliable, reachable, and an absolute pleasure to work with. He made the entire process extremely easy!

Great Service!

Excellent service and accurate work!Thanks to Ron Gee.

Great Services , Clean Facilities n Friendly staff

Excellent service and friendly staff helped getting my car serviced with ease and saved a lot of time for me.

Ferdinand Sefa sale consultant

Very Helpfull, very good customer service.my sales person was very friendly and helpfull

Great Service

On time, honest, efficient and friendly service team. They make sure everything is explained clearly. I highly recommend Dieter Jacobs for any car service needs.

Great

Everything was perfect. I would go back. I love this place.

Excellent service, clean facility.

I feel very confident taking my car To the Honda dealer in Santa Monica. The person who helped me was very helpful, great attitude an knowledgeable about what I needed for my car. His name is Cameron. I'm very satisfied with the service and I will continue taking my car anytime for service. Thank you.Dora B. Samayoa

Great service, Attractive facilities

I appeared without an appointment, requesting several different services. Even though it was not very profitable for the dealer, I was welcomed and treated in a warm and friendly manner. The services were performed promptly and well. Additional checks I hadn't even asked for were performed. Everything was explained to me carefully and clearly.

Oil and Trans Fluid Change

Had a need for a quick oil change and was all completed in about an hour with transmission fluid change as wel.

Great service!

My process was quick & easy. Gary has excellent customer service!

Great customer service!

Ron was great! He answered all my questions and was very helpful!

Great service by Ron in Santa Monica

My appointment started right on time and I was out within an hour in order to head to work. Ron was great in all respects, made the process easy, and treated all the customers coming in with sincere attention!

Courteous - Efficient - Gracious

I made an appointment for a wheel alignment at Santa Monica Honda, with my assigned service advisor Cameron. Cameron was very courteous, efficient, made great suggestions, and gave me an accurate estimated wait time, with the service team completing the work to my satisfaction. The repair costs were what I expected, and the additional costs on my electronic key fob were also met to my great satisfaction. I highly recommend this dealership for repairs and have been extremely happy with the service received the past 12 years. Thanks Santa Monica Honda are your great service and friendly environment.

Great service

Amazing staff! Cameron is helpful beyond my expectations.

Cameron A. at Honda of Santa Monica is AMAZING!!

Cameron Aulerich is the most friendly, professional service consultant I have ever worked with in the many years I have owned cars (including a Jeep Cherokee, BMW, Toyota and now a Honda). He always greets me with a very warm smile and addresses any questions I have, providing me with all of the necessary details and price quote for the service being done. He manages my expectations in terms of timing for the service to be completed and he always delivers earlier than expected. I would highly recommend Honda of Santa Monica for service because of my wonderful experience with Cameron.

GREAT as always

Great service as always. One person in particular is KARL WERTZ (service advisor). He is always patience when I ask questions and is very HELPFUL!!!!!!!!!!!!!!!!!

Honda Purchase

I highly recommend Honda of Santa Monica. I purchased a Honda Civic from Tim Kang. He was terrific, I had shopped all over Southern California and he took the time and really worked with me to find my car. He did an awesome job and was patient and you should look him up for your next Honda purchase. Great job Tim and thank you for the 5 star excellent service!!!!!!

Disappointing.

Nice people when they are writing up your order. Not great work. Call backs on minor issues. Realize that this is where a dealership makes it's money. A good mechanic is trying to beat the time allowed in his labor estimate.Have moved to Honda Culver City

Overall Great Sales Experience

The salesperson Warren Johnson at Honda of Santa Monica was absolutely a top notch professional from beginning to end. He took care of me completely like he said he would. After not having a good experience at a sister dealership in Carson, I drove from Long Beach to Santa Monica because Warren guaranteed me that he would not let me down & he stood by his word. He stayed in contact with me every step of the way. So I would recommend Warren Johnson to anyone! So if you need a car, call Honda of Santa Monica and ask for Warren Johnson. Also, I talked to the sales guy Tim as well who was also professional and helpful.

By Professionals, For Professionals

Dave Ingland runs a highly professional Honda retailer. He and his team, deal fairly and transparently from beginning to end. The whole experience was fantastic, Over a 1 week span I picked up 2 vehicles from them, and was completely satisfied both transactions with every facet of the process. Thank you Dave, Billy(Finance Manager), Oscar -Sales Professional. See you next time I or any of my acqaintences are in the market for a new or certified Honda

Torque Coverter bad day 1 - no help from Honda.

I bought a 2005 Honda Odyssey new from SM Honda. I still own it. At 10,000, 15,000 and 33,000 I brought the car in for transmission problems. Each time they said that they couldn't find a problem with it. It was off warranty at 36,000 and at 50,000 the transmission completely blew out. I went through 3 refurbished transmissions. The problem is the torque converter computer is bad. They started to repair this problem a few years ago for cars with less than 100,000 miles but mine has more. I hate Honda. I wrote to the President of Honda without any satisfaction . to Cars.com please contact me before removing. I have full documentation

Great experience......as usual! I

Sean Hornbeck and Dave Ingland are the best! Friendly, fast service, accomidating to whole family....great experience. Thank you again...

Great service, clean facilities

Great service, clean facilities, nice staff, great buying experience!

Great service

I had a really good experience here! I'm very happy with the car and Honda's assistance.

Great dealership

This Honda dealership was great in the fact that they sat down and addressed every concern we had about the car, They were very knowledgeable of their cars and were able to provide proof that the car we bought was in excellent condition. "Negociation" isnt a problem at this dealership because the prices they have their cars for are the price you would have to fight tooth and nail for at other dealerships we have been to. The back of the house paperwork guy is young and works quick not like other dealerships that have fossils doing paperwork in the back.

the Santa Monica Honda dealer

the sale person named Nora anaya was very polite, also she was very helpful she went over everything thoroughly, even though the car that I purchase you buy as is, but she did ask me did I want to purchase extended warranty, and yes I was able to purchase extended warranty also what I like about Nora the salesperson she did what ever she could to get me into my car yes I will recommend this Honda dealership to someone to buy a car

Genuinely interested.....

I appreciate the outstanding customer service that Nina G provided. She was very attentive and helpful. Also, very knowledgeable about your store's product line and seemed genuinely interested in helping me find the deal that met my needs rather than just being focused on making a quick sale. Because of her efforts, I was able to find exactly what I needed and I am very satisfied with my purchase. I will continue to visit your store in the future, as well as recommend it to others. You have put together a great team that makes customers feel respected and valued. I look forward to working with your team again in the future.

Best Customer Service

We just purchased our new SUV from Honda of Santa Monica last night. Nina G really had great customer service skills. She provided us prompt responses via phone and text messages regarding our questions. This convinced us that it would be beneficial for us to drive the one hour to the Santa Monica dealership. We did not regret the drive. Nina G was very knowledgable on the cars she is selling as well as the products that the dealership is offering. If you want affordable, honest deals, please go to Honda of Santa Monica and ask for Nina G.

Simple, low hassle, low pressure experience

I just moved back to the USA , needed a car but really had no idea how to buy a car. Nora made the whole process very simple , helping me with payment options and insurance. My only complaint is that Nora didn't tell me they had free tacos for lunch the day I came in and I missed out! I would recommend Nora and Honda of Santa Monica.

Awesome experience

Nora helped me get into the car I wanted. Very positive experience with my purchase.

Professional. Approachable. Genuine.

Super professional shop! Extremely approachable staff. I was with one of my friends and she was buying a new car; Nora was helping us and I LOVED interacting with her. Three of us were in her office with our friend and Nora gave us free snacks and chatted with us about life. Also, Thomas was so down-to-earth and inviting! I felt a genuine friendliness from everyone I interacted with.

Extremely friendly staff, helpful & trustworthy

Nora was exceptional. On top of giving me a really good deal, she also provided top notch service. She was also really personable and amiable. Thomas was any staff who made my whole purchase a really enjoyable one. Great job Honda Santa Monica!

Terrible finance carrier

Researched auto finance quotes from several separate sources and all were $150-$200 a month less than what they wanted for the exact same amount. Even Capital One, notorious for high interest rates, was in line with other financing sources. Tried to talk me into a cheaper car instead of offering a fair deal.

Appreciation for an efficient sales & finance exp.

This is a beautiful Honda dealership in Santa Monica. What I really appreciated about my buying experience was the efficiency of the transaction. There's a moment when you find you have learned all you need to know to go forward with a purchase and at that point, you just want to close out the details and get back to your regularly scheduled life. When I reached my decision, I was out of there in less than two hours. Well done Santa Monica Honda, well done.

Same as any other dealer

I was impressed at first because the people on the phone were very helpful. Bottom line: I hate buying cars and this dealership didn't change my mind on that. My experience: (1) I asked for photos of the Honda Odyssey that I came to see, but they wouldn't send me photos but assured me since it was in Santa Monica that it was a top quality car because its an affluent area. Tail light was broken, hubcaps missing and scratched up inside. I wish they would've told me that before I came down. I'm not making this up. (2)Typical car salesman. Pushy. I didn't exist. Only my wallet. Pushed my concerns aside on the van instead of listening hoping that he could sell me on it. (3) The true price concept that they tout is not true. They will negotiate price with you if you are firm. We started talking about a vehicle and he went back and forth upstairs several times as we haggled over price until I realized this wasn't the right deal for me.

Used car purchase

Dealer response was prompt and well presented. The vehicle in question eventually failed to pass their inspection criteria and was withdrawn from the sale offer.

Very helpful in location of a used

Sales rep was very helpful in trying to locate a very specific older jeep. Great followup both by email and phone. Excellent customer care!

car purchase

worst cutomer service...i would not recomend no one to this dealer. they are a theives. Please people don't go there...they will rip you off.

I spoke with Hannah this morning about a honda odyssey...

I spoke with Hannah this morning about a honda odyssey advertised on their mobile site. She mentioned they have it but at another facility and will need to get it in. For this I had to stop by the dealership and fill out a form to get the vehicle from another lot. I stopped by and thought I would get my car appraised. When I came by I was assigned another person who took me to another odyssey. Despite carrying my information/request on hand about the used odyssey that I was looking for he took me to the lot with the new odyssey (obviously more expensive). I noted to him that I was not interested in this one. So we went back. He then asked me to fill up a FICO credit check and application just to bring the car from another lot!? This was thorough nonsense despite me clearly mentioning that I was going to finance from my credit union. Hannah dropped by and mentioned that any dealer would require me to fill up credit check and application to just look at the car. What kind of nonsense business this is. I mentioned that I would not swing by this place again and would look for an odyssey at other dealerships or another minivan. They didn't try to stop me knowing they were losing business because of some "scheme" to rope me in. Please train your staff.

Best service advisor ever - even compared to Lexus

I always take my 2006 Honda Civic Hybrid to Honda of Santa Monica. I used to take it to another dealer located closer to home, but a few years ago, I decided to try Honda of Santa Monica since it was closer to work. And I'm glad I did. On my most recent visit, I needed a new 12V battery for the HCH. Although AAA jumpstarted it for me in my driveway, they didn't have a replacement in their truck, so I drove the car to Honda of Santa Monica after price-comparing with Pep Boys and AutoZone. With the 15% off coupon that I found on their website, Honda of Santa Monica was very competitive. Mark Uchiyama has been my service advisor there for several years. He is THE BEST! Why do I like him so much? Because he actually CALLS me to tell me when my car is ready (unlike some other service advisors who don't call, and then you have to call them at the end of the day to ask). He is great about advising what service is or is not necessary for your car, and he's very polite. I would give him 5 stars alone. But the service department as a whole deserves some kudos, too. They have a comfortable waiting area with a flat screen TV. And they have a cool coffee machine, which can make you all different types of coffee beverages. And free wifi! If you are in search of a great Honda service experience - I highly recommend Honda of Santa Monica. And ask for Mark - he's great!

Great customer service!

Great customer service. Friendly, polite, patient, and they even helped me find lower insurance quotes for my new vehicle. The only negative part of the experience was that they tried to sneak in a couple of extra features onto my financing deal that wasn't needed. But I understand that they are business trying to make as much profit as possible; it is a car dealership, after all. Buyers simply need to always be aware of what it is they're signing for. I ended up with a great deal and my overall experience was excellent. Highly recommended.

I just wanted to express our appreciation for the awesome...

I just wanted to express our appreciation for the awesome customer service we received at Santa Monica Honda.Dan Marmanillo was very personable, accessible to contact via e-mail/phone if having questions or concerns about the Honda Civic Hybrid that we just recently leased.It is important for us to build a relationship with a Honda Dealership since transitioning from the East Coast.Dan's professionalism, outgoing personality and enthusiasm for his job truly allowed my husband and I to have such a positive experience with leasing.He has continued to offer support and appreciate your dealership being a good representation of Honda since the focus is good customer service along with car selling itself. Valerie, Bill Gluck and Clement were very personable too, went over and beyond what would have expected with each of their roles, organized, enthusiastic etcOur overall experience with your staff was impressive, we lucked out leasing from a Honda Dealership where everyone is working as a team

Repair/service

Great, fast and nice service. Very busy but everyone was very nice and worked efficiently.

Backed Out of Deal After Accepting Offer

I worked with this dealer over a two week period on the purchase of 2009 ML 320 Mercedes Benz. We reached a deal and the the offer was accepted and the dealer rep Kip indicated that I could proceed with making arrangments for shipping, I provided all my band information to commence the transfer of funds and left at least 6 messages, and talked with staff numerous times and got the complete runa around. I left messages on 4 occasions and was told that I would be called back within hours - and was never called back. After accepting my offer "legally binding verbal contract" they decided to back out as it was too difficult to work through the paper work to import to Canada. I disclosed on my very first phone call and email that I was from Canada. Extremly unprofessional conduct and treatment.

Very bad customer service. Sales rep was very helpful,...

Very bad customer service. Sales rep was very helpful, but that's about it. Once you get to the upper management level, just get up a leave. I've bought and leased many cars before, this experience was the worst. If you do end up getting a car from them, make sure you calculate and check all the numbers during financing. They add thing that were not mentioned during the deal.Don't waste your time; just go to another Honda dealership

I had a great experience with a service person named Mark...

I had a great experience with a service person named Mark Lewis.He was courteous over the phone and then very pleasant and knowledgeable when I came in.Took great care of me, very fair, very efficient. I'll be back. I'd say it's about the best service I've had.

I shopped for a new CR-V with 4WD at Honda of Santa...

I shopped for a new CR-V with 4WD at Honda of Santa Monica a few weeks ago and they only had one in stock and it was white (I didn't really want a white one). I was told by Fay, my salesperson, that Honda of Santa Monica adds a "protection package" to all of the CR-Vs they sell. This "protection package" includes things like mud flaps, a rubber mat for the rear area, and a few other things that I tuned out, when she was telling me. The "protect package" cost an extra $900. Doesn't this sound a little like the window etching scheme that they were sued for a few years ago? Honda of Santa Monica evidently didn't learn their lesson when they paid out almost a million dollars on the class action lawsuit for the window etching scam. When Fay called me a few weeks later and I told her that I bought a new CR-V from another dealer, she yelled at me and I hung up on her. Don't buy a car from these crooks.

BAD SERVICE!!!!! BAD SALES PEOPLE! Lee is a manager and...