Honda of Salem

Service Review 11/19/16

Since purchasing a Honda from Salem Honda I have had nothing but great experiences whether in the sales department or service department. The facility is clean and always kept up plus the coffee machine they have is tops. I'm glad I bought my car from Salem Honda

2012 CRV

Very happy with the car and the experience. We stopped by to look and were treated as lookers, I.e. no pressure. Shown the range of models we were considering. We ended up going back the next day to purchase the one we drove.

From Salem

Good service, great facility and great service advisers

Professional Service

Mr. Gomez was professional and informative. When extra service was noted (e.g., tire rotation), he was friendly and informative and told us if there would be a charge.

Competent and Thorough

I have purchased Honda Accords and Civics from Honda of Salem and from the dealership's earlier owners, DeLon and O'Brien. I have always taken my Hondas to these Honda dealerships for service. I attribute the longevity of my Hondas to the competent and thorough service that Honda of Salem and its predecessors have given to my automobile. --Steve Kenney, Salem, Oregon 11/9/2016

Review

Dealership was clean. Salesmanship was lacking with the first one I dealt with.I felt rushed to make a deal and the process took too long. I was initially there over 2 hoursJust to get trade in value and test drive. I went back the next day to complete paperwork and was there again over 2 hours. But I received more information from the finance department than the salesman.

2016 Honda Pilot

Stan in the Internet department was great to deal with. He was totally straight up. We went down to Salem because the dealers up this way we're awful to deal with.

Mrs Sharon Hanscom

I appreciate that they worked with me and my circumstances.

I don't understand what is being requested here.

This was the first time I came in for service. After I understood the process, things went fine.The coffee was good and the chair comfortable. Newspaper available. All that was lacking was something to put my feet up on!

Highly efficient and helpful service department.

We purchased our van fifteen years ago at this dealership and routinely return for servicing. The staff have always been prompt, friendly, and professional. The dealership is easy to drive to and has plenty of parking.

Awesome people

We have had a great experience with your dealership. From purchase to service, everyone has been totally awesome. The car is great and we love driving it. Thanks for everything. Cory in service is awesome

Service

I had a slight repair, and the customer service was outstanding.

Oil change

It would be nice if a quick vacuum and car washing was still included, otherwise always great service.

Survey

Pedro in Sales & Tony in Finance were great to deal with, Mr. Miller

Fantastic service department and actual service

Service department very responsive. I drove in unannounced for a routine service and was out the door in less than an hour with time for a cup of espresso!

Over all ating of experience with this Honda

Exceptional service competence with a matching willingness to discuss the issues and explain the rationale for their recommendations. Personal integrity has been high over many years of working with this dealership.

Visit for service, 10/15/16

I thought the overall experience was positive. I came in without an appt on Sat morning10/15 to have a B1 service and an oil change done. The Odyssey was finished in the time promised, by 11:30. Kory showed me that the cabin air filter was dirty and asked if I wanted it replaced. I asked how much and he quoted $80, said it was a HEPA filter. I declined. Maybe $80 is the book time for labor and parts to only replace the cabin air filter, but when the cartridge is already out as part of the B1 service, $80 seemed extremely high. I guess I could have walked over to the parts counter and asked for a price for a replacement.I can buy a K&N reuseable filter for $40. I went home and replaced the filter with a basic paper filter. Found that the left side stop that snaps into the side of the glove box was hanging loose. I like that your service area has a large drive in area, although it still takes some getting used to that it is OK to just drive in and park. I wanted to comment on the service writers area with an observation. Walking through the sliding doors from the drive in area is different because you have to look around to figure out the layout since the service writers are arranged in a half circle around the doors. It's just different than my usual experience where you approach someone behind a long counter, vs walking into the center of an open area.As I was waiting to be helped I noticed other customers come in through the sliding doors, look around and figure out, OK, these people are here ahead of me and I think we are waiting for one of these guys in the separate work stations to help us. I guess I'll stand here in this open area until one of the guys acknowledges me or it appears to be my turn to be helped. An enthusiastic greeting into the area and an acknowledgement of how soon they will be helped might be helpful, especially for first time customers.Thanks

Joe did a great job

Got me in and out in the amount of time he said it would take. I appreciate that they honored my appointment over the walk-ins. All of the guys in service were great.

Honda CR-V recall service

I brought my car in for a recall issue & was very pleased with the service people & the time spent having the issue taken care of. I was in and out in less than an hour & had a good cup of coffee while I waited! Thanks to all who helped me!

Lithia Honda Salem

I think Honda of Salem service department needs to have a lesson on how to interact with the customer. Maybe a smile or two and a friendly hello. Maybe someone to answer the phone for the service employees, when they are busy.

Did not expect buying a car to be this easy!

Sean took very good care of us. Made the experience smooth and easy! Very happy with our purchase and will tell all of our friends! Thanks Sean and Lithia Honda!

2016 cr-v recall software upgrade

Help was on schedule and vehicle running fine. The tech answered my questions in layman's terms and was very thorough.

Rude unfriendly staff

Came in to exchanged a dead battery that was under warranty. Walked in and the only guy on floor was mauricio Hernandez who pretended to be busy and didn't even bother to said welcome or I'll help you in a bit. I asked if he would help and very rudely he said he was busy. This guy does not have any customer service experience and Honda should spend a little more money and time to train their staff. This will be my last visit no longer will I service my Honda here...

Service Tech provided excellent service!!

Service technician was very professional, friendly and efficient. Great employee!

Fast Turnaround

That was the fastest turnaround on a vehicle purchase, I've ever experienced.

Awesome

I had a great time for buying my first car from a dealership with zero miles. Although I did go to other dealers and they weren't as great as Honda.

Mitsubishi Mirage

I did not visit the store , buying process was done on the phone and the experience was very satisfactory and above par . It went beyond my expectston. Reply was fast snd accurate. Mike Tovar was very friendly and accommodating , very knowledgeable.

Sevice

No Appointment and in and out in less then 30min. Oil change and a tire rotation. Always quick and answer any questions we have regarding our car.

Excellent experience

I've been looking into trading in my car for something I really wanted. RJ helped me do that. He went above and beyond! He worked until the deal worked for me I thank him and appreciate all of the work he did. I would highly recommend this dealership, talk to RJ!

Deplorable

I would rather drive to the fartest parts of the pacific nw before ever going back to these people.More than once have I called and left a message as requested and 4 days later, I am still waiting for a call back. Their lack of curtosity to their patrons is dispicable.

Service

Took my Honda Accord in for regular service - to get ready for a planned long road trip. Reception was great, service was fast, thorough, courteous and inexpensive. This dealer's service department has always met or exceeded my expectations!

Mike Williams

Good job!Everyone did their job very professionally. Good customer service.

Oil change

I brought my car in at lunch time for an oil change. I ate my lunch and waited. The service was completed quickly, and I was on my way back to work. I was impressed that a coupon was applied to the service. I usually forget to bring the coupons with me. Thank you

New Honda driver

The service was performed in a timely manner, and the customer waiting facility was superior. The car is running well and I expect the Honda product to give me much future driving satisfaction.

Buying a new Honda CR V

Very satisfied with the service received. Knew what we wanted, and were not pushed to look at vehicles above our needs or price range.

Great salesman !

I hate buying a car. That's why I put it off until every eight to ten years. Salesman was knowledgable and very non-pushy which made the experience an enjoyable one. Cesar was top-notch and the reason we bought the car.

Great service

Service tech Mauricio did a great job and was a pleasure to work with.

Honda of Salem review

Honda of Salem is an awesome place to purchase and service a quality vehicle. Their staff is very professional and personable and the waiting area is very comfortable with oversized, comfy chairs, clean restrooms and hot coffee.

Tony the best saleman I could ever have met.

I gave that rating cause I they provided me with what I needed.... It was all business!!! Tony and Pedro were complete in what they were telling me about the car I was buying.

Great Experience!

Went to Salem Honda looking for a newer, used car for our daughter. It was early evening and we had a gentleman named John Steward come to ask us if he could help. John was at the end of what we found out was a very long day. However, he took the time to show us many used vehicles which fit our parameters. We went back the next day and John was able to fit our daughter into a Honda which should last her a long time. Through the entire sales process, lot to financing, John was respectful and answered any questions we had. We would definitely go back to Salem Honda!

Helpful, friendly service staff

While at Honda of Salem for an oil change, I asked the person helping us to help me with the in-car phone. He took the time to check the prior phone pairing, which he then redid as well as changed a couple of settings on my phone. All of this was done in a friendly and helpful manner. This may to some seem like an insignificant issue, but it was huge for me!

Service visit

My car and I were in and out in a short time. Service was thorough.

Excellence

pleasant experience with friendly and professional sales people. I was treated very nicely and my questions were ansewered in complete kindness and with a lot of information about the vehicle I purchased

Amazing service

These employees made our buying experience GREAT! We appreciate their knowledge and time they gave us to find the car we were very happy to purchase. Jeremy found us GREAT financing too! I have purchased their before and will continue to do so ! They really take care of their customers! Thanks Lithia for having employees like Pedro,Jeremy and Tony !

Expect Long Waits for Finance

I had an appointment scheduled with Jeff my salesman to finalize the purchase we had worked out over the phone and I didn't have financing. I expected at most a 1 hour visit total. I got there and Jeff handled his end as quickly as possible and then I waited, and waited, and waited. Your finance department had only one individual working that night and 1 hour turned into 3 and a half hours. Once I finally got into the finance department we zipped through the papers in about 7 minutes, which I greatly appreciated. If I hadn't had a vehicle locked down and paid for in cash I could have very easily seen myself leaving and going elsewhere, especially had it been a new Honda where I'm sure I could get a price matched. Overall the car is great, was nice and clean, and had a full tank of gas. Jeff did his best and I know it frustrated him with the wait as well. I don't think I'll ever purchase from a Lithia dealership again due to my negative experience. Thank you

Robert was great

Robert was helpful and efficient and prompt. I would definately recommend him I appreciate his honesty on what service needs that my car requires and up front pricing. No hidden costs.

lord Humungus Ruler of the waste land

outstanding sales and service as always. That's why this is my 3rd car from this dealership

Service of honda Accord

Fine ******************************************************************************************************************

New CRV

Great experience. Caesar was an excellent salesman and I love my new car.

Oil change and Maintenance

Came in for an oil change and service at 30,000. Found a few extra tings that needed to be done, so went ahead. Just had to wait. Otherwise, excellent service and as far as can tell maintenance too. THANKS!!

Virginia Widman

I am completely happy with my experiences at the Honda Garage in Salem, Oregon

CRV Maintenance

The facility was comfortable. The maintenance was completed in a timely manner. The service person was friendly and competent.

Oil change

I recently purchased my 3rd Honda from Honda of Salem. Both the sales and service departments are excellent to deal with, which is why I keep coming back.

Service is closed before the hours say on the sign!

We drove our 2012 Honda Crosstour to have the Oil change on 8-13-16 at 3:45 pm. The sign on the Door to the service department showed that the service hours on Saturday Open until 4:30 pm. My wife went in and asked to have the oil changed, and the employee said that "they close the service at 3:30 pm so the employees can get off work by 4:30 pm. WOW what GREAT Customer Service!!! What ever happened to the day of taking care of your customer? It is not at Honda of Salem

Honda

I appreciated being given options that apply to me. Thank you!

Odessy owner

Mike Vanslyde and Joe both are master mechanic and had good customer service always they are both knowledge friendly helpful and very kindness

Best salesman I ever worked with.

Jeff was outstanding and patient with me and worked hard to get me what I needed in the way of an offer to buy my new CR-V Touring and I couldn't be happier. He dose an awesome job in explaining everything.

Scott Johansen deserves Gold

Scott Johansen surprised me by providing some fundamental reasons to buy this car for, which the buyers easily forget when shopping around. For example, we discussed questions such as:1. who is a driver, does it meet your purpose to buy this car? 2. price range of the car, can you comfortably afford it?3. features of the car, does it meet your requirements? 4. types of the car, what is the car's on-call history? I feel no-push for the car-buying experience, his recommendations really helped me to make the purchase decision. Therefore, I would rather call him a sales consultant than a salesman. Scott Johansen in Honda of Salem deserves the Honda Olympic Gold.

Great service

Robert is always quick and thorough when providing service. My car is relatively new and I'm glad I purchased it. You guys are awesome.

Outstanding work and people!

As usual, service received was outstanding. Service personnel were polite, knowledgeable, and extremely competent. Work required was adequately explained. No problems whatsoever.

Best of the Best

By far our experience at Honda of Salem has been the best we've ever had. They were very welcoming when we were "just looking" and we left in a brand new car. Customer service is top notch and better than any we've ever had the pleasure of dealing with. They continue to wow us with all they do.

Quick and complete

I have had very good experiences with your service adviser Eric Bert in last few visits. Somehow he was the one who attended me every time I came to your service department. He's very courteous in his approach and quick in his task. Very helpful in my use of the store coupons but never push me into some needed service prematurely. Because of that type of approach he takes, the break service was done at right timing with use of coupon. This time I came for oil change but he explained to me that cabin filter and transmission fluid replacement is due soon. But he again was not forceful in telling me the need. So I got only oil change done but I'll come back to get these service done.

Worth my time.

My car broke down on the way to buy a car from Honda of Salem driving from Eugene. The salesman, Mitchel (Mitch) Colvin came and picked me up in the car I wanted to test drive. That wasn't the one I ended up buying, but it was very nice of him to rescue me.The worst part was agreeing on finances. This dealership doesn't negotiate prices, at least for the cars I looked at. It was against their policy or something. Also, I was told (3 times) that they wouldn't do hard credit checks, but Mr. Colvin's boss did 8 hard credit checks on me, as well as straight up ignoring what I wanted. I asked for estimates on some very specific situations and his boss kept giving him ones that would favor the company. It was very frustrating and extremely time consuming. Mr. Colvin was very nice throughout the process. I was at Honda of Salem for SIX HOURS though. I didn't get home until 10pm, not to mention in bed, and had to be up at 2:30am the next morning for work (as I well informed them a few times). I just wanted the estimates I asked for, but I would wait a long time, he would come back with a different one, I would wait a long time again....Tony Owings and getting rescued are my two reasons for rating the dealership so high. After I had decided on a means of payment Mr. Owings found a way to save me thousands. He was also very polite and considerate, and understanding of the fact that I had slept maybe 8 hours in the last 48, having gotten up at 2:30 that morning for work. I think I asked him 3 or 4 times if he was sure I was approved and not pre-aproved. To say the least, I think Mr. Owens was a lot more people-savy than his coworkers and a gentleman. It was very nice being able to drive home that night in my own car, and knowing I was going to make it to work the next morning.

From start to finish excellent customer service.

This dealership and the salesman Mitch made me feel like a valued customer. They made a car buying experience enjoyable. Very friendly sales staff, clean waiting room, and a wide variety of cars to choose. From the purchase through the finance procedure everything went very smoothly.

Great deal

Started looking on internet for a car. noticed that Lithia Honda of Salem had great deals on the cars listed. Talked to salesman who informed me as soon as they got a used car in that I was interested in. He helped make the purchase an easy procedure.

Unethical Company

This dealership is awful and unethical they are crooks especially Matt Perry who was very cocky, condesending, not professional or stand behind the vehicles sold off their lot.

Rude and Argumentative

The service Department is extremely difficult to work with. Every single time I've had an issue (at this point, 4 issues since my car purchase 8 months ago), it has been covered by either their warranty or the power train warranty. It is like pulling teeth to get them to admit to it being covered, and they always try to insinuate first it's something that you personally could have done to cause the issue. Specifically, ROBERT is extremely rude, unprofessional and snarky, with zero customer service skills.

Good car buying experience!

I had a great experience once again working with David Maceira. The reason for 4 and not 5 stars is that it's such a LONG process with so much waiting around (being hungry, though David got me a sandwich out of the dealer's machine), even though I tried to lay the groundwork via email and on the phone. But I guess I need to accept that I can expect a 4 hour process when buying a car!The facility is pretty new and very clean and comfortable. I've used their service dept before for my EV and they were always efficient and informative.Thanks, Honda of Salem!

unkown what you want

I have always been happy with the service I receive on my 2013 Honda. The facilities are excellent.

Service

After some problem navigating the telephone system I was able to reach someone who provided the service I needed in a profession, courteous, efficient manner.

Great car buying experience.

My sister and I were out just looking around and when we got to Lithia, R.J. Clemente listened to our needs, showed us what we wanted, and worked with us so we went home with a car that day. No hassle, no torture, just a smooth and pleasant buying experience. When my son is ready to buy his own car, I'll be taking him straight to Lithia and R.J., because I know he'll get treated fairly, and we will be recommending R.J. and Lithia to anyone I know that needs a car in the future as well.

CRV Service Appointment

My experience at this dealership has always been excellent. The staff is friendly and efficient. I took my car in for an oil change, but they always check all the fluids, hoses, tires, etc. They let me know this time that the tread on my tires is getting low and that I should get new tires before the winter weather sets in. I'm comfortable with this dealership taking good care of my car.

Fixed a/c on van

Air conditioner in our Honda mini van was not cold on driver side. Seems to be working ok now after taking it in to be serviced

Great Service

Quick, efficient and net all of our repair needs! Good customer service and kept me informed of timing for completion. Fair pricing and friendly shuttle service.

Recalled part replaced

Called for a recalled part replacement, left 3 messages that were not returned. Once we reached a real person, the part was ordered right away and we were notified timely when it came in.The appointment was made to fit our schedule. We were told 1-1 1/2 hours, the replacement was made in less than an hour. Employees were friendly and efficient. Just don't try to leave a message.

Very friendly place to buy a car

A very enjoyable buying experience. Friendly competent staff. No pressure, questions answered, and did everything possible to make the buying experience easy and enjoyable. Would recommend this dealership without any reservations.

CRV's first oil change

This was my new CRV's first oil change. Good experience, I was not expecting it to be so easy and fast. I was a bit surprised that there was a charge to rotate my tires but service and speed made up for the charge.

Friendly, courteous, and efficient

I've been taking my car service for more than 15 years. People change and the ownership changes from time to time but I'm always treated with respect and professionalism at this Honda Service department. Highly recommend.

Super Store

From the time I received a reply to my email inquiry, until the time I picked up our vehicle, we were treated outstanding and kept abreast of each and every phase of the purchase process. We could not be more satisfied with our contact with Honda of Salem.

Oil change

Came in mid-morning for an oil change. Was handled promptly and courteously. Enjoyed two cups of good coffee. Had planned on doing some work while waiting but was done much more more rapidly than expected. Checks on vehicle explained clearly. On my way.

Such a good experience!

I have been to others dealers and had the usual runaround. High interest rates. My credit score was a challenge. The other dealers made me feel embarrassed. I had the opposite experience at Honda of Salem. I was in and out in 1-1/2 hours from start to finish. My salesperson Jeff is so great to work with. Made the whole experience easy and quick. Got me a good interest rate. Payments that I could afford. They made me very comfortable. The finance person I dealt with was also incredible. I would highly recommend going to this dealership. Don't waste your time with the others or go to Portland thinking that it's less expensive. This is the dealership for you. Anyone afraid they can't get approved give them a try. They treat you with respect and dignity. So refreshing! Ask for Jeff.

Sales and service

Scott J. in sales, Matt in service. Professional, knowledgeable, friendly and helpful. Hard to beat. And the cars are good, too!

Honda of Salem

Got oil change done on my car. Was very fast! They were friendly and they explained what was done to my car. I always get my oil change done there

Great service

Fast and convenient, I love the complementary coffee and the great environment

Oil Change for Honda Ridgeline

Good customer service and the waiting area is very nice.

Oil Change

Fast, friendly and the facilities for waiting were awesome!

Totally Satisfied

If I was given a chance to rate our sales person on a scale from 1 to 10 it would be a 10. Jim Gilbert was friendly, very knowledgeable, and not pushy. We had just begun to look for a new car and he gave us all of the information that we needed to choose between different makes and models. So when we were ready to purchase our car we would not have considered going to a different salesperson.We love our new Honda CRV Touring and will be taking a 2 month cross country trip in the Fall.

Oil change

Had a lube and oil change and all went well. Time est was for 1 hr, car returned in 45 minutes.thanks

Customer

Eric Bert, Service Advisor was knowledgable and very helpful.

Cory Battan

Quick service, good work, in and out painlesslyI just wanted to give quick simple review, yet this stupid site requires a full essay type review. I recommend the service, I don't recommend this sites review process.

Service on my car

Great experience. I worked primarily with Eric Bert and he was outstandinding in all aspects of the process. Other members of the team were very helpful as well.

Oil Chage

The oil change went quickly. The service writer was courteous.

June 14, 2016 Service

I bought my 2010 Honda Civic EX from this dealer 6 1/2 years ago and have it serviced here, as I did my previous Honda. I have always had a good experience. I appreciate being able to make an appointment online. The Honda Service Advisor was outstanding.

not sure what title you need

I was treated with respect and courtesy. the staff was attentive and prompt.

Very pleased with promptness and courtesy.

Oil change was done very quickly without a scheduled appointment.

A Good Day at Honda of Salem

Matt Silbernagel was a very competent service manager.

New Car Purchase

Sales staff was very friendly and our buying experience was very good.

Oil change for two cars on two days

servicing my Accord on Monday was a great experience! Tuesday was a bit of a nightmare.. 2 hours to get a simple oil change. But things happen and I understand that not all days are the same.

Car Service

The service was quick and easy. I waited while the service was done in the waiting room. The area was comfortable and was just what I needed to read while I waited.

Great experience buying my new Honda

David M. The salesperson was very efficient and not pushy. He took a lot of time explaining the different features on the car to me and my husband. Then Matt from the service dept. called me a week later to set up appointment to have protective work done on my CRV. When I showed up for that he was right there and ready for me. No hassle or waiting. Also the person who gave me a ride home was friendly and courteous. Everyone was very professional and helpful.

Excellant

ROBERT IS AWESOME AND A PLEASURE TO WITH. VERY KNOWLEDGABLE. Goes out of his way to help customers really appreciate the good service. i enjoy working with him in the future

Worst customer sevice ever!

Bought a vehicle from these guys in April. Within two days of driving it it started making awful noises and acted as though it wanted to die every time I came to a stop.Talked to the salesman who sold it to me and he said he would get me in to have it looked at and that he would call me back. Four days later I still hadnt heard anything. I sent him a text inquiring about it and he said "Oh they were supposed to call you". Ok well they didnt! He proceeds to tell me that Service Department was too busy to help him out and for me to give them a call. I did just that. No one answered the phone. I left a detailed voicemail and continue to call because I still hadn't recieved a call back. Three weeks later I get the car in to be looked at. Eric proceeds to tell me that they have to send it over to Chevy cause they can't work on it at Honda. Mind you I had my two small children with me. He told me that it could be five or six hours so they would give me a ride home. Give me a ride home!!! This is my only vehicle. I was left stranded the entire day with no vehicle to find out at 5:30pm that Chevy didnt even get to look at my car and it would at least be one more day. So now I'm without a vehicle and I am supposed to pay $125 an hour to have it diagnosed. I insisted they gave me a loaner car, which should have been offered to me in the first place! Or as Will said "Did you ask"? Should I have to ask! When it was all said and done the vehicle has multiple issues that of course aren't covered by warranty. At this point I am angry! A single mother of 3 children who worked hard to be able to get a new car that should have had zero issues. I am now on the line to pay to have all the work done. Where is the customer service in that? You sold me a 2011 vehicle that was never properly inspected, because if it would have been there would not have been issues two days after purchasing the car. Yes you covered the diagnostic charge from Chevy...but why? Because you know you are wrong! The sales manager wouldnt get on the phone at all! Talk about coward move on their part.

Excellent customer service

The guy at the counter, shorter fellow was very helpful and very knowledgable. Thanks for your great service.

Routine oil change

The process is so easy and fast. No appointments. Comfortable lounge while you wait. Friendly, knowledgeable staff. Thanks.

Great experience!

Best experience we've had purchasing a new car. John Steward is great! John was very helpful and listened to our needs and gave us great direction in our purchase.

No Pressure Salesman

Salesman asked what we where looking for and we told him we'd let him know when we find it he gave us his card and he went back inside, he allowed us to look around and find what we wanted without pressure. We purchased what we wanted and got great deal.Thanks to all at Honda of Salem

it was exelent sevice on all thank you

because all that personal were so freindly with as me and my wife and they no how to take care that custumers and give as that vest price

Honda of Salem service department car servicing

I miss the car washes that the service department used to provide after a routine maintenance was done. I do love the ex espresso machine that is in the lobby. The people were nice and friendly. I also liked the openness and airy feel of the waiting room.

Express oil service

Very effecient, good experience. In and out in a timely manner as promised.

Service

Took our car in for service. Work was done on time at a reasonable price. Everyone did an excellent job. Thanks

We enjoyed our purchase from Honda of Salem

I enjoyed working with John! He made it easy and no pressure. We will recommend him to our friends.

Best experience buying a car ever!

Bought a 2012 Honda Accord from Honda of Salem. Jeff Haynes made our transaction so easy. Would recommend them very highly. Very happy with my new car!

Mr. Antonio

Went looking at cars, found one I liked and ended buying it.

very efficient service

I like the prompt efficient service. I had some questions that were answered clearly. The early morning hours fit my schedule. The attendant was helpful.

Great

Was great experience no hassles, no haggling, Chris nething was a great salesman, polite and to the point! I would recommend this dealership to all friends and family!

Car owner

Service advisor was very friendly nice knowledgeable and very helpful,it is a good place to buy a new and used cars also services Mike Fisher a super Mechanic there we love his workman ship

Best car dealership in the area! Great experience!

Pedro was excellent! Would highly recommend him! I would definitely came here again for my next vehicle!

"Great"

Scott was a great salesman and made me feel at ease in buying my car. I was very happy with every aspect of my experience at Honda of Salem

Excellent

I was on a tight time schedule and dropped by because I had a mechanical symbol displayed. They took me in and got the issues resolved fast and I was out of there in less than an hour. Excellent service!

Desperate repairs

I was very pleased with every aspect of my repair experience. Very prompt, accurate, access net of the problems. I had to have the car towed in and they were right on it getting an estimate and had me back on the road for the weekend.

Happy Honda

Very impressed with our salesman Chris Nething. He found exactly what we were looking for and no pressure to buy.

Todd Lochner

Outstanding help and service. No hassle, no pressure, had exactly what we wanted.

Surprisingly underwhelmed

I visited the dealership recently to test-drive a CRV while I was deciding which make/model of car I wanted to buy. The salesperson seemed really unexcited to show me the car or let me test drive it, and I had to draw any information about the car out of him. It seemed like he might have had a cold so maybe he just wasn't feeling well?? I ended up going to another dealership further away to sit in another CRV (and they were great, by the way) just to make sure that the Salem salesperson's attitude didn't influence my feelings about the car.

A Good Deal

The Salesman Mitch was Easy Going and Not Pushy.They Negotiated down to a Price I could Handle.

Pauline Stratton

I am always pleased with the prompt and efficient service of this dealership, however, this time I needed a new air filter. I feel like the dealership should have reminded me of the online coupon I recently received in order for me to receive a discount for the filter and service. This would have saved me at least $10. That was disappointing, especially when I arrived home and remembered I could have paid a little less.

Robert Helman is My Ace in the Hole at Lithia Honda

Robert Helman is my "go to" guy at Lithia Honda. Robert understands my needs and always goes the extra mile to see that I am satisfied with any service work that is performed on my Accord. Robert is a definite credit to the Lithia organization.

Owner

The staff was very polite and efficient. I went in for an oil change and tire rotation and they did it all with in an hours time.

Awesome salesman and super customer service!

Easiest car deal I have ever done.... I will definitely be back for our next vehicle!

Quick & Helpful

I took my car for its first oil change even tho' I had not bought it at this dealership. My coupon from WA was accepted and since there was a long queue of cars ahead of mine I was pleased that it actually took 45 minutes less than estimated The waiting area is comfortable with a store and coffee center to help pass the time. Looking fwd to visiting this establishment when I need future service.

Service

Service writer could be more outgoing. Smile a little....

Service Issue

I was very upset about a personal issue, then my oil light flashed, so I headed to service at dealership for just one more thing....Robert was very kind and helpful in reassuring me and getting the immediate issue taken care of. I'm not happy about the issue occurring, but I can say that he made it as painless for me as he could. Thank you!

Robert is the best Service Writer

I love being able to come in and see Robert and get what ever I need fixed right away. If it will take longer Roberts helps me get a ride or a rental car. Thank you Robert for all you do.Paul Anderson

SCOTT JOHANSEN

Everyone was professional and great to work with. Probably one of the best buying experiences I've had.

review

appointment was at my convenience; suggested maintenance recommendation was clearly explained.

First oil change

I was a little early for my appointment, received excellent service and treatment. Very polite and efficient. .

Oil Change

Service was great. Only problem was the Service writer never gave me the invoice after the work was done and I had to go back to get it.

Agood place to business.

Good all around people to work and deal with. They came around to our terms. Salesman worked with management to make our deal. I haven't bought a car for almost 13 years, and things have changed a lot.

Bill - who works for Parts at Salem Honda

I called Honda of Salem on Saturday, Feb. 27, 2016 and a man named Bill who answered the phone was very rude. I mean horrible customer service!!! I was looking for parts of my car and ask what's the Brand name of the parts was and he raised his voice and said, "I DON'T KNOW, IT'S A HONDA BRAND!" which my was a reasonable answer but RUDE of him because he really seems to try to intimidate me. I will NEVER buy or bother this place again and this RUDE person that they have behind that parts desk.

Retired Land Surveyer

We bought the CRV EXL Touring with John's help. Never rushed , never pressured, John was great. We enjoyed working with John. This is our third Honda car from the Honda dealerships.We are Honda peopleHonda carsHonda outboardsHonda quadsHonda generatorHonda rototiller

Battery replacement

Kip Davis was extremely helpful in getting my Hybrid's IMA battery replaced under warranty. He researched the warranty coverage and had everything taken care of at no cost to me. It couldn't have gone smoother!

Honda Civic Ex

There were no games. No back and forth trying to negotiate a price. I was given a great deal on my trade in and didn't need to negotiate. The staff were friendly and not "fake" friendly trying to make a sale. No pressure at all. It was a pleasure doing business with them. Thank you Scott J., Matt P. and Brenton M. for taking care of my car buying needs.

CAR SERVICED

Went to dealership for unscheduled oil change. Staff were prompt, helpful, courteous, and helped to sink my phone with my car. Waiting area was clean and comfortable.

Helpful Dealer, Positive Experience

I went into buying a car a little less prepared than I should've been, but the dealership worked through the process with me patiently and efficiently. When I needed time to consult with someone, or call my insurance agent to make sure the car would be covered, they allowed that time, gave me space when I needed it, but were right back as soon as I was ready to move forward.

Service

Quick, efficient, kept me up to date on what was being done. Staff is extremely knowledgeable. Answered all questions. Purchased a new Honda Pilot back in 2007 and have been doing business with the dealer ever since. Had to buy a used 2009 Honda Pilot because our previous one was totaled in an accident, but the structural integrity of the Pilot prevented any serious injuries. Plan on staying with Honda cars, especially the Pilot!

Professional, positive service!

Time taken to find out concerns, thorough explanation of findings, work done on car. Kept informed of where they were in the process in a timely manner.

Best two words to describe these guys RUDE and MISLEADING

Best two words to describe these guys RUDE and MISLEADINGI get a car isn't yours until you sign papers but at least call the person you have been working with for 2 days and tell them the car sold, don't make them drive 45 min in with two kids.They went to run my credit check I asked for my father to get to see the car while we waited, the sales guy then picks ups a phone that never rang or lite up and says "Oh know the car sold this morning" Okay, if that's the case why were you going to run my credit report. They then didn't want to give me any of my paperwork back that had all my personal information on it. I would not recommend these guys to anyone!!! In today's world being a bad person is way to easy, Lets strive to not give in to these kinds of places we have 1000's of places to get a car these days. Its to easy for a business to say it isn't personal, well guess what it is. My family is riding in this car and hard earned my money is paying for it.

Stereotypical car salesman

I will start with the positives:The sales man I worked with was kind on the phone and returned my calls promptly. He was easy to get ahold of. But there were also many negatives. In my initial negotiations, I felt that the sales team was very stereotypical. Using phrases like "we are all in" and "we would lose money if we lowered the price" even when the car was significantly above retail value on KBB. I understand wanting to make a high profit, but sacrificing honesty isn't necessary. When we learned we couldn't agree on their unreasonable offer, the sales man walked away without a handshake or eye contact, which I found very rude. I had been polite the entire interaction. Two days later they called back and decided to drop the price, which is when I agreed to the sale. There was a minor chip in the paint and they could not "afford" to send me away with a sample of touch up paint and the car wasn't even sold with a full tank of gas. At one point, they even sent me home with a stranger's registration information by mistake and didn't seem concerned at the situation when I returned it. The sales man made a joke about how busy they were that day. I would be appalled at my lack of privacy if my personal information had been sent home with a stranger. I love my car, but I would not work with this dealership again due to what I felt was an unprofessional sales team that cared only on profit and not on creating a return customer.

Terrible, dishonest service

We purchased an as is 07 Honda Accord on December 12th 2015. Two days later, we found that the mirror was stuck on by electrical tape that matched the color of the mirror and a bad battery. The car actually died on us. I spoke with Mike Peters and after a twenty minute phone call he finally got off the as-is car train and agreed to purchase the battery. Then we were told that once all the financing went through to inquire about the mirror. While we were being bombarded with calls to give them a good review no one bothered to call about the mirror. We finally went in to get this looked at as we were getting nowhere with calling first Malley approached us and accused us of lying about it and said that he found it hard to believe that everyone missed that. We got into a meeting with Mike Peters and he let us know and held against us that they took the overpriced car down in price and covered the cost of the bad battery he sold us. Mike also openly admitted that cars that hit 90K miles are often put on the lot with tape or glue on the mirrors and other parts. Which completely contradicted what the salesman told us. We understand what an as is car is. But we also understand GOOD customer service. Good customer service is telling your customer that something is wrong, not hiding it. We told them that we would have still bought this car if they just would have been honest. In the end they were still just looking for that good review. Not to help us. We still have a mirror barely hanging on by electrical tape. My advice? Take all your car buying needs elsewhere!The only person at this dealership we would recommend is Brant plaster who works in the finance department.

New Honda Purchase Quick & Easy

My first NEW car purchase in 41 years and I will say that it was about as a quick and easy a process as one could imagine. I already new I wanted a Honda - they're the "best"! With limited time available I preceded my visit with a phone call to announce that I was going to go "Look" at/for a new car. After test driving two preferable models I quickly narrowed it down to my choice of a Civic EX-T. The salesperson Jeff was extremely friendly and easy to work with. Not being a frequent car buyer I asked Jeff, if there any reason to purchase a new car TODAY? He replied, "Yes, because we have the car you want now". May not have it tomorrow? I probably needed a "push". The hardest part of the experience was coming to a decision on beyond sticker price "extras". What makes sense and what doesn't make sense - FOR ME. Once that was determined, Honda of Salem was FANTASTIC in helping me with all the financing and paperwork - having my new car ready to roll quickly. When I picked the car up Jeff was super helpful and made himself available for any follow-up I may need/want. THANK YOU

Honda pf Salem has EXCELLENT Customer Service !!

Lithia Honda of Salem has an excellent Customer Service Staff and Manager. Service Raps Robert and Kip have both been extremely efficient in handling my Honda servicing appointments. Service manager Will Greiner is always available and willing to answer questions. The service technicians are qualified and are part of the great team at Honda of Salem. This staff has continued to earn my confidence and loyalty to Honda.

Purchased a new honda pilot

This is the second vehicle I have purchased from Honda of Salem. The salesman, James Mally was a pleasure to work with. Once I chose the vehicle I wanted, he, of course, offered multiple options, which I declined. I do appreciate the fact that he did not pressure me further into purchasing options I did not want. The whole process was quick and easy. I will recommend Honda of Salem to friends and family.

Oil change and tire rotation

I am always greeted in a friendly matter, and taken care of in a timely way. There is a nice waiting area so coming to service my car isn't such a chore.

Spent $2000 came home worse

We were leaving for Christmas and needed our car fixed. It was shaking when we accelerated. They replaced the front axles and footings, front brakes, rotated the front rotars, and fixed our sliding door that didn't work. When we picked it up the first time, the one (once broken sliding door) was fixed, but the OTHER (working fine when we dropped it off) door was not working. They told us it was like that when we dropped it off (B.S.). We get 1hr into our drive to visit family for the holidays, after driving it off the lot and it breaks down. Spewing tranny fluid everywhere. We take it back to them and they say it was just a bad coincident, but our transmission is going out and it will be $6000 to replace it. I don't trust them. Our transmission was fine before we took it there. We told them not to touch anymore. Now it shifts hard into 1st and second gear and loses power and revs randomly. I am so disappointed. It's like they did something to it and won't take responsibility. It seriously worked fine before we brought it in. Just shaked at high speeds. We can't afford to get anything more fixed. Total rip off.

purchased new Honda

I was impressed with David's extensive knowledge of the vehicle and it's features. He was attentive and patient. The Honda dealership as a whole has a very happy atmosphere, I enjoyed our experience.

Great experience at Honda of Salem

Wa have had lots of experience purchasing new vehicles. Our experience working with RJ at Honda of Salem was one of the best. His knowledge of the product and his ability to sense and understand our interests and concerns was outstanding. We appreciated that he was able to promote the product without an aggressive attitude.Your new facility in Salem is great: easy access and beautifully outfitted.PS: the coffee was great, but how about some cookies next time??PS2: to Lithia: before you took over the Mini dealership from Rasmussen in Portland we not only got coffee AND cookies, we also got bottled water!

John Steward sold us a brand new 2015 CRV EXL

John Steward was wonderful to work with! He got us into the perfect vehicle for our needs! This is the fourth vehicle our family has bought from John Steward. His "No Pressure" personality, along with his knowledge of your inventory, enables us to purchase with peace of mind. We will be back:)!Sincerely,Bill and Tina Neifert

My third lease from Jeff Jaynes!

I love my new Honda CRV EX-L and appreciate the staff at Lithia Honda. This is my third lease from Jeff Jaynes! The process was quick and painless from beginning to end. I also love the new showroom with the fancy coffee machine that make great lattes.

Very Pleased with Entire Purchase Experience

Frustrated from a week of dealing with disingenuous/dishonest Honda dealers in the Portland and Vancouver WA area I was delighted with my car buying experience with Honda of Salem. Initial contact with the salesman was by email and phone (I live 45 miles away), and all representations made by email/phone were abided by when I got there in person. No surprises, no bait/switch, and no stuffing the final bill with unrequested/unexpected extra costs. Salesman Jeff was honest, straightforward, knowledgeable about the car (2016 Civic), and worked hard to get the car prepped and ready for sale (it had just come off the truck that day). This is the way the car buying experience is supposed to be. Happy to recommend this dealership (and salesman Jeff).

2016 CRV-Touring

Jeff was very knowledgeable and easy to deal with. He totally understand my wants and we settled on a price with ease. The entire process was quite enjoyable and I got a new car too.

Hello there

This is the second vehicle I have purchased. Honda had a good car for a good price that I needed.

My purchase at Honda of Salem

I went to Honda of Salem to look at used Honda Civic or Honda Accord cars. I test drove several cars. The sales people were kind, courteous and informative. I decided to buy a used Honda Accord Hybrid. I purchased a car with low miles, one owner, very clean and a very well maintained.

Oil change service in November 2015

a lot friendlier this time around. Things are improving in every department.

Honda of Salem

Good, fast service! I was comfortable and they treated me with courtesy and respect.

Treated like i did not matter

Bought a 2012 Honda Pilot, love the truck. Three days and 165 miles later, after they had me drive back to the dealership from Portland to sign a new loan, the car went into "limp mode" and needed towed. Turns out I got lucky, radiator was leaking and needed replaced. But the reason it needed towed was the alternator was bad and killed the battery. About a $400 fix. After many calls and no call backs I talked to Matthew Perry, He said he was the GM. He told me it was not his problem to fix my car and to stop calling his staff, they had work to do. I will now do all I can to inform other potential customers and Mr. Perry's employers how he represents the company.

Honda CR-V

We had a great experience at Lithia Honda of Salem. Our salesman was fantastic!

Honda of Salem is. Great place to buy a car!

The people are friendly and honest. The facility is really nice.

Buying in Salem

Great experience. Could of gotten more for my trade in, but overall a good experience.

Great deal, easy to work with

Able to get vehicle we wanted at a very good price. Salesman (Sean Saylor) was helpful, easy to work with and knowledgeable. Sean was able to quickly answer all our questions and get information to us in a timely manner.

Oil change

The service was quick which I liked unlike the other place where I had to wait for between an hour to two hours. I would recommend this Honda place for service as they are attentive to your needs.

Great service as always.

I trust Honda of Salem. I've been taking my car there for 3 years and have not been disappointed yet.

Honda of Salem

I bought my 2012 Honda at this dealership earlier this year and have been very pleased with it. I have never owned a Honda before so wasn't sure what to expect. Everyone was friendly and professional. I did not feel pressured to buy at any time which I appreciated. They were very knowledgeable and able to answer any questions I had. I absolutely love my Honda and am very pleased I went with this car and this dealership.I recently had my car serviced here and the service staff are courteous and professional as well. They were able to do what I needed in a timely manner. I like that they did a thorough vehicle courtesy inspection free of charge as well.My overall experience with this dealership has been exceptional. They go above and beyond and make me feel very comfortable and not pressured in the least.

new service center and great friendly service.

From the time you pull in and greeted by a technician to explain service for your vehicle you can feel the trust and concern to help you drive out fixed and satisfied.The new service center makes waiting very comfortable and customer service close at hand to answer questions.

Purchase of a used Odyssey

Stan was a delight to work with. He was very patient and helpful.

Quick no-appointment oil change/rotate.

Great service department. I dropped in sans appointment for an oil change and tire rotation, and they were done before they said they would be (about 25 minutes). Thanks.

2015 honda CR-V

My salesman, Scott Johansen was awesome. He wasn't too pushy, and he worked with my schedule. He was transparent in answering my question and explaining things to me. I would highly recommend him to others in the market for a Honda.I personally get frustrated with the finance and pricing piece where my salesman has to leave the room to consult with "the financial guy". I would like the negotiation process better if the "financial guy" would just come in the room and work with us.

Service was timely.

The dealer service and repair was timely. However, we were shocked the dealer stopped washing and vacuuming the car. The employees were courteous and informative.

2015 honda ACCORD

I went in late in the afternoon and the sales person worked fast and under stood that I needed to get in and out everyone worked as a group to help me threw the process and we were happy and got what we wanted.

New CRV lease

Thanks much to R.J for his expertise and assistance!

Incompetence and dishonesty doesn't begin to describe this

I took my 2014 Honda CrZ here in March 2015 for an oil change and 15k mile service. I told them the brakes were shuddering and rattling. The service person just blew it off said keep driving it will go away. They are supposed to check brake pads and a few other things according to the manual. They signed off on everything and but didn't because the brakes were still shuddering and rattling. They did not even make a note of my complaint.I went back on 9/16/15 for the 20k service and oil change. Same story. This time I insisted they fix the brakes. So they fixed the shuddering but never checked the brake pads even though it is listed for the 20k mile service. I went back on 9/30/15 and insisted they check the rattling. They finally looked at the brake pads and said that the left rear brake pad was completely worn down and wanted $945 to replace rotor, calliper and pad even though it is their lying and negligence that caused the damage.I have owned Toyotas, Infinitys and Nissans and have always been able to trust the dealers. Which is why I paid more to have the dealer do the maintenance rather than other shops. But Lithia Honda is just ridiculously inefficient and dishonest. Every service person I talk to promises to do a better job each time but they never do. Don't EVER trust these guys. All shysters and thieves that take no accountability for their actions

2015 Honda Civic

Excellent customer service! A great buying experience - thank you!

Routine Service Visit

As per usual, prompt service, commitment to detail and accurate estimates and complete report on what was done and may need to be done. 322,000 miles on my 2006 CRV and still going strong, goal is to reach 500,000 miles. Thanks to the ongoing service I receive from the place where I bought it 9 years ago.

Survey

Need to bring back the car washes after service is completed

2015 Honda CR-V purchase

Stan was very helpful and very considerate. From my first contact by phone to my last after sealer was put on car, he was a wonderful example of honesty.

Purchase of Honda Odyssey

At first they would not offer the car except for full sticker price. I had showed them an internet add from another dealer at a lower price and asked them if they would honor that price. They did but reluctantly. A deposit was made at that time. When the car arrived we were called and asked to complete the sale. In the mean time they again advertised the car at a lower price than previously agreed to and (I think) would have sold it out from under us. That left a sour taste with us because of the ethics of the dealership.

vehicle serviced at new location