Honda of Princeton

4.7
Overall Rating

Customer Service: 4.7 Buying Process: 4.5 Quality Of Repair: 3.2 Overall Facilities: 4.0 Quality Of Work: 4.7 Friendliness: 4.8 Pricing: 4.6 Overall Experience: 4.7


By clicking the button, you agree to our submitted.

Great Experience and a Great Car

5
carguyfum on 11/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am very pleased with the experience I had at Honda of Princeton. People were friendly and answered all my questions. Miguel Rodas was very knowledgeable and a tremendous pleasure to work with. I would definitely recommend working with him at this dealership over others in the area.


Very Good Leasing Experience

4.8
CeceliaLuna on 11/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I recently leased a 2016 Honda CRV at Honda of Princeton and had the pleasure of working with Rob Hayes who was extremely professional. He was also very knowledgeable and helpful in making recommendations regarding the vehicle itself and the additional features that would meet my needs. Rob definitely made this the most pleasant leasing experience that I have had. I will certainly look forward to working with Rob again on my next CRV.


A nice friendly personable Dealership.

4.5
Jose on 11/20/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

This dealership personnel were very pleasant and friendly and treated me more like a friend/family than a customer. I felt comfortable and not pressured. They continued to be the same even after the sale to make sure I was happy with my purchase..


Great experience

5
cjohnson on 11/18/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience leasing a new 2016 Honda Fit. Salesperson, Rich Santos, was very helpful as he showed me cars and thoroughly explained features, arrived at my desired lease price, helped me transfer things from my old car to my new car, etc. Rich called me on he phone the next day to follow up and told me I had left my Easy Pass in my old car, and he would keep it for me until I pick it up. Chris was thorough in explaining the financial aspects of the lease. I would lease or buy here again,


Rob Hayes made it the best car purchase experience I've had

5
kswills on 11/17/2016

Overall Experience: 5.0

Buying a car can be stressful and frustrating. Rob was courteous, attentive, honest and extremely reliable from the first phone call to the moment I drove away with my new CR-V. Best of all, he was not pushy. I felt like I could trust him and I enjoyed working with him. Wish every car buying experience could be this good!


Quick and cost-effective

4.7
Deirdre Bachler on 11/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Overall Experience: 4.0

My dealer who sold me the car, Nick, got to my target price quickly and without a lot of drama. Rob followed up with me on the phone with questions and helped me fix something I purchased then wanted to cancel. The only negative thing was that I had a hard time getting a hold of the finance person to cancel the package, but Rob helped me out with it.


Love my HR-V

5
Lisa Schmucki on 11/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've been a long-time Subaru owner (after being a previous longtime Honda owner). When I saw and drove the new Honda HR-V I loved it and knew I needed to go back to Honda. Rob Hayes and Chris Wells helped me get a great deal and make the entire process a pleasure.


Excellent Service

5
Carmel92 on 11/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first time purchasing a car on my own and Rich took the time to answer any and all of my questions. He worked within my budget to help me find the best and most affordable car, while also going over all the options I had. Overall I'm very satisfied with my experience at Honda and my car purchase. I would absolutely recommend anyone to this location and to Rich.


Excellent

5
Susan on 11/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

It was a pleasure for us to deal with Nick Donnoli, due to his sincere and honest personality which made us feel safe and confortable.


Excellent Experience of FIRST Car

4.8
prernas15 on 11/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

It feels great for my First Car, great like the winds touching your face and yes, of course all this happened with help of Rob Hayes who helped me to understand what type of car i need ! But If I have to sincerely answer the question, let just say the feeling is awesome and psychologically, it will boost up confidence level.Thank you Rob for making my decision smooth for my fist car.


Everything i expected and more.

5
Hondaguy1617 on 11/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Miguel Rodas provided me excellent service throughout the whole process of purchasing my Honda. Miguel addressed all my questions and concerns i had. He made me feel very welcomed and i knew i was making the right choice with my purchase.


Easy and Excellent Experience

5
Sam3579 on 11/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Working with Rob Hayes made our car buying an easy and pleasant experience, so easy in fact that we ended up leasing two vehicles from Honda of Princeton at the same time. We had been long-time Honda customers at a different dealership, which took us for granted, but Rob's attitude and skills as a professional, made all the difference. He found the exact vehicles we were looking for, arranged all the details and delivered the cars without any concerns. I couldn't recommend him more.


Giving wrong information

1
TCustomer on 11/12/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Overall Experience: 1.0

I went after 3 years to buy in my lease and the finance person gave me an offer that he discribed to include warranty and Maintainance contract as a promotion with no cost when financing through them. He couldn't get me a good rate but his argument was that I was getting a lot of things over and above and these will compensate for the high rate. When I saw the contract I realized that he included all the Maintainance, warranty, gap insurance and even other roadside assistance at full price although some were suppose to be given for free as part of the deal (according to his words). Finally I had to cancel the deal and contract with them.


excellent

5
vilma on 11/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

excellent personality, very friendly , excellent salesmanship, very pleasing personality, very helpful, excellent working skills, very knowledgeable with what he is doing, overall rating of the dealership is excellent


Made it easy

5
Scott911 on 11/10/2016

Overall Experience: 5.0

Rob is knowledgeable and clearly enjoys helping people find what they're looking for. Rob's attitude towards the buyer was down to earth and made the purchase process enjoyable. I would recommend working with Rob to any of my friends.


where do I start.... Miguel and robert were the best!

5
Paulfordddd on 11/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From start tobfinish this dealership gave me the best experience. Thanks guys!! I will come back for another car maybe Truck!! I will tell my friends


Rob is an amazing salesperson with a great personality!

5
Denaandbob on 11/10/2016

Friendliness: 5.0 Overall Experience: 5.0

Rob was very helpful and answered all of our questions without hesitation! He was very attentive to both my husband and myself the entire time and was very patient. He went above and beyond to help us! Rob is an amazing salesperson with a great personality! We are so thankful to him for helping us choose the best vehicle for our family! Absolutely love our new CRV! My seven year old daughter loves it too and even named it Kona! #bestsalespersonever #loveournewCRV #gotoprincetonhonda


Rob Hayes is a great sales person. Very knowledgeable.

5
Newhonda on 11/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Rob Hayes was very professional and friendly. He exceeded our expectations and gave us the most competitive pricing. I would definitely use Rob again when buying a car.


Rob Hayes = one of the best

5
dtf22 on 11/09/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As a salesperson Rob is one of the best I have ever dealt with. Rob got me a great price and the car I wanted with no surprises or games. No last minute switch or talk to my manager etc. Everything was clearly explained and the car and trade was completed without any hassles. Once the car was delivered Rob took the time to explain how everything worked from A to Z and even paired my phone with Bluetooth. I have bought many cars over my life and Rob and HOP have exceeded my expectations with car buying. Do yourself a favor. If you wish to purchase a Honda go there and ask for Rob.


Experiance

5
SNM on 11/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Leasing my car at Honda of Princeton was a very good experience. I got a email ad, went to the dealerships and I was offered exact same deal that was stated in email. No hidden cost., that was pretty good, nice experience for a change ... Soumendra Mukherjee


Work with Rob Hayes for a positive car buying experience

5
KK51 on 11/09/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If you need a car, Honda has great cars and the person to buy from is Rob Hayes. My Mom is 84 and she had certain requirements that she wanted in a car. Rob worked with us to find the right car that met her exacting requirements. He was patient (carefully explaining Apple CarPlay vs GPS) and accommodating (making sure her walker fit in the trunk) and a delight to work with. I was skeptical about a Civic but with the features Rob recommended I can't imagine having a better car. The Honda sensing package is fantastic and the electronics are all that I could have wanted. Buying a car isn't a nightmare experience when you work with Rob Hayes. You get the right car and the right price with no headaches or unpleasantness.


My recent experience at Honda

5
Jamar2016 on 11/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I want to take a minute to rate my recent experience at Honda of Princeton. I rate them a 5 star. from the moment I entered the building I was made welcome. My salesman Miguel Rodas was very excellent and well knowledgeable. I explained to him from the beginning, what I wanted and he did not try to sale me another car he worked with me all the way. Even the financial arranger was all clear with his advice. I felt like I got a great deal to suit my requirements, which is to rebuild my credit. I would definitely return in the future and would recommend to others.


The Patience of a Saint!

5
The Grateful Neice on 11/09/2016

Overall Experience: 5.0

My elderly aunt (85) found herself in sudden need of a new car. She is a recent widow and all of this was very new to her. I accompanied her to the dealer and we were fortunate to meet Rich Santos. He was extremely patient, helpful and low key. He answered all of her questions and more. He gently steered her in a direction that was in her best interest and was willing to go over and over things she did not understand the first time around. I truly appreciate his time and patience. What a nice guy.


Wonderful car buying experience

5
Ken on 11/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My son and I each had a wonderful car buying experience working with our salesman, Rob Hayes,Rob was very knowledgeable and patient answering all our questions. Rob created a "no pressure"car buying experience. Rob is a valuable asset to Honda of Princeton.Ken and Michael Rydwin- Hillsborough


Service on tires

1
Elizabeth Rieur on 11/09/2016

Customer Service: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

I came in with a question regarding my tires. Mike Panos, who greeted me, was very pleasant and entertaining. He had my tires checked and I was soon on my way. Mike made me feel very comfortable in bringing my car for service at Honda.


Excellent sales person

5
Emil Guirguis on 11/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Rob, he is one of asset of Honda , i was very close don't do the deal with Honda Princeton , Ref. to issue from one Manager , But Rob Hayes is very smart and was capable to change my decision to complete the deal with Honda Princeton


Good experience of buying my first car ever

5
Ankit711 on 11/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My sales consultant Rob was very nice and so were the other members over the dealership. I had an unique request for my choice of car which they didn't had at that moment but Rob assured me that he would get back to me within a week confirming the availability of the car and within 10 days of my inquiry I was handed over the keys to my Blue Civic Ex 2016.Overall I had an pleasant and smooth experience and didn't face any stress throughout.Thanks for my first car. Regards,Ankit


Great service

5
Mary Jean Palko on 11/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bought a 2009 Honda CR-V from Honda of Princeton. The salesman worked with me for best price. There was never any pressure. I highly recommend Honda of Princeton for used and new and Rob Hayes for your salesman. I posted my satisfaction on my Facebook page and 6 friends shared their positive experiences with Honda of Princeton. My salesman, Rob Hayes, was the best.


Great Deal

5
Somerset Car Buyer on 11/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Rob was a pleasure to work with, he answered all my questions and helped with test drive, and I got a great deal without having to haggle..


Rob was helpful, knowledgeable and patient with my questions

4.7
Gracie on 11/08/2016

Customer Service: 5.0 Pricing: 4.0 Overall Experience: 5.0

Rob was helpful, knowledgeable and very patient with my questions. When I expressed feeling overwhelmed trying to process all the info regarding the blue tooth functions he suggested I concentrate on the basics and come back another day (which I did) for my blue tooth lesson


Great Experience All Arround

5
BP on 11/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Rob was excellent. I was shown exactly the model I wanted based on internet research and matching bids. He did not try to sell me options I did not need. He thoroughly explained every minor detail and was quite clear on what this dealership can and cannot do without promising on items he couldn't deliver just to get my business. He was honest and upfront.Overall a great car buying experience without any hassles or price haggling. He was able to get the model I wanted and for the price I was willing to pay.Highly recommended.


Joe Bruno a five-star professional

5
HondaMatt on 11/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I have been loyal customers of Honda of Princeton for over ten years. I recently purchased a 2016 CR-V Touring, which, incidentally, I love! A problem arose with respect to the finance agreement. Joe Bruno steered things to an excellent resolution, and he did so with attention and respect. Mistakes can happen in this crazy world. What matters to me is how we handle them. Honda of Princeton has shown itself once again to be a dealership worthy of trust. Thank you!


Smooth buying experience

5
fletch3r on 11/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Was referred to the dealer while was helping out my buddy to find a car. So I have the full right to leave a review as I was a participant in the deal from the very beginning. We had a tough task to look for a car under $15K and by saying $15K I mean that this was the leave-the-lot price, with all the dealer, DMV etc. fees included. And this was the only dealer out of 15 or more we visited that had reasonable, close to real life fees and clear selling policy. Mike, our sales guy, was accommodating, very straightforward and overall great to deal with. So it took us less than 3 hours to come in, sign the papers and drive off the lot.


Easy, fast and cheap

5
kirill sid on 11/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought my 2012 honda there a few days ago from Mike Diaz. I can safely tell you it was my best car shopping experience thus far. I was shown exactly what i wanted inside my price range. No dealer bull, he never tried to upsell me on something i couldnt afford, everything. that he said he did, and i was thoroughly explained every minor detail. With all that said it was a very pleasant experience shopping for a car there, recommend to everyone.thanks


Very Satisfied with Mike Diaz and Honda of Princeton

5
Linda C. on 11/02/2016

Overall Experience: 5.0

This was my first Honda purchase, and I am very satisfied with the entire experience. In the past, I've found most car purchase experiences to be more than a little unpleasant. Not this time! I had a good idea of what vehicle I was looking for, and as soon as I met Mike Diaz, he did a thorough search to find all of the on-site vehicles that met my requirements. After driving four vehicles, Mike clearly explained the differences between the four of them and helped me narrow down the choices. He was very knowledgeable and responsive to all of my questions/concerns. Mike was quick to return phone calls and reply to text messages, and he was very helpful all-around. He encouraged me to take the chosen vehicle to my service station for an inspection, prior to purchase. Mike genuinely wanted to make sure that I purchased a vehicle that was right for me and that I would be very happy to own. Everyone I met there was very pleasant, and I would highly recommend Mike Diaz and Honda of Princeton to others. Thanks, Mike!


my salesperson

5
bernardo gonzalez on 11/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

my salesperson was the nicest and made you feel like he was doing his best to get us a good deal.Especially since we had a budget to work with plus he also knew everything he was talking about the car warranty and knew all the details.Which is a very big plus we went to a few dealers before we came there and salespersons did not know prices on cars and did not have answers for me .Miguel is an asset to princeton honda and makes the experience more personall. Also his supervisor was also a very nice and professional and also helped out with asurrance in what we were buying.


Extremely unsatisfied with the sales manager

1.4
OldBridge on 10/31/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 1.0

I stepped in to buy a Honda CRV. The price was discussed and agreed. I could not buy the car on that day. I called again the next day and asked if I can get the car for the same price. He said the prices have been increased and gave a new price. They followed up with me few times and persuaded me to check if I am interested. Finally we both got agreed to the new increased price that they offered me. However when I went to buy the car, the sales manager added 2 more fees (dealer's package/upgrade) on top of the agreed upon price. He mentioned that since I did not buy the car on that day, I have to pay some additional fee even though I did not require those features. .I said it is not fair to offer something and then back out or add hidden charges. I spoke with his supervisor but looks like they support each other and do not hear to the genuine complaints and issues of the customers. I felt this is not a place for fair business. I asked the supervisor to take appropriate actions. But he was seeming to be reluctant and was advocating his employee. After I emphasized on the fact that he should look into the mater, he said he will advise his employee. I do not think he was willing to listen what my concerns were and not sure what actions he will take. What is the point of having a management hierarchy where you cannot win customer trust !!


Bad Customer Service which they consider brinkmanship

1
Moe on 10/29/2016

Customer Service: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

The first guy i talked to was amazing but When I asked the sales manager if he would beat the price of a competitor He rudely said "why should I?" Well heres why. LOSS OF BUSINESS AND A BAD REVIEWHonda of Hamilton is where i ended up buying my car from. Those people are leagues above these guys


Greatest Experience I've ever had shopping for a Truck

5
tmaiorana on 10/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just purchased a 2013 Honda Ridgeline and although I have had some nightmare experiences in the past dealing with car dealerships, this was quite the opposite. From the minute I walked in and met Mike Diaz, I knew that I was going to make a purchase. Mike far exceeded my expectations. In the past I have dealt with some very overly aggressive, pushy and arrogant sales people but Mike was just the opposite. He was very friendly, very professional, very knowledgable and addressed every question and concern I had with great satisfaction. He worked with me every step of the process and even personally called me to talk after leaving the dealership as I gathered my information to decide if I wanted to make the purchase. You just don't find that kind of devotion and commitment to customers anymore. (at least in my opinion after dealing with other sales people). I would HIGHLY recommend Mike's service to anyone looking to purchase a Honda!! Thank you Mike for making my experience a truly memorable one. I could not be more thrilled with my purchase.


Great Experience!

5
Amanda Lee on 10/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We are now a 2 Honda Civic family, both purchased through Honda of Princeton, and are very happy with our experience. We worked with Mike Diaz for this purchase, and he bent over backwards to try to get us in and out in time for our afternoon appointment. We love Honda, and as long as we are in the area, we will continue to use Honda of Princeton for both our purchase and service needs.


Excellent Experience at Honda of Princeton

5
BGandhi58 on 10/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Miguel Rodas helped us buy a "new" used certified car. He was very cooperative and helpful. Miguel was patient and never put any pressure on us to make a quick decision. We got a fair price and left the dealership very happy. I would come back here again and even refer this dealership to my friends who are looking to buy a car.


Sales Representative is very good

4
Vidysagar on 10/04/2016

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 3.0

Very competitive price, Purchases 2 years old car and it looks brand new.


Happy with our Honda

5
Mike123456 on 10/02/2016

Overall Experience: 5.0

We shopped around and bought a Pilot from Mike. Great experience overall - fair price and very happy with the car. We would do business here again.


Outstending service and attitude towards the buyer

5
ROMAN KLIMUSHKIN on 09/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Buying a new vehicle turned to be an enjoyable process and a fun. Bartek is a great salesperson! Great attitude, no push, open for any question, no rush. Great detailed explanation of all features of the car. Great experience! Highly recommend to others ask for Bartek to be a salesperson representative. Very professional, great personality. Excellent service!


Poor Customer Service

1
spartanlaw on 09/28/2016

Customer Service: 1.0 Overall Experience: 1.0

My family has bought at least 4 cars from this dealership and we bought our last in July. We bought a used Pilot, asked for a $400 reduction and they refused. Should have walked out at that point. The Pilot came with a hitch that we wanted removed. They indicated that they would contact the previous owner, who was formerly employed there, to obtain the key. If they couldn't get the key, they would cut it off for us. Here we are at the end of September, and we still have yet to receive a call to resolve the issue. We were also told they would provide us with touch up paint, but still waiting for that as well. Very poor customer relations.


Amazing dealership

5
Katevelez on 09/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Working with everyone at Honda of Princeton was an absolutely amazing experience from beginning to end. Being that it was my first time leasing a car, both Bartek and Christopher made sure that I understood everything that I was getting into and helped me insure that I was doing what was best for me personally. I will definitely be returning to Honda of Princeton for any car needs I have from here forward, and I highly recommend that everyone in the central Jersey area does the same. Thank you guys so much!


Jose G

4.8
Jose Enrique Gonzalez-Montesinos on 09/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Miguel was very helpful and made my experience painless. Thanks again I love my car!!! I will definitely recommend friends and family to this dealership!


Great experience with Bartek!

5
Steph & Drew on 09/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We just recently leased two CRVs!. After a short conversation over the phone about our needs, budget and time constraints (car shopping with two little ones!), Bartek Wojciechowski was more than prepared to share options and move the transactions along. He was knowledgeable of the offerings and respectful of our decision and time. We have been very very loyal to Honda, specifically Honda of Princeton for over 10 years. The team at Princeton does not compare! I would highly recommend calling Bartek!


Happy customers!!!

4.8
andrea on 09/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We are extremely pleased with our Honda accord. Our purchase with Honda of Princeton was excellent from start to finish. Mr. Miquel Rodas was our first contact, and we couldn't ask for better assistance and guidance through this entire experience. He makes us feel comfortable and to accommodate us. We can tell he enjoys his job. Thank you Mr. Rodas!!! We are looking forward to our many years with the Honda of Princeton.Your happy customers Andrea and Lubomir B.


Dream day.

5
Gregory K. on 09/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought certified 2015 Lexus ES350 from this dealership. It is beautiful car and i have unbelievable price. Miguel shows professionalism , friendliness, wish and ability resolve your problem. I am highly recommend Miguel and all team Honda of Princeton.


EXTRAORDINARY HONDA SALES TEAM!!!!

5
Louise Kenny on 09/21/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

THIS IS HOW CAR BUYING SHOULD BE!!!I have been car shopping for a few weeks and have not been happy with most of the dealerships I have visited. It seemed it was all about their bottom line and not what I was interested in. I contacted Princeton Honda on line and immediately was contacted by their Internet specialist, Samantha Montervino. She was polite and efficient, set up my appointment and followed up with calls. When I arrived, my salesman, Miguel Rodas was courteous and knowledgeable and REALLY listened to what I looking for and my budget. Managers Robert Eberbach and Debro Kent were very professional and helpful. Financial manager, Alex Faybisovich, crunched the numbers and worked very hard to get me the best deal and stayed within my budget! I drove home with a pre certified Honda CRV, love it!Princeton Honda is about an hour away from home, but it was well worth the drive. Iwould recommend to anyone looking for a Honda to take the ride!


Honda Civic review

4.8
Ruchir Dave on 09/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We bought certified pre-owned Honda civic from this dealership. and we got a good car ..Good job done Miguel....I strongly recommend this dealership..


Awesome experience.

5
Ernest Figueroa on 09/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience, nice environment. I will recommend to anyone. Miguel is very experienced in the business. They have nice selections of cars, negotiable pricing. 10 out of 10.


Happy repeat customers..

5
alideen on 09/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We bought our Certified Used 2012 Honda Accord a year and a half ago at Honda of Princeton and sadly, it was in an accident recently and got totaled. After visiting another Honda dealership (where we did NOT have a positive experience!) we returned to Honda of Princeton and were handed over to the very capable Mark Whitney, whom we highly recommend. He is friendly, honest, open and very knowledgeable. He put us into a three year old EX L and we could not be happier. For the second time we financed with Honda and Chris Wells helped us out. Things, as last time, were moved along as quickly as possible. What I found most impressive was the care and attention given to us during this process. Everyone we dealt with there was extremely professional, helpful and friendly and we were treated with the utmost respect. I highly recommend this dealership.


Internet prices are a lie. Big bag of trouble.

1
MintCondition on 09/06/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

So very disappointed in Honda Of Princeton. We're from Virginia, but we found what seemed to be a good deal on an Odyssey here through USAA and TrueCar. Called them and asked for ALL the fees and extras and final price. We were given a good price, and told what the dealer fees were. Asked several times "And that's it? No extras, right?" Mike said that was it, all inclusive. So we drove up to Princeton from Virginia.We walked in, he gave us the keys and we had a great test drive. When we got back to the dealership it all blew up. When he put together the numbers sheet there was nearly $1000 of extra cost we werent told of. These were extras that we didnt ask for but were told we put that on all the cars. Really? So then they should have been able to disclose that when we asked. Mike kept saying, I apologize, but theres nothing I can do, I guess they figured with the sunk cost of the trip wed just take it. But we got up to walk out.Thats when we got the let me see what I can do. A long while later, he came back willing to knock off one of the extras, but not another, (again, nothing I can do) and then told us that the problem was he had made an offer that his managers wouldnt accept. Must have used the, Im going to get fired for this about a dozen times. Finally threw in a if you sign before 1PM, Ill give you a $200 gift card. Oh and did I mention that they insisted we use their financing, even though we had a pre-approved check from USAA ready to go?We were trying to be flexible, I realize that mistakes happen and thats OK, but at some point THEY made the mistake and its now costing _ME_ money.So when they couldnt get their finance people to agree to beat the USAA loan terms (no one ever can, its really exceptional), they basically just said, "No deal". Four hour drive each way, four hours in the dealership, and nothing. We even offered to go back to the straight price as listed online, rather than the deal we had worked out (gave them a few hundred more). Nope. We walked away with nothing.At least Princeton is a beautiful town and we enjoyed most of our time there.Ive since learned it is not uncommon for this dealership to have prices on the internet that they have no intention of honoring.I would caution anyone who intends to deal with this place to carefully consider. They seem to make a habit of last minute changes and charges.Obviously, being from Virginia means I will never need to deal with them again, so my only recourse for the time and money they wasted is to inform others about our problems and hope to save them from a similar experience.


Bought a used truck

5
Matt A. on 08/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We went in looking at their used off make trucks and we spoke with the salesman Mike D. he was extremely helpful, the used car manager gave us a great trade in value, the finance manager took his time to find the right bank with the beat rates for us, explained everything to us. They made sure the truck was fully gased up, had a new oil change, tires were good, etc, thoroughly cleaned so well that it didn't even look like a used vehicle. Excellent service by everyone in the dealership. They were all very friendly and helpful. The salesman also called us afterwards to make sure we were happy clients and to make sure all our needs were met. We would highly recommend them to anyone looking to purchase a vehicle!


appreciate the help

4.8
joseph pedri on 08/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

i greatly appreciated our salesperson, Mark. He went out of his way to make sure we got the car we were looking for, at a price that was comfortable for us.


excellent

5
tushar on 08/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

sales person was really good. even other employee in showroom were excellent and helpful.all in all, had a wonderful experience and surely will recommend to freinds


Ridgeline questions

4.8
LT2BLT2A6 on 08/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have purchased 3 Hondas from Honda of Princeton and am for the first time considering a truck. While my decision as to when remains open I am certain the Ridgeline would be among my top choices. Normally I would not think to right a review until I have actually purchased I wanted to write this because of how well we were treated and how knowledgeably my questions were answered. We miss Uma at Honda (but she appeared by surprise at our next stop) and were not too sure what we would do without her. By good fortune we were approached by Julie Lee Davis and our apprehension was immediately put to rest. We had a very enjoyable discussion about the Ridgeline and its features. Thank you Julie and rest assured should another Honda be in my future my wife and I will be in touch. Honda of Princeton has always treated us well and yesterday's visit reinforced the respect I have for this dealership and its personnel.


Great service!!!!

5
Elina on 08/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Richard Santos was very helpful and friendly with me. Would recommended him to anybody.This is my second Honda and I am sure I'll be back for another one...


Rude nasty Manager

1.6
B on 08/14/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 4.0 Overall Experience: 1.0

My family and I went with our minds made up of purchasing a 2013 Honda CRV after the online advertised price . As soon as we came in we were ignored and had to get a sales person from across the street to help us. The sales person was great but, when we tryed to negotiate the price the manger came in and went off . Saying that we had to pay all their fees - including the false advertising and that we couldn't negotiate (even though the bumper looked as if it had been crashed) because we were making prices up from our head (900 $ cheaper) to be exact. His exact words : we put those prices to draw in costumers and thats why I sell thousands of cars a year. The manger who had a tag from Matawan ,NJ a darker skinned heavy set man ended the conversation by him telling us "We closed at 6 so we weren't going to sell to you guys anyways." Never Have I experienced such rude and nasty behavior. Seemed as if he had something against hispanics.


Excellent

5
Victoriatung on 08/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Miguel is very professional and friendly, he did a nice job and I have all the information I need, eventually I got a great car, thank you!


Excellent experience with Honda of Princeton

4.8
Yiling Huang on 07/31/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought my used Honda S2000 with Miguel Rodas last week and from the very beginning I was dealt with courtesy and respect. Although while I was thinking of the deal for a quite long time they multi-tasked with another customer, it was totally acceptable and reasonable. They also showed patience during my visit. The only recommendation would be.. the detailing of the car for delivery should be better. It's not that professional because I could see clear wipes of towels on the paint.. But overall the best dealership I've ever met! I would highly recommend. Btw, Miguel and I have become best friends! :)


Best experience at a dealership

5
Ralvarez95 on 07/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

By far the best experience I've had at any dealership. I had originally walked in to just look around, sort of get an idea but I found a car I really liked and everything went off from there. Staff was very friendly, willing to help out and answer any questions. My salesman was not only professional, but also comical which added to the experience. Thanks for all your help Miguel! Now I am a proud owner of a Honda Accord coupe!


Bought a 2013 Honda pilot

4
jnxblu3 on 07/30/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

Miguel was very willing to deal with us. we are deaf, we need to write everything we negotiated down on pen and paper. He was patient and attentive toward us. we got a good deal, made us happy in our terms and also on their part as well. Kudos to Honda of Princeton and their A+staff.


Leased a 2016 Civic

5
ksherman on 07/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I first communicated extensively with Marla over email to figure out lease terms. When I came in to the dealership, Rich immediately honored the agreed-upon terms which I was very happy about! (Other dealerships I had been to had tried to add extra fees after promises that they wouldn't.) This was my first time leasing a car and Rich and Chris spent a lot of time answering all of my questions. Overall, everyone I spoke with was very nice, courteous, and helpful and made the experience about as easy as it could be. I would definitely recommend this dealership.


It was easy to find that right car.

5
obeybatman on 07/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great dealership they made me feel welcomed and everyone was very nice. The car that I got was love at first sight . It was a great expierence for buying my first car.


Amazing Experience

5
shannon1998 on 07/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Miguel was very helpful to me in understanding everything that went into getting this car and made sure everything was the way I wanted it. Everyone was so nice I would definitely recommend to anyone!


Great Experience

4.6
Katrina Loran on 07/05/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This was my first time financing a used car. Everyone was very nice and helpful with the process. I am very happy with my car!


Arrogant, Patronizing Sales Manager

1
atrangi4u on 07/03/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I went to buy an HRV at Princeton Honda and spent about 2 hours talking to the sales people and test driving. Toward the end during the price negotiation I presented a couple of offers I got from Edmunds to see if they would match the price. The sales manager "Joe Bruno" came to talk to us and I have never met a more condescending person in my life, especially someone in a sales role. Joe was patronizing, spoke over us, made faces, raised his voice and was extremely rude. He claimed to know customers, but completely lacked an appreciation of how to speak with potential customer. While I understand that dealerships may not be able to match competing prices, there is absolutely no need to be arrogant and nasty. After 2 hours we left with a very bad impression and no matter what price they quote, we will never go back. Our experience with Joe Bruno was more of a deal breaker than the price.


Great Buying Experience

5
Sreekanth Mogullapally on 06/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to Honda of Princeton in search of a new car and all the employees and good in helping.They gave me a best quote for my new Honda CR-V.Thank alot for entire team of Honda Princeton.


Good Experience

5
Naveen on 06/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to Honda of Princeton on a Friday evening 5:58 PM. The sales person Rich Santos is off duty by 6 PM. He informed about his work hours, but spent with me another 15 to 20 minutes. Took all the information he would need. We had an appointment next day. Next day : Rich walked me through the showroom after I informed my need to buy a seven seater. I decided Odyssey after a test drive. No false promises. Everything was clear and to the point. I had a clear picture what I am trying to buy. Before I closed the deal, he arranged a chat with his manager.He has very good knowledge of the market. I strongly recommend Rich at Princeton Honda.


Salesman was great, service department awful

2.8
Susan D on 06/22/2016

Customer Service: 1.0 Buying Process: 4.0 Quality Of Repair: 1.0 Overall Facilities: 5.0

Our salesman when we purchased the car was wonderful. Their service department ruins the experience with Honda of Princeton. We purchased a 2016 Honda Pilot Touring from them. We have 1500 miles on it. It has been making a very loud crackling noise whenever a text comes through on the phone, a call comes in through the system or anything is plugged into the usb port. Loud enough that it makes everyone in the vehicle jump. I called yesterday and made an appointment at the dealership for 7:30 this morning to have it fixed. It took 45 minutes for the car to be taken back and 15 minutes later I was told that they hear the problem, would need to get Honda on the phone to fix it and handed my keys and told to come back at another time. WHAT????!!! I have a new car with 1500 miles on it, an appointment and them and they are unwilling to get on the phone with Honda to troubleshoot and fix it?! He tells me it isn't their software, but Honda's software. They are a Honda dealership and I purchased the vehicle from them a little over two months ago. I said I wanted to stay and get it fixed. Their technician's response is well we don't know if it is software or audio related and if we call now it could take two or three hours so you have your keys and you can leave. I ask how long it will take when I make another appointment and come back....he tells me we don't know maybe 2-3 hours and isn't willing to schedule another time or get me answers. Are you kidding me? This is a new vehicle! No loaner car offered, no service done for the appointment and I am sent away. They just lost a customer!


Good Place to Buy A Car

4
zack17 on 06/16/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

Honda of Princeton did a very good job selling a car to a newbie like me in car buying world. Miguel Rodas is doing amazing work, considerate and patient.Guys were all very friendly and happy to help, always have a smile on their face except the finance manager at the moment that I am asking for a lower price on the deal. lol.


Great Buying Experience

5
Ellie on 06/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to Honda of Princeton in search of a new (or new used) car after having totaled my '04 Civic the weekend prior. I knew I wanted another Civic, but was undecided as to whether I wanted a new or used car. From the moment we walked into the dealership, Uma received us with warmth, helpfulness, and sympathy with regards to my recent accident. She spent several hours with us, going over the pros and cons of a new vs. used Civic. We went on a few test drives, calculated the loan costs of each car, and compared the features until I was able to make an informed decision. I eventually settled on a 2016 Civic EX -- a bigger expense than I had initially planned on, but I'm very happy with my decision and with the car. Uma went above and beyond to provide a great buying experience. It was a long and stressful day, but made less so by Uma's kindness and dedication to making sure I ended up with a car that I really loved. I'm very pleased with my new car, and grateful to Uma -- and the rest of the Honda of Princeton staff -- for having provided such a positive buying experience.


My Car Experience at Honda of Princeton

4.4
Dawnisha on 06/12/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Had a good experience at Honda of Princeton. Miguel Rodas made the experience of buying a car practically painless. I love my new used car and I will recommend Honda of Princeton.


Worst Dealer !!!!

1
Worst Dealer !! on 06/08/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

1. Offer a price on call and completely denied when visited in person.2. Person spoke on phone was not ready to meet.3. Car in talk was being used by staff for daily use and taken to home after work.4. Was told that the person you spoke is not well and left for the day will come back after 2 days.5. Later after insisting the same person appears and was very much healthy.6. To make it worst this person was more rude than the earlier person7. The most rude and untruthful staff I have ever seen at any dealer or even a small shopGlad I did not went for the deal with them and recommend all to be very careful and ready to be insulted if you are visiting them. That was the same experience the person visiting them shared with me.


Awesome Team Turned Expected Painful Process into Joyful One

5
Dr Jeff on 06/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My 14yr old Town & Country finally died on Friday of Memorial Day weekend while attending my daughter's Law School Graduation. I was hoping to get another five months out of it, before buying a new car during an "end of year clearance sale". Now I dreaded spending my holiday weekend looking for a car and spending more money than I wanted. After hurriedly reviewing several SUVs online, I considered the Honda Odyssey instead for several reasons. I instantly received calls from five different local Honda Dealerships upon clicking on "request price quote," I rushed down to the Honda of Princeton dealership that evening because they were only 8 miles from my house, but arrived just before closing time. Instead of being told to come back tomorrow, I was immediately greeted by Uma, a salesperson with a beaming smile and infectious charm. She stayed late to show me all the features of the Odyssey. Uma's car knowledge, upbeat personality and sincere dedication to her customers is admirable. When I told her I was also considering the Chrysler Pacifica and Ford Explorer, she encouraged me to check them out to make sure I was happy with my decision, rather than putting down the other cars (totally unexpected and refreshing). After test driving the other cars, I was even more sold on the Odyssey, but was concerned about the price. However their manager, Dan Cohen, beat the best internet offers from the other Honda Dealers without any haggling, gave me a more than fair trade-in price on my DOA Town & Country, and got me the model and color I wanted, rather than pushing only the ones they had left on their lot. Next, I met Chris Wells who guided me through the financing process. He was very down to earth and explained things very clearly. He did not push additional services, but provided his honest insight about them. He was extremely patient answering all my questions, and made me feel very comfortable. I not only got a great car at a great price, and got to enjoy the rest of my Memorial Day weekend with my family, I gained a trustworthy and reliable dealership and service center, along with some new friends. If you want an painless car buying experience with an incredible sales staff - head straight to Honda of Princeton.


Professionalism

5
sheila on 06/07/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Salesperson Uma extremely knowledgeable and professional in her presentation. She does above and beyond to take care of customers needs. Excellent employee for dealership.Staff courteous.


Another great experience!

5
Peckk1 on 06/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The first time I wanted to leased a Honda I shopped around at a few dealerships. I found many of the sales people to be pushy and rude until I found Honda of Princeton. Honda of Princeton was recommended by many of my friends who had done business with themin the past. When I went down to the dealership, I was greeted by friendly faces and treated with respect. Gary was the sales person who handled my lease and got me a great deal on my civic! Since then I have refered two other people to Gary who have gotten great deals on their leases. We all agree that Gary is a pleasure to do business with and we would never go anywhere else!


Painless!!!

5
Happy Honda Customer on 06/03/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The lease on my car was almost up and I was dreading going through all the wheeling and dealing required to lease a new car. I had already visited other manufacturers' showroom before walking into Honda of Princeton and that had only added to my dread. But unlike the sales people at the other dealers I had visited, Rob was very low key. I didn't feel any pressure to make a deal. But he actually looked at the car I was giving up and was able to make me a great offer based on the resale value of my car. Nobody else had done that. That impressed me. So I bought a car from him! They didn't have the color and model I wanted in their inventory but quickly located a car. The paperwork and turnover process was easy. All in all, it was a pretty painless process!!!


Electrical Problems

1.6
tire of Honda on 05/31/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 2.0 Overall Experience: 1.0

I had an electrical problem with my 2007 Honda Accord . Service guaranteed they know what is causing the problem . $731 and fixed ? I made 6 trips to the dealership and my electrical issue was never solved and now I have a new issue , no air conditioning . I asked for my $731 back and cannot get a call back from the service tech who agrees with me !. I have been holding off disputing the Claim but it appears I have no choice , or maybe small claims court . They are Ok with brakes ,expert oil changes but serious issues are not recommended at this dealership


GREAT experience at Honda of Princeton!!!!

5
okiedokie9 on 05/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had an awesome experience at Honda of Princeton. It actually was our first stop on our list of car dealerships we were going to go to and it ended up being our ONLY stop! We had Dan Valentin as our sales consultant. He was sooo nice and found us the car our family needed. He was very easy to work with and he truly wanted us to find the car we wanted within our budget. Great experience and we are very happy with Honda of Princeton! Highly recommend the whole team at Honda of Princeton and our sales consultant Dan Valentin!


Dealership SUCKS. Peter DiPersia does not deserved to be GM.

1
Kumar Anand on 05/19/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I bought 2012 Honda Odyssey certified 6 months back. Never ever buy any certified car from this dealership. They are cheaters and fraud. They will sell you half dead battery saying as certified and will not provide any proof of certified battery. If you are lucky, nothing will go wrong. I got my battery dead during first maintenance in 6 months. When I called, they did not agree. I provided proof, then they talked about settlement with some portion of the battery cost. I went to GM then he told that nothing can be done here. Peter Dipersia is also involved with the team in cheating. He does not deserved to be general manager/VP and getting the paycheck to **** the dealership business.


very good experience

5
BB on 05/13/2016

Overall Experience: 5.0

Miguel was professional, knowledgeable, friendly and very helpful throughout the process, as was Cedric Maguirre--they were comfortable to work with, as was the dealership in general.


A Nice Way to Start the Week!!!

4.2
soccerlover123 on 05/11/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

From the time I drove into the dealership with my old Honda and left with the new Honda, the experience was dare I say enjoyable.


Absolute Nightmare/Certified PreOwned 2013 Honda Accord EX-L

1
Janet.Grandpierreatgmail.com on 05/09/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

This review comes after much aggravation. I have pre written this review over the course of time while going through all of this so excuse me if I repeat some things.I purchased a Certified Pre Owned 2013 Honda Accord EX-L with 30,000 miles for $21,858 a month ago now and it has been a complete nightmare. I traded in my 2008 Mitsubishi Lancer with 200,000 miles and was given a nice amount for trade, which please me very much so. I am a mom with two children, so this car purchase was an upgrade for me. I originally dealt with Dalton and Mike Diaz who where absolutely wonderful. I have no issue with the Sales team, they are really good people that try to satisfy you and make it as pleasant as possible.I purchased the car that day. That night when I took it home, I noticed the car jerks in first gear. I took it back immediately the following morning. To be honest I didn't want the car after that, I asked them if they would take the car back and sell me something else. They said no all sales are final and wouldn't swap out the car but offered to fix it under warranty. As a consumer I am thinking 30k mile car with a transmission issue, its a future nightmare. I called my lender and I told them of the issue I have with the vehicle and I asked them if I could trade it in, please keep in mind I have only had the car for two days at this point, and I was already told they refused to swap and I'm stuck with this car!After expressing my concerns with the Lender, they decided to place the loan on hold, meaning they wouldn't finalize the loan until the issue was fixed or they agreed to a swap. At some point Jon Schaffer became involved, because I wanted a car but not this one with a transmission issue. Even if they fixed it, I would be relying on the work of the technician that did the work. After many phone calls back in forth between the dealer and the lender I finally agreed to let them fix the vehicle. The lender did not want to finalize until the vehicle was fixed which caused more problems, in which I believe this incident contributed to the reason why Dalton is no longer with them as Used Sales Manager. Its sad because he wasn't the problem in my opinion. It gets worst.... So the service manager drives my car and he notices the "slight jerk" or "pulsation" as he termed it and then proceeds to tell me that this is normal and characteristic of Honda CVT Transmission vehicles! He did point out he felt pulsation in the brakes, so they offered to machine the rotors because I just brought the car yesterday. Turns out the rotors were warped. They sold me a certified pre owned vehicle with warped rotors!I was appreciative, because I didn't notice it, but only thing I was really concerned with was the jerking in first gear. My 200K miled Lancer has a cvt trans and it never jerked. We drove another Honda Accord same year, make, and model off their lot and it did the same thing. I was disappointed but accepted their logic and left. As I drove home the jerking bothered me and I kept thinking this can't be normal. Almost caused an accident because the jerking became violent on acceleration, but Honda thinks this is normal. So I did some research and I saw other people were having the same issue. I found this information on a Accord Owner Forum. One guy posted that he was having the same issue and mentioned there was a service bulletin connected to this issue. Honda issues a service bulletin for this issue but not a recall, meaning they know its an issue but unless you notice it your going to get screwed when your transmission fails after the warranty expires. I called Corporate Honda and filed a complaint, because I wanted it documented in case of injury due to this issue. It jerked and lunged when coming to stop between 10 miles per hour and 0 miles per hour and occasionally accelerating, which is a safety issue! The fact that Honda Corp has a service bulletin for this issue, they are aware of the issue with their transmissions, but refused to do a recall, and since I drove another from Princeton Honda lot with jerking in 1st gear that was deemed "normal". I would be careful about purchasing a 2013 from them, because there are others on there lot that have this issue. I have driven a total of 3 cars all EX-L models and they all jerk, and the service manager will try to persuade you that this is normal behavior and its not, but since the service bulletin was applied to my car, it didn't jerk, well what do you know!The transmission issue was fixed after I brought up the service bulletin, which they initially tried to say didn't apply to my car. But they fixed it and I was happy. The next day my brakes begin to squeal. I took it back to the dealer where they then resurfaced the break pad and used anti-squeal. I drove home and it didn't squeal and I was relieved. The next day it begins to squeal again, but I have missed so much time from work due to issues with this car, I couldn't take it back immediately. Now the breaks where squealing worst then before and continuously. I took the car back yesterday and I couldnt stay and of course there are no loaner vehicles available. They offered me a rental car from Avis that I had to put a hundred hold on my card, and at this time is not possible. I asked the Service manager will they replace the rotors and brakes, because you sold me car with warped rotors for one, and they have already been serviced twice! The whole point of buying a certified pre owned vehicle is so that the customer can have a piece of mind when buying a used car. I have been extremely patient with this dealership trying to give them the opportunities to rectify the issues as they occur. Update:The dealer replaced rotors and brakes but I had to sign a waiver basically stating that the car was sold to me up to spec with Certified Pre Owned Program (which is a lie, because the rotors where warped day one of purchase) and that this a good will replacement and will no longer be responsible for any items not included under warranty. I signed it because I just put all that I had on a down payment for that car so a 600+ dollar brake job was not in my budget.As of last night I had to call road side assistance because my trunk wouldn't stay closed. I went to dinner for Mothers Day how embarrassing that you to put things in the trunk and it won't stay closed. I couldn't drive the car with the trunk unsecured so I paid for transportation for my children and mother to get home so they didn't have to wait out there with me. I called Princeton Honda today and didn't give my name because by now I have service history a mile long with this vehicle. I told them my trunk wouldn't close is this covered under warranty. They told me I would be charged a diagnostic fee and then they would determined if its under warranty. At this point I am just tired. I have only had the car for a little under a month so I still have bumper to bumper coverage. Day one when the transmission issue was noticed I told them I didn't want the car and to take the car back and sell me another one. They outright refused, which in my opinion would have been the right thing to do. I came there to buy a car so if that one had an issue I would gladly brought something else from them. I was asking for my trade or my deposit back , I just wanted to be swapped out, this is still day 1 of purchase. I have written a email to the General Manager which is mirroring this review in level of detail with a read receipt. He has yet to return either a phone call or email. I have filed several complaints with Honda Corporation about this car. Oh and Mc Scafner did offer a trade but it would have been a new deal altogether. They would buy my car back for 17.5 although I signed for 21,858 after all the fees and add ons, taxes, tags etc. I would have had to take 4k plus in negativity equity. Mind you this is a new deal, meaning they get a second commission because its a new sell. Doesn't sound like a good business or honest people. They took full advantage of me and I will not stop until I rid of this car. I don't care if I have to call TV news station, start a blog, tell everyone I see how bad my experience was or show up to this dealership every weekend with my car for service and personally introduce myself to every customer. My co worker almost brought the same car I did, after seeing all the issues I was having the dealer she told them she wasn't coming back and instead went and bought a Toyota. After my brake service my transmission is now acting up again. I have had it and will start consulting with a lemon law attorney. I have recorded every phone call from day 1 on purchase, I have all my service records. I recorded phone conversation of them trying deny the services that where done, then later admitting to having done the service. I am at my wits end with this car and this dealer. I was referred here by a friend that spoke highly of this place, who brought a car here and refers a lot of people to this dealer. Its safe to say he will no longer purchase cars from this dealer or refer anyone here. I do not know why a supposed reputable dealer would treat me this way. Through out the whole process I have been patient and kind. I have not written one bad review until now, and even continued to give them good reviews after services. Its really sad because they know there are multiple vehicles on their lot with transmission issues and they will sell them as certified pre owned without fixing them. I intend on filing a complaint which every agency I can until my voice is heard and my problems are solved. I do not deserve this. I could see if I purchased a 10 years old car with over 100k miles on it but I brought a 2013 Certified Pre Owned Honda Accord EX-L with 30,000 miles.


Amazing

5
Rutvikd27 on 05/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was great experience. It is best dealership I have went to from Customer service to the people. And Uma and raza were great help in picking out my car.


Professional Service

5
AJS15 on 05/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The customer service Rob provided was fantastic. He was able to provide a thorough evaluation of the service needed and offer a competitive price for the repair work. The work was finished in a timely fashion and the job was done right the first time. I no longer live in the area, but Rob's service and professionalism was such a dramatic improvement over my local service center that the extra drive was certainly worth it. Thanks again, Rob!


Miracle Deal

5
papakojo on 05/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Since Miguel Rhodas and I were friends in high school, I saw his car deal photos on Facebook. I needed a car so I decided to go to him and see if i could at least get advice on what I can do to get a car. I honestly didn't think that I was going to get a deal and a car after meeting with him and negotiating with my mother and I Not only was his service very professional but was very helpful and informative on how to finance a car. Miguel currently to me is the best salesman I have ever come across because of how attentive he was when negotiating. I learnt a lot from him of how my credit really affects my future and how I can keep making it better and better. I am very grateful to have visited the Honda of Princeton and would highly recommend it to anyone to Miguel if they need a car or advice of getting a car.


Awesome service, staff and vehicles

5
Alex on 05/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The service received from the entire Honda Team at this location was great. My Sales Representative , Miguel was thorough , efficient , friendly , had great knowledge of vehicles and was open to any and every concern or questions asked. I received a good deal and left feeling confident that I made the right choice .....can't go wrong with a Honda


Love Homda!!!

5
Pat. a on 05/05/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have had great experiences with Hondas, so naturally turned to them when it was time to replace my CRV (252,000 miles.) I turned to certified used Honda sales. Miguel was my sales executive, and he was fantastic - knowledgeable,responsive, and respectful of my needs. Thanks a million, Miguel!


Fantastic experience.

4.2
Kunal Chandra on 05/02/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Me and my wife purchased a 2014 Civic from the dealership. My sales executive Miguel Rodas was knowledgeable and friendly. He patiently walked me through all the options in our price range.We visited couple of dealerships before making the final decision. Princeton Honda offered us the best deal in my budget and Miguel helped us to close this deal. It was a great experience overall.Thanks Raza for completing all the paperwork in time.


Wonderful experience

5
Mark0331 on 05/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The reason I bought a Honda was because my other two Honda have been very successful. After I went to Honda in Princeton and met Daniel Valentin right away I knew I wanted to buy. He was pleasant and explained everything I needed to know about my new car. Thank Daniel.


"Great Experience!!"

5
Stephen C on 04/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchased a 2013 Accord Sport. The whole experience was great. My sales consultant David Weinstein was knowledgeable and did not pressure me at all. I explained what I was interested in and my price range. Mr. Weinstein helped me select the best car in my price range. One of the rims was scratched and Mr. Weinstein called me to be sure I returned to the dealership to have it fixed or replaced. I recently had it corrected and it went smoothly. Mr. Weinstein has reached out to me on several occasions to be sure everything is going well. Christopher Wells handled the final paperwork and he also was knowledgeable and did not pressure me.I cannot say enough good things about my experience!


AWESOME EXPERIENCE

5
DONNALYN CRUZ on 04/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband is looking for Honda Accord Sport 2016 which I can say his dream car because he is not so happy and satisfied with his 2011 Toyota Camry. My husband is keep on looking for a dealer which can offer him a nice deal and would give positive outcome. We tried our luck going to Honda Princeton and was assigned to Sales Consultant Michael Panos and Finance Manager Raza Rind.Doing business with them was such a great pleasure because we felt that we are taken good care of and felt their sincerity and concern in doing business with their customers. As of today we trade in our Toyota Camry 2011 and got our new Honda Accord Sport 2016. We drive home with full of happiness in our hearts. Thank you for your patience for helping us out. Thank you Raza Rind for making it possible.


Unprofessional and Very Rude

1
VK on 04/26/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

We went to buy 2012 Honda Accord EX, which price on the Internet showing $13,699 but when we went there the price was totally different($15,999). plus this guy is very rude and unprofessional. when we were leaving, this guy told us that you guys cannot afford this car. when we were discussing the car this guy won't let us speak. he was keep pretending that he is right. NOT AT ALL RECOMMENDED..


Great happy experience!

5
Shaikh Family on 04/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was looking to purchase a 2016 Honda Pilot - EX-L Sensing. I wanted only this PARTICULAR TRIM and that too in BLACK PEARL color. I tried to deal with other dealers but all I got was run around and just talk. When I came to Honda of Princeton dealer and met Uma Ramamoorthy she assured me if the particular is available locally and if she can procure it she will do it. If not she will be honest and upfront and let me know she/dealearship cannot procure it for me. She kept to her word and next day she gave me the confirmation she can get and I guess rest is history....If I could give UMA the rating of 10 below I would happily do so. Sadly the highest I can choose below is 5


great experience

4.8
moiaussi1 on 04/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Great experience with Migelhe has been very helpful and patient throughout the sale and made sure i got added value even after the sale Greatly appreciated. Thank you Migel


NOT willing to be fair or go that extra mile

1.4
mukhtar on 04/09/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 1.0 Overall Experience: 2.0

So I have had 2 civics for about the past 5 years. Both have been leases (2012 and currently a 2014) and both times when I was negotiating a lease here at Princeton, Hamilton Honda went the extra mile and beat them out and gave me a better deal. I'm writing this review because of the fact that I have been coming here for my oil changes/service since moving back here and because this dealership is literally less than 10 minutes from where I live as opposed to the 55 minutes Hamilton is. A few months ago was killing time in the showroom and met Uma. This past week marks the second time I went in and tried to get a deal done in the past 4 or so months. But why am I writing this review now you say? Well I'm glad you asked! It is because Uma and whoever the finance manager she was talking to this time around were just unwilling to be reasonable and come up with a fair deal. I showed a fully detailed email bid by Hamilton Honda for the pilot EX-L nav and they were shocked and came back with a deal that was about $250 more than Hamilton's. But wait it gets worse. To make things even more just rude they appraised my car at $9,500 (2014 Honda Civic LX) Now I wasn't born yesterday I know dealers offer way less than what the private market is but the FACT is she herself a few months back appraised it at $11,500 just like the audi dealer next door did. And to even further prove that this dealership is just horrible, I went online to various websites like cars.com carsguru and on carfax.com and similar almost identical cars were selling and on the market for as low as $12,995 and as high as $18,995So all in all this was the last time I will ever even bother trying to get any deal done here.Not only did they offer me a BS lease that was around $250 more then their competitor which I even had provided proof of. But they tried to short hand me on my current car by the thousands. It's obvious to me that they don't value or respect veterans or repeat loyal HONDA customers (maybe its because I went with Hamilton the first 2 times) I think I'll just bring my car here for the services which isn't too bad.To those that wrote good reviews to this dealer: I hope you all did your homework and compared to other local dealers before deciding to sign that dotted line here. If y'all got a good deal congrats.Maybe you guys got lucky or just dealt with other people


One can surely visit for a good deal for certified cars!!

4.6
mahesh2429 on 04/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

It was a good deal indeed! Will suggest improvement over post sale communications, after almost three weeks of purchase I'm yet to get details on number plate for vehicle!


it was a very pleasant experience

5
FIDGEY on 04/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

everything was handled professionally and was very pleasant. the car was for my daughter, and Miguel was very helpful. Dalton was terrific too ! We test drove the car and was sold right away.The process was quick and easy.


It was plesant experiance.

4.8
Golf on 04/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Uma made the experience not only pleasurable but memorabilia. I highly recommend her.She truly is the BEST.I highly recommend talking to Uma if you are looking to purchase a vehicle.


Positive attitude, and knowledgeable sales people

5
hondahappy on 04/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Uma and Dan were very patient, attentive, and worked hard to insure I was completely satisfied with my purchase. It was more of a pleasant experience as opposed to stressful..


2015 Civic purchase- dealer review

5
ATR on 04/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We've been dealing with HOP since 1988. We have purchased many new cars there and always have had the service for these vehicles done there. The reason why we are repeat customers is we always get treated professionally, courteously and respectfully. If we ever had an issue, it was *always* resolved in a manner that made us happy. We recently purchased a new Civic and had the pleasure of dealing with Uma and Dan. Our buying experience was top notch not to mention the great price. We'll be back in another 200K miles for our next car.


A very positive experience

5
Brescia on 03/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dan Velentin let me lead the sales process by being comfortably responsive to my questions, while also pointing out the strengths of of his product without criticizing other products. Very transparent.


Excellent Service

5
JDesteoglu on 03/25/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I purchased a 2016 Honda Pilot EX-L this week and were very pleased with our experience at Honda of Princeton. We had looked into several different SUVs and knew what we liked, so when our 2003 Ford Focus died last weekend I went with my dad to check out the Pilot. I was prepared to sign and drive on Tuesday when we arrived but didn't actually believe that I would!Rich was a joy to work with, answering all of our questions and reviewing everything the Pilot has to offer. I appreciate that our negotiationing was quick and painless, and was very thankful to be addressed and spoken to as an individual, rather than ignored or talked down to due to being a woman like other dealers have done in the past. Raza was also very good explaining all additional insurance add-ons without making me feel pressured into buying.My husband is already talking about going back when he's ready for a new car, and we will definitely recommend this dealership in the future!


Great dealership, stands behind products

5
Alexandra V Lipari on 03/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased a 2016 Honda Civic EX-L from Honda of Princeton last Friday (3/18/16) but soon realized that the rear left tire's camber was noticeably off. I took the car back to the dealer and it stayed in the shop for a few days while they contacted Honda Engineering and made sure they fixed the car properly. There is no rear adjustable camber on the Civic so they made sure they were thorough. Strangely, the fix was to switch the upper arms and it miraculously went into spec and that fix was the foreman, Mark's idea lolA few days later (on 3/24/16), I finally spoke to the GM, Peter and not only was he wonderful but he put me in a BRAND NEW CAR.I have to say that I am impressed.Not only did the dealership put the brand new vehicle right on an adjustment rack to make sure nothing was wrong with the alignment/camber, they thoroughly checked the vehicle, performed all of the updates, installed LuxCare and gave me free mudflaps lol.The foreman, Mark, and Service Advisor, Dave, came out to me PERSONALLY and told me that they were seeing to it that the car was taken care of properly and thanked me for understanding and for my patience. The sales manager John and salesman Mike were equally great.Plus! Other members of the service team even thanked me as well. Expressing that they knew the story and that Honda is extremely concerned that there was an issue with a brand new Civic and that they were looking into it. The department also said they would start reading the internet more often to stay ahead of the game and asked me for links to forums hahaI am honestly impressed with the service there, and how the dealer stood behind their product and did the right thing.It was not the dealer's fault but the factory that my vehicle had the rear camber out but they took responsibility.Bottom line: I would absolutely shop there again, their service is excellent and it's a stand-up dealership.- Alexandra Lipari


New Car Leasing Experience

5
annadora53 on 03/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The very difficult task of finding a new car that fit our budget and style we were looking for was made easy by the General Manager John, Brian Watkinson Sales Consultant & Raza Rind, Business Manager. HONDA of Princeton delivers outstanding customer service


Best experience.

4.8
Chase Bernier on 03/24/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Michael gave me great ideas while looking for my new car. He is very helpful and always find the right fit for you. I found the right fit for what I was looking for all because of Michael. He has also helped my mom and grandmother find great cars that they still love today. I recommend the Honda of Princeton for anyone looking for a perfect fit to what they like.


excellent in all respects

5
Philip McPherson on 03/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The highly experienced and successful sales representative was as always excellent in his ability to understand and respond to our needs and financial concerns, pleasant and courteous at all times, and professional in all his communications and actions. We are long time/multi car customers who return to Honda of Princeton because of our confidence in him and our extremely satisfying experience with Honda vehicles. He also helped us deal with all aspects of our transaction expeditiously and thoroughly.


Buying a car can be fun for the whole family

4.8
rabozo on 03/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

It was a great experience all around and I got exactly what I was looking for. Miguel was terrific to me and my 3 kids who had a great experience enduring the process of buying a car. I found exactly what I was looking for in car, price, warranty/maintenance coverage and trade-in.


Wonderful experince

5
Puja1979 on 03/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had an amazing experience and Miguel was very helpful. He made sure that I was well informed about everything I needed to know about the car. I would suggest Honda of Princeton to anyone who is planning to buy a Honda.


Excellent dealer

5
Bob W on 03/10/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Gary Kafitin excellent Sales Consultant. Leased 4 cars with Gary in the last eight years. Always a pleasure dealing with him. Service dept. Also excellent. Clean, fast and comfortable waiting area.


not recommended

1
hh2016 on 03/09/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

this dealer is not charging much fees, but they make sure to let you sign as much of service contract as they can do, so so if buying car worth $15k , they want you to pay $20k instead or more with all these contracts , i found out later that most of the profit coming from this part of selling , so be aware of that before signing anything , i canceled some of these second day but it has 3 weeks now never recieved refund back. try to call and email, and good luck with that. the sales person refused to discount a penny and the whole thing happen with accounting.general manger and owner dom't care once money reached their safe door, even after i met in person in the dealershipi wouldn't recommend it to anybody.


DO NOT HESITATE! GO TO JULIE DAVIS!

5
promocheng on 03/08/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If you want to purchase a Honda vehicle, do not hesitate! Go to Julie Davis. I guarantee you that you will get the best experience possible. I hate pushy sales and sales that want to play games. There was no such problem with Julie. She respected the space that I demanded. She quickly reserved the car we wanted. The next day, paperwork was ready before we showed up!On 3/3/2016, we purchased a 2016 Civic Touring for my niece. It's a beautiful car. We compared it with many competitors, even other classes such as a RAV4. We decided on the great value that the Civic provides. It has the power we want with everything fully loaded. Out of all the Honda dealerships near our area, we decided on Princeton Honda and Julie because of her friendliness. When we first visited her dealership, it was freezing cold outside. She spent every moment with us on the lot to compare the features of different models and trims. We left that day with no promises to her. A month went by while we visited other makes. During this time, Julie respected my "one call" policy. She made only one follow up call and gave me my space rest of the time. Because of how she presented herself and her dealership and how she respected my wishes, when we decided on the Civic, we took the deal that was made available online to her.Negotiation was NO HASSLE. They instantly matched the price. Despite my "take it or leave it" approach, Julie remained grateful of my business. She was very prepared, but of course, we had a ton of questions. She answered all of them patiently and thoroughly. She took a great deal of time educating my niece on all the new and exciting features and functionality of this newly designed car. Knowing how to use the safety feature is just as important as having them, and Julie made sure we understand fully what we purchased and how to activate them.After chitchatting on the side for a short while, I realized that Julie is genuine and professional. I don't want to go to detail about her personal background, but I want to say that there is only one reason why she treated us with respect and patience. It is not so she can hold on to her job. A respectful, polite and patient person is who she is. She is the total opposite of the age old portrayal of car sales person. An average car buyer will probably purchase a vehicle every 3-7 years. So why would you not want to make sure that you have the most pleasant experience when it is your time to purchase a car? I wish Julie will sell more than just Honda, but if my next car is Honda again, there is no doubt in my mind that I will go to her. It's that easy of a decision. Thank you Julie and thank you Princeton Honda.


T.B.E. The Best Ever!

5
edward on 03/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

To Whom it may concern, My name is Edward Pittman and i recently purchase a vehiclefrom Princeton Honda. My experience that i encounter was not what i was use to walking into a dealer ship. the people at Princeton Honda treated me with open arms an asure methat they will do everything with in there power to see me drive away in a new car, THAT'S NOT WHATI EXPECTED!!Thanks to Miguel Rodas , he's an excellent polite honest good sense of humor sale men.I enjoyed conducting business with Miguel ,I will continue to take my business to Princeton Hondaalso recommend friends and family... Thank You


Efficient sales service, air pricing

5
BTLH on 03/05/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I purchased a new Accord. I initiated contact through the internet and requested information to save time I do not have, The response was direct and efficient. I was able to set identify the car I wanted, set up a test drive, get a price quote and negotiate sales price via email. The price was extremely fair given research at Edmunds and True car web sites. NO HASSEL!!!! I provided all required insurance info on a Tuesday afternoon, was emailed copies of papers and picked up the car on Friday same week. I dealt with Rich Santos, great guy, very helpful. Total time in dealership was maybe 90 minutes. Most of the time in dealership was spent going over operation of car after purchase, you know the enjoyable part. Best car buying experience I have had. Apparently, these guys want to sell you a car. They must be volume driven so good place to go if you are looking for no hassle purchase.


Just bought

5
Charlie1 on 03/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Lease was up on our 2013 Pilot. Leased the new Pilot...of course always a lengthy process, but overall smooth. Would visit again. Nice Job Princeton Honda.


Excellent Experience. Amazing staff.

5
Cris0416 on 02/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The rate I'll give for Honda of Princeton and Employees Miguel Rodas & Cedric Maguirre would have to be 5 stars for excellent work. Not only making us feel welcome but also explaining us step by step into getting a car. Would definitely recommend to everyone I know.


Great as always.

5
DY on 02/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Due for an oil change for my Acura. Called for an appointment and I was told to drop by at my convenience, which I did. 45 minutes later (to the minute!), Daniel had me back in my car, and with a discount that he found. I'll be back yet again! Shout out to Marlise Maisto as well!


Excellent care with extreme professionalism!

5
Teacher on 02/25/2016

Quality Of Work: 5.0 Pricing: 5.0 Overall Experience: 5.0

Today we continued our ten year relationship with Brian Watkinson as we leased our fourth car with his excellent sales help. We travelled more than fifty miles because of his good service through the years.


Professional and easy to deal with.

4
14sunset on 02/25/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

i had a great experience working with Gary Kafitin. he was attentive and a real pro. Did not try to push me in any way. I got a good deal for a good car.


Just bought 2 cars from Gary

4.8
Lisa67 on 02/25/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had the pleasure of working very closely with Gary and his crew. Gary was extremely kind and understanding of my current car situation and took immediate action to offer me the best options. He was always prompt with follow up as well. Everyone involved in my purchase were very helpful in providing me with great service, finance options and warranty information on both vehicles. Both Chris's from service were very quick to take care of the couple issues I had with the car. Thank you, I am enjoying my new car tremendously and my son is enjoying his 2012 pre-owned car as well.


Pleasant Staff and Reasonable Price

4.8
HondaPennNJ on 02/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Brought the new CRV in for the first oil-change. Everyone was nice and informative. I wish I didn't have to wait quite so long, but the service lounge was comfortable, so all-in-all it was a good experience.


Service

5
JRodriguez on 02/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came in for a recall and daniel bredenbeck assisted me, everything went very good, he promised me under an hour and it was done within 40 minutes! He was very helpful and explained everything with detail, overall for a first visit to honda of princeton i was very pleased with the service, highly recommend it.


Satisfied customer

5
HondaCustomer on 02/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchased a car from Honda of Princeton, have had my car serviced there and had minor repairs done as well for damage to my car. I'm very satisfied with both their sales and service department. Regarding service and repairs, this part of the dealership has impressed me so far - they're honest, quick, friendly and haven't screwed me with high cost items (a constant worry whenever a car enters a service center). Also they have great cookies. Cheers!


Great First Experience!

4.8
Wendy Arterburn on 02/23/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

First time Honda owner, first service appointment: EXCELLENT! Friendly staff from the minute I wheeled my car into the garage. Time was taken to explain everything before the work began and Daniel Bredenbeck (Service Advisor) provided a thorough walk-through of the work performed and service documentation leaving me with no unanswered questions. The service area was complete with every complimentary item imaginable but the service was completed so quickly that I barely had a chance to take advantage - That is a GOOD thing! I left Honda of Princeton with the genuine belief that the staff truly knows not only how to take care of a car but a customer as well.


Great experience

4.2
Princess04 on 02/21/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

Julie was very friendly and helpful with the purchase of my Honda CR-V. I had a very great experience and would strongly recommend Julie's services to everyone.


Great help

5
Kjlopez06 on 02/19/2016

Overall Experience: 5.0

Miguel helped me with my purchase and I have to say I appreciate everything he did. He's friendly and very helpful I highly recommend him.


Great deal with Miguel!

5
appu093 on 02/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am very happy to get a car with good features for the best price. The process is very smooth, Its nice working with Princeton Honda.


Awesome car dealership and experience with Micheal Diaz

5
Amber Marie on 02/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came to Honda a few times looking for a car clueless of anything about what car I wanted and what was the best car for me. I dealt with a few car sales men here at Honda of Princeton. And they were all helpful. But who was most helpful with fulfilling all my questions and needs and also being very patient with me was Michaell Diaz. He took great care of me while I was here sold me the best car in my price range. Told me all information and features of my car and also took the time to show me personally how to use them. I would 100% reccomand this dealership but mostly Michael Diaz to help and direct you to the car you'd like to buy !!! ??????


Great experience working with Julie!

5
zhanna74 on 02/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Julie was very friendly, helpful and provided exterior service. I had a great experience and strongly recommend Julie to work with. Thank you very much Julie! You are the best!


Breaking Promises

1.6
bigpaulpk on 02/13/2016

Customer Service: 2.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 1.0

I visited Honda of Princeton last Saturday and found a car that my wife and I loved, a 2013 White Honda CRV. We were excited about buying the car from Honda of Princeton since that's where my wife purchased her last Honda that she still drives. We test drove the car, we talked about the price and thought we had a great deal. My wife and I wanted to see another CRV, in Blue and then make our decision. Mike promised "I will keep the car for you today, if you want I can even hold it until Monday" I assured Mike that I will either call him or come back before the end of day. We visited the "other" Honda dealership and as much as we liked the car and actually got a better price on it, we weren't happy with how pushy and rude the sales staff was. I called and e-mailed Mike Diaz immediately, Mike promptly called me back and I told him we will be at the dealership by 5pm to pick up the white CRV (this call was at 3:04pm) Mike responded " Great! I will be here" We were excited and started to plan our first trip in the CRV up to Lake Placid in NY. We arrived at the dealership at 4:45pm but we could not find Mike .. The Manager ( you? ) told us Mike is with a customer at the new car building and he thinks he's signing docs for the CRV that we were promised less than 2 hours before. After 10 minutes, Mike finally came back with excuses that another sales person took the car to a customer that wanted to see if a stroller fitted and then out of nowhere they decided to buy that car. ( How is a 2013 Honda CRV different from 2016) It felt like someone just swept the rug from under our feet .. or stole our beloved car out of our driveway. Lots of excuses later we were offered a black CRV with Leather for a "great deal to make things right". We were offered a car that we didn't want for $3,000 more to "make things right" (That car is currently listed on your website for $21,398) which is lower what the manager's deal was for us. Mike told us he will stay in touch with us and look for other white CRVs with under 40k miles... I haven't heard from Mike yet .. And actually I am the one that called him to follow up and received "ohhh we looked and there's nothing or they're too expensive for us to buy"I service my car at Princeton and have always had a good experience there but I am actually not looking forward to visiting a place that does business this way. Very disappointing, and if the other person that purchased the car bought it for a few hundred dollars more than what we agreed on and Mike recevied better commission and he and the dealership feel good about doing that type of business, then be it but I expected more based on my past experiences with you and other Honda dealerships.


Not you father's car buying experience

4.8
S&H on 02/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We have leased about 10 Hondas from this dealer over the past 16 years. We have had the pleasure, each time, of working with Brian Watkinson, an outstanding sales professional. Brian has a full understanding of the cars he sells and is completely straight-forward. There is never any pressure. This most recent lease was an unbelievable experience. Brian called in mid-week to let us know that we could exit the lease 3 months early with no penalty. Since we were planning to lease a new Honda, we decided to see whet was new. We agreed to meet Saturday morning for a quick review of our options. The result was that by 11am (2 Hours) we drove away with a new leased Accord. All details were handled in that time, including: choice of model, equipment, change of insurance, car prep, paperwork, inspection/return of the car we drove in with...handshakes. This is the model for how to get a car! Rest of the world, pay attention.


Great dealership!

4.8
a1aur3nx0 on 02/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was very pleased with the experience I had with Honda of Princeton! Mike was very knowledgeable and professional. This was the first time I purchased a vehicle through a dealership and he had made my entire experience wonderful!! Thank you very much Mike, Dalton, and Alex (Finance department)!I'm very happy with my purchase :)


Overall truly great, quick service.

4.4
sampriest on 02/11/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

This is a pretty nice dealership as far as car dealers go. I have not had a bad experience yet. I bought my car, Crv Exl Nav 2012 from them about 8 months ago. I have had all of my service done there and it's always pleasant. I just went there for an oil change and for some reason it was free!!! + tire rotation.Daniel Bredenbeck was the person to whom I gave my keys. He was, as he was the last time, great and helpful. I will keep taking my baby back to her home to get serviced until the wheels fall off. Hopefully they'd be able to help me with that as well.


Great Service by Daniel Bredenbeck

4.2
Joe on 02/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 2.0 Overall Experience: 4.0

Daniel was a true professional and went way out of his way to help me out when I had problems with my 2007 Accord. If you get him when you check in you're in good shape.Dealership is well set up and easy to get to but like all dealers the prices are high. The service on my car was very well done however so even if I paid more at least I got high quality.


Great Service!

4.8
Rockit103 on 02/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was very pleased with the efficiency and the courtesy with which they serviced my car. Thank you so much for all your hard work! --Catherine Rockwell


First Service

4.6
Anonymous on 02/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

We just had our first service done here. Great experience with service. Staff was friendly and we were taken care of in a timely manner.


Thoughtful, courteous, concerned and professional!

5
ANARYA on 02/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This dealership is truly a people's place. Everyone is very friendly and courteous and they know their job. Our service representative Daniel Bredenbeck walked the extra mile to ensure our work was done properly, without hassles, and in a timely manner. Daniel was very personable, caring, focused, enthusiastic, and communicative about whatever the issues concerning our car. We are very thankful and grateful to Daniel for his attention to the issues at hand and being an outstanding professional!


My First Car!!!!!

5
Styles on 02/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am absolutely in love w my new car! I had such a great experience with Princetin Honda. Miguel Rodas and Chris Wells were both so awesome and patient with my decision making. I didn't feel pressured and they informed me of all the key factors in purchasing my vehicle. I got some nice keychains and an automatic starter. What more could a girl ask for? Thanks again Miguel!


Ed Chrebet is wonderful

5
Hondacustomer on 02/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would highly recommend Ed Chrebet and Honda of Princeton for service. Mr. Chrebet is very helpful and professional with great enthusiasm, knowledge, and expertise.


Best dealership experience I ever had!

5
Cookiesdeleon on 02/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently got into a car crash so I was in the market for a new car since my old one was totaled. Dealing with the insurance company was the absolute worse. It seemed crazy that I was spending all this money on car insurance and the agents did not want to work with me. Feeling defeated I was not looking forward to dealing with a new customer service staff. The people at Honda of Princeton gave me a completely different experience. They listened to what I wanted in a car, helped me find the perfect one, and had all the paper work done in 1 day! Miguel Rodas was very insightful, understanding and fast with the paperwork. They helped me get into a monthly payment plan that was in my budget (which included a great deal for a warranty). The staff was friendly and accommodated to my needs. If you're looking for a dealership that will work with you and not screw you over with hidden fees this is the place. Definitely recommending this place to all of my friends and family!


Enthusiastic and Friendly

5
Jonathan4283 on 02/08/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Miguel helped me for the three times I had to come in to successfully get a well priced, used Honda Civic and did so with great enthusiasm, kindness and understanding. It took quite a while to get done but it was a positive experience for me getting my first personal car. When it was necessary for me to have to go home and get a ride back to the dealership so I could pick up my new used car Miguel personally came and picked me up so I could get everything done in one day.


Gary Kafitin was super helpful; altogether a good experienc.

5
Barbara on 02/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had contacts with and offers from other dealerships but wanted to check with our local Honda dealer. Sales consultant Gary Kafitin went out of his way to find the exact car we had selected and give us details of the pricing. He helped us through the whole process, from discussion through test drives through insurance calls and paperwork, spending extra time with us even on his day off. We were mightily impressed and are pleased with our purchase.


Michael Diaz-Wonderful sales representative! Awesome exp.

5
Evans1207 on 02/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I purchased a certified pre-owned Honda Accord Touring at Honda of Princeton. Michael Diaz was our sales consultant and we had a simple, quick, and overall wonderful experience. We were in and out quickly and Michael's sense of expertise made us feel very confident and secure with our purchase. Dalton was also very helpful in making sure we left feeling satisfied. Chris Wells made financing seamless (the new ipad technology helped speed up the entire process!) We would highly recommend purchasing a car at this dealership. You will not be disappointed! Thank you Michael, Dalton, and Chris!


Julie Davis

4.8
Allen: HR-V on 02/05/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Julie was tremendously helpful with the purchase of a Honda HR-V. I knew the model and trim I wanted going in, and she helped find and exact match and complete the purchase in the bare minimum of time. It was a stark contrast to another dealer I had visited earlier in the day who seemed determined to sell me what he wanted to, not what I was looking to buy. A great experience overall.


Leasing Experience Made Easy.

5
EdT on 02/05/2016

Overall Experience: 5.0

Following a pleasant reception to the dealership, I was introduced to Julie Lee Davis who made the leasing of an ODYSSEY for my daughter very easy. Along with Raza Rind the Business Manager, this team handled all the documentation and made the entire Leasing process very smooth. My compliments to this team and the dealership.


Very Professional - CRV Purchase

5
Gregg P. on 02/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Uma, Joe and Chris were great to deal with. They made the buying experience wonderful. They are true professionals. The customer service was excellent and they explained all the features of the car. This is my third purchase at Honda of Princeton and will be buying my fourth car there. Overall, Uma my sales person was top notch, Joe the manager was outstanding and Chris from finance was very knowledgeable of the finance details.


Seamless

4
Tonto on 02/04/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

Approached "express"door with low expectation. Delightfully surprised with the upbeat, efficient greeting. One fella was in my Pilot before I reached the check-in desk. The desk clerk, Andrew, was especially ingratiating, acknowledging my concerns with a polite, upbeat assurance that everything was going to be allright. Car service to home and back--about 4 hrs in between--was the cherry on top.


Excellent Customer Service

5
Jimbeau on 02/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Let me first state that I love my car, and would most assuredly purchase one from Princeton Honda again. However, and without going into too much detail, I had a few, very minor "issues" with a recently-purchased pre-owned vehicle. These problems were dealt with efficiently and politely, but the repeated trips to the service department were becoming a hassle. On my most recent trip to the Service Department, I had the pleasure (and the incredibly good luck) to work with Dan. I was probably not the most happy customer, but Dan listened politely and patiently while I expressed my frustration and disappointment. In a matter of minutes, Dan had a plan, and everything was taken care of quickly, expertly, and reasonably. This dealership has a deservedly excellent reputation, and it's due to dedicated and caring employees like Dan.


Tire and Rim Replacement

5
Dmartinez51 on 02/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've been a customer of Honda of Princeton since I bought my first Civic Si there in 2002. I've since bought 2 more cars from them including my current '15 Si. My Hondas have only been serviced at this dealership. The level of attention is second to none. Recently I blew out my front driver side tire on a pot hole on route 1. I immediately called the Honda of Princeton service department. They quickly found the tire I needed and told me to come in. A problem arose when it turned out I needed a rim as well that was not in stock. The service department freed up a loaner in the last second so that I was not inconvienanced. I really appreciate that level of service. Even my former German car dealership wouldn't do that for me. Honda of Princeton has never let me down, be it in purchasing or servicing a car. I highly recommend them.


Oil change

4
guy on 02/03/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

I got an oil change and Daniel Bredenbeck took good care of my vehicle service. His communication was honest and politely. A well educated young man he made sure that my vehicle was serviced to the perfectionious. Mr. Bredenbeck made sure that I was satisfied with my service before exiting out. A few days went by I received a call from Mr. Bredenbeck to verified if my vehicle is ok and if I needed anything don't hesitate to call Honda of Princeton. Keep up the good work.


Great service experience today.

4.8
DSimsRide12 on 02/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had a super service experience today. My service advisor Everett Andrews was courteous, knowledgeable and professional. He took the time to explain everything that was done to my car in detail. My checkout experience with the cashier was great too. Very friendly and professional, she had an infectious smile too.


Quick service while I waited

5
lwizinski on 02/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had something making a terrible scraping noise, so I stopped in at Honda on my lunch break. Alice, the service technician, found it was the splash shield that had broken. She had it fixed within 45 minutes. She also showed me the car while it was up on the mount so I could see exactly what the issue had been. Thanks, Alice, for the quick turnaround!


Great experience today with routine maintenance and recalls

5
Weave on 02/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went in for oil change, and they were able to do two recalls at the same time in under an hour and they told me it would be 1 hour 15 minutes! Everett was very courteous and accommodating.


I highly recommend Uma!

4.8
Laura on 01/31/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Uma was great to work with and I recommend her and Princeton Honda. She was very helpful and enthusiastic throughout the whole process. I also loved how friendly and approachable she was.Uma helped me set up the Bluetooth in the car. She also later kept me updated about the status of my plates and registration and showed me where to pick them up, as well as showing me around the service area.


Amazing Used Car Buying Experience at Honda of Princeton

5
emily233 on 01/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From my first inquiry until I signed and got the keys to my pre-owned '07 Honda Accord EX-L, Mike Diaz was always available (night or day) to quickly and thoroughly answer all of my questions. I think he even put in time on his day off to work around my schedule. The car was in great condition except for a few imperfections (namely, a cracked bumper from the prior owner), all of which Honda of Princeton agreed to fix at no additional cost. The car came back in flawless shape: no local auto body could have done it better. It was evident from my visit that this dealership employs a no-pressure sales approach and is committed to making customers happy. And I'm so happy!!!!! The guys at Honda of Princeton are friendly, knowledgeable, patient and have a great sense of humor. Thank you so much especially to Mike and Dalton for an enjoyable car buying experience! I'm happy to recommend this dealership to my friends and sisters the next time they need a new ride!!


I am fully satisfied with the service.

5
MegaSuresh Adapa on 01/31/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I would recommend the dealer for all services and even for new car shopping.I have been with this dealer sicne 2012.


Outstanding work

5
Guy75 on 01/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Got my services done with Daniel b great advisor to talk with and deal with. Not only did he make me feel welcomed he made the whole experience worth while. Keep up the great work all around


Very happy about getting my new-to-me Honda at Princeton

5
DChondafan on 01/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am very happy about getting my Certified Pre-Owned Honda Accord EX-L at Honda of Princeton. They had a really nice selection of vehicles. The sales consultant, Mike DIaz, really knows the cars and features inside and out. He was helpful in answering all my questions about the car and making sure I was happy with my choice. Chris Wells in Finance is a great guy...we bought a car from him a few years ago, when he was out on the sales floor. I would recommend dealing with these guys and will bring my business back to them next time.


Great Service from Honda of Princeton!

5
Vera W. on 01/30/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently leased a Honda Civic from Princeton Honda. Uma Ramamoorthy was my sales representative and she was terrific! She's good at her job.


Hondamazing

5
Tr71169 on 01/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was my first time getting service and as I drive through the parking lot bewildered, I was greeting by manager Joe Bruno, who not only showed me where to go but personally opened the garage door to the service area and within 10 seconds I was on the express track to getting my new battery. Daniel Bredenbeck took the keys and handled the car from there. Wow so polite and quick. Dan Cohen and Joe Bruno then engaged me numerous humorous anecdotes while I sipped on the free coffee that tasted like it was brewed of the gods. My only disappointment is knowing that my car is a Honda and won't break down enough for me to return often.


Awesome experience !!!

5
MyHonda76 on 01/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We recently bought odyssey from Princeton Honda and had a wonderful experience. Uma was extremely helpful , understanding and patient with us, satisfying all our requests. Her friendly and helpful nature put us at ease and helped us make the right buying decision. Thank you Uma!!!


Good service, friendly.

5
HondaCRV on 01/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The oil change was free, and it was done in an hour. They gave me a coupon for a free car wash next door. The service staff was very friendly.


Princeton Honda - Excellent Sales and Service

5
Sandeep Aich on 01/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Worked with Uma Ramamoorthy and Robert Horsey and bought a new Honda Odyssey. Raza Rind helped me with the financing.No pressure sales and got an excellent price.Then worked with Corey Dahl for all accessory installs as well as service for my other older Honda. Very polite, prompt and competent service.Very impressed. Will definitely be there for all my car needs


Best Service Department

5
Pa Honda girl on 01/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been a customer of Honda of Princeton for about 15 years now and I can't say enough good things about this dealership. In particular, my Service Advisor, Chris Luberto, goes above and beyond to accommodate me. Always prompt and courteous, he is the ultimate professional. I wouldn't trust my car with anyone or any other dealership!


pleasant and happy with the results

5
porcellijames on 01/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my third vehicle purchased at Honda of Princeton working with Gary Kafitin. Gary is very knowledgeable, cordial and helpful. He always works with me on the price. I am also very happy with the service department.


Fixed side mirror cover

5
mary123 on 01/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I knocked the cover off the driver's side mirror and thought I'd have to replace it. Honda had me stop by to see what needed to be done. Heather, the check in person, was very helpful and brought out Alice, a mechanic, to take a look at the mirror. Alice suspected that it might be a simple fix and she was correct. She popped the cover back on properly. There was no charge, and barely any wait. My experiences with this dealer have always been positive (we've bought four cars from them) and I couldn't be happier


Positive experience after a long month of car shopping!

5
Happy Customer!! on 01/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Rich Santos was personable, knowledgeable, and forthcoming with details about the car I was interested in. A positive experience enhanced by how awesome he was!


Excellent Service

5
focusal on 01/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mr. Andrews was extremely knowledgeable and helpful during my service call. He explained exactly what the service will be and the cost and included a discount when I mentioned about being a repeat customer. I am confident that my car is in good hands when I bring it in for service.


Migul was awesome.

5
Sri on 01/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Migul is great sales guy. Customer focused and fun to interact with. He was excellant on the phone and in personThanks MigulSriram Jonnalagadda


Excellent service experiences

5
Jersey customer on 01/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Have been a customer of this dealership for more than six years, working with Ed Chrebet for the last several of those. Have always found them to be thorough and reliable in their investigation of any problems, and I have complete confidence in the work that is done. Ed has been particularly helpful in the last couple of months in fitting my car in quickly to handle some unusual problems that cropped up. He's very friendly and knowledgeable, and I recommend both Ed, and Honda of Princeton, very highly.


Oil change

5
Bobby042 on 01/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Both service rept's always go out of there way. On both of my honda's. Making sure every service is up to date. Making sure that my car's are safe.


Good Service Experience At Honda Of Princeton

5
Skillman Mom on 01/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have been getting our 3 Hondas serviced here for over 12 years. Today, I got 4 new tires and had an oil change on one of our cars. Everything went smoothly and in a timely manner, as usual. I always ask for Chris Luberto to be our service rep because he is great: efficient, smart, friendly, and professional. Thanks also to Chris Meyer for always keeping things running smoothly.


experience at Honda Princeton

5
oki on 01/27/2016

Overall Experience: 5.0

I stopped by Honda Princeton while I was waiting for the estimation of fixing my VW car. I talked with Miguel and he showed the car which were good for me. Then I met the car I bought. It was the timing to change the car at the time. If sales person was not Miguel, there was a possibility not to buy in Honda. What I want to say is I enjoyed dealing with him.I hope I can get new car at Honda Princeton someday.


A very satisfied experience of buying a pre-owned car

5
Kevin on 01/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was looking for a pre-ownd car for two weeks. In fact, I was worried about buying a used car, because I'm not familiar with this country, I just came here 4 months ago, and It's my first time to buy a used car. I went to a big dealer far away from my home and tried two used car with no much mileage. But their engine sound give me feeling they like more than 20 years old. Then I went to Honda of Princeton, very near to my house. Fortunately, I met Miguel, a very kind guy. He heard my thoughts, then, introduced a 2008 civic hybrid to me. The car is very clean, the mileage is more than 130 thousand miles, but the condition is good, engine is quiet. I have to admit I liked this one when I tried it at once. Instantly, I decided to select this one, no more trying of others. Miguel did his best to get a discount for me. Eventually the price was satisfying. Thank Miguel.


Lovely experience

5
4thGenAccord on 01/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came in a couple days ago for an oil change for my 07 Accord after work. I drove in and was greeted promptly. I told her i needed an oil change and also wanted my tired rotated since the weather has been soo bad lately. I was told there was a little wait which was ok because i had work to do anyway. When it got done it was actually sooner than i had quoted. I will be stopping by for more service since it is on the way home from work. It was a very simple sign in/payment process. It was better than most places i have gone to for service in the past.


Top notch dealership!

4.8
JDaniels46 on 01/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I bought my 2014 Honda pilot new about a year and a half ago and like to service it at the dealership. I went in a few weeks ago for a standard oil change and a regular check up. My service advisor (dan b) took me in and got my service done quickly and went over what needed to get done. He told me I needed a differential service, transmission service, and a cabin air filter. This was much more than I anticipated, but Dan walked me through the charges, and why these things needed to get done. He also told me that he was a mechanic at another Honda dealership for over 4 years..which added value to his explanations! I'm a happy customer and will be going back to Dan at Princeton Honda again! -JD


I love my Honda Fit!!!

5
Happy Lady on 01/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Miguel was very helpful in guiding me to choose the best Honda for me. I LOVE my Honda Fit Good choice! I am happy to recommend Miguel and Honda of Princeton.


Simply Unparalleled Service

5
zae on 01/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Absolutely outstanding customer service and professional expertise. I came in for an oil change, a headlight repair, and an all points check - Daniel and Everett had the parts ordered and the work done at lightning speed, and my car looks and drives like it is brand-new. For completely matchless service, quality repairs, and knowledgable mechanics, look no further - this is the be-all and end-all! Ask to deal with Daniel and Everett directly for an especially incomparable experience.


The only Honda dealer to go to!

5
mitchmiles on 01/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just leased another car from Honda of Princeton. An incredible 2016 Civic Touring in Lunar Silver.What an outstanding vehicle! This is about my eight car either purchased or leased from HOP.What's even more incredible is the sales, finance, and service staff. Brian Watkinson is an amazingly friendly, humorous and knowledgeable sales professional who made the buying process not only easy but fun. Chris Wells, formerly our salesman and now our finance specialist is always excellent and friendly and got us a great deal. Chris made the finance aspect a breeze and he was, as always, well prepared and had everything ready to go. What used to take an hour took only about 20 minutes and we were done. Ed Chrebet is our always hard-working service specialist and always finds a way to get our cars properly maintained at the least cost and quickest time.Kudos also to Chris Meyer, the inventory specialist who worked hard to find the Civic and bring it back to Princeton quickly for the deal. Also Raza Rind in finance is excellent as he has helped both me and my wife many times in the past.A big cheer too everyone at Honda of Princeton for their continued professionalism, undying devotion to customer service, and for constantly making the car buying experience second to none. Thank you all!Gale & Mitch Miles


Perfect Salesperson and service

5
randomness on 01/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very friendly and helpful. Strongly recommend!I arrived in the late afternoon, but the sales consultant who was supposed to be off stayed and offered lots of instructions. The manager was also extremely friendly and helpful when doing the paperwork.


Dealers who care!

4.8
goodstretch2 on 01/25/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was at this dealership on a recommendation and I was very pleased to find two individuals to assist with my particular circumstances. Raza, financial manager and Rich Santos did their utmost at getting a deal that was perfect for me. I have never experienced at any other dealership such dedication to see the customer leave happy. I would highly recommend this dealership to any one looking to purchase a new or used Honda vehicle.


20 years of great service:

5
Nix71777 on 01/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When working with people that have your best interest at heart, it becomes easy to keep going back. Thank you Princeton Honda! Nixon C. Grant


Impressive professionalism, knowledge, and personal touch

5
pradipkm on 01/22/2016

Overall Experience: 5.0

My wife and I recently purchased our leased vehicle (lease buyout) from Honda of Princeton. Uma was our Sales Consultant and Raza processed our financing. Their professionalism, knowledge of their respective areas of responsibility, and personal touch was impressive and helped us to make informed decisions.We have been customers of Honda of Princeton for over twelve years. It is good to see that they are continuing to maintain their standards of excellence in serving their customers..Pradip Mookerjee


Outstanding buying experience

5
Honda user on 01/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was looking to purchase my mother a Honda Accord to replace her 2004. The customer service at Princeton Honda was truly exceptional compared to several other Honda dealerships in the area I had already went to. Mike and Dalton were knowledgeable on the inventory, took time explaining the differences in models each year, and overall very professional. They were attentive and offered various options to consider. The buying experience was excellent because they were genuinely interested in helping me find the best car for my moms needs. We were able to find a great car and she's so happy. I would absolutely recommend them to friends and family and return when I am ready for my next family car purchase. Thanks again!!!!!!


Great combined effort

5
LT2BLT2A6 on 01/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The first major snow storm of the season is forecast to hit in a few days and I have not acted fast enough ordering snow tires for my Civic not to mention leaving much time to get them mounted, balanced, and put on my car. The coordination between the parts and service department was exceptional. Brian in the Parts Department and Ed in service got everything set for me to literally drive in and drive out with the snows on the car ready for whatever weather is ahead. Everyone was fantastic as always and their efforts were very much appreciated. And I do also need to mention Uma who was wonderful assisting my wife and I when we picked up the title and registration. Thank you all so much ????


AWESOME!

5
Kelly on 01/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I literally had the easiest and most efficient time ever! Walked in, told them what I needed and walked out thoroughly satisfied a few short hours later with 2 cars!! Miguel, Dalton, Sean and Chris were AWESOME!!! Thank you all.


The smell of a new car is wonderful...!!

4.8
Touring Guy1 on 01/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This is the 4th Honda Accord I have purchased, and the third from Honda of Princeton.. The Accord Touring 2016 is the best vehicle I have purchased yet. The features and workmanship of the vehicle are everything I had hoped for. I find the personnel of Honda of Princeton to be friendly, knowledgeable, and professional. The process of purchasing this vehicle was relaxed, efficient and the results were as promised. I do love their sales and service organizations, and will surely visit them again for vehicle services and for purchasing of my next vehicle some years from now.


Great experience and service

5
ZacL on 01/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My old car recently quit on me and I had to find a new car quickly. I had visited a few other dealerships but wasn't as impressed as I was with Honda of Princeton. Uma was my salesperson and she was very enthusiastic, helpful and knowledgeable. She has a great emphasis on customer service and was a great help in making a decision (Honda Civic). I felt like she really understood what I wanted and really did a great job in making everything come together. Chris helped with finance and also explaining our options for Honda services related to the car's maintenance. I thought that he was very friendly, clear and helpful.Management even came out to make sure that I had a positive experience and that I had touched all of the bases that I needed to.Overall a very positive experience and I would recommend visiting them if you are shopping for a car. It was one of my first experiences buying a car and I really felt taken care of.


Excellent !!!

4.8
FrankB on 01/19/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased a 2004 Infiniti FX35, and Miguel Rodas was the salesman that assisted me during the process, I have to say that he did everything possible to accommodate every one of my desires and Miguel, Cederic and Mr Raza did an exceptional job. So anyone who wants to have a positive experience buying a car, go to Honda of Princeton and look for Miguel Rodas, or Cederic Maguirre.


Honda of Princeton is the Best

5
BF on 01/19/2016

Customer Service: 5.0 Overall Experience: 5.0

I have been a customer of Honda of Princeton and their representative Ed Chrebet for years.Ed Chrebet is the BEST.As long as Ed is there, I would never go anywhere else.


Great customer service

4.8
CrisDu82 on 01/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The entire staff from David Weinstein, Cedric Maguirre, and Chris Wells were extremely friendly and helpful. They made sure to answer any and all the questions I had and made sure I walked out of there with a great deal. I'm extremely happy with my purchase and the service I received.


Professional & Exceptional

4.8
DRPilapil on 01/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The best dealer I have worked with so far. Seasoned professionals and exceptional customer service. I will definitely buy my next vehicle/s here and have highly recommended it to my officemates and friends.


Great service

5
mr6502 on 01/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went in with a tight budget. I was up front with Dave about my budget and he was quick and to the point getting me a good deal. While waiting for paperwork he even found food from an employee event for my wife, who was very pregnant at the time. We had a concern about fitting two infant carseats in the HR-V and CR-V. Dave worked with other employees to try to find a carseat to test with. It was all I could ask for from a car buying experience. Everybody was up front. Nobody wasted time or tried to convince me to buy something I didn't want or need.I'll be going back for any more car purchases I need to make and my other Honda, which I bought at a different dealership, goes to Honda of Princeton for service now too. They won all my business with their customer service.


Exceptional service

5
Maddy324 on 01/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've leased my cars for over 15 years and I have to say that this dealership is the best experience I've ever had!! Thank you David Weinstein for making my purchase an exceptional experience!!!????????


Exceptional service from Uma!

5
ESD on 01/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Heres a shout out for Uma who made my car buying experience at Honda Princeton extremely smooth and hassle-free! Much of this is because of Uma who remained very patient, responsive & attentive to my needs genuinely interested in helping me get a great deal.Went to see Uma a year ago when I was exploring options to trade-in my car. After a test-drive and a long chat to help me clarify what Im looking for, I decided to keep my car. Uma graciously accepted my decision.A year later, I went to see her this time ready to get a new car. She was as friendly & attentive the first time we sat down. She remembered what my situation was & patiently listened to what Im looking for this time. Uma did great educating me on what makes Honda cars special & helping me narrow down my options & negotiating a good deal. When I drove home with my new Honda car, I was pretty confident I made the right choice. Uma is pretty special at what she does! You can see she loves her job and likewise, she cares about the people she gets to work with. Ill highly recommend her and her team at Honda Princeton!


Easy, quick

5
Isorozco93 on 01/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bought a 2013 accord, salesman Miguel helped me get the quote, while the manager Dalton went out of the way to get me approved. Very easy transaction, definitely recommend.


$6,422

Mileage: 141500

Color: GRAY

Transmission: 4-Speed Automatic

Body Style: Sedan

City: Princeton, NJ

Contact seller for Engine Type

$8,500

Mileage: 96344

Color: BLACK

Transmission: 6-Speed Automatic

Body Style: Crossover

City: Princeton, NJ

Contact seller for Engine Type

$15,000

Mileage: 82181

Color: SILVER

Transmission: 5-Speed Automatic

Body Style: Crossover

City: Princeton, NJ

Contact seller for Engine Type

Go to all dealer listings


® 2021 CARSDESK. All Rights Reserved.