Honda Of Owings Mills

Mark "Honda"kofsky Comes Through...Again!

After not buying a new Honda product in nearly 15 years, Mark stepped in like I had bought one every year since. This was the second deal in a month that was orchestrated through Mark...two CR-Vs in a month. He makes the entire process pain free and easy. Lane, as well, cuts through the painful process of financing and makes well thought out suggestions. While they are in business to make money, they won't let you waste your money on things you don't need. I would suggest these guys to anyone who asks.

Great service!

Mr. Lane and Ms. Shirley helped me to get my first car. They were really helpful and very friendly. Ms. Shirley stayed with me until my car is ready even if it is almost closing time.

Excellent service

I have known Mark for years My family and friends had purchased more than 50 cars from MarkI will refer anyone who wants to buy Honda to himNever have any bad experiences from MarkI remember there was one month Mark took care 8 of my friends.

Best Car Buying Experience

Hands down, buying my 2013 Civic Si from Brandon was by far the best car buying experience I have ever had! Brandon came in on his day off to sell me a car! That alone speaks volumes to me! He was very knowledgeable and told me everything I needed to know about my new car! Larry Brooks in finance was just as amazing! He made my car buying process fun! I will be recommending everyone in the market for a new or used car to go to Honda of Owings Mills and see Brandon!! Awesome experience!

Easiest car buying experience

A friend recommended Q and Honda of Owings Mills, but I was skeptical. Everyone we dealt with there, however, passed our expectations. They were attentive, answered questions, and didn't pressure. We got a great price, with great service. Scott even drove the car to us with the paperwork already prepared. He showed us the car's features and told us that he was always available for more questions. This is where we're going to buy our next Honda, and we're telling everyone that they should go here as well.

Great car buying experience!

We had a great car-buying experience at Honda of Owings Mills! We submitted an inquiry online and Brandon contacted us promptly about it. He went the extra mile to get us the car we wanted at the price we could afford. He was beyond patient, helpful, knowledgeable, and professional. We would HIGHLY recommend him and this dealership. They weren't pushy and gave us time to decide what we wanted to do. Brandon answered any and all questions we had and thoroughly explained everything to us. We got an awesome car at an awesome price!

Beyond my expectations!!!!

Let me start off by saying the minute I walked in to the dealership, Hani greeted us at the door and was awesome from start to finish! Hani really has a great way to communicate with customers, like he was born to do it. Hani was very honest and very patient with meeting our expectations in all aspects of the selling process. Hani explained everything in full detail, with a tremendous spirit, and great patience. At the very end, it was really late and Hani still explained all the features of the car to me like they had just opened for the day and it was an hour after their closing time. Q Sue was great and was able to work quickly since I arrived to the dealership late that evening after I left work. I loved how the team worked together to delivery their unique services to me. I also met the GM and he was great too! Very nice and professional staff!Working with Lane P. For financing was great and his service was impeccable. He was extremely patient and offered his best advice while we were hung on the many services we wanted to put on the car. I got there late and they even stayed and hour after their closing time while I was making final decisions. He explained all expenses in complete detail so I was aware of all the charges I would be responsible for. I walked out knowing all the ends and outs of my new purchase. I am so happy with the car and most importantly I know that I got it for a great price! This is one of the biggest decisions made in life and this team made it so easy for me. I'm excited to refer my friends that want to purchase a car and to do business with them in the near future. When I think of any recommendations I could make to anyone, this dealership will be at the very top of my list and who does not want a Honda??? Thanks for your outstanding service Honda at Owings Mills! See you soon!

Excellent

Mark is very knowledgeable and professional . He answered any questions I had concerning my purchase in understandable language. He reviewed the features in my new Ridgeline and told me to feel free to come in any time if I had any concerns or questions.

Was excellent customer service

Quanta Parrish was a big help always pleasant gets the job done I love his customer service he helped me out a lot and with the help of Leendert Pijpers the best financing manager always being a big help I would give both reps a 10 the best!!

Extremely rude service manager behavior

I have been waiting for a recalled part replacement for 5 months. Upon arriving at Northwest Honda of Owings Mills in Maryland on the appointment date to have part replaced I was told the appointment, which I had scheduled 1 week in advance, was not in their system. The service rep was very apologetic and courteous in trying to resolve the issue. When he brought me to his service manager he addressed the situation with the service rep without even acknowledging me. The manager simply told the service rep I would have to wait 2 hours if I wanted to be serviced today. The replacement part which Honda has advised can only be held by Honda Parts for a limited amount of time cannot be given to me because it is against the law. The defective passenger side airbag cannot be removed because the law does not allow it. My only alternative is to reschedule again with Northwest Honda and hope this time the appointment will not be lost. This is not only mindless behavior towards your customer but more importantly unsafe for a driver of a Honda.

My experience at Honda of Owings Mills

I want to thank the staff at Honda of Owings Mills last Monday for exceptional service. In particular sales consultant Scott Staley who was very professional; he answered all my questions and walked me through the transaction without any heavy handed sales pressure. He was very patient in explaining the bells and whistles of my new car and told me anytime I have a question don't hesitate to contact him. Now that is customer service for you.Also, I dealt with Finance Director, Leendert Pijpers, as a repeat customer, who gave me a great deal. I will be back for my next Honda in a few years.

I Got Exactly What I Wanted

Honda of Owings Mills delivered the best customer service and was very accommodating. Quante Parrish reached out to me and ensured that I would leave the lot with what I wanted which made me feel very confident about my purchase. We explored my options, I test drove the car, Lane helped me with financing and drove off the lot with my brand new car the same day! Driving has never been so exciting and I LOVE my car. Thank you Honda of Owings Mills!

New Accord

Mark Honkofsky was great! Did not try to upsell at all. Understood what I wanted and explained value proposition of each feature for me to decide with no pressure,.

Had to get a new car

We had a good experience with everyone at this Honda dealer. We did not have to wait to see a sales person. They already had one car for us to look at. We asked to see the same model in another color which the salesperson soon showed us. This was the car that we purchased.

My sales person was very accommodating and knowledgeble

Scott really helped me get the car I wanted. He was very thoughtful and helpful. He made sure I was happy with my car and know how it worked. He went over how the car operates, i.e. radio, lights, windshield washer, etc. He was very helpful.

MAGNIFCENT

eVERYONE WAS KNOWLEDGLABLE. eSPECALLOUR SALESMAN mARK Honkofskywill return when need anothe rnew car. The complete operation is pofessionalfrom greeter to maintaince cleaners. A pleasure dealing with sales staff Mark Hon.

Excellent customer service and follow through

I was very impressed with the customer service I received. The dealership located my vehicle that very day and was fully thorough on all accounts. In addition, Mr. Honkofsky's outstanding customer service and knowledge is greatly appreciated.

A salesman of integrity

Rarely am I motivated to write a review but a very special thanks to and recommendation for Melvin Ross, a salesman at Honda of Owings Mills. Mr Ross virtually held my hand through the process of buying a car. He was honest, forthright, a good listener and a man of his word. I dreaded the prospect of buying a new car but Mr. Ross made the process much easier than I had anticipated. This is a man of integrity and honor.

"Excellent buying experience"

We made an appointment with Mark Honkofsky to look at a Honda CRV. This was based on past auto sales to other family members, friends, and neighbors. We were the last customers on a Friday night! That didn't stop the Honda of Owings Mills team! From sales to financing to vehicle protection the process was a dream! Thank you to everyone.

great job!

I have purchased four Hondas from this location over the last 20 years. Each time I have dealt with Mark Honkofsky. He is congenial, fair, and very accommodating. He will bend over backwards to be certain that you are pleased. I appreciate his candor and sense of humor. I will buy another Honda off him in the future. Lane Pijpers is the finance representative and really makes you feel at ease while working out the financing of your vehicle. He is professional, patient, and has a great sense of humor as well. Great job!

Quality Customer Service

Excellent customer service and a great experience. Everyone, I mean everyone from sales condultants, Joshua Crawford, Michael Atkinson, Sales Managers Matthew Proutt, Q Sue, Finance Director Leendert Pipers, Dawn Evans, After market manager and associates Tyshema all the way to the top General manager, Jon Orofino, especially who made me feel like family. They all were very patient and underdstanding with my indecisiveness. Very attentive and extraordinary professionalism. It was a absolute pleasure to purchase my first 2017 Honda Accord(touring). I highly recommend Honda of Owings Mills, whjch you will get 5 star servicr!

Michael Baker is the BEST !!!!

Professional, efficient, and personable! I love my new FIT. The other staff involved were also outstanding. Unfortunately I cannot remember the names of the finance gentleman not the add-on products person. Both were very nice & good.

Great experience

My wife's family has worked with Mark Honkofsky for many years, and they strongly recommended we go see him when it came time to lease a car for my wife and our growing family. Mark was a consummate professional, gave us an incredible deal, and was a pleasure to deal with throughout the process. I highly recommend Mark and Honda of Owings Mills.

Returning customer

This was my third Honda purchased from Mark Honkofsky. I returned because of the warm reception Mark always gives his customers. It felt like I was visiting an old family friend. I would recommend Mark and Honda of Owings Mills to others. Lane was very informative and friendly during the finance process. He made a sometimes painful part of buying a vehicle easy. Ebony worked with me on accessories for my new car. She was friendly and informative concerning all of the various options. Excellent customer service was provided by everyone I encountered on my visit, from the receptionist at the door to Ben who put my tags on my new vehicle. I was made to feel like an important and special customer. I definitely had a great buying experience. Thank you so much.

Pre-owned car buying experience

Came in on a Monday night to negotiate the price of the car I wanted and then my intentions were to come back on the following Saturday to complete the transaction. They included a $995 reconditioning fee (repair dents and scratches) on a 2016 car with only 8,000 miles. There is no way that a car that new needed $995 worth of work. They told me I was walking out of the dealership with the new car, to which I replied, "No, I am not. I need to look for my own financing." They reassured me they could get financing for me that night, again, not what I wanted.I asked for the keys to my current car at least 3 times before I finally demanded that my keys be given to me. Finally, after a long drawn out process and I mentioned that this all felt very high pressure that's when they finally let me take my old car home and look for my own financing. I went back to try to re-negotiate the reconditioning fee and they wouldn't even consider it even though it's a bogus charge. The only person who went above and beyond for me in that dealership was Larry Brooks. Very nice gentleman to deal with. Buying a car is supposed to be a fun/happy experience. I did not leave that dealership with a smile on my face.

Just Looking!!!

From the moment I walked through the door,I was totally blown away with the expertise and professionalism of my sales representative , Mark Honkofsky. I had no intention of purchasing a car on September 29th,2016. We were just looking and seeing what was out there. My interest was in the Honda Fit with manual transmission. There were no 2016 vehicles in the Washington/Baltimore vicinity. At this point, I was willing to either special order a 2017 and/or wait for the 2017 models to come in. During this inquiry, a fellow representative walked into Mark's office with new information of a 2017 Honda Fit that was available in Virginia Beach, Virginia. Mark executed the transfer of this vehicle for the following day from Virginia to the Owings Mills Dealership in Maryland. So there you have it, an extremely satisfied customer who purchased a vehicle that very night. It could not have gone any smoother!!!!!

Superior Service

My salesman, Derek was pleasant, attentive, informative and presented himself in a very professional manner. Great job!!!!! L. Brooks, Finance Department very professional and did not keep you waiting. Excellent service !!!!!!!!

Happy customer

I just bought my third car in eleven years from Honda owing mills.Don't know of a better way to review my satisfaction.I did have a bad time with Honda with my oddessy touring model eight years ago and I still think you owe me sixty dollars!

Awesome Service

I received excellent service at Honda of Owings Mills. My salesman Jay Carr did an amazing job getting me into a car I really loved. I wasn't sure exactly what kind of car to buy being it was my first time ever buying a car. He was very informational and helped me with my choice. All the associates that worked there was very friendly and helpful as well. Thanks to Jay Carr at Honda of Owings Mills for putting me in my brand new ride for the first time of my life.

Superior recent service

My CRV was in for routine maintenance. We have serviced our 4 honda vehicles at this location for over 5 years with no problems. At pickup yesterday, there was a minor issue which was resolved in a manner above and beyond expectation. Exceptional service received by Jon Walker, service and Linda Boeleng, cashier. Thank you!

New Fit seems to have been an excellent choice.

The car is good, but the people on staff were even better. Mark H., Lane P. and others were well informed, generous with their time, and very pleasant. I would not consider buying a car from anyone else. Pam in the service dept. was also very helpful.

Great experience

Every person I worked with (including Sales, Finance and the Manager) was extremely helpful. They made the process so smooth and explained everything so well. I am happy with my purchase!

Replace the General Manager

The sales professional Melvin did an amazing job taking care of two of my family members. We have purchased 3 vehicles in the last 5 years from this location. The General Manager Jon Orofinowas rude, disrespectful, and demeaning. While walking out of the finance office to determine if the purchase was going to be financed or paid in full, Jon Orofino engaged in billigerent comments mentioning "everyone can't get a car. Deals don't work for all people." After smiling and saying "thank you we appreciate your time today", continued to deliver cynical remarks. Management please makes changes to take care of loyal customers instead of turning them away. My experience next door at Mercedes was much more delightful.

Best Experience Ever!

I really wanted a specific car that fit my price range. The process was easy and I got the exact car I wanted and had been shopping for!

Honda of Owings Mills Goes Above and Beyond...

I have purchased/leased four vehicles from Honda of Owings Mills and Northwest Honda. The sales and management staff are always courteous, helpful, and efficient. They understand my goals and work with me to achieve them. They are not pushy, and go above and beyond to make my experience seamless, quick, and extremely pleasant. I constantly recommend Honda of Owings Mills to family and friends, and highly recommend them to you.

Shaniquya Allen

From the moment I entered Northwest Honda, Jay jumped in and assisted me with my car buying needs. He worked non-stop and I had the keys in hand and I drop off the dealer lot. He even did a follow up to see how things was going. I highly recommend Jay and his excellent service.

Great experience at Honda of Owings Mills

Everyone was very helpful and welcoming from the second I walked in until the minute I left. Mr. Carr provided excellent service and made sure that I got the exact car I wanted at the very best price. I definitely recommend purchasing a vehicle here!

Fair and informative!

Initially, we visited the dealership last night, October 17th, to inquire about downsizing and lowering our car payment by trading in our 2015 Accord for a 2016 Fit. First, we learned that Northwest Honda had sold the company to Honda of Owings Mills. Surprise! Then we learned that we paid too much for the 2015 Honda Accord. That was very sad news for me as a consumer, family man, retiree from the U.S. Army after 34 years of service and excellent credit! I really don't understand that kind of deception in people or companies in America knowing how difficult it is to thrive in a capitalist country when you're not in the top 10%. Somehow, Joshua Crawford, your (our) salesman and the entire team on staff last night were very informative, sensitive and accomodating to our plight to downsize and lower our payment. Because of the less that fair deal we got on the Accord, we were unable to lower the payment. But we were able to downsize the car. And, we learned that we should keep this new car for at least 4 years before returning for a new car.

Good Experience

Salesman was very polite, knowledgeable and helpful. We made the deal in 45 minutes with a full explanation of terms and instructions on the features of the car.

Great Experience

We worked with Melvin Ross as our salesperson. He was very straight forward, knows his stuff and I would highly recommend him to my family.

Great salesman knowledge and customer service

My salesman Muhammad Nadeem was very knowledgeable on the type of car that matched my needs. Service was very quick and hassle free. Will definitely recommend to anyone considering buying a used car. Will be back next time.

Friendly service, knowledgeable sales staff

When first going to the dealership, the first person I encountered was DJ Rickels. He was extremely friendly and asked what I was looking for. I was unsure with what I wanted but he asked me a few questions and he pointed my towards the new Honda Civic Hatchback. He was very knowledgeable about all of the different models, but told me that if he was picking a car right now, that the Honda Civic Hatchback would be at the top of his list. I looked at a few different models, and after test driving, the Honda Civic Hatchback was the right one for me. DJ had picked out the perfect car for me as soon as I arrived. I have had my car for a week now, and DJ truly suggested the right car for my lifestyle. DJ then took me to meet with Matt Proutt, because I was unsure weather I wanted to buy or lease the car. He also was very knowledgeable and sat down with me to help me make my decision. Mike was the salesman that helped me with all the paperwork. He was very helpful and patient for me with being a first time car-buyer. He was very friendly and easy to talk to which was very helpful. Leendert Pijpers assisted me with the financing, breaking down all the numbers step by step with me, Being a first time car-buyer, I was nervous about this part, but Leendert was very helpful and put all my worries at ease. After I decided on my car, Ben helped sync my phone to the car and explained all the technology to me. I had no idea about all the things my car could do so I am very grateful that he was there to show me all the fun stuff before I left. Everyone I worked with was so helpful and friendly. I never felt pressured and I truly feel like I made the right decision. I was very happy with my first car buying experience and would highly recommend this team when purchasing a car. I have had my car for a week now and could not be happier with my decision.

Fantastic customer service

This was my first purchase of a brand new car. I was skeptical initially, but the Owings Mills sales and customer service staff were so efficient, knowledgeable and helpful that it made my car purchasing experience an an enjoyable time. I want want to especially thank Mike V. for his patients and help guiding me to the car of my dreams. Thank you very much.

Helpful, customer focused

Interested in working for you first, friendly and respectful. Knowledgeable, available for questions or concerns. Helpful for financing options. Takes an interest in finding the best deal and car for you

Excellent Service

From the moment I entered Northwest Honda, Jay jumped in and assisted me with my car buying needs. He worked non-stop and I had the keys in hand and I drop off the dealer lot. He even did a follow up to see how things was going. I highly recommend Jay and his excellent service.

Great experience

I planned on looking at a certified preowned but with the great deal on a new Accord I couldn't pass it up. Great people, very easy to work with.

I was very impressed with Honda Owings Mills.

It started with the call from Scott Staley and his welcoming voice that got me in to "just test drive the car and see if you like". When I came in and meet him I was very pleased with his friendliness and I did not feel pressured at all to buy a car. I liked the car more than I thought I would and the deal that was offered was really great. The paper work process went smoothly and Scott took time to sit with me in my new car to explain the extra features and to get me on the road. And, I love my new 2017 Honda Accord Touring.

The easiest car that I ever purchased.

This was the best experience I have ever had buying a car. I arrived at the dealer at 7:00pm and had test driven, and completed all paperwork in a little over two hours. They worked to get me the best interest rate so that my payment was within my budget. Everyone was friendly and professional, and they all worked together to make it happen. It was not the stereotypical car sales experience I have had in the past. Excellent service!!!

My New Love!!

After completing an inquiry online, I was contacted right away. Brandon made this process the easiest and most pleasant car buying experience ever. Brandon and the other staff were professional and very helpful in helping me find my new. I love my new car and I thank you all for an amazing experience. I will definitely recommend my family and friends. Thank you!

ABSOLUTELY AMAZING

It all started off as a joke when I was curious about upgrading my 2015 Honda Accord LX to the 2017 Honda Accord Touring. I spoke with Mark H. a senior sales representative at the dealership and expressed my interest in the vehicle. He asked me to fill out a credit app and the rest is history because I was able to drive off with the car of my dreams!!! Dawn, who handled the financial paperwork, truly blew my mind when she told me she was able to get me approved for the new loan. I highly highly recommend this dealership because they are willing to make your dreams come true. Hard work pays off and this dealership, mark and dawn have gained a lifetime customer!!! Thanks again Honda of Owings Mills!

New car

I have bought many new cars over the years Mark made this this best experience we ever had Gave us the best price up front other dealers Played games if your ready to but a new honda Owings mills is it. Everyone was professional And happy. Also dawn was great . I could keep going on but I will tell you we found our new dealership for life thanks everyone at owings mills honda joe

New Car

Scott was able to help me with the kind of car I needed and with a price that I was comfortable with. I also was very impressed with the way Leendert Pijfers worked with me on financing. I would highly recommend Honda of Owings Mills to anyone.

Bought a Honda CRV.

Melvin Ross was a straight-shooter and a true gentleman in our negotiations for the car. He was a man of his word and a pleasure to deal with.

Got it done

Brandon was able to help me get in me the exact car I wanted at a price I could afford! He went the extra mile every step of the way. And he's hilarious so you are even entertained in the process!!!

Great to work with

Let me start by saying I'm a bit particular about the cars I like. I'm not the person that current car trends are targeting - the 90's and early 2000's cars were more to my liking, with compact, fun to drive cars that came with manual transmissions, and not a lot of gadgets. Brandon quickly understood this, and was really easy to talk to and work with. He clearly has a lot of knowledge, interest, and experience working with many different types of cars. The team at Honda of Owings Mills spent a lot of time helping me get financing on car that was more than 10 years old (this might sound crazy, but there is good reason for it), and with a great rate as well.

Great fair and experience

I received a very good price from Rob Pullo, and the service and experience provided was just outstanding. Lane Pijpers was also great to work with. Very friendly and personable were both gentlemen. My son and I could not be anymore pleased.

Great Experience!!!

I had a great experience buying a car in Feb 2016, thanks to Brandon. He answered every question I had and was incredibly helpful!! I am glad to have had him help me and I trust his advice. Be sure to ask for him if you are considering purchasing a car here!

Excellent Experience!

Robert, or Bob as I call him, was no BS back and forth garbage. i asked for the best price and I got it the first time. I checked around on my own and it was the BEST deal I could find. Both of my parent purchase their vehicles from Bob also. They recommended me and now I am on the Band Wagon. Everyone there that I came into contact with was very respectful, kind and helpful. I am getting 50+ MPG on my new Honda Civic 1.5L. I am driving extremely conservatively but I am trying to see how much I can nurse out of a gallon of petrol on my 85 mile round trip commute. That is only on my way to work, not city driving. The best I have squeezed out so far was 54.5MPG on my way to work from Westminster to Rockville. Anyway Owings Mills Honda is the right place for a great buying experience and the best price.

It took less times than most to agree on a deal!!

Jonathan Carr is the BEST!! Great service, great salesmanship, and terrific deal!! Highly recommended!!! Larry "Duke" made it happen!!! What a great car dealership. I'll definitely return!??

Excellent service

Great customer service very efficient when I came to purchase my new vehicle. The sales rep made sure that I was satisfied. This dealership exceeding my expectations when purchasing my vehicle.

wonderful experience

I purchased a new Honda Civic and the whole process was very smooth. People I worked with especially Scot and Q were very friendly and did not make the negotiation process a lengthy one.

"Buyer's Bonanza"

My daughter suggested this dealership. I purchased a Honda Accord, a "buyer's bonanza.". Transaction completed in one day with assistance of Melvin Ross, Salesman.

Great experience!

I purchased a new Honda Accord yesterday and the entire purchasing experience was fantastic. Special thanks to Marquez, Q, and Lane, all of whom went above and beyond to make sure a fairly difficult deal went through without a hitch!

Great people to work with especially Mike and Lane

Things were smooth and they made things seamless. I turned in a lease and purchased a new vehicle with me a s the primary and my daughter as the co owner so we could establish credit for her.

Amazing Experience!!!!

We had a great experience at this dealership. From the time we walked in to the show roomeveryone was very helpful. Great customer service!!!

Excellent service

From the moment I was introduced to Jack Hodges, I felt that this was salesperson who truly wanted me to be a satisfied customer. He explained everything about the car in which I was interested and the difference between it and other models (both Honda and competitors). He showed an interest in making sure I was making the right choice and made himself available to answer questions or concerns. When we were reasonably sure that this was the car we wanted, he said he would make the deal happen...and he did!By the way, I have found that service is a sorely lacking part of all sales today and one of the reasons we purchased the CRV (over a Toyota) was because of Jack's attention to us, especially compared to the other salesperson.~Binyomin Field

Great experience

Pleasant, professional, efficient, friendly. Strongly recommend Hani Ayaad. He made us comfortable, answered all questions, even offered his lunch. He is simply the best: ten stars!

All I can say is Fantastic!

Not only did I enjoy the service that I received from Hani Aynad, but he also made me and my husband feel welcome and answered all of our questions and concerns. Your Business Mgr and Mandy Holmes were also a pleasure to work with. If it were not for Mandy, I would not have come into to make the purchase at all. So a big thanks to Hani Aynad and Mandy Holmes!

Buying experience

I arrived at the dealership with a specific car and features in mind. Hani Aynad took notes, and found one at another dealership. he immediately went to his sales manager Q Sue and came back with a great price better than the best price from another dealer. He nor the sales manager played games or try to substitute a car they had in stock. I left to give the other dealer a chance to match and they would not deal. Hani drove that evening to pick up the vehicle to have the next day for my wife and I to check it out. It was more than we expected and at such a great price. We made the deal and the finance incentive was helpful. Hani spent almost and hour making sure we new how to access and use the advanced features of our accord before we left. I would recommend Honda of Owings mills to anyone in the market for a Honda.

Car buying experience

I had an awesome car buying experience. The salesman was helpful, knowledgeable, and respectful. The car-buying process can be a daunting experience; however, Reginald helped to ease any apprehension that I had about the process. Additionally, the finance manager Larry was helpful and the details related to the purchase were clear-cut and concise. Any concerns that I had were addressed and any question that I had was answered. I definitely will recommend the dealership to any potential buyer. The price of the vehicle was very fair.

fantastic

The people in finance sufficient. Pullo was great and offered a wide range of options. Very educated on what he was selling and super friendly.

Great customer service

After working with Jay Carr, I know that Honda of Owings Mills will be the only dealership I shop at. He was very knowledgeable and I left with all questions answered.

Everything was great

Tires wete bad but Honda did assistant me buying new ones. Upper management got me the best interest rate. Brandon was especially helpful to my needs and also assisted with getting me the best interest rate.

EXCELLENT

I was greeted in a pleasure , friendly, professional manner. Roselond McGill and management was very patient and knowledgeable with me. I would recommend this dealership.

You can get it

I had a wonderful experience purchasing my first Lexus thanks to Larry Brooks and Johnathan Carr for the experience u can get it go see them guys!!

Car Buying Made Easy

From the very beginning, the team at Honda of Owings Mills did an OUTSTANDING job of making sure that my wife and I were well taken care of. Brandon provided excellent customer service, and helped us through every step of the process. We let him know what we wanted, and he was prompt to get us a test drive. At the end of the deal, Brandon was courteous enough to give us a follow up call to ensure that we were happy with our purchase.Scott was invaluable at getting us financed, and at a GREAT rate--even better than what I had hoped for. He is truly a magician, his help made the decision to buy that much easier. And I can't forget about Larry. Larry is the guy who makes the paperwork process quick and effortless. This fantastic trio should be dubbed "The Dream Team". Their hard work, and commitment to customer service, is greatly appreciated. Honestly, I have to say that his was the easiest, most efficient, auto purchase that I've ever experienced. Thank you Honda of Owings Mills, and a BIG THANK YOU to "The Dream Team".

Great experience

We just left your dealership and I have let you know what a wonderful experience we had. We were helping our daughter purchase her first car. Your sales team and managers and finance department couldn't have been more knowledgable and friendly. They worked to is to get the car our daughter wanted in the price range we needed to be. Would highly recommend the pre owned staff to our friends. Thanks you for making our daughter's experience such a positive one!

Excellent Service

I wanted to say how great my whole experience has been with Honda of Owings Mills.My sales person Johnathan Carr was great! He was attentive to all my needs and concerns.He was very professional and polite. Was never pushy and allowed me to go at my own pace.At the end of the day I looked at other dealerships but kept coming back to Honda of Owings Mills and Johnathan. It was the service and professionalism that sold me. I would encourage anyone to give them a shot, and ask for Johnathan Carr. You won't go wrong!

Brandon is awsome

We told him what we wanted, i had limited time to do paperwork. I was in and out. Great service, i have recommended him to others

Great Experience!

My sales person was Rosalond McGill. Rosalond was very polite and professional. She was very knowledgeable of the vehicles and she has great customer service skills.

Brandon was the best!

I had a very good and easy experience buying a used 2013 mercedes c300 from Brandon. He knows his stuff about cars and will do his best to make sure he gets you the best price and financial option he can. I do recommend all my friends and family to go see Brandon!

Timely, stress free

Honda of Owings Mills is the dealership for good pricing, friendly purchase and timely transaction. It took less than an hour to take delivery of my car.

very satisfied!

My sales person was Rosalind Mcgill (Roz) she assisted me with the car buying process from beginning to end. She was very professional but still mad me feel confident that she wanted to get me in the best car for myself. I walked out of that dealership happier than i expected to. I got a great deal on a 2013 honda sport (which I LOVEEE) The finance man Larry was awesome as well. I would most certainly recommend this dealership to anyone in search of a car. Ask for Rosalind (Roz) as your sales person, You will not be dissapointed!

Great Experience

My experience was excellent. I was sold the car that I wanted. Roz was very accommodating from start to finish. She even followed up a few days after my purchase. Larry took the time to get me great financing. Got a great trade in value too.

Pleasantly Surprised

My car was totaled on May 6 so I had to get another car. Only had my car for a year so car shopping was the last thing on my mind but I had no choice. Owings Mills Honda was my first stop and my last. My salesman Reginald "Reggie" Peterson was so pleasant and patient. I was very hesitate and uncertain but Reggie made my visit worth while. He showed me all my opinions and available Hondas. I know I took forever trying to make up my mind but Reggie was pleasant and smiling the entire time. He was helpful and acknowledgeable which made me buying my new car really easy.

Life-saving Car Buying Experience!

My husband and I were in the need or a new car because his old car did not suit our family's needs anymore. We had just came from another dealership with absolutely terrible service. At that point, we were exhausted and weary of what our experience would be like at the Honda dealership. Nevertheless, our experience was superb! Melvin was superb and restored our enthusiasm for the car buying process. His approach was perfect. He greeted us while we were looking around outside and did not immediately ask us about anything related to numbers. He genuinely wanted to know what we were interested in and what we were looking for. From that moment on, he was considerate (got us into a vehicle quickly and out of the heat), bought us water, and even accommodated us by letting us move our car seat into the test drive vehicle so that our whole family could experience the test drive. Melvin was completely honest throughout the entire transaction and always made sure that we were satisfied with everything, right down to the color of the vehicle (which he had our specific color and vehicle brought over to the dealership from another dealership). We highly recommend Melvin for your car buying experience. He will make your experience enjoyable!

EXCELLENT SERVICE

Was at a Honda dealership and wasn't getting anywhere so my daughter remembered Honda of Owings Mills so she got on the phone an talked to a very nice gentleman name MIke so we went there and met Melvin Ross at the door went in started talking and it was like OK OK now we're getting some where you're talking my kinda talk and playing my kinda music.So my granddaughter danced her happy a** out the door and got in a brand New 2016 Honda Civic Coup ..so yes we are VERY VERY HAPPY with the DEAL and the SERVICE .

Finally a great experience buying a car!

I was in and out with a new car in only two hours. Time was important to me as I had traveled from two hours away to this dealership. Staff was very personable and kind, from the salesman, to financing and the manager. The salesman was very knowledgeable about my car. This was the best car buying experience I've had out of many. I will definitely recommend this dealership to anyone.

Excellent Experience

Hani made our experience at Honda of Owings Mills awesome. He was very patient with us in giving us details about the Honda Civic and Accord. I didn't feel pressured into buying a car and he was very honest and upfront about every particular piece of information when it came to pricing and our trade-in. Thanks for your help in getting us into our car!

Great experience!

Roslind was great she helped me drive off with the car of my dreams! She was great from the time I seen her until we left!

Rosland Mcgill and the staff were great with everything.

I gave a 5 star rating because Rosland and the staff answered every questioned I had. They walked me through the process and explained every option I had in detail.

A real Easy, No hassle purchase

I came into Honda of Owings Mills (their new name) to test drive the new 2017 Honda Ridgeline Black Edition. I spoke with Robert before hand and the truck was already to go when I arrived. Rob explained some of the new features and then let us take it for a spin - no pressure, no hassle.When my husband and I got back to the dealership, Rob presented a number that was fair and asked if we could make this deal work. It came down to how they valued my trade-in. They came back with a very fair and reasonable number. Bought the truck that night.Rob and company did a great job, and Honda of Owings Mills would get 5 stars except for the wait. This was in early July 2016 and there was new software installed in the dealership (a great update as all the purchasing is done in electronic format. Kudos). This led to an hour and a half wait for getting the paper work ready. I was 1 minute from giving Rob a handshake and telling him I would be back another day to buy the truck when Lee finally came out and said they were ready. I mentioned my irritation at us being left to cool our heels for so long with no information on what was going on and Lee explained the software upgrade issue. He promised to get us out in 20 minutes - did it in 18. I expect that any issues with the software upgrade is behind Honda of Owings Mills now. The sales team there did a great job in making the experience hassle-free. Rob in particular, is easy going and knowledgeable. I would recommend this dealership to anyone looking for a new car - the value of Honda vehicles speaks for itself.

great experience

Knew what I wanted and Robert was very accomodating with getting us the price and car color that I wanted. He kept in touch and let us know when the car would be in.

Great Dealership

The dealership had very good service and everyone was friendly and made you feel comfortable buying a car from Northwest Honda and I would recommend to anyone and even get my next car from there possibly!

No hassle purchase!

Anthony Gelfen was so helpful and easy to deal with, genuinely a nice guy. Go the Northwest Honda a buy car from him, you won't regret it!

Excellent Service!

We recently purchased a 2016 Honda Pilot from Northwest. After a subpar experience at another dealer, my husband and I decided to look elsewhere. I emailed Northwest on a Saturday and they got back to me within a few hours! From there I was able to set up an appointment a few days later and drive away with a new car that day. They had exactly what we were looking for, never pressured or tried to upsell us on anything, and were beyond patient and kind since we had our two young children with us. We worked with Robert who was so personable and took time to chat with me and share pictures of his kids while my husband was test driving the car. They gave my husband and I plenty of space and time to talk over finances and the deal we were making. We left there knowing that we got a great deal for our trade in but also an amazing deal on our new car.

Superb!

I came in with my eighteen year old 1998 Acura CL 2.3 with 268500 miles and I haven't had a car payment in 15 years!! This was my first experience to purchase a new vehicle and it was awesome! I love my CRV EX-L !!! Mel Ross is so professional and went beyond the call of duty to make sure I was taken care of. He took the time to explain everything during the purchasing process and he explained everything to me about my CRV after the purchase which I needed after coming out of a car with NO computerized gadgets!!! LOL!!! Mel made the experience wonderful! He's the best!!! Kim Calhoun

Reluctant buyer

exceptional service from start to finish from the salesman to the financial officer. The staff was knowledgeable. I was only considering 2 cars and left with 1 of them.

Awesome Customer Service!

I had the best experience at Northwest Honda (Certified Used) dealership! Derek made everything easy! The whole process was pretty much completed over the phone! I only need to come into the dealership to test drive the vehicle and sign my paperwork! It was extremely painless! Kudos to Derek and Larry!

Amazing experience!

Already knew what I wanted and they had it - at the best price - no crazy extras - all via the web! No haggling or manager "discussions" needed! Robert and Leendert closed the deal and had me out the door in my new car in record time!

Great Experience

Mr. Mitchell was good salesmen gave me a reasonable deal on purchase of car. I have been leasing with Northwest Honda since 2009 and this is the 4th car I have leased from them. I could have gone to other dealerships, but Northwest customer service is what keeps me coming back. I am a strong believer in good customer service and Northwest Honda has definitely got it!!!!!!!!!Their customer service I rate as number 1, because they believe in putting the customer first, whether it is purchasing a car or having car serviced.

Worst buying experience of my life

Stay away!!! I purchased a car from the used car department. Everything was fine until the manager Joe Miller got involved. Do not trust this man. He is a liar!!! He will yell over you. He will strong arm you. He will try to intimidate you. He will lie to his fellow managers and ownership about you and the process. Do not believe anything that comes out of his mouth. I bought the car on Monday it took until Friday to get the paperwork sent correctly to my bank. My bank was very surprised about the lack of professionalism from this dealership. Josh and Ed Drieband the owners are unresponsive and you will get no help from them. Andrew the general manager is your best bet if you find yourself in the unfortunate position of having to deal with this dealership.

AWESOME car buying experience!

I went to trade my car and my experience was wonderful! Azaria "AZ" which was my salesman was very knowledgeable, answered all of my questions and was very pleasant. Dawn, in finance was extremely helpful with getting the car at a price that comfortable. I would recommend Northwest Honda to anyone whose interested in purchasing a new car. Also, I LOVE my car. The features are everything I wanted and more.My overall experience was AWESOME!Tiffiney Hairston

Friendly, Transparent Approach

It was great working with Rob Pullo and Northwest Honda. Rob was transparent and up front about their pricing structure. They were not pushy at all, which I very much appreciated. Once we arrived at the dealer for a test drive, it was just a formality because we did all our discussions via email beforehand. It was a refreshing experience all the way through. They offered me the lowest price of any dealer I contacted in the region.

Sales agent was patient and helpful

I went in to test drive the Honda CR-V, and was not aware of the new HR-V option. After I described my driving needs to Mel, he came up with the idea of the HR-V, which is the car I eventually bought. That was not before I went on not just one, but many test drives with Mel, as I tried out both models for size! He was very patient, and gave me the time and space to figure out what car I needed.Overall, I am extremely happy with my new car, and because I went in with a specific budget and had pre-determined the numbers that worked for me, I had a straightforward purchasing experience at this dealership.

Extremely Fast Service and Extreme Bottom Line Pricing!

I came to this dealership after shopping around other local Honda dealers and Robert Pullo gave me bottom line pricing plus tax without any haggle and misunderstanding. Obviously they have the lowest price around Baltimore on new cars and they helped me and got me in and out in my new car with financing in 1.25 hours. That's amazing. That's Northwest Honda!

Thorough job

AZ at the dealership provided everything you would want in a car buying experience. He took his time to show you the vehicle, listened to our requests and made sure we were comfortable with our decision.

Great people

No problem, great people, good carThey were knowledgeable about the CRV we were looking at and made us fair deal for the CRV 2016 model. They located the exact model we were looking for and we took delivery in about a week. I would highly recommend Northwest Honda to anyone in the market.

Great Car Buying Experience

I have been turned off by the snobbish attitude of so many Honda dealers over the years. It was an unscheduled stop at Northwest Honda, which is about 40 miles from home, to look at their inventory. It was a pleasure to meet with Jeremy and the sales GM, Jon. They were knowledgeable about the Pilot we were looking at and made us fair deal for the first year 2016 model Pilot which is in high demand. They located the exact model we were looking for and we took delivery in about a week. I would highly recommend Northwest Honda to anyone in the market.

4th Time Honda Accord Coupe Owner

I am a longtime Loyal Customer of Northwest Honda! I just bought a brand new Honda Accord Coupe EXL-V6 w/Navigation. I got all the Bells and Whistles and this is my 4th Honda Accord Coupe. I got my 1st car and my 1st Coupe when they came out in 1989! I've had a 93, and my last one which was my FAVORITE ..my 2001 Honda Accord EX-V6 coupe! The "STAFF" at NorthWest, all of them are Great People! They have always made my Experience at Honda a good one. I purchased my Brand New 2015 Honda Accord Coupe EXL-V6 Coupe w/Navigation from Mr. Rob Pullo and let me say this, all the reviews I read about him before purchasing my vehicle were absolutely wonderful and now with my own personal experience with Mr. Pullo, I can honestly say from the bottom of my heart: If you want someone who wont haggle you and is primarily concerned about the customers needs, go see Mr. Rob Pullo at Northwest Honda! He is wonderful and he has the best personality EVER, he will definitely TAKE GOOD CARE OF YOU and he MEANS it! He is really a great guy! Northwest, you have a "GEM" on your Hands! (smile) Everyone there at Northwest is great. Thanks also to the great service mangers to, Scott, Jon and Cindy and Dawn in Finance (she made the process so easy). Thanks Northwest, you're the BEST !!!! Sincerely, Longtime and Faithful Customer (Four time Honda Accord Coupe Girl)....Roxie Marlow

really great people

I walked into Northwest Honda with an intention of purchasing a new Mercedes within a week. I met Josh Dreiband there, with his guidance we had by far the best purchasing experience we have ever had. Honesty, sympathy, and integrity all still exist at this family run dealership. Chris Smelzer, Rashad Howell, And Larry Brooks all assisted in this amazing experience. I actually have my own business and have modified my processes based on what I experienced at Northwest Honda.

Great people to work with

I recently purchased 2016 Pilot from Robert Pullo. He was very nice and quick. It was perfect service to me. Thank you Robert and don't hesitate to work with him for buying a car.

Great people to work with

Efficient purchase and trade in. The people I spoke to on the phone were very friendly. I drove 2 hours to the dealership and they saved the exact car I was interested in. Would buy from here again.

James1938

I recently purchased my second Honda from Mark Honkofsky. If you are interested in purchasing a new Honda, contact Mark - you will be glad you did!

Best Buying Experience Ever

I recently purchased a 2016 Honda Fit. I have bought several cars over the years and this was the best buying experience I have EVER had. Anthony Gelfen, (Tony) the salesperson, was very helpful and relaxed. I had just come from an earlier visit at a Hyundai dealership where they had me waiting around and pressuring me to decide right that minute. But Tony was very calm and easy going, he worked with me and made sure I was very happy with my decision. He patiently answered all my questions and helped me set up the radio and bluetooth. Dawn, the finance person, was also very pleasant to work with and answered my many questions. The best part is that it was a totally enjoyable and pressure-free visit. I love my new car and I was very happy with the whole buying experience.

Terrific All The Way

Rob Pullo is the absolute best in the business. i went online thru Edmonds, he called me and we scheduled a test drive. marvelous. then i wanted a certain color and he looked all over the east coast but could not find one....he kept going and came back with a 2 week delivery. and it came on time. he kept me personally informed all along the way. no pressure, no sales pitch, very relaxed and made me feel very comfortable. when the car came in, i drove it and then the delivery was with an electronics expert named Ben, who was patient with all my dumb questions and showed me everything as in all the "high tech" treats. and then lets not forget Dawn Evans. funny and quite candid but knows her stuff all about $$. enjoyed every minute with here, which was not long. short story. give Northwest a try, i do not think you will find a nicer bunch of people. PS i bought a 2016 honda civic touring. stunning machine

Excellent Service!

We purchased 2012 Nissan Altima from Northwest Honda right before Christmas 2015. Our salesman, Brandon Bubel, used to be a service technician; which made him very knowledgeable about cars inside and out. Brandon was easy to work with no hassles and pressure. He genuinely wanted to provide us the car that we wanted and not something that we weren't.I talked to sales managers Rashad Howell and Chris Watson about some of my concerns I had with the vehicle that I was interested in such as chipped paint on the bumper and the price I was willing to pay for the car. Their response was basically, "no problem"; again, no hassles or gimmicks.We agreed to purchase the vehicle but we needed to leave it at the dealership so that they can paint the bumper and detail the car for us. We told them that we lived over a 100 miles away in PA and that it may be a couple of weeks before we can pick it up when it was ready. Chris volunteered, without us asking, to meet us more than halfway to have the vehicle delivered to us. Now that is going above and beyond customer service! Often the car buying experience is something that most people dread. However, working with Brandon, Rashad, and Chris made this experience as painless as possible; from hassle-free sales to ensuring customer satisfaction. Its service like this that will bring me back to Northwest Honda the next time I am in the market to buy a car. Thanks guys.

Purchasing my new Honda HRV

I had planned on buying a Subaru. I decided to see what Honda had available in me price range so I stopped in at Northwest Honda I am very glad I did. Tony Gelfin assisted me in choosing the Honda HRV. I am very happy with the vehicle and thanks to Tony I feel that I got a fair price on my trade in as well as my new HRV. Tony could not have been more helpful and patient as I decided on the deal. He was extremely knowledgeable and put me at ease in making such a large purchase. I found everyone at Northwest pleasant and helpful but especially was pleased with the service Tony provided. I would highly recommend Northwest and especially Tony {Anthony} Gelfin to anyone looking to buy a Honda.Steve Daniller

A smooth and wonderful car buying experience

Anthony and his manager Jackie were very nice and knowledgeable. We compared quite some Honda dealers in Baltimore-Washington area and done our research before settling down with Northwest Honda. The overall negotiation was quick and they actually went extra miles to satisfy us. My wife got her 2016 EX AWD Honda Pilot for an unbeatable price and I am a happy husband. Trade-in our old cr-v (also from Northwest Honda 10 years ago) was a breeze, they quickly accepted our trade-in appraisal from another place to save us time dealing with it separately. And I deeply appreciated that. I will definitely think about buying my next car with Northwest Honda in the near future! Anthony and Jackie, you guys are great!

Amazing experience!

I have never enjoyed the whole process of buying a car. Until now! Anthony at Northwest Honda was the best! Honest, nice, funny just all around very pleasant! Everyone was there actually! Would highly recommend this dealership!!

fast and terrific service.

Marvin and Jackie were extremely helpful and easy to work with. Most dealers I've been to beat around the bush alot and used other tactics while this duo cut the unnecessary stuff out and got right to doing business with us. I didn't even plan on buying a new car when I visited but to my delight these guys worked with me on what I wanted and got me to give them my money!!! Highly recommend.

Awesome staff, Excellent service. Great buying experience.

Just recently purchased a 2016 Civic from Northwest Honda, I was impressed by the entire team who went above and beyond from the receptionist to the finance manager, my purchase went flawlessly. I highly recommend speaking with Gary Williams in sales who is very knowledgeable on the Honda line and accommodating; Jackie one of the managers went out of his way to work with us and ensure our needs were met and the transaction went seamlessly.

first new car in 36 years

I couldn't have asked for a better place to buy the first new car i was buying since 1980. The general manager was involved and my immediate salesman Jeremy P. was superb. He really bends over backwards to accommodate. What a place to deal with and finally buy from! Go to Northwest Honda for your next Honda and look for Jeremy P. PS. I love love love my brand new Honda Touring.

Great service!

The team at Northwest Honda were very helpful in assisting my husband and I in purchasing a new Honda CR-V. We have used them in the past and will continue to use their dealership in the future.

excellent service!

I give Northwest Honda 5 stars! Azaria Arefayne was so helpful and patient during the process. I've got my last two Honda's from them and will be back for the next!

Best all around in service and prices!

The helpful team at Northwest Honda made car buying simple. Johnathan Carr was a pleasure to work with and assisted me in getting the exact car I wanted for the perfect price. He provided friendly and professional customer service throughout the entire process. Finance manager, Larry Brooks was very personable and the giant electronic etch a sketch made completing the paperwork a breeze. Thank you Northwest Honda for a great stress-free experience!

Honda Pilot Purchase

This was an extremely pleasant experience from when I walked in the door and met Tony Gelfin to my financial service appointment with Dawn Evans and finally my tech services session with Braden Boudris. All were very knowledgeable and helpful.

very nice to work with

Buying a new car is not usually an easy process, but they made this process easier than usual. Everyone was very helpful, knowledgeable and very nice to work with. We got the process done in 2 days, which was quick.We had a very good experience buying this car and would recommend this dealership to others. Definitely check them out if buying a Honda. When we picked up the car, Braden was very helpful in showing us the features of the vehicle and making it a very easy process. He did a great job! Jeremy Polnac was very nice and knowledgeable when he took me on the test drive and narrowed down the car we purchased.

NORTHWEST HONDA IS A GREAT DEALER

I were greeted by Tony Gelfen who was friendly and extremely knowledgeable. He believed in his product and we never felt undue pressure. It was nice to work with a salesperson who really knew everything about the vehicle. I bought car for the long haul and had lots of questions that were both automotive and practical. There was never a question that he couldn't provide a helpful answer to. I highly recommend these dealer and really love our Honda Pilot. I visited several other car dealerships and Northwest Honda was far and above anywhere else in service and product. Thank you,Tony!

Leaps & Bounds

This would be my first Honda product ever and I wanted it to be a memorable one. The sales person as mentioned below was well spoken and versed on my Honda selection. He tried to understand what I was looking for in my next vehicle as well as the extras. My patience and well as his, paid off in landing the vehicle and color of my choice. Even though I didn't have all the accessories when I signed for the vehicle, the parts were ordered and install the very next week. The other process was the financing which was a bit lengthy but worth doing to insure the purchase of my vehicle. The finance director was right on his game in the processing of my loan. Now I was impressed on the high tech table with all the forms I had to fill out. Nothing about this process seemed too long and drawn out but nice to see how efficient it was to do. I guess technology is here to make life better for all of us even in the cars we drive. I feel my rating says it all and I am hooked on Honda.

Lovely seemless Car buying experience

The attention and dedication that the staff provided during our buying experience made it quite impressive. The process was quite smooth and we were quite pleased with our purchase. Dawn was awesome in explaining all of the terms and conditions of the purchase. Mike was quite patient in showing us how to work the new features of the car. Mr. Anthony G did a fantastic job to accommodate and make this a very positive experience.

Very happy with experience and vehicle

Rob was extremely efficient and knowledgeable. I was able to get a wonderful deal, paying less for a new 2015 model than what I was offered on a 2014 vehicle with 45,000 miles form another dealership. I'm so happy with the new car and everything about the process was easy and straightforward.

Very Good

Rachelle and Dawn were very helpful and knowledgeable they answered all the questions we had before during and after the sell of the 2015 Honda Civic.

No hassle buying experience

Gary went out of his way to find me a car to meet my needs.He never pushed for the sale,and made sure that I got a sizable discount.The whole staff have gone out of their way for me.

Excellent experience!

I am a 64-year-old divorced woman whose three ex-husbands always handled the car purchases, so this was my first car purchase. I selected Raschelle Sevilla-Castro to be my salesperson from her excellent on-line reviews and because I wanted to work with a woman. I was very wary of well-known tales of male car salesmen taking advantage of women buying cars, particularly concerning the price of the car or loading on features not needed or their impatience.Raschelle was wonderful! She was down-to-earth, patient, and explained everything as we went through the process. She answered all my questions, including the ones I did not even know to ask! Once the sale was completed, she patiently and slowly explained all the features of my new car and how to use them. I would highly recommend Raschelle to everyone, but particularly to first-time buyers!Dawn Evans was my financial services coordinator and she was excellent, as well! She too patiently explained everything about the financing process and made the purchase quite painless!Upon moving here from New Jersey two years ago, I have used the Northwest Honda service department for my 2007 Honda CR-V. The service was excellent. Now I know that this entire dealership is exceptional!!

Friendly hopeful staff

Bought my new Honda 3 days ago. Went in for a test drive out of curiousity and left with a new car. Gary Williams, Leendert Pjipers and Braden Boudris were helpful and easy to work with. Would recommend the sales experience to all my friends. Anxious to see if my experience continues to be good. It was my post-sales experience that really soured me on the last dealership I purchased from!

Started slow but finished strong

It's been three months today since I bought my 2005 Acura RL. I purposely waited so that I could give an thorough review. All in all I can say that I'm still very pleased with my purchase. There are a few issues I have with it, but they are minor and besides, I have an extended warranty for the major things. The air conditioner compressor went up within 3000 miles and they honored the and fixed it at no charge to me at all. To give you an idea, if I had to pay for it myself, that would have set me back around $1300. The car is one helluva good thrill ride. I think Acura made this more of a luxo-performance car than a luxury plush ride. I commute to work in this vehicle and I drive 45 miles one way. This car zips in and out of traffic like a compact car. In truth, this is a relatively small car when compared to its predecessor the 3.5RL. Now that car screamed luxury and class. This 2005 Acura tells a story of luxury and performance. When I took delivery of the vehicle I was amazed at how incredibly clean inside and out the car was. the engine bay looked like the car was brand new. The door jams and interior all looked in pristine condition. I was amazed for a car that's ten years old and with over 142,000 miles on it. I worked with Ken Brooks who is the internet salesman. I didn't expect to get a break on the price because the price was already very cheap in my opinion, $9,995. This car brand new retailed for at least $46k. Everything is still fully functional save the Bluetooth option which was a sticking point with me. I still haven't bothered to take it to get fixed to this day because Bluetooth enabled vehicles back then are not what they are today so I'm not sweating it. I can get a Bluetooth car speaker for my phone if I wanted to. The headlights shine on everything everywhere, I mean they really light up the night. The only issue I have with that is that sometimes and more frequently than not one of the headlights may go dark. I turn the lights off and on then they it comes back on. It may happen again and again until it finally stays on. I'll drive days without an incident and then it will start up again. I've taken it to the dealer twice and each time they couldn't reproduce the problem. I did some searching on the internet and found that the Acura RL has had a history of the flickering lights. Some people say that the fix is to replace the ballast and some say that the fix is to change the wiring harness which doesn't allow enough current or something to that effect to flow through the lights. I personally think it's a design flaw and Acura will not admit it because they will have to issue a recall and it probably hasn't been an issue on enough vehicls to be a real problem, but what do I know. I'm just "Joe Consumer"Like I said, all in all I've had a wonderful experience with this car. The engine and transmission are very strong, willing, and able to get the job done. The creature comforts are there for sure and the car has been reliable since day one. I hope I can say that one, two, three years from now if I haven't traded the car in on another late model Acura RL. What drew me to this car was all the technology that was put into this car when it debuted in 2005 and the fact that it is all-wheel drive clenched it for me.I hope that this dealership continues to provide the outstanding customer service that I received when I bought my vehicle. I would definitely buy another vehicle from them again. I can go on talking about the experience that I had, but then this review may turn into a small book.

Knowledgeable and pleasant from start to finish

We were greeted by Chris Smelser who was friendly and extremely knowledgeable. He believed in his product and we never felt undue pressure. It was nice to work with a salesperson who really knew everything about the vehicle. We buy cars for the long haul and had lots of questions that were both automotive and practical. There was never a question that he couldn't provide a helpful answer to. We also felt in very good hands with Leendert Pijpers during the finance process. We highly recommend these folks and really love our Honda CR-V. We visited several other car dealerships and Northwest Honda was far and above anywhere else in service and product. Thank you, Chris & Leen!

Excellent

We purchased our 2015 CRV from NW HONDA in Reisterstown on October 10th. Our Selection Specialist, Robert Pullo was fabulous!! Very informative and easy to work with. He met all our needs and price point. Everyone we were introduced to was very helpful. It was certainly the most enjoyable experience we've ever had in purchasing a vehicle. We will certainly recommend NW HONDA to everyone!

EXCELLENT PRE-OWNED SERVICE

On 9/24, I stopped by Northwest Honda located in Owings Mills, MD. My salesman was Jonathan Carr. Mr. Carr's service was excellent. He was by my side the entire process. He kept me abreast as to what the next process would be. I highly recommend Jonathan Carr future dealings. My overall experience with Northwest Pre-owned sales department was nothing short of excellent. The process took about 1 hours, in and out the door. Great service!!

Great

They're very understanding. I was able to think things through before making my decision. I wasn't rushed. I wasn't forced on one specific car like my last dealer. They held the car for me. They have been and remain in contact with me. Excellent crew.

Very Happy Customer!

Chris Smelser at Northwest Honda made my buying experience a pleasure. Lane in Finance and Branden Boudris in delivery were very helpful also. Highly recommend!

Good experience!

Gary Williams was awesome and extremely helpful! Same with Dawn in finance and Jesse in service. I had a good experience at northwest and would definitely do more business here in the future.

Service Rep Rude

Took my car to get looked at and Tim whatever his last name is was just outright RUDE! I don't understand how you can be the head of a service department and be so rude! Definitely a turn of. NEVER AGAIN!

Found staff to be friendly and knowledgable.

Sales personnel listened to what I wanted and then showed Mya variety of options that met my needs. Financing was easily arranged. Overall, this was a great experience for me.

A friendly and negotable dealer

After we have visited a lot of dealerships, we made a last stop for that day at Northwest Honda dealershipand on our way in we met a gentle nice looking man Mr. Azaria Arefayne. (AZ) he welcomed us, provide us a seat and we started our mission to buy a car conversations, he gave as choices, price ranges, and specifications of the car we were looking for. We did a drive test and we loved the car and with great convenience we able to purchase the car of our dream. The dealerships' environment, the staffs who work in there, specially the salesperson we dealt with( Mr.AZ)and the accounting dept. staff Mrs. Dawn are really made us feel like we have been there for a long time. Finally please thank Mr. Azaria for his effort to make us buy a car in less than a day and the service he provided us for introducing the new car part by part and feature by feature relentlessly by answering all the questions we asked him until we leave the parking and even the promise he gave us to call him anytime for any question, makes northwest Honda dealership the best of all in the area

A very pleasant car buying experience!

My sales person was Raschelle and she was so nice to work with. She listened to my needs and actually went to another Honda dealer and got a car with the color and accessories I wanted. After my purchase was finalized, she had the car cleaned and gassed up and we sat in the car while she explained how to operate all of the features that I would be enjoying. Dawn was very knowledgable and efficient with the financial side of the process and Ray made sure that I got a really great bottomline on the deal.All of the employees were friendly and some congratulated me on my purchase. I felt good when I left there. It was a very pleasant experience!

Honda's Star

Had a nice experience working with Raschelle Seville- Castro. Raschelle wasn't a "pushy" sales associate. She patiently explained the functions of the car I selected, including answering ALL of my questions :-) She was able to work out a deal that didn't leave me feeling like I've been robbed. Have recommended my co-workers and family members to visit the dealership and ask for Racschelle.

Easy to work with and very caring

Before I decided on the model I wanted, AZ brought out several for me to drive.He assured me it was no effort at all and he'd bring out more if I needed to try other cars. And after I purchases the car, he told me to come back at any time and he would go over any other questions about the car. A few days later, I called and he made time for me at my convenience to go over my questions and additional features of the car.He gave me plenty of time and said to call any time I wanted to come over or had any questions in the future. I never got the impression that his job was over once I made a purchase.

Finally a dealership that gives good deals!

Braden Boudris took great care of us. He was able to work out a deal that did not leave me feeling like I had just been a victim of theft. Left with registration and car tagged. Woot woot! I LOVE my new honda odyssey!! Thanks Braden!

Best Customer Service!

I have been taking my Honda CRV to Northwest Honda for about 5 years now and I absolutely love it. No one likes taking their car in for service, but I can honestly say that I do not mind it. All of the employees are always smiling and very nice and they make sure to take great care of their customers. I won't take my care anywhere else. I completely trust Northwest Honda!

Wonderful Experience

The Showroom was very clean. The selection was great. My Salesman was perfect and so helpful. Everyone at Northwest Honda works as a team!!! I would highly recommend Northwest.

Desiree Vaughn's 1st purchase of a New Car

On 8/11/2015 my family and I had an appointment with Chris at 12:00pm however we were greeted by Azaria Arefayne who was instrumental to the purchase of my new car. I appreciated his concern and effort to explain the features of a lot of cars and help me to select the perfect car for me. Mr. Arefayne was personable, understanding, and concerned about my needs and wants in the purchase of my new car. We enjoyed our experience and will recommend him to friends Nd family looking to purchase a car.

Lies, disrespect, and dangerous. F Rating on BBB

Wish I could rate a 0 star.Let me first say we bought a used Honda Odyssey mini-van. Our salesman was decent, paperwork, and financing ok. (They ran our credit though we explained we had financing to try to sell us there's) The van, we had the van for 3 days......and my wife made a mistake which was a blessing in disguise She bumped a yellow pole at a bank drive-thru. I was very upset, but that's why we have insurance.So we took it the body shop and this is were the story begins. It was at the bodyshop for 30 minutes and I got a call to come to the shop. The body shop had discovered that the van had been in two major accidents prior to our "bump" which uncovered the real issues. I'll take the time to explain the back. The left rear quarter panel had been replaced from a prior repair. This is typically a sign of a pretty serious accident. Which would have been ok if the repairs were done correctly. The quarter panel was popped off behind the bumper and installed poorly. The body shop was able to detect this within minutes of having the van. There was another major case for the front as well. So, I called Northwest to explain the situation. After being bounced from person to person I finally got in touch with the sales manager, who quickly said "Don't worry about, we'll take care of you. If all else fails you're still under your warranty for the structure.". I was so relieved, I called back the next day as instructed. Rashad was not there, I left a message. I finally got in touch with him a few days later. He had no clue who I was or my issue. Explaining it again didn't really remind him, I thought I was being punk'd. After a 30 minute call he said I needed to talk to the general manager. I was placed on hold, then the phone was picked up, I could hear them talking in the background. Then I heard something that upset me and one thing that got me mad. The first thing I heard was "I don't want to deal with it, just hang up" then I heard a click. I was so mad. I tried calling back and I was sent to voicemail.I really couldn't believe I was being treated so poorly. I never once got upset with them till this day. So, I gathered my thoughts and thought I'd try to kill them with kindness. I waited a few days and called back, I got the GM on the phone. Instantly the Jon Orofino got really rude with me on the phone. I explained "I'm upset with the dealership, we had a good experience so far. It's just we are having an issue that we need help with." I explained the whole story to him, he seemed to level out and send he'd send someone to the body shop to look at it. I mentioned the Rashad had said that it shouldn't be a problem because of the warranty. He quickly stated the warranty wouldn't cover it, but also said "We'll take a look and see what we can do."A few days later I got a call from the body shop saying that they came to look it at, he had personally explained the issue. The guy they sent agreed there was a major issue and that it needed to be fixed. I waited a few days to hear from them..... I never did. Three days later I called to speak to the GM, I got him first call, "He stated he needed to talk to the body man he sent over." I said no problem here's my number, He said he'd call me back in a few hours. I waited till the next day nothing, Finally at around 4pm on the second day I called him back and this is where things got ugly.When I say ugly I mean really ugly. I couldn't believe half of the things that he said. We started to converse about the issues and he asked "What do you want from me?" I replied "The van the way it should be. This is a bad van that been damaged several times." He agreed the van was a bad one. He stated they were not in a position to repair it. I asked what he was in the position of doing. He replied "Not much, we won't take it as trade, but we can cut you a good deal on a new one." I replied, you sold me a van a that had a ton damage and you want me to buy something else from you. He then said "That's the risk you take when you buy used." I then was really upset and said "You sold me a van I put my family in that my body guy and yours said is dangerous." Next shocked me "Yes it is a bad van, but we can't inspect every vehicle like that."WHAT!?! Without taking anything apart my bodyshop found it in minutes. Northwest is nothing but a bunch of thieves. We lost over $5000 on the van in the end. We were taken advantage of, promised help, and were given nothing.I filled a complaint with the BBB, Northwest refused to communicate with them and now have an F rating for the next three years.I wish it would have worked out, as I really was upset with them and I know we live a world were things get over-looked, but they should have owned up to the mistake and offered us some help.

Exceptional Service & Great Price

I have now bought two new cars in the past two years; one a 2014 Toyota Rav4 and just recently a 2015 Honda Accord Coupe. I mention this in order to show that I have had two experiences, and the experience at the Toyota Dealership was okay. Hard negotiations on price and the service was good. But, the Northwest Honda experience was phenomenal. AZ was the sales guy that worked with me and I can honestly say I have never had such a great experience. I was searching for cars two years in a row and I visited numerous dealerships, however, no one could touch AZ. Every question answered and he was very knowledgeable. He was very kind and catered to our every need, whether to test drive multiple cars or just answering all of our questions. He was very patient and did not force the issue at all unlike other sales people who don't let you leave. The price was outstanding and the entire team from AZ to the money people worked with us and made the entire experience very fun. Car buying should be an experience where the customer comes out satisfied and excited to have a nice car, not feeling like he overspent and had the negotiator get the best of him. Northwest epitomized this philosophy. If you want a honda and don't visit Northwest your doing yourself a disservice.

Mitch's new Accord

From beginning to end my experience was great. The sales specialist was very knowledgeable but not pushy. And the manager and finance people worked with me to get the deal done.

Quick and Easy!

The whole purchasing process was very easy.Melvin was very knowledgeable and i never felt pressured to buy. I would definitely do businesses here again.

Veterans appreciated

This is the one dealership where I felt that my service as a veteran was respected, appreciated and taken into consideration, even outside of the usual Veterans/Memorial day commercialism. Every step of the way from the first phone call to the final signature, I was treated with friendly, courteous and professional customer service from my Sales Rep Melvin Bey and everyone else with whom I came in contact. This was my best car dealership experience in 15 years and four car purchases. Their sales rep was refreshingly honest, and acted in good faith with no sales pressure tactics. The environment at Northwest Honda is relaxed, orderly, comfortable and exceedingly efficient and personable. Their webpage is user friendly, intuitive and modern. This people do EVERYTHING, not only your registration and title, but they hand you actual license plates. Veteran or not, if you are in the market for a new or used car, start with Northwest Honda.

Great customer service

The service at North West Honda was very exceptional. The sales associates were very patient with me and the finance manager was amazing. My credit was pretty average , but they worked with me to find something for a good rate. Most dealerships probably look at your credit score and pass judgment but not here.

Awesome Customer Service!

My experience at Northwest Honda was great from beginning to end. The customer service was phenomenal. The dealer worked with me to make sure all the features I wanted in my car were met. He helped me find the perfect version for me. I am in love with my new Honda CR-V and I wouldn't change a thing!

Great Experience

One of the easiest processes I have ever had. The salesman was courteous and friendly, and worked with getting me the car we needed, not just the most expensive car. They stayed late after hours to complete the deal, and negotiating on a reasonable price was the easiest I have ever had with purchasing a car. Would highly recommend this dealership to anyone considering purchasing a Honda. A+

Easy Peasy

My mother was looking for a new car to replace her 15 year old vehicle. We had decided on the Honda Crosstour and decided to look at the inventory at Northwest Honda. We are glad we did. Our positive experience began outside the showroom door when we met Raschelle. She is pleasant, friendly, and helpful. She took us through the Crosstour explaining the features and answering our question. When we decided to purchase the car she was easy to work with as we completed the paperwork. After she was done with her portion we transitioned to Dawn for the financing end of the deal. What would normally be a stressful time (a new car is a big ticket item after all) was a smooth and painless process. Lucky us!

Glad I stopped at Northwest Honda to view their cars

I never thought that it would be this easy to purchase a new car. It was a good experience buying my new vehicle. Glad I stopped by.

Excellent blessed

Worked with me every step of the way while getting me the new car I wanted. Very professional, good person. Best car buying experience ever.

wonderful experience from dealer

After I signed up in emund.com, Northwest Honda gave me a quick response and very reasonable price. This save me a lot of time to negotiate price with dealer, which is hard part to buy a car. So the process to purchase the vehicle went very well. thanks Anthony to help me.

A second positive experience!

I came to Northwest Honda in 2007 and loved the personalized care I received from both the selling team and the service team. I drove away with a brand new Honda CRV EX-L that I really loved.Eight years later, I was hit from behind while stopped at an intersection and my beloved car was totaled.I returned to Northwest Honda because I had such positive feelings about the dealership. I was happy to be referred to Braden. I didn't know what I wanted to buy, but Braden was very knowledgable and understanding. Still, I wasn't ready to make a commitment. I took some time to shop online and try some other dealerships, but ultimately, I returned to Braden at Northwest Honda. I am happy that I did. I found a car (a 2012 Honda CRV EX-L) that I really love and with a monthly payment that I could easily afford . I am grateful to Braden for his patience and understanding at a truly stressful time for me. Thanks Braden!Suzanne

The best car Buying experience

Braden has made my car buying experience the best ever!. The whole process was fast, easy and professional. He handled my application in a timely manner. There was no pressure or whatsoever. He was honest, very patient and answered all my questions and concerns. To top it off, he was so nice to my kids they started playing with him. He offered them coloring books and stuff to keep them busy. He made us so comfortable. I was leaving the dealership with my car, a big smile on my face, and an overall great experience thanks to him. I believe this is what car buying should be like for everyone. Therefore, if you or your friends are considering buying a car, I strongly recommend you see BRADEN BOUDRIS. He is the guy you need

Amazing

Mgary Williams was a great guy to work with while closing my deal on my new Honda Accord. It wasn't all about the money or sales to him. He taught me life lessons and treated me like a customer should be treated.

Quick, & easy

I have been having problems with my car for so long. I was referred to Branden specifically by others. I had asked him a couple questions he walked me through the entire process of filling out app, sending over documents needed so when i get there it would be faster. He stayed in contact with me, was very understanding and knowledgeable. I was selling myself short on what i could get and he got me in my dream car, with my dream color. It was quick & easy. The payment was alittle or what i was hoping to pay but I didnt complain because i was upside down on my last car loan so they really helped me alot with getting out of the loan. Branden went above and beyond for me. He was so generous, helping, and professional. I honestly didnt expect to walk away with a car But look at God. He allowed Branden, the owner & the finance lady Sharonda help make my day amazing. I drove away with my dream Honda Go, Go, Go Branden !!!!!

Great deal, great warranty...

My vehicle was written off as a total loss. I had 10 days to find a replacement that would accommodate my family and I. After doing some research using autotrader.com and CarFax, I decided to stop by the Northwest dealership which is 10 minutes from my job. Branden Mitchell was my sales person. He was very polite and was very knowledgeable about every car that I inquired about. My heart was set on a CRV but I didn't think I would find one in my budget. I test drove a few vehicles during lunch breaks. Either the SUV didn't feel right or the payment was too high. Two days before returning back my rental, Branden called to tell me that they just received a CRV. It had just about everything on my checklist. It was certified with low mileage and just 2 previous owners. Joe Miller assisted with the financing and assured me that the car payment would meet my expectations. Thanks very much for a pleasant car buying experience.

Professional Service

My son and I came to Northwest Honda to look at the Honda HRV after receiving an email reponse to an on line search. I was met and treated with complete respect by Mgary Williams. He was totally professional and showed me all the features of the HRV then we took it for a test drive but it was no to my liking. Mr. William did not get annoyed or pressure me, instead helped me determine the car and options I truely wanted. Long story short I purchased an Accord and I am very happy with my purchase.

Superior Customer Service

My husband and I were met with impeccable customer service when going in to trade in our old car for a new one. The salesman was very knowledgeable about the stock availability and paid careful consideration to our needs. He wasn't trying to talk us into a purchase outside our means. He was very professional and courteous. We will definitely recommend all our family and friends to Northwest Honda. Thanks Mr. Larry Brooks you are a major asset to Northwest Honda!!

Great experience at Northwest Honda

Larry Brooks was great! Professional, good listener, courteous and great service. Would certainly recommend him Had a bad experience at another local Honda dealership and came to Northwest... so glad I did!

Great Customer Service

Had a great experience all around. Braden went above to make sure I got what I was looking for in a used car. I would highly recommend this dealership if you need to purchase a Used car.

No Pressure, No Problem