Honda of Grand Blanc

4.8
Overall Rating

Customer Service: 4.8 Buying Process: 4.9 Quality Of Repair: 4.8 Overall Facilities: 4.8 Quality Of Work: 4.7 Friendliness: 4.8 Pricing: 4.4 Overall Experience: 4.6


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Patient and courteous

5
Carguru on 11/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Chanler was great at finding us a vehicle that met all of our needs. We felt as though she was excited to show us vehicles and seemed to be dedicated to her job. Wonderful personality that made the car buying expirence very pleasant! Will deffinitly be using her in the future as well as recommending her to others.


excellent service

5
Gary on 11/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very pleased with service and advise. Very professional. Work was done promptly and in a very professional manner. Visit to this dealership for service exceeded my expectations.


It was great service

5
Andrew123456 on 11/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They are great people with a lot of experience and knowledge. They are very professional in a timely manner with relatively competitive and good prices. I recommend them so highly.


Fantastic Sales Service

5
Andrea on 10/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Steve Phillips provided fantastic sales service. I called him up, told him exactly what I was looking for and within one business day, the vehicle arrived. I test drove and signed papers. I drove home that night in my new vehicle. Very easy, and can't thank Steve enough for making this a great experience.


nice experience

4.6
Neo2 on 10/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

The moment I stepped into the dealership Ross Nolan took care of my intention to see a car. He never act " excuse me or I dont understand" to my strong foreigner accent, very important for me . To the end I bought a car.


Excellent service from Jason!

5
Bob & Valerie on 10/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We went into Honda to look for a new lease & ended up going home with our new CRV! Jason, Honda's Manager, took care of this entire transaction for us. We met Jason on our last lease & felt comfortable to go to his office & ask if he could help us with this lease. There was no hesitation to help us! Some Managers would pass us off to Their staff, but Jason knew it was comforting to us to deal with him! Customer satisfaction = 10!


Highest Level of Service

5
Honda1248 on 10/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Al Serra dealerships have stood out in the area for high quality sales and service experience. We drive out of our way to buy Chevy's, Honda's and Subaru's, both new and used, and to get them service because of high quality experiences. This family of dealerships under Al Serra name have attracted very, very good people and they treat their employees very well (e.g. countless scholarships to employees' children). This trait of treating employees well translates into taking care of their customers! In short, they treat people how they want to be treated and they get the job done right.I am simply a long-term customer that had had one great experience after another with them.P.S. Thank you Anquan Clemmons for your great help buying our recent vehicles, and to all the people behind the scenes.


This is THE place

5
jbean21 on 10/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have never had such a positive experience buying a car. My salesperson was very helpful without being pushy. The manager was fantastically helpful. And when I did have a problem with the car after purchase, they fixed it immediately, no questions asked. There was nothing about my experience that wasn't positive. I am a customer for life.


Quality

4.8
Grandpa G on 10/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Good customer service Smile when arrived. Updated on a regular basis. Made suggestions for preventive maintenance since we were driving to Florida soon. Good experience


Service Visit Review

5
Barbara Trollman on 10/08/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This review asks, "Would I buy a vehicle from this dealer?" I want to clarify that I wouldn't buy a vehicle from this dealer, because they no longer manufacture and sell Honda Elements. I will stick with the car I have. I do usually prefer to have my Honda serviced at a Honda dealer though and these guys have usually been pretty good and the staff are extremely friendly.


Great place

5
Hondacrazy on 10/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Service & sales departments have always been great: good at explanations, helpful with suggestions, fair in pricing, and quality in workmanship.Very friendly service, polite.Also please do not text me with a request again. Had I not thought so well of the dealership I would have deleted the text. In the future please use email acct available through the the dealership. I won't respond to future requests by text. Thx


Price

3.2
carguy on 10/05/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 2.0 Overall Experience: 2.0

The price is little bit higher.. Should be lower than Windows price post for the car if the dealership want to sell. For example..I want to buy Honda CRV EX.. the windows price said $27K, then should be sell lower than the windows to me like $25-26K not go over. The dealership try to sell me $28,500. Should not!!!!


Smart, Trustworthy and Positive

5
aChand90 on 10/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Anquan is a knowledgeable young man and reliable salesman. His positive attitude & smile are contagious. He is very quick to respond to any inquiry I may have and he knows his product. Call Anquan today for a great car purchasing experience!


Anquan Clemmons

5
1spartan on 10/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Anquan Clemmons was courteous, thorough and knowledgeable, providing me with a tremendous experience at Honda of Grand Blanc. He conducted business in a very timely and professional manner. I recommend him to anyone looking for a similar experience - I will be returning!


my new car

4.2
Lilt350 on 09/28/2016

Customer Service: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

My new car Is great I had Anthony young helping me he was excellent at getting me my new car he helped me with everything I needed


Wonderful Experiance

5
Erica on 09/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The sales people at Al Serra are extremely friendly and helpful. They worked with me to find a car that was in my budget and one that had everything I wanted. Ross did an excellent job!


Excellent Customer Service

4.6
Regina Wortham on 08/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

My sales Representative made me feel like family. The sales Manager was a very warm and friendly person who went beyond his call of duty to ensure that I was satisfied. Thanks to both these Guys for a job well done, I love my experience and my new car!


Awesome Experience!

5
Sam on 08/24/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ross Nolan was my salesman and was truly a pleasure to work with. Very patient, kind, and really showed he cared about my happiness with my purchase. Him and his manager, Jason, went above and beyond to get me a great deal! Wonderful experience!


Mr miller

5
Randy Miller on 08/15/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Dealership is a great place to shop and have service completed


appointments?

2.2
1napright ate on 08/12/2016

Customer Service: 1.0 Quality Of Work: 3.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 1.0

Whats the point of appointments if the employee doesn't actually make them?I made an appointment for an oil change and tire rotation so I could be in and out. I arrive on time for the appointment only to be told that there was no record of the appointment. So instead of saying hey sorry we screwed up, it's gonna be 2 hours before we can get you in for the service do you wanna wait? Nope.It wasn't until I asked the writers after waiting for 2 hours if the car was almost ready to go that they tell me it's the next one to into the shop.Even though Honda of Grand Blanc is closer thenBrighton Honda, I will not return in the future. Also thanks for offering and handing me a receipt for the services!


Dedicated, Exceptional Service

4.8
cdegiorgis on 07/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Honda of Grand Blanc and Jason Freeman went the extra mile to ensure we were able to lease a new CRV. We are grateful for the exceptional service, and we LOVE our new car!


Service

4.6
aspen on 07/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

The service on my car was done far quicker than originally stated. Really appreciated the loaner car, and delivery of my car to my home


Very fast and professional people, nice.

5
Gary Kortas Sr on 07/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Air bag recall and they went over my car so no problems. Very friendly staff and helpful ,great coffee and very nice waiting area,will return for more work. Thank You Gary


Great service

5
Andrea Derricks on 07/01/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The services were excellent. They went beyond what was required. Everyone was nice and friendly. I will give 5 stars for all of the above. Popcorn was good also.


Accord engine rebuild

4.5
S. C. Low on 06/29/2016

Customer Service: 5.0 Quality Of Repair: 4.0

Although the car was still within 8 years it had more than 120,000 miles on it so Honda was not willing to pay the full cost of the rebuild. They split the cost and my share was $1750. Naturally I would have preferred Honda pick up the full cost even if it was over the 120,000 miles.


New car

5
Hammerktmka on 05/30/2016

Friendliness: 5.0 Overall Experience: 5.0

Our salesman Anquan was the best!! He helped us get the car we wanted and was nothing but helpful. Definitely will recommend him to our friends and family.


25 words won't do it!

5
mickyt on 05/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Pricing: 5.0 Overall Experience: 5.0

The only dealership we have dealt with since moving to Michigan over 20 years ago and after this purchase we see no reason for this to change. They don't want to just sell you a car, they want to make sure that your glad you did. We are! Michael & Theresa Richards


Oil Tire

4.8
oliver on 05/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Checked past records to see what was needed besides oil change and tire rotation. Discovered brake fluid had not been done when they did brakes last time. Also needed power steering fluid changed.


Service

4.4
Christine Baker on 05/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

Friendly and knowledgeable. Waited for a little bit , but they went above and beyond to help me with my car. Thank you, my car runs great now


First visit won't be the last.

4.8
Mike1953 on 05/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This was my first visit to this dealership for service. The service advisors were friendly and knowledgeable about my Pilot and listened tonight my questions about this vehicle I recently bought while in Florida. Thankfully, there is a good local dealer tonight help me take care of it.


exceptional service at Honda of Grand Blanc

5
J. Allen on 05/12/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Jason the salesperson was very helpful, friendly, professional and knowledgeable. The General Manager Jason Freeman was so kind and made an already great buying experience even better. The sales manager and finance manager were great as well. Thank you Jason's and the rest of the staff. I will definitely refer my friends and family to buy there next car here from Jason D. Thank you!!!!


Service on my car.

5
A Christie on 05/01/2016

Customer Service: 5.0 Overall Facilities: 5.0

Happy with service and technician. Oil change was done and in a timely manner.


Great experience!

5
randy65 on 04/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Fast, friendly and efficient service from the sales department. Worth the 60 mile drive to get a great deal with excellent service from the sales team.


Totally Positive Experience

5
Clyde on 04/28/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Very good, streamlined experience. Amy was very nice and helpful. She made the experience go really smooth and I definitely will look for her again, when I purchase my next vehicle!


I was very happy with my service call on my car.

5
martin sugden on 04/27/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was very happy with my service check on my car. I took a long trip the next day and it drove very smoothly. My service was fast and friendly.


Janet Modesitt

4.7
Janet Modesitt on 04/27/2016

Customer Service: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

My overall experience was quite positive. Ben T., the service manager, was excellent.


Service

4.8
Bob on 04/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Was waited on promptly. Everything that I agreed to was done . The car runs great. I have brought my car to Honda of Grand Blanc ever since I bought it in 2007 and have been pleased with the service and the service advisors.


HONDA OIL CHANGE

5
Bob Lennox on 04/18/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Jared was the service manager on Saturday morning. Jared was very cordial and friendly. I was able to schedule future service and I got in on time for my oil change appointment. Thank you for the great service. Bob


Air bag recall

5
Joan Turner on 04/18/2016

Customer Service: 5.0

Went to Honda of Grand Blanc for am oil change and was informed there was a recall on my make and year.Took car in for oil change and was informed there was a recall because of the air bags. I left my car and Honda paid for a car comparable in size to my CRV telling the parts wouldn't be in until May. Was surprise when just a month passed and I got a call telling me my car was ready to go. Was a quicker turn a round than expected which made me very happy. Thank you, Honda for such great service!


LEASING A NEW VEHICLE

5
JANET on 04/15/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I LEASED A 2016 HONDA CIVIC AND I WAS VERY PLEASED WITH HOW SMOOTHLY IT WENT.


Quick service

4.8
CV-R Owner on 04/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

Service was good but warranty work could not be done because dealer did not have parts yet. I will reschedule that work to be done in a few months.


new Honda CRV

5
ann on 04/05/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

efficient very friendly explained all aspects of new car made the buying process easy


Great support

4
Vic posa on 04/03/2016

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

Good straight forward people. Honest and helpful! Easy buying experience and good price!


Car review

5
Zack on 03/28/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Very good customer service. I liked dealing with them


Service experience

4.8
Yolo68 on 03/22/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I took my Honda Accord in for a new key fob and the car was taken in right away. I realize the service required was minor but I was treated very good, like all my other trips to the dealership. I would recommend Grand Blanc Honda and I will more than likely buy another Honda.


Awesome Sales Staff

5
Bradley Keiser on 03/13/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Was very refreshing to have a salesman not forcing a car on me. was actually told "your the one buying get what you want"! The number of vehicles to choose from new and used was very impressive! Nick Bishop is a great salesman to work with!


Poor Buying Experience!

1.5
Dennis R on 03/09/2016

Customer Service: 1.0 Buying Process: 2.0 Quality Of Repair: 1.0 Overall Facilities: 2.0

I found a vehicle on-line at this dealer and after making an inquiry about it, a couple days passed before I received a reply to my inquiry--very slow response. But I went ahead and made an appointment to check out the vehicle. Upon arriving at the dealership no one greeted me or offered to assist me right away, and I wandered around a few minutes before someone asked if I needed help. The salesman I had arranged to meet was busy, and when I told the person who I was there to see they did not offer to help--I just had to wait. The salesman was not particularly friendly or express much interest in the fact that I was there. He looked up the vehicle I wanted to see, brought it around and gave me the keys for a test drive. He did not offer any information about the car or seem to know anything about it. I checked out the car, took a drive and found a couple things I thought should be addressed. When I brought these items to the salesman's attention he at first offered to take care of them, then had to check with his boss. The boss offered to lower the vehicle price if I would take care of the items of concern myself. Since the car was what I was looking for, had low miles, was in good mechanical condition and my concerns were not safety related, I decided to purchase the car. And, because I lived 1 1/2 hours away, it would have been difficult to make another trip for the car if Honda of Grand Blanc had agreed to correct the items of concern anyway. Although I feel they should have been taken care of before the car was offered for sale. The vehicle was NOT very clean and Honda of Grand Blanc did not seem too concerned about offering the vehicle is a presentable condition. This was NOT an enjoyable buying experience and my impression was that Honda of Grand Blanc just wanted to get the car off their lot without making the effort to clean and maintain it properly for sale.


Oil Change and car checkup

5
SusanT1 on 03/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone was very professional, informative and on time. Not waiting too long and the dealership/service in whole is above average. I do appreciate the service and sales, and office personnel attending to my car and paperwork.


First impressions last!

5
Jan on 02/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

we have driven Honda's for the past 22 years and have no intention of going elsewhere. We have had a Civic, three CRV's and an Odyssey. They have all been dependable, reliable and went on to transport other families. We are very happy with Honda of Grand Blanc. The dealership, service, employees, vehicles and of course the popcorn have insured our return and loyalty over the years. You do a super job.


Best ever

4.8
Carrier, Ruby on 01/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Sales people were very friendly, respectful and knowledgeable. Very nice vehicles. They took the time to answer all my questions and inform me about the car.


We trust our car here.

5
Dan on 01/02/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Our Civic Hybrid is back running in tip top shape after 130K. I just wish the hybrid batteries weren't $3K for reman'd parts.


As always

5
Ron on 12/18/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great...as always. Always go a great job of maintaining my car.


Purchase A Kia

5
Jerry1974 on 12/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The dealership staff was awesome. I would truly recommend Honda of Grand Blanc to everyone looking to purchase or lease ride at the Grand Blanc Auto Plaza.JR


Very Pleased with Lease

5
Very Pleased on 12/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I leased a Civic. This was my first time leasing versus purchase. Dave, the sales associate who assisted me, was wonderful. He's been working with my wife and I for many years, We love this dealership!


LAST MINUTE OIL CHANGE

5
C K on 12/04/2015

Customer Service: 5.0 Overall Facilities: 5.0

Called in to see if there was time for a oil change on the '04 Honda CRV.Service advisor said "Yes, There is a slot available at 7 PM."Great to have an opening with out a scheduled appointment !!


Honda car purchase

4.7
G. Donald Kaye on 12/02/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Mr.Simonson was not merely a " sales person," he was an interpreter of my needs and requirements both in terms of the vehicle itself but in financial terms and arrangements as well.


Honda sales and service

5
Saleem Shah on 11/18/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great people from start to finish!!!! They just do a great job from start to finish. Ensure you get the best deal and service.


Excellent service, kept the words.

5
David Patel on 11/17/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Excellent customer service. Kept their words. Do business again.


Spot on and timely!

5
Organ on 11/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As always ,over the years of owning Honda cars, we ( my wife, son, daughter and grandchildren,) have found Honda THE car to own and drive. Safe, solid and serviceable.


Great service at reasonable prices

5
Janell Johnson on 11/11/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I've taken my car to Honda of Grand Blanc for several years and keep going back because I trust their judgement and their expertise. I get good service for reasonable prices. They also get me a loaner car when my car will be there more than one day. I would definitely recommend them.


Great Vehicle...Great Price. Would go there again.

5
RHENSL on 11/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Never owned a Honda before, but when we saw the odyssey, we knew we wanted one. The sales manager, Jason Freeman gave us a tremendous deal. I never thought I'd ever own a Honda, but when I saw one, I was hooked.


Service on a car bought at a different dealership

5
wngzlady on 11/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Even though the 2011 Accord was not purchased here the service staff bent over backwards to make me feel welcome in their department. Jerry was awesome.


Honda regular user

5
Nader Bassily on 11/04/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

They have an excellent repair and service department.


Good salesman. No games, no pressure

5
Marcia Cook on 11/03/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Emailed about interest in car I saw online. Made offer for car if as perceived by ad as live 2+ hours away. No games. Accepted offer. Car as described in photos and description. Fast paperwork.


Very Helpful People

5
starrsevn on 11/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Besides working with my crazy 3rd shift schedule, the people here went above and beyond to work out the payment plan I needed. I will definitely return and recommend!


Great people

4
Big Dog on 11/01/2015

Buying Process: 5.0 Overall Facilities: 3.0

The dealer ship had all the cars I wanted to see. I am already planning my next trip to see about another car. Bigdog


Mark exceded my expectation

5
Frederick on 10/30/2015

Customer Service: 5.0 Buying Process: 5.0

he should be CEO of Serra Enterprises. why does it have to be a minimum of 100 characters should not even need a written survey Only ones to fill out are really really dissatisfied. The truth of a matter is that this was a referral from Ike wasn't for him I would never have gone there. Now Mark is the one I check with first for all Serra dealerships for purchase.


Great service from Jerry Runyon

4.8
Tony G on 10/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 4.0

Jerry Runyon was absolutely wonderful in helping me solve a problem I was having with a tire. He's a great addition to Honda of Grand Blanc!


Great service dept

5
Janet Mack serwin on 10/28/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have been going to grand blanc Honda since 1994 and love the service department they take great care of us


Friendly employees. Reasonable time and cost

4.8
Grandpa G on 10/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Was able to make an early morning appointment. Employees very helpful. Employees were courteous. Thank me for using their dealership. Were able to advise me when parts would be available to handle the recall on my other vehicle.


Good experience.

5
Aaron Nelson on 08/03/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had a great buying experience. Dino was a great salesman and did everything in his power to ensure we were completely satisfied with our purchase.


paul walker

5
Paul Walker on 07/14/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I started visiting this dealer to service my car and the service department was so impressive, I have purchased two cars here. This is the gold standard of dealers,


Very Satisfied with the Work

5
Juliana Clark on 07/10/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service advisor was very helpful. He answered questions and made suggestions but did not pressure. We have taken our cars here for service for several years and have been very satisfied.


Highly recommended!

5
Tyler Freeman on 06/30/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Everyone here was fantastic to work with. They were all friendly and helpful and I would not go anywhere else to buy a car.


Great friendly staff top notch customer service

5
Jacquelyn Yovich on 06/29/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service is outstanding and the people are friendly. Very happy I chose this dealership to purchase a car from!


really excellent service department

5
Linda Campbell on 06/26/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

the experience of buying a Honda at this dealership was fair, easy and relatively quick. The sales staff are knowledgeable and friendly. The Service Department is THE BEST.


Al Serra - Ron Allen Salesman of the Year !!

5
Pinckney Car Buyer on 06/22/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We actually dealt with Ron Allen at Al Serra Auto Plaza, which is the used car lot for all for Al Serra;s various dealerships. Ron was very honest, to the point, and an absolute pleasure to deal with. If you want a "car buying experience" where you don't have to deal with a "used car salesman", go see Ron. He will treat you right. We bought one new Honda, and one used vehicle also.


Great Service

5
Sandra Hodges on 06/15/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I took my 2009 CV-R in for service. I was having issues with the air. They found a relay problem and saved me money from wasting it for a recharge fee. I was in and out in no time.


Buying my 2015 Honda Accord EX

5
Terry Trombley on 06/09/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Buying a car At Grand Blanc Honda was a great experience...the salesman AnQuan, and finacial experts (TJ & Jason) we worked with were excellent. My car is exactly what I wanted, and they worked hard to get it for me! The service department was a slight let down today. You would think with as many dealerships as Al Serra owns, you would not have to wait for a loaner car from Enterprise for 45 minutes, and then have to go back to their facility to fill out paper work! Plus, you would expect the service department to take the time to explain something you paid additional money for! All in all we are very happy with our Grand Blanc Honda experience, just feel the service department could improve from today's experience.


Great Place to Have Your Car Serviced

5
Robert Clark on 06/05/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service was excellent. Services that I needed were explained. Other services were offered but there was no pressure.I have always taken my car to Honda of Grand Blanc for service and it continues to run really well with over 110,000 miles.


friendly

1.5
Ramiz on 05/17/2015

Customer Service: 1.0 Overall Facilities: 2.0

I was there for flat tire. they fixed that and wash car after fixing


Excellent service, very helpful and friendly staff

5
MelissaM on 05/16/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We have a 2008 Accord and we were not getting satisfactory service from our local dealer in Bay City. I remembered the excellent service we had received when purchasing our Accord 7-8 years ago, so I phoned. I spoke with Jake; he was courteous and friendly, he listened to my story about my local dealer and then alleviated my fears and frustration. I made the drive to Grand Blanc Honda, Jake started my vehicle in a study. The study confirmed the issue and Jake helped make arrangements for the repair. Jake and the other Grand Blanc Honda staff helped us turn a frustrating situation into a happy ending. Thank you, thank you, thank you!


great customer service!!

5
kitty on 05/01/2015

Customer Service: 5.0 Buying Process: 5.0

This was my 2nd purchase from Honda of Grand Blanc... It is about an hour away from where I live and another dealer is closer to me but both times Honda of Grand Blanc gave me great service. Their prices and trade in values are fair. For this second purchase I didn't even visit the show room. I trusted them enough to deliver the correct car to me. What service. I won't hesitate to call them again!!


Great Service

5
Barbara on 04/28/2015

Customer Service: 5.0 Overall Facilities: 5.0

Like their oil service ..Was inexpensive but they did a thorough check of thecar. People in service dept are great


Great Service as always

5
Jutta Ivey on 04/28/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great Dealership, great service.... I have been shopping there for approx. 25 years.


Great services and sales team

5
Buyer on 04/25/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought a vehicle from grand blanc honda. Within a week I notice something is wrong. I took it to nearby dealership, they were asking for money to inspect it. Even if it is certified and had honda care warranty. But grand blanc guys took care of it right away. People at grand blanc honda are very nice, courteous, and responsible.I recommend grand blanc Honda to any and every one.


Great dealership and salesmen

5
Amanda on 04/21/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I would recommend this dealership. The employees are friendly and the facility is clean and organized. My salesman was Roger Kruger, and I would recommend him. He is very informative and seeks to help his customers but does so in a way that is NOT pushy.


Service at Honda of Grand Blanc Mich.

5
Jill on 04/21/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had a great experience at the H of GB Service Dept. Everyone was very helpful and professional, kept me updated of any findings and pricing, and delivered as promised. One issue, service is almost getting too pricey to afford.I've purchased several cars from this dealership, and will continue to do so.


Honda repair

5
Laurie on 04/21/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My car had grease stains on the dash and seats. Contents were removed from glove box and left on the passengers side floor.


Took their word and regretted it

2.8
LoveMyHonda on 04/11/2015

Customer Service: 3.0 Quality Of Work: 2.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 2.0

Took '05 Odyssey for rotate, balance and alignment. Their statement was they would do Multi-point inspection and top off fluids, also. I always like the topping off deals. I needed the $125-ish work mentioned, but they also recommended $400 plus to turn brake rotors & replace pads. Had to turn that part down. Couldn't afford it. (did the brakes next day in my garage for $50). Left town next day for out of state. At second gas fillup found I was nearly 2 quarts low on oil! Later in trip, tranny began the "Honda Shimmy", suggesting ATF was low. Was it ever--almost 2quarts in a 3 quart system! The tranny misbehavior was so bad that I had to nurse the car along for almost 200 miles, with frequent stops before the thing finally responded to the ATF I added (it was late afternoon with no service places open). If I'd known these fluids were low, I'd have had any needed work done then. Could have lost a tranny out of state. Thanks for checking those fluid levels, guys.


Honda of Grand Blanc

5
Joan Turner on 04/08/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Honda employees are always courteous and willing to help whenever I go there. They are knowledgeable on service provided.


sevice department.

5
Paul Rodgers on 04/08/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The consistant "gold standard" of customer service was provided as always by Mr. Freeemans staff!


Best service around

5
Chad K on 03/25/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service department is the best I've ever dealt with. Quick, and very professional while being friendly. Highly recommend them


oil change and tire rotation

5
jade on 01/05/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Loved the coffee and popcorn and speedy service. a salesman was also helpful.


excellent service

5
Erica Young on 12/16/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great experience as always at the dealership, keep up the great work


Above and beyond...

5
AMH on 12/10/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I've been driving Honda's and patronizing this dealership for 25 years. And, given that I drive a Honda, I don't spend much time in the service area. When scheduled maintenance is required the service department goes out of their way to see that I have a service appointment that is convenient, My vehicle is always serviced in a timely manner, and all questions regarding repairs are answered thoroughly and courteously. Best dealership experience ever.


Professional and Honest

5
Stephanie Donaldson on 10/08/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Purchased my used Honda from Suburban Troy. Car pulled to the right and Jeff had it checked out and everything was good. What Suburban did was place pads over 4 warped rotors. Don't shop Suburban. Honda found the pads and alignment to be fine and only charged me for fixing what was needed. They are honest and professional and very friendly. I will not go anywhere else.


Highly satisfied!

5
Happy Islanders on 10/06/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband and I are retired teachers. We don't drive many miles per year, but do make one LONG trip south for the winter months. Have owned and LOVED the Honda Odyssey for many years. Butch Britton did a remarkable, efficient and considerate job of helping us go from 2 cars down to one new Odyssey! Don't know how we could be any more satisfied. Long-time customers of Serra dealerships, and once again, we know why!


Super fast sale!

5
retired teacher on 10/01/2014

Customer Service: 5.0 Buying Process: 5.0

They had the lowest price on a 2014 Honda CR-Z EX that I could find in the US. We made the entire transaction in one afternoon.


Excellant service and Ron Allen ROCKS!!

5
Susan...Love my Truck!! on 09/28/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

just stopped in to inquire about wanting a truck..salesman Ron Allen..explained my options..and sold me a truck i always hoped for..he gave me a fair trade-in value on my current vehicle..which allowed me to have a decent down-payment on my truck..and with-in hours..i had the keys in hand and drove it home that same day!! "Air HIGH FIVE" Ron...great job!!


Satisfied

5
satisfied on 09/26/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Roger Krueger is an excellent salesperson. This is the second lease I have gotten from him and very satisfied with. He is honest, friendly, and knows his stuff. I trust him completely and will and have recommended him to others.


great service

5
barbm on 09/25/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great service and friendliness of the service dept staff Was taken on time honda parts are not cheap but hope they last longer than less expensive parts


Excellent customer service

5
Yvonne on 09/11/2014

Customer Service: 5.0 Overall Facilities: 5.0

Great customer service! Thank you I appreciate it!


Great prices, easy to work with.

5
LeighF on 09/09/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I worked with David Simonsen. He helped me find a great used Pilot and our family loves it! They allowed me something extra I asked for after I had already agreed on price/financing and made sure the car was exactly how it should be when transferred. Did not feel I was being haggled at all, just given a good car at a fair price.


purchase of 2014 Civic

5
KathyT on 08/27/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have been dealing with this dealership since 1984, and I've never been less than 100% satisfied !! Keep up the good work !


Good place

5
Becky on 08/21/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I found everyone very courteous. They finished the service in less time than they had estimated and the best part - the price was less than originally quoted. How can you not like that!!


GReat Service

5
Ragu on 08/19/2014

Customer Service: 5.0

Thanks for the free estimate of the repairs and trade in options.


Great Service

5
William on 08/13/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I am very satisfied with the services at Honda. They are friendly and very considerate. Plan to return again.


Did you forget something?

1.4
stuartaldrich on 08/05/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 1.0

I went to this service center not too long ago, I was immediately disappointed when the manager suggested some foaming fuel engine cleaner. I had heard the dealers suffered a harsh winter and they were recommending high dollar extra services to cars. I have been wrenching on engines for a long time and I had never heard of doing something like this on an engine that was working fine, let alone on a car that only has 70,000 miles on it! When I said no, he made a face that said something to the tune of, " well it's your car, if you want to treat it like crap and not do this very expensive unneeded procedure, then it's your loss". Then I find out that they didn't replace the skid plate on the bottom of the car, I heard scraping and sure enough something was hanging down. I couldn't get to it because of the clearance off the pavement, so I took it to a Valvoline drive through center in Grand Blanc between Dort and Saginaw (excellent customer service by the way). Honda was closed so these guys hooked me up by using hardware from some areas on the plate and using the pins to make it stay up for a temporary amount of time. The guy told me that whoever did my oil change didn't replace 3 sides of the scrape plate with the pins that hold it up!


Outstanding dealership

5
Michmarketeer on 07/28/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We've leased two vehicles here - a 2013 Civic and a 2015 Fit. Got competitive pricing, with a good selection of vehicles. Friendly, responsive staff made the process easy.


Happy Customer

4.7
Vet Tech on 07/09/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Just had my car in for service and recall repairs. The service department is friendly and professional. My car was taken care of quickly and is still running well!


Concerned Custormer

3
Concerned Customer on 07/08/2014

Customer Service: 1.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

The woman in the customer service department was very rude. When I asked her a question about the receipt, she became very annoyed that she was asked to do something in addition to what she had planned to do. Then she gave me incorrect information because she did not want to find the information for me. When I told her that I knew that the information was not where she suggested, she very rudely told me that she did not know the answer, and told me to ask someone in another department. I did not mind that she did not know the answer to my question, but did mind the fact that she was so rude about it. Helping customers is the reason for the "Customer Service" department. It defeats the purpose when the person in that department acts completely annoyed when you ask for help.


Great Experence

5
Gerald Hall on 07/07/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Honda of Grand Blanc is a great place to buy a car and get it serviced. I am a very satisfied customer. I can tell you they have frendly helpful people in all areas of there store. Thank You, G Hall


New car easy as 1 2 3

5
HappyHondaOwner on 07/05/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had been trying to buy a new Honda Accord and had been emailing a closer dealership for about 2 weeks. The other dealership was slow to respond and never directly answered my questions. An internet search showed Honda of Grand Blanc had the exact car I wanted. I requested a quote and, short story shorter, I had my car at my price in less than two hours. It would have been faster but I went out to eat. I got a great car at a great price and the buying process has never been easier. It was well worth the hour drive!


This is a great dealership. I drove for almost an hour...

5
sdcypher on 06/23/2004

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

This is a great dealership. I drove for almost an hour and past at least 3 other Honda dealers just to buy my Odyssey. They have a no-hassle, no-haggle "Only Price" selling price posted on all their new and used vehicles. These prices are always competitive and you don't have to do the salesman-manager dance in order to get it. The sales staff is very friendly and knowledgeable. Service has always been great. They are even open on Saturdays for service, unlike most metro Detroit dealers. Thanks to Tony and Dave for a great car buying experience!


$36,715

Mileage: 10

Color: Other

Transmission: Cvt

Body Style: SUV

City: Grand Blanc, MI

Engine Type: 1.5L I4 DOHC 16V

$25,789

Mileage: 25055

Color: Other

Transmission: Cvt

Body Style: SUV

City: Grand Blanc, MI

Engine Type: 1.5L I4 DOHC 16V

$22,501

Mileage: 57601

Color: Other

Transmission: Cvt

Body Style: SUV

City: Grand Blanc, MI

Engine Type: 1.5L I4 DOHC 16V

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