Honda Of Downtown Los Angeles

Excellent experience

My car was towed for service due to theft of my catalytic converter. I was very overwhelmed and upset from the events of the day. Every single employee that I came in contact with was extremely nice, respectful and helpful. Even though as individuals they were not making money off of me because I wasn't buying a vehicle, they all took the time to help with my needs and even took extra time to give me tissues and verbal comfort during this stressful time. With customer service like that how can you go wrong? I recommend them for car buying needs or service needs. I will surely use them for my needs.

Worst Honda Dealership ever!!

My review is only for the Service department at Honda of Downtown Los Angeles. I had previously drive in to the service department without an appointment to have a window inspected and upon waiting over 15 for someone to even acknowledge me. A service representative walked towards me chewing his lunch in front of me just to inform me that I must have an appointment which my first reaction was to feel disgusted by the way their service staff conduct business. Upon taking my issue up with the manager because they have a sign saying " If you're not completely satisfied please ask for the manager" which I did and nothing was done. When I received their follow up survey I was truthful to best of my knowledge and left them a bad review because I wasn't completely satisfied on the way I was treated at the service department.Fast forwarding months ahead I had a major safety seatbelt malfunction and regular B1 service but upon looking up my VIN number I was immediately inform that they were refusing service and was noted by their Dealership manager Carolyn, which is obviously retaliation and discriminated against me. I had referred more than 10+ family and friends to their business but that will stop and we will all go elsewhere for service needs. This is the worst dealership I had ever conducted business with ever and recommend everyone else go elsewhere. Look at all their reviews you will see I'm not the only one that feels the same way about Honda of Downtown LA.

Tire replacement

I came in to have my tire replaced and was given the best customer service ever, Mr Juan Salazar and Mr Darryl Wallace. These two gentlemen we the best.Thank you,Harry Johnson

Excellent Service

My appointment was 11 AM, November 11, 2015, but I was at the service center 30 mins. earlier and Iwas a attended right away with friendly staffs, by Bernabe Nava and John Jacinto. I have nothing to negative to say since I bought my Honda Civic 2014 at Honda of Los Angeles. I appreciate very much and more power sales to you.

Mis leading and very poor service!

The service department took advantage of my daughter when she came in with a simple flat tire repair.Convinced her that she needed to buy a new tire, by giving her the wrong information regarding her flat tire, when in fact, the tire could have been easily repaired by any tire shop that knows their business. Clearly this Honda dealership is not concerned about their customer needlessly spending money and only concerned with a quick, easy and dare I say more profitable solution for themselves.And while trying to resolve this mistreatment of a customer, the Service Manager (Gary) never called back as promised for 7 days. 7 days he was too busy to take our call, and never called back.I wish there was something lower than a single star. The worst treatment I have ever experienced in over 40 years of owning and servicing my vehicles.

Worst experience ever at a dealership. Stay away!

I made an appointment with Adrian Sanchez (customer service) to meet "Tony" to see a particular car, and when I arrived another salesperson swooped in instead. Tony was apparently not even called and the salesperson did not ask for him, did not even introduce himself (so I had no idea it wasn't Tony), took upwards of 5 minutes just to get a key (for a different car), laughed when my friend mentioned how long it took instead of apologizing, then blatantly lied to me and said he was going to show me 2 cars (the one I was interested in to begin with and an alternate) knowing that the original car was no longer available. When we got to the lot, of course only the more expensive car was actually available. The Carfax placed inside the car was for an entirely different VIN and didn't match the inspection report or the actual VIN of the car it was sitting inside. The sales person finally explained the car I wanted had already been sold but that he could give me the silver model for the same price as the one I wanted. He then asked intrusive personal questions like what the relationship was between me and my friend who drove me to the dealership. He proceeded to ask me for an offer on the car, which I gave as 13500 based on the statement by Adrian (customer service) that I would get a deal on the original price of 13700 online. The salesperson (I finally asked his name and discovered it was "Chris") even had me sign my offer as if they would actually consider it. He took 10 minutes of our time only to come back and say his manager would offer me 14900 (ie, zero improvement from the online price of the alternate model and 1400 over my bid). Having enough of my intelligence being insulted, we started to walk out, he followed us and begged us to stay, saying he would ask his second manager who was "more flexible". Knowing by now he would just lie more we decided to leave anyway. By the time we were outside he followed and said his second manager offered the exact same price of 14900 and wouldn't even consider my offer.I called customer service after I left and reported Chris (he didn't give a last name or offer a card, so I'm assuming it is "Christian Mestas" from the options below). Of course they were "shocked" (ya right), but refused to match my new offer of 14 for the car, which was $300 over the price originally quoted by the dishonest salesperson, saying it was "too aggressive". I will never do business with this dealership, and am now considering Toyotas. So Honda itself, not just this dealership, just lost business.

pathetic service.

First of all this place is a madhouse- loud music playing, trashy looking environment, and absolutely no order.They'll try and bate you in with a promise of a price and take that price away as soon as your ready to commit. I even saw the number in Writing!I was told that the price was too good to be true by my bank; they were right.Can't stress this enough:Avoid this dealership!!Don't waste your time.The General Sales Manager, Alex Gonzales, is a serious joke. He masks deception as "just business". Seriously, it's just BAD business!Ben

Great Experience Buying My Son's First Car

Scott Goldner was our sales associate and his non pressure style made buying first car with my son a pleasant and educational experience. First, the car advertised was exactly as promised, which is always a good place to start. Then I feel that he took the time we needed to make the most informed decision possible. Sure there was the typical back and forth negotiations, but I actually enjoy the process. In the end I feel we got a fair deal on a solid car -- a certified pre-owned 2012 Honda Accord coupe with 24k miles. This is a car I think my son will enjoy driving for many years to come.

Great Experience buying my Honda Civi

Ignacio Jimenez was my sales rep. He went over the 2013 Honda Civic (that I purchased) with me and made sure I understood how everything works. Ignacio was very knowledgeable and answered any questions I had about the car, he even setup the Bluetooth sync with my cell phone. Johnny was he finance person who handled the paperwork. Had a very positive experience here no pressure to purchase any additional service, they had to ask but when I declined they did not press the issue. Was able to purchase the car at a great price, and I will definitely recommend friends to come here for their Honda purchases.

AWFUL EXPERIENCE! LEFT DEALERSHIP IN A HAZARDOUS VEHICLE!!!

This has been the most upsetting experience trying to get my car repaired that I have ever been subject to! I brought my car in for an issue with the crankshaft, and within hours of leaving the dealership the under-shield fell from my car, and was dragged for miles as I drove the freeway. At least 4 people felt it necessary to wave me down, as my car was emitting sparks. I feel lucky that my passengers and I were not seriously injured. The next day I found out that my car's under-shield had been secured using tip ties and a bolt (which had been the obvious cause of the sparks).When I called to speak with someone about the negligence I had witnessed, all I heard from the staff members was that they weren't responsible and they were unwilling to fix my car. I asked to speak with the general manager, but I was told that he refused to speak with me unless I came in to the dealership in person. I had explained to several people several times that I did not have the time to bring my car back, again, unless my car was going to be repaired (especially since they always have an issue shuttling me to/from work), and that any communication could be handled by phone or email. I was told that the general manager refuses to communicate with my by phone or email, I imagine so that I won't have any record of what he had to say. I'm not going to go all the way down to the dealership in Downtown Los Angeles so that the general manager can tell me in person that they won't fix my car, which is exactly what I believe would happen. All I was offered was a free oil change in the future, which I found to be deplorable. An oil change in the future won't fix my car now. At the end of the day, this all might have cost them $200 to fix, if that (something they quoted me at $330 for), and it boggles my mind that after a week, I'm still dealing with this issue. Hopefully, once I get in touch with Honda's corporate offices tomorrow, I will see some resolution. DON'T GET YOUR CAR REPAIRED AT THE HONDA OF DOWNTOWN LOS ANGELES!!!

BUYERS BE WARNED! THEY WILL SCAM YOU

WARNING: DO NOT BUY USED CARS HERE!!!I came here in October '14 because I was looking for a Certified pre-owned vehicle. I heard too many horror stories about dealerships selling lemons, so I did my research and found a 2008 Accord coupe that I liked.I met with a salesman, Neuman and told him about the car I saw on the website, listed under the pre-owned certified section. I asked him MULTIPLE times if the car was certified. He said yes, and even proceeded to show me a pamphlet of the 150+ point inspection that comes with each certified vehicle.When he brought the car around, it was making noises. I asked him about it, but he gave me a confused look saying "What noise?" I figured it wasn't a big deal because the car was certified. It was from 2008 so I thought the parts may be old but still good, since it MUST have passed the certification process.I took his word for it and went for a test drive. Then the negotiations followed and I drove away with my "new" car after 5 grueling hours at the dealership.Fast forward 4 months, my car's engine light comes on. It's time for the oil change, but the car starts making strange noises. I take it to the dealership and ask them to check out the noise. Surprise! It's a power steering pump issue and it will cost me $2000+ to fix it. What a fool I've been.Still, the car is certified and I was confident they would take care of it, because they never should have sold that vehicle if it didn't pass the certification process. WRONG. The guy who hands me the bill looks at me and tells me my car is NOT certified.I walk over to Neuman and ask him why my car is not certified. He doesn't know and says it should be, if that's what he had told me couple months back. He tells me to "check the paperwork because it should all be in the papers." I drive home and scramble through all the papers, and that's when it hits me. They never gave me any certification papers. I ask him why he had lied about the car being certified. He says he doesn't know and doesn't remember.So, this is my naivety. I should have had my guards up, regardless of how nice Neuman was toward the end of the night. I was more worried about financing and negotiating prices that I had took Neuman at his word, instead of asking for the proof. Maybe he decided to leave out the certification and they changed it after I left. Or maybe the car was never certified and Neuman had just lied about it to sell the car.After waiting a week for a response, I informed Gladys at Honda of DTLA that if she doesn't respond before 5pm today, I would follow up with my own course of actions. So I will break it down for you.First, I'm going to leave bad reviews on ALL the internet dealership reviews.Second, I will fill out the Customer Satisfaction Survey and leave the proper reviews.Third, I will file a complaint with the Bureau of Automotive Repair.Fourth, I will follow up with a complaint to the State Attorney General.And LASTLY, I will contact every single Yelper on this page that has left a negative review. I will look into their situation and if it seems like they were screwed over just like I was (and was never compensated), I will ask them to repeat steps 1-4 with me, and make sure the State Attorney General hears about this dealership.

Swindlers.Smoothtalkers.Scammers.

Brought in my honda fit because it was hiccuping and losing power. MARC UCHIYAMA was unfortunately the cold and unattentive sales rep who was designated to advise me on the matter. As I described the issue, he refused to make eye contact with me instead cutting me off midsentence and telling me I needed this service that service done to my vehicle when no mechanic has even approached my vehicle to glance at it. So he's throwing all these options at me while I still try to clearly confirm the problem to him which he replied vaguely "uhuh I understand" "ahh I see" without a word or further concern, he brings over a form and slams a pen on top of it and twlls me to pick it up in 4 hours and "it'll be 300 bucks". Surprised by his eagerness to get me to agree and pay and leave, I asked again if this service qill improve my cars performance in which he replied "YEs". Three daya later my car stalled while going 50mph on the freeway. When I returned and tryed to explain my dissatisfaction, john jacinto stated "I should get a lawyer if I want anything done about it". I was shocked. I then spoke to AlvinFike who relentlessly tryed to offer more discounted services (which all salespeople are programmed to do for the rest of their lives) instead of admitting their wrongdoing and attempting to solve the problem. HonDA sold me falsely packaged services and to top it off didn't change my sparkplugs and changed my oil even though I got it changed a week before. Unprofessional. DISHONEST. INSULTING. TAKE YOUR CAR SOMEWHERE ELSE TO GET SERVICED. ALL THEIR STAR RATINGS ARE FOR NEW CAR PURCHASES. PRETTY CUT AND DRY PROCESS THAT MOST GULLIBLE PEOPLE BELIEVE THESE PEOPLE HONESLTY WANT TO HELP THEM. THESE SALES PEOPLE DONT CARE ABPUT THE CONSUMER. BELIEVE THAT IN YOUR HEART.

Worst Experience Ever As A Customer

Paid this dealership a down payment and then before signing papers we decided to go somewhere else after a salesman completely talked down to my wife and belittled her, and then mailed us the lease papers reducing already negotiated terms (basically trying to cheat us out of what we had agreed on). After finding a much better dealership (Honda of Santa Monica) we were easily helped and secured a lease. We called this dealership informing them to go ahead and process the refund process to which they acknowledged their lack of customer service and that they dropped the ball and would have refund back in our account by two to three business days. Well, we are being told on the third business day (this past Friday) they never processed it and we are having to consider taking legal action against the dealership because we can't trust anything they say at this point.Never had a worse experience as a customer anywhere.

Inspection on my 2013 Civic EX.....

Went to Honda of Downtown L.A. for a 21 Point Inspection on my 2013 Civic EX. Juan Salazar was my service advisor for today and hopefully for all my future services. He's a really great guy, courteous too. I underestimated their services due to the Yelp reviews I've read. But my service was 100% !!! Thanks Juan Salazar...

The worst sales experience ever.

-SALES REVIEW-It's my first time that I wrote review on yelp because I had the worst experience by Sales staff. I went to the dealership with my girl friends to purchase her new car after I made appointment with them via phone call. The first salesman who showed us car was very courteous and made us very comfortable (UNTIL AT THIS POINT) We were interested in buying 2015 Honda Fit and the care was very inexpensive and full of high technology (even better than my 2014 Lexus IS for some parts). It was first time for my girl friend to purchase a new car so she wants to think about several options either getting base model or EX-model. Also, we were considering between purchasing or leasing option. Later on, Sailyn Cruz came and the problems and worst experience began. He suddenly replaced the first sales guy and started pushing to sell their car today but I went to the dealership around 7pm and still needed time to think about several options over the night. So I told the sales manager that "I need quotes for base vs EX model or purchase/lease, and I will come back tomorrow after I decide with my gf. After that, he suddenly changed his face, told us "I will be back a second" and left us then never came back. Later on, different sales man who has angry face and no smile came to us and even didn't introduce himself to us (Indian American guy) He started to repeat the same questions what the sales manager asked us, never listen to us, and just told us what he wanted. I told him that I am not gonna buy the car tonight but we need a quote and will come back tomorrow (My gf and I really liked the car and was going to come back tomorrow after we decide). The angry sales man asked us, "How much do you wanna pay for down payment". I answered "2,000." He asked me again, "how much do you wish to pay for monthly payment". and I told him, "I don't know. Can you give us a quote so we can think about it?". He asked me with angry face, "You have to give me the amount that you can pay." Seriously?, I am just trying to buy a 15k compact car.. can they just give a quote to customers? I was upset by answering the same question over and over and rude attitude from the last sales man. We just left the dealership and the sales manager was laughing and joking around with other people. Never expect apologize from them or professional attitude. When I came back home with bad mood and I read the sales review from yelp and well.. I found that I was not first victim who mistreated by their horrible sales service. I don't even bother to call their General manager Carolyn to complain because their terrible sales service has been like this forever. If you don't believe me, please read previous reviews from other people. So don't consider to go to this place EVER. You will get nothing but only feeling of anger. However, I loved the Honda Fit and will go to different branch of Honda dealership tomorrow even though Honda of DTLA is only 5 minutes distance from my place.

sales managers

Terrible service by sales staff.Both Sales Managers Alex and Sailyn kept me waiting forever to talk to them as I could see them joking around. I even called the General Sales Manager Carol or Carolyn to complain about service, but no response from her either. I've bought three honda's over the years and have never seen such bad service. The only positive was the receptionist were courteous, but would never buy a car from their sales staff.

Avoid! And don't get the alarm

Lack of Price Transparency and Poor Financing Experience

In a nutshell, my car was flooded at UCLA on 7/29/14 and needed a new car quickly as my rental car needed to be returned. I went to Downtown Honda and was overcharged roughly 750$. The process took 5 hours (9:15 to 2:30) despite having the model and color I wanted.Here are the facts:+ I bought a Honda Fit for 19,497 out the door. This included a cargo cover, splash guard, and cargo tray.+ The asking price for the car was 17115 + 495 + 277 with a pro-pack and cargo cover. The increased out-the door-price was from the cargo-cover, tax, and license. I think they gave me a small discount.+ The MSRP is 17115.+ Before my Toyota was totalled in the flood, every service was done at a certified dealershipHere is the longer story, the flood aftermath was a royal pain. Most students, faculty, and staff did not know about the condition of their cars until a week after the flood. I hadn't started shopping in earnest until after that at which point my insurance's two week rental period was halfway up.Based on the reviews from car magazines and the market price of subcompact cars, the Honda Fit was a no-brainer. It also made more sense to put out a little extra cash for a new car because Hondas retain their value well. I went to this dealership after calling 5 different dealerships personally and researching the price on TrueCar.com, Costco, edmunds.com, kbb.com and AAA. Honda is purposefully restricting new 2015 Honda Fits so that it artificially increases demand and hikes prices. Downtown had recently gotten a new shipment of these models. We got a price quote, but as usual they said they would help with the price when we came in. That was a fallacious statement.I asked my mom to attend to serve as my advisor and moral supporter on this huge purchase. What wasn't revealed to me over the phone was that they installed a "Pro-Pack" which includes splash guards and a cargo tray for a 500$ markup. These items, had I even wanted them, are available on amazon for 150$ and are plastic chazerai. The splash guards require installation, but in my estimation, they don't add much value of the car. The accessories that made the most sense for a city driver like myself were floor mats and a car cover to protect items in my trunk. The former was quoted to me at 170$ (with a "discount"), but they are available on amazon for half the price. In fact, I think the amazon mats are the upscale all-weather mats that were probably much more at the dealership (still OEM). After we agreed to the price, they wouldn't accept any of the checks that I had delaying the process more, forcing my mom to obtain a cashier's check, while I talked to finance officer about the logistics of getting a student discount, which he had reluctance accepting as we needed all the documents at the time of financing. There was some confusion also as to the amount down I could put on the car for specific financing purposes, which almost led to two trips to the bank.I asked the dealership to provide a rebate for the accessories that I found on amazon cheaper: the cargo cover, the tray, and splash guard in addition to the unusual circumstances this purchase was due. They declined.Overall, maybe this is not that much of a difference from other car dealerships, but I wouldn't know since I hopefully won't have to shop for cars for another decade. The lack of price transparency and the wearing down tactics this dealership employed bothered me. They also had no sense of customer service. We wanted to buy the car then, and the fact we had to go get a cashier's check and organize school paperwork for a student rebate was unpleasant. I feel that once you agree to pay for a car, and pay a premium to get it quickly, the dealership should make the process as painless as possible. My salesperson was Emmanuel Ivan Ortiz, and he was a friendly person. I believe he was relatively new. I hope he can do better for his next client or work at a better dealership. The manager was the one I had an issue most, since he refused to budge. Maybe Ivan was complicit/abided by in the wear down tactics and he certainly wanted to sell me some more accessories after the sale was through.Maybe get a car broker? The system is in need for a serious disruption and when you are in need of a new car quickly, look elsewhere first.

The most painless experience ever

My daughter was getting her first car and Mike found us the best possible deal, walked us through every step, even helped with the insurance!!! He was the nicest, most helpful, most professional car sales person I've ever met. Mike is THE BEST!!!!!!!!!!!!!!!!! I know that if my daughter needs anything with her car Mike will be there for her.

great experience

I purchased a Honda Civic Hybrid from Honda Downtown LA. Sailyn Cruz was enthusiastic, knowledgeable, and immensely helpful. He answered all of my many questions about the car and made sure I had considered all purchasing options (e.g. EX vs LX, leather vs. cloth, hybrid or not, Civic vs. Fit) before I made my final decision. Sailyn then worked tirelessly to help me obtain a great price for the car. He's friendly, provides high quality customer service, and prioritizes customer satisfaction. I highly recommend talking to Sailyn.

Great experience

It took some time from me to get my car but Mike was always their fighting for me he was very understanding and helpful he never tried to push a car that I didn't want on me and at the end I got my new civic and I am very happy

Simply the BEST!!!

Can you put more stars to give them????Honda of Downtown Los Angeles is the BEST!!!! They will always give you the best deal possible!!! The best Hospitality, Best customer service, and of course the best CARS!!!! Joe S. You are the BEST!!!!! Randy was awesome!!!!!! Thank you for being there on your day off!!! They aren't satisfied unless you are!!!! Thank you for everything!! My business and referrals will always be to you!!!!!

Extraordinary

I can say, without hesitation, that Mr. Santiago ensures you with confidence in your car purchase. As a permanent obligation to outdo himself, he holds himself to an ethic of excellent customer service, and constant outperformance in order to exceed your expectations. Extremely affable, and a genuine human being. Couldn't be more pleased, Andrew2014 Honda Civic.

AWESOME

Edward Santiago, was by far the best sales rep I have ever had an encounter with.He was really friendly and very professional. He understood my needs and made me feel comfortable with making my decision.He was not pushy, and wanting to close the deal and get out like some other dealers have done in the past. He understood my financial situation and he is the greatest for walking me through the process of buying a pre-used car.He is definitely an asset to the Honda Dealer in Downtown LA....Keep up the Good Work. Thank YouAnggie Donoso

Best Service Ever!

I went to Los Angeles Honda looking to buy a used Honda and was greeted by Sailyn. He took me to the car I was looking for and to my surprise it was a manual transmission (my mistake). Sailyn presented the opportunity to possibly buy or lease a new car and said he would do the best he could to make sure I would get what I was looking for before I left. He stayed with me the entire time of the process (even after they closed) and showed me how to use all of the features in my new 2014 Accord and got me a very reasonable price. I am beyond grateful that he was able to pull through for me. I will definitely recommend all of my friends and family to go to this dealership and request only his services. I never thought I would be able to get a brand new car and with his help he made it happen. I'm in love with my new car ??? Thank you sooo much Sailyn!!!

Thank you Mike Patel

I just want to thank Mike Patel, for all of his hard work! My credit isn't the best but he treated me like all the other customers and I really appreciate that. I'm glad Mike worked on my account because he doesn't do a lot of the fast and fancy talking like most cars salesmen and that made me feel comfortable. He is a great asset to the company and I will be returning to get a Honda:) Ann was also very fast and friendly:)

Left With A HUGE Smile

I just had the best experience with Mike Patel from the sales team at Honda Of Downtown Los Angeles. My whole story started two days ago. Two days ago i went in and got Troy, i wanted to buy a Civic we ran the numbers and we just could not agree on the payment. I told Troy that it didn't make sense to me so he suggested a lease. I said i needed to think about it and i went home. Today in the morning i called in and asked for Troy but he had the day off so i got Mike Baiju Patel he pulled up my file and gave me a list of documents he needed to reduce the amount of time at the dealer. I emailed him everything after a few more calls he finally said come on down to the dealer to sign documents. I get there and sure enough the finance guy was ready my car was ready and i drove off a happy customer. The best thing of it all is they embrace technology and how easy that makes the car buying process. The finance app is online. All documents can be emailed in. So when you get to the dealer you've already done 75% if the tedious stuff. I would lease/buy there again in a heartbeat.

I would not recommend this dealership

Finance department was not upfront with the 2 year service maintenance change. They reduced the price of the car and I got excited and when I was signing the documents I got a $ 2250 service contract. sneaky people.

First time new car buyer.

I never thought it would be so easy to buy a new car. I had a great experience thanks to Sailyn Cruz and I got my dream car!

GREAT!!!!!! (Tony The Tiger Voice) Juan Salazar and...

GREAT!!!!!! (Tony The Tiger Voice) Juan Salazar and Yesenia Morales are the greatest employees ever. Very knowledgeable, helpful, and nice. They deserve a raise immediately!

We got 2014 Odyssey last Saturday there. We got the car...

We got 2014 Odyssey last Saturday there. We got the car with the color and trim we want, and also the price.The sales Ignacio J. is very patient and helpful. The negotiation lasted about 2 hours and we finally made the deal. The waiting time of paper work took a little bit too long.The finance lady Ms. Tu is also very nice and sweet.It took us about 7 hours from we walked in to we drove the car. The sales Ignacio J. was still very patient to show us the feature of the car before we left, at about 10pm.Ignacio, thanks for your help.

Was givin the bait and switch here. i had been working...

Was givin the bait and switch here. i had been working with them for an entire week on pricing and getting the exact car i wanted. finally when i came in, i was told the car i wanted was sold several days ago, which at any point in time during my communications with them they could have told me. My family and i had to sit around while they scrambled to get a vehicle like the one i had originally asked for and was told was ready for me. Furthermore, i was propositioned with getting a different trim of the same car for a higher price, thus the bait and switch. In this entire process i had made if abundantly clear that i was wary of dealerships just like this and lo and behold i was swindled by one exactly like the one i had hoped to avoid. To say this was a horrendous experience is a vast understatement. i cannot in any shape or form recommend to anyone to ever do business at this dealership. In fact, they are the stereotypical dealership to avoid at all costs.

Worst Honda Leasing experience.... had to basically beg...

Worst Honda Leasing experience.... had to basically beg this dealer to sell me a car. Awful followup and customer service from start to finish. Surprises keep popping up 5mo after leasing the vehicle because of wrong information during the leasing process by HONDA. The General Manager laughed when these concerns were brought to her attention and her reply was "It's HONDA Financial" not us. Does no one take responsibility for there errors any longer?? Honda is Honda... this dealership is shady and does not care about the consumer once you walk out the door. Gladys was the only helpful associate at Honda of Downtown LA

I went down to Honda of Downtown Los Angeles on Tuesday...

I went down to Honda of Downtown Los Angeles on Tuesday afternoon and I was greeted by Sailyn. I was in the market for a Honda Pilot suv, and after seeing a car on their lot that matched my needs I told sailyn that I was looking to lease the car. We went back to his desk and we started talking about what kind of deal I was looking for, I laid out some pretty aggressive terms and Sailyn basically had a look of "you are crazy" but he promised to do his best to close the deal for me. Now I have leased a lot of cars and been in a lot of dealerships so I really am used to the whole "game" that all dealerships play, so I was geared and ready to go for this whole charade of how they are loosing money on this deal blah blah blah. To my surprise however, the sales managers and Sailyn were the most honest, straightforward, transparent, no crap businessmen (not salesmen) legitimate businessmen that I have ever come across. I was so pleased to talk with the different people and eventually to receive exactly what I was asking for. Now let me tell you, the deal I was asking for was extremely aggressive, there was really no rhyme or reason for my offer other than its just what my budget allowed for, everything Honda and the dealers were putting out there nationally as discounts and lease programs was way higher than what I was asking for. Technically I should be driving a Honda cr-v but Sailyn and his boss worked it out so that I could be driving home in what I really wanted, the Honda pilot. I really am impressed and happy with my experience at this place, I hope everyone looking for a Honda goes to these guys in downtown la, especially to Sailyn he is a real cool cat, but don't ask him to drive you home when you get a new car, his wife gets mad at him!! haha,thanks for the great experience guys.

We went to Honda of Downtown LA because we were working...

We went to Honda of Downtown LA because we were working with USAA Car Buying program and this was the dealer we were directed to use. We made our email inquiry and we were delighted to receive an excellent quote on the new Honda Civic EX 2013.After checking with several other Honda Dealers to see if they could give us a better price, we came downtown to the LA dealership.We were very pleased that price we were quoted was honored by this dealership. We did not feel excessively "handled". Sailyn was professional and very helpful with all our questions.

I wanted to celebrate our 7 year anniversary by buying a...

I wanted to celebrate our 7 year anniversary by buying a new car for my wife. Thanks to Sailyn Cruz it happen. He work with us every step of the way, taking that extra mile and not leaving anything behind. Now a days you don't meet honest people but not this time.I want to thank everybody that help us get our 2014 Accord Sport possible. I went to 3 other dealers and honestly they were not taking us seriously. Not Downtown LA Honda, they'll go that extra mile just to make their customers happy. No doubt they are the best dealer I've ever been to.

I had a great experience during a stressful moment with...

I had a great experience during a stressful moment with my care. I was reassured and had an easy experience with Juan's help and assistance with Honda Care. I was immediately given a follow up in order to make sure I had a quality experience, which I did!I dropped off my car in the late evening on a Monday, Tuesday they let me know what was going on with the car and that it was covered by HondaCare and connected me to the rental car service; Wednesday my car was ready!Thank you to everyone who helped make this stressful moment, stress free!

Replaced brakes about 8 months ago. Informed service rep...

Replaced brakes about 8 months ago. Informed service rep that there was noise when applying brakes and was told this was "normal". Since then a serious steering rattle has developed when applying brakes. Called service department and was told the warranty has expired and will require new brakes or rotors. Asked for estimate for new rotors and was kept on hold by Parts Department. Gave up and hung up.Experienced similar problems with front whhel that was under warranty. Had to take my car in 3 or 4 times before the problem was fixed.The service manager is very friendly and tries really hard, but one is left with the impression that he is unable to manage his team and maintain the quality of work and custormer service that is fitting for Honda.Why: Because the quality of work and customer service is poor and others should know.

My car broke down 40 miles from home. I was immersed in a...

My car broke down 40 miles from home. I was immersed in a "year end closing", and didn't have time for this manner of trouble. I found Honda of Downtown Los Angeles, and they made this problem "a breeze" to deal with. From getting my car to their facility, ascertaining the problem, getting me (effortlessly) into a nice rental car (at $30 a day !!!), letting me know the status as they repaired the car and finally letting me pay for and pick up my car w/o "brain damage". Q: Why did I take the time to write this?A: I was in trouble, and the folks at Honda of Downtown Los Angeles helped me.... Big Time.

The customer service at this dealership was really...

The customer service at this dealership was really exceptional and pleasant. Andrew Spigelman was thoroughly professional and excellent in explaining about the various car models, the features of each model as well as the various financing deals. He helped me a lot in my decision to lease Honda Civic 2013 and was really good in doing his job so that the customer doesn't feel any doubts while purchasing/leasing the car. I would also like to thank Andrew for making the whole purchase/lease process as smooth as possible. Also, I would like to thank Jessie Seyler (who regularly checked on my status and who co-ordinated with Andrew) as well as Mike Patel (who gave his valuable inputs which showed why the Honda car models are better compared to the other competing brands).

Came in for a service and was offered a trade in. Worked...

Came in for a service and was offered a trade in. Worked out a deal for a new car. We were able to work out a good inancinf plan.

Visited several dealerships prior to Honda Downtown and...

Visited several dealerships prior to Honda Downtown and my experience with other car salesman left a sour distaste for the profession. Sailyn was a great salesman, different approach with selling which made the experience great for my wife and I. Kept it very light, wasn't pushing his agenda and has great people skills. Sale technique is flawless.

Took my Honda Accord pilot on September for oil change...

Took my Honda Accord pilot on September for oil change customer service was real good and friendly "good quality work and would recommend people to go to Honda of downtown LA

Great Experience!!!

Came in to Honda of Downtown L.A. to trade in my car. Sailyn C helped me choose the right car, a 2013 Civic EX. Great customer service. I highly recommend Honda of L.A. If you stop by, ask for Sailyn he will definitely help you get the right car for you.V

I gave this a top rating because of the sales person that...

I gave this a top rating because of the sales person that helped me. Andrew Spigelman, was very professional and explained everything that I needed to know. He went above and beyond to make sure I got the deal that I wanted. Overall his customer service skills and his great attitude made everything so much easier. I recommend everyone to ask for Andrew Spigelman, you won't be disappointed.

Godwin has no idea what he's doing. Watch out with...

Godwin has no idea what he's doing. Watch out with this guy. He has no experience as an advisor or manager. Totally unprofessional. They need a service manager that know how to run a service department.

First off, I would like to say that everyone at the...

First off, I would like to say that everyone at the dealership was really friendly and helpful from the time I walked in until I left. I was really nervous at first because it was the first time I was leasing a car, but Sailyn really put those nerves to rest when I walked in the door. He was very professional and understood my situation and what I wanted to pay for the car. He went above and beyond to get the price I wanted and never pressured me into signing for anything else. When I got there it was pretty late so he could have just said come back tomorrow but he stayed until 1:30am to get the deal done! I went to a few other dealerships before this one and none of them gave a better description of the features of the car than Sailyn. He really knows his stuff! I got an awesome deal and I am really happy with my Accord. The next day after the purchase, he even called me to ask how I was doing and if I was happy. If anyone is looking to buy a Honda, go to Honda of Downtown Los Angeles and ask for Sailyn!!

Honda of Downtown Los Angeles has been servicing my...

Honda of Downtown Los Angeles has been servicing my vehicle for several years and always provides outstanding service. I have purchased two vehicles from the dealership. I purchased a 2010 Honda Accord EX-L Coupe in April 2010 and a 2013 Honda Accord EX-L Sedan in February 2013. I feel as though Honda of Downtown Los Angeles gave me an excellent deal on both cars I purchased from the dealership, fairly valued my trade-in when I bought my new Honda Accord earlier this year, offers good service specials that make it less expensive to maintain the condition of my car and the dealership delivers exceptional customer service.

Attentive service by Sailyn Cruz and manager Randy Boyd....

Attentive service by Sailyn Cruz and manager Randy Boyd. Sailyn and the team worked hard to get the exact vehicle I wanted, even though it was 100 miles away. I was able to negotiate a price that was below the Blue Book value. I was happy about that, especially since I am a woman and sometimes women pay more for vehicles.

Very happy with the service. Shuttle drop me off at my...

Very happy with the service. Shuttle drop me off at my office downtown and pick up when work was done. Keep me inform of the progress. Excellent customer service and wonderful waiting facility.

When calling in D'Andre was professional,...

When calling in D'Andre was professional, knowledgable, and helpful. His voice was extremely friendly and welcoming. One of the best customer service experiences for me.

I came in over the weekend for a basic oil change and had...

I came in over the weekend for a basic oil change and had an opportunity to speak with a very well imforfamtive associate there by the name of D'Andre Middlebrook. He was very polite, courteous and he provided me with direct and clear answers to my questions. He wasn't overbearing, unlike others that I have had the unfortunate opportunity to speak with, he was very complaisant. Overall, it was a great 1st time experience with Honda of Downtown. Thank you for the great customer service !!

Mike and Eric were absolutely fantastic. This was my...

Mike and Eric were absolutely fantastic. This was my first car so it was a huge thing for me. Mike made sure that everything was going smooth and indeed they did meet my expectations. It was late Sunday night , and even after there closing hours both Mike and Eric were extremely calm and composed , and helped me in every possible way to get me the quote that I had in my mind. It was a long drive back home and Mike even made sure that My drive was good and if I reached home safely. They both were extremely friendly , addressed all my concerns and did a great job at selling me my 2014 Accord EXL with navi.

This is by far one of the friendliest places. My friend...

This is by far one of the friendliest places. My friend told me about this Honda dealership. So I called to schedule an appointment. But before I scheduled it I had a few questions about their services and prices. I spoke to a lady by the name of Yessi. She answered all of my questions and assured me that when I came in i would be taken care of. When I came in I was greeted by very nice people. And my service advisor was extremely helpful. The lounge was great. It had free wifi and coffee. I need coffee to give me the boost I need. Overall the experience was great. I will definitely keep coming back.

Love Ignacio Jimenez! He was professional, warm and...

Love Ignacio Jimenez! He was professional, warm and knowledgeable. My husband and I have always bought Toyotas in the past but the experience with Ignacio and all of the wonderful staff at this location has definitely made us Honda converts!! We just adore our new FIT. It is a perfect addition to our family.Thanks Ignacio. We will definitely recommend this location and you in particular. And we will be back. As soon as our other car needs to be replaced we will certainly be visiting you again.Much Appreciation.-Keiko Agena and Shin Kawasaki

For a first time customer at a Honda dealership service...

For a first time customer at a Honda dealership service was superb, I had an appointment at 7:30am and my appointment was on time ! I will definitely be a repeat customer at The Honda of Downtown Los Angeles for my service needs ! oh and by the way The parts department was truly helpful in finding and having the crossbars for my 2013 Honda CRV !! Thanks Again !

I'm really happy. Because I got Honda civic Hybrid....

I'm really happy. Because I got Honda civic Hybrid. And I satisfied my car price. My dealer name is Mike. He is so kind and friendly. So when I'm done my lease term, I'll come back again Honda of Downtown. Everything is good, trust me. Thank you.

I've had my Civic serviced at HDTLA for over 5 years...

I've had my Civic serviced at HDTLA for over 5 years now. The staff is always friendly and professional. If you bring in your car for service ask for Juan Salazar. He's a good honest guy, he'll go out of is way to get you great service and will take care of any concerns you may have until you're completely satisfied.

Had a great experience at Metro Honda downtown LA today....

Had a great experience at Metro Honda downtown LA today. Daniel and Camisha in the customer service department were friendly and organized. Take a peak at the "Minty Deal" to get a free detail.

I called to set up on appointment and spoke to Yessi. She...

I called to set up on appointment and spoke to Yessi. She was great and friendly! She set up my appointment for an oil change. When I got there they took good care of me. I didn't have to wait long. Juan was great and he answered all of my questions. He is very knowledgable. Definitely going back.

I had a great experience at this place even though it...

I had a great experience at this place even though it took some time the wait was worth what I left with...I got a brand new 2013 honda civic hybrid and I absolutely love it.

I purchased Honda CRV 2013 for my mom. My fiance and I...

I purchased Honda CRV 2013 for my mom. My fiance and I had a great experience at Honda of Downtown Los Angeles. I went to so many Honda dealerships in San Fernando Valley and Los Angeles areas. However, this place is the best and the place where I can trust the most. Sales person named Classic was very friendly and honest. Also, Albert who is a finance manager helped me a lot to save my money. I have went to so many dealerships, but this place is the best place for purchasing a Honda. Highly Recommended!!

It's my first time to buy a car, so I was a little...

It's my first time to buy a car, so I was a little nervous when I went to the store. But I had a great experience in Honda of Downtown LA with Mike. Mike was friendly and easy going, he recommended a used car for me according to my budget and requirements. He answered all questions I had professionally and patiently. He treated me like a friend instead of a customer. Also, He got me a good price for my first used car. I'll definitely recommend him to my friends.

I knew exactly what model I was interested in, and...

I knew exactly what model I was interested in, and contacted the dealership online - I received a phone call from Norma the very same day, and she was incredibly helpful and responsive, especially when I ran late for the appointment I had set up with the dealership. When I arrived, I was immediately helped by Mike (Baiju) Patel, who was phenomenal - he actually made the entire process really enjoyable (I'm not someone who would normally describe having to purchase a car as fun). He was very professional, and I genuinely felt that I was being helped by someone who wanted me to leave happy with my new car, rather than someone who was just looking to make a sale. It was refreshing. He's very knowledgeable about the brand and was comfortable answering every question I had, from the buttons on the dashboard to the financing of my lease.Everything was done so efficiently (Norma actually had the car already prepped for me to test drive when I arrived!), and even though the fact that I was running late meant that I stayed well beyond their closing hours, I never heard a word of complaint from Mike or any of his colleagues. And most importantly, I love my new Civic!

Overall service is great here. They're efficient,...

Overall service is great here. They're efficient, timely, as well as polite and courteous. Despite how busy it gets there, the staff seems to know how to manage it all. Gotta love the manager, Godwin. He goes the extra mile to make sure I am satisfied with the service every time.

Mike Patel gave us a wonderful experience when looking...

Mike Patel gave us a wonderful experience when looking for a car. He is friendly, knowledgeable, patient, and best of all he explains the process of buying a car.

Friendly, attentive and perfect salesperson. Sailyn went...

Friendly, attentive and perfect salesperson. Sailyn went through all the features on the car and made sure I understood how to use everything from the seat adjustments to setting up the back up camera. We left with a smile on our face!

I had a great experience, this was the first time...

I had a great experience, this was the first time visiting this dealer and I have to say, great customer service. Everybody was really nice. The dealer didn't have the car and color I wanted but the Sales person, Sailyn was able to get it within a couple of hours. Sailyn was very knowledable and explained in detailed every step of the process. Earlier, I had mentioned to him the car was my early birthday present so when all the paper work was done and as we were getting ready to leave, he took us to where the car was and to my surprise, he had put a BIG BOW on the car and said, Happy Birhday. That was so nice of him and of course took me by surprise! Great Sales person. Thank you very much Sailyn. I also have to add that the person who helped us with the Finance process, was extremely nice and helpful. I believe his name is Jaime Barillas. I highly recommend this dealer and if I buy a car in the future, I will go back to Honda of Downton LA.

Great price - too bad it takes so much time! Mike was...

Great price - too bad it takes so much time! Mike was very helpful and knowledgeable!!Would definitely recommend Honda of Downtown Los Angeles to my friends. Love our new Civic EX!

I got an online price quotation before visiting the...

I got an online price quotation before visiting the dealership. They honored the price of the new car purchase as well as the trade-in value of my old car. Very accommodative to customers, and that is the reason I went to the dealership for two consecutive car purchases. I especially liked the service of the salesman named, Sailyn. Again, very accommodative. Highly recommend this dealership.

On September 9, I wrote a great review for Honda of Los...

On September 9, I wrote a great review for Honda of Los Angeles and I am know retracting it based on my experience today.I purchased a 2010 Honda in April of this year and was encouraged by Honda personnel to participate in the Honda Vehicle Exchange program when my boyfriend took my car in for a routine oil change. He declined but only a few days later, I was called by Jessica Daniels and was again pushed to trade in my vehicle for a brand new 2013 Honda Civic. Two very important promises were made to me over the phone on Friday. 1. That I would be able to trade my 2010 Honda Civic for a 2013 model for the SAME monthly payment with NO MONEY DOWN and 2. That the process would take only 1 hour. I explained my doubts and concerns that my credit score would not allow me to benefit from the program and that I do not have a lot of free time to spend at the dealership. She assured me that they have record of my purchase, am aware of my limitations but they have over 100 Civics in stock and they need to sell them before the 2014 models come in. Although, I was skeptical, I made an appointment for Sunday morning. When I originally purchased my vehicle, I put $5,000 down and negotiated for a monthly payment of $268.00.When my mother and I arrived at the dealership, I wanted to get straight to the point and only see if the numbers allowed me to trade in my vehicle as promised. After nearly two hours of waiting and getting assigned a new untrained sales person (though I requested my original sales representative), I was offered a deal to only LEASE a 2013 Honda Civic for a monthly payment of $395.00. I am incredibly insulted because I am not even in the market to purchase a new car. Although I expressed over and over again that I am 100% satisfied with my car, Honda Sales Representatives pressured and promised me that I could get a new car simply with a trade in. I felt very pressured to go into the dealership in the first place and then to be lied to my face with a ridiculous deal that is simply unacceptable. My mother was also extremely dissatisfied and we did vocalize our frustration when offered that stupid deal. Nothing was done but hand shakes and superficial apologies and we left. I was going to do all of my routine maintenance and servicing of my car at Honda of Los Angeles, but if that's how they are going to treat their customers, I will take my service elsewhere.

I came here to purchase an Odyssey. I met Classic who was...

I came here to purchase an Odyssey. I met Classic who was very helpful and listened to what we wanted. He helped us through the purchase and made us feel comfortable about the process. The next day I noticed a scratch on the car (we did not saw it since we picked up the car late the previous night). Gladys helped us schedule the repair. She was very friendly and easy to talk to. Thanks to Godwin and the group, now the car looks brand new. I recently brought it back in for an oil change. And again I see the same great service and work. I would recommend coming here to buy a car or for any service on a Honda.

I have been visiting this dealership before it was taken...

I have been visiting this dealership before it was taken over by the new management. The service has improved greatly after the new owners took over this dealership. The amount of new cars and pre-owned cars has tripled! The service times are shorter and the shuttle service is great! They drop you off and pick you up! Great Service Advisers who will draw your attention to things that you'd never think about getting fixed, but will help you in the long run..The prices are reasonable as compared to other dealers. They really try to FIX the problem, rather than giving you the run around. I'd recommend this dealership to everyone!

I purchased my 2010 Honda Civic in April of this year and...

I purchased my 2010 Honda Civic in April of this year and overall it was a very positive experience. They fairly worked with me especially since my credit score was not the best. Ivan was a great sales person to work with because he wasn't pushy and tried to find me the best car, with the best deal within my budget. He also was very accommodating to my mother and boyfriend who went with me for the car buying experience.After I purchased my car, I had a problem with the windshield wiper and I was still able to contact Ivan to get fixed and with a great deal.I decided to service my vehicle there 3 months later for a routine oil change. Although the wait time was rather long, the service of my car was impeccable. The waiting area is nice and more importantly the people are friendly and knowledgeable. When I mentioned that the wait time was longer than I expected, Honda customer service representatives, especially Gladys, made sure I was satisfied with my visit. I will continue to go to the Honda dealership for my routine maintenance visits for their fair prices and excellent customer service!

He really knows how to communicate with the customer. he...

He really knows how to communicate with the customer. he also have knowledge, friendly & best of all got me a good price. I will recommends. to my friends.

I visited 2 Honda dealers before Los Angeles Honda. Both...

I visited 2 Honda dealers before Los Angeles Honda. Both were very disappointing. One of them was extremely rude to my wife and me. At Los Angeles I was met by Sailyn Cruz. He was very courteous and showed me car details none of the previous two mentioned at all. Most importantly, he has an honest face that you can trust. Being a diplomat, style is as important to me as content. Deal with those guys with confindence. Ask for Saliyn. Decent young man.

I brought my 2010 Honda Accord in for basic service and...

I brought my 2010 Honda Accord in for basic service and felt I was not handled in a timely manner by my first service advisor, I called into the store while still in the service lounge to speak with a manager and the receptionist transferred to me the Customer Relations Manager "Gladys", she came right over with her kind and caring attitude, reassured me that she appreciated me reaching out, listened to my concern with care, informed me she would be back in a moment. Gladys came back with Juan and introduced us and I was very happy with her choice. A situation that could have turned out bad for all of us turned out great. Thanks Honda of Downtown for having a staff that listens and cares about your customers.

I came in not exactly sure if I was going to purchase a...

I came in not exactly sure if I was going to purchase a car that day or just look around. After scoping out the website beforehand, I saw a Honda Fit that I wanted to check out. As a first time car buyer, the dealership experience was not something I was looking forward to having to deal with in purchasing a new car. After hearing soo many stories about slimy dealer tactics, I entered the dealership a bit apprehensive. Tracie immediately set me at ease and made me feel comfortable with the process. The live "in-house" singer also helped!We took a test drive of the car, talked about finance options, and before I knew it, I was taking home my super lovable Honda Fit. Overall, the experience was completely different than expected and I really look forward to working more with the dealership in the future. Thanks Tracie and team!

I went on Saturday to buy my first brand new car and I...

I went on Saturday to buy my first brand new car and I had a great experience. Everybody was so nice especially Mike he is a jokester. He was informative and looked out for my best interest :)

I went here for an oil change and everyone was very...

I went here for an oil change and everyone was very friendly and efficient. I was out in no time! Camisha called to follow up and was very nice. The price was a little steep for an oil change, but I am happy with the service I got.

The five stars are for the Service Department here!!!...

The five stars are for the Service Department here!!! D'Andre in Service is wonderful. He is one of the rare individuals who simultaneously conveys tremendous professionalism and tremendous personality. D' Andre and this dealership are very classy and caring and truly only want the best for their customer. He CONTINUOUSLY exceed my (already high) expectations. I could not be more impressed with the professionalism, dedication and commitment that D'Andre displayed; they make everyone feel like a VIP. D'Andre is the best. Everyone else tries just as hard.I can't recommend all of these guys or this dealership enough; totally fair, caring and helpful!

Gladys, was professional and so kind. Truly seemed to be...

Gladys, was professional and so kind. Truly seemed to be on my side, the other dealerships did not show me the respect that your team and Ms. Gladys did. Thank you so much.

I have been taking my Honda to HDTLA for over a year now...

I have been taking my Honda to HDTLA for over a year now and although the service is great I have ran into a couple of concerns with a certain Advisor. Gladys has always been there to give me some understanding and my concern then disappears, she is a true example of "Loving to Serve others." Godwin and Juan Salazar are also great.Mr. Shuster (Owner), keep putting the right staff in your store and you will continue to have a customer like me that will inform all her friends, family and co-workers that Honda Downtown Los Angeles is the BEST!!!!

The best people and dealership in town! Everyone was...

The best people and dealership in town! Everyone was amazing, starting with online service, sales people, financial office, owner, they even had a live music. First time I was buying here and definitely will do the same thing all over again. Sailyn Cruz was the most attentive sales person I ever met, he made everything possible. Thank you!

I have given Honda of Downtown L.A. overall a 5 because...

I have given Honda of Downtown L.A. overall a 5 because Norma, Mike, and Albert were all very professional, considerate, took an interest in my requests and needs. But most of all importance, their straightforwardness and honesty made my choice clear.

Honda of Downtown LA has been very helpful with all my...

Honda of Downtown LA has been very helpful with all my service needs. I even purchased 2 cars from them recently. The service director Godwin Tsui and Jae the service exec was very helpful and was very knowledgeable as they were able to meet my needs. My car was completed as promised and the car was washed for free! I will definitely go back to them to purchase or for service again.

Mr. Middlebrook is an absolute credit to the profession...

Mr. Middlebrook is an absolute credit to the profession and you should be extremely proud to have him a part of your organization. I felt more taken care of by Mr. Middlebrook of Honda of Downtown Los Angeles than the other dealerships I went to. Thank you again for a wonderful time and I will tell everyone that is considering buying a car to go see D'Andre Middlebrook at Honda of Downtown Los Angeles.

Juan Salazar went above and beyond to help remedy my car...

Juan Salazar went above and beyond to help remedy my car issues--even though I had to come back to the dealership due to the wrong part being delivered I was still satisfied with the level of service I received. As mentioned to several staff members, I live very close to Cerritos Auto Square and have dealt with Long Beach Honda and because of the excellent service I have always received from this dealership I prefer to make the drive downtown. My experience has been positive with two car purchases and now with the service department. All of the staff is always friendly, warm and welcoming. Being in a field working with the public, this is something I always take notice and have a high regard for when I see it. Thank you!

My first car purchase and what an experience, smooth...

My first car purchase and what an experience, smooth transaction! Thanks to Classic Hobbs, who made it that much better. Truly a gentlemen and professional; I would highly recommend working with him. Thanks to all those at the Downtown Honda of Los Angeles, appreciate your integrity and transparency. Keep up the good work!Dustin W.

D'Andre provided great customer service, gave me all...

D'Andre provided great customer service, gave me all the information that I needed for my car. Defienetly would recommend other customers to D'Andre and his great service. Thank You

I came to this dealership as a recent college graduate...

I came to this dealership as a recent college graduate and found them straightforward, friendly, and pleasant to work with. My salesperson, Hal Tidwell, and his manager went out of their way to make sure I got a great price, and I got a better price than any other Honda dealership I went to had ever offered me. I was impressed by their customer service and prices and would recommend this dealership to anyone in the market for a Honda!

Mr. Mike Patel was a great help in making the procedure...

Mr. Mike Patel was a great help in making the procedure fun and easy for me to obtain a Honda vehicle. I absolutely appreciate the help he gave us when I first arrived at the dealer.Mike is an excellent employee who really went out of his way to get me the price I wanted.He was very knowledgeable and super friendly at all time. I would recommend this dealership for new drivers. They are very helpful and knowledgeable, once again Mike Patel is an excellent seller. I extremely love my new Honda Accord thanks to Mike Patel.

I had looked for a new car for 2 months and was unable to...

I had looked for a new car for 2 months and was unable to find anything that fit my list of needs. On the second trip back to Downtown LA Honda, Joe Schuster, the owner of the dealership helped me get exactly what I wanted and needed in a vehicle. They presented excellent customer service and did everything in their power for me to drive away with a new car and happy about my purchase. It was refreshing to work with a dealership that actually cared about their customers.

I was surprised at how friendly everyone at the...

I was surprised at how friendly everyone at the dealership was. Mike was great to work with and so were the GMs I spoke to and the owner. All were accommodating and helpful and made my car buying experience minimally stressful and actually enjoyable.

I used to have a honda but because of a bad car accident...

I used to have a honda but because of a bad car accident i needed to look around another one. the dealer was okay at first but since I reacted his deals equivocally, he was just trying to push me to buy the car. later, he crumpled some papers that we wrote calculated price and detail information and threw that out in front of me because of he felt I was not buying the car.RUDE AND KEEP PUSHING TO BUY CARS. That's what I felt today.not the dealer I wanted to meet and have a talk with.

Everyone at the dealership was EXTREMELY honest and...

Everyone at the dealership was EXTREMELY honest and helpful! It took weeks for us to buy a car but the staff at Downtown Honda were the first to actually help us! THANK YOU THANK YOU THANK YOU!

The personnel at the Honda Downtown are very...

The personnel at the Honda Downtown are very professional. From begining till the end of service to my car. Thank you so much for your service.

Mike was a great help, making the process fun and easy....

Mike was a great help, making the process fun and easy. He was very diligent and did a fantastic job considering what I wanted into account. I would recommend this dealership for new drivers-they are very helpful and knowledgeable.

Mike is an excellent employee who really went out of his...

Mike is an excellent employee who really went out of his way to get me the price I wanted. Coming from out of state, he explained how the CA registration and license plate system works here and that it would be included in the price. He managed to work that all in to a price I found to be very reasonable. He was very knowledgeable, friendly, and to the point. He went straight to business as he know I was busy.

I chose this dealer because they accepted Capital...

I chose this dealer because they accepted Capital One's Blank Check program and they are close to my residence. Tracie walked right up to us and introduced herself. We chitchatted about what I did for a living and made me feel very comfortable right off the bat. I told her what I was looking for, something used with low miles, and above all, a manual transmission. She showed me to a lot with only two selections for me that I did not exactly swoon over. She reluctantly said there weren't many other choices. She disappeared for a few minutes and came back with a nice guy named Dave, (I think), and he stated he had a 2010 Honda Accord Coupe that was a manual transmission with only $26k miles. I test drove it and loved it! I let them know I still wanted to take a look at the Toyota dealership next door and said that if they didn't have what I wanted, I would be back to try and buy the Accord. I was only at the Toyota dealership for about 5 minutes. After being treated horribly and obviously inconveniencing the sales guy when I asked him a few questions, as he drank a soda, I left and headed back to Honda. I had a budget and knew what I wanted to spend on payments. When I moved onto Albert, the Finance Manager, he worked to get me the payments I wanted. The interest rate is completely ridiculous, but I only put a grand down and my credit is only fair. But, Albert did give me some hints on how to lower the APR in the next six months. Albert was super nice, funny and I enjoyed working with him. Tracie even sent me a personal Thank You card with a leather Honda key chain. Overall, I was EXTREMELY satisfied with this dealer and I would recommend them to anyone.

Everything was good and the employers were friendly, i...

Everything was good and the employers were friendly, i strongly recommend this dealership if you are trying to buy a honda. They will try the best to meet your demands.

Two weeks ago I bought a new 2013 Honda Accord from Honda...

Two weeks ago I bought a new 2013 Honda Accord from Honda of Downtown LA. It was a hassle-free transaction. The sales personnel were amiable and knowledgeable about their products. I was provided with all the information needed to make an informed decision about the purchase. I never felt pressured to purchase a vehicle. In fact, Honda of Downtown LA was able to beat my current bank approved interest ratesaving me $$$ in interest. Since my purchase, they have followed up with me to ensure my satisfaction (thanks Gladys M). Thank you Honda of Downtown for making my commuting to work a much pleasant experience with my new Honda!!!

I came in for an oil change. Not only was the $26.88...

I came in for an oil change. Not only was the $26.88 price point amazing, but the customer service was great too. My oil was changed in a timely and efficient manner, I received a free car wash and got to work on time! Thank you, Honda of Los Angeles!

I called and made my appointment. I have been to other...

I called and made my appointment. I have been to other dealers for service and I wasn't too fond with their service. I called and made my appointment. I spoke to a lady named Yessi and she scheduled my appointment with no hassle and answered all my questions. When I took my car to get serviced everything went smooth. I will definitely come back!

The team provided Excellent customer service and...

The team provided Excellent customer service and extremely convient by working around my work schedule. There was Great communication. Services completed in a timely manner!Thank you!

I had the best expirience while visitning this place......

I had the best expirience while visitning this place... Especially because Mr. Mike Patel gave me the best customer service ever... He found a great deal on the car that i liked even though my credit was really low... He did everything he could to get me on the car that i was looking for... And what i like the most is that he gave fully attention to me... And still everytime i have questions about the car i just call him and he is still helping me out.... Mr. Patel is the best sales person i really recomend him... Hes amazing at finding the perfect deal for you... Am so thankfull with him for giving me the best car ever...!

I had to bring my car in for service for an audio...

I had to bring my car in for service for an audio software update due to static in the radio/ Sirius xm "the recall basically". The problem was fixed by Rene House within a few hours and I was ready to go. However, as soon as I left the dealership, I noticed that my compass was not displayed/showing on my color information display (center screen), so I had to bring my car and leave it overnight so they could figure out/fixed why the compass was not showing. I received a call from Juan Reyes and he informed me that the problem was fixed.My overall experience with the service department is Excellent. They do a great job in figuring and solving issues in the vehicle. You cannot go wrong here at this dealership.Also Gladys McGilber & Juan Reyes III

Very professional and helpful staff. Your staff provided...

Very professional and helpful staff. Your staff provided clear concise explanations of what the service will entail. I will be back for future service needs.

Regards to D'Andre Middlebrook.. please be advised...

Regards to D'Andre Middlebrook.. please be advised that his service was so profoundly spectacular that it brought to me a time reminiscent of genuine and hospitable customer service.

Had a couple of questions and lucked out that a really...

Had a couple of questions and lucked out that a really nice, helpful, and knowledgeable person was there to assist me. The guy who helped me was named Dandre. I highly recommend that if anyone needs help to look for this guy. I dread going to (any) dealerships...I usually find that people who work there to be too overbearing and come across rude, but this guy was really pleasant to work with.

Having experienced other shops that either don't have...

Having experienced other shops that either don't have an appointment system or do but don't stick to it, it was a pleasure dealing with Downtown Honda. I called and booked an appointment for an oil change and tire rotation that fit into my schedule with a very helpful and friendly employee named Yessi. I showed up 10 minutes early and they were able to see me immediately, which was great. The staff was very professional and courteous, and did not try to upsell me on services and parts my vehicle did not need (I know that nothing is wrong with my vehicle, and other places have tried to do this). They got me in and out in no time, and the price was phenomenal. Will definitely be back for future service!!

I gave it that rating because I felt very welcomed there...

I gave it that rating because I felt very welcomed there and the service was great. Usually other dealerships take far too long to do service but here I felt like it went by rather quickly.

My experience at the Honda of Los Angeles was awesome!...

My experience at the Honda of Los Angeles was awesome! Wow, what a great experience I love coming here i would recommend this to my family and friends. the customer service is the best the people are nice. My service person D'Andre was great; well Knowledgeable about Honda Products.He answered all the questions I needed to know.

so i needed a oil change so i called to see if i can make...

so i needed a oil change so i called to see if i can make an appointment and i was greeted by an employee by the name of yesenia morales so she scheduled the appointment for me and was very helpful and friendly the day of my appointment i took my car in and the employees that did the oil change were very kind and knowledgeable i would highly recommend this place to any family or friends of mine kkep up the great work!!

Dandre middlebrook answered all questions and was very...

Dandre middlebrook answered all questions and was very well spoken made my experience very pleasant keep up the good work need more like him in customers service

I took my 2010 Honda Accord in for an oil change and my...

I took my 2010 Honda Accord in for an oil change and my service advisor Jae Chung informed me that I had a recall that I knew nothing about, other service departments I have taken my car to only informed of things that would cost me, I found that to be refreshing and I need to get my car earlier than I thought and they kindly accomdated me without any hassle. I will be taking my car there from here on out and inform my friends and co-workers about this dealership's service department. I never take out time to right reviews but as I type this there is a smile on my face of relief and there is still good customer service on this earth.

This is an awesome, clean, friendly, and great customer...

This is an awesome, clean, friendly, and great customer service dealership..Woohoo!!!!! to Honda Downtown. I had a diagnostic done on my vehicle. The price was fair and it was deducted from my total price. This dealership didn't try to overcharge me or get me to purchase things that I didn't need on my vehicle. I was offered water and coffee, while I was waiting on my vehicle. For the amount of work that was needed on my vehicle, they sure got me in and out within 2 1/2 hours. All of my family members have Honda vehicles and we use downtown Honda to fix our cars. I recommend everyone, who has a Honda, to use Honda downtown LosAngeles for your service needs. Also, they have great deals going on right now, on new and use vehicles. I'm thinking about trading mine in, in the next six months. Keep up the great work Honda dwontown Los Angeles!!!!!!!!!!!

I bought new Honda Accord from them. Initially they were...

I bought new Honda Accord from them. Initially they were reluctant in negotiations, but we ended up with a good deal. Mike Patel helped me at every stage. Recommend this dealership.

It was fast, friendly and the experience was wonderful....

It was fast, friendly and the experience was wonderful. Great customer service!!! Baiju Patel worked very hard with me to get me what I wanted for a great price...outstanding!

Given how great an experience I had with Honda of...

Given how great an experience I had with Honda of Downtown Los Angeles (HDLA), I felt compelled to write a positive review on every site I could find. Before I started writing I couldnt help but read all the previous reviews and I realized something: if I had read those reviews even a day earlier I never would have set foot inside the dealership. It is part of the research that I normally do before a car purchase, so it is unusual that I neglected it this time, but I am so glad that I did.My experience started Friday with a series of emails and phone calls with Michael Gennello and Enrique Correa of HDLAs Internet Sales Department. I brought to them the best offers I had received after a couple weeks of contacting dealers all over Southern California (I was looking for an Odyssey minivan), and they were courteous and pleasant and honest about what they could do and what they could not do. They ended up quoting (what I thought was) a terrific lease deal (in an email, with specifics) and, since they had the color I wanted, I told them I would be in first thing Saturday to pick up the car. They said only to ask for Rico when I arrived.When it came time to drive to the dealership yesterday, I felt a pang of anxiety as it dawned on me that I was being handed off to someone who might not honor the deal I had been offered. Then, when I arrived at the dealership (a little early, I admit), Rico was not in (yet). My anxiety grew. I was handed off to Charles Reneaux, a young, very friendly salesperson who promised to honor any deal I had been promised the night before but had no information or specifics. Also, luckily, another Internet Manager appeared who claimed to have been aware of the deal and who said he would try to track down the specifics in the computer. I crossed my fingers.Just at that moment, the owner and president of HDLA, Joe Shuster, walked in and introduced himself and asked if there was anything he could do. I could only assume, from him and from the half-dozen employees that did exactly same thing, that all the attention was due to the fact that it was before 9am on a Saturday and I was the only customer on the salesroom floor. Obviously I could not observe every interaction that they were having with every other customer that morning, but from what I saw, the staff was friendly and warm to everyone that came in to the showroom.Mr. Shuster was very friendly and chatted me up about the deal terms, about what I do, about my family (I was there for a minivan after all), about his experiences as the new owner of the dealership. He also decided to personally oversee the transaction and made sure that everyone was taking care of me. Charles was great too, hustling all around, making sure the car was getting prepped, that finance was readying the paperwork, that he had the necessary signatures on the necessary documents, and so on.Even though the day appeared to be going perfectly, it was at this point, however, after the owner had taken a personal interest in the deal, that I became most anxious that the whole thing was going to fall apart. Remembering past experiences, I feared that the owner, once taking a look at the specifics of what was, objectively, a very aggressive deal, would put a stop to the whole thing. But he did not. Mr. Shuster, along with his salesperson, Charles, shepherded the process along and made sure I got exactly what I was promised.All in all, I had a terrific experience at Honda of Downtown Los Angeles. I would recommend it to anyone.

Best dealer in Southern California, best prices, and an...

Best dealer in Southern California, best prices, and an excellent environment! David Huddleston was really nice and helpful and we were able to agree on a great price. I love my new car! Thanks for everything!

I went in to purchase a vehicle on 3/13/13. My first...

I went in to purchase a vehicle on 3/13/13. My first impression was not a good one because all of the sales people seemed too busy to welcome me, see what I wanted or even bother to say hello. The first sales rep I was referred to was on a personal phone call and didn't bother to pull himself away long enough to even introduce his self. I was handed over to another sales rep to take me on a sales drive. I contacted one of the internet sales people prior to my arrival to an effort to save time working through the details of the lease/lease payments including down payment information and monthly lease payments. Once I arrived, the initial offer/down payment I was quoted was three times what I had been previously quoted by the internet sales person. After going back and forth between the sales person and the manager a few times, I asked to see the manager because I did not have time to waste if they were not able to honor what I was quoted online. Long story short, it was a BIG waste of 2 hours. My salesperson was Tracy--she was virtually no help during the negotiation process. Sales Manager Danny (from NY) promised to call back the following day because he may be able to give a better deal the following day "depending on the number of cars sold the next day". I never received a call back from Danny. Tracy called me back on 3/25/13, 2 weeks later to inquire if I had purchased a car. I indicated that I took my business to BMW because they know how to treat their customers. I still don't understand how the lease price on the CRV they tried to sell me was only $40 cheaper per month than a BMW 328 and the price difference between the two cars is $10,000. with a 700+ credit score plus $2500-$3000 cash to put down as a down payment it should have been an easy sell for Honda. Beware, the $179 lease advertised in their store front window is just a shame to lure you into the dealership. Once there, they attempt to extort you for much more than what is advertised. My mother is in the market to upgrade her Accord for a newer model, but I wouldn't dare refer her to Downtown Honda after the terrible service I received.

From start we were a little frustrated as the Accord we...

From start we were a little frustrated as the Accord we wanted was n/a but they got us the color and model we wanted in a day! Great service from all parties involved. We love Anna!!!

Tracie Kim was a pleasure to do business with--very kind...

Tracie Kim was a pleasure to do business with--very kind and helpful! Also, I couldn't drive our other car back to where I live in Irvine, so the dealership made accommodations for my car to be driven to me. This is probably a special case, but it showed that they went the extra mile to provide customer satisfaction. I was also treated very well--constantly asked if I needed anything like water, and I was given snacks. I would probably buy a car here again if I were looking for a new car.

Excellent customer service! Helped me get the car I...

Excellent customer service! Helped me get the car I wanted at a good price. I would definitely recommend to come here when purchasing your car!

Tracie Kim is the go to girl Q Honda Downtown !, Ive been...

Tracie Kim is the go to girl Q Honda Downtown !, Ive been car shopping for a while now, and believe it or not it took me three visit to the same dealer to make up my mind. On my third visit I meet Tracie Kim, and she was able to make that happen, easy. fast, fun. If only I would have dealt with her from my first visit. I have had bad experiences at other dealers that did not want to work with me. Downtown Honda Finance made it happen. I would higly recommend Tracie Kim for your go to girl on any Honda Purchases. Three Cheers for Tracie ! ! !

Every bit of service was marvelous. Outstanding help from...

Every bit of service was marvelous. Outstanding help from all the employes. I now know where to buy a honda from for the great deals and best service. I will recommend this to anyone who wants to buy a honda! Keep up the good work guys! Thanks for putting me in my new 2012 Honda Civic SI!

The wait is way too long. The deal was reached quickly...

The wait is way too long. The deal was reached quickly but the wait for the financing department was extremely long. The employee (Ivan Ortiz) was very accommodating and helped ease the waiting process.

This is the most friendly place i have ever shop for a...

This is the most friendly place i have ever shop for a car at. Even though my credit was horrible Ms Cindy the finance lady worked her stuff. I will always have great wonderful things to say about this company, everyone even the people i wasnt working with always made sure i was okay. s/o to charles who was the first person i talked to at the dealer. Charles was awesome. Last but not least my kids were treated like the mattered and that play a big part in my review. My children never felt alone while mommy was taking care of buisness. thanks team for all the great work all my referrals will come to you. we love you!!!!!!!

Being! my 2nd purchase from Downtown Honda they...

Being! my 2nd purchase from Downtown Honda they experience was just has I remebered when I purchased my daughters first car in 2001. It was a much older used car however it still runs, and has defiently served its purpose. This current experience with Downtown Honda was enjoyable and relaxing no pressure to purchase we came to buy a vehicle there fore we came prepared. Which helps with the contract responsiblity and your liabilty has a purchaser. I felt comfortable with the sales man Masoud Mousavi there was no pressure,We spoke to each other with respect,he was very confident in his product wanted to meet our needs with in reason, I respect that we both had a mutual interest,and was able to reach an agreement in a timely manner. We later completed the transaction with Cindy in finance who is very approchable. Meet the Sales General Manager Josphe Giuliano. Expierence was pleasant , I would recommend Downtown Honda to some one who is shopping for a Vehicle. Thank you Downtown Honda.

Everybody was courteous specially Mr. Patel. I received...

Everybody was courteous specially Mr. Patel. I received the automobile cleaned and with everything, I am a repeated customer at this dealer and I got a very good deal at this dealer, I will recommend this dealer to my friends and family

This place was great. The people were friendly, they...

This place was great. The people were friendly, they helped me figure out a great deal on a new car. Tracie was a pleasure to work with, and she worked really hard for me.

I really appriciated all the help and comfort I got while...

I really appriciated all the help and comfort I got while purchasing my car. The expierence was one to brag about and I owe it all to some very special people down at the LA Honda dealer. Thanks again.

Although, I came for a car that was not available, the...

Although, I came for a car that was not available, the manager saw that, and made me an amazing offer for a 2013 Honda Civic (which I liked, but hadn't set my heart on). I negotiated a little and my offer was accepted. The customer service there is PHENOMENAL, there is always someone there to help you! Charles (my Salesperson) was very nice, he was helpful and answered all of my questions. I'm in love with my car and am so glad that Honda of Downtown LA & Charles were there to help me!

I never thought I would buy a car with a CVT, but this...

I never thought I would buy a car with a CVT, but this car is great. Honda did a great job tricking you into thinking you are driving a car with a regular tranny. If you drive normal, the car simulates shifting....but put your foot down and you instantly know it's a CVT. I bought this for commuting not racing. I am averaging 33 mpg in mixed driving. I turned the econ off for a highway trip at80mph and got 30.3, so I turned it back on and will not touch it again. This car is comfortable and kind of fun to drive. I am happy with the long list of features the sport as to offer. I also know that since it's a Honda, it will run forever. Thank you Albert Hidalgo for all your help with our new car. Jose and I love it.

coming into the dealer i felt welcomed and the people who...

coming into the dealer i felt welcomed and the people who helped me convinced me in buying a new car. In my opinion the price that was determined seemed reasonable and affordable.

I had an amazing experience at this dealer. Mike Patel is...

I had an amazing experience at this dealer. Mike Patel is incredible! He makes you feel comfortable and is very helpful , he has great customer service. I never felt like I was just another client , Downtown Honda staff is great , especially Mike patel! He is professional , helpful and caring of his clients!! I had doubts that I would get approved to finance the car but they made it possible. If anyone goes into this dealer look for Mike Patel.

The dealer was patient to help me get the best car with...

The dealer was patient to help me get the best car with reasonable price.Manager was also nice to help, so as the paperwork stuff.

The dealer, E'ero Polus, is professional, but very...

The dealer, E'ero Polus, is professional, but very polite, friendly, and expert everything what he did to get me my new car with trading my old car at the price I satisfied. One of the employees gave me a dozen roses on Valentine's day. Of course, the employees are friendly. Mr. Polus gave me a little time to say farewell to my old car. I left with the roses, new keys, papers, etc., and my big smile. Thank you.

OMG!! The new owner of this dealer made a wise choice by...

OMG!! The new owner of this dealer made a wise choice by hiring these wonderful employees!! I walked in thinking I was just going to keep my little old car......but the friendliness and willing to work with me of these employees send me on my way home with a brand new Honda Civic 2013 with a big red bow on it!!!! They made my experience an unforgettable one. Great car, great employees, great dealer!! Thank you so much to everyone who helped me out!!! 02.02.13!! <3

My overall experience at Honda of Downtown LA was...

My overall experience at Honda of Downtown LA was positive. The salesperson (Tracie) was friendly and approachable. We were able to negotiate down to a price I felt great about. I didn't feel overly pressured and I felt like I was being met with honesty every step of the way, from the test drive to the paperwork processing where they try sell you add ons. My trip to the dealership to 100% free of slimy salesperson pushing. What a relief!

I am very happy with service and I find car that I wanna...

I am very happy with service and I find car that I wanna buy and also price that I can afford and all and all I'm very happy to drive my car. Thx to mike ( Baiju Patel) for all his hard work.

I had a good experience in this dealer, Ivan is a...

I had a good experience in this dealer, Ivan is a profesional doing his job. He offered me full detailed about the car and its price. Thank you. Love my new car.

The car is good and I'm very satisfied with it. The MPG...

The car is good and I'm very satisfied with it. The MPG is high and the outlook of the car is excellent. If the car have a 5-year maintanence, it'll be better.

Mike, the sales person was absolutely and sincerely...

Mike, the sales person was absolutely and sincerely helping me a lot to get what I wanted to.NOW I AM THE MOST HAPPY DRIVER THANKS MIKE!!!!

Buying a new car can be daunting but Honda of Downtown...

Buying a new car can be daunting but Honda of Downtown Los Angeles made the process easy. They got me exactly the model I wanted, which took some extra effort on their part. After first contacting another Honda dealer I got a much better deal from Honda of Downtown Los Angeles. The entire staff is friendly and very service-oriented. If you're interested in buying a Honda, this is the only place to go!

Hello, my name is Gloria Wolcott, I want to start of by...

Hello, my name is Gloria Wolcott, I want to start of by saying that if I could tell the whole world to have an amazing experience in purchasing a vehicle to go to Honda of downtown Los Angeles and see Albert Hidalgo. Not only does the excellent personal customer service that makes you feel like family, but the overall rating in quality of work, price, knowledge, friendliness is outstanding! I have purchased many cars in my time, this is the first time that I received the car, the price, and all that I wished for under two hours, this including the delivery of the car. Being a manager, I see talent and wish that that individual would work for me. In simplest words, Albert Hidalgo is a great asset to Honda downtown Los Angeles. I for one will recommend him to everyone that I do know. I am more excited about the customer service that I received from Albert Hidalgo than I am about my brand new Honda civic- don't get me wrong I love love my new honda, but I am the one that feels like I won the lottery!

Charles Reneaux was very savy about the various vehicles...

Charles Reneaux was very savy about the various vehicles I was interested in. He wasn't pushy and always had a smile on him. I would recommend him to anyone. Cindy and AJ in the finance department were very nice and helpful. Great job Honda of Downtown Los Angeles!Happy costumer.

The service was fantastic. Mike was the only reason I...

The service was fantastic. Mike was the only reason I purchased from here. I had gone to several other dealers, Honda and other, but none of them had a representative like Mike to close the deal.

Though it is located in the downtown area where it is...

Though it is located in the downtown area where it is hard to drive around, I found the place and parked my care reasonably easily. I had selected the car I wanted on-line. I was happy that the sales person did not try to sell me any other model. I don't like pushy sales person. I was introduced to Mike Patel, and my first impression was that he did not fit into my stereotypical sales person's image. I liked that. He gave me time to question and think at each question. I felt I was given my chance to make up my own mind to decide. There was a person absent in the financing department and I had to wait for a rather extended period of time. I had Cynthis to do my paper work. She was strongly persuasive and I finally bought 5 year extedned warranty. I don't regret the decision. I would say she convinced me to buy it. In spite of long wait, missing manual, and missing set of keys, I appreciate my experience of dealing with genuinely sincere persons, and I came out of the dealership with very positive feeing.

Recently purchased my car at this dealership. I asked for...

Recently purchased my car at this dealership. I asked for a price quote to pretty much every socal dealerships and the downtown los angeles had the best price over any other dealerships. They were all very friendly and helpful. William even drove me to the bank to go get the security deposit. He was very patient and kind. Albert, the finance manager answered all my questions very nicely and explained the payment process step by step.

I totally satisfied with his effort and I strongly...

I totally satisfied with his effort and I strongly recommend this dealer to my neighbor.They meet my needs and also give me a free oil change too!! WOW!!!

I was dealing with Mr. Mike Patel. He was great he made...

I was dealing with Mr. Mike Patel. He was great he made sure we had everything as far as water and coffee he was patient with us and kind one of the most honest person there he tried his best to get us into a car.

Mike is one of the few honest car salesman in the...

Mike is one of the few honest car salesman in the industry, but more importantly, he is sincerely a good person. During my experience at Honda of Downtown LA, he was extremely patient and helpful in answering even my silliest questions. If you're ever looking to buy a car, make sure to ask for Mike P. because he will do his best to get you a good deal, which I cannot guarantee of the other employees at this dealership.

Horrible customer service! Couldn't even understand a...

Horrible customer service! Couldn't even understand a word he was saying. We asked him questions about the Civic and Accord and he wouldn't answer our questions. Instead he gave us an attitude! Horrible horrible customer service from Jay Sung. He was very unprofessional wouldn't recommend this guy to anyone. Since it wasn't working out with this guy, we went up to E'ero Polus and he was very helpful. Showed us around and answered all of our questions about the Civic and Accord. As for experience, if we didn't have Jay Sung and had E'eros Polus first it would have been better.

Dealership had very friendly and honest people. They were...

Dealership had very friendly and honest people. They were very helpful in what I was looking for. They were very professional in their job field.

I went to the dealership to have a recall done to my...

I went to the dealership to have a recall done to my vehicle. Nidia helped me schedule my appointment. She worked with my schedule. I was attended at the service drive promptly. I was so happy that my service also came with a CAR WASH!!! I will definitely be servicing my vehicle here from now on.

purchased good vehicle with good miles, great condition. ...

purchased good vehicle with good miles, great condition.color i was looking for. Tracie Kim was very helpful thoughout the purchase of vehicle, very professional. Albert Hidalgo very helpful as well,found best payments possible that fit my budget.

I was treated like a VIP at this dealership. I have never...

I was treated like a VIP at this dealership. I have never had such a good experience buying a vehicle. I knew exactly what car I was getting, how much it would cost, and what the financing terms would be before I even got to the dealership. When I got there, there was no haggling, no "let me talk to my manager," and absolutely no tricks! I was in and out in an hour with a brand new car. Amazing!

Experience was great. As soon as I walked in the door, I...

Experience was great. As soon as I walked in the door, I received immediate assistance. All of my questions were answered, and I was not pressured into anything I did not want. Everyone was willing to work with me, and their main concern was to help me get me into a vehicle.

Ms. Tracie Kim, Mr. Joseph Giuliano, and Mr. Albert...

Ms. Tracie Kim, Mr. Joseph Giuliano, and Mr. Albert Hidalgo provide us an excellent service and a great buy experience. Ms. Tracie Kim's warm smile, welcome, and professional courtesy created a very strong first impression. She took time to answer all our questions and concerns. Mrs. Joseph Guiuliano understood my requirements and made it happen. Mr. Albert Hidalgo's financing expertise and friendly personality made the auto financing a breeze. It was my great pleasure working with true professionals. Ms. Kim called us a few days later to make sure you are happy and satisfied. Thank you very much for your excellent service and product.

It was the first time I bought a car and Mr. Jay Sung was...

It was the first time I bought a car and Mr. Jay Sung was very helpful and kind. He helped getting me the price I wanted and nicely explained the vehicle! He takes care of the customers very well.

They had the car I wanted, made the deal with a trade in...

They had the car I wanted, made the deal with a trade in and received the amount that I wanted.Gave me the best price and beat out other offers that I had been given, drove away in about three hours

Juan Salazar in the service department is always...

Juan Salazar in the service department is always extremely helpful and courteous and he had a big part in my deciding to purchase a new vehicle. The sales consultant, David Orellana, was extremely patient, attentive, and knowledgeable. The finance manager, Cynthia Cubero, helped me to secure the financing necessary to drive my new vehicle home.

I purchased my car from Honda of Los Angeles almost a...

I purchased my car from Honda of Los Angeles almost a week ago. This Honda dealership was by far the best customer satisfaction service I ever received knowing this is/was my first car purchase. I emailed the internet manager and he gave me a great deal that I could not refuse. I was well taken care of by salesman Mike P. He was honest and willing to answer questions & concerns you have. He was well knowledgable of the car I purchase. I know for sure my next car purchase will be at this dealership.

They dont know how to explain things.actually they dont...

They dont know how to explain things.actually they dont want to explain any thing to you.they are really rude.they treat you like trash.

E'ero Polus was very helpful in guiding me through the...

E'ero Polus was very helpful in guiding me through the process of purchasing my first new vehicle! I will definitely visit again in the future.

This was the best service I have received from Honda....

This was the best service I have received from Honda. Everyone was very friendly & super helpful. Top of the line service!Honda of downtown LA is best in town.

I would highly recommend this dealership to anyone...

I would highly recommend this dealership to anyone looking to purchase a new Honda or a used car. I was referred to this dealership because my sister purchased a car from there and they really gave her a great deal. When I went with my wife, we also took her sister and they both ended up buying cars from that dealership. Freddy Flores our sales man was superb! He paid attention to our needs and sold us a car that was perfect for my wife and sold my sister-in-law the same model.The only problem that we had was with the finance lady that was initially helping us. I forgot her name (I think I'm blocking it out from my mind because she ticked me off so bad), but then Tony stepped in and made us very happy.When the vehicle was delivered they made sure that my wife's phone was paired, she knew where everything was, and was comfortable with how to use them.I would recommend this dealer (especially Freddy Flores) to anyone looking for a car.

- Good customer service and the staff is very helpful....

- Good customer service and the staff is very helpful. David was very helpful in trying to answer my questions and securing the best deal possible.

Anyone in the market for a Honda should definitely visit...

Anyone in the market for a Honda should definitely visit this dealer. I leased a new Civic and I'd rate my overall experience at a 12 on a 1-10 scale. You won't get this sort of honest, respectful treatment at any other car dealer.

I went just to check pricing ,no intention of gettin a...

I went just to check pricing ,no intention of gettin a car that same day.they gave me a dealthat I couldn't refuse and helped me with every question and concern that I had .

I would recommend this dealership, because they treated...

I would recommend this dealership, because they treated me with respect, salesman Dilver was very nice and not pushy. Dilver answered all my questions and came thru on all his promises.

Went in with a clear decision to make and an intent to...

Went in with a clear decision to make and an intent to buy. Both Ivan and Albert were very helpful in clarifying my decisions for model of car and then financing. I would recommend the dealership highly.

I was very pleased with the help I got. Great service...

I was very pleased with the help I got. Great service done on my car. And best thing everyone was friendly. So glad this dealer is close by. Not only does it do Hondas but also Acuras.

she was very helpful when I called and told her I had...

she was very helpful when I called and told her I had revieved a letter regarding a recall on my headlights. Same day brought my car for service. i left with a good experience

Very professional and super friendly. This is where I...