Holmes Tuttle Ford

Service not existent

I bought a new 2015 Ford Explorer Sport in January, 2015. I called for a service appointment on February 8, 2016. I have a problem with retraction and extension of steering column. They were taking appointments for the week of Feb. 15. I said I could bring it down after a doctors appointment (about 10:30). I was told if I brought it that late he wouldn't guarantee it would be looked at ( not fixed just looked at). I couldn't get a loaner car. I decided to wait until I get back home in the spring and go to a dealer that cares.

2015 F150

We purchased a 2015/Ford/F150 eco-boost. The service was patient and understanding. Rome was our sales person, he was very helpful and listened to our needs and helped up pick out the right vehicle.

2016 Ford Explorer

Saul was very friendly as always and the finance department was just as nice. Was very impressed on how we didn't wait that long to be approved by an Auto Finance Company which financed our 2016 Ford Explorer and it is a pleasure to drive such a vehicle.

Service

Mike did great getting my truck in for service even though I was running a little late

service

the service was fine.It would have been nice if they had washed the car.

Service/maintenance

Called Garrett Hering ... explained to him my problem whereby he made an appointment for the next day. When I arrived at the assigned appointment, he was waiting for me and all was taken care off plus my required maintenance service work.it was a good day and your breakfast wasn't bad either.

Great services

Very good experience. Excellent dealership. Easy process

Great service

Very clean, pleasant wait room and courteous employees

Exhaust manifold

They did an amazing job though i have to go back tomorrow for them to retighten the bolts on the exhaust manufold as the gasket already broke in after 2 weeks of use but overall great customer service.

Great Place

I had my Lincoln Town Car in for an oil change and to replace to PCV valve. I always make my appointments with Garrett who I've come to know and trust. I will continue to bring my vehicle to Holmes Tuttle for service.

Good People, Good Service, As Always !!!!!

As always, good people, and good service ! My family and I have been dealing with Jim Click since he came to Tucson in the sixties.Always a pleasure to visit his dealerships. My children and grand children will continue this good relationship

Great service. Clean facilities.

Staff was very helpful. My experience in taking my Ford Taurus for an oil change was prompt and very positive. Everyone was friendly. I would recommend Ford service to my family memebers.

perfect experience

2014 focus. great service Mike Hill as usual was the best. he goes the extra mile to make sure everything is perfect.

Thank you

All is well with the vehicle. looking forward to taking it on a trip this week.

creat services

very good.but whay you dont have car wash?I think will be better..thanks

Prompt service, courteous counseling

Service prompt with no surprises or attempts to sell unnecessary repairs.

Fix-a-flat

Service was decent. I really wish you would have told me when I bought the tire insurance it was for a limited time. Had I known I would have renewed it before expiration. Otherwise, the service was acceptable.

Nice dealership, friendly

Debbie was easy to work with and thru the costco plan everything went smooth

Test drive after oil change

I took my Shelby 500 in for a oil change and it was driven approx. 5 miles after service. My display on the console was changed and have yet to get it back the radio was used and not returned to CD mode. My experience is no test drive is required after an oil change if done correctly. Test drive should not be required unless it had mechanical problems before hand.

great detail

The detail was done on time and looked great, but of course the rains came the next day. Mike was very friendly and helpful

Great Service

Carlos & Mike Hill Took great care of my automotive needs.John

United States Air Force Retired

iEverything went well and my maintenance for life service was accomplished without any problem. The service personnel nice and professional as always.

experience

I purchased a 2016 mustang, my 2015 mustang was totaled. I really enjoyed working with Angel, he understood my needs, concerns and wants. He understood I had been in a car accident and he was patient with me and made my experience fun. I did not have that feeling the first time. Ty in finance was great as well. My experience the second time around was better than the first, and my first wasn't bad.

Great services

Everyone is always very nice and helpful. The only thing I was a little hesitant with was the suggestion to have my transmission fluid changed. I take it to the dealer for that and I couldn't believe they didn't notice. Other than that, everything was great

Great

Excellent service and sales team.Jim Click is the best!

Car maintenance

Love our Expedition. With the exception of my arrival service was excellent, substitute staff was helpful. To explain: it was my first time using your service department. While there was no one waiting in the fast service lane or any lane (I had an appointment) I was surprised no one was immediately there to acknowledge me. About 2 minutes later a young lady asked me why I was there and I told her of my appointment made with (I can't remember his name). She said "just a minute". When she came out she said the gentleman I made the appointment with wasn't there but ??? would help me. He came out and took very efficient care of me. I was going to wait for the car. I was told it would be about an hour. He said an hour to and hour and a half. The time went quickly and the car was done in an hour and ten minutes. A pleasant surprise. Also pleased that Holmes Tuttle was true to their word "free maintenance for life". No costs for the morning. Wonderful!

The Works

all personnelcourteous and helpful. The service was quickly.

Grand Slam!

I purchased a 2015 F-150 4x4 pickup. I am one of those people who can attest that our fleet of F-150s (over 30 of them) are routinely going 200,000 miles plus with little or no maintenance beyond oil changes, tires and recommended maintenance. In my opinion, the F-150 truck is the best vehicle in production today. This was however, my first experience with Holmes Tuttle Tucson. When you combine Holmes Tuttle quality of service, a great salesperson like Bob Schmidt with a winner vehicle like the F-150, you have a GRAND SLAM! Bob Schmidt at Holmes took excellent care of me and made sure I got exactly the vehicle, price point and delivery I was looking for. There is no question that I will come back to Holmes for my future purchases and Bob you are my guy! Outstanding guys, Outstanding!

Great Service

Had my 50,000 mile service and the oil changed on my 2010 Mustang GT. Everything went very well Service Advisor was great and my car was completed very quickly.

lunceford F250

Awsome....could have at least washed my truck.....lol

Trustworthy Dealership

I came in for a regular oil change on 9/19 and received excellent service from Randy Lucero. He also sat down with me and went over my inspection report, detailing areas of concern. While waiting on my vehicle to finish, Chet sat down with me just to chat. He was a very nice guy and seems like a great employee. I made a return trip within a matter of days to get an extra look at my power steering gear that Randy noted needed some attention. Jason Davis helped me set up that appointment and when it was all said and done, after an extra look, the gear didn't need any fixing. It was nice to see that the service people at Holmes-Tuttle were honest with me about the gear when they could have easily told me that it needed replaced or fixed. I appreciate the trust factor that Holmes-Tuttle always brings. Won't go anywhere else for service or car buying.

Great service...a little disorganized.

I tried to create an appointment online but kept receiving emails that my time was cancelled (the online system shouldn't list appointment times that are NOT available). So I called and asked to schedule my cars 65,000 check up. They scheduled me for the following week at the time I wanted. When I arrived for my appointment, there really didn't seem to be any one assigned to my car and no information was there for why I had brought it in. They are always very helpful in the service area but it would be nice if there wasn't a communication failure between the person scheduling and the people on the front line.

Quick Lane Service

Very easy and done nicely. Would recommend to family and friends.

survey

E. Hernandez is a great salesman. He didn't force any sales and was very patient with me. It took me five days before I actually picked up my car. I shared the great experience with my sister, so she ended up buying a new car too! It's been years since we've bought cars from your dealership.

Great services at a top-notch facility

I traded in my "old" 2014 C-max energy for a brand new 2015 c-Max, mainly, because I was accumulating mileage too fast, sitting in such a comfortable automobile. As soon as I walked into the show room, I was greeted by many warm friendly faces. The entire staff was friendly, courteous, and excited about meeting me, although, meeting them was not new, since all my maintenance on the OLD C-max, was done right there. The entire experience was similar to visiting with cousins and friendly neighbors each week. Thank you for being so good.

Great Service

Our service was excellent and performed in a timely manner. The service adviser was a pleasure to work with and very attentive. We own a Lincoln Navigator.

Mr. Joseph LaCava

Steve Smith and Patrick Taylor were great to work with and made the purchasing process very comfortable and stress free.

Great facility

I had a great experience here, I got the car that I loved at a great interst rate. By far the best car dealership here in Tucson.

Spectacular Service!!!

I was extremely impressed with the level of professionalism and courtesy demonstrated by the service staff. Also the vehicle is now in great operating order.Thank YouIsabel Sams

Ford Fusion repair

The service we received to repair our Ford Fusion was excellent. Garrett Hering was our service advisor and we were very impressed. After having the Fusion stall twice in two days, we brought it in at approximately 3:30 PM and Garrett promptly had it tested. It was the throttle body and it was replaced and we were home by 5:00 PM. We were very pleased to have the problem solved so quickly.

Good service done quickly

Scheduled having periodic maintenance on my Ford Expedition. Scheduling the service visit was easy using the online service request app. Service Manager (Gabe Gonzalez) was friendly and made certain all of my service requests were recorded. The service was performed quickly and all requested items were completed.

Superior purchase experience

2016 Fusion purchased. David Wood was extremely helpful, and we felt that he was doing everything possible to make our purchase a very good experience. He was very knowledgeable and helpful to us in every decision that we made. When we come back for a future purchase, we want to use his services again. Mark Shows was also extremely helpful with all the financial issues, and served us very well. He made the whole process go without a hitch, and he made us very comfortable with the financial decisions that we made.Well done HT Ford. We will be back for more!David Perrotti

Excellent dealership!!

Exceptional service. Friendly staff! I am always greeted with a smile. Staff is always professional and goes out of their way to make sure I am helped.

The facility and staff were excellent

We purchased a 2016 Ford Fusion. The service and staff were excellent. The salesman was courteous and helpful.

Good service

A bit impersonal, this time. Nothing else to say now.

Great staff and facilities

2015 F150. Salesperson was very helpful and friendly. Finance person also was excellent. Very Good staff!

buying car

I was extremely pleased with mike Alex`s help. I would recommend you to anyone. I hope all my future dealings with you four vehicle service are as pleasant and reliable.

Great Service

Service was great ty will be back soon. I bring all of my vehicles there

Door handle problem

2010 Lincoln MKZDoor handle malfunctioned.Staff very helpful, and fixed it in good time with no prior appointment.

repair

2012 Ford Explorer XLT. Fred is my main contact, does A great job

Good service great facility

Good maintenance service and wonderful sales woman Debbie.

Escape

Ford Escape, service excellent, staff very helpful

Slow shop workers

took way to long to install a battery and a brake light. they took so long I didn't even want to wait for the car to be washed . And I had an appointment, couldn't imagine how long it would have been if I just stopped by.

Service and Repairs

It was easy to schedule an appointment. Mike Hill was great as usual. He makes sure that all the services are up to date on the car and also that he tells me the results of the inspection of the car and recommended repairs to be done and if they are critical and time frame I should consider having the work completed. Mike knows that I depend on my car for work on a daily basis and service is done quickly and timely. Thank you again for the advice and work on the car.

Great, friendly, speedy service

Thank you for the speedy service, you are always so polite

Thanks again Mike!

2013 Focus. Mike Hill got my car needs handled, as he always does. Thanks again Mike!

Great service, clean and comfortable facilities

I took my 2011 Explorer for Maintenance for Life service. Everyone was courteous and very helpful.

Car purchase

salesman very helpful and very pleasant. Follow up is greatBought Ford Escape

Great service

Staff was great!Service seems to be fine,and time was excellent under 1hour.

Service Dept

Always a good experience with work done properly and quickly. Thank you Mike Hill.

Great service

the vehicle was the one that i want the service great and Ramon Farias is always the best.

Buying

You offered an easy willingness to work through the possible cars to make a final choice. Choice and delivery processes were smooth and engaging (not pushy)

Great Customer Service!

I've received great customer service the 3 times I've been here. At my last visit they had my vehicle ready sooner than I thought they would.

Impressive Customer Service

Last week I had some car issues I called Holmes Tuttle Ford and everyone was extremely helpful! I spoke with Fred Adelman and he took care of the whole thing. Told me where to call to get my car towed, set up my rental that same day, and even offered to have me driven to Enterprise. I was extremely impressed with the customer service I received and will continue to buy from them. :)

2015 Mustang GT purchase

Purchased a 2015 Mustang GT. My salesman was Bob Schmidt. Bob was helpful in every way! At no time did I feel rushed or pressured into making a decision. Through the entire process (3 days in all) Bob was available. Even after the sale, while in the process of getting a couple options added and fixing a couple cosmetic problems Bob has always been available and helpful. Top notch is every regard!

All around terrific service!!

Everyone that assisted in our entire sales process was awesome, including finance Leo Lopez and the dealer who sold us on the Elantra (forgot his name but he was great as well)!!

Great service and people

Fred A. Always does a lovely job taking care of our needs and this time was no different. Work was performed as scheduled and car was ready when promised. We have all our Fusion work done at Holmes Tuttle Ford.

Quick service.

I was greeted quickly and the car was done quickly. I had to leave town in a rush for a funeral. My regular dealership said my "quick lane" oil change would be 3 hours. I needed a few last minute things before leaving town, so I decided to try Holmes-Tuttle. They are conveniently located near Tucson Mall. I dropped off my car and it was ready when I returned. I have worked in dealership service departments in the past, so quality service is important to me. I will remember this when I purchase my next vehicle.

Timely Recall Service

I was on a schedule the day I had my MKZ serviced & the work was done well ahead of schedule including the car wash. Your service team has always exceeded my expectations.

Holmes Tuttle Ford

I always have a good experience with Holmes Tuttle. My reason for listing an 8 is because I have come to realize that the pricing is higher than other dealerships. I have purchased 6 cars from Holmes Tuttle in the last 10 years, and I am considering going elsewhere because the price is getting outside my range.Thanks

Friendly, quality service.

Although my wait time was longer than usual this time, I am always pleased with the service. Randy kept me informed of what was going on with my car and provided me with quote for new tires without pressuring me to buy. The staff is always friendly and eager to help.

1st Oil change

On time appointment and I was kept apprised of the progress being made. Helpful staff.

HOLMES TUTTLE FORD LINCOLN IN TUCSON AZ.

Excellent sales personal and great job in finance department.

2015 SuperDuty Seal repair

Fred and Tim have been very helpful resolving any issues I have had.

Outstanding Service

The staff was outstanding. They took great care of my vehicle and fixed all areas I was having trouble with on my vehicle. There staff is outsiding and they always kept me informed about my vehicle in timely manner. Thank you Holmes Tuttle Service Team.

Service review

The service was done in a timely manner. I appreciate working with Fred Adelman. He does a geat job. Thank you for a car wash. Kathy

Great car buying experience!

I purchased a Ford Explorer Sport to get an Explorer with an Eco Boost engine. The car runs great and the "class" give by Curtis Campbell was very informative. The sales man, Chris Schmitz, did a great job helping finding the right car and guiding us through the purchasing activities. Chris is also very helpful with some follow-up items. I can highly recommend him to others. He made purchasing a car a very pleasant experience.Jan Jager

Great Service

I am 100% satisfied with my recent purchase of a 2016 Ford Escape. All employees were great!!

Marena's Ford Fiesta

Angel our sales rep did everything he could to assist me in finding my perfect vehicle. My 2015 Ford Fiesta was NOT what I was expecting to purchase, however, it was like it was made for me! I feel so happy with my decision to buy my car here and with the vehicle Ford has financed me!

Harlow Gers

Emmanuel Hernandez was my salesman, I could not be happier, he did an awesome job of taking care of me. Buying a car is not one of my favorite things in life but Manny made it painless. Thanks, Harlow Gers

2014 Ford Fiesta

All my interactions with your personnel were excellent!

Oh my goodness, there's an engine light on!!

The problem was identified & we received a call about the needed work which turned out to be covered by the extended warranty. What a pleasant surprise!! When the work was finished we received another call. Always efficient and polite.

Amazing Salesman!!!

Well first of all I'm I like to mention that Ramon Farias has made my purchase an AMAZING experience. He is extremely courteous and professional and made sure I was completely satisfied. Overall everyone was great! From the managers to the finance department. My Ford Fiesta was the perfect car for me as it met all my needs and wants. I will recommend anyone I know that is looking for a vehicle to Ramon Farias and Homes Tuttle Ford

Professional

First new vehicle purchase in 29 years. The internet sales consultant was extremely informative and worked diligently to find the 2015 Ford F-150 XL, 4x4, 6.5 bed truck. Financing manager was very thorough and I feel we got a fair deal from start to finish. Thanks Holmes Tuttle.

owner

Jennifer Miller was a rock star in getting me set up with Chris Schmitz for my Nissan Rogue I bought 2 years ago and so I knew it would be a great fit for the new car. They were both very helpful in getting me into a car that fit my needs. Very efficient, fast service.Much appreciated.Seneca Nunn

Efficient process, excellent waiting facilities.

I was easily able to make my appointment by phone. Once there I was seen to quickly and moved in to the waiting area where I had a late breakfast at the cafe, which was quite good, which one does not honestly expect from a service station. The pager system worked perfectly and I was able to check out with my vehicle as easily as I had checked it in. The experience was not only efficient, but pleasant as well.

Great sale team.

You have very good sale person,and manager. They insistly fallowing the custumer. Good job.

Great Service

I had a dead battery & needed a new one so I could make it to an appointment on time. The service was professional and completed quickly so I could be on my way.

Review Excellent

Everyone was very helpful and service was prompt, no questions asked.

Great experience

Bill Fortenberry took great care of us. Good experience and would highly recommend.

Great

Service explanation was thorough. Associate showed expertise.

Service done in a timely manner.

The service associate that helped me was very courteous and professional. He informed me that the work (recall) that needed to be performed would take 3-4 hours. I informed him that the person I talked to on the phone to set up the appointment told me that it would take about 2 hours. My car was ready in just under two hours so he obviously worked on meeting that time frame.

Great service department

As always, your service department is outstanding. My wife is always given the best treatment. Always provide more than expected. Thank you

Vehicle Maintenance & Repair

Our Service Advisor Mike Hill is absolutely the best in the industry! He takes excellent care of all of our personal and company vehicles.

Mrs. Moore

It was a great experience. Customer service was very friendly and helpful.

God services, courteous personnel.

Service personnel are always friendly and courteous.work was done on time.

Great services. Clean facility. Very Welcoming.

2015 Ford Focus. Service was very good. Staff was very welcoming and extremely helpful.

2015 Ford Escape - Main for Life

The service adviser (AS) was good but the time estimates were poor (MFL). It took too long. My appointment was for 10 AM and it was about 12:20 before I could get my keys and be gone. The customer should be given an estimate of time when making the appointment. I had expected 30 minutes to an hour.

Great repair work.

Work done was excellent.Wait time was outrageous. I saw my car parked and seemed to me it was ready. I went to locate my service adviser but was unable to. End result, I had to have another employee assist me.

Concerned F150 truck owner!

I used to frequent Jim Click Ford. However, they dropped the ball the last time I attempted to purchase a truck in 2014. I couldn't get a sales person to assist me in a timely manner. Go figure! Usually they are there before you can shut down your car. So, I went to Holmes Tuttle, and have now purchased two F150s from them. I find the sales and service staff to be friendly and they make an effort to satisfy my demands, which may be many from time to time. I buy a truck primarily to tow with. I could not get the 2014 F150 with the 3.5 turbo engine to stay cool when towing up long grades, and no one could tell me why it was overheating. That was nothing that the sales staff or the service department could fix So no negative concerns against them. They tried to find the problem, as did another Ford dealer in California, with no success. Which prompted me to purchase the 2015 F150 with the 5.0, which I took for a trial run on 8/23/15 up a local mountain in Tucson, AZ, with no problems. The heat gauge never moved off of the usual mark, and it had plenty of torque for pulling the several steep grades on the mountain. I was almost a Dodge truck owner, but now I am back with Ford. Keep up the good work. Larry Broaddus

Perfect place for finding a new vehicle!

Everyone who had contact with us made us feel really important. Searching for the eighth car can take awhile sometimes, but it didn't feel that way there. Our salesman, Dee, was so helpful that he helped us find a car we didn't even know we would love.

2011 Fiesta

The transmission seems to be working better than when it was new. Good job.

Great service

I purchased a F 150 the salesman worked hard to get my businesses. He kept me informed on insittives and followed up with what type of options I was looking for and found exactly what I wanted.

Rec. letter ck recall

PURCHASED 2015 Ford Escape December 2014. Service has been great.

Warrenty work.

Overall great experience. Except for this survey that requires at least 50 characters.

Customer

I see my vehicle park on the ready line but was not called for about 45 min after, only after I went to the cashier to ask if my vehicle was ready and then your personal had to call for my keys so I could leave. Never had this problem happen to me before just don't understand the problem. I was at the dealership for over 3 hours.

Pleasant Car Buying Experience

My wife and I recently purchased a 2015 F-350 Super Duty truck. Our experience was very positive. The truck is great, our salesman was delightful and knowledgeable, and the finance manager even made that process entertaining and enjoyable.

Customer

I would like to thank Alex and Jesus Argueta for great service.

Great Service!

Curt Boyer is always a pleasure to work with. He is very knowledgeable and professional.

Service

They checked me in quickly and had the service done when I needed.

Great service!

As usual, I was well-taken care of. Staff was great(2012 MKZ)

Service

Great Service by salesperson at Holmes Tuttle Ford, Tucson, AZ.

Mother of car driver

Carlos was great - I got the car interior seat covers cleaned. Your facilities are great!

Truck

Brought truck in for service. No one went over the service record when the truck was done but that is ok cause there was nothing wrong with it.

Nice people and facility.

Took in my 2014 Escape Titanium and was very pleased with the service and service adviser. Work was completed quickly.

Edward Wilson

F-15 XLT very good service Dee was just great We did the deal in record time

Clean facility ... friendly staff

My vehicle is a 2014 Ford Escape ... I love it !My salesman Bob Schmidt has always been great. I stop by often to ask questions and always find Bob and the other salesmen very accommodating and helpfulWait time for the service very good /short ...

Great job

Work completed quickly and without drama. You exceeded expectations. Thanks

Good experience

We purchased a Ford Explorer XLT. We received wonderful customer service from Debbie Samec. She was a pleasure to deal with. She took the time to understand our needs and went above and beyond to find what we were looking for. She was unlike any other sales person we have ever dealt with, and this is a compliment on her behalf. We would certainly come back and visit her again!

Costly mistake

My only gripe is when I picked up my vehicle... I wanted to make sure that the fluids in my vehicle were full. My oil was good but my power steering was and still is below the lower line indicator and my coolant was also below the indicator. The coolant was topped off but I was told that the power steering fluid was good being below the lower line indicator. I also asked about the transmission oil and I still don't know were to check that or if there is a dip stick for that like the engine oil. I will now have to ask a mechanic at my place of employment. From now on I will always ask to see fluid levels on my vehicle before leaving.. that is one mistake I did in trusting you. Which was a very costly one for me... A NEW ENGINE!

Professor

Fred Adelman is such an asset for your dealership. I am always impressed with his efficiency and professionalism!

Impeccable service

I have a 2013 Lincoln MKZ which needed warranty work. The work was done in a timely manner, and as always, the work was executed in a timely manner and your staff was always friendly, professional and respectful. As always! Joe and Colleen Noonkester

Great service

Ford F-350 , service was great ! There should be more people like Gabe Gonzalez ! He was excellent!

Wonderful experience.

I went in for and oil change for life. Service was excellent, fast, and efficient. The staff was very friendly and helpful. I would highly recommend them. I was very satisfied with this visit.

Ford Fusion recall for Power Steering Wheel.

There were no problems.Hopefully the power steering does not stop again while we are driving the vehicle on the highway.

Excellent service!!

Great service!!! Staff is always so helpful! GM always goes out of his way to greet me!

Quick lane service

Service and personnel were exceptional and timely.

Fast Service

I have a Ford Fusion Hybrid and it needed an oil change. They got my car in right away and the service was done within a few hours. The staff took really good care of us. Thanks!

Above and beyond customer service

Buying a vehicle is not easy and a bit overwhelming, Bob Schmitt, was very helpful, he took the time to find me my dream car and still within my budget. Making a decision was easy. He also took the time to answer any additional questions that I had days after my purchase.I been talking about my great experience at Holmes Tuttle and wish I had a lot more friends to recommend. Thank You Bob Schmitt for going above and beyond And for finding us a reliable vehicle. .

Thanks

The staff was great and the service was completed well. The only problem was that a 4 wheel alignment was done on the car without my prior authorization. this was brought to the service departments attention when the car was picked up and I was not charged for the service. This alignment should have never been preformed without the prior authorization. I do not believe that the alignment was needed since the car had less than 19,000 miles on it and had not been driven hard at all.

My Holmes Tuttle Ford Service Experience

As always Jason Davis is absolutely amazing when it comes to customer service. He listens to the customer, treats your vehicle as if it was his own, makes time to listen to you as the customer and goes above and beyond to treat you like you matter to Holmes Tuttle Ford Service. I've said it before, I send all my friends to Jason and his team and I am a customer for life as long as Jason is there. You are lucky to have such a wonderful team member.

Great Service

I think for as much work as they needed to do on my car, they did it in a very timely manner.Professional, kind and thorough.

Excellent staff

Alexandria Potter was excellent and was knowledgable about the product. She has an excellent attitude and is very professional. I have bought several cars from Holmes Tuttle and thanks to Alex this was one of the amoothest transactions yet.

2003 Ford F-150 Service

Service was prompt. Estimate for cost of work was accurate.

Great overall!

We purchased a 2016 Ford Explorer from Patrick Taylor and didn't fully have the intention on doing so until he made the whole experience something I have never had in buying a car. He went above and beyond the whole experience and has been fully engaged in everything we need. Patrick is a rock star and should be rewarded somehow.

Excellent Customer Service

Fred Adelman always delivers excellent customer service. He's by far the most conscientious service representative that I have ever met. He takes pride in delivering excellent customer care. I trust him completely in his service recommendations.

Great service!

Always excellent service! Sometimes the wait time is a little long!

Always great service

Garrett, our service adviser, met us with his usual friendly greeting and took our vehicle for servicing. Our wait was pleasant and short (less than 2 hours). The waiting area is pleasant and well lighted. Once the service inspection was complete Garrett brought the inspection sheet to us and explained any questionable issued with the vehicle. Checkout was quick and the people were friendly.

Job Well Done

It starts with and ends with Gabe. He understands recalls and service needs. Add to that a service person that really wants to help you and you get great service and a job done correctly. The follow up by Gabe was well done. I know future needs of my cars. Check out was fast and the folks at the cashiers office were very nice. Your team was on top of their game. Miles Ferris

Helpful

Alex was very courtesy and went above what was needed to help

Great service

Very helpful. Very responsive. Appreciate your assistance.

Great experience

Fred did a great job and figured out the issue quickly

Just need to accept the problem !

Nothing stands out with this visit. You had my truck for three weeks, but the problem could not be fixed due to the factory saying it is not a problem.So I do not have any chance to have the problem fixed.

Service

The service was good but the cashiers seemed a bit distracted and we're not as cheerful as other times. They had different ones than the ones I've seen before. Normally if I have to wait the cashiers will look up and say, "I'll be with you in a moment". The cashier is the last person a customer sees so unfortunately they leave the lasting impression for customers. They can make or break the experience.

This is why I'm a 4th generation Ford owner

As always I received excellent service. My only complaint was I had to bring my truck in twice because the wrong part was ordered not realizing a second part was needed and consequently the whole mirror assembly had to be ordered. Having worked in a parts department I too have ordered the wrong thing not realizing other parts were needed for the problem. Great job everyone keep up the good work!!

great service

Quick and efficient! The entire team took great interest in my overall sayisfaction.

General Manager

Good, as usual but you send too many surveys out. I've dealt with HTF for over 28 years so you may be able to figure out that I won't go anywhere else.

Great service, clean facilities, friendly staff

Recall serviced.Friendly staffReturned serviced vehicle when promised.Pleasant experience overall.Thank you.

Ford F150 XLT review

Carlos Mesa was our sales person and he took really good care of us. He was very patient and that's what I really liked about him. He was in no rush, and just made sure that we were entirely satisfied. He is a professional at customer care.

I am a teacher.

Tom Hill was very helpful and courteous. I purchased a 2010 Mercury Grand Marque a little over 4 years ago, and have been very happy with the service.

Warranty Work

Warranty work done, and car washed, free snake while I waited Thank you.

Relationships

Your Service Manager salvaged a customer vendor relationship with dignified professional decision making and appropriate outcomes.

Best service anywhere!

I love your staff. They are more friendly and very helpful. They don't try to push stuff on you that you don't need and explain things in detail.Thank you!!

Mr Tom Cochran

It was great!I am tired of all your requests for "how was the service'. It has always been exceptional. If, and I doubt that will ever happen, I will be the first to tell you.

Cashier experience 4 stars instead of 5

The gentleman who checked me in and the fine young man who brought my car out were awesome and really ensured I felt valued. The cashier who checked me out was just average.

great staff clean facility

I purchased a 2015 escape about 3 weeks ago. I have not had any service preformed yet. I did have 2 appointments with SYNC specialist Curtis Campbell.I found that he had all the best qualities necessary for anyone who is showing & teaching the essential information. He was very patient with me as I am notvery computer savy and he had to repeat information sometimes more then once. I had more than one appointment with Mr. Campbell and he made sure that the appointment time was convenient for me.If the rest your service team is anything like him I am sure I will be a very happy customer for many years to come and of course be telling everyone of your excellent staff.

survey

very pleasing thx. the most I ever waited for my car to be service is about an hour great work

xxxxx

Easy, no pressure! Saul was great! He continually checks up on me!

Good customer service

Ford C-Max. Service was as expected. Staff helpful & friendly.

Robert Destefano

Service advisor Mike Hill was friendly, knowledgeable, and helpful in helping us with the clutch problem with our 2012 Ford Focus. Please let the service manager at Holmes Tuttle Ford in Tucson AZ and him know about my favorable comments.

New tires, clean facilities

My wait time was longer than anticipated and my service adviser Carlos was understanding and helpful.

Service

Was a good experience, sales person Romie was great we actually bought the vehicle because of his customer service, it was between a Nissan Altima or the ford focus, we went back because of his great customer service, I however was not happy with the finance manager. I thought he could of been more pleasant, I understand we were there late but didn't like his attitude. I understand he has a job I declined the extended warrenties

Pre vacation Inspection

My inspection said there was "no wheel lock available to do the tire rotation." The special tool was in the center console. I notice my glove box had been looked in and yet the tech did not check the center console for the wheel lock.No one tried to call my cell to ask if I had the lock either...a bit lazy in my opinion.Other than that the service folks were great with greeting me and calling when the car was ready.

FORD OWNER

everything was fine.... I like the ford lobby plus cafeteria.

Great Customer Service

The customer service was great...I didn't have to make an appt...They fit me into the schedule to fix my brake light...The wait wasn't too long...

service

Gabe was personable and customer oriented. The parts needed were ordered and I have an apointnent to have the work completed tomorrow.

Purchase Review

The personnel at Holmes Tuttle went out of their way to make my purchase of a new Lincoln MKC a smooth and pleasant experience. Whenever I have a question that needs additional clarification not found in the owner's manual, they always respond in a courteous and knowledgeable manner and never give me the feeling I am interrupting their valuable time.

Holmes Tuttle Ford

2015 F350 king ranch. Service and staff were great

Fine service

The service was fine. Just a nit pick about the cashier: take care of the customer before doing personal business, acknowledge the customers presence, and make eye contact with the customer when speaking to him.

Great Services

A GREAT EXPERIENCE AT YOUR DEALERSHIP.SINCERELY MARIA A. CHAPARRO

Quick & friendly service

Faster turn around than I was expecting. Staff friendly. Waiting area clean & neat.

2015 Explorer

We have been looking for an SUV for some time and had visited the dealership several times. Everyone was always very helpful and patient as we needed to wait for the right time to buy.

nic and cool.

it was good, not thing really needed done just oil change. waits was normal.everything was ok,didn't have anything done just oll change.

Great dealership

It was a fun exciting and easy purchased. Managers were really helpfull and easy to work with

Great service

I had a great experience, Samuel did a amazing job finding me the perfect car. I am very satisfied with everything. Also the finance did an amazing job.

Owner

Mike Hill has been great to work with - always helpful and keeping me updated by phone, too.

service check

Garrett was professional and very helpful with all my needs.

First Oil Change on MKX

This was the first oil change for my new MKX. The service was courteous and professional, I had an appointment which the staff was ready for and the service was completed quickly. The car was retuned clean and ready to drive.

Very good

Tom service advisor very polite took the time to explain everything would ask for tom again.

Service for an oil change

The service was excellent and the staff was very helpful. The only thing that I noticed was that when I picked the truck up it started missing. Don't know why but would like to know. The service done was an oil change only.

Second time great service and crew personel

I was please with the in an outside service this time. This crew check to see why my tire pressure was causes problem and it was a nail in my right tire ,I was inform instead of putting air in my tire .

Quick, friendly service

2013 Ford escape have a bad battery needed oil change. I came in at 6:30 was out by 8:15. I was greeted promptly and cheerfully. My service advisor was friendly, helpful, and informative. Thank you.

Medical office mgr

My experience at Ford was amazing.my ford edge is a sweet vehicle. I was shown a vehicle that is perfect for me and am loving it.Everyone at the dealership was helpful courteous and friendly.much much different than other dealership I have had experience with.

120,000 mils

The service was good. My advisor, Mike Hill, was helpful.

Love my new car

Great service, professional people, love my new car

Great experience!

We love our new truck! It was a quick and easy process.

Car sale

Great job JR Jackson handling our sale and did an excellent job no issues with the process

Great Service Job

I met Mike Hill at 7 AM before his Thursday meeting and we went over the items that had to be done.I then took the shuttle back home since the three items to be done would take around 4 to 5 hours.Mike gave me a call at noon telling me that my vehicle was done, so I called the shuttle and they picked me up at the prescribed time and took me back to HTF. The vehicle was ready and waiting at theentrance to the service lobby. I paid my bill and off I went. All went smoothly and everyone I came incontact with was very nice to me. I have been a customer for 15 years and would not go anywhere else.Thank you.

Great service