Hoffman Ford

Great service

Great service would recommend to my friends and family. Shop is much more organized than before.Management has improved ten fold.Great job Hoffman Ford.

A relaxed Saturday

This time it was smooth going. Checked in within minutes of my arrival early Saturday morning. Made a cup of coffee, read the paper and by the time I finished the paper my name was called and I was out the door.

Brand new Ford Fusion

Purchased a brand new Ford Fusion from Hoffman Ford in September 2016. When I came to pick up the car, though, some of the rubber moldings had been damaged by someone at Hoffman when they were unwrapping it. The sales person noticed it and said I had to come in to get it fixed at a later date since they didn't have the parts available. While inconvenient, I agreed to take it in later in the month and get it fixed. They took care of the damage, provided a loaner car, and made things right.Despite the minor problem, I got a great car at a great price. And Karen in the service department was excellent to work with.

Mustang service

Brian was very accommodative and provided excellent service. I am very satisfied with the service. He got me ina day earlier than scheduled but managed to get the work done for the day.

Outstanding Service

This was my first scheduled service and I was treated very professionally and my car completed on tilme. They even brought me my coffee that I left in the car.

Quick and Easy Service

It was super easy to make a service appointment on a date and time that fit my schedule. Check-in was immediate by both the receiving tech and the service advisor (Karen S.). I went to the customer lounge for a cup of coffee and to do some work on my laptop (free WiFi). My truck was ready to go within one and a half hours and I was on my way back to work.Again, very easy, very convenient, very quick. Can't argue with that.

top notch customer service

Bryan understood the issue, set a time for repair and it was complete an hour before he promised. The shuttle service was excellent and made the appt convenient for me on a day off at home.

I had a great experience buying my new MKX from Wes

Wes was the best salesman I hvve dealt with in my years buying fords(74). He ivery personable and knowledgeable about the product. He is not pushy at all and very easy to talk to and contact for both myself and my wife. I will recommend Wes an d Hoffman to everyone I come in contact with. Great experience!

Easy in and out

Brought my Lincoln in for it's maintenance. I was a little early, no problem. They took care of everything in no time at all really. The service rep was great. Very courteous, knew what he was talking about, and didn't give me a runaround. They even washed the car after it was serviced.

Excellent

Advisor explained everything very detailed. Did not tried to sell me something we did not need. Very experienced and knowledgeable and friendly Service Advisor. We will recommend him anytime.

Best service ever, your team was courteous, professional and

Great employees they really understand the meaning of customer service. Tremendous service dept best service dept ever. Service area was spotless I felt important to all your employees. Hey you even has pumpkin spice coffee.

service

service was excellant. sch an app on line is the way to go. took me in on time. and out in good time.liked the wash and vacume of car.

SERVICE AT HOFFMAN

SERVICE WAS GREAT AND CUSTOMER AREA WAS TOP. EVERYONE WAS BOTH HELPFUL AND FRIENDLY AND THE WORK WAS DONE IN APROPER AMOUNT OF TIME

2 hour oil change

Oil/filter change took much longer than expected. 2 hours for service and car wash. Also, oil life monitor was not reset by mechanic. Past service experiences have been more positive and I will return for service in the future.

A Day at the Spa

A laid back professional atmosphere I enjoy, especially when I live in Norwalk, CT. This is my 2nd time coming back up here since I bought my car from here.

Service appt

All employees very courteous, friendly and professional. Do not get this type of service EVERYWHERE for sure !!! Keep up all the good work. Thank you so much.

complete explanations of the issues and the costs

The work was completed at a fair price.The check engine light was diagnosed and fixed, four new tires and alligment.Only outstanding irritation is the blistering paint on the front of the hood. Not happy with Ford on this one.

Engine Light Repair

It was easy to book the appointment and they took care of all the issues. I got an oil change, engine light repair and fixed a plastic undercarriage part.

Latest Lincoln Service

I was having an issue with my brakes on my 07 MKZ and the service dept. took good care of it. The service advisor kept me well informed regarding the status.

A Great Crew At Hoffman

My recent experience at Hoffman was excellent. The staff I worked directly with in purchasing a new car, from the salesman to the finance director, were courteous, prompt and thoughtful. The salesman knew his business and showed me the many features of the car which made my decision to buy the car easy.

October 27 visit

Jason was helpful and pleasant when I dropped off the car and when he called to discuss what work was done. The receptionist was also helpful when I picked up my car. Jason was on the phone, so she got my keys and bill and checked me out quickly.

Hoffman Service

My recent visit to Hoffmann Ford Lincoln was, as it has been in the past, a very positive experience. Everyone was prompt, informative, professional, and thorough. Things were done on time and done well. I felt treated well and fairly.

Excellent

Brian was fantastic. Everything was checked and done that I had on my list. Love that they go beyond and clean the car. Will be coming back.

F350 service

Had my Ford serviced here and was done in a timely manner, as I waited in there waiting room. Drive in drop off service garage even for a f350 is great.

Execellent work done in a timely fashion. Great Staff.

Great service from your service staff. Did an excellent job in diagnosing the problem leading to a positive resolution. Karen Spatafora did an excellent job as a service consultant in handling my service appointment. And I believe George was my service technician who did excellent work servicing my 2003 Lincoln Town Car.

Amazing. Jason was fantastic.

I really appreciated the service and really appreciated working with Jason. He he was forthcoming with the fact that Ford covered a this repair and it saved me over $1,000 which is much appreciated with the fact that my wife and I just had a child. I won't forge this visit and really appreciate the service.

UN~SATISFIED CUSTOMER

Hoffman Ford East Hartford, ConnecticutAfter 2 vehicles and almost 20 years as a customer, I am no longer confident in the service given there. I could not recommend this company to anyone. I am now looking for another dealership to service my truck.On the 19th of February 2015.This is what happenedCheck engine comes on.On my way to work my truck dies, I get it started & can't go over 20 mph. I made it to work and had to have it towed to Hoffman Ford (7:00).I called the dealership & spoke with Rep. Jason Peltz, I informed Jason that my truck broke down and at this time it was being towed to Hoffman Ford. By 2pm I hadn't heard anything from Jason, so I figured I better call (this was 2pm). The response I received was "We don't have your truck". I say "What, I sent it there at 8 am!" Jason's response "ok I'll look on the lot".Mean while I get on the phone with my insurance company (who towed my vehicle), who in turn made some calls, and the tow company contacts me & tells me that they dropped off my vehicleAt 8:30 am. At the same time Jason calls me, (now it's 3 pm) to tell me that they found my truck on the lot...! The tow truck driver failed to bring in the keys... (But I informed you to be on the look-out) we'll look at it tomorrow.. (A whole day lost)As I see it all we're all at fault here, * truck driver for not bringing in the keys, * Me for not calling earlier to check on the truck (I'm thinking I told you that it was coming in was enough)* Dealer Rep. Not being on the look out..A $4,300.- bill. Date 19 Feb 2015Mileage in 117510 Milage out 117512Break down of Diagnostics Turbo under boostTurbo oil cooler Week injectors 2,6 & 8 (replaced), Excessive wet carbon in the intake manifold (cleaned). Replaced unison ring. Replaced engine oil cooler core. Replaced EGR cooler.Feb 19, 201517 Mar 2015Check engine light comes onMilage in 117808 / Milage out 117815 ( truck driven 296 miles)Drove truck to breakfast and when I came out there was oil all over the parking lot and truck wouldn't start. I had the truck towed to Hoffman Ford. Oil leaking from the engine oil pressure switch.Another day or two with out vehicle.No charge. Milage out 117815.April 02, 2015Milage in 117873 ( Truck driven 58 miles)Check engine light comes on Turbo under boost (again)Remove and replace Turbocharger Assembly$1,900.00Removed and checked VGT SOLENOID and found to be operating properly..!Total paid thus far for Check engine light coming on, Turbo under boost $6,200.00September 14, 2016Mile in 127245 (miles driven 9,372)Check engine light comes onDiagnostics performedTurbo under boostI was told that Cylinder 1, 3 & 4 are bad and that it was going to cost $2,500.00 to repair.STOP AND DONT DO ANYTHING...!I go to pay for the diagnostics test, I notice that the paperwork that I paid for was not the same as the paperwork the dealership had me sign for. I requested a copy of the same paperwork that I was signing for and was told NO I CANT GET A COPY OF THIS PAPERWORK, but I paid $148 I should have everything that you came up with!No this is confidential. Fine give me my truck..I take it to another shop and it turns out I just needed a Turbo Actuator $400.00, not Cylinders (costing me 1, 3 & 4 are not bad and that it wasn't going to cost $2,500.00 to repair. It also cost me $400 in labor for a grand total of $800. NOT $2,500.00.....!A PERSON GOES TO THE DEALERSHIP AND PAYS THE EXTRA COST TO GET THE JOB DONE RIGHT THE 1ST TIME..I AM NOT HAPPY WITH THE SERVICE IVE GOTTEN FOR THE LAST FEW YEARS...!

Outstanding customer service

Brain Barbour provided customer service that was above and beyond what should be expected. The personal touch and effort via communication only added to his knowledge of the vehicle.

First Visit...Pleasant One

I recently inherited a Ford and had it shipped here from Florida. Not having any knowledge of the service history, and eventually giving the car to my young daughter, I wanted it to be looked over from top to bottom. I am not from the area but work 5 minutes away. I looked up the local Ford Dealership/Service and discovered Hoffman. Making the appointment, Dropping off and subsequent Shuttle service was all smooth and easy. Car needed an extra day to complete, so I picked it up, and ran through the same process the next day. Jason was patient and tolerated my inability to properly explain foreign noises....and in the end, I knew he made sure everything was running smoothly. Andrew, the shuttle driver who ended up driving me 4 times was just as friendly. So my car is fixed, I have peace of mind, and even though Hoffman is not in my back yard, I will come back when needed as they proved themselves to me to be reputable and customer focused..

30000 mile service for my Lincoln MKC at Hoffman

As always, I was impressed with the efficiency of the service department. When I drove in, I was immediately greeted and signed up, then passed to Barbour Brian, my service writer who logged me in and detailed what was required for the 30000 mile check. The waiting room was comfortable and coffee was available with quite a few Keurig pod selections. Barbour came in to give me an interim update and verify filter changes that were required. The time it took to complete service was probably 15-30 minutes faster than my mental estimate, so I was quite pleased overall with the entire experience.

Repair/replace wheel & hub caps, balance tires

I didn't have an appointment butI did not have an appointment, but I called the service department and was pleased to be told I could bring my car in right away. I was able to wait until the servicing was complete. Jason Pelz was professional and took good are of me.

Great sevice 2+yrs

The work has been great ,from a minor oil change to a major Tune up and the serv mngr jeff Dorman has made sure my visits are pleasant and satisfactory which I appreciate and im sure the many other Customers that interact with him also feels the same ( Thanks Jeff )

Oversold routine maintenance

Up to the scheduled 30,000 mile servicing I was very satisfied with Hoffman Ford's service and sales department. At this milestone, the professional customer service rep attempted to and probably did oversell what repairs my 2015 Escape required. Besides the usual oil change and inspections, he brought up other fluid changes including transmission and brake fluids. Brian also recommended changing the air and cabin filters. Somewhat knowledgeable, I was surprised by the suggested changing of those fluids at this early mileage interval. The filters were left at 'let's inspect and see'. Since I was waiting for the oil change and inspections, Brian came out to tell me that both the air filter and cabin filter needed replacing - he did not show me the dirty parts. I gave approval to replace those filters. Afterward I check suggested maintenance and found that normally air filters should be checked and changed at 60,000 miles and cabin filters at 30,000 miles. This upsell took my $50 routine visit to over $150 - after I requested a 10% discount. I should have checked the suggested maintenance schedule at home and not trusted this employee and representative of Hoffman Ford.

Best Repair Experience Ever

I was very pleasantly surprised with the high level of professionalism that I experienced. I wouldn't hesitate to recommend the service department to anyone.

DO NOT HAVE YOUR CAR REPAIRED HERE!

I have a 2002 F 150 for which I have about $20,000 worth of extra parts put into it. I was having problems with the transmission so I decided to take it to the Ford dealership to see what it would take to get it repaired. When I talked to the service manager he very rudely explained to me that it would be at least a week before they can look at my truck. I told him it wasn't a problem I didn't mind waiting I just needed to get my truck looked at. I was then told that there is a $220 diagnostic fee and he wanted to make sure that I could afford to pay it. The transmission in the truck that I have has a 3 year warranty. I explained to him that the company told me to take it to Ford have them figure it out and if it needed a new transmison they would send it. He doubted the information I gave him and said that the company probably won't honor warranty. He kept going back to the part about how much it would cost to fix and if I could afford to pay that much. Again I explained to him that money was not the object I've owned over twenty ford vehicles in the past and I realized that they break and I don't mind paying to have them fixed. Finally after about 10 minutes of going back and forth about if it was even possible for them to fix my truck I decided to leave and take my vehicle to Aamco. As I stated before I've owned many Ford vehicles I've dealt with their dealerships for over 20 years. I have never been confronted by such disrespectful service people ever. Take my advice and drive to Bloomfield or Enfield will get a lot better service out of those Ford dealerships.

Long Wait, Incompetent Service

I made an appointment for my brand new 2016 Edge in for its first oil change and tire rotation. In addition, the left rear door gasket was flapping in the breeze and needed to be fixed.Upon arrival, the service associate had no record of my request to have the gasket fixed.I then waited an HOUR AND A HALF (remember - I had an APPOINTMENT) for them to complete my oil change and tire rotation, and for the technician to say he couldn't find anything wrong with the gasket. Now, my 10 year old, who sits on that side of the car, has repeatedly noticed it was unattached. So the sales associate went over to the vehicle, took one look, and said "please have a seat while I verbally berate the service technician." She was steamed, and so was I.I will NOT be bringing my vehicle to Hoffman for its future service needs. If a service technician is either too lazy or incompetent to notice an obvious issue that literally a 10 year-old child noticed, I don't have any trust that they will accurately diagnose and correct future undoubtedly more complex issues.

Inexperienced, uninformed and disrespectful of my time

I bought a previous car from Hoffman, and even though it was not the Ford I would be driving, I found them to be arrogant and unhelpful in 1998, when my husband and I bought an escort from them. I went in to test drive the CMax, because they are right around the corner from me. I had no intention of buying. Looked at the Escape and wanted a hybrid. While I was sitting with my salesperson, I spotted the Fusion Energi, a plug in hybrid. I loved it. I went back to test drive it a few days later, and MADE AN APPOINTMENT. Got a phone call from the salesperson asking when I was coming in. Told him, when I did drive the car, that I wanted Navigation, which he seemed to think we could add. (Could not.) This was a 2014 car. The manager said let's see what else we have for leftovers--and found the one I bought. I bought a 40K car for 30K. It was a good deal. I could not have gotten this car anywhere else. Or I would have. As usual, Hoffman impressed me the same way they did in 98. They had a complete disrespect for my time. Other than my first walk-in moment, I made appointments. The battery wasn't charged (on a plug-in hybrid) which meant I couldn't evaluate the mileage or performance.) I was supposed to be there a half hour before the finance appointment to test drive the other car of my choice and I cooled my heels for about 40 minutes. Then the finance guy left. When he finally came back.... well see for yourself: I was also contacted by their finance department and told I would get 1.9 financing, and when I went to ink those papers, it was 2.49. THEY CALLED ME. The finance guy denies it, but someone called ME. If I were smarter I should have walked out. I just loved the car so much. The finance guy was a jerk. He implied I was wrong about the phone call from his department. I should have walked out at that moment, but I did love the car.

replaced brakes and tires

Karen provides exceptional service! She did a great job accommodating my needs and schedule and I'm consistently impressed by her positive attitude and attention to detail.

Adding accessories to my truck.

I added a step and a cover to my new Ford F 150 truck. They did an excellent job and they were very friendly. I would use them again.

Helpful & Knowledgeable Staff

I was looking for a Mustang and noticed a nice used one on Hoffmans page. I stopped in at lunchtime and was greeted at the door by Corey Stahl. he was friendly and not pushy. i also had the chance to sit with the General manager Billy Genereux who was also helpful and explained everything. I would recommend Hoffman and see Corey & Billy for any needs as they will do what is right for the customer.

Everyone there was curteous and efficient.

I drove my car into the garage early in the morning and they took my car in for service. They had me wait in the dealership and had fresh coffee there while I watched TV in the waiting room. I was taken by shuttle to work in Hartford. They called to tell me that my car was ready around noon that day. The shuttle picked me up at my workplace and drove me back to the dealership. I then presented a gift card the dealership had given me and was pleasantly surprised with the price I paid for an oil change and filter. My car was outside waiting for me and had been cleaned inside and out. Fantastic service.

is the best Ford dealership I've ever been to

I visit that often Ford dealership in East Hartford Connecticut it was the best Ford dealership I have ever been in that they treat you wonderful and I wish they'd get more support and thank you guys again for the best of work and all the for all the rest of for dealership I have a big thank-you preciate it

Oil change-first after purchase

Exceptional service, from pulling in to pulling out. Extras like car wash and vacuum were a nice bonus. Only issue I could say was scheduling via phone was complicated and when I talked with a person not the machine, he seemed very flustered. This was my third and last time I was calling to attempt to schedule, the previous 2 calls (using the phone number on the windshield reminder sticker) I never got a person. One time there was no answer at all, and the other I was dropped after selecting from the first menu.

Great experience!

This was my first purchase here and it couldn't have been easier and hassle free. It was almost surprising how easy this was! everyone was so nice and i am looking forward to a long relationship with Hoffman!

Excellent sales experiences

I've bought several cars over the years with assistance from Charles Hartley. He is knowledgeable, experienced and will work hard to get the deal done while keeping your best interest in mind. I highly recommend Charles for your next car purchase.

Great service!

This is the second time I have an amazing experience with Mike Warner. I got to purchase a 2014 Ford Escape and even though the buying process (to me is when you go into the other room and talk to the person that gets a bank approved for you to finance it) was very rude, Mike made an effort to seek out higher ups and got us a very nice deal! I have not rated "quality of repairs" because I still have to go to my appointment for a little dent that I have, but the fact that he even noticed that and told me I am able to get that fixed with no cost just goes to show that he pays attention to details and wants you to have the best experience while buying a car. Without a doubt, I know that my repair appointment will go smoothly and and I know I will be coming back to him in the future!

Richie Gonzales

Richie Gonzales excellent job, best saleman I have. Always when I needed help he was there offer me all the details I need. Thank you Richie

Excellent

Richie Gonzales is a great saleman ,I bought three cars from him and he took care of me more than I expected great job Richie! I will highly recommend this dealer to anybody and offcourse recommend Richie for his great service. Once again thank you Richie.

They made it right

My salesperson was Rich Gonzales and he was just fine. A power steering pressure hose leak was discovered shortly after an oil change. I submitted a review concerning the proposed cost of repairs within a month after I purchased the vehicle - the repairs were done at another shop. I was contacted by Jeff Dorman who restored my faith and confidence in the Lincoln Hoffman dealership. He did the right thing. Thanks Jeff

Richie Gonzales

Richie is a excelent salesman, three vehicles a purchased from him and I am very happy with his great customer services, I highly recommend him.

Great work

Great work and timely completion and work done as requested. Car cleaned and washed and a future service need was discussed and instructions provided to get part ordered and service scheduled.

Decent Experience

We had had our 2013 Ford Edge in for an oil change about 2 weeks ago, I had pointed out some issues we had come across in the short time we have had the car. I left that morning after dropping it off feeling that the issues/concerns would all be addressed like they were told to me that they would be. We had then rescheduled to come in last week that being September 21st to have the repairs done. We needed to have the Shifter replaced for what seems to be a BIG problem with many of these cars where the Shifter doesn't want to to communicate with the car to say it is in Park, this work was fine (so far). the next thing which I had asked about at both appointments to be fixed was the Front passenger side bumper keeps popping out, the first appointment I was told it was just missing a screw and that it would be taken care of. A few days of that first appointment I noticed the bumper popped out again. So going through the cash out at the second appointment I was told that the entire front bumper would have to be removed to replace a bracket. So now I am considered that we will have to pay for this and I am hoping that FORD can help us out since we did purchase the car with this problem. I will look to be scheduling this at our next oil change and hope something positive comes out of it.

Trustworthy Dealership

My first experience with this dealership was with their service department which I was incredibly impressed with.Recently I biught a new car & the experience was Hoffman was easy. Jason Grant was my sales representative, He was helpful, knowledgeable and just an overall pleasant person to deal with. I would highly recommend working with this dealership.

Good overall experience

The sales staff worked with me to get me the car for a good price. They also got the car prepared while the paperwork was being processed so that I was able to drive it home then.

Service department

Never will visit this dealer again the service department. They took too long to fix vehicle. They lied about what is wrong with vehicle and when parts would be coming into dealership. The vehicle was there for 3 weeks, for a one day job. The service people were not nice to customer. They did talk down to me, like I was 5. They said one thing, then something else. I think they should be retrained or fired.

Not what I expected from Hoffman

I bought a brand new vehicle at Hoffman Ford because I thought of them as reputable and a cut above the other dealers. I passed 5 ford dealers to get to Hartford and decided to buy my new vehicle there. During the financing with Fran, I was sold the Simonize package for $1500. after watching a video presentation on it. It takes a few hours to do the Simonize so I scheduled an appointment with service. Went to my appointment, almost an hour drive for me, and was told that we had to reschedule so they could get me a loaner as it would take more than a day, so I did. A week later I came back - again an hour drive each way - dropped off my car and left with the loaner. A few days later get the call my car is ready. I went to pick it up and it looked nice and shiny....but it looks that way after a car wash for $25. I left and headed home and thought I would check it out. The outside appeared to be Simonized/waxed and the front seats as well. I have rubber mats in the floor and they were never removed to do the carpets as I have tape on them and would know if they had been removed - same with the back seat and the back carpets - not done - and the third row seating was still wrapped in factory plastic so they were never treated and neither was the cargo area - I have a heavy plastic mat taped down and would know if they removed it to Simonize. I called service asked for the Dept that does the Simonize and I was told they send it out to a third party. I asked to speak to them so I could let them know I think the carpet throughout and back seats weren't done. I was told they would have the company call me - after one week of no calls - I called George again. Told him I haven't heard back from anyone and he said he would contact them and have them call me. So I waited - almost 2 weeks and called Hoffman back. This time I left messages with Billy the Ford Sales General Manager, Dave the Sales Manager, Jeff the Service Manager, and George the auto body manager who took my car for Simonize treatment. I let them know how I spent $1500. for a treatment that was to be done throughout the car and it wasn't done as per the agreement. It is now one month later and I have never received a call back from anyone - complete silence. I am shocked that this is how they handle their customer service. Hoffman, driven by trust, is their motto, but I have been driven the run around with no answers and no solutions. I consider myself a good customer who buys new cars every three years and would've liked to build a long relationship with Hoffman, but unfortunately they don't even call me back - so I guess they don't need my business. Today there is still no resolution to my issue of not getting what I was sold for $1500. Shocking....... just shocking......

Great experience

Hoffman Ford is the fourth local dealer that I have tried for service. So far, Hoffman is by far the beast. Nice to be greeted in person, escorted to a Service Advisors office (not a counter), have an Advisor without an attitude and to top it off, my truck was washed when returned. And not a quick wash, a very thorough wash including the wheels.

Second service visit

This was my second visit to Hoffman. Service was as good as it was the first time. This time Karen Spatafora took care of me. She was very friendly and answered all my questions. Very helpful. Had to come back for traction control light and stuck shifter. Thank you for your service.

Re-write of my experience

This is a re-write of a review from a week ago of my experience at Hoffman Ford Lincoln. The first time there, I dealt with Tianna. I had a humming noise in the front driver side wheel. It was a bad bearing. She Scheduled an appointment for the next week because they had to order the parts. When I came back, I had Jason Pealtz help me. It was not Jason Grant. An not sure if I spelled his last name right or not. I couldn't remember Jason's last name when I wrote the last review. So I just wrote his first name. When I went back and read the reviews, I noticed that Jason Grant's name was posted. I called Hoffman motors to try to speak to a manager to fix this. Just wanted to clear the air about that and just write another review. Jason was great. I then came back again because the traction control light would sporadically come on and the shifter would get stuck after start-up. I was helped by Karen Spatafora. She was also great. I will come back in the future and be helped by whomever is there.

A wonderful experience

My experience was incredible . Jeff Dorman went above and beyond what was necessary to keep my car safe and to allow me to travel home (Pennsylvania ) . I have told so many about my situation with faulty brakes and Jeff putting forth the extra effort to get me back on the road asap. I am very impressed with your staff and service to an out of tower and not a regular customer !!

Not helpful

Paid for a part replacement and less than a month later was stranded on the sign on the highway with a young child because the replacement was low quality, was not able to receive a rental car which prevented me from working for days.

Car servicing

Clean entry way, prompt greeting, efficient paperwork, comfortable waiting room. The wait was of reasonable length and the service associate kept me informed of the progress. Car was returned, vacuumed and washed.

Service due to Recall

The repair process took slightly longer than original time estimate but otherwise a good experience. Appreciated the car wash as part of the service experience.

Instead of a ford fusion, I ended up buying a Lincoln

I would like to have special thanks to Jason Grant for helping me to find a car that I loved to owe after driving an E-class Mercedes. From Feb 2016, he patiently replied to my emails and followed up with me for purchasing a car and eventually with having the first test drive and getting familiar with my taste, he convinced me to lease a Lincoln Instead of a Ford Fusion. I would like to have a big thanks to Billy and Fran for their patience while we were negotiating the deal and fruitful pieces of advice and their efforts to eventually make me qualified for leasing a new vehicle. Fran is very serious and without his help and insistence, I would not have ended up finalizing this deal. Billy, is very nice and respectful and highly good tempered. He tried to offer me the best working deal, very politely and patiently. Thank you all for your help and effort, It was a very joyful experience.

Quick service

Came for an oil change, rotate tires, checked fluids, they washed my car. Nice deal. I never have a problem coming here & getting things done.

Great Experiance!

I would not hesitate to recommend Hoffman Ford to my friends. Charlie Hartley was the greatest! He answered all my questions honestly and over my expectations. I would not be shy to go to him for any other of my vehicle needs. or questions

Excellent Customer Service

The staff was efficient, courteous and I was very please with the end results. I wish the truck would have been cleaned but that doesn't hinder my feelings about the customer service received.

Attention To Detail Lacking

Service overall was OK. Advisor a bit on the inexperienced side, but tried to be helpful. I needed to ask same questions several times before receiving a response. I had questions regarding battery recycling, front sensor operation and impact of not performing valve cover replacement. It was nice to be escorted to my car after the service, I just expect more attention to detail during the actual service visit.

LENGTHY DELAY IN CAR DELIVERY AFTER SALE

IT TAKES 3-5 DAYS FOR DELIVERY OF VEHICLE AFTER SALE AS A COMPANY THAT BUYS MANY TRUCKS(14 FROM HOFFMAN) THIS IS WAY TO LONG

Good service / poor marketing

On a recent oil change, the service was fine, but a flyer had been mailed to me specifically referencing my CMaxEnergi and offering an oil change for $24.95.The service tech , upon check in...explained that my CMax requires synthetic oil and the oil change would be considerably more than $24.95.Why would Hoffman mail me a brochure for my specific vehicle inviting me to come in for an oil change and not know that it needs synthetic oil, and that this service is more like $70?She did take $10 from the more expensive oil change, but Marketing needs to fix this!

visit of august 15th, 2016

my ford fusion energi was purchased last fall,and came without a spare.the alesman promised to order a spare for me but never did so.i got a low pressure warning at brainard airport when i started the vehicle about 4pmi drove it to your dealership (at4miles or so).the car has a mere 5,000 milesthe rim never got damaged, but your guy said the tire was not repairable. HAD TO BUY A NEW TIRE!no credit for the miles left on the tire!no ford guarantee covers tires apparently.I GUESS I SHOULD HAVE BOUGHT THE CAR WITHOUUT TIRES AND BOUGHT THE TIRES AT SEARS< OR ANY TIRE RETAILER

Good experience

Buying my car was a great experience from the sales representative to the business manager. Our salesman was Jason he was knowledgeable and no pressure. I will definitely let people know this is a great place to buy a car.

Will go back

Quick service. Did what they promised in the promised amount of time. Didn't try to push unnecessary services on my vehicle. Went above and beyond in repairs.

my experience was good

They were welcoming,pleasant ..they made sure I was taken care of and comfortable while getting my services done. Overall service was good,love working with Jeff dorman.

Best Car Purchase/Lease I have ever experienced....

Mike Warner is a first class employee with the Hoffman Auto Group. Service and professionalism was the best I have ever experienced. I highly recommend.

Quickest Service Appointment I've Ever had

I scheduled a service appointment with Service Advisor Chris Sawyer to have the oil in my truck replaced. I explained to Chris that I would wait for my truck as I needed to get into work for a meeting once the service was completed. Chris asked me what day I would like to bring my truck in and what time I wanted to come in. He was totally working around my schedule and not the service department's schedule. I was able to pick the date and time that worked best for me.I arrived at the service door at 7:30 AM and was immediately waved in. The check-in process took one minute before I was escorted into Chris' office to verify my service needs. Chris personally handed off the paperwork to a mechanic and requested that they get right on it. I went to the customer lounge (which is very comfortable - TV, coffee and free WiFi), fired up my laptop and started on some work prior to my meeting later in the morning.Before, I knew it, Chris came into the lounge to let me know my truck was ready to go. It was freshly washed and waiting for me to get in and go. I didn't even have time to finish my cup of coffee. Now that's what I call quick! From driving into the service bay to getting back in my truck and heading for work was maybe 45 minutes at most. Outstanding!Needless to say, I will be coming back to Hoffman Ford and Chris Sawyer for my next service appointment. Chris treated me like I was the number one Hoffman customer.

preowned 2015 Fusion

Chad Stewart was very helpful and pleasant to deal with. He made buying the car easy. All the forms process and credit application seemed relatively simple and quick.

Could have sold me brake pads, but did not ask.

I went in to replace rear brake pads, ended up with rotors and pads replaced. The brake inspection report showed fronts could use new pads, but nobody asked if I wanted them replaced. I had to question the cashier to find out about the inspection and what it meant. For the cost of pads I would have replaced them with the hopes of saving my front rotors. Other than the non-problem issue, all went very well.

Lucky Me

I showed up with my Engine light on in my 2010 Escape on Saturday morning at 7:30 am without an Appointment. I was advised by Karen to leave the vehicle without any promise that it would get looked at because of 19 appointments already scheduled for the day with only 3 mechanics.They would try their best to get to it. Well I left the vehicle and was pleasantly surprised when I got a call from Karen Spatafora about 2:45 PM telling me the truck was fixed and ready for me to pick it up. Better yet the repair was part of a recall so it cost me nothing. I drove home with a nice clean vehicle washed by them with a smile on my face.

Worry free service

They took my car in without an appointment and set up rental service for me. Jeff handled everything from start to finish. Enterprise picked me up from the dealer ship as requested by Jeff. When the job was done I left the rental with Ford for pick up.

No Help but still take money

My car smells like gas when driving. No engine light on, temp checks ok. They couln't fix the problem. Why do they take money if they can not fix the problem my cars has? It's a ford dealerI for a ford car. They should do everthing possible to fix rhe problem. I'm not satisfy with the last service from this dealer.

Extended warranty

Had my car in quickly got the part to fix my transmission faster than expected . Explained the issue and the fix. I am very pleasedisappointed with this experience.!

Very good

There were no pushy salesmanMy salesman was very helpful in finding the vehicle that I wantedThe finance gentleman was very helpful getting me the best possible rate and maintenance program

Long wait for car

The staff here is great... friendly, courteous, explain things... I went in for "the works" package and also for a diagnosis on my AC... I was surprised to be there for over 4 hours waiting - just wish they had told me that ahead of time... the lady next to me was there for over 5 hours...

Great staff!

The Hoffman Ford staff were fantastic, caring and definitely very knowledgeable. I would highly recommend them for their support and knowledge of not only the cars, but the process of buying a new car. They make it easy and without feeling pressured.

Got The Works, not the 20k factory service

I scheduled a 20,000 miles factory service for July 27th on the Hoffman Ford website . The email confirmation also states I requested the 20K factory service. When I arrived at Hoffman I told the rep that I have a 1:15 appointment and gave him my name. He went on his computer than ask if i will be waiting for the car, I told him yes and he directed me to the waiting lounge. So I assume he knew my appointment was for a 20, 000 mile factory service. I did not ask for The Works package, but typed on the invoice was "A CUST STATES TO PERFORM THE WORKS PACKAGE GAS ENGINE" When the car was ready, he showed me the invoice and I notice the cost was the same as when I had The Works package done in the past. One thing I remember listed on the 20k factory service was to replace the cabin filter which was not included on the invoice. I asked the rep, I thought the cabin filter had to be replaced with the 20k service. He said it was check and didn't need replacement. Now if that's true, great you guys saved me money, but what I'm concerned about is when I went back to the website and checked my service history, it states I had The Works done at 19,912 miles and it also states that next due service is at 20,000 miles. Now, again I don't mind The Works was done instead of the 20K service if that's all that was needed, but I would like it to show on my service history that either 20k service was performed or was not needed so that my warranty is not effected due to not having schedule service done. I also purchase an Allstate extended warranty when I purchased the vehicle, so I also don't want that effected due to schedule service not being performed. I not sure how to rate this service, I gave it 3 stars average but would give it 5 stars if I actually just needed The Works done, 2 stars if I needed more done with the 20k factory service. Even if I needed the 20k service done instead of The Works, I still would give a 4 stars good rating if when I asked about the cabin filter not being replaced, Mr. Sawyer would have said, Oh I apologize, we did The Works instead, we'll go ahead and finish the rest if you can wait, or if you want to reschedule to come back to complete the 20k service. I would had no qualms about that, mistakes are sometimes made. Again, I did not state that I wanted The Works as stated on the invoice, I just told the rep I had a 1:15 appointment and gave my name, I assume they would have known what I requested on the website concidering I received a email confirmation stating I requested a 20k factory service.

Service

Service department could have been better. There were problems getting phone calls returned.It was a problem dropping off a vehicle with transmission problems without an appointment. All we wanted to do was get the vehicle over to them so they had it. didn't realize it would be such a problem. It probably would have been better if we were dealing with our service technician but we were not.

full filling promise

I had a few IOU's and I was treat great they took care of what I needed and was please with the results. Brought my car up to the door for me and very helpful in keeping me posted on when my car was ready.

Routine oil change

I was in for a routine oil change and to have them investigate a noise I'm hearing from the back end when going over bumps, which took 2 weeks to get. The note on my paperwork was that they couldn't hear the noise, and they didn't reset my oil life indicator. Definitely not the same Hoffman as when I started bringing my Edge there ~4 years ago.

First service and a great experience

I scheduled my first service appointment online. I was checked in quickly and the service was completed within the hour. I will definitely be back.

Salesman Mike Warner was AWESOME!

This is the third vehicle we have purchased from Hoffman, and each time it gets better and better! The value and awesome customer service is second to none! We started our day with Shanice in the service department and she is incredibly helpful, such a great representation of the Hoffman company, and we ended up with our salesman, Mike Warner...what a friendly and extremely knowledgeable guy! He made our experience so easy, answered all of our questions and just made you feel good about the entire car buying experience!! Thanks Mike, thanks Hoffman Auto!!

Chris Sawyer

After all the years with Eljen and Hoffman I have never met Chris was fantastic got me in and out I asked a few questions he provided clear answers, perfect. I will be working with him he is a good guy.

Needed service on trip

We experienced a couple of problems with our vehicle while on a 2500 mile trip. Hoffman was nearby so we decided to chance using their service dept. The easy online scheduling system allowed us to make an appointment late Thursday night for a Saturday service. They were prompt, professional and fixed us up plus washed the car and checked the alignment. Kudos to the service dept!

Check up

Chris kept good track of my car while in for service Monday. Had the crew look of over my areas of concern plus reviewed new concerns they found with me. Much better than the last visit. Car was spotless when I picked it up. Very nice touch!

1st oil change

I took my F-150 in for it's 1st oil change and was in and out in 1 hour... Chris and the rest of the Ford team were great. Thanks Again!

Bought a new ford focus se 2015

Richard was helpful throughout and he could help me exactly the way I expected. Feeling happy and satisfied to get the car I wanted. Thankyou so much

Service went well

Needed an oil change. No appointments were available - checked on Monday and Tuesday for the week. Showed up on Friday, they took care of me.

Hoffman Gives Good, Affordable Maintenance

I am on my second Ford purchased at Hoffman, and am a satisfied customer. They are diligent and fair in their service. Several of the employees and sales reps have given me help that was really outstanding. A few of the sales reps just go by the book. Never have I felt I got substandard work.

Liars

These guys are low, they gave me a price and monthly payment on a vehicle and we agreed to a deal. Went back the next day and they added over $64 per month to the payment and three months to the term without even a call before I came back for delivery. Claiming due to the age of the car the bank was charging a higher interest rate, like they never sold a car before? They don't know this before they make a deal? Not even close to what the quoted me, and they didn't care. will never buy here again!!

Have a new car that best fits our needs!

We looked high and low to get a small SUV. We are enjoying our new Escape SE very much. Have found it quite different from our 2003 Focus and each trip is a learning experience. Thank you Billy G for getting us into this new car. And a definite bonus was the rebates. Without rebates we would have probably purchased a previously owned vehicle. Our daughter as well as dealer management convinced us that a new one was a better deal loo

fix interior driver's front door opener handle.

I was dismayed when I was told I had t wait a week for an appointment. When I said I believed it to be a major safety issue, the car was immediately taken I and repaired with a new door opener assembly. Thanks for the response to the safety issue.

Great service friendly staff

Great service friendly staff on time while I waited for the service to be complete

Good service at a fair price

Got the works (lube, rotation, check everything, car wash) for $39.95. Replaced my broken off antenna for $22, which is a really good price. I mentioned some weird squeaky noise from the rear of the car and did not have it looked at because of a $110 diagnostic fee. Maybe you need a lower "let's take a quick look" fee?

Customer Satisfaction is what Hoffamn Ford is all about!

In the years that we have had our Fords serviced at Hoffman...there has never been a time when we left unhappy. The staff is very friendly, professional and knowledgeable. From the time you arrive until the time you drive off in your vehicle..know you are in good hands! Hoffman Ford Lincoln is top shelf!

Very courteous

My service agent was extremely courteous and attentive to my needs. She took the time to make sure she understood everything that I needed. The work was done in a timely manner and I loved the courtesy vehicle!

Too busy, Too difficult to contact a real person

Brought my 2013 Ford Escape in for a safety recall. Found out I needed to make an appointment. Called in to make an appointment... first available was 2 weeks out. Made appointment for 0730 with expressed desire to be finished by noon (was told the repair would take about 2 hrs). Dropped vehicle off day before and was told I would be called when done. Next day, when I didn't hear from service rep, I attempted to called to find out status at approx. 1:30 pm... had to leave a message. When service rep called back, all he could tell me was that the vehicle was not ready and he would call me.. no estimated time of completion, no explanation as to why it was taking so long... Just that it was not ready. About 45 minutes later I got a call from the service rep telling me the vehicle was ready...A couple of observations: (1) This dealership makes it cumbersome to make an appointment... They route all calls (after an exhaustive automated call menu) to a central operator who then sends you to the dealership and lets you deal with another automated menu... and if you mess up with your choice... start all over again. (2) The service department (and reps) must be very, very busy doing stuff as I have had to leave a message for a call back, and when I get the return call, no effort was made to find out the status of my repair either before or during the call.

Love Hoffman!

Just bought my second car from Hoffman and was very happy with the experience! Marco and Fran were wonderful to work with to help get me into a new (used), bigger car to fit my family. Thank you!

Fast efficient recall repair

I scheduled an appointment for a recall repair and was told it was an all day job. I was given a loaner vehicle so I could go about my day. My car was done before noon. It came back to me washed and vacuumed.

First time at Hoffman..I'm a customer for life now.

I went to Hoffman Ford on a very busy Saturday..My power brake motor went bad. When I arrived was greeting by a very pleasant girl,She said they were very busy but she would try to get to me ,I waited in the lovely waiting room maybe a half hour she came out and told me my power brake power was on a list of problems there would be no charge. and I also told here there was a recall on my gas tank, she said no problem they would take care of it,,When I got there when my car was ready it was washed This whole experience the best service I have ever gotten and I'm 62 yrs old...Thank You

Work was done on time, car was washed for free, I'm happy!

I received very good service for two warranty repairs (one was an airbag) the car was returned to me more clean than it was when dropped off. I was expecting minimal attention as the work was being done under warranty, but I was pleasantly surprised. Thanks!

Could not ask for better treatment!

Marco Ortiz and and the folks at Hoffman who I interacted with were very friendly and professional.Marco should be awarded something very special for his added touch since he delivered the vehicle with a special surprise since it was a gift. He certainly was not required to do so.I will be back for my next vehicle when the lease expires and recommend Hoffman to all!

Very good.

I gave this rating because I like your service and feel that you are honest and would not try to have something fix that is not needed. Also, you are accommodating when it comes to picking up my car after the service is finish.

Great!

Service from the moment I arrived at the center, until I was escortedback to my motor vehicle, was absolutely first rate. Staff were friendlyand highly professional. It was exactly what I expected from Hoffmanand I was not disappointed.

Saab93 Convertible

Both Chris Sawyer and Kristen Skiba are great and very helpful Service Writers. Brian, your Saab mechanic, has been terrific and his expertise and and skills are great,y appreciated. Many thanks,Lastly I wish I could get back on your email list for updates and coupons. To date no luck and I've been trying for a year,

Excellent customer service

It was time for an oil change, filter change, cabinet air filter, new battery, front and rear brakesfixing of left hand mirror and overall check up.

Service

Came in for service because I thought it was due. Chris noticed that the vehicle system said I had 60% oil life eemaining. Chris took the time to explain that service wasn't needed at this time. In talking to Chris I realized that I was misinformed about the service requirements when I purchased the car. I truly appreciate that chris was honest and took the time to explain how maintenance works on my car. In talking to Chris I told him I was heading on a trip. He knew the area I was headed to and even recommended some restaurants while I was there. I will definitely return to Chris for all my service needs.

Professionals all the way!

Everyone from the service area was very polite, honest and professional. Always happy to bring my vehicle here for service. Always a breath of sunshine working with them.

My first service visit

My first service visit was a good experience. I pulled right into the bay and a attendant took my info led me to a service person did some quick paperwork and i was all set. Great first impression !

Kristin

Kristin is one of the best service managers I have had the pleasure to work with. She was detailed in her explanation, called when she said she would and was easy to reach by phone.

So So.

Did Not Like Business Manager Attitude To Pushy.What Else Can I Say.Nothing At This Time.Other Than That Thing Went Along Smoothly.Bye For Now.

Problems with the Saab

I dropped my Saab off because my convertible top was leaking hydraulic fluid. In one day they diagnose my problem and had it back to me the next day cleaned and vacuumed I was impressed. Everyone was professional.

NEVER give money down

At first I had a great time dealing with Hoffman Ford. The Sales Associate Freddy was GREAT took time showed And let me test drive anything on the lot. We put down a deposit on a 2014 Ford Edge. But unfortunately with our credit history Hoffman was unable to help us get financing. Freddy tried his best but we ended up going to a different dealership where I was able to get a 2016 vehicle. Issue with Hoffman is the lack of communication now that the sales rep I was dealing with is no longer there. I've been playing phone tag with management, trying to get a deposit back. So long story short we paid a deposit with a Credit Card over three weeks ago now they tell me that I have to wait to receive a check by mail. STILL waiting for the deposit I put down on a vehicle I DID NOT get. NOT Happy

Works Package, New Wipers

Good customer service with a personal touch. Quick to answer my questions. Very happy with the service received. Would recommend Hoffman to my friends for servicing.

Good Service

Good service. I received free oil change due to minor issues during last service visit. Appreciated the on-time delivery of my vehicle. Thank you!

Great Service

I gave this dealership a 5 start rating because they not only worked with me for roughly six months. They got me the exact car I wanted, with low miles and I got a great monthly payment and am highly satisfied. Mike Rivera was the guy who helped me. I recommend him 100% if you need a new car definitely ask for him.

Beyond disgusted

I am so beside myself with this dump of a dealership. This time I had my car "fixed" and the last time I had my car "fixed" by these cracker jack box people was a disaster. BOTH times they called and said the car was ready and BOTH times I went to get it I pulled out of the driveway, drove around the block and right back in to the service bay, BOTH times the car was in worse shape then when I brought it in. First time the didnt even tighten the bolts on the job they did nor did they fix the check engine light because they didnt hook the wire harness back up for it. Second time they put the brakes back together and they had something wedged in between the backing plate and brake. Ummm last time I checked if you are going to fix something you better know how to put it back together. It is quite obvious there that they do not care at all about the cars they service or the customers that buy and service the car there. The service writer on both occasuons could care less i was right back in the shop. And forget having the manager even respond to you. I wont even get into the fact that i bought the car there and 2 weeks after i bought it it had to be fixed and was there for 45 days! DO NOT BUY A CAR HERE AND CERTAINLY DO NOT GET IT SERVICED HERE!!!!!!!

Focused on Customer Service and Safety

Our 2014 Fusion went in for service on a Saturday (thank you for the Saturday hours!) and Kristin presented the updates, including a recommendation that we consider tires in the near future. Fast forward three days later, following a blowout on a major interstate, and Kristin was great in organizing the needed tires to be delivered and an appointment scheduled, even though the Service Department was dealing with a shortened, post-holiday. Throughout the whole process, Kristin was focused on getting the service done, but continued to emphasize SAFETY over everything else. Kristin was very quick to return communications and always let me know where the vehicle stood in the service process. Loved dealing with her and Hoffman service, as I felt we were treated fairly on price, but outstanding in terms of customer service. Highly recommend dealing with Kristin - and Hoffman - in the future.

Trust your Ford to the pros.

This is my first time servicing a new 2016 Ford Fusion with Hoffman. I was pleasantly surprised by the entire experience. The service drive/write up process was very easy. I was greeted by Kristin, who was very friendly and explained the service to me. The rate quoted for an oil change and tire rotation was actually about the same price as just an oil change at the national lube chains. There was a comfortable waiting room to sit in while they were working on my car, and when it was complete Kristin came to get me in a timely manner. During this season of heavy pollen, the included car wash was most welcome. The Hoffman organization does a great job--I look forward to taking my Ford there for future service.

Excellence at its best

I recently purchased and new Lincoln MKX from Hoffman auto group, Lincoln. My salesman Marco was so friendly and easy to talk to. He was extremely knowledgeable about the vehicle and all of its options. He was so patient with all the questions I had as it was a big decision I was making, and he was completely understanding and made buying a car so much fun and easy He made the process of buying a new car so pleasant from start to finish I look forward to purchasing more cars through Hoffman auto group and will refer all my friends and family to Marco

Bad comstumer service.

People made me feel like i didint belong. Wouldnt even let me finish explain my problem. Person who took my car was om his phone the entire time while i literaly was trying to speak to him about my issues

Hoffman review

Service was great. The people I dealt with were so helpful. I had been going to another local dealership that I have been dissatisfied with for a very long time. I finally decided to try Hoffman and I'm glad I did.

Excellent Service

Hoffman Ford provides a great customer experience. With a friendly and courteous staff to greet you, a free shuttle ride to and from the office and prompt and reliable service all I can say is... Great job and thank you!

Excellent Service

Mrs Tania Matos really was paying attention for all my questions, and she had a very professional answer to them, Also the courtesy driver that took me home and puffin me up. Was very friendly and safe driver

Hoffman replaced an "automatic" clutch in my vehicle

As of this date,, the transmission runs fine, but I'm told the issue can happen again because of a design flaw in the clutch system.

Bad service

I went to Hoffman ford to get brakes and rotors for all 4 sides. After I paid I realized that they only gave me two sides instead of 4 even when I specifically said 4 sides. So I returned the parts and I was informed that they would have to send me a check in the mail. They said it would take 3-4 days for the check to be mailed. It has been a week and still nothing. I called on May 25 and asked if someone could look into the situation. They took my name and phone number and told me that they would get back to me. And they didn't call back. The service from the parts department is horrible. I would rather buy windshield wipers at Walmart then buy them from the parts department. I wonder how long it will take to get my reimbursement check?

Detailing???

Overall experience from "buying" a used car at Hoffman Ford was excellent. Seeing it take 3 trips to their Detailing Shop to get it "Customer Happy" was somewhat disappointing. But on the 3rd attempt , my salesman drove us straight to the Detailing Shop, pointed out the flaws, and watched them DO what should have been done the first time!! Thank you Richie! :)

Pleasant experience !!

Our salesman, Richie Gonzalez made our buying experience a pleasant one. We sat in a car in the showroom and decided we liked the style enough to want to test drive one. Richie glanced outside at the cars then looked at us and said he would back this one out of the showroom for us. We drove it, liked it and ultimately purchased the car. Closing in on 1000 miles ans still smiles.

Another great service experience at Hoffman Ford

I recently brought my truck in for an oil change and a minor repair. My service adviser Chris Sawyer was extremely helpful and understanding in scheduling my service appointment and understanding my need to wait while the work was being done. Chris accommodated me in every way by bringing me in on a day that worked into my schedule and letting the tech know that I was waiting in the customer lounge area. Chris kept me consistently updated as to the status of my truck and the need to order parts (which wound up being on-site in the Hoffman's Parts room).While waiting in the customer lounge area the service staff (Chrissy Patkutka and Jeff Dorman) came by to offer me a breakfast sandwich hot off the grill that were being whipped by Hoffman senior management. So not only do I get a cup of complimentary coffee while I'm waiting for my service to be completed but I also get a complimentary breakfast brought to me by the service staff. Chrissy asked me if I wanted seconds and Jeff came back to make sure I was a happy customer (which I totally was). Outstanding!Another service adviser, Kristin Skiba, who knows me from previous service visits also noticed I was there and stopped by to say hi. She asked what I was there for today and told me to let her know if there was anything I needed or if she could be of any service. Outstanding times 2!Chris eventually came to the lounge to let me my truck was ready and was being brought to the pickup area after a quick washing. He went over the work order with me, explained all the charges (which weren't bad) and processed my payment for me. Once done, he escorted me to my truck where he had me check on the minor repair to ensure my complete satisfaction. Outstanding times 3!Bottom line, the combination of all these people asking how I was doing, feeding me and asking if I was happy made for a superior, all around service experience. Chris Sawyer is one of the few service advisers who makes me feel like he is really taking care of me and my service needs. I don't know about you but I'm going back to Hoffman's the next time I need some work done on my truck. Did I already mention OUTSTANDING?

Great service

Jeff Dorman renewed my confidence in customer service relationship at Dealerships at a cost to my company of minimum loss thank you again Jeff keep up the good work

Low pressure sales with a smile

Mike Rivera was great. He researched the vehicle I was looking for weeks. He would keep in contact with me and let me know what he had found - even out of state locations. He was professional, personable, and low pressure.When we agreed on a vehicle he had come up with, he went and fought for my price. I left with a new car and a good feeling that we will do more business in the future. Go see Mike and he will set you up.

In & Out

Quick intake. Pleasant lounge area. Out before you know it. Would recommend Hoffman Lincoln to friends and family. It was a pleasant experience. Try it you'll like it.

Routine Maintenance

The service was, as it always is very good. This is why I always bring my vehicle here and trust them to work on my truck.

6 Little Words

The best service I've ever had. The period doesn't count right. Honestly the nicest people I have ever encountered in a service department. My first oil change on my new Ford truck and I was treated with courtesy and all my questions were answered to my full satisfaction. Kudos to all the people who work in the Hoffman Ford service department.

Great Experience

We just bought a Lincoln MKX from Freddie Calderon at Hoffman Ford and the experience could not have been better. Freddie was professional, knowledgeable, and a pleasure to deal with. There was no "fast talk" or pressure during the entire process. Freddie worked with us and we were able to walk away with a great deal. We are very happy with our new/used car and with the Hoffman Ford dealership!

Unhappy with service

I have brought my car, purchased at this dealership in 2014, in for service three times for the same issue. Typically I find the folks helpful & concerned about my issue. Not this time. Really unhappy with the overall lack of concern. Looking for a new service center.

Excellent Sales Experience

Hoffman and Mike offered us an excellent, non-pushy experience. They could have tried pushing new, but actually recommended a used vehicle for our needs.

Used car process/or New car process

We were looking for a used explorer around 2014. We have bought 2 vehicles from Hoffman and have been very happy. We sat down with Jason Grant and we were very happy with the process and the out come , we now own a 2016 Explore Thanks Jason

Excellent service

We had a previous relationship with another dealer. Hoffman blew them out of the water with service and attention to details. They were straightforward in negotiating and did not make the process painful at all.

Service

Service dept is awesome as I enter and when I pickup my truck gets washed better than any car wash in our area thank you

Service review

As always, I get taken care of like a VIP when I come to Hoffman. I was offered coffee, juice soda, and given somewhere comfortable to sit while I waited. I was updated during the process so that I knew what was going on and I was asked if I wanted something before they did it. When my tire pressure light came on after I had left, I returned and they quickly fixed the problem and I was on my way.

Part Issues

Recently had spark plugs and rear calipers changed on a Ford. Process took about 5 hours. Initial repairs were 4 hours but when I drove off the lot I noticed an immediate issue with a loud tapping in the rear of the vehicle. I return and the vehicle was addressed immediately, one of the calipers installed was bad and a replacement was located and installed. The response to the issue was quick but took another hour. The fact that there was an issue is concerning. I go to a dealer repair shop hoping to get a quality parts at a reasonable price. After looking up the parts installed I see that the part price is market up roughly 100% to what I can find online. I understand the dealer needs to make something on the parts but this is a bit extreme.

Customer Satisfaction Guaranteed!!

Hoffman Ford Lincoln overall experience went smooth and fast!!. Mike Rivera is an amazing Leasing Consultant . He made me feel comfortable and provided all the information i had in question. I have bought 3 other vehicles at other car dealerships, but this one by far is the best! The team wants to be happy in what you are purchasing and Mike Rivera never once was pushy or tried to get me into something i cant afford. I am a happy customer! Thank you!

12,000 mile oil change/routine maintenance

Your team in the service area is always efficient and courteous. This not only pertains to Chris but, also the representative that greets you as you drive your car into the garage. Andrew is more than gracious and accommodating when shuttling me to and from my office. He is extremely courteous and has always picked me up exactly at the designated time.All are an asset to your team.

Quick, professional service

I happened to be in the area and called in to schedule an oil change/tire rotation. The associate told me to come on down. When I arrived, my van was brought right in and the wait time was minimal.

Service Dept,

Excellent Service. Very pleased. Would Return again when and if I need my car serviced. I would recommend. It to. my friends and family.the Employers. do and excellent job and very well trained.thank you for your service.

Lincoln MKZ Service

My Lincoln needed to be housed over night because the issue needed to be resolved with a cold engine. I was promised a loaner would be available. I arrived at my appointed time. Chris Sawyer greeted me immediately upon arrival. We went directly to his office where the paper work for the loaner was mostly filled out. We reviewed the reason for my scheduled appointment. Chris requested my driver's license and insurance information completed the authorization and escorted me to my loaner vehicle. The following morning Chris called to inform me that the main issue for my appointment had been found. He gave me an estimate for a service as well as an estimated time that my MKZ would be ready. I approved to have the work completed.As promised, Chris called me when the service work on my Lincoln was completed. It was actually ready earlier than anticipated. When I arrived we went over the service work performed and also talked about 2 potential issues that I needed to be aware of in the near future. My Lincoln was ready and waiting. It had been washed and vacuumed and looked showroom perfect. Chris walked me to the car and thanked me for using Hoffman Lincoln/Ford to service my MKZ. On the way home I noticed that I left a personal piece in my car. I called Chris and asked that it be retrieved and kept for me. Chris called back and offered to drop it by my home when he left work for the day. Which he did.I use Hoffman not only for the great service department but, mostly for the service associates such as Chris Sawyer. He treats you like you're special and when he greets you he looks you straight in the eye with a smile and a firm handshake. That, to me, is the mark of a gentleman. Thank you Chris for your #1 service skills and attention to detail. I will absolutely use Hoffman Lincoln/Ford every time my MKZ needs to be serviced.

Oil change and tire rotation for my Ford Explorer

The service team at Hoffman is professional and reasonably quick.The waiting area has Wi-Fi (so I'm able to get some work done) and coffee, etc. so the time moves pretty quickly if you decide to wait for your car. (They also have van service to drop you off / pick you up in the area.)

Service was good but had to bring car back for more repairs

Chris sawyer was helpful and kept me updated on my car situation, service was good hopefully I don't have to bring car back for the same repair

Top notch

I always go to hoffman ford for service because they are the best. Chris is always friendly and goes out of his way to make sure my experience is 5 stars.

My beloved 2008 Ford Escape broke down, Went to Hoffman Ford

When my beloved 2008 Ford Escape broke down for the first time since I purchased the vehicle in 2008, I took it to Hoffman Ford where Mr. Jeff Dorman, Assistant Sales Manager, made sure that the repair was diagnosed correctly and completely fixed in one day's time. (which was great because I had gone all weekend without a vehicle, and the weather was getting stormy as well!)I am worrying a bit that the potholes in East Hartford and Connecticut in general were why this repair was necessary, but aside from being expensive ($600 to repair), everything went well.I always go the my local Ford dealership, they understand the vehicle and its computerized functions much better than any independent service station.Sincerely,Holly Reed(have owned nothing but Ford's over my lifetime, Mustangs and now Ford Escape!)

Hoffman Ford Experience

I had to get some field service actions taken care of on my 2012 Ford Focus last weekend and chose Hoffman Ford in East Hartford, CT. They had Saturday hours which were very convenient for my schedule because I work Monday-Friday. The service was quick and they were very respectful in the Service Center. I will go back again.

Recommendation

This is the 3rd car I have bought from Hoffman Ford in the last 9 months.I have used Mike Rivera for each purchure and have been totally satified with his professionalism and general knowledge of the products and services he sells.He is very easy to work with even going to pick up vehicles in other states on his days off coming to my place to set garage door openers (twice) and helping me with various electronics setup for all systems (sometimes more than once).A dealership is only as good as the people working for them and Mike is excellent,I would recommend him to anyone.

Extremely Rude Warranty Service

I had my wife bring my car in 3/31/16 after I had heard a rattling sound. My wife's first language isn't English so I wrote down the likely culprit, a loose exhaust/muffler. The mechanic was very kind to her and then she called me upset after dealing with the extremely Rude customer service representative. Telling her that she was ridiculous for not being to explain the sound outside my explanation. And that it definitely wasn't covered under warranty even though I had the same problem fixed in Florida. "So are you going to drive all the way down to Florida to have it fixed?" I told her to leave and when he handed her the keys back he said they fixed it and that she should find a new service center in the future. Unbelievable

Mike Rivera

It is with great pleasure that I take a moment to write this review on behalf of one of your sales associates, Mike Rivera. I met with him on a Wednesday evening and I was able to have my new Lincoln MKX delivered to me by Saturday afternoon. I found Mike to be very professional, very friendly and very knowledgeable about the vehicle I was purchasing. He remained very professional and attentive to my servicing needs even when I needed to put my new vehicle into service the following week due to minor damage to the back door from the other dealership. I would definitely consider using Mike Rivera in the future for my vehicle purchasing needs.

Awesome customer service

Thank you Richard G for your excellent customer service. You went out of your way more than once to ensure my mom was comfortable with her new car. Cheers!

Saturday service

I was pleased there is a Saturday service. The appointment was available in the afternoon and it was not rushed. I was only getting an oil change but it included a car wash. Young man who greeted me was very friendly.

Extra car purchase

Richard Gonzales, Sales & leasing Consultant, was who our family primarily worked with. He was thoughtful, hardworking and kind. Your families precious time will be well managed as you decide, select and buy your car, truck or in our case SUV.

Great Place to Buy a Car

Jon was quick to respond to my email with good information. Every other dealer I contacted emailed a robo response. Jon Pighetti's response was honest, personal and answered all my questions. He was willing to work cooperatively with me in an expeditious manner. I would highly recommend this dealership to purchase your next vehicle. Thank you Jon and Anthony.

The service was a normal maintenance

The service was as I said a normal maintenance plus removal of snow tires. It was explained to me that the normal 2 hours became 3 hours due to alignment. The lounge is kept very clean which makes it more pleasant. I was satisfied with the service I received.

Great customer service and buying experience!

I recently purchased a certified pre-owned Ford Explorer XLT from Hoffman Ford, and had a terrific experience from start to finish. The salesperson, Freddy Calderon, made this experience simple and very quick! I entered the dealership without an appointment on a Thursday on my way home from work. Freddy immediately sat down with me and listed to me describe the type of vehicle I was looking for and my price range. He identified the vehicles on the lot that fit my criteria, and suggested a specific one that he thought I might like to test drive. I was able to test drive the vehicle that day and then take information home to review further. When I followed up though email with additional more questions the next day, I received an immediate response and was able to make a decision on Saturday to purchase the vehicle. I was amazed that Freddy and the team at Hoffman were able to get the paperwork and vehicle ready for me to take home that same day! What a great experience!

The best experience I ever had at a dealer

Hoffman LincolnThe best experience I ever had at a dealer. My wife and I were in the market for our first SUV. During the process of deciding what we wanted in a vehicle we remembered sitting in a Lincoln SUV at a car show and noticing how the seats were the most comfortable of any other vehicle. I decided to visit Hoffman Lincoln. The first time I walked in the place was buzzing with activity. While I was looking around someone came up to me and introduced himself as Mike Warner and asked if he could help. Mike was the on his day off and was still willing to help. Mike took time to ask what I was looking for and advised me on incentives and offers from Lincoln. Again, all on his day off.I left the dealership and told my wife about the experience and we decided to set up an appointment to test drive an MKC. Mike was able to give me a quote through email and made the arrangements for the test drive. We got to the dealer early and everything was ready to go. Even though we were early somehow we didnt have to wait even while Mike was finishing with another customer.We test drove the MKC and just loved it. We were not interested in the interior color, but Mike found us another one on the lot, brought it to us and that was it. We settled on a price quickly and shock hands. It took maybe an hour.

Love my new Lincoln MKX! Great experience at Hoffman's!

I knew exactly the car I wanted and Kevin found it the next day. All the paperwork was in order and explained to me in a non-intimidating way. It's not everyday I buy a new car. Fran had made the loan process smooth and stress free. Bonus was not having to go to my DMV for new plates or registration. All was taken care of at the dealership. Loved that they drove the car to my residence and showed me everything I needed to know about my new car! I felt they all truly cared about my experience at Hoffman and I would definitely recommend them to all my friends and family.

Unanounced repair visit with prompt, courteous service

Stopped by unannounced (without an appointment) with a loud grinding noise coming from the right front wheel (Lincoln MKZ with only 1,300 miles on the odometer) Even though it was close to closing time, the manager agreed to promptly look at the issue. Problem was found shortly thereafter - a small piece of rock stuck between the brake rotor and the brake caliper's cover. It has been removed, car was cleaned-up and washed. Excellent service!

outstanding experience will definitely be back

This was my first visit to this F or dealership and their professional and efficiency service was outstanding. The waiting l location was clean and organized will workstations so I could actually do work comfortably.I will definitely be back

Nothing short than the best!

I had told Frank what I was looking for and within a day he called to let me know he had found it! I wasnt expecting it to all work as quickly as it did. Frank was amazing, walking me through the entire process and was beyond patient with me (I can be handful). The staff was just as friendly and knowledgeable. I cant express enough how much Frank cares about his customers; you walk away feeling like family. He loves what he does and you can tell; which truly makes you feel like youre in good hands.I enjoyed working with Fran just as much! This is a great group of people, they care about their customers and made sure I walked away happy.

Easy and Efficient

Mike Rivera at Hoffman Ford in East Hartford made buying a car simple and easy.He offered the best price for the value and the financing was exceptional.Overall Hoffman Ford is a first class dealership with real professionals.I would buy from them again and refer my friends and business associates.

Stay away!!!

The only nice person was the tech who took my keys. Worst experience of my life. My service person Chris must have been having a real bad morning when I got there. No good morning when I said good morning... Chris never looked up from his computer screen. He talked to me like I was a child in school. I asked him why he wasn't nice and he said just tell me your issues today. I saw the service manager Mike trying to listen how he was taking to me, and I thought he was going to step in but he just walked into his office. Chris never did the service I asked for. I just needed to get out of there after seeing the manager not care either. I understand customer service isn't what it was years ago but I spend a ton of money there so you could atleast be nice. I understand now why all the people I dealt with over the years are gone. Please stay away from this dealer!!!

Explorer Lease

From the top down I was treated with professionalism. Kevin, Charlie and Fran put together an awesome deal. The car exceeds expectations. A pleasure to do business with.

charlie hartley knows his trucks!