Hilton Head BMW

Best Dealership I have been to

I have been to many dealerships in Savannah GA and they all use the same pressuring tactics to make a quick sale and/ or try and talk you into something you don't want to begin with. With BMW in HH it was a pleasureable experience from the moment I pulled up. No slimely sales guys trying to sweet talk me but genuine gentlemen that understood what my intensions were. Only place to go and worth the travel! Next time I am in the market for a new car this is where I am going.

A Worthwhile Trip!

It is with the utmost pleasure to compliment your sales representative Stephanie Sullivan. I had the opportunity to purchase the very same vehicle in Melbourne, Florida and almost did! The deal breaker in Melbourne was the sales agent, his continuous BS and pressure but mostly,his inability to understand my wants and needs Their vehicle had less miles on it and certainly Melbourne was a closer BMW Dealership then Hilton Head, a six hour trip away. However after talking to Ms. Sullivan on the telephone and explaining my wants and needs, I felt she had a legitimate, concerned for my demands and without showing doubt as to the distance relationship, she exhibit herself has a sincere customer dedicated sales person. With no pressure or hassles, she answered my questions and concern and made every attempt to meet my needs both, in a vehicle and within my financial objectives. Her professional sales abilities, transmitted honesty and sincerity from the onset of the sale to the delivery of my car.. In concluding, the drive to Hilton Head to purchase my 740i and meet and deal with Ms. Sullivan added back my confidence and has preserved the creditability of the BMW world.Thanks Hilton Head BMW and Stephanie Sullivan, that's the way to do it! Ron GallagherMelbourne, Florida

An absolute pleasure.

Wonderful customer service, treated like old friends or family! Would highly recommend BMW Hilton Head for an above and beyond car buying experience. Thank you!

The Stromans first BMW

This was our first purchase of a BMW. So we did not want to get ripped off my a overzealous salesman. Enter Jerry Mitchell, who made the whole thing great. He was knowledgeable and friendly and explained all the features of our vehicle. This is used vehicle, but in the near future, we will return and purchase a new BMW. Everybody that had to do with the purchase of this vehicle was great. So we will travel from Savannah, Ga again for this dealership.

WE ARE TREATED LIKE OLD FRIENDS OR FAMILY

It doesn't get better!We have owned 7 BMWs, prior to our latest X3. and have always enjoyed the reliability of our vehicles that have ranged from a 325i convertible to the huge, but still nimble 7 car.

I highly recommend BMW of Hilton Head for your consideration

I have to start by saying I am not a person who writes reviews but felt I had to share my positive experience. We initially purchased a 328i from BMW of HH and within a few months came back to purchase a 645ci. The second vehicle was not planned but the service, hospitality, and quality of the initial purchase had us change our second vehicle as well to a BMW product. Both vehicles were presented with a detailed inspection report (performed by the dealership) which gave me confidence in the purchases over any of the other dealerships I dealt with. Working with the sales department was extremely comfortable and I even had the opportunity to speak to several others that had history of the vehicles. I would strongly recommend you consider this dealership if planning to purchase a new or used vehicle. Ask to speak with Jim Gray in sales as he is a top notch professional (who I worked with in both purchases). I have allowed him to provide any additional detail about my buying experience if you have any questions as well. Regards SC.

Outstanding

Amazing, top notch, professional service. BMW does it right! From the beautiful cars that sit outside of the dealer to the courteous staff that await you inside -- BMW is the way to go. From the minute I purchased my vehicle, service after the sale, to every pre-planned maintenance -- I am extremely pleased! BMW of Hilton Head ROCKS!

Service Overcharge, No Response - Revised

Since submitting my previous review the dealership has responded. The General Manager immediately reviewed what had happened, or not happened. The issue has been settled quickly and to my satisfaction.

Service Overcharge, No Response - Revised

Since submitting my previous review the dealership has responded. The General Manager immediately reviewed what had happened, or not happened. The issue has been settled quickly and to my satisfaction.

Excellent customer focus

At the end of the day, we didn't feel pressured or forced into a decision. This is the second CPO BMW we have purchased and we felt the CPO BMW X5 was our best value proposition for us financially. We will definitely recommend Hilton Head BMW to our friends and family. Looking forward to getting to know the rest of the team (parts, service, etc..) and if they are as professional, polite, and customer focused as Jerry Mitchell, then we will be in good hands.

Service Overcharge, No Response

I had a rear brake job, among several other things. When I picked up my car I did not receive the $50 discount promised in the circular I brought in with the car. I went back to the dealer and was promised a refund. A month later I have not received anything and my three emails to the service manager, Greg Freeman have all been ignored.

Service Overcharge, No Response

I had a rear brake job, among other things. When I picked up the car the invoice did not give me credit for the $50 discount offered in the circular I brought in with the car. I went back to the service department and was promised a refund. Three emails to Greg Freeman, the service manager, and one month later I have yet to receive any response to any communication. Way to go Freeman, you won the battle and lost the war.

Bought a car and had it shipped to Delaware, Made

Hilton Head BMW is out to sell cars to people and not stonewall with high list prices. If you like the car they will do whatever they possibly can to get you behind the wheel. Very flexible and willing to compromise to get you the deal you need to buy the car. Always conformable negotiations. You don't have to be near to buy from them. Quality shipment anywhere.

Experience

Very good dealer and service! I had some issues at first, however Michael Coleman sat with me and we worked it all out. Turns out, he is a great General Manager.

Very pleased, dealer integrity!

I had flown in from out of state to look at a used car. I knew that this could be risky but, ultimately, was very pleased with my salesman and this dealership. They could have easily taken advantage of my situation but didn't, and I felt I had been treated very fairly and got a great car at a great price! I think good reputation is important to this group and they deserve it!

What they are doing is illegal!

We got as far as finalizing the paperwork and about to sign before handing the keys over. I spoke with the used car manager throughout most of the transaction. So the day before, when we were negotiating on the price, Mr. Higginbotham was very willing to discount $500 without much problem. It was a very specific, yet desirable car, so I didn't want to push too far and lose the deal. I agreed at total of $700 discounted. When they were very briefly going over the total sales price, I notice the $500 dealer fee was added on top of the negotiated price. No big deal, right? Wrong! I didn't know it at the time, but when I was reading the fine prints at the bottom of their website classified page, it clearly states that the dealer fee is included in the listed price. So when the used car sale manager, Mr. Higginbotham was very willing to discount the $500, it was just added right back through the dealer fee. This is ILLEGAL! it is an attempted fraud trying to double charge on the dealer fee.The problem isn't just the fact that the total price increased by $500. It is that the sales manager deliberately double charged on the dealer fee by including it on the advertised price and again in the final value. Dealer fee is a regulated value that the State of South Carolina sets. Hilton Head BMW is allowed to to charge up to $500 in dealer fee. The craziest thing is that Mr. Higginbotham told me in our last conversation that during his 2 years at Hilton Head BMW, I was only the second person to bring this up! Yikes! How many people have this sales manager and this dealership defrauded? I understand it is not a large amount, but their nasty (and illegal) sales practice steered me away from signing the papers. I ended up purchasing a very nice M3 elsewhere. For those who've purchased a vehicle from this dealership, I recommend that you check the detailed break down of the final price. If you negotiated down on the price, see if the amount is added back as the second dealer fee. If you're displeased with their sales practice and wish to take further actions that will have an impact, call BMW North America. Request to provide a survey that reflects their sales practice. Unfavorable surveys through BMW North America will cost them sales bonus that BMWNA provides to Hilton Head BMW. I am honestly disappointed at this dealership. I might have expected these dirty sales tricks from sleazy used car lots, but not from a branch of reputable franchise dealership like Group 1 Automotive Inc.BMW North America: 1-800-831-1117

Great Sales Experience

Mike Greggo was outstanding. We will definitely be back to see him again and will recommend friends and family to use him in the future.

Breath taking

I bought A 2014 BMWX3 fromJerry Mitchell . He explained every thing about the SUV where we could understand it. Jerry went out of his way to make sure we were treaded fair . The whole sales staff did a great job. The next time we buy it will be here for sure.

Top Level Service!!

John Lazarski has to be the best Service advisor in the country. His attention to detail and ability to accommodate his clients is rarely seen in this industry. A big part of why I purchased both of my BMW's from Hilton Head BMW is because of John . He represents his company very well. I am looking forward to doing more business with John and Hilton Head BMW

The best car experience purchase BMW Hilton Head!

Stephanie was the ultimate professional! She took the time from the time I walked in the door, to the minute she handed me the keys. Amazing experience. They will definitely see us again, and would recommend to all my friends and family. Thank you.

Best Car Dealership

I am a North Carolina resident with very high expectations and chose to purchase my vehicle from Hilton Head BMW for multiple reasons. While researching for a new vehicle, I had contacted several dealerships within the Carolinas, Georgia and Florida. The personable service, attention and respect I received from the HHI dealership was unparalleled, so it made my exhaustive decision seamless. I am a young female professional and have found it challenging to negotiate and gain respect from dealership personnel until I met the wonderful staff and management at HHI BMW. Not only did the HHI dealership offer me a lower price than other dealerships, but they treated me like family too. I was completely respected and highly valued through every step of the process. Further, I chose to purchase a second vehicle from HHI without even considering other dealerships because of the lifelong relationships I have established with Michael Coleman, General Manager; Steve Malthop, Sales Manager; and Vertus Herron, Client Advisor. I will continue to purchase my vehicles from this dealership despite my location and have and will continue to refer friends and family to purchase their vehicles from this dealership. I have experienced disappointing service from other dealerships and am so relieved that I can rely on HHI BMW for anything. The staff provides individualized service and continually exceeds my expectations. I have reached out on multiple occasions with questions/concerns/inquiries, which were always addressed in a highly professional and suitable manner. I am truly grateful and amazed to have found such wonderful people who truly stand behind a superb product. I have dealt with many other dealerships, and will continue to travel 6 hours from NC to visit the HHI dealership for my automobile requirements.

Best Car Dealership

I am a North Carolina resident with very high expectations and chose to purchase my vehicle from Hilton Head BMW for multiple reasons. While researching for a new vehicle, I had contacted several dealerships within the Carolinas, Georgia and Florida. The personable service, attention and respect I received from the HHI dealership was unparalleled, so it made my exhaustive decision seamless. I am a young female professional and have found it challenging to negotiate and gain respect from dealership personnel until I met the wonderful staff and management at HHI BMW. Not only did the HHI dealership offer me a lower price than other dealerships, but they treated me like family too. I was completely respected and highly valued through every step of the process. Further, I chose to purchase a second vehicle from HHI without even considering other dealerships because of the lifelong relationships I have established with Michael Coleman, General Manager; Steve Malthop, Sales Manager; and Vertus Herron, Client Advisor. I will continue to purchase my vehicles from this dealership despite my location and have and will continue to refer friends and family to purchase their vehicles from this dealership. I have experienced disappointing service from other dealerships and am so relieved that I can rely on HHI BMW for anything. The staff provides individualized service and continually exceeds my expectations. I have reached out on multiple occasions with questions/concerns/inquiries, which were always addressed in a highly professional and suitable manner.I am truly grateful and amazed to have found such wonderful people who truly stand behind a superb product. I have dealt with many other dealerships, and will continue to travel 6 hours from NC to visit the HHI dealership for my automobile requirements.

bought a 370z from Hilton Head BMW

Ask for Stephanie. Thats it. Like the allstate commercial, you are in good hands with her. Apart from being extremely helpful, candid and easy to work with, she is extremely passionate about cars and is able to understand the excitement one has when purchasing a car. She kept me posted throughout the process and sent me pictures of the car being detailed within 5 mins of my asking. Very nice people to work with.

THINK TWICE about HHI BMW service department

I'd seriously think twice about getting your car serviced at Hilton Head BMW. The quality of service from the Service Department has fallen off considerably in the last 2 years. Details of my last 2 interactions with HHI BMW: 1. I call & get their call center and explain that I'd like to make an appointment to get my car serviced and explain exactly what I would like done. They say no problem, just drop off the car early in the morning with the keys in it and they'll take care of it. Then I get a call THREE DAYS LATER from the dealership asking me why my car is in their parking lot!!!!! 2) I have their mailer coupon for a oil change/basic servicing and to get a new front windshield cowl. I drop off my car on Sept 30th and they say it will take 3 days for the parts to come in/install. 4 days later I call and ask when my car will be done. They ask me what it was that was supposed to be done and explained that the guy handling my car in the services dept quit/no-showed and that they're not sure about my car's status. They then call back to say 2 more days. I come in, pay. and get in to leave only to find that the velcro on my floor mats have been ripped away from the bottom and the gear shift knob is just dangling on the top of the shifter. I go back in with the knob in my hand asking what's is going on. "I'm not sure...let me check." The services mgr comes back to say, "Oh...yea. They never mentioned to me but they broke the knob and we're ordering you another one. We'll just attach the broken one till it comes in. It will be coming from New Jersey so it make take a little longer. I'll call you PERSONALLY when it comes in." 3 WEEKS LATER WITHOUT A FOLLOWUP CALL, I have to call and ask the status. They tell me they don't know which knob was to be ordered because there are 8 others in their computer system. They need me to take pictures of the knob and email them or just bring my car in again so they can see which to order!!! I send my father in with my car and the services manager tells him he will PERSONALLY call me when the parts come in. The services mgr then calls me at home and reiterates that he will PERSONALLY call me when the parts arrive. It was DECEMBER 26TH AND I STILL HAD NOT RECEIVED THE GEARSHIFT KNOB OR THE NEW FLOOR MATS WHICH THEY BROKE! I HAD YET TO BE CONTACTED BY ANYONE AT BMW. NO FOLLOWUP CALL BY THE SERVICES MANAGER FOR OVER TWO MONTHS....NOTHING!!!! Like I said....think twice before you get your car serviced there.

very good

i was just wondering if you any used cars with an aux in stereo?

Recommend Highly

The staff and management were great, I drove 4hrs. to purchase my 2004 ram rumble bee. I was extremely pleased with the appearance of the vehicle and there knowledge of this truck. I would recommend this dealership to anyone looking to buy new or used.

Vehicle Purchase

My wife and I had the pleasure to be greeted at the door by Vertus Herron who met us with a genuine smile and offer to assist in our search for a vehicle. We had previously done a bit of research on a couple of vehicles that the dealership had on its lot and asked to check out one in which we had a specific interest. Mr. Herron was most accommodating offering to drive the vehicle up to the front of the showroom to prevent us from walking back and forth to where it was parked. After looking it over, he suggested we take it for a test drive to see what we thought of it. I thought it was admirable that he felt he didn''t need to join us as we took it for a spin. Upon our return, he allowed us as much time as we needed to sit alone in the vehicle to digest everything about it before offering to answer any questions we might have. He was very knowledgeable about the history of the vehicle, knowing personally the former owner and the care he took of the car. Once my wife and I decided to make an offer to purchase, Mr. Herron promptly brought his sales manager, Steve, into meet us and from there it was a simple process of arriving at a mutual sales price. There were no pressure tactics, just simple business discussions in getting to know us and our desires. The transaction was completed in fairly short order. In the process, we were introduced to the finance manager, David, who, as I learned in very pleasant conversation, that we both had mutual contacts in another city. The entire process from start to finish was pleasurable and Vertus, Steve, and David each made a special effort to make our purchasing process simple, accommodating, and effortless. These folks are quite professional and make the decision to buy a vehicle much less demanding for the purchaser. I would not hesitate to buy another vehicle from this dealership because of the manner in which they respected or needs/desires and how they handled the entire transaction.

Highly recommeded dealership

We dealt with Stephanie Sullivan and ended up purchasing a new X-5. She was excellent to work with and made the whole experience pleasant. She answered all our questions and spent the time it took to order all the things we wanted on the vehicle. Ordering a vehicle is a whole lot more complicated that just buying off the lot and Stephanie guided us through the process extremely professionally. Our experience with several of the other folks at the dealership was just as satisfying and made us true BMW converts.

A fabulous experience!

We leased a 2014 BMW 528 xi from Hilton Head BMW in March 2014. Due to a family illness we had to return home to upstate New York just as the vehicle was ready to deliver. Charlie Knight, Bill Riley and Steve Molthope went out of their way to make arrangements to have the car delivered to us in New York. The friendliness, and genuine concern, made a tremendous experience for us. We would recommend Hilton Head BMW to anyone interested in either buying a car, or for any follow-up service!

Tim Lawrence was exceptional in helping my mother and I...

Tim Lawrence was exceptional in helping my mother and I find the right car for her. Not only did he help her determine the best choice of vehicles to suit her needs with all the features she wanted, he delivered it to her and programmed it for her. He truly gave her "kid glove" service. The purchase couldn't have been easier or more pleasant because of Tim's care and attention.

My wife and I recently purchased a BMW at Hilton Head...

My wife and I recently purchased a BMW at Hilton Head BMW. We were assisted in the purchase by Stephanie Sullivan, who went out of her way to make our buying experience a pleasant and satisfying one. In short, we could not be happier with the attitude and professionalism that Stephanie displayed. BMW Hilton Head was easy to deal with, reasonable in establishing a fair value for my trade-in, and committed to making the purchasing experience as smooth and professional as possible. My wife and I came away with an extremely positive feeling about both the dealership and our salesperson.I have purchased quite a few vehicles over the years. This buying experience was, without a doubt, the easiest and most pleasant of all. I would highly recommend Hilton Head BMW, and I would ask for Stephanie Sullivan!George R. BafundoHilton Head Island, SC

These guys nailed it! Their personal service is backed...

These guys nailed it! Their personal service is backed by an approachable, knowledgeable, and attentive sales team. Michael Coleman and Brian Shirley went above and beyond to be sure I was pleased with my vehicle purchase. Their concern with my frustration set in motion an immediate response and ideal solution making this the most comfortable shopping experience in all my car-buying years.

Tim and the whole staff at Hilton Head BMW are amazing, ...

Tim and the whole staff at Hilton Head BMW are amazing, Tim walked me through the purchase process and made it very easy for us to get our first BMW. Our experience was so awesome I bought another one 3 days later. When I get the vehicle serviced everyone at the dealership have taken the time to know me and my wife by name. Tim even offered to order a new seat cover when he noticed we needed one when we took the car in to get the car washed. Service like this from the sale to life BMW ownership cannot be surpassed. I will always by my car from Hilton Head BMW

From the moment I walked into the dealership, I was...

From the moment I walked into the dealership, I was greeted by the friendliest sales staff I have ever encountered. I did not think that I would make a decision that day but after about an hour with my Client Advisor, I decided to buy the car at this dealership even though I had visited another dealership the night before. Since my husband was working and could not accompany me on this visit, they let me take the car to my husband's job so that he could see it. This dealership is amazing!

This was the second time that I visited Hilton Head BMW,...

This was the second time that I visited Hilton Head BMW, 1 1/2 years in between visits. Warren Massey showed me the 750LI during my first visit at which time I had a test drive and a complete demonstration. Up to this point I have been driving Lexus LS's for the last 20 years. I looked at the 2013 Lexus and the next day visited HH BMW for the second time, again visiting with Warren Massey. I purchased 2013 750LI.It's a great automobile and I'm happy with all aspects of my purchase.Best Regards, Richard Moore (Purchase 2/28/13)

Hilton Head BMW was by far one of the best dealerships I...

Hilton Head BMW was by far one of the best dealerships I have every worked with. I have bought a number of high end cars over the years and have traveled all over the country to find the right car for the right deal. I contacted Hilton Head BMW in regards to a car I wanted, which only 9 were for sale throughout the entire country, and spoke with Tim Lawrence. Tim was a great representative of BMW. I dont want to call him a salesman since he never tried to sell me the car. Instead he was very quick and attentive with every question I asked via phone, email, and text. I was basically buying this car sight unseen from sever hundred miles away. Tim provided all the information I requested and then some. When I arrived at BMW the morning of my purchase I was greeted with a smile and a hand shake as if we had known each other for years. The car was in the process of being detailed and Tim walked me through the maintenance shop and back into the detail shop. As I walked through both shops I was greeted with smiles and handshakes from other employees, none of which knew who I was or what I was there for but were all very professional towards me. As we finished up the details and paperwork other employees including the GM had stopped to speak with me and to make sure I didnt need anything and congratulate me on my purchase. Needless to say this dealership was amazing. These guys do it all and make the whole process seamless. I will definitely send business their way and will also be back when the time comes.

Dan Ward believes in the mantra " the customer must...

Dan Ward believes in the mantra " the customer must be satisfied" regardless of the subject matter. As a servicer adviser, he became the intermediary between the service and parts managers regarding the repair of my 2000 740il. Based on his prior BMW technical experience, he was able to communicate to me what mechanical and electrical issues had to be addressed before beginning any work. He presented to me the estimated cost of the repairs after speaking with the automotive technicians, Ken the shop foreman and Jason Burns who did an excellent job. Dan Ward demonstrated his professionalism by keeping me informed every time a major issue arose. Lastly, Dan provided me with a loaner car until all the repairs on my automobile were complete which took over one week. The entire team at Hilton Head BMW deserves a five star rating; Dan the service advisor, Ken and Jason the technicians, Donald the parts manager, and last but not least the ever present service manager, Greg. Thanks again gentlemen for all your help. Cordially yours, Michael D'Arcangelo

We had no plans on buying a BMW. I was just going to...

We had no plans on buying a BMW. I was just going to replace my Lexus. But Tim Lawrence was so great with us that we wanted to do our business with him. We found him honest and he never pressured us. I have recommended him to our neighbors and they were also very happy. When my husband needed to replace his car, we never considered getting a second BMW. But after meeting with Tim, we again bought a car from him. We love our cars and we feel Tim is always accessible to answer our questions.

Much to my surprise, my 2003 X5 required significant...

Much to my surprise, my 2003 X5 required significant mechanical rehab recently. As a new "BMW owner", I was a bit reluctant and cautious of what to expect as I literally "limped" my vehicle into their service yard. Dan Ward was the first person I made contact with upon arriving at the dealership. His professionalism and knowledge immediately stood out and was recognized. Before I long, I was introduced to ALL service and parts employees that were going to participate in this project. All in all, my service required 2 weeks of vehicle down time. During which I was constantly and professionally updated. However, nothing can or will compare to the temporary transportation option provided to me by Dan. I own a successful marketing business and spend 8 days a week on the road. Needless to say, Dan made sure I didn't miss a beat. I highly recommend HH BMW and Dan Ward for any service consults.Thanks again Dan!!

We have purchased two BMW's from Tim Lawrence at...

We have purchased two BMW's from Tim Lawrence at Hilton Head BMW within the past three years. We are impressed with Tim's knowledge, friendliness and professionalism. The entire team at Hilton Head BMW including the service department have always been most courteous and helpful. Considering our experience with Hilton Head BMW, we would not hesitate to recommend them to our friends and family.Kathi and Barry FodorBluffton, SC

I had my 2007 BMW M6 through a large repair (new clutch,...

I had my 2007 BMW M6 through a large repair (new clutch, new transmission, and other things.) Everything was done in a perfect timely manner, and beyond what was expected for both service/repair that I have been used to, not only in other cardealerships, but especially at this BMW dealership. I have previously owned both a 760LI and a 650I convertible, when the dealership was under other ownership.It was a completely different experience to come back this time after new owner has taken over the dealership. Friendlyness of service rep (Dan Ward) and all the explanation of the Master technician/mechanic (I believe his name was Bill) was one of the best car expieriences I have ever had. I have only had the car for 1 month, and the tech even took me out for a "run" and showed me some "tricks" with the very complicated transmission (SNG) that the BMW M6 is equipped with.As a car guy, I own 3-5 cars at all times, mostly high end, ($100.000-250.000) it was just better than the rest out there. From the time I had my car towed in till I picked it up a week prior than promised, everything can only be described as extraordinary service. Thank you and VERY higly recommended.

The dealership with very professional and friendly. They...

The dealership with very professional and friendly. They were willing to work with me on meeting my budget and did not hassle me. I would definitely recommend them to anyone looking for a car. I will use them again. Great experience!!

My wife and I had an extraordinary experience at HH BMW,...

My wife and I had an extraordinary experience at HH BMW, our sales person, Kevin Payne, went above and beyond as well as the entire staff. In my 30 years of car buying I have never been as please as I was from the moment I stepped on the lot until we drove off in our BMW X5 and Cooper S. Thanks Kevin and all your staff.

Our entire experience was fabulous! Vertis met us on the...

Our entire experience was fabulous! Vertis met us on the lot within minutes of arriving and took us to the exact vehicle we were looking for (although we did not know it was the exact vehicle we were looking for!). He arranged a test drive and we were immediately sold on the vehicle. The "sales" process was painless and very efficient. Everything promised was delivered and I cannot imagine a more pleasing encounter.

I was in town for vacation and needed a quick service...

I was in town for vacation and needed a quick service appointment for my BMW X3. Dan Ward was wonderful - he was able to get my car serviced quickly. I was out of the dealership in less than an hour - with much needed peace of mind before driving home to Ohio. Thank you!

Dan Ward was really helpful in my needs and trying to get...

Dan Ward was really helpful in my needs and trying to get my SOS working. I will make my next purchase there and will referral my CO-Workers there to see Dan for any problems with there BMW vehicles.

Great place to buy a car, I highly recommend Tim...

Great place to buy a car, I highly recommend Tim Lawrence. I love the car and would buy another from Hilton Head BMW. Keep up the good work.

I have worked with Tim for the last 4 years. My wife and...

I have worked with Tim for the last 4 years. My wife and I have bought or leased three BMW's from Hilton Head BMW, working with Tim.We have always felt that we got a good deal. Tim made us feel free comfortable through the process of purchase. We were never pressured.In fact we got great advice regarding the purchase or lease of a BMW.I hope Tim Lawrence is at Hilton Head BMW for many years going forward. It is a big decision to buy a car and Tim makes us very comfortable with the decision.

Vertus Herron was very nice to work with when purchasing...

Vertus Herron was very nice to work with when purchasing my new BMW. When I had any questions or inquiries, he was prompt and helpful in his response. I have had my car for a month, and anytime I visit this dearership, ALL employees are extremely friendly and helpful. Hilton Head BMW is a great dealership with great employees!

Donnie did a fabulous job helping me figure out what was...

Donnie did a fabulous job helping me figure out what was wrong with my car. I can tell he has great knowledge and is very client focused. The service department is well run and I enjoy going there as they are often quick to volunteer a loaner car.

Working with Kevin Payne as my Client Advisor was a...

Working with Kevin Payne as my Client Advisor was a pleasure from the start. He is personable and provides a no pressure experience while allowing you check out the car/s you are interested in and answering any questions you may have. He even went above and beyond to detail my new X3 himself and picked it up from my house in Savannah, left me a loaner and then returned it after having XM installed. I wouldn't hesitate to recommend this dealer in general and Kevin in particular if you are looking for a new or used BMW.

I worked over the phone with Vertus Herron to get the...

I worked over the phone with Vertus Herron to get the exact BMW x5 that I wanted. He was wonderful to work with. He is extremely knowledgeable, friendly, and responsive. When I arrived at the dealership, he had everything ready and waiting which made the process very smooth. I highly recommend Vertus Herron and Hilton Head BMW. They are tops for customer service and selection. I couldn't have asked for a better experience from start to finish. Well worth the drive from wherever you live - I drove from Chattanooga, Tennessee just to have the great HH BMW/Vertus Herron experience!

Friendly knowledgeable team work. Our first experience...

Friendly knowledgeable team work. Our first experience with Vertus Herron our sales rep was the best car purchase we ever experienced ( and we have had many ). After our purchase he introduced us to an entire team from management, sales staff, service writers and even the mechanics of which we have been treated with the utmost respect. On time service, updates from sales team and even someone who helps program your car to your new phone, all our questions have been answered. Management who know your name and greet you upon arrival... There is ALWAYS someone there to take care of you at all times and most importantly with a smile and they do mean it... You know the lady who answers the phone is smiling the way she talks to you.. Hot coffee and a TV while you wait, which your wait seems to never be to long, how much better can you have it... We are the lucky ones to have this Hilton Head BMW Dealership in our area..

We had the best experience buying a car from Vertus...

We had the best experience buying a car from Vertus Herron at Hilton Head BMW. He was understanding of our needs and found the right car for us. The overall dealer experience was also great, everyone there was very helpful. I still go back every week for our free carwash. The service department is number one in my book.

When I tried to place my order for a 2013 M5, two...

When I tried to place my order for a 2013 M5, two different BMW sales advisors in Atlanta told me that, in order to have certain options I wanted on my car, I'd have to order those options as a part of a "package." The packages contained some features that I didn't want to have on my car, but both advisors told me that ordering from the packages was the only way I could get the features I wanted on my car because it was BMW NA policy to order options as part of a package--I'd just have to accept the undesired features with the features I wanted. I was not going to order the car at all and was considering buying a car from a different manufacturer after having driven BMWs since 1980 (my last two having been M5s). A friend who works for BMW suggested that I call Hilton Head BMW to see if they could help me with my problem. I spoke to Tim Lawrence, and, within a week, he called to tell me that BMW would build my M5 to my specs. Problem solved!Tim was responsive, professional, helpful, courteous, and knowledgeable. The entire purchasing process was seamless and painless, even pleasant. I wouldn't consider buying a car from anyone else.

We worked with our client advisor Kevin Payne, to find...

We worked with our client advisor Kevin Payne, to find the right car for us. He found the exact car we were looking for, and worked with the manager to schedule a quick delivery! The pricing and trade in values were very competitive with other BMW dealers.We have never experienced a more professional client advisor, that really listens to all your questions and comes up with solutions. Overall, the entire team is very friendly and helpful at all times. We have not used the service department yet, but I bet they will be great to work with as well. We would purchase again form this dealer, and we will ask for Kevin Payne to assist us.

Tim Lawrence was very helpful in my purchase of a 128I....

Tim Lawrence was very helpful in my purchase of a 128I. He took took the time to explain everything about the deal and when i purchase he took the time to explain all the features of the car has.

It was the most pleasant and quickest purchase of the car...

It was the most pleasant and quickest purchase of the car I ever had. I found a car I was looking for and contacted with them by email since I was out of country. I got my respond very fast . All my questions were answered in full. I was also able to get REAL deal with the price. They hold a car for me until I came back to the country and I headed directly to Hilton Head to pick up the car. All my asks were satisfied. honestly, I was surprised and expected some surprises upon arrival - but nothing happened. I was met at the airport (with an awesome BMW) and brought to the dealership. Everything went GREAT!!! In 2 minutes I was test driving my Mustang with Kevin. And in hour I became its owner!!!! Kevin did as a real professional and the sales guy who really CARES about you (not just making that view - which is really important these days). I felt treated as a VIP! My best recommendations and honest appreciation to Kevin. I even feel sorry they mostly sell BMWs and not Porsches that i am looking for now to replace my current Porsche. But Hilton Head BMW would be the first place I will search it there.

Warren worked closely with me to assure that I was...

Warren worked closely with me to assure that I was getting the exact car that I had in mind. He searched other dealers to assure that the car that I purchased had all of the features that were important to me. He is very service oriented and I have purchased several cars from him over the years.

Excellent customer service!! Warren Massey was friendly,...

Excellent customer service!! Warren Massey was friendly, knowlegable, and very helpful!! Process took kind of a long time-but the dealership was very busy the day we were there- which is a good thing-for BMW-We love our car-Paul and Maggie Krogh

Hilton Head BMW and Tim Lawrence have been our source of...

Hilton Head BMW and Tim Lawrence have been our source of new vehicles for about ten years now. Our experience has taught us that Tim can be depended on to give you straight answers and the best deal around. All of the rest of the Hilton Head BMW staff have been very supportive and have made car purchasing and maintenance pleasurable and care free.

BMW Hilton Head and Client Advisor Tim Lawrence provided...

BMW Hilton Head and Client Advisor Tim Lawrence provided an exceptional sales experience when I purchased my vehicle and also when I return for Service. It is the little things that this dealership and Advisor do that set it apart from the rest, from the welcome I receive when I arrive, the communication on the status of my car, and even the birthday email that I received. I highly recommend!

We have owned several Hilton Head BMWs and found each to...

We have owned several Hilton Head BMWs and found each to be worth the money. Bill Riley has always made the car buying experience great.

I have awarded all 5's above for the following - I...

I have awarded all 5's above for the following - I have been a customer for from the time Tom Fitzgerald purchased the dealership. My wife and I have purchased or leased 9 or 10 vehicles. We have dealt exclusively with Warren Massey since he has been with the dealership. We value his friendship, his attention and the good advice he has given us through the years. Warren and John of your service department and his staff have always provided us with EXCELLENT service and attentione..

Best car buying experience in a long time. Tim and Adam...

Best car buying experience in a long time. Tim and Adam were champions in finding me the right car and completing the paperwork. Great dealership and I love the car too! Wish I had gone to see them prior to going to Infiniti for my other car. I would have headed back down the highway if I had my "BMW experience" first.

WE WENT TO THIS DEALER TO PURCHASE A NEW BMW THAT WE HAD...

WE WENT TO THIS DEALER TO PURCHASE A NEW BMW THAT WE HAD PREVIOUSLY TEST DRIVEN AT THIS DEALER. wE SAW A USED VEHICLE THAT WE LIKED WHILE TEST DRIVING THE NEW BMW AND TEST DROVE IT. tHAT RESULTED IN OUR PURCHASING AN aUDI, FROM THE BMW DEALER. wE WERE TREATED NO DIFFERENTLY THAN HAD WE STUCK WITH THE BMW PURCHASE AND LEFT WITH THE AUDI ALL IN THE SAME DAY. iT WAS CLEAR THE WHOLE EXPERIENCE WAS ABOUT FACILITATING OUR CHOICE AND NOT jUST BUYING WHAT THE DEALERSHIP'S BRAND NAME IS.

We have purchased two BMW X3s and leased one 128i from...

We have purchased two BMW X3s and leased one 128i from Tim Lawrence over the past three years and have been very well satisfied...A low key, no pressure sales guy that we have come to know personally, as well as his nice family...Service Dept. also very good and their people are outstanding... Excellent in every way...We would recommend highly and also would not deal with any other dealership, as we like the smaller and more personal size and the location.Jim Gourd

HH BMW is the only dealership that my husband and I use...

HH BMW is the only dealership that my husband and I use to purchase our vehicles and only one of the past 4 have been a BMW. Tim Lawrence is the sales man we have used every time and he is awesome! HH BMW and Tim make the car buying experience easy and enjoyable, you do not feel pressured or pushed into anything. As long as HH BMW and Tim are around we will continue to recommend them and use them! Thanks guys for all you have done for us, we really appreciate it!!

I have made many visits to this dealership over the last...

I have made many visits to this dealership over the last five to six years. Those visits have ranged from purchasing vehicles to having service done on vehicles to as simple as having a vehicle washed. No matter the reason for my visit, I have always been treated with courtesy and respect, not only by Tim but also by all the members and staff of HH BMW. They have made purchasing a vehicle a fun experience again. It is not like most dealerships where the sales staff makes you feel pressured or dumb you down by their knowledge of the vehicle you are interested in. It is the only dealership in the area that my wife even feels comfortable to go into by herself because everyone is friendly and makes sure they help you with the reason for your visit. Since HH BMW has become an affiliate of Group 1 Automotive I feel that they now have the ability to find the perfect vehicle (no matter year, make, model, color) for anyone. The last vehicle I purchased from them had very specific details. After only a brief search through www.group1auto.com I was able to locate the vehicle I was looking for. To say the least I was nervous about purchasing a vehicle from Texas by only seeing pictures, but Tim opened up a line of communications with the dealership in Texas and settled all my questions and concerns about the vehicle. The vehicle was transported to Bluffton, HH BMW confirmed the delivery of the vehicle and it arrived in the condition which it was advertised as. I am very pleased with this dealership, so much that if I were to move away from this area, I would still come back here just to purchase my vehicle through them.

When we visited this BMW dealership we weren't sure...

When we visited this BMW dealership we weren't sure what brand of car we wanted to buy--just that we wanted a quality car that would fit our travel needs. We had checked out the local Mercedes dealership as well as Audi. (I was leaning toward a Q5). Even though we were shopping for a car for me, my husband wanted to look at BMWs. When we walked through the door of this BMW dealership our sales person, Kevin Payne, introduced himself, asked what we were looking for, had us sit in an i528. I liked the way it "sat" not so much the color. I was also still interested in a SUV. Long story short--Kevin had us drive several different models, and he noticed I preferred white with crean interior. He put us in a white i528 with cream interior, revved up the airconditioner (it is HOT down in Bluffton, SC) and I drove the car. I liked it a lot! Kevin was so patient with all my questions---(ok, it took me 3 hours of his time as well as a large iced tea to finally make a decision) I drove my new BMW home the next day. After that, Kevin called to see how I was doing with the car---Now that is service! Would I recommend this sales person to my friends? You bet!

Working with Bill was a great expeairence. I told him...

Working with Bill was a great expeairence. I told him what i was looking for and he hunted it down and emailed me the info. He wasn't trying to push me in any direction I didn't want to go. I recommend him to all my friends and family. In fact, the day I bought from him he found my sister a car that met her needs perfectly. You can't go wrong with Bill.

I highly reccommend purchasing any pre-owned vehicle from...

I highly reccommend purchasing any pre-owned vehicle from BMW. It was the best experience and customer service of any dealership in town. Extremely helpful, informative, honest, and not pushy during the process. Bill Riley was great and I'll definitely be going to him again with any future purchases.

We had a great experience at Hilton Head BMW. We looked...

We had a great experience at Hilton Head BMW. We looked at the vehicles at our own pace, Tim Lawrence was always willing to answer our questions, but didn't try to push us. In the end we got exactly the car we wanted, at a fair price (compared online). Delivery took longer than we would have liked, but that is because we ordered a manual transmission.Highly recommended. Ask for Tim Lawrence.

Friendly, knowledgable, curtious, and better pricing with...

Friendly, knowledgable, curtious, and better pricing with no hard sell gimicks than my local BMW store.I traveled nearly 200 miles from home to fine the most pleasant car buying experience that I have had in the last 20 years.Bill Riley and his manager Steve were true to their word on product, pricing and delivery.They have made us customers for life.

Everything was fantastic about my experience here. The...

Everything was fantastic about my experience here. The dealership was clean and friendly. My sales agent was extremely knowledgeable and made the experience a fun one. This is how car buying should be! I have since bought 4 cars from Bill and am excited for my next transaction with him and the entire team at Hilton Head BMW. Special mention to John in service and Dee up front!

I'm from WV and have bought two cars while on...

I'm from WV and have bought two cars while on vacation. I trust them and have had a completely satisfying experience working with Bill Riley

Awesome personnel. Professional and courteous. I've...

Awesome personnel. Professional and courteous. I've had my best car buying experience with BMW of Hilton Head! I would recommend them time and time again. They are a great team to work with.

I have bought 2 cars through Bill and each time it was an...

I have bought 2 cars through Bill and each time it was an excellent no-pressure sales experience. The entire HH BMW team was a pleasure to deal with and the service dept. continues to be exceptional. Will buy more cars through Bill in the future.

The new car was ready when I arrived. All staff very...

The new car was ready when I arrived. All staff very helpful and answered all my questions. I have purchased a vehicle from this dealership previously, and will certainly return again

Mr. Riley was very easy to work with and I was able to...

Mr. Riley was very easy to work with and I was able to get the best deal around despite it being a pre-owned non-BMW. Mr. Riley did a very thorough job making me feel comfortable throughout the car buying process. When it is time for my next vehicle, Mr. Riley will be getting a call from me.

My experience with Hilton Head BMW was wonderful. I...

My experience with Hilton Head BMW was wonderful. I worked with Mr. Bill Riley and he went above and beyond to ensure that my car buying experience was pleasurable. I was in and out of the dealership in the same day and was very satisfied with all aspects of purchasing my vehicle (from negotiating price through finance). I would more than recommend this dealership to friends and family, specifically, the high recommendation for Mr. Riley.

I was very pleased with My Riley's sales approach, He...

I was very pleased with My Riley's sales approach, He took every opportunity to educate me on all products. I had a great pressure freeexperience at Hilton Head BMW

This is the third BMW I have purchased from this...

This is the third BMW I have purchased from this dealership. The quality of dealers at this particular location, especially that of Bill Riley, is reflective of the quality of the cars they sell. Dealing is a low pressure experience and I really felt like they cared about getting me into a new BMW at as low a price point as possible. As long as I live in the area, I'll never shop for a car anywhere else. Thanks for all the help, guys!

This was my first visit to Hilton Head BMW and I had a...

This was my first visit to Hilton Head BMW and I had a terrific experience. The salesperson, Tim Lawrence, was knowledgeable, friendly, and completely professional. I've been buying cars for 35 years and this dealership was a real pleasure.I would highly recommend them to anyone considering the purchase of a BMW.

This is the best car dealership I have ever dealt with...

This is the best car dealership I have ever dealt with and I am close to 65 years old. We have purchased 3 new cars in the past 13 months and one was purchased in 2002. I would (and have already) recommend this dealership to friends and family. We have been consistently treated as if we were their most important customers. If for some reason a buyer is not interested in a BMW, I would still recommend Hilton Head BMW.

I have purchased 4 BMW cars from this dealer and the last...

I have purchased 4 BMW cars from this dealer and the last 2 from the salesman,Tim Lawrence who has been very product knowledgeable,friendly and helpful to me in finding the right car for my needs. He is very diligent in his sales approach without being pushy.He makes the sales experience a delightful one for his customers! The service at this location has been equally great!

Bill and the staff at Hilton head BMW were exceptional. ...

Bill and the staff at Hilton head BMW were exceptional. The whole process of buying a car at this dealership was very quick and painless. The service staff is also very helpful. I would definitely buy another car from this dealership and refer family members.

Have leased 2 cars and purchased 1 used from Tim and the...

Have leased 2 cars and purchased 1 used from Tim and the team at HH BMW in the last 2+ years and can not say enough good about my experiences. Great people, fair pricing, great facility. Tim has been amazing and you will not be disappointed in nay part of your experience here.

I have purchased two cars from Bill Riley and it was a...

I have purchased two cars from Bill Riley and it was a great experience. He will be my sales person for all my future BMW needs.

I worked with Tim Lawrence. It was without a doubt the...

I worked with Tim Lawrence. It was without a doubt the best vehicle buying experience I have ever had. It was like buying a car from a close friend. He was extremely knowledgeable about the BMW brand and I feel I was given a fair price. The entire dealership is first class! I will recommend everyone I know to go there.

I have previously posted a review regarding leaking...

I have previously posted a review regarding leaking hydraulic fluid leaks which the dealership said they repaired but did not, but charged me anyway. I have since taken the car back to Hilton Head BMW. They checked it out and now want an additional $3500 to fix the fluid leaks that they did not fix the first time. They have offered to reduce this amount by the original $460 I paid to fix the leaks the first time but I will still have invested some $3500 (with no guarantee that they can fix the car) in this 12 year old vehicle. As my original premise was that I would not put major money in this older car, I'm pretty much screwed. I now have 2 trips to this dealership, missed a day of work and of course have fluids all over my new home garage floor. I did receive a call from someone in customer service wanting to know how my experience was. After explaining how I was taken for $460 she hung up and haven't heard from her since.I've of course taken it in the shorts over my 66 years by many people, but this one is so "scammy" I have since sent a demand letter in preparation for magistrate court. Letters will follow to Better Business Bureau, Sun City residents, Angies and anyone else that I can find. Seniors should not be treated like this.

I had a xenon headlight acting up. It was turning itself...

I had a xenon headlight acting up. It was turning itself on and off and going bright and dim on its own. I already knew it could be one of three things causing it. Well, it turned out the bulb itself was bad. I had no appointment and this dealership got it in and fixed the same day along with doing an oil change. They did the job right the first time. I was very pleased.