Hiley Mazda
Hiley Mazda
Customer Service: 4.9 Quality Of Work: 4.9 Friendliness: 4.9 Pricing: 4.8 Overall Experience: 4.8
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Excellent car buying experience
I had an excellent experience with my recent purchase of a CX-9 from Hiley Mazda. My sales associate, Holly Jess, was very helpful and made the process very smooth and efficient.
Earl White
It has been almost two years since I bought my Mazda 4. I was very happy with the dealership and especially Earl White. He was very pleasant to deal with and did not play games. He was also very knowledgeable about the car and was able to point out the features that were of interest to me. He still greets me when I come in for service.
Easy and pleasant
We were shopping for our daughters first car. We made several stops at Hiley Mazda to test different cars. Earl was very patient and helpful during the whole process. He offered us advice and was very honest about pros and cons of everything we looked at. When we finally settled on a car the process and paperwork were a breeze. Would recommend the dealership to others and return myself when I am in the market again.Thanks for all the help!
Awesome experience
I looked all over Huntsville for a car that my daughter could afford since hers was on its last leg. The best deal in town was at Hiley Mazda/VW. Tairon Payne is a great salesman that cares about his customers and their safety in a vehicle. He helped find a vehicle that suited my daughter and her ability to pay for it. Thanks Tairon. You are the BEST!!
Unscrupulous Practices
On 06/01/2016 at 10:30 a.m., I received a call from my salesman, Tairon, stating that an offer I had made on a 2003 Toyota Echo earlier that morning had been accepted by the manager. I was ecstatic. I called Tairon back and arranged a time to be at the dealership that afternoon to pick up my car. An hour or so after that, I received another call from Tairon. I was on the phone, but he left me a message. The message stated that the Toyota Echo that my offer had been accepted on had been sold by another salesman. I could not believe what I heard. I called Tairon back to discuss what had happened and was told that since I didn't put any money down on the car, they did not have to hold it for me. I was not informed of that on the first phone conversation with Tairon. I got very angry and upset and hung up the phone. I then contacted the used car department manager and spoke to him about the situation. He basically informed me of the same. When I told him that I was not told that I needed to put money down on the car in order to hold it, I was told that the salesman knew better and that that the car being sold out from under me was "just how it goes." I was infuriated. I hung up the phone and broke into tears. I cannot believe how I was treated. It was wrong and no justification for it will make it right.
First time Mazda buyer
I had a positive experience this week with the gentlemen at the Mazda dealership. I found more than what I was searching for and am very pleased with my selection. The process was very quick and efficient and all my questions were answered. Cedric was very kind to my family and me and made us feel valued as customers. Thanks!
Friendly salesman, great deal on a car
We appreciated the friendly nature of our salesman and his desire to work for us. We got the car that we wanted at an agreeable price. The only complaint was some internal lack of communication when working with the financing which was resolved to our satisfaction.
Salespeople could care less
After purchasing one new car there with a bad experience, we were ignored 6 months later when we were checking out a second car. Problem one: we were told that it would be "one or two days" for my car to come in, so I signed the paperwork. My car came in one and a half MONTHS later, a couple of days before my first payment was due.Problem two: the salesman, Cederic, knew nothing about the Miata.Problem three: while looking for the second vehicle, 3 or 4 salesmen were shooting the breeze when we parked and waited. We were about to leave about 10 to 15 minutes later when Brandon finally came out to us. After speaking to him, he promised to get back to us with more information on getting a vehicle. He didn't call back.
I love my Mazda CX3
We narrowed down our new car choice to either a Mazda or one other make of car. We drove the other make first and then went to Hiley Mazda. I fell in love with the CX3. Brandon Dow spoke with us and we took a test drive. I knew that was the car for me, however we were just looking on that day and needed to get ourselves financially organized to purchase a new car. Fast forward almost three weeks. I inquired about the car again and Earl White called me. I explained we had already been talking to Brandon so he let Brandon know I was still interested in the CX3. All said and done we spoke on the phone ( I live in Tennessee) and bam! the following Saturday we went to pick up my new Mazda. Brandon was patient, Earl was helpful, and Greg the Business Manager was forthright. Thank you Hiley Mazda. Hope to see you again when we replace another one of our cars. Shelia in Tennessee.... it is worth the drive to Huntsville:)
Wonderful Shopping Experience From Start To Finish
I found a 2014 Toyota Tundra (assumed trade in) on Autotrader.com and contacted Hiley Mazda of Huntsville concerning the truck's availability. I was connected with Earl White and he not only was able to address all my inquiries but walked me through the process to place a deposit on the vehicle. His communication was frequent and informative as was necessary since I live several hundred miles from the dealership. I drove in the next day and Earl met me at the door. From there, the test drive, negotiations and financial process were pain free (and this is coming from a man which loathes the usual car buying experience). I drove away in my new Truck and could not be happier with my purchase. Earl, and the rest of the Hiley staff, were exceptionally helpful, competent, and a pleasure to do business with. Additionally, I thought the vehicle was very well priced. I would drive several hundred miles again to purchase a car from these guys.
CX-5 Grand Touring Buying Experience
Keith was extremely helpful and courteous thought-out the whole buying process and did a great job of guiding us through the sometimes difficult maze of the buying process. Keith was very professional and eager to work with us to gain the best deal. We will look forward to working with Keith in the future on all of Mazda car or SUV purchases.Thanks Keith!!!
Earl White Salesman of the year in my book
Earl White salesperson made this one of the best purchasing experiences I have ever made.when purchasing an automobile. Very outgoing personality a plus. All people involved at this dealership went above and beyond . Would highly recommend Earl white when needing a new or used vehicle. Will definitely do business at this dealership againB.Russell Scottsboro Alabama
Professional and courteous service
I was interested in buying a manual transmission Mazda 3 s GT and Ernie Wright at Hiley Mazda did his best to find it for me in the color I wanted (a somewhat rare combination). He even drove to Birmingham to get it for me. I liked his courteous and professional approach and his patience in answering all my questions. All in all a low stress car buying experience!
Keith is a Rockstar
I have been leasing a 2015 Mazda CX-5, which Keith helped me with.This may or may not be a great analogy, but to me, Keith is like an excellent waiter. He is never in your face or in your way, but as soon as you have a question, he's right there with the answer. He doesn't wait until you've just taken a bite and ask you how everything tastes in passing. He never interrupts your conversation to recite the day's specials. He just makes you feel calm, comfortable, and as though things are under control. He really seems to understand what it's like to be in the market for a vehicle, and he's ready to help you by supplying the information you need to make an informed decision. If you're like me, you do your research before you ever contact a dealership (which is probably why you're reading this). When I talk to somebody like Keith, I already have some idea of what I want, but I probably have a few more questions. I also just want to actually experience the vehicle and get a feel for it. Keith does an excellent job of giving you all the information you need and all the space you need to let things sink in.In my case I knew what I wanted and why, and I was ready to move quickly. I was in and out within just a few hours, largely thanks to Keith's knowledge, professionalism, and easy-going style. He even helped me get my phone synced up with the vehicle after the sale was all done and I was ready to drive off. It was calm, relaxed, AND quick. How often do you see those words applied to a car-buying experience?
Pleasant and friendly staff
Keith Robinett is like going to a cousin (one you like) to buy a car. It was a great experience! I would recommend seeing Keith for your next purchase!
Very Refreshing Experience!!
Keith Robinett is truly a "breath of fresh air"!! He is authentic in his friendliness, and truly enjoys finding out what people want, then doing his best to fill that need. He doesn't try to "move you to another vehicle" or push you into a decision you are not ready to make. My wife and I were very impressed that he informed and educated us on the vehicle, provided us with several payment options, and did not insist that we make a decision right then. We went back to Murfreesboro, TN and came back the next day with a positive decision we were both happy with.
Warm professionalism
Wonderful experience. Salesperson very knowledgeable and genuine. No pressure to buy. Excellence in all aspects. I Would highly recommend to anyone considering a new Mazda.
Great Auto buying experience!!
Me and my wife bought our new 2016 Mazda 6 from Hiley Mazda. We were both very pleased with the service. The sales associate, (Jennifer Bethig) was very helpful. No pressure sales tactics at all. She just allowed us to judge for ourselves to whether we felt it was right for us or not. Thanks Jennifer! This is the first Mazda we have ever owned and so far it's been a pleasure driving it. It's just ashame they don't make full size trucks. That would definitely be my next purchace from Mazda unless I decide later to get another car. Either way. I'll be back to purchace another Mazda from Hiley. Feels like family there!! : ) Thanks Hiley!!
Friendly and Professional Service
Ernie Wright and the other staff I spoke with were all very pleasant to work with. We had productive discussions and within a short time found the vehicle that matched up very well with my interests. I would highly recommend these good folks for your next car purchase.
Mazda
I really enjoyed the friendliness, and the hospitality of Keith Robinett. I enjoyed the entire experience. He was very helpful and worked hard to get a payment that I could afford. He did not force me to look at anything else, and he was wonderful. I would recommend him to family and friends.
Exceeded expectations
We got a good price on our new CX-5, a good price on our trade-in, and never felt "pressured" by Keith. Keith even offered to meet outside normal business hours to accommodate our schedule. He knew his product and did an excellent job explaining the options on our new vehicle. I highly recommend Keith and Hiley and plan to return when we purchase our next vehicle.
You won't regret buying cars from Keith!
I purchased my first car at Hiley Mazda. Mr. Robinett met me with a smile and worked tirelessly to get me a great deal on a fairly new car. It was in great condition and he was able to get the payments down to a price that I loved! I realize that the process of buying a car can be one that is hours long, but with the great customer service he displayed, it seemed like a matter of minutes! He made me LOVE Mazdas! My car couldn't be more perfect for me!
Easy experience
Keith Robinett made this experience extremely easy. Wholeheartedly recommend working through him for your next purchase on the internet or at the dealership. Check out Mazda financing as well. Kevin BreuersDecatur, Al
Keith is the kind of person you want to buy a car from
From the beginning, Keith Robinett was professional, friendly, straight forward, and knowledgeable! He searched all the options for me and let me decide! Never once did he pressure us! We actually bought our pretty Mazda over the internet/phone. I have never done this before but Keith walked us through everything - He even met us 1 1/2 hours away to deliver the car! I highly recommend you call Keith and buy from Hiley! Hiley and Keith made buying my 16 year old her first car affordable and easy! Excellent car buying experience in all respects!!
Great first car buying experience - Highly Recommend
Keith was friendly and straight forward from the start. He came down to a reasonable price and was no nonsense on the financing rates. We found a smudge on the car that we couldn't get off and he took it to to the back and returned it with the spot removed. The car I drove to the dealership had a tire that was a little on the unsafe side (belt showing), so he jacked up the car and replaced the tire with the spare himself. He found us some discounts and even offered to drive several hours so my co-signers would have less inconvenience. At no point in time did I start to get the "something about this is fishy" feeling that I get at so many dealerships.
Keith made this purchase easy and pleasant.
Highly recommend asking for Keith. My son totaled his new vehicle, so this could have been extremely stressful. Keith was very knowledgeable, friendly, and zero pressure! He listened to what I wanted and needed. He understood that safety was my major focus so it became his focus as well. My 21 year old daughter spent the day car shopping with me and at the end on the day, she questioned why so many people dislike car shopping. She actually enjoyed the process. Keith took the extra time to show her a vehicle on the sister lot that she is interested in purchasing after college graduation....next year! Above and beyond and willing to take the extra time....that is how I would describe Keith.Finance/paperwork process was also quick and painless. Thanks!
Friendly and laid back
Let me preface this review by stating that I was shopping with my father who is a quadriplegic. I'm sure no one at Hiley has dealt with a customer who can't even drive before, so our experience was probably a new one for everyone. We went in on a chilly Tuesday morning and were immediately greeted by Earl White. We were there to look at two specific vehicles. Earl took note and quickly headed off to find what we were looking for. Due to my dad's disability, Earl brought the vehicles into the bay for us so we could look at them without being fully exposed to the elements. I eventually took the second vehicle a 2015 CX-5 for a test drive, but before we left, Earl made sure my dad was going to be comfortable while we were out. The whole experience was really easy and laid back. Earl was very knowledgeable about his product and explained things well. Blake in financing was also very helpful, extremely patient while Dad signed papers to the best of his ability, and not pushy at all when we explained we were right within our budget and weren't interested in the add-ons. Overall I was very impressed with the dealership. If I had one complaint, it would be that things seemed to take a long time to process once we decided to buy. This is most likely due to the unusual nature of the sale since my father was the one purchasing the vehicle and cannot drive.
Knowledgeable, helpful sales personnel
Needed to replace a vehicle for my wife and ended up in the small SUV category. Sales persons took the time to explain features in good detail, demonstrating them on separate test drives for myself and my wife. Going through the purchase process was straightforward, and after purchase received a very thorough walk-through of operational procedures -- again, with a sales person. Based on this experience, easy to recommend these folks.
Very attentive
Keith at Hiley Mazda sold us a 2014 Subaru XV Crosstrek. He responded to a Christmas Day email that we didn't expect a response to until the next day. We went into the dealership and bought the car on Saturday. Very easy process. Keith is a super guy and we'd buy another car from him any time.
Friendly, no-pressure experience
We were looking to upgrade our 2007 Honda CRV and Keith Robinett suggested to us the 2015 Mazda CX-5. We test drove the vehicle and enjoyed it a lot. He and his team worked very hard to get us an agreeable price based on our budget and was very accommodating with our down payment and trade-in vehicle. This is the second car we have bought from Mr. Robinett and we returned to him for our latest purchase due to the great experience we had when purchasing a 2012 Mazda 3. We will keep him and Hiley Mazda in mind for any future car needs.
Highly recommend
Easy, simple process with honest people. Worked with Keith & Scott but impressed with entire team from management to finance. Highly recommend this dealership & the sales team I worked with. 1st car buying experience don't regret.
No Pressure Purchase
After 12 years of owning a Mazda Tribute, which I loved and had no problems with, I felt it was time to purchase a new vehicle. I researched for over a year and had decided on a Mazda CX5. I have owned 3 previous Mazda's with very good results. After retiring and moving from the Birmingham area, I made contact with the closest Mazda dealer which was Hiley Mazda in Huntsville Alabama. I spoke with Keith Robinett over the phone and from that point on the decision to purchase the Mazda CX5 was pretty much decided. I told him I wanted a no pressure sale, and that I had done lots of research and I wanted to drive to Huntsviile and test drive the vehicle. He arranged everything around my schedules. I was impressed with the dealership and the friendliness of the employees. Mr. Robinett answered my questions, worked with my budget, and calmed the nerves of a person who had not had a car payment for a long time. The manager, the finance manager and Mr. Robinett were all very considerate and spent the time necessary with me to ensure I understood the process and I never felt the pressure that I have felt from dealerships before. This went a long way in my decision to buy from Hiley Mazda. I would recommend this dealership and most definitely Mr. Robinett .
No more drama!
I am a single female and do not enjoy the negotiating or car purchasing process at all. I have driven a employer-leased vehicle for 10 years and have been spared this drama. However, Keith Robinett changed that experience for me. He was kind, patient, knew the products, discussed them with me and helped me select the best vehicle as well as offered a good price. I am well pleased with my selection and would highly recommend Keith to anyone looking for a blessed shopping experience!
My first Mazda
I bought a Mazda 3, this is the first time I have purchased a Mazda. I am very impressed. It is so much fun to drive. Keith Robinett was great. He stayed late to finalize my purchase. It was a Saturday and I'm sure he wanted to go home. I did not feel pressured, although I had been looking online at the Mazda 3 for 3 or 4 months and had pretty much decided it was what I wanted. I recommend this dealer and Keith for anyone looking for a Mazda.
Excellent car buying experience
Keith helped us find the perfect Mazda 3. Price negotiation was easy, and Keith was very helpful in explaining all the technology features of the car. I would definitely recommend Hiley Mazda and Keith Robinett.
Third time was a charm... (so was the 1st and 2nd time)
This was my third time buying from Hiley (Caddie CTS in Dec 2010 for me, GMC Envoy in Jun 2014 for the wife, Chevy Malibu in Oct. 2014 for me again) and my second time buying from David Mcrae. Each experience was phenomenal and I highly recommend considering Hiley of Huntsville for your next vehicle and working with David. David won't try to pressure you into a deal and will go above and beyond to make sure you get the deal you want if you do end up buying from them. Overall exceptional dealership with friendly, knowledgeable staff.
Car buying in huntsville
I bought a car from David McRae I would deffinately recommend him to anyone thinking of buying a car. Overall it was a wonderful experience.
Love my Mazda 6!
Drove lots of cars and almost bought something else but I knew I wanted to look at the Mazda 6 before I decided. Keith and Earl stayed late that night and made sure I got what I wanted. The Mazda 6 is a fun car to drive. Everyone was super nice and helpful.
Hiley Mazda Made My New Car Happen!
Keith Robinett helped me find the new car I wanted. In fact, everyone at Hiley Mazda--from the receptionist to the manager--was helpful and friendly. Initially, I wasn't sure if the Mazda CX5 was quite what I wanted, so I shopped nearly every mid-sized SUV out there, both online and around the city, before making a decision. During this evaluation/comparison process, I made three visits to Hiley, and each time, I was warmly welcomed, my questions were answered, and there was no aggressive hard sell--not that I required selling as I had previously purchased a new 2007 Mazda3 Grand Touring at Hiley and have had absolutely no problems with it. That too was a good car buying experience, but the entire staff has changed since then. When I retuned to get my CX5, Keith Robinett assisted me. He took my husband and me (yes, me is correct here) for a test drive, and he explained the car's features and answered all our questions. He took time to demonstrate some of the car's new technology, helped me set up my audio system and bluetooth, and welcomed me back if I had any questions or problems (I bought the car on August 29 and went back today, Sept. 2, for help with my iPod, and Keith resolved the problem). He also made sure I got the best price and just the vehicle I wanted. He is the perfect sales representative--friendly, professional, knowledgeable, and helpful. I'm a retired professor from Detroit, and I've purchased many a car in the Motor City, but I've never had a more pleasant experience buying a car. I highly recommend that you go see Keith if you're in the market for a Mazda, but everyone at Hiley was wonderful to us. I'm loving my new CX5!
Mazda and VW purchases and device
We have never been treated as fair and with the level of service with any other dealer than what we've experienced at Hiley VW Mazda. Highly recommend!
2015 CX-5
Tairon Payne was extremely knowledgeable and not pushy at all. He made my husband and I feel extremely comfortable and worked with us in our price range. We had visited a few other dealerships prior, but once we came to Hiley Mazda we knew we didn't want to go anywhere else. They made the entire experience wonderful, and we felt totally comfortable with our purchase. I love my new car and I will definitely send anyone who is in the market for a car to Hiley Mazda.
Pleasant, informative, competent
Everyone was pleasant and accommodating. Answered all my questions competently and did a good job explaining the electronics. An overall great experience. Love the Mazda 3!
2015 Mazda CX5
Ed and Justin were very knowledgeable about the vehicle and answered all my questions and more. The thing that set this car buying experience apart from any other is the respect and no high pressure tactics. I have had my vehicle for just a little over a month and love it. The paperwork went smooth and all in all I am one happy Mazda owner. I would recommend Hiley Mazda and associates to all my friends Have not had any service work yet but believe it will be a good experience also.
2015 Mazda 6i Touring
Keith was very courteous and low pressure. He knew the major and minor attributes of the Mazda 6. The price quoted with my 2002 Camry trade in and loyalty discount (Mazda 3) was fair. He completely answered all the questions my wife and I asked. I bought a Mazda 6i Touring. Keith provided a very thorough tutorial on the electronic features of my new car. He even set up the Bluetooth and all my contacts. The level of service was above and beyond the usual expectation level. I travel a lot to teach and consult, and have driven new models of Camry, Fusion, Passat, Malibu and Altima. The Mazda 6i outperformed all of them and was far more economical and had superlative handling/ I would not hesitate to endorse and recommend Hiley Mazda and Keith Robinett with regard to price, customer relations and business practices.Bruno Wengrowski, Madison AL
Great Service
We traveled from Chattanooga to see a used Jeep we had seen on the Hiley website. Keith was very helpful and a pleasure to work with. A surprisingly quick transaction, and our daughter was thrilled with her jeep. Thanks so much!!
Love my new Mazda3 HB
Earl White is a fantastic, friendly salesman. He is very knowledgeable about the vehicles and is not pushy. If you go in to buy, ask for Earl.
First Mazda
Tairon was exceptional in providing a great experience with our first Mazda purchase. Even with our 2 year toddler along for the car buying trip, Tairon never missed a step and handled everything with friendliness and kindness. It was a pleasure to have had him as our salesman.
CX-5 For My Son
I've purchased a vehicle at this location before, which was then under another name. I came back because of the people that we dealt with (Reggie was our 1st Salesman) at the dealership. They were very friendly, positive and ethical. Why not try them again?This time we worked with Keith Robinett, and once again, he made the process and decision making easy, hassle free and as non-intrusive and stressful as this type of transaction can be. Melvin and Tairon also stepped up and represented the Hiley Group as true professionals, and as cordial as they could be. The experience with the sales team was exceptional. And then of course, comes the paperwork. To my delight, Reggie was the financial guru, having been promoted some time ago. His guidance and education of the process to my son Marcus was great, and put us both at ease, which is hard to do when it comes to me spending money. Overall, this is an outstanding team, and the Hiley Group should be happy and proud to be represented by such quality people. My next car search, new or used will begin at Hiley, and Keith. Give them a shot, and you will not be disappointed.
Do not buy a used vehicle from them
My husband and I bought a 2008 GMC Acadia on April 5, 2014. We had a very nice sales person (Brandon Garcia). The Business manager was great and everyone else we came in contact with was nice too. Brandon told us they would throw in a warranty with the car. We assumed it was free since it was "thrown in". But when we signed the papers it was an additional $2800. Fast forward 8 days and the transmission is going out. So thankfully we have this $2800 warranty because we now have to get the transmission replaced. My husband called the warranty place and they said to take it back to the original dealer that we bought it from. We called Hiley and they said they will not work on it, take it to GMC (which I would prefer because they know what they are doing). So, all in all I am very disappointed with this experience. I feel like they knew something was wrong with this car before they sold it to us. And seeing that we only had it 8 days when the trouble started, it seems like they would try and make the situation right with us.
After dealing with a plethora of car dealerships, I was...
After dealing with a plethora of car dealerships, I was very frustrated with my offers and used car dealers. Luckily, I chose to visit Hiley Mazda. Hiley was a different experience than the other dealerships I had been looking to do business with. From the moment I started interacting with Keith Robinett, I felt as though he wanted to do business with me. I didn't get this feeling because he seemed eager to scam me or over charge me. He honestly wished to make a deal that could be of mutual benefit to me and the dealership and had the power to negotiate with me until that point was found. This was a low pressure situation with a salesman who was knowledgable on his product. I now have a fully functioning car in my drive way that I paid less than KBB suggest retail price for. I recommend doing business here and choosing Keith Robinett as your sales man because I am confident you will have the same feeling, if you choose to do so.
This was my first time buying a car on my own and it was...
This was my first time buying a car on my own and it was a very easy and comfortable experience. Tairon Payne was excellent hellp and wonderful to work with. He was very friendly and made selecting and buying my car a breeze. I would definitely recommend Hiley Mazda in Huntsville.
My name is Frank and I visited Hiley Mazda for the first...
My name is Frank and I visited Hiley Mazda for the first time today. My wife and I took a test-drive in a Mazda 3 and we were impressed with the vehicle. The handling and comfort was superb. Tairon was very friendly and courteous, demonstrating his keen knowledge of all aspects of the vehicle's standard and optional features. It was an enjoyable experience and we came home with a new Mazda 3.
I have owned a 2002 Mazda Tribute almost since it was new...
I have owned a 2002 Mazda Tribute almost since it was new and have taken very good care of it. I parked the car in my driveway on a Thursday evening, Sunday morning during breakfast I saw smoke roll past the window and found the car on fire! I put the fire out with a fire extinguisher very quickly but it sustained some damage. The wiring harness was melted, the brake booster and master cylinder where burned. I called my insurance company and the car was towed to Hiley Mazda in Huntsville Alabama. After nearly two weeks Hiley provided an estimate of $3100 to repair the car which included replacing the above mentioned parts. Later that day I received an email stating that Hiley had determined the fire had started because of a defective ABS module that had an active recall. Hiley stated that Mazda would repair all damages at no cost to me or my insurer. After two more weeks Hiley called and said my car was ready to be picked up that all repairs where complete. I arrived to get my car and they parked it at the service department door. I started the car and opened the hood to inspect the repairs. The engine was shaking like crazy and misfiring. I shut it off and continued looking. Immediately I noticed an obviously "repaired" wiring harness and fire extinguisher residue everywhere. The harness was twice the size in diameter it was originally and had aftermarket plastic wire loom over it with tape and tie-wraps on it. I asked Shane the service advisor why it was running so bad and why the harness was "repaired" instead of replaced like the original estimate had said. She stated that they did what Mazda authorized them to do. I asked to see the service manager and Stan Fields showed up ten minutes later. Stan said he was shocked because the car ran fine earlier and said he would take care of it. I asked about the dash warning lights that where on, including ABS, BRAKE and check engine, Stan said he would take care of it all. I asked about the harness and Stan said he would talk to Mazda and agreed the repairs where sub-standard and stated that he agreed with me 100% that I was right and he would be upset too if it where his car. Stan then stated that the reason they "repaired" the harness was because a new one was not available any more. I left the car with them to fix it again and went home. I then Googled the harness for the car and got several suppliers instantly. I called Stan and told him this and he asked me to email him the links which I did. After a few more days Stan called and said the misfiring was found to be faulty spark plugs and coil packs and that he had ordered new ones. He also said that he ordered a new harness and expected to receive it within 48 hours. Three days later Stan called and said the repairs where in progress but the supplier called him and said the harness was not available. He said the harness we needed was a "S" suffix versus the "A" that he had ordered. I stated that I would search the internet for him again if that's what it would take. My search revealed that the part number he gave me does not exist. I fully believe that the original part IS the correct harness. Several more days passed and Stan called said the car is ready except for the harness replacement and that there was nothing else he could do. I voiced extreme displeasure to Stan, and Mazda customer service, who I had been working with from the beginning. All of them told me they were sorry but they had done all they were willing to do. I picked the car up today and brought it home, start to finish it has taken EIGHT WEEKS. The car is repaired to where it is running, but in my opinion, which is Professional since I have been an Electrician for 33 years; this harness repair is not acceptable automotive wiring methods by any standard. What Hiley has done is a Band-Aid repair with plastic covers, tie wraps and tape. Service Manager Stan Fields told me that all the coil packs and plugs had been changed, none have. The wiring harness is really quite pathetic. The wires are as I suspected, spliced. Unfortunately whoever did it used a bit too much heat on the heat shrink as he actually burned the shrink and wire insulation in several places. How ironic. He also failed to use the same color insulation on one wire. Another is mismatched in size from one side of the splice to the other. The wires are not uniform in length so he made nice little kinks and loops back and forth. The plastic wire loom used to hide his handy work is poorly sized. Even the electrical tape used to cover this mess up was the cheapest made and would come unraveled in a short time. I did not cut off any of the heat shrink to look but I imagine the connections are not even soldered. If they are I'm sure it's done as poorly as the rest of the job. I also noticed two brake lines badly burned that where not replaced. I have never seen such lousy, unsafe, unethical work in my life. Stan and his alleged mechanic should both be fired. All Mazda employees involved should be ashamed and embarrassed. I am not parking the car in the garage or too close to my home in fear of another fire. I find it strange that when Hiley quoted the repairs of my car to the insurance company it stated "replace" the wiring harness at a cost of $881 in parts and $480 in labor, then when Mazda is liable it changed to $0 in parts and three hours labor on the invoice. Guess the difference is in who is paying. My insurance adjuster appraised this car at $6100 after the fire; I don't think I could even sell this car if the buyer looked under the hood. It certainly would not pass an inspection by a mechanic which most people do when buying a used car. I also would not sell it without disclosing the issue to a buyer since I am honest. This has greatly reduced the value of my property and my 17 year old daughter is afraid to drive the car now. I can't really blame her.
Wow on friendliness and customer service! We visited...
Wow on friendliness and customer service! We visited this dealership twice and raked Tairon Payne over the coals for an ungodly amount of time about all the features, price, comparisons, etc. Not only was he friendly and knowledgeable, he was extremely patient with a pair of picky shoppers. Took us three months to finally decide what brand, make, etc. we wanted, but when we returned we were very pleased with our experience. The entire staff was friendly and helpful. They gave us a very good price. And Tairon is fun to work with...kind of reminded me of Forest Whitaker. He has some unusual hobbies and talents...ask him when you go there!
My experience with Keith and Hiley Mazda of Huntsville...
My experience with Keith and Hiley Mazda of Huntsville was outstanding and well beyond my expiations! I would gladly recommend this dealership to anyone looking to purchase a new or used vehicle.
I purchased a 2008 BMW 335i from Hiley. Keith was very...
I purchased a 2008 BMW 335i from Hiley. Keith was very professional and helpful. He was not pushy at all and worked with me to make me a deal that I was willing to go with. I would definitely recommend Keith and the sales team at Hiley Mazda for anyone looking to buy a previously owned vehicle.
Keith down at Hiley Mazda/Audi was a friendly, honest and...
Keith down at Hiley Mazda/Audi was a friendly, honest and upfront salesman. I have USAA insurance and they honored every bit of my member discount, and even stayed after close to make sure things ran smoothly(I had to drive 96 miles to get to the dealership). There were no games or gimmicks, they were simply upfront about the cost, and my approval. They actually got me approved for a lower rate than my bank! But, most importantly everyone at Hiley was polite and friendly to my daughter, got her skittles and a cup of water too! And as if it couldn't get any better, they dropped my rental car off at Enterprise for me. Thanks Keith, that my the ride home a real Trip! Honestly, I would reccomend Hiley Mazda/Audi to anyone. It was worth every minute of the 96 mile drive!
My husband and I found a 2003 Mazda MPV online at this...
My husband and I found a 2003 Mazda MPV online at this dealership and went two days later to look at the van in person. We were a little worried at first, but the staff made us feel a lot better about the van and even gave us room to make up our minds without pressure. I'm very glad we bought this van. In the month we have had it, the van has made a trip from TN to GA and from TN to SC. Runs great and no issues. Would buy from this place again and would recommend to friends.
Tairon and all of the employees were friendly and great...
Tairon and all of the employees were friendly and great to work with. We were buying the car for my 17 year old son. Tairon treated him like an adult and involved him equally, if not more so, in the discussions. Tairon took a great deal of time and patience in teaching my son how to drive a manual transmission during the test drive. The sales process was very quick and easy. The price was fair, negotiations were professional and reasonable and there was no pressure at all. I would definitely shop at this dealership again.
I gave Courtney Brown this rating because he was very...
I gave Courtney Brown this rating because he was very respectful. He took the time to explain every detail of the process in the simplest of terms.
Bought a used Mazda 6 for my son at Hiley Mazda of...
Bought a used Mazda 6 for my son at Hiley Mazda of Huntsville yesterday. Tairon Payne was our salesmen and he was great! He was super friendly and went out of his way to make my son feel involved in the process. I highly recommend buying from Hiley Mazda of Huntsville, I'll definitely come there again! Thanks Tai!
My husband and I purchased a truck in early October from...
My husband and I purchased a truck in early October from Hiley. I must say it was the easiest car buying experience we have ever had. The process went smoothly and quickly. It was a bonus that our salesman, Melvin, was also hilarious! He was not making silly jokes to win us over but instead was honestly funny and personable. He and the gentleman who helped us with the paperwork, Mr. Allgood, I believe was his name, made the purchase enjoyable. Thanks!
Purchasing from Hiley was really easy and smooth. I was...
Purchasing from Hiley was really easy and smooth. I was shocked at the fact that I was in and out within no time. Justin was salesman was very knowledgable and professional he walked my wife and I through the entire car purchasing experience without any pressure to buy. I will return to Hiley.
I worked with Keith and Melvin to purchase a used car...
I worked with Keith and Melvin to purchase a used car that they had taken in trade. I expected it to be a struggle but they made it easy. They were respectful and helpful. I was able to purchase the car for a great price, and had a great experience. I've bought a lot of cars, and this was one of the most pleasant dealer transactions I have had.
The staff at Hiley Mazda were really professional and...
The staff at Hiley Mazda were really professional and fought for me when it came to my wants and needs in the car buying experience.
I had a great experience when I went to Hiley Mazda...
I had a great experience when I went to Hiley Mazda looking for a new car. I am a loyal Mazda driver and this is my fourth Mazda purchase. Keith was very helpful in finding just what I wanted and keeping in touch about details throughout the entire buying process. Very professional and friendly service. No pressure selling! I love the new Mazda CX5!
After going to just about every dealership in Huntsville...
After going to just about every dealership in Huntsville I ended up buying my vehicle from Earl White at Hiley Mazda. They were extremely helpful while not being too pushy. They treated my family and I with respect throughout the entire process. They also respected our budget and didn't try to get us into a brand new car. Earl did suggest a newer car than we were looking at but I told him we weren't interested so without making us feel uncomfortable by being too pushy we moved forward looking at the cars more in our price range. Other dealerships will make you feel cornered but I felt comfortable buying from Hiley Mazda. I would recommend anyone to go here and I will definitely return when I need to purchase again.
It was a great buying experience. Being female, it is...
It was a great buying experience. Being female, it is often the case that the salesmen will talk down to you. This was absolutely not the case with Tairon Payne and the others I dealt with. It was a no-pressure purchase. I will definitely recommend the dealership to others. I definitely felt that my happiness and satisfaction with the purchase was more important than simply making a sale!! Great job!!
Tairon made this experience very pleasant for my wife and...
Tairon made this experience very pleasant for my wife and I. He was very friendly, flexible and very knowledgable. He made us feel like we were apart of the Mazda family and that's why we chose to not only buy from him now, but to also buy from him in the future. Pleasant experience from everyone we met during the purchasing process. We definitely recommend You see Tairon if you are interested in a car. Great great great dealership, quality service and Friendly people.
When I pulled up to the dealership and stepped out of my...
When I pulled up to the dealership and stepped out of my car, Courtney was right there to greet me with a warm and welcoming smile. As I explained what I was looking for, he helped me narrow down my search by test driving a few different cars. He was able to hone in on my exact needs and found the perfect fit by doing so. The entire experience was pleasurable due to Courtney's apparent desire to give the upmost customer service. I would definitely recommend this dealership to others looking to buy a new car and l look forward to doing future business with Courtney and Hiley Mazda.
Mr. Brown ensured I had a pleasant, informed,...
Mr. Brown ensured I had a pleasant, informed, unpressured, and joyful buying experience. Top notch salesman, truly one of the good ones. He enjoys his position and it shows, his demeanor is perfect for anyone that desires an enjoyable car buying experience.
This was such an easy, positive experience! Corey...
This was such an easy, positive experience! Corey listened to what I needed & wanted & make this a QUICK, enjoyable transaction! I have ALREADY recommended this dealership & Corey!
Courtney Brown was an excellent help in purchasing my...
Courtney Brown was an excellent help in purchasing my car, he was knowledgeable of his craft and accepted what I wanted as a customer and did what he could to fulfill my requests!
I had an extremely satisfactory experience purchasing my...
I had an extremely satisfactory experience purchasing my VW Jetta. Shane and the team were very helpful and knowledgeable. I love my car and will continue to deal with Hiley for the next vehicle.
Hello, I think the Internet Sales Manager/General...
Hello,I think the Internet Sales Manager/General Manager and Courtney Brown(our salesman) did great with our last purchase from Hiley Mazda. He was able to sell us a great looking(and driving) Toyota Corolla S model and "move a unit " that day. This allowed for a low price on the vehicle we were buying. We also got a great trade-in amount for the car we owned at the time(which was being worked on in the KIA dealership at the time.) Overall, I brag on Hiley Mazda all the time now because of what they did and it always makes other dealerships squirm in their seats, lol and gives me more hope as a consumer. By caring more about getting us a great deal and choosing to move a unit/inventory vs. make a large profit off of the car like many sales managers like to do, Hiley won a great customer, by not being greedy. I hope to do business with them again soon, I am looking for a good Infiniti G35 or G37! Respectfully,Chris E.
THE SALES PERSON WAS GREAT AT HIS JOB. HE TOOK THE TIME...
THE SALES PERSON WAS GREAT AT HIS JOB. HE TOOK THE TIME TO EXPLAIN THE DIFFRENT ATTRIBUTES THE VOLKSWAGEN CC HAD TO OFFER COMPARED TO THE AUDI A4. THE PRICING I RECEIVED FOR MY LEASED TRADE IN WAS GOOD BUT NOT GREAT.
Mr. Brown was courteous and polite. He was friendly and...
Mr. Brown was courteous and polite. He was friendly and easy to talk to and made my wife and I feel comfortable. Mr. Brown was very knowledgeable and took a sincere interest in answering all of our questions. Our entire experience from the moment we stepped out of our vehicle to the time we drove out of the dealership parking lot was a very pleasant experience.
Tairon's the salesperson you hope you'll meet...
Tairon's the salesperson you hope you'll meet when buying a car - respectful, friendly, knowledgeable, patient, and attentive without being pushy. Great work, thanks!
Brandon Garcia was my first sales rep and he immediately...
Brandon Garcia was my first sales rep and he immediately put me at ease. He was very knowledgeable about both the car in general and in specifics. I would have bought the car on the spot if my hubby had been with me. Hiley allowed me to take the car home on loan so he wouldn't have to take off work early to come to the dealership.Overall, a perfect car buying experience.
We had a great buying experience!!! Melvin, Blake, and...
We had a great buying experience!!! Melvin, Blake, and Keith did everything plus some to get us in the car we wanted with the numbers where we needed them! No hassle or pressure, straightforward!!! Will definitely do business again, and be recommending them to our friends!
best service- best price on a VW Passat 2013 in Alabama-...
best service- best price on a VW Passat 2013 in Alabama- very super friendly crew.We drove up from Birmingham and would do it again if we had to!!!
Keith Robinett, salesman at Hiley Mazda very knowledgeable...
Keith Robinett, salesman at Hiley Mazda very knowledgeable about the products he sells, doesn't pressure you,and makes you feel satisfied after you make a purchase.
I was able to get the vehicle (VW Jetta Hybrid) in the...
I was able to get the vehicle (VW Jetta Hybrid) in the color and interior I wanted. Keith Robinett and the Sales Manager were able to find the vehicle elsewhere and get the vehicle here in a couple of days. They did it in a professional manner, friendly without high pressure tactics. I was very satisfied with the service and experience. I would recommend the dealership to friends and other customers looking for a vehicle. Overall it was an excellent experience.
I called the dealership to inquire about a vehicle I saw...
I called the dealership to inquire about a vehicle I saw online, I spoke to Keith on a Friday afternoon and he told me they would work on the deal and call me Saturday. By 5 pm the next day Keith was following me to drop my new car off! Everyone was great, they are knowledgeable and kind people. No shady dealer business at the dealership, just people who want to help you. I love their ethics and I will definitely call them the next time I am in the market for a vehicle. Thanks again to Keith and Melvin!
Mr Keith had been working with me for months. He was very...
Mr Keith had been working with me for months. He was very patient and helped me pick out the perfect Mazda 3. He even came up on a Sunday so I could test drive the car. From the beginning to the end the whole Hiley team was very friendly and professional. I would recommend Hiley to annyone looking for a car.
This was the second time I had the pleasure of purchasing...
This was the second time I had the pleasure of purchasing a car from Keith. I was surprised when Keith recognized me and greeted me by name. It was a very professional atmosphere, yet extremely friendly. I wish more businesses conducted themselves like this one.
Keith Robinett was very helpful and knowledgeable. He was...
Keith Robinett was very helpful and knowledgeable. He was not only showing me a great car he was showing me a car he also drives himself and speaks highly of the "Mazda 3". Keith was very patient and explained or answered any question I had. He also helped me have a great experience for my first car trade in with extra recommendations from window tints to setting up my car Bluetooth headset. Not only that he didn't try to push on a car i didn't need nor did he not hesitate to tell me what was a better deal overall out of all my choices to get the more dollar i was spending. To top it all off he brought me my car when it was ready fully detailed with a full tank of gas. :) He continue to recommend his services for anything i needed if i had any other questions or wanted to service my car in the future. I recommend that if you are thinking about buying a Mazda or getting any service for your vehicle, to please ask for Keith Robinett you won't be disappointed whether you purchase a car or not.
We love our new Mazda CX-9! Our buying experience was...
We love our new Mazda CX-9! Our buying experience was very seamless, pleasant and transparent thanks to Keith Robinette. From the moment we arrived at the dealership Keith gave us his undivided attention. He was especially helpful in explaining the "tech" part of the car - like taking time to demonstrate the bluetooth feature. We were given an excellent trade-in price on our Envoy - (I had already check the KBB value before coming out) and a fair price on the CX9. Keith is professional and warm - yet believable - in his approach and we could immediately understand why his credenza is filled with salesman of the month awards. I assume that means he has lots of referral business, and we will certainly encourage our friends and family to visit Hiley Mazda and work with Keith Robinette. We also enjoed meeting Matt Meyer - the manager/owner. He runs a "new age" dealership in Huntsville- no remnants of the "old school" car lot with the terror of "commission hawking" and slick talkers. Everyone in the showroom was very friendly and supported each other like team members. Obviously, we enjoyed our experience at Hiley Mazda.
This was our 4th purchase from Hiley. Matt K goes above...
This was our 4th purchase from Hiley. Matt K goes above and beyond customer service. Always a pleasure working with Matt. Keith was great too. Keith was very helpful and knowledgable. Very patient in explaining how things worked. We recommend Hiley to everyone we know!
Mr. Payne went way above and beyond normal expectations....
Mr. Payne went way above and beyond normal expectations. Since I was by myself he even drove 20 min to deliver my car to my home. Highly recommended.
I gave this rating a perfect score beacause it was the...
I gave this rating a perfect score beacause it was the best possible car buying experience I have ever had. I did my best not to test drive, because the sales people before make me nervous, and usualy put a lot of pressure on me during the test drive. I expressed my concerns about test driving to Earl, and he explained to me that to really get a feel for the vehicle, a test drive was neccessary. He made me feel really comfortable about the test drive. In fact, he offered to drive the vehicle to a relatively secluded spot, where there was not much traffic at all, and then let me drive. That approach really worked well for me. Turns out I loved the vehicle and ended up buying it. I cannot say enough good things about Earl. He is very personable, and really took the time to get to know me and develop a rapport with me and my father. He answered any and every question that I had (I had done research, and compared a few vehicles online). Earl told me the differences in a few comparison vehicles, without bad mouthing the other ones. Very knowledgable. At times he had to explain things more than once, that I didn't understand. He was very patient while I was asking all my questions. During the test drive, I actually felt comfortable, because Earl did not even talk about the car we were driving much, except to show me some features. We all chatted (me, my father, and Earl) about normal stuff. I learned about his family and that he was from New York, and we told him about ours, as well as discussing the unnecessary need for turnabouts. No pressure at all.After all was said and done, and I had purchased the vehicle, Earl went over all the manuals, introduced us to all the departments (service, parts, etc) he gave me the opportunity to ask questions, and then helped me get situated in my new vehicle (set up my bluetooth, and navigation, went over all the controls, etc). He then told us if we needed anything, to give him a call, and he'd be able to help. The most impressive thing about Earl was that before we left, he told us that he was not only our car salesman, but he was our buddy. For example, if the car is getting serviced and we need a ride somewhere, he'd be the one taking us, with a smile. I really do feel like Earl Is my buddy! It seems like the whole Hiley team is that way, too. Blake in financing was very nice, funny, and super helpful, answering questions, and explaining all the forms. He even got me a lower interest rate then what the lender had initially offered. As I said before, this was the best car buying experience I have ever had, my new CX-5 is AMAZING, and I would recommend this dealer to anybody, any day! It seems that Hiley Mazda Huntsville is one big family and it shows by the way everybody treat their customers, and each other!
Keith was great to work with and the experience was made...
Keith was great to work with and the experience was made easy and enjoyable by all who worked there. I was impressed with the friendliness and courtesy of the staff. Everyone was straight forward, it felt more like buying a car from someone I knew. Thanks a lot for the great experience.
Keith did a great job working with us, and showed his...
Keith did a great job working with us, and showed his character in several ways. Keith ended up sharing our sale with another dealership sales employee who had briefly met with us once on a previous stop into the store. Then, when the paperwork resulted in a small overcharge for our purchase ($40), Keith drove to our house to deliver the overcharge to us to make the deal right.
Keith was great at answering questions and working with...
Keith was great at answering questions and working with us. We happened to visit on a Sunday and Keith was there and treated us as if he had always known us. They worked with us on getting the best trade-in value for our car. We love our Mazda 6. There was no hassle or pressure. We would highly recommend Hiley.
I had the best expierence purchasing my new Mazda from...
I had the best expierence purchasing my new Mazda from Hiley Mazda. Justin was very knowledgable, friendly, and he didn't pressure me into purchasing at all. I will be back to purchase another vehicle!
Tairon did a great job of explaining the benefits of our...
Tairon did a great job of explaining the benefits of our car not only to us but was thorough at going over how to operate everything with our daughter who will be driving it. He was informative without being pushy. Everyone we met at the dealership was friendly and helpful
Mr Payne and Hiley Mazda worked with me to get the car I...
Mr Payne and Hiley Mazda worked with me to get the car I wanted including dealer installed options at my pace. They are "no hassle". I purchased with the COSTCO program and COSTCO required them to set up an appointment with me so that was the only hiccup,COSTCO was telling them to hassle me. Mr Payne and I worked that out and I will provide feedback to COSTCO to stop that hassling on their end. I had special needs on financing and title as well as assurance the warranty would be honored in Mexico. Hiley Mazda worked to resolve each issue. I am very pleased and do highly recommend Mr Payne and Hiley Mazda.
Purchasing a vehicle at Hiley was the best experience I...
Purchasing a vehicle at Hiley was the best experience I have had in buying a car. The customer service that I receive was beyond my imagination. My sales consultant Justin walked me through the process with ease and made sure that I drove off the lot in the right car. I love my car and even better the deal.
I recently purchase my new Mazda from Justin. He as very...
I recently purchase my new Mazda from Justin. He as very knowledgeable and answered all my questions not to mention the good deal that I recieved. The process was made simple and fun by Justin. I will recommend all to Hiley!
I thoroughly enjoyed my buying experience. The price for...
I thoroughly enjoyed my buying experience. The price for the CX9 was good, and the people were friendly. They weren't over bearing and I didn't feel pressured to buy.
Having just experienced an unsatisfying sales experience...
Having just experienced an unsatisfying sales experience at a nearby dealer we went to Hiley Mazda today. We were not sure we wanted to buy today. Justin and Michael were very friendly and easy going and worked very hard to meet our conditions. Were it not for their manner of customer interface we surely would have left without buying. They made the sale. Then to top it off, Blake in Finance was highly knowledgeable and entertaining and friendly. So in sum they worked with us on the price and some perks and treated us very well all the way through. This sales experience stands out in my mind as most unusual. I will surely return to Hiley.
Friendly sales associate. Good location. Decent price...
Friendly sales associate. Good location. Decent price though, and they really worked with me on it. I bought a CX5 from them, and I don't have any regrets. Overall good shopping experience
I don't normally shop at dealerships, I feel like the...
I don't normally shop at dealerships, I feel like the people only wanted my money, but Keith was very friendly. He made it seem like he wanted me to have a car that fit me
My Review Of Hiley Audi Volkswagen Of Huntsville: I...
My Review Of Hiley Audi Volkswagen Of Huntsville:I bought a 2008 Mazda Speed3 with almost 60k miles on Monday 3/11/13, when driving from the dealership back home (Birmingham), the first gear started to pop back out, it was after 8pm, had to get home because I had to go to work the next morning, next day I could not drive the car, it would not take the gears so I decided to take it to a shop after work, so I did, the news was THE FIRST GEAR IS GONE, I immediately called Joel, he said he would call me back the next day, he did around 11am, at this point I could not sit and wait so I called Mazda in Birmingham and the towing service and they took it, and they said THE FIRST AND THIRD GEAR ARE GONE, the TRANSMISSION must be taken apart and replace all the parts, it would take a week to have it done, so I don't have a car, I have to miss work, might lose my job, I tried to reach out to Hiley Mazda for help since I don't trust this car anymore, I don't want it, I want to take it back and off course they won't take it back, just got off the phone with Melvin, he was RUDE, INTERRUPTED ME WHILE I WAS STILL TAKING, TRIED TO MAKE EXCUSES FOR SOMETHING THAT DOES NOT HAVE AN EXCUSE, THE MAZDA SERVICE EXPERT TOLD ME THAT THIS DOES NOT HAPPEN IN JUST ONE MINUTE, THEY HAD TO KNOW THAT THIS WAS ABOUT TO HAPPEN AND THEY KNEW, WHICH MAKES THE SITUATION EVEN WORST, THEY TRIED TO SELL ME AN EXTENDED WARRANTY FOR $2500 WHEN THE CAR STILL HAD SOME DRIVETRAIN WARRANTY ON IT, BECAUSE THEY KNEW THE TRANSMISSION WAS ABOUT BE DONE AT ANY GIVEN MOMENT BUT MELVIN SAID: "I AM NOT GOING TO HELP YOU, I AM NOT TAKING THE CAR BACK, AND SAID THIS CAN HAPPEN TO ANY CAR AT ANY TIME" . Really? so besides all this they really believe people are stupid. All I wanted to do was return this car back to them and maybe purchase a new car from them, but with no support from them, I will not buy another car from them and will advise anyone I know to steer clear of Hiley Mazada. I know cars can be returned withing a few days of purchased because I have several friends who have purchased a vehicle and not satisfied with it and simply returned it. Nothing was wrong with the car and the dealer took it back. How about that... Hiley wont even take back a car that is going to have a new tranny in it, I was trying to give it back to them better than they sold it to me. So a word to the wise. Stay away from them.
Before I bought our Miata, I went to...
Before I bought our Miata, I went to "interview" the dealership. I quietly asked other customers their opinions of Hiley's service, customer service, and their overall experience. Everyone I spoke with had positive comments. Two actually said they would go no where else in North Alabama to buy a car! Even though my salesperson, Tairon Payne, was new and was also with the Audi/VW side of the dealership, he followed up with me, answered all my questions, and found a co-worker from the Mazda dealership to finalize the details. My Miata and I have seen Shane in the service department only one time for routine service...a much, much better experience than I have had at other dealerships over the years! I would highly recommend Hiley to anyone.
I bought a Mazda 3 from Keith and everything was very...
I bought a Mazda 3 from Keith and everything was very easy. He was very friendly. I would recommend this dealership. Thank you Hiley and Keith.
I would like to thank Keith Robinett for the job he did...
I would like to thank Keith Robinett for the job he did on making my car purchase easy. Im from out of town and saw the car we wanted online. He did a wonderful job over the phone telling me everything about the vehicle. He worked so hard on the phone to make sure it was the car we wanted before making the drive. The drive was well worth it. I would recommend keith to anyone buying a vehicle. Thanks so much for everything.. Todd Palmer
I have been extremely pleased with Hiley Mazda and have...
I have been extremely pleased with Hiley Mazda and have bought several automobiles from this dealership in the past few years. I would like to recommend Keith Robinett as the salesperson of the year for Hiley. Keith has been extraordinary in his relationship with me in the purchase of new cars. He is considerate, understands what I'm looking for, and goes out of his way to ensure that I purchase a vehicle without a lot of pressure from anyone. I'm not an easy person to deal with with regard to purchasing automobiles, but Keith definitely knows how I perceive things and has been extremely helpful in every way possible. Should I decide to purchase another vehicle from Hiley in the future, I would most definitely contact Keith as my salesperson. Thanks so much Keith for all you have done for me. Cheryl Metz
I want to single out Keith Robinett for his excellent...
I want to single out Keith Robinett for his excellent salesmanship. I traveled 150+ miles (despite having a Mazda dealership in my hometown) to purchase the MAZDA3 from Hiley because of his direct no-nonsense approach. I also want to commend Reggie Allgood for his patience and good work.
Keith and Reggie were both very helpful and professional...
Keith and Reggie were both very helpful and professional in my selection of the Mazda3.I needed a ride to the dealership on the day of my purchase and Keith came to pick me up promptly. Matt explained the pricing to me over the phone which really sealed the deal.Thanks to all of you at Mazda. I would recommend your dealership as well as the Mazda3--am loving it.Christine Kamback
I went back to Hiley and bought this second car from...
I went back to Hiley and bought this second car from Keith mostly because Mazda makes an excellent car for our needs and he was so professional to work with. We bought a new Mazda3 Skyactiv the first time and we traded our 2000 Miata for a 2011 Miata PRHT that Keith just took in on trade. They are both great cars and the buying experience is pleasant and easy. They gave me a great price on both cars and super financing. I highly recommend Hiley and Keith Robinett.
Purchased a new vehicle at Hiley Mazda and never did I...
Purchased a new vehicle at Hiley Mazda and never did I expect such excellent customer service. My dealer, Justin Draper, was very knowledgeable about each vehicle and the sales process. Also, everything was broken down in a way I could understand especially being a first time car buyer. I would definitely recommend Hiley Mazda to anyone looking for a new vehicle.
I highly recommend Hiley Mazda dealership to anyone...
I highly recommend Hiley Mazda dealership to anyone looking for a new or used vehicle. Justin and his manager Matt made everything simple. I made a simple call to the dealership as well as others and Justin really seemed to care about me and my family needs. We got a good deal without haggling and a great car.
It was a pleasure to work with Justin in the purchase of...
It was a pleasure to work with Justin in the purchase of my new Mazda 3 I love the vehicle and how I was treated at the dealership. Overall I was happy with purchase and the vehicle.
Justin made the car purchasing expierence worth while. He...
Justin made the car purchasing expierence worth while. He was very professional and not pushy at all as most salesmen are. I feel that I got a great deal on my new vehicle and I would recommend the Hiley dealership and Justin to anyone!
Great cutosmer service Really good and fast quality of...
Great cutosmer serviceReally good and fast quality of workSales consultants and managers are very friendlyI had a wonderful overall experienceand reasonable prices that they are willing to negociate with
Keith was very helpful and knowledgeable. Being a first...
Keith was very helpful and knowledgeable. Being a first time buyer, I had plenty of questions and Keith had answers for all of them. I want to thank him for being so friendly and patient with me.
Best car buying experience, hand down! No back and forth,...
Best car buying experience, hand down! No back and forth, no headaches. Got a great deal on my trade in as well. Will definitely be back.
Jamie Burns is an excellent salesman to deal with, he was...
Jamie Burns is an excellent salesman to deal with, he was always courteous and professional. He worked with us to locate and secure the model we wanted and when other options were available, let us know about them. He was extremely patient during our selection process, and did not treat us like we were just wasting his time when looking. When the vehicle we wanted was located, I recieved a call from Jamie on his day off, letting me know about it, excellent service.
Keith was very prompt and knowledgeable. I was ready to...
Keith was very prompt and knowledgeable. I was ready to buy a car and had already done the research. He provided additional details about the Mazda3 and wasted no time getting me into the car and taking it on a test drive. I wanted to show it to my wife who was out of town and they let me take the car over the weekend. There were no high pressure sales techniques used which I really appreciated. The deal was done quickly and I was out on the road in my new car. I highly recommend these guys and would buy another Mazda from them.
Keith is the numder one reason that I would recommend the...
Keith is the numder one reason that I would recommend the dealership. Of all my visits to pervious dealerships this one was the best of them all. I felt like I was visiting and old friend even though I had never met all of the men there before. I couldn' have had a better experience. It was a joy to do business with you all.
I just wanted to say what a great team you have at Hiley...
I just wanted to say what a great team you have at Hiley Mazda in Huntsville! Keith Robinett assisted us and we couldn't have asked for a better experience! Keith was never pushy and was always respectful with the utmost customer service. He responded to numerous emails, texts, and calls trying to get us what we wanted and answer any questions that we had. We were back and forth for a few days and I know it had to be frustrating on his part, but he never once acted put-off or aggravated. We were very impressed and I would recommend Keith and Hiley to anyone who is looking for a car! Michael Ponter was also very helpful trying to help us to get our payments where we wanted them and great customer service! Very professional group:)
Our son did all of the contact work in looking for our...
Our son did all of the contact work in looking for our car. He said Keith helped him so much in the search for our Miata...first with info by phone, sending info/pics via computer, multiple contacts by phone with questions, etc. before we got to the dealership (we live in the Shoals area). Hands down...we would recommend Keith Robinett and Hiley Mazda of Huntsville to anyone. Matter of fact, we already have recommended them to a friend that is hunting a car.
I drove over 600 miles round trip to buy my new car from...
I drove over 600 miles round trip to buy my new car from Hiley Mazda of Huntsville and I would do it again.The trade-in value they gave me was outstanding, as was the price on my new car. I saved over $10 a mile by buying from Hiley instead of my local dealer and I got exactly the car I wanted.Highly Recommended!Thank you Keith Robinett and Steven Childers.
This was a very easy purchase . I work long hours and...
This was a very easy purchase . I work long hours and time is very important to me. Keith drove my new car to me . Thank you very much for your concern and thoughtfulness.
I traded in a 2011 Miatta for a Mazda 3 and the staff was...
I traded in a 2011 Miatta for a Mazda 3 and the staff was really friendly. Keith went out of his way to help me and to get me a great price on the vehicle. He was a pleasure to talk to and very professional and kind. I will be referring all of my friends and family to your dealership.
I had a coupon for the oil change, which is why I rated...
I had a coupon for the oil change, which is why I rated them good for price. However, when I walked in for my previously scheduled appointment I had to wait over 5 minutes to be helped even though 3 other employees were standing around. I then waited over an hour and a half for my oil change. I would have thought it would be quicker at 2:30pm on a Thursday.
Jamie was very friendly, helpful and knowledgeable. I...
Jamie was very friendly, helpful and knowledgeable. I purchased the CX5 Touring. I love it so far. I would gladly reccommend Jamie and Hiley Mazda to anyone searching for a vehicle.
we met Keith on a Saturday morning around 11 am . my wife...
we met Keith on a Saturday morning around 11 am . my wife and I had driven in from Arkansas to buy a car. He was very helpful and knowledgeable. He had us in and out in a short while and on our way. Thank you Keith and Hiley Mazda.
Corey was an excellent salesman. He made sure we new...
Corey was an excellent salesman. He made sure we new every possible option. He took a whole lot of time out of his day just to make sure we were taken care of.
Bought lots of vehicles over 55 years. Professionalism...
Bought lots of vehicles over 55 years. Professionalism exhibited by entire staff was extraordinary. No constant questioning nor excessive pushing of product. Greatly appreciated the entire experience and have alredy recommended you folks to several associates. Thanks... love the CX-5, just finishing our first thousand mile trip. Mileage and performance are great.
I just bought a Mazda X5 and I love it! Corey Sircy was...
I just bought a Mazda X5 and I love it! Corey Sircy was great to work with. He knew everything about my new car and spent lots of time explaining all the functions to me. It was one of the most pleasent car buying experiences I've ever had. I would definitely recommend Hiley Autos!
I am amazed at the experience I had when purchasing my...
I am amazed at the experience I had when purchasing my new Mazda 3 from Hiley Mazda! My Salesman, Michael Ponter did an exceptional job working with me through financing to explaining and demonstrating all of the features on the car!!
they were very nice and i love the car i bought. Michael...
they were very nice and i love the car i bought. Michael Ponter was a very good sales person.i will go back on my next car.
They offered a fair price using internet pricing, were...
They offered a fair price using internet pricing, were not pushy, and made the process easy. This was for my daughter's first car and she enjoyed the entire process.
Overall Experance was very good. I went to the dealership...
Overall Experance was very good. I went to the dealership late in the evening after work. Sales Rep James burns was very friendly and worked hard and stayed as late as it took to insure that I would leave in a new car.
This deler ship and all it staff and especially Keith...
This deler ship and all it staff and especially Keith Robinett made this sale possible. I would rate Keith at 400% and really that is not saying enought. He was so accomidating and helped us so much. In my opion he was outstanding and understanding and I feel his recomendations were just exactly what I needed to hear. I feel he was way above board and honest. Thank you Joy Risse1849 Rushing Wood Dr.Madison, Al 35757
Everything was wonderful and I recommend this to all new...
Everything was wonderful and I recommend this to all new buyers. This was good from the start. No pressure just helpfullness and respect. I am very, very satisfied
Keith went above and beyond to get us the SUV we wanted...
Keith went above and beyond to get us the SUV we wanted at a price that both parties were happy with. We are very pleased with the experience and the CX9.
My wife and I bought a used Chevy Trailblazer last month...
My wife and I bought a used Chevy Trailblazer last month from Keith at Hiley Mazda. The auto was in emaculate condition except for a trim piece on the seat, and two rear speakers that didn't work. With a little negotation, I was able to acquire the Trailblazer at a slightly lower price than advertised on their internet site, plus have them fix the seat and speakers. I am very skeptical about car dealerships and car salesmen, but Keith Robinett was very honest with us. I would definitely recommend Keith and Hiley Mazda.
We recently purchased a new Mazda CX-7 from Hiley Mazda....
We recently purchased a new Mazda CX-7 from Hiley Mazda. The overall experience was great. Our sales person Mike McLaughlin was very friendly and easy going and made the entire purchase experience stress free. We love our new CX-7 and it is our 3rd Mazda. If you're looking for a Mazda at a great price and a stress free purchase experience you owe it to yourself to visit Hiley Mazda.
Visited several dealerships when we were looking to move...
Visited several dealerships when we were looking to move from a 2 seat roadster to an SUV. We hadn't given Mazda much of a thought but, after visting Hiley and meeting salesperson Keith Robinett we were quite surprised. Keith provided us with several options for a CX-7 and CX-9, we finally choose the CX-9. Keith provided us with several purchasing options, we choose to wait until the next day and unlike most salesperson's he did not pressure us into a purchase. We called him first thing the next morning and to our surprise he had everything taken care of and we were driving our new Mazda before lunch.
I had told my friend who works there what type of car I...
I had told my friend who works there what type of car I was looking for. He called me as soon as they got one in. The car was above what we had hoped for at a great price and they detailed and inspected it for us. We had to deal with a couple of more people there with financing and other things and it was all very smooth. Very friendly and good to work with. Would recommend Hiley to anyone.
I went to Hiley with the idea of going there first and...
I went to Hiley with the idea of going there first and then one other dealer to look for a new car for my wife. I never made it to the other dealer-it wasn't necessary. The service and professionalism from Keith Robinett was top-notch from beginning to end. As if the car didn't self itself, everyone at Hiley made this a very smooth transition all the way. My wife absolutely LOVES her car and that makes us both very happy. I would "Hiley" recommend this salesman and dealer to anyone considering a new vehicle!
I had a great expierance at the Hiley dealership! Justin...
I had a great expierance at the Hiley dealership! Justin was very friendly and he made sure that he gave me the best deal possible! It was the quick and smoothest car purchase I have ever made! There was no haggling or going back in forth! I would recommend Justin and Hiley to anyone!!! He took the time to explain the entire deal from the very beginning until the end! The perfect sales expierance!
I brought my daughter in looking for her first car.we...
I brought my daughter in looking for her first car.we were assisted by Keith Robinett, he was very friendly and knowledgeable.she fell in love with the Mazda 2.we actually enjoyed ourselves.we would highly recommend Hiley Thank you all for your help
Keith was extremely frieundly and clearly eager to please...
Keith was extremely frieundly and clearly eager to please when it came to my new Mazda3. I was skeptical about buying a Mazda but with Hiley as the dealership I purchased from I feel verygood about my purchase. Keith went out of his way the entire day to ensure I got exactly what I wanted. I was pleasantly surprised by Keith's helpfulness as it is not typical of most car salesman. I would buy from Keith and Hokey Mazda again, no question.
My experience at the Hiley Mazda was excellent, and this...
My experience at the Hiley Mazda was excellent, and this is mostly due to an amazing sales consultant (Keith Robinett). As soon as I arrived at the dealership, Mr. Robinett approached me without being overbearing or intrusive; the outstanding customer service I received began here and continued throughout my experience. The work Mazda does is high quality, and Mr. Robinett showed a knowledge of this fact by clearly conveying the benefits of what Mazda has to offer. Mr. Robinett was friendly, making me feel comfortable throughout the process. His excellent work was a major factor that made my overall experience a great one; I felt confident that I was in control of the decisions rather than feeling forced into a decision. I had used Mazda's website to find what the actual price of the car would be and printed the information in case it was needed for negotiations; but to my delight, negotiations weren't really necessary. The first price Mr. Robinett gave me was actually under the price quoted on the website. For these reasons, I would definitely recommend Mazda and specifically Keith Robinett to anyone looking to buy a car. I am extremely grateful for my experience and my new car.
In September I came in for service and WAS approached by...
In September I came in for service and WAS approached by Keith . He jokingly ask if i would like to take a new one home. After a visiting for a short while he. soon had me out of my Mazda 3 and into a Mazda CX 7. IT was not an easy task but Keith and his Sales Manager made it happen. Thank you for all your help.I would recommend Hiley Mazda to everyone who is looking for a new Mazda.
I had been looking for another vehicle for about a month...
I had been looking for another vehicle for about a month after mine was wrecked. I was a but skeptical about going to another dealership after having a few bad experiences at other ones locally. I even walked out of one place while the guy was still trying to talk to me. I am very glad that I went to see Keith at Hiley. He was extremely friendly, helpful and went out of his way to help me out. I was very pleased that he helped me on his day off, he even brought the car to my job so I could test drive it, not to mention the awesome homemade strawberry shortcake he had made for me when I came back to pick up my car. Everyone I dealt with there was very friendly and helpful. I am a first time Mazda owner and absolutely love my 2012 Mazda 3 and will definately go back to Hiley of Huntsville if I ever need another vehicle. Thanks so much Keith Robinette at Hiley Mazda of Huntsville.
Keith was extremely helpful, we purchased a car for our...
Keith was extremely helpful, we purchased a car for our 17 yr old daughter and he was very patient showing her the features of the car and explaining important information to her. We traded in another vehicle and they gave us a great trade-in value. We will gladly recommend this dealership and sales rep to our friends.
Very good customer service. Treated very good by all...
Very good customer service. Treated very good by all involved in my purchase. Keith went out of his way to make the buying experience the best possible and he is an great asset to Hiley VW/Mazda.
I feel Michael Ponter provided exceptional customer...
I feel Michael Ponter provided exceptional customer service. He made the process of purchasing my first car absolutely painless. Since I had never bought a new car, I was worried about the whole process. However, he took me through it step by step. He was very knowledgeable, offering me information about the car without making me feel ignorant. I cannot say enough great things about Michael!
we started out sat dec. 24th morining to find a mazda...
we started out sat dec. 24th morining to find a mazda dealer. we found hiley cars of huntsville. we spoke to keith and asked him if they had the mazda 3 availble and the colors.he stated he had the mazda 3 and also in all colors.we let him know we were coming from cullman and he kindly stated he would wait at the dealership until we got their.when we arrived we appreciated his courtesy and politness, and made us feel very welcomed . he walked us through the lot and we picked out the car we wanted and we also test drove the car. the experience we had was very easy and such a great experience. we would recomened keith and the dealership to all of our friend and family. thank you hiley mazda for all your help and the car is great!! From Kenny, Kim, & Tiffany Smith
Michael was friendly, knowledgeable and understanding of...
Michael was friendly, knowledgeable and understanding of exactly what I was looking for. He worked hard to get me the best deal. Also the finance person did a good job of explaining all my options.I am completely satisfied with my new Madza 3 and the dealership. I keep my cars for a long time. If I would buy another I would certainly see Michael Ponter first.
I was working to rebuild my credit. I wanted a good...
I was working to rebuild my credit. I wanted a good dependable car with good gas mileage. Mr. Ponter worked within my budget to find a car that worked out Perfect!! I even got a better car than I even imagined. Wonderful service and Very helpful! Thank you for the best car buying experience I've ever had.
We found this Honda at Hiley Mazda of Huntsville. ...
We found this Honda at Hiley Mazda of Huntsville. Michael approached us but was not overbearing and listened. Something that is lost in a lot of salespeople now days. He asked us questions to see what we wanted. He didn't try to sell us the car, he wanted to make sure it was a car we wanted. The experience at the dealership did not take a long time and they were very straight forward in their price and what they were willing to offer. Once this was agreed upon, the process moved quickly the next day and we were on our way. If there was any snag in anything, Michael was there for us. I would recommend not only Hiley Mazda of Huntsville, but also Michael.
I recently purchased a 2012 Mazda 6 I Touring. My...
I recently purchased a 2012 Mazda 6 I Touring. My overall experience was Outstanding!Mr. Scott Tankersley is an Excellent car salesman. Very honest, patient and thorough. He took the time to answer the questions that I had about the car I purchased,explained the different features, and helped me setup the bluetooth handsfree for my cell phone. The customer service was Great. Everything went very well and was a very positive, stress free experience.
We bought a used car from Hiley and we would highly...
We bought a used car from Hiley and we would highly recommend the dealer. The price was an internet pre-negotiated price that was a fair price for the vehicle. The Sales Consultant was knowledgeable and helpful. After we purchased the vehicle we found out the automatic door locks did not work. We took it back to the dealer and the Manger promptly replaced the broken part. Thanks for a great experience.
I had purchased a 2005 Mazda Miata on July 1, 2011 and I...
I had purchased a 2005 Mazda Miata on July 1, 2011 and I wasn't really happy with the service I got. First, I was talking with Blake Cruttenden about the car and was passed off onto Shelton Lattimore to take it for a test drive, because as he put it, he had a customer. Well, who the hell was I? Second, after we came back for our test drive and we were sitting out front talking, Mr. Hiley started having a fit that there was an accident. We both looked out and didn't see anything and so we watched as the he walked over to the car I did purchase and moved it away from another car in front of it. Well, Shelton went over and talked with the managers and they all laughed. The manager never came over and apologized to me about the incident and I have never heard a word from anyone there, ever!!!It was his employee that backed the car into the Miata. Third, I was told I would get a CarFax report on the car and never did. I found out after getting my own, that the car had been in two accidents already. It also had no tonneau cover, which I was never told. It's supposed to have a 6-disc CD changer/player, which it does not and also a solar-contol tinted windshield w/sunshade, which it does not have either, but they are listed on the sheet as to what the car has on it. I'd say that's false advertising in a BIG WAY!!!! Also, when I had called the service department a few days after buying the car and realizing it had no cover for the convertible top, I was told they didn't have one and that no one in the region had one either. Well, to my surprise, I stopped at the dealership in Nashville and was able to order one and it came in a few days later. And I have never received any paperwork about the extended warranty that I purchased on the car. Also, I had stopped at the dealership one day and talked with Blake and told him about the things that were not on the car and that the drivers side headlight faced down and it was difficult to see at night, and it was like I was talking to myself. Nothing was ever mentioned about the items not on the car and no attempt was made to fix the headlight. I don't think that is the kind of "service" I was looking for. I would never recommend this dealership to anyone, ever!!!!
Honest,flexible,accomodating. Scott and staff lived up...
Honest,flexible,accomodating. Scott and staff lived up to his promise and our expectations. He did not pressure us. He also helped us with distance-related issues since we do not live in Huntsville.
They met the best price we could find anywhere. The...
They met the best price we could find anywhere. The transaction was very well done, no pressure. Excellent attention after the sale. Easy finanacial arrangments.
Great experience! Loved the way the salesman did not run...
Great experience! Loved the way the salesman did not run back and forth to the boss to get a final price! The salesman was not pushy and very honest! I will definitely go back to purchase my next vehicle.Kathy Shores
I feel that this dealership showed the best customer...
I feel that this dealership showed the best customer service I have ever seen at a car dealership in my life. Everyone was very friendly and kind. By the time we were finished with everything the service department was closed and our salesman Scott washed our car and took it to put gas in it for us. that was very nice of him. you wouldnt find that at most dealerships. He made sure everything was the way we liked it and told us if we have any problems or questions to contact him and he would handle it. He was a good guy overall and deserves to be praised for his hard work. i give Scott and the dealership not a five star rating but a ten star for excellent customer service and quality care.
I have bought quite a few new cars during my lifetime,...
I have bought quite a few new cars during my lifetime, but none of the purchases were as painless and professional as the ones I made at Hiley Mazda in Huntsville, AL during the past year. I never looked forward to the usual cat and mouse games that you have to play with the typical sales people, and then the fast talking slick sales manager who is always losing money on the deal according to him. I have walked away from many a dealership over the years due to some assumptions that a woman looking at cars by herself is either a dumb broad that just fell off the turnip truck (i.e., she has no clue how to buy a car) or just looking and the husband is going to be the one doing the negotiating and actual purchase.While not really looking for a new car, I saw an ad last December for $5000 off sticker for the 2010 Mazda6s at Hiley Mazda. I didnt really think about getting a Mazda since I had always been a Honda and Acura gal, but I thought I would go check out the special and what strings were attached. I test drove one of the 6s and was really surprised at how sharp it looked and handled, in addition to all the options and safety features. The salesman and the Sales Manager (Kin Wilson) were very polite, professional, and non-assuming. They actually valued my business. How often do you see that anymore? There were no strings attached, so I did some more research about the Mazda6s that night, then went back the next day and bought the vehicle. I was now the proud owner of a Mazda6 and have loved it ever since.A couple of months ago, I started shopping for an SUV. I went to check out Ford and Lexus models, but just didnt get that we value your business feeling that I got from the folks at Hiley Mazda. So, I went back to Hiley Mazda, got up with salesman Michael Ponter and took a look at the CX-9s and what they had to offer and went for a spin. I then sat down with Kin Wilson (again) and he came to a price without me having to haggle at all. He honored all incentives (and then some) plus the 0% financing that was advertised. I said I wanted to think about it a day or two and there was no pressure that I had to buy it right then to get that price. Both Michael and Kin treated me with the utmost respect and professionalism. I went home, did some more research and pricing, then went back the next day and bought the car. The paperwork took less than an hour. Again the whole process from start to finish was one of the most comfortable car buying experiences I have ever had. I have thoroughly enjoyed both the Mazda6 and the CX-9. I now have two Mazdas instead of Hondas. The Service Dept. folks have been very professional and polite as well. If you want to own a great fun car to drive, and be treated with respect and professionalism, then go visit the folks at Hiley Mazda in Huntsville.
I found a pre-owned Mazda 6 as an internet deal from...
I found a pre-owned Mazda 6 as an internet deal from Hiley Mazda at a fantastic price. My entire car buying experience with this dealership was wonderful. The sales person who handled my account was Scott Tankersley. He was an outstanding sales person. He was super friendly, honest, and extremely knowledgeable. He never tried to push or rush me into making a decision. While test driving the car, he found a small problem (one that I probably would not have noticed for quite some time) and ensured me that it would be fixed. The dealership has been great as correcting small problems (that are expected out of a pre-owned vehicle) that I have asked; given there is no type of warranty on the vehicle. I would highly recommend Scott and Hiley Mazda to anyone.
Scott did an excellent job as a salesman. He displayed...
Scott did an excellent job as a salesman. He displayed the correct (for us) sales approach in not being forcefull. He followed up on his actions in a timely manner and showed us all the options with the vehicles we were interested in in our trips to the dealership. He explained all of the attributes of the car and worked with us on the price. He took us around to all of the service leads, head of sales and finance and they gave us information on their processes. Your dealership worked with me on the price and came down to a realistic value. My wife is very happy with her car.Jack
I recently traded in my 2007 Mazda 3 for a new 2012 Mazda...
I recently traded in my 2007 Mazda 3 for a new 2012 Mazda 3 and both cars were bought from this same dealership. The main reason I am still a customer with Hiley is because of their no pressure sales, excellent customer service, knowledgable sales and service reps, and friendly employees.My sales consultant, Michael Ponter, was very knowledgable about the new Mazda 3 and had a friendly, helpful attitude without any selling pressure. He worked with the sale manager to get my monthly payments in the price range I needed and honestly answered every question I had. I believe he is there to help the customer find and get the right car for their needs and not there to just make a sale. I would highly recommend Hiley Mazda for Sales and Service, and I will continue being a customer with this dealership. I have no doubt that all the Sales Consultants are qualified but after dealing with Michael, I would strongly recommend him to anyone looking for a Mazda.
I would recommend this dealership, and specifically my...
I would recommend this dealership, and specifically my sales rep, Scott Tankersly to anyone looking to buy a Mazda. When I first went to Hiley a couple of months ago to look at and test drive the Mazda 3, Scott was friendly and helpful but was never pushy or off-putting. He answered all of my questions, encouraged me to take my time and was very nice. After considering my options for a couple of months, I decided to buy a new car, and Hiley had the exact car I wanted, which I found on the website. I live in Nashville and could not go to Hiley, but I called, and within a 3 hour window, I was approved for financing at a great rate, and had reached an acceptable monthly payment with the help of Scott. I had planned to make the trip to Hiley that weekend to pickup the car when they called me back and Scott offered to drive the car to Nashville that very day so I was so excited!In the final stages, Scott asked that we go over everything in detail since I was not on site to see the exact car I was buying. As we went through everything line by line, we discovered the car had be inadvertently listed as an automatic transmission when it was actually a manual. Scott asked that I give him some time to come up with a solution, and by the end of the day he came back to me with another car, from another dealer, that was exactly the same car for only $10 per month more. I feel like I got a great deal to get an automatic for practically the same price, and without having to wait days for an answer.The next day he brought the car to me, we made the deal and he offered help to setup bluetooth and go over all of the features of the car. He gave me his cell phone so that I could reach him with any questions, and he even called me a couple of days later to make sure I liked the car (which I LOVE).Great service, I would certainly recommend them!
Scott Tankersley was the most friendly and honest...
Scott Tankersley was the most friendly and honest salesman I've dealt with. I would give him an A+ for his efforts to make a deal right with no hidden agenda's. Thank's to Cosmo also!
Very helpful and informative service. Helped me get a...
Very helpful and informative service. Helped me get a good trade-in price, which helped me feel better about paying for a newer car, which was also priced well. Also were very informative about warranty information.
Michael provided all information that I requested within...
Michael provided all information that I requested within a reasonable period of time. He also provided great customer service. I only had to deal with Michael, rather than back and forth between salesman and their manager's as is the trend at many dealerships. My experience was very "painless". I would definitely recommend Michael Ponter and Hiley Mazda.
Enjoyed my visit with the dealership bought a new Mazda...
Enjoyed my visit with the dealership bought a new Mazda CX7 2011 like the 0% finanace would buy again from them. Thank you very much.
Overall excellent experience. Why I gave them this...
Overall excellent experience. Why I gave them this rating was because there was being never any feeling of "sharked" on my new car purchase. Everything was presented up front as far as pricing and I never felt pressure to accept there offer. As they say they want the opportunity to "earn my business". Excellent pre delivery walktrough of the car. Everything was explained about features and ammenities. Will gladly refer friends and family to this dealer.
Salesman was very knowledgable about the cars. He...
Salesman was very knowledgable about the cars. He answered all my questions.There was an adequate selections of cars to choose from. The price was reasonable. Thefinance manager was very professional. I would recommend this dealership to anyone.
Scott Tankersley was very polite and courteous at all...
Scott Tankersley was very polite and courteous at all times. It was a very pleasant experience at Hiley Mazda. In all my years, I have never had a salesman or dealership make me feel as comfortable as I was at Hiley Mazda.
We had a wonderful buying experience with Scott at Hiley...
We had a wonderful buying experience with Scott at Hiley Mazda. He was very attentive to our needs without being too overbearing. It was a very laid back, wonderful experience which lead us to purchase our new Mazda 5!
I was slightly unimpressed with the more than calm...
I was slightly unimpressed with the more than calm approach to services. However I think it has more to do with my American run and have a heart attack method of doing errands rather than doing good slower paced work.
I had a excellent experience with Hiley Mazda. My sales...
I had a excellent experience with Hiley Mazda. My sales rep Scott Tankersleywent out of his way to be as helpful as possible with all my questions and all the information he knew about the CX-9 I purchased. Money negotiations was pleasent as well, as they worked with me as much as possible to make a win win situation for of us. Everyone that I talked to and dealt with were very pleasent and friendy. I would highly recommend purchasing a vehicle with Hiley Mazda.
We purchased a 2011 mazda MAZDA3 iTouring. The salesman...
We purchased a 2011 mazda MAZDA3 iTouring. The salesman was very friendly and helpful and the car price was more than adequate, especially with the 0% financing option. Overall we were very satisfied with our experience and if the car proves to be reliable over the years then we will more than likely return when we need to buy another vehicle.
Scott was great! He worked really hard to get us the deal...
Scott was great! He worked really hard to get us the deal that he knew we needed to accomplish what we were after... a lower payment! He is super helpful and very through.
I had a great overall experience at Hiley with Justin. He...
I had a great overall experience at Hiley with Justin. He wasn't predatory and let me drive the deal and did everything he could to meet my needs and expectations. I feared car shopping before going here and after I left I found it to be an enjoyable experience.
Good service, nice price. If I have plan to buy another...
Good service, nice price. If I have plan to buy another car, for sure I'll be back to this dealer. I'm so happy with my new Mazda CX-9!
This is the second car I have bought at this dealership...
This is the second car I have bought at this dealership and plan to continue that trend. Scott did a great job. There was no pressure and they let us take the car for as long as we needed to make a decision. Scott answered all our questions and help us get the price we wanted. Overall as pleasant of an expericance as car buying can be. Much better than some of the pushy dealerships.
Overall a good experience with the right amount of...
Overall a good experience with the right amount of information. We did not feel pressured at any point and Scott was friendly and well versed in the products.
This was the best car buying experience. Scott was so...
This was the best car buying experience. Scott was so helpful and friendly. It truly seemed that he was putting my needs first and I appreciated that so much! He did not want me to leave the lot until every question I had was answered. The store was closing for the night and other people were locking up but he was still showing me the features of my new car... :)I greatly appreciate all of the undivided attention I received from everyone there, especially Scott.
Received 2 Factory Recall notices on our 2008 Mazda 3. No...
Received 2 Factory Recall notices on our 2008 Mazda 3. No problem. Called and made an appointment for Sat. at 9 a.m. Kelly said it would take 3 to 3 1/2 hours. No problem. My wife and I drop it off, Kelly says "give us a couple of hours and I'll call you when it's done" No problem. I tell her that we will be back in a couple of hours anyway. We go grab some breakfast, shop. etc. We arrive back at Hiley at 12:15. Our car is where we left it at 9 a.m. Problem. I go inside and ask if it is ready. Kelly says that it has not been worked on yet. She said that since we left the dealership that other people who "drove up" had their cars worked on before ours. Major Problem. Now if you have a 9 a.m. appointment, doesn't that mean they should start working on it around 9 and NOT let the people who have just driven up go ahead of you? I said "you have got to be kidding! Because we left, you let other cars ahead of us? If we would have stayed would you have worked on our car first?" She said "Yes." Without any concern whatsoever. She acted like we were expecting too much! My wife and I were in shock. I asked my wife "who does business this way?" They had my car for 3 1/2 hours and nothing had been done yet! That's why I made the appointment! Kelly said it would take about 1 1/2 hours. That was the 3rd different time I had been given. She took the car and we waited. At 2:00 I went back and asked her the status of the car. Kelly was making a personal phone call and did not even hang up but only turned the phone sideways so she could talk to me. Keep in mind..I am not there for me but for them. They sent ME the recall notices! She said they were lowering it down and it would be ready in just a few minutes. At 2:45 Blake asked us if we were doing okay. We said "no!" He asked how he could help. I said "Go get my car." He was gone 10 minutes and brought my car to me. The service man who drove the car got out and said "the keys are in the car" He said it like he was mad at me. We dropped it off at 9 and it was almost 3. 6 hours! I am the one who should be mad! I asked to see the General Manager and was told that he had left for the day. Of course he had! I went inside to get the paperwork and Kelly said "I'll have to mail the paperwork to you since you don't want to wait for it!" WHAT! No way she just said that! Kelly exhibited no customer service at all. The other people we talked to were very nice. Scott even wrote down what we had been through and dropped it in the owner's mailbox. Scott and Blake were superb. Kelly was awful. Atrocious! Don't think I will ever buy another Mazda and will never visit Hiley Mazda again. The whole excursion took 8 hours from my life! That is NO way to do business. There is an article on their window that quotes the owner Mr. Hiley. It says "when our customers walk into our dealership they will be presented with top-notch customer service" No. No they won't. Perhaps before and during the sale. Not after! FYI
Buying the CX7 was a great experience. RJ was so helpful....
Buying the CX7 was a great experience. RJ was so helpful. When we told him what we wanted in a vehicle, he took us straight to the CX7 and it ended up being the perfect car for us. RJ was very professional and made the experience enjoyable. And he even brought us snacks when we were waiting to pick up the CX7 because he knew we hadn't eaten lunch. He definitely went out of his way to provide excellent customer service, and it was greatly appreciated.
Customer service from the time we arrived(15 minutes...
Customer service from the time we arrived(15 minutes before opening time) was great. Scott gave me all information on the 2003 Miata that I requested. We made a deal in less that 30 minutes including the test drive. The best time buying a car in over 30 years of buying cars. Found 2 or 3 things needing fixing and that was taken care of before we left the lot. Would recommend Hiley Mazda to everyone.
There were very friendly and greeted me immediately upon...
There were very friendly and greeted me immediately upon entering the dealership. They were also very cooperative in helping me figure out the best finance plan available to me.
The service was great drove from Birmingham, al to look...
The service was great drove from Birmingham, al to look at a miata and was greeted and serviced with excellent service. We bought a car for the right price
Great experience and love the car. Dealership seems clean...
Great experience and love the car. Dealership seems clean and on top of things. Our sales person was great and hlepful Would use Blake again. The service dept has been good and hlepful even though we have had no issues with our Miata.
My overall experience with Hiley Mazda was great.I...
My overall experience with Hiley Mazda was great.I purchased a 2011 Mazda 3. My sales rep. Scott Tankersley was wonderful. The process of the whole experience was very quick and thorough, I called about my particular vehicle early in the morning and by 4 i was driving off of the lot with my vehicle. Scott was very friendly he gave us a tour of all departments, and explained in detail the features of my vehicle.I could not have purchased a better car at a better price anywhere than here. Thank You Scott and the whole staff for being so kind and genuine, and thanks for making me feel comfortable when buying a new car which can be stressful. I would no doubt recommend this dealership to anyone looking to purchase a vehicle.
Salesman was very knowledgeable and helpful in the...
Salesman was very knowledgeable and helpful in the selection of my new car. Was willing and able to answer all my question and was a pleasure dealing with. Financial representive was prompt in getting my financing at a low rate even though my credit wasn't perfect. I will be dealing again when I decide to buy again and will recomend them to everyone.
My experience at Hiley was great. The sales consultants...
My experience at Hiley was great. The sales consultants were very imformative and courteous. I will definitely pass the good word on to my friends and family.
Overall buying experience was great. Scott was extremely...
Overall buying experience was great. Scott was extremely friendly, not pushy nor hard sell and was very knowledgeable of all features of the CX-9. Eveyone we dealt with at the dealership was friendly and courteous. Negotiating a final price was friendly and non stressful and I felt comfortable with the agreed price. One post closing incident did come up that was fairly upsetting. The final price that we negotated included a $500 Mazda discount. After all papers were signed, sealed and delivered and the down payment check written and given to the finance manager, we were with Scott going through the new car familiarization process. The finance manager approached and said that he could not give us the $500 discount because we were not financing through Mazda. During negotiations we had been asked how we were going to pay and we indicated it would be a combination of trade-in, a down payment and the balance financed through Redstone Federal Credit Union. The finance manager even completed the Redstone loan application for us so we believe there was ample time to notify us before closing and give us a chance to back out of the deal or go ahead and accept. We believe the right thing to have done was for the dealer to honor the deal as closed or negotate a compromise, however, this was not offered and at this late date when we were ready to drive the car out, what were our choices? We wound up having to charge the $500 on our credit card resulting in a price that was $500 more that negotated.
Friendly, competent, listened to our needs and concerns,...
Friendly, competent, listened to our needs and concerns, efficient use of our time, pressure free environment.....Hiley Mazda and Mr. Tankersley were "easy" to work with during the purchase process. I would certainly feel comfortable asking them additional questions at any time. A good group with a good product!
Great experience! Scott was easy to work with and did...
Great experience! Scott was easy to work with and did not pressure us into the pruchase in any way. We love the car and would recommend dealing with Hiley Mazda to anyone interested in purchasing a new car.
I am and have always been so impressed with the quality...
I am and have always been so impressed with the quality customer service I've receivedc from Delman Davis. His has been kind and considerate each and every time I've brought my Mazada 6 in for servicing over the past two years. Miss Kelly Taylor also have been gracious each time I've been in the servicing center and has followed up my visit with a courtesy email. I am quite impressed with both Delman and Kelly. Mazada couldn't ask for better service representatives than Delman and Kelly. I cannot imagine purchasing my vehicles (this is my second vehicle purchased through Hiley Mazada) any place else than at Hiley Mazada of Huntsville. Thank you!
This made the third vehicle I've bought here. This time a...
This made the third vehicle I've bought here. This time a 2005 Jeep Liberty Renegade and everytime the service I've received is exceptional. I would recommend Shelton Lattimore and Hiley's to anyone looking to buy a new or used vehicle.William Sheppard
Mileage: 1
Color: Other
Transmission: Automatic
Body Style: SUV
City: Huntsville, AL
Engine Type: I-4 cyl 2.5L
Mileage: 3
Color: Other
Transmission: Automatic
Body Style: SUV
City: Huntsville, AL
Engine Type: I-4 cyl 2.5L
Mileage: 2
Color: Other
Transmission: Automatic
Body Style: SUV
City: Huntsville, AL
Engine Type: I-4 cyl 2.5L
