Highline Car Connection

Very Good

Very friendly, professional and helpful is how I would describe the staff at Highline and a very good buying experience overall. I went there after seeing a couple of trucks online and contacted them through their website setting up test drives. The prices on both were very competitive and I decided to purchase one of the two trucks. On the day we completed the sale they were nice enough to pick me up from my home and then when there was an issue with outstanding tax due they drove me back to my town so I could pay that off at town hall to get all DMV issues clear. I dealt with Peter Sell who could not have been more helpful. I would recommend them to anyone looking for a used vehicle.

Fantastic Experience!

Everyone over at Highline Car Connection was more than happy to help answer any and all questions and concerns regarding the new car. I was unable to call during the day with restrictions at work and Charlie was more than happy to assist me via text messaging and even provided his own personal number to help make the process go smoothly for purchasing the new vehicle. They went above and beyond to assure that my car buying experience was a smooth process! There was no pressure into purchasing the car and everyone was super friendly. The condition of the car was exactly how they explained it online. I would definitely recommend people to shop here!

Easy buying experience

These guys did a great job. Super friendly, helped right away upon arrival to test drive a truck I was interested in. Very clean, well prepared. Peter Sell was very easy to work with, no pressure. The price was reasonable, spot on for what it was worth. I had a few administrative issues closing the deal, and had come from an hour away on the other side of the state. The staff found a way to make it work to save me a trip. Based on the quality of what was on the lot, competitive prices, and good customer service I would definitely look to buy here again.

Awesome!!

They give the best customer service. They go above and beyond to get you the car that you want. Pete and Lou are amazing people to have helping you on such a big decision.

Amazing and quick

Emailed back and forth with Charlie for a few days and got all my questions answered via email. When it came time to purchase I drove down to Waterbury and it was simple. Quick in and out. Respectful employees, who try their best to get you the vehicle that you are looking for. Usually sitting in a dealership can take up to hours and sometimes it is multiple trips back and forth. Here, it took and hour max. Couldn't of asked for a better experience when buying a car.

Thanks Peter!

I knew what I was looking for when I got to HCC. I met Peter when I walked in the door and he got right to business. Showed me the vehicles I was interested in and NEVER pushed me outside my price range. He even jumped through hoops to help me with my car insurance on a weekend, which was probably a pain for him. Was in and out of HCC in 4 hours and am totally in love with my vehicle. Thanks guys!

Best car buying experience hands down!!

Saw car on internet.. contacted them and then received email from Charlie. I had already been approved by my credit union by they were able to get me a better rate. No hassle and they were easy to deal with.

What a surprise

Thank you Mike Lou and DanProfessional, no pressure quick and easy.I will not fluff this all up fact is these guys were great to do business with.Yes I read all I repeat all or at least 75% of the reviews I could fine both pro and con.I work with the public and can't make everybody happy all the time there are the difficult ones.Yes more than your are entitled too. If you buy a car as is what don't you understand that means you leave the lot you own it. Anyway we bought two, a 2004 as is and a 2013 with 60 days. Notice a problem with 2004 yes we will fix before you take and then on the way home noticed another problem. I waited till we went back to pickup 2013 to discuss it. Well before I could say anything Dan in services tells me your parts are here including the ones for the problem I noticed after I left the night before. Yea we noticed that when we prepped the truck for you two days ago.Great jobs guys

great service and experience

good people real helpful and good experience .any they close at 6:00pm the day I went to pick up the car and they stay open to 7:30 for me to sing paper and take the car great business.

Easiest car purchase EVER

This dealer was great, applied for credit online, they were very prompt in returning my call. They worked with me on my time and schedule to come in to purchase car. The car was in FANTASTIC condition. Nothing back handed or "sneaky" was done. Car was all detailed, loan was easy and QUICK to process. Very friendly, professional and courteous staff. I've never had a car buying experience be so easy!

Kathy

I recently purchased an Audi from Charlie and had a great experience. The car was ready when I got there and working with Lou was as smooth as butter! I will definitely look here for my next car purchade.

New Customer - Purchase of a pre-owned Ram 1500

Although I found the vehicle I was looking for 45 minutes from my house, I have to say that Highline Car Connection was worth the drive. They have a great inventory of vehicles to meet the needs of all customers. The original truck I was interested in was no longer available, but with the assistance of Charles I was able to look and test drive other trucks until I finally found the right one for me. Charles gave me great information, many options and allowed me to have my own time to consider with no pressure.While my wife and I waited for my trade appraisal, we met a gentleman by the name of "Willy". We had a good chat and that made me and my wife feel comfortable and welcome. I was Financed on the spot by Lou in finance. It was an awesome and painless experience. He answerd all our questions and made the process easy to follow. On the day that we picked up my vehicle it took less than 15 minutes. Our paperwork was all set. I must say this was the least I have every waited for delivery of a new vehicle.During my drive home, I found out that my truck might need a rebalancing of the wheels. I made a call to Dan in service. At the beginning, I thought I was going to get the "Well you probably did something to it Mr. Dones" (lol), but that was not the case. Dan immediately made arrangements for me to come back and my issue was resolved. I had a great experience and highly recommend Highline Car Connections. Their team will take great care of you. Customer Rating; A++Hector Dones.

No pressure, extremely friendly and respectful employees

Very pleased with the overall experience, would definitely recommend this dealership. Was not pressured into anything. Not your typical car dealership. Thanks to everyone there

Laid back

I drove from New York ... walked in looking for a black accord coupe left with a red one even though I hate red the car was in great shape .... Kevin the salesman made it very easy and smooth everything done in one day I don't have great credit and was approved with less interest rate then my state of New York great price ... I even work for a dealership and it was easier buying from them then my own dealership and that says a lot!!

Great experience!

I recently purchased a Nissan Altima from Highline Car Connection. Peter, Charlie and Barb made the process painless. All staff members were very welcoming and able to answer any questions. I highly recommend them.

Great Customer Service!

Recently I was in the market for purchasing a reliable used car. I had a specific car in mind and checked out several local dealerships. I went to Highline Car Connection which initially did not have the car I was looking for, so I left my name and phone number with the salesman. A couple weeks went by and I got a phone call from Peter Sell, one of the salesmen at Highline. He told me he got a car in that he thought I would like and invited me in for a test drive. I was very excited. My father and I met Mr. Sell at Highline and sure enough he had a beautiful Honda Accord which was exactly what I was looking for. Mr. Sell was very thorough in telling me all about the car and I never felt pressured into buying it at all. Mr. Sell was very knowledgeable and comforting as we worked through all the details of the purchase. I had a great experience dealing with Highline and specifically with Mr. Sell. I have had the car for about a month now and its just perfect! Thank you for the great customer service! I will definitely tell my friends and family about Highline Car Connection.

Great sales poeple

I purchased a pickup truck from this dealer and i had a great experience my Sales person was Piter, he was very knowledgeable of everything I asked.

great dealership

here is a dealership that has great people. no pressure, very helpful and caring people that will actually work with you. two thumbs up for this great group of people!!!

Best car dealership experience ever!

From the start my experience was amazing! I called and wanted to look at the car 30 minutes before they closed and they were still okay with it. Once i decided to buy the car the process was easy and diligent. When time came for me to pick up the car and my friends who said they would help me pick up the car, last minute told me could not. Highline Car Connection was there to help me out! They sent someone out to pick me up and bring me to the dealership in order to bring the car home! Excellent customer service! I would highly recommend this dealership to all my friends.

Great experience

The Charles was very helpful and knowledgeable. This was a great car buying experience. I would deffinatly buy from this dealership again. They didn't play any games, and we're straight with all their awnsers. I would recommend this dealership to friends.

Highly recommend

I bought a 2012 Kia optima ex, car in excellent condition, had no problems with it at all, Charlie was great, no hassle, drove away with it the same day. I referred a couple friends and they both bought cars and they are very happy, Great job Charlie!

Good experience

Bought a used car,was very happy with the negotiatied price,was in and out under a hr,very impressed with the fast process. .highly recommended.

Was a good expirence

WAS A GOOD EXPIRENCE BUYING MY NISSAN ARMADA IN HCC AUTO THEY MAKE A GOOD JOB THREAT ME VERY NICE I RECOMMEND THIS DEALER THEY ARE GOOD DEALER AND THE STAFF ARE VERY FRIENDLY

STAY FAR AWAY FROM THIS PLACE

I bought a 2013 Ford focus from them, I've had nothing but problems since day 1!!!!!! This is the third time it's been in to be fixed in the last 2.5 months, this time the transmission went!!! Save your money and go somewhere else. The owners Mike and Lou are rude xxxxxxxx, both jokes. Of course it's not their problem, going down to the DMV and callingthe news to embarrass them on national television. Stay far away from this place. I wouldn't recommend it to anyone.

Terrible

This dealership is terrible. Purchased a vehicle from them and they sold it to me without the lock for the wheel lugs. When I mentioned this to them they had no interest in my issues and was very hesitant about rectifying the problem. There main focus is to get your money and not show the customer that special type of care you deserve when purchasing a vehicle. I will never walk into this crooked dealership ever again. Also when I went to pick up the vehicle it wasn't even ready no detail or nothing whatsoever. Had to literally wait 2hrs for the delivery of my vehicle. Very unorganized as well.

Excellent buying experience.

Overall experience from initial visit to view and test drive car to final negotiation and paperwork (including financing) was very pleasant. Peter our salesperson was very professional and thorough. Mike the owner personally came out to thank us for the business and make sure we were happy with everything. Great vehicle, very competitive price and excellent service.

NOOOO PRESSURE!!

Very personable sales staff and NEVER felt any "sales pressure" from anyone. Made sure the truck we were looking at for out son was in great working condition, clean and safe!!Thanks Peter and...THANKS GUYS!!

Highly recommend

I recently purchased VW Routan from Highline. I also purchased Infinity G35 a few years ago from them. Great experience on both occasions. Employees were professional and very knowledgable regarding all the vehicles I was interested in. I personally dealt with Peter most of the time on both occasions and he did not remind me of a typical used car salesman. He listened to me in what I was looking for and did not try and push me in any other vehicle just for a sale. I was very pleased with my overall experience and recommend this dealership to anyone that is in the market for a used vehicle.

Nissan

When I got there I met with Kevin great guy he got the car we wanted to test drive we did, he work with me and my wife, great customer service and a good deal on my car.Thanks Kevin.

Very Disappointed

Purchased used 2002 Lexus RX 300 in December 2015. Everyone seemed helpful and courteous at time of sale. Then, when I called to advise them that the tires on the auto had dry rot and starting to bulge out, they didn't want to hear it. Of course not. Replacement cost is over$800.00. Yes, you purchase used cars as is, but their inspection claimed that tires were good.. They claimed I had buyer's remorse after I advised them of other repairs that I paid for. Would never advise a friend to purchase there. The company does not want to work with the customer to resolve the problem. Attitude is, oh well. You have buyer's remorse. Ridiculous.

awesome service

They dont only try to sell you a car they work with you.....great customer service skills, very friendly....let me not forget the awesome deal i got for the car i wanted.....will definitely recommend to orhers

Felt at Ease

I gave this rating because we were treated very well. Kevin and the Owner jumped through hoops to get me in the vehicle I chose. They are very trustworthy and they also have trust in their customers. I was very nervous about purchasing the vehicle and they set my mind at ease. If we purchase another vehicle Highline will be first on our list. Thanks to them I am enjoying my new vehicle!!! The process was painless for me.

Great Experience!

I recently purchased a truck from HCC and couldn't have been more pleased with them. First off, they have a great selection. I went there knowing I wanted a newer pickup, and I was able to try out a bunch of different makes, models, and trim levels before I finally came to a decision. I'm sure I drove the salesman (Charlie) crazy trying them all, but he was great. I never felt pressured, I never felt that "used car salesman" vibe that we all know. And when it came time to talk numbers, Charlie and Lou were able to give me a great deal on my trade in, and a great deal on the truck, to get my payments where I wanted them to be. I wouldn't hesitate to deal with them again in the future, or recommend them to others. I'm a very satisfied customer, driving around in an awesome, new truck.

satisfied customer

I just brought a car from here and I am very pleased with my purchase. I was I Little hesitant being this is my first time finacening a car, but I feel I made the right decision. I now have a safe reliable car for me and my kids... thanks Kevin the sales man that helped me find my new love yes I'm in love with my car already!!! I highly recommend this dealership. Very clean and friendly I felt they were real and sincere. GO CHECK THEM OUT FOR YOURSELF I PROMISE YOU WILL BE PLEASED!!!!

Amazing experience!

Great people; great service; great car! Thank you so much! I highly recommend this dealership to anyone! They have the best selection. Check them out!

pleasent and easy

I went in just looking casually for a ford truck.the sales men pete who is great showed me the truck i wanted test drove it we did the paperwork and drove it home the next day. everything went smooth and easy no pressure no gimmicks even called me the next day to see how i liked the new truck and if everything was up to my expectations. i would go back to buy another vehicle in the future.

Fast and efficient and professionally handled in every way

Our son recently totaled our 2004 Honda Pilot. It put us in a position that we had never been in before. We needed to find a quality used car in a hurry. We wanted another pilot and we stumbled upon one at Highline. We had no connection to them whatsoever. Our salesman Charlie came through on every promise and he fulfilled all our expectations and our requirements for the used vehicle. Lou was also a model of efficiency with all the numbers and paperwork.Highly recommend this place.

Happy Mama

Great place really nice customer service did everything in there power to get me into the car i wanted.All in a timely fashion .I am one happy mama

Craige's Experience

The crew over there was very helpful and did a great job keeping in contact with me every step of the way. They held true to their word on pre -forming a repair. I advise any future customers to go to dealership and the staff there will take care of you.

Awesome

My experience was awesome, the sales rep. was very friendly. I had my car a few days now and so far so good. Would visit again if need vehicle.

GREAT

I HAD AN AWESOME EXPERIENCE THE STAFF WAS VERY FRIENDLY THEY STOOD LATE FOR ME I TRUELLY APPRICIATE THE HELP I WAS APPROVED RIGHT AWAY FOR THE CAR THAT I WANTED AND HAD THERE GREAT COFFEE FROM THE POD MACHINE IS AWESOME AND THANK YOU VERY MUCH PETER

Very pleasant experience

Purchased a vehicle today everyone was friendly and knowledgeable (as should be) the service was fast no spending all day in the dealership. I will purchase again and will recommend them to everyone who is looking for a great quality car!

Friendly, Helpful, and Comforting

It was an overall great experience. Charlie made what was initially a nerve-racking transaction seem like nothing at all. The entire staff was more than friendly, helpful and comforting. The environment was relaxed and calm spirited which is a great feel when you're already on edge due to a large purchase. I'll definitely return for future purchases. Thanks a lot guys!! You are much appreciated.

very helpful

Kevin was the guy i was dealing with real great guy tryed his hardest to make the deal happen. Everyone there is fantastic i deffinetly recommend.

con artists

A day after purchasing a $26,000 truck from them I felt a vibration at 50 miles per hour I take it back to them and after supposedly balancing the tires they tell me they could not fix it and that it's not a safety issue so they're not going any further with it. And my brother also purchased a car from them and so did his wife and all three of us only received one key for our cars. These guys are the worst stay away !

very helpful

I was looking for another Jeep.I bought one last year and I have not had any problems with the one I purchased from high line.So, I bought another one.They are very helpful and polite.I would recommend this dealership to anyone looking for a vehicle.Just ask for Charley

Exactly how used car buying should be..

I purchased a 2008 Honda Civic from Highline back in August. The lot had a tremendous selection regardless of what you're in search of. At first I arrived and browsed around for a while before going inside. Other than a couple polite offers to help there was no one swarming me or pressuring me about what I was looking for or what I wanted to spend etc. I finally went inside and it was so simple. They understand that this is a business like any other. They want to make a decent living and I wanted to buy a reliable vehicle worth the price assigned to it. No messing around or being persuaded this way and that. They're here to put you in the car you chose. And they'll do everything in their power to insure the car is in the condition they have advertised. I chose the car I wanted and initiated the purchase through my bank. Now there was a discrepancy on my banks end that Highline didn't have to take any part in. But Lou being experienced and having encountered this issue before, got on the phone and made it happen. I head out and I'm good to go. I a few days later I noticed some sway and bounce in the rear of the vehicle. I called to speak to the shop and they checked my purchase agreement which had no warranty. they were not liable to service my car. Now in used cars there are a myriad of things tat can be wrong and even the most skilled mechanic could miss it. The integrity is in how you handle something noticed. Lou had me bring the car in and they replaced the rear suspension for free. Now every situation is unique of course, but I was blown away. Now here I am 6 months later and I love my car. it's needed nothing but oil changes. Thanks you Highline Car Connection!

Great

I'm so happy with my new car thanks highline connections and Kevin for having patience in helping me drive out with my 2013 Honda Accord u guys are the best :-))

Great services

Our salesman Kevin was great! He made the whole thing easy and went above and beyond for us. He talked us through the whole process. Never once felt left in the dark. I recommend this dealership to anyone looking to buy a car!

2011 Honda Civic

I purchased a Honda Civic about a year ago from this dealership and have had the best of luck with the car. The car had low mileage and the price was reasonable. The salesmen were very knowledgeable of the cars they had for sale. I would recommend this dealership

TERRIBLE DEALERSHIP

Worst dealership I have ever been to. They do not help you at all; and there cars are JUNK. I promise you you will not be satisfied with this dealership. They lie about their cars, not one thing that came out of their mouths was the truth. I myself will never do business with this dealership.

WHERE'S MY KEY

We bought a car there and told we will be giving 2 keys. Take the car home and put one key away and use 1 of the keys for a while. Then we final try to use the new key. It doesn't open the door. Try in ignition. It does not fit. Call Highline. Speak to 3 people. The say "We gave you 2 keys." But, one key doesn't work. Reply So, we gave you 2 keys. They refuse to supply 2 second working key. Spend $15k and they refuse to give you they second key they said you would get before purchase. What jerks.

do not buy from these people

bought a $20000 car from this place, should have known when they said you buy as is with no warranty, but I have had so many problems it's only been 5 weeks, the car doesn't start some days, no manual, waited almost 3 weeks for my extra key and paperwork to even put it on the road. ridiculous, horrible customer service after I bought the vehicle and would call abt anything (spoke to mike) he was rude and acted like I was annoying them. well I just bought a 20,000 dollar vehicle from you people. I'm not happy at all and now stuck with a piece of crap car that doesn't run right.

Frauds

This place is liessss all around !! They don't keep their word with oil changes so that's OUT!! They have photos of cars online and when u drive them it's fine but once you leave the lot ! They WONT help and they always place you on hold and then send you to a voicemail. I referred someone a while ago a few days after my car was going fine, and I never got my 100 dollars referral drive by and watch them and observe, you'll see what I'm talking about !! DONT DO IT

Unprofessional/ con artists

Poor customer serviceThey only care about the money (literally gave me a quote and then at signing they jumped up a few hundred dollars... was not happy)Manager was rude and inconsideratePricing was great for the car I purchased though... I would only recommend if you see a car you want and the price/status of vehicle is right.. but that goes for all cars. I would, 8-10 times, not recommend this place.

2015 dont go to this dealership!!!

Dealt with Mike at h.c.c.. We spoke a few times over the phone. I was hours away coming from Massachusetts. I filled out in online application. He told me I was approved he told me I needed 1800 down. After my long all day ride 3 hour ride! And taking the day off from work. Got there and Mike said the bank bailed out. He wanted 3,000 down and the car payments for the month were so not affordable! He kept saying let me go talk to my boss!!!! Boss was rude and a Scam artist. Very unprofessional there. Mike and his boss. Boss was also rude to us. Didnt seem to care.Waste of my day, my . Time. Rude and they are all scam artist and all lie.... don't wast your tim!!! . Even if you buy a car there after they get your money They will change. Go to a known legit car dealership. Thanks...

Excellent cars

My salesperson Mike was honest and new a lot about every make and model, the sales team were great!! Helped me pick out the perfect car!! I can't believe how many cars they have in stock.

Sharks

I bought a car from Peter Sell at Highline Car Connection about two years ago. Found out today that the car had been rear-ended before I bought it. I was told at the time of sale that the car had never been in an accident. I was already annoyed and insulted with my experience at HCC, but this was the final straw.I felt pressured into buying the car for thousands more than it was worth. They showed other customers the car I was interested while I was there, even though there were comparable alternatives. The entire process felt rushed and uncomfortable.Once I had paid for the car, they told me that I could not drive it home because they didn't realize I would be registering it in Massachusetts. They told me this after photocopying my Mass. license and after I gave them a Mass. address. Very unprofessional oversight.It was winter, so I had them put the winter tires that I had leftover from my last car on the new car. Come spring-time I realize they gave me four mismatched tires, rather than the four that were originally on the car when I test drove it. Turns out that two of the tires they gave me were egg-shaped and caused a violent vibration that haunted me for over a year until I swapped out the tires. I of course didn't realize this until it was far too late because I had them put the winter tires I provided on the car.Overall, a very shady operation. Peter Sell was the least shark-like out of the group, so I can't imagine what it would have been like to deal with the other bottom-feeders. I would never buy another car from Highline Car Connection and would not recommend them to anyone.

Save Yourself the Trip: GO SOMEWHERE ELSE!!!!

I drove an hour to buy this car and had to leave empty handed. This dealership preys on middle to low income families and does not treat them with the respect they deserve. High Line Auto has a variety of used cars, but the service is terrible. Evan and "Lou" are the epitome of sleazy car salesmen. When I wanted more time to process the deal we had worked out they tried to rush me into purchasing on the spot. Aside from that they are not honest businessmen. When I negotiated the best possible deal for the car and was ready to buy they were rude and disrespectful. I pleasantly asked the manger for his last name and he asked me "why do you want to get all in my business". The Honda I was interested in still had the previous owner's belongings in it. They were asking $21,000 for it and they hadn't even bothered to clean it?They are total con artists. On the bright side, I walked out with my cash, my trade-in, and my purchasing power. THEY ARE NOT TO BE TRUSTED!!!!

Horrible Horrible Horrible!

When I purchased my vehicle from Highline Car Connections, the owner, Lou, promised me that my vehicle would have free oil changes for the life of the car. I called today (04/17/14), and was told they no longer offer this deal. I spoke with Mike today (4/17/14) and he was very rude and offered no apologies. He hung up on and me and when I called back to talk to Lou he threatened the police on me. I told Mike I would show up in person and ask for Lou and he said I wasn't allowed on the property and actually sent the police to my house. This place is nothing but a rip off and everyone working there loves to lie and offer false promises until you buy the car. Once you buy your car they treat you with the worst level of customer service I have ever endured. Please be warned this place is Horrible and they have pages of complaints on the better business bureau with a bad rating!

Great Dealership

The salesman and entire team at the dealership worked with me to meet my needs and I am very overjoyed with my new suburu outback. They took there time trying to find me the right vehicle because I am having twins and need space, but wasn't looking for anything gigantic. The suburu outback is very spacious and is perfect for me and twins. The dealership overall has a huge selection of vehicles to pick from. The facility is very clean and everyone is so helpful. I would highly recommend buying a car from Highline Car Connection you won't be disappointed. Parise Shepard

Shopping for a Honda Civic

I was shopping for a Honda Civic and kept coming across Highline Car Connection in my searches. I called and and found out that the one I called about was already sold, but Evan said that he had others that were available that were similar and directed me to their direct website. I was impressed that their direct website was 100% up to date and it had many pictures of each car. I made an appointment to come down and see a few cars for the next day. When I arrived the next day I drove two cars and picked the one I liked best. I was replacing a car so I didn't have a trade in. They explained to me they work with many banks and they could arrange financing for me and because of my good credit, I would qualify for a good interest rate. We worked out a price that I was happy with and I returned my rental car and had them drop me back at Highline and drove home my new car all within a few hours. My car was clean and I was very happy. Overall, I was very impressed at their selection, honesty, and proficiency in the process. It was the easiest car buying experience I have had.

Made nearly an hour trip to purchase a vehicle. I...

Made nearly an hour trip to purchase a vehicle. I emailed over all of my documents (income verification, title of car I was trading...) to give them a chance to work on things prior to my arrival. I called to notify the sales person I was dealing with that I was on my way up, he was not there and nobody else was familiar with my file. The sales manager (who could possibly be the owner) told me to take the trip up and I would be taken care of. The sales person who met me was nice and very knowledgeable. After test driving a few cars, we decided on a vehicle to purchase. I was trading in a 2012 civic EX-L with 8700 miles. Through research online I was able to find close to 20 cars with same year and similar miles selling between $18705 and $21000 with the fair market purchase price being $19934. The car I was trading was hit by a deer and had minor body work done to the right side of he car. I accounted for that when I ran the "fair market" trade in value for this car which was put at $16385 - giving the dealer a market spread of $2,000 to $4000 when re-selling. The car I was looking at was priced at $14990 (this number was about $900 above fair market value for a purchase from a dealer). When we sat down to work on some numbers I was told they would offer me $14000 for my car. I understand there has to be a starting point for all negotiations, like it or not, so I took the next move and said, that is over $2000 below fair market trade in value for that car. The sales person said unfortunately that is the best number they can put on it and they don't have any room to move on the car I was interested in. With that, without any solicitation or request for assistance, the sales manager (again, could also be the owner) got up out of his chair and walked over and said in very condescending tone, "look, it's a civic. It's not worth what you want and the only place you're going to get anything even close to that number is going to a Honda dealership where they can certify the car." After a brief discussion, he completely dismissed me and walked away. I am not sure if this is how they set the tone for their negotiations or if they actually didn't want to do business with me. I was ready to purchase a car, no financing needed and this guy just dismissed me. I made the decision at that point, I didn't want to buy a car from them. I picked up my stuff and left. The next day, I found the identical car I was looking at, with 50k miles less and priced nearly 2k under it's fair market purchase price. It still had 30k miles left on its full bumper to bumper BMW warranty and guess what...with out a single bit of negotiation they offered me $16000 for my civic. Nope, it was not a Honda dealership. The sales manager at Highline either doesn't have a good understanding of his business OR he is just and arrogant fool who lacks the basic skills needed to work in the field of direct sales, either way, as long as he is associated with that dealership, I would steer clear of them. This is exactly the type of dealership that gives used car dealers a bad name.

All I can say is WOW :( I go through the whole process...

All I can say is WOW :( I go through the whole process of buying this car and it comes down to negotiation. I start asking the service manager questions about the financing and attempt to start the negotiation process. The manager (name of unknown, because he wasn't even professional enough to give it to me) immediately turns into a total JERK! He takes the defensive and wont give me the information I am asking for. Let me first tell you that I have bad credit but regardless he still stands to make a sale! He flat out tells me "we won't negotiate". REALLY????? Has anyone ever heard of a non-negotiable car purchase (other than Carmax)? He was a complete xxxxxx to me, After literally 3 minutes in his office I walked! We are talking about the purchase of a car that has been for sale for 4 months, yes 141 days to be exact! I wasn't asking to take away all his profit, I agree that they are in business to make money, but to flat out say I'm not negotiating ANYTHING. Thank god I didn't buy a car from him, what if I was the uninformed consumer who bought the car for the sticker price....why would I want to deal with someone like this if the car need service or had a problem within the warranty period? No thanks, I'm good...that's all folks. STAY AWAY!

Shady Dealership. I do not recommend this dealership due...

Shady Dealership.I do not recommend this dealership due to the shady ways of the owner and/or sales people. The sticker price is very high... and they sold me a car with a loose lug nut. Yes a loose (loose enough you could twist off easily) lug nut. I drove miles down the highway with this... I couldn't even fathom what would have happened if my boyfriend didn't notice. I should have returned the car right then. Anyway...they fail to disclose pertinent information such as car fax reports and the owner has an "I'm better than you attitude". Very dissatisfied with the service and am in a predicament now trying to trade my car in. GO SOMEWHERE ELSE.

Bought a used car. Dealer told me it was not in any...

Bought a used car. Dealer told me it was not in any accidents. After having many issues, I ran a carfax and found out the car was in an accident. Got the DMV invovled to help me get the car fixed. The dealer would not return any of my phone calls and refused to fix the problems. Very unprofessional.

I purchased a used Mazda Protoge5 with 80000 miles on it...

I purchased a used Mazda Protoge5 with 80000 miles on it in Febuary from Yankee Auto/Highline Car Connection. Within an hour after purchasing the vehicle it would not start without being in Neutral. I brought the car back and the salesman Charlie explained that the wires may have been dirty and to try again. I did and it worked. A week later the back hatch on the vehicle completely rusted off rendering the door inoperable. I went back to the dealership and was told I had to pay for it to be fixed and I refused and asked for a refund on the car the manager began to shout and cuss about how he wasn't going to fix it and that if I got a refund it would count as a repossession on my credit even though only a week had passed. Highline played to my ignorance of buying a car for the first time. Three months later the engine is now completely blown Highline hangs up on my phone calls and refuses to do Anything to fix my car. I have a warranty on the vehicle and they are no help because of various loopholes in the contract. I am very upset because I now do not have a car to travel back and forth to work and I was clearly scammed by horrible business practices

Horrible! They sold me an unsafe car that needs extensive...

Horrible! They sold me an unsafe car that needs extensive work. They have refused my phone calls. Vehicle has no heat, exhaust has holes in it and rear end is falling apart. Buyer beware...

Great selection of used cars to choose from. Bought a...

Great selection of used cars to choose from. Bought a 2010 Subaru Legacy in August and I love it! Go see BARB! Very friendly and helpful. I also love the free oil changes, eligible once you purchase a car from this dealership. Highly recommend this place for anyone looking for a used car.- Jorge

THE TWO SALES PEOPLE HANDLING MY PURCHASE WERE HONEST AND...

THE TWO SALES PEOPLE HANDLING MY PURCHASE WERE HONEST AND GAVE ME A GREAT DEAL. EVERYTHING FROM START TO FINISH WAS AS PROMISED. THEY WERE BOTH FRIENDLY AND MADE ME FEEL COMFORTABLE THROUGHOUT THE WHOLE BUYING PROCESS. I WOULD GLADLY RECOMMEND CHARLIE AND PETER AS WELL AS HIGHLINE CAR CONNECTION, IF YOU ARE LOOKING FOR A QUALITY CAR.

The Highline Car Connection has a great service and sales...

The Highline Car Connection has a great service and sales facility for my family! My daughter bought her first car from Highline (Volkswagen Cabrio) and its been running great for the last 7 months. I had a great experience dealing with Charlie and Mike and I felt confident that my daughter would have a quality used car. Its great knowing that my daughter can just bring her car up to get free oil changes whenever she needs them! I would highly recommend Highline if you are looking for a reliable used car in the Connecticut area! So far there has been no problems or repairs needed for my daughters car. My husband and I are looking into buying an Infinity G35x from Highline. This is the dealership to go for great service and quality used cars!

Nothing but lies at Highline. Pictures of the F150 I was...

Nothing but lies at Highline. Pictures of the F150 I was interested in showed running boards and plow hardware. Advertised w/ 101k miles and running boards. $12995. Got there to find no plow hardware,no running boards and 118k miles. Price unchanged. I was 1st told it was bought at auction and always serviced at Ford. Later I was told it was on consignment and NOT bought at auction. I ran the VIN at ford and found it to have never been serviced at ford and had 3 outstanding major safety recalls on it. I was told in august it had been there for a month, but the pictures had no leaves on the trees..later admitted it had been there since winter. Given the varied stories I chose not to buy it. When I got my deposit back I personally witnessed them using photoshop to remove the dents and scratches from the truck for its new listing. Now the ad was correct but they raised the price to 13995. Too many lies, and editing the photos just isnt right. After I pointed out why I chose not to purchase it they got really nasty in emails about me wasting their time and playing games with them. Sorry, but they wasted my time with their lies, but im glad I was on to them or I would have been sorry later Im sure. I will never recommend them.

I went to this dealer completely new to the car buying...

I went to this dealer completely new to the car buying experience, when i pulled into the place i was able to look around freely, i was asked once if i needed any help and i told the man i was just looking around. I was left alone and not pressured, when i found the car i fell in love with i was able to test drive the car right away and since i wasn't familiar with the area they sent someone with me so i didn't get lost. i was able to take a nice long test drive and and really fall in love with how the car drove. they gave me a very reasonable offer on my trade in, a 98 Honda civic, and after a little bit of paperwork i found out i was approved for a loan with a very reasonable interest rate. i picked up my infinity g35x the next day, it went through a complete safety check, i got new brakes all around and new tires too! they even gave the car a full detail, it looked like a brand new car. if your looking to buy a used car this is the place to go!!!

I bought a used car from Highline. On the sales receipt,...

I bought a used car from Highline. On the sales receipt, it said they would fix two problems with the car. They told me they took it to an upholstery shop to have the headliner fixed. It was such a bad job, I couldn't believe a professional did it. I asked to see the receipt. They refused. I called the upholstery shop they said they took it to and they said they did not do the work. The owner of Highline then refused to fix the items and said the car was "as is". I have contacted an attorney.

Very Friendly, but overpriced, was quoted a specific...

Very Friendly, but overpriced, was quoted a specific price and told he would write it up, he gave me a card which had the title sales manager. When I asked for the carfax he left and came back and said he had to talk to the sales manager (which I was under the impression he was from the business card he gave me). He produced the car fax but said he was not able to sell the car to me on the price that he quoted me that the sales manager would not allow it (The quoted price was the mean selling price of the cars that I had been looking at, so it was not by any means a "low ball price"). When I asked why he was going back on his word he stated to me "I was going to write it up and ask the sales manager to approve the deal" I was under the assumption that write it up meant sell it to me for this price since I was at the stage that I was going to write a check for him (which he did say that the dealership typically doesn't take buy he would "OK" the check for a deposit on the car since the car needed a few repairs before I could take it anyways. They are not reputable, they go back on their word. I did buy the same car for $1500 cheaper at another dealer.

I think the overall experience was very comfortable and...

I think the overall experience was very comfortable and there was no pressure for me to purchase anything. They also gave me the number for a company that lowered my insurance rate $100 a month. They might not budge from advertised pricing very much, but their pricing is very reasonable, especially in comparison to other dealerships (and the fact that you get free oil changes for the life of the car is a nice plus as well)

Just be careful, the mis-represented the mileage on my...

Just be careful, the mis-represented the mileage on my car, ad said 100,000 miles, but odometer read 118,022 and lou defended the misleading advertising. I noticed another car on their website listed with 100,000 miles, but when questioned they admitted 112,000+ miles were on the odometer.Also, there is a replacement radio that disables the 6 cd player feature of the original radio in the car. Just sneaky!They are reluctant to lower their advertised prices for any reason.