Hickory Used Car Superstore

Good truck

The sales were very helpful and worked with me on the price to help me get a truck I wanted. They were friendly and efficient on getting in and out quickly.

Disappointing

When you get a call saying you are pre approved it's a lie. You also get a letter stating that you are pre approved is a lie. Why is it you talk to them 3 times and they say they can help you wrong not true. I'm very disappointed with this whole experience..

If your looking for a good dependable car of ur dream this i

The people over there r very friendly and will help u any way they can to get u what u want no they will get u something better if u don't believe it just go visit them u want b disappointed I'll bet u that

Easy to work with, happy with vehicle

We had been looking for a particular vehicle for several months. Everyone we had looked at either had problems or were overpriced. We found just what we were looking for a fair price. Alex was great to work with! We've been very pleased with our vehicle for 2 months now! We'd definitely go back to this dealership, especially if Alex is there, if we decide to trade again but right now my husband and I both have the vehicles we've wanted :-)

Excellent experience

Brett Rouse and the entire staff at the Hickory Used Car Superstore were excellent to work with. From the minute I stepped on the lot until the time I drove my Jeep home I never felt pressured or uncomfortable. Brett listened and allowed me to choose the car that was what I wanted.....while offering support and insight throughout the entire process. The sales manager and finance manager were fantastic as well. I would highly recommend Hickory Used Car Superstore and would definitely buy another car from them in the future.

Great people and awesome sales person Alex Guthrie

Alex Guthrie was wonderful to deal with. Got the sale done fast and I highly recommend him .. He worked with me to get my payments whereni needed them

"Love our truck"

This dealership is just awesome, everyone was very friendly, helpful and not pushy like some are. A special "thank you" to Jake Pike, our salesman, he was just great.

Liars From Start to Finish!

Me: Told my credit score was crap. It was not. Given 10 percent more on the loan than I should have. Should have been 3% not 13% interest!!! Car supposedly has a clear Carfax but it's been repainted poorly. Was told everything was in the loan but come to discover the tags were not. Dealer held the plates until they made sure that I had made my first payment. Beware!!! I have a good credit score. I can't even wonder what other things they do to people who have a poor score! I would never, never buy from them again. Why cheat and lie? It's possible to sell a car without all the games, lies and deception and still make money. Jerks!Hickory Used Car Superstore: Dan, we are very sorry to hear you feel this way. Although we work hard to get the best rate available, the banks ultimately determine the rate based on your credit score and history. If you'd to further discuss your concerns, please give us a call directly at 828-855-9405.Me: Why call? I tried to call and was laughed at. Was told to bring the car back in a year and sell it back so I can buy it again under better terms. Oh...for a fee of $900! You gave my name to the dmv incorrect spelling. It's xxxx to get it changed apparently. Thanks for that!My credit score was almost 100 points higher than you said it was! The bank? They were not the one's who lied to me and ripped me off. Your dealership was. I did look into it. It's apparently not illegal to deceive and lie when selling a car. This tactic is common for your dealership. I am not alone.

Excellent experience

Everyone at the dealership was very friendly. Alex Guthrie was our salesman. He's very personable and was very knowledgeable about the car. He treated us like friends that he had known for years. A pleasant experience buying a car and making a new friend. Dallas Moses and Kim Kelly

Best deal in town

I spent two weeks looking for a 2015 chevy impala. I had to be out the door at a certain dollar amount and the closest one I could find was 2 !\2 hours away. I work at a dealership myself and even they couldn't find me a deal like Hickory Used Car Superstore did. They got me right at the price I needed and not a penny more with no hassles and crazy add ons that many dealers try to pull. When we got there they had the car ready to go and we were out the door in 20 minutes. A.J. and the guys down at Hickory Used Car Superstore did an excellent job. Our next car will be from there and you should give them a try.

Terrible Experience... DISHONEST!

My wife and I established the condition of the car and agreed on a price with the Salesman. We drove 300 miles based on the representations of the Salesman that he put in writing. The Salesman and the Sales Manager agreed that the condition of the car was misrepresented to me. They changed their story several times (it was first covered in pollen so they could not see paint chips and then it was actually in the showroom; they had it for 60 days and then they had it for 6 months) I'm sure they considered me over the barrel because we had driven so far. Then on top of all this, they refused to refund my $500 deposit, much less compensate me for 12 hours on the road, there and back, all based on their admitted misrepresentation. They said their finance person was not available on a Saturday to refund the money... so I wonder who we would have dealt with had we bought the car. DO NOT BELIEVE THESE GUYS! Before submitting this review I reached out to the VP in charge to give him a chance to make it right... No response. They don't care about people or their reputation.

Brett Rouse and Ben are Munday, Great people and sales reps.

I recently bought at 2013 Subbie, only had 10000 miles on it. Got a good trade in for my truck. I have less than desirable credit and they worked with me to fit payments that I can afford. The salesman Brett Rouse was an awesome dude and tried very hard to accommodate my needs and my limitations. He worked hard on trying to reduce the price and negotiated with the offices to get me my desired price and payment. After getting the car they washed and waxed my car and laid protectant on my interior, this is important because I do have a baby. There were no real negatives that I experienced, WAIT... there is one.... the gas tank wasn't full when I took the car off the lot..... lol..... it was a great experience and am recommending my friends to come see Brett Rouse.

excellent experience. honist, enjoyable interaction.

I delt with Joey Smith who was great, friendly, knowledgeable, and who i felt was very straightforward/honist in our dealings, in a very relaxed atmosphere, (no pressure).Joey was responsive with questions and follow up. I didn't buy the car but my lack of actions was not empacted buy Smith or the dealership. I would highly recommend this sa!esman and dealership to anyone looking for transportation.

Smooth Transaction

The salesman who helped me was great. He did all he could you help me get the vehicle I needed. He let me look at all the cars I was interested in before making a decision so I could get the one I wanted.

awesome car buying experience

Chris Gallegos sold me my new car. He was awesome. I thought I was gonna be stuck in my cobalt forever. But Chris, Ben and Garrett treated me so well. Thank you so much guys!!!???

greedy and selfish lying people

it wouldnt have been so bad but they turned in paperwork after i told them i couldnt get a license and had the paperwork in my aunts name after telling them not to do nothing with the sale then on top of everything brandon church kept forcing my aunt to take off the lot when she never test drove the car neither did i being i didnt have a license .then she signed the wrong papers to hear they want take this car back all because they looking to get that check they did some stuff that was real grimey and wasnt post to send nothing through and although we are told that they could take the car back they want because of them wanting that sell.they just lied to our faces the whole time.

2010 Ford fusion

Chris Garrett and Ben helped get me into a new car at the price I was looking for. Very pleased with my experience. Great car for a great price.

Great service!

Looking for a new car, and happened upon Hickory Used Car Superstore. As soon as i hit the door, i was greeted with smiles and it didn't take long for Alex Guthrie to find a car for me. Easy experience and excellent service! So happy with my new car and with Alex, Ken, and Ben's helping getting me in it!

excellent service!

I was in the process of trying to get a new vehicle, and found myself here. Not only did i get excellent service from Alex Guthrie, but from the whole staff. Alex was very personable, and did his best to help me find a vehicle. Great and easy experience!

Very Suprised

My fiance was looking for a vehicle but unsure if he could get one. Not only did Joey Smith get him into a vehicle, he got a really nice Nissan Altima. I plan to bring my 18 year old son to Hickory Used Car Supercenter to purchase a vehicle in the near future. I recommend Hickory Used Car Supercenter to anyone looking for a reliable and awesome used car. Hickory Used Car Supercenter is now my car place. Joey and all sales members were very helpful and made the experience enjoyable. Thank from the Yarborough-McCleave family.

Versa Excellence

Our family would like to take the opportunity to thank Joey Smith for the expectional sales experience that he has provided to us over the last week. Our family visited multiple dealerships while looking for a vehicle for our 15 year old twins. Mr. Smith was kind, courteous, knowlegabkle, and respectful to our children as well as our blended family. Mr. Smith, congratulations on a job well done. You, Sir, will be receiving positive praises our family in regard to how you make car shopping a pleasure. Sincerely, Mark D. Patrick and Leslie W. Cothren and twins

My experience!

My experience was the greatest! Thanks to Chris,Ken, and Ben. They were all excellent. They are very curtious,they will explain any questions you have. Just all around great experience! Thanks guys!

Amazing service!

Joey was an amazing sales associate who helped from the beginning to the very end when I needed a new car quickly! He stayed in contact with me and went above and beyond his job to make sure the car I was interested in ended up going home with me. He did everything he could to make the sale reasonable and easy; as well as one I will remember and recommend to anyone else looking for a new-to-them car!

happy customer, very pleased

Brandon Church was our sales associate, he was very helpful in going above and beyond to find the truck I was looking for. He was never pushie or over bearing like you get at most car lots, which made the buying experience more relaxed. Brandon was polite, and professional, and with a great fun attitude that makes you feel welcomed . All the staff at Hickory Used Car Superstore was great, and I will refer friends and family in the future.

A Great Experience!

After spending years settling for old fixer uppers, I wanted to see my husband in a newer truck that had room for our growing children. Knowing that our credit was less than typically ideal, we felt pretty discouraged. My mother recently purchased a new car from this dealership and recommended that we give them a try. Upon our first visit, I was introduced to Alex Guthrie. He was straight with us from the beginning, explained the process as we went along, and worked hard to get us a truck that fit our needs. The end of this story is a great blue Nissan Frontier! Thank you Alex!!!!

A Great Surprise.....My Hubby's Gift

After spending years settling for old fixer uppers, I wanted to see my husband in a newer truck that had room for our growing children. Knowing that our credit was less than typically ideal, we felt pretty discouraged. My mother recently purchased a new car from this dealership and recommended that we give them a try. Upon our first visit, I was introduced to Alex Guthrie. He was straight with us from the beginning, explained the process as we went along, and worked hard to get us a truck that fit our needs. The end of this story is a great blue Nissan Frontier! Thank you Alex!!!!

Joey Smith was a pleasure to buy from

I will tell everybody to go their first and to See Joey Smith when they go. Finance process was great and very quick and easy.

Best car buying experience I have ever had

I have nothing but great things to say about this dealership and my sales guy Brandon Church. He did everything in his power to get us into the car we wanted. We don't have the best credit didn't think we were going to be able to get a loan he worked hard to get us in the car and at a price we can afford.I would recommend them to anyone looking for a new or used car.

Best car experience

Love Chris!!! Went back and bought a second car from him 3 months later. My daughter tells everyone about him. She is his biggest fan. They were great about working with us to get us what we need.

Very Happy customer!!

Best salesman I have ever dealt with, he worked very hard to find and get me in a car! He made getting a car seem so easy. I couldn't ask for a better experience. I would definitely recommend anyone to come see him when your ready to buy a car, he makes you feel like he is your friend!!

Hard times

Joey Smith was the salesman who worked so hard to get us in a great vehicle. I rate u a 10. Thanks so much, Sandra Kent

life saver

i have been trying to find a reliable transportation for about 1 year now and have spoken with most dealerships in my area with no luck. last week my transportation finally blew the motor and was about to lose job, home and everything felt like i was sinking. i spoke to chris told him the situation and he went well beyond what he had to do to help me and my family into a car. i would recommend him to everyone. i cant thank him enough for his help.

Great customer service!

I worked with Joey Smith at Hickory Used and his service was top notch. He was friendly and never pressured me to buy. He was able to answer all of my questions.

Great Seervice

I was in the market for a new vehicle and Joey at Hickory Used provide top notch service. I would highly recommend giving Hickory Used a try. Not only was Joey able to help me but the staff at Hickory Used treated me like I have know them for years. Great service and no sales pressure at all.

very happy customer

brandon was absolutely wonderful,very honest. also,unlike some dealerships he stayed in touch with me.came inon his day off just to finish my deal,really dont beleive any other dealership would have been so courteous,,,,,

Easiest Car Buying Experience Hands Down

I applied through the website and Antonio Jackson picked up my lead information. I'm so glad he did! Through emails and texts, he was able to help me select the right car. The car was ready when I arrived for the test drive. Ben Munday had the paperwork was ready soon after. This was the least stressful car buying experience I have experienced. Absolutely no pressure. Antonio was committed to getting me into the car that was right for me. I highly recommend Mr. Jackson. He is personable and professional.

TheCorvette Wildman

I set out to purchase a corvette, and was not sure where to look for what I wanted. I Bing Corvette for sell, and some how found Hickory Used Car Superstore. Salesman Brandon Church responded to a email I sent online in reference to what I wanted and he was a very good salesman. I take my hat off to him and thank god he called me and helped me all the way through. Thanks so much Brandon

No pressure friendly service

When Mr. Jackson first approached my wife and I he was very helpful. He answered questions we had. Buying a car can be stressful however it was not as stressful as usual. Many times you feel a lot of pressure to buy their vehicle but Antonio allowed us time to think about it without a phone call continuously. Overall it was a good experience.

Great Experience

Alex and Garrett went above and beyond to make sure my husband and I wereable to purchase the car we wanted. Everyone involved was friendly and veryprofessional. We will absolutely return the next time we are looking to purchasea vehicle.

Excellent Customer Service

I just purchased my 2010 VW Beetle last week. I had the pleasure of working with Antonio Jackson. He was ABSOLUTELY WONDERFUL!!!!! He was very pleasant and respectful. He answered all my questions, and he made sure that all my needs were met including keeping my car payment within my budget. I really enjoyed the experience I had with him! He is an outstanding young man!

Friendly service

Had a great experience with all the staff at hickory used car superstore! Black friday was a great experience with these guys!! Made the car buying experience fun!

Great service

Very friendly staff. Alex Guthrie did a very great job. Very friendly and helpful salesman. Not pushy at all like a lot of salesman. First car I have purchased in a long time I didn't dread going to talk to. Very helpful with everything. Thanks hickory used car superstore!

Excellent Service

Chris Gallegos is an excellent salesperson to work with. He was not pushy like most salesmen are which highly impressed my husband and I. He was informative and worked on our behalf. I have dealt with many car salesman and he is by far the best one I have dealt with so far. Everyone there was friendly. We will definitely be doing more business with Chris and Hickory Used Care Superstore.

Fantastic People!

The salesman, Antonio was excellant. The general manager and finance person were extremely helpful and a pleasure to deal with. I brought my daughter in to purchase her car and it was smooth and the car was definitely "slim"! Thanks so much!

I am happy with my purchase and with my experience

Alex Guthrie was the salesman who helped me purchase my car. He was very accommodating and answered all of my questions. I had visited two other car dealerships that day, and this experience was by far the best. I bought the car. I will recommend this dealership to anyone seeking to purchase a vehicle.

Good experience-

Brandon Church was very helpful and knowledgeable without being too pushy. Very good car buying experience. I'd definitely buy from him again when I'm in the market for another car.

Excellent Experience

The sales representative, Brandon Church, was absolutely excellent. He was professional, friendly, and exceedingly helpful. Due to his excellent service I will happily recommend Hickory Used Car Superstore to everyone I know.

awesome service

Chris Gallegos was so very helpful great service work hard to stay within our budget an the financial department work really fast to get us on our way

Honesty

The salesman was honest and extremely accommodating. The general manager and finance department were as well. They understood my financial situation and time crunch to purchase a vehicle and went above and beyond what was necessary.

Very pleased

Alex G. was an amazing salesperson. He seemed to care about what we were looking for and genuinely tried to make a connection. He answered every question we had and was very patient. He also gave it to me straight when I asked for it. He was never pushy or rude. Some of the other salesmen were a little more pushy, but they were all still very nice and seemingly interested in what we thought.

Very pleased.

Alex was the most kind, easygoing salesperson I have ever come into contact with. He never pressured me and seemed to shoot straight with me. Some of the other staff were a little more pushy, but still VERY nice and seemingly interested in what I was looking for. I bought my Highlander at a good price and was very satisfied with the service I received.

Excellence Service and Value

We visited, and purchased from, Hickory Used Car Superstore in Sept. 2015. Brandon Church was our salesperson. He was friendly, professional and willing to go the extra mile to help us out. He's worked hard to make sure we were satisfied with our purchase, his service, and the dealership. I would highly recommend this dealership and Brandon as a salesman.

Excellent Service

We visited, and purchased from, Hickory Used Car Superstore in Sept. 2015. Brandon Church was our salesperson. He was friendly, professional and willing to go the extra mile to help us out. He's worked hard to make sure we were satisfied with our purchase, his service, and the dealership. I would highly recommend this dealership and Brandon as a salesman.

EXCELLENCE

I purchased a Mustang Saleen convertible from Brandon Church. He was extremely professional and was willing to go the extra mile to make the sale. He sent me video to my phone, he texted me and even emailed me during the purchase process. The dealership has good prices and are willing do whatever it takes to get you the car you want. I feel like I have a new friend in Brandon!!!!!!!!!!!

Great experience

It was a pleasure meeting all the friendly staff. They made sure I was satisfied with the service and my experience was the best. Antonio Jackson was vey friendly and professional. He helped me get a BMW(335i) with the best service, price and quality with the lowest mileage. This is the only car dealership, I can say is like family! They will take good care of you. I recommend anybody to go check them out and ask for Antonio Jackson. :)

Experience

Wonderful service and friendly environment. Highly recommended! Sales persons were very accommodating and took very good care of us! The best experience purchaing a vehicle ever!

Great Service and Salesman !!!!!

I was thoroughly impressed with the service and knowledge of the young man that helped me. Brandon Church went above and beyond to make this usually stressful experience fun, and pleasurable. I love my new ride, even though it has a few exterior blemishes. However, Brandon was upfront with me on that as well. I would recommend Hickory Used Car Super Store to anyone.

Great Service

Chris Gallegos helped me. He came to my house to pick me and provided great service. He was extremely friendly and helpful. I would definitely recommend this dealership

Great Establishment!

Brandon Church helped us purchase our new car yesterday. He was great from the beginning to the end, especially due to the fact we did not live in Hickory. All the staff were very nice and friendly!! We are really happy with the car and really appreciate all of your hard work Brandon! We will definitely be coming back!Brittany Peay

VERY PLEASED!!!!!!!!!

BOUGHT TWO VEHICLES SINCE MEMORIAL DAY AND MY WIFE & I BOTH THANK JOEY SMITH FOR MAKING IT POSSIBLE. THE WHOLE CREW WAS VERY NICE & PROFESSIONAL. HIGHLY RECOMEND ANYONE TO BUY HERE. GOOD JOB!!

TERRIBLE!!!!!!!

Help yourself and do not go here! If you do go here do NOT let the sales rep Aj "help" you he will ignore you for a day and all he has to say is "everything is pending" while he is really just selling the car you are looking at right out from underneath you. This place is THE WORST dealer I have personally visited. Please take my advice. I hope this will help someone.

nissan

Even tho I didn't buy to high milage, they still treated me like a number 1 customers.

Worst experience ever!

I was told that the used car I was interested in buying had "NO ISSUES". The sales person was made aware of the fact that I had a three hour drive to your dealership. I arrived when I said I would be there. I was totally disappointed! The car's exterior had dings, scratches, dull spots, and buffer marks on the left quarter panel. I, as a result, was there a total of 15 minutes. I will not return to your dealership for two reasons! First, I was never offered any compensation for wasting an entire day! Second, I do not like being misled( LIED TO!) about the condition of a car that I was serious about buying! Yours Truly, Dan Buchtman

Great establishment! definitely recommend!

I worked with Marc Roland he was extremely nice and very friendly..... Marc answered every question I had while looking at and test driving the Lincoln MKX.... the whole experience was very hassle free.... Marc was very very helpful during the negotiation process and making sure I was happy and satisfied, he checked on everything that I asked about and was able to fix everything I wanted..... The cars previous owner was a smoker and I'm very sensitive to that smell. They were able to completely get the smell out. Marc kept in touch with me through the entire process to make sure I was happy and satisfied.....Ben Munday that handled the financial paperwork went above and beyond to make sure that I got my payments exactly where I wanted them and was completely satisfied.

Painless, A pleasure from start to finish!

Called the store, Antonio answered and was very friendly and welcoming. We scheduled a test-drive, Antonio had the car was waiting when I arrived as-promised and it was immaculate! He was great throughout, very accommodating and professional. I wanted to buy the car and so the sales negotiation ensued, all good though, no nonsense, Mark got me to where I wanted be with no games. Financing was great too, Ben was a true professional, and they beat the rate I was approved for on my own, so very happy there. My overall experience was terrific, I highly recommend these guys for your next purchase.

Great Experience!!!!!

My first experience with Hickory Used Car Superstore was exceptional. I drove 2 hours to look at a 2010 Tahoe. Antonio Jackson had it parked up front waiting on me. He was very friendly and professional, never pushy. This was the best car buying experience I've encountered. I will definitely buy there again. Thanks Antonio and the whole dealership.

"Friendly no Haggling Attitude!"

I received exceptional service from Ramiro Garcia. He was so friendly and personable and didn't push me into purchasing a car. He gave me a great price and worked to get me the best interest rate. I would recommend buying a car from him over any other dealership. Thank you! Hickory Used Car Superstore you have a great employee.

Good salesperson but car was not as described

AJ was very helpful and courteous when negotiating the vehicle price and my trade-in's value. Since I live further away from the dealership and I didn't want to do the drive unless I knew that I would get a fair deal for my trade-in and the vehicle that I wanted to purchase. Hence, AJ and I negotiated the price over the phone. When negotiating this deal the vehicle was described as being in "immaculate" condition and it had less than 14,000 miles on the odometer. Based on this description and the deal negotiated over the phone, I drove to the dealership to complete the purchase. However, when I arrived I found out that the vehicle had 2 dings and 3 of the 4 wheels had major curb damage. Furthermore, after having somewhat reluctantly purchased the vehicle despite the damage (and a $50 price adjustment for the damage), I realized that the tires were mounted incorrectly on the wheels when I arrived back home. After having the tires remounted at a local tire shop, the dealership did not reply to any of my calls or emails to refund me the cost of the tire remount and balance.

No Hassel- Great People!

I had a wonderful experience trading for a like new car at Hickory Used Car Superstore. They gave me a more than fair value for my trade in and helped me work out a fair payment on my new (to me) Mini Cooper! Ramiro Garcia was extremely professional and courteous. I've never felt so comfortable buying a car. I highly recommend this dealership

Best I have had!!

My experience with Hickory Used Car was great!! Antonio Jackson walked me through everything and answered all of my questions. He was very knowledgeable and friendly! Almost everything was done via phone, fax and text. I will definitely be going to him for my next vehicle as well. I recommend him to everyone!

"Outstanding Dealership"

My first experience with Hickory used car was one of the friendliest and hassle free car buying that I have ever been a part of. Antonio Jackson was very professional when we spoke by phone and was extremely nice when I met him at the dealership. Antonio and I completed 95% of the sale over the phone and text messages. I have talk to friends and family about your dealership.

Awesome dealership & friendly staff

I enjoyed the buying experience at Hickory Used Car Superstore.the staff made me feel welcome and gave good advice on the vehicles I was considering. I made the right decision by going there and love my Tacoma purchase! AJ was knowledgeable and friendly. The staff at Hickory UCS treated me like any customer likes to be treated; respectful, friendly and professional! It was a great experience!

"Awesome Dealership"

My experience at your dealership was the very best I have encountered when purchasing a car! Marc Roland was very professional and friendly salesperson...never "pushy" as some I have encounteredhe communicated very well, made me feel comfortable from the beginning to the end, worked diligently to insure my purchase was easy, fast, smooth and stress free...even followed up after the sale to see how I liked the carI highly recommend Marc and the dealership!...

JR Wells and review of the car buying experience

JR Wells was such a good salesman. I was a very picky customer, but he stayed professional and very helpful. Everyone there was helpful. The best thing is unlike other car dealers they gave me opinions. Most dealerships I have went to just show you what you can have and try to push you into it, not looking at what you want or giving you choices. He found the perfect vehicle for me. Thanks!!!

First Purchase

I had a great experience buying my first car from Hickory Used Auto Superstore. They really helped me make a great choice. Thank you very much.

Great Experience

Jeff was extremely helpful. He had the vehicle I had inquired about waiting when we arrived. Just a great overall car buying experience. Would purchase vehicle here again.

Awesomeness!!!

Words cannot express the service I received. JR and the team worked a miracle. Thought I was getting a used car, but left with 2014 Chevy Cruze. Thanks bunches, guys

Our experience....

Corey and Jeff were great to work with. They were very patient with us as we found The Toyota Sienna that we liked and could afford, and also made the car buying experience enjoyable. This was our first car purchase from Hickory Used Cars. I would definitely recommend this place to anyone looking for a new or used vehicle.

Extremely Satisfied Customer!

Greatest car buying experience ever! Our salesman AJ Bazzle exceeded our expectation by locating a vehicle that had more features than we requested and the best part was the price. He worked with us by phone and continued to keep us well informed with prompt follow up calls. When we arrived the vehicle was as he described. Excellent condition and by far the cleanest used vehicle we had ever seen. We will call AJ in the future when we are in the market to buy again. Hickory Used Car Superstore is the place to buy.

Best Dealership I have ever worked with!!!!

I talked with Corey over the phone and he could not have been more helpful and courteous. The vehicle that I was interested in was not at the lot yet, but in transit. He called to check when it would be in and although he was sick, he took the time to bend over backwards to take care of me. He even suggest that JR would deliver my vehicle to my home on Saturday, which is located one hour forty-five minutes away. JR was in constant contact with me when the vehicle arrived. He walked around the vehicle while on the phone with me and answered any questions I had about the vehicle. Patrick called me and took care of all of the financial part of the transaction. He was very helpful. Really grateful that Patrick called me a couple of days later to make sure that I had transferred my insurance, as I had forgotten to do that. JR delivered the vehicle to my front door and spent a great deal of time showing me how all of the bells and whistles work on my new van on. I have never had customer service to this level, it was excellent!!! I have absolutely no complaints, can not think of one thing they can improve on, and will definitely recommend Hickory Used Car Superstore to everyone I know that is in the market for a new or used vehicle.Connie Price Rutherfordton, NC

good place to buy a used car

I recently traded in my 2012 Acura TL for a used 2010 Chevy Tahoe, the overall experience was good, Antonio was fantastic to work with, always returned my calls and followed up with me, he made sure he did everything in his power to see that I was getting a good vehicle for a great price, he was even nice enough to take me to one of their other lots to look and bring one to the Hickory location from another location for me to see. I highly recommend to anyone, on the other hand the sales manager was a jerk and could use a lesson on customer service, cocky and arrogant and wouldn't let me get a word out of my mouth without cutting me off mid sentence, not good customer service at all, I would most diffidently buy a car from Antonio at Hickory used cars as long I have to deal with the sales manager as little as possible. On the more positive note, I am loving my "new" Tahoe, had my mechanic go over the vehicle with a fine tooth comb and we changed all of the fluids in the vehicle as they were not changed prior to selling me the car. The Tahoe is in great shape and does everything I need it to do and more.THANKS AGAIN ANTONIO!!

Great Experience

JR Wells was awesome to work with. He was honest, professional, and made the car buying experience enjoyable. It was my first car purchase and I left feeling 100% confident that my purchase was best for me.

Great deals and service

I recently bought a 2012 Mazda 3. The salesmen and service workers were very helpful! I would definitely reccommend this place to anyone looking for a new vehicle.

Customer Service - the way it SHOULD be!

Buying a used vehicle can be a grueling process because the customer service seems to be lacking at a lot of dealerships. Some dealers just treat you like a number, but not at Hickory Used Car Superstore. I worked with Ben Munday and his team, and I was very impressed with how they treated me. When I drove up, the car that I came to see looked spotless because they had spent a week getting it checked out before selling it to me. It was a 7 year old Tahoe and they took the time to make sure it was in top shape before even showing it to me. They gave me a fair trade in on my vehicle, and then took the time to go over all of the Tahoe from bumper to bumper to make sure I was satisfied. I highly recommend this dealer.

Great guys to work with!!

I found that choosing the right vehicle was a process that these guys were very willing to work through. I test drove a vehicle for a little while and ultimately decided it wasn't the vehicle that I wanted. Instead of being impatient with me, I was asked the correct question. "Is there any other vehicle we have that interests you?" Our family closed up a deal with Ben Munday and Corey Brown on a 2012 Honda Odyessy Van and we love it. I would highly recommend letting these guys take of you like they took care of me.

Worst service experienced here ever. Not ever coming...

Worst service experienced here ever. Not ever coming back. Thats all I gotta say. Sales guys were cool though. . Having regrets of purchasing the car cause service technicians were not helpful..

Great place to buy a used vehicle. Everyone Was great....

Great place to buy a used vehicle. Everyone Was great. Finance was a little upset I didn't buy the warranty. Toyota runs great,I will be back in to get a car for my wife

Great car buying experience here. The guys were friendly...

Great car buying experience here. The guys were friendly and our salesmen, Jimmy Lowe, wasn't trying to push me to buy the car like some other places I've been to. Instead they gave me their time and knowledge with the car to make sure I was satisfy. Patrick helped me and my wife a lot with the payment options and showed us the importance of adding an extended warranty, and I'm glad I did add it too. All in all these guys were really helpful. I would definitely recommend this dealer to my friends and family and may even return in the future.

A very professional operation and a great car buying...

A very professional operation and a great car buying experience! Ben was very prompt in replying to an online inquiry, was flexible in making arrangements to come see the vehicle, and then very honest and thorough when it came to the actual purchase process. Patrick was a very knowledgeable and thorough finance manager, was willing to walk me through the process, yet still being efficient.I would recommend both Ben and the team at Hickory Used Car Superstore to anyone in the market for a used car.

The people there were great. Very friendly and genuine!...

The people there were great. Very friendly and genuine! Knew a lot about the car and the features on it. I felt comfortable with them and felt like I received a reasonable price for the car. They even went to the trouble and put the car on a lift so I could look under it. ONLY complaint, I wish the car had been detailed a little better. Windows streeky, and a sticky film on the controls. I am just being to picky! Bottom line, I will go back to those guys for the next purchase!

Greg Nicholson was very friendly and I felt very...

Greg Nicholson was very friendly and I felt very comfortable throughout the entire car buying experience. I will be more than happy to refer family, friends or neighbors, as well as coworkers and clients where I am employed. Patrick Greene also made the financial end of purchasing my vehicle less stressful than I expected. Thanks for a job well done!Lorrie BuchananKia Soul !

Good experience, sale's team knowledgeable, ...

Good experience, sale's team knowledgeable, financing dept very helpful. Overall experience was 5 stars. The sales staff has been terrific. Would purchase again in the future.

Everyone we worked with at Hickory Used Car Superstore...

Everyone we worked with at Hickory Used Car Superstore was very friendly and helpful. The prices were good and we were able to get the vehicle that we wanted. I would definitely recommend them to friends/family.

This was the first time we had visited the dealership....

This was the first time we had visited the dealership. Ben Munday was excellent. We were given enough alone time with SUV and at the same time all questions were answered. Overall a great experince.

We came to Hickory Used Car Superstore after seeing the...

We came to Hickory Used Car Superstore after seeing the 2008 Tahoe we wanted online. We made a phone call to Lance Spencer, he was very knowledgeable, friendly and easy to work with. He had the Tahoe ready and waiting for us when we arrived and answered all of our questions. He went above and beyond our expectations, just like the rest of the staff we worked with - Patrick in financing, Ron in service and the guys in management. We have and will continue to recommend this place to everyone. We'll for sure be back in the future! Wonderful group of people to work with!

When I purchased the vehicle a year ago Lance and Corey...

When I purchased the vehicle a year ago Lance and Corey took really go care of me and made sure I was totally satisfied with the car I purchased. They even let me put a deposit down just to hold it while I made my mind up. They fully understood what I waslooking for and took really good care of me even down to the purchase and driving it off the lot. I highly recommend these twosalesmen and have to others I have talked with about purchasing a vehicle. Not sure if others have made it in and looked or notbut I'm certain of one thing they get excellent service from the sales department and the service department as well.Ashley and Ron in the service department have been extremely nice and the service I have received has been excellent as well.I will be back to Hickory Used Car Superstore simply because of the people who work there and great vehicle I purchased.Sincerely,Deborah Garner

I owned a Chevy 1500 and wanted to trade for a Ford 150. ...

I owned a Chevy 1500 and wanted to trade for a Ford 150. I went to Clongier Ford and they were unable to assist me in my search and wanted to sale me a truck different then what i wanted. I also went to some other dealerships who didnt want to give me a fair price for my trade. The guys here at hickory used cars werent normal car sales man. They were friendly to the point it felt like i knew them my entire life. THey were easy to deal with when it came to price. I was very satisfied with how well all of them knew there job and how important it was to them that I left satisfied. They had exactly what I was looking for and treated me like they were selling to there family. I would recommend the dealership to anyone.

Saw the truck I've been looking for online. Came for...

Saw the truck I've been looking for online. Came for a test drive. JR was very friendly and helpful. I decided to purchase. Price was right and they got me a great financing rate. Overall great experience. Highly recommend.

I thoroughly enjoyed working with Vince and Corey. I was...

I thoroughly enjoyed working with Vince and Corey. I was extremely impressed through the whole process and how smoothly it went. Our new mini-van was in great shape and as advertised. I do not live in Hickory. But I will be back when I'm ready to purchase our next car.

Ben was an outstanding salesperson. He was courteous and...

Ben was an outstanding salesperson. He was courteous and very helpful throughout the process. Thanks Ben. The entire process was quick and painless. The process was also very low key.

I found at least 10 cars online in my area and was...

I found at least 10 cars online in my area and was prepared to visit and view each one. My first stop was Hickory Used Car Superstore. I was so impressed with the condition of the 2007 Chevy Tahoe that I looked at that I was willing to negotiate without looking further. Everyone was friendly, accommodating and willing to work with me. I took the car home for a sleepover and made a deal the next morning. Good company, expert staff and all a pleasant buying experience. I will shop there in the future. RDR

brian lackey and carroll lewis have been very respectful...

brian lackey and carroll lewis have been very respectful and expedient . car was exactly as the visual and verbal representation. i would return and recommend this store.

This is great place to shop for a used car. Excellent...

This is great place to shop for a used car. Excellent group of folks with low pressure sales and friendly approach to getting you the car you want. Outstanding inventory of quality used vehicles are on this lot and priced very fairly. I have purchased many new and used cars and this was one of the best experiences in purchasing a vehicle I have ever had. The folks at the dealership are very helpful and knowledgeable. You cannot go wrong with looking on this lot and buying from Hickory Used Car Superstore !!!

I was totally pleased with Lance's performance today....

I was totally pleased with Lance's performance today. The price of the vehicle was a little above the blue book value, but I'm satisfied. We drove it to Statesville this afternoon. It rides very well for a small car.

I was looking for a Nissan Altima. I had been online and...

I was looking for a Nissan Altima. I had been online and saw one I really liked so I went to the dealership. Once I got there I was greeted and shown where the vehicle was. Looked the car over and went for a test drive. I liked it and decided to run the numbers and see what kind of deal I could get. And it was downhill from there. I told the salesperson I was pre-approved by my bank and for how much and that this would give me a monthly payment that my budget could handle. Immediately the salesperson began pitching other financing options and how he could keep me with the same monthly payment and throwing numbers around that didn't add up to what was discussed. When my wife and I began to feel uncomfortable and started backing away in comes the finance manager barking the same dialog and still not honoring my wishes to deal with my bank and really just being obnoxious. As bad as I wanted that car I couldn't stand the thought of doing business with those clowns. Needless to say we left and got down the road a way and decided to pull off and discuss our disgust with that experience. It just so happens that we pulled off the road into another car lot. There was no one outside and we had no intention of looking at anything we were just talking. Low and behold as we eased around the lot we came to an Altima and I though we might as well look at it. When we did here came Dennis. As I was about to pull off he asked if he could show me something. I told him what I was looking for and that I didn't have much time. He said it won't take but a minute to see what we got and by the time you circle around I 'll know something. Sure enough as I circled the lot to head out there he stood and directed my attention to a 2010 Altima. This time my wife said we might as well look at it, so we did. The car was absolutely amazing. It was more than I was approved for but worth it. We decided to run the numbers and see where we stood. Again I mentioned being pre-approved and for how much and that I would prefer to deal with my bank.............(wait for it).............."Sounds good to me, I don't know if we can get that low but let me see what we can do", said Dennis. And it was on! I had to get a little more financing that put me at the top of what I could afford but I got so much more than I had even hoped or wished for. Dennis was nice, polite, friendly, patient and most of all straight forward. No gimmicks, tricks hassles or hounding just honest dealings. Thanks Dennis. To anyone looking for a quality pre-owned vehicle, I highly recommend that you start by looking at Hickory Used Car Superstore and ask for Dennis Spencer!

Jeff and the whole crew was very professional and we had...

Jeff and the whole crew was very professional and we had a great experience! We were very impressed! Will definitely visit them again, Thanks Guys!

Had initially stopped by to look at one of their used...

Had initially stopped by to look at one of their used SUVs several weeks ago. I had a few specific requirements that I was looking for and they put me on an automatic search program. It worked great. Ashley and Lance followed up on a regular basis until the right SUV came about. Totally pleased.

Overall a great car buying experience. I had been...

Overall a great car buying experience. I had been searching for a Camry SE V6 on line for a couple months, so I knew what I felt the market price was. I found three, with the Hickory Used Car Superstore price being the highest of the three. I contacted the store via e-mail, and JR Wells e-mailed me back right away, called me on my cell phone, and we set up a test drive for the weekend. He offered to let me place a refundable deposit on the car to hold it, but I declined. His manager e-mailed me that night and asked what they needed to do to make the sale. He and I negotiated a fair price that evening via e-mail. When we arrived at the dealership at 8:30 in the morning the car was pulled up front and JR Wells met us at the door. Test drive was done by a little after 9, which included highway driving. The car was spotless. Negotiations were straightforward, and Patrick Green the finance manager was polite and professional. They did try and sell us an extended warranty, as all places do, but again that decision is up to the customer. Only complaint is that their doc fee is $499. I could probably have driven another 1.5 hours and maybe saved a couple hundred dollars, but these folks were so helpful, professional, and easy to deal with it would not have been worth my time to do so. Great place - what you see is what you get, with no drama.

Lance was a very friendly and courteous salesmen....

Lance was a very friendly and courteous salesmen. Answered all my questions and helped me find the SUV i was looking for. He called me and work with me to find my 2011 Ford Escape. I love it !!! Thanks !! I will be telling all my friends and family to go see Lance Spencer if they are looking for a New or Used car !!!

This is the second vehicle I have purchased from Brian...

This is the second vehicle I have purchased from Brian Lackey at the Hickory Used Car Superstore. He and all the employees were very friendly and helpful. Not only was the buying experience pleasant, their follow-up after the sale has been excellent. I would definitely recommend you stop buy if you are in the market for a great car at a great price!

Lance was quite friendly and bent over backwards to make...

Lance was quite friendly and bent over backwards to make the buying experience enjoyable. I would recommend him and the entire team at the dealership.

Great experience and very friendly people! Anyone looking...

Great experience and very friendly people! Anyone looking for a car go here!! I couldn't find a better place to go and buy a car.

One of the best car buying experiences i have ever had....

One of the best car buying experiences i have ever had. They work very hard to get the deal where i wanted it to be. Beautiful car at a very reasonable price. Thanks guys.

Great car buying experience, no pushy car salesman. Sales...

Great car buying experience, no pushy car salesman. Sales staff was wonderful to work with and we found the perfect car for our son at a fair price to all. Great dealership, and will consider them for sure, when its time for our next car purchase.

My car buying experience was excellent because from the...

My car buying experience was excellent because from the first time I expressed an interest in the call, I received professional follow up through emails and phone calls, and friendly help and guidance. I was provided with all the information I needed to make a good choice about the car, the financing and the warranty. Everyone at the dealership (see above) was friendly, courteous and helpful. Dave went above and beyond to help me access the financing I needed and Ben went above and beyond in getting the car ready to drive off. Thanks to everyone at Hickory Used Car Superstore.

Jeff Clark answered my call from the start and helped...

Jeff Clark answered my call from the start and helped through everything my wife and I needed before purchasing my used 2011 nissan armada. He was very patient with me when I started to evaluate the car. I am no mechanic but I know what to looking for. Jeff didnt pressure me at all and let me do what I needed to do in order to be confidant in my purchase. He worked with the price I was looking for and bought the car with no regrets. Thank you Jeff I hope to deal with you the next time I need another vechile.

The first day we saw the van we really liked it but...

The first day we saw the van we really liked it but noticed the fog lights didn't work. They said they would take it to the Service Dept the next morning & after being repaired they offered to bring it to us in Asheville so we wouldn't have to make another trip to Hickory. We appreciated that they were trying to save us another trip.We drove back the next day & bought the van. We felt we got a good deal & Brian & Corey were very nice to deal with in negotiations.

Fast friendly service, fair price on trade, other...

Fast friendly service, fair price on trade, other employees I met where friendly and helpful. The van I traded for will work much better for me.

Ben did a wonderful job helping us and getting us what we...

Ben did a wonderful job helping us and getting us what we wanted! We would recommend anyone to go here. the dealership was wonderful. We bought a 2005 Tahoe and a 2013 Sonic..

Was looking to trade for a Benz and seen that Hickory...

Was looking to trade for a Benz and seen that Hickory Used Car Superstore had the one that I have been wanting for some while. They went above and beyond to make sure that I walked away in the car that I was set on. I was beyond thankful and blessed to have such a great salesman and manager working that day and everyone working was very friendly and welcoming. Would most def do business again! Thank you!

Absolutely WONDERFUL service, great an Very Friendly...

Absolutely WONDERFUL service, great an Very Friendly people. Very helpful , answered All questions an concerns. Will always go here to purchase any future vehicles. Highly Rec. 5 StAr * * * * *

We were looking to trade our vehicle for something...

We were looking to trade our vehicle for something bigger, because we had a new addition to the family... We went to several dealers, and the Hickory Super Store was the place for us, they made us feel like family. We highly reccomend.

Thanks to all the guys that helped make this purchase.My...

Thanks to all the guys that helped make this purchase.My wife and I were more han pleased. They went above and beyond customer service standards.Thanks again. We will definitely recommend to friends and family.

Lance and Bruce went out of their way to make a quick ,...

Lance and Bruce went out of their way to make a quick , and fair deal , that I feel we were all happy with . I trade vehicles quite often and will definitely keep these guys on the radar for future purchase . Thanks , Darrell

Drove to Hickory from Charlotte due to poor experience...

Drove to Hickory from Charlotte due to poor experience and prices from every dealership in town. I lost faith in buying from a dealer until I met the guys at Hickory Used Car. It's less about the sale and more about the service. I was a little shocked to be honest. They went above and beyond to take care of me and my family. I will Definetly be back. Customer Service is alive and Ben Munday and Corey Brown really treated me as if I was family.Thank You,Marie A.

Lance made the experience very easy and hassle free. We...

Lance made the experience very easy and hassle free. We were able to do all the negotiating over the phone so all we had to do at the dealership was sign the papers. This made minimized the stress of purchasing a vehicle for my husband as he HATES buying vehicles. Thank you so much for your fast and friendly service!The o'Briens

My new used car.

A great experience. I'm an older gal and some times this enables people to try to take advantage. I had every question answered and even the ones I didn't think to ask. It was the easiest car purchase I have ever made and I got a great price on a great car. Brian, my salesman made this all work perfectly for me. J. Reilley

I was shopping online for a car, and decided to put down...

I was shopping online for a car, and decided to put down a deposit to hold a car at this dealership so I could come look at it. I had the hold on the car for less than a day, and decided that I wanted to go another route on purchasing a car, and called the dealership and told them I was no longer interested in the car. They threatened to keep the money I put down for the hold if I did not come look at the car so I was forced into driving a long distance to look at the car. After inspecting the car, I found many scratches and dings on it and decided not to purchase to car. I requested my deposit back, and they claimed they would reimburse my money. I checked my account and saw that my money was back in there, but several days later after doing that I was using my check card to pay for a meal and my waiter told me my card got declined. I looked at my online bank statement, and saw that the dealership charged me again for the deposit! I tried calling the dealership to get it straightened out, but the person I got in touch with there was uncooperative. I then called my bank and went through the process of getting my money back. Immediately after getting it back, I closed my account in fear of the dealership taking more money from me. I was not angry about being threatened about not getting my money back, because I made a verbal commitment to come look at the car, but I became angry when I did not get my deposit back. I would advise finding a different dealership to do business with, because my one experience with them was horrible.

Mr. David Parsons was an exceptional salesman and...

Mr. David Parsons was an exceptional salesman and tremendous help. He helped me from initial phone call about the vehicle I was interested in until I finally found the dealership. He even called to check us on us. We were traveling from out of town to visit his dealership. He also helped me find it when we were lost. Great experience and very pleased. Had vehicle washed and ready long before we arrived. Very professional!

Best customer service I have ever experienced! Brian and...

Best customer service I have ever experienced! Brian and Cory went beyond the call of duty! I would buy again tomorrow if I were needing another vehicle.

I visited almost all the local dealerships (even the one...

I visited almost all the local dealerships (even the one I purchased my last 3 vehicles from) before I stopped at Hickory Used Car Superstore. Let me just say they got the name right SUPERstore! It was a pleasure working with Brian Lackey and Robert Evanega. They were very polite, professional and easy to work with. By far the best car buying experience I have had. Even after the sale, they made sure I was happy with my purchase. I have no doubt if I needed anything they would do what they could. I will defiantly shop here again. The only thing I would change next time, it will be my FIRST stop.

My wife and I recently purchased a 2006 Lexus GX470 from...

My wife and I recently purchased a 2006 Lexus GX470 from the Hickory Used Car Superstore. We found the vehicle on-line and called into the store to make sure it was on the lot. Brian Lackey assured us it was there. We drove to the lot and waited a few minutes for the car to get there. We were informed they were putting some gas in it. Brian was very friendly and not overly aggressive with the sales pitch. Overall it was a low pressure sales experience. We took the vehicle on a test drive and noticed it started to vibrate at high speeds. They assured me it could be fixed. They took a look at our trade-in and we started doing the numbers. We went back and forth and accepted their third offer. We felt like it was a good deal. They do have a $500 dealer fee that they add on to the total! This seems a bit too much and is one reason I didn't give them a great rating. We worked out a We Owe for them to repair the shaking at high speeds and to replace a cracked reflector on the rear bumper(this was done a few days later at their service center). We got a good loan and signed the papers. Brian helped us move our stuff out of the trade-in and into our GX. I don't think Brian did this on purpose, but he did tell us after we signed the papers that this V8 engine only takes Premium gas. Probably not a deal breaker since my wife only drives a few miles to work, but something good to know prior to purchasing. Overall it was a good car buying experience.

Steven and Bruce are Awesome. Steven was very friendly...

Steven and Bruce are Awesome. Steven was very friendly and polite. He definitely went way above the call of duty.my husband found the truck that he loves at the right price to.Bruce got us a low rate also, he went way above the call of duty too.I appreciate what both these guys did to get us in this truck.If every salesman was like these two people would love to go looking for a truck. You guys were GREAT.WILL TELL FAMILY AND FRIENDS

this is my first time taking my time out to really get...

this is my first time taking my time out to really get involved with doing a survey but I said I had to for these gentlemen at hickory used car superstore. I have never seen so many guys in one place and act so polite, I was really impressed with the hospitality they showed me and my family. most of the time when you look online for cars it never goes the way you plan for it to go, but it was like 1 2 3 with Mr. Ben Munday and I will definitely recommend this dealership to anyone and they will get my business again.

I have been searching for a Camaro and was going to...

I have been searching for a Camaro and was going to Everett Chevrolet in Hickory and had stopped at their sister store at Hickory Used Car Super Store. I had the pleasure of working with Lance Spencer and Corey Brown. I had every intention of purchasing a used Camaro and due to my budget limits I was unable to achieve this. After many attempts with no luck, Lance had suggested purchasing a new one with better options in order to help me. He worked all day and thru many obstacles and several test drives, we finally were able to make a deal; and found a car that fit my budget and I absolutely love. These two guys went way above and beyond to make me as comfortable as possible during this roller coaster ride we were on. I want to thank these two guys and a special thanks to Russ for helping me get the car of my dreams. I would refer anyone to them.

My son was looking for a used vehicle when he saw what he...

My son was looking for a used vehicle when he saw what he wanted online at this dealership. As we arrived we were treated with upmost courtesy. Everything in purchasing the vehicle was simple and professional. I would recommend this dealership to any of my friends and family.

Our salesman was Vince. He made us feel very comfortable...

Our salesman was Vince. He made us feel very comfortable and treated us with respect. He was not pushy and was very professional. He answered all our questions and gave us time to talk privately before making our decision on buying. We feel that we were offered a reasonable trade-in value for our car and their prices were very reasonable. Bruce took care of all our finance needs and was also friendly. It was a great experience all around! I would definately do business with these people again and I certainly will recommend them to others!!! Thanks for not trying to sell us something we weren't interested in. We told you what we wanted and you delivered! Keep up the good work!

Ben Munday is an excellent salesman!He was...

Ben Munday is an excellent salesman!He was courteous,attentive,so polite, a pleasure to do business with.If every salesman could have the attitude he has there would be a lot more vehicles being sold.Everywhere!Corey was very professional,too.We have bought several vehicles from Everett Chevrolet and have always been very satisfied with our purchases.Thanks a million!We love our "new" 2005 GMC Yukon!

Brian & Bruce were outstanding! I traded for a 2007...

Brian & Bruce were outstanding! I traded for a 2007 Corvette convertible and have been thrilled with it so far. They got the deal done fast and did whatever it took to make it happen. I would definitely recommend their cars & service to my friends and collegues.

Ron was very helpful and dose a great job. He helped us a...

Ron was very helpful and dose a great job. He helped us a lot with our problems with our Volkswagen. I would recommend him with any help you need from the service department.

Ben Munday was Great to Work with. Will do business with...

Ben Munday was Great to Work with. Will do business with Ben again if and when I need another vehicle. Ben was up on all the bells and stuff on these newer electronics that I had questions on. He was not out to sell me something I did not want always very helpful.

My experience with this dealership was wonderful. ...

My experience with this dealership was wonderful. Everything was as promised price, trade value and condition of vehicle. Love the Honda. Ben was the busiest guy there that day. Really felt like he did a good job.

Great Service! No pressure sales staff!

Even though i decided to wait a few months before making a purchase, this dealership was extremely helpful in every way! i will definitely go back to them when i am ready to make a purchase! I highly reccommeded this dealership :)

Best car buying experience I have ever had! They were...

Best car buying experience I have ever had! They were very helpful, friendly and not aggressive in contacting me. I was able to do a lot of the work over the phone, so my time was valued. As a female, I appreciated not being treated like I knew nothing, and was not taken advantage of. I have already recommended this dealership! Thank you again!

Lance is AWESOME!! From the moment I called to inquire...

Lance is AWESOME!! From the moment I called to inquire about the car, he worked hard to make the deal happen. We live 3.5 hours away. Over a period of one week, we discussed and negotiated the sale over the phone. He took the initiative to call and check in with me every single day during that week. He even done some detail work on the car himself to make sure everything was just right, because I told him how picky I was!! When we got there, he had the car in spic-n-span shape waiting on us with a bouquet of balloons. He definitely went way above and beyond the call of duty! He is also a very personable guy! We would gladly drive 3.5 hours again to buy another car for that kind of service!!

We have been looking for a car for awhile and have had no...

We have been looking for a car for awhile and have had no luck. We have had bad experiences while looking. The same day we bought this car we looked at another dealer ship first. The sales person was so pushy and kept asking us the same questions over and over. He was more concerned with what we were driving than selling us a car even though we were not trading! We left right away and decided to stop at hickory used car super store. Rhonda came out right away and was wonderful! She was not pushy and she seem to want to help us not push something on us! We told her what we could afford and she showed us some cars. Found the one I wanted and they bent over backswards to get us the payment we could afford! Honestly one of the best experiences ever! I love my car! Thank you to everyone at hickory used car superstore!!!!! We have been looking for a car for awhile and have had no luck. We have had bad experiences while looking. The same day we bought this car we looked at another dealer ship first. The sales person was so pushy and kept asking us the same questions over and over. He was more concerned with what we were driving than selling us a car even though we were not trading! We left right away and decided to stop at hickory used car super store. Rhonda came out right away and was wonderful! She was not pushy and she seem to want to help us not push something on us! We told her what we could afford and she showed us some cars. Found the one I wanted and they bent over backswards to get us the payment we could afford! Honestly one of the best experiences ever! I love my car! Thank you to everyone at hickory used car superstore!!!!!

Vince and I communicated back and forth for about two...

Vince and I communicated back and forth for about two weeks. I never bought a car like that before, by texting and emailing. But I think it worked out great. He worked hard to earn my business. I would recommend him and the dealership without a doubt.

Lance was great to work with! The whole car buying...

Lance was great to work with! The whole car buying experience was pleasant. They picked us up from the airport and brought us into the the dealership. My car was there with balloons on it and ready to go.

We looked at other cars at other dealers, but went back...

We looked at other cars at other dealers, but went back to Hickory Used Car Superstore because we liked the car and we liked Vince Dombrowski very much. He was knowledgeable and patient with us. He kept us informed of all the details and some changes that took place on the internet listing while we were out looking at other cars, other places. He was very helpful and we would recommend him to friends and relatives if and when the need arises.Thank you, Alfred J. Anderson and Carolyn Mae Anderson

After a difficult day of bringing my mother home from the...

After a difficult day of bringing my mother home from the hospital, this team of professionals assisted me with a broken vehicle and purchase of a nicer vehicle that was suitable for my oversized family members. This was a pleasant end to one very personal problem. Lance communicated with me and one family member about the vehicle. Go get this deal!

I had a great experience in purchasing my car. Rhonda was...

I had a great experience in purchasing my car. Rhonda was very helpful and accomodating. I didn't feel pressured or annoyed in my buying process (unlike most other dealerships). I will be recommending Rhonda to any of my friends or family who are searching for a car.

The price was good and Vince did an excellent job! He did...

The price was good and Vince did an excellent job! He did not push and made us feel relaxed in a very layed back environment. If more salesman were like Vince you would sell a xxxx of a lot more cars!!! Thanks!John & Megan Maple

Brian and Bruce made my truck buying experience as...

Brian and Bruce made my truck buying experience as enjoyable as it was easy. I would not hesitate to return for my next vehicle or recommend them to a friend. Thanks guys!

We were welcomed right away to come and search for a...

We were welcomed right away to come and search for a vehicle in our price range and were able to find something that we liked right away. Lance took us out on a test drive and we were pretty sold on it once we found out we could get a decent trade-in on our car. Lance and Corey were both professional and very friendly and helped to get things done for us very quickly. We weren't even planning on purchasing that night, but it just worked out that way. Thanks guys.

I'm not the most outgoing person but everyone at...

I'm not the most outgoing person but everyone at Hickory Used Car Superstore made me feel at ease, Lance did a great job working with me to get the car I wanted. I would like to thank everyone at the dealership they were all very friendly and they all worked hard to get me into the car as quickly as possible.

Brian was great throughout the whole process - worked...

Brian was great throughout the whole process - worked with me via phone on price and such before I made the drive to see the vehicle - it was in as good of shape as promised - Corey got me all hooked up on the financing with an even better rate than I was expecting and Ana closed it all with the paperwork - great experience!

Great, hard working staff. They were very willing to do...

Great, hard working staff. They were very willing to do everything in their power to get me an excellent truck! I appreciated all of the care taken to find a vehicle and making the process as quick and painless as possible.

I got the car I wanted and the price I wanted with a...

I got the car I wanted and the price I wanted with a great online and personable experience.Ben Munday and his team is awesome.

Great Customer Service

Great buying experience. They have a very friendly staff that are a pleasure to work with.

I contacted the dealership via online chat and they...

I contacted the dealership via online chat and they immediately got back to me through email. The negotiation process was not the usual run around nonsense that you would usually experience at a dealership. I told them what I wanted to pay for the car and they worked with me. They got me approved almost right away, and an amazing rate and payment. We did this all through email and phone calls because I live in Greenville, SC...about 3 hours away. You may think I am crazy to travel that far for a good deal, but it was not just the deal...it was the friendliness and customer service. When we got the the dealership my dream Nissan Juke was all ready to go (with balloons on it!!) Lance greeted us and was so great the whole time. Took care of us every step of the way and we were in and out because they knew we had a long trip. Now I used to sell cars and I have to say this was the way car buying SHOULD BE!! Coming from someone who hates to buy cars, and who used to be in the business, this dealership has got it all! It is worth the trip and worth every penny spent! CHEERS TO HICKORY USED CARS SUPERSTORE!!

We came back to the Superstore after purchasing our last...

We came back to the Superstore after purchasing our last vehicle from Corey at Everett's main lot in Hickory about 18 months ago. Our second vehicle died on us unexpectedly, so we had to find something to replace it fast. I'll admit, the Superstore wasn't our first stop on this shopping trip this go around, but it should have been! Our last experience with Everett's was awesome, so I don't know why I bothered looking anywhere else. This time we worked with Rhonda, who was quick to get us into a few choices of vehicles that were in our price range and met the criteria we were looking for. She was upbeat and energetic, even on a dreary, cloudy day. We found our car fairly quick, and thanks to the diligence of Ana and Corey(now the sales manager), they were able to get our payments where we needed to be. I'm not the only one in my family that has purchased from here, and I make it a point to send anyone I know who is looking for a new vehicle to check with the crew in Hickory at the Superstore first, because they'll probably save you a whole lot of driving and time!

I had just gotten back from overseas and was in the...

I had just gotten back from overseas and was in the market for a new mustang gt. I had actually visited another dealership earlier and was very unimpressed with them so I used auto trader and found another gt at hickory used cars. I didn't call ahead but I walked in and Brian helped me look at the car and was very professional and courteous. Long story short that GT is now sitting in my garage and I couldn't be happier. All the staff were very professional and I highly reccomend them.

The sales dept was very helpful and friendly. I told...

The sales dept was very helpful and friendly. I told them what I wanted and my price range and they worked with me and I left in my new (used) car with the payment I wanted. All the staff chatted with us and helped set up Sinc prior to leaving.

I would recommend Hickory Used Car Superstore to anyone...

I would recommend Hickory Used Car Superstore to anyone looking for a quality pre-owned vehicle. Rhonda is an outstanding representative who puts the concerns of her customers first. Shopping here was a pleasure.

We have been looking for a car for a couple of months,...

We have been looking for a car for a couple of months, been to several dealerships, and communicated via email and phone with several others. When I saw this car online we contacted the dealership, spoke with Lance, and decided to go test drive it. When we got there everyone was so nice and professional. We drive the car, signed the papers and were out in less than two hours...definitely the best car buying experience I've ever had!

I would recommend Hickory Used Car Superstore to anyone. ...

I would recommend Hickory Used Car Superstore to anyone. Vince was really great working with me to find a car I was very happy with. There were no hassles at all. Best of all I got to drive my new car home that day. I've had my car for over a month now and I'm extremely happy with it . I haven't had any problems with it ,just the same as the day I bought it. Thank You , Vince and Anna for great customer service !!!!

Vince was very helpful and easy to work with in...

Vince was very helpful and easy to work with in purchasing my new \ used 09 Honda. I drove all the way from Greensboro and was glad I did. I would recommend the Hickory Used Car Superstore for anyone looking for their next car.

I found the car online and called into the dealership for...

I found the car online and called into the dealership for more info. I spoke with Ben who was very informative and helpful. I then came into for a test drive where Ben's customer service again was excellent. I was in and out including the test drive in a little over an hour. This was the best car buying experience yet. Thank you!

My husband and I really like this dealership for the...

My husband and I really like this dealership for the outstanding help they insured us with. They are friendly. We do reccomend you to give them a try!

Im highly satisfied with this dealership. Bought my...

Im highly satisfied with this dealership. Bought my daughter a car and was in and out of there in less than 2 hours. Rhonda wad super nice as well as the other employees. The car was excellent and priced great. Please visit Hickory Used Cars for excellent service!!

Rhonda was amazing! This was my first time buying a car...

Rhonda was amazing! This was my first time buying a car and it could not have been easier. I felt like I was in great hands with her and she had my best interest the entire time. I love my car and look forward to purchasing my next vehicle with her as well!

We had a great experience! Thank you so much for our new...

We had a great experience! Thank you so much for our new Tahoe! We love it. Friendly sales people that did not give us the run around. We told them what we were looking for and they made it happen! Thank you for your time and patience with our family!

I was an out of country buyer from Canada. Brian Lackey...

I was an out of country buyer from Canada. Brian Lackey was assigned to my phone call. I was not familiar and nervous about buying from another country. Brian Lackey was professional throughout the entire process and immediately set my mind at ease. Brian answered every phone call promptly and was available when I needed him. I would recommend Brian Lackey and Hickory Used to anyone...

The best car buying experience I have ever had at a...

The best car buying experience I have ever had at a dealer.I'm looking for a car for my daughter and when i'm ready I will definitely call Lance

Very friendly and great to work with! I would recommend...