Heritage Volkswagen of South Atlanta

4.7
Overall Rating

Customer Service: 4.7 Buying Process: 4.7 Quality Of Repair: 4.9 Overall Facilities: 4.9 Quality Of Work: 4.8 Friendliness: 4.8 Pricing: 4.6 Overall Experience: 4.7


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Fast Service

5
Tiger on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was in and out before i could complete my coffee in the waiting room. The place was clean and the service was great. I love the theater room perhaps I see more of it in the future. The location is right off the main interstate and easy to find.


MICAH is a great salesman swift and knowledgeable

5
mike atlanta on 10/26/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had a great experience.....will be sending others in the future. Good deals. Fast service. Professional


Amazing

5
B.Coop on 10/15/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The trading in process at Heritage was really simple. The customer service was outstanding! I went in because my check engine light was on and I was able to upgrade from a 2012 to a 2017 Passat. I'm very pleased with all of the staff.


Awesome service

5
Kemper21 on 10/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dj, jauntel, and micah really made purchasing my first vehicle a 2010 Volkswagen Tiguan a wonderful experience!! Satisfied highly recommend any buyers to step in heritage VW of south atl


Go see Destiny!!!

5
Louise Lee on 10/07/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Destiny! Hey!!! You are a very professional, beautiful intelligent person. I really enjoyed working with you. You were very thorough and informed me of what I really need to be informed of about the performance and safety of the vehicle that I'm interested in. I do look forward to working with you, and I'll see you again!!! I plan to tell everybody about y'all over at Heritage VW!!!!


My experience at Volkswagen was great.

5
M. Lake on 10/05/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

They have excellent customer service. The faculty is excellent. I recommend this dealership to anyone. I would especially recommend Jauntel! Thanks again.


customer service

5
Brya C. on 10/02/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent customer service by Mia Williams and the entire Heritage VW service dept!


Destini Lockerman

5
Oliver C Jeffrey, III on 09/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Destini promised me a car for my birthday and she came through working with me on finding my Volkswagen Passat. If you are in the market of a new car, Destini is the person to see. Very knowledgeable about the vehicle and most of all, not pushy. I will be calling on her for my next purchase.


Sales

5
T. Leonard L on 09/24/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Awesome and timely service, recommend this dealership


Professional all the way

5
JP on 09/23/2016

Customer Service: 5.0 Overall Facilities: 5.0

After walking the lot I was met by Destiny. Greeted friendly and professionally (also with a cup of water as it was warm out). I told her what SUVs I was interested in, why and price range. We went inside and she searched her affiliated dealers. She also took me outside to a potential trade in. While my time was short, I could tell she was interested in gaining my business but not in the typical car dealer world. I felt no pressure, actually enjoyed talking with her as a person and salesperson and have the feeling she will follow up. Great salesperson and appealing dealership.


Sweet

5
Amanda Hilley on 08/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I will always take my car for service there brad Kerr was awesome he was very helpful and great thank you Brad Kerr thanks bunches


Beautiful times at Heritage VW!

4.6
RENEEGEDE on 07/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I've never received anything but wonderful treatment by the service department, sales staff and customer service people. And the fact that they do the rentals, the movie theater, the Internet kiosk and the TV room with plenty of refreshments, water and access to clean facilities if you need them just tops off the visit. The time goes by faster when they always have things for you to do. It makes for a home-y environment and even IF there is a long wait, it's a pleasant visit. By the way, I've never had to wait for any extraordinarily long times regardless. I had a couple of commitments that were not honored that I ended up paying for myself, but overall, it was a nice slight that I was willing to overlook, though some people would not have. Thanks, Heritage VW!


Car service

5
vmack555 on 06/30/2016

Customer Service: 5.0 Overall Experience: 5.0

The overall service was great. I was truly impress about separate rooms with doors for technology, kids, general room. My eyes was truly open to see a a "A Movie Room".


Service beyond compare

5
Thundergoddess on 06/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought my VW from this dealership and have been getting it serviced here exclusively. I have worked with several different service managers but now request Bradley Kerr. He courteous, knowledgeable, and friendly. He is the ultimate professional. I recently needed repairs beyond the normal service. Not only was he willing to check to see if the part was under warranty (it was) but he also found a way to cover all the extra fees; making a $1400 service cost nothing. He really cares about the customer and builds a good rapport with each one. VW needs more service managers like Bradley!


Enjoyable purchasing experience with sales person

4.3
Reef on 06/09/2016

Customer Service: 4.0 Friendliness: 5.0 Overall Experience: 4.0

Rufus made the experience worthwhile and I am very satisfied with my purchase. Only drawback was the amount of time spent at the dealership. Spent just over five hours with finance and negotiating numbers. I communicated the boundaries of my allotted finances and was told "this number is absolutely work-able" yet everything continued to go back and forth repeatedly. Again Rufus was fantastic throughout and would recommend him and the dealership to acquaintances.


Amazing dealership, Great sales rep and sales manager!!!!

5
jerseygirl515 on 06/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was researching on the web Volkswagen cars to buy. I received a call from DJ Heritage's sales manager offering his help in helping me with my car purchase. This was excellent customer service. Both he and our sales rep John Abney were equally wonderful and courteous. My whole experience was amazing, I went in thinking that all I was going to do was look and maybe test drive a car, and I walked out with a brand new car, a fabulous deal on price and financing. Mr, Abney went above an beyond to make our experience one that we will repeat again with this same dealership when we purchase our next vehicle and will definitely recommend Heritage to anyone in the market for a car and is looking for a Volkswagen,one of the best cars ever built.Cary SantoyoThank You all!!!


I brought my first car here!

4.4
vwme123 on 06/08/2016

Customer Service: 3.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My mom and I came to this dealership with the intentions of buying a car from me as student. Mr. Rufus Wells was the first to came up to us and ask if we were helped. He showed us cars and answer all of questions thoroughly. We picked out a car together and then we made the purchase of the car. We were very happy to know that we made a great purchase and deal at Heritage Volkswagen of South Atlanta.


Best Dealership In South Atlanta, Atlanta & the state of GA!

5
Deyona E. on 06/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just purchased my first vehicle and it was literally the most non stressful, exciting process ever. I absolutely love the staff there, they really want you to leave happy. My sales person was Janet Turner and she is amazing, she decorated my car with Happy Birthday banners and balloons. Oh and DJ is freaking awesome, probably the best dealer manager in Atlanta, super informative and really cared that I got the exact car I wanted. I would recommend anyone to purchase here, they really make you feel like family.


I purchased a 2016 CC

5
Cathy S on 05/31/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I purchased my 2016 CC from Dionte Shaw. He was the top salesperson for me on that day. From the time we met him- He explained the vehicle completely. Any questions that we had about the car Dionte was very knowledgeable. Dionte introduced us to members of the service department and gave us a tour of the facility. Dionte Shaw and Todd Towns made the financial piece of the purchase seamless. Dionte had the vehicle cleaned and the car cool for me to drive away. He gave me one last tutorial on how to use the navigation system. Dionte Shaw was personable, confident and knowledge - he was courteous and patience with me and my husband.


I bought my first car here!!

5
krisjordan on 05/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came in because they would always ask me if they could buy my car. This time I gave it a shot and went in just to see what they were going to offer. I test drove three Cars and the one I really wanted was well out of my price range, however the team at heritage VW helped me find one that was in my price range with comfortable payment options. My mom and stepdad were with me to help negotiate and get everything situation that I wouldn't have been able to on my own. Overall my experience here at this dealership has well exceeded my expectations. I would bring my Jetta in for routine oil changes and now I'm driving a 2016 Tiguan !!! Thanks to Janet, Dionte, Corey and Todd for all their help. I really felt like I was the special person in the dealership on saturday!


Heritage VW is amazing!

5
Laura O. on 05/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Have just gotten my new car at Heritage, and must report how much I appreciated all the efforts Janet and Eddy put forth to make it happen. They are knowledgeable, professional, friendly, and did their best to make the whole process easy for me. The new facility is beautiful, and carefully created with the customers comfort in mind. Hooray, not like car shopping in the "olden days"!


Best Sales Representative Dionte Shaw and Easy Sales Process

5
wescottva on 05/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dionte Shaw was an excellent sales representative. He made sure that he answered or obtained answers for any questions that I had about the car I was purchasing for my son. He was always kind and considerate. I have purchased many cars in my lifetime but this was by far the easiest process I have ever experienced!Also, Edward Carvalho made the financing process smooth and clear. My son is extremely happy with his new car and I feel that we are in good hands going forward!


Best VW Service department in GA

5
James140k on 05/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The service department personnel are the reason I own three VW TDI's. Unlike other places I have been, they are extremely professional and quick. The amenities in the service department, movie theater, private work areas and refreshments make you feel at home and not want to leave. Best experience I have ever had!!!!


Best Car Buying Experience Ever

5
Randall Mann on 05/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchased four Volkswagens from this dealership thus far, my lease was coming close to an end, and I received a letter from the dealership asking if I wanted an upgrade. I called the dealership, talked to John a Salesman, he was very friendly, and stated he would see what my options were for trade in. I arrived unannounced, and John was on a test drive, but Janet stepped right up, and took a seamless approach as my salesperson. Within an hour, I was leaving the dealership, with my new 2016 Volkswagen Passat. With free car washes and oil changes for life, you really can't go wrong, Todd in finance, was fantastic as usual, as I have used his services four times prior to this one. Bryant in service, is my, go to man, in service. He has NEVER let me down. If you are looking for a new car, and Volkswagen is your thing, then Heritage Volkswagen of South Atlanta in Union City Georgia is the place I would recommend you give your business to.


Excellent Service

5
CCrum on 04/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Heritage VW of South Atlanta has a very professional and detailed service organization. Bryant and his team meet and exceed all expectations of what your car servicing experience should be. Thanks guys for always showing that you care about your customers.


Outstanding Customer Service

5
Joy on 04/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our recent purchase of a used vehicle is an example of how pleasant a car buying experience should be. Dionte Shaw was very patient and directed us through the process in a efficient, timely manner. Any and all questions were answered. The finance manager, Todd Towns, worked diligently to obtain the best financing for us. Dionte Shaw and Todd Towns are the best salesperson and finance manager I have worked with in the purchase of a vehicle.


Customer Service

5
ricnfo on 04/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My visit with Heritage Volkswagen of South Atlanta was above standard. First of all, 2 days after I made an appointment for the 40,000 mile service, I received 2 calls prior to the actual appointment. These calls were to welcome me and to thank me for using their dealership for the service and also to confirm my appointment date and time. I've been to another dealership (On the far North Side of Town) that didn't call to confirm at all. I won't name that dealership on the north side, but I will say that I will continue to get my car serviced at Heritage Volkswagen of South Atlanta from now on. My service advisor's name is Bryant Hall. Mr. Hall was very professional from the moment I walked in the building. Plus I had a pleasant experience while getting my car serviced. It only took 2 1/2 hours to service my car. The other VW dealership would definately have taken longer to do the same job (at least 3 1/2). Also the cost was cheaper at Heritage Volkswagen compared to the other dealership. Yes, I saved money by going to Heritage Volkswagen of South Atlanta as opposed to the other dealership and I bought my car at the other dealership. It should have been cheaper at the other dealership, but it wasn't. It got a less expensive, faster and much over all better service experience at Heritage Volkswagen of South Atlanta. And NO, they aren't paying me or compensating me for this review. I just think that people should be complemented when they do an exceptional job or even a good job. As long as the customer is satisfied then that's what count. Well, I'm very satisfied. To sum it up, I'm very satisfied with this location and highly recommend Heritage Volkswagen of South Atlanta to any VW owner who needs their car serviced by a reputable dealership. They get it. They do the job right the FIRST time and don't price gouge you. With that said, I'm giving Heritage Volkswagen of South Atlanta a 5 star rating for my customer experience. The cashiers were even on point. This dealership is a well oiled machine and I honestly appreciate Bryant Hall for being the type of service represantative that EVERY dealership should have. 2 thumbs up Mr. Hall. THANK YOU SIR!!!


Great Service

4.8
AFalor on 04/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This has been a great experience and Rufus was very helpful and not pushy at all. He was open to my wants and needs in a car and helped me find the perfect car for me.


Shopped around... VW saved day

5
Happy GTI Driver on 04/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Todd and Rufus were excellent. They were extremely respectful to my grandmother. They catered to our beverage needs. They went beyond the call of duty to service our time constraints. The manager Todd's boss lent me his personal vehicle while LoJack was installed. Compared to Hennessy and other competitors, Rufus and Todd brought an air of transparency and customer care to the negotiation table. I will definitely be back, and hope to find Rufus and Todd where they deserve to be, selling new cars to uppity white folks.


Very well manner timing n very professional

5
Tasha91 on 03/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went in there Rufus gave me my paper work did my paper wrk got approved.then show me the car told me everything about the vechile and we went bk inside in helped me with ever thing I ask in a timely manner and was very professional about business n I liked that very good customer service everybody in the store greeted me when I walked in. And I would recommend this location to every body it was a good experience they makeu feel like family,


Great Customer Service

4.8
Inginiras45 on 03/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have been taking my car in to Heritage Volkswagen to be serviced. No hassles, great customer service. Efficient and friendly staff. One word - exceptional.


Simply amazing!!!!

5
Koolblackkatt on 03/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the time I walked in I absolutely felt no pressure to buy. These guys at the Volkswagen dealership are just amazing. Professional at all time and super friendly. After 30 minutes you'll feel like you knew these guys for years. Our sales guy Rufus Well is the BEST! I dealt with him for about 6 months before I pulled the trigger I'll tell you guys there was not one ounce of pressure to buy a car. Just got the 2016 Passat and we love it was already previous Passat owners we just needed to upgrade. #bestdealerinallofAtlantaGeorgia


Elite Customer Service!

5
jromemac on 02/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Recently I bought my 13 Hyundai Elantra from Heritage Volkswagen in Union City. My father expressed to me the 5-Star Service he received during his 15 Chevy Equinox purchase earlier this year. I was extremely impressed with the professionalism and customer service given at this location. Rufus Wells came nothing short of extraordinary!Thank you Rufus, for making this experience a memorable one for me and our family!-Jerome McLaughlin


Great experience for my first car.

5
LeeJq15 on 02/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Heritage Volkswagen gave me the best first car experience any person could ask for. I recommend that a lot of people go to Volkswagen and get a car. They are very negotiable and the welcome you with open arms and they take great care of there customers and they are not rude.


Services

4.8
Lady C on 02/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Bryant is always pleasant to me and so are the other service rep. I was treated very nicely, so nicely that I wind up trading in my car. Service on my car was done promptly.Chrissia Belton


Service Department & Sales are Excellent

5
Jackie Durrah on 02/09/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Bought my car in 2014. I've brought my car in for service and everyone is always nice. Bryant Hall I met when I purchased and he's always that familiar face when I return. Always smiling and provides EXCELLENT CUSTOMER SERVICE each and everytime.


Rufus was very helpful

5
AStew on 02/05/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I didn't end up purchasing a car from Heritage, but I was seriously considering a car they had. Rufus was very helpful. He even drove the car across Atlanta to me so I could test drive it. Everyone I spoke to there was friendly and responsive. The price for the vehicle was very reasonable as well. I only purchased elsewhere because I settled on a different make and model.


Super fast service

5
GMJ on 01/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had some issues with my Passat door locks and returned to Heritage for service. As always they took care of my car quickly, professionally, and honestly. Work was completed days ahead of expectations and the price was right. Great team at Heritage. Will go back!


The Cody Experience

4.8
Ms. Pearl on 01/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This young man was very professional and knowledgeable of my repairs needed for me to continue to enjoy driving my Volkswagen Tiguan. He had my vehicle ready in a timely manor.. My experience over all was great . Thank you Brad Cody


No upfront estimate

1.4
SS on 01/23/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 1.0

I came in to see what it would cost to repair my wiper blade motor. Was never informed of a $105 diagnostic charge. Haven't seen this bull in years. They are flat out misleading and lie to your face. If never recommend going here for service or a car as Volkswagens are pieces of junk anyhow.


Great VW Dealership

5
drdrakeremore on 01/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is a very good VW dealer, sales and service. A new location and better all around. I would highly recommend this dealership. They are trying hard to please their customers..


Buying a 2016 Jetta Sport

5
Ken on 01/16/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

One of my favorite dealers, I Deonte was my salesman. He was great help.


Routine Oil Change

5
driverblake617 on 01/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Employees are educated, great hospitality, clean and safe. Will never use anyone one else. Heritage always takes care of me the second I schedule an appointment. The Assistant Service Manager, Bryant Hall is a blessing to work with. He'll get you taking care of and keeps you informed.


Dealership Service .

4.6
brownsuger on 01/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Ifind this location to be the most helpful and friendly. I have been to others and Union City is the best.. they make you feel comfortable and welcomed. .


2013 CC

4.8
Court29 on 12/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I recently purchased a 2013 CC from Heritage Volkswagen. Dionte Shaw was the salesman who helped me throughout the whole process. He provided excellent customer service from start to finish. Dionte was very knowledgeable about the car. I want to thank Heritage and Dionte Shaw for a great experience!


DO NOT DO BUSINESS WITH THIS DEALERSHIP

1
Stephen Barrett on 12/12/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I purchased a used 2005 Touareg in 2009, and since Heritage was the closest VW dealer within 50 miles, I took it there have it gone over. First visit went good.Then, I took it in for a scheduled service and some minor repairs. When I left, I realized that none the repairs had been done. I turned around, went back, and was met with a chuckle when I told them that the repairs weren't done. I waited as they completed them.later, I took it in because the right side mirror heater wasn't working. They called and told me that it was the control switch, and the repair was $260. I approved it, and when I went to pick it up. I left with the car only to get a few miles down the road to find out that the mirror still wasn't working. Once again, turned around, went back, and told them it didn't work. A technician comes out and says that it's the heating element on the mirror. He gets one from parts, puts it on, and it worked. The service writer had the nerve to try and bill me the $90 for the mirror. I told him that he charged me $260 for a part I didn't need, and wanted me to pay for the mirror too. I insisted on a refund for the switch, but they refused, but the "gave" me the mirror.Went in for a oil change. Got home and smelled burning oil, so I raised the hood to find that they had broken the dipstick. I called and they said they would mail me a new one. After two weeks of no dipstick, and being sent to voicemail when I called, I drove to the dealership and bought it myself.Final straw. The car stopped running suddenly. I read up online that it sounded like the fuel pump. So, I but the one said to be most likely to fail, (most VW's have two), at $670. Still didn't run. Broke down and towed it to Heritage. The dealership could not find the problem! They "believed" it was the other pump, but no guarantees. Out of patience, I approved the repair. Another $670. It didn't fix it, so they wanted to "fish" around for the fix on my dime. I took it to a local import shop instead. Turned out to be a cracked filter housing. $340.I will never go to Heritage again!!! Not even for a keychain.


My First Car Buying Experience

5
mr.vwpassat92 on 12/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After searching for months for a vehicle I came across Heritage Volkswagen and inquired about a car I was interested in. That's when Dionte Shaw gave me some info about the car and set up an appointment. Next day we met he was very welcoming and made me feel more than just a regular customer trying to buy a car. Dionte was very knowledgeable about the car and knew every answer for every question I had for him. He showed every part of the car interior and exterior and explained in DETAIL the features the car included and taught me how to operate them. Overall I ended up purchasing the car it took me a few days to make my decision only because I was unsure and didn't want to make a mistake. But after going to other dealerships and receiving "crappy" service I went back to Heritage and finalized everything and was on my way!!! So thanks to Heritage and to Dionte Shaw for the wonderful experience.


Jetta 2012

5
Nahndi Burson on 10/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very impressed about Dionte Shaw good customer service he was highly motivated very helpful and help me made a great choice with the 2012 Jetta SEL


Fantastic crew.

5
Jettamann on 10/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just recently bought a 2016 jetta from heritage volkswagen and I will say, BEST experience I've ever had. Silvia was my sales lady and was excellent. I would recommend Heritage to anyone looking for a new or used car anyday. Thank you Silvia, Bryant, Todd and Heritage for being personable and professional EVERY time I've came in sales, service, and my just because visits.


The service has always been top notch

4.6
scorpio1 on 10/06/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have had 3 VW's......my current Passat is 11 years old but it's still kicking. It's never been serviced anyplace else. I usually call Bryant and he's the best! However all of them are good.


Extremely Satisfied !!!

5
Ratna on 10/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

First of all I would like to thank the sales team especially Austin for helping me out in finalizing the car and finance, that too on a Friday night until 11.40 PM. That showed their inclination towards customer satisfaction. Had a good deal at the end of the day !!!Paperwork was all easy peasy. Well taken care of by the finance team. On my delivery day, Dionte was calm and friendly and took care of all the things on my behalf for a smooth ride out. He is supporting me even now in my post deal queries and settlements. Overall a great team to work with and looking forward to similar experiences in my future services as well !!


Took a while, but was worth it

5
thorinhanson on 09/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came into the dealership with financing already secured. We weren't able to come to an agreement on the first visit, but the sales team never gave up and ultimately were able to provide more car than I had been expecting at a better price, but were able to secure a better deal on financing. These guys are awesome!Thorin Hanson


Excellent Sales Service

5
Leland1344 on 09/20/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We recently purchased our first VW from Heritage Volkswagen of South Atlanta. The sales service was honest, quick and bent over backwards to make the deal work. They detailed the car prior to us leaving the lot and gave a quick overview of the vehicle's operating systems. I can say with confidence that we will purchase another car from Heritage.


Excellent Buying Experience

5
prstn496 on 09/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The customer service was beyond excellent. From the time we walked in the door till the time we left, we were made to feel comfortable. RJ Moss was especially helpful in explaining all the options we had. We started out to buy a used car but got such a good deal on a new Passat that we left with a new car. Everyone Involved in the process was simply friendly and accommodating. If you are in the market for a new car, Heritage Volkswagen is definitely the place to start.


Fantastic Experience

5
Steve Preston on 09/13/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The whole experience at Heritage in Union City was absolutely fantastic. From the moment we walked through the doors, everyone made a great effort to make the buying process easy and non-stressful. RJ Moss was particularly helpful in finding a deal we could afford. We don't plan on buying another car but if we do, Heritage will definitely be our first stop. What a great experience!


New customer

5
vmack555 on 09/09/2015

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I called 9/8 to schedule an appointment to check my car out. I was told what to do for overnite. I left complete instructions for everything. I call during mu lunch and everything was ok. I got there after work and received a warm greeting. Thank you for a good first time experience


Love my new Jetta!

5
Memiepp on 09/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dionte Shaw was so much fun to work with. I loved that he wasn't pushy. The manager Amr is a amazing. I've worked with him on several cars and he always gives me the best and fair price. I would highly recommend this dealership! They really got me in and got me out.


Love my Passat TDI!

5
UGAMOM on 09/03/2015

Customer Service: 5.0 Overall Facilities: 5.0

The staff at Heritage VW in Union City is the best! Todd Towns and Dexter provided me with great customer service.


clutch issues and fuel tank nozzle on car

5
belynn115 on 08/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My service tech kept me informed and explained all the processes to me. Although the issues were minor they serviced the car. The waiting area is fabulous, watch a movie, work on your computer, have a drink - beautiful place. I like being able to make my service appointments on line or via the phone and they always take my car right away. A very clean place with great coffee.


GREAT SERVICE

4.8
Lisa Pass on 07/22/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

l was in the market to purchase a new or slightly used vehicle that fit my financial ability. I selected Volkswagen because I see a lot of them on the road and I love the look of the Volkswagen cars. I had never driven a Volkswagen before. I started my car search on the Heritage Volkswagen of South Atlanta's website inquiring about a particular vehicle. I left my name and contact information for someone to call me back. Sales representative Silvia Ani called me back within 15 minutes. I scheduled a test drive appointment with her first. Silvia exhibited a very kind, warm, patient, personable yet professional demeanor. My test drive was a no pressure experience with Silvia. She was very knowledgeable about the Volkswagen cars, and the various financing programs that the dealership offers. I really liked the fact that Silvia cared about helping me get the car with the features that I wanted within my budget. She did a lot of work in finding me the car that I wanted at the price I could afford with the features that I wanted. She did not give up. Finally, she found the car that I was happy with and we negotiated a good price for the car. My car shopping experience with Heritage Volkswagen of South Atlanta was the best car shopping experience I have ever had. And this was the best dealership that I have ever visited for a car. It's a beautiful looking dealership on the inside as well. I truly like the follow-up care that this dealership provides after you purchase a vehicle. (Free oil changes and free car washes for as long as you have the car). You can't beat that!!! Also, sales representative Shaun Haynes was very knowledgeable about the operation of the Volkswagen cars. He was very patient and took the time to show me how to operate everything on my Volkswagen Jetta. He even programmed my cell phone directory into the Bluetooth. Oh, I love it !!! I love my car!!! If you want a Volkswagen car, I highly recommend going to Heritage Volkswagen of South Atlanta location. This is the Volkswagen dealership to go to for your car shopping needs.


Great car buying experience

5
Bondico33 on 07/19/2015

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was thoroughly impressed with the experience of buying a new car from Dionte Shaw. He was excellent at listening to my concerns and worked very hard to make sure I was pleased with the purchasing process and the vehicle. He went out of his way to make sure I was happy. I will definitely be calling on Dionte for my next vehicle purchase.


Best deal and experience EVER!!!

5
red563584 on 07/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have bought many, many cars. I worked with Dionte Shaw and the GM Amr and they both did exactly what they said they were going to do. They were very knowledgable and considerable of my time and went above and beyond to make sure I was happy and got the best deal. I will always use Heritage and Dionte Shaw moving forward as well as recommend them to everyone I know!


Customer appreciation

5
MarineFlyBoy on 07/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have never driven into the Service Bay w/o a smiling face greeting me and asking what they can do for me. I can then be assured a service agent will be right along to take care of my request and offer a free car wash. Upon completion of the work the agent is always on hand to advise just what took place and see if I have any questions. The preceeding takes place every time I visit this dealership. It is a delight to receive this level of service after that of GMC.


Dionte Shaw was terrific!

4.6
jdit7337 on 07/01/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Dionte, from the initial phone call was knowledgeable and accommodating. I will have no problem recommending him and the dealership to my friends, and neighbors.


After Buying (Yet Another) Car of My Dreams, VW#5!!

5
Lil'Kiss63 on 06/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My new "baby" needed to go in for 'Her' Protective Coating & Interior Protection, but between my constant pain & up coming trip to the West Coast to care for my Mother-in-law, I was unable to get it in very quickly (which it needed to do). My AWESOME Salesmen; Robert & Amr (Who Also Happens to be The Store Mngr!), did the Best Deal I've Ever Seen in My Life, For Me(!!), then to top it off, Robert Himself Comes All The Way To My Home & Picks Up My Car For Me!! I don't think I've ever been taken care of soo WELL!! When 'She' was done, I was already out-of-town, & Again, Robert Personally Drove My "Baby" Home for Me!! We bought our first VW in 2002, (going from a full-size Conversion Van w/TV's, Nintendo, all leather seats, w/Maple in-lay wood, to a Diesel BUG!!) We Were Never Soo Happy In All Our Lives!! When our young daughter was Growing-Up, & she asked for more room (we had moved across country by now, to GA.), we went to our local VW dealership, & moved-up to a TDI (Diesel) Jetta, & have been buying TDI JETTA'S ever since!! I REEAALLY love my 2015 TDI JETTA!! I always say this will be the car I'll keep forever.... But, somehow, they Always find us, when we come in for service, after we've been sorta tossing around the idea of,"I wonder what the New Model's are like", or, "I wonder how much we could get for your car?"... See, we both drive a TDI JETTA!! Of course, I got the new one! Hubby got my 2010 that has been pampered & spoiled w/21,000 miles on it. SSSSHHHHH!!!! Don't let Amr know!! He'll REALLY WANT THAT ONE!!!


Awesome Experience

5
Junior82 on 06/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Deonte, and Jauntel, my salesmen and Todd my finance manager made car buying a pleasure!!! There was absolutely no pressure to buy. They truly listened to me and did all to cater towards my needs. I will recommend Deonte and Jauntel to anyone!!!! Great dealership and great staff will be a repeat customer!!


Thanks guys.

5
chuck123 on 06/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I needed a newer car with better gas miles and these guys got the job done for me. Dionta and Todd both were awesome in assisting me with the process. Keep up the good work guys. -Chuck 06/16/2015


1st Time Volkswagen buyers

5
Leroy and Tamara Davis on 06/03/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband and I were down to one operating vehicle after our van's engine blew up! We were at our wits end because we definitely needed to have 2 vehicles since I work so far away from home and our children's schools were near our home, and my husband works closer to home...you know in case of emergency, he'd be able to get to the kids faster... Long story short, we went in to Heritage with financial and credit score issues, but the staff (Robert Sheddrick, Quinton Pratt and Todd Towns) did not "turn away" from us, instead they worked diligently to get us into a vehicle.... 1 day later we drove off the lot in a 2015 Volkswagen Jetta!! The first brand new vehicle me and my husband has ever had!.... We are sooooo thankful and grateful to the folks at Heritage!!!!


Best customer service.

5
Heidi Johnson Gordon on 05/24/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is about the third or fourth time I have taken my car in for some type of service. I have had the car wash, Free oil change and a recall. Each time my car was taken in right away and my wait was not long. The service staff is very friendly and polite. Every time I bring my car here I am more than satisfied. And the theater Love it!


Amazing from start to finish!

4.8
Caffeinated_emt on 05/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Due to my time constraints for work I originally began my search with usaa. They submitted requests to a few dealers for me. Heritage was the first to respond, and right from the start they bent over backwards to find me a vehicle to match my specifications plus split hairs to get me financed within only a few hours. Everyone involved made me feel like i was more family than customer. I did not feel forced or pushed into a sale at any point, which is awesome considering most dealerships are pushy, irritating and rude. I drive over 2 hours to get there and it was well worth it. I am one happy woman!


IN LOVE

5
LOVE VW on 05/18/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I give VW of South Atlanta Two Thumbs Up and More if I had more thumbs! Just traded in my 2003 VW Passat for a 2015 and I couldn't be happier! I worked with Jouantel and she was amazing! All my questions and concerns were handled with the utmost consideration and you can't beat the perks that come with being a VW owner. I would highly recommend this dealership and I LOVVVE My PASSAT!! I walked in just browsing and left a couple of hours later with a brand new car! I was sold!


A Great Deal

5
Billybob941 on 05/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just want to say that every time I go to the Dealership they treat ne as I'm someone special, the vehicle is a great ride.


Review of the salesman Robert Shedrick

4.6
dajohn1 on 04/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I purchased a Volkswagen Jetta from Mr. Shedrick...Mr. Shedrick was so friendly and knowledgeable about the product. I would recommend anyone that's shopping for a Volkswagen to go see Mr. Shedrick at the Union City location. Excellent customer service and a nice clean showroom.


THE BEST CAR BUYING EXPIRENCE EVER!!!!

4.8
CRYSTAL F. on 03/01/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

VISITING HERITAGE SOUTH VOLKSWAGEN WAS THE BEST CAR BUYING EXPIRENCE EVER. I HAVE BOUGHT A COUPLE OF VEHICLES BEFORE BUT NONE OF THOSE VEHICLES I BOUGHT COME CLOSE TO WHAT I EXPIRENCED AT HERITAGE SOUTH. FIRST OFF I LIVE IN ANOTHER STATE AND THE SALESMAN QUINTON AND ROBERT WERE THE BEST!! THEY PICKED ME UP FROM THE AIRPORT AND PRIOR TO ME COMING TO GET THE VEHICLE THEY WENT OVER ALL THE PAPERWORK WITH ME. THEY ACCOMADATED ME VERY WELL. ROBERT AND QUINTON MADE SURE THAT I UNDERSTOOD THE TERMS AND CONDITIONS AND PICKED ME OUT A VEHICLE THAT I WANTED. IT WAS LOADED. I THOUGHT THAT BECAUSE OF MY TRYING CREDIT SITUATION, THEY WOULD JUST TRY TO PUT ME IN ANYTHING. THAT WASNT THE CASE. THEY ACTUALLY PUT ME IN THE CAR THAT I WANTED! THEY WERE VERY THOROUGH. NOT TO MENTION THE CAR PAYMENTS FIT MY BUDGET. THEY EVEN BOUGHT ME LUNCH. THANK YOU SO MUCH FOR GIVING ME A GREAT EXPIRENCE. THE STAFF WAS VERY PROFESSIONAL AND WELCOMING. SINCE IVE GOTTEN THE CAR I GET SO MANY COMPLIMENTS ON IT AND I AM RECCOMENDING EVERYONE TO GO HERE YOU WILL NOT REGRET IT!!! THEY DIDNT JUST TELL ME WANT I WANTED TO HERE OR RIP ME OFF. PLEASE TELL THEM YOU READ CRYSTAL'S REVIEW. I HAVE ALOT MORE TO SHARE ABOUT THIS DEALERSHIP NOT ONE BAD COMPLAINT...


Exceptional Experience !

5
Doug on 02/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Received outstanding quality and service from Quinton and Eddie. Very knowledgeable, efficient, friendly, and caring about myou concerns and needs.Unlkeep any dealership I have purchased a car from.


excellent in every way

5
fredjr77 on 12/16/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a 14 VWCC and the service is excellent. Great car great service! I need a Touareg now. VW is well represented at this dealership. I was in and out in under an hour. Great place to buy a great car. Ask for DJ


Excellent service, vast knowledge, and a friendly vibe.

5
Ender Isin on 12/15/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The vibe of the entire dealership is very inviting and friendly. Silvia made me feel very comfortable and talked with me as a friend. I felt no pressure as I have before at other dealerships. She walked me around the lot and showed me around while explaining all the services they provide. I highly recommend stopping by if you are shopping around. Everyone is very friendly and it helps that Volkswagen makes an amazing ride!


Good deal !!

4.7
Ashley C on 12/15/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

I had a wonderful experience with Silvija Ani over the weekend buying my wonderful used VW CC. She really knew the car and Volkwagen as a brand. This was my second test drive of a CC one at a different dealer, and Silviji knew WAY more the car. She had the car waiting for me as a arrived an hour before closing. There was not much room for negotiation on a used car, but I feel like compared to other dealers the pricing was really good on the car. I really enjoyed the test drive and the car eventually sold itself. I will say they don't haggle you too much but there is the typical finance person trying to get me to finance when I already had been approved from a outside lender but that was expected. He had a great personality and was very informative on their warranties and the numbers, but I was not interested. Make sure you pay attention to what your signing not just the "car note".Overall, I enjoyed by experience and moving forward I hope I have the same when its time for service.


Mostly good experience

4.4
tyhenh on 11/26/2014

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Corey Haynes was a true professional. It was easy to see how he believes in what he sells and how much passion he has for his job. We purchased our vehicle within several hours of Corey showing us a variety of models. I would highly recommend Heritage Volkswagen of South Atlanta. The only bad taste I had was what seemed like a bit of high pressure sales/scare tactics to purchase extended warranties during the financial closing. I had to actually cut the representative short and explain that I had my wife and three young children waiting for me and didn't really have an extra 30-45 minutes to listen to the entire sales presentation. I didn't care for the way the representative showed me a VW part, took the time to explain how it was his bank, dump the pennies out and then commence to use scare tactics to tell me how expensive it is to repair that particular part if I didn't purchase an extended warranty/service plan. This tactic uses fear as a sales tool and I don't care for this line of thinking. I didn't find this tactic to be in line with my otherwise fabulous experience at Heritage VW of South Atlanta but am willing to overlook this bad memory because all other aspects of the sales process were superb and Corey was amazingly courteous and professional. Thanks again, Corey!


wonderful experience

5
smuniz6679 on 11/25/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I had a wonderful car buying experience back in September. Our salesman Corey was absolutely excellent! We will be back for another purchase.


Great Customer Service

5
bigham1973 on 11/19/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Recently I took my VW CC to the Heritage Volkswagen of South Atlanta and it blew my mind. The service I received was top Notch. My car was well taken care of and finished in a timely manner. The facility was very clean and there was a movie theater inside the service department. I was very impressed with the overall service I received and highly recommend this location to all VW owners. I was never pressured to get something done that I did not need.


Best Service Department

5
Lynda Turner on 11/06/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have purchased 4 VWs from Heritage! I love Volkswagons but if the service department were not amazing I wouldn't continue buying them! I only like driving VWs but if not for Brad Cody and his helpfulness and wonderful attitude servicing would not be so easy! Love Heritage!


Consistently Good Experience

5
BarbaraAM on 09/11/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Service Heritage VW is fantastic! I've bought 2 vehicles from them and always have a good experience when I bring them in for service. And the service waiting area amenities are second to none!


John Curvin

5
Tomcurvin on 09/10/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Fantastic experience from A to Z! Silvia Ani is a true professional at customer service. She listened extremely well and made sure all my needs were met. I drove home in a new Jetta. Visit Heritage VW and ask for Silvia.


Great Service, Better Prices

5
bunnie30305 on 09/03/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I always get quick service and great prices here, it's worth the drive from intown and the waiting area is comfortable with a nice theater and separate internet cafe.


The best customer service!

5
monicaaprothro on 08/26/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience was a total pleasure.. Every detail of the work done on my 2012 Passat was explained before and after the service was completed. . They had me in and out in a timely manner. My appointment was the first of the morning. so the beverages, fruit, and doughnuts that were made available were right on time!


Great Dealership

5
katd13 on 08/06/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I found my 2009 Toyota Sienna van at Heritage's website. I visited the dealership and did a test drive. Once I decided to purchase the van, Matt helped us through each step. He was a great salesman. It was a relatively easy process from start to finish. . They take pride in their products, too. The 2009 I bought looked brand new, it was so clean! It was one of the best car buying experiences I've ever had! I would definitely recommend Heritage to anyone looking for a new or used car.


Review

4
Larry Todd Walker on 07/27/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 2.0

Great place to do business!!! Down home folks and no pressure!!


Awesome Car Buying Experience

5
Lady112017 on 07/19/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am a previous customer who enjoyed my first and second car buying with Heritage 6 years ago that I returned to buy another. It was exactly what I expected. They understood my needs and helped me find a car that met my affordability. I will always recommend my friends and family to Heritage.


Great Service

5
buchanan.meredith on 07/14/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I always enjoy bringing our CC in to Heritage VW. Brad is always very helpful and courteous, and the work done is excellent. I love that they washed my car for me too! Great customer service.


Great internet shopping experience

4.4
Jim StClair on 07/09/2014

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I purchased my 2010 Mustang convertible from Heritage via the internet, after finding exactly the "right car" on Cars.com. Anthony was tremendous in assisting me, to include personally picking me up at the airport in my car. I would wholeheartedly recommend buying a car from Heritage.


I love everything about Heritage VW!!!!!!!!!!!!!!!

5
Julie O'Neal on 07/01/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have been a customer since 2007 since I changed from a Mercedes to a VW Bug..due to the fact that my husband passed away..RBM was so far away and I first fell in love with Amr, then Robert, then Bill and adopted Bryant Hall as my other son..I love Heritage VW..never have I had a problem that wasn't fixed on the spot!!! Really I don't remember a problem..I can't wait for my next new Bug..Thank you all for being so nice to me..I love you all!!! Julie O'Neal


Retail!

1
Joshua C on 06/24/2014

Customer Service: 1.0 Buying Process: 1.0

A note to used car buyers: Heritage VW now employs "haggle-free" used car pricing. This is just another way of saying that their prices are non-negotiable, a la CarMax. I'm not sure when they began doing business this way. My wife and I bought a used vehicle from them a few years ago, and we were pleased with the deal we were able to negotiate. Their used vehicle prices seem to be comparable to those of other dealers. However, you can negotiate with other dealers for a more reasonable price, while at Heritage you cannot. So, if you enjoy paying $2000-$3000 more than the trade-in value for a vehicle, then I encourage you to shop at Heritage Volkswagen. Or CarMax.


Simple and easy

5
DJ Adams (Ty Edwards) on 05/31/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

They had the car I wanted and the financing I needed. The entire process was easy the only difficult part was my work schedule (because I work out if town) and even then they made it simple. When I got back all I had to do was sign my paperwork and drive off. This is the way car buying should be.


Best Car Buying Experience Ever!

5
CourtneyGarrett on 05/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I paid my first visit to Heritage and Corey greeted me. We test drove and ran some numbers. After realizing the used Beetles were not in my price range, I left for another dealership. After wasting an entire day and the other dealership making me very upset, I called Corey. He immediately told me to come back and we would figure it out without a problem. I was leery. I knew that it would practically be impossible. The next morning, we arrived back at heritage. Everyone is SUPER nice. You aren't just working with one person, it is the entire sales force. A few hours later, we drove off in a brand new Beetle!! I am so happy! What a great environment to buy a car and work with very nice people. Thank you Heritage!! I will see you in a few years!!


EXCELLENT AND OUTSTANDING CUSTOMER SERVICE

5
Emmanuel on 05/22/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This was by far the best dealership ever visited for a car. From the direct/straight shooter approach of the awesome sales representative (Quinton Pratt) of my options while at the same time exhibiting extraordinary time and patience to assist with helping me make an informed decision as a first time new car buyer; I am forever grateful for this wonderful experience and trilled to have Heritage Volkswagen of South Atlanta as my dealer of choice. The entire team is OUT OF THIS WORLD and a true representation of the AWESOMENESS of the Volkswagen brand!!!!


Frequent Customer

5
Julie O'Neal on 05/09/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband and I always drove a Mercedes.we bought our granddaughter a VW Bug..my husband passed away..RBM was too far away for me..I remember how I liked Amr..I decided to trade my 2007 Mercedes in for a VW Bug..the rest is history..only Robert knows how many VW's I have bought..Because of Amr, Robert, Bill, Michelle and especially Bryant Hall I will never drive anything but a VW Bug..I made a mistake, I bought a VW Golf once..Amr said I wouldn't be happy, I wasn't..back to the Bug..Bryant Hall is my service advisor and my other son..I fell in love with everyone at Heritage VW..especially Bryant..I am 72 years old and can do that! They are all lovely to me. I have never heard a word but good things about Heritage VW!!!! Thank you all for taking care of me! Julie O'Neal


Nice service experience

5
Laura on 05/06/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Coolant warning light went on and needed to be topped off. Because I wanted to make sure I got the correct coolant recommended by Volkswagen, I wanted the dealership to do it. We left the car at the Parking Spot since we were going out-of-town. When we returned, coolant light was out and detailed work order was in the car with no charge! The coolant chamber was drained and refilled. Thank you so much!!!


Great experience

5
Daveatc on 05/04/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Shopping for a van. After looking at several I found the best option at heritage. They were priced right and required no negotiations. We worked out a deal on my trade and I was out the door. Very professional staff from top to bottom. If you get a chance, you should check them out. Ask for Tim Lennox, he was awesome.


Heritage VW Lithia Springs

5
lisab on 05/02/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought a vehicle two weeks ago. Marc B, was my sales consultan. Awesome personality. Very patient. Showed me several vehicles. Looked for exactly what I wanted. Finance portion went quickly and very fair. This is my 3rd car from Heritage Lithia Springs. Awesome service every time.


Awesome new place!!!!!

5
Braves#1 on 04/25/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I love the new facility. Brad was really nice and took time to go over what work my Tiguan needed.


The Absolute Worst Customer Serv I've ever had.

2
Elaina Royston on 04/24/2014

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 5.0

This is the absolute WORST customer service experience I've ever had. I originally came on line and wrote a gleaming customer service report after I purchased my vehicle. I actually had a very pleasant experience pre recall... yes prerecall. I had my car three days with 200 miles on it when it cut off, fully engaged on the highway. My issue isn't with the fact that the car left me on the side of the road, ALL manufactures have recall's. My issue is how I was handled afterwords by staff and VW as a whole. To now know, I never even had an enforceable contract and their decision to hide that fact instead of being transparent and saying they made a mistake is incomprehensible. The arranged a collateral swap that could never be executed because they failed to remit a signed contract.To write the experience would be a book, I'm not going to do that, however I will say, the true mark of great customer service is how you handle a client/ customer when there is a problem. I was mishandeled! I will never make another purchase from Heritage, nor would I refer anyone.


Excellent New Facility as Well as Sales Expertise

5
Morris Volkswagens on 04/04/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My wife and I have been purchasing cars from Tim Lennox since 2008 which includes our now married 3 children for whom we co-signed for their VWs as well. We actually bought 5 VW Jettas and Beetles from Tim in a one year period back in 2008 and I just bought my third Jetta from him. I have driven a 2008, 2011, and now 2014 Jetta that is my favorite of the 3 purchased, with all thanks to Tim for his excellent assistance, attentiveness, and making me feel like I was a VIP customer. My wife is driving a 2012 Tiguan also purchased from Tim and definitely plans to trade it in with him in 2015, while our youngest daughter is doing so with her 2011 Jetta in the next 6 months. We do not shop around for another car type or dealer since we know that we can always count on the team at Heritage Volkswagen of South Atlanta along with Tim's expertise and professionalism. Thanks, Joe and Charlene Morris


Wonderful Atmoshper

5
Tim was my saleman and I also worked with Dj on 04/04/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I went into this dealership frustrated, irritated, and...... just not happy. My first words were, I am super frustrated right now and probably not the easiest customer to deal with. I am in a rental and need someone who has the patience to deal with me. That salesman was assisting another customer but he put me with an older gentleman that has been selling cars for year's (TIM) and he is now earned the nickname PaPa. I would definitely go back to Heritage


worth the 40 mile drive, big time!

5
donny c. on 03/28/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

one of the two best car or big purchase processes my wife and i have ever had the pleasure of experiencing. we live in woodstock georgia and groaned when my car loving wife informed me we would have to sojourn to south atlanta - fulton county area for her vw beetle. worth every mile. sales consultant c.shaun haynes and ron could not have been any nicer or more accommodating, i dare say they made it ..... fun. gotta fine deal, happy wife became even happier and we could not be more pleased. thanks heritage vw!


Always a pleasure and it keeps getting better!!

5
Derria W. on 03/28/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The staff can get very busy but each service staff member always take the time to be courteous and recognizes each customer. That can be a very hard task to pull off at times but they have never failed to be pleasant. I would like to say thank you for doing that. As for the new facility, love it! It's always clean and comfortable. Having access to coffee, donuts and fruit while waiting is great but the theatre room tops all of those things because it is amazing!!!


Excellent Service

5
bigpondus on 03/27/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Heritage Volkswagen is the best in class as far as I'm concern, with outstanding customer service and worry free car service. Bryant Hall was nothing but super customer oriented and took good care of me and made sure I was included in all phases of the process...Good job each and everyone...Thanks!


Salesman was fantastic. Everyone did a great job.

5
Steve Bass on 03/25/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Salesman was fantastic. Everyone did a great job. Came to look at a van I had never heard of, left with one! Did better on trade value than any one else. I too have told everyone who asks to go see these guys. My family loves the Volkswagen!!


Great People

5
R. Mays on 03/25/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

You have a Great People in your Organization!! Im looking to buy my daughter her first car, it will be a Volkswagen and it will come from Heritage Volkswagen. Thanks for the Great service!


Great car buying experience!

5
Pamela H. on 03/14/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Everyone involved in the process was very pleasant to deal with. I have already recommended Heritage to another friend in the market for a car. The salesman, sales manager and finance manager were all very helpful in the process and very polite.


364,000 and still running thanks to them!

5
Antoinette on 03/12/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Bill Kenny and his team are outstanding! They are extremely courteous to me and continue to patiently provide the best care possible for my 'elderly' (364,000+ miles) beetle.


My dream car with a dream experience

5
Slemmenes on 03/06/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband and I are so impressed with the quality of service at Heritage VW. Buying a vehicle can be a daunting experience. So when we decided a more reliable car was a necessity for me, we knew It was finally time to look at a Jettawagon. We were fortunate enough to be paired with Quinn as our salesperson, with energy matching his expertise, we knew we were in good hands. D.J was accommodating, professional and personable-Hands down the best car buying experience!


outstanding service

5
Sonia M. Johnson on 03/06/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I have bought many cars over the years, but my recent purchase will be one I will never forget. Heritage VW made me feel that they were concern about me as a person and not just a customer. The staff was very knowledgeable, professional, friendly and eager to help us. I have told everyone about my great experience .


Excellent Customer Service!

4.7
A.J. Clark on 02/28/2014

Customer Service: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Excellent customer service, quick service, and very comfortable waiting area!!


Great Quality Service!!

5
Nik G. on 02/26/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Brad Cody and staff were outstanding! Thank you for getting us in and out as quickly as possible!


Quick service

5
Busybee on 02/20/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I love coming here. The service guys know what they're doing and good people.


Love my Jettas

5
Michelle Y. on 01/24/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We bought both of our daughters Jettas from here and we love it! Tim was great. He was never pushy and he gave us all the information to make our decision. We never felt pressured and loved it. I forgot my Service Advisors name but everyone is helpful and friendly. The new place is great and comfortable.


2013 Jetta Oil Change

5
Yani on 01/21/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I originally came to get my car washed, but they reminded that I get free oil change. So I got my free oil change while I wad here. I grabbed some hot chocolate in the lounge area and everyone was really nice.


Great Service

5
Starz on 01/15/2014

Customer Service: 5.0

Heritage Volkswagen of South Atlanta has great prices and even better people. The VIP Program gives you an additional $5,000 or more worth of perks and they don't tack that on to the price of the car. I had my reservations going in..If it seems to good to be true, it often isn't. I can assure you that this dealer is an exception to the rule.


George the Tiguan

5
Cathy on 01/09/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Love the new facility. It's very nice. I really like the theater. All they need is a popcorn machine!


TDI recommended service

5
2012 TDI on 01/09/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Fast, friendly and knowledgeable people. Love the new place.


Beetle recall

5
Tranice on 01/02/2014

Customer Service: 5.0 Overall Facilities: 5.0

Had to take my Beetle in. Love the new place. I love the theater! So comfortable I took a nap. I wish the prices were cheaper, but the people are nice.


Tiguan Work

5
Tiguan H. on 01/02/2014

Customer Service: 5.0 Overall Facilities: 5.0

Got my Tiguan serviced here. Nice facility. Friendly people.


I had a great experience at Heritage Volkswagon. ...

5
cwilson73 on 12/18/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience at Heritage Volkswagon. Everyone was so nice and welcoming. Tim Lenox was very knowledgeable about the inventory. He listened to what I was looking for, then found me several options. I never felt rushed, or like I was being forced one way or the other. No hassling. I was the one in the driver's sit literally. He helped me and guided me along, even offering suggestions along the way. The whole time keeping me laighing, and making my car buying experience the best I have ever had.


Ron Duffey

5
Ron Duffey on 11/21/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I don't know why anyone needing a VW would waste time going anywhere else. Ernie Hodge has a great facility and his staff gives outstanding service and makes getting a new VW Beetle (second one) a pleasant process. Silvia Ani goes over and above to make sure her customers are treated with respect and provides any information you need to decide on your purchase. My wife is Ernie's biggest fan!


Ty Edwards is the best!

4.7
Mr. Smith and Ms. Pabon on 11/18/2013

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Hands down the best experience with buying a car yet. Very very professional but at the same time we felt at home. I never felt pressured to make a desicion. We were informed, by our seller, of all the deals and special treatment you get just for shopping with Heritage. I love my new car and free oil changes for life. Ms. Ty Edwards is the best! She is motivated beyond belief to get her clients the best deal possible and she did it for us. We thank heritage very much, much and will be back soon to say hello and take advantage of our free car washes as well! I Feel complete satisfaction!!!!!


2013 Santa Fe

5
Scott on 11/15/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Heritage VW had the best price on the internet period. I drove 700 miles for this purchase and would do it again without hesitation. I appreciate how they include dealer fees into advertised internet pricing. Most dealers would only disclose that after you agreed on price and then add it on. Special thanks to sales people Silvija and Nicole. They were very professional and understanding of all my concerns and even picked me up from the airport! They sent me detailed photos of the car when requested and were a pleasure to deal with. Overall it was a very good experience and as easy as car buying gets.....


Good buying experience

4
Gren on 11/03/2013

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

I bought the 2013 VW Jetta and I am happy by the way Sylvia assisted us and took through the whole buying process and facilities . It was a good experience overall , one we would never forget . Thank you and keep up the good work.


Great Service

5
VW 4 Life on 11/01/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great service from everyone but especially Mr. Cody! He answered all of my questions and assured that my car would be taken care of. It was the easiest time I've ever had at any dealership!


Great Service!!!

4
Andrew20thGTI on 10/31/2013

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

I have bought 2 VW GTI from Heritage VW. The staff at Heritage VW are really friendly. If you need to bring your car in for service talk to Bradley Cody. This guy knows is stuff and can take good care of your car like he has taking car of mine for years.


Heritage Volkswagen/Saleswoman (Silvia Ani)

5
Willie I. on 10/30/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I went into Heritage Volkswagen just to look around and I met Silvia Ani. She showed me around the lot and I ended up test driving a 2013 Jetta SE. I originally thought about some way over my budget but Silvia suggested the Jetta as a more practical choice which is what I could afford without breaking my bank account. She was honest, courteous, and made my experience buying my first new car rewarding in every way. I love my new Volkswagen Jetta! Thank you Silvia Ani for making my new car buying experience such a breeze! Please see Silvia if you are in the market for a Volkswagen!


Customer Service

5
Herbie Hancock on 10/29/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently took my 2013 Golf R in for regular service. I came in contact with Bradley Cody...His customer service skills can not be beat. He dropped what he was doing to explain the process. He purchased a drink out of his own money and gave me a tour of the new 5 star facility. After, I enjoyed a movie on big screen inside their theater room...I am a customer for life, Thanks Brody!!!


I purchased a beetle in June - directly off of the...

5
Laura B. on 10/28/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased a beetle in June - directly off of the showroom floor. I am still in love with the car; however, I would not have purchased it if I had not had a great experience at the dealership. Everyone was helpful, friendly and knowledgeable, including the service visit with Bradley Cody for the protective coating. (Well worth that investment!)


Bradley Cody

5
Hancocks on 10/27/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We always have a great experience at Heritage! Our 2012 GTI and 2013 Golf R deserve the best, so we always see Bradley when we are there!


buying VW Tiguan from Heritage VW (Silvia Ani)

4.7
Lutz Steindl on 10/26/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Thanks for assisting us to find a the right car for us after moving from Germany to the US. My wife and I have visited other car dealers prior our visit the Hertiage VW location in Union City. And from the beginning we felt to be in good hands. Therefore we decided to by a VW Tiguan from the Heritage VW.


The "BEST" car buying experience I've had. ...

5
Geraldlw on 10/22/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The "BEST" car buying experience I've had. Shaun (Corey) Haynes was a true professional. Never did I feel pressured nor did I feel the price agreed upon wasn't below the market value of the vehicle. I did my research and visited several dealerships and found the best price at Heritage Volkswagen of South Atlanta....ask for Shaun Haynes


Outstanding service

5
Lynda Turner on 10/22/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have purchased 4 Volkswagons from Heritage. I love VWs but more than the cars I love the service department. Brad Cody makes every service visit a pleasurable one. I never feel pressured to do anything unnecessary to my cars. He always calls me back promptly and is so helpful. Recently he kept me from having to have my car towed by listening to the sound over the phone and telling us that it was a battery dieing. We jumped it off and took it directly to Heritage and within several hours we were home with a new battery and a perfectly running car all thanks to Brad.


Service done right!

5
Joe C. on 10/22/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I own a 2009 Jetta that I have had serviced solely at Heritage VW in Union City. Brad Cody and the guys in the service department have ALWAYS taken superb care of me and my car. Maintenance prices have been much more reasonable than I originally expected when I purchased the car... especially since it's a diesel. I've been able to drop in at any time for an oil change with quick and speedy shuttle service to and from my office around the corner. Kudos to the boys at the side door !


Top Notch Service Department

5
VW CC on 10/21/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service department is excellent. Brad Cody, my service consultant, was professional and knowledgeable. I was impressed with the convenient appointment time, having my car finished quickly, and the beautiful new facility. I am a VW customer for life, having a dealership like Heritage just makes my experience even better.


Silvija, the best!

5
Joe Mendes on 10/21/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We have purchased two vehicles from Silvia Aniuliene of Heritage Volkswagen. We purchased both vehicles sight unseen. Silvija was honest and fair; both vehicles exceeded our expectations. After shopping several other dealers, Silvija really went the extra mile. She may not be the first dealer we dealt with, but she will certainly be the only one in the future when shopping for a VW.


Best Service in the South

5
Happy on 10/16/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

As educators, we depend a great deal on accuracy, reliability, and quality. Within 2 hours Ron and Shawn delivered the greatest service My husband and I had experienced in our 21 years of car shopping. We told them what we wanted, and we walked out happier than we expected: 2 high performing vehickes, a Tiguan and a Passat, smooth financing, Volkswagen Advantage guaranteed (a wonderul surprise!). No more $12 per day to park my car at the airport because of the Airport Park and Service program, unlimited car wash, and oil change for life to name a few!! Expect the entire staff to be courteous, especially the manager, a comfortable, retro atmosphere that is inviting and immaculate.and a pleuthora of professionalism. Volkswagen lives up to their brand. GET IN AND GET HAPPY WAS REAL. NO HESITATION NEEDED HERE.


For a sales person I was a bit smitten with the amount of...

5
Youmansx4 on 10/15/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

For a sales person I was a bit smitten with the amount of help, time and friendly advice he shared with me and my wife during our car purchasing experience at heritage.


Heritage Volkswagen of South Atlant

5
Not happy with the Camry on 10/10/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I went to Heritage Volkswagen of South Atlanta to find my new car. Silvia Ani was my agent and she did an excellent job helping me to decide which VW I wanted. She was very adept in all of the vehicles on the lot and let me and my husband drive several cars to get a feel for what was best for us. Thanks, Silvia!


FANTASTIC Buying Experience

5
The Mann Family on 10/10/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We have purchased three vehicles from Heritage VW of South Atlanta, Our sales person Silvia Ani is fantastic, we totaled our 2012 VW Turbo Beetle and thought with no down payment or trade in we were not going to be able to get another vehicle. Silvia called us in and said they could help, we have a 2013 Turbo Beetle that is identical to our old one and we could not be happier with Silvia's professional and personal approach. She is OUR sales person and now friend. We have had three different cars serviced at their beautiful state of the art dealership and Brian and the service team are ALWAYS on their A game, Thank You Heritage VW of South Atlanta, we will definitely purchase ALL of our vehicles from you in the future. The Mann Family of Fairburn, Ga.


Excellent Service, Great staff, friendly people

5
Linda M on 10/10/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Thanks for the opportunity to let you know that Silvia Ani made my car buying experience a pleasure. We purchased a 2013 Passat from Heritage at Union City. This was by far the best car buying experience I've had. Although she was busy, Corey continued the excellent service. Great accessibilty whether on the phone or when I showed up at the dealership. I don't hesitate to tell others about your dealership and the friendly service.


Not one but TWO Red Beetles!

4.8
Allen from PTC on 10/09/2013

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Yes, you read correctly. We purchased two red 2013 Beetles at the end of 2012. We love them. These are not our first experience with Heritage as these are number 5 & 6. We love the experience at the dealership and most of all I appreciate the fact that they LISTEN to their customers. Our experience with Silvija Aniuliene was the best. She is professional, a good listener, works for her clients, is mindful that the dealership still has to make a profit, matches her deeds with her words, and consistently follows through. We will be back when it it time to trade these in for something new!


BUYING A NEW CAR AT HERITAGE VW

5
Sharon Reid on 10/08/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My experience at Heritage was wonderful, Silvija Aniuli was the best sales lady ever she is such a caring person and also Ron (finace manager ) Silvija is just a jewel everything I wanted in buying a new car I got and I will diffently buy another volkswagon (love it , love it.


Heritage Volkswagen: Great Experience!

5
Frank on 10/08/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I've bought my last two cars at Heritage Volkswagen, and had fantastic experiences both times. Silvija Aniuliene was a pleasure to work with!


So Please

5
Shannon on 10/08/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have the best experience purchasing a car fomr Heritage Volkswagen. Silvija Aniuliene was the best help during the process of buying my car.


Bought German cars for years, this dealer is best

5
German auto fan on 10/08/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have bought new Audis, BMWs, and Mercedes for over 25 years. We bought a 2013 Beetle convertible from Silvia at Heritage. She was incredible. We ordered the car - she kept us informed all along the way, got a great deal, and she has followed up again and again to make sure we are enjoying our car. Brad in the service department is efficient, fair, and accommodating. The facilities are the best I have ever seen. This is the best dealer the German car manufacturers have to offer. The big ones in Atlanta cannot hold a torch to this dealer. The people make the difference, and these are the best. There is nothing about the experience that I could suggest they change. If you want a car, I highly suggest you ask for Silvia and insist on Brad for your service advisor.


Great Salesperson (Silvia Ani), Best Dealership!

5
Passat driver on 10/07/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We bought a 2013 Passat from Silvia last December and couldn't be happier. The car is great and Silvia was a great person to deal with during our car buying process. I would definitely buy an another Volkswagen from Silvia. Thanks.


Thank you Silva.

4.7
Lynn on 10/07/2013

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Silva is very nice person I have met. She is so sweet and helped me deliver the car. Actually I was shopping for a car more than 4 years and finally she helped me to find a beetle with my favorite color. The price is not bad, even I though it should at least go down for $500-$1000, When I negotiate the price, the manager played a trick on me with warranty, he agreed with my price but change the deductible from $100 to $500 without notice me. That makes me feel bad, but, anyway, the 2006 blue beetle is very good and Silva is very nice, I still love to buy it. she helped me to find the windscreen for the used car. I haven't go to do the free oil change but I assume the service should be good.


Really enjoyed My experience. I spoke and was helped by...

5
ablesk on 09/28/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Really enjoyed My experience. I spoke and was helped by several people all were knowledgable and extremly helpful. I would recommend Heritage to everyone. Thanks to Tim.


Ive been to so many places looking for "the...

5
Bflynn2108 on 09/18/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ive been to so many places looking for "the car" and corey really helped me and my husband find that. The level of customer service that I received was outstanding!!!!!!!


Best car buying experience ever!

5
Makeba newnan on 09/10/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had one of the best car buying experiences ever at heritage Volkswagen of south Atlanta. This was my first time buying a car, but the only thing that would have topped this experience is if they would have given the car to me for free! My mom, someone who had bought many cars in her time said this was the absolute best experience she had ever had. They work with you to make sure you are ultimately happy with what you get in the end not what they have to sell. It was just the best thing ever. If there was more than five stars I would give them more.


I had the WORST experience at your dealership on...

1
Daimec on 08/20/2013

Customer Service: 1.0 Friendliness: 1.0 Overall Experience: 1.0

I had the WORST experience at your dealership on Saturday...My Husband and I came in to look at 2 cars (granted we both had just got off work) I own a very successful business in Suwanee and he drives trucks...But we were tired but PREPARED to purchase two cars. One for my business and the other a personal vehicle. We were on the car lot for about 15 minutes before going in...We had to ask for assistance and when we finally got someone it was your salesman "Eric or Erin" a younger guy. We ask him for prices on 2 cars on the used side One was a BMW and the other the convertible Beetle...He started texting someone before he even attempted to look for the pricing then when he did he said the Volkswagen wasn't in inventory so nonchalantly said "I HAVENT A CLUE" and didn't try to even find out. It was the guy sitting beside him that told us. We were getting agitated but still ask to look at both cars. We went outside and when he came out about 5 minutes later he drove around in a older Honda Accord and said he had just got that in on trade and we should be looking at that and it was just $6500...WE WERE FLOORED!!!! We didn't ask anything about this car but he made up in his mind that thats what we need. Needless to say my husband was MAD as *** by then....he ask the guy what makes him think we want that car and pay that for that overpriced car...he went in to say he would get his manager to find out how much they paid for the car BUT instead came out with another sales guy who said could be helping us from there on out...HE WAS CLEARLY Racial profiling us and didn't want to be bothered....I WOULD NEVER recommend your dealership to anyone and has told everyone and will continue to do so about the AWFUL experience we had there!!! You guys need to reevaluate who you have working for you as you never know who will walk through the door!!!


This was my second purchase from Heritage VW South...

5
GDubbz78 on 08/15/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

This was my second purchase from Heritage VW South Atlanta, both times my husband and I dealt with Corey Douglass. Not only is he always pleasant, professional, approachable, honest and knowledgeable, but also he makes the experience as painless as possible. Corey was always willing to satisfy our needs, answered all our questions and concerns...he always goes above and beyond which is highly appreciated. Both experiences have been great at Heritage VW South and its never about the sell, but customer satisfaction. Thank you!!


Car Buying Experience

4
jboed on 07/24/2013

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

Robert McNeill was very helpful with the car buying experience. He did not drag me around or try to persuade me to get a particular car. Robert is a honest salesperson who made me feel comfortable throughout the entire process.


Great experiences with the dealership ! Great...

5
Parkerashley on 07/23/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experiences with the dealership !Great correspondence with staff !Special thanks to Sale Consultant Corey Haynes all ways sending the email about the great service and benefits of coming to shop at the Heritage VW dealership . Thats what lead me into the dealership. I can truly say I will always be a Heritage VW customer !score 100


GREAT ATMOSPHERE AND THE MOST AMAZING EMPLOYEES...

5
cory and dre are the real dynamic duo!!!! on 05/26/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had the most amazing experience. iwas quite aprehensive with the whole new car experience but thanks to dre and ability to understand and walk me thru the initial steps with the application,i manage to feel relieved just by taking a step. dre called, krissy called, and dre called again and so did krissy just to check on me and answer any questions i may have had. i appreciate that. well i took a step and the rest is history. i was approved..yyaaayyyy! krissy called, we scheduled an appointment with dre. well it at my appointment that i had the pleasure to meet corey..woww!...aaammaaziing!! the comfort he offered....not trying to just make acommission, but really understanding, explaining the process and working his magic that afforded me to drive away in my dream car. i need also say that the atmosphere and the people that work there were so pleasant and happy for me and my accomplishment...thanks volkswagen i owe you one:-D!!!!!


Several months ago, I decided to shop for a new car. I...

5
Bkarli on 05/16/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Several months ago, I decided to shop for a new car. I visited several dealerships and spent hours on the Internet. When I walked into Heritage, I was met by Dre David. We chatted for a few minutes and I outlined my plan. I told him I was looking at several different brands and ordered if my wife and I could test drive a Jetta Sport Wagon. Dre took a few minutes to show me the car and off I went. When we returned, we asked to drive the Toureg as a comparison. No problem. Dre grabbed another set of keys. We test drove several models this way. We went to several other dealerships and this made me realize how much I liked Heritage. At one particular dealership, the salesman never left me alone. I felt like he was ready to move in, constantly saying " shal we talk numbers?" I was even called three times when I got home.I narrowed my search to two equally acceptable cars. But what made me pick the Volkswagen was Dre. I really liked the way he treated my wife and I during our visit. We were free to test drive the car, speak freely between ourselves and when we returned ten minutes later, Dre was there to answer our questions about the car. This was the car buying experience I was seeking. Ron made he financing paperwork easy. I am happy with my purchase and would recommend Heritage to anyone looking to buy a car.


The most fun I've ever had buying a car!!!

5
Guy and Tracy Ploeckelmann on 05/16/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I can honestly say our car buying experience at this dealership was a pleasure from start to finish. From the moment we walked in to the showroom Sylvia Ani made us feel at ease. Everyone we dealt with (Rondell, Adam, Sylvia) went out their way to make it a great experience.


My great experience! :)

5
Patricia Felder on 05/04/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Silvia Ani was my sales and leasing consultant and she was wonderful. She made me feel very welcomed when I arrived to the dealership. She was very honest and helpful with my car buying experience. I felt like she was very sincere and caring about my decision to purchase a car. I did not feel any pressure or being rushed to buy a car. She gave me a great deal on my vehicle and I love it. I would definitely recommend her to people in the future. Thank you for your business!


Fabulous Experience

5
Dannelle McLaren on 05/02/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My husband and I were looking for a car for our daughter. What a great experience we had at this dealership! Our sales guy was Phillip and he gave us a lot of great information about the car my daughter was interested in (2013 Beetle). Everyone we talked with at Heritage was extremely helpful. We were very impressed with the cars and the people (sales, service, finance, general manager, owner). We ended up purchasing the 2013 Beetle and Phillip even purchased pink ribbon at a local store with his own money and got one of the ladies at Heritage to make the bow to put on my daughter's new car!! Outstanding car buying experience!! Thank you Heritage!


Heritage/Salesman (Robert McNeil)

5
Thomas Westbrook on 04/24/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This was the most amazing and smoothiest car buying experience I have ever had. All I can say is Kudos to Heritage. I have been screaming their name out to Family and Friends.


Fantastic car buying experience. Adam's VV and...

5
Guod on 04/19/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Fantastic car buying experience. Adam's VV and competitive car knowledge, is exceptional. First class customer service coupled with a passion for what he does and sells makes Adam a true professonal and a joy to work with. Customer satisfaction is his ultimate goal.


Great sales rep Silvija A.!!!

5
Happy VW Beetle owner on 04/18/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Got my new VW Beetle, couldn't be more happier. Thanks to sales rep named Silvija A. She's great, no pressure, honest advice, very knowledgeable and professional. Whole process was like buying a car from your your best friend, and that's the way car buying should be.


Corey was friendly, greeting me as soon as I pulled up to...

5
spawnlarson on 03/25/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Corey was friendly, greeting me as soon as I pulled up to the dealership. We had talked in the past about the vehicle I was looking for so he quickly located exactly what I wanted. Corey quickly established a trade in value, honoring the $1000 increased trade in value promised when I bought my last vehicle from Heritage. Ron (finance manager) also quickly processed my paperwork, getting everything completed in a timely fashion. This is my second new car purchase at Heritage Volkswagen in less than a year. I highly recommend them.


My husband and I came into the dealership and Mr. Quinton...

4.4
Onearuba on 03/13/2013

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

My husband and I came into the dealership and Mr. Quinton Pratt was the sales person who assisted us. I had a particular style of VW in mind and Mr. Pratt was extremely knowledgeable about the brand, very professional and very accommodating. We spent a few hours with him which the time flew by. We were very impressed with the dealership and the employees and would highly recommend others to also purchase a VW. I am loving my new VW Jetta!!!


Man I love heritage VW!!

5
Ssmith1144 on 02/20/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

From beginning to end, every member of the heritage team treated me with respect and class. Every step of the car buying experience was thorough and clear. I would recommend coming here first when looking for a car in Atlanta first. The prices are right at msrp and the service was even better.


I am not usually a person that reviews businesses but I...

2.8
mrsemf on 01/25/2013

Customer Service: 1.0 Quality Of Work: 4.0 Friendliness: 4.0 Overall Experience: 2.0

I am not usually a person that reviews businesses but I have had all I can take. My sales experience was fantastic, Tim worked with me to find exactly the car I was looking to purchase. Thank you Tim!From the point of purchase to my current situation is a giant used car customer service cliche. During the purchase process I was lured in by the super warranty program. After I went home and read reviews and details of the warranty program I decided to cancel. I read through the paperwork regarding the warranty....I have the option to cancel...no big deal.I called Ron Douglas to cancel the day after my purchase. A week went by and I didn't hear from him so I called again. No return phone call. I called again. I left Ron Douglas 4 voice mails over 4 weeks. No return call.So then I left early from work to go to the dealership before 5pm hoping to resolve the issue. No Ron Douglas. No one else could help me. So then I went to the dealership on a Saturday and Todd was gracious and helped me out. 6 weeks went by and I never received a cancellation notice.I left Ron Douglas 2 more voice mails. He finally calls me back (It's a MIRACLE!) and tells me he has no record that I cancelled the warranty. Awesome. Since that call It's been over a month and I still have received a cancellation notice.I purchased the car at the beginning of September. I have been trying to cancel the #at$%& warranty since the day after I purchased the car. It has been 4 MONTHS and the issue isn't resolved.Guess what??? This month I have left 2 voice mails. I still can't get Ron Douglas to return my call and I'm still paying for the warranty I'm trying to cancel.


This dealership has great customer service! Quinton Pratt...

5
Jaydeyton88 on 01/09/2013

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This dealership has great customer service! Quinton Pratt was very helpful and efficient! I highly recommend purchasing your next car at Heritage Volkswagen of south Atlanta.


Exceptional service. Adam was very knowledgeable,...

5
Chusband on 01/02/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Exceptional service. Adam was very knowledgeable, pleasant, confident and had a wonderful and bubbly personality. I would recommend anyone to go to Heritage VW. If Adam, Tim and Ron are representative if the rest of the employees you all have an exceptional team.


excellent

5
nyislandersfan on 12/29/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Tim and Derek offer great customrr service never felt pressured in the sales process and Derek's' team ha been wonderful everytime I brought my car in to be serviced. This has been a wonderful experience.


I came in to get my car serviced and while I was waiting ...

5
see_edwina on 12/05/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came in to get my car serviced and while I was waiting I asked Dre David to tell me about the GTI that was in the show room. He was not only Knowledgeable but he had great customer service Skills. Kevin in the service department did really well with me as well. I ended up buying a new car because of the knowledge that Dre had and the offer that I was given I couldn't pass it up. Kevin in the service department made sure that the car was detailed very well and also gave really good customer service. I was very impressed and I was treated with the utmost respect and with VIP treatment I thank you and will do business with Heritage Volkswagen in the future, my next car will be with them.


Service is excellent

4.5
Emma on 11/27/2012

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Really enjoy coming here to service my jetta. They are a great group of friendly and helpful dealers.


Great place

5
Janet on 11/27/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I went here to buy my passat about three ontgs ago and couldn't be happier. The service I've received is impeccable and although it's a bit out of the way from Marietta I will continue to go here because of the class and courtesy the staff has.


Great team and people. I was stuck in a bad situation...

5
sama0245 on 11/21/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great team and people. I was stuck in a bad situation without a car and they gave great customer service. I can not thank them enough.


Silvia made this experience much more comfortable than...

4.8
NewPassatowner on 11/20/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Silvia made this experience much more comfortable than any other previous dealership that I have been to. She made sure I was well aware of my options and even invited others to further explain to make sure I understood. Silvia is the person that I would recommend for my friends and family to ask to help in their search for a new vehicle. She pays very close attention to your needs and concerns and strives very hard to meet your expectations. She is a great salesperson online and in person.


Bought my jetta here on Saturday!

5
John on 11/19/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Mr. Dre was who I dealt with and he took great care of me. Customer service piece was up to par and he worked well with my budget. Overall they are on an honest and caring dealership to do business with.


Service and bought certified used vehicle

5
Mary on 11/19/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The dealership is a great place and fix it right first time. Mark Stabler is the shop forman and I have been going to him for 6 years. Service is alway quick and they truly care for their customers and become familiar with you and make you feel like family. Overall nice place and I will continue to come here. Ron Douglas is who I would call if I needed a new car or anything at all for sales.


Service

5
Clint on 11/19/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We have two VW's and have them serviced here regularly. They consistently provide yeoman's service, and without fail put the customers need first. Helped me through a couple of tight spots when I required unscheduled service. Always confident that our vehicles are maintained with safety in mind.


Corey Douglas is an OUTSTANDING Car Salesman!!! I would...

4.8
asutg1 on 11/06/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Corey Douglas is an OUTSTANDING Car Salesman!!! I would recommend him and Heritage Volkswagon to anyone! Finance Manager, Ron Douglas is very kind and patient also.


Great sales experience

4
Shane Lyons on 10/09/2012

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

Great experience looking for used car. I met with the sales person right before closing and was able to purchase the car on the spot. The sales person and finance officer were wonderful.


The crew at Heritage VW has been great to my wife and I....

5
keith.walton.98 on 09/17/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The crew at Heritage VW has been great to my wife and I. Ron Douglas has been an awesome salesman and has been promoted since our last purchase at Heritage. He put us in touch with Quinton Pratt, who has been an awesome guy to work with. They are both VW enthusiasts and it helps when talking about the real experience you can have from driving a VW. The service department crew is great too. Never a long wait, and the shuttle and rental service they provide for free, is second to none. Do your self a favor and head outside the Perimeter for a VW dealer....you won't be let down.


no help

1
fastgti on 09/08/2012

Customer Service: 1.0 Buying Process: 1.0

Summited a request to contact me about a VW R32. Got a call from them and the guy was very nice and easy to deal with. I was not able to make it to tge dealership to see it so he told me he would send better pictures, and a video of it while it os running. Never got pictures or video or any other response from him. I sent him an email asking for the informatiin and all i got was spam from him. He would not return my email answer the questions i asked. All i got was when would you like to come and look at it. Got so much spam asking that i just added him to the spam blocker and unsubscribe from their company. I will never go through them to buy anything. I gave them a 1 for at least for the inital phone call.


I am currently overseas in the Middle East. I have been...

1.6
lawsoneb on 09/05/2012

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 4.0 Overall Experience: 1.0

I am currently overseas in the Middle East. I have been looking for a VW R32 for quite a long time now. I found one on Heritage VWs website that was perfect. At first, dealing with Robert McNeil, the experience was better than I have dealt with any car dealer. Robert was extremely helpful and even provided a cell phone number because of my situation with being overseas. I wanted to have the car shipped to my house in Florida and received by my parents and Robert arranged it. Once it went to the finance department, I had to deal with Ron Douglas, at first he was good, he took the loan paperwork that was signed by my parents with a PoA and he took my down payment of $2400 over the phone and said everything was good and that the car was mine. A couple days later I called to find out when the car would be delivered, a woman by the name of Chrissy said the car was scheduled to be delivered that afternoon actually. I was thrilled. Then, the next day Ron Douglas said that the bank wouldnt take the loan paperwork because they dont accept Powers of Attorney and that he would call back to let me know what options were available. I never received a phone call and had to call about 6 times over three days til finally I was pawned off to Todd Towns(Sales Manager). Again, at first, he was very helpful and understanding and said how he was a Marine and new my situation and would go out of his way to help. He got the paperwork resent so that it could be forwarded to me downrange to sign. I got the paperwork back to him and couldnt get ahold of him after that. I called 11 times in a week and left messages to have him email me or call my parents and he never did. We asked him to us some kind of notice when the vehicle would be shipped and he said no problem. Well, after not being able to get a hold of Mr. Towns for a week, we get a phone on a Saturday afternoon on Memorial Day weekend from the shipping company that says, "Hey, we're here to deliver your car".(NO NOTICE) On top of that, the car battery was dead and had to push start to get it down the drive way, and there was absolutely no gas in it. It ran out of gas half way down the drive way(Approximatley 100ft) and wouldnt restart even with a jump. This whole process was extremely nerve racking and about as painful as can be when it comes to customer service. NEVER AGAIN. Also, after all this, I called the Bank that supposedly wouldnt take my loan paperwork, and they said the loan was approved back in July and that I had 3 days to make my first payment after I finally received my car almost 2 months later. However, if anybody uses this dealership, the only person I can recommend you use is Robert McNeil and the price on the car was great.


I was introduced to this dealership by a friend, and my...

5
im89 on 09/05/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was introduced to this dealership by a friend, and my personal experience was delightful. Sales consultant Silvia was extremely helpful, attentive, and made me feel comfortable with the entire shopping experience. I got all the information I was looking for, and everyone at the dealership was A+. I would definitely return to this dealership again, even with the drive involved to get there (1hr).


Was surprised by the good treatment they gave me because...

5
Mika Norrwel on 08/29/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Was surprised by the good treatment they gave me because I was expecting to be pushed and pressured to buy but we are only looking for a car now and want to do reasearch and try. It was very nice how she talked and really wanted to help us.


Quinton Pratt

4.7
theArsonist on 08/29/2012

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

I originally went to them with buying a used car. After they inquired on what I wanted in a vehicle, how much I wanted to put down, what I wanted the monthly payment to be, and so I on; they presented me with several options. The one I chose was a brand new Jetta and I could not have been happier. The whole team, especially Quinton, were friendly and accommodating. Their service plus the lifetime oil changes as well as the guaranteed maintenance made them an easy choice for my car purchase. I highly recommend them to any and everyone who is looking for a new or used VW.


Pictures of the car were inconsistent with actual car....

1.5
verypissed on 08/23/2012

Customer Service: 1.0 Friendliness: 2.0 Pricing: 2.0 Overall Experience: 1.0

Pictures of the car were inconsistent with actual car. Salesman would not even come out to the vehicle when I arrived at the dealership even after I went inside and told them I was there. They sent another salesman out. Did not receive a counter offer even after asking for one 2 times before deciding on traveling to dealership. With one time on my way to the dealership 350 miles (7hours travel one way)The Carfax was inaccurate with noticeable defects of damage, paint coming off and rusting on the car.I came back to Mississippi and on Craig's List found 2 cars cheaper and 200% better than that car whitin 50 miles of home that very evening. My daughter said she would never go back to Georgia again. If you call no service and incorrect information, I would rank you and your dealership on a scale of 1 to 10 a rating of 10. If you call your service good, I would rank it 1. I will for sure not do business with you.


Back in June of this year I was contacted by a sales...

2.2
srgdiva41 on 08/04/2012

Customer Service: 3.0 Quality Of Work: 1.0 Friendliness: 3.0 Overall Experience: 2.0

Back in June of this year I was contacted by a sales person from Heritage of South Atlanta due to an internet inquiry I had made regarding the 2013 VW CC. The young lady scheduled an appointment for me to come and test drive this vehicle and communicate my needs to her. The appointment was on a Saturday and when we arrived at the dealership there were only three salesmen on the floor. We (my mother and I) were informed that the sales associates were in a meeting so the gentleman that greeted us had to accomodate three sets of customers because their contact person were in this meeting. Our sales person obliges us by allowing a test drive of both the VW CC and the VW Passat. Now here comes the insult to my intelligence. I keep it one hundred with my salesperson and explain that I was going through the Bankruptcy process and I was awaiting my discharge letter in about 45 days. He had me to complete the credit Application. My mother and I chose to leave since it was so late in the day. Our salesperson gave me his card and told me to contact him anyday after Monday of the following week. When I contacted him he told me that he had talked to the finance company and they were going to do an "exception status" credit process for me due to my circumstances. The finance company also stated that they would not move further until they received my discharge letter. I contacted the necessary persons to find out that my discharge would take place on July 30, 2012. The salesperson then instructed me to keep him posted if anything changes. I held on to this hope for 45 days. My discharge did become official on July 30, 2012 and I faxed a copy immediately to my salesperson. I visited the dealership (the next day) on Tuesday, July 31, 2012 and completed another credit application, because it had been over thirty days, and while he contacted the finance company my mother and I ran an errand instead of just sitting around waiting. We had not been gone 10 minutes before I get a call, from another salesperson telling me about other options he thinks may work for me. We return to dealership and we are passed to another salesperson who instructs me that the only cars available to me are a 2003 Cadillac Seville ( cost - $7,300; $1200 down) and a 2005 Acura (cost - $9,500; $2500 down) no other cars would do. Now I have never gone to a dealership and the discussion with the finance company(ies) has taken such a small amount of time. I was insulted that they did not take the time to work a deal for me that I left with my 3500 down payment cashier's check and went to another dealership and purchased another vehicle that is a 2012 and did not have to use the down payment at all. The salesperson did not give me any other options other than the two vehicles. He was to call me August 1, 2012 at 11:00am and I have not heard from him or the dealership. Heritage of South Atlanta did not handle my situation with professinalism at all. I am still a VW fan and will acquire one in a few years but not from Heritage of South Atlanta. The final straw is Heritage of Lithia Springs worked a deal for me on a 2010 VW CC and Heritage of South Atlanta could not do the same. I did not take this deal due to the high mileage on the odometer. I am presently enjoying my 2012 Nissan vehicle.


Great experience!

5
Loving my car on 07/14/2012

Customer Service: 5.0 Overall Facilities: 5.0

I "wandered" into Heritage yesterday while looking for a possible replacement for my current car(the best I've ever had). I was blessed with Corey Douglass! From the moment he introduced himself to us, everythig was "uphill". Although I was only looking, he never made me feel that I was wasting his time. He listened to what I wanted, made recommendations,was extremely accommodating and NEVER pushy. My looking and researching is far from over but Heritage will stay at the TOP of my list when the buying process begins and I will not hesitate to recommend Corey. He and Heritage are definately head and shoulders above the other many dealerships I have visited.


The new car sales team at Heritage Volkswagen of South...

5
dfekete on 07/06/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The new car sales team at Heritage Volkswagen of South Atlanta is excellent. I visited the dealership on two occasions before deciding to buy a 2012 Jetta. On my initial visit, Dre asked me several questions which led him to find the features I was looking for in a car the color I liked. I appreciated his low key approach to the sale, and never felt pressured to buy right on the spot. During my second visit I worked with Tim. I feel like I got a real education about the 2012 models from Tim. Although I was pretty much sold on the Jetta I had been test driving, I did explore my options. Both salesmen where friendly and knowledgeable, and they ultimately put me in the right vehicle. Ron, who helped get all the paperwork in order, was also an expert in his area. I was able to ask questions while signing multiple documents, and felt like I knew what was happening at every step of the process. Overall, I am extremely satisfied with the new car buying experience at Heritage Volkswagen of South Atlanta.


Very pleased with Heritage

4.8
Enjoying the Jetta on 07/06/2012

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Over the past month, I have been to Heritage VW of South Atlanta for both service and to shop for a new vehicle. The service department kept me up to date with what they were doing to my car. They were ready to work on the problem I for which I took the vehicle in, but suggested a couple other things. I asked them to take care of the initial problem, and there was no pressure to have the other issues all done at once. I appreciated that. The new car sales team at Heritage is excellent. I visited the dealership on two occasions before finalizing the deal, and worked with two different salespeople. I know how long each had been with VW and Heritage, and they were proud to be working there. This experience paid off when it came time to find my new vehicle. Arranging a test drive and looking at alternatives was not a problem. The whole process from start to finish was smooth, and I feel like I received a proper education about what VW had to offer. I hope not to be in the market for a new car for several years, but will return to Heritage first when that time comes again.


Best Shopping and Customer Service Experience Ever

5
CEE-CEE75 on 06/28/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had been looking for a reliable car for weeks and I went online to find my car. I tracked the car that I wanted at Heritage Volkswagen called made an appointment to meet with someone regarding the car. I spoke with Ron Douglas and he made the process so easy for me and his customer service was superb that I call him for all my vehicle needs. I must say I am enjoying my car and when I am ready to purchase again I will definitely go back to Heritage Volkswagen.


I actually felt betrayed. We've been going to Heritage...

1
Chuck Cooke on 06/25/2012

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I actually felt betrayed.We've been going to Heritage South for a few years. We're "Beetle Folk" and prefer to take our VWs to qualified dealers for service or repairs. A couple of months back, we noticed that oil was, for lack of a better word, "disappearing" from our little 2003 Turbo Beetle. No oil on the carport, no smoke out of the exhaust and no oil smell ... ever. So we took it to Heritage South and they diagnosed the problem as a bad head gasket. $500 repair. For us, $500 isn't dinner money, but if that was going to keep us us from investing $50 a month in Castrol Syntec, it would be well worth the money. So that's what we did.So I checked the oil yesterday morning and it wasn't even showing on the stick, so off to our trusted friends at Heritage South we go. The assistant service manager informed us that the 'repair' that they'd made previously was a problem at the time, but that now our problem was a bad timing belt housing gasket, and for the bargain basement price of $1300 they would be happy to replace it.It really bothered me that he totally dismissed the fact that the first repair changed nothing whatsoever. It was as if he was trying to justify the misdiagnosed and unnecessary repair. We didn't want money back or anything; we simply wanted to know where the 18 quarts of oil had 'disappeared' to. When I asked him where the oil might be disappearing to, he just tap-danced around the question, was curt and generally treated me like an idiot. I was very surprised as Heritage had been so forthcoming and helpful in the past. I really hope this was an anomaly, but either way, we won't be using their services again.


Me and my wife had been shopping for a new car for over 3...

5
helmsmtb on 06/09/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Me and my wife had been shopping for a new car for over 3 months and had stopped many times at Heritage Volkswagen and worked with Chris. I kept telling him we were sorry to put him through all this but he was a trooper and always took great car of us. Even after we took delivery of our new GLI Chris has continued to keep in touch with us. Highly recomended!


Well my parents had bought a routan van from this...

4.8
Jhoy85 on 06/01/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Well my parents had bought a routan van from this dealership and love it. But they said if I ever go up their to ask for silivia as the salesperson. They said she was the best person they have worked with ever! So I went their I bought a tiguan love it. They gave a car to drive while the other I bought came then. And I also worked with silivia, it was nice to have someone who was not pushy and felt like wasn't just trying to get you to buy the car. But a person who cared what you drove. No complaints overall and am very satisfied.


I went to this dealership yesterday afternoon. In our...

1
vawatts on 05/31/2012

Customer Service: 1.0 Friendliness: 1.0 Overall Experience: 1.0

I went to this dealership yesterday afternoon. In our 20-30 minutes there no employees acknowledged us. We went inside to seek help but no one even greeted us. I saw one salesmen working with a couple and 3 in an office talking with no customers. I told my husband lets go. He walked into the room with the three salesmen and alerted them that they have lost a customer. They said sorry but they were busy. I work customer service. I understand being busy. All they had to do was acknowledge us. I was already approved to buy a new car. Once we informed them we were leaving they inquired about our needs. We left there and drove to Heritage of Lithia Springs where Bryan came outside to greet us in less than 5 minutes. It took several hours to close the deal but Bryan was great with keeping us updated on the progress.


$21,500

Mileage: 34950

Color: MAGNETIC

Transmission: 6-Speed

Contact seller for Body Style

City: ,

Engine Type: EcoBoost 2.3L Turbo I4 310hp 320

Contact seller for price

Mileage: 36133

Color: GRAY

Transmission: 6-Speed Automatic Transmission

Body Style: HATCH

City: UNION CITY, GA

Engine Type: 4-Cylinder Turbo

$17,979

Mileage: 10139

Color: GRAY

Transmission: Automatic

Body Style: Sedan

City: Union City, GA

Contact seller for Engine Type

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