Herb Chambers Lexus of Hingham

Service

Tom is one of the best service managers in the business as a former General Motors employee Tom strives to do his very best no matter what the situation you couldn't ask for a better team player than Tom. He is my number one choice when visiting the dealership for service in fact for anything that I need at the dealership

Love my new Lexus

Joe Sullivan was great from the moment we walked into the Hingham showroom. Throughout our meetings he wasn't pushy and gave us all the time we needed to make our decision while also passing on some good ideas for us. When we picked up the new car he spent hours with us going over the navigation and all the other wonderful new options that came on the car. I would recommend this sales person and this dealership to anyone looking for a new or preowned car.

Simply awesome!

My experience was exceptional! Mark Hausman was very professional with great character and integrity. Superb customer service experience. Joel DiLillo did a phenomenal job explaining details of contract.Patricia Maher-Harrison

They Really Help You Buy a Car..Not Just Sell You One!!

There have been very few times in my life where I write a letter of praise to a company regarding service. A company and individual have to stand out tremendously in order for me to do so. My 2004 Kia, I bought from Herb Chambers as well, with close to 200k miles was struggling and I knew it was time to buy a new car. After working a 10 hour day in Newton I raced home as best I could in an hour traffic to Nashua, NH to pick up my boyfriend. We then started our hour and 35 minute drive to your Lexus of Hingham store. Yes, you are reading correctly- it was going to take me almost 4 hours of driving for this entire trip. During the nearly two hour drive to Hingham my boyfriend, who had worked a 12 hour day tiling, kept questioning my decision to purchase from Herb Chambers again. "I can't believe we are driving an hour and a half they can't be THAT good... You might have to pay sales tax because they are in Mass...I am sure we can find a car closer to us!" When we arrived at the dealership we were greeted by a smiling receptionist. We were introduced to Jamal, who was great in bringing the vehicle up front quickly. Obviously I knew I wanted the car after my test drive. Next step...financing. After waiting about 30 minutes my boyfriend was exhausted. We went into Joel DiLillo's office just ready to get this done and drive back home to New Hampshire. Within seconds his high energy and smiling face changed our moods right around! We started talking about our recent move, my past purchases at the dealerships and the Patriots! My boyfriend was very happy to talk.... and talk....and talk ...all about the Patriots that by the end of it I nearly had to drag him away they were having such a great time. Joel said the bank wanted to charge me a high interest rate but he knew someone and was going to call him the next day and try and get me a lower rate. We kept Joel in his office until close to 10pm. He was professional, funny and genuinely happy that we left with a bit more energy than we arrived with. The following day Joel worked on his day off to get me a much lower interest rate and emailed me the wonderful news! He provided us with absolutely incredible service. I am writing mostly because of Joel DiLillo. To say he went above and beyond my expectations would be an understatement. The Herb Chambers Companies are very lucky to have someone so dedicated working for them. He worked tremendously hard to get me the best rate - even though he didn't have to. Joel knew that even if I had to pay a $1200 sales tax or a higher rate that I was still going to buy the car. He is different because he was helping me...he wasn't selling to me. He treated me like a family member - doing his literal best. I can't tell you one company that would have called another business on their day off to help a stranger like that. He could have easily written the deal and been done..but he went beyond what a Finance Director would do. THAT is why I purchase from Herb Chambers Companies and will continue to for the rest of my life; because they hire amazing people like Joel who care. Thank you Herb Chambers and thank you Joel for everything! Oh and by the way...my boyfriend now understands why Herb Chambers Dealerships truly are as he says..helping us buy a car and not just "selling" us one.

Buyer..

Greg Melanson was the best sale man explained to me with all his knowledge of my new vehicle Rx450h 2016 and get what I want for my car. Also Joel DiLillo helping me find the lowest deal for my payments, really appreciate of there service very friendly and comfortable environment and staffs..Thank to both of you again...Lina Nguyen .

Used truck purchase.

My experience at Herb Chambers Lexus in Hingham was a very pleasant one. Mike Boden was a wonderful guy to work with. I traded a tired pickup for a newer model that I had been searching for forever. The price was fair. The trade value was fair. The entire experience was top notch. Thanks to Mike Boden and the wonderful staff at HC Lexus of Hingham.

Easy experience

We purchased my 2014 Lexus rx350 at Herb Chambers in Hingham (one of their certified used cars). This car is in pristine condition (like brand new) and our salesman, Mike Boden, was extremely helpful and informative explaining all the "bells & whistles" and their purposes.We live on Cape Cod and Mike delivered the car to our home and picked up my trade-in vehicle.Haven't needed any maintenance so far therefore, cannot comment on the service department at this time.Great experience, Than you Mike.PMO - Cape Cod

Ms Ho

i went to Lexus of Hingham and brought a new NX200t. the Sale person, Evison, was great, explained car features to us patiently. The GM, George, was great too. We have referred a friend who also brought a new car there after us

A very good experience

I bought a 2014 Certified Lexus ES350 last weekend. I'm very happy with the car. Mark Hausman was my salesman and he was terrific. We was very knowledgeable of the cars I inquired about and also sent me information on competitors to show the value of their own dealership. It was all very helpful. No pressure on the sale. Mark was took a good amount of time to go over all of the functions on ES350. I appreciated it very much. I would recommend others to him for their future purchase. A great experience.

Excellent dealership!

We had the best experience at Herb Chambers Lexus of Hingham. We made the decision to look at this luxury car and were very pleased with our decision. We entered the building and our sales consultant - Jamal McRaiby - welcomed us and let us know he could respond to any questions. He gave us some space to look at the variety of cars. When we were ready, we approached him to ask questions and take the different vehicles out for a test drive. We LOVED the way the Lexus RX 350 drove and made the decision to purchase it. Jamal was such a professional throughout our time as he made sure we had the best experience. He facilitated having the car ready, registered, new plates (which we requested) and so much more in record time. He warmly welcomed us to the Lexus family. In addition, we met with the General Manager - George Sarkis - who tries to meet all those who purchase their cars. We received such individualized service from the entire team - including Joel DeLillo - who handled the paperwork. We traded a car and purchased a new one. As you know, the new cars have lots of advanced technology. Steve came to our home to teach us about the variety of features. This is really personalized service from the beginning of our entry into the building and forward. I also want to mention Christine who works the front desk. She has the perfect personality as she is upbeat and welcomes everyone both in person and on the phone. The Herb Chambers Lexus of Hingham is an amazing team and I highly recommend this dealership! They want to work with you.

Extremely happy with our new car and dealership

We had the best experience at Herb Chambers Lexus of Hingham. We made the decision to look at this luxury car and were very pleased with our decision. We entered the building and our sales consultant - Jamal McRaiby - welcomed us and let us know he could respond to any questions. He gave us some space to look at the variety of cars. When we were ready, we approached him to ask questions and take the different vehicles out for a test drive. We LOVED the way the Lexus RX 350 drove and made the decision to purchase it. Jamal was such a professional throughout our time as he made sure we had the best experience. He facilitated having the car ready, registered, new plates (which we requested) and so much more in record time. He warmly welcomed us to the Lexus family. In addition, we met with the General Manager - George Sarkis - who tries to meet all those who purchase their cars. We received such individualized service from the entire team - including Joel DeLillo - who handled the paperwork. We traded a car and purchased a new one. As you know, the new cars have lots of advanced technology. Steve came to our home to teach us about the variety of features. This is really personalized service from the beginning of our entry into the building and forward. I also want to mention Christine who works the front desk. She has the perfect personality as she is upbeat and welcomes everyone both in person and on the phone. The Herb Chambers Lexus of Hingham is an amazing team and I highly recommend this dealership! They want to work with you.

Good sales persons

Yes very helpful good sale person greg melanson & very good gen.manager george sarkis was a pleasand sales exp.thank both of you geo. voulalas

My First Lexus and it's Amazing !

From the time I entered the building till the time I drove it off the lot nothing could've have been better. Every person I came in contact with was be on friendly and extremely helpful and courteous. My sales person Eddie Lapanus was so accommodating to me in my 100 questions. I couldn't ask for a better person to deal with me. I will never buy a car anywhere else but there again!!! Also I want to mention the sales manager George and the finance supervisor Donna were outstanding dealing with me also and I'm not easy to deal with, Just ask my wife.

I LOVE MY CAR. THANK YOU!

I had an excellent experience at Herb Chambers Lexus in Hingham. I went in to have my 15 year old 350 RX. Fixed and came home with a 2014, ES350. Everyone I met and worked with was professional, knowledgeable, patient and thoughtful. I never felt rushed or pushed to decide. It was stressful because buying a new car is stressful but it was FUN! When I picked up my car it looked brand new! There was not a scratch or a crumb to be seen, I want to thank one more time the team that did everything for me. RYAN TIERNEY, service manager, MARK HAUSMAN, product specialist, GEORGE SARKIS,, general. Manager and JOEL DILILLO, Financial director.I love my car! I feel welcomed back for any problem or question!!! One last THANK YOU TO EACH ONE OF YOU!

Very happy w the service!

I've always been happy w the service I receive at Herb Chambers. The facility is comfortable and Tom the advisor makes an effort to communicate everything clearly about the repairs. He also takes the time to ensure all applicable coupons and discounts are applied, even when I don't have any on hand. I always feel that my car is getting the best service when I come here for a repair.

Service

Tom the service manager provided me with excellent service as usual. He's my number one guy to deal with when servicing my cars. He's attentive to my needs and concerns and address them in a timely matter. I live in Boston and could service my car at Lexus of Watertown but the service treatment I get from the herb chamber Lexus IS like no other so it's worth the drive. The entire service staff are helpful and courteous.

Hingham Lexus Service Department

We are delighted to take a couple of minutes to give the Hingham Lexus service department a great review. We have been going to the dealership since it opened and had gone to the since closed store in Norwell for the past three plus years. Ricky Medeiros the service director, Paola Tiburcio and Tom McCafferty service consultants are outstanding. They know are names when we drive in, are very attentive, courteous, friendly and genuinely want to take care of their customers. The entire service staff in our opinions make the visit very painless. The vehicle needs the service and yes their is a cost associated with it but we feel the total service experience is outstanding and it is done correctly the first time and we feel appreciated for bringing the car into their store. We have purchased and other family members have purchased new vehicles at Hingham Lexus and would buy there again. If I have a question regarding our cars,my first call is to either Ricky, Paola or Tom. It is refreshing to get honest and straight answers the FIRST time.

Professional Service on my Lease (Lexus ES 350)

The entire team at the Hingham dealership were professional throughout the entire process of leasing my new car. I dealt with Lauren O'Neill, Donna LaRosa and Greg Melanson. Thank you so much for making the car buying process easy, quick and transparent. You were all great! I love my new 2016 Lexus ES 350!

Great experience!

My wife and I were looking for a CPO Lexus RX350 and had a great experience with excellent services from Eddy (Edward Lapanus). Highly recommend to look for Eddy when stepping into the front door! Very professional. My wife is in love with the RX350 and make me jealous! :-) Thank you very much. Happy Wife...Happy Life!

Bad experience ever

I was hoping that Mr. Michael Shafman will see my review of this dealer as I saw your interview on the newspaper mentioning that you do check this website every morning. I would like to express my buying experience at Herb Chambers of Lexus Hingham. I did not expect to have such a bad experience from Lexus and this was going to be my 1st Lexus. Almost bought the car at your dealer but I end up buying both IS350 and the RX350 from elsewhere. I am not trying to get anyone in trouble but I didn't expect to have such service.I almost bought this car(VIN#JTHCE1D20E5001240; 2014 IS350 F Sport) on Monday 4/11/2016, (I did all the paper work and sign the contracts) but I am glad I DID NOT give them the check and I was going to pay this car in full. Because when my dad (mechanical engineer) did the final check on the car and opened the hood and saw there's rust under the hood, the metal above the suspension on the passenger side(sorry if I didn't explain it well), not only that but the passenger door need to be fixed (showed the delivery manager when we go through the car and he agrees that the door is "weird") told the sales person John Martinelli 3 times but he said the door is fine and of course it is not fixed as promised.This car is only 2 YRS old and it is not NORMAL to have rust in that area. Spoke to the sales person (John M.) and the service guy (Andy I believe) I was told that it is normal to have cracks and rust there, and it is just chip off paint and the water went in that area (not sure where the water came from as it is under the hood). I did all the research before buying the car and obviously CARFAX said NO accident. The dealer stated that there's No Accident and only One Owner. The dealer, business manager Kevin is cool to work with but he needs a better team. The sales person John Martinelli is extremely hard to work with. I asked him the features on this car and he talked loud(I'm not comfortable with his tone) and didn't bother to show me the features. Ok, fine so I just did my research online about the car because I really liked the car (Red leather seats looks really cool) I even have to ask Kevin if there's any other sales person that I can work with. Another sales manager Madison Callahan got involved and told me that I can ask for Brian on Monday when I go pick up my car.I clearly asked Kevin through e-mail before getting to the dealer that I would also like to see another model RX350 because my family and I were planning to get both cars. So after the terrible test drive in the IS350 with John, I asked if he is going to show me the RX350 that they have in their inventory. Then he start yelling, I am not exaggerating. But he did yelled and asked "wait, so are you getting the IS350 or the RX350?" so I explained to him I want to see both. So he quickly show me the RX350 but he doesn't even know if that car is SOLD or not. If it is sold, I do not know why he is showing me that car. Once again, he yelled and asked if I am looking for a RX350 base or F sport. But I am new to Lexus model and I do not know what is the different between the Base and F sport. But yes, he yelled and asked " DO you want to see the BASE or the F sport??" and I told him I don't know. He might thinks I am joking around but I am not. I worked full time and I will not spend my time after work to joke around. At that point, I gave up on asking him anything. I didn't want to get yelled at. After Monday, I went to different dealers (Ira Lexus in Danvers; AutobahnUSA; Foley Motorsport; Northborough Lexus) around Boston area and look at different 2014 IS350 F sport and classic ones also spoke to 4 different sales person. All of them said the same thing. It is not "NORMAL" to have rust under the hood, it must have some kind of accident or broke down in the past. But this Herb Chamber Lexus Hingham told me it is Normal. They now dropped the price from $35,398 to $33,998, and this is what they called "Pre-Own Certified" Vehicle? I am waiting for my $500 deposit that I putted down. As they said I can get the refund back if I end up not getting the car so I walk-in and talked to Kevin in person on April 12th, 2016. He did mention it will take 3 to 4 days to process. I waited until Tuesday April 19th, 2016 and Wednesday April 20th, 2016 to e-mail Kevin and Madison and have them help me to check the status for the credit as I have purchase my cars elsewhere and I just want my money back. I decided to give your dealer a call today is April 21th, 2016 because I was thinking maybe there is a disconnection through the internet or if the e-mail access is not available at the dealer and finally received a feedback from Kevin on the phone by telling me that the credit refund form(hand written form) that he submitted on April 12th, 2016 someone have misplaced it so the refund was not process. So I am disappointed that they do not do any follow up for customer that are not satisfy with the service and if I don't give them a call, they probably not going to find out that the refund are not being taken care of.Kevin then took my credit card info through the phone and he said he will process right away. He did forward me the refund notification through e-mail. But I haven't see the refund transaction show up on my credit card transaction details yet. I will give it 1 more day, if I still don't see the refund transaction I will submit a dispute through my credit card company. I was hoping that my 1st Lexus buying experience will be great but I was so disappointed that I ended up have to get both cars elsewhere.

Great working with John again

I leased my first Lexus with John a few years ago and came back when that lease was up. I leased a new 2016 RX, and it was great to be able to work with John again.

Great new car purchasing experience

John Martinelli was very thorough in showing me the range of models I was interested in. The model I wanted was in stock, and I had my new car in less than 24 hours.

Not professional

We drove 2.5 hours to see a used Lexus RX 350. We talked to them the night before about it to make sure it was still there. A woman checked to make sure it was at this location. They even called to see if we were still coming in the morning. Once we got there, we were informed they sold it YESTERDAY morning! They showed us a beat up Lexus instead that didn't have anything the other one had. Huge dent, multiple scratches. No trust. If you're far, don't waste your time! Bait and switch! Brian didn't even seem to care that it happened. Bad customer service. Very disappointed. Also after our long car ride home, we noticed it was still on the website so we called to see if it was available. Of course it is! Don't trust them.

Outstanding Dealership

Just bought a L/Certified 2014 ES350. This was my first experience with Herb Chambers Lexus of Hingham. Met with Greg Melanson who was very professional and extremely helpful. No pressure and the entire process was smooth.

Very easy transaction from start to finish.

This is my second Lexus RX 350. We went in to compare the Lexus 350 to the NX 250. Test droveboth and had all our questions answered, by Greg Melanson. Very smooth transaction frompurchase to delivery. Great knowing if I have any questions, Greg is just a phone call away.Steve Flate was also extremely helpful, setting up remote starter.Patti Duff

Love my new car

Buying a car is stressful but from the moment I walked in the dealership our salesman Guy Bognanno ,was was easy to work with and treated us kindly and with respect, as well. He made my experience worth it and I love my new car . Love my 2013 Lexus GS 350 ! He made sure I was happy with my new vehicle ! I can't wait to buy my next Lexus in the future !

The total interaction of all staff was excellent

From the moment we walked into the showroom, we felt that we were welcome. We met with Mark Hoch and Greg Melanson who were extremely helpful. Greg was very knowledgeable about the vehicles and showed us several options. Once we had selected the vehicle we wanted, the entire process was smooth and we were driving our new vehicle within a few days.

Incredible service incredible dealership

Donna LaRosa was so very helpful every step of the way. She made us feel very comfortable and went above and beyond in every way. The Herb Chambers Lexus dealership of Hingham makes you feel right at home with no pressure. We purchased a beautiful 2015 Lexus RX350 and couldn't be happier! Thank you to Donna and the entire hingham staff!!

Excellent Team Excellent Dealership

I am a third time lease client of Lexus. This was my first experience with Herb Chambers of Hingham. I went there on the lease special looking for a particular color for the GS350AWD.I spoke to Jessica on the phone and she told me she had the three colors of choice I had inquired about. I live on the other side of Boston from this dealership but decided to take a ride down. I'm so happy I did! I was introduced to John Martinelli who turned out to be the nicest guy in the world! He knows his cars and he was very helpful. I came in as a client and left as a friend! We talked for hours about not only the car I leased but family, and life in general. I actually met another client of his while waiting to pick up my vehicle whom I had the same experience with! Very friendly woman, we talked for a great length of time about our new cars. It's just a very happy dealership, although it is a long ride for me, it was definitely worth the extra mikes for the fabulous hospitality. I will return for service and all of my car shopping in the future. Thank you Herb, you hired the best!!

Excellent Service Excellent Dealership

I am a third time lease client of Lexus. This was my first experience with Herb Chambers of Hingham. I went there on the lease special looking for a particular color for the GS350AWD. I spoke to Jessica on the phone and she told me she had the three colors of choice I had inquired about. I live on the other side of Boston from this dealership but decided to take a ride down. I'm so happy I did! I was introduced to John Martinelli who turned out to be the nicest guy in the world! He knows his cars and he was very helpful. I came in as a client and left as a friend! We talked for hours about not only the car I leased but family, and life in general. I actually met another client of his while waiting to pick up my vehicle whom I had the same experience with! Very friendly woman, we talked for a great length of time about our new cars. It's just a very happy dealership, although it is a long ride for me, it was definitely worth the extra mikes for the fabulous hospitality. I will return for service and all of my car shopping in the future. Thank you Herb, you hired the best!!

LexusLover

I have wanted a new Lexus for a long time and finally own one I got from Herb Chambers in Hingham. We visited many dealers across three months time and should have come here first. There was no pressure to buy what they had on the lot, they eventually helped me order the car I wanted so I got everything (and more) on my wish list. This is the best vehicle I have ever owned and was so easy to buy.

Outstanding service

This was the best car buying experience we have ever had! Thank you, John, for all your help. We will certainly recommend your dealership to anyone who asks. We look forward to returning.

Best car buying experience ever!

My husband and I cannot say enough about this dealership. We stopped by there last Wednesday to look at their inventory of RX350's after doing research online. Greg Melanson let us test drive a new and a used RX350. We decided on a used RX350 and my husband showed him number of the car we saw online. Greg searched the lot until he found the car. We decided to trade-in both our cars and were given a fair price for both. Brian Connolly ?, the Sales Manager came over to speak with us to be sure we were satisfied and explained that they would Lexus Certify the vehicle. We then spoke with Beshara Gebara in the finance who exceeded the financing we would have received from our credit union. Extra bonus- free car washes! Best car buying experience ever!

Excellent

I purchased a 2009 Lexus ES 350 for my son.Greg Melanson, our sales person was very professional. He was very helpful in assisting usin purchasing the car. I never felt pressured tobuy the car.He explained all of the features and benefits of the Lexus in a very helpful manner.We are very pleased with our purchase.Sincerely,Mark S. Brass

First Rate

This was our first experience with Herb Chambers Lexus and it was a real pleasure. It was efficient, professional, accommodating and organized. Donna La Rosa, our sales professional, is outstanding. I had to fly in from out of town and unbeknownst to me, she came in on her day off to complete the deal. She is a real pleasure to work with --she's smart, efficient and charming....a successful combination for any professional.We have been a Lexus family for 12 years, so we have a lot of experience with Lexus service and Lexus dealerships. Chambers Lexus and its team, both Donna and Beshara Gebara, with the finance office, provided the kind of service and attention to detail that returns you to Lexus. I'm very happy with the prospect of doing business with them in the future.Thanks very much to all.BA Flanagan

Recent service experience

Thanks for a very pleasant experience last week. It was my first visit to your new facility in Hingham. The wow factor driving into the service entry set the bar high. Prompt courteous personnel greeted me and directed me toto the cafe and then to the waiting (lounge) area. Tom McCafferty thoroughly explained the service work performed, effortlessly finalized the transaction and sincerely thanked me for choosing Herb Chambers Lexus.

Impeccable sales experience

My experience with the Smart pricing model took all the stress out and cost was directly in line with cars value.

RYAN TIERNEY

My first visit went very well on time and very well organized. Ryan was a real help setting up our transportation across to Derby Street. The cost was right on and I will return with my LS 460.Allan Clark

Great experience in every way

We recently bought a 2015 Lexus Es 350. Besides absolutely loving the car, I want to point out that Greg Melanson was outstanding. He was knowledgeable, patient, didn't talk down to us, thorough. Very comfortable relaxed in his presentation with us. No complaints whatsoever, we'd definitely recommend Greg and this dealership to anyone who asks.

The best car buying experience!

I had a wonderful experience buying my first Lexus at Herb Chambers in Hingham. Donna L. was so helpful and professional. I would highly recommend this dealership. Buying a car is usually a very stressful experience. Donna made me feel so comfortable that I had the confidence to purchase a car without hesitation.

Happy Customer

My husband and I had a great experience at Herb Chambers in Hingham. Would definitely go back. Our salesman Greg Melanson was comfortable to work with and there was no pressure to buy a car. We found a beautiful pre owned RX350 and it looks brand new. We had a problem connecting the car to the garage door and they sent Steve Flate to our house in Plymouth to help out and he got everything working. Also answered questions I had regarding the car and was a pleasure to talk to. Thanks again to everyone at Herb Chambers Lexus in Hingham.

Great experience

i purchase a lot of cars from herb chambers LEXUS over the years and this was my first time dealing with Donna she was the up most professional I have dealt with from the first phone call to her to meeting her and to getting the deal done was great. Today we are all busy in life and she understands how valuable all our time is and it was to the point and we got the deal done and I was on way way. I already know the parts and service people there and they are fantastic to deal with. Now with the new facility it is a pleasure to go in for service to see how much more room they have there.

First class

Ryan was knowledgeable and helpful and tried to save me money....I wouldn't go anywhere else....but Herb Chambers has always been a first class operation!! Ryan is a first class employee!!

Wonderful experience!

I have driven Lexus vehicles for over 15 years so it was without question that I was going to purchase another one. This time I was buying an RX350 and absolutely love it! My Salesperson, Luke Barosky, was outstanding - he was a pleasure to work with and conscientiously took care of every detail. I also had the pleasure of interacting with your Sales Manager, Donna LaRosa, who also insured that I had an amazing buying experience. In Norwell I worked with Tom as my Service Consultant and I am very happy that he is at the new beautiful dealership in Hingham. I am looking forward to visiting this incredible dealership in the future as I know my experience will be the best!

A #1 Sales and Service

Could not imagine buying another Lexus from anywhere . Truly a class act team and feel so blessed to have Donna, Ryan and Steve Flate always there to help me in all there positions. Could not imagine Lexus of Hingham without them! Could not be more pleased.

Positive experience

I purchased my first Lexus from Alex Voevodski/Herb Chambers Lexus in Hingham. The purchase experience was very pleasant and very professional. Dealing with Alex was a positive experience from the first moment all the way to the last. The staffs at Lexus of Hingham were friendly, courteous, helpful and knowledgeable. I would definitely recommend Alex Voevodski/Herb Chambers Lexus in Hingham to friends or family who would like to buy a Lexus

joe sullivan

I had the privilege of dealing with Joe Sullivan, salesman, he was knowledgeable , courteous and did not put any pressure on me to purchase a new Lexus. He is an honest young man and I recommend this dealership and this great salesman to any one looking to buy a vehicle . Wonderful service, Sincerely, Lori. F.

I Love My New Car!

It has been 15 years since I purchased a car because I never liked dealing with car sales people. That all changed when I walked into Herb Chambers Lexus Norwelll (soon to be in Hingham) and worked with Luke Barosky. I had been researching cars online and knew what I wanted. Luke found the car I wanted with all of the features I hoped to have. When the car arrived, Luke took the time to go over all of the features of the car and let me know that he would be available to answer any questions down the road. From the first inquiry online, to a visit to the showroom, to getting a fair price,, to great customer service beyond the sale of the car, Luke Barosky and Herb Chambers Lexus in Norwell (Hingham) I highly recommend.

Willing to work with me

I inquired online about a new 2014 Lexus ES. The car was delivered to Norwell from Sharon and ready to test drive. Luke and I went on a test drive where he answered all of my questions. We got back to the dealership and negotiated a very fair price on the new Lexus and my trade in. After agreeing to a deal, I talked with the Finance Dept. who got me a 1.9% rate. Again, a very pleasant experience. I picked my car up the next day. Luke even cancelled the plates on my old car.All in all a great experience

Knowledgeable and willing to work with me

I inquired online about a new 2014 Lexus ES. The car was delivered to Norwell from their Sharon facility and waiting for me to test drive. I met with Luke Borosky, my sales person and we went on a test drive. Luke answered all of my questions and did not pressure me in any way. We got back to the dealership and negotiated a very fair price for the Lexus and a good price for my trade in. Luke had the car ready the following day and even cancelled the plates on my trade in. He went the extra mile. I must also mention that Rocco, the Sales Mgr who was very accomodating in completing my deal. The Finance Dept. got me a 1.9% loan so all in all this was an outstanding experience.

These guys stand behind their products

I purchased a Mercedes-Benz from Tarek in June 2015. Love the car, it's an E550, AMG package. The purchase experience was very positive, no pressure, and it really felt like doing business with a bunch of guys I'd met for a long time. Funny story - I left the dealership to have an inspection done on the Benz, inadvertently without a plate. Upon arriving at the other dealer, Tarek shows up right behind me, with a plate in hand, so I wouldn't get in trouble. That's the kind of person he is.Now - what really earned them the 5th star is that 3 weeks after I took delivery, the dreaded engine check light came on. On a Benz, this is no laughing matter, as you know if you've ever owned one. By this time I had relocated to CT, 3 hours south of Norwell. I called Tarek, and he made arrangements to have my car picked up, taken to the Chambers MB shop, fixed, and then delivered back to my door in CT. That act of integrity bought them my review today, and a loyal client.

These guys stand behind their warranty

I purchased a Mercedes-Benz from Tarek in June 2015. Love the car, it's an E550, AMG package. The purchase experience was very positive, no pressure, and it really felt like doing business with a bunch of guys I'd met for a long time. Funny story - I left the dealership to have an inspection done on the Benz, inadvertently without a plate. Upon arriving at the other dealer, Tarek shows up right behind me, with a plate in hand, so I wouldn't get in trouble. That's the kind of person he is. Now - what really earned them the 5th star is that 3 weeks after I took delivery, the dreaded engine check light came on. On a Benz, this is no laughing matter, as you know if you've ever owned one. By this time I had relocated to CT, 3 hours south of Norwell. I called Tarek, and he made arrangements to have my car picked up, taken to the Chambers MB shop, fixed, and then delivered back to my door in CT. That act of integrity bought them my review today, and a loyal client.

great experience with Greg Melanson

My transaction was somewhat complex but Greg Melanson assisted in every way . Very professional and thorough.Would send everyone to Greg !From the sales team to the service area this dealer has been terrific .

Wonderful experience

I have been getting my cars serviced in Norwell since they opened. When It was time to get a new car I only went to one place-Herb Chambers of Norwell. Working with Tarek Mirshak was a pleasure.

Outstanding

I just bought a 2015 Lexus from Tarek Mirshak. Tarek and his team were such a pleasure to work with. Herb Chambers Lexus in Norwell is the best dealership I have ever dealt with and this is my third Lexus

Fantastic pre-owned experience

Walked in the door and had zero pressure. Asked about a car I had seen on-line and they brought it from one of the other dealerships for me to test drive. Loved the car. They had a no-haggle price that included everything, so I didn't have to figure out any add-ons, taxes, etc. All right in front of me in an estimated payment statement. Great experience. My salesman Scott was professional and very accommodating.

Excellent service

Our service experience at Herb Chambers of Norwell is consistently excellent. Paula goes out of her way to make sure we fully understand service requirements, costs thereof and is excellent with follow through and communicating issues in a timely and complete manner. The service team is a skilled, competent professional team. I highly recommend utilizing Herb Chambers of Norwell for anyone in need of service.J. Jamieson

New RX 350 Great Experience....Profession sales

Just bought a new RX350 at Herb Chambers at Norwell this past week. Had a great experience with Lucas. His thorough knowledge of the Vehicle and Pleasant manner made the process a lot easier for me. I would recommend him for those seeking a good car-buying experience along with the expertise of a credible dealership.

Great experience

I have had a Lexus RX for the past 12 years and traded it in December 2014. I have had the same vehicle 5 times and was interested in trying something new and different. Mike Gibbons was excellent to work with - he was very helpful, clear and concise in explaining the different options based on my specific wants and the things that were important to me. The entire experience from the moment I went into the South Shore dealership was great. I ended up leasing the new NX model and love it. It is great to have a Lexus dealership on the south shore. I highly recommend Mike Gibbons and the south shore dealership.

Wonderful experience

We recently bought a Lexus es350 at Herb Chambers of Norwell Buying a car isn't always pleasant experience. But, Rocco Saghbini the GM and John Martinelli were great and made the experience enjoyable and very pleasant We would definitely recommend Herb Chambers of Norwell

Very pleasant and professional

Gregory,You made the transaction very pleasant and very professional.Hope we have long and very great service for now and future.Thank you,Wayne

great experience!

dealing with Joe Sullivan was a positive experience from the first moment till the last. We never felt pressured and every question that we asked was answered. Dealing with Beshar to do the actual purchase was equally "painless." I would recommend this dealership highly to anyone who is in the market for a new or used Lexus.

Great Experience at Lexus of Norwell

I had a great experience recently at the Herb Chambers Lexus of Norwell. When it comes to getting my car serviced, honesty, integrity and quality of work are most important to me. Ryan Tierney and the rest if the team provided me with utmost transparency on the services being conducted, my options, and a realistic timeline. Follow through and quality of work was excellent. I recommend using this group for a high quality experience.

Getting the best price on body work

I bought a 2015 Lexus RX350 last fall and recently had a distressing collision with a telephone pole when doing a U-turn on my street. In addition, there was a significant dent in the left rear, which must have happened in a parking lot, when the car was parked, and I was shopping. Ryan worked hard on getting me the best price on fixing the damage and kept me closely informed on what would be involved in the repair, and when I could expect to get my car back. He was very respectful, courteous and concerned that I would be happy with the result.My car is now good as new and I am very happy :)

Great service!

Just bought a new vehicle with Herb Chambers at Norwell this past week. Deeply enjoyed the experience facilitated by Greg Melanson. His thorough knowledge of the subject-matter and consideration made the process a lot easier for me. I would recommend him for those seeking a good car-buying experience along with the expertise of a credible dealership. Drive safely everyone!

Best experience ever at a Dealer

We just purchased a 2013 RX 350 with the help of Joe Sullivan. Joe listened to what I was looking for and showed me several that met my criteria. When I wanted to test drive a car that was in Sharon, He brought it over to Norwell. I had researched the price of the RX and the value of my trade-in, we were able agree on a price without a hassle.I am 71 yrs old and have purchased a lot of cars. This is the best car buying experience I have ever had.

good sales Representative

Very good, britini Burbank is really nice. I am very satisfied with my car and cat services

Experience buying an ES 350 Lexus

John Martinelli went above and beyond to sell me my ES 350 Lexus. He was thorough and patient throughout the process. Great guy and salesman. I will recommend him to family and friends! Tom Lyons

Great Experience!

Process was very easy and I got exactly what I wanted. Car is outstanding and I would good back to buy again from this dealer!

Great Sales team

Thank you for Lexus of Norwell for helping me buy my new certified pre owed Lexus. This is my first Lexus and I will be back. I dealt with Mike Gibbons and the rest of the team and it was a pleasure and they made the buying process very easy. I would definitely recommend Mike and the team at Lexus of Norwell to my friends and family. Thanks again

Fantastic Experience

I met John Martinelli at a different dealership my lease with another manufacture was ending and because of my previous experience with John was fantastic I contacted John and told him that my lease was ending. I told him that I always wanted a Lexus and explained to him what was important to me and that I wanted to purchase a vehicle this time rather than lease. John found the perfect vehicle for me with low mileage and it was Certified. I trusted John and he gave be a fantastic deal. I enjoyed working with him and all the Managers that were involved in the transaction. I can see that Herb Chamber Lexus of Norwell is a first class organization and look forward to there new facility.

Great Experience; Professional Service

This dealership was very straightforward and consistent throughout my leasing process. They were helpful without being intrusive. They went out of their way to be sure my needs were met. I would highly recommend them to anyone in the market for a Lexus.

Service

I have been going to this Lexus dealership since the first week that they opened. Ricky and Tom are fantastic. I am confident when I leave my car with them because I trust them and their mechanics. They are honest and very affable. The detailing work made my 2000 Lexus look like new! The valet and loaner services are so convenient especially since I work 5 minutes away. I will seriously consider buying a new Lexus from this dealership when the time comes because they have been so good to me.

Coming back to old friends

Another Great Experience with Rocco and John. Traded my old RX330 that Rocco sold me after 5 years and over 100,000 kind miles for an amazing book value and upgraded to an even sweeter RX350 that's going to see me through another 5 years of all weather statewide travels safely and comfortably. Then I'll come and see my friends again :) Great job guys.

Great Experience

Hi my name is Meghann Kia-Devine, I just purchased a 2010 Lexus from your dealership in Norwell. I found the staff very professional and helpful and especially Mike Gibbons who was extremely patient with me being a 69 year old that was not brought up with all these toots and whistles. But he managed very kindly to help me through learning about the car. Donna was also very helpful except I did not get the price I wanted but her professionalism assured me that I was getting the right price. I would highly recommend buying a car from your Norwell dealership.

Fantastic Experience!

Thank you so much Lexus of Norwell for helping me buy my car! From the minute I walked in the door the entire staff went out of their way to accommodate me. Ricky Medeiros along with my sales person, Greg Melanson, made my car buying process quick and painless and found the perfect car for me and my family. I will be sure to recommend this dealer to all friends and family looking to buy a car. Thanks for everything!

Great experience!

I have recently purchased a Lexus RX 350 from Herb Chambers Lexus of Norwell. It was indeed a great experience to meet with Mr. Greg Melanson, Sales & Leasing Consultant go have the deal done so nicely and conveniently.

Great salesman!

I recently traded in my Lexus ES350 for an RX350. My salesperson was Mike Gibbons. I found Mike to be professional, knowledgeable and personable. I have purchased vehicles at the Sharon dealership and was there for hours. He tried to make my transaction work during my lunch hours over a few days which was very convenient for me. I would definitely buy another vehicle at this dealership because he made it easy for me.

Great Experience

I enjoyed purchasing from John at this location. I was going back and forth between a Q5 Audi and a Lexus RX350. I ended up going with the RX350 and it was a good buying experience at this dealership.

purchasing our pre-owned RX 350

We went to Herb Chambers when we had other choices, the reason was simple, we did not feel like getting the runaround. Our experience with AJ Fiore was one of quality and care. AJ took the time to go over everything with us, and hustled to get our deal completed. Since picking up our car last week, AJ has also taken care of a few minor issues and has been thoughtful and very helpful.

Everything has changed for the better

About 8 years ago we had a bad experience at a different HC Dealership and vowed never to return to the HC brand. Our desire to procure a certain Lexus, and a convenient location overcame our reluctance to enter the HC Lexus in Norwell. Our initial hesitations were rapidly overwhelmed by a professional, non-pushy, gracious and enjoyable relationship plus guidance from an obviously competent and enabled Sales Team that made the car purchase incredibly easy and fun. The Team of Donna LaRosa and Tarek Mirshak were straight up with information and delivered precisely what they promised. We were amazed at the convenience and the comfort of interacting with these folks. After receiving our car, brief return visits and interaction with Ryan Tierney and the Service personnel like Paula Tiburcio prove to us that this was no fluke ... they are all superb customer-relations experts; we are more that satisfied!

Great experience

I had a great experience today when I purchased a used car. Good price and quick process. Dealer was Greg Melanson. He had been nice all the time and made me feel comfortable. I thank to him and would like to recommend him to anyone who wants buy a car.

EXCEPTIONAL EXPERIENCE

MY OVERALL EXPERIENCE WAS EXCEPTIONAL FROM THE SALES CONSULTANT TO THE GENERAL SALES MANAGER. THEY WERE DID EVERYTHING THEY COULD TO SATISFY MY BUYING NEEDS

Service and Purchasing of our new 2014 ES

This is only the second time ever that I have written a review regarding service and purchasing a new vehicle. We have been going to Lexus of Norwell for the past year and one-half since moving back from Florida. Ricky Medeiros and his team of Paola Tiburcio and Tom Mc Cafferty are the reason we continue to have our cars serviced and most recently purchased a new ES at Lexus of Norwell. One simply just knows if the environment is right for them when they walk into a new store or in this case a car dealership. The friendly, polite and honest approach is alive and well in the Lexus Norwell sevice center. I casually asked Ricky if he could get me some idea of the value of our 2011 GS 350 while we were in for service. He introduced us to Rocco Saghbini the General Sales Mgr and within an hour or so, my wife and I had a deal on a new 2014 ES. Rocco's no hard sell approach was excellent. We then met Donna LaRosa the Sales Mgr and John Martinelli a sales representative who finished the transaction. All along the way each and every associate was very nice and went out of their way to be helpful. The last person we met was Tim Mullin the Business Mgr. Tim is a very friendly, smart and professional individual and represents the end business process extremely well. All of the above mentioned members of the Norwell Lexus team should be told how they handled our experience. Buying a new car is not in most cases the most enjoyable of times. This experience deserved and warranted the time spent to express our feelings. We strongly ascribe to the theory that if the someone does something well for you, one should acknowledge it. All to often it is only the negatives that are expressed. These folks represent the Norwell Lexus dealership with distinction and please let them know that we would in a heart beat recommend it to friends looking for a new car or honest service. I could go on and on but I think you get the point. Thanks for reading this survey.Rick and Donna Meehan date of purchase 11/18

Overall satisfaction

Very satisfied. Had a few issues regarding pricing but they were resolved with Rocco with excellent follow-up with AJ. Fiore and his great knowledge of the vehicle!

I love my new car!

Thank you to Ryan and all the team at Lexus of Norwell for the outstanding job you all did! Ryan went above and beyond and left no stone unturned making sure I was completely satisfied! My happiness was of the utmost importance! My younger brother also bought a car the same day and just submitted his review too!! We are very happy customers! Thank you Ryan Tierney for making my first car purchase and that of my brothers fun and informative!

Ryan Tierney! Awesome!!

I was very happy with the level of service I received from Ryan. He was knowledgeable, attentive and professional. He made my experience fun and I am very pleased with the pure owned car I got there. Keep up the good work!! I would highly recommend this Herb Chambers Lexus of Norwell for all your service and sales needs!

Friendly, courteous and knowledgable

The staff at Lexus of Norwell, were friendly, courteous, helpful and knowledgable. We were so pleased with the service we received my husband went back 3 days later and bought himself a Lexus.

Fabulous Relationship Management

Ricky Medeiros has been my relationship manager for years now and when I buy my next Lexus it will be because of Ricky. When i need my car serviced, he is responsive, kind, helpful, honest and does everything he can to make my life easier. Ricky - you are the best!

"Fabulous Customer Service"

AJ was a phenomenal salesman. I went in to the dealership late in the evening, not really sure exactly what I was looking for or what my options were. He took the time to go over everything with me. We looked at several different cars and he put in extra time and effort into finding exactly what I wanted. I am used to salesmen trying to pressure me into things I don't really want. He went back in forth what felt like 100 times until everything finally worked out they way I needed it to. Throughout the whole process, AJ was so kind and attentive. He did everything he could to make sure I was happy and satisfied. I would highly recommend AJ to anyone who is looking to purchase a Lexus. I love my new SUV and AJ made the whole experience so much better!

Excellent work by A.J. Fiore

I had the most excellent experience today in leasing a new IS 350 AWD at Herb Chambers Lexus of Norwell MA. Mr. A.J. Fiore the sales and lease consultant conducted the deal with the most professional and friendliest manners. Thank you very much A.J. and Herb Chambers Lexus of Norwell for this wonderful experience. I highly recommend this dealership.

Fans of John Martinelli

We would also like to add ourselves to the list ofJohn MArtinelli fans. We were not sure exactly what we wanted, but, he helped us sort things out. We were so pleased with how he worked with us and helped us through the process. Everything was painless and he was very accommodating. We heard about John on this site and wish to recommend him to others. We are big fans. Thanks John!

John Martinelli

Thank you, John Martinelli! My husband and I had made a decision to purchase a Mercedes SUV replacing his Mercedes E350. One day he drove by the Lexus dealership in Norwell and decided to have a look at their SUV selection. He then met John Martinelli and found a friend. Not only is John extremely knowledgeable in his product, he is honest, kind and patient. Soon after I test drove a RX 350 and was so impressed that the Mercedes was no longer in the running. Our decision to buy the Lexus was not only because it was a superior vehicle but because John Martinelli is a genuine gentleman with a superior attitude in salesmanship! Many many thanks! James and Arden Stewart Cape Cod, Ma

Excellent buying process

I just took delivery of my Lexus CT200H. John Martinelli was my Sales Consultant. John was attentive and very responsive to all my questions regarding the car, features and local availability. He has a low pressure approach but with a high level of service in moving the sales process along. The entire team including finance were a pleasure to work with. Upon delivery , everything was ready as promised. Herb Chambers , with two locations, had adequate inventory so I could get precisely the car in the color and equipment I desired. I would highly recommend Herb Chambers in Norwell.

Great customer service

I couldn't be happier with the service! My salesman, Michael Gibbons, was excellent to work with. He made the whole experience effortless, and made sure we understood everything. To top it off, we left personal items in our old car, and he was so kind to drive them back to our house when he left work that day! A++++

Great customer service

I couldn't be happier with the service! My salesman, Michael Gibbons, was excellent to work with. He made the whole experience effortless, and made sure we understood everything. To top it off, we left personal items in our old car, and he was so kind to drive them back to our house when he left work that day! A++++

New Car Purchase

We traded in and purchased a new vehicle at this location. Our Salesman Marcenel was excellent. He was courteous, professional, pleasant, and was very informative about all the details of the car. We were trading in an older model and he was quick to point out all the differences between the new and old models. I would definitely purchase another vehicle from him and will recommend him highly to others. Excellent across the board, the entire sales staff was a great experience. I have used this dealer for repairs on my other vehicle and the service is always excellent.

Extra Length

I totally forgot my 12:30pm service appointment and called to apologize to Paola and reschedule. I called at about 4:45pm when it occurred to me I had missed it. She said, no problem, we can reschedule you. She asked how far away I lived and I told her about 10 minutes and she said would you like to come in now? I was delighted and she had me in and out in an hour, not the scheduled 90minutes for oil change and tire rotation. Very, very, accomodating and with the service hours till seven it makes it convenient.

My Experience...

I have always owned used Lexus cars. I was thrilled when a dealership opened on the South Shore, as I was driving to Sharon often for service. First and foremost, the service department is exceptional. I felt valued and cared for every time I brought my car in. I recently noticed a used Chevrolet one day when I was leaving the service department. I was due for a trade and decided to visit the sales showroom where AJ greeted me. He is truly a great asset to the sales team at the Norwell location. He took the time to explain my options and the car's features. He automatically provided me with the CarFax and service history of the vehicle. He followed up on every question and concern that I had about my purchase. I would recommend AJ to any of my close friends, coworkers and family. He treated me with the up most respect and a valued customer, even though I was interested in a different brand than Lexus. I absolutely love my new car and cannot thank AJ enough for making this happen. The Business Manager was also exceptional and attentive to detail. Overall, I received a great experience from Lexus at Norwell and look forward to coming back.

Great Sales Experience

I had a great sales experience at Herb Chambers Lexus of Norwell, I initially found the car online and drove down to check it out. I was impressed by the quality of the used cars on their lot, and the low pressure attitude of the sales staff. We were greeted by Jim Donovan, who ended up assisting us throughout the sales experience. We were not purchasing a Lexus vehicle, but I was very knowledgable of the Audi model that we looked at. Jim let us take the car on an extended test drive, and had a great route to get to know the car on. The car was well presented, and I felt very comfortable purchasing with the dealership. The financing team was great, and I was given a fair and reasonable price for my used car. I would definitely recommend both Lexus of Norwell and Jim for his patient and cooperative sales experience.

Great Sales Experience

I had a great sales experience at Herb Chambers Lexus of Norwell, I initially found the car online and drove down to check it out. I was impressed by the quality of the used cars on their lot, and the low pressure attitude of the sales staff. We were greeted by Jim Donovan, who ended up assisting us throughout the sales experience. We were not purchasing a Lexus vehicle, but I was very knowledgable of the Audi model that we looked at. Jim let us take the car on an extended test drive, and had a great route to get to know the car on. The car was well presented, and I felt very comfortable purchasing with the dealership. The financing team was great, and I was given a fair and reasonable price for my used car. I would definitely recommend both Lexus of Norwell and Jim for his patient and cooperative sales experience.

New Lexus

I just bought an rx 350 at the Norwell location and it was just the car that I had wanted. Ryan Tierney made the experience easy and comfortable. It is b/c of him that I purchased the car the same day I test drove it!!

Used BMW

Jim Donovan is a very responsible and professional dealer, I have had great service and he basically take care of everything for me including insurance, registration, cleaning, etc.

Best Dealer Experience Ever

I brought my RX 330 to Herb Chambers of Norwell for a couple of recall items and an oil change special. The treatment I received was extraordinary - efficient, courteous and accomodating. When I asked about a state inspection, they said they would take the car and get it done for me. They asked if I needed a lift home. They worked on the car promptly. They told me that they provided a complimentary car wash, but they never mentioned that they topped off my gas tank or replaced my dead key battery gratis as well. And Paola was so friendly throughout. Just an outstanding experience.

Great Sales Experience

The sales process was excellent. There was not a lot of haggling. I knew what a good price for the car was and the value of my trade-in. The first offer they made was in-line. It was tweaked very little and we had a deal. That is a far cry from my experience from other dealerships.

Exceptional

All employees went above and beyond to make a very good experience...service consultants and technicians took time and explained all procedures....made an effort not to do unnecessary repairs and consulted with me on each step of the wayGRATEFUL & happyG.T.R.

Very good sales experience

Great experience overall. I enjoyed everyone I dealt with in sales, services and finance. I would recommend giving Marcenel Louis-Charles a call for your next Lexus. He just dropped off my new car over an hour away from Norwell.

getting are car

Very Good Experience when purchasing are new Lexus! They treated us like family and we will definitely be back again when it comes to getting a new vehicle.

STRAIGHT! TALK AND ACTION, NO CURVES !

We have been considering changing cars, after 8 years with our Mercedes Benz, although we were quite happy with it. We looked at a number of options and visited a few dealers. We were not happy with the approach and practices of many of the sales people. Seeing and ad for LEXUS with Herb Chambers, and reviewing their Customer Service Mission, We went to the Norwell Lexus dealership. The greeting and introduction by the Sales Mgr, Donna and the approach of the Sales Consultant Ryan Tierney, was pleasing and straight forward. We showed him the ad, told him what we expected for or trade-in, based on the Blue Book and he took it from there, after some conversation, we decided on a mutually agreeable price. He seemed to have our interest as paramount and did his best to meet them. It was that simple, we signed and picked up our car the next day. Follow-up was prompt and courteous.

The experience my husband and I had at Lexus of Norwell...

The experience my husband and I had at Lexus of Norwell was phenominal. The staff was kind, helpful and very knowledgable and met every one of our wants and needs with ease. In particular Donna, John, Tim and Wiara went above and beyond their normal duties to help us find a car that met all our requirments and explain the features that the car came with. I highly recommend Lexus of Norwell and will be bragging about my new car for weeks to come.Thank You,Carlos&Dorothy Cabido

Exceeding Expectations

I could not be happier with my sales and service experience at Lexus of Norwell: Kim Cummings in Service, and Ryan Tierney in Sales are both outstanding at what they do. They worked together seamlessly to sort out my trade-in and pre-owned car purchase. My transaction was a relatively inexpensive purchase I am sure; nonetheless I received extra-ordinary attention that I might not expect. Patient, personable and knowledgeable, I would recommend both Ryan and Kim to anyone in the market for a new or used Lexus, or seeking out service for a Lexus on the South Shore. Simply excellent. My third purchase through HCL - and even better than the last two times!

GREAT sales experience when recently purchasing a new...

GREAT sales experience when recently purchasing a new Lexus RX 350 from John Martinelli and the folks at Herb Chambers Lexus of Norwell.John did his very best to make this a smooth and effortless transaction, giving us what we wanted for our trade and a great price on our new Lexus. I highly recommend Herb Chambers Lexus of Norwell and sales consultant John Martinelli...five stars to both !!!

I came to Herb Chambers Lexus in Norwell after seeing the...

I came to Herb Chambers Lexus in Norwell after seeing the lease deals on the 2014 RX350s and was extremely happy with the overall experience. John was very helpful throughout the process and was very straightforward in answering all of my questions. This was my first time looking to lease a vehicle and I felt very confident that I was making the right decision. I was able to find the exact model, with the colors and features I wanted, and signed a lease that same day. The whole process was painless thanks to John, and much simpler than I was expecting. I've had the vehicle for only a few days and already love it! I would definitely recommend this dealer, and encourage anyone to work with John on their next purchase.

Herb Chambers Lexus of Norwell

Sales Consultant John Martinelli guided my wife and I through our smoothest sales experience to date. We received the price we wanted for our trade and paid a very reasonable price for our 2014 Lexus RX350. John couldn't have been more helpful and seemed genuinely interested in doing all he could to make this transaction a smooth and successful one. I highly recommend Herb Chambers Lexus of Norwell and be sure to ask for John Martinelli.

Great service from Wiara Albanese in Sales !

Wiara Alabanese went above and beyond in finding me the GS I wanted. She drove to another dealership in Manchester, NH to find the model and colors I wanted. ... I highly recomend Wiara and everyone at Herb Chambers Lexus of Norwell. !!!!! Bruce Thompson, Hingham

thank you

As always like in every Herb Chambers dealership, I had an unbelievable experience! I was greeted by Ryan and the manager Bob , they took care of my needs right away. Even though the Lexus I bought was a preowned older one that wasnt that much money they treated me as if i bought the most expensive one. Thank you Ryan and Bob

What a great time I had. Thank you guys for making this...

What a great time I had. Thank you guys for making this process so easy. I would recommend this dealership to everyone. From beginning to end it was painless. I love my new Lexus ! Thanks again

Sales Department - Top Notch Customer Service

Very fast and easy process. We came in with a vehicle in mind, got what we wanted for a trade in. Our salesman was Marcenel Louis-Charles, who was very helpful and made us feel as comfortable as possible. He made sure we had everything we needed and was transparent from the beginning to end. He even fulfilled a couple of our requests a few days after the sale was completed. We would definitely recommend this dealership and Marcenel and would do business again.

We came to Lexus of Norwell looking at a Mercedes SUV ...

We came to Lexus of Norwell looking at a Mercedes SUV but couldn't commit. Once home,we spent some time searching their web site,now looking at the Lexus SUV's. There were several that we were interested in seeing but they were at the Sharon dealership-no problem,Luke drove us there and patiently spent HOURS with us while we looked and test drove. We arranged to have one moved to Norwell for a second test drive and in the mean time a beatiful red RX350 came in to the Norwell location and as soon as we saw it,we loved it and bought it that day. The whole experience was a pleasure and so easy. Not once were we pressured in any way! Vehicle was delivered to us on the Cape and Luke explained everything we needed to know and was available after when we had a couple of questions and even followed up with us a few weeks later. So thank you to Luke and Chip for great service and a great car buying experience!

Very fast and easy process. We came in with a vehicle in...

Very fast and easy process. We came in with a vehicle in mind, got what we wanted for a trade in. Our salesman was Marcenel Louis-Charles, who was very helpful and made us feel as comfortable as possible. He made sure we had everything we needed and was transparent from the beginning to end. He even fulfilled a couple of our requests a few days after the sale was completed. We would definitely recommend this dealership and Marcenel and would do business again.

My experience with Herb Chambers Lexus of Norwell was...

My experience with Herb Chambers Lexus of Norwell was awesome! I went in on my birthday to test drive an RX 350 and fell in love with the vehicle. My sales person John, was great, and everyone in the dealership was friendly and helpful. They went out of their way to find me the color and model of vehicle I wanted. After seeing the vehicle that was brought in especially for me, I changed my mind about the color, and John didn't even blink an eye. They again found the vehicle that I wanted, no questions asked. After I got my vehicle, Steve Flate, the dealership/s technology specialist, helped me set up and understand the computerized features of my car. He was very thorough and patient and I'm so impressed with this service. I did not feel pressured at any time during the leasing process, and was grateful not to be held hostage in the dealership all day. I highly recommend this dealership to anyone in the market for a Lexus.

Pamela K

It was time to turn in my Toyota Avalon and was considering a Lexus 350 ES. I found myself at Lexus of Norwell and the staff there could not have been nicer. Professional, but not pushy, they showed me several cars as I was making my decisions. They found me exactly what I wanted and Thank You to Marcenel and Donna for being kind and caring that I was not just happy...but thrilled with my purchase. Thank you to Tim also for your efficient paperwork processing.

My previous lease of a 2011 Lexus RX-350 was at the end...

My previous lease of a 2011 Lexus RX-350 was at the end of its 36mo term. The 2011 lease was performed at the Sharon location where I dealt with great people and walked out with a great deal. Because of the great experience with my 2011 I decided to lease my 2014 at Herb Chambers again but at the Norwell location. The reason for Norwell is because its closer. My dealings with Greg S. Bob C. and Tim M. were flawless. They were very pleasant and upfront all through the negotiation process. I understand the leasing process pretty well and the dealagreed upon was in my opinion untouchable by any other Lexus dealer in the area. I would not hesitate to purchase or lease a vehicle from this dealership in the future. I want to thank Greg, Bob, and Tim for a stress free experience.Thanks,Mike D.

Great experience working with Greg and the team at...

Great experience working with Greg and the team at Norwell Lexus to buy my first "nice" car. I wanted a hardtop convertible and we found a beautiful one, low miles and right in my budget. They got the car prep'ed, registered, and ready for me, even though I live in Rhode island. Nice guys, I'll be back when I ready for the next car for sure.

Excellent Job

I came in 10 minutes before closing and Lucas jumped at the opportunity to help. He sat with me, got my info, and directed me as saw fit into the appropriate vehicle to my liking. We took a test drive and he explained EVERYTHING, top to bottom about the Lexus LS 460. There was quite a lot of info about the new car, and he was more than knowledgeable. After seeing that they only had one 2013 in stock left and knowing it wasnt my color combo of choice we developed a plan to help me in the coming days to find my combo. The manager Donna also came out and introduced herself, she was very kind as well. They both called me daily the next few days. Unfortunately I found a vehicle in my price range with the right color combo in Maryland and decided it was too good a deal to pass up on. So I called them and broke the news, but they insisted that if there was anything they could do in the future to let them know. To me thats a great dealership. Not getting the sale but establishing a great relationship for future business. I will be definitely going to Lexus of Norwell for future transactions, as well as if there are any problems with my current purchase. Thanks guys. Matt Waite

Lexus RX 350

This was the easiest and most efficient car purchase I have ever made. Sales and Management were very organized non confrontational and had a profession business minded approach to selling me my car. My salesperson was Luke Barosky - he was very well manored - professional and very knowledgeable on the car I purchased. I received exactly the car I was promised. Donna the manager was very helpful as well. A+ experience !!

My First Lexus

Having owned Toyotas for 30 years, I decided that my retirement car would be a Lexus and found the closest dealership to Cape Cod to be Herb Chambers of Norwell. I was very fortunate to find this dealership and its employees. The experience changed my years of stressful car buying to something very pleasant, easy and comfortable thanks to the Sales Rep. Jim Donovan and the General Sales Manager Bob Cameron. Jim spent numerous hours with me trying to get me everything that I wanted--the perfect car at the perfect price and Bob helped get everything completed. I highly recommend this dealership as I feel that Jim and Bob were just regular, honest guys-----not your typical "car salesmen"----who truly believe that the "customer is always right" motto is what keeps good businesses thriving!

Exceptional

In the past, buying a car has been a long and painful process. I was not looking forward to that exercise again! Much to my surprise, Wiara at Lexus of Norwell, made it a seamless and enjoyable transaction. My husband and I were dealt with in a most respectful and courteous manner by everyone at Lexus of Norwell. There was no pressure and no 'salesman' approach. We are most pleased with the accommodating and pleasant atmosphere in every step of our experience. Since delivery, every question about my car has been answered in one quick phone call. Herb Chambers must be very proud of his staff in Norwell! Thank you Wiara!

Thank you

love my new RX350 It's our second and I couldn't be happier! Thank you Ryan for making the process easy. I hope this review gets out there and when someone is looking for an new or used Lexus they ask for Ryan Tierney. Thanks again

love my new RX350 It's our second and I couldn't...

love my new RX350 It's our second and I couldn't be happier! Thank you Ryan for making the process easy. I hope this review gets out there and when someone is looking for an new or used Lexus they ask for Ryan Tierney. Thanks again

Lexus of Norwell

Very happy with the car and purchase amount of the car I bought at Lexus of Norwell yesterday from Greg Smith. He's a very good listener and got me what I wanted.

Herb Chambers Lexus of Norwell

I can not say enough about Lexus of Norwell, I had the best experience with purchasing an SUV from Jim D. He was fantastic, he went out of his way to help me find the best SUV to fit my needs. Everyone I encounters at Lexus was great. I would not hesitate to refer to Jim D and Lexus of Norwell, in fact I have already told people how great the experience was and would highly recommend they visit Lexus of Norwell and ask for Jim D.

5 stars!

Leasing my new Lexus was a great experience. My sales person Ryan T and also the general sales manager Bob C were very honest and easy to work with. I felt like a got a good deal without any haggling. The whole process was quick and stress free. I would definitely recommend this dealership - I have been to many and this is a good one!

Luke Barosky greeted us as we entered the facility and...

Luke Barosky greeted us as we entered the facility and throughout the experience he was friendly, informative and true to his word. Previously, at another dealer, we had our license held hostage, while the salesman tried to change our minds on a purchase. Luke listened to what we were looking for and during a busy time of year, went the distance to meet our needs. Working with Tim Mullin on the finance end was another great experience. Lexus of Norwell will be our dealer from now on.

love our Lexus

our salesperons, Donna LaRosa, was the most personable salesperson we have ever dealt with. She met our needs with price and options for our new Lexus. We met the Service Manager, Rick Medeiros, who welcomed us to his side of the business. Also met with Rita Ribeiro, who reassured us that our Lexus would be well cared for when ever the need arrise. We left there feeling like family....with people we had just met.

We found a great price on a used but mint condition...

We found a great price on a used but mint condition Toyota Highlander that the dealership had taken in trade. From the moment we walked in the door, everyone was professional, courteous and friendly. There was never any high pressure, bait and switch, or any other tactic that one might associate with a used car sale. We knew that the price was very fair so there was no need to haggle. Our sales asociate, John Martinelli, was very personable and took the time to be sure that all our questions were answered, and that we were completely satisfied with the transaction. Our request to bring the car to our own mechanic for an independent opinion met with no resistance. When the only suggestion that he had was to install a new battery, it was done without hesitation. Little did we know that this would erase the readings in the car's diagnostic system, which made it impossible for the car to pass inspection without having been driven for a "driving cycle" so that the sensors could take new readings. When John learned of this on the day we were to take delivery of the car, he took it upon himself to drive the car up and down Route 3 so that the computer would reset, and the dealer could complete the inspection and get us the vehicle at the time agreed. Even when we spoke to the finance manager, we were offered a better rate than we could get elsewhere, and although he presented us with many different possible aftermarket warranty plans, there was again no pressure to add any high profit extras. Overall this was a refreshing and pleasant car buying experience at a dealership that obviously values their customers. Highly recommended.

Greg Smith was a pleasure to work with, environment was...

Greg Smith was a pleasure to work with, environment was stress free and dealings were fair and honest. Cudos to Greg, the Norwell staff and Herb!

Great experience!

It was a great experience in this dealership. Friendly service and good location.

A very decent, professional and friendly team.The most...

A very decent, professional and friendly team.The most wonderful experience ever buying a car. Truly pleasurable and absolutely exceptional service. Would like to buy the next car from the same place and hope it is Greg Smith making the sale.. Never thought I could be so impressed from a car dealership. If I ever need a salesman for my business I would make sure I have Greg or his duplicate. Thank you Herbs.

It is without hesitation that I can state that Greg S. is...

It is without hesitation that I can state that Greg S. is the best car sales person I have dealt with in buying a vehicle. Greg (and Chip) broke the cliche of dreading dealing with pushy car dealerships. This experience was actually fun and Greg made this car buying process very easy and laid back. Thank you I am enjoying my 2012 Cadillac Escalade.

Lexus of Norwell gave me my "December to...

Lexus of Norwell gave me my "December to Remember" with a great deal on my dream car. The Sales Rep was not only diligent, but quite comical, which always makes any decision in life easier. I highly recommend buying from Lexus of Norwell.

Loved it

With already have owned a Lexus for the past 10 years I didn't need to be sold on the quality and reliability. The only issue we had was a Lexus dealership close to where we live. Thanks to Herb Chambers we do now. With a great service and sales staff as well. Thank you Ryan and Tim for making this purchase an easy one. We are customers for life!

Couldn't ask for a better experience!

With already have owned a Lexus for the past 10 years I didn't need to be sold on the quality and reliability. The only issue we had was a Lexus dealership close to where we live. Thanks to Herb Chambers we do now. With a great service and sales staff as well. Thank you Ryan and Tim for making this purchase an easy one. We ate customers for life!

Wiara was our sales associate in purchasing our new...

Wiara was our sales associate in purchasing our new Lexus, she was very pleasant and made the purchase of the car easy. Why I gave a good rating for overall experience and friendliness was due to a minor issue in transfer of registration. The problem was quickly taken care of when brought to the attention of the sales manager.

With already have owned a Lexus for the past 10 years I...

With already have owned a Lexus for the past 10 years I didn't need to be sold on the quality and reliability. The only issue we had was a Lexus dealership close to where we live. Thanks to Herb Chambers we do now. With a great service and sales staff as well. Thank you Ryan and Tim for making this purchase an easy one. We ate customers for life!

Our experience with Donna LaRosa as a sales person was...

Our experience with Donna LaRosa as a sales person was outstanding. She was everything you could ask for in a sales rep. We did not purchase from Norwell as we got a better price from another dealer, but Donna sold us the car. She was terrific and we will use their service department for our service needs.

Outstanding Sales Staff

We are a two Lexus family and our experience with Donna LaRosa as a sales person was outstanding. She was everything you could ask for in a sales rep. We did not purchase from Norwell as we got a better price from another dealer, but Donna sold us the car. She was terrific and we will use their service department for our service needs

Lexus of Norwell

Donna LaRosa went above and beyond the job that an excellent sales rep should do. It was a pleasure working with her. I would recommend her services to any prospective buyer. Here's hoping she receives her seventh MVP award in a row!

Walked into the Lexus showroom and said "just...

Walked into the Lexus showroom and said "just looking". Not sure the order of meeting a customer, but Luke was the person to approach us. He was professional, friendly, approachable, nice SMILE. Not high pressured, he allowed us to look around, I sat inside the Lexus in the showroom, and then decided to take a test drive. We took the test drive and then decided to purchase, new, if the numbers were a good fit. Luke was very thorough in explaining the vehicle, choosing the outside and interior color, and also telling me about other options. I've already forgotten the man's name in the back room who had me signing papers, he was efficient and friendly, as well. :) "Chip" congratulated me on purchasing the Lexus from Norwell. ~Carla A. Getto

Donna was an excellent sales consultant. She was...

Donna was an excellent sales consultant. She was extremely knowledgeable and made my experience at Lexus very pleasant. I was stuck between a few different cars and Donna lead me in the right direction of what was a perfect fit for me and my family.

If you are looking for a reliable car on the South Shore...

If you are looking for a reliable car on the South Shore (or anywhere else for that matter) head to the new Herb Chambers Lexus of Norwell. Specifically, ask for Ryan Tierney who I was fortunate enough to meet immediately upon entering the showroom. The overall experience with buying a car is not relished by most and Ryan did a great job of explaining everything I wanted to know about the car and then some. He worked with his management team to get me the deal I was looking for and personally picked up my vehicle from their sister dealership having it ready for me the following day. Ryan even had ice cream for my kids!To reiterate, a great customer experience at Herb Chambers Lexus of Norwell due in large part to Ryan Tierney.

A Great Customer Experience!

If you are looking for a reliable car on the South Shore (or anywhere else for that matter) head to the new Herb Chambers Lexus of Norwell. Specifically, ask for Ryan Tierney who I was fortunate enough to meet immediately upon entering the showroom. The overall experience with buying a car is not relished by most and Ryan did a great job of explaining everything I wanted to know about the car and then some. He worked with his management team to get me the deal I was looking for and personally picked up my vehicle from their sister dealership having it ready for me the following day. Ryan even had ice cream for my kids! To reiterate, a great customer experience at Herb Chambers Lexus of Norwell due in large part to Ryan Tierney.

2014 RX 350

I bought a 2014 Lexus RX350 from Lexus of Norwell. Donna L. was great to deal with from the moment that I walked in the door. She is knowledgeable and professional and went out of her way to seal the deal. I am happy with my new Lexus and would recommend a purchase from Donna and this dealer.

This dealership is the best they got me the deal I want...

This dealership is the best they got me the deal I want on the specific model I selected luke barosky is a great sales consultant

I was in the market for a new car last month. I visited...

I was in the market for a new car last month. I visited several other dealerships nearby and made a late ay decision to wrap up the day at Lexus. It was the best decision of the day. The staff were friendly and made themselves available for questions. Donna was very knowledgeable of the product and went out of her way to make the experience fun and enjoyable. While I didn't buy a car that day, I did go back the following week and made a purchase. Form the sales staff to the finance staff, I found Donna and the entire team at Norwell Lexus great to work with.

I am a long time Lexus owner who has used Sharon for...

I am a long time Lexus owner who has used Sharon for service and had Ricky Medeiros as my service contact. I live in norwell and when you opened Lexus of norwell it was great. Even better you selected Ricky to be service director, who was the best I ever worked with at Sharon. He has done a masterful job at getting Norwell up and running smoothly. Kim Cummings is my service manager and she has been outstanding when I bring my Lexus in for service. They take the time to explain exactly what's being done and why. I feel they have my best interests at heart. A special thanks also to Mike hourihan, who discovered a repair recommended by Sharon was wrong and figured out the correct solution and saved me money. That's customer service. I assure you that I can write critical reviews if necessary, but this team has been outstanding. I thought Sharon was the best, but Norwell is even better. Phil Ruddick

Greg Smith is wonderful. He was very professional and a...

Greg Smith is wonderful. He was very professional and a pleasure to work with. We would definitely buy another car from him again. And we are very happy with the car.

I have to say this was almost a perfect experience. Right...

I have to say this was almost a perfect experience. Right from the start when I sent an email request I heard back from Cheryl in minutes followed by a phone call. I ended up making an appointment but decided to go in a day early. We were immediately met by our sales person John and the Manger Chip. Within 20 minutes we were on a test drive. John was really wonderful answering all my questions. He was incredibly open and honest about financing the car, purchasing vs leasing and the value of my trade. Except for a strange momentary hiccup from the manager about my trade value (which was ultimately worked out) we had a great experience. Go see the guys at Herb Chambers - especially John Martinelli.

I bought a Volvo from this dealership and I have to say...

I bought a Volvo from this dealership and I have to say both Ryan (sales) and Tim (Finance) treated me with the highest service. Top notch dealership.

One Satisfied Customer

I bought a Volvo from this dealership and I have to say both Ryan (sales) and Tim (Finance) treated me with the highest service. Top notch dealership.

Donna showed why she won so many awards

Great job by entire sales dept. I went in curious, low pressure approach made me return for second time. It did not take much to make the sale after the initial contact.

We went in to trade in our present vehicle and purchase a...

We went in to trade in our present vehicle and purchase a lexus rx 350. Everyone at this dealership was extremely accomodating, patient and very pleasant to work with , making it a wonderful experience for us. We will definately recommend this dealership to family and friends and will purchase another vehicle from them. Our sales consultant Wiara was so patient and helpful and lovely to work with.

We have had our 2009 Lexus RX serviced at the Norwell...

We have had our 2009 Lexus RX serviced at the Norwell dealership previously,great service from Tom Mccafferty in service department! We were looking to upgrade to a 2014 RX and visited th Norwell dealership. We were met by Chip the manager who was pleasant and informative. He introduced us to Ryan Tierney who became our sales rep, a terrific person who was most helpful in our experience. Ryan was wonderful to work with. He was very helpful and made the whole experience easy and fun, which is what a new car purchase should be. He took care of the registration with our vanity plates,inspection sticker and all paper work and we were able to pick up our new vehicle within 24 hours!! Job well done Ryan!!!We will continue to have our new car serviced in Norwell with all the great staff and look forward to the new building in Hingham. Thanks for a great experience ! We love our new car!

An excellent buying experience. This is the second car we...

An excellent buying experience. This is the second car we have purchased from them/him in the last two months.The entire staff tries to be helpful. I appreciated meeting the repair coordinator.

Fair price, very professional staff at all levels (both...

Fair price, very professional staff at all levels (both sales and service), excellent at post-purchase follow-up and resolution of even minor issues; highly recommended

I have driven a Lexus for the last 12 years I would never...

I have driven a Lexus for the last 12 years I would never consider another brand. The dependability of these cars is outstanding. I have never had any mechanical problems with my previous two Lexus. The ride is superior to any other car I have ridden in. Lexus of Norwood is an outstanding dealership. The service and courtesy extended was much appreciated by all we encountered.My saleslady was very informative, and gave me a nice demonstration on my new es350.

Ryan, Was everything you would want a salesman to be. He...

Ryan, Was everything you would want a salesman to be. He got us just what we wanted in our car and more. He was very pleasant and friendly even when the deal was done. We would definitely recommend Herb Chambers in Norwell. We already have told our family about you. Thanks, Ryan for a pleasant experience buying our car. Nancy & Bill Dwyer

Herb Chambers Lexus Service department Norwell MA

Herb Chambers Lexus Service department in Norwell MA is the best in its category. Ms. Kim Cummings the Service Manager is the most professional and friendliest person I have ever met in any dealership. I highly recommend Lexus owners in MA to go there and experience the most wonderful service. Joseph S Abington, MA

John was a pleasure to deal with. He is a gentleman who...

John was a pleasure to deal with. He is a gentleman who made what is a very stressful situation as easy as possible.I did not feel pressured and was treated with respect. I highly recommend this dealership.Please see my comments about Lexus of Watertown for comparison.

I went into Lexus to purchase a 2014 Lexus IS 250 AWD. ...

I went into Lexus to purchase a 2014 Lexus IS 250 AWD. We went over what I was looking for as far as options and we went over several cars that were in stock and those that would have to be delivered. I ended up leasing an IS 250 AWD F Sport for a great price and I couldn't be happier. Everyone was great and I would def. go back to purchase another car.

Very friendly, courteous and took care of everything...

Very friendly, courteous and took care of everything including the sticker - that was great. Once the deal was made, everything went rather quickly - that was great. Could have been a little more diligent in finding the car. I kept looking and eventually found what I wanted. Yes, I would recommend this dealership - quality automobiles - and Greg Smith. I love my Lexus RX 350.

I just purchased my 2nd Lexus GX from Herb Chambers Lexus...

I just purchased my 2nd Lexus GX from Herb Chambers Lexus - most recently working with Donna LaRosa at their new location in Norwell, MA. Donna was friendly, knowledgeable and always accessible throughout the purchase process. She was able to locate the exact car & color I was looking for and gave me a great value for my trade in. The service they provide is far superior to any other dealership I have I worked with and light years beyond where my husband takes his car - it won't be long before we are a 2 Lexus family!I also want to acknowledge the General Sales Manager Robert Cameron, Service Director Ricky Medeiros and Service manager Kim Cummings who always greet me with a smile and go out of their way to make sure all of my service needs exceed my expectations.Welcome to the South Shore Herb Chambers Lexus!

Donna LaRosa and the team at Norwell Lexus were nothing...

Donna LaRosa and the team at Norwell Lexus were nothing but professional. I will certainly recommend this dealership and Donna specifically to my friends and family.

We recently purchased a Lexus from your sales woman Donna...

We recently purchased a Lexus from your sales woman Donna LaRosa . Prior to our visit to Norwell , we had looked at other dealerships. The minute we walked into Norwell we were warmly greeted by Donna . After speaking to her about what we were interested in, we knew that we would purchase the vehicle from her. She made our visit fun with her personality and knowledge and would highly recommend her to any family or friend interested in buying a Lexus.What a great team at Lexus of Norwell.

The entire purchasing experience for my wife and me was...

The entire purchasing experience for my wife and me was excellent.I had several questions/criteria to be addressed with a new vehicle, and the sales and service staff were very accommodating in making sure I had answers to all my questions--including putting a vehicle on hydraulic lift so that I could see the tire-jack points.The purchase-price negotiation was straightforward and fair.Follow-up service regarding vehicle registration and sync'ing my automatic garage-door opener were handled in a very friendly and expeditious manner.I would highly recommend the dealership to others if they are in the market for a Lexus-class vehicle.

Donna was courteous, friendly and knowlegable. If buying...

Donna was courteous, friendly and knowlegable. If buying a car could be seamless, she made it so. I think the ES350 is a wonderful car, so she has a great product to work with

This is our fourth Lexus in 7 years. We have dealt with...

This is our fourth Lexus in 7 years. We have dealt with Lexus of Sharon previously (same owner, Herb Chambers), but they didn't have the car we wanted. So I called Lexus of Norwell and they worked with me to get the exact car I wanted at a great price. Deal was slightly complcated since we were trading in 2 older Lexus models, but they managed to get everything done in a timely fashion.

After deciding it was time to downsize my husband and I...

After deciding it was time to downsize my husband and I visited many different dealers with four vehicle types in mind. Being very reluctant to trade, our choice was not only going to be about the type of vehicle but the dealership and sales staff also. We knew quickly that this was a dealership we wanted to work with. Luke was very friendly and helpful without being pushy. Donna was VERY helpful and handled everything as promised ..beyond our expectations. This is our first Lexus and I never thought another vehicle could compare to our last.Donna assured me I would love it and after she took time to go through the interior and exterior I was confident she was right. I would use this dealer again and recommend it. I am confident they will assist us with any issues or questions we have on our Lexus. Thank You!!Great dealership with a wonderful staff

The exceptional customer service and friendly, no...