Hendrick Honda of Charleston

4.8
Overall Rating

Customer Service: 4.8 Buying Process: 4.6 Quality Of Repair: 4.5 Overall Facilities: 4.8 Quality Of Work: 4.9 Friendliness: 4.9 Pricing: 4.7 Overall Experience: 4.8


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Amazing service experience

5
Mike honcho on 11/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was traveling from tennessee when our vehicle broke down in Charleston. The service advisor marc mounts helped us so we could continue our vacation. Amazing service.


Finally bought a car!

4.4
concerneddriver35 on 11/21/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

Thank you to Andy and Andrey for being so patient with us. So pleased with my new 2016 Honda CRV. Gary's demeanor was a little rude at first but in the end we ended up getting close to the price we wanted.


Bait and switch

1.4
very very disapointed on 11/01/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 1.0

the internet price is not the real price, nor is the vehicle the same one, quoted a price given another and no honor at all, very dis a pointed with the whole program


Slow service

2.8
Big sexy on 10/15/2016

Customer Service: 2.0 Quality Of Work: 4.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 2.0

Initially I was pleased with the service here but they have gotten increasingly slower with even the simplest of service requests. 3 hours for two tires and an alignment with at appointment and arriving at 730 AM when shop opened is unacceptable, especially when quoted two hours. Service advisors move things as quickly as possible but there is obviously an issue on the back end that needs addressing. Don't come here unless you expect to spend half a day waiting, especially on Saturday.


Bad experience

3
mdonovan on 02/19/2016

Friendliness: 4.0 Pricing: 3.0 Overall Experience: 2.0

Manager blew the deal. Felt bad for Sam.Liked the Honda Pilot but wouldn't give us the best deal we asked for. Never going back


Great team!

5
amv on 12/16/2015

Overall Experience: 5.0

I purchased a new 2016 Pilot from Hendrick Honda of Charleston. Andrey Alexander was my sales consultant and Mike Brown was my finance manager. I knew what I was looking for from the beginning. Andrey was very knowledgable about the product and I appreciated that he helped me find what I was looking for without making me feel pressured into a purchase. Mike was very thorough in finance and was able to help me save money by recognizing I had some money left on a warranty for car I was trading in. I was able to put that towards the purchase of my new car. Unfortunately, for a reason beyond control of the dealership, my new Pilot ended up in service. Jim Urban, the general sales manager, was prompt in returning my call and helped to provide me with a resolution to the problem that exceeded my expectations. I understand that a car is like any piece of equipment and can malfunction - it is the service and quick resolution to a problem provided by the team at Hendrick Honda that will keep me coming back in the future.Also, the 2016 Pilot is a dream, Honda has done a great job in this redesign!!!


Andrey Alexander

5
Rob1884 on 12/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

He was a outstanding sales person and really worked with me. Helped me out a lot even after he sold me the car!!!!!!!!!! Yes yes


Professional Experience

5
Paigipu on 11/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My mother looked at many cars before leasing a Civic. Sam Patel was very thorough and attentive throughout the process. He and his manager, Ed Robinson, were prompt, courteous and professional, and ensured my mom understood all aspects of the transaction. There were no gray areas and she was very comfortable with her deal.


Stay Away From Them At All Cost

1
medford41 on 11/24/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Don't waste your valuable time. They will mislead you, not listen, and generally make it a miserable experience. Internet salesperson Sam Patel is awful. Doesn't return calls or emails unless its convenient for him Finance Manager Paul Madden is just as bad. Will cheat you on the rate, use the wrong numbers, and say that's the way it is. They love to pass the buck. They all blame each other. To top this all off. When you walk from the deal. The Sales Manager Jeff gets involved. Will make all kinds of promises he can't keep. DON'T WASTE YOUR TIME AT THIS DEALERSHIP.


"non" quality of repairs

1
DennisH on 11/06/2015

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0

My wife bought a new Honda Accord from this dealer in 2006, (PAID IN FULL, CASH). When she brought the car home, in the bright lights of the garage, it was evident that the paint on the hood and the roof had what appeared to be small, pencil eraser size blisters over the entire surface. She took the car back to Hendricks Honda, and was told not to worry, that they would have the hood and roof repainted, and it would be as good as the rest of the paint on the car. They did paint the hood and the roof. However, within 3 to 4 years of buying the car and having the hood and roof painted, the roof and hood began to fade (badly). Those two areas of the car now have almost no paint left on them, while the rest of the car is pristine. She has been bounced back and forth between the dealership and corporate in an attempt to resolve this issue. Neither the dealership or corporate have expressed any interest in making this right. I would never recommend buying a car from Hendrick Honda.


Great sales experience!

5
Stephanie on 10/26/2015

Buying Process: 5.0

We had a great experience buying a CRV from Andrey. He was knowledgable, easy to work with and not pushy. Thanks, Hendrick Honda and thanks, Andrey!


New 2016 Pilot

5
JT Sage on 10/21/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Anne Marie - Thank you to you and the staff at Hendrick Honda. You made the purchasing of our new Pilot and enjoyable experience.


Excellent Service at Hendrick Honda of Charleston

5
Muse on 10/21/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently purchased a 2015 Honda CRV. This was the third Honda I have purchased from Hendrick Honda of Charleston. Based on the reliablily of my 2 previous Honda Accords and the excellent service I have received from Hendrick's, I did not consider looking anwhere else when I decided to look for a new car. Upon entering the sales area, I was approached by Anne Marie Taylor. She was friendly, informative and was able to answer all of my questions about the CRV. I could not have had a better person to work with because she made excellent suggestions and comparisons between various models; yet she did not pressure me to close the deal. When arrived at the dealership several days later to puchase the vehicle, Anne Marie had everything in order to expidite the purchasing process. Because of my positive experiences with Anne Marie and the Rick Hendrick's service department, I would recommend this dealership to others.


Great service, friendly salespeople,

5
Smichalske on 10/20/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had a great leasing experience and found my salesperson, Ann Marie very knowledgable.


Inquiry of 90K via phone

1
cnda on 10/17/2015

Customer Service: 1.0 Friendliness: 1.0 Overall Experience: 1.0

I called the service department of Hendrick Honda to inquire if I can get a 90K done towards the end of the day. I understand that 90 K services are something that take multiple hours, and to give the dealer a benefit of the doubt it is 1) a Saturday and 2) towards the end of the day. I do believe, however, customer service over the phone should ALWAYS be kind to the customer. When I asked if it were possible to do a 90K service last minute, the representative on the phone sounded annoyed. His response to my question was a deep sigh followed by a "WELL...I can send you to express". THE APPROPRIATE RESPONSE should have been along the lines of "I'm sorry, but we cannot get a quality service done within the current time frame, but we are happy to service your car properly another day". Furthermore, a 90K service is a MILESTONE service--suggesting express--is NOT acceptable.REGARDLESS of how the service-person may feel and REGARDLESS of how ridiculous the question can sound -- the customer is always right. I intend to cancel my 90K appointment and get my service done elsewhere outside of Charleston. This is basic business practice, people--BE KIND to your customers. I will spend my money on quality service with people who can communicate with people kindly and effectively.Please hire someone competent to answer the phone EVERY TIME a customer calls. Competent means they can 1) answer the phone every time, 2) communicate the proper information to the customer, 3) make the customer WANT to come to their business, and 4) ensures the customer is taken care of.


Fast, and friendly service

5
Rachel Smith on 10/16/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Johnathon was very helpful. I was in and out within an hour. Everyone was friendly. Complementary coffee to make the wait more enjoyable. Thank you Honda.


Great Experience

4.7
JP Ringer on 10/16/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Went in looking to lease an accord and that's exactly what I got. They didn't try to sell me anything else and ensured I got exactly what I was looking for. They gave me an incredible deal on my trade and got me a better payment than expected. I couldn't have asked for anything else. Anne Marie along with all of the staff took very good care of me! Thank you.


Outstanding Service!

4.7
Maria on 10/14/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Anne Marie Taylor and her team were wonderful in assisting me on the purchase of my car. I will definitely go back next time I am car shopping :)


Dedicated Professional Team

5
Darin on 10/10/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My desires for the new car purchase were very strict and demanding. After narrowing my choices down to two vehicles the Hendrick Honda team was able to provide me options for both of those vehicles. The options they provided were both so good I had a difficult time choosing between the two vehicles. I had the pleasure of working with Lamar Coles, Devon Kessller, and Jim Urban to help me make my final decision. Paul helped me through the final paperwork portion and payment options. The Hendrick Honda Team helped make the entire process as smooth as possible and was able to efficiently get me out the door with a car that I love at a price I could not pass up. My family spent most of the next morning checking out every detail of the new car. It was like Santa Clause left us an early present. This is the second vehicle I purchased from Hendrick Honda this year and would go back again for the next vehicle. I can see why they are a recommended dealer for the USAA car buying service. I recommend giving them a chance to meet your vehicle needs, or wants.


Buying esperience 2016 Honda Pilot EXL

5
Jerry T. Espiritu on 10/10/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Buying experience with Hendricks Honda Charleston and staff especially Anne Marie Taylor who helped us in the process was wonderful. She is true professional in what she does. She is very polite, helpfull and knowledgeable. We are so blessed to have her as our salesperson. I will personally recommend Hendricks Honda and Anne Marie Taylor to all my friends.


Great service, Great people

5
kaykay825 on 10/07/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was very impressed with the quality of care I received at Hendrick Honda, you expect to be treated like a dollar sign at a big dealership but they really took the time to make sure I left in the car that was perfect for my life and my budget. The product specialist, David Dorrell was extremely knowledgeable about all of the cars on the lot, both new and old and spent hours being patient with me while I test drove dozens of cars. The sales and Leasing consultant, Andrey Alexander worked tremendously hard with the managers to get me the car of my dreams at a price that fit my graduate school budget perfectly. Recently I had to come back and have work done on my car, thanks hurricane, and they all recognized me as if we were old friends.


Better than expected!

4.7
KShaw on 10/05/2015

Customer Service: 4.0 Buying Process: 5.0 Overall Facilities: 5.0

I had the great pleasure of trading in my old vehicle and buying my new vehicle from Greg Kelley this past week. I am not a fan of the buying process, but Greg made this purchase much better than past experiences. He provided the information I needed and let me take my time as I decided between two vehicles. He was a pleasure to work with and I'd happily recommend him to anyone buying a new vehicle.


Customer Service par excellence

5
SLM on 10/03/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I stopped in a day prior to make an appointment for today. I bought my Pilot here 12 years ago and have consistently had good experiences with service. However, today goes beyond---we are in the midst of flooding rains in Charleston and every one of the employees here today could reasonably be anxious to get home. With 260K miles on it, my car is in for a timing belt change along with several other maintenance needs. Without exception, from Eddie and Ian in service, to Sara who is cleaning and up keeping the facility, to salespeople whose names I didn't learn, and the mechanics and their manager, everyone has been attuned to my comfort, my needs, and prompt service. With road closures increasing by the minute, we will all be happy to get on our ways home, but the service and sales staff here at Hendrick Honda have all made today a positives from memorable experience of customer service that is rare these days in a spirit of camaraderie, as they help me on my way to my goal of 500K w this car. Something is going very right at Hendrick Honda to have so many cheerful employees on a challenging day like this.


Great Salesman!!

5
Joe on 10/02/2015

Customer Service: 5.0 Overall Facilities: 5.0

I want to thank Greg Kelley for his professional, polite and prompt service as I was shopping for a vehicle this last week. Although I didn't end up buying a Honda, it wasn't because of his effort (the vehicle I was looking for, a MB GLK350, wasn't big enough and I became impatient, in spite of his suggestions and Internet work to find what I was looking for). Greg kept in touch with me as I was making my decision, and remained very professional when I informed him I had found a car somewhere else. As a local hotel manager, I have many opportunities to recommend dealerships and salesman. Greg will now be first on my list!! The salesman down the road at Hendrick BMW should take a page out of his book!


Wonderful to work with!

5
Gabe Bonnell on 10/01/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had the Pleasure of buying my car from Anne-Marie Taylor at Hendrick Honda. She was incredibly helpful from the beginning and not pushy at all. She ended up helping me get my dream car the day I walked into the lot. I would HIGHLY recommend Ms. Taylor to anyone wanting to buy a car.


Think Before you do it.!!

1
NomoreRickHendricksHonda on 09/17/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Please do not spend (Donate) your hard earned $$ at Rick Hendrick Honda service. June 2015 I took one of my 2 Hondas to get serviced. 2 front tires replaced, car is serviced. Spent over $1100. Couple days ago when my wife took this car for an oil change,they said "right front tire needs to be replaced as well as transmission fluid". I got these done 3 month ago. Went back to them this morning. Here is what I heard from their service manager :" Those tires are not ours, transmission fluid has been changed during the service but not removed from the records". Had I said change the transmission fluid, they would have change it and charge me another $216.00.I have been there many times for different reasons and waited at their waiting room.Heard many conversations between the service salesman and the customers. I always thought they are taking advantage of the -especially- ladies lack of knowledge on what is going on with their car. A small problem can easily present to the car owner as a "major issue, they may get themselves in a massive problem if it is not taken care of'. Many people say " OK, let's get it done" because they do not want any inconvenience. This has happened to my wife too. Luckily she knows the car she drives. Several years ago they had only 4 desks at the service area, now 8. Are Honda cars that bad their repair business is booming or they know something we do not want to know? I leased my last 2 Honda at Stokes Honda North. And never had issues with the service or treatment I got there. Now both cars are going to Stokes Honda North even though I have to drive additional 10 miles and spend extra time. Done with Hendricks Honda. Forever..


Buying Process

5
L D Lewis on 07/21/2015

Customer Service: 5.0 Buying Process: 5.0

Sam Latto and his "Team" were very helpful, professional and friendly during my Accord trade-in and 2015 purchase. Thank You!


helpful sales professional

5
Henry M. on 06/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ryan Woods showed us several used and new Civics. He is knowledgeable, easy to talk with, and is committed to finding the right vehicle for the customer. Very pleased with the service, [personal attention, and totally stress free approach. We bought a 2013 Civic LX (12,500 miles) for a great price. There was no pressure to buy, Ryan simply wanted to find the best car for us and our needs. He is a good resource and we went back a couple of times before selecting the right Civic from several on the lot. I rate Ryan as the top car sales professional I have worked with. I would go back to Ryan Woods for my next purchase which may come by end of this year. I also own a 2002 Accord (purchased at Hendrick in 2004) which I would like to trade for a newer model Accord. I believe Ryan will be the person I look for to learn what is on the lot and particulars about my next pre-owned vehicle. Ryan is capable, low key, easy to interact with, and he made the experience favorable. Hendrick got it right!


3rd car purchase. Coming back for the 4th!

5
JeffH3 on 06/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bought a new HR-V. Although super hard to get, I did not have to pay something obscene or above the average price.95% of the work was done over the internet and it was a super smooth experience. I spent just over an hour in the dealership signing everything and being given a tour of my new car. Heck, that took so long because the HR-V is soaked in technology. I think the only thing that threw me off was that there were NO KEYS! Unreal :)This is our 3rd car from Hendrick Honda and our first new one from them as well. I was really glad the internet department was on the ball and helped me work the deal over email until I could get back into town. Thank you Mike Brown for taking care of me and getting me exactly what I asked for.and even a thank you to Rob in finance for not playing games and getting me great loan terms and an oil change/rotation contract for a few dollars more a month. I get our oil changed there anyways so it was money I would have spent anyways, just cheaper.Jeff


Lied to about my banks interest rate.

2.7
Nickisa0 on 05/13/2015

Friendliness: 3.0 Pricing: 4.0 Overall Experience: 1.0

Recently my wife and I were shopping for a 2015 Honda Fit. After speaking with the sales manager for multiple hours we were unable to get our monthly payments under $400/month. We informed Hendrick Honda that we planned to use Heritage trust (our local bank) as the loan. Hendrick then informed us that they are able to go through them and get us the same rate. We were told that our best possible rate was 19.99% ONLY if we're could come up with a sizable down payment. We left for lunch and decided to actually visit our bank to see if that was correct. After being approved for a loan at 7.6% and no down payment it came clear that Hendrick Honda clearly lied about our rates. They also informed us that the bank actually does not require any down payment at all. After leaving the bank we traveled to Stokes Honda North and were helped by Kathleen who was extremely friendly and provided a lifetimes worth of intelligence. We should have come here to begin with! Stokes Honda was actually able to beat my banks rate and got us the vehicle we wanted within a couple hours.


Ask for Matt Depaulis

5
EMD 2015 Accord on 05/10/2015

Customer Service: 5.0 Overall Experience: 5.0

I have purchased three cars from Matt, and with each transaction he went above and beyond to help me chose the right fit. He made himself available to answer any and all questions honestly. Everything he said he would do to help, he did. His excellent follow through and customer service is not easy to find these days! When I'm ready for my fourth Honda, I'll be giving Matt a call!


Multiple New car purchases!!!

5
jasonwheeler11 on 05/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have purchased/Leased multiple vehicles from Matt Depaulis and are very pleased every time. The service department is very courteous and quick with each trip. Thanks again


DO NOT RECOMMEND

2
Carolinaurena on 05/08/2015

Customer Service: 2.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 1.0

I DO NOT RECOMMEND ANYONE TO EVEN THINK ABOUT PURCHASING A CAR HERE. Paul the financial manager lied to us. He told us the car was serviced when I got the car, come to find out when I came back to get it "detail".....I found out it wasn't serviced!! Then after the "detail" the ashes from cigarettes was still in the car, and it wasn't even vacuumed out and stained were still visible on my leather which if you honestly licked your finger to wipe it off, it would've worked. That detail service was lazy and the car was beautiful however disgusting when it came to all the trash I had to clean out the day after it was "detailed". On top of that, I didn't have my new car for three days because of the "detail" and "service" they did to it. Yesterday we got contacted to pay the taxes on the car. Which is BS to the fact that Paul told us we wouldn't have to pay them, and since it was apart of the deal to purchase the car. xxx! You lied about the servicing, your staff is lazy when it comes to detailing, and you gave us false information to close the deal. I seriously am debating taking this car back. It's ridiculous.


Almost impossible to talk with service dept.

1
Harriet on 11/09/2014

Customer Service: 1.0

My car started making noise in the steering. Dropped the car off immediately, without an appointment. Were told car would be looked at that afternoon. No call received into afternoon. Called twice and were told service too busy to talk, took message. Someone did call later, but call was missed. Called back twice not able to speak with person handling car. Finally heard from service person, with long list of problems with the car. Some of which seemed implausible. Decided to take car for second opinion. Have recently read other bad reviews of service from Hendrix. My real dilemma is that I am in the market for a new car. My top choice is the Honda CRV, which has great ratings and reviews. However, how can I buy a car that will need to be serviced at a dealership that provides such terrible repair service?


Excellent Service Departmant

5
wdavidstoll on 09/24/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have dealt with Marc Mounts on more than one occasion. He is polite, courteous, informative and efficient. He takes a lot of time to work with me and empowers me to make good decisions about my vehicle. There is no doubt that I will bring my car to Hendrick Honda for any issue because I have the ressurance that Marc will look out for me and take care of the issue.Truly an asset to Hendrick Honda. Sincerely, David Stoll


willie simmons .my services was very good ,kevin.m

5
willie simmons on 07/22/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

my name is willie simmons from georgetown they told me to come back for my other key the next week and my wife did and they even reset my tire gauge. and kevin mink was very helpful and caring person.


An overall great experience!

5
snookmc on 07/14/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thinking that my bride would find it easier to work a femaie, I first went to the Hendrick website to find a "strong" female sales person. I located Paige Suttle and called for an appointment. On the phone Paige clearly had good knowledge of the Honda product line. We went to the dealership and she was generous with information and her time. It took a couple more weeks for us to discuss what we wanted to buy. Upon our return, Paige and others at the dealership were very helpful to us. We had many questions for Paige and she patiently worked through all of them. Even during the price discussion, friendliness prevailed! Paige is a 1st class representative of Hendricks Honda. The overall comradery was great--between Paige, Jerry Heesen & Matt Agosto (who were also involved0. They worked so well together. We will recommend Honda & Hendricks to our friends and hope this review will help others to go to the dealership too.


Mark Groetsch and John Baek

5
jingleshark on 05/16/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After having a difficult time at another Honda dealership in SC, I called Matt DePaulis at Hendrick Honda of Charleston, whom was a recommendation from a good friend of mine. I spoke with him on the phone a few times and he was very upfront and friendly. The day I was able to come up the Hendrick Honda, (I live 2 hours away) Matt DePaulis told me he was leaving at 5pm, he asked if it would be ok to speak with Mark Groetsch. Mark Groetsch was outstanding, he was very polite, friendly, knowledgeable, and he was not pushy at all. I felt very comfortable purchasing my 2014 Honda Civic from him and felt like I left the dealership getting a good deal, which in my opinion, is the way you should feel when you buy a new car. John Baek spoke with me during the time of my visit for financing, he was very personable and easy-going, which I find invaluable when it comes to sales. I would highly recommend Hendrick Honda of Charleston and will do business with them again in the future.


Mark Groetsch

5
Adknox on 04/24/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mark was very informative, polite, helpful, knowledgeable, etc. It made the purchasing experience unusually pleasant. I recommend Mark to anyone who is interested in a no hastle car buying experience.


Amazing Hendrick!

5
jaqsim on 04/18/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I just have had one of the most extraordinary buying experiences ever.........and, of all things, in that arena that many of us dread: automobiles. The answer: Hendrick Honda of Charleston, SC--an amazing organization with amazing people. They're fair, professional, courteous, responsive and bend over backwards to give a good deal. They listen to the consumer and take her seriously. I received a terrific deal--such that one of Hendrick's competitors said to me (when I was researching/negotiating prices) that such a deal (as Hendrick offered) was not possible. I was in contact with Honda dealers around the state--Hendrick bettered them all on price. Ron Wilkin responded immediately and seriously to my requests and requirements--no batting around--and, while the other dealers (none of whom ever met Hendrick's price) were busy playing dodge ball and wasting time, the professionals got my business. The entire experience was as pleasant as possible and I thank everyone I dealt with over several days: Ron Wilkin, Sales Manager; Matt DePaulis, Sales Manager; Edward Robinson, Sales Consultant; Paul Madden, Finance Manager. Based on this personal experience, I recommend Hendrick Honda without reservation. (Incidentally, this is my 3rd Honda.) Hendrick would be worth a trip to Charleston if you do not live here. Thank you, Hendrick Honda!


After a terrible experience being lied to at Stokes Honda...

5
Robert29461 on 02/26/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After a terrible experience being lied to at Stokes Honda North, I called Paul Zarres at Hendrick. I told him the situation about being given one price and then Stokes adding 500 bucks to it when I got there. Paul asked what they originally quoted me and said he would call me back in a few minutes. Within two minutes he called me back with a price that beat Stokes' original LIE, and as a few added bonuses, I got better dealer installed options, a lifetime engine warranty, and honest people to work with. They didn't try to sell my anything extra and I was out of there in about an hour with my new Fit for a great price and no xxxxxxxx from the sales and financing folks. Honesty goes a long way in my book, and Hendrick Honda just got a whole chapter in it. Thanks, Paul.


Great Experience

5
Reginald Francis on 02/06/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Bought a car from Uriel last week. Great experience! Uriel was fantastic. He sort out our needs, landed us on the right car and then worked with his Management Team to get us a great deal. Thanks Uriel and Hendrick Honda of Charleston. We are loving our car.


used car sales

4
carl johnson on 01/13/2014

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

salesman was kind courteous and informative, the phone conversation was brief but knowledgable. salesman was not pushy but surprisingly helpful


Due to health concerns we have chosen to down size to one...

1.7
jclapp on 12/28/2013

Customer Service: 2.0 Pricing: 1.0 Overall Experience: 2.0

Due to health concerns we have chosen to down size to one car. I have been diagnosed with Parkinson's disease, with an uncertain future.We selected Hendrick Honda because we thought it was a trusted name. We were sold a 2013 model car at a 2014 price. The price difference is $ 1,841.I got our figures from Kelly BB.


Great Experience....Exceptional Staff.

5
MarleighS on 11/24/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Always very helful. Daniel in Service is outstanding. Very accommodating and professional staff.


Not great experience

2
CarforSon on 11/15/2013

Customer Service: 2.0

I found a car on the website with no price listed. A salesperson followed up the next morning to inform me of the price. I explained my budget and what I was looking for. I never heard back from them.


I was provided with excellent service by James Echon. ...

5
arosone on 09/23/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was provided with excellent service by James Echon. James went to great lengths to locate the perfect vehicle under rather unique circumstances. His customer service, attention to detail, and responsiveness was exemplary. With James, I had such peace of mind!


Firstly, this is my third vehicle purchased from your...

4.8
Borough on 08/16/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Firstly, this is my third vehicle purchased from your dealership, I returned because I received great service overall. Your promise to make sure that your customers are completely satisfied was certainly the case with me. All of my concerns were handled promptly and to my satisfaction, I would definitely recommend your dealership to others. Everyone that I had to deal with including your financial section was courteous and answered my questions and explained matters that I did'nt fully understand.


Great new car buying experience

5
ChefE on 08/05/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

James made me feel comfortable. As a young woman I feel I get looked over when I searching for cars. It was nice to know James and Hendrick Honda valued me as a customer. The entire sales team was friendly and helpful to work with. From those who answered the phones to those who handled the financial end of the car deal you all made this a great experience. I love my new FIT!


My wife and I went to Hendrick Honda to look over some...

4.8
captainregal on 08/02/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My wife and I went to Hendrick Honda to look over some certified pre-owned CR-Vs. We met Matt DePaulis, who I had visited with online, and he showed us a low mileage 2009 that was certainly a good buy. We bought the car for my wife! I had also been looking at a Pilot, but needed to wait a bit to purchase. I got an email from Matt describing the 125% of Kelly Blue book on trade-ins available through the end of July 2013, so we went back to Hendrick Honda and Matt gave us an idea of pricing and what colors and models were available. Matt never pushed me, but just answered all my questions. I really liked that approach, as so many sales people tend to try to push you into a car right away. We decided on a blue pilot, and Matt worked with his sales manager to get us both the best deal on the new car, but also the most on our trade-ins. We now have two new hondas in our garage - a 2013 Pilot and a 2009 CR-V, and couldn't be happier. Matt has called us back several times to be sure all is OK, and I told him that my wife wanted wheel locks for the CR-V. He sent me an email later that day saying that Hendrick had those in stock and he was able to get me a discount on the price. I am extremely pleased with Matt DePaulis, and will recommend Matt and Hendrick to anyone interested in another vehicle. Thanks for everything Matt!!!


After shopping around NC and SC, I ended up at Hendrick...

5
Afmarsha on 07/22/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After shopping around NC and SC, I ended up at Hendrick Honda in Charleston because of all the feedback I'd read and there straightforward sales. Matt Depauliswas very attentive without being overbearing throughout the process. When it was finally time to make the deal, I feel great about my new Accord. I would recommend Matt and Hendrick Honda.


Had a really good experience with Tyler Mark and the...

5
mulderato on 07/12/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a really good experience with Tyler Mark and the financial guy Paul. Would recommend any of them for points of contact at the dealership. Tyler was knowledgeable, and very easy to get along with.


I was referred to Paige Suttle from a friend who recently...

5
debicraft on 06/18/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was referred to Paige Suttle from a friend who recently purchased a new vehicle from her. I was looking for a Honda CRV. Paige S. was great very friendly and personable. It was a rainy day and she very wilingly walked the lot to drive cars up for me to look at. I have to say it was the easiest and quickest car purchase I have ever had. There was not a bunch of back and forth haggling. I feel like Matt A. saw that I was willing to put a little money down and had an older car to trade-in so he was willing to meet me where I needed to be in monthly payments. I was soo excited that they made it so easy and that they could get me where I needed to be in payments that I hugged Paige and Matt. Paul Madden in finance also made the experience very personable and answered any questions that we had. The whole team that my husband and I worked with (everyone mentioned above) was great and I would definitely come back and refer to friends. The staff seemed very trustworthy, honest and proud of the Honda product. Thank you for providing such great service! :) Kevin and Deb Craft


My wife and I move at glacial speeds when it comes to...

5
joydatta on 06/13/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I move at glacial speeds when it comes to purchasing a new automobile. Enter Mr. Frank Giovannone who was not only extremely informative and easy to work with, he was also very patient with us. He was NEVER condescending, very humorous, and always helpful. Frank had a quality that most sales people lack, honesty. My wife and I appreciated that and felt at ease with him.As for F& I, Amy was a true gem. We were in and out of that office in less than 20 minutes. Thanks to all of you for making this experience wonderfully seamless.


My husband and I purchased a new Honda Fit at Hendrick...

4.8
ceboeg on 06/10/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My husband and I purchased a new Honda Fit at Hendrick Honda last week. It was a very positive experience, start to finish. We had already done our research prior to going to the dealership, and had settled on the Fit as a good choice for us. We worked with James the first day we were there - he was extremely friendly, helpful, and patient as we checked out every color and model available on the lot. We actually spent more time than we expected, and had to come back the next day to make the purchase. James came back in and met us the next day, even though it was his day off - we really appreciated the continuity. He was joined by Mark, and they both worked with us at making a final decision - again, they were both very helpful and flexible while we debated the details of our final decision. They were also great to work with during the negotiation process. We've been to other places in the past where we felt that the salespeople were very dishonest and trying to manipulate us, but we both felt that Mark and James were both just really honest people doing their job, as we worked to make the best mutual agreement that we could. They answered all of our questions, and we never felt that they were trying to hide the facts or take advantage of us.The positive experience continued with Amy, who worked us through the financing portion of the sale. She was very informative, and discussed all of our options in detail with us to help us come to a good decision. We left with a full understanding of the financial agreement.All three were friendly, informative, honest, and nothing but patient and positive as we kept them after closing to complete our deal. We would genuinely love to work with any of them again, and will likely return to Hendrick Honda the next time we purchase a new vehicle.


Frank was very friendly and helpful. I enjoyed buying my...

5
INGRIDDAVIS on 06/03/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Frank was very friendly and helpful. I enjoyed buying my new car at Honda and I would highly recommend this salesman and this dealership. Thank you for all of your help. Ingrid Davis


I recently purchased a used car from Hendrick Honda. ...

5
catronbl on 05/16/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchased a used car from Hendrick Honda. First my choice to visit the Hendrick store is due to previous business I had with the Hendrick MINI dealership, which was great! With that in mind and knowing I need to upgrade to a larger family vehicle I went to Hendrink Honda. I could not have been more pleased with the outstanding job everyone did to help me find the right car at the right price. Jerry Heesen was very pivotal in my purchase, as he was honest and cared that I was 100% happy with my decision to purchase a car. Everyone was great to me and my children during the process of buying a car, my 8 yrs old keeps asking if she can go back and see her friends Jerry and Bernard. I am so happy with my purchase and how easy the process was for my transition from my beloved MINI to a family "mom" car.


The Hendrick dealership was very dedicated to searching...

5
angelica25 on 05/11/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The Hendrick dealership was very dedicated to searching for and getting me the vehicle I wanted at an affordable price. I appreciate everyone that helped me and I was very please when I drove of the lot. There are no regrets. Everyone was friendly, realistic and informative. The purchase process was fast and they made it comfortable for me. John Baek, James Echon and Paul Madden and Shane Thornburg helped me get my family into a new vehicle and I appreciate them all. I will be returning in the near future should I ever need another vehicle.


I received great customer service from jerry heeson. we...

5
msgobbo on 04/12/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I received great customer service from jerry heeson. we also worked with john baek. I purchased two honda crv's. jerry was a knowledgeable and professional individual. I felt that we got good pricing on the vehicles that we purchased. evryone else at the dealership was also very helpful.


Stephen was wonderful! He didn't pressure us at all...

4.8
Mandermaid on 03/31/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Stephen was wonderful! He didn't pressure us at all which is what I have experienced at other dealerships in the past. He was very knowledgable about the models we test drove. Stephen allowed my husband and me to actually enjoy our test drive by not talking our ear off the whole time. I will definitely recommend him and this dealership to our friends and family!


We are very happy with the customer service we get at...

4.8
khana20 on 03/30/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We are very happy with the customer service we get at this dealership, specially Mr. Ron Winlkin is an amazing sales person. He is very professional and courteous. This is our third purchase from this dealership and we already recommending our friends. Though Mr. Sam Patel is new but he also showed a great salesmanship.


We wanted to give our 12 year old Honda to our daughter...

4.8
kandla on 03/19/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We wanted to give our 12 year old Honda to our daughter so that meant we would need another vehicle. We went back to Rick Hendrick Honda and our salesman, Stephen Broome, was great. He gave us the time to look through the available options and we never felt pressured in any direction. He was patient while explaining the many changes that had taken place during those 12 years. We will recommend him to our family and friends.


I could not have been more pleased with Stephen Broome. ...

5
ajs3102 on 03/18/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I could not have been more pleased with Stephen Broome. He was courteous, professional and fair with his pricing. I wanted to surprise my wife wife who was expecting a less expensive model. Stephen helped me by having the car detailed and waiting in the parking lot for us after dinner. He was happy to go the extra mile. I would not hesitated to recommend Stephen Broome.Alfred 3/18/13


I wanted to purchase a car but had doubts about whether I...

4.8
alexisgilchrist on 03/11/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I wanted to purchase a car but had doubts about whether I could afford another bill. Mr. Anthony Harrison and Mr. Bernard Tolton showed patience and were concerned about me through the whole transaction. They made me feel comfortable and assured me that I was in good hands. I'm now driving my new, but used 2010 Civic! They got me in a Honda, and that is what I wanted...Thank you!


Ross was friendly and responsive to our needs. He...

5
mgmiller on 03/09/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ross was friendly and responsive to our needs. He quickly recognized what my needs and expectations were and provided assistance as we navigated thru the buying and financing procedures. Hendrick Honda has always met my expectations for cordial service. I am especially grateful that we didn't encounter any of the high pressure salesmanship that is present at other dealers. We are happy with our new Honda and are confident that it will be another reliable and economical vehicles, my sixth Honda!


While I loved my Mazda Tribute, I needed more space. ...

5
hartc on 03/06/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

While I loved my Mazda Tribute, I needed more space. After days of research online, I decided that I wanted to either look at a Honda Pilot or Ford Expedition. Ross Patel contacted me and we set up an appointment for a Saturday morning. Unfortunately, the vehicles I wanted to look at were at other Hendrick locations. Ross did have an Acura MDX on the lot. I didn't even consider an Acura since they were out of my price range. But after driving this extremely well taken care of, single owner MDX, I loved it! Ross knew this was not my first ride on the purchasing merry go round and was very respectful of that. In the past I have dealt with pushy salesmen, rude salesmen, and lazy salesmen. Ross is NONE of the above. He is professional and careful to keep what I was looking for in the forefront of the sales process. I got my MDX at a fantastic price with a lower payment than what I had before! I would definately recommend asking for Ross Patel when you stop by Rick Hendrick Honda on Savannah Hwy. You will not regret it!


This was my first time buying a car. My overall...

5
DenetriaMiddleton on 03/05/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first time buying a car. My overall experience was top of the notch. I came to the dealership two weeks prior to purchasing my 2013 Honda Accord. I then e-mailed my sales rep Anthony Harrison on what kind of car I wanted. His response was very professional as well as quick. I went in wanting to buy a used car, but ended up buying a new one. I'm pleased with the choice I made as well as the great customer service this dealership had to offer. I would recommend anyone to purchase a car from here as well as refer them to Anthony Harrison. Mr.Bernard was also very helpful with determining how much I could afford financially.


I started looking at and researching cars around...

4.8
leahsstar1 on 03/04/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I started looking at and researching cars around June/July 2012. At that time I had a 2007 Nissan Maxima that I had had for almost four years. I loved my Maxima but had purchased it with my ex-husband and just could not afford the payment and the gas anymore and was ready for a change. My very first car was a 1984 Honda Accord that I drove it until I couldn't anymore. After that I had SUVs until I got the Maxima. I thought long and hard about what I wanted and finally decided that I wanted to go back to my first- a Honda Accord. In January I was running errands near Savannah Highway with my roommates two dogs in the car and I said to myself, "lets ride through the Honda dealership". So after circling the parking lot twice and getting out to look at a couple of 2013 Accords I decided it was time to bring the dogs back home and look online again at Hendricks stock and later decided to go talk with a sales rep. This was January 30th and when I walked in the door at Hendrick I was greeted with a great smile and asked immediately how I was doing by James Echon. We then proceeded to get down to business. I told James that I had circled the parking lot earlier and wanted to look at a couple of the Accords that I had seen earlier. The first Accord I sat in I immediately fell in love. We took the Accord on a test drive and I could not believe how well it rode, drove and got up and went, especially being a 4 cylinder, 185 horsepower!!! After test driving another Accord but really liked the first one(the main difference was leather versus cloth seats- leather won). After we returned to the dealership we started the negotiations. This is never really a fun part of anything major but it has to be done. After getting together the loan payoff on my Maxima and the trade in value the negotiations got deeper. That is when James got Ron WIlkin to join in the negotiations. after about 4-5 hours at the dealership that day I told the guys I had to do a little more research and "sleep on it". I know this was stressful for James and Ron but this was a major decision for me and I had to make sure it was right with me and that I would be back the next day by noon.Well the next morning James called me around 10 A.M. to say that Ron wanted to see me as soon as I could be there he had some good news. Well this got me excited so I got ready and went back to Hendrick Honda and walked in to be greeted the same way as the day before by James and Ron. Well Ron came over and wrote a figure down that I liked. I told them I needed to check the insurance, taxes,etc. Ron and James really wanted to see me in this car because I think they could see how happy I was. Well, I GOT THE CAR I WANTED AND I LOVE IT!!!!!! I have had the car for a month now and have gotten 500 miles on three different tanks of gas which makes a big difference to my wallet, my insurance is cheaper and my payment is cheaper than the Maxima.I can say this was the best car buying experience I have had in a while and it is all due to James and Ron. I am so happy that I made this decision and I will recommend anyone to shop at Hendrick Honda.


I came to Hendrick Honda of Charleston on Feb. 26,2013 to...

5
tameshia24 on 03/04/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came to Hendrick Honda of Charleston on Feb. 26,2013 to purchase a vehicle. Mr. Anthony Harrison was my sale rep.he was very professional and was determined that i purchase a vehicle and now I'm very happy with my Mazda he help me pick out. i would recommend anyone to Mr Harrison he makes sure your happy with the vehicle u purchase and he was very helpful and patient with me and i thank him for helping me find the right car that fits me personally and financially. If anyone goes to Hendrick Honda of Charleston i recommend that yall ask for Anthony Harrison, he's very helpful and professional. thanks again


I came with many questions, never having had a leased...

5
Storyteller85 on 03/03/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came with many questions, never having had a leased automobile before; but Paige was patient and resourceful in answering all of them. Matters about finances were sought from another department, but she was helpful with everyone I asked. She was thorough and concise with the answers. She spent plenty of time in the car explaining the manyfunctions and pointing out options. Despite the fact that I had not brought my vehicle with me that day, she was accommodatingand allow me to bring it the next day. .Her manner was positive, respectful and pleasant. A good representative of yourfirm! Claire


I was trying to help my 85 year old mother find a Honda...

5
marialong on 02/28/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was trying to help my 85 year old mother find a Honda Civic Coupe and to trade in her old car too. We went to Hendrick Honda on Savannah Hwy. and met Paige Suttle. She was professional, knowledgeable and answered all my questions or found out the answers. Paige worked hard to get the price that my mother wanted on the car. I am now happy that my mother is driving a safe, reliable car and I don't have to worry about her driving her old car. Everyone from the salesperson, Paige, sales manager, John, and finance person made this a painless transition for my mom and me. Thank you Paige. Sincerely, Maria Long


Buying a car is fast, easy and a pleasure when you deal...

5
andrewgerken on 02/26/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Buying a car is fast, easy and a pleasure when you deal with Frank Giovannone. Bought my third car from Frank and I will definitely deal with him in the future. Highly recommend Frank, John and the Hendrick Honda team to anyone buying a car.


Frank G is the master salesman! He is professional,...

5
Benny37 on 02/25/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Frank G is the master salesman! He is professional, knowledgeable, thorough with a great follow up. We left the dealership happy and excited with the car that we wanted and at a price we quoted. Mr G you are the best! You certatinly delivered what you promised. Thank you for a no sweat car purchase.


Shane was a pleasure to work with!! Shane is very...

5
racheldawn on 02/23/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Shane was a pleasure to work with!! Shane is very friendly and knowledgeable. This is the third new Honda that I have purchased from Hendrick Honda and will never go anywhere else.


We were dreading having to go through the process of...

5
Hlspell on 02/18/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were dreading having to go through the process of purchasing a new car, which I refer to as "doing the dance." However, our experience with Paige Suttle was good in that she was very professional and knowledgable about the CR-V in which we were interested. We did not make a decision on our first visit but returned a week later and ordered the choices we wanted in the car, which arrived within a week. Paige explained the technology of the features and encouraged us to return for further explanations if necessary. Everyone at the dealership was courteous and helpful. We appreciate their helpfulness. Many thanks to Paige and her team.


I worked directly with Clint Powell at Hendrick Honda on...

5
KWilson_757 on 02/15/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I worked directly with Clint Powell at Hendrick Honda on the purchase of a 2013 Honda Pilot EX-L. Clint was absolutely excellent! I do most of my research on the Internet and this experience with top notch. Clint was responsive in emails and calls, made time for me at every step of the way and I must admit this was the easiest car purchase I have ever made hands down. I will purchase another car from Clint and Hendricks Honda! As part of the purchase I had a few options installed and that was also an excellent experience working with Clint and Ms. Brittain in the service department. The work was scheduled at a time best for me, nice loaner car and work completed ahead of expectoration.


Never a complaint

4.8
phildecaf on 02/07/2013

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recommend HENDRICK to all of my friends whether they bought their car here or not.


Excellent Rick Hendrick Honda

4.8
Keiko on 02/07/2013

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent service at Rick Hendrick Honda and have bought several vehicles from them.


Bought 2 cars and great service.

4.2
Michael on 02/07/2013

Customer Service: 5.0 Buying Process: 3.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

They have always provided great service and am fast.


I recommend Rick Hendrick Honda

3.7
Harry on 02/07/2013

Customer Service: 3.0 Quality Of Repair: 3.0 Overall Facilities: 5.0

I recommend them. Very nice. G service done with Rick Hendrick Honda.


Excellent service

5
Emaguard on 02/07/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Rick Hendrick Honda has great people and the service is great. If you have a question, they can answer it really quick. The wait is always reasonable and they explain to you what the issues are with my vehicle.


Service has been good.

4.8
Ron on 02/07/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

They made the buying process very easy and was reasonable with my deal. Service has always been quick and easy.


Paige Suttle was by far one of the best sales consultant...

5
Gserrano on 01/29/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Paige Suttle was by far one of the best sales consultant that we have worked with while looking for a new car. I appreciate her product knowledge, follow through and kindness. If you live in Charleston, SC and want to buy a Honda, go see Paige she'll take good care of you.


I gave this rating because after having continous...

5
mrorangemnm on 01/18/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I gave this rating because after having continous problems with another Honda dealer, I came to Hendrick. Not only was I greated with friendly service by everyone in the service department, but while I was waiting Ross Patel kept me company and continued to check on me. He even came back to ask about a credit card that I lost while waiting. This was above and beyond what I expected! I won't bring my car anywhere else!


Dealt with Matt initially on-line. He was not available...

4
taylordm on 01/12/2013

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

Dealt with Matt initially on-line. He was not available when we came into the dealership so Edward Robinson helped myself and my husband. There was a little confusion as to the final price of the car (alot of dealer installed items which I didn't want) but he and I believe the business Manager were able to work with the final price so that I was more comfortable with purchasing. The entire experience took about 4 1/2 hrs (time spent is very important to me). BY that time it was dark when we took ownership and it was difficult to see the car clearly for inspection. The next day we noticed 2 dents and multiple surfac e scratches. Left information at dealership and Edward called and he had everything worked out and it was fixed (which required the car be there almost 6 hours- More Time and we had NO car). But overall we are pleased with the car and would recommend the dealership. Hopefully the service department is wonderful and easy to work with.


Brian was very helpful in my new Accord purchase. Though...

4.4
adp on 01/11/2013

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

Brian was very helpful in my new Accord purchase. Though I had to come back to have options I had ordered installed on the car, he gave me a very good deal on the new car and trade and was pleasant to deal with.


Buying this new 2013 Accord was the best experience we...

5
ess536 on 01/07/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Buying this new 2013 Accord was the best experience we have had in buying a car in years. We felt Matt was Knowledgable, Patient and Courteous. We did not feel any pressure usually experienced when buying a car and feel he made us an excellent deal, We will recommend him to our friends who may be buying a car.


After my car accident a few days before my visit, [I...

5
Kosherkid1 on 01/05/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After my car accident a few days before my visit, [I totaled my 2010 Honda Fit with only a bruise and a few scratches; most people are surprised I survived the wreck], John Holst worked with me to get a new car I could afford and that was safe. I chose a Honda Fit from 2013.


Clint Powell was very professional and helpful, answering...

5
dominic.lowe69 on 01/02/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Clint Powell was very professional and helpful, answering all of my questions and communicating as conveniently and as frequently as I needed. He presented me with multiple options and worked with me patiently to allow me to make the right decision once I had all the facts. Separately, I would also like to say that I initially dealt with Amy Messer for the financing, and that couldn't have been more cumbersome. I found it hard to get information from her, or in a timely manner. This requested information was never provided, which ultimately led to dealing with Paul Madden instead. Conversely, Paul was very professional and helpful in explaining the process as we moved through it. He also offered me several options during the finance process, which were also welcomed. All in all, the car buying experience between these two guys, with the help of Matt Agosto, could not have gone more smoothly. I would highly recommend them to anyone interested in purchasing a new vehicle.


We shopped at multiple dealers found this dealer was more...

5
leanne.darling.3 on 12/31/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We shopped at multiple dealers found this dealer was more efficient at completed a deal. Very knowledgeable of the product and not pushy. Overall great experience!!


We had the best dealership experience ever. No matter...

5
sloliver on 12/26/2012

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had the best dealership experience ever. No matter how long it took, Brian made sure we were completely satisfied. We love our new vehicle.


Matt was an excellent salesperson from the start. He was...

5
A.J.Andreano on 12/19/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Matt was an excellent salesperson from the start. He was very friendly, honest, informative, and helpful. I had browsed many other dealerships in the Charleston area (not just Honda), and was frustrated by the experiences there. I never felt pressured or swayed while dealing with Matt. He asked what I was looking for, was straightforward, and I ended up making a decision that I was very comfortable with thanks to his help. Looking for a new car can be dreadful at times, but Matt made the process very comfortable and easy. If I know anyone shopping for a car, I'll tell them to go to Hendrick Honda and ask for Matt Depaulis.


I think I got a pretty good deal. I wanted a color they...

4.6
skeston on 12/18/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I think I got a pretty good deal. I wanted a color they didn't have and was able to get one from another dealership through them. Only thing I can say negative is that I was not aware that meant the car would have 850 miles on it. They did give me a bit extra maint to make up for that, though.


I met Matt on November 30 on a visit to consider leasing...

4.8
metrotec on 12/13/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I met Matt on November 30 on a visit to consider leasing a new car. I found him friendly, knowledgeable, and eager to respond to my needs. He introduced me to Ron who also showed an interest in my situation as well as a genuine desire to assist me. I returned the next day having visited other dealers. I shared my desire for the Honda as well as my financial constraints. Ron and Matt were promptly responsive permitting us to quickly close a deal. I am pleased with my lease and would surely recommend Hendrick Honda.


Shane was very helpful and easy to talk to. I would work...

5
CelestePottier on 12/10/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Shane was very helpful and easy to talk to. I would work with him again and recommend him to others. He was friendly and approachable.


All I have to say is AMAZING! I have never bought a NEW...

5
SSparrow12 on 11/29/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

All I have to say is AMAZING! I have never bought a NEW car ever and The Honda of Charleston Family made my experience easy, pain free, and quick! It took no time at all for me to get approved for my loan(at an awesome rate may I add?!). I went in on a Tuesday night after work and drove my new car home that same night! It was absolutely amazing and I LOVE LOVE LOVE my 2012 Civic! Thanks again Honda family... You all are absolutely amazing! A++++ and I most definitely recommend EVERY to shop Honda of Charleston!


THIS IS THE BEST NEW CAR PURCHASE WE HAVE HAD IN THE LAST...

5
CHESTER DAVIS on 11/29/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

THIS IS THE BEST NEW CAR PURCHASE WE HAVE HAD IN THE LAST TWENTY FIVE YEAR. WEWERE VERY PLEASED WITH OUR SERVICE. WE HAVE WENT WITH COSCO AND YOUR DEALERSHIPWAS RECOMMENDED. WE WERE VERY HAPPY WITH OUR SERVICE.


I recieved great treatment when i arrived at Honda. The...

5
morris1green on 11/27/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recieved great treatment when i arrived at Honda. The process was made very easy for me to buy this car. At this daelership i was able to get a great price on my car that i just bought. All my questions were answered and quick and detailed. The expiernce was great.


I was not emotionally prepared to buy a new car when I...

5
eleroy44 on 11/23/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was not emotionally prepared to buy a new car when I headed to Hendrick Honda that Tuesday afternoon. But I had just been told by a repair shop that my 8-year-old Ford needed a little over $3,000 in repairs. That's about what the trade-in value was. Declining the repairs, I decided it was time.Paige Suttle greeted me, taking down information. We went for a spin in an Accord, which I didn't like. The driver's seat back was really uncomfortable. I had happily owned an Accord for 12 years prior to 2004, so I was unpleasantly surprised. Not to be deterred, Paige thought I might like the Civic. Out we went again. As soon as I sat down, it felt right. That's the car I bought.From the beginning Paige was helpful and supportive. I never felt like she was trying to do a hard sell, and I really appreciated that. There are plenty of sales people who could take lessons from her. Walking me through the financing part was easy and painless. She's a good listener. Follow up from Hendrick Honda has been excellent. I recommend this company wholeheartedly.


Paige Suttle was outstanding. She met us on the lot...

5
ronromagnoli on 11/19/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Paige Suttle was outstanding. She met us on the lot while we were looking at the Pilots. As we were discussing the pilot another one of her customers came in and she graciously handed them over to another sales person and stayed with us. She was willing to do that despite the fact that the second customer purchased a vehicle and she only got 1/2 of that sale. As we progressed with the pilot discussion, we totally changed our minds and began looking at the Accord. Paige never showed any frustration by our decision and she was very supportive as we looked at several Accords. After a couple test drives and a look at the cars on the lot, we settled on an Accord Touring. It's an outstanding car and I don't think we would have ended up leasing the vehicle had it not been for Paige's patience and input. The car needed window tinting and door guards and we wanted the stripe removed and Paige arranged all of it to be done on the Monday after the Saturday that we signed the lease. Excellent customer service and focus and I recommended that my daughter contact Paige to see if she could help with her car situation.I was pleased with all aspects of the lease--from the sales to the leasing input to the signing of all the documents.Ron


We had done research before coming to the dealership and...

5
Bryan Schultz on 10/27/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had done research before coming to the dealership and knew we wanted a Honda Fit. Frank G was most helpful in helping us decide on the package (Sport with automatic transmission). You didn't have the model we wanted in the color we decided on. When it became obvious it would take a while to get "our" car, Frank offered to let my wife use one of the "service" cars. After living as a week as a 1 car family, we took him up on the offer. We picked up the "service" car on Tuesday and kept it until we picked up pur new Fit on Saturday at no charge other than to replace the gas we used.We feel that Frank provided excellent customer service and purchasing this car with his help was a good experience. We would definitely recommend this dealership and Frank G to anyone looking for a new car.


Overall, just a fantastic experience. Cory helped me find...

5
dreynolds1982 on 10/12/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Overall, just a fantastic experience. Cory helped me find the right car and got me a great price, and on top of that made the buying process quick and easy. I would recommend him and Hendrick Honda to anyone!


I have always had great customer service at this...

5
CAT030273 on 10/11/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have always had great customer service at this dealership. Paige and John were so nice and willing to work with me. Truly enjoyable to work with them.


They were extremely helpful and made the who process...

5
Cpesnel on 10/05/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They were extremely helpful and made the who process painless. I had gone to other dealers but try made me feel very comfortable which is why I chose to stay with them.


Matt DePaulis and the rest of the team were fabulous....

5
marna.stilley on 09/27/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Matt DePaulis and the rest of the team were fabulous. They were professional, courteous, and accommodating. After my purchase I wanted a few extra items for the car and Matt really came through for me. I would absolutely recommend Matt and his team to anyone looking for an honest, hassle-free car-buying experience.


Overall great experience working with Clint on my...

5
devin608 on 09/27/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Overall great experience working with Clint on my purchase of a 2012 Honda Pilot. He was very Professional and Knowledgable. He worked with me to earn my business. Sincerely,Kevin Cottingham


My name is Robert Carter and our salesman at Hendrick was...

5
robleecar on 09/25/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My name is Robert Carter and our salesman at Hendrick was Thomas Clark. He did a great job on meeting our needs and was by far the most likable salesman we had come across from 1.5 months of car shopping. He was never pushy with requests, nor did he ever (I apologize if this is too far) feed me a line of crap or tell me what I liked. If he didn't know the answer, he admitted it without possibly giving me incorrect information and even researched some specific questions for me. We had three issues that we wanted fixed before purchasing our used vehicle and Thomas made sure they got done. Overall, he just seemed like a humbled person that legitimately wanted to help us more than himself. Easily the best experience I have had at a dealership.


I would highly recommend purchasing a vehicle from this...

5
lauren.robertson.3954 on 09/17/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would highly recommend purchasing a vehicle from this dealership because they met my needs and then exceeded my expectations. I would never had believed that buying a car could be so fast, easy, and trouble free. Everyone I encountered was both pleasant and helpful to the nth degree. I didn't have any questions that weren't answered and I had no doubt from the moment I considered my purchase to the moment I signed my check that I was dealing with the right people and buying the right car. No one pushed a higher priced car and no one regarded me as someone who needed a base model either. I felt very respected throughout the entire process. I also applaud their willingness to work with me during the next week as everything in regards to the car was worked out to my highest satisfaction. From sales to service everyone put me first. No one does that these days, let alone a car dealership. Although I hope to have my car for an incredibly long time, I can't wait to get back to Hendrick Honda to buy my next car!


I went in to look at a 2008 Toyota Sequoia Limited after...

5
jrbrez00 on 09/10/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went in to look at a 2008 Toyota Sequoia Limited after seeing it online. I planned to go over to Toyota of Charleston first but glad Shane Thornburg asked me to come by Hendrick Honda. I really love the Sequoia and it was an easy transition since I was trading in my Toyota Tundra. He happened to have the car my wife wanted as well so we did a two car purchase in two days. Thank you Shane for the awesome car buying experience without all the pressure and will be seeing you in the future when it is time to upgrade!!!


After a long a detailed search for the "right"...

5
jmbatemanl7 on 09/09/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After a long a detailed search for the "right" new car, we visited Hendrick Honda. They were friendly welcoming and genuinely concerned about us finding the right car at the right price and an excellent 0.9APR on the loan. We purchased a new Honda Pilot Touring Edition and could not be happier. They have bent over backwards to make sure we were happy. I will sing their praises to all of my friends and family. Thank you Mark Groetsch and Matt Agosto for such a pleasant buying experience.


Best vehicle buying experience in my career, and I have...

5
Trail rider on 09/08/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Best vehicle buying experience in my career, and I have have purchased many cars. Cory was a pleasure to work with, very professional, honest and friendly. Hendricks runs a top shop at Honda of Charleston, Cory is a rising star and will have a stellar career in the auto industry.I have recommended Cory and Hendricks to my friends and plan to purchase another Honda vehicle there in the coming months.The Accord that Cory set me up with is great and we are very pleased with it. I told him what I wanted the car for and he expertly guided me to the right car, an Accord EX-L 4-door sedan. Again, great car.Entire dealership was great too, enjoyed talking to Ron and Matt while the car was made ready to go.If you are considering an automobile purchase, you owe it to yourself to talk to Cory and Hendricks Honda.


I have to give a SHOUT OUT to Hendricks Honda of...

5
Hindsite on 09/05/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have to give a SHOUT OUT to Hendricks Honda of Charleston on Savannah Highway. I just bought a used car from them, and although my plans kept them running in circles, Matt Agosto, a Manager there, remained his wonderful friendly self throughout the process (which stretched over a week) spending hours trying to get me the deal I wanted. A young salesman, Mark Groetsch, was also always friendly, polite and enthusiastic about helping me. These were two sincere, caring, patient salesman - How about that? THANK YOU GUYS...I LOVE MY CAR!! - Beverley (West Ashley)


Our experience at Hendrick Honda far surpassed our...

5
Elizabeth McKeever on 08/12/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our experience at Hendrick Honda far surpassed our expectations. We felt very welcome and all the people were excellent to work with. Originally I had planned to purchase a pre-owned, certifed Honda, but were pleasantly surprised to learn that a brand new one was available at an excellent price. Our sales rep, Mark Groetsch, was awesome!As a parent I was thrilled that there was even a special play area for children, and I look forward to a continued relationship with the dealership for service. When my husband is ready to replace his car, he has already mentioned that this will be where he goes first.


This was a great car buying experience. Brian was very...

5
ctliddy2 on 08/08/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was a great car buying experience. Brian was very helpful and most of the deal was done over the phone. It was great and would work with Brian on my next Honda.


Salesman was very helpful able to answer all my questions...

5
pbruno on 08/07/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Salesman was very helpful able to answer all my questions and if he didn't no the answers he got someone else who did.was able to get me a price I could afford. He made my choice an easy one and I am very happy with my new truck I would recommend Mazda Lester glen to all my friends and family.


Although Calvin was our assigned salesperson. All of the...

5
jdeibert on 08/06/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Although Calvin was our assigned salesperson. All of the credit for our recent purchase goes to John Baek. He was awesome,treated us with dignity and respect and didn't play any of the normal selling games associated with vehicle purchases.


Cory was honest, friendly and made the experience of...

5
KareRo2 on 08/05/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Cory was honest, friendly and made the experience of buying a new car after 9 years go quickly, smoothly and easily. I love my new Honda CR-V and would definitely recommend this dealership and Cory.


Clint was fantastic! He thoroughly went over all options...

5
ksutler on 08/03/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Clint was fantastic! He thoroughly went over all options available, and was attentive to all my wants and needs when it came to purchasing my new Honda Accord. I have never had such a pleasant experience purchasing a vehicle in the past, and will definitely recommend both him and Matt Agosto his manager to anyone I know that is in the market for a new car! Amy was great in the finance department as well. What a great team. I was referred to Hendrick Honda by Kevin Shaw at Hendrick Chevrolet. Hendrick sure knows how to hire the right team!


I would just like to comment on the incredible service I...

5
tammieelaine on 08/02/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would just like to comment on the incredible service I received from Matt DePaulis at Honda on savannah hwy. in Charleston, SC. There was never a sense of pressure to "hurry up" which was such a breath of fresh air. Matt is very informative and worked hard to give me the best options that were available to me. I love my new Accord Coupe(which is my 2nd car from this dealership)!Thanks Matt! Anyone who is interested in a new Honda should seek you out!Thanks Again,Tammie


My wife and I purchased a Honda for our daughter and...

4.8
state on 07/31/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My wife and I purchased a Honda for our daughter and son-in-law. She had nothing to do with the purchase until she went to pick it up. I handled the purchase and received excellent service from Matt DePaulis. I did not deal with anyone else. Although the dealership has our daughter (Martha T. Dougherty)listed as the purchaser, she is in fact the recipient of our gift. One of thebest aspects of this purchase was the receipt of a fair price, which I believe was as low as I could have received from any dealer, with no haggling, which typically gives automobile dealerships a bad reputation. Another excellent aspect of the purchase was the ability to handle it by e-mail or telephone. I have been and am completely satisfied with the transaction, and if I buy another Honda I would like to deal the same way.


Thought everyone at the dealership was professional and...

4.8
bddaniel on 07/27/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Thought everyone at the dealership was professional and courteous. It made for a smooth process and I would surely recommend the dealership to my friends and family.


We were enticed to come to Charleston from HH by an...

2.3
mary e smith on 07/22/2012

Customer Service: 2.0 Friendliness: 3.0 Overall Experience: 2.0

We were enticed to come to Charleston from HH by an internet ad for an Accord. When we arrived we were told that the listed car was a stripped down model and that there were only two (already sold ) none available. The night before when we spoke to the salesperson by phone, we had the impression that there were a whole lot full. We were shown to a much more expensive version. We did not wait around to speak to the sales manager.I always feel as if I am being ganged up on when the fast talking sales managers show up. Luckily, we stopped at a Hundai dealer on the way back to Hilton Head and leased a Sonata


My wife and I are very happy with our new car. Frank...

5
Mark Landis on 07/10/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I are very happy with our new car. Frank Giovannone was great with us. He spent a good deal of time with us while we test drove several different Hondas. We took our time deliberating but are very happy with our decision. Frank is knowledgeable, friendly, and - most importantly for us - he let us remain in the lead through this process and was never pushy. Thanks, Frank.


I would like to say that Matt and Clint were very...

5
sweeny on 07/06/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would like to say that Matt and Clint were very knowledgeable, personable and has followed up after the sale.They answered all questions and preformed many small services that were not expected.The entire transaction went smooth and could not been better. Thanks Skip & Sally, Sweeny


Mr. Depaulis was a very honest, sincere salesman. He...

5
qfassett on 07/01/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mr. Depaulis was a very honest, sincere salesman. He took the time to talk with and explain the vehicle I was interested in. I had no plans on actually buying a car just wanted some updated information. However Mr. Depaulis was so forthcoming and honest with me that I couldn't walk out of there without buying this vehicle. His knowledge, customer care attitude and tenacity to get me the price I wanted and willingness to not let me walk out of there without this car was outstanding. I would recommend this dealership to anyone based on the interaction I had with Mr. Depaulis.


This was the third vehicle that we either leased or...

5
jimcare on 06/27/2012

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the third vehicle that we either leased or purchased from Hendrick Honda. A 2005 and a 2008 Honda Accord LX was leased. The currant 2012 Honda CR-V EX was purchased this week. Do to the low mileage on the Accords after the 3 year lease period, we were 1. Able able to sell the 2005 Accord to pay off the Honda loan with and 2. Lease the 2008 Honda with the leftover cash. We were then able to borrow bank money to pay off the Honda loan and purchase the 2008 Honda. The low mileage trade in high value of the 2008 Honda allowed us to purchase the CR-V with an affordable low interest loan from our bank. Why do I tell you all this? Because it all came about because of the high value and quality of Honda cars and the excellent help provided by Hendrick Honda lease/sales and service folks over the years. Especially Calvin Lawrence who saw to it that we always got a good deal and were well taken care of.


I just leased a 2012 Honda Pilot that I have wanted for...

5
Joshw3179 on 06/26/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just leased a 2012 Honda Pilot that I have wanted for at least 2 years now! This is the 4th Honda that I have leased through Hendrick, and I will never shop anywhere else. In addition to excellent sales staff, the service staff goes way beyond friendly service! Mark was able to get me into the Pilot that I have wanted in the price I needed, and I could not be more pleased! Thanks Mark!


I initially began the process of leasing a new car with...

5
AKrider09 on 06/18/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I initially began the process of leasing a new car with Jason Wheeler. He was so helpful in explaining the differences between various packages that come with the Civic, what capabilities came along with it and how to use everything inside the car. Jason was also very patient in dealing with paperwork and bumps that came along while trying to finalize everything. I was very pressed for time in getting the Civic, so when Jason was out of the office Brian jumped right in and picked up where we left off and was equally as helpful. I only ever dealt with Brian over the phone, but after everything was finalized and I came in to pick up the car, Brian made a point to come introduce himself and congratulate me on my new purchase. Both Jason and Brian were crucial in this process and I could not have asked for anything more. They were patient, informative, understanding, and did all they could to make sure I walked out with the car I wanted and needed. A million thumbs up for both of them.


Initially I was apprehensive to purchase a new car, but...

5
Awadehale on 06/13/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Initially I was apprehensive to purchase a new car, but knew it was the most responsible decision for a low maintence solution while in graduate school. I had my 2001 Honda Accord serviced several times at Hendrick Honda and was always impressed by the customer service and quality of work, specifically, Timmy Brock. From the excellent service at the repair center of Hendrick Honda, I knew it was the place to buy my next Honda.When I decided to purchase my new Accord, due work and family obligations, I was unable to devote much time. I consulted the Internet Site and Matt Depaulis contacted me. I was in contact with Matt over a month. Matt was always prompt answering my questions, not pushy, respectful, great to work with, making the car buying experience anxiety free. I purchased my 2012 Honda Accord SE and LOVE it. Also of importance, I received a great deal on my trade and a great final price. Matt was very efficient with my time. I was out the Door in three hours worh my new accord: Including test drive, negotiating, and financing. I would highly recommend Hendrick Honda of Charleston and Matt Depaulis!


It was an awesome experience at Hendrick Honda. There...

5
june2012 on 06/12/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was an awesome experience at Hendrick Honda. There staff are professional-positive-caring people and very helpful. The car buying process with them was very easy. We got a good deal on a beautiful Honda and we love it.Thank You,Yvonne Chisolm


It took a while to get the desired car and price, but the...

5
soltanis on 06/09/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It took a while to get the desired car and price, but the staff was very helpful and willing to let us look at many different cars and options before we reached an agreement.


My husband was unhappy with his first vehicle(Honda...

5
nico1969 on 06/08/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband was unhappy with his first vehicle(Honda Civic) however, it was economical at the time of purchase. Ms. Paige Suttle, promised Sheldon that if she could ever upgrade him to a larger vehicle for the same payment or less she would contact him. Well, she kept her promise, and today Sheldon drove off the lot with a 2012 Honda Accord!! Through the years, Sheldon and I have purchased 9 cars, and never have we experienced such wonderful customer service. She has kept in touch with us via email, phone calls, and has called to wish us both "Happy Birthday." We are very satisfied customers!! Thanks Paige, you are wonderful!SincerelySheldon & Nicole Jefferson


I was in Charleston for the bridge run.. I had some...

5
lynnthomas on 06/06/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was in Charleston for the bridge run.. I had some issues wwith my 09 accord coupe. Brought it in & had excellent service. Brandon Padgett was very professional & courteous. He got everything checked...excellent advisor...


This was the first time I never had a problem buying a...

5
martydantz on 06/06/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the first time I never had a problem buying a new truck. Everything went smooth and the dealership wanted to make sure that I got the best deal. The staff was very friendly and made me feel welcome from the time I started the new truck buying process.


Paige was very friendly and welcoming of me and my...

5
romano922 on 06/03/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Paige was very friendly and welcoming of me and my Fiance. We started off just looking at vehicles and ended up walking out with two brand new 2012 Hondas. Paige gave us a deal we just couldn't turn down. She was very knowledgeable and able to answer our questions about the vehicles. I would definitely recommend her to others looking for a Honda.


Matt and Paige were wonderful to work with. The deal was...

5
doolittr on 05/31/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Matt and Paige were wonderful to work with. The deal was straight forward and it was nice to have transparency in a car buying experience. We love the new pilot.


Paige Suttle was an exceptional person whom my wife and i...

5
djohnso on 05/30/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Paige Suttle was an exceptional person whom my wife and i had the pleasure to meet. She went well beyond her means to ensure that we were well satisfied with our new Honda CRV. She made sure that we were kept "up to date"... as your dealership had to search for the car that we desired. It came in late last night and she made sure it was ready early this morning. She explained in detail regarding our new car and made sure we understood everything. I also want to thank very much Ron Wilkin who made sure that we were satisfied with our purchase price as we were on the verge of getting one from Stokes. I'm surely glad we did not. We have bought 4 hondas now from this dealership, and want to let you know, each time, was absolutely amazing! Thank you very much for all of your cooperation and effort in our experience. I will definitely let other people know if i find out they are looking for a new or used car.Sincerely, Don and Faye Johnson 5/30/2012


Very positive experience from beginning of search to...

5
LowcountryLady on 05/29/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very positive experience from beginning of search to finialization of purchase. Matt DePaulis was excellent in answering all my questions from beginning of test drive through and including post-purchase. After obtaining the car, he was extremely prompt in getting back to me with any question I emailed him about that came up as I familiarized myself with the vehicle. My experience on the day of the purchase was great Brian and Matt were both great in the purchase process and Bernard was very helpful in the financing process as we completed the purchase. I would highly recommend this team in purchasing a vehicle. Also, for several years my CR-V has been serviced at Hendrick Honda and I highly recommend their excellent Service Department. The Service Dept at Hendrick Honda is a big part of what sold me on considering the purchase of another Honda. No Complaints. Highly Recommended.


The reason I have chosen to purchase a second vehicle...

5
Lynn Gomez on 05/09/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The reason I have chosen to purchase a second vehicle (2012 Honda Accord) from Hendrick Honda/Savannah Hwy is because of the wonderful service I have received from this dealership and their employees the last 10 years on my 2003 Honda Accord.


During my visit to Rick Hendrick Honda I met sales person...

5
hhccusa on 05/09/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

During my visit to Rick Hendrick Honda I met sales person Paige Suttle, Who was warm and very friendly. Paige was able to take the apprehension of buying a car away and made it fun and pressure free. Paige was able to get me the deal I wanted and the entire sales team was eager to help and everyone made sure that I received exactly what I was looking for in a car and a dealership.After we were able to put a deal together, Paige introduced me to the service manager and the parts department who also were friendly and in general nice people.During delivery Paige went thru the vehicle to make sure I was aware of how everything worked and with the options that came with my Ridgeline, and went so far as to program my radio settings.I think that Rick Hendrick hires the best and it reflected in the salesmanship of Paige Suttle.To the Hendrick team, Matt, Tony and Paige, Thank you for your sincere and appreciated help in my new car purchase.


Frank did a great job working out a good deal for me. I...

5
Timo77 on 05/08/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Frank did a great job working out a good deal for me. I explained what I wanted and what type of funds I was working with and he was very realistic in the type of car I could get. Things worked out better than I expected and I was able to drive off the lot with a brand new vehicle. Thanks Frank!


Each time I visited, a salesperson greeted me and made...

5
soniacminors on 05/08/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Each time I visited, a salesperson greeted me and made sure the receptionist alerted Paige of my presence. Paige was very professional, knowledgable and a delight. She found exactly what I was looking for. I can honestly say (and have to my friends and family) that I have never been treated so well or had so much fun purchasing a vehicle. The financial dept made everything go smoothly and quickly. The detail crew did a terrific job. Paige made sure I understood the blue tooth, the navigator and other operational features. Your entire staff and sales team are to be commended. Thanks for the experience. I love my 2011 Jeep Liberty!


I bought a new Honda Accord yesterday from this...

5
lesterville11 on 04/29/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a new Honda Accord yesterday from this dealership. I really enjoyed my 6 hours spent here (haha, that is a bit sarcastic, it only took that long because we decided to buy it, which is a good thing), they were grilling, so we got to eat. Everyone working there was really nice, and our saleswoman Paige was not pushy at all. We got the price we hoped for pretty easily, and they were honest and upfront. Paige was very knowledgeable about the competitors cars and what to think about when debating my purchase. Amy is very smart as well and definitely knew what she was doing in finances. She knew all kinds of laws and paperwork goodies. I felt very relieved that everything was well explained and well documented. Would definitely recommend buying a car from here!


I told Mr Banks that we were looking for a car for my...

5
Tom Kulp on 04/19/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I told Mr Banks that we were looking for a car for my youngest daughter, who is an underpaid school teacher. I also told Mr Banks that I previously have bought Hondas from Hendrick Honda. Wd were just looking and Honda was are first stop.Mr Banks took the above info. He described the safety of the Honda, the operating costs of the Honda, the long term reliability of the Honda. He took my daudhter on a test drive and upon return showed the features of the car. My daughter told him what kind of payments she could afford. Mr Banks left us and returned within 10 minutes with a proposal that was reasonable. We then said we would buy with a little more tweaking. Hendrick Honda agreed.The bottom line was Mr Ernie Banks listened to what was important to Myself (Safety, reliability, reasonable operating costs and somehing my daughter could afford) My daughter got a vehicle that she liked and could afford the monthly payments. The bottomline is the sixth Honda purchase was the best yet. Mr Banks is a pro. He is one of the few car salesmen that listen to what is important to the customer other than a low price.


Paige is excellent at every aspect of the sales process....

5
epil44 on 04/19/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Paige is excellent at every aspect of the sales process. I've never had such attentive service, or felt so comfortable buying a car. I would recommend her to anyone who is in the market for a vehicle.


My original sales person couldn't see the deal completed...

5
R mcphail on 04/18/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My original sales person couldn't see the deal completed because she had to have a hip replacement. My paperwork was turned over to Frank. He contacted me promptly to introduce himself and kept in close contact until he was able to locate the car I wanted. Upon delivery he was friendly, had a good sense of humor and explained the features of the car thoroughly. He was a pleasure to work with.


I had a great, easy experience with Ernie Banks. He gave...

5
Joyce Brown on 04/11/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great, easy experience with Ernie Banks. He gave me several color options after I had decided on a Honda Civic. The paperwork was quick and easy, everyone was professional and friendly. I would and have recommended this dealership for any car buyer. John Baek made the final paperwork a breeze. I love these guys !!!!


I decided to trade my 2010 Honda Accord to cut my...

5
Candace Stokes on 04/10/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I decided to trade my 2010 Honda Accord to cut my household expenses. I knew thatI wanted to stay with the Honda Team as we have owned Hondas for years. (My daughter also drives a new Honda)Hondas are reliable vehicles and very safe.I had a budget to stick to and Calvin picked out the perfect car for me, prior tomy arrival. I discussed this with him on the phone and as usual, he delivered. All of the staff were very friendly, attending to my needs as soon as I walked in thedoor. May I help you? May I get you some water? Very hospitable. I am in the Customer Service business and know that a business is judged by the entire staff. Hendrick Honda came through with flying colors.I have recommended this dealership to all of my co-workers, friends and family.


We are extremely pleased, with the sales service.The...

5
Don Partridge on 04/05/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We are extremely pleased, with the sales service.The briefing we recieved from Frank, was complete,through,and professional, covering all items about the vehicle and leasing.We are very happy with our new Crosstour, and the lease agreement. The lease agreementwas handledby John, leaving no questions unanswered. " Fine job by all "Thanks : Don & Carole Partridge


Very pleasant experience, smooth effortless process....

4.8
crundle on 04/05/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Very pleasant experience, smooth effortless process. Process took just about 2 hours, which is a near record in my books. A true pleasure to deal with and I must admit I'm a hard person to satisfy. They most defiantly will get my return business. Special thanks to Paige Suttle for all the help in making this one the best purchases in a very long time.


My husband bought a 2012 Jeep Grand Cerokee in July from...

5
cgdaniel on 04/04/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband bought a 2012 Jeep Grand Cerokee in July from Hendrick Jeep and we were happy with the experience. After visiting 4 other dealerships and test driving several other vehicles I can say that I saved the BEST for last. As a female buyer I was very pleased to have Paige Suttle as my Salesperson. No pressure!!! Paige did not have to bring in "reinforcements " to make the sale. She did not steer me towards "some other car" just to make a sale . Just the facts in a very friendly and informative manner. Paige Suttle, Tony Beasenburg , and Amy Messer worked togehter to help me purchase the vehicle that I wanted. I LOVE my new CRV!GreatfullyC.G. Daniel


Sam was extremely helpful. This was the first place I...

4.8
sharonmsc on 04/02/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Sam was extremely helpful. This was the first place I looked for a car and found what I wanted immediately. I checked other places and nothing compared. Sam worked with me to get the price down to what I could afford and after a mixup with the tags, he was very helpful in getting that resolved for me. Good sales person and nice person.


I love my new car, so pleased with my experience. Jason...

5
kathygreaves on 03/30/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I love my new car, so pleased with my experience. Jason was great and not at all pushy for the sale. I had been shopping for about 2 weeks and he was such a delight to work with compared to experiences to other dealerships. Great job!!


Jason Wheeler immediately came to us as soon as we...

4.8
jsuter on 03/27/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Jason Wheeler immediately came to us as soon as we entered the lot. He introduced himself and asked if we were interested in anything specific and we told him we wanted to see the Honda Fit. He took us right to the car, and asked if we wanted to drive it. We did, and he got the keys and he drove us part of the way while explaining all of the buttons on the dash, the warranty, and many details about the car. My husband then drove the car and Jason offered me the front seat so I could get the feel of the car while he rode in the back. Again he answered any question that we had. When we got back to the dealership, he immediately told us what they could offer us as a price and my husband told him what we thought we wanted to pay according to the information my husband had gotten on the internet. Jason went to his supervisor and the supervisor came over and explained that the car had a package installed that we really had not been interested in. My husband still said the price was too high. They finally came up with a very good price..the price my husband had wanted, plus less than half of the extra package. All the while we waited for the financial person, Jason stuck with us offering us beverages and making us as comfortable as possible. Since there was only one financial person working that day and it was a very busy day, it took a while but that was not Jason's fault. He had the car washed and prepped and ready for us and as soon as we finished the financial part (which was very fast and helpful), Jason pulled up in the car and we drove home. It was very good service, and Jason was a very friendly likeable young man. He explained that the dealership would be following up on service and told us to be honest about our experience. On a scale of 1-5 with 5 being the highest, he deserves a 5++ for the service and salesmanship he provided. He has written two emails and called on the phone to make sure we had no questions and were satisfied. We are very satisfied to this point and really like the car. Jean an Frederick Suter


Been dealing with Hendrick Honda for years and Calvin...

5
ronnabbott on 03/23/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0

Been dealing with Hendrick Honda for years and Calvin always has been a top saleman. He knows the product and makes purchases easy and hassle free.Thank you.Ron Abbott


I really enjoyed working with Clint, he was very helpful...

5
Bryan Summerford on 03/22/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I really enjoyed working with Clint, he was very helpful without being pushy. he listned to what I was looking for and made it happen. If and when I return to a Honda I will work with Clint.


I was very happy with the service I received from Paige...

5
Dpizzolato on 03/16/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very happy with the service I received from Paige Suttle. She was very knowledgable about the vehicle I was trying to purchase as well as the rest. Overall it was a great experience I would surely recommend her to friends and family.


This was the best overall car buying experience I have...

5
jeasterby on 03/15/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the best overall car buying experience I have been associated with. Brett was friendly, knowledgeable, and a pleasure to deal with. I was satisfied with both the trade and the new car purchase. The positive experience continued with Amy in finance. She was both organized and friendly.I will definitely pass recommendations on for both Brett and Amy.


Paige was a truly first-rate dealer from the moment she...

5
grabby on 03/10/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Paige was a truly first-rate dealer from the moment she greeted me. I went to the dealership with a clear cut idea of what I wanted, and she made it her goal to help me in a courteous and well informed manner throughout the 3 trips I made. She was very patient when I struggled to decide between two similarly equipped cars, and never tried to force my hand into a major decision.When it came time to deal she was truly professional. I've purchased several high-end cars before and this buying experience was perhaps the pinnacle of them all. I did not get strong-armed at any point, and both Paige and the sales manager were very straightforward with me. The first offer they made me was significantly better than I expected, and I wasn't guilted when I made a low-ish counter-offer. In the end I was very pleased with both the final price (including trade-in offer) and the way in which we reached it. I honestly recommend Paige Suttle to anyone looking into buying a Honda in the Charleston region. I could not be happier with her as a salesperson, and have told my parents (who live 5 hours away) that it would be worth the drive if they decide to buy another Honda.


I spoke with Calvin on the phone several times before I...

5
beverly1949 on 02/28/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I spoke with Calvin on the phone several times before I came to the dealership. I explained to him what I was looking for and that I am retired and needed a monthly payment I could afford on my fixed income. He told me that I was not going to leave the dealership without a car and true to his word, I'm the owner of a 2012 Honda Accord. Calvin worked hard to meet my needs, and I thank him very much. He was friendly, courteous, fun and professional. I enjoyed meeting him and appreciate all of his assistance. Thank you Calvin! The next person my husband and I met was John Baek, the Finance Manager. He was friendly, polite, knowelegeable and patient. We had my 2 y/o grand niece with us and she was curious, cranky and ready to leave. Thank you for your patience John. I had a very pleasant experience at Rick Hendrick Dealearship.Beverly GibbsSummerville, SC


After working with several dealerships between Savannah,...

5
robbyporter76 on 02/26/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After working with several dealerships between Savannah, Beaufort and Charleston--Hendrick Honda was by far our preferred dealer for doing business. Before walking in the door, we had done extensive communication with each dealer via email for over a weekso I could control the pace of the negotiation process, and review all the information each dealer was presenting me. I asked very specific questions ranging from basic vehicle information, to itemized breakdowns of each cost for an out-the-door price. While some dealers would tell me to call ASAP because they had found one vehicle out of our top three and it was very hard to find this model, Hendrick Hondaand Brett Tillman in particular, gave me the exact breakdown by exterior/interior colors for that model within a 3 state radius. While other dealers would ask me for a $500 deposit and copy of my drivers license, but still hadnt answered (or paid any attention to) any of my follow-up questionsBrett answered each and every one well beyond my satisfaction. Even though other dealers offered $500-$1000 less than Hendrick, I eventually went with Hendrick because I wanted to give them my business based on the way they treated me, and the way they conducted business throughout the process.


Our first contact was with Brian Mulliax, who was most...

4.8
superchieftom on 02/24/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Our first contact was with Brian Mulliax, who was most helpful and showed us several cars and also took us for a test drive. We were very pleased with Brian and his knowledge of what we were looking for. Since Brian had another appointment he turned us over to Brett Tillman and we were also very pleased with.He was able to offer us a deal that we could not resist. We were very pleased and would recommend anyone to contact Brian or Brett, they are good people to work with.


from the moment I step into the show room, Bred Tillman...

5
sokalisperis on 02/20/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

from the moment I step into the show room, Bred Tillman and Tony Beasenburg greated us with a smile that showed that they were sincere. Ask if there was anything that they can help us. I explain what we were looking for, eager to help, showed us different options that would fit our budget. Showed me all the options the Honda Accord has, fully loaded and standard fitures. Up to the last minute of transaction, very friendly. They allow me to make my own decision without the sales pitch. They gave me time to think and compare the difference, when I told that that I would need to think about it they gave me their card, and told me if I ever think or anything else or have any other questions to please call them. Very Friendly and accomendating. Did not show any fustration, even though I told them that I would still have to think about, they had no problem with that at all. I went back the next day, because of the BEST CUSTOMER SERVICE THAT I HAD EVER RECEIVE FROM A DEALER SHIP. BELIEVE ME I WILL RECOMMEND HENDRICK HONDA OF CHARLESTON TO MY FRIENDS. THANK YOU.... WoW Service.........WOW......


Great experience purchasing new car. Everyone at the...

4.8
dunnrobin on 02/11/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Great experience purchasing new car. Everyone at the dealership worked hard to earn our business however at the same time were very professional and concerned about us getting what we wanted and making sure we were happy with the purchase. From the moment we walked in until the moment we left everyone was very helpful professional and went out of their way to please us. The following employees we worked with all ranked exceptional in their areas. Matt, Ernie, John Beck (sp?) finance, and Frank G. I appreciate the opportunity to purchase my new car through this dealership and anyone I know looking for a car I will for sure send to ya'll. Thank you.


Overall, we were very pleased with sales experiance....

4.8
G&MP on 02/08/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Overall, we were very pleased with sales experiance. Salesman, Frank Giovannone, was very friendly and knowledgable with a very pleasant approach and personality. No high pressure sales techniques were used and salesman let us make up our minds in our time frame without encouragement.John Baek was very knowledgable also and customer oriented. He was very patient and helpfull in explaining process and options to us.We look forward to a continued good relationship.Thank YouMike & Gayle Phillips


Paige was friendly and informative. She was helpful in...

5
BSavage48 on 02/05/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Paige was friendly and informative. She was helpful in selecting a model of Accord which would meet our needs. She was quite knowledgable about the Honda Accord and answered all of our questions. The followups have been very courteous and we feel like we could call her at anytime.


This is my sixth consecutive honda and I think it is a...

4.6
CamE on 01/30/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

This is my sixth consecutive honda and I think it is a great car. The salesman (Brett Tillman) really new the car well and could answer all my questions. He also was very helpful in talking to me on the phone when I was having trouble disabling the automatic door locking on the day after the purchase. He was excellent. I did not quite get the deal I wanted, but perhaps my expectations were not realistic. I wish that I had had the option of not accepting some of the add ons that the dealer put on the car after the dealership had received it. I did not like to have to pay for add ons such as the decorative strip, window tinting and other items that drove the price up several hundred dollars. On the other hand, the promotion providing maintenance every 5000 miles for 25000 miles was a real bonus. I have had previous hondas serviced at this dealership and experienced no problems.


I purchased a new Honda Accord with the very excellent...

5
Janeamelia1 on 01/30/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased a new Honda Accord with the very excellent assistance of Frank Giovannone and Sam Latto. They were both extremely knowledgeable and patient and made the whole experience very easy. I would recommend Frank and Sam to anyone who is considering such a purchase. Great customer service!


My recent experience with Hendrick Honda was very...

1
valeriebell on 01/26/2012

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

My recent experience with Hendrick Honda was very unpleasant. The words that would best describe my experience are frustrating, confusing, and a waste of time. I would never recommmend Hendrick Honda to anyone under its current administration. The collaboration between workers are nonexistent, therefore, causing much unnecessary confusion. Also, some of the people I dealt with were very unprofessional. I would not advise anyone to shop here.


Hendrick Honda of Charleston has the best customer...

5
golfguru35 on 01/26/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Hendrick Honda of Charleston has the best customer service. I have bought 3 cars from them and I always take my cars there for service. They have the lowest price in town on oil changes. Thanks again. G. Giran


My rating for the dealership has always been great...

4.5
lbandsma on 01/18/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 4.0 Overall Experience: 4.0

My rating for the dealership has always been great because I was always treated with respect and never pushed into anything that I do not want, the same for the shop, they advise and sugest and give safety warnings if needed, but alwasy leave the final decission up to the customer, without any pressure.


When I took my car in to be serviced, Mr. Brock was very...

5
renee gabriel on 01/14/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When I took my car in to be serviced, Mr. Brock was very helpful. He exlained the details of what need to be fixed very throughly. I really appreciated the fact that he understood my financial situation(single public school teacher).Because the repairs were so exspensive, he offered me a few small discounts that really helped and made me feel like Honda cared. I will go to this dealership when I purchase my new Honda.Thank you,Kathleen Renee Gabriel


I recently purchased a Honda Odyssey from Hendrick Honda...

5
AndoNews on 01/09/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchased a Honda Odyssey from Hendrick Honda in Charleston, SC. I have paid for two oil changes from Hendrick. They do a thorough job, offer a fair price, and they finish the job quickly.


I went to Hendrick Honda of Charleston for a battery...

5
roxannetalent1 on 12/29/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to Hendrick Honda of Charleston for a battery replacement. Once I got there they took me right away which was great. The whole process only took around 20-30 minutes which was also a plus. I have given them an overall rating of 5 (great) because the price was very reasonable, they were extremely nice and the quality of their work was great. Thanks!


My wife and I have always been very pleased with the...

4.8
TOmblackman on 12/20/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My wife and I have always been very pleased with the service at Hendrick Honda. Representatives are very friendly, especially Tim Brock who always greets us by name and gives us great advice on service needs for our cars.


What a pleasurable experience I had at Rick Hendrick...

5
bknisley on 11/29/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

What a pleasurable experience I had at Rick Hendrick Honda of Charleston. I typically take my car to a local shop but after receiving a coupon in the mail I decided to try Hendrick Honda. I am so glad I decided to take my car back where I purchased it, because upon my arrival Timmy greeted me and was very friendly and knowledgable of my needs. After this experience I know I will always return to Hendrick Honda for all my car service needs. Thank you again for making what can be a stressful situation a very relaxed situation.


They went above and beyond our expectations to resolve...

5
melissaingram on 11/28/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They went above and beyond our expectations to resolve our issue. We received excellent customer services, which can be hard to find these days. We highly recommend the dealership for sales and service.


Hendrick Honda is a great dealership to deal with and is...

4.8
sarahellen730 on 10/25/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Hendrick Honda is a great dealership to deal with and is why I've now bought 3 cars from them. Frank is very easy to work with and is also very helpful. I will continue to purchase our vehicles from Frank and Hendrick Honda.


Frank Giovannone is a superb salesman and we will be...

5
bhippey on 10/12/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Frank Giovannone is a superb salesman and we will be referring all of our friends to him. He was very nice and helpful. He made our car buying experience great.


I started out with Frank in July on a visit by myself.We...

5
grammy14 on 10/06/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I started out with Frank in July on a visit by myself.We looked at Civics. I told him it would be a little while before I was ready as my son and daughter had to come with me as I am 78 years old. We came again in late August, then a couple of times in September. I let him know I was looking at other makes. He was always positive and never said any thing negative about other makes of cars.(other salesmen did) He explained how the symtem worked. Today he let me compare the accord to a civic next to each other and when I indicated I was leaning to the accord he pointed out it good features and showed me 4 different colors with the same packages on them. I choised the color and Frank helped us work out a deal that more than satified me. Then we went to finance manager. He also worked out a good deal on the warrentee and maintance package. So you have one happy satified customer. Thank you for having such a great team at Hendrick Hondo! I feel I explained why I felt everyone I ended up dealing with was friendly, very good at their jobs, and very patient with an elderly customer.You should try doing the same.Sorry about colors but don't know how to get rid on them.


The experience was great! I only have two issues that...

4.4
lmoldenhauer on 10/01/2011

Customer Service: 5.0 Quality Of Work: 3.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

The experience was great! I only have two issues that bother me. 1. I had to drive back twice to complete either forgotten paperwork or inaccurate paperwork.2. The innaccurate paperwork left off the pay-off amount for my old vehicle and may potentially cause me to have to come out of pocket for car payments in October for both my old CRV and the new one, and I do not have that kind of money. I should have caught it, but didn't see it.


I had the WORST experience at STOKES HONDA and thought id...

5
pgizmen on 09/05/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had the WORST experience at STOKES HONDA and thought id give rick hendrick a try even though I had lost all hope to find the vehicle I wanted. They got right to the point and got me the monthly payments I needed and gave me over 3,600 more for my trade in than stokes with an amazing honda civic ex less than the lx stokes was trying to sell. I was out and on the road with everything I needed making it the best car shopping experience ever. I would definitely recommend them to everyone GO TO RICK HENDRICKS, they know the value of true customer service and not going to try and hustle you into something you don't want. You will not leave there unsatisfied. Thank You !


Frank Giovannone was amazing! He provided a stress free...

5
ksirhal on 08/21/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Frank Giovannone was amazing! He provided a stress free buying experience while making sure I was happy. Purchasing the car I loved and could afford was Franks #1 goal. His honesty and support made for a fun experience and put all my worries at ease by walking me through the process. Matt Agosto the sales Manager seemed like someone I have known for years. He answered every and all questions to ensure the deal was perfect for my needs. Thanks Hendrick Honda of Charleston! Matt, Frank you were awesome I wish every major purchase was this comforting. Pease visit Hendrick Honda before buying anywhere else.


Service department was very attentive to the concerns...

5
Sharon Bray on 08/18/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Service department was very attentive to the concerns presented with our 2010 CRV: a rattle that was heard while driving on bumpy roads. They spent time driving the vehicle with and without me. They determined the cause of the rattle and replaced the part. The dealership, also, recognized the recall for our vehicle and performed that job. Everyone was very friendly and accommodating. Will get my car serviced at this dealership again.


We had a serious problem with staining on our upholstery...

4.8
whastie on 08/16/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We had a serious problem with staining on our upholstery on our Honda CRV. We tried to get it cleaned to no avail. We were able to take it to Hendrick Honda and have it cleaned and treated for a decent price. We had already had it professionally cleaned and they could not remove the stains (from water!). We got the car back in mint condition.


I had a good experience at Hendrick Honda in Charleston. ...

5
neeko79 on 08/12/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a good experience at Hendrick Honda in Charleston. Paige Suttle was my sales consultant and she was the main reson I was able to walk away happy. I came there for a car that I wanted, and she (and Rick in finance) made sure that I left with that car. Paige Suttle has a genuinely kind personality which makes her a great sales consultant. If you are in need of a new or used vehicle, I recommend that you request Paige Suttle to assist you!


Went to Hendrick Honda to buy my first car and had a...

5
RaysFan31 on 08/11/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went to Hendrick Honda to buy my first car and had a great experience. Frank came out to greet me and was very patient, helpful, knowledgeable, and friendly throughout the process. I ended up with a 2008 Scion xD in good condition, and I'm very satisfied with my purchase. In all likelihood I'll go back to Hendrick Honda the next time I buy a car.


Frank was very friendly and extremely helpful! All of the...

5
ashsully on 08/09/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Frank was very friendly and extremely helpful! All of the staff were kind and attentive to our needs. The tint job was done while we waited and it looks great.


My husband and I went into the Charleston Honda location...

5
richarkn on 08/08/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I went into the Charleston Honda location just to look because my Accord's lease was up at the end of the month. I was hesitant because I had always bought my Honda vehicles (six total so far)from my Honda dealership at home. We were BLOWN AWAY by the customer service we received! Valery was great and very knowledgeable about the products. We ended up picking a brand new Honda Pilot and LOVE it! Everyone at this Honda dealership from Valery, the Sales Manager, and the gentleman in financing were great and easy to work with...they even put the NCAA Baseball Championship game on while we waited because my team was playing! I would highly recommend this Honda and Valery to anyone looking to purchase a new vehicle!


I've worked with a competing Honda dealership for 5...

5
JeffH2 on 08/05/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've worked with a competing Honda dealership for 5 years, buying a new car every 9 months like clockwork. They weren't willing to work a two car deal with me after multiple sales people and managers. I took a chance on Rick Hendrick and I'm glad I did. They worked both deals and we ended up with nicer cars in better shape and for a far better price. I can't thank Paige, John and Bernard enough for taking care of us and I look forward to bringing my return business there in the future.I'm also located out of Goose Creek, but it was absolutely worth the drive.


Brian was very knowledgable and i was able to walk out...

5
dbuckland on 08/04/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brian was very knowledgable and i was able to walk out with a new car in about 2 hours! i was very pleased with the service!


Brian was very heplful in getting me the best deal for...

5
gigilegette on 08/04/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brian was very heplful in getting me the best deal for the CRV I wanted. I was so impressed with his service that I later went back and purchased another vehicle from him for my daughter. Once again he was able to get me an incredible deal.


I stopped by unannounced recieved a warm welcome was told...

5
young60 on 08/04/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I stopped by unannounced recieved a warm welcome was told the service should take about an hour 45 minutes later I was back on the road great service.


I am on my 3rd Honda, but I have only been using this...

5
tararomano on 08/02/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am on my 3rd Honda, but I have only been using this dealership for 4 or 5 years now. They have always been very professional and friendly. Lately I've been hit with some pricey things (like a $600 key cylinder replacement to be able to start my car), and then other things like my trunk lock, which i can't afford to fix, and some seatbelt buckle issues. So when i came in this past time and I was facing an almost $1300 catalytic converter replacement when i was just over the warranty miles, I was feeling very frustrated with Hondas; worried that the quality of parts was going downhill, and overall concerned that my faith in Honda and my bragging rights were starting to go downhill. I'm about to start helping my mom look for a used car, and my scope was widening to look at other brands. Sam Latto helped to restore my faith. There is a woman named Mary there, as well, and they both kindly took my multiple calls with questions and concerns as I was doing a little research on issues with catalytic converters. If Sam didn't know an answer right off-hand, he would find out and call me back promptly. I came to pick up my car because i wasn't ready to commit to having the service done yet due to the expense, and the part wasn't in stock, and i wanted to research it more. When i got there, Sam Latto was filling out a Goodwill warranty request for me, which i was very appreciate of. He got back to me when he said he would, with good news that Honda was going to cover 80% of the repair. He ordered the part, and called with updates to keep me informed. I had the repair done, and overall had a great experience, when it could have gone the opposite way. Sam Latto gets high marks in my book for friendliness and reliability. And icing on the cake, was being shuttled back and forth by Hank, who has been doing the shuttle service for them for years now. It's always a pleasure to have a conversation with him on the way there and back. :)


I was not looking forward to helping my sister in law...

5
Linda B on 08/01/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was not looking forward to helping my sister in law look for a used car. I hate the high pressure sales people you run into and the negotiations necessary for a fair price. BUT, I was VERY pleasantly surprised to find Bernie Boettcher at Hendrick Honda on Hwy 17...He was fantastic!...Easy to speak with, very friendly and very helpful in helping us to decide to buy a car right on the spot! The competition was an Altima at Nisson and he blew them away. I will definitely recommend him to friends!


Great service and great guys to do business with. Since...

5
mellokitty on 07/31/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great service and great guys to do business with. Since i bought my car, I have had several issues and they have always made the situation right and to my satisfaction. I referred Brian to my father and now my father has also purchased a car. Thanks for providing him great service as well.


Calvin Lawrence met me as I arrived at the dealership. ...

5
Lupton1955 on 07/30/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Calvin Lawrence met me as I arrived at the dealership. He was freindly and professional answering all questions and went with me on a test drive. He worked with his manager, Matthew, and prepared me a quote on the Pilot. Matthew also met with me to be sure I had all my questions answered. I told them I was considering 3 other vechiles, a Toyota, GMC and Chevrolet and would let them know what I decided. After careful consideration, I returned to purchase the Honda. Matthew and Frank Giovannone met me when I returned. Calvin had left for the day, so Frank helped me with the deal. I was extremely impressed by everyone who helped me during the sale, including the finance manager. All were friendly and efficient. I'm going to tell my co-workers and friends about my experience. My sister is considering buying a honda and I'm sure she will start here. I was very impressed. I'm glad I decided to buy from this honda dealer. I look forward to meeting the folks in the service department when I come in for my maintenace. Thanks for a great experience.


I was referred to Brian from a friend. I needed...

5
mgcb on 07/29/2011

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was referred to Brian from a friend. I needed dependable transportation for my 2 school age kids and myself after separating from my husband. I felt helpless and afraid of making a wrong decision. In addition, I have difficulty trusting due to past experiences. So with a leap of faith I called Brian and my children and I met with him and expressed our needs. He took such great care of us and I felt that we were in caring hands. He kept the line of communication open over several weeks until he found a perfect match. I believe he went above and beyond to get me into a safe dependable car with low miles which gave me peace of mind to take road trips with my young kids. Brian you're the best!! and every time I sit behind the wheel of my car I remember how blessed I was being referred to you. Thanks so much! Until next time...My kids still want an Odyssey but understand that it's not in mommas budget. I love my Accord.!!!


Service was courteous and fast. Sam Latto informed me...

5
williscb on 07/29/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Service was courteous and fast. Sam Latto informed me that if I filled out survey would receive free oil change. That was nice to inform me of that. The vending machines were out of service though. This was an inconvience though.


Was one the best experiences I have ever had buying a...

4.6
John Zwingmann on 07/29/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

Was one the best experiences I have ever had buying a car. Bernie was extremely knowledgeable on the product and i enjoyed talking with him over which car to actually buy in the end he ended up pointing me towards the Honda Civic which so far has been a wonderful choice with great gas mileage. Without Bernie's help I probably would have been looking up, down, left and right trying to find the right car for my needs. He was also very kind and unusually honest for a car salesmen which only added to the experience. Overall very pleased with the dealership but financing could use a little tweaking but I think we can all say that about all car dealerships. Other then that thanks!


$24,997

Mileage: 61541

Color: Blue

Transmission: 6 speed Automatic

Body Style: Hatchback

City: Charleston, SC

Engine Type: 2L

$24,826

Mileage: 56976

Color: Blue

Transmission: 6 speed Automatic

Body Style: SUV

City: Charleston, SC

Engine Type: 2.5L In-Line 2AR-FE

$34,569

Mileage: 46274

Color: Silver

Transmission: 9 speed Automatic

Body Style: SUV

City: Charleston, SC

Engine Type: 3.5L V-Shaped J35Y6

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