Hendrick Honda Hickory

"Great Customer Service"

The staff were very friendly and helpful and not pushy and got me into the car I wanted and I would recommend Hendrick Honda to anyone looking to purchase a new or used car.

Awesome Customer Service

I have always had an amazing experience with Hendrick Honda. Brian did everything he could to get me into the car I wanted with a payment that worked for me! I highly recommend Brian and Hendrick Honda!

Fast and easy purchase

I was an internet customer. This dealership was very responsive to my email requests. They were up-front with their pricing and were very respectful of my time.

Great Experience For A Dreaded Process

I would like to thank everyone at Hendrick Honda Hickory for the professional, honest manner in which they conduct business. The process from speaking with salesman Joey Lankford, to sales manager Jeremy Phillips, to completing the paperwork with business manager Shaun Haynes couldn't have been easier. I am not a fan of the process of buying cars. I do not enjoy the "work" it typically takes to feel as though I'm getting a fair deal. However, this couldn't have been easier or more enjoyable. They were able to quickly find the specific car my wife wanted, get it to the dealer in a timely manner, secure financing, and complete the purchase flawlessly. Thank you all again and I couldn't recommend them any higher! Go see Joey for any of your new Honda vehicle needs!

Quick Fast & Easy

I have to say that when I contacted the dealership I never expected to own a car 24 hours later. As my credit score isn't great I thought there would be no help in exchanging my old car for a newer model. However thanks to the extensive connections that the sales staff have they were able to get me approved in less than an hour. The whole buying process was easy. They made sure to get me out on time as I had to go to work later in the day, and all options were explained to me until I understood what I was getting. Everything said and done I would recommend this dealer to anyone looking to purchase a new or used vehicle.

Exactly the experience I requested of the sales person

As a seasoned auto buyer, I asked Bob to allow me the time to maKe my decision without the pressure of the dreaded "meet the manager" moment. He did and I bought.

great buying experience

The service was excellent the salesperson Justin Dula really helped me out a lot he hit me up and save me some money for my Christmas, come see him if you would like a great deal on a new car or pre-owned car excellent service

Friendly and helpful.

Friendly, helpful and knowledgeable sales personnel.. Every one at the dealership was willing to workwith us in finding the vehicle we wanted at a good price. The salesman we worked with was very helpful and energetic. He made sure our questions were answered and our needs were met during the whole buying experience.

Friendly, helpful and knowledgeable sales personnel.

Friendly, helpful and knowledgeable sales personnel.. Every one at the dealership was willing to workwith us in finding the vehicle we wanted at a good price. The salesman we worked with, Bob Scanlon, was very helpful and energetic. He made sure our questions were answered and our needs were met during the whole buying experience.

Great service

I have dealt with Rick for many years and I have purchased several vehicles from Hendrick Honda and everyone I have got has been exactly what I wanted and needed in a vehicleHe is great sale man and became a great friend.im very pleased with my puchase

PROFESSIONAL SALES REPRESENTATIVES

I ENJOYED MY EXPERIENCE WITH HENDRICK HONDA OF HICKORY. THEIR SALES STAFF WAS FRIENDLY AND PROFESSIONAL. I DEALT WITH ANDY COURTNEY FOR THE MAJORITY OF MY TIME AND ALSO WITH LEE KILLIAN FOR SOME OF THE TIME. I HIGHLY RECOMMEND BOTH SALESMEN. THEY WORKED VERY HARD TO GIVE ME THE BEST DEAL POSSIBLE, WITH ONE OF THEM EVEN WORKING DURING THEIR OFF WORK VACATION TIME TO ASSIST ME. THERE WAS A SLIGHT ISSUE WITH THE VEHICLE AT THE TIME OF PURCHASE, BUT THE EMPLOYEES DID A GREAT JOB MAKING IT RIGHT AND GETTING IT FIXED AS QUICKLY AS THEY COULD.

Pleasant service, but lengthy time.

The service was really good and Bob was patient. The service was good, but the turn around time was lengthy. I was at the dealership for 6 hours. The process was flexible and I was flexible in my expectations so our deal worked out with mutual benefit.

Very Thankful!!!

I love my new 2016 HR-V. Bob was the friendliest sales guy that I have ever dealt with, he made sure I got everything I needed and wanted!!!!! Very happy with my service and my car!!!!!!! Thank you Bob!!

Lots of patience with our shopping!

Love Hendrick Honda Hickory! They treat you like family and make sure needs and wants are met with your vehicle choice. Joey was awesome to work with and was extremely patient with us as we explored our options. He was prompt, courteous, professional and friendly throughout the whole process. We will always do business at Hendrick Honda Hickory and will recommend Joey to anyone in the market to purchase!

Relaxed and Easy

Joey sold me my first civic, which also happened to be my first car buying experience as well. He was not pushy and listened to my concerns. When I went back to trade it in for an upgrade I went straight to him and he was able to assist me in getting exactly what I wanted. I couldn't ask for a better car buying experience!!

Great service!

Great buying experience. No pushy sales people. Fully explained the features of my pilot. Fully explained all my options and didn't try to push me to buy more then I what I wanted.

Love the service

Everyone is so nice they made the car buying way less stressful thxs so much will definitely recommend and I'll buy here again and again thxs's so much Marco Goncalves and the Hendrick team.

Awesome Experience

This experience is one that I was nervous about, as car dealers are typically given a very bad rep for being manipulative and shady. However, I feel that both Kelly and Shaun were very upfront, honest, and helpful throughout the entire process. I felt as though Kelly really advocated for me in gaining what I consider a fair price for my trade in and getting the best deal possible for my new ride! Shaun was exceptionally patient in describing all the options and being upfront about finances. Villy was great about teaching me some of the pertinent things for operating this new (much more technologically advanced) vehicle. I am thankful to have had a very positive experience in purchasing my first car and would definitely recommend the staff at Hendrick Honda.

Awesome experience

This experience is one that I was nervous about, as car dealers are typically given a very bad rep for being manipulative and shady. However, I feel that both Kelly and Shaun were very upfront, honest, and helpful throughout the entire process. I felt as though Kelly really advocated for me in gaining what I consider a fair price for my trade in and getting the best deal possible for my new ride! Shaun was exceptionally patient in describing all the options and being upfront about finances. Villy was great about teaching me some of the pertinent things for operating this new (much more technologically advanced) vehicle. I am thankful to have had a very positive experience in purchasing my first car and would definitely recommend the staff at Hendrick Honda.

A Pleasure

Every aspect of the car buying process was smooth and easy. Bob Scanlon and the rest of the team worked hard to make sure I was highly satisfied.

Great experience

Sales professional was extremely helpful in every way. I had a good feeling about buying the car when I walked through the doors. I felt that he truly cared and wanted to help me make the best decision.

Best dealership ever !

I have worked with Rick McClure for 4 years now , have bought 6 Hondas from him and he has never let me down ! He has came in on his days off just to finish deals with me so I could take my new car purchase home ! I will now work with anyone at the dealership but Rick on my car buying ! He has gone above and beyond my expectations !

No sweat.

Salesperson Mark Buchanan, consistently makes car buying a painless, no stress event. He's the best! Ive been to him for help for the last 3 cars.

17 Accord Awesome Experience

3rd purchase from this crew and I Love Sales Manager Jeremy Phillips and Salesman Mark Buchanan. They always exceed my expectations and go above and beyond to make things simple. Have referred friends and family and will continue to do so!

Wonderful Experience

Purchased a new Civic Honda Sport Kelly did an outstanding job answering my questions and helping me with my decision. The car looks and drives great. Very happy!

Best experience ever buying a car

Joey Langford was a excellent sales person he helped me get the car I wanted and took care of all the details my husband came in town we were in and out and driving home in our new car

darrell bumgarner

salesman great did all paper work without me there great service after deal,allways wanting to help,begining to years later great, to my next deal,everone needs to go there

Comfortable and well served

Kelly Secrest, our salesperson, and Jonathan, in the finance office, took great care and appreciation in our purchase at Hendrick Hickory Honda. Kelly worked to have everything in place and ready to go when we got there. We felt welcomed and comfortable to make another Honda purchase with Hendrick automotive.

Purchased a pre-owned 2012 CR-V EX-L

Return buyer and the entire process, top to bottom, was 1st class. Everyone went out of their way to meet my needs and "make it happen". I was guided through the sales process by Lee Killian who was instrumental in getting me the deal I needed fit my budget. In addition to Lee's knowledge, he has a personality that makes you feel you've known him all your life. He was extremely knowledgeable with a desire to see your needs are met coupled with a "winning" attitude! He'll get my business going forward and I made a friend in the process!

truck purchase

hey there,i recently went to Honda in hickory to look at a few tacomas they had and the one I came to look at had just sold.rick one of the sales men guided me to a trd pro that had just come in of which I got the same day.rick was very helpful and I would strongly recommend him to anybody and my experience at Honda was good

Noah and Dell were happy with Mell!

We were provided top of the line sales and service, all performed with the sales guy, Mell!! Our son was hit and it totaled his car. We had been looking for 2 weeks with no luck. We finally found one thru Hendrick Honda of Hickory and what we found out was the car was located about 4 hours away. The very next morning Mel contacted us and said that the car was at his location and ready to see. We drove from Winston-Salem, bought the car! It had one thing show up on the computer that needed to be fixed so we returned and had it fixed. Again, Mel was spot on, with both the sale and service. He also provided us with a temp vehicle to go eat lunch while they repaired my son's car. We will certainly remember Mel for any future needs with a car and the top of the line service we were given.

Love Mark Buchanan

We have dealt with Mark for years and always enjoy and appreciate his assistance in finding a great vehicle at the right price. He contacts us and responds to our questions within hrs. Thanks for your patience with us!! We love working with you! Jan and Doug Freeman

Exceptional Product and Experience

Honda has consistently made a product that buyers can find true value in. Hendrick Honda Hickory takes an exceptional product and combines it with an unmatched customer experience. The purchasing process was thorough while being very efficient. Mark Buchanan helped me select the best value for my money without me having to settle for less. He knew what I was looking for and truly streamlined the process. The business manager continued to add to the positive experience with his friendly personality and willingness to ensure I understood the terms of my agreement. Mark has even followed up with me after the purchase to make sure I didn't have any questions and that the features I selected on the car were performing as expected. I would recommend this dealership and its staff to anyone who is looking to make a hassle free purchase that you can have confidence in.

The People Really Make The Difference

Honda has consistently made a product that buyers can find true value in. Hendrick Honda Hickory takes an exceptional product and combines it with an unmatched customer experience. The purchasing process was thorough while being very efficient. Mark Buchanan helped me select the best value for my money without me having to settle for less. He knew what I was looking for and truly streamlined the process. The business manager continued to add to the positive experience with his friendly personality and willingness to ensure I understood the terms of my agreement. Mark has even followed up with me after the purchase to make sure I didn't have any questions and that the features I selected on the car were performing as expected. I would recommend this dealership and its staff to anyone who is looking to make a hassle free purchase that you can have confidence in.

Mark Buchanan

This is the fifth Honda that I have bought from Hendrick Honda Hickory. With the last three, I have had the good fortune to deal with Mark Buchanan. Mark is very thorough, professional and knowledgable. I would highly recommend him to anybody looking for a new vehicle. He is also made sure to follow up after the sale.

Great experience!

I had a great experience at Hendrick Honda Hickory! Mark Buchanan was my salesman and he was great as well. Very knowledgeable, helpful and friendly.

First car purchase!

Mel helped me with my first car purchase! He was so helpful and explained everything so well! I would definitely recommend him as well as the Honda Dealership in Hickory! Also thank you to Mr. Benfield in financing, he was so helpful as well! Thanks again for everything it is truly appreciated!!

Excellent

Best Buying experience ever.!!!This is my 3rd new car I have bought from Mark Buchanan he is awesome and the reason I keep coming back!!!

Ready for Change.

Thank you Kelly Secrest and Hendrick Honda of Hickory for your kindness and a very pleasant experience. We love our new Honda CRV EX 2016.

Bought a new Accord

Great people to work with. Kelly even came in on his day off!! Everyone was friendly and courteous. They gave us a great price on my new Accord and also traded in price for my Pilot.

Great Service and an Overall Wonderful Experience!

My husband and I recently purchased a 2015 Honda Accord and couldn't be more pleased with the process. The dealership was excellent in working with us and did all they could to help us meet our needs. They went above and beyond and far exceeded our expectations. I would recommend this place to anyone you won't be disappointed.

Excellent

I came in with a 2010 Harley, relatively low credit, and no down payment. A few hours later Rick had me driving home in a 2016 Honda with 11 miles on it. He even let me swing by my apartment to pick my fiance up during the test drive. He's a professional, friendly guy that will take care of you and go to bat for you. You're not likely to find this kind of service at many other places... I highly recommend.

Honda

Showed up an told them my situation. Lee Killian responded quickly an started to help us out. Got us a vehicle with low miles an at a get price, would recommend them to all my friends an family.

Purchased vehicle

Great people! Best car buying experience ever! Will definitely go back! The service department manager is really kind. They all are friendly and down to earth! Buying a car should be this great everywhere but it's not that's why I always buy from them and refer all my family and friends!

Honda Ridgeline and Honda Oddysey

Joey Lankford is a great salesman. He is not pushy and you always feel like he is looking out for your best interest. Always confident he is getting us the best deal he can!Mark Sutton is always very helpful in the service department. I always as for Mark. I am always confident he is doing what he can to keep our vehicles in the best working order. I also trust our kid's cars with him.

Excellent

Great Customer service great to work with and we're very price competive made the buying process very easy would recommend them to anyone wanting to buy a Honda the second time we have purchased a vehicle from this dealership

Purchased 2013 BMW 328i

Lee was so helpful! We had our car transferred from another store but decided late enough that the service department had closed so the inspection had to be done on Monday. While there on Monday, Lee invited me to the company luncheon. I was very impressed with the culture and team approach that was obvious from just observing. I believe that if you treat your employees right they will genuinely treat your customers well and they can tell the difference. I would greatly recommend Hendrick Honda of Hickory (and I live in Charlotte), Lee, and I worked with Grace over the phone. From the first moment talking to anyone including the gentleman that showed me to the lounge, I felt like they genuinely wanted my business but also make you feel very welcome.

Ford F-150 purchase

Joey is a superior salesman. He went above and beyond to be sure all my needs & wants were accomplished when purchasing my 2011 Ford F-150. From financing to detailing he was on point to deliver my truck on time and I was fully satisfied. I will not think twice when I'm ready to purchase my next vehicle. It will be from Joey Lankford.

Awesome!!

Joey Lankford is the best car dealer!!!! Efficient, Dependable, Honest!!!! Will buy all my cars from him!!!!Honda should be proud to have him working for them!!!!

Stress free

We are very pleased with our experience. Joey was more than helpful matching a vehicle with the needs of our family. When the need arises we will call Joey.

Great experience.

I had the best car buying experience with Joey. I purchased a 2016 accord. He is very knowledgeable and explained the car thoroughly. I felt like I was treated as family. I highly recommend Joey.

Best Dealer EVER!

I HAD AN AWESOME EXPERIENCE!!! I HAVE ALREADY TOLD NUMEROUS PEOPLE ABOUT KELLY AND HOW HE WILL HELP YOU ANY WAY HE CAN!! The people there are so nice and easy to deal with. We have had a terrible experience at another dealership a few days prior and they helped us get out of the situation we were in. Kelly, John and Drema are all like family now. Hendrick Honda has been a blessing to me in more ways than I can describe. Kelly Secrest is the best person I have ever dealt with when purchasing a vehicle. The place as a whole is so great! God has blessed me with this place for sure!!! Thank You all for that you have done for me and i know you all will continue to do in the future!! By the way my kids and I love the popcorn!!!!! Thank you ALL!!!!

Awesome Experience

Lee Killian helped us through our recent car buying experience. He went above and beyond to help us out. He made everything run so smooth and in a timely manner. We will definitely go back and ask for him to help us in sales and also Patrick Greene in Finance.

Sales

Joey has always helped us with our automotive needs. He goes above and beyond to help out whenever we need him. If your looking for a new car you need to come see him.

BEST PLACE EVER

I HAD AN AWESOME EXPERIENCE!!! I HAVE ALREADY TOLD NUMEROUS PEOPLE ABOUT KELLY AND HOW HE WILL HELP YOU ANY WAY HE CAN!! The people there are so nice and easy to deal with. We have had a terrible experience at another dealership a few days prior and they helped us get out of the situation we were in. Kelly, John and Drema are all like family now. Hendrick Honda has been a blessing to me in more ways than I can describe. Kelly Secrest is the best person I have ever dealt with when purchasing a vehicle. The place as a whole is so great! God has blessed me with this place for sure!!! Thank You all for that you have done for me and i know you all will continue to do in the future!! By the way my kids and I love the popcorn!!!!! Thank you ALL!!!!

Great Experience

awesome experience with Lee Killian buying my new car!!!

Best car buying experience you can get.

I would recommend this Dealer/dealership to anyone. From the moment I got there to the moment I left I was never pushed or shoved to buy anything except one thing. Kelly S did a wonderful job and was honest about everything. Shaun(if that was his name, sorry man if its not.) was honest when it came to all the warranties and really only pushed and shoved me to buy one (with my girlfriends help) but I ended up get the Extended Warranty and I would recommend that to anyone as well. Was not even supposed to be going there the day I got my car but I'm glad I did. If you need a used or new car GO HERE!

positive new car purchase experience

Despite dreading the whole new-car purchase scenario, we had a positive experience with sales rep Bob Scanlon, who made the whole thing relatively painless. From our first walk onto the lot, to the day we drove away in our new Accord, Bob was patient and extremely helpful with our questions. Everyone we dealt with at the dealership was helpful and happy to see us, even when we showed up unscheduled on a Sunday wanting to take yet another look. We knew what we wanted and came prepared, and everyone at the dealership seemed amenable to working with our requests. We felt low pressure to actually leave with a car on any particular day we visited, which in the end resulted in a happy purchase.

Couldn't have asked for any better experience!

I did most of the work via the internet because I live in Asheville. I was very pleased with all the interaction that I had with Kelly via the internet. I was very nervous about buying a Honda because I have always had a Subaru and primarily dealt with one dealership. He tolerated a thousand questions it seemed like and I picked up the car on Saturday. My Mom wanted to ride with me and she has a hearing impairment and the staff was just so respectful and professional with her and that in itself was a plus for me. The dealership was very professional and respectful. Every person we encountered was extremely nice and helpful. My salesman was Kelly Secrest and Patrick Greene did all the paperwork. I have no regrets with purchasing from this dealership - I just wish it was in Asheville (hint - hint) but the drive to Hickory was worth the pleasant experience that I had.

Fantastic!

I did most of the work via the internet because I live in Asheville. I was very pleased with all the interaction that I had with Kelly via the internet. I was very nervous about buying a Honda because I have always had a Subaru and primarily dealt with one dealership. He tolerated a thousand questions it seemed like and I picked up the car on Saturday. My Mom wanted to ride with me and she has a hearing impairment and the staff was just so respectful and professional with her and that in itself was a plus for me. The dealership was very professional and respectful. Every person we encountered was extremely nice and helpful. My salesman was Kelly Secrest and Patrick Greene did all the paperwork. I have no regrets with purchasing from this dealership - I just wish it was in Asheville (hint - hint) but the drive to Hickory was worth the pleasant experience that I had.

Excellent buying experienced

I got amazing deal, best service and my car got delivered at my home. Bob solved all my problems and he explained me everything with full detail. They gave me amazing deal on finance too.

very pleasant trade experience!

the salesman, mel tuttle, was a very professional person to deal with on the phone and in person. we made my trade over the phone and was at the dearlership a lot less time than if we had to start from scratch there. it was a good trade and i feel we both got a great deal!

everything was smooth and i left a happy person!!

again i can't say anything but good regarding mel and the honda dealership!

Positive Expieriance Purchasing New Honda from Bob Scanlon

After a not so positive experience purchasing our 2014 Honda Accord EX-L at Hendrick Honda Concord, we decided to have all of our service done at Hendrick Honda Hickory. Hendrick Honda Hickory is a Godsend for Rick Hendrick, as we experienced their excellent Service Department each and every time we serviced the Accord. When our 2014 Accord was lost to an accident, it was a no brainier to look to Hendrick Honda Hickory to purchase a new Accord. Being Accord owners since our first experience with a 1993 Accord SE. Which performed above expectations for 20 plus years and over 285,000 miles before being lost to a Hit and Run driver in Charlotte.This is where good fortune looked my way. I did an online search and visited the TrueCar website and was overwhelmed by the feedback my email box received. I believe it was the positive caricature traits and a sense of really caring about my needs that led me to Bob Scanlon's email. He was the only dealer I replied to or had contact with throughout this process.After years of purchasing vehicles for my family and helping others, I know all the tricks and sadly have seen it all. Honestly, I was not looking forward to going through it all again.Then stepped up Bob Scanlon. A man ready to do whatever it would take to honestly earn my business and that he did. Firstly, Hendrick Honda Hickory did not have the Accord we were looking for. Bob set out and found several Accords he could have for me in a couple of days. But as I was researching, I decided it would probably be better for me to purchase a 2017 Honda Accord Touring rather than an EX-L with Nav and add up to all the features we wanted. This didn't bother Bob one bit who agreed with my decision and set about finding the Touring model in the color we wanted. One day later it was not only in Hickory, but it had tinted windows and a nice pin stripe to boot. And he made all of this happen with no extra cost to me. Bob helped me get no haggle or trickery price on the Touring that is lower than the average price per TrueCar plus five upgrades added to the vehicle. And he did all of this with a smile and absolutely no pressure on me. This is why I am very happy to recommend Bob Scanlon and Hendrick Honda Hickory to anyone out there looking for a new Honda. From the beginning right up to and after driving the car off the lot, Bob was right there making sure this monumental experience was not only pleasant, but well handled so there were absolutely no hiccups. I honestly can't say enough here in this review to thank Bob Scanlon properly for making our new Accord purchase as pleasant and satisfying as he did.Bob Scanlon, (803) 944-3224. If you're in the market for a new Honda, do yourself a favor and call my new friend Bob Scanlon. I know you won't be disappointed.

very satifed

thy only problem was that it took 41/2 hrs for what I was told an 1 1/2 hr job with nothing told to me why an 2 hrs for pick up this time but you are a very great company an 99 percent of thy time am very happy with your service an 100 percent with your work so please keep with thy good work an service , god bless an I thank you all espical steve ,,,, yes I have one other thing when I bought my car from you I pasid for complete paont coverage an my windo meater by my window is pealing was told when I applied to have it fixed it was not covered but when I called to talk to someone about in coverage I explaned it was metal an not plastic they said they would get back with there desion about an in 3 months I still have no answer , I think I should get what I paided for , an thank you very much for thy time an troiuble , god bless

Service of car with Darryl Watson

Darryl Watson was very respectable, informative of services that needed attention on my car, and made sure I understood the whys. He kept me updated on the progress and made sure I knew of amenities available. I appreciated his services. Will definitely return for service of my car at Hickory Honda.

Excellent Service, most competitive pricing !!!

I contacted this place through Internet to buy an Odyssey ELITE and right from the first response from Chris until the delivery of vehicle by Billy and Jonathan, all people were awesome. Shawn and Jonathan in Finance were so friendly and processed the document with so much of ease, price offered by Chris and Shawn was so attractive that I drove all the way from Raleigh to Hickory leaving many Honda dealers on the way! Team rocks!!!

Recent oil change service

I am so glad to know Darryl Watson, a service advisor at Hendric Honda Hickory. He did a great job and I am very happy with the recent service and also would highly recommend. Thanks Darryl for an awesome service. ThanksSammy

Excellent sale experience

Found dealership and salesman Rick McClure to be very friendly and supportive. We knew exactly what we wanted and that dealership had the model we were looking for. Test drove it and purchased it after minor negotiation. We were given a good walk through of cars features before we took it home. Finance manager Patrick Green was also very helpful in completing the sale.

Excellent buying experience! So happy I chose them!

This was my first NEW car purchase, & I am so happy I chose Hendrick Honda. Everything was quick & smooth. They worked so hard to get me out of my Chevy Cruze & into something I really liked & wanted. I would definitely recommend them to anyone. Thank you Kristopher Stephens for getting me into my awesome new Accord!

Great service

I have taken my Honda cars for the last 5 years or better and I am very happy with the way Darryl Watson has taken care of me. He is very courteous and I feel like I can put my trust in him to take care of my car.

Great Experience as usual.

My wife and daughter took our 2016 CRV in for service on their way back from visiting colleges. Darryl got them in and out quickly, with no drama. My wife and 2 daughters all drive Hondas, of various years. We use Hendrick of Hickory for all our Honda service needs, even though there are other options including dealers closer. They always ask for Darryl, and he takes excellent care of them. If anything out of the ordinary comes up he explains everything to them.I highly reccomend Hendrick Hickory, and especially Darryl.

Service

My 2016 civic had an issue with a surging throttle, I took in for service they updated the program and i had the car back in less than hour. Good as new

Looking for a new car

I came by searching for a used car and the sales rep. that I dealt with was not helpful at all. I told him my price range and what I was looking for, I even showed him some pictures from the site of the cars that I wanted to see. He seemed incredibly annoyed by my price range and kept saying "we don't have that car here" when the cars I pointed out were in view! After I finally asked "well do you have anything that you suggest I look at?" He replied "not even close to your price range" and walked away. Completely unprofessional. Very disappointed based considering other reviews are so good for this place.

Regular Maintence

I took my new car in for the fist oil change. Everyone was extremely helpful explaining the flow of the process. Shawn was very friendly, he walked my daughter and I to the waiting area and showed us where everything was. I actually purchased floor mats while I waited and was pleasantly surprised they had washed my car as well.

Great experience buying a car

We had a great experience buying a car. We would recommend Hendrick Honda Hickory to family and friends. Everyone we spoke with was very nice.

Great experience buying a car

We had a great experience buying a car. I would recommend them.

More than satisfied

Grace Lawrence and the finance department made this the best car experience we have ever had. They were courteous, experienced and very accommodative. There was no hassle. The process was quick and we were driving home in our new car the same day. I love my new Honda CRV!

Very Nice!

We were looking for a newer used car. The experience we had with Joe Dula was refreshing. No haggle or draining us mentally. Very happy with dealership. Test drove gave them TruCar price done.

Wonderful place/wonderful folks!!

By far the best dealership I've dealt with (& I've dealt with many). Super courteous as well as competent folks! Would highly recommend

Service of ridgeline

Always have received excellent service after the sale of all four Hondas that I have purchased here. The cars are very reliable but after a combined 600,000miles we have experience many maintanence issues. Darryl Watson and for that matter the whole service Dept has always exceeded expectations. They are the reason we keep buying from Honda of Hickory.

Service appointment took my Honda Pilot i In for service

We took our new Honda Pilot in to have some acessories applied Shawn Millsaps took care of our needs he did a wonderful job applying the items and they looked perfect . When he finished the vehicle looked very nice and was very clean. Again great service and very nice

Great experience

Our sales consultant, Phillip Rosenbalm, was fair, genuine and courteous throughout our purchase of the new Honda. The experience was seamless and positive. I recommend Phillip and will say without hesitation that we will contact him again for assistance with Honda purchases in the future.

Painless!!

JT Dula was a pleasure to work with. None of the usual dealership run around game. We told him what/who/why we were looking for and not once did he try to up sell us into a higher prices vehicle. Car buying can be a pain & take all day, but this was not the case!!

A Very Professional Experience

Joey Langford was a pro's pro. They didn't have the car I wanted and instead of trying to push me into another that he had. He found the car we wanted and did what he had to, to get it. He had to make a trade for my 2016 Honda Pilot EX-L Fwd w/Nav or as he called it the "Purple Unicorn". But we couldn't be happier with our purchase and would recommend anyone to go and see him at Hendrick Honda of Hickory.

Excellent Experience

Was immediately taken care of. Everyone involved was very professional and cordial. The process all the way from interest, to the test drive, to purchasing was smooth and easy. They never once made me feel rushed and I would definitely look here again for my future automobile needs.

Great Experience

We have bought two cars from Mark Buchanan had a great experience was real good explaining all about the car will come back next time we buy.

Great Dealership and just as great Service

Went in for an oil change, 15,000 like check, rear wiper check and small scratch fixed. Shawn Millsaps was our service advisor and he was super helpful and attended every detail. He was very pleasant, explain what was going to be done and then what had been done. He showed us where the scratch had been repaired and how to care for it then next few days and what to do in the futher for it. Great job, very well pleased. We will continue to go back for futher service. THANKS

Airbag recall of my Honda Ridgeline

Very good experience, My service advisor, Michael Heckelman was very professional. He kept me informed when the replacement parts were available and how long the process would take. Michael did a very good job with handling my situation. Thanks for the new airbag for my Ridgeline, it is good getting back into my vehicle.again.

Great service

In for first service on wife's 2016 Pilot. Was greeted promptly and taken care of in a friendly and professional manner. Jason Snipes is cheerful, energetic and committed to excellence.

Mel Tuttle is the Sales Representative To ask For

Choosing and purchasing a new vehicle is never easy, but dealing with Mel Tuttle at Honda Cars of Hickory made the process enjoyable! He had called me about my airbag recall on my 2011 Honda CRV; he said "Come on in I have a deal for you on a 2015 CRV." I didn't make it easy for Mel either every figure he quoted me I had some outrageous figure in mind to throw back at him, however he knew I was joking with him!! After the test drive I was nervous as a cat this car is loaded and I am not crazy over all these "bells and whistles!" Mel reassured me that I was going to love the car when I got use to it. He was right it's a wonderful car and I love it!! I enjoyed working with all the guys that I met during my purchase.Even the financing was made more enjoyable because of the demeanor and personality of Patrick.This was my second car that I have purchased from Honda cars of Hickory. I would recommend this dealership; ask for Mel Tuttle - he is an awesome sales representative, very helpful and sincere.

Very Happy

I ordered a sun visor for my wife's 2011 Honda Accord , it arrived just when it was supposed to. Ipicked it up and tried to put it on , with out knowing what I was doing. I called Jason in theservice department . Jason was very friendly and suggested I bring the car in and he wouldinstall it free of charge. Well true to his word , after arriving at the dealership Jason and a mechanic (didn't get his name) installed the visor in about 5 minuets. Now that is SERVICE. Great job Jason. Keep up the good work Honda of HickorySatisfied customer from Lincolnton,NC

Hendrick Honda Service

Hendrick Honda has always given me the best service possible. I will continue buying my cars from them and let them continue serving them.

Great team!

I was a first time car buyer/leaser and both Mark Buchanan and John Culp have been so helpful and patient throughout the whole process.

Great experience !!

This was probably the best experience I have ever had buying a car. Joey Lankford provided excellent service without the usual annoying sales pressure. He was very laid back, provided the information we needed, and let the product basically sell itself... Now granted I would have liked to have gotten a better deal on my monthly payment...(who wouldnt?) But for the product i received i got a steal ! And I am loving my new car!! The length of time it took to actually close the deal was and always is long ....but it was worth it. I anticipate continued good service when I return with "charlie" for his tuneups etc. And look forward to a long satisfying relationship with my new friends at hendrick !!!!

Wayne moretz

Steven gouge was service advisor he is a very good person to work with and explains all details of what needs to be done

Love my car

I had an excellent experience at Hendricks in Hickory because of the salesperson I had which was Mark Buchanan. He was an excellent salesman because he was very attentive and informative.

Service department and service department management

Service department and service department management is the worst . They will not do the right thing . They try to get out the cheapest way possible. They do not care about there customers they only care about themselves and how to get out the easiest . I've bought 3 cars from them and every car has been an issue trying to get it taken care of and they've all been under warranty. I will never buy another car from Hendrick Honda and I will never send friends or family or anyone for that fact to buy a car from this place.

A great experience

Mark Buchanan was a great help as always. This is not my first Honda and Mark is the reason I keep coming back to Hendrick Honda Hickory. He is by far one of the most courteous saleman I always look forward to working with him.

Always helpful.

Service department is always efficient and thorough in all explanations. Jason Snipes takes time to make sure all my questions are answered. It is well worth the drive to Hickory for the great service.

Service

Hector Lopez was professional and courteous. We will definitely request him in the future

Good experience

I took my new Honda HRV in for the first oil change and I was very pleased with the whole experience. From the minute I got there Steven Gouge was there to greet me and found out what I was there to have done that day. He took my car right in and had it services and had me back on the Rd in less than an hour and I even got a car wash to boot. Thank you!!!

Great service

JT Dula was the salesman that helped me out. Very helpful and tried his hardest to get me what I needed. I highly recommend talking to him when you go to Hendrick of Hickory. I am leaving 4 stars because I have not yet been contacted about setting up my repairs I was promised on the vehicle

Awesome experience!

Hickory Honda did an awesome job of helping my family find a vehicle that was perfect for us. They were very friendly, welcoming, and accommodating throughout the entire process. Car shopping with a 2 year old isn't easy but their facilities where top notch and child friendly. We are excited to do business with Hickory Honda and Jonathan Davis for many more years!

Alice Butts

This was a wonderful, happy experience thanks to Zach Cannon who assisted me with the purchase of my 2016 Honda CR-V. He was well informed, courteous and led me through the buying process easily. I would certainly recommend him to my Honda friends. It was actually fun purchasing this vehicle. He knew exactly what I wanted and had it waiting for me at the front door when I got there. He explained any questions or concerns I might have had. Thank you Zach for a job well done!!

exceptional treatment

Great experience no pressure , Mark Buchanan was was a gentleman ,very honest, and courteous.I recommended Mark to my son, He bought a new car a few days later.

Happy with Hendrick

I have just bought my second CR-V from Hendrick (Daytona and Hickory). Their organization is totally professional from top to bottom. They have always been up front about every aspect of sales and service with us, extending every courtesy I can think of to my family. In addition to that, the organization treats its people and their families as one giant family supporting them in the toughest of times. I would like to personally thank Robert Lankford and Bryan from their finance department for their thoroughly professional service to my wife and I on May 25th 2016.

2014 Honda CRV

My wife bought a 2014 Honda CRV about 2 months ago. We needed service to examine a tire which had a slow leak. I made a service appointment with Hendrick Honda Hickory. The appointment was very convenient. When I arrived, they immediately took the car in. I chose to wait in the waiting room and within an hour and 15 minutes the tire was repaired and I was on my way. There was no charge for this visit. Super service, Daryl Watson. Thank you.

Great Car Buying Experience

Robert (Joey) Lankford was great during the process. He was very helpful and attentive to my specific needs in purchasing a car. The team at Hendrick Honda made for a very pleasant experience. I would highly recommend both Robert (Joey) Lankford and the Hendrick Honda team!

Hendrick Honda New CRV Purchase

Bought my third Honda from the same guy - James Conley. He is honest, pleasant, hard working and I consider him a friend. Went to get the oil changed and ended up buying a new 2016 CRV from James. Glad I did - it is a great SUV. The entire process took about 2 hours and every person I came in contact with was very professional and helpful. Hendrick Honda Hickory is the only car dealership I will ever use. The best, friendliest, helpful and "does stuff right"!

Used Vehicle Purchase

I was passing through Hickory on business, but had seen a truck they had for sale. I stopped by the dealership, met Mel Tuttle, drove the truck and within an hour I was back on my business trip and had purchased the truck. I assumed I would have to return to Hickory from Charlotte to pick up my new truck, nope.... Mel delivered it literally to my front door at 6:30 that same night. I am most pleased. Having purchased from many dealerships in my life, I would rate this experience at the top, no doubt.. Thanks Mel and all the staff in Hickory!!

Excellent Experience

I am 55 years old and have purchased a number of vehicles from a number of different dealers in my lifetime. I would rank this purchasing experience among the top two I have ever had.From the beginning to the delivery my salesperson, Phillip Rosenbalm was professional, personable and extremely patient. He also new the products well and was happy to answer every question I had no matter how ridiculous and offered an honest opinion when asked. I would highly recommend Phillip to my own mother. Not once did I experience a bit of pushiness from anyone from Phillip to the finance manager Bryan. Every step of the way I felt a sense of mutual trust and a willingness on the dealerships part to help me make the best decision. Not to mention I also received an extremely Fair and Just deal.Five thumbs up to all at Hendrick Honda of Hickory

Terrific Service

As always we were treated exceptionally well by Hector Lopez, even when it was just for an oil change. He is courteous, friendly and always has a smile for you. He explained what needed to be serviced and when. It is always a pleasure to go to Hendrick Honda to service our car.

Great experience

Shaun Haynes assisted us with finding the perfect car for my daughter. He was very knowledgable, polite, and really help us with ever step of the process.

Went for Oil Change, bought a new CRV-EX!

Darryl Watson and James Conley are awesome. Everyone at the dealership is professional, helpful and knowledgeable - sales, finance, detailing, showing me how to use my car. Getting my car serviced, was in the show room and in walks my good friend James Conley that has now sold me three cars in the last 4 or 5 years. The service dept. is great, the waiting area is great with computers, tv , popcorn - what else could you ask for - that the work is done properly and it always is! James and I spent some time together and I ended up buying a 2016 CRV -EX. James knows what he is doing. Next time I want another SUV, I will just call him with make, model and trim package - let him set the price and do the paperwork and I will come in and pick it up! He is honest, works hard to get me the right price and no pressure. I love Hendrick Honday and my CRV. All professionals, helpful and everyone makes you feel at home. If BMW or Lexus offered me a similar SUV for an even trade, I would not even consider it!

Mark Buchanan -- Superb Gentleman and Salesman

I have bought four new vehicles from Mark Buchanan since 2009 and he is such a wonderful gentleman to work with each time. I have not had to argue with prices not one time as Mark brings the correct price even lower than I imagined as he deals with his customers in an honest manner I can always trust that he is got my best interest at heart a pleasure to work with Mark as you feel like he is family. Mark is never pushy but always open-minded as he is making sure you are getting what you really want to take home. Hendrick Honda of Hickory has a valued employee that is well respected by myself and that is why I continually go back for new vehicles with Mark.

Great over all experiment!!

My over all experiment was great!! I have bought several cars from this dealership and Iv never had a problem. My sales guy was Mark Buchanan and he was the best !! When I talked with him I told him what I wanted and what I could do and with his help he made it happen. When I went to get my new Pilot he had everything ready and went over everything I needed to know about my new car. I'm always treated kindly when I come to Hendrick Honda a Hickory!! It's the BEST place in Hickory to buy a car and the BEST sale man is MARK BUCHANAN !! Thanks so much for all you help!!

new car purchase

We recently purchased a new car from Mark Buchanan. We would not hesitate to work with him again. He was very helpful but not pushey. We left after our initial visit to visit another dealer and they were understanding of our reasons for doing that. We purchased a used vehicle from the same dealership 10 years ago and that was also a very good experience. Additionally I have talked to a number of people who have purchased cars at Hendrick Honda over time and their experiences have been very positive.

Good service.

Service is great. Steven Gouge was very professional.

Excellent

Darryl Watson gave me the best overall experience to me in the service department at Honda cars of Hickory. He got me in an out in snap....Thank, DarrylSincerely, Pamela Keller

Great service & as always we were treated quickly

We were served by Hector Lopez and he couldn't have been more attentive when we explained why we were there and resolved our problem immediately. He is a credit to your organization.

Lee Killian was great

I enjoyed my experience with Lee Killian. He was genuinely trying to find a car for us, and succeded. We are very greatfull.

Outstanding service team that saved our trip!

Shaun Milsaps (sp?) was managing the repair of our blindspot camera on our Honda Odyssey. He and the service team worked late into one evening and the next morning to troubleshoot and make this repair. It was stressful to us as we needed the vehicle to make a family vacation trip to the NC coast. Shaun kept us informed throughout the process, was professional and informative in every communication with us. Their persistance and technical skill got our car fixed and back to us with time to spare. A great job.

Charles Mitchell

Hector Lopez of Hendrich Honda of Hickory did a fine job. You guys should share coupons when we forget ours because it costed $20.00 extra dollars to have my S2000 oil changed. $60.00 was way too much. Sincerely cm

Oil Change by appointment

It was what seemed a standard oil change but I admit we were highly impressed. From the minute we met Wes until we left with our car washed it was the best experience we've had with Honda. Having previously purchased our cars from another Honda dealer Wes and the dealership has changed our minds on our next purchase. Stellar job. I can't say enough good things about this dealership.

Review

Wes Boyles was polite, courteous, and knowledgeable about my Honda Fit. I appreciate the service he provided for me.

Mark Buchanan

Mark Buchanan and Hendricks Honda of Hickory are a great combination. Mark knows his product very well and his sales manner is all about the customer. He is not pushy and is an all around 'good guy'. The dealership is staffed by friendly and knowledgeable people. Everyone is very well trained and possess excellent customer service skills especially Mark Buchanan.

AWD CRV Service

Wow! Great work, at a great price! Shuttle service in hickory, internet, popcorn, tv, kids play area, all while you wait

Safety First

Steve Gouge and Darryl Watson both helped me in a situation which had caused me concern....I had received a notice about the recall on the airbags in my Honda Fit......they walked me through the process to solve this issue to my satisfaction....I'm currently waiting for the parts and have confidence I'll get a a quick call as soon as the parts come in to the dealership.....Great customer service here! I definitely would recommend them!

servi ce

Good work wes boyles i s very helpful and facility is clean

Service Department

Michael Heckelman got me in and out in a timely manner. He was very professional and polite. No pressure to do extra service than what I brought my Honda Pilot in for. He did point out 2 things I would need to have done in the near future. Always Excellent service at Hendrick Honda Hickory. I appreciate the free car wash when i bring my SUV in for service.

Great Service

Purchased our Pilot new at this Hickory Hendrick's Honda a year ago December. Super great service, attendant and waitting area very clean. The smell of popcorn filled the air as if at home. Hector Lopez was our service representative he was great and very helpful. As every visit we have had everyone has been very nice, helpful and explained everything to our satisfaction. A big thumbs up to a great dealership and staff.

Cafeteria Manager

I love this dealership!! So helpful and kind. Got me in the same day I called for my brakes making noise. Wes in the service dept is EXCELLENT!!

Great service

As always the service at Hendrick Honda Hickory was excellent. Hector Lopez was very friendly and professional. The service was completed in a timely manner. I would highly recommend Hendrick Honda Hickory. Thanks Hector!

Great service

Steven Gouge is excellent and I have been working with him as a service advisor for over five years. We have two Hondas and had two previous to these. Steven has helped me all of this time to properly maintain our cars. The work is done properly and done well.

Great service!

Thanks Darryl Watson! Great customer service! I was in and out in no time.I always get good customer service from this Hickory location. Thanks!

Excellent Customer Service

This dealership has the best customer service I have ever encountered. Especially our salsman, Rick McClure. They have a loyal customer as long as Rick is still there!!

Excellent Customer Service

This dealership has some of the best customer service I have ever encountered. Especially our salesman, Rick McClure. They definitely have a loyal customer as long as Rick is still there!!!

Good customer service

Jake Pike took very good care of us. It was a pleasant experience to by a car without being pressured. All the staff was helpful and friendly.

Great Customer Service

Jason Snipes, my service rep did an excellent job getting my Honda Accord serviced in a timely manner.

Great Experience

From the moment we got their we were greeted with enthusiasim. We did not feel pressured into buying anything and they were excellent with working with us for what car we wanted. The whole overall experience of buying cars gives me anxiety in general, but Hendrick Honda really went above and beyond to make it as easy as possible.

Hector Lopez

Hector has always been professional, curteous, and conscientious when keeping us up to date and informed about the needs of our Odyssey. I recommend Hector and this dealership highly as one of the best Honda facilities to buy your car and have it serviced. Sandra M Winston-Salem

Fantastic

This was the best experience I have ever had. Thank you Phillip Rosenbalm and Gill Hamilton. You were men of your word, kind, helpful and patient. I left your dealership "happy as a clam." I have never been happier or treated with so much respect. Your are truly an asset to this company and I would send my family and friends, when the time comes for them to buy a car, to Hendrick Honda of Hickory. Everyone we met was as professional as the other. I can't say enough! Fantastic!

Fantasic dealership

Very great service. Best service iv ever had on my honda. Will always be going back to get me service preformed there. Thank you guys ver mich

Hendrick Honda of Hickory

Great experience. My salesman, Mark Buchanan, was a true professional. I could tell he truly cared, and that he understood the vehicle and clearly explained all the new devices and product advancements to me. Would recommend this dealership to anyone.

Purchase of new car was smooth.

I used a TrueCar Price, traded in two vehicles. I did most of my negotiating on the phone. Finance and delivery just took an hour. Overall a great experience.

Great Job

The crew at Hendricks always do a fine job but last week they exceeded my expectations. I had an issues that looked like it was going to be very costly to fix but they found a way to get me out the door for next to nothing. They could have made more money for the moment but I am definitely a loyal customer and all my honda needs will come to them outstanding group of folks!

Repair and Service

Shawn in service took great care of my car!! I will definitely be taking my car back to Honda for any needed repairs and service.

Outstanding Service!!!

I called for an appointment and spoke to a very helpful and friendly lady who set me up immediately. I arrived at the appointed time, was warmly greeted by Shawn Millsap who had my records available and was ready to start. I told him I was concerned about tire wear and he immediately checked the tread depth and agreed that I needed four new tires. He got the brand I wanted and conducted the service all within two hours. The car was washed and sitting on brand new tires in the time estimated. I drive a good distance to have all my services performed on both my Hondas here in Hickory, avoiding my local dealership which is considerably closer. The waiting room is comfortable and the staff keep the customers informed of what is happening. You can buy a car anywhere, but you need to maintain the services so pick an excellent facility like Honda of Hickory and you will never be disappointed!

Emmett1

Steven Gouge was terrific our CRV was service excellent, courteously, and timely

Great, efficient service department

I had to get a tire repaired on a Monday morning that went completing flat and I noticed on a Sunday morning. I know that Monday can be one of the most busy times for car service departments since most are closed on Sunday. Everyone here was very helpful, polite and got me in and out at a decent time and the services ended up being good.

Great Service!!! Very happy customers!

My Fiance and I came in to look at a 2008 Jeep Grand Cherokee and walked out the door with the keys 2 hours later! It was in amazing condition and Andrew Courtney was such a great help with EVERYTHING!! We are extremely happy with our purchase and would absolutely recommend this dealer!!

Ms. Bruscia

Had an excellent experience. A guy working there helped me carry my bag into the breakroom. Service was quick! Had 3 recalls, it was done within an hour.

Great service

I would recommend Hendrick Honda to everyone, Darryl who works in service has been great. Everyone is helpful, friendly and I was surprise when they wash my car, have not ever had that done from previous auto dealers. Great Job

New cars sales team Jeremy Phillips and Robert Lankford

Both of these guys where very helpful and friendly which made the experience of buying a Honda very enjoyable. Thanks guys!!! I will be back if I decide to upgrade my Honda in a few years.

I recommend Hendrick Honda of Hickory.

I recommend Steven Gouge. He offers excellence in customer service and knowledge. He is very polite and courteous. I would hire him.

great sevice

Michael Heckelman provided very fast, efficient service. Could not have been more pleased.

Excellent Experience

My only choice for servicing my vehicle ! They always go the extra mile to guarantee customer satisfaction. We had the pleasure of dealing with Andrew Lusk on our recent visit. A definite asset to the company!

great!

BOUGHT A NEW CAR LAST WEEKEND. CUSTOMER SERVICE FROM ALL STAFF WAS EXCELLENT. THE WAIT TIME FOR THE WHOLE PROCESS WAS A LITTLE LONGER THAN EXPECTED BUT AN OVERALL GREAT EXPERIENCE. GO SEE SHAUN, HE WILL HOOK YOU UP!

Excellent experience with Hendrick Honda

From the beginning we were treated like VIP's at Hendrick Honda of Hickory. It was our pleasure to work with Zachary Cannon in purchasing our CRV. The whole process was tailored to our individual needs and couldn't have been smoother. We would strongly recommend doing business with the Hendrick Company and especially Zach Cannon.

Honda HRV

I had not bought a new vehicle since 2007 and I was not sure exactly what I wanted. My husband and I visited Hendrick Honda Hickory and I saw the HRV. I knew that was the car for me! I wanted AWD and to add fog lights. Mark Buchanan started the search for what I wanted and there was not an HRV close enough to bring to the dealership. He ordered the HRV for me and kept me updated as to when the Ocean Pearl HRV would arrive. I picked it up on April 15th. It is perfect! Jonathan Benfield had the paperwork ready for me to sign and the features of the vehicle were explained to me by Villy Vongsayarath. It was 90 minutes from the time I arrived until I drove off the lot. This dealership is friendly and welcoming to women. My requirements for a vehicle were listened to and acknowledged. It was the best car-buying experience I have ever had!

happy HRV owner

I had not bought a new vehicle since 2007 and I was not sure exactly what I wanted. My husband and I visited Hendrick Honda Hickory and I saw the HRV. I knew that was the car for me! I wanted AWD and to add fog lights. Mark Buchanan started the search for what I wanted and there was not an HRV close enough to bring to the dealership. He ordered the HRV for me and kept me updated as to when the Ocean Pearl HRV would arrive. I picked it up on April 15th. It is perfect! Jonathan Benfield had the paperwork ready for me to sign and the features of the vehicle were explained to me by Villy Vongsayarath. It was 90 minutes from the time I arrived until I drove off the lot. This dealership is friendly and welcoming to women. My requirements for a vehicle were listened to and acknowledged. It was the best car-buying experience I have ever had!

Michael McQueen

Jake Pike our sales rep did an amazing job on getting us exactly what we needed and making the process as smooth as possible!

Excellent experience

My experience at Hendrick Honda in Hickory was excellent! Michael Heckelman was outstanding! He was very professional, personable and helpful. We are closer to Gastonia but because of the fantastic service and Michael we will drive the extra 20 minutes to Hendrick in Hickory.Darren Farris

Wonderful Customer Service!

My husband and I couldn't be more pleased with Hendrick Honda!! Mark Buchanan did a great job selling us our van and making sure that we were 100% satisfied!

Hendrick Honda Hickory

My experience was great. My husband and I were very pleased with Phillip Rosenbalm, he was very personable and very helpful, great personality. Phillip was off the day we came to purchase my new Honda HRV, and Mark Buchanan helped us with the rest. He is very nice, both men were great.Thank you, Rosemarie Gragg

Outstanding Service

I experienced less than acceptable service at a local competitor and called Rob Allison and Steven Gouge in the Service Department to see if they could assist. Both went above and beyond to ensure I was satisfied with the service outcome. Not only was I satisfied, I was amazed at how every detail was covered during my visit. Outstanding work from an outstanding team!

Service

I have had my car serviced here for 10 years and always been treated with respect. Darryl Watson has been excellent in keeping me informed of what to expect on services to my car. When I don't understand the need he always explains and makes sure I am satisfied with the service. Things are done on a timely manner. Could not ask of anyone to be more polite and professional with helping to care for my car than Mr. Watson.

Review of service visit

Called Shawn Millsaps to make an appointment for my wife to bring her Honda CRV in for an oil change. When she arrived and asked for him, he took extra care to make sure that everything was done correctly and in a timely fashion.Will not worry about her taking her car in for service. I can totally depend on him when she has to take her car in to be service!! Thank you Shawn!! and Thank you Hendrick Honda Hickory!!

Joey Lankford

Joey was very professional and nice to us. We would recommend to our friends to stop by there when they are looking for a car!

Personable Service

The customer service was excellent, it's really hard for me to spend the amount of money sometimes necessary for repairs. The serviceman (Hector Lopez) was very knowledgeable of the issues and the necessary fixes. He took the time to explain any aspect that I found unclear and got the job done in record time. I feel confident with the repairs and look forward to many more years driving my Honda Pilot!

Great service!

I came to the dealership for some add ons to my vehicle a couple of years and I have kept coming back for regular maintenance. Hector lopez assisted me this time and did an excellent job. Thank you.

Excellent experience!

If you're looking for a Honda new or used I would you to give Hendrick Honda of Hickory a try. You will not find a dealership with any nicer people.

Great job cleaning my headlights!!!

I brought my 1995 Taurus to the dealership to have my badly discolered headlights cleaned on Friday 8, 2016 . Shawn Millsap assisted me in getting my repair done in a very timely manner!! He assured me they would become very clear again!! They sure did, I was so pleased with the great job they done on my headlights , making them so much better for night driving!! Thanks again Shawn Milsap, and the Honda Dealership for taking care of my repair and doing a great job!!

Service on FJ Cruiser

I would like to express my appreciation to Service Advisor, Daryl Watson at Hendrick Honda of Hickory. Daryl valued his customers expectation and most importantly, he believes in quality service. I could not have been more satisfied and pleased. I appreciate Hendrick Honda and especially Daryl Watson for a job well done. Great Job Daryl! Please pass my appreciation on to Daryl.

Hendrick Honda Awesome Experience

Shaun Hayes and Stuart Allen made our experience an incredible one! We had purchased a vehicle 6 months ago and it was a bad fit for our family. We were concerned we would lose a lot of money by trying to trade. We were wrong! These guys found a way to get us in a beautiful minivan without losing money. They drove 3 different ones to my workplace to try so it would be more convenient for me! I got the paperwork started and spent less than an hour at the dealership finalizing the deal! I could not ask for a better experience or better people to work with!

Outstanding purchase and experience

Joey Lankford was the best person in the entire sales force to handle this sale. He is very understanding and helpful. I would recommend him to everyone. Honda Cars is fortunate to have Mr. Lankford as their salesperson.

Excellent

Hector Lopez is the person in the service center that I have worked with my last three visits. He does an excellent job. He is very thorough, returns calks in a timely manner, checks to give best service at best price. I would highly recommend Hector. Service dept. is great. They complete the work very quickly and complete it correctly the first time.

Absolutely Wonderful Experience!!!!!!!