Hendrick BMW Northlake

BMW X1 Service and replacement part for recall.

Excellent service is always consistent with Eric. Proactive to my needs and always follows up on both service issues and when I have a question that relates to sales.

Personal attention to details..

As always Mr. Eric Oram and the team of parts and service technicians surpassed my expectations. I always trust the aftermarket service of my BMW to Hendrick Northlake BMW

Relaxing, Time Efficient and Accurate work performed

Worth the drive from Statesville, NC! My drive home, I could feel the difference in the drive and felt safe driving my car after service. My mother appreciated the car wash!

Oil Change on my Honda Hrv

They did a great job. They completed the service in a timely manner and returned my vehicle shiny and clean. I will definitely continue to use them to service my vehicle.

Outstanding service experience!

Evan Folsom addressed my concerns and gave me a loaner vehicle while my BMW was being repaired. Outstanding service experience and I look forward to the next service.

service

excellent service clean car very pleased show room very nice lounge was neat also plenty of snacks and coffee while waiting. visit was for the service as indicated

Car service appointment

Arrivedand immediately service rep. Greeted me and made me feel welcomed and checked my car in for service... I was waiting at dealership for car to be serviced and he made sure drinks and snacks available . Car was serviced in reasonable time and they were very prompt and car serviced in a reasonable time.

Hendrick BMW Northlake

Eric Oram is great to work with at Hendrick BMW Northlake. He is professional, courteous and and results oriented. When a problem arose with my windshield, he was proactive in making sure that it was fixed. I will definitely ask to work with Eric again the next time I need routine service done on my X5.

Excellent Customer Service

Eric was great in keeping me informed on what was being done with my car while in service. My car runs so much better and I appreciate the attention to detail.

Just the facts!

My experience at Northlake BMW has been totally positive...appointments scheduled to fit my schedule; Service respectful, quick and professional; Analysis of problems, solutions and costs explained factually without pressure to act immediately on issues that only need to be monitored; a nice waiting room if you choose to wait; the potential to get a loaner if a repair will take a long time; transport to and from a mall if you would rather go there then use the waiting room. It's very clear that customer care is a number one priority period! Most of all, quality service and repairs done right the first time around. I have an older BMW which I bought new and now has just gone over 175 thousand miles...I have always taken it to BMW for service and repairs...Northlake service, repairs and regular maintenance keeps it running like the first day I brought it home....

I won't take my cars anywhere else!

The Service and Parts Departments are awesome. I always receive courteous, personal and professional assistance. The customer service is top notch. And the service consultants always explain things in a way I can understand them.

Quick and efficient

When I bring my car in Eric Oram is the advisor I work with, always pleasant addresses my concerns. I always request Justin Richards as my technician as I know when I leave my car will be fixed properly and safe for me to drive. An overall great experience.

Excellent customer service and quality workmanship.

The Service Advisors are always professional and greet the customers with a helping attitude. Care and attention are given to customers during the scheduling of the appointment until the the keys are handed to you. After which, follow up continues. That sums up the Hendrick,s service experience for me.

Z4 Service Work

Hendrick BMW Northlake is a 1st class organization. In my error I missed my scheduled service appointment. I called for new appointment and was worked into the schedule later same day. Service work was completed in a timely manner. Car was washed and then started with A/C cranked to cold, so initial ride was in total comfort.

Always get excellent service

I started using Hendrick NorthLake this past year when I needed a new tire after a pothole incident. Got in right away. Ever since, I have taken my ultimate driving machine for service and repairs. The technicians are excellent and thorough, and my service advisor makes sure I am satisfied. Everyone in the dealership is helpful and friendly, and I trust my vehicle with them completely.

Excellent Long Distance Experience

Believe it or not, I flew to Charlotte from Delaware yesterday to pick up an immaculate certified 2013 328i convertible in like new condition and drove it 8 hours home. Hunter McCreery was my sales associate and he could not have been more helpful in the process. I had identified the car on cars.com, called right away and put a deposit down, but didn't actually see the car myself until I picked it up. I had faith in the dealership and Hunter based on good reviews, and I wasn't disappointed. After many emails and text messages and Hunter picking me up at the airport, it was the best car buying experience ever. They treat you like a prince there, with an awesome gift bag loaded with BMW goodies when you drive away. Highest recommendations for honesty, integrity, and fantastic service from Hunter and Hendrick Northlake.

Top of the Line Service

Eric Oram always helps me maintain my BMW with professionalism and integrity. He is candid regarding all aspects that need attending to. I value his practical insights, which help make me plan for my future car needs. He gives BMW service a good name.

Great and excellent service by Evan Folsom

I had to get a new hydraulic control unit installed after my BMW M5 broke down in Charlotte along with new brake pads and rotors. Evan was very accommodating especially when it came to me needing to get a rental car fast. He did a great job working with me to get everything fixed and complete in a quick and timely manner. He also helped me out a lot when it came to how much it would cost to get these repairs made. I would recommend him to other customers in a heartbeat.

"Great Service and Insight"

The service adviser was very helpful in letting me know what I thought was needed on my vehicle was not due for another year, saving me money on this visit. He suggested completing an upcoming service, since I was already there, which saved me from making another appointment and spending time on an additional visit. Thanks saving me time and money and being so helpful on my recent visit ot Hendrick BMW Northlake. Louise Moore

Great customer service

Mr. Folsom is amazing!! I just moved to NC and was worried about who my service advisor was going to be. Evan really knocked it out the park with his customer service!

Great customer service.

Great dealership to work with. Mr. Folsom helped me get in and out in time to make it to work. Great customer service ever received.

Great Service!

I've been bringing my BMW to Hendrick Northlake for almost three years and service has been excellent. Evan Folsom is a great service advisor--very knowledgeable and excellent follow up.

Dealership Experience

I came to look at a BMW i3. MS. Johnson found a sales person to assist me. Mr. Colin Klein showed me an i3. I am interested, but not from the Charlotte, NC area, but will return next year. Both Hendrick BMW Northlake team members were professional, helpful, friendly, and courteous.

Must of just been a bad day(s)?

After reading the good reviews maybe the dealership just had a serires of bad days. My experience with BMW Northlake was not pleasant. - An initial client advisor who didn't understand the car's operation, a facility that failed to call me back when the client advisor quit to let me know. Eventually a communication department that called me constantly (daily) but failed to seem to remember the car and Options I was looking for. (Maybe start a file????) After about 4 weeks and about 20 calls, in total frustration I thought I'd try Independence BMW even though it's owned by Hendrick. I found Hendrick BMW Indpendence to be the exact opposite and excelled in every conversation. Maybe it was a bad day(s) but my advice is to go to the established BMW dealership on Independence. It only took one day to accomplish a purchase which couldn't be done in 4 weeks at Northlake.

Hendrick BMW Northlake Rocks!

Rob Roy was our salesman and he was very helpful and knows his product well. He was friendly, knowledgeable and got me the car I wanted! He showed me everything about the car and even got me set up with SiriusXM while I was there. I would highly recommend Rob and the staff a Hendrick BMW Northlake!

Great customer service

I recently purchased my first BMW. I had an idea of what kind of car I was looking for but definitely needed some guidance in my search. I was fortunate enough to be introduced to Mr. Alex Rhoades. He assisted me in determining the types of vehicles that suited my needs. He answered my questions and was a wealth of information about the products and services offered by BMW. I would highly recommend Alex to anyone who is looking for a great car and a dedicated client advisor.

Great customer service on buying experience!

Frank King and Jhoda were awesome. They let us drive cars without pressure, made sure everything was perfect with the vehicle and went out of their way to ensure something was fixed that they did not have to fix.

Just great

Just a great group to work with. I have purchased many cars from Lexus, Mercedes & BMW from the Hendrick locations. Always a great experience and great customer service. I live in greensboro and its well worth the drive.

Best Sales Person Ever!

Darryl Warren is the sales person to ask for when going to Hendrick BMW Northlake. The dealership itself is just a pure joy but dealing with Darryl was a perfect experience. He is knowledgeable of the product, friendly, available and just overall pleasant to deal with. I came in several times with a long list of questions that I had sent ahead. He had done his homework and had all the answers to the numerous questions and where he was not an expert on a particular item he made arrangements for me to speak with the expert. He had me talking to all kinds of people. That allowed me to get very detailed explanations and make an informed choice. He was extremely responsive in returning calls and never pressured me...and I took a good month to make my purchase decision. After the purchase he has followed up to ensure that I'm happy and offered to set up appts to learn more about my car if necessary. As a woman buying a car alone I can honestly say this was the only car purchase in my life that was actually pleasant. Yes, pleasant. Ask for Darryl....he'll take good care of you!

I bought a 2007 BMW with 80,000 miles on it for...

I bought a 2007 BMW with 80,000 miles on it for $20,000.00 less than a year ago from Northlake. It looked great and drove good. I have had the service engine soon light come on twice. $5,000.00 later in repairs, Hendrick screwed me. It even had the original air filter in it after I bought it. Went in for an oil change and they gave me an estimate for over $4,000.00. Unbelievable! Now I know why he's a millionaire! Stay away from Hendrick BMW!

My experience with Shannon and Hendrick BMW Northlake was...

My experience with Shannon and Hendrick BMW Northlake was very good. Shannon stayed in touch as we explored our options and continued to give us good customer service.After the sale, he has been very good at reaching out to ask my wife and me if he can help with any aspects of our new X3.I would recommend Shannon and this dealership if you are considering a new our used BMW.

I was able to schedule the sales session in advance at my...

I was able to schedule the sales session in advance at my convenence. Shannon made the process very easy and worked hard to meet my specific needs. I had a very specific model, color and configuration in mind and knew they did not have one in stock. Shannon worked to find the right 328d xDrive for me that did not require a special order. All paper work was completed in advance of delivery and the delivery process was very smooth and took less than an hour to complete. I could not have asked for a more through and accruate process.

Great staff and great experience! Dealership took all the...

Great staff and great experience! Dealership took all the time we needed to work with us and help make our decision. Not pushy. Would buy again.

I recently had a light come on in my BMW X3 and took my...

I recently had a light come on in my BMW X3 and took my vehicle to Hendrick BMW North Lake. There I was greeted with prompt service by the Service Department and a smile from my sales professional Shannon Hubert. At that time I was given prompt service and was soon back on the street in the "ultimate driving machine". Thanks for prompt service with a smile,Angell Hilton

I think everyone has had a nightmare story when it comes...

I think everyone has had a nightmare story when it comes to dealing with a car dealership, salesmen in particular.Well, I finally can say I've had a fantastic one.I recently was considering trading in my Mercedes E350, my wife wanted to trade in her BMW 3 series as well,we went to Hendricks BMW of Northlake for a look.In the back of my mind I was sure it wouldn't work, either they would try to sell me something I couldn't afford, make me pay to much for a car, or try to rob me on the trade in value.I was greeted by salesmen Shannon Hubert, who right from the beginning was very polite,well spoken,and professionaly polished .He didn't give me that creepy car salesmen feeling, he was actually genuine! We went into the dealership with a clear intent, we knew exactly what we wanted, but would they give it to us?Well, as for my trade in, they gave me more than what I expected.As for the price of the car, after some back and forth negotiations,I payed exactly what I wanted to pay.Amazing!!! Through the whole process, Mr. Hubert treated my wife and I like celebrities,Coffee, water, drinks, snacks, etc. always making sure that the process was a comfortable experience.Buying two cars in one day is quite time consuming, soooo much paperwork involved.I made it a point to tell Mr. Hubert that we had out of town guest coming, and that I need to go home and prepare, he then expedited the paperwork to accommodate us.He is undoubtedly the best car salesmen I have ever worked with. When I left the dealership, I felt that for once, I was the winner on the deal.

Had a wonderful experience at Hendrick Northlake....

Had a wonderful experience at Hendrick Northlake. I've owned several BMW's, and when I moved to Charlotte, I started going to Northlake for service for my 2009 335i. It was getting up there in miles, so I was considering trading it in. A lot of women are worried to go car shopping - there's the stigma about not knowing enough about cars, or wondering if you're making the right decision. I love cars - I was proud of my 300 horsepower BMW baby, and I'm pretty educated about basic engine mechanics and knew what I wanted. But I've also bought cars in the past where salespeople make assumptions and the first thing they talk about is how great the storage is for groceries. At a regular service visit, I was checking out the new floor cars and Shannon approached me. He was pleasant, knowledgeable, and not at all like the "typical" salesman. He asked me what I was looking for in a car, rather than assuming. I didn't feel like he was talking down to me, and he didn't ask me if I wanted to bring my husband back (This has happened before!!!). He offered a test drive, but I was in a rush and honestly didn't have the time. He didn't push me for contact information, and understood that I didn't have a timeline in mind. He offered his help when I decided to come back in, and I went on my way. I returned a couple weeks later for a test drive of the 2014 335i, having called Shannon to see if he was available. Again, Shannon wasn't pushy at all. He took an interest in me as a person. We talked about the features I liked and didn't like, and was great when helping me choose what I wanted, rather than getting unneeded and unwanted extra amenities. That's when we went inside and I prepared myself for the hated sales talks. No one likes it, but Shannon and Brian made it incredibly easy. We just recently bought a house, so my credit rating had taken a hit and I wasn't sure how it would come out. Brian assured me throughout the entire process, and made a possibly painful experience into something that I could easily do again. Most importantly, since I was leasing and had never done so before, Brian helped me make the financial decisions that protected ME, which I am very grateful for. So the papers were signed, hands were shaked, I was in and out in two hours. I hadn't planned on buying a car that day, so my car was trashed. I had recently moved, so the car was still filled with random stuff, so it was kind of embarrassing. SHANNON HELPED ME CLEAN OUT MY CAR IN 15 DEGREE WINTER WEATHER. He definitely wins the extra mile award. He was also good about checking in a few days and a few weeks later, making sure I was happy with the car. Overall, 5 stars to Shannon, Brian, and the entire Hendrick Northlake BMW team for making the process easy and enjoyable. I'd recommend them to any of my friends and family.

Shannon Hubert and Brian Kauffman did an outstanding job...

Shannon Hubert and Brian Kauffman did an outstanding job helping me take a bad situation and turn it into a win. I purchased a pre-owned BMW from Shannon on 12/31/13 and the vehicle was totaled on 2/1/14. Since I didn't choose to purchase gap insurance and the fair market value was determined to be lower than my loan amount they worked with BMW Finance to get me get into an even nicer pre-owned car with minimal out of packet costs and minimal hassle. I would not only recommend Hendrick North Lake but these particular team members to get you "off your feet and on the street" in style. They are truly "the walking man's friend." Tim HiltonDavidson, NC

Shannon and Brian were both super friendly to deal with. ...

Shannon and Brian were both super friendly to deal with. Both were low pressure and not pushy in the process. It took several months for us to find the car we wanted. Shannon was very good to stay in touch but not be intrusive or annoying! He was very easy going...

I had the pleasure of working with Shannon Hubert at...

I had the pleasure of working with Shannon Hubert at Hendrick BMW Northlake. He is by far the best client advisor I have ever dealt with. Knowledgable, sincere and had my best interest at heart. He worked within my budget and had me in a new bimmer within a couple of hours. I highly recommend calling Shannon if you are in the market for a new or pre-owned BMW 704.379.3103 :)

Back in August 2013 I stopped in to look at BMW X3 and...

Back in August 2013 I stopped in to look at BMW X3 and X1. I talked to and worked with Shannon Hubert. He immediately made me feel comfortable not pressuring me. He answered all my questions and took me out on a test drive of both cars. I explained my intent to buy in the spring of 2014 and he was respectful of my decision. Over the next 4 months he would leave me vm letting me know when an X1 or X3 was available. Fast forward.... Two weeks ago I went to the dealership because I was ready to buy. Shannon was awesome. He took care of me and made my purchasing experience painless. In fact, he helped me make the decision to purchase a great 2013 loaner X1. He has also taken the time to follow u with me to make sure I was happy with my purchase and answer and questions I may have. Shannon is a true asset to your organization.

Sales review

I have just purchased a 2011 BMW M3 from BMW Hendrick through sales assistant Dane Hagy and I must say I was very impressed with the whole process. Having just moved here from England I certainly wasn't their easiest customer as I had delays/issues with my SSN, funding, insurance, etc. however even though this process took a couple of weeks, they were very patient and understanding. Dane was very personable and honest, which I feel is highly desirable in an auto sales assistant. The rest of the staff and managers were friendly and courteous too. The facility was modern and had all the amenities. All in all, I will be coming back to Hendrick Northlake for future vehicles and services. Thanks.

I set up an appointment yesterday to see a CPO 5 series...

I set up an appointment yesterday to see a CPO 5 series today at 1:30 Savannah at the Northlake location. She let me know that the car was at the Charlotte location but would be delivered to the Northlake dealership in time for my appointment. It was very important that I let them know if I was going to be late or cancel as I will be meeting with a "manager" and that they work on an appointment basis. Savannah called not once but TWICE this morning to confirm my appointment.I walked in at right at 1:30 and no one seemed to know why I was there. They were looking for a sales person to help me and introduced me to Dane. I let them know I was there to see a specific car and they had me sit in an office for 15 minutes while they scrambled.Dane and Matthew both let me know that they had just gotten off the phone with the service department in Charlotte. The car was "just about ready" and they could have it in Northlake in about 40 minutes. I told them I'd be back to see the car today so, please have it delivered.Dane called me about 40 minutes later to let me know that the car will be in the shop until Tuesday and he'd call me to let me know when to come look at it.I have wasted half of my day dealing with these people. It does not appear that they have much internal communications and even more troublesome - are not completely honest.I would drive much further to buy a BMW - steer clear...

Quick Response

They responded quickly to my inquiry on a vehicle and answered all my questions. Too bad the car was sold that day!

Great customer service, and a very friendly staff

I would like to first state that Chris Cave had initially helped me through the whole process of getting a trade in value for my vehicle over in the internet, understanding that I was 3 hours away from their facility, and didn't hesitate to give me what I felt was a very reasonable offer. Kristy up front, as well as Chris were very prompt to respond and were very cordial. Overall the staff is very friendly and seems willing to help in both the present and future. I would recommend Hendrick to anyone in the future, and I hope they continue to provide the excellent customer service that I had received.

Awesome!

I had an awesome experience with excellent customer service. Very happy with my service and my car! Thanks to Zak Karason for taking care of me!

new car Ryan setzer and i bought from zaxx.

I was very happy I feel they went over and beyond to make me happy and zaxx took great care of me and I could not ask for more.

Excellent

This is my second purchase in as manay months and I couldn't be happier with the dealership. As was my purchase last month, the entire experience was excellent. There are other dealerships closer to me geographically but I will definitely be one of Hendrick's repeat customers. The experience rivals the performance of the car, and that says a lot...a whole lot!

Always a good experience...hassle free and helpful

Thanks to Dane, Jim and Tim for all the help. I'm a returning buyer and will continue to shop at Hendrick BMW

Great service.

Total professional experience from start to finish for the buying process. From the time you enter the facility you are treated with total courteous service form the desk clerk, the salesman and all of management.

3rd BMW

I had previous experience with Hendrick BMW, but this was my first time at Hendrick BMW Northlake. Everyone at the dealership was exceptional in customer service. Dane Hagy was pleasant and personable. He showed me cars and I actually bought a car from him without physically seeing the car except on the computer and never drove it. Nick worked with me for financing and I am the proud owner of my third BMW. The experience was the best I have ever had purchasing a car. I would recommend Hendrick BMW Northlake to anyone serious about purchasing a car.

Used BMW

We had a great experience at Hendricks BMW at North Lake. Very friendly and helpful sales staff.

Top Notch Dealer

The staff at Hendrick BMW Northlake was phenomenal. Jim Story, the Pre-Owned Sales Manager, and Dane Hagy, my Salesman, were absolute class-acts. I was treated with respect as if I was the most important person in the building. I live 90 minutes from the dealer and Jim Story was respectful of my time and helped me with the initial process of the sale. We were able to come to a mutual agreement on the price of the car so that everything would be ready for me to sign when I arrived. I would recommend this dealer without hesitation. I absolutely love my 2008 MINI Cooper Clubman S!

Beautiful Showroom

Brenda was great in getting the car ready for us to pick up. We drove from Pa and they had everything ready for us when we arrived. They even gave us a bag full of goodies! Place is new and beautiful !

BMW Charlotte

Great experience - I hate the buying process but they made it easy and much less stressful than expected! 3rd car I've bought from Hendricks BMW!

Great Experience!

I had an exceptional experience recently at Hendrick BMW Northlake. Everyone was so helpful and friendly from the ladies that greeted me to my sales rep Chris Cave. The new facility was so clean and nice. I ordered my car and Chris kept me informed during the entire time. Tim, the sales manager, was always friendly and extremely helpful also. The day I picked up my car Chris was not there and Zak did a great job informing me about the car and making sure I understood everything. I will definitely recommend Hendrick BMW Northlake to my friends!

Purchased a pre-owned 2012 BMW 328I from Raj Patel at ...

Purchased a pre-owned 2012 BMW 328I from Raj Patel at BMW Northlake. I came in two weeks ago looking for my wife a birthday bmw but was unsure which would fit her driving patterns. After the education of features on the lot, we came in and looked at cars across Hendricks network of dealerships. After narrowing down what we thought we would like, they let us take it for an extended period to test drive on our own. We ended up spending more $ than originally planning which is a great thing. Instead of "liking"the car because it was what we asked for...we ended up "loving" it because it absolutely fits us. We worked with Greg through the finance process and he was very helpful and nice for the full 2 weeks of shopping as he matched us up with a loan. This dealership is top notch and we will definitely be back to give them another shot at earning our business on a bmw again! Oh...and we had a 2 year old and 4 year old with us throu the whole process so the snacks and drinks were extremely helpful.