Helms Bros., Inc.

4.8
Overall Rating

Customer Service: 4.8 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0 Quality Of Work: 4.8 Friendliness: 4.8 Pricing: 4.6 Overall Experience: 4.8


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dreams come true!

5
fausto on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Buying a car not is not easy, but Matthew mad it so easy! So thankful for his time and work, we got an amazing deal on Fausto's dream car (E class 350). ALL staff were so welcoming and friendly. We definitely recommend this place for anyone who is looking to buy a Mercedes with a good deal. thank you for your time! we love our car and so does everyone else haha!


Maurice Martin

5
Gloria9 on 11/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Maurice delivered excellent service and professionalism that exceeded my highest expectations. He exhibited a wonderful level of patience. He answered every question which demonstrated his knowledge of not only the car he sold me but all that were displayed. I am sure I was not the easiest customer to deal with yet he smiled through it all. John Kung was gracious enough to take time out to confirm my level of satisfaction and congratulate me. This was a great experience, thank you.


Mike Altamura is the man!

5
JP13 on 11/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Simply put, Mike Altamura is the best salesperson I have ever bought a Mercedes from. I used to lease my cars from Mercedes of Manhattan but I found Mike back in 2013 and 4 cars later, he has been top shelf for me and my family. Great guy who cares. Thanks, Mike!


Amazing.

5
Fs3859 on 11/16/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Helms Brothers service center was the best services I have ever experienced, they were very professional, and very prompted ,made things very easy,helped me every way possible, and gave me shuttle service to and from my ,home,my service representative Sean Savage was a 10,I would recommend Helms Brothers to everyone who owns a Mercedes Benz.


New Car

5
Paulblang1 on 11/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Delivered on all promises. Very fair price for car. Explained all the options. Was available for all questions. Even after sale was there to answer all questions


Wonderful Experience

4.8
Sheikh56 on 11/10/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had a great experience it was a pleasure buying car from this place. I would like to say thank you to the entire team. I received a VIP treatment plus I found them very honest and straightforward. Wish you guys all the very best.Best regards and thank you and special thanks to Mr. John KunzBest Regards Sheikh Nadeem


Fantastic customer service

5
Happy in Port on 11/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to Helms to buy my wife a surprise anniversary gift which I had to get that day. Kathleen was amazing and I walked out two hours later driving my wife's dream car at a dream price. Smooth, easy and no heavy sales pitch. My wife was absolutely shocked. Thanks Kathleen for giving my wife the surprise of her lifetime!!


"Bravo"

5
Ming-Fung Fung on 10/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would recommend Mr. Kelvin Nunez without any hesitation. Kelvin showed me an unparalleled level of individualization and professionalism. Prior to my purchase, he not only learned about my automotive preferences, but took the time to ask me about myself as well. That meant he could make informed suggestions as to which car and features would best suit my needs. Kelvin went above and beyond the call of duty to ensure the purchase and delivery of my car went smoothly. He was extremely generous with his time. He gave me two "driving" lessons making sure that I knew how to use every feature in my new car. He was so detailed that, remembering that I am a piano teacher/ pianist, he even tuned the radio to the classical station.It was a wonderful experience with Kelvin and Helms Brothers. Bravo!


"AMAZING "

5
anayat.ghotra on 10/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

One of our favorite places . We have been buying cars from here since about 20 years . Never been anywhere else . We always go to either Kathleen or John , in total we have probably got 10-11 cars from them . Very ethical , professional and honest . We have got preowned cars and we added navigation , plastic on the bumper, and back camera . John and Kathleen , managed to get everything done in 1 day . We had got the car within 2 days paper work , and all the things we added . I don't think anyone would work with you and get the car ready so quick .


Honest and have a good business mind.

5
jungwonyi on 10/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

He is a kind of new in HelmsBros, however, he tried hard to make us satisfy about the purchasing product with his excellent business mind and knowledges.


Perfect

5
Denim506 on 10/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Great dealership. My sales guy Miles Colon was absolutely amazing!! He was patient and informative, delivery of the vehicle was quick and easy. I never felt rushed, he went thru every aspect of the vehicle with me.


New Car Purchase

5
Pat O'Toole on 10/11/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our Sales Professional Miles Colon was very knowledgable ,professional and very pleasant to deal with .Miles made our experience purchasing a new car an excellent experience . I highly recommend Miles and the Helms Brothers for a new car purchase


Matthew Villacis is the Best!

5
Noris Matherson on 10/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience working with Matthew Villacis! He was extremely helpful and super professional! He was patient and helped get me a car that I love!


The Ultimate MB Experience

5
Ultimatesaver on 10/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great service experience from Kelvin and Greg. They were able to give me the best price from the car that I've been searching for the last 6 months from other dealerships. Will definitely recommend them to my business partners and friends who want to upgrade their car.


My experience at Mercedes benz

5
Sebastianb7 on 10/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I 100% recomend Matthew, for your next Mercedes benz inquiry, he walked me through the entire process of leasing in a very informative manner & he did not mind my consistency in asking questions, which I really appreciateMost importantly, met me at the price I was looking to spend!Overall great and quick experience !


FAB.U.LOUS!! (Adrianna)

5
Adrian Amy on 10/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Matt is absolutely amazing! We walked in looking to appraise our car and look at the inventory and pricing they had. The managers were all so pleasant and welcoming. Matt checked everything out and hooked us up with any deals/discounts we were eligible for and got us a price we clearly couldn't say no to. He was easy to talk to, VERY informative (he knew everything and anything we had a question about,) and most importantly was extremely honest. We are coming back in a few months or so to trade in our other car and will definitely be coming back to Matt FOR SURE! Hope he's stays here forever! :) Thank you, Thank you, Thank you Matt!!


Great Service

4.8
car on 10/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Brought my car in expecting to wait at least a day for repair to be completed. To my surprise, car was ready for pick up hours after drop off. Extremely pleased with service department and service manager Carmine Gonzalez. This employee went out of his way to accommodate my needs from drop off to picking me up via Helms Bros. shuttle.


Excellence all around

5
EffieRx on 10/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience with Helms Bros Mercedes and especially with my sales rep Maurice Martin was terrific. Everyone in the showroom was polite , took the time to answer my questions and worked with me to find the right car at the right price. There was no huge sales push as I found at some other dealerships. I truly found that refreshing. I highly recommend Helms Bros.


Wonderful car shopping experience!!

4.8
Aida on 09/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

If you are looking for a pleasant car shopping experience, then you must visit Helms Bros, Inc. Mercedes-Benz dealership in Bayside. Matthew Villacis, our salesperson, was not only knowledgeable about the products but also keenly aware of the differences among competitors. At the outset, I was a bit hesitant about his experience given his very youthful appearance, but I was completely blown away by his knowledge, ability to connect, explain and understand my specific needs. Matt answered our concerns with facts. He understood the market and ultimately sealed the deal. Another aspect of this experience was picking up the car; Matt was very patient and explained in detail how to use the technology in the car. I was so pleased with the entire process and will recommend Matt to family and friends.


Very Supportive

4.8
mdetres on 09/26/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience has always been very good with Carmine. I am an older women and I get nervous at doing things speaking about my car issues. He made me feel more comfortable, and was clear and explicit in what needed to be done, He is a professional and caring of his customers. He is great at his job.


Excellent

4.8
carguy2016 on 09/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Mr. Maurice Martin is a very knowledgeable, kind gentleman. Just how a salesman should be. All in all, it was a wonderful experience at this dealership.


Great Buying Exeperionce

5
kotler.alex on 09/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After speaking to every Benz dealership in the tri-state area I finally stumbled on this one. I was amazed by their level of professionalism and salesmanship. Buying a car is a grind of an experience BUT NOT WITH THEM!!!. Jeff and John made the interaction very pleasant and easy. Jeff reviewed every feature of the car in great detail. Before we left the dealership he insured that we knew how to use everything. Buying a car there was exiting (as buying a new car should be) He even went the extra mile and got my wife a flower. This is without a doubt a premium dealership that delivers on a premium experience for a premium brand. I bought many cars but never had an experience like this one.


Kelvin is great

5
mtgfelix on 09/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great dealership with friendly staff. I worked with Kelvin and he is knowledgeable, responsive, and reliable. He would go above and beyond to make sure I get what I want with good value. Moreover, based on our interaction, I can vouch for his integrity. Overall, I highly recommend Kelvin.


Everyone smiled and greeted me as I walked around.

4.4
Joan on 09/05/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

The receptionist was very friendly and efficient. Our salesman (Jason Xenus) was very knowledgeable and pleasing. I did not feel pressured into leasing a new car.


Maurice Martin is best salesperson. Fully knowledgeable.

5
Jane Zhao on 09/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

He provided the technical information, complete explanation of car details, nice personality.He offered affordable price for us and better consideration for the clients.Jane and Charles


There are many good sale person but not this one

1.2
phil2016 on 09/02/2016

Customer Service: 2.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

we considered two Mercedes-Benz dealers whom are nearby our house, Helms Bros and Ralley. We finally bought a new GLE350 from Helms Bros' Jason Chen. It turned out to be a very unpleasant experience. We got a fair price for a moderate equipped 2016 GLE350 after a marathon-styled negotiation. It's frustrated. Then picked up the car a few days later that was the nightmare began unfolded. We didn't look over the car very carefully on site.The next day we found out it has minor scratch here and there. The bumper looked like had been removded and put back for some reasons. We believed consumers should have been informed these issues at the first place instead of being fooled. We, as consumers, are vulnerable because we are have too much trust on the dealer. We have bought cars before but certainly it's the least pleasure have ever experienced. We do think honesty is very important for a business. We do hope they think the same way as we do.


Maurice Martin was excellent!

5
Smooth137 on 08/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was extremely pleased with the service provided by Maurice Martin. Maurice was very knowledgable and patient throughout the entire process and made it an overall excellent car shopping experience. I will definitely recommend Helms Bros based on the efforts of Maurice and his colleagues!


excellent

5
blanki on 08/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Courtesy and professionalism. Jason Xenos was great. He made us feel very comfortable during the process that even though I was not sure, I couldn't resist his offer. He always treated us with respect and gave us different options. At the end, he gave us a great deal. He was always there for us.


JASON X AND JON S DESERVE EMPLOYEES OF THE MONTH !

5
MICHAEL PAREDES on 08/20/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Came back to the dealer to lease my second benz c300 coupe 2017 . This time it was hard for me to get an approval from the bank because i already had leased a glc300 2017 a couple weeks ago so they told me it wouldn't be easy. Long story short Jason Xenos and Jon Saint Louis told me to believe in them and give them some time. I agreed and waited for a phone call. Next day they called me and said " I will make sure you get approved, come in in two days to pick up your car and give us a time and it'll be ready ". When i heard that i was very very pleased ! Couldn't believe it ! In two days went to pick up the car with no problem! These two guys definitely deserve employees of the month! Miracle workers ! VERY PROFESSIONAL ! DEFINITELY RECOMMEND WORKING WITH THESE TWO !


JASON X AND JON S. DESERVE EMPLOYEES OF THE MONTH

5
agentmike on 08/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Came back to the dealer to lease my second benz c300 coupe 2017 . This time it was hard for me to get an approval from the bank because i already had leased a glc300 2017 a couple weeks ago so they told me it wouldn't be easy. Long story short Jason Xenos and Jon Saint Louis told me to believe in them and give them some time. I agreed and waited for a phone call. Next day they called me and said " I will make sure you get approved, come in in two days to pick up your car and give us a time and it'll be ready ". When i heard that i was very very pleased ! Couldn't believe it ! In two days went to pick up the car with no problem! These two guys definitely deserve employees of the month! Miracle workers ! VERY PROFESSIONAL ! DEFINITELY RECOMMEND WORKING WITH THESE TWO !


Great Experience

5
markrny on 08/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My E300 is my 5th new Mercedes from Helm's. As always, the total experience was great. The entire staff are all professionals. I recommend this dealership highly.


Maurice Martin is awesome

5
smcclellan2 on 08/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Maurice provided us with great service. He was very helpful and professional. Ask for this guy when you visit Helms Bros.Thank you so much Maurice.I had a great experience purchasingMy new c300.


Jason Xenos helped me retire in style!!

5
Sisa on 08/05/2016

Overall Experience: 5.0

Jason made a special day in my life even more pleasant by the way he welcomed us and walked us through the leasing process. Professional, personable and very courteous. Jason is an asset to Helms in Bayside and we will highly recommend him to family and friends. Great experience. Very appreciative! Now I can enjoy retirement in my new car! Thank you Jason!


Best experience ever!!!

5
DebraGLA on 08/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would highly recommend Helms Bros. Inc. to anyone looking to buy or lease a Mercedes. I was fortunate to receive excellent service by Jason Xenos and Jon St. Louis. These remarkable men made my buying experience first class. Jason X was professional in every sense of word. He answered all of my questions and concerns and was well versed on the vehicle itself. What I liked the most about Jason X was he made me feel comfortable and relaxed. He was very understanding and worked with my schedule. I have had a lot of cars, 10 to be exact and this experience was by far the best. Jon St. Louis was truly an exception as well. I have had experiences with the Finance Department at dealerships where I either felt pressured to buy something I did not need or want or I simply could not afford what they were offering but that was not the case with Jon. He explained everything carefully and answered every question with details. I did not feel pressured, overwhelmed or confused. I felt like I was talking to an old friend about buying a car. Both Mr. Xenos and Mr. St. Louis made me feel like family. They are the epitome of excellence. Prior to arriving at Helms Bros. I was shopping around at other dealerships but once I met Jason X and Jon St. Louis my mind was set. I thank them both for taking good care of me. They are both an asset to Mercedes Benz. I have already referred two people to Helms Bros and to Jason X. Thanks again and thank you for my 2016 GLA!!!


My 2017 GLC 4MATIC !

4.8
agentmike on 07/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Came in 2 days ago to lease a 2017 GLC 4MATIC and was greeted by Jason. Awesome dude also very very friendly! Treats you like family if you ask me. I leased a car not so long ago and he did his very BEST to help me instead of turning me down. I waited a couple of minutes and boom he came to me with good news and from there we went straight to the paperwork (which had me smiling) He's also a very patient person highly recommend. Not only that but anything you are unsure about you can have the confidence to ask him. Feels like your talking to your best friend or a brother. Also not only that but at the end once everything was done he congratulated me and we snapped a couple of pictures ! Looking forward to leasing more care further in the future! Thumbs Up !!


I'm happy. He's happy..We are all happy!!! :)

5
Marsha H on 07/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very anxious about my lease that was ending soon and wanted to get into a new car at an affordable monthly payment. I spent almost 3 hours testing driving and reviewing car details with Maurice and he was very very patient with me through it all. I appreciate his knowledge, patience, and professionalisim. This was my second time having the pleasure of working with Maurice. I'd definitely recommend him because like the first time I am very very happy with my new vehicle.


Nothing but the best

5
Fazier/David on 07/19/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Andrea and John made our buying experience so stress free. They were professional,caring,honest and so humanly beautiful. John blessed our car and this meant the world to us. It felt really good to know threre are still people out there who put people first. Thank you both for a wonderful experience and a great car.


Pleasant experience

5
Yawdyjam on 07/13/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

We found Maurice to be very friendly and professional. Very knowledgeable about the vehicle we were interested in . He patiently went over all the features of the vehicle and we were very happy and satisfied when we left. Overall a very pleasant experience. We will gladly recommend Maurice and Helms Bros to others.


Excellent

5
CarCoSa54 on 07/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our sales representative Maurice Martin is excellent made the entire leasing experience enjoyable and stress free. Maurice is very detailed and organized in his explanations of the process . He very patiently and courteously explained and demonstrated all of the cars features and functions .This was our first experience with a Mercedes Benz so we both very much appreciated the way Maurice when over every detail until he was certain we were comfortable and understood every thing.We will definitely recommend Maurice and Helms to our friends and familyThank you


Fast/Honest/Reliable

5
Charisse Dunn on 07/08/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I called frantic about a car on Tuesday, but Wednesday at noon I was approved, car picked out, test drove and was in my drive way that evening. If that's not seamless service , I don't know what is.


mike a is the man to deal wiht

5
chris29 on 07/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

easy, fun, honest, mike one of the best at helms bro would recommend any one to him.make it easy and stress free to buy a veh


Great sales specialist, excellent service!

5
Perry Sing on 06/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mr. Peter Fearon was my sales specialist and he was friendly and very helpful. he went over all the features and details with me, that was an excellent experience, and the test drive was amazing. I definitely recommend my friends to Peter.


"Excellent service"

5
service1 on 06/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a very pleasant purchase experience at the Helms Bros. Inc, dealership. The salesperson, Maurice Martin, provided me with an excellent purchase experience. I would recommend him to anyone. Everyone at this dealership was very pleasant, from the manager, all the way down to the valet. If you're looking to purchase a vehicle, please check with Helms brothers first. Make sure that you ask for Mr. Maurice Martin.


Amazing service!

5
ARTURO VALENTIN on 06/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchased various Mercedes from this dealership specially from Mr. Martin, he is excellent! great service, patient, very thorough in his explanation, honest and goes beyond to make you comfortable. He is an excellent sales person, never pushy and he is very detailed. Amazing experience and I am very happy.


Pleasure to deal with

5
PatGMC on 06/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very happy with the team at Helms Brothers with my recent purchase. Professionalism at its best especially Mr. Kunz. Very responsive to questions and phone calls I made post deal and that means a lot to me and my wife. Will definitely do business again with this gentleman. Mr.Mark Ma was also very thorough and professional in his sales approach. He was very patient and did not just answer questions blindly, rather he took time to find the right answer the first time and that is paramount to cultivating a long lasting relationship. Wel Done!


Fantastic buying experience in Helms and Bros!!

5
Alfredlinyc on 06/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When I quote a price on Internet then I get the response quickly by Kathleen! She is kind and very great at her job. She helped me with all the documents and I just did the purchase part! If you are looking for a new MB, I think you definitely need Kathleen to help! Highly recommended and five stars.


Good service and very nice

5
Carol & Eric on 06/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Maurice helped us right away and made us feel very comfortable. He was very patient to answer and explain all our questions on the Model E550. He didn't give us any pressure and never push us to make the decision. He follow up and replied our email/message after sales immediately. I will introduce Maurice to my friends. He is really nice and good salesman.


Smooth, quick & pleasant leasing experience!

5
Mocca1229 on 06/19/2016

Customer Service: 5.0 Overall Experience: 5.0

Maurice greeted us right away and made us feel very welcome and important. I was confused with the model I had in mind, but he insisted on having me drive test both so I could have the feel and that made the difference. I knew CLA250 was the one for me. He was very patient with all our questions, took his time to explain everything and never made us feel rushed pr pressured. Go with Maurice! He's the man! :)


Excellent leasing leasing experienc

5
Mocca1229 on 06/19/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Maurice Martin greeted us right away and made us feel very welcome and important. I was confused with the model I had in mind, but he insisted on having me drive test both so I could have the feel and that made the difference. I knew CLA250 was the one for me. He was very patient with all our questions, took his time to explain everything and never made us feel rushed or pressured. Go with Maurice! He's the man! :)


Great Sales Associate

5
bgoode1 on 06/15/2016

Overall Experience: 5.0

Jeffrey Stampler was my sales associate. He provided prompt service from discussing price, features and benefits of the vehicle. He knew his product well and was very focused on ensuring the presentation (cleanliness) of the vehicle was showroom perfect.He knew my time was limited while finalizing the sale and he hustled to get it all done quickly. He did not short change the time to demonstrate all features. Best Car Sales PROFESSIONAL I have ever had and I have been buying cars for over 30 years.If I had one nit, it was with the manager who had to provide the "extra" warranties information. He kept me waiting and while in his office he was on another business call.


Best sales person I've ever met

5
Janet on 06/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was once disaappinted with a sales person on my first mercedes-benz but now I am more than 100% satisfied with all the supports and help this cool, patient man assisted me with! My aunt who introduced him to me was also very satisfied, he deserves 10 stars from our family!


One of the best salesman

5
db718 on 06/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first big purchase and I must say Maurice made it worthwhile. Maurice Martin is very patient and willing answer every and any question even after your purchase. He's easy to contact and return calls immediately. His customer service is outstanding.


car leasing experience

5
johnny1952 on 06/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

the overall experience was first class all the personnel at the dealership from valet to management were true professionalKathleen its great at her job


Outstanding customer service

5
db718 on 06/07/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This was my first big purchase and I must say Maurice made it worthwhile. Maurice Martin is very patient and willing answer every and any question even after your purchase. He's easy to contact and return calls immediately. His customer service is outstanding.


A true professional

5
bchowdhury78 on 06/04/2016

Overall Experience: 5.0

Our car buying experience at Helms Bros was very pleasant, especially because of Maurice Martin. Maurice was a true professional because he's knowledgable about the cars, friendly, and not too pushy. He was there to answer all our questions and he adjusted his schedule to accomodate us. Please go see Maurice if you are interested in buying a Mercedes. - BC


Maurice is great!

5
vesnaidoo on 06/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Maurice Martin was super helpful and he was able to get us in the car we wanted at an affordable rate for a 3 year lease. He was professional, but personal and took a genuine interest in making sure we were satisfied.


My new E350 sport 4 matic

5
Snoboogie on 05/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went to this dealership to "look" at the E350 sport 4 matic. Spoke with Wilhelm Frank and John Kunz. They were very thorough showing me all the fine points about the 2016 model. They took there time and explained every detail. They showed me several models and made sure I was comfortable. Both gentlemen treated me better than any previous dealers. Helm's is my favorite go to place for my next Mercedes. Will and John are the best ever. No pressure, just the facts!!!


Best treatment ever!!!!

5
Gabriel E. Nieto on 05/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kelvin Nunez was our sales representative.. Now he's more like family.. He put us into our first Mercedes and we never had a moment where we felt unsure about our decision. Thanks Kelvin.. you rock!! Professional and sincere.. Gabe and Steph!


Best Car purchasing experiance ever

5
Roland Eicher on 05/27/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

It was a real pleasure to deal with all the team members I meet, including Kelvin Nunez, who greeted me at the entrance. I told him I had an appointment with Tiffany, he said he could take care of this and he did. Great service.


Perfect car-buying experience!

4.8
lisam on 05/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My husband and I just bought a previously-owned Mercedes E350 sedan from Marlon Matamoros at Helms Brothers in Bayside, Queens. The transaction couldn't have gone more smoothly. Marlon is professional, thorough, and very pleasant. We traded in a 2007 E350 as part of the transaction, and Marlon dealt with this very efficiently and to our satisfaction. There was no nonsense about giving us a fair price. We feel that we were treated well and will go back to Marlon next time that we're in the market for Mercedes-Benz.


Great exprience buying a new car

5
Minaad on 05/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My parents have bought a few cars from cars from Helms Bros and everytime we keep coming back. Malron, our sales person, has been great from the start. He is very friendly and courteous. He has gone above and beyond to make the car buying experience exceptional. There is no one else I would rather buy a Mercedes from.


Best Car Buying Experience

5
Andy Laine on 05/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I didn't know what to expect when I walked in. Maurice Martin was professional from the beginning, never pressured us and was knowledgable about the brand. My entire family was impressed with his service and made us feel valued. After this experience, we would absolutely recommend Maurice and Helms Bros.


Best Car Experience Ever

5
Andy Laine on 05/19/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I didn't know what to expect when I walked in. Maurice Martin was professional from the beginning, never pressured us and was knowledgable about the brand. My entire family was impressed with his service and made us feel valued. After this experience, we would absolutely recommend Maurice and Helms Bros.


Very Satisfied Customer

5
Joe Wojciechowski on 05/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I received excellent service from Jeffrey Stampler. I just leased a new 2016 E400 and I am very pleased with the process, from start to finish. Jeffrey explained the entire car to me and also told me not to hesitate to contact him with any questions or concerns that I may have. I would definitely return to Helms Bros. and to Jeffrey Stampler as my sales representative!


Wilhelm Rocks!

4.6
Gabi Svec on 05/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

Wilhelm Frank was recommended by a friend of mine and I'm eternally grateful for the introduction. Not only were we (my husband & I) 100 % satisfied with his services and attentive approach to us as customers, he was most knowledgable about their brand and the level of expectation the clients are seeking when entering dealerships like Mercedes-Benz. Wilhelm checked off all our expectations and beyond, he was thoroughly graceful and attentive throughout the entire process and stayed in touch with us even after our purchase, checking in whether we are satisfied with our new car. Dealerships usually don't have the best reputations amongst us customers, however, after our experience with Wilhelm and Helms Bros in Bayside, NY, we would definitely highly recommend their services and especially salespeople like Wilhelm Frank.


Wilhelm Rocks!

5
Gabi Svec on 05/07/2016

Customer Service: 5.0 Buying Process: 5.0

Wilhelm Frank was recommended by a friend of mine and I'm eternally grateful for the introduction. Not only were we (my husband & I) 100 % satisfied with his services and attentive approach to us as customers, he was most knowledgable about their brand and the level of expectation the clients are seeking when entering dealerships like Mercedes-Benz. Wilhelm checked off all our expectations and beyond, he was thoroughly graceful and attentive throughout the entire process and stayed in touch with us even after our purchase, checking in whether we are satisfied with our new car. Dealerships usually don't have the best reputations amongst us customers, however, after our experience with Wilhelm and Helms Bros in Bayside, NY, we would definitely highly recommend their services and especially salespeople like Wilhelm Frank.


Excellent service

5
JK on 05/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Maurice Martin has been professional from beginning to end. He is honest, patient and considerate. Extremely knowledgable in his field. The best salesperson I've encountered so far.


Another Great Experience

5
PaulC on 05/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Due to the exceptional service provided by Helms Bros last year, I decided to return here to purchase my next car. Once again, Kelvin helped me choose the perfect car. He was courteous and very knowledgeable. He was very accommodating with test drives, and helped negotiate a better trade in value with the person who appraised the vehicle.I could not be more satisfied with Kelvin and Helms Bros.


Great buying experience

5
mel on 04/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Maurice was very helpful ,very professional I will recommend friend and family to him anybody buying mercedes benz should go and see Maurice martin ,thanks


Sales service by Peter Fearon

5
EandA on 04/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My partner and I were looking to change our leased car. We had our eye on an Audi A3 and we decided to stop into Helmsbros Mercedes Benz. Peter Fearon helped us. He was excellent and introduced us to the CLA. After a short period of negotiation we dropped our interest in the Audi 3 and decided to go with Peter's advice and got the CLA. After many previous bad experiences with car dealerships meeting Peter has completely changed our view in car buying. Please go see him- you will not regret it. He even follows up after the sale. Thanks Peter!


Exceptional service

5
Jassimransahiba on 04/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I dealt with Peter Fearon, and his service, knowledge, character greatly impressed me. I recently leased Gla 250 and are happy with the decision. I will definitely recommend Fearon as a dealership associate for any sales concerns and leasing purposes.


Hes the best!

5
Yuks on 03/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Maurice is the best salesperson I ever met, he got lot of patience, very helpful, and full of knowledge to help me from select vehicle to finish up all process. I strongly recommended him to all prospectus buyer, if you buy Mercedes Benz go to Helms brother, you go Helms Brother's, ask for Maurice!


Great Service

5
rayan on 03/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Maurice was very helpful with the whole process and made everything go by very smoothly from finding a vehicle to closing the deal. Would highly recommend others to deal with Maurice.


S & C

4.8
S & C on 03/02/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Salesperson Michael Nekava is the best. Experience & professional. Just bought GLE450 Coupe & this is the fourth car from him. Highly recommend and will refer all my friend & family to him


Excellent

5
Iseeper on 02/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The sales person Maurice Martin went above and beyond to make me very satisfied with my choices. He was very detailed with every step of the process. He explained what he is doing and what has to do. He wasn't hesitant about making the deal happen. He makes it happens. He wasn't afraid to speak with management of my concern and needs. He makes it happens.


It was a complete pleasure dealing with Kevin Jin et all....

5
Peter on 02/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience was excellent! particularly with the sales person Kevin Lin, but not limited to him, each person I came in contact with at the dealership was friendly, polite, very professional, and ready to help with any question.More than satisfied... looking forward to my next purchase.. by the way the car is also good!


Mr Jeff is the nice and very decent person

5
Soni on 02/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mr.jeff is very nice person and very decent he treat like you like a family member you can call him anytime always hemp you


Awesome experience!!

5
jayjay112 on 02/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We just recently traded in a 2015 CLA250 for a 2016 GLA250. Jeffrey Stampler was the salesman who helped us with both purchases. Jeff goes above and beyond to make the whole experience pleasant. Picked up my new car on my birthday, they sang to me and gave me a small bouquet of roses. Jeff is the best and I would recommend him to anyone interested in a Mercedes.


Fantastic experience!

5
Jaxson Hghts on 02/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Arrived to test drive a new vehicle, 2016 450 GLE Coupe, and was provided with a comprehensive overview of the vehicle features, and options; the technology in this vehicle is nothing short of state-of-the-art. We purchased a vehicle from the Helms Bros showroom floor; at delivery, Maurice (our sales person) again took time (on his day off) to get us acclimated to the technology, connect our phones via Bluetooth, register the vehicle with their concierge program. Superb customer service without the slightest sense of being pushy or feeling rushed. And, we received a fair trade in value for our 2012 vehicle. We highly recommend this dealership and sales person.


Peter Fearon/John Kunz

4.8
pcamp56 on 02/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Peter F. was extremely honest during our process. No high pressure. A very nice person. John Kunz helped close the deal on our used Porsche.


The Half Has Not Been Told

5
Favored123 on 01/13/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I was expecting to buy a new car but I wasn't sure If I was going to go with this particular dealer or not. What sold me was the fact that Jeffrey Stampler was so knowledgeable and thorough when talking about the Benz. Although, I didn't make a commitment right away. Months later, I decided to go back and test drive. Jeffrey Stampler was so courteous and so was the staff. Who would imagine that buying a car would be sealed with a rose. I personally want to thank all the staff for treating me very well, especially Jeffrey Stampler.


Amazing buying Experience

4.7
Cisco60 on 01/11/2016

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My experience with Helms Bro in Bayside, Queens and particularly with salesman Marlon Matamoros was very positive. I highly recommend this dealership because of the professionalism that everyone whom I deal with demonstrated. I had been looking to lease a sedan for the last three months and narrowed my search to a BMW 328i, Audi A4 or a Mercedes Benz C300 4Matic. I dealt with others dealerships and different tricks from some sleazy car sales people. When I came to Helms Bro I met Marlon. He quickly made me feel at ease since his demeanor was lay back, not using high pressure sales techniques and was very friendly and transparent in the negotiation aspect. The next morning, after thinking about the deal more carefully, I returned to the dealership. Marlon was off that day but I had the pleasure of speaking with the General Sales Manager Jennifer Lang. And again, the level of professionalism was commendable. She took the time to carefully answering all my questions and also asked a young Sales Consultant named Wilhem Frank to assist me in looking at others lease options. He too was awesome and it became very evident that this level of professionalism is the culture of this particular dealership.


Outstanding Service!

5
Javier M. on 01/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had come into the dealership just starting to shop around Kelvin kindly greeted us and answered all our questions we then decided to leave because we had just began our search. Kelvin had called me a week later to follow up with me and that shows a person really cares about your business. I drove down from Albany the next day (where I work) and experienced the best experience from beginning to end. Kelvin set us up with a test drive and sure enough I was sold. At the actual time of delivery he took his time to explain and show me features of the vehicle. I highly recommend anyone looking for a great experience and customer service to go see Kelvin at Helms Bros. Mercedes


A rewarding experience

5
Prof. B on 01/07/2016

Buying Process: 5.0 Overall Facilities: 5.0

From the start, I was treated with courtesy and never with any forceful or high pressure tactics. The salesman who assisted me was Mr. Michael Altamura who was totally knowledgeable regarding all features and made me feel very comfortable during my selection process of a 2 1/2- yr old pre-owned S550. I had shopped around at three other dealerships and was given the best price at Helms Bros.


Happiness is a new Mercedes.........

4.5
Miss Daisy on 01/06/2016

Friendliness: 4.0 Overall Experience: 5.0

I had the good fortune to meet Erick Manzanilla, serendipitously, as I was browsing the showroom. He answered all of my many questions and, eventually, walked me through the process of leasing my car. He was pleasant, knowledgable, professional and eager to show me how to navigate the new technologies. He followed up with a phone call and a tutorial (on a rainy day).Kelvin Nunez was also helpful.


First class customer service

4.8
Jennywai on 01/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The dealership itself is a 4 star but our sales person is what makes it 5 star. Maurice, our sales guy, was so patient with us. Offered us test drIve without us asking. We test drove different car models, there was not even a tiny bit of hesitation when we ask to drive a couple different cars. Recommended us the GLC based on our needs; which we end up getting. There were some glitches when picking up our car, but Maurice made it work. Super patient when explaining each and every button in the car to my dad, even checked with us if we got home ok driving our new car in the heavy rain. Few days later after we got the car, he checked in again to see how everything was. Need I say more about how Maurice treats his customers? Definitely will come back to Maurice in the future!


CPO purchase

4.7
JuneK on 01/05/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

This purchase is for my third Mercedes. I came into Helms knowing exactly what I wanted.Christian was very professional, he answered every question I had regarding the vehicle Ichose, made me feel very comfortable in choosing Helms Bros as the seller. The staff isextremely friendly and I'm very happy & looking forward to a long relationship. Thanks to all!


Amazing Sales Representative

5
Mingjager on 01/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Pricing: 5.0 Overall Experience: 5.0

In my 33 years of purchasing a vehicle, I have never dealt with such a Professional Sales Representative as Mr. Jeffrey Stampler and searching for my Mercedes, I feel that I have met the Cream of the Crop. Very impressive man who represents Helms Bros., Inc. with extreme kindness. He is one that consistently follows-up making certain that his customer receives the ultimate service. Thank you so much.


The service representative

4.6
Huyueh on 01/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Mr. Lin is a kind person and very professional. He has done a very nice service. He would notify the customer in the progress of during the service time.


A salute to the very best.

5
The Judge on 01/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

To fix the regulator and blower in my heating/air conditioning system.. Service was timely and carefully explained to me. Andy Lin is as good as it gets.


outstanding service dept

5
Ray25 on 01/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Helms bros service dept is outstanding ,I have my C300 serviced regularly. Rich Grein has been very helpful in solving any issues I might have had with my car. Great place, everyone is helpful and courteous.,


Outstanding purchase experience

4.8
JohnB024 on 12/31/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Peter Fearon was great to work with. He was friendly, knowledgeable and worked with us to get a good price on our new GL450. He Wwrked diligently to arrange to get the vehicle we wanted by 'swapping' with another dealership.We did not get to meet Jennifer, but communicated via Email. She was very helpful in arranging for us to obtain some options at a fair price.


Great service

5
Cng0000 on 12/26/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The environment is so warm and cozy like the car you are going to buy! Sales representative was very sweet, helpful, knowledgeable, and considerate in purchasing my first SUV.


Excellent Service.

5
Kkissoon on 12/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very good and excellent service. Went more than out of his way to make sure the deal went through. More than happy with the purchase.


Good Service

4
mbricky on 12/17/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

Most of services are more then 90% points,but it could be 100%, General satisfy with the services, hoping can do better on my next visit.


Excellent professional service

5
vasiliadis on 12/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I leased yesterday my third consecutive MB E350 4matic from the same dealer through the same salesperson, Mr Michael Altamura, who provided, once again, the best deal along with excellent, courtesy and professional services.


excellent dealer

5
pavlosglc on 12/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We just leased the GLC300 4Matic . Maurice Martin is a exceptional sales consultant. He went out his way to help us in all aspects. Definitely recommend him to who ever wants to purchase or lease a car.


Excellent service and experience

4.4
pindarbcatyahoo.com on 12/06/2015

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Worked with Kelvin Nunez on leasing a Mercedez, and found him to be very helpful, informative, and followed through with calls to insurance. Did not feel pressured and he took his time explaining offers and finances. Very positive experience.


Excellent customer service

5
melanie12 on 12/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The overall experience was exceptional. From the welcoming secretarial staff to sales associate and to the finance manager we felt welcome and will highly recommended


Excellent dealer and customer service experience!

5
NYCRounders on 11/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchased a GLC300 4Matic. Jason Chen was very helpful and in finding one for me even though the model was not out yet. He kept me updated too on when it would arrive at the dealership. I ended receiving the GLC the 1st day it was released. Jason also helped by answering all my questions and worked with me throughout the process. He is very easy to work with and will help in any way he can. I would recommend him and Helms Bros.


Beyond excellent

5
Kandrap on 11/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Helms Bros is an excellent dealer. Jeffrey Stampler made buying our cars easy and hassle free. He goes above and beyond, we couldn't ask for more. Everyone is friendly and knowledgable.


Superlative Service

5
misterpc57 on 11/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience at Helms Bros. Service Center was superlative! Richard Grein and all of the staff are very professional; extremely attentive, friendly and courteous. The service on my vehicle, a 1996 C220 was performed promptly and was returned to me immaculate, inside and out! The waiting area and amenities are also a nice plus.


Fantastic experience.

5
Uncldano on 11/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I can't say enough about my car buying experience. Pete Fearon was well prepared and professional. He was able to answer all my questions and put me at ease throughout the entire process. I highly recommend going to Helms Brothers if you are in the market for a new vehicle.


Easy and comfortable purchase

5
John Lee on 11/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mike Nekava is an excellent sales consultant. He is a very popular and busy person, but he never wasted my time and push me to make any decision. He knows how to make a sale timely and without being a pusher. In fact, all the people I encountered at the dealership were friendly and helpful. They put the customer needs in the first place My compliments to the management. John Lee


Great lease Experience.

5
pkmak on 11/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my first time leasing a Mercedes as well as doing business with Helms Bros. I dealt with Herman Ospina who has been top notch through out the whole way from gathering basic information on vehicles to the actually delivery.My experience has been a great one.. I would definitely recommend Helms Bros.Phil K.


MOST SATISFYING

5
david on 11/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the drive up to the finishing point of service has been most efficient, courteous and professional. It is amazing to have experienced the professionalism of the specialist Brian Kernes. He just made me feel like a part of a big family . Could not ask for anything better and all my issues were also corrected and I am very pleased. Thank you so much.


My Car Purchase at Helms Bros with Maurice

4.8
GeorgiaZ on 11/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Helms Bros had a great selection of used cars to choose from and I found what I was lookingfor in my purchase. Maurice handled all my questions and requests quickly and efficiently and was very helpful in completing this purchase, even put the big bow I jokingly requested on the car when we picked it up!! This was our second purchase with Maurice and he will be our go to salesperson if we decide to upgrade our other car in the future.


Best dealer experience

5
BMW guy on 11/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kathleen was very professional and knowledgable. She found us the vehicle we wanted with the bells and whistles that exceeded our expectations. She agreed to spend as much time with us as necessary to familiarise ourselves with all the gadgets.


Great experiences with Maurice

5
Kong Yang on 10/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

First new Ben for my life, talking with Maurice is great experiences no hassle no BS,This is what i like most.thanksKong Y


Maurice Martin is very helpful

5
proxzor781 on 10/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

He was helpful in terms of packaging and negotiating a price. He was able to come up with a package that fit our budget and was insightful on the features we were purchasing.


3 VISITS IN 5 MONTHS .... THANK GOODNESS FOR SEAN .....

5
STUART on 10/24/2015

Overall Experience: 5.0

IN THE LAST 5 MONTHS I'VE GOTTEN A NAIL IN EACH OF MY BACK PIRELLI TIRES ....THANKS NYC ..... THANKS 2ND AVE SUBWAY ..... THANKS CONSTRUCTION MEN .....THEN A CRAZY MAN WAS THROWING ROCKS AT PIGEONS AND ONE LANDED ON MY SHINY NEW C350 ..... LEAVING A PEA SIZE DENT IN MY TRUNK ..... I PARK MY CAR ACROSS FROM A NYC PRECINCT AND WAS INFORMED THAT THERE WAS REALLY NOTHING I COULD DO .....SHORT OF KILLING THE IDIOT ....YOU'D THINK I WOULD BE DISTRAUGHT .... I AM .....EXCEPT FOR ( 1 ) THING ..... SEAN SAVAGE .GREAT GUY ...... KIND .... RESPECTFUL ..... EVEN WENT THE EXTRA MILE BOTH TIMES AND CLEANED MY CAR AFTER THE SERVICE DEPARTMENT LEFT IT A MESS ....SEAN IS THE REASON WHY I AM STILL A MERCEDES CUSTOMER ....THANKS SEAN .... YOU ARE TRIBUTE TO YOUR PROFESSION .AND AS ALWAYS ..... THANKS HERMAN OSPINA FOR LISTENING AND ALWAYS BEING THERE FOR ME.


Long distance internet/phone purchase of a CPO Mercedes.

5
Alabama on 10/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I live in Alabama and through an internet search found the vehicle that I wanted at Helms Brothers in New York. Wilhem Frank and Marlon Matamoras patiently answered my numerous phone and email questions and requests and coordinated the logistics of the sales transaction, car prep and transportation to Alabama.


Excellent Experience!!

5
RichardC on 10/14/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I got my first Mercedes Benz from there. Erick Manzanilla knew what I need and he found the best car for me. I felt comfortable with his recommendations. You won't get rid off in here. Helms Bros is a very friendly environment, you won't feel intimidated or ignored. Their services are impeccable to make sure you are happy even several weeks after the sell. I also went to the other MB and BMW dealers, Erick was the reason I came back.


Excellent Experience!!

5
RichardC on 10/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I got my first Mercedes Benz from there. Erick Manzanilla knew what I need and he found the best car for me. I felt comfortable with his recommendations. You won't get rid off in here. Helms Bros is a very friendly environment, you won't feel intimidated or ignored. Their services are impeccable to make sure you are happy even several weeks after the sell. I also went to the other MB and BMW dealers, Erick was the reason I came back.


Wonderful!

4.8
SB on 10/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I'm no stranger to Helms and once again everyone went above and beyond to give me spectacular service. This is my first lease and the process went smooth. Maurice was my salesman and he hooked me up with a very stylish and affordable package for my car. Thanks!!!


My Dealer is Neil Kaplan!

4.8
GGY on 10/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I live 5 minutes from a Mercedes dealership but I travel about an hour to go to Helms Bros. My dealer, Neil Kaplan was always very accommodating and goes above and beyond! The service team is awesome!! I've always had my issues resolved and they definitely go above and beyond to provide the best service possible. I full heartedly recommend Andrea, Daniel or Jack as service advisors. They are genuinely concerned and will go out of their way to make their clientele happy. Definitely Mercedes quality. ^_^


Buying a new Car

4.4
zaychik777 on 10/03/2015

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Good customer service, good price, they work with the customer on getting to a mutually acceptable solution. Communication could be more timely but overall a very good experience.


Excellent dealership run by excellent consultants!

5
carbaysidebmwguy on 09/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I worked with consultant Kelvin Nunez and he provided me the exact vehicle that I wanted for a great price. He was reasonable in accommodating my request and provided expedited service to close the deal quickly. The entire process was painless and I was able to walk out the door with the vehicle in no time. The entire staff was professional and did not try to push products when told I was not interested. Overall I would recommend for anyone who values time over money to come here and buy!


great service!

5
anthonycee on 09/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kelvin Nunez, was kind helpful & knowledgable; really helped us pick the best car for our needs He made us feel comfortable with our decision!? recommend!


just brought a car

5
kenzo333 on 09/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

got a car today with Jason today, super friendly, fast transaction, answered all of our questions, was very patient with us. All in all very satisfied with our purchase.


Thank you so much Wilhem!

4.8
Samuel Lam on 09/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

This review is strictly to Wilhem only and not the dealership! He was the one and only reason why I made this purchase and why I am happy. This happened back in May 2015.My wife and I arrived on a Sunday morning before store opened without an appointment. All staffs waited outside, no one greet or say hi. Wilhem showed up at the moment the door opened. HE WAS THE ONLY ONE said hello, good morning and immediately offered coffee and made us feel welcome.The whole thing turned out to be a wonderful journey only because of him. he was professional, friendly, knowledgeable, super patient and respectful. I observed how he never gets annoyed or condescending even when my son asked really silly and irrelevant question, he would answered all my son's questions in the most professional and courtesy manner, impressive!Finally, I made them a final offer when my wife and I were split between an Acura and Mercedes. It was Wilhem that totally went beyond and made this whole deal worked. I am definitely refer all my friends to himThank you so much Wilhem!Samuel Lam


Honesty , professionalism and frendliness.

5
Joey on 09/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Honesty,professionalism and frendliness is Mr Maurice Martin. Excellent job with my purchase,Two days my Benz is in my driveway.Great EXPERIENCE thanks!!!!!. See you in 3 years.


Buyer BEWARE!!!!!!

1
Jay718 on 09/15/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Picked up a 2015 Mercedes Benz ML 350 on August 18, 2015. For my first 8 days of ownership I had to hand it into service and settle for a loaner car so Helms Bros can fix what should of been fixed. Asked Multiple times during my first 7 days I did not want the vehicle and wanted a different one but was not honored what is labeled on their Certified Pre-Owned section of Helms Bros website. From the beginning of my purchase I felt this place is way to shady for me. Management refuse to call their customers back when they promise they will. I WILL NEVER BUY FROM HELMS BROS AGAIN!!!!!! A big thumbs down to Suzanne Cochrane and Joh Kunz, they are the reason I will never return, Shame on you!!!!!


absolutely amazing!!

5
karlpierre on 09/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Maurice did an exceptional job again. he is very honest, very proffessional and demonstrated the ability to build a beautiful relationship. excellent job!!!! Again. everything was seamless, informative and a pleasure to work with him. anyone that i know that wants to buy a Benz, Maurice is the only person on my radar to send them to.


Maurice did it again!

5
loveen on 09/05/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Maurice Martin did a fantastic job in helping my brother lease his vehicle a couple years back and he did the same for me this time around. His professionalism, and more importantly, his honesty and use of transparency made my leasing process easy, informative and enjoyable. I'm never going with another salesman! Thanks a bunch Maurice!


Maurice did it again!

5
loveen on 09/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Maurice Martin did a fantastic job in helping my brother lease his vehicle a couple years back and he did the same for me this time around. His professionalism, and more importantly, his honesty and use of transparency made my leasing process easy, informative and enjoyable. I'm never going with another salesman! Thanks a bunch Maurice!


Great Experience

4.8
preacher on 09/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Mr. Maurice Martin exhibited professionalism and friendliness throughout our interactions. This made it easier for me to make my final decision in purchasing my car. I am grateful that he was my salesman.


" A great car buying experience"

5
adrianr303 on 09/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have finally met a car salesman who is interested in building a relationship rather than just making a sale. That individual is no other than Mr. Marlon Matamoras. From our initial meeting back in May, Marlon has been focused on being up front, fair and accommodating in our negotiations. His commitment to following up and the occasional reminders on deals and specials, further reinforced my trust and comfort while allowing me to feel confident that Helms Brothers was the right dealership for me. Yes, Mercedes Benz makes great cars, but it is people like Marlon who bring those intangible value added perks to that amazing driving experience.I would also like to extend my gratitude to the 2 Gs (Greg Weiss and Greg Cadwallader), they further exemplified the professionalism and integrity I experienced. Some other dealers should definitely take a cue from the folks at HELMS. Thanks again.


great service

5
funcarfamilyguy on 08/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mike helped make my lease as easy as possible. I felt like he cared a lot about my business and satisfaction. He is a great guy. No pressure no judgement,Kyle was very helpful when I had a flat tire.


Continued satisfaction!

5
Fml19 on 08/29/2015

Overall Experience: 5.0

My husband and I have been leasing cars from Helms Bros. for quite some time. We have always dealt with Andrea Kass. I picked up my new car today from Andrea and the process was as smooth as it always has been.When my husband's lease is up in 6 months we will call Andrea once again. Wonderful service! F. Lorber


It was soooo great~!!

5
aerie on 08/26/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Helms Bros's all Staff are very professional, Kind and efficient. I tell them what I want and they get it for me. They are very quick with processing paperwork and are very open and blunt with the process so that nothing is hidden or kept from you. Very great service. I want to say specially to finance manager Greg Cadwallader and Sales man Maurice Martin!! I will make better credit and then I wish I will get second benz for my husband!! Thank you for your supporting to make I got finance approval~!!


It was soooooo great~!!

5
aerie on 08/26/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Helms Bros's all Staff are very professional, Kind and efficient. I tell them what I want and they get it for me. They are very quick with processing paperwork and are very open and blunt with the process so that nothing is hidden or kept from you. Very great service. I want to say specially to finance manager Greg Cadwallader and Sales man Maurice Martin!! I will make better credit and then I wish I will get second benz for my husband!! Thank you for your supporting to make I got finance approval~!!


So good, went back for another!

5
BenzSquared on 08/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From selling cars to servicing them, helms bros has done an excellent job keeping this customer happy. We purchased our family car last year and went back this year to purchase our fun car. Both experiences were professional and got us exactly what we were looking for at a price I was willing to spend. Always a pleasure with Wilhem and John!


Excellent

4.8
Michelle wan on 08/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Maurice was my sales representative.He was very helpful when I purchased the car. I already recommended my friends and business partners to go there and meet him.Since I'm a Chinese , he made everything clear to me , so patient and kind.I have no doubt to give him five stars on this review!


"Best experience"

5
Rachelle Joly on 08/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We Had a wonderful experience with Peter, he guided us through every step into getting our new car. Peter was very kind and pleasant. we will always recommend friends and family to him. Buying a car can be very confusing, but when you meet the right person everything comes easy.


We had a great time there

4.8
Zzhouqq102 on 08/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Jason Chen helped us got this new car, and this is the forth time we buying cars from him. He is a really nice guy. He is willing to help you at any time even when you have some question about things that's not related to his work. He will try his best to help you with his knowledge. He's very responsible! I highly recommend you to go to him for help if you are thinking about purchasing cars and need some advise.


Excellent Service

5
Anastasia Adamidis on 08/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just came home from financing our Mercedes. I had the honor and pleasure of being provided top of the line service with Marlon. Marlon was very informative and answered all our questions. I had a wonderful experience with Marlon and I would definetly reccomend Helms Bros and Marlon to anyone interested. Thank you Marlon, it was a pleasure doing business with you.


Maurice is the best!

5
cpellerano on 07/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is our 3rd time leasing a car with Maurice. He's extremely professional, friendly and always goes above and beyond to make this experience as flawless as possible. We moved to Long Island and still make the trip to Bayside to work with him. He has called us for our birthdays and holidays since we met, and is just simply a pleasure to work with. You are very lucky to have him as part of your company, and we would give him 10 stars if we could! Thank you again Maurice for always thinking 3 steps ahead on how to exceed our expectations. Your professionalism is top notch! :-) Clara & Cristian


..... AFTER 8 HOURS WE GOT OUR CAR AND MADE A FRIEND .....

5
STUART on 07/23/2015

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I HAD NEVER OWNED A CAR BEFORE ..... WHEN YOU LIVE IN NYC IT'S SOMETIMES MORE OF A HASSLE TO OWN A CAR THAN NOT. WHEN MY SON AND I ENTERED HELMS BROS. HERMAN APPROACHED US.... FOR THE NEXT 8 HOURS HE NEVER LEFT OUR SIDE..... HE SHOWED US EVERY CAR IN STOCK.... HE NEVER WENT OFF TO HELP ANYONE ELSE..... HE ANSWERED ALL OF OUR QUESTIONS.... ( HE STILL ANSWERS MY QUESTIONS WHEN I TEXT HIM )..... HAVE YOU EVER HEARD OF THAT...... 8 HOURS LATER ...I HAD MY FIRST CAR..... AT 55 YEARS OLD...... AND MADE A FRIEND THAT I HAVE TOLD OTHERS ABOUT AND WILL RETURN TO WHEN I AM READY FOR MY SECOND CAR....THANK YOU HERMAN ......


Awesome customer experience

5
mrd on 07/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Maurice has a "can do" attitude and was able to find me the specific car with the specific features I was looking for. I was told by multiple dealers that the car/features I was looking for was not available. Maurice went beyond my expectations to find me the perfect car for my daughter. I have purchased two cars from Helms Bros. and each time they exceeded my expectations.I highly recommend Maurice and Helms Bros.


"Friendship, Not Just a Dealership"

5
bozzner on 07/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went into the dealership just scoping out what they had to offer and left with a ML450. Wilhem Frank is not just a dealer, he is a friend. Upon meeting him, his smile and warmth was infectious. He got us the very best and we picked it up the next day. He made sure everything was ready upon arrival and was out 40 minutes later. He made follow up calls offering assistance if we needed. Very beautiful and trustworthy soul. Made the experience very memorable for me and my family. Looking forward to a lasting relationship.


Consistent Outstanding Customer Service

5
DCHAN1111 on 07/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I visited Helms Bros for the third time and leased our third Mercedes. Mike is in constant communication with us through out our lease, checking in to say hi and make sure everything is ok. He is not just a great representative but he also looks out for our best interest. We appreciate Mike's candor and the effort he puts into getting us a great deal. We also went to two different car dealerships to test the market and no one came close to the service that Mike gave. He is truly exceptional and thank you for always helping us with our car lease decisions.


Thank you.

5
Jameslm104 on 07/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

There are two things what i would like to mention in this review and the first one is how great of a car the CLA 250 is. The car drives amazing and great to look at not only by others but myself.Second and most important thing i want to mention is Maurice Martin. As a business owner i understand that what makes your company is not your products or services you provide but the people behind the company that makes it great. Maurice is overall great guy, easy to work with, professional and knowledgeable. After working with Maurice for a while i quickly forgot that he was a sales rep and felt like he was a friend. He looked out for me personally and tried to provide everything that was important to me instead of trying to just sell me a car. He will always make time for you pre-sale and post sale of the car. So if you're looking for professionalism in its most personal form, look for Maurice and Helms Bros.Whether if you're a well of individual who been driving a Mercedes for year or joining the Benz family for the first time like myself and ask for Maurice Martin. Mercedes is a great make, its line of cars were made great so expect no less from Maurice and i greatly appreciate it. Thanks a bunch brother.James Lam


Awesome experience

4.8
Thomas1703 on 07/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

One of the best dealership ever. I met with Maurice and he made my transaction as smooth as possible. Great pricing and awesome customer service.


Thank you.

5
James Lam on 07/17/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

There are two things what i would like to mention in this review and the first one is how great of a car the CLA 250 is. The car drives amazing and great to look at not only by others but myself. Second and most important thing i want to mention is Maurice Martin. As a business owner i understand that what makes your company is not your products or services you provide but the people behind the company that makes it great. Maurice is overall great guy, easy to work with, professional and knowledgeable. After working with Maurice for a while i quickly forgot that he was a sales rep and felt like he was a friend. He looked out for me personally and tried to provide everything that was important to me instead of trying to just sell me a car. He will always make time for you pre-sale and post sale of the car. So if you're looking for professionalism in its most personal form, look for Maurice and Helms Bros. Whether if you're a well of individual who been driving a Mercedes for year or joining the Benz family for the first time like myself and ask for Maurice Martin. Mercedes is a great make, its line of cars were made great so expect no less from Maurice and i greatly appreciate it. Thanks a bunch brother. James Lam


Awesome!!!!!!!!!!

5
Kerryfirstimer on 07/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Got my car approved and delivered 3 days flat!!!! Thanks Maurice ??. I would recommend anyone who's trying to buy either first timer like me??or not. The service from the front desk to the drive off lot is excellent. Thanks guys.


Auto lease

5
marisol0918 on 07/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've been with Helms for over 10 years now and this is my 4th Merc. Always impeccable service, quick in and out. Never a hassle and no waiting time.


Excellent as Always!

5
Sstef13 on 07/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I recently brought my car in for a warranty repair on my Eco Start/Stop system and the service was excellent! My service advisor, Jack Liparoto, regularly updated me on the status of my car, and the maintenance and cleaning teams did a great job. I highly recommend Helms Bros. for all your service needs.


Excellent as Always

5
Sean S on 07/07/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently brought my car in for a warranty repair on my Eco Start/Stop system and the service was excellent! My service advisor, Jack Liparoto, regularly updated me on the status of my car, and the maintenance and cleaning teams did a great job. I highly recommend Helms Bros. for all your service needs.


Need service?

5
Bastardized Nation on 07/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've been servicing my car with helms for over two yrs now and that's because Sean Savage is awesome and the best in person to see for any of your car needs! Thanks Sean


Impeccable

5
Landmark on 06/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recent purchased a new Mercedes from Helms Brothers. The service was impeccable. From the moment I walked into the dealership to the moment I drove off with the car. Andrea Kass was knowledgeable, very accommodating and extremely professional. I will only purchase my vehicles from Helms Brothers.


New lease Vehicle

5
LF50 on 06/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my Third lease with Helms Bros Maurice is very Courteous and Profeesional. Mr Martin is always very Knowledgeable about all of the Vehicles and Mr Martin makes sure your Satisfied he is a asset to your Company.thanks Maurice keep up the Great job


Refreshing Experience

4.4
Edith123 on 06/26/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

I recently leased my second C300 from Helms Bros. My salesperson was Marlon Matamoros. Needless to say, both my husband & I were extremely pleased with the professionalism and courtesy that Marlon exhibited throughout the deal. His persona, for such a young man, went over and above the definition of kindness & caring. It was truly refreshing. Dr. Louis & Edith Auguste


Horrible Service and General Management

1
MIKHAIL on 06/24/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

As owner of S63 2015 i had certain expectations when it comes for service. WORST DEALERSHIP EVER. Sales staff tries hard to make a sale but SERVICE Dept MUST ensure customers return. Well, I am NOT returning as a customer and will make sure that NONE of my friends and colleagues even considers HELMS BROS.Please remeber, Susan (owner/manager) is the BIGGEST PROBLEM at HELMS in my opinion.Respectfully,MIKHAIL ILYAICH


Excellent service!

5
JP on 06/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brought in my 2008 r350 for some repairs was given a loaner cla250 to use until the work was completed. Very pleasurable experience! Car was repaired correctly runs as good as new!


Good Service

5
jpap218 on 06/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had come EMRACE issues with my new C300. My service advisor was Daniel Rhee, who was very professional. He was genuinely concerned with my time constraints, and gave me occasional updates while I waited. He let me know exactly what was happening, and my alternatives if my car was not fixed in a timely manner. Daniel was a pleasure to deal with....I appreciate his help.


Pleasurable experience

5
ChasingBetty on 06/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've been searching for a car to lease for about a year and when I decided on the GLA 250 Helms Bros. was the dealership I choose. Not only for the prime location but, for their reputation for being professional and courteous. Marlon was extremely knowledgeable, helpful and made it feel like a was dealing with friend. Daniel handled the financial aspect with speed and efficiency. My mother was empressed as well and will return when she is ready to purchase her car. Overall my expierance was excellent.


Terrific experience

5
jpap218 on 06/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is a "first class" dealership for a "first class" car. Nice showroom, and the employees are courteous and professional.My salesperson, Maurice, gave me seamless buying experience from sale to delivery. He has a great attitude and really wants to help his customers. He reads his customers well, and presents cars to the customers based on the wants and needs. He is tremendously knowledgeable about the vehicles too! It's like having a friend in the business.


Best Dealership and salesman!

5
Delio793 on 06/20/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I'm a repeat customer of Helms Bros. and the reason is Mike Altamura. Purchasing a car from Mike is the most pleasant experience. Mike earned my continued trust and business.


Above and beyond

4.8
BChen on 06/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Maurice's attitude and service is excellent. He went above and beyond to find the vehicle i wanted and helped me lease a new vehicle. Maurice is very knowledgeable, passionate and very attended, he kept up to date with when the vehicle will be arriving, what are the steps to leasing and even communicate with my insurance company. Overall, i was very please with Maurice's service and will definitely recommend friends to look for Maurice.


Amazing Experience

5
HKaur on 06/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The customer service is incredibly, very informative about their cars. Help you choose the best car. Maurice truly made an incredible experience, helped me choose my dream car.


Outstanding service

5
Billy on 06/15/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Met with a sales specialist named John Vass. Outstanding knowledge and great customer service. Shopped at 3 different dealership and John was able to beat all of them. I have nothing but great things to say about Helms Bros, and especially John! Thanks John for all your help, you're the best.


2015 c300

1
Vanessa Yu on 06/13/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Everybody wants a good deal when they go to a car dealership. I was disgusted to myself that i was lured into something that will be my problem and misery for 3 years. It all started from not knowing the car he gave me is a demo car instead of a new one. Kevin keeps on saying its a new car for the business to be done and over with without holding any kind of morals, standards and quality of service. The first day i went to get the car, It was not even ready that i have to drive to the service center to set up the gps. I got the car june 17 2015 and I've been going back and forth tho the service center 8 times. With all the hassle and aggravations I'm going through right now, this will be my first and last time i will come to this place. Biggest mistake I've done and it was such a lesson learned from me.


The customer service are superb!

4
Teresa1210 on 06/06/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

Mike is incredibly knowledgable, articulate, efficient, passionate and a genuinely kind individual. He has single-handedly changed the way I now positively think about Helms Bros.


Amazing experience

5
Mira on 06/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Maurice made the transaction - hassle free and a truly pleasureable experience. From the ease of taking my old car in to the sourcing of the exact vehicle I wanted and ultimately to the service given at delivery


Professional & knowledgable

5
serinab on 06/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is our second time leasing a Mercedes Benz from Jeffrey Stampler! He is extremely helpful and has great knowledge and expertise. My Father had come a few years back to get a SLK250 and was happy to have met him. The lease was up for that car so we went back to get a C300 and Jeffrey knew the car very well inside and out. He taught me exactly how to use the car since it was different from what I had before. He was very straight forward and was so kind!! I highly recommend him to anyone who is looking for a car at Helms Bros. Overall experience 10/10!


Totally Satisfied

5
Susan Braver on 06/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first time buying a Mercedes and my experience with Marlon at Helms Bros. went extremely well. He gained my confidence immediately and I knew I didn't need to go anywhere else. I am totally in love with my C 300.


2nd Time Lessee

4.8
DavidA on 05/31/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This is my second lease of a GLK350 from Herman Ospina (Internet Sales). No hard sell, no bait and switch, and everything exactly as promised. And I never leave home - Herman delivers the car and paperwork to me and takes my old return car back with him. Excellent service and an excellent experience for the second time. Highly recommended.


Fair and straightforward

4.8
ja on 05/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I generally have my full armor when it comes to dealerships, but I have to say dealing with Helms Bros and Peter Fearon was a pleasure. I was coming in from out of state (PA) and from initial internet contact and figuring out logistics, through the final sale, everything went off without a hitch and I feel like I was dealt with fairly and honestly. The negotiation process was smooth (including trade-in) and reasonable. I got a little less for my trade than I wanted, but Peter was able to work with me on the price of the car. I did get my own financing beforehand so I can't comment on that piece of things.Overall I walked away feeling like I got a fair deal without a ton of game-playing to get there. Despite being under no obligation to do so, Peter even arranged to take the car (an Infiniti not a Mercedes) to a local Infiniti dealer for an oil change and service before I picked it up. I would certainly recommend both Helms Bros. and Peter if you're in the market for a car.


The service staff don't give update of status.

2.2
jian li on 05/28/2015

Customer Service: 1.0 Quality Of Work: 4.0 Friendliness: 2.0 Pricing: 3.0 Overall Experience: 1.0

Just like what my title is. Also, they don't return your call, and they don't have a loaner car for warranty repair. They had to rent a car from enterprice which asked me to pay extra insurance. I have never experienced that from rallye acura. I will consider try rallye benz for my next service. But I have pre-paid maitenance program, I don't know I can switch or not. But I really don't recommand this service center.


Excellent, Patient Service for First-Time Lessee

5
lava4080 on 05/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I were first-time lessees who had traversed the tri-state area in search of the right fit in terms of a dealer. We definitely wanted to establish a long-term relationship with the dealer we chose. We were certainly not disapopinted by Hels Brothers. Before making the trek to Bayside I touched base with Rich via phone who was incredibly helpful and followed through with the car availabilities promptly via e-mail after our phone chat. He was extremely patient as we decided (over a period of a couple hours!) which car to go with at the dealership. And when we returned to pick it up he had someone pick us up from the train station, took us thorugh a lengthy and helpful tutorial on all the new features, and even helped us install the bumper guards we brought. Overall, RICH DELIVERS THE TYPE OF SERVICE YOU EXPECT FOR WHEN YOU GO TO MERCEDES! We're only a couple months into our lease but are already looking forward to renewing with Rich.


Excellent Lease Experience

5
Janet123 on 05/26/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If you're in the market for a Mercedes there's only one dealership to go to: Helms Brothers and one salesperson to speak with: Michael Altamura. Hands down.Mike is patient, caring (yes, I mean that) knowledgeable and he goes the extra mile to get you what you need.


best of the best

5
3rdbenz on 05/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

knowledgeable, professional, friendly, sincere, diligent, helpful - yes and he is a salesman too. However you will not realize he is a salesman until he has provided you with the BENZ that fits your automobile situation. Thank you helmsbros for connecting my family with MICHAEL Altamura.


Excellent purchase experience from afar

4.8
Newcar on 05/15/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I wanted to tell everyone that I had a great experience buying a high end late model Mercades basically unseen and shipped to me about 300 miles away. The team at Helms Bros walked me through the process, and gave me great confidence in executing my nice new car purchase. I would certainly recommend feeling confident in getting a great deal from a great dealer.


Thank You Rich, your service was amazing !

5
annimark on 05/12/2015

Overall Experience: 5.0

This dealership was very professional, and my sales person Rich Siegel was friendly , patient and helpful. It was a very pleasant buying experience. Thank you!


Wonderful my salesman was very helpfull.

4.6
Bettyboo 52 on 05/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

The experience was very delightful. My experience was one that I will cherish forever. I am very happy with my car. I look forward in creating new memories. Well done. Helms bros.


wonderful experience

5
anitapatelpharmd on 05/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

we had a wonderful sales representative and were given VIP service by lisa cotoggio. she was extremely accommodating to my husband's and my needs. she was recommended to us by a good friend of ours.


A Delightfully Amazing Experience

5
Peter M. Lloyd on 05/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I started this purchase in April 2014. I got my GL 550 in April 2015. I made a prayer before I went to this dealership and Helms Bros. was an answer to my prayers. Audley, Adam, Maurice Daniel and Jennifer, were very patience. I felt comfortable and they explained all about the SUV. When everything on my end was right, I received the SUV. I highly recommend the staff at Helms. Bros. because they know how to treat people and they know their products. Kind RegardsPeter M. Lloyd


Best Dealership for Best Experience!!

5
moesha1968 on 05/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I walked in thinking I could never own a Mercedes Benz and I was so wrong! The sales manager Greg Cadwallader made it happen for me. I told him what I was looking for and what kind of payment I needed and I could not believe the phone call when he told me my needs where matched. My sales guy John Vass made me feel like I was family. He kept me up to date on everything and all the things I asked for he made happen. I could not be more happier than I am right now driving MY! Mercedes Benz. If your looking for a delightful experience go to Helmes Bros. They are the Best!!!


highly recommend martin

5
kelly0715 on 05/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

i have the pleasure of coming to know and do business with martin. very good experience .very patient with custumer best sales man in this store. i highly recommend martin.


WONDERFUL START!

5
candiipaige on 05/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went in with my hubby to go over a new lease on my car...I was very impressed with salesperson Lisa we recently had bad experiences at other dealerships and she took the time to answered all of our questions she was very patient and went over several options and suggestions. Another important tip many sales people don't do is introduce their customers to their managers, she did and that was a major plus very professional. A follow up the next day for thanking customers for coming in and even suggesting a test drive. Which other dealerships don't do salesmen run away from customers when they hear test drive....We dont' need to look further we feel confident in not seeking another dealership or doing business elsewhere. Happy customer so far!


Excellent Service

5
smatt on 05/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The overall experience was really good.Especially Marlons service was excellent. He is good sales person with great knowledge of the market and also he get the point what I am looking for. Overall it was really a good experience working with Marlon.


Premium Auto and Premium Service

5
MichaelJames28 on 04/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

You have done your research and you have chosen a premium quality vehicle...you also should be treated like premium customer. And that's exactly what Ron Dent provides at Helms Bros Mercedes!


happy

5
tanya on 04/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

There was a certain ease about the transaction. Maurice found the car that suits me best while staying within my comfortable price range. Low pressure sales; Patient; Answered questions clearly; Explained things in a straightforward non- confusing manner. My son and I drove off happy.


Knowledgeable and Professional

5
Satisfied Customer on 04/21/2015

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We recently made our first purchase from Helms Bros. Our salesperson, Marlon Matamoras assisted us every step of the way. He was extremely knowledgable and professional and made our first experience with this dealership quick and easy. We would recommend Helms Bros along with Marlon and his manager John Kunz


Great experience

5
Maddencorp361 on 04/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my second car from Helms bros and Maurice Martin always delivers a deal we can't refuse! We highly recommend this dealership. They are very insightful and knowledgeable and help you out with whatever you need or questions you may have.


Good dealership and good hospitality!

5
Ginanyc11 on 04/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I'm very happy of my vehicle that I purchased there the sales person was great and very knowledgeable of their vehicles in their inventory especially everyone there was very pleasing and inviting feels like at home :) thank you so much and definitely in the near future will buy a vehicle there again and I will also recommend my people that I know . Sincerely Gina


Superb car buying experience!

5
jecka2001 on 04/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

buying a car has never been so easy! we were able to negiote a fair price for our used car and did most of the preliminary steps over the phone so that when we arrived at 8:15pm we eased through all the final steps of signatures and were driving home in our new car by 9pm. Maurice was a pleasure to work with!!


"The best or nothing" holds true for Mercedes-Benz AND Helms

5
hatzikyriakos on 04/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Helms Bros. in Bayside has become a home away from home. Since my last review, I have purchased and leased three vehicles. A GLK 350 for my father, a E350 for myself were purchased and a GLK350 was just leased for my wife. So I believe that this brings my total number of vehicles rolled out of their doors at 5 or 6, so you can believe me when I say that I am a repeat customer! The vehicles are just that, vehicles... safe, dependable and above all, Mercedes-Benz! You know your family is safe on the road when all the distracted drivers out there are lurking, or when you are driving alone, tempting the speed limit on a clean stretch of freshly paved highway asphalt! Now, the dealership... the dealership is what counts when you make a purchase AND when you service your vehicle. I can whole heartedly say, without a doubt, that if it were not for the people that are there for me, I would not be taking the time to write this review. You hear it again and again; They treat you like family... blah, blah, blah... but I'm telling you.. they treat you like family!! From the minute you walk in, to the minute you drive off, to the minute you service your vehicle(s), to the minute you do it all over again! I have never, in my life, been treated so well. If you are in the market for a vehicle, do yourself a favor and go to Helms! I did it years ago and haven't given it a second thought since! Go see Mikey for sales, Carmine for service and tell them Pete the Greek sent you! See you down the road...


Recommend this dealership

4.8
kimJimOry26 on 03/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

By far the professionalism and knowledge of helms bros. surpasses all and any expectations. They work with you and offer great deals into your dream car. I loved the experience, kindness and how on top of everything Jeffrey Stampler is. Will definitely being doing more business with him in the future and will be returning to only helms bros.


Pleasant Experience

5
Woods on 03/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mr. Martin was professional, patient and answered my multiple inquiries. He made purchasing my car simple and was the first sales representative that showed me how to use all the devices in my car.


What you would want to expect from a Mercedes Dealer

5
ryeguy411 on 03/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

What you would want to expect and what you get are often two disappointing things. Especially when it comes to service during the purchasing process of a new car. I am very delighted to report that my car buying experience at Helms Brothers exceeded expectation. Andrea Kass was my sales partner and she made the process very easy. She worked with me over phone and email for the entire process so I could stay focused at work and home. I decided to pick the car up in person or else she was ready and willing to deliver it to me personally wherever I was. I'm glad I did go int to pick up the car because the show room experience was just as excellent as Andrea herself. The showroom can be described as clean, well designed, comfortable, filled with smiling faces, and a no pressure environment. I felt very welcomed and comfortable.In comparison, I did go to two other dealers who had similarly nice showrooms but lacked the sense of togetherness that I got from Helms. Another reason why I went with Helms was because of their service department reputation.I would highly suggest considering Helms for the purchase or service of your Mercedes no matter where you live - they seem to find a way to make distance neither an inconvenience or a customer service level factor.Nice job Andrea and Helms..Nice job.


Very professional excellent service

5
gracesabale on 03/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Marlon provided excellent sales service. He helped us find the vehicle and the options that we wanted right away. He was very professional and made sure we were completely satisfied. We recommend him and helms bros Mercedes to all of those looking to buy or lease a Mercedes Benz.


What an excellent experience....HASSLE FREE...SMOOTH...QUICK

5
Deepak Chopra on 03/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I usually don't write reviews for anything but dealing with Michael Altamura and his management team yesterday was an awesome experience. I had to write this review.Mike and I were able to finalize the car I needed over the phone/email as it was being custom ordered a month ago. I didn't have to go to the dealership at all. I picked it up yesterday and it met all the specifications as discussed. Unlike other dealerships Helms Bros is a no pressure environment and they don't force you to add services/products if you don't want to. The manager Greg did diligently go over it to ensure I was aware of the benefits.I was in and out of the dealership very quickly and it was my first visit during this entire experience buying the car.I even turned in my existing leased MB to them and they took care of everything very smoothly while I waited for my new vehicle. 10 out of 10 to this dealership and their staff for excellent service. This will be my go to dealership in the future.


Great people to do business with, will be returning soon.

4.8
Alex_718 on 03/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

One of the best dealers I've ever been to. The staff is very friendly and you're treated like family. The sales associates don't force you, or harass you into purchasing.


Best car buying experience !

5
Melduarte on 03/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Friendly staff, attentive, careful ! Made an amazing deal on a car , worked with me from the moment I walked in to signing the papers to showing me my car . Went above and beyond to make me and my father comfortable and stress free and even hooked us up with free gifts! Will definitely be bringing our business there ! Arthur was incredible and answered all of my questions carefully !


My first Mercedes Benz - wonderful experience at Helms Bros.

5
Mariawingyee on 03/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was driving a BMW X3 but not too happy with it. I walked in Helms Bros. & met Jason as recommended by my friend. I asked for a similar size 4x4 SUV since I am tiny. He recommended GLA & GLK. Jason is very polite, friendly, professional, patient & knowledgeable about all Mercedes models. I went back next day with my husband to test drive. He cleaned up the snow & offered us a test drive on GLA, GLK & C300. I had chosen the loaded GLK350 & picked up 2 days later. Jason was so patient to teach us how to use our first Mercedes. It was great pleasure to have Jason to assist us. We had wonderful experience with Jason at Helms Bros. Driving my new GLK350 I feel so blissful, happy & full of self-confident. Thank you Jason, thank you Helms Bros!From Maria Poon.


It was amazing!!!

5
Peggy collado on 03/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great service! Wilhem Frank is such a nice and friendly salesperson and gave me all the best offers for me. I'm so happy with my purchase :) he did a GREAT job!!!!


Mikey Mercedes will always be the "Salesman of the Year!!!"

5
SpIdk2012 on 03/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If you're in search of the PERFECT salesman, look no further than Michael Nekava aka Mikey Mercedes (917-459-7640) at Helms Bros. Mercedes Benz (AMG Certified) located in Bayside, New York. My family and I have been a part of the Helms Bros Mercedes Benz family for the last 10 years. Mikey Mercedes has made every single transaction (10 and counting) seamless and enjoyable. You will NEVER be able to find another salesman like him. Mikey listens to your needs/wants in a new vehicle instead of trying to push you into a vehicle that you can't afford. I say it everytime I go to the dealership, Mikey is the ONE and ONLY reason why my family purchases and leases cars from Helms Bros. Mercedez Benz. If is was not a part of the dealerhsip I would NOT be there anymore. No matter where you go, we will follow you.Thank you Michael Nekava for giving me a reason to always think of Helms Bros Mercedes Benz. You're the epitome of class and respect. Keep up the great work!!! I'll see you in a few weeks for my new car :)


Excellent Buying Experience

4.8
louish on 03/16/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Excellent buying experience with Marlon Matamoros. He spent all of a long afternoon with us, doing a test drive, working out a price, going through all the paperwork, clearly explaining all the car features, and then overcoming a last-minute hurdle, all so that we could drive away in our 350 wagon.Hope the car is just as good.Louis Hedgecock


$95,390

Mileage: 28

Color: WHITE

Transmission: 9-Speed Automatic

Body Style: SUV

City: Bayside, NY

Engine Type: 3.0L I6 24V GDI DOHC Turbo

$46,340

Mileage: 30

Color: SILVER

Transmission: 8-Speed Automatic with Auto-Shif

Body Style: SUV

City: Bayside, NY

Engine Type: 2.0L I4 16V GDI DOHC Turbo

$45,000

Mileage: 30

Color: BLACK

Transmission: 8-Speed Automatic with Auto-Shif

Body Style: SUV

City: Bayside, NY

Engine Type: 2.0L I4 16V GDI DOHC Turbo

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